Application Management

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Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.
  • What data is needed in order to troubleshoot complex application problems? How can this data be collected off the network? What tools and monitoring methods are necessary to collect, compile, and interpret data into usable and actionable data?

    In this second of four webinars we will show how AANPM makes use of SNMP, NetFlow, and packet-level detail to gain end to end visibility of an application infrastructure.
  • You may not know much about it, but Hadoop is coming in a big way. The list of services you provide and support grows larger by the day and very soon Hadoop related technologies will likely play a critical role in many of those services. Much of the processing that happens in Hadoop is batch related but the built in tools for managing that batch is inferior and will cause delays when trying to deploy the related applications and services. Join us to learn:

    •What Hadoop is and what it is used for
    •The type of processing performed in Hadoop environments
    •How to deliver better Hadoop workload related services
  • A recent analyst study found that 88% of organizations are “doing Project and Portfolio Management (PPM).” This finding could lead many to believe all is well with this critical business process so essential to strategic success. This is hardly the case as studies also show PPM is still generally immature in enterprises today. The lack of maturity is largely due to the fact that most organizations are addressing only a subset of PPM capabilities. So though almost every organization can lay claim to doing PPM, few are actually doing PPM for all its worth. Many of these organizations will continue to miss out on the incredible possibility and promise of this essential business capability until they grasp and appreciate the full scope and potential of PPM.

    One of the greatest barriers to realizing the full potential of PPM is an enterprise-wide awareness of the span of PPM and the likely gap that must be overcome to achieve it. There is a plethora of great PPM insight contained in the numerous books, methodologies, and frameworks available today, but using this volume of information to get everyone on the same page is a daunting challenge. The key is to use a simple approach and model to quickly establish a common understanding of this critical business discipline and to easily foster the conversations and discussions to drive the endeavor to raise PPM proficiency.

    This brief webcast will present a PPM model that is easy to remember, easy to communicate, and proven to quickly illuminate the gap between existing immature PPM processes and the full scope and potential of comprehensive Project and Portfolio Management.
  • Portfolio planning activities have struggled to gain respect in most businesses. Lack of enterprise-wide orchestration arises from a lack of effective involvement and intimate business knowledge – not simply of operations and processes, but of business imperatives, obstacles and desired outcomes. And the information systems aspects continue to be planned in splendid isolation from the business, causing IT people to mistakenly celebrate victory when a new IT system goes live. However a project only really starts when the IT goes live, and so the planning needs to be fully integrated. This can only be accomplished first by building strong relationships with business peers that will result in measurable value creation. The next step is to implement a sophisticated PPM system that can handle the extreme complexity of orchestrating all the business and related technology portfolio of initiatives, capable of optimizing the plans (and the outcomes) as the business environment changes.

    To achieve this, a new PPM model needs to be created to look at portfolio management in a holistic way, enterprise-wide. Planners need a capability that will generate multiple scenarios and real-time decision support. This dimensionality and complexity is well beyond the capacity of the human brain. By implementing such a tool, IT would be positioned as a critical partner with the business – not just in implementing mainstream information systems, but also in helping the business with a much better way to plan and manage all of its key initiatives effectively

    This session focuses on how enterprise leaders and divisional leaders and IT leaders should be working in harmony to orchestrate great business outcomes, rather than looking after their parochial interests.
  • The development of a solid product innovation strategy is undoubtledly a collaborative effort, and company cultures that support an open and robust dialog will be more able to evolve their strategies to address their changing business environments.

    Attend this webcast featuring Michelle Jones from Stage-Gate International as she discusses how these companies are better equipped to address risk and derive more value from their product innovation efforts. Also hear why aligning your product innovation strategy is an important precursor to making continuous strategic assessments and project prioritization decisions.

    All attendees will gain insight into the 5 key elements that comprise a consensus based innovation strategy, the importance of clearly communicating that strategy to drive strategic portfolio management, and the metrics to measure performance.

    This event is approved for 1 Professional Development Unit (PDU) credit.
  • Wall Street expects it and customer demand it – accountability from Sr. Executives for the future direction of their organizations. How can executives ensure their strategic plans are in action and on track? How can they shift and pivot to changing market conditions along with the risks and impacts to the long-term vision and goals? How do you thread accountability from planning to execution to results?

    Join this session, where David Werner, Senior Principal Product Marketing Manager, CA Technologies, speaks with Rick Morris, published Author and Owner/President of R2 Consulting about ways to bring more accountability through your strategic plan.
  • Companies are increasingly driving revenue and customer satisfaction through digital business initiatives, and IT leadership is more essential to the success of the business than it ever was. You’ll learn how HP’s unique technology - Connected Intelligence - blends big data with automation, enables exceptional user experience, agility with compliance and cost efficiencies across the board.
  • A recent analyst study found that 88% of organizations are “doing Project and Portfolio Management (PPM).” This finding could lead many to believe all is well with this critical business process so essential to strategic success. This is hardly the case as studies also show PPM is still generally immature in enterprises today. The lack of maturity is largely due to the fact that most organizations are addressing only a subset of PPM capabilities. So though almost every organization can lay claim to doing PPM, few are actually doing PPM for all its worth. Many of these organizations will continue to miss out on the incredible possibility and promise of this essential business capability until they grasp and appreciate the full scope and potential of PPM.

    One of the greatest barriers to realizing the full potential of PPM is an enterprise-wide awareness of the span of PPM and the likely gap that must be overcome to achieve it. There is a plethora of great PPM insight contained in the numerous books, methodologies, and frameworks available today, but using this volume of information to get everyone on the same page is a daunting challenge. The key is to use a simple approach and model to quickly establish a common understanding of this critical business discipline and to easily foster the conversations and discussions to drive the endeavor to raise PPM proficiency.

    This brief webcast will present a PPM model that is easy to remember, easy to communicate, and proven to quickly illuminate the gap between existing immature PPM processes and the full scope and potential of comprehensive Project and Portfolio Management.
  • At its most basic level, communication is the transfer of information and ideas between two or more entities. In the context of organizational project and program management, communication is a core competency that, when properly executed, connects every member of a project team to a common set of strategies, goals and actions. Unless these components are effectively shared by project leads and understood by stakeholders, project outcomes are jeopardized and budgets incur unnecessary risk. Effective communications leads to more successful projects, allowing organizations to become high performers and risk 14 times fewer dollars than their low-performing counterparts.

    This webinar reveals the communications challenges that prevent organizations from accomplishing more successful projects, and identifies key initiatives enable organizations to improve their communication as they face their own unique challenges in an ever-changing complex and risky environment.

    This session is approved for 1 Professional Development Unit (PDU) credit.
  • A recent comprehensive survey commissioned by CA revealed some very clear trends in portfolio management and provided evidence of what distinguishes a strong portfolio performer from a weak one.

    In this engaging presentation report author, Andy Jordan will explore these indicators and provide recommendations for how your organization can become more adaptable, agile and responsive to portfolio changes.

    Learn how you can build improved effectiveness into your portfolio execution approach, and how communication can contribute to your success.

    This event is approved for 1 Professional Development Unit (PDU) credit.
  • Most IT providers have offers related to big data, cloud, mobility and security, and companies are looking at IT as the way to reduce costs and be competitive during an economic crisis. Investments in IT trends such as cloud computing and big data will rise thanks to a new player in the game: the business departments. This analyst briefing will show why companies are investing in IT, and what will change in 2015.

    Why you should attend:

    - Discover how many companies will adopt big data, cloud, mobility and security in 2015
    - Understand the current scenario of these trends in Latin America
    - Learn what will be different in 2015 regarding each trend
  • The C-level suite agrees that aligning business and technology objectives are an essential element in achieving what’s necessary to win, retain and serve their customers, however, are they putting their money where their mouths are? The data tells a different story. According to Forrester Research, while two thirds of CIOs and CMOs agree that the CMO is an active participant in strategic planning, the perception of CIO involvement varies significantly between the two roles. Moreover, half of surveyed PMO leaders feel they have all the tools in place to competently manage the portfolio pipeline. Companies are routinely adopting practices to deliver faster and better; it’s time for executives to do the same. Effectively managing a portfolio that enables business leaders to achieve their strategic objectives requires tooling that supports pragmatic practices in order to gather data at the right level and at the right time.

    This presentation examines portfolio management trends and best practices that high achieving organizations have applied to turbo charge their planning process.

    Forrester Research, Inc., The State Of Strategic Execution In 2015, January 27, 2015

    This event is approved for 1 Professional Development Unit (PDU) credit.
  • At a time when digital transformation is driving significant change across all industry sectors, it is critical that organizations are able to align functional and cross-functional project activities to their strategic objectives. In the digital economy, the lines between technology, new product development, applications, service delivery and change management are increasingly blurred, and it's vital for the business to have an integrated view, not only to support strategic planning and investment prioritization, but also to effectively manage these initiatives through execution. The project portfolio management process must also evolve to handle both fast-moving digital initiatives and longer-term projects, with a shortened feedback loop that engages project teams and business stakeholders, and provides visibility at all levels. This session will address topics including:

    ·How to align projects to business goals in planning AND execution
    ·Why PPM is vital for a digital project portfolio
    ·How PPM can unify cross-functional initiatives
    ·When to consider changes to PPM processes
    ·Why project visibility is critical to successful business change

    This event is approved for 1 Professional Development Unit (PDU) credit.
  • Mobile is no longer a supplementary channel for the enterprise; It is quickly becoming the primary channel to deliver business critical information and experiences to partners, customers and employees. Join Sarvesh Jagannivas, VP of Product Marketing at MuleSoft, and Uri Sarid, CTO at MuleSoft, as they discuss the mobile enterprise opportunity, and the biggest challenges preventing successful mobile delivery.

    Join this webinar to learn:
    - Why mobile applications are the new imperative for the enterprise
    - The top challenges preventing rapid, scalable and secure mobile application development
    - Three case studies of industry leaders who are building mobile enterprises
  • Effective data governance requires the effective application of people, process, policy and technology to ensure consistent delivery of trusted, connected, and secure data across an enterprise.

    Organizations across all industries are investing in data governance to gain business value from their data to meet industry regulations, reduce the cost of doing business, and grow revenue and profits.

    In this webinar dedicated to data governance, Michael Wodzinski, Director of Information Architecture team, Lisa Bemis, Director of Master Data, and Fabian Torres, Director, Project Management at Houghton Mifflin Harcourt (HMH), global leader in publishing, will share their experiences in implementing a data governance program within HMH. Our guest speakers from HMH will discuss some of the unique data management challenges within HMH, how the data governance program has helped address those issues and open up new opportunities for the company. While walking you through their data governance journey, our guest speakers will offer their insights on how to establish a viable data governance practice in a complex enterprise environment, share their best practices and lessons learned. David Lyle, VP of Produce Strategy, from Informatica will share his observations in the data governance space, discuss Informatica’s data governance solutions and our thought leadership behind those offerings.
  • SaaS-based applications like Salesforce.com are increasingly relevant to companies to compete and grow their business. However, the opportunity of faster time to value and availability offered by Cloud and SaaS comes with an urgent need to automate the application development and release processes. Learn how CA’s internal IT team used CA Release Automation to reduce software release times by simplifying and standardizing the release process and minimizing errors.
    oAn 80% reduction in release errors during deployment
    oSoftware release times reduced by 4-5x times
  • Application Aware Network Performance Management is a method of network monitoring that goes beyond the switching and routing infrastructure. With applications and network services becoming increasingly critical and complex, troubleshooting them is a high priority for IT organizations.

    Network Management Systems will need to expand to include application-level visibility to troubleshoot, analyze, and resolve problems that cause performance to suffer.

    In this first of four webinars, we will discuss the structure of these systems and the complicated relationship between the network and applications.
  • Building your own connector may be a good option to explore whether you need a connector with a specific functionality or want to connect to a system without a pre-built connector. While getting started can seem daunting at first, the challenge often becomes much more manageable when you understand the tools and resources that are available.

    Join this webinar to:
    - Get an introduction to MuleSoft’s SDK, DevKit
    - Watch a demo on how to build a reusable connector in 15 minutes
    - Get tips and advice from experts who’ve successfully built connectors using DevKit
    - Learn what’s coming in the roadmap
  • With information scattered across various repositories such as, email, files, SharePoint, and Enterprise Vault, and stored in multiple locations such as, on-premise, Cloud, hybrid, personal desktops and VDI, the need for enterprise search is greater than ever. But, business professionals and IT are disaffected with traditional enterprise search because it:
    • is not user-friendly
    • does not address the bulk of business workers’ information
    • does not help users intuitively filter through information
    • requires massive IT effort to scale

    Fear not, however, there is a way to make enterprise search work by putting the end-user search experience first. Attend this “no-death-by-PowerPoint” webinar, to learn how to actually make enterprise search work for your business. Our special guest, Marcus Stimler of Cap Gemini, will also share real-world experience about evolving an enterprise search strategy that starts with the business workers and extends outward. Learn how Cap Gemini put together a number of “wins” by providing workers with a single-pane-of-glass view to their most important information.
  • The ROI numbers don’t lie. Service virtualization technology is critical to the success of a vibrant application economy. That’s the conclusion from voke, Inc. on their research of 500 companies across the globe. Organizations using service virtualization experience reduced defects and software lifecycles, and increased customer satisfaction.

    Specific ROI data from companies surveyed include:
    •46% reported a 41% or greater reduction in TOTAL defects
    •More than one-third reduced test cycle times by 50% or more
    •36% reported a 41% or greater reduction in production defects
    •More than 25% at least doubled test execution rates

    Hear service virtualization should be a cornerstone of testing automation to remove the barrier to releasing software faster and with greater quality.

    voke, Inc., will review the research showing how service virtualization is an essential technology with a strong and proven ROI used to deliver software that drives optimal business outcomes and removes constraints throughout the software delivery lifecycle.
  • The answer is YES! The ‘I’ in team doesn’t represent one single person in the apps development plan, rather it highlights the transformation of the once silo’d teams who support specific functions within the app lifecycle. The straight line of the ‘I’ symbolizes the one team approach that is making DevOps successful. Operations people are showing up in the testing phase of the application and the apps people are doing some measures and monitoring in operations. Recently, TechTarget named DevOps as one of six major data center trends for 2015. DevOps is no longer a new way to think about transformation; it is the ONLY way to bring together the silos that weigh down your business’ bottom line.

    Join our lively panel discussion with DevOps industry experts Paul Muller and Damon Edwards as they discuss:

    Common problems in traditional DevOps teams
    How these teams have changed to truly transform and become innovators
    How you can apply these ideas to your business to boost your bottom line
  • Selecting the right mobile application architecture for your app can be a daunting decision - and it should be. Going down the wrong road can be extraordinarily painful and fraught with costly overruns, project delays, and throwaway code. Our mobile app development experts share lessons learned from developing their own mobile architecture and from helping hundreds companies pick the right mobile path.

    In this session, you will learn how to navigate the mobile architecture decision process to select the right mix of native and HTML5 in order to achieve the perfect balance of richness of use, development productivity, and apps built for the long haul.
  • The holy grail of enterprise software is the achievement of positive return on investment (ROI). If the technology happens to be user-friendly, that is a nice bonus. Such a combination can be tough to come by, but smart organizations are learning that business productivity search can not only pay for itself, but also drive more value by making workers more efficient and effective. Join us for a complimentary webinar that will show you how to make the business case for business productivity search.

    Our special guests, Dante DeWitt, former CIO of Wells Fargo and Bank of Montreal, and productivity expert Sue Becker, will provide real-world perspectives and best practices for business productivity search. Dante will illustrate how business productivity search provides meaningful ROI in a way that traditional enterprise search cannot. While Sue will share some of the horror stories of how the explosion of digital information has made us less productive than we can be. Sue will also offer some strategies and best practices for remaining productive by mixing process and technology together. Such productivity is especially important in today’s information economy.

    This webinar will demonstrate how business productivity search provides real ROI. Attendees will learn:

    - How business productivity search produces value by putting the end-user search experience first
    - Why personal memory recall is the best analytical engine for business productivity search
    - How to best deploy search solutions in all IT infrastructures
    - How to achieve ROI on enterprise search in ways never seen in the past
    - That search can be like BASF – it can make many other technology deployments better, including VDI, SharePoint, and Enterprise Vault
  • Join us to hear how mophie, the #1 selling battery case in North America, streamlined complex business processes like logistics, shipping, and customer management across disparate enterprise systems, all with Force.com. By connecting to external applications via Jitterbit, mophie was able to extend their use of Sales and Service Cloud, helping the company scale to deliver on an impressive international growth plan. With their battery packs, mophie empowers the world to do more. With Force.com and Jitterbit, mophie is empowered to do more.
  • Agility, Mobility, Innovation, Time-to-Market. Are these words that describe your ideal business application environment? Now, you can leverage the Salesforce1 Platform to rationalize your business applications. Join this webinar to:

    -Learn how to improve application efficiencies while reducing operating costs.
    -Hear a successful case study where a global Energy Company leveraged the Salesforce1 platform to reduce the number of applications used by one of its business units by 70% in just 4 months.
    -Explore how this cross industry solution can help you rationalize your IT business application landscape.

    Speakers:

    Matthew Sheppard, Sr. Manager, Accenture
    Matt Pitner, AVP, Oil & Gas, Salesforce

    Who Should Attend:

    -IT leaders interested in IT landscape rationalization and IT cost reduction
    -Business leaders looking for improved efficiencies, agility, and mobility for their business applications
  • Increasingly, enterprises are opening their data and applications to partners, developers, mobile apps and cloud services. In fact, 79% of global organizations enable access to APIs for customers, partners or suppliers.* However, organizations need a better way to address the full breadth of enterprise API management challenges. A way to accelerate application and service release cycles by providing application developers with better API discovery and development tools, constraint free development environments, and faster creation of virtual services with greater fidelity between production and development.

    Discover how solutions from CA Technologies can accelerate application delivery by providing solutions across the Plan, Build and Run phases of the application and service lifecycle to enable easy API management and development.

    *Vanson Bourne Study Commissioned by CA Technologies: http://rewrite.ca.com/us/articles/security/research-report-8-steps-to-modernize-security-for-the-application-economy.aspx
  • All-flash Arrays (AFA) promise increased performance and greater storage density, but how can they be seamlessly incorporated into an existing storage infrastructure?
    Join DataCore Software and Pure Storage as we discuss the power of combining the speed of all-flash arrays with the intelligence of an SDS platform to accelerate your key applications and resolve performance problems quickly and easily. We will also discuss a roadmap for non-disruptive migration from legacy storage to the all-flash data center.
  • According to Gartner, “through 2019, more than 50% of data migration projects will exceed budget and/or result in some form of business disruption due to flawed execution."(1) Furthermore, 1 in 6 large IT projects go over budget by 200%, according to a Harvard Business Review article. It is widely recognized that application migration and consolidation projects are “risky business” – high-ticket items for the corporation, with a scary chance of failing. If you are undertaking any IT modernization or rationalization project, such as consolidating applications or migrating applications to the cloud or ‘on-prem’ application, such as SAP, this webinar is a must-see.

    The webinar is going to shine the light on the critical role that data plays in the success or failure of these projects. Application data consolidation and migration is typically 30% to 40% of the application go-live effort. There is a multitude of data issues that can plague a project like this and lead to its doom, and these are not always recognized and understood early on, which is the biggest problem.

    In this webinar, Philip Russom of TDWI will walk us through the potential data pitfalls a corporation should consider when undertaking an application consolidation or migration project. Philip will share best practices for managing data in order to minimize risks and ensure on-time and on-budget delivery of these projects. Rob will discuss Informatica’s unique methodology and solution to support these best practices. Rob will also share real-life examples on how Informatica is helping customers reduce risks and complete application consolidation and migration projects on budget and on schedule.

    1)Gartner report titled "Best Practices Mitigate Data Migration Risks and Challenges" published on December 9, 2014
  • Join one of ADP's Divisional Vice Presidents for a live webinar about great sales opportunities on March 10 at 3PM EST.

    It will be an exciting discussion on Human Capital Management and how our cloud based SaaS solution has led to 5 years of double digit growth!

    Join and propel your sales career to the cutting edge.

    This webinar is for exclusive openings across the United States.
  • An AANPM solution should focus on the real-time performance of end users. Instead of making use of 100% synthetic tests into an application environment, real end-user traffic can be used to find slow application response times, changes in network latency, and poorly written application code.

    Attention can be focused on the true root cause of the performance problem, rather than engaging in guesswork network troubleshooting. An AANPM solution aids IT organizations in quickly identifying the component of the network or application that is inducing the delay, enabling engineers to resolve the problem.

    In this third of four webinars we will look at how an AANPM solution is implemented and how it benefits engineers and technicians.
  • With the business environment and thus the strategic business needs relating to information and technology continually changing, ITSM is arguably more valuable to organizations now than ever before. In meeting the challenges presented by dynamic business environments, enterprises are constantly looking for an advantage, and ITSM can help.

    This presentation will explore why ITSM is of value to the modern, forward-thinking enterprise. It will look at the important business strategic objectives and how ITSM practices and supporting technology can help in delivering against them.

    This event is approved for 1 Continual Professional Development (CPD) credit.
  • The world of IT Service Management (ITSM) has changed greatly in the recent past and will continue to do so at an increasing rate. One thing is clear: consumers of IT services now demand a pain-free, proactive, personalized and productive experience in the workplace, similar to that of consumers outside the workplace. They expect minimal touch points when resolving issues, requesting services, getting assets…and they want to do it themselves, without involving technical assistance. These expectations are the foundation to why Forrester Research sees Workplace Enablement as being the natural evolution of ITSM.

    In this webcast, guest speaker Amy DeMartine, Senior Analyst at Forrester Research, talks about what this means to today’s IT organizations and what needs to be done to deliver the service your IT consumers expect in the workplace today and in the future.

    This session is approved for 1 Continual Professional Development (CPD) priSM credit.
  • In the modern app economy where we have access to a myriad of goods and services in the space between our two thumbs, does the Service Catalog have any relevance?

    In this webcast, industry expert, trainer and peer-recognized Fellow in Service Management (FSM), Doug Tedder, will discuss why having a Service Catalog -- now more than ever -- will differentiate the customer-centric e-company from its competition. He’ll also address how developing a Service Catalog may just be the opportunity that IT needs to illustrate the critical contribution that IT organizations can make to their online-all-of-the-time businesses in the app economy.

    This session is approved for 1 Continual Professional Development (CPD) priSM credit.
  • In the past, most traditional test automation focused on the UI and not the back-end. This was a leftover mindset from the days of "just throw it over the wall”. With the current shift in how teams are organized, the skillset for testing is evolving. Dev/Ops, continuous delivery, mobile, cloud and the Internet of Things is forcing a rapid pace of development. Now, QA professionals and business analysts are more ingrained in the overall development process from start to finish. Now that software development for different platforms are using a “shift-left” approach (which involves moving testing to earlier in the software development lifecycle), it is requiring test automation engineers to enhance their technical skills.

    Join Clint Sprauve, Senior Product Marketing Manager for HP Functional Testing, and learn about:

    • API and web services testing early in the development lifecycle
    • How to shift-left with non-technical testers
    • Best practices for proper test automation in Agile and continuous testing processes
  • Due to the increasing power and prevalence of mobile devices, apps are rapidly moving from consumer-oriented gadgets to main IT functionality delivery platforms for enterprises. More powerful apps require more development man-hours and result in rising prices and increased licensing complexity. Many enterprises already struggle with software licensing compliance and costs on the traditional IT platforms.

    This session focuses on strategies for getting ahead of the curve and preventing the current software licensing challenge from being repeated in the app economy.

    This session is approved for 1 Continual Professional Development (CPD) priSM credit.
  • New disruptive trends are challenging IT service providers to rethink the way they plan, deploy and deliver services. Today’s IT must deliver a world class “user experience” while allowing for more frequent and rapid application deployment that supports multiple channels with strong consideration to cloud, mobility, consumer experience and more.

    This session will discuss the delivery of a high performance “support center” that can help an IT organization meet these challenges by leveraging ITIL and other good practice guidance as the IT organization transitions from reactive service support to being a proactive service provider.

    This session is approved for 1 Continual Professional Development (CPD) priSM credit.
  • When a really good idea, a truly compelling service, or an “I-cannot-live-without-this” product hits the street our reaction is often “How come we didn’t think of this sooner?” Whether it’s an iPhone or iPad or a step-up bumper on a pickup truck, we are smacking our foreheads and grunting “Doh!”. DevOps is a really good idea. Merging Development with the Operations side of the house creates synergies and efficiencies that have never before been possible. From automated deployment to fewer bad changes to a robust release management process, it’s time for DevOps.

    Join Pink Elephant’s George Spalding and CA’s Robert Stroud to hear about this “Doh!” moment and how it impacts IT service management.

    This session is approved for 1 Continual Professional Development (CPD) priSM credit.
  • Creating effective metrics is essential for IT Service Management (ITSM) to evolve as an increasingly critical part of cross-domain service delivery, optimization and planning. However, no two IT organizations are the same, and metrics for measuring IT efficiencies, costs, values and requirements need to be tailored to realistic levels of IT maturity and grounded in unique IT organizational environments.

    Join Enterprise Management Associates’ (EMA) Dennis Drogseth for this webcast designed to provide guidelines for building effective ITSM-related metrics based on maturity levels, objectives and readiness, including:
    • Guidelines for assessing your IT maturity level
    • Metrics associated with each maturity level
    • Process recommendations for establishing and communicating key metric priorities among key stakeholders
    • Quotes and examples of metrics-related planning from real-world ITSM initiatives

    This session is approved for 1 Continual Professional Development (CPD) priSM credit.
  • "To protect and serve"" is a good motto for IT, as there seems to be an expectation that IT exists only to create new technology solutions in response to the demands of the business: to serve. It's not true. The Information Technology department exists to protect the IT interests of the owners of the organisation whilst also serving IT's customers and users. The two don't always align.

    IT is entrusted with custody of the organisation's IT assets. Sometimes it is not in the best interests of the organisation to abandon those investments or to increase the risks to the confidentiality, integrity and availability of the information, in order to meet demands for new IT from the customers.

    Join IT Skeptic, consultant and commentator, Rob England as he explores IT's evolving role in striking a balance in extracting maximum value from existing investments against facilitating the generation of value from new investments.

    This session is approved for 1 Continual Professional Development (CPD) priSM credit.
  • Today’s employees expect the same level of engaging experience in their workplace as they get every day in their personal lives. Attend this webinar to learn what you need to connect your back-end HR systems with a system of engagement to help transform every step of the employee experience and give them a single platform to interact with your company, from hire to retire.

    You'll also hear from David Baker, VP of IT at St. Joseph's, to see how they:

    -Built and deployed their HIPPA compliant social intranet “Staffhub” in 9 weeks
    -Grew Staffhub to 4000 users in 3 months with internal adoption strategies
    -Improved employee satisfaction with a self service portal and IT Help Desk
    -Integrated legacy files system and cloud apps to create a single place for employees to do their work, boosting productivity and savings
  • Forrester just issued an insightful report on the increasing adoption of open source in the enterprise. The verdict? Open source is everywhere, and taking an ever-increasing piece of the enterprise pie. In seeing this shift in culture and direction, IT pros are looking for a cloud platform and toolset from a vendor they can trust that knows enterprise computing. Microsoft took bold steps over the past few years to deliver a cloud platform to the world that not only runs Microsoft services but makes Open Source a first class citizen, with support of open source technologies like Linux, Docker, and more.

    IT pros and developers want to use the tools that best fit their experience, skills, and application requirements and in this one hour session, we will take an IT pro's perspective on the open source technologies in Azure and some step-by-step guidance as well!
  • The rise of enterprise trends such as bring your own device (BYOD), increased use of cloud and network based services and the need to ensure optimum performance, makes added user authentication measures vital.

    Two-factor authentication provides an extra layer of safekeeping that is imperative when adopting a holistic security infrastructure while keeping the cost of implementation down.

    Join us for an interactive webinar to gain insights on:

    • Why and how is Two-factor authentication one of the easiest ways of accomplishing a higher level of security for your enterprise systems?
    • How does Two-factor authentication ensure identity protection?
    • How to deploy a Cloud-based Two-factor authentication platform?
  • Many companies are looking to take advantage of the benefits of cloud computing, but have requirements that make public cloud options unusable. In this session we will discuss the top reasons we have seen for customers to select a private cloud solution. Join us for this interactive and insightful session.
  • With AANPM, there really is a better way to keep networks and applications running smoothly. These systems provide answers that will reduce stress, promote better decision-making, bring team members together, and promote proactivity.

    In this last of four webinars we will consider ten additional considerations with AANPM solutions that will help IT organizations implement, manage, and experience the benefits.
  • When a leading bank states that “in online mortgage sales, a simple change in the colour of a Website calculator resulted in a 10% increase in sales”, it is a reminder of the significant impact the smallest updates in a digital presence can have. However, DevOps adoption faces a major barrier in the enterprise in overcoming organisational debt – historical decisions that will constrain transformation and quick release cycles.
    This webinar explores:
    •the value of marginal gains made through incremental improvements
    •the pitfalls of marginal losses that can build into significant organisational debt
    •and highlights ways in which DevOps can overcome challenges to make a positive impact
  • Vice President of Cloud Computing Services Lynda Stadtmueller and Network Security Director Mike Suby will discuss extensive analysis on the Cloud Computing and Network Security Markets. The experts will lead a short teleconference about new findings that affect the markets, followed by a live question-and-answer session.
  • Why invest time, effort, and political capital to adopt DevOps and PaaS? Chris will compare PaaS capabilities and benefits against IaaS++ Clouds, and describe how tactically extending DevOps processes to Cloud environments accelerates business agility. During the last seven years, DevOps and PaaS have moved from curiosity to mandate. Do the disciplines have a clear future and obtainable payback, or will mainstream adopters become disillusioned by complexity and fragility. In this session, you will learn:

    •DevOps and PaaS capabilities and benefits
    •How DevOps and PaaS work together to accelerate software delivery
    •Today’s case study success stories
    •The future of PaaS and DevOps

    Chris Haddad is an industry thought leader, hands-on practitioner, and SaaS pioneer. Chris has led many successful startup software teams who used agile best practices, rapid iterations, and emerging architecture components to eclipse incumbent providers. He has advised Fortune 500, Global 2000 organizations, and valley startups on software strategies, roadmaps, and best practices. Chris has led the application platform and data management research teams at Gartner, and is an accomplished conference speaker (Gartner Catalyst, SOA Symposium, WSO2Con, and more) whose goal is to make you and your team successful. Chris has written for TechWell.com, OpenSource.com, InfoQ, and GigaOm.
  • 77 percent of IT professionals are planning to deploy to multiple clouds within the next 12 months, based on a recent Dimensional Research survey. Why the movement to multi-cloud? Organizations are learning not all clouds are created equal and understanding how to identify the right provider and service to strike a balance between cost and capability is key. Maximizing the value of a multi-cloud strategy and building multi-cloud application architectures requires a robust catalog, ability to compare providers against key application characteristics, and way to easily collaborate and design a multi-layered architecture. In this webinar we walk through the identification and design of a multi-layer, multi-cloud architecture highlighting how the planning and design tools from Gravitant can augment current processes and speed the planning and design of a multi-cloud solution.