Margaret Millett, Director Global Continuity, eBay, Inc.
Organizations use third-party vendors today to help accomplish their goals and objectives cost effectively. Effective vendor oversight requires ongoing due diligence for existing providers to adjust for changing market and organizational risks. Many organizations struggle to maintain their contracts and meet regulatory guidelines for due diligence. It is important to establish standards and processes for monitoring and reviews. It is a best practice to assign responsibility for the service provider performance management. The process of monitoring outsourced service provider relationships should be structured and well defined. Attend this session to learn how.