Continuity of Operations versus Business Continuity

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Kevin Henry
The core principle of Business Continuity Management is to ensure that the organization can meet its mission - to prepare for adversity and be ready for the misfortune of any crisis, allowing the organization to succeed where others might fail, and retain profit where others may experience loss. BCM is not a just a methodology or isolated science, it is a mindset and a culture. A lot is written these days about the alignment of Business Continuity with the mission of the organization, but this presentation will examine closely the perspective of how to ensure that the BCM program does not end up missing the key point of continuity of operations and building systems with resilience and the ability to withstand the pressures of production and potential failure.
Mar 26 2010
60 mins
Continuity of Operations versus Business Continuity
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  • BCI webinar: The strategic value of business continuity Aug 5 2015 10:30 am UTC 60 mins
    Dr Cliff Ferguson
    What is the value of business continuity? That is a question those working in the profession often grapple with, certainly when attempting to justify its existence to top management. In the latest edition of the Business Continuity Institute's Working Paper Series, Dr Clifford Ferguson explores the issue of strategic value and offers a way forward by integrating business continuity into an organization’s strategic plan.
  • BCI webinar: The BIA as a foundation of the BCM approach Recorded: Jul 9 2015 64 mins
    Dr Wolfgang Mahr
    In this webinar, Dr Wolfgang Mahr will explain the fundamental importance of one of the most significant phases of the BCM lifecycle – the Business Impact Analysis. Conducting a BIA is the information gathering stage, where business continuity practitioners are charged with understanding the business before developing strategies and plans that can be put in place to ensure its continuity. Critically important information needs to be unearthed and not one important aspect must be omitted or forgotten. This webinar will offer insights that will help business continuity practitioners better understand a company’s processes, resources and their interdependencies.
  • BCI webinar: A critical need for supply chain resilience Recorded: Apr 28 2015 52 mins
    John DiMaria AMBCI (ISO Product Manager for BSI Americas)
    In today’s economy, companies need to be highly focused on managing costs. Strategies involving far-flung suppliers with single-source, just-in-time contracts and outsourced manufacturing and assembly agreements are aimed at reducing costs and boosting the bottom line. This type of procurement strategy may increase profit margins, but it also significantly raises the risk and potential impact of an unexpected disruption in the supply chain. This is particularly true when little is known about key and critical suppliers and their business continuity plans.

    The most recent port slowdown in the US had global ramifications. Eight months of failed labor talks with longshore workers have brought West Coast port congestion to a breaking point.

    It is no wonder that the results from the most recent BCI/BSI Horizon Scan report showed that Supply chain disruption has risen by 11 places from 16th last year. As a global economy with so many interrelated processes, it is imperative that we evaluate and address third party risk with the utmost urgency in order to find a way to mitigate and manage them.

    Approaches to addressing risk can vary greatly with what types of risk are considered acceptable along with the methods chosen to mitigate and minimize potential impacts. Assessing critical suppliers as well as those downstream Tier 2 and Tier 3 providers is a critical part of doing business in a globalized marketplace. Objective evidence of compliance, such as certification to international business continuity standards like ISO 22301, as well as updating supplier information on a regular basis is quickly becoming part of the initial screening process for choosing suppliers and maintaining a level of confidence and transparency.

    Join us as we discuss best practice business solutions.
  • BCI webinar: Best practices for disaster recovery you can trust Recorded: Mar 24 2015 35 mins
    Ian Daly (Plan B Disaster Recovery)
    With over half of companies not feeling well enough prepared for an IT disaster according to recent research, Ian Daly of Plan B Disaster Recovery will be sharing his best practices on how to build a DR solution you can trust. In this webinar we’ll cover:

    - What counts as an IT disaster?
    - What are the common causes?
    - How can you better prepare for an IT disaster?
    - Testing – what should you be testing and how often?
    - What level of reliability should you be striving to achieve?
    - How to maintain trust in your disaster recovery solution
  • BCI webinar: Exercise development made easy Recorded: Mar 20 2015 60 mins
    James McAlister FBCI (Crisis Prepared Ltd)
    James McAlister has been developing and facilitating exercises for over 30 years. He was the lead author for the BCI Good Practice Guidelines 2013 Chapter 06: Validation, which focuses on exercising. The webinar will introduce an exercise model and simple techniques to enable participants to conduct their own effective exercises.
  • BCI webinar: How resilient is your IT? Testing BCP in multi-connected businesses Recorded: Mar 20 2015 21 mins
    Lucas Gundry & Mark Reed (MSM Software)
    With business continuity planning covering everything from natural disasters to building infrastructure, resilient businesses will have thoroughly tested IT backup in place for their critical applications, such as failover connectivity and secondary datacentres.

    But what happens if the resilience of the underlying IT is untested? Trends such as BYOD, Cloud and Mobility are creating new challenges for IT, particularly with maturing technology, where the risk to information security and business continuity could be high. New applications that have been integrated into existing systems can expose multiple points of failure as data is transferred in different formats between different systems.

    In this webinar, Lucas and Mark will be discussing how to ensure that in today’s interconnected business, all unforeseen IT eventualities are mitigated before the crucial BCP test. Here’s how:

    - Establish a strong Quality Assurance process that drives consistency across your organisation
    - Regularly assess the overall quality of your IT systems to highlight any risks and potential points of failure
    - Ensure that IT is central to all decisions involving the adoption of new technology across the organisation

    This session is essential for not only understanding the practicalities of safeguarding the resiliency of your IT but also how to develop underlying controls to prevent new ways of working spiralling into business continuity failure.
  • BCI webinar: From out of your comfort zone into your confidence zone Recorded: Mar 20 2015 60 mins
    Pete Frielinghaus MBCI (ContinuitySA)
    This webinar is based on actual experiences gained in conducting BCM tests under varying conditions and environments, including ICT as well as Business and Incident Management testing across a number of industrial sectors. During the webinar We will be discussing the lessons learnt from some of the following topics relating to recent tests:
    - The challenges of Testing in Africa
    - Relocation testing, announced and unannounced
    - Barriers to effective relocation
    - Environmental, political and geographic obstacles
    - Expectations and Cynicism
    - Social media
    - Component testing, integrating both technical and business challenges
    - The Crisis Management Simulation
    - Real time Scenario based testing – pros and cons
    - Lessons, a snapshot
  • BCI webinar: Does IT do what it says on the tin? Recorded: Mar 20 2015 50 mins
    James Cooke MBCI (PwC)
    Representative IT DR testing is essential to demonstrate that the capability will meet the businesses recovery requirements and justify the investment in the ITDR. However the challenges with ITDR testing and shortfalls within the underlying programme often leads to tests that prove little, give the organisation a false sense of security, deny any opportunity to improve the capability and ultimately put the organisation at risk.

    In this Webinar we will explore the challenges associated with ITDR testing, how to overcome them and the pointers to the issues in the underlying programme.
  • BCI webinar: Exercices sur table dynamiques Recorded: Mar 19 2015 53 mins
    Marie-Hélène Primeau MBCI (Premier Continuum)
    Tous les professionnels rêvent que les participants aient hâte au prochain exercice sur table lorsqu’ils reçoivent l’invitation. Ce webinaire fournira des trucs sur comment rendre les exercices sur table dynamiques avec des exemples concrets tout en permettant de rencontrer les objectifs fixés.
  • BCI webinar: Best practice mitigation of supply chain risks Recorded: Mar 19 2015 60 mins
    Courtney Foster (BSI)
    Given the rising concern for Supply Chain incidents amongst Business Continuity professionals (up 11 places to 5th in BCI Horizon Scan Research Report 2015), we will look at considerations for those businesses managing complex supply chains and a best practice approach for mitigating the associated risks.
  • BCI webinar: Making crisis simulations matter Recorded: Mar 19 2015 50 mins
    Dr. Sara Ulrich CBCI (Deloitte UK)
    This session will focus on sharing some of our thoughts on crisis simulations methodology that creates a lasting value that goes beyond a simple 'fire drill' focusing only on the short term crisis. The foundation to our approach is preparation: the efforts an organisation puts into planning and customizing its crisis simulation approach can pay off many times over when a real crisis strikes- in personal preparedness, process improvement, team coherence, and raw confidence. We will explore what those are in more detail and their benefits of taking such an approach.
  • BCI webinar: Design in Resilience at the start, don't rely on Testing at the end Recorded: Mar 19 2015 57 mins
    Dr. Peter Newport MBCI & Tony Perry (IBM)
    Regular and representative testing is the only sure-fire way of confirming that you have the capability, people, and processes in place to respond to unplanned events - whether they be positive, such as a sudden increase in demand for your products, or negative, such as a fire in your Head Office. However, at IBM we believe that Resilience should be designed in from the start; not just in IT systems but across the entire seven layer model of all Enterprises - from the Business Strategy, through the Organisational structure, within the Applications that support Business processes, through infrastructure and into the underlying building fabric of office and data centres.
    Dr Martin Jowett and Dr Peter Newport MCBI will outline the important aspects all Enterprises should be adopting to prepare themselves for today's modern Business demands as the need to be 'always on' becomes a reality.
  • BCI webinar: The 5 common mistakes made in Executive Exercises Recorded: Mar 19 2015 59 mins
    Ken Simpson FBCI (The VR Group)
    Getting, and keeping, Executive engagement for exercises is often the most 'testing time' for the BC practitioner. During his 20 years designing, running and observing Executive BC and Crisis Management exercises Ken Simpson has seen (and made) many mistakes. This session will share 5 of the more common mistakes observed and some learnings to help you avoid make the same mistakes.
  • BCI webinar: Dynamic tabletop exercises Recorded: Mar 18 2015 61 mins
    Marie-Hélène Primeau MBCI (Premier Continuum)
    Every practitioner dreams that when exercise participants receive the «save the date» invite that they are all excited to attend the next tabletop exercise. This webinar will give tips on how to make tabletop exercises dynamic with real-life examples while meeting set objectives.
  • BCI webinar: What are we exercising? Recorded: Mar 18 2015 35 mins
    Jon Mitchell (ClearView Continuity)
    As an organisation’s business continuity programme becomes more mature does the nature of their BC exercising also mature? As programmes evolve and maturity increases does the exercising of BC plans become less important and the exercising of strategies become more important? This webinar explores the subject of what we exercise, what we should be exercising and looks at how software can help facilitate the building of BC capability.
  • BCI webinar: Running simulations in the financial services sector Recorded: Mar 18 2015 53 mins
    Anita Blake & Charlotte Thompson AMBCI (Deloitte UK’s Resilience & Crisis Management Team)
    This session will focus on the common risks and threats across the financial services sector that drive clients to invest in designing and delivering simulation exercises to help them build and maintain readiness capabilities. Using a range of case studies, we will explore the benefits and challenges of running exercises in the sector, including some of the drivers and approaches to obtaining senior stakeholder buy-in (budget and time). Participants will learn about some of the key trends and learnings identified across the sector, in particular what best practices they can leverage for their own sector/ industry/ company, as well as what we anticipate the ‘big ticket’ scenarios will be this year.
  • BCI webinar: Testing in the era of Cloud Recorded: Mar 18 2015 60 mins
    Noel Carey MBCI & Tony Perry (IBM)
    IT has always been important as the back office, “nervous system” of the business, but now it is front of house, often defining the organisation to its customers. Furthermore, IT is changing rapidly to meet the flexibility, any place, any time and information demands of businesses today. Maintaining the resilience of cloud, mobile, social media, and “big data” based IT services is paramount for the organisation's reputation. But how do we assure this when the complexity and interconnectedness of IT services is increasing? - yet scheduled time to enhance resilience is diminishing.
    Noel and Tony will explore these issues and the ways in which organisations are addressing them based on their experience with working with many of the world's most successful companies.
  • BCI webinar: The pitfalls of people and how to overcome them Recorded: Mar 18 2015 54 mins
    Dr. Claudia Van Den Heuvel (PwC)
    Many organisations have an incident or crisis management plan that outlines in clear guidelines what an incident or crisis management team is meant to do to manage the event. In reality, person, situation and team factors impact our ability to follow the plan and manage uncertain and complex incidents. Becoming aware of these potential pitfalls and exercising as a team and implementing the plan in practice enhances the team's ability to effectively manage an incident or crisis.
  • BCI webinar: Simulating media and social media during an exercise Recorded: Mar 17 2015 45 mins
    Charlie Maclean-Bristol FBCI & Jennifer MacKenzie AMBCI (Plan B Consulting)
    How the media portrays your incident will define whether your response is seen as a success or a failure. Communications with the media is a critical part of responding to an incident. Social media adds an extra dimension to the incident and increases the speed at which you need to respond. Social media gives a voice to your critics, customers, trolls and disgruntled ex-employees. Just because you don't use social media as an organisation does not mean that your brand is not discussed and reputation damaged. Exercises need to take this into account and for staff to be able to practice responding to the full range of possible media inputs.

    Charlie and Jennifer will discuss different ways to play media and social media into your exercises and will share experiences of two recent exercises where media and social media played a major part.
  • BCI webinar: The case for running unannounced live exercises Recorded: Mar 17 2015 54 mins
    Robert Clark MBCI (Business Continuity Consultant)
    Robert Clark MBCI will use case studies from his new book “Validating Your Business Continuity Plan” to consider the arguments for and against running unannounced live exercises. The studies will be based upon his own first-hand experience along with that of business continuity colleagues that he has worked with over the years. The live unannounced test scenarios will include:

    - Testing for a 9/11 type scenario 16 years before the event
    - Evacuating staff from their normal place of work, closing the building down for three days
    - ICT Disaster Recoveries with a 30 minutes’ notice
    - How a Christmas four day cruise sank a live test before it had even started
Promoting the art and science of BCM Worldwide
The Business Continuity Institute (BCI) was established in 1994 to enable individual members to obtain guidance and support from fellow business continuity practitioners. The BCI currently has over 7,000 members in more than 100 countries.

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  • Title: Continuity of Operations versus Business Continuity
  • Live at: Mar 26 2010 3:00 pm
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