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Finance

  • B2B Payments in Insurance Claims – Improving Efficiency and Saving Money
    B2B Payments in Insurance Claims – Improving Efficiency and Saving Money Saxon East, Content Director, Insurance Times; Katrina Beckwith, Optal; Oliver Fellowes,Director, Mastercard Recorded: Jun 21 2018 52 mins
    Insurance Times and Optal present a 60 minute webinar on B2B payment in insurance claims. Topics to be discussed include:

    •Current state of affairs in B2B insurance claims payments (personal lines) i.e. what are the current mechanisms? How do they work?
    •What are the problems?
    •What are the solutions to save insurers money, increase efficiency and security?
    •If there are better technological solutions, why are outdated methods of payments still so entrenched?
    •What can insurance firms do next to enhance their B2B payments propositions?
  • Will data privacy kill innovation?
    Will data privacy kill innovation? Olivier Penel, EMEA Data Management Business Director, SAS Recorded: Jun 21 2018 24 mins
    This session is taken from In:Confidence 2018, where Olivier Penel debated whether privacy will one day kill innovation.

    On one side, the dramatic breakthrough and widespread adoption of Artificial Intelligence (AI) technologies create many opportunities for companies to innovate and to create value with data.

    On the other side, increased privacy concerns and regulations bring new standards and rules in the way personal data should be used.

    His insightful session covered questions such as:

    - What will be the impact of the GDPR on data-driven innovative projects?

    - How can organisations use GDPR as a catalyst to accelerate their digital transformation journey and boost innovation?

    GDPR has now come into effect, but how will it affect innovation moving forwards? Tune in to find out.
  • Initial coin offerings: recent legal developments
    Initial coin offerings: recent legal developments Fredo Silva, Joshua Klayman and Daniel Kahan, Morrison & Foerster Recorded: Jun 20 2018 91 mins
    This webcast will discuss the latest developments related to initial coin offerings (also known as ICOs or token offerings), which are dramatically changing the ways in which organisations raise capital.

    Panellists will discuss:
    - recent market updates;
    - investment trends;
    - regulatory considerations; and
    - best practices.
  • How to broaden patent claims: Lessons from automotive and consumer goods
    How to broaden patent claims: Lessons from automotive and consumer goods Jason Lye, IAM 300 Strategist & CTO of Lycoworks Recorded: Jun 20 2018 40 mins
    With innovation budgets increasing each year and R&D becoming more competitive, many organisations are getting creative in how they increase the reach of their IP protection.

    One technique is to widen IP claims by patenting human experiences induced by the product or service. This is often seen in the automotive and consumer goods sectors, commonly describing visual and tactile sensations around the original technology.

    Jason Lye, IAM 300 Strategist & Founder of Lyco Works has worked with many clients using this technique and will be hosting this webinar to discuss how your company could benefit from broadening patent claims in this way. He will also cover:

    - What patenting human experiences really means and looks like
    - The importance of not forgetting the human-impact your technologies create
    - How claim-broadening technique offers another layer of protection for your technology
    - Why it will make it much harder for your competitors to trap you in litigation cases.
  • Why Cloud Adoption is Different in Europe?
    Why Cloud Adoption is Different in Europe? Carla Arend and Angela Vacca Recorded: Jun 20 2018 41 mins
    The common wisdom is that cloud adoption in Europe is trailing behind the US and that we will eventually “get there”. In this webcast, Carla Arend and Angela Vacca will debunk this myth and provide proof points about why customer journeys to the cloud actually follow a different pattern in Europe. They will outline the technical, cultural and geopolitical reasons for why cloud adoption is different and how different industry verticals are adopting cloud.
    IT vendors need to understand their customer’s cloud maturity to tailor their messaging adequately.
  • Career Development Live Q&A
    Career Development Live Q&A Teresa Robertson & Colette Reilly Recorded: Jun 19 2018 58 mins
    Create a career that works for you by bringing your questions to this interactive session with two highly experienced career coaches.

    Submit your questions during the live webcast and/or prior to the Career Development Live Q&A; email comms@charteredbanker.com

    Teresa and Colette look forward to receiving and answering your questions.
  • [Video panel] The future of AI: Data and privacy considerations
    [Video panel] The future of AI: Data and privacy considerations Azeem Azhar, Exponential View (Chair); Jeni Tennison, ODI; Sherif Elsayed-Ali, Amnesty Int.; Andrea Mestriner, JustEat Recorded: Jun 14 2018 50 mins
    This panel, from In:Confidence 2018, hosted by The Exponential View's Azeem Azar discusses considerations for privacy as the world of AI rapidly grows and develops.

    Panelists:

    - Azeem Azhar (chair), The Exponential View & Accenture
    - Andrea Mestriner, Head of Analytics and Data Visualisation, Just Eat
    - Jeni Tennison, CEO, The Open Data Institute
    - Sherif Elsayed-Ali, Director of Global Issues and Research, Amnesty International

    The panelists looked to explore several key themes including the rise of AI; what it means for the consumer; considerations for data privacy and upcoming risks and opportunities for growth.

    It's an engaging debate, from an industry-leading selection of speakers. Make sure to explore the content.
  • What the Historic Trump-Kim Summit Means for Investing in Asia
    What the Historic Trump-Kim Summit Means for Investing in Asia Michael Oh, Portfolio Manager and Andy Rothman, Investment Strategist Recorded: Jun 13 2018 20 mins
    As tensions appear to be easing on the Korean peninsula, a further potential catalyst for change is the upcoming summit between U.S. President Donald Trump and North Korean leader Kim Jong-Un. History indicates that such negotiations often don't bring meaningful change to the region, but could this time be different? Any kind of demilitarization and economic reconciliation between North and South Korea could have important longer term implications for investors on the peninsula and across the region.

    Immediately following the U.S.-Korea summit, please join us for an exclusive webcast with Portfolio Manager Michael Oh and Investment Strategist Andy Rothman who will discuss topics including:

    - Key takeaways from the historic summit

    - What less geopolitical risk might mean for South Korea's economy and for US-China relations

    - Whether the valuation gap for South Korea's stock market relative to its regional peers could come to an end

    - What the latest developments mean for how we invest in Asia in general and South Korea in particular
  • How to find new innovation opportunities using technology mapping and IP data
    How to find new innovation opportunities using technology mapping and IP data Pari Datta, Senior innovation and research consultant at Cambridge Design Partnership Recorded: Jun 13 2018 39 mins
    Mature products, such as smartphones and cars, tend to become very similar – whether they are from different manufacturers or the latest model from the same manufacturer.

    Speed, power and slight changes in appearance become the focus for many companies. Marketing can make advances through insightful methods to dig deeper into opportunities from unmet needs – but the right science and technology are required to make them real.

    R&D teams have access to incredible developments in science and technology, such as artificial intelligence and the latest developments in genetics, but struggle to find how to link them with market opportunities. Opportunities become ‘market pull’ or ‘technology push’, without joining together. Innovation opportunities must connect customer needs with science and technology to be more than just ideas or technologies.

    This webinar will demonstrate how technology mapping can be used to discover new opportunities, whichever direction you start from, and how IP landscapes can then help you to make the right connections.

    Please note: Registrants details will be shared with the presenter after the webinar.
  • Ask the Expert with Mark Baker from Canonical
    Ask the Expert with Mark Baker from Canonical Mark Baker, Canonical, with Ina Yulo, BrightTALK Recorded: Jun 13 2018 15 mins
    Ask the expert session with Mark Baker from Canonical from Money20/20

    -How do you solve the issue in FS where IT budget is used to keep in legacy systems therefore starting new thing is slow and it's hard to attract talent on old systems VS go outside to get something expensive and not always differentiating
    -What are some of the challenges with creating a devops culture in Financial Services?
    -How do you encourage your clients to adopt a Multicloud approach?
    -AI is one of the biggest trends in FinTech over the past few months. Do you think FIs are getting to grips with it successfully, or do you see areas they can improve on?
  • Bridging real life to digital - The journey towards a digital payments ecosystem
    Bridging real life to digital - The journey towards a digital payments ecosystem Eduard Khatkutov and Marijke Koninckx, BPC Banking Technologies, with Ade Adeleke, BrightTALK Recorded: Jun 13 2018 23 mins
    Ask the experts session with BPC Banking Technologies from Money20/20 Europe.

    Even though the technology seems to be getting all the attention, we are still very much part of an industry where everything starts from real life needs. Over the last years, payments and business transactions are increasingly converging into digital services. This raises some interesting questions on how to bridge real life to digital and create relevant products for customers. But are isolated solutions still fit for purpose or will the future all revolve around marketplaces and ecosystems? And what technologies enable this evolution? BPC Banking Technologies will be discussing what the journey towards a digital payments ecosystem looks like.
  • Why IAM Built on Open-Standards is the Key to Open Banking
    Why IAM Built on Open-Standards is the Key to Open Banking Rob Otto, EMEA Field CTO, Ping Identity; Barry O'Donohoe, Senior Partner, RaiDiAM Recorded: Jun 13 2018 60 mins
    Security, Compliance and User Experience - Why Identity Access Management Built on Open-Standards is the Key to Open Banking

    Learn how identity & access management (IAM) solutions, built on open standards, can help meet the technical requirements of PSD2 and Open Banking, including secure XS2A (access to accounts), Strong Customer Authentication (SCA), Dynamic Linking, and Consent Management, all while providing a seamless user experience and distinct competitive advantage.
  • S2 10 - Driving D&I on the Investment Floor
    S2 10 - Driving D&I on the Investment Floor Julia Streets Recorded: Jun 13 2018 33 mins
    Bhavini ‘Bev’ Shah, Founder and CEO of City Hive, and Justin Onuekwusi, Multi Asset Fund Manager at Legal & General Investment Management, discuss the challenges and opportunities facing the Asset Management Industry. Areas discussed in this episode include: the under-representation of ethnic minorities at senior levels, the importance of cognitive diversity and recruiting people with different backgrounds, why business models need to change to incorporate diversity, how the asset management industry can attract more graduates and appeal to younger clients, the sensitivities around talking about race in the workplace, and why we may need to re-examine terms like ‘BAME’.
  • Digital Transformation: Market Spend & Trend Outlook
    Digital Transformation: Market Spend & Trend Outlook Eileen Smith, Shawn Fitzgerald, Craig Simpson Recorded: Jun 7 2018 47 mins
    Love it or hate it, Digital Transformation is at the center of industry leading organizations. Digital Transformation is not simply a list of IT projects, it involves completely rethinking how an organization uses technology to pursue new revenue streams, products, services and business models. In this webinar we will share with you IDC's concept of building a business case around digital transformation, and the broader strategic priorities of organizations connected to digital transformation working together to deliver business objectives. We will share market insight into the regional and industry use cases driving investment in Digital Transformation, providing an in-depth view of the Digital Transformation spending outlook connected to business use cases.
  • LIVE DEMO - Securing your Open Banking API implementation
    LIVE DEMO - Securing your Open Banking API implementation Isabelle Mauny, CTO & Co-Founder, 42Crunch Recorded: Jun 7 2018 62 mins
    .During this practical webinar, you will learn:
        
    1. Why TLS and OAuth2 are not enough to secure your APIs
    API Security has a much wider spectrum and even if you are using OAuth today, you may not use it in a way that is adapted to the risk taken when exposing Open banking APIs. What about API attacks protection ? PKCE ? Message confidentiality and integrity ? 

    2. Why API security must be declared and not coded
    Developers should not have to master security standards such as OAuth and OpenID Connect and try to implement them properly into their APIs. Instead, they should rely on proven, reliable policies approved by the bank’s security team and simply apply those policies on top of their APIs.

    3. How declarative security helps with consistency and automation
    42Crunch's innovative tagging mechanisms can be used by developers to express security constraints on top of their Open API definitions (aka Swagger). Those tags are translated automatically, either via the UI or in the CI/CD pipeline into policies which are applied on APIs requests/responses, making it possible to apply security as early as possible in the API lifecycle and find security vulnerabilities early.

    4. How to enforce security in a scalable way using micro-firewalls
    We will show how to deploy the 42Crunch API Firewall at run-time whether on premises, in the Cloud or in a hybrid environment and how to monitor the system through real-time security dashboards.
  • Privacy-enhancing technologies and the GDPR
    Privacy-enhancing technologies and the GDPR George Danezis, Professor of Security & Privacy Engineering, UCL Recorded: Jun 7 2018 26 mins
    This session from In:Confidence 2018 will provide a brief history of privacy-by-design and it's relevance to the recently-come-into-effect GDPR.

    George follows his introduction to privacy-by-design with a deeper dive into privacy design strategies, and concrete privacy enhancing techniques (PET's), along with touching on privacy on the block chain.

    ---

    George Danezis is Professor of Security and Privacy Engineering and head of the Information Security Group of the Computer Science department at University College London. He is also a faculty fellow at the Turing Institute.

    His focuses include computer security, privacy, and in particular anonymous communications, traffic analysis, statistical inference, smart metering and peer-to-peer security. He has a special interest in the application of modern machine learning to security problems, as well as distributed ledgers.
  • Integrating smart manufacturing techniques: A look at the automotive industry
    Integrating smart manufacturing techniques: A look at the automotive industry Paul Mairl, Chief Digital Officer at GKN Powder Metallurgy Recorded: Jun 6 2018 51 mins
    In an age where technology and cars have never been more intertwined, experts believe the most successful automotive companies in the future, are the leaders in the smart manufacturing race today. A recent survey of automotive companies by Capgemini’s Digital Transformation Institute revealed that 49% of automotive companies have invested over $250mn in smart factory innovation.

    The ability to integrate currently siloed systems throughout manufacturing processes with smart techniques is clearly beneficial, and of course, it isn’t just about software and connectivity tools, it's about making better business decisions by using data to solve problems before they happen.

    But how can you begin making your organisation smarter? PatSnap is pleased to welcome Paul Mairl, Chief Digital Officer at GKN Powder Metallurgy. Paul has worked within GKN for over 25 years and is now responsible for setting up GKN Powder Metallurgy's digital system in line with Industry 4.0.

    In this webinar, Paul will be sharing:

    - What smart manufacturing really means
    - How GKN successfully integrated it across their shop floor
    - Techniques you can use to successfully integrate smart manufacturing processes into your organisation
    - The benefits and barriers of these techniques
  • The future of record to report
    The future of record to report Vivek Saxena, SVP Record to Report, Genpact Recorded: Jun 6 2018 3 mins
    Vivek Saxena, SVP Record to Report, discusses the challenges facing finance teams with record to report (R2R) and how they can transform operations with digital technologies. Find out why on-demand close is the future for R2R.
  • The claims process of the future
    The claims process of the future Jeffrey Saye, Vice President, Insurance, Genpact Recorded: Jun 6 2018 3 mins
    Digital technologies are fundamentally changing the way insurance claims are processed, with huge potential customer service and efficiency gains. But what needs to change for touchless claims to become a reality?
  • Generating risk management impact - Financial Spreading
    Generating risk management impact - Financial Spreading Genpact Recorded: Jun 6 2018 5 mins
    Digital based financial spreading has a lot of potential and capabilities in the world of commercial banking, this also generates risk management impact.
  • Why You Should Go Serverless with AWS and TIBCO
    Why You Should Go Serverless with AWS and TIBCO Chris Munns, Senior Developer Advocate - Serverless, AWS & Leon Stigter, Developer Advocate & Serverless Enthusiast, TIBCO Recorded: Jun 5 2018 37 mins
    Serverless offers huge potential to transform the way businesses build and architect cloud applications. No need to provision infrastructure or deal with maintenance, updates, scaling, or capacity planning – simply upload your apps to Amazon Web Services (AWS) Lambda and everything required to run and scale your apps is automatically taken care of (including high availability).

    Join AWS and TIBCO to understand what a serverless architecture is all about and the benefits of running your apps in the serverless environment.

    What we’ll cover:
    - Serverless overview
    - Microservices to functions
    - When and where to use a serverless architecture
    - What TIBCO is doing to ease the transition to serverless
    - Cost savings and other benefits
  • A CIO Communication Framework for the Digital Era
    A CIO Communication Framework for the Digital Era Joseph Pucciarelli, Group Vice President, IDC IT Executive Programs Recorded: Jun 1 2018 42 mins
    New digital technologies and business strategies are changing the fabric of our organization's products, services and customer engagement models. In turn, these changes have redefined the CIO's role with the Board, with their Peers and with their Teams – creating a mandate for CIO's to consciously rethink their communication strategies, tactics and methods. This session provides three unique communication frameworks for CIO's to guide their communication with the Board, their enterprise Peers and their Teams.
  • Everything An Issuer Needs to Know about Token Offerings
    Everything An Issuer Needs to Know about Token Offerings Dara Albright, Darren Marble Recorded: May 31 2018 59 mins
    This is the must-view webinar for any company interested in launching a token offering. Listeners will gain a firm understanding of the types of token offerings, the differences between ICOs and STOs, the regulatory landscape, the costs involved as well as insight into the ecosystem of token buyers and advisors.
  • IDC's Global Corporate Banking Program: An Introduction
    IDC's Global Corporate Banking Program: An Introduction Neil Ainger, Research Manager, Corporate Banking, IDC Financial Insights Recorded: May 31 2018 22 mins
    Join IDC's Neil Ainger, Research Manager, as he discusses IDC's worldwide corporate banking program and the research agenda that will be delivered.
  • Can we own the data about us?
    Can we own the data about us? Jeni Tennison, CEO, The Open Data Institute Recorded: May 31 2018 12 mins
    Post-Cambridge Analytica / Facebook the use and misuse of personal data is high in the public’s mind. But what does the story mean for data and our perception of how it should be controlled and owned?

    At In:Confidence 2018, the Open Data Institute’s Jeni Tennison made the argument that digital privacy rights require individual consumers to have ownership of data about them. Yet Personal data is often about multiple people, not just one, adding to the complexity of the debate around data ownership.

    Jeni questions whether a prospective future where we benefit from our decisions being informed by data while being protected from any harmful impacts is realistic. And how contributing to, developing and promoting a global rights framework for data might seem like a hard journey, but it is one we need to make if we are to use data to build a better future and better society for everyone.

    The data ownership and privacy debate is more relevant than ever. Tune in and explore as Jeni delves into the key talking points.
  • Sales Manager - You’re FIRED!
    Sales Manager - You’re FIRED! Nigel Dunand, ISM Fellow Jun 26 2018 10:00 am UTC 60 mins
    Watch this now to get a job managing the marketing department!
    Here’s why: three processes you never built three behaviours you never mastered and three strategies you never implemented.
  • Better Customer Engagement Through Integrated Collaboration Tools
    Better Customer Engagement Through Integrated Collaboration Tools Robin Gareiss, Nemertes Research Jun 28 2018 3:00 pm UTC 60 mins
    Organizations are focusing heavily on improving customer engagement. Unified Communications and Collaboration (UCC) tools are crucial to success, as they help to locate experts quickly and engage customers using the best method of interaction—ultimately driving measurable business benefits.
    That’s one of many reasons it’s crucial for IT leaders to select the best UCC provider for their requirements, using the right architecture and management tools. Indeed, IT leaders wrestle with UCC architecture decisions for a variety of reasons. Will they lose too much control if they migrate to the cloud? How will they monitor service quality and troubleshoot complex problems? How easy will it be to integrate across a hybrid UCC implementation—and effectively manage in a single pane of glass?
    Join Nemertes President Robin Gareiss, who has conducted extensive research on how organizations are leveraging their UCC capabilities to improve the customer engagement.
    During this data-backed webinar, we’ll cover the following:
    • What are the measurable business benefits of leveraging collaboration apps for customer engagement? We’ll look at some real-world case studies.
    • How do organizations architect and manage UCC solutions? What are the best practices?
    • Hybrid UCC deployments are on the rise. What are the pitfalls you should be aware of, and how can you hedge against them?
    • What are the key actions that will ensure the lowest operational costs?
    • What are some steps you can take today to avoid pain tomorrow?
  • Sales Director - You’re FIRED!
    Sales Director - You’re FIRED! Nigel Dunand, ISM Fellow Jul 3 2018 10:00 am UTC 60 mins
    Now go and get a job in consulting!

    The three elements of a successful sales culture you never realised, three hiring and recruiting strategies for A players you never implemented, and your biggest blind spot that prevented you from ever getting results.
  • [Video panel] Security and Privacy: Defining the relationship
    [Video panel] Security and Privacy: Defining the relationship Rob Anderson, Privitar (Chair); Jonathan Vowles, HSBC; Ellis Parry, BP; Sanjeev Shukla, Accenture Jul 3 2018 10:00 am UTC 60 mins
    This panel, from In:Confidence 2018, hosted by Privitar's Rob Anderson discusses the relationship between privacy and security, and how the two disciplines need to work together to achieve success.

    - Rob Anderson (Chair), Head of Field Operations, Privitar
    - Ellis Parry, Global Lead for Data Privacy, BP
    - Jonathan Vowles, Data Security, HSBC
    - Sanjeev Shukla, Managing Director, Accenture Security

    The words privacy and security are often used interchangeably - as both seek to protect information - but they are unique and complimentary disciplines, which each need respective levels of focus. The session looked to define the relationship between the two and how they need to align and work hand in hand.

    Security protects data against unauthorised access; privacy protects sensitive data in use within an organisation. Security is quite mature; privacy is an emerging discipline. Security is a technical field that has grown over several decades. Recognised security standards exist, and are maintained by an active community, with vetted security protocols in use everywhere. This is not yet the case for privacy. But if FB/ CA has taught us anything, it's that you defuinitely do need both.

    It was a fascinating discussion, from an industry-leading selection of speakers. Make sure to tune in and catch the session on-demand.
  • Why Is Your Sales Manager Is Your Biggest Liability?
    Why Is Your Sales Manager Is Your Biggest Liability? Marcus Cauchi, ISM Fellow Jul 10 2018 10:00 am UTC 60 mins
    We all think we know the cost of a wrong hire in sales. Many of us have paid the heavy price, but we often do we overlook the person whose job it is to hire the best and get the best out of them, the Sales Manager. If you think hiring the wrong salesperson is expensive, you can multiply that cost by 5-10x when you hire the wrong sales manager.

    * Does your manager try to manage the numbers?
    * Is your manager focused on being a supervisor?
    * Do they treat recruitment as a chore and an interruption to their real job?
    * Are they taking too long or failing to manage turnover?
    * Are they managing from an ivory tower?
    * Do they confused training with coaching and why does this matter?
    * Do they rescue & accidentally create a culture of upward delegation & learned helplessness?
    * Do they believe the excuses they hear?
    * Are they more concerned with being liked than being effective?
    * Are they inconsistent or lack clarity?
    * Do they do what was done to them?
    * Are they blaming their salespeople instead of taking responsibility for fixing the problems you need them to fix?
    * Are they focused on the helping the wrong people?
    * Are they worried about playing favourites?

    If you answered “yes’ to any of these questions YOU have a problem.

    A webinar for owners, CEOs and sales managers who are brave enough to look into the abyss. Not for softies!
  • You're compromised: How do you respond?
    You're compromised: How do you respond? Jeroen Herlaar, Regional Director, Mandiant Jul 10 2018 1:00 pm UTC 30 mins
    Second part of our 'Breach Response Preparedness Series’, a 3-part series on state-of-the-art incident investigation techniques and breach response strategies.

    Statistics (from M-Trends 2018) show that the median dwell time (time between initial intrusion, and detection) for EMEA organisations in 2017 was 175 days. A 175 days roaming free inside the victim’s infrastructure; a large portion of which likely would have been with administrator privileges, thereby having the keys to the kingdom. To be able to respond to such breaches effectively and efficiently, Mandiant applies a structured approach, relying on its scalable technology platform, and threat intelligence collected over the last 14 years.

    Join your host Jeroen Herlaar, Mandiant Regional Director, for a 25-minute webinar to discuss the Mandiant incident response approach, and why it matters to your organisation if you are confronted with a serious compromise.
  • Splunk and Amazon Web Services
    Splunk and Amazon Web Services Doug Merritt, CEO, Spunk, and Andy Jassy, CEO, AWS Jul 11 2018 2:00 pm UTC 15 mins
    Watch Splunk CEO, Doug Merritt, and AWS CEO, Andy Jassy discuss how Splunk and AWS work together to drive customer success in the cloud.
  • Bridging the human and digital divide in banking
    Bridging the human and digital divide in banking Amit Bhaskar, Global Practice Leader│Raja Bose, Transformation Services Leader | Michelle Palomera,Customer Experience Leader Jul 11 2018 3:00 pm UTC 45 mins
    Customer expectations around banking are changing at an unprecedented scale. At the same time, advances in digital technologies offer significant opportunities to shape and fulfill these evolving expectations. A recent Genpact survey of 6,000+ consumers across the US, UK, and Australia reveals powerful new insights in this realm. Again, as banks become increasingly digital – success requires seamless integration between the front, middle, and back offices. Join us on this webinar as we share our findings and provide examples of how to deliver and measure a consistent, high-quality experience across channels to create engaged, loyal customers.

    In this webinar, we will offer practical takeaways on how to:
    •Leverage journey-driven transformation to connect front to back office to optimize the end-end user experience
    •Humanize the digital experience to offer the best of both human and machine interaction
    •Use data and insights to deliver customer intimacy through personalized service
    •Measure your CX initiatives for continuous improvement
  • Transformación Digital en las Instituciones de Seguros
    Transformación Digital en las Instituciones de Seguros Jorge Gómez, Director de Soluciones Empresariales, IDC Jul 12 2018 4:00 pm UTC 75 mins
    Participa en este webinar y conoce más sobre:
    • Cómo transformar mi empresa de seguros aprovechando las tecnologías y generando beneficios tanto dentro como fuera de la compañía
    • A partir de la tecnología, qué nuevos productos/servicios se pueden ofrecer en las instituciones de seguros
    • Qué áreas se deben involucrar para generar cambios en las instituciones de seguros aprovechando la DX
  • Onboarding: How to Turn an A-Player into a B-player in Under 4 Weeks
    Onboarding: How to Turn an A-Player into a B-player in Under 4 Weeks Marcus Cauchi, ISM Fellow Jul 17 2018 10:00 am UTC 60 mins
    You’ve just hired James Bond on to your sales team and you have high hopes for his performance. Assuming you really did hire James Bond and not Mr Bean in a Tux, what can you do to ensure disappointment?

    Why! Fail to do a proper onboarding process! Delude yourself into thinking you hired an adult, a professional, someone who can be depended on to hit the ground running. “John is a big boy and doesn’t want me crowding him. I’ll let him get on with it.”

    This is called management by abdication and is one of the cardinal sins of sales management.

    Onboarding is the lost element of successful recruitment. The best sales managers have a 120 day onboarding plan for new hires. Why 120 days? Because that is the probation period a new hire is typically putting you (their manager, the job they actually bought, the company and the other people on the team) on in case they believe they have made a bad choice of career move.

    You’ve invested time and money in attracting them, selecting them, offering them, legal & HR costs, managing their notice period, paying them, training them and you risk blowing your winnings because you’re too busy, too stupid or too lazy to finish the job you started!

    Onboarding is not about giving them an Ops & Employee Manual to read, giving them some product training and provisioning them with passwords, a laptop and a phone. Those are the tiniest part of a good onboarding process. Onboarding should set up a new hire for success. It should be structured and confirm that you have made the right hire. It should tell you quickly if you haven’t so you can hire slow and fire fast.

    A reliable onboarding process needs to cover 3 things:

    * What do they need to know?
    * By when do they need to know it?
    * Where can they find it?
  • Incident Remediation: Could this have been prevented?
    Incident Remediation: Could this have been prevented? Manfred Erjak, Consultant, Professional Services Jul 17 2018 1:00 pm UTC 30 mins
    Third and final part of our 'Breach Response Preparedness Series', a 3-part series on state-of-the-art incident investigation techniques and breach response strategies.

    Recovering from a large-scale incident is not an easy task. When compromised by an Advanced Persistent Threat, one must plan the efforts ahead of time to succeed in fully remediating and eradicating the attacker from the environment.

    During this webinar, we will discuss:
    - How to best remediate from such an event;
    - The different stages of the preparation, when it is the best time to remediate, and how to classify actions;
    - Examples of real investigations and remediation efforts to illustrate common complications like remediating too early, remediating partially and working with third party IT providers

    Join your host Manfred Erjak, Professional Services Consultant, for a 25-minute webinar to discuss the latest incident remediation trends.
  • Real-time payments: Driving value for banks and their customers
    Real-time payments: Driving value for banks and their customers Gene Neyer, Carl Slabicki, Steve Ledford, Charles Ellert Jul 17 2018 6:00 pm UTC 60 mins
    Worldwide real-time payments (RTP) are already offering businesses and consumers speed, convenience and 24/7 availability. So what is the current state of RTP in the US? What are corporates expecting and how are early adopters finding the experience so far? With RTP development budgets and real-time cash positions cited as top priorities by US institutions, how is this translating into actions?
  • A guide for UK and Chinese patent collaboration
    A guide for UK and Chinese patent collaboration Tom Duke attaché for UK in Beijing UK Intellectual Property Office Jul 18 2018 10:00 am UTC 60 mins
    UK Intellectual Property Office is going to be joining this webinar to explore some of the ways UK and Chinese companies can work together on innovation projects, where patents are involved.


    Some of the topics covered will be:

    - Different types of collaboration i.e. university, industry
    - Tips for setting up successful partnerships
    - Chinese Policy on Licensing and Ownership of incremental innovation
  • Hot Topics for Internal Audit
    Hot Topics for Internal Audit Tim Lietz and Ed Williams of Experis Finance Jul 18 2018 4:00 pm UTC 60 mins
    Experis Finance is pleased to announce the first of our Hot Topics Series for Chief Audit Executives and their teams. Our goal is to provide you with a series of webinars that provide practical insights on topics of interest to internal audit professionals. Our first session will cover Agility and preparing for Robotic Process Automation.

    The webinar will provide participants with the following learning objectives:

    •Define Agility in the context of Internal Audit
    •Share pragmatic insights in how to define and execute an Agile transformation
    •Discuss RPA and in practical terms as companies begin to assess, plan and implement
    •Highlight the role of audit in assessing the overall RPA plan
    •Link the opportunities of RPA to the concepts of Agile Auditing

    Presented by:
    Tim Lietz – CIA, CRMA, MBA
    Regional Director, Risk Advisory Services
    Experis Finance

    Ed Williams CIA, CRMA
    Sr. Manager, Risk Advisory Services
    Experis Finance
  • Accelerate Open Banking with APIs, Strong Authentication and Risk-Based Security
    Accelerate Open Banking with APIs, Strong Authentication and Risk-Based Security From CA Technologies: Sanjay Tailor, Mehdi Medjaoui, Robert Lindberg, David Chui Jul 19 2018 2:00 pm UTC 60 mins
    Whether driven by PSD2 compliance, market demand for mobile apps, or fintech competition, open banking is becoming a top priority for financial businesses. Through exclusive research and customer successes, we determined that building a modern application architecture with APIs, microservices and strong authentication is a key success factor in this space. In fact, our latest report shows that fully digital banks enjoy an estimated 25% cost-to-income ratio, versus 60% for traditional institutions.

    For this webcast, we assembled a panel that includes Mehdi Medjaoui, author of Banking APIs: State of the Market, along with experts in API and security capabilities, to introduce the elements of modern application architecture that all digital banking business leaders should know about – API management, microservices, strong authentication and risk-based security. You’ll learn about:

    * The current state of open banking, and what your peers are doing

    * How to invest in modern application architecture to improve your open banking projects

    * How to align better with IT to accelerate your time-to-market

    All registrants will also benefit from a complimentary copy of our Banking APIs: State of the Market report.
  • How to Build a Powerful Partner Sales Channel & The 13 Mistakes to Avoid
    How to Build a Powerful Partner Sales Channel & The 13 Mistakes to Avoid Marcus Cauchi, ISM Fellow Jul 24 2018 10:00 am UTC 60 mins
    Are setting up a new channel or trying to revitalise an old or underperforming sales channel?

    Have you invested time and money recruiting partners but feel disappointed they aren’t producing or have fallen silent?

    Do partners bring you requests for duck-shoot demos that result in sales cycles that seem never to close?

    Channel Partner Sales Managers have one of the toughest jobs in sales or sales management. They have to:

    * Lead and manage without power
    * Carry large targets and are responsible for key accounts
    * Recruit partners who produce predictably & consistently
    * Get the best out of partners
    * Create and maintain engagement across partner organisations (sales, technical & management)
    * Help partners make good money and stay committed & loyal

    If you want to gain marketshare and expand quickly, identifying and selecting the right Channel Partner Sales Managers can be the key. Providing them with the correct tools and resources is essential.

    Join us on 10th July for a webinar introducing a radical new approach to channel sales development.

    Ideal for:

    * Startup businesses looking to build a channel from scratch
    * Established business experiencing erratic or disappointing channel performance
    * Companies looking to launch new products and services
    * Companies launching into new markets
    * Direct sales organisations looking to reduce their sales costs & headcount without a loss of earnings or quality
  • What to Know Before Purchasing a Quote-to-Cash Solution
    What to Know Before Purchasing a Quote-to-Cash Solution Brian Rohde, Senior Director of Customer Success & Implementation, goTransverse & Seth Gross, Solution Architect, CloudSense Jul 25 2018 7:00 pm UTC 60 mins
    Architecting and launching a full quote-to-cash solution is no small feat. The ability to accommodate your customers’ needs in today’s digital landscape requires more than a simple tweaking of your internal processes; it requires total transformation of the way you do business.

    What if someone told you to throw out your requirements? To start fresh? Join Brian Rohde, Senior Director of Customer Success & Implementation at goTransverse and Seth Gross, Solution Architect at CloudSense as they share their advice and lessons learned while on the front lines with customers implementing and evaluating quote-to-cash solutions. Brian and Seth will share behind the scenes interactions and honest opinions on what they wish customers knew when heading into evaluating the future of their quote-to-cash solution.

    Attendees will leave with sound advice on best practices when implementing a quote-to-cash solution including:

    1. How to think different so you don’t rebuild an old wheel out of new technology
    2. How to articulate requirements to best leverage quote-to-cash technologies while meeting business needs
    3. How to satisfy a new generation of buyers with consumption-based pricing models
  • The Art of Sales and Management
    The Art of Sales and Management Laurence Winmill, ISM Fellow Sep 4 2018 10:00 am UTC 60 mins
    I keep saying to business owners, C-Suite Executives, Managers and Employees that nothing happens in business until somebody sells something.

    That’s the message of this webinar. Great organisations are those that understand people, create and adapt process and manage with empathy and leadership that inspires everyone in the business to work, breathe and share the core values that underpin everything the brand stands for.

    Sales is all about people and the messages focus on why selling is an emotional experience and the essential human characteristics needed to be successful. It’s not about glittering CV’s or past reputation it’s about what you believe and how persuasive and authentic your messages are during your conversations between you and the client.

    However, structure and processes that keep the business on track are an important part of any organisation’s success and having the right leaders in place that understand people and live and breathe the visions and values of the company is an essential part of the machine.

    Great people, processes that work and inspired leadership is what this webinar is all about.
  • How to create the self belief and self confidence to sell brilliantly
    How to create the self belief and self confidence to sell brilliantly Leigh Ashton Sep 25 2018 10:00 am UTC 60 mins
    This webinar is for you if you struggle with sales or specific sales activities and will open the door to understanding how you get in your own way of sales success...and how to develop a winning sales mindset that attracts success!

    •Discover how your thoughts impact on your sales results
    •Learn how to identify your inner barriers...and how to eliminate them
    •Create your personal way of generating consistently great sales
  • Your customer journey is broken and here are three things to help you fix it
    Your customer journey is broken and here are three things to help you fix it Nevil Tynemouth, ISM Champion Oct 2 2018 10:00 am UTC 60 mins
    This is based on our work on the psychology of consumer behaviour. The real customer journey, challenges you to see things from your clients and customers perspectives. We look at the emotional drivers and associations your consumers and potential consumers have. We will introduce you to the green line and what you need to do to put your customers in a positive emotional state and how this benefits your business.
  • Why don’t your salespeople do what they need to do?
    Why don’t your salespeople do what they need to do? Mike Lever, ISM Champion Oct 9 2018 10:00 am UTC 60 mins
    In this webinar, we will explore why you and your sales team might be avoiding the things you really need to do. We will look at confidence and comfort zones in a selling environment. You will also get an introduction to the ABCD of you, your Awareness, Bias, Comfort zone and Decision-making. This is a must if you and your sales people need to know more about what makes you tick and how you might go about improving your personal performance.
  • Why is sales coaching such a misunderstood development tool?
    Why is sales coaching such a misunderstood development tool? Mike Lever, ISM Champion Oct 16 2018 10:00 am UTC 60 mins
    This webinar explores the clear link and transferable skills from selling to coaching. We will bust some of the myths about coaching and show how you can turn on your coachees (the person you are coaching) internal voice. – We will share with you our experience of supporting new directors, managers and supervisors taking a coaching approach by learning to ask not tell.
  • Security in the Golden Age of Cloud
    Security in the Golden Age of Cloud Steve Durbin, Managing Director, ISF LTD Oct 23 2018 12:00 pm UTC 45 mins
    Demand for cloud services continues to increase as the benefits of cloud services change the way organisation manage their data and use of IT.

    However, while these services can be implemented quickly and easily, with increased legislation and data privacy, the threat of cyber theft is on the increase and organisations must have a clear understanding of where their information is stored and how reliant these services are.

    In this webinar, Steve Durbin, Managing Director of the ISF will discuss the risks associated with cloud computing and how to manage them, as well as how to maximise the benefits.

    About the presenter

    Steve Durbin is Managing Director of the Information Security Forum (ISF). His main areas of specialism include strategy, information technology, cybersecurity and the emerging security threat landscape across both the corporate and personal environments.