Reduce Support Costs and Increase User IT Satisfaction with Self-Service

Allen Houpt, Advisor, Solution Marketing, CA Technologies
This session kicks off a series of webcasts focused on empowering end users with self service. It provides a high level overview of how to empower Service Desk users to be more self sufficient and effective, thus driving down support costs, improving efficiency in support processes, and increasing end user satisfaction with IT. This empowerment can be driven by various means that will be the focus of subsequent webcasts, but highlighted here, including traditional Support self-service, end user self-service dashboards and reporting, collaboration and social media, relevance optimization, on-demand contextual training, and support automation.
May 31 2012
55 mins
Reduce Support Costs and Increase User IT Satisfaction with Self-Service
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    Dr. Kimball explains how Hadoop can be both:

    A destination data warehouse, and also
    An efficient staging and ETL source for an existing data warehouse
    You will also learn how enterprise conformed dimensions can be used as the basis for integrating Hadoop and conventional data warehouses.
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  • Seven Ways to Create an Unbeatable Enterprise Mobility Strategy Apr 30 2014 5:00 pm UTC 60 mins
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    Registration information collected will be used pursuant to the terms http://www.ca.com/us/privacy.aspx and will be shared with Imaginatik.
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  • Whose Fault is it Anyway? Strategic Planning Gone Awry (1 PMI PDU) Recorded: Nov 19 2013 62 mins
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Educational Webcasts for Business & IT Professionals
In order to react swiftly to rapidly changing business environments, organizations need to perpetually plan and communicate strategic objectives and priorities. The goal is to manage a balanced portfolio of innovation and enterprise growth with ongoing maintenance efforts. Both IT and the business benefit from having dynamic business plans that drive clear initiatives designed to achieve optimal return on investment throughout project execution and product delivery.

Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how to bring business and technology executives together to create the strategic playbooks, balance investment portfolios, communicate actionable plans, and coordinate program managers and project execution teams to react quickly to demand and accelerate the delivery of initiatives and maximize resource utilization.

Some sessions will be approved for Personal Development Credits.
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  • Title: Reduce Support Costs and Increase User IT Satisfaction with Self-Service
  • Live at: May 31 2012 3:00 pm
  • Presented by: Allen Houpt, Advisor, Solution Marketing, CA Technologies
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