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Optimize Your Service Desk

Join Russ Conwath, Manta Consultant and Will O'Brien, CEO of The Manta Group, as they discuss the best way to create an efficient and effective service desk.

Manta's assessment methodology is centered around four lenses: Services, Organization, Process and Technology. You will
Join Russ Conwath, Manta Consultant and Will O'Brien, CEO of The Manta Group, as they discuss the best way to create an efficient and effective service desk.

Manta's assessment methodology is centered around four lenses: Services, Organization, Process and Technology. You will see proof of this methodology in the results from a case study where a service desk was improved at a financial institution.

In this 45 minute webcast you will take away:
• Why it is important to look at more than just people, process, tools - The four lenses approach to assessment
• Common areas to look for service desk optimization opportunities
• Case study examples of service desk optimizations

“Optimize Your Service Desk” is co-sponsored by The Manta Group (www.mantagroup.com) and MSI Inc (www.msysintegration.com).
Recorded Feb 15 2012 44 mins
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Presented by
Russ Conwath and Will O'Brien
Presentation preview: Optimize Your Service Desk
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  • Title: Optimize Your Service Desk
  • Live at: Feb 15 2012 5:00 pm
  • Presented by: Russ Conwath and Will O'Brien
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