CSI: A Practical Perspective

Manta Consulting - Derrick Hazel
Have you been using ITIL for years and want to understand how to optimize your practices? Or are you just beginning with ITIL and want to know more about CSI?

Register now to join Manta Director, Derrick Hazel, as he takes at look at ways to leverage CSI to drive operational efficiency, sustainment and customer satisfaction.

Continual Service Improvement (CSI) supports changing business objectives by providing a consistently-applied set of processes, procedures and tools to measure, analyze and report on improvement opportunities ensuring maximum benefit and minimum risk to the business.

In this 45 minute webinar we will explore how to integrate CSI into your organization to:
- Improve business operations and staff productivity
- Improve customer satisfaction and relationships
- Optimize costs and industry best practices
Jul 24 2012
45 mins
CSI: A Practical Perspective
Join us for this summit:
More from this community:

Business Intelligence and Analytics

  • Live and recorded (1527)
  • Upcoming (41)
  • Date
  • Rating
  • Views
  • Hadoop is transforming today's Healthcare industry. In this webinar, Charles Boicey covers the various new use cases made possible as the Hadoop ecosystem matures.​

    In 2010 the Clinical Informatics Team at the University of California in Irvine, led by Charles Boicey, looked outside of the conventional Healthcare data ecosystem for new data management solutions - their existing Electronic Health Record and Enterprise Data Warehouse environments no longer met the organization’s needs. They researched "Big Data" technologies in organizations such as Yahoo, LinkedIn, Twitter, and Facebook and concluded that Hadoop could supplement their current ecosystem to solve existing use cases and act as a platform to develop new applications for future solutions and insights.
  • YARN has fundamentally transformed the Hadoop landscape. It has opened Hadoop from a single workload system to one that can now support a multitude of “fit for purpose” processing. In this workshop we will provide an overview of Apache Slider that enables custom applications to run natively in the cluster as a YARN Ready Application. The workshop will include working examples and provide an overview of work being pursued in the community around YARN Docker integration.
  • Effective data governance requires the effective application of people, process, policy and technology to ensure consistent delivery of trusted, connected, and secure data across an enterprise.

    Organizations across all industries are investing in data governance to gain business value from their data to meet industry regulations, reduce the cost of doing business, and grow revenue and profits.

    In this webinar dedicated to data governance, Michael Wodzinski, Director of Information Architecture team, Lisa Bemis, Director of Master Data, and Fabian Torres, Director, Project Management at Houghton Mifflin Harcourt (HMH), global leader in publishing, will share their experiences in implementing a data governance program within HMH. Our guest speakers from HMH will discuss some of the unique data management challenges within HMH, how the data governance program has helped address those issues and open up new opportunities for the company. While walking you through their data governance journey, our guest speakers will offer their insights on how to establish a viable data governance practice in a complex enterprise environment, share their best practices and lessons learned. David Lyle, VP of Produce Strategy, from Informatica will share his observations in the data governance space, discuss Informatica’s data governance solutions and our thought leadership behind those offerings.
  • Attack Intelligence to Power Tomorrow’s Cyber Response.

    Preparing to combat every threat and vulnerability is a war that no cybersecurity professional can win today. Speed, accuracy and visibility of threats and active attacks is critical to defending against APTs and other sophisticated attacks responsible for today’s headline-grabbing data breaches. The next generation of advanced threat prevention solutions will require a significant shift in how we incorporate threat and attack visibility into everyday security operations, enabling incident responders to identify and stop campaigns as they happen.

    Join us as IDC’s Research Vice President for Security Products Services Charles Kolodgy shares his view of the threat landscape, including how threats are evolving, how cybercriminals are becoming more sophisticated and what new solutions are necessary to combat APTs.
  • Growing installs is the number one mission for any mobile app developer, and any user acquisition strategy generally consists of a mix of organic installs and paid campaigns. But many see these as separate and distinct. Not true. To get the most out of each — especially for smaller developers — it’s critical to understand how paid installs impact organic installs, and vice versa.

    In this webinar, Ian Sefferman of TUNE will share the eye-opening results of a study investigating the correlation between paid campaigns and organic installs (yes, it’s positive), and how this varies depending on the app category and operating system. Christian Calderon of DOTS will dive into the strategies and tactics that increase both paid and organic installs, and how they work together.

    What you’ll learn:
    For every paid install, how many organic installs an app can expect to see
    How the multiplier effect impacts app categories differently
    How organic installs and engaged users affect your paid strategy and spend
    Best-practice examples on what really works to maximize both organic installs and paid campaigns for highest yield

    #paidorganic
    #appmktg

    Speakers:
    Ian Sefferman, GM, App Store Analytics
    Christian Calderon, Head of Marketing, DOTS
  • Based on recent research by analyst Bob Larrivee of AIIM, this webinar will address how organizations can leverage technology to identify, evaluate and optimize business processes to increase operational efficiency.

    Join us as we explore:
    - Drivers for problem-solving, tracking KPIs, process failures and workflow management
    - How technology can reduce errors and exceptions that lead to lost business and non-compliance
    - Increasing visibility to optimize processes, reduce costs and deliver a superior customer experience
  • Scaling multiple databases with a single legacy storage system works well from a cost perspective, but workload conflicts and hardware contention make these solutions an unattractive choice for anything but low-performance applications.

    Attend the webinar to learn about:
    - How SolidFire’s all-flash storage system provides high performance at massive scale for mixed workload processing while simultaneously controlling costs and guaranteeing performance
    - How to deploy four or more database copies using SolidFire’s Oracle Validated Configuration, at a price point at or below the cost of traditional storage systems
    - SolidFire’s Quality of Service (QoS) guarantee; every copy receives dedicated all-flash performance, so IT admins can deliver solutions with confidence and maximize business efficiency
  • Scaling multiple databases with a single legacy storage system works well from a cost perspective, but workload conflicts and hardware contention make these solutions an unattractive choice for anything but low-performance applications.

    Attend the webinar to learn about:
    - How SolidFire’s all-flash storage system provides high performance at massive scale for mixed workload processing while simultaneously controlling costs and guaranteeing performance
    - How to deploy four or more database copies using SolidFire’s Oracle Validated Configuration, at a price point at or below the cost of traditional storage systems
    - SolidFire’s Quality of Service (QoS) guarantee; every copy receives dedicated all-flash performance, so IT admins can deliver solutions with confidence and maximize business efficiency
  • In data visualization, we map data values and relationships onto visual dimensions to create a graphical representation for exploration and analysis. How can we best use the power of the human visual system to make these values and relationships clear? Using examples from information design, cartography and data graphics, we will demonstrate how insights from research in color perception, perceptual organization and visual attention have helped define best practices for visual analysis.

    You will learn how to utilize a few perceptual and cognitive building blocks that can inform a wide variety of visualization choices, and to demonstrate how these influenced the design of the Tableau product.
  • In data visualization, we map data values and relationships onto visual dimensions to create a graphical representation for exploration and analysis. How can we best use the power of the human visual system to make these values and relationships clear? Using examples from information design, cartography and data graphics, we will demonstrate how insights from research in color perception, perceptual organization and visual attention have helped define best practices for visual analysis.

    You will learn how to utilize a few perceptual and cognitive building blocks that can inform a wide variety of visualization choices, and to demonstrate how these influenced the design of the Tableau product.
  • Channel
  • Channel profile
  • CobiT 4.1 to CobiT 5 - How Has It Changed? Recorded: Sep 27 2012 44 mins
    Are you currently using CobiT 4.1 and want to determine whether to adopt CobiT 5?

    Register now to join Manta Consultant, Peter Kingsman, as he takes at look at the changes and improvements in CobiT and how this affects Manta's approach to governance assessments.

    In this 45 minute webinar you will learn about the following key aspects of CobiT 5:
    - Understand the significant changes in CobiT 5
    - Obtain some idea whether using CobiT 5 would be advantageous, depending on your role and your organization
    - See how Manta will utilize CobiT 5
  • CSI: A Practical Perspective Recorded: Jul 24 2012 45 mins
    Have you been using ITIL for years and want to understand how to optimize your practices? Or are you just beginning with ITIL and want to know more about CSI?

    Register now to join Manta Director, Derrick Hazel, as he takes at look at ways to leverage CSI to drive operational efficiency, sustainment and customer satisfaction.

    Continual Service Improvement (CSI) supports changing business objectives by providing a consistently-applied set of processes, procedures and tools to measure, analyze and report on improvement opportunities ensuring maximum benefit and minimum risk to the business.

    In this 45 minute webinar we will explore how to integrate CSI into your organization to:
    - Improve business operations and staff productivity
    - Improve customer satisfaction and relationships
    - Optimize costs and industry best practices
  • Making Best Practice Learning Easy Recorded: Jun 26 2012 44 mins
    When it comes to certified training, the Manta Group focuses on certain best practices - Service Management, Governance, Project Management and Emerging Technologies.

    Attend this webinar to find out why we focus on these best practice areas, and the different training delivery methods available - with a particular focus on why self-paced eLearning is a great learning option.

    As a special bonus, you will get a sneak peak into what the new CobiT 5 training will include.
  • Optimizing Delivery in Project & Program Management Recorded: May 22 2012 34 mins
    Everything you've always wanted to know about improving efficiencies and throughput with your PMO, but were afraid to ask.

    Using a Lean Six Sigma Project approach, Manta Director Gary Grandin provides insight to identify the gaps and increase efficiencies by using IT best practices.

    Attend this webinar to:
    - Learn about techniques used to drive efficiences, decrease cost and increase throughput
    - Increase the effectiveness of your team through the use of analysis tools
    - Develop the appropriate process controls, risk management and ensure the right people are in the right roles
  • Maximizing Your ITIL Investment Using CobiT, Lean Six Sigma or ISO Recorded: Apr 17 2012 45 mins
    Do you find your IT organization in one of the following situations?
    - “I tried to implement ITIL, but it’s fallen apart every time”
    - “I thought implementing ITIL would solve all of my problems”
    - “ITIL solved some of my problems, where do I go from here?”

    Register now to join Manta Consultants Peter Kingsman, Eden Roberts and Craig Dewey as they present three key approaches to ensure your investment in ITIL and SM initiatives are addressing your key problems.

    In this 45 minute webcast you will learn how to incorporate 3 key approaches to maximize ITIL:
    - Risk based approach
    - Management system approach
    - Process optimization approach
  • The Sponsor Perspective: Project Strategies for Success Recorded: Mar 20 2012 46 mins
    Project managers have long faced the triple constraints of scope, schedule and cost. Yet too often when these hurdles have been overcome, the project might STILL be deemed a failure. Or the project might not add to the project manager'€™s reputation. Why not?

    Project managers deal with delivery, procurement, and people puzzles, to name a few. While real, these are not necessarily aligned with the pain points of a Project Sponsor. The project is merely the cross section where the project manager's and sponsor'€™s interests are temporarily aligned.

    We will explore the perspectives of the Project Sponsor, and assist project managers with strategies for working with sponsors of varying aptitude. This sometimes unwritten world may well hold the keys to project success, and the real results the PM is expected to deliver.

    In this 45 minute webcast you will learn:
    • The traits of a good Sponsor
    • Types of Sponsors and how to work with each
    • What Project Managers can do to line up Sponsor success

    Attendees can also collect a PMI PDU credit for attending this webcast through a Category B entry. Contact info@mantagroup.com for more information.
  • Optimize Your Service Desk Recorded: Feb 15 2012 44 mins
    Join Russ Conwath, Manta Consultant and Will O'Brien, CEO of The Manta Group, as they discuss the best way to create an efficient and effective service desk.

    Manta's assessment methodology is centered around four lenses: Services, Organization, Process and Technology. You will see proof of this methodology in the results from a case study where a service desk was improved at a financial institution.

    In this 45 minute webcast you will take away:
    • Why it is important to look at more than just people, process, tools - The four lenses approach to assessment
    • Common areas to look for service desk optimization opportunities
    • Case study examples of service desk optimizations

    “Optimize Your Service Desk” is co-sponsored by The Manta Group (www.mantagroup.com) and MSI Inc (www.msysintegration.com).
  • Lean Thinking and Principles: Turning Waste into Work Recorded: Jan 24 2012 36 mins
    Are you looking for ways to improve the efficiency of IT services in your organization? Attend this webinar to see an example of Lean principles and how it can help your organization become more efficient and effective.

    This webcast provides an example of how Lean Thinking and Lean Principles were not only used to reduce waste and improve efficiency, but also as an approach to effective organizational change within a financial services company.
  • Achieving Green Data Centres Through Better Process Recorded: Dec 13 2011 44 mins
    As the amount of power consumed by IT continues to rise, the associated cost and environmental impact is becoming increasingly alarming. Power is already the single biggest operating expense in the data centre. However, much of this power is wasted, resulting in unnecessary heat, expense, and upstream carbon emissions.

    In this 45 minute webcast, learn about specific steps you can take to help combat this problem. Learn why having efficient equipment and facilities is not enough and why a holistic program which also encompasses good processes and governance produces the best results. Attendees will review:
    - The problem of power consumption in the data centre, and why a holistic approach is important for achieving the best results
    - Some key elements of process and governance critical to a successful Green IT program and how they impact power consumption
    - Specific steps you can take to help start a Green IT program or advance an existing one
  • Clouds are Fluffy & Safe? Get Better Cloud Governance Recorded: Nov 22 2011 39 mins
    More and more companies are turning to the Cloud to host their confidential data, but are they taking the time to ensure the correct level of governance is in place?

    In this 45 minute presentation, learn about Cloud governance for success and risk reduction. In addition to any questions raised by participants, you will take away the following:
    Market trends and Model shifts
    Know what SAS 70 really means when selecting a cloud provider
    The need for effective cloud governance
    How to build an effective governance framework using ITIL or COBIT

    Get answers to your questions about Cloud governance in this interactive webcast.

    "Clouds are Fluffy and Safe?" is co-sponsored by The Manta Group and MSI.
  • The Best Practice Ecosystem: How to Leverage Best Practices for Optimal Results Recorded: Oct 18 2011 43 mins
    A best practice is a method or technique used to maintain quality as an alternative to mandatory legislated standards, and can be based on self-assessment or benchmarking. In the IT industry ITIL, COBIT, Lean, 6 Sigma, ISO and PMBoK are frequently implemented.

    For best practices to thrive, an environment must be created where best practices complement each other and the system of practices is in balance - The Best Practice Ecosystem.

    In 45 minutes, learn how to get the most out of your investment in IT best practices. In addition to any questions raised by participants, you will take away the following:
    - For best practices to thrive, an environment must be created where best practices complement each other and the system of practices is in balance - The Best Practice Ecosystem.
    - Organizations that invested in best practices recognize significant growth and profit results compared to their competitors who did not invest in best practices.
    - Observe a case study of how a financial organization used the Best Practice Ecosystem to transform their IT organization.

    Service Management, Project Management, Risk Management and other operational disciplines will be examined.
Series focused on optimizing & transforming your IT organization
The Manta Group's free monthly webinar series is a valuable way to discover how to improve the efficiency and effectiveness of your IT organization. By watching our webcasts, you qualify for 1 CPD credit (per webcast) claim directly to priSM.

Over the course of this series we will present insights on topics based in IT Business Performance, IT Management, Governance, Risk & Compliance and Enterprise Architecture.

The Manta Group has been a trusted management consulting partner since 2003. Today our focus is on optimizing business operations, managing transformation and measuring performance over time. We look forward to realizing what's possible for you.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: CSI: A Practical Perspective
  • Live at: Jul 24 2012 4:00 pm
  • Presented by: Manta Consulting - Derrick Hazel
  • From:
Your email has been sent.
or close
You must be logged in to email this