Moving Beyond CRM & BI To Improve The Customer Experience
The consumer is now driving the ways retailers respond to current product trends and customer service demands. Retailers need to shift from a product-centric to a customer-centric focus in order to compete with the variety of retail channels available to today’s connected shoppers. This session will focus on best-in-class strategies around using analytics to define customer segments and deliver a more personalized shopping experience.
RecordedJun 12 201261 mins
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Taking a strategic approach to location performance measurement can reap big rewards by boosting sales and increasing customer satisfaction. Retailers must strive to understand shopper behavior in each department, including when they visit, how long they stay and what they do after visiting specific locations, information vital to defining and quantifying the desired customer experience. This data can help to determine performance at the departmental, brand or end-cap level – affecting customer experience and retail success.
This presentation will offer insights into the highest value applications of location analytics, including how location analytics measure the effects of marketing, merchandising and store operations on consumer experience and retail performance.
Marge Laney, CEO & Brian Laney, VP Marketing, Alert Tech
In this session, attendees will learn about the truth behind the some of the most valuable square footage in a retail store: the fitting room! This part of the retail store often is overlooked as a revenue generator or customer engagement opportunity. Presenters will share tips and tricks about transforming the fitting room into an engine to increase sales and build customer loyalty. Using a SaaS-based analytics solution, retailers can track store activity and assign data-informed goals to coordinate shopper behavior with fitting room activity. You will be able to take these lessons and apply them to your customer experience to ensure you can define and quantify this process.
Peter Blum, VP of Product Management, Instart Logic
This holiday season, your customers are going to be shopping via mobile devices across wireless networks. Is your website geared up to deliver an optimal shopping experience?
Join us for this session where we will discuss 5 steps you can take to ensure the performance of your online store is optimized for all your customers across any device class.
•Learn why web performance is closely linked with driving higher revenue
•Beat the performance challenges of latency, last mile bottlenecks, and image load time and deliver your website to every mobile device
•Dynamically serve the right image size to the right device - fast
•Increase product image quality and size without reducing performance
•Dramatically improve page load times and therefore conversions
•Case studies: How leading online retailers Dollar Shave Club and One Kings Lane have increased both performance and conversions
Miya Knights, Senior Research Analyst, IDC Retail Insights ; Mike Haze, Director Of Product Management, Mozu
In today’s competitive business landscape, retailers can't afford any delays when releasing new products to market. With a single, integrated commerce platform in place, marketing and merchandising teams can experience a new agility that enables them to rapidly introduce products or open pop-up stores based on market trends and needs.
Join Miya Knights from IDC Research and Mike Haze from Mozu as they discuss how to directly empower marketers and merchandisers with streamlined and powerful tools that create smarter, faster go-to-market strategies. With freedom from IT, retailers can now bring brand consistency and unique product experiences to customers.
Gary Schwartz, President, Impact Mobile ; Eileen Kolev, Retail Program Manager, MicroStrategy
"Do you want to learn how leading retailers such as Whole Foods, The Container Store and Gucci are improving customer service by arming store associates and managers with best-in-class mobile technology? Register for this webinar to find out Retailers know they need to be mobile to meet today’s customer demands. More than half (56%) of retailers say their top business challenge is knowing that “Consumers are using mobile as part of their shopping experience and we need to be there,” according to Retail Systems Research (RSR). This will be vitally important moving into the competitive holiday season.. During the webinar Gary Schwartz, President of Impact Mobile and Chairman of 4more Innovation, will talk about how mobile technology is transforming the store into a “smart location” led by the Internet of Things (IOT): “The IOT allows the retailer to finally build intelligent space around their offering to fulfill their mobile shopper demands.” Central to this next-generation mobile strategy, mobile apps are transforming the way retailers operate and engage with customers. EKN reports that 77% of retailers believe that store operations will have the greatest positive impact from mobility initiatives. Webinar participants will learn about the key benefits of a best-in-class mobile app strategy in time for the holidays, including the ability to: Improve sales, reduce stockouts and improve promotion execution
Enable real-time product information and assisted selling for shoppers; and
Improve employee productivity through mobile training, task-driven alerts, and gamification.
Zimm Zimmerman, VP of Personalization, Merkle and Arif Damji, Senior Director of Strategy & Development, 500Friends
What sets you, as a retailer, apart from your competitors? It is the relationship you have with your customers. During this holiday season, it’s not just price that will separate winners from losers. Instead, retailers who can deliver relevant and personalized conversations with their customers — at scale — will realize the true advantage.
During this webinar we will explore what consumers expect from retailers in regards to personalization and how this affects their holiday shopping patterns. Presenters will provide the steps you can take now to improve personalized communications and how you can use the holiday rush to advance your personalization strategies in the coming year — for real bottom-line results.
Key Take-Aways include how to:
» Uncover the expectations of consumers in regards to personalized communications and how this affects their holiday shopping;
» Explore 10 tips to optimize personalization strategies this holiday season; and
» Use learnings from the 2014 holiday season to improve personalization strategies into 2015.
Richard Mader, Director Emeritus, ARTS; John-Pierre Kamel, Principle, RFID Sherpas
Even if you have not been waiting patiently to find out when RFID would finally reach market saturation in retail, you might be interested to know that the emergence of the Internet of Things (IoT) combined with the omnichannel imperative may have created the perfect storm of circumstances to propel RFID into mass implementation.
Find out more during this upcoming webinar “Inventory accuracy is critical to endless aisle and buy online/pick up in-store,” said Richard Mader, Director Emeritus for the Associate of Retail Technology Standards (ARTS). “RFID is the best technology to achieve up to 99.9% inventory accuracy. And having RFID in all products is the foundation to the IoT. If you want to talk to a device, it must be identified.” During this event, Mader will be joined by John-Pierre Kamel from RFID Sherpas to analyze the latest RFID news, trends and insights — and the impact on omnichannel retail.
Lorenz Jakober, Sr. Product Marketing Manager, Akamai & Daniel Shugrue, Director of Product Marketing, Akamai Technologies
"As much as 41% of sales during Thanksgiving weekend take place online, according to the National Retail Federation (NRF). In fact, online holiday sales generated $78.7 billion in revenue in 2013, and showed yearly increases of 15%.
For retailers, that means you need to do all you can to ensure your web site is available, high-performing, and able to handle peak capacity However, not all traffic is the kind your business desires. During the 2013 holiday season retailers saw a 5x increase in Black Friday attack traffic compared to the beginning of November, and malicious traffic is only expected to increase in the coming retail season.
To learn how to overcome the challenges of the upcoming holiday season, sign up for this webinar today!
During this event, attendees will receive the following strategic insights, tips and tactics:
• Best practices for scaling to meet peak demand;
• How to tackle the complexities of delivering high-quality user experiences across different networks; and
• Strategies that offer scalable protection without compromising performance.
Jim Davidson, Director of Research, Bronto Software
For many retailers, the holiday season actually begins in September. Are you ready? Now don’t panic. Actually, it may be time to panic just a little.
With fewer days between Thanksgiving and Christmas, you need to start planning early in order to finish strong for the year.
Let Retail TouchPoint’s six-part Holiday Connected Consumer Series lead the way to a happy holiday.
Jim Davidson, Director of Research at Bronto Software, kicks off the series with an in-depth analysis of seasonal trends and hour-by-hour data from the 2013 holiday season designed to help you perfect your holiday plan and react with confidence when last-minute, make-or-break situations arise.
This first webinar will address some of the most critical holiday planning questions, such as:
• Should I start my Black Friday sales early?
• How many messages can I send on Black Friday and Cyber Monday?
• What do I do when mistakes happen?
• How can I boost an underperforming campaign?
• What trends should I expect during the 2014 Holiday Season?
Una Visión Única del Ciudadano (Master Data Management o Visión 360º) permite que todos los sistemas operacionales y los procesos empresariales
compartan datos fiables y coherentes.
Tales proyectos tienen un impacto directo en la calidad de los servicios que los ciudadanos reciben, así como en la optimización de los procesos internos, con la consiguiente reducción de costes. Por ejemplo, una visión única del contribuyente permitirá eliminar reembolso a contribuyentes duplicados, y detectar el fraude.
Esta visión estratégica está ganando terreno en el sector público conforme sus instituciones se afanan por unificar la información relativa a ciudadanos, procesos y sistemas.
Pero generalmente esos proyectos se abordan desde una visión muy tecnológica, de gran envergadura y coste elevado, con resultado a largo plazo, de ahí que las organizaciones sean reticentes a abordarlos.
En este webcast al cual Information Builders tiene el placer de invitarles, podrá ver cómo abordar un proyecto MDM desde otra óptica.
Learn how to reduce costs and drive efficiencies with Microsoft Azure!
The partnership between Microsoft and SAP benefits our enterprise customers every day. With over 50% of our enterprise customers running SAP for their core ERP systems, Microsoft and SAP have made significant investments helping our joint customers realize the benefits of our collaboration.
Join this webcast to learn how to reduce costs and drive efficiencies with Microsoft's roadmap for HANA on Azure. You'll discover why these customers have realized significant productivity gains, as well as 30-50% cost savings, from our investments in 3 key areas:
•Productivity: Full integration from SAP NetWeaver to Microsoft Office and Outlook with Single Sign-On
•Analytics: Rich visualizations in Microsoft Excel and Power BI solutions through native connectors from SAP Business Warehouse (BW) and HANA
•Infrastructure: Over 400 customers are taking advantage of the Azure (Microsoft Public Cloud) certification for all NetWeaver-based databases and HANA for production and non-production systems
From game consoles to supercomputers and now the datacenter, GPUs are permeating more and more of the computing ecosystem. By boasting order of magnitude performance improvements on key tasks and exhibiting massive cost of ownership advancements these once specialized chips are writing a new chapter in enterprise computing.
Sam Madden, professor at MIT's Computer Science and AI Lab, will cover the evolution of compute and why it impacts databases along the dimensions of speed, memory and scalability. Madden will detail those insights with a case study from Cambridge Telematics where he is a founder and the Chief Scientist.
The evolution of compute, particularly GPUs, needs software to harness its promise. The second part of the webinar will feature one of Sam’s former students, founder and CEO of MapD, Todd Mostak.
Todd will address what software optimizations MapD has employed to harness the parallel processing power of GPUs: LLVM, backend rendering, and memory management. There will be a live product demonstration using the 1.1B row NYC taxi/limo/uber dataset.
The financial crisis brought about huge losses to a large number of financial institutions and exposed many of the internal inefficiencies leveraged to manage risk and data within and across divisions. Today, things have changed dramatically. Despite the many regulatory changes over the years, marketplace lenders have been extremely successful implementing predictive modeling and data aggregation to assess consumers’ and small businesses’ financial health.
New lending technologies allow lenders to improve customer satisfaction by creating a personalized and unique customer experience. By taking into consideration personal, transactional, application, and product-selection data from financial institutions, lenders are able to leverage this data for other opportunities such as cross-selling credit products during the loan-application process. These innovations ultimately provide borrowers with an intuitive and simplified borrowing process.
In this webinar you’ll:
* Get insight into the trends and opportunities driving change in the lending and credit risk management industries
* Explore more accurate predictive ratings models based on alternative data sets
* Discover the future of commercial retail lending and credit risk management
* Learn how to improve credit decisions, collections, and portfolio management using new technologies and data analytics
* Spencer Robinson, Head of Strategy, Kabbage
* Sherif Hassan, Founding CEO, Herio Capital
* Saurabh Sharma, Founder and CEO, Indus Insights
* Terry McKeown, Practice Manager, Credit Analytics, Envestnet | Yodlee
* Evan Schuman, Moderator, VentureBeat
Join us on September 22nd at 10 am PT/1 pm ET for an exciting FREE discussion on the trends and opportunities driving change in lending and credit risk management.
Hadoop didn’t disrupt the data center. The exploding amounts of data did. But, let’s face it, if you can’t move your data to Hadoop, then you can’t use it in Hadoop. Join the experts from Hortonworks, the #1 leader in Hadoop development, and Attunity, a leading data management software provider, for a webinar where you’ll learn:
-How to ingest your most valuable data into Hadoop using Attunity Replicate
-About how customers are using Hortonworks DataFlow (HDF) powered by Apache NiFi
-How to combine the real-time change data capture (CDC) technology with connected data platforms from Hortonworks
We will discuss how Attunity Replicate and Hortonworks Data Flow (HDF) work together to move data into Hadoop. And, there will be a live question & answer session.
Hadoop is a wonderful framework that can drive insight into a range of problems, but administrators can be blind to performance, utilization and cost issues of cluster deployments. There’s risk in sizing initial deployments properly, as well as determining optimal capacity over time. Without sufficient visibility, job performance can suffer and costs can escalate. Keeping a critical resource running effectively and being able to plan for the future requires intelligent decision making capabilities that many Hadoop deployments lack. This webinar will look into common problems that affect clusters and ways to detect issues early and head off long term problems. We’ll dig into capacity management and ways to deal with ever increasing demands for Hadoop resources.
• Understand initial deployment challenges
• Handling cluster growth
• Working to meet increasing pressure on storage and job density
• Planning for capacity growth and extension to cloud
Presented by IoT expert, Bill Roberts, this webinar explores how the Industrial Internet of Things (IIoT) is having a dramatic impact on how manufacturers and service providers operate. From the factory floor to a distributed energy generation facility to anywhere a critical piece of equipment operates, machine data holds enormous potential to drive high levels of operational efficiency and unlock new service innovations. This blending of operational technologies (OT) with Information Technology (IT) has created challenges with the data, the analytics lifecycle and a deep thinking into the roles of personnel. A robust IoT analytics lifecycle can play a critical role in helping organizations separate the relevant signals from the noise in IIoT data, gain real time critical insights, and drive appropriate, timely action to realize the promised value of IIoT. This session will explore these topics and offer insights on pursuing a successful industrial IoT strategy that leverages a robust analytics lifecycle.
Gartner predicts there will be 250 million connected vehicles by 2020. While automotive manufacturers are on track to drive connected vehicles implementation, are they poised to leverage the trillion-dollar opportunity from the gold-mine that is “sensor data”?
Research from Morgan Stanley suggests, automotive manufacturers can save $488 billion by using predictive maintenance. By assessing in advance which equipment needs maintenance, automotive manufacturers can better plan maintenance work and smoothly convert the abrupt "unplanned outages" into shorter and fewer "planned outages" and spend lesser time in damage control as equipment issues are detected even before they actually occur. The result? Lower operational costs, increased machine lifetime and asset performance.
Join this webinar to learn how automotive manufacturers can:
· Transform connected vehicles into a revenue generating programme
· Reduce costs with equipment insights from engineering data
· Decrease downtime probabilities & boost production quality, safety and efficiencies
· Automate data science workflow with meta-learning enabling you to dramatically reduce the manual data science effort
· Learn how a leading automotive achieved 10% increase in operational efficiency with automated predictive maintenance