Get powerful sales management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on the sales strategies that are generating record-breaking booking, revenue and retention numbers.
Task Types and Effort Driven can be two of the most confusing features of Microsoft Project, both to novice users and to experienced users alike. For example, have you ever changed one number in Microsoft Project, and then the software changed another number in response, and you don’t know why?
Guest expert Dale Howard will unlock the mysteries of Task Types and Effort Driven behavior in Microsoft Project, showing you how their behavior is logical, predictable, and meaningful.
Join this webcast to:
- Eliminate the confusion around these two Microsoft Project features
- Harness the power of Task Types in your own projects
- See how Effort Driven task statuses interact with each Task Type
Emerging technology allows organizations to differentiate through service and increase revenue while improving customer experiences.
After-sales service is now one of the biggest opportunities for companies looking to generate revenue, increase margins, and improve customer loyalty. Used correctly, emerging technology could become a huge source of competitive differentiation in field service. By putting the customer first and operationalizing field service strategy, organizations can maximize results.
Join this webinar to:
- Discover why customer demand is driving investments in mobile field service
- Find out the benefits and best practices of automating a field service solution
- Learn how to achieve efficiency gains without sacrificing the customer experience
Presented by Barbara Giamanco, CEO of Social Centered Selling, Christine LaVoi, Field Service Management Client Success Manager, IFS and Sean McDade, CEO of PeopleMetrics.
This webinar is part of our Connected field service webinar series. Sign up for this session, or the entire series today!
Most companies think they have an established channel marketing strategy, but can easily be left behind as soon as the next evolution of marketing hits. Organizations must be prepared to adapt to channel change. In order to stay ahead, it’s important to align your content, goals, and channel marketing program strategy.
Laz Gonzalez, Chief Strategy Officer at Zift Solutions, and Chad Reese, Director, Partner Digital Marketing at Cisco share:
•Disruptive forces in the channel and how to anticipate them
•Integrated marketing programs Cisco is delivering to partners
•Leveraging data and analytics to be more effective with channel partners
•Best practices in content marketing
•ROI expectations when marketing through partners
Kathy Contreras, SiriusDecisions Sr. Research Director for Channel Marketing Strategies, will share best practices to building a market-leading referral partner program. A new data report on the performance of B-to-B referral partner programs will be shared by Trisha Winter, CMO of Amplifinity. Together they will provide guidance on enabling referral partners to drive growth and the expected impact to your business.
What you'll learn:
- Key decision points for building a partner referral program
- Best practices from successful programs
- Performance benchmarks for referral partner programs
On a sales call, knowing about the person and what’s important to him/her is the key to relevance, gaining permission to ask questions, and building a genuine relationship. In this session, award-winning speaker Sam Richter will show you how to find information on people, in ways you never thought possible
Gamification has been the hot new topic within the contact center world for the past year or two. Most all contact center leaders understand the appeal of incorporating game mechanics into their operations, and can visualize the excitement and subsequent employee engagement the games will promote. Yet most contact centers still haven't implemented gamification, due to the limited, real world ROI information available. Convergent Outsourcing has been utilizing games tied to key performance metrics for the past two years. During this webinar, Casey Kostecka, Convergent Outsourcing's CBDO, will share Convergent's gamification experience, actual metric improvement results, and ROI data.
Watch this webinar to hear from Nancy Nardin, founder at Smart Selling Tools, Valerie Kuklenski, Senior Legal Contracts Manager at BlackLine, and Ryan Vandersloot, Account Executive at DocuSign, on how sales organizations are shortening their sales cycles and increasing ROI by reducing paper waste and going completely digital with DocuSign’s eSignature solution.
Sign up now to hear more about DocuSign’s seamless eSignature solution and how DocuSign can help shorten the sales cycle and help close more deals.
Zift Solutions and Oracle Marketing Cloud are proud to bring together some of the brightest minds in marketing automation and channel marketing and management (CMM) to discuss how different platforms and practices can work together to help drive revenue for both direct and indirect sales and marketing organizations.
In this webinar, the all-star panel will discuss:
• Why is partner adoption such a problem in the channel, and what can we learn from direct to consumer marketing?
• How does concierge offerings factor into the CMM process and what are some best practices when working with channel organizations?
• What are real, actionable steps you can take when working with channel partners who are less marketing savvy?
• How to support both high touch and low touch channel partners (while keeping your sanity)
• Getting the most out of your unique partner ecosystem including exclusive and non-exclusive partners or dealers
In today’s market, in almost every buying process, companies are struggling to choose which way to deploy new technologies to support their customer service strategy. Moving applications to the cloud is no longer just a fad or buzzword. Large enterprises are building their entire IT strategy around the cloud. The problem is that there are some significant factors that cannot be ignored when considering deploying a customer facing, mission critical solution like the contact center technology in the cloud. In today’s discussion, we will explore some of the market trends, recommended steps to take to assess what is the right path forward, and key things to consider when deciding on a deployment strategy.
Organizational effectiveness is defined as the efficiency with which an organization is able to meet its objectives.
What if one of the organization's objectives is to introduce agile project management? What measures will you need to determine the efficiency of your agile tools, process, and people?
Join this webcast to:
- Learn what's important when introducing an agile methodology within the Microsoft PPM environment
- Understand how agile can help increase organizational effectiveness within the PMO
- See how Microsoft Project supports the agile methodology
Software continues to transform the world in remarkable ways and developers are at the center of it. Tune in for this special encore Best of Microsoft Build presentation. We have taken the best rated content, announcements and solutions from our Microsoft Build 2017 Conference, and consolidated them into a one hour webinar.
Key Announcements from Microsoft Build 2017
Key Content from Microsoft Build 2017
Top Rated Demo
Learn how to align emerging channel technology with proven channel best practices to support program growth, partner engagement and ROI. Channel experts Maria Chien, Service Director, Channel Marketing Strategies for SiriusDecisions, and Laz Gonzalez, Chief Strategy Officer at Zift Solutions, detail:
• The top 5 priorities for channel marketing leaders
• Aligning channel marketing efforts with corporate goals
• Best practices for demand creation, partner enablement and functional development
• How to solve integration challenges undermining channel program success
Stop throwing your profits away! You can make a lot more money by simply discounting less and charging more. Don’t think you can? Just wait—immediately after this revealing presentation you’ll be raising your prices and reaping the rewards!
Most sales people spend a disproportionate time selling to narrow segment of their market, while ignoring or struggling to engage with over 50% of potential buyers. Objective Based Selling presents a different way to look, engage and sell to often ignored segments, leaving money and success on the table.
Sales Managers are often unconscious about collateral damages to the business caused by their current management practices. Many of them cause actual. System Thinking helps to identify the causes for those collateral damages and to take corrective actions.
Lisa Nakano, SiriusDecisions Service Director for Customer Engagement Strategies, will share research and methodology behind the value that customers can bring to your company if engaged with strategically. A new data report on the performance of B-to-B customer referral programs will be shared by Trisha Winter, CMO of Amplifinity. Together they will prove with data the case for leveraging customers for demand generation and the results seen by companies that are running this as an always on channel.
What you'll learn:
- Why peers are critical to creating demand
- How to engage with customers to help create demand
- Performance benchmarks for customer referral programs
- Case study examples and business impact
Are you truly making a positive difference in your workday, every day? Sales operations teams know very well what they do, but struggle to explain it to others. The best way to be effective as a sales operations team is to proactively identify the upcoming challenges in sales and put the fires out before they surface. You need to have access to critical insights.
Easy enough-right? Not really, there is always a challenge in balancing the resources between short-term tactical demand and longer term strategic initiatives.
Join guest speaker, Dana Therrien, Research Director of Sales Ops Strategies from Sirius Decisions and Christine Dorrion, VP of Global Sales and Channel Operations at CallidusCloud as they provide a deep dive into the challenges sales operations teams face every day by:
-Breaking down the tactical and strategic responsibilities of modern sales operations
-Advising you on how to categorize and invest in resources properly
-Providing a model that explains what sales operations actually does
Coaching has become a hot topic in the sales world as more organizations realize that an effective coach can be the most significant factor in a salesperson’s ability to achieve their quota goals.
Sales industry leaders Barbara Giamanco, CEO of Social Centered Selling, Nancy Bleeke, President & Chief Sales Officer, Sales Pro Insider, and Carole Mahoney, Founder & Sales Coach, Unbound Growth, come together to discuss trends, tips and best practices.
Join this webcast to:
- Learn how coaching improves sales results
- Make sure that sales training 'sticks' with a solid coaching program
- Get tips for finding each salesperson’s unique motivation for being successful in sales
- Learn strategies for building goals and plans to move salespeople to greater sales success
When your mother told you to “listen twice as much as you speak” she was right! With survey fatigue at an all-time record high, common sense will prevail to stop asking for feedback in bad surveys and start to listen more to what our customers are saying with the right survey techniques. Join Roger “Dr. WFO” Lee from OpenText Qfiniti and CCNG President David Hadobas as they discuss the alarming upsurge in bad surveys and best practices for collecting feedback that requires more “listening” than “asking”.
Investing effectively for the best possible benefits and increasing return on investment creates competition among priorities for investment spend. Research shows that investment in SPM technology improves sales productivity and increases top line revenue, alleviating the competition between priorities. However, 85% of European companies still rely on manual, error-prone processes to manage sales performance. In this webinar we will set out the case for prioritising investment in SPM Technology, identifying the financial and non-financial benefits that SPM technology delivers.
Sales management experts Mike Weinberg and Steven Rosen are hosting a fireside chat providing their solutions and insights on the most challenging issues facing sales managers.
Expect an action-packed discussion, filled with bold, blunt and powerful sales management insights and stories, that will help you crush your sales numbers.
While most business processes are almost entirely digitised, a large number of organisations still rely on paper for the “last foot” of the process: the sign-off. 56% of executives are still tied to ‘wet’ signatures for signing off contracts and order forms*. This continued reliance on paper-based signatures is fraught with risks, including slowing down productivity, hampering compliance and diminishing the customer experience. Adobe Sign could help speed up the sales process by up to by reducing errors and bottlenecks, while also ensuring greater security and mobility.
Some of our customers have experienced benefits such as better customer experience with Adobe Sign, increasing sales over 20% for one group and reducing customer onboarding time from 22 days to two days for another group, resulting in incremental revenue from new deals and faster revenue generation post-signature
Join our latest webinar to find out how:
•Adobe Sign can help your organisation speed up sales cycles
•Ricoh Capital Europe, implemented a full digital document workflow process which has resulted in an 83% increase in the speed of customer sales orders
•Adobe Sign can integrate with other sales tools your company may already use
Over the past two decades, the Greater Phoenix region has become a dynamic hub for contact center operations. Industry titans such as USAA, American Express, State Farm, and Charles Schwab all call the region home and have significant business here. Not only are these operations still growing, others are following and ultimately finding success. From the business-friendly tax and regulatory environment, to a unique and vibrant quality of life for employees, find out how the history of Greater Phoenix has created the perfect environment for customer care operations to thrive.
Buyer research tells us precisely what buyers want. Employee engagement studies clearly indicate what employees are looking for. The evidence is indisputable... But Sales Managers are mired in reports and forecasts and updates that force them to do just the opposite of what buyers and sales pros need from them. Join me to get the business case for putting people before paperwork on the job.
Customer service is the new brand differentiator. By 2020, customer experience will overtake price and product as the key brand differentiator per the Walker 2020 Customers Report. Customer experience also impacts customer retention by over 40% and provides opportunities to improve customer satisfaction and up-sell other products and services.
According to a Microsoft study, various industries touched by field service ranked between $200 million and $380 million more in growth. A connected experience is key to a service organization’s success now and into the future.
Join this webinar to:
- Learn why customer experience and communication are relevant for field service organizations
- Find out how to analyze data to improve customer satisfaction
- Discover best practices for delivering exceptional customer experiences
This webinar is part of our Connected field service webinar series. Sign up for this session, or the entire series today!
Would you like to improve sales performance, grow your active pipeline, increase calls made and meetings booked? Would you like to increase logging of new contact information and improve the overall usage of your CRM?
Gamification for Salesforce can help you do just that by fostering teamwork, collaboration, and a healthy level of competition within your sales organization that will ultimately boost the performance of your sales team.
During this webinar you will see a live demonstration of NewVoiceMedia Motivate working alongside Salesforce Sales Cloud and NewVoiceMedia ContactWorld for Sales.
You will learn how to:
- Analyze personality types and design incentives that will reward sales reps in a way that will energize them most
- Run team competitions with incentives to drive performance
- Increase sales performance through interactive, real-time leaderboards, alerts, recognition and comparisons
- Use gamification techniques to encourage your inside sales team to make more calls and engage more prospects over the phone
Many sales leaders struggle to get their salespeople to successfully use LinkedIn to grow their business. LinkedIn Expert Brynne Tillman and Sales Execution Expert Steven Rosen will share their formulas for success.
This webinar will cover two perspectives to a Crush your sales numbers using LinkedIn;
1. The practical and tactical activities to leveraging LinkedIn and
2. 3 Steps to effectively execute your LinkedIn strategy
Are you frustrated with your sales results, even though you have put a lot of time, money and effort, your heart and soul into growing your revenue? Looking to grow your sales, quickly and effectively, but also prevent buyer’s remorse and keep your clients loyal?
This webinar will help you identify new ways (that you can start using right away!) to find, engage, win and keep new clients.
Here's what you will discover:
1.FIND: How to find new clients who are in the market today
2.ENGAGE: How to connect with them instantly and engage into a dialogue
3.WIN: How to remove any resistance and win new clients
4.KEEP: How to prevent buyer’s remorse and keep your clients loyal
Don't make a decision and budget for sales training in 2018 before listening in to hear what NOT to do in preparing and delivering sales training in your organization. Avoid costly mistakes, wasted selling time and poor ROI. You'll receive a checklist to evaluate sales training programs and sales trainers, along with a list of the most common mistakes sales organizations make.
In Miller Heiman Group’s CSO Insights latest Sales Performance Optimization Study, on average, only 57% of reps make quota. If you could ask a few insightful questions proven to fill your pipeline with quality deals, would that be a good use of your time? Join Janice Mars, Principal and Founder of SalesLatitude and Shawn Sandy, Chief Revenue Officer of The Selling Agency for a fun and action-packed 45 minutes on how to crush your quota and fuel your pipeline.
As a Sales Manager, you can make an even bigger impact when you learn how to cross-apply your selling skills. Needs assessment, proposing solutions and overcoming objections are all a part of sales coaching, too, so you've got a fine foundation to build on. It's simply a matter of shifting your delivery to meet the needs of your new customer (the salesperson!). Join me to find out how to make the shift that will make an even bigger impact on sales.
Technical decision makers intimidate many sellers. As a result, sales and support teams sell themselves short. Learn how to overcome obstacles and cultivate relevant and lucrative relationships that impact customer acquisition and customer retention.
clients’ strategic business tables!
Sales Managers get pulled in many different directions. Some respond by aligning themselves with upper management. Others take on the role of the sellers' champion. Some groups of Sales Managers band together to experience strength in numbers. The truth is, effective Sales Managers learn to represent and satisfy all their constituent groups. By doing so, they bridge the gaps and keep the sales operation running smoothly and in alignment with company goals. In this workshop, we'll identify the tell-tale signs of Sales Managers widening the gap and provide strategies for enabling them to be bridge-builders instead.
Sales Managers manage sales... So who leads salespeople? Sadly, in many sales organizations, the answer is no one. But when a Sales Manager focuses on leading and developing and ennobling sellers, there is a profound impact on employee engagement, retention, sales productivity, customer satisfaction and both top line and bottom line results.