Customer Experience Contact Center Automation

Channel profile:

Insights for contact center leaders, CX professionals and executives.

Contact automation (in particular your IVR) doesn't have to be a dirty word. When applied correctly, this application can be a cost-savings tool that also delivers the same positive customer experience you expect from live agents. Join us as we address industry opportunities and reveal game-changing innovations.

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What's Eating your Margins? How to Increase Profitability in Prepaid Tim Sloane (Mercator), Justin Lemrow (Contact Solutions) Profits from running prepaid programs are often elusive and hard to capture. Tim Sloane of Mercator highlights key findings from his prepaid program profitability model and Justin Lemrow of Contact Solutions talks about the importance of customer care in achieving sustainable profits. Read more >
Jul 18 2013
62 mins
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