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CFO Strategy

  • IR Magazine Webinar – Maximizing the impact of investor targeting techniques
    IR Magazine Webinar – Maximizing the impact of investor targeting techniques IR Magazine and sponsored by Q4 Recorded: Sep 20 2018 61 mins
    Thursday, September 20, 2018
    8.00 am PST / 11.00 am EST / 4.00 pm BST / 5.00 pm CET
    Duration: 30 minutes

    Investor targeting is one of the most crucial pillars of a strong IR program, and a comprehensive approach can boost your company’s liquidity, visibility and more. Indeed, more than a quarter (26 percent) of the nominees for the recent IR Magazine Awards – Europe 2018 say that if they had more cash, they would spend it on investor targeting. Almost a third (32 percent) say this is where they would dedicate the extra resources if they had a larger team.

    In this webinar, a panel of experts from across the capital markets will look at how investor targeting techniques have evolved in recent years, and look at how they can:
    – Boost the accuracy and ROI of your targeting efforts
    – Fully understand the behavior of your investor base
    – Help to identify new investors or international pools of money
    – Enable your company to remain visible in a post-Mifid II world, or amid other changes to the sell side
    – Save you time through pipeline and workload management
    – Let you report more comprehensively to the board

    Short, sharp and packed with expert insight, this webinar will get you up to speed on these critical issues in just 30 minutes. Sign up to BrightTALK to view this essential briefing and be informed of future webinars produced by IR Magazine.

    IR Magazine has partnered with Q4 to deliver you this webinar. IR Magazine and Q4 will process your personal data for purposes connected with your attendance at the webinar and may send you marketing communications and information that may be of interest to you, as permitted under applicable law. You may choose to unsubscribe at any time by email with ‘unsubscribe’ in the subject line or by clicking on the “unsubscribe” link in any email from us or Q4. Your data will be processed in accordance with IR Magazine’s privacy policy: www.irmagazine.com/privacy and Q4's privacy policy: www.q4inc.com/privacy-policy.
  • Architecting an Instinctive Enterprise
    Architecting an Instinctive Enterprise James Luxford, Vice President, Digital Solutions, Genpact and Vikram Mahidhar, SVP AI Solutions, Genpact Recorded: Sep 19 2018 53 mins
    Digital businesses that connect, predict, and adapt in real time are what we call Instinctive Enterprises – firms that are mimicking the laws of nature to thrive in our fast-changing world. The key to this transformation in business is using a digital platform to quickly define, pilot, and scale new ideas and reshape business models.

    Using our deep business operations and digital expertise, we’ve identified 10 factors to successfully making this transition to becoming instinctive. Enterprise architects are using these factors to “design for reuse” and create the building blocks for successful transformation.

    Join Genpact to learn how enterprise architects are:

    · Automating business processes from the front to the back office

    · Piloting and phasing machine learning and AI rapidly

    · Implementing change with little to no operational disruption
  • Bridging the human and digital divide in banking
    Bridging the human and digital divide in banking Amit Bhaskar, Global Practice Leader│Raja Bose, Transformation Services Leader | Michelle Palomera,Customer Experience Leader Recorded: Sep 18 2018 49 mins
    Customer expectations around banking are changing at an unprecedented scale. At the same time, advances in digital technologies offer significant opportunities to shape and fulfill these evolving expectations. A recent Genpact survey of 6,000+ consumers across the US, UK, and Australia reveals powerful new insights in this realm. As banks become increasingly digital – success requires seamless integration between the front, middle, and back offices. Join us on this webinar as we share our findings and provide examples of how to deliver and measure a consistent, high-quality experience across channels to create engaged, loyal customers.

    In this webinar, we will offer practical takeaways on how to:
    •Leverage journey-driven transformation to connect front to back office to optimize the end-end user experience
    •Humanize the digital experience to offer the best of both human and machine interaction
    •Use data and insights to deliver customer intimacy through personalized service
    •Measure your CX initiatives for continuous improvement
  • Introducing Re:Call
    Introducing Re:Call TeleWare Recorded: Sep 18 2018 1 min
    Introducing Re:Call - An App that gives you a second number on your personal phone for business calls and SMS
  • Assessing Cyber Risk - Challenges and Solutions
    Assessing Cyber Risk - Challenges and Solutions Stephen Head, CISSP, CISM, CISA - Director, IT Risk Advisary Services, Experis Finance Recorded: Sep 12 2018 60 mins
    Managing cyber risk in today’s digital environment is extremely challenging, whether your organization is public, private or governmental. In response to the growing frequency and severity of cyber-attacks, many organizations have decided it’s time to focus more of their efforts on cyber risk, starting with a cyber risk assessment. This approach to proactively dealing with the risk of cyber-attacks increases the organization’s awareness of the potential impacts and costs, and enables them to take actions that reduce the overall risk to the organization, minimize the impact of cyber-attacks, and more predictably ensure the continuity of essential services.

    This webinar will provide a high-level overview of assessing cyber risk and explore the following:

    •Threats and root causes of breaches
    •The changing regulatory landscape
    •Security frameworks and tools
    •Practical ways to assess your risk and organizational exposure
    •Key elements of a successful cyber risk management program

    Whether or not you have embraced a formal cyber risk management program, this session will provide practical advice on the evolving nature of cyber risk management, how to develop and incorporate an assessment process into your organization’s overall risk management efforts, and how cyber risk management can improve your organization’s ability to withstand a cyber-attack.
  • Key Performance Indicators to Accelerate Your IT Modernization
    Key Performance Indicators to Accelerate Your IT Modernization Don Mahler, Director, IT Performance Management, Leidos & Taylor Crump, Product Marketing, Splunk Recorded: Sep 6 2018 47 mins
    Determining the right metrics and key performance indicators (KPIs) between the business and IT is only half of the picture need when getting modern IT to operate effectively. You need all the right data to be looked at too.

    Join us to learn about the right data types in conjunction with the right KPIs that you need to look at, from Leidos, a FORTUNE 500® global science and technology solutions leader, who has successfully transformed their business to be able to make data-driven decision based on their IT data and health information.
  • A new vision for commercial lending and leasing
    A new vision for commercial lending and leasing Anu Sachdeva,SVP and Global Service Line Leader Commercial Lending and Leasing Recorded: Aug 27 2018 3 mins
    Anu Sachdeva, senior vice president and global service line leader commercial lending and leasing discusses how Genpact is helping banks drive seamless customer experience, and close the deals faster.
  • Harnessing instinct in banking
    Harnessing instinct in banking NV "Tiger" Tyagarajan, President and CEO, Genpact Recorded: Aug 27 2018 3 mins
    Working capital is the lifeblood for a small business. With AI and predictive algorithms commercial banks can make faster credit decisions so their customers can grow their businesses. That's an Instinctive Enterprise.
  • Get Ahead of Advanced Attacks and Threats
    Get Ahead of Advanced Attacks and Threats Girish Bhat, Security Product Marketing, Splunk; Tom Smit, Staff Sales Engineer, Splunk Recorded: Aug 24 2018 47 mins
    Dealing with advanced threats is the most significant concern for cybersecurity professionals, according to a recent survey. The Verizon 2018 Data Breach Investigations report indicates that there were 2,216 confirmed data breaches in 2017.

    What went wrong is the failure to explore trends and data. Without understanding all security relevant data, getting ahead of threats is daunting and frankly impossible. But it doesn’t have to be.

    Join this webinar to learn about:
    - The benefits of early and timely detection of advanced threats
    - Understanding what the data is telling you
    - Optimizing investigations and response to address threats
    - Improving investigation and operational efficiency
  • Open Banking in Australia - An Open Forum
    Open Banking in Australia - An Open Forum Seshika Fernando, Head of Financial Solutions, WSO2 and James Bligh - Lead, API Standards Working Group, Consumers, Data61 Recorded: Aug 23 2018 47 mins
    Project deadlines that span a year or two aren’t usually nerve-racking. But, when it means making a significant change to your business strategy, internal systems and technology infrastructure, it can become a head scratcher. This is probably where the banks in Australia stand. Banks are figuring their way around it and there’s a lot to learn. Regardless, no one wants to fall victim and everyone wants to conquer open banking


    This session covers:


    - A Reality Check - Where banks stand in their open banking journeys

    - The Problem Children - What challenges they are facing

    - The Gold Stars - Critical success factors for a killer open banking strategy

    - A Whole New World - The potential of an open data world
  • Accelerate Open Banking with APIs, Strong Authentication and Risk-Based Security
    Accelerate Open Banking with APIs, Strong Authentication and Risk-Based Security From CA Technologies: Sanjay Tailor, Mehdi Medjaoui, Robert Lindberg, David Chui Recorded: Jul 19 2018 61 mins
    Whether driven by PSD2 compliance, market demand for mobile apps, or fintech competition, open banking is becoming a top priority for financial businesses. Through exclusive research and customer successes, we determined that building a modern application architecture with APIs, microservices and strong authentication is a key success factor in this space. In fact, our latest report shows that fully digital banks enjoy an estimated 25% cost-to-income ratio, versus 60% for traditional institutions.

    For this webcast, we assembled a panel that includes Mehdi Medjaoui, author of Banking APIs: State of the Market, along with experts in API and security capabilities, to introduce the elements of modern application architecture that all digital banking business leaders should know about – API management, microservices, strong authentication and risk-based security. You’ll learn about:

    * The current state of open banking, and what your peers are doing

    * How to invest in modern application architecture to improve your open banking projects

    * How to align better with IT to accelerate your time-to-market

    All registrants will also benefit from a complimentary copy of our Banking APIs: State of the Market report.
  • Hot Topics for Internal Audit
    Hot Topics for Internal Audit Tim Lietz and Ed Williams of Experis Finance Recorded: Jul 18 2018 61 mins
    Experis Finance is pleased to announce the first of our Hot Topics Series for Chief Audit Executives and their teams. Our goal is to provide you with a series of webinars that provide practical insights on topics of interest to internal audit professionals. Our first session will cover Agility and preparing for Robotic Process Automation.

    The webinar will provide participants with the following learning objectives:

    •Define Agility in the context of Internal Audit
    •Share pragmatic insights in how to define and execute an Agile transformation
    •Discuss RPA and in practical terms as companies begin to assess, plan and implement
    •Highlight the role of audit in assessing the overall RPA plan
    •Link the opportunities of RPA to the concepts of Agile Auditing

    Presented by:
    Tim Lietz – CIA, CRMA, MBA
    Regional Director, Risk Advisory Services
    Experis Finance

    Ed Williams CIA, CRMA
    Sr. Manager, Risk Advisory Services
    Experis Finance
  • How to Drive Customer Success in the Cloud with Splunk and Amazon Web Services
    How to Drive Customer Success in the Cloud with Splunk and Amazon Web Services Doug Merritt, CEO, Spunk, and Andy Jassy, CEO, AWS Recorded: Jul 11 2018 5 mins
    Watch Splunk CEO, Doug Merritt, and AWS CEO, Andy Jassy discuss how Splunk and AWS work together to drive customer success in the cloud.
  • Why Brexit will hurt productivity in Financial Services the most...
    Why Brexit will hurt productivity in Financial Services the most... Mark Elwood - Marketing Director, TeleWare Recorded: Jul 11 2018 45 mins
    ... and the technologies that will prevent it.

    Join this webinar to hear how technology is creating a mobility enabled workforce to increase productivity in financial services and the lessons other sectors can learn.

    In the words of Nobel Laureate Paul Krugman ‘productivity isn't everything, but in the long run it is almost everything.’

    Creating a modern workforce that has access to the technology that will improve productivity is key to ending the productivity crisis. TeleWare, working with Financial Services clients are helping create a mobile enabled workforce designed to improve productivity. These lessons can be adopted in many vertical sectors, particularly in a post GDPR and Brexit world.

    Find out:
    • Why you should be focusing on increasing productivity in your business
    • How enabling your employees to use the latest technology with no cost to your business can improve employee satisfaction and create growth
    • Why mobility is the secret weapon in the fight against stagnant productivity growth
    • Which technologies you should be thinking about to create a mobility enabled workforce

    Target Audience:
    • Finance, Retail, Professional Services, Manufacturing, Construction, Health
    • UK & Ireland
    • SME – Enterprise
    • IT, Operations role profiles

    Join us for this insightful webinar that explores the technologies firms are adopting to help increase productivity and to beat their competition.
  • How avoiding carbon emissions can benefit investor portfolios
    How avoiding carbon emissions can benefit investor portfolios Pascal Dudle, CEFA, portfolio manager; Marco Lenfers, CFA, client portfolio manager Recorded: Jul 5 2018 16 mins
    As investors, millennials usually are “sustainials”. They keep an eye on the positive environmental impact of their portfolio holdings as well as on financial returns. But they need to separate the wheat from the chaff. For instance, what’s the correct way of measuring carbon emissions? Either you apply the backward-looking CO2 footprint method, or you look ahead, using the less-known concept of “avoided CO2-emissions” instead.

    Why we prefer the “avoided CO2 emissions” concept to the “carbon footprint” method

    In this webinar, Pascal Dudle and Marco Lenfers of the Sustainable & Thematic Boutique explain the difference between these two methods, using the lighting industry as an example. Their main points:

    -Clean-tech companies with the potential to avoid emissions help achieve the United Nations’ Sustainable Development Goals
    -They are likely to gain market share and face fewer regulatory issues than competitors
    -As a consequence, their shares should rise and benefit investor portfolios
  • Being bold with digital in FP&A: the view from GSK
    Being bold with digital in FP&A: the view from GSK Oleg Dubianskij, Head of Global FP&A, GSK Recorded: Jul 2 2018 3 mins
    GSK's head of Global FP&A Oleg Dubianskij talks about "digital's biggest opportunity," and how leadership must "be bold" in taking risks to capitalize on it. Among other topics, Oleg discusses how new highly advanced internal and external data mining techniques are having an impact on organizational insight as never before.
  • How is Danske Bank's digital strategy impacting its finance function?
    How is Danske Bank's digital strategy impacting its finance function? Morten Mosegaard Christensen, executive vice president, head of group finance, Danske Bank Recorded: Jul 2 2018 3 mins
    Digital can be transformative and drive heightened efficiencies for the finance function if leaders facilitate the process and allocate resources to it, Morten Mosegaard Christensen, executive vice president, head of group finance, Danske Bank told Genpact in a video interview.
  • Lease accounting compliance: How can Genpact and LeaseAccelerator help
    Lease accounting compliance: How can Genpact and LeaseAccelerator help Michael Keeler, CEO, LeaseAccelerator Recorded: Jul 2 2018 3 mins
    Very soon global companies will have to comply with the new lease accounting rules but they cannot do it on their own. Genpact and LeaseAccelerator jointly offer a unique and outcome-oriented solution that helps companies achieve compliance efficiently by the deadline.
  • Webinar - ESG matters: materiality and a growing list of questions
    Webinar - ESG matters: materiality and a growing list of questions Presented by IR Magazine & Corporate Secretary and sponsored by Intelligize Recorded: Jun 26 2018 57 mins
    Tuesday, June 26, 2018
    8.00 am PST / 11.00 am EST / 4.00 pm BST / 5.00 pm CET
    Duration: 30 minutes

    The debate around ESG is one of the most compelling in the IR world at the moment: are governance teams at large institutional investors dictating a narrative that is unrepresentative of the broader investment community or are investors genuinely broadening their assessment of what they deem to be material for their investment process?

    What is clear is that ESG is much more of a talking point on earnings calls and in other forums between investors and issuers, according to data from Intelligize. In this webinar we will explore how IR teams and corporate secretaries are working together to ensure that their company is well prepared for investor questions on ESG – whether they come from portfolio managers or governance teams.

    Speakers include:

    •Moderator: Ben Ashwell, digital editor, IR Magazine
    •David Burdziuk, director of IR, Suncor Energy
    •Marc Butler, director of thought leadership, Intelligize
    •Sally Curley, founder and CEO, Curley Global IR (CGIR)


    Short, sharp and packed with expert insight, this webinar will get you up to speed on these critical issues in just 30 minutes. Sign up to BrightTALK to view this essential briefing and be informed of future webinars produced by IR Magazine and Corporate Secretary.

    Holders of the NIRI IRC® credential can earn 1 professional development unit (PDU) per webinar. IRC-credentialed speakers may also earn PDUs. More information is available at www.niri.org/certification.

    IR Magazine and Intelligize will process your personal data for purposes connected with your attendance at the webinar and may send you marketing communications and information that may be of interest to you, as permitted under applicable law. You can unsubscribe at any time via the emails you receive. IR Magazine’s privacy policy: https://www.irmagazine.com/privacy and Intelligize’s privacy policy: https://www.intelligize.com/privacy-policy/
  • China's Bond Market Reforms: How Can Foreign Investors Reap the Benefits?
    China's Bond Market Reforms: How Can Foreign Investors Reap the Benefits? Moderator; Matthew Thomas, Asia Bureau Chief, Euromoney Institutional Investor Recorded: Jun 20 2018 56 mins
    The discussion will cover the following topics:
    How does Bond Connect compare to previous schemes targeted towards foreign investors, including QFII/RQFII and CIBM Direct? What are the advantages it offers over those programmes?

    What are the hurdles still remaining for investors using the Bond Connect scheme? European Ucits funds remain locked out of the market because of delivery-versus-payment issues -- are there other problems investors need to see addressed?

    Is the Hong Kong-China Bond Connect only the first step in a wider series of reforms? How much impact could London-China Bond Connect have on foreign fund flows into China's bond market?

    How important is China's inclusion in global bond indices going to be for driving demand from offshore investors? How much has that impacted demand already?

    What reforms do Chinese regulators need to make to ensure a more widespread inclusion in the global indices? Do you see these happening anytime soon?

    What opportunities do wholly-owned foreign enterprises (WFOEs) offer to foreign investors? Are these increasingly going to become the best way to bridge the gap between the onshore and offshore bond markets?

    Finally, when will foreign investors start to buy a broader range of credits in China's onshore bond market? Will China soon become a credit play rather than just a rates play?

    Euromoney moderator:
    Matthew Thomas, Asia Bureau Chief, Euromoney Institutional Investor

    Speakers:
    David Yim, Head of Debt Capital Markets, GCNA, Standard Chartered
    Nick Gendron, Global Product Manager, Bloomberg Barclays
    Freddy Wong, Portfolio Manager, Fidelity
    Eric Liu, Director, China Fixed Income Manager, BlackRock
    Adam McCabe, Head of Asian Fixed Income, Aberdeen Standard Investments
  • Financial Implications of Climate Change Legislation and Litigation
    Financial Implications of Climate Change Legislation and Litigation James Cameron Recorded: Jun 19 2018 46 mins
    In this webinar, we discuss the financial implications of climate change legislation and litigation with Richard Saines, Richard Lord and James Cameron.

    Agenda:
    - Current trends in climate litigation

    - Climate change and fiduciary duty, are they linked? 

    - Legal issues and their likely impact on US corporations and investors worldwide

    - Risk mitigation in the era of climate change for investors and company directors

    Speakers:
    Richard Saines, Partner at Baker McKenzie
    
Richard heads the North America Climate Change and Environmental Markets Practice at Baker McKenzie. He is recognised by Chambers USA and Chambers Global as a leading climate change lawyer.

    Richard Lord, Q.C. at Brick Court Chambers, London

    Richard has appeared in and advised on numerous cases in tribunals at The Supreme Court and House of Lords. He co-edited the book Climate Change Liability: Transnational Law and Practice.

    James Cameron, Chairman of Overseas Development Institute, and Chairman of Engaged Tracking
    
James has worked on climate change matters including the United Nations Framework Convention on Climate Change and Kyoto Protocol. He recently advised the Fijian presidency at COP23 in Bonn.
  • Why IAM Built on Open-Standards is the Key to Open Banking
    Why IAM Built on Open-Standards is the Key to Open Banking Rob Otto, EMEA Field CTO, Ping Identity; Barry O'Donohoe, Senior Partner, RaiDiAM Recorded: Jun 13 2018 60 mins
    Security, Compliance and User Experience - Why Identity Access Management Built on Open-Standards is the Key to Open Banking

    Learn how identity & access management (IAM) solutions, built on open standards, can help meet the technical requirements of PSD2 and Open Banking, including secure XS2A (access to accounts), Strong Customer Authentication (SCA), Dynamic Linking, and Consent Management, all while providing a seamless user experience and distinct competitive advantage.
  • LIVE DEMO - Securing your Open Banking API implementation
    LIVE DEMO - Securing your Open Banking API implementation Isabelle Mauny, CTO & Co-Founder, 42Crunch Recorded: Jun 7 2018 62 mins
    .During this practical webinar, you will learn:
        
    1. Why TLS and OAuth2 are not enough to secure your APIs
    API Security has a much wider spectrum and even if you are using OAuth today, you may not use it in a way that is adapted to the risk taken when exposing Open banking APIs. What about API attacks protection ? PKCE ? Message confidentiality and integrity ? 

    2. Why API security must be declared and not coded
    Developers should not have to master security standards such as OAuth and OpenID Connect and try to implement them properly into their APIs. Instead, they should rely on proven, reliable policies approved by the bank’s security team and simply apply those policies on top of their APIs.

    3. How declarative security helps with consistency and automation
    42Crunch's innovative tagging mechanisms can be used by developers to express security constraints on top of their Open API definitions (aka Swagger). Those tags are translated automatically, either via the UI or in the CI/CD pipeline into policies which are applied on APIs requests/responses, making it possible to apply security as early as possible in the API lifecycle and find security vulnerabilities early.

    4. How to enforce security in a scalable way using micro-firewalls
    We will show how to deploy the 42Crunch API Firewall at run-time whether on premises, in the Cloud or in a hybrid environment and how to monitor the system through real-time security dashboards.
  • The future of record to report
    The future of record to report Vivek Saxena, SVP Record to Report, Genpact Recorded: Jun 6 2018 3 mins
    Vivek Saxena, SVP Record to Report, discusses the challenges facing finance teams with record to report (R2R) and how they can transform operations with digital technologies. Find out why on-demand close is the future for R2R.
  • The claims process of the future
    The claims process of the future Jeffrey Saye, Vice President, Insurance, Genpact Recorded: Jun 6 2018 3 mins
    Digital technologies are fundamentally changing the way insurance claims are processed, with huge potential customer service and efficiency gains. But what needs to change for touchless claims to become a reality?
  • Protecting a bond portfolio from duration and volatility
    Protecting a bond portfolio from duration and volatility Chris Bowie, Partner and Portfolio manager at TwentyFour Asset Management Sep 25 2018 8:30 am UTC 45 mins
    Fixed income investors globally face a huge challenge defending returns against rising rates and resurgent volatility. Central banks are on the path to policy normalisation and in all likelihood the low yields of this cycle are now behind us, while bond market volatility has returned with a vengeance in 2018 as markets struggle to navigate an increasingly unpredictable geopolitical climate.

    In this webinar, TwentyFour Asset Management partner and portfolio manager Chris Bowie shows that even within the fixed rate investment grade bond market, there is a mix of assets that can offer protection against these challenging conditions without giving up the potential for absolute returns.
  • Predicting Failures Before They Happen With Machine Learning
    Predicting Failures Before They Happen With Machine Learning Nate Smalley, Principal Sales Engineer and Andrew Stein, Staff Business Analytics & IoT Practitioner Sep 25 2018 9:00 am UTC 45 mins
    Imagine a world without outages. Glorious, isn’t it? We’d like to help you get there. So how do you stop IT events before they escalate into outages? With a little help from machine learning.

    The predictive capabilities from the Splunk Machine Learning Toolkit (MLTK) combined with the Event Analytics capabilities in Splunk IT Service Intelligence (ITSI) give operations teams like yours the opportunity to proactively act on an event before it becomes an outage. Whether your current IT state is reactive or you’re already in a somewhat proactive state, these predictive capabilities will be something you’ll want to take note of!

    Join our webinar to learn how to:

    ● Predict a service health score
    ● Proactively take action based on those predictions
    ● Employ novel tactics for better incident management using advanced search commands
  • Could millennials be the key to ending the productivity crisis?
    Could millennials be the key to ending the productivity crisis? Mark Elwood, Marketing Director, TeleWare Sep 25 2018 10:00 am UTC 60 mins
    By 2025, it is estimated that 75% of the workforce will be millennials. With rapidly changing expectations on how, when and where employees want to work, technology is going to play an increasingly important role in attracting and retaining talent.

    Join our discussion to find out how the millennial demand for mobility in the workplace could help solve the productivity crisis. Our panel of experts will share their views on:

    • Understanding the needs of the millennial worker
    • The key steps to providing the right technology within your digital transformation programme
    • Why mobility and flexible working is the key to hiring and retaining a millennial workforce
    • Demonstrating the proven link between mobility and productivity

    This webinar will be hosted by Mark Elwood, Marketing Director, TeleWare. Panellists will include Andrew Fawcett, product manager, TeleWare and guest experts, Dr Lucy Green from Larato and Vicky Ryder from Microsoft
  • IR Magazine Webinar - Keep control of the company narrative in social media age
    IR Magazine Webinar - Keep control of the company narrative in social media age IR Magazine and sponsored by Bloomberg Sep 25 2018 3:00 pm UTC 60 mins
    This webinar will explore how it is vitally important to keep a consistent and unified narrative across and throughout the organization when a crisis hits on social media.

    Explore the examples of crisis situations:
    The recent abusive Elon Musk twitter postings and the Papa John’s racist storm:
    What went wrong for these to happen?
    How could these have been dealt with more effectively from an IRO perspective?
    Is there a limit to how the IRO can control the company narrative once these comments have been made?

    Team working and strategy:
    Why IROs should monitor social media posts about their companies.
    How can this be done effectively?
    How can the IRO put social media at the heart of the overall IRO strategy?

    A practical guide to different approaches to social media posting:
    The instant reply: ensuring a comment is addressed immediately, in real time.
    The promotion of the company via positive PR and good news
    The CEO commenting on the business: a good use of senior management being involved and visible
    The IRO addressing a specific audience: keeping on message and ensuring a select audience knows the established company message
    Explore in turn, the benefits of each approach

    The IRO dilemma: social media scope and limits
    What is suitable for the IRO to convey on social media? Even in a crisis.

    IR Magazine has partnered with Bloomberg to deliver you this webinar. IR Magazine and Bloomberg will process your personal data for purposes connected with your attendance at the webinar and may send you marketing communications and information that may be of interest to you, as permitted under applicable law. You may choose to unsubscribe at any time by email with ‘unsubscribe’ in the subject line or by clicking on the “unsubscribe” link in any email from us or Bloomberg. Your data will be processed in accordance with IR Magazine’s privacy policy: https://www.irmagazine.com/privacy and Bloomberg’s privacy policy: www.bloomberg.com/notices/privacy/.
  • How fintech is using voice and chat to revolutionize customer experience
    How fintech is using voice and chat to revolutionize customer experience Frank Coates, Executive Managing Director, Envestnet | Yodlee Analytics Sep 27 2018 5:00 pm UTC 60 mins
    Digital assistants like Amazon Echo and Google Home are changing consumers’ expectations on how they interact with all kinds of companies. So it’s no surprise that financial institutions and other financial service providers are racing to keep up and optimize their customers’ current user experience with flexible and contextualized voice and chat capabilities.

    But while investment in these types of conversational technologies continues to grow, there is still confusion about how much these technologies can really drive digital engagement and streamline customer communications.

    Don’t miss this chance to understand how voice and chat conversational technologies are creating a more engaging and meaningful experience for your customers.

    Webinar attendees will learn:
    * How are conversational technologies changing the financial services landscape?
    * Things to consider when looking to deploy a voice-enabled solution.
    * How can Voice and Chat support a broad range of financial wellness solutions?
    * Capitalizing on conversational interfaces to capture and improve customer loyalty.

    And much more…

    Speakers:
    * Frank Coates, Executive Managing Director, Envestnet | Yodlee Analytics
    * Ken Dodelin, VP Conversational AI Products, Capital One
    * Sandi Boga, Director, Product Innovation, ATB Financial
    * Evan Schuman, Moderator, VentureBeat

    Sponsored by Yodlee
  • Transformation happens here: Realize significant ROI through RPA 2.0
    Transformation happens here: Realize significant ROI through RPA 2.0 Craig Le Clair,VP,Principal Analyst, Forrester, Puneet Uppal,VP,Global Initiatives,Mondelez & Sanjay Srivastava,CDO,Genpact Sep 27 2018 7:00 pm UTC 60 mins
    As a part of the Journeys to Transformation, webinar series, we would be talking about various topics across the digital spectrum. In the first of the series, we will be focussing on Robotic Process Automation (RPA), interest in which is at an all-time high, with a myriad of providers and offerings. Industry watchers are declaring RPA a must-evaluate technology, and some are heralding the start of the next industrial age. Amidst all the hype, our clients are learning from their challenges in RPA 1.0, and starting to realize significant ROI through RPA 2.0.

    Sanjay Srivastava, Chief Digital Officer of Genpact discusses the evolution of RPA with Forrester guest speaker Craig Le Clair. Puneet Uppal, VP Global Initiatives at Mondelez will also be joining the panel to share Mondelez’s experience with RPA.

    This session is one that you and your colleagues cannot miss. It is guaranteed to be truly transformational!
  • Location data: The secret to really knowing your customer
    Location data: The secret to really knowing your customer David Bairstow, SVP Product Management, Skyhook Oct 3 2018 5:00 pm UTC 60 mins
    Where are your target customers going, and how are they spending their time and, more importantly, their dollars? Location data and intelligence – not just on how consumers are interacting with your brand but also with your competitors – is key to crafting a killer consumer experience and reaching them when and where their hearts and minds (and wallets) are ready to be captured.

    From foot traffic patterns and location visits to frequency analysis, custom venue visit analysis offers powerful, actionable insights to companies looking for a competitive edge in a crowded field. Learn how to capture new customer interest, keep older customers coming back, and boost your market share when you join this VB Live event!

    Register for free now!

    During this webinar you’ll learn how to:
    * Boost engagement with location-based consumer insights and competitive intelligence
    * Gain insight into the behavioral patterns of customers and prospects
    * Apply the best use of location data for your business

    Speakers:
    * David Bairstow, SVP Product Management, Skyhook
    * Sheryl Jacobson, Principal Consulting Strategy and Analytics, Deloitte Consulting LLP
    * Stewart Rogers, Analyst at Large, VentureBeat (Moderator)

    Sponsored by Skyhook
  • Digital Refunds: 5 Ways to Achieve an Effective Refunds Program
    Digital Refunds: 5 Ways to Achieve an Effective Refunds Program Kevin Brown, VP Strategic Partnerships & Marketing and Sean Healey, Issuing Product Manager Oct 4 2018 4:00 pm UTC 60 mins
    Refunds happen. But did you know they're one of the most important touchpoints of your business? With customers returning $642.6 billion in goods each year, refunds represent a huge opportunity to build customer affinity as well as retain and win back customers.

    In this webinar you’ll learn how digital refunds can:
    •Build brand continuity and affinity
    •Drive down costs
    •Manage payouts
    •Minimize risk
    •Create convenience for customers and staff

    Plus, you’ll learn about the costs savings, operational efficiencies, and security benefits of going digital.

    By the end of the webinar you’ll walk away ready to build a digital refunds strategy with these and more insights and practical tools:
    •How and why to convert check programs
    •The intersection of efficiency and top-notch customer service
    •The benefits of offloading escheatment costs and liability
    •Leveraging refunds for win-back

    Wirecard’s Kevin Brown and Sean Healey will be on hand to share industry insights, walk you through digital refunds, and answer questions.

    Ready to make the most of your refunds? Join us.
  • Find Fraud’s Fingerprints in Machine Data
    Find Fraud’s Fingerprints in Machine Data Gleb Esman, Senior Product Manager, Fraud Analytics and Research Matthew Joseff, Senior Security Specialist Oct 10 2018 1:00 pm UTC 60 mins
    With the digitalization of our lives, organizations are creating new online services at a faster pace than ever before. Every organization is constantly developing and adding new services, leaving themselves vulnerable to fraudulent activities. The pressure is placed on fraud teams to stay informed and ahead of attackers, who are always creative to exploit new vulnerabilities.

    Join this webinar to learn:

    ● How to recognize examples of fraudulent activities in your environment
    ● How to more quickly find anomalies of transactions or behaviors of accounts that are fraudulent, acting fraudulently or being taken over
    ● Recommendations and best practices on how to get started detecting fraudulent patterns and activities
    ● How using machine data and Splunk’s analytics-driven security platform can help you onboard new data at the speed of the business to ensure that your fraud teams can detect and investigate quickly
  • Merrill Insight™ Video | Hot or Hype? Trends in Technology M&A
    Merrill Insight™ Video | Hot or Hype? Trends in Technology M&A Jim Ackerman-VP, Corporate Development, Flex Ltd; Shruti Gandhi-Co-Founder, Array Ventures; Ivan Schlager - Partner, Skadden Oct 11 2018 4:00 pm UTC 60 mins
    Artificial Intelligence (AI), big data, machine learning, cyber security – no industry takes up more space in our collective psyches than technology. It is part of the air we breathe and the cornerstone for business transformation and growth. It is also a never-ending exercise in new learnings and unintended consequences.

    How do some of today’s top dealmakers decode the maelstrom of promise, transformation and false starts that is technology M&A?

    In this presentation, we’ll explore:

    - What are some of the most promising areas within technology M&A and why?
    - What are some under-the-radar areas?
    - What’s the best approach to deal sourcing in a seller’s market?
    - How do dealmakers approach the art of technology valuation?
    - What are the potential implications of the new CFIUS reform bill on cross-border transactions and foreign investment?