Cloud Computing

Community information
Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.
  • Join Tom Kellermann, Chief Cyber Security Officer for Trend Micro, in an informative webinar specifically tailored for corporate executives and directors who are ready to take the reins of a real and effective plan to secure their organization, their data, and their careers against targeted attacks.

    During this live webinar, you’ll learn:
    • How to identify, classify, and protect your valuable data assets
    • How to assess your organization’s vulnerability to attack
    • How to measure and mitigate cyber risks cost-effectively
  • Cutting down on the time taken to complete complex document review cycles allows the modern lawyer to operate at the pace required by their industry.

    Join our webinar to learn top tips for shortening these review cycles without losing document integrity and risking corruption. We’ll also cover what technologies are available to provide a quick and accurate way to improve document review efficiency.
  • Agility, Mobility, Innovation, Time-to-Market. Are these words that describe your ideal business application environment? Now, you can leverage the Salesforce1 Platform to rationalize your business applications. Join this webinar to:

    -Learn how to improve application efficiencies while reducing operating costs.
    -Hear a successful case study where a global Energy Company leveraged the Salesforce1 platform to reduce the number of applications used by one of its business units by 70% in just 4 months.
    -Explore how this cross industry solution can help you rationalize your IT business application landscape.

    Speakers:

    Matthew Sheppard, Sr. Manager, Accenture
    Matt Pitner, AVP, Oil & Gas, Salesforce

    Who Should Attend:

    -IT leaders interested in IT landscape rationalization and IT cost reduction
    -Business leaders looking for improved efficiencies, agility, and mobility for their business applications
  • A lot has changed in the way we communicate for business. A decade ago, most organizations had employees who came to the office every day, used desktop computers and desk phones, and stopped communicating for work when they went home.

    Today, people communicate for work anywhere, anytime, and on any device. Per Forrester, sixty-six percent of employees use two or more mobile devices for work. And according to Frost & Sullivan, nearly 25 percent of employees work from home or the road. What’s more, the desk phone is not the only business device. Based on a RingCentral survey, 35 percent of employees are using their mobile phones for work even when they are in the office. And nearly 80 percent of employees text for business, with 32 percent reporting that they’ve even closed a business deal via text.

    Even with these undeniable business behavior changes, the vast majority of companies haven’t optimized their communications infrastructure for mobile workforces or BYOD.

    Join this webinar to get ahead of the pack and learn the benefits of a cloud communications solution that supports the new world of work.

    •Understand the trends driving mobility and behavior changes in the work place, with Melanie Turek, VP of Research for Enterprise Communication & Collaboration, Frost & Sullivan.
    •Get the real story from a business that has addressed their mobility needs first hand from Adam Fishman, director of growth and operations for Lyft, a community ride-sharing service.
    •Hear how a cloud communications solution is addressing several challenges businesses face in the new work world from Nisha Ahluwalia, VP of product marketing at RingCentral.
  • We all want our families and homes to be safe with the convenience of remote monitoring, but do these smart home security devices really make our families safer or put them at more risk by inviting easier access to our homes electronically via insecure Internet of Things? In a follow-up to HP’s 2014 report on the Internet of (Insecure) Things we explore the security of popular off-the-shelf connected Home Security Systems and discuss various testing techniques we used in our study along with recommendations for manufacturers, developers and consumers.
  • Mobile is changing the way we work in the enterprise. Today’s workforce is demanding the ability to access and share business files from any device. In this webinar learn why Fortune 5000 companies select Syncplicity to achieve the promise of mobile productivity and solve the “Dropbox” problem.
  • Looking for a simple way to achieve cost-effective z Systems for storage? Join CA Technologies and Microsoft for an interactive discussion, moderated by Joe Clabby, President, Clabby Analytics, on the evolving role of cloud innovation and z Systems in today’s new application economy to help IT derive real business value through operational and cost efficiencies.

    Your tape and disk systems are like trusty friends – and you have relied on these dependable storage media to backup, restore, archive and recover z Systems data. And with your organizations’ digital information growing from gigabytes to petabytes seemingly overnight, what options are available to datacenters when technology leapfrogs in a seemingly regular cadence? Buy more hardware?

    Don’t be forever caught in “catch up” mode when it comes to your storage infrastructure. Attend this webcast and discover how CA Cloud Storage for System z, featuring Microsoft Azure, simplifies the process of storing mainframe data in the cloud and help lower data center storage costs to pennies per GB. Hear compelling ROI cases how re-envisioning your existing storage methodologies can help you store more and spend less – yes, it’s possible!
  • From unobtrusive advanced malware detection technologies to automated threat response and actionable mobile-friendly dashboard – manage security from any device, any time, ESET will present new solutions for securing your endpoints and new ways to manage them.
  • The game has changed. Due to cost savings, and the privacy and mobility needs of employees, in just a few short years companies have loosened the mobile device leash. Enterprises are now shifting from traditional “company owned” devices, to allowing “Bring Your Own Device” in the workplace. According to Gartner, by 2017 fifty percent of companies will actually force employee to bring their own device to work.

    But if you’re tasked with securing devices, how do you accommodate BYOD? Where do you start and what kinds of security solutions should you be looking for?

    In this webinar, Chris Hines, Product Manager at Bitglass will teach you how to balance the needs of IT admins and employees when it comes to securing your mobile world.
  • Looking for a simple way to achieve cost-effective z Systems for storage? Join CA Technologies and Microsoft for an interactive discussion, moderated by Joe Clabby, President, Clabby Analytics, on the evolving role of cloud innovation and z Systems in today’s new application economy to help IT derive real business value through operational and cost efficiencies.

    Your tape and disk systems are like trusty friends – and you have relied on these dependable storage media to backup, restore, archive and recover z Systems data. And with your organizations’ digital information growing from gigabytes to petabytes seemingly overnight, what options are available to datacenters when technology leapfrogs in a seemingly regular cadence? Buy more hardware?

    Don’t be forever caught in “catch up” mode when it comes to your storage infrastructure. Attend this webcast and discover how CA Cloud Storage for System z, featuring Microsoft Azure, simplifies the process of storing mainframe data in the cloud and help lower data center storage costs to pennies per GB. Hear compelling ROI cases how re-envisioning your existing storage methodologies can help you store more and spend less – yes, it’s possible!
  • Lee Smith (Dee Smith & Associates) and David Cuthbertson (SMS) will cover their approach and methods of assessing existing data centre facilities and management processes. Rapid changes in both IT and data centre technologies often mean that facilities and management techniques fail to evolve fast enough, with the data centre potentially being the weak link in the delivery chain of all IT services. Achieving a baseline through an assessment is critical for any improvement or transformation activity - but is not so easy to do in practice.
  • Many companies struggle with how to sell effectively with different brands, platforms, and divisions. One company, Cenveo, has tackled this challenge head-on with Sales Cloud and Data.com, working through culturally diverse business units, data silos owned by territorial sales reps, and challenges cross selling.

    There are many approaches to achieve more effective selling which we will explore with Jason Jordan of Vantage Point Performance, author of the best-selling book, Cracking the Sales Management Code.

    Jason will share best practices that drive business results and Kathy Coates, VP of Platform Sales Technology at Cenveo, will share how Cenveo:

    -Saw immediate results from bringing together sales for 3 separate brands
    -Reinvented how they sell--and changed their company culture
    -Achieved more visibility into their entire pipeline than ever before
    -Discovered new opportunities through account hierarchies
    -Gained "eye-opening" insights on their customers
  • Most IT providers have offers related to big data, cloud, mobility and security, and companies are looking at IT as the way to reduce costs and be competitive during an economic crisis. Investments in IT trends such as cloud computing and big data will rise thanks to a new player in the game: the business departments. This analyst briefing will show why companies are investing in IT, and what will change in 2015.

    Why you should attend:

    - Discover how many companies will adopt big data, cloud, mobility and security in 2015
    - Understand the current scenario of these trends in Latin America
    - Learn what will be different in 2015 regarding each trend
  • Providing a seamless user experience from browsing to purchase requires consistent uptime and performance, and seasonal traffic spikes require elastic scalability. In this webinar, we'll explore these and other big data challenges faced by e-commerce businesses and how the cloud can provide a winning solution. We’ll review mobile shops login data analysis, dynamic content, affiliate programs, infrastructure reference architecture, mobile plate- form integration with social media, and network integration and built-in instant messaging uses cases.
  • Real business demands for greater agility, performance and automation are increasingly being held back by traditional storage platforms. As companies move from traditional storage infrastructures to the next generation data centre, they have more options for consuming storage infrastructure than ever before - as a Service, Converged Infrastructure, as an Appliance, or Software running on commodity hardware. Which combination should you choose?

    Andy will review the storage infrastructure choices available today. He will then discuss the elements you should consider for your next generation, cloud storage platform, however you choose to consume storage - Quality of Service for guaranteed application performance, In-line data reduction, Scale-out storage architectures, Self-healing high availability and Complete system automation. Finally, he will share how these capabilities have been proven in the worlds most demanding data centres, including solutions for Virtualised Applications (VMware, Microsoft) and Cloud Orchestration (OpenStack, CloudStack, VMware).
  • For any developer, choosing the right compute infrastructure and back-end database is a critically important decision. In this webinar, we'll explore specific challenges that mobile app and game developers face and how the cloud can provide a winning solution. We’ll also explore cloud solutions for big data challenges for MMOG, built-in analytics, online and offline MOG online modes, infrastructure reference architecture, and social network and cross-platform game use cases.
  • Join us for a 30-minute live session every Friday, where we’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer.

    This week tune in and learn about how RingCentral integrates with Google Gmail, Calendar, Docs and more.
  • „16Gb Fibre Channel HBAs - Gleich ist nicht gleich - entscheidende Vorteile mit der Emulex-Technologie“
    Entscheidende Design- und Funktionalitätsvorteile der Emulex 16Gb Fibre Channel HBAs, wie „Dynamic Port Utilization“, Brocade ClearLink-Diagnosemöglichkeiten, Daten-Priorisierung mit Quality of Service-Funktionalität, passives Cooling uvm., geben Ihren Kunden massive Vorteile beim Einsatz von Emulex Gen 5 (16Gb) Fibre Channel HBAs gegenüber anderen auf dem Markt verfügbaren Lösungen.
    Bei Gen 5 (16Gb) FC HBAs gilt wirklich – Gleich ist nicht gleich!
    Überzeugen Sie sich selbst davon, damit Sie Ihren Kunden die beste Gen 5 (16Gb) FC-Lösung anbieten können!
  • En este webcast usted aprenderá sobre cómo transformar la función de su departamento central de TI, y ser proveedor de servicios estratégicos para la empresa.
  • The BYOD trend is a symptom of consumerization in the mobile/cloud era that presents an opportunity for IT to be more relevant to the business. Recent studies show more interest than ever in BYO “anything” programs, however this transformation is hindered by concerns over security and complexity. From MacBooks and laptops to smartphones and tablets, a BYO “Anything” strategy must start with the user, not the device. By attending this webinar and discussion, you will learn:
    - How to take a people-centric approach to BYOD programs
    - Simple tips for navigating through the policy nightmares associated with BYOD
    - Key infrastructure requirement for a successful BYOD program
    - How a successful BYOD program can lead to even greater value for business mobility
  • Pass-the-hash and similar credential theft and reuse attacks are among the greatest security threats facing organizations today. With an impact that extends well beyond Microsoft Windows and Active Directory environments — and with no definitive means of remediation — it should come as no surprise that these types of attacks have been an underlying component of just about every targeted attack disclosed in the past several years, including those perpetrated against Saudi Aramco, Target, and The Wall Street Journal — just to name few.

    Join us Thursday, February 26th at 1 pm to learn:

    - How this highly popular and devastatingly effective class of attacks works
    - The basics of the pass-the-hash kill chain
    - An approach, based on design and administrative best practices, for mitigating attacks
    - The role privileged identity management solutions, like Xsuite, can play in implementing these practices

    Presenters:

    - Mark Bouchard, Co-Founder and VP of Research, CyberEdge Group, LLC
    - Dale Gardner, Senior Director, Product Marketing, Xceedium, Inc.
  • Mobile is no longer a supplementary channel for the enterprise; It is quickly becoming the primary channel to deliver business critical information and experiences to partners, customers and employees. Join Sarvesh Jagannivas, VP of Product Marketing at MuleSoft, and Uri Sarid, CTO at MuleSoft, as they discuss the mobile enterprise opportunity, and the biggest challenges preventing successful mobile delivery.

    Join this webinar to learn:
    - Why mobile applications are the new imperative for the enterprise
    - The top challenges preventing rapid, scalable and secure mobile application development
    - Three case studies of industry leaders who are building mobile enterprises
  • As a business, concerns over RTO, RPO, costs, security, and data privacy have historically made the decision for cloud backup a complicated one. However, cloud technologies continue to evolve, and can now provide substantial cost benefits while overcoming the most stringent security, data privacy, storage and performance hurdles. This makes it a perfect fit for many backup needs — especially remote office server backup.

    In this session we’ll cover:

    * The state of the cloud and the latest advancements for D2C server backup
    * How security and data storage advancements are addressing key enterprise data privacy concerns
    * How to leverage the cloud for remote office server backup and archiving, while significantly lowering storage and administration expenses
  • In the age of the customer, companies don’t decide how customer-centric their organizations need to be, customers decide on that. Providing great customer engagement and experience is a win-win for customers and companies and will drive customer loyalty and satisfaction. In order to become leaders in this connected and digital world companies need to leverage the right technologies and solutions, connect and engage with their customers, partners and employees in new ways. This will help them to become customer-centric organizations.

    Join us to learn about the next generation customer service and engagement trends and how you can leverage Salesforce to drive business value, achieve great success and become customer-centric organizations. Salesforce customer Pearson will also share their next generation customer service & engagement success story and on how they leveraged Community Cloud to meet their goals and objectives.
  • Join us for a 30-minute live session every Friday, where we’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer.

    This week tune in and learn about how RingCentral integrates with Google Gmail, Calendar, Docs and more.
  • Do Your Workers Meet in the Cloud?

    Enterprises are only realizing 43% of technology's business potential according to Gartner. At the same time, most CEOs see IT’s role evolving over the next several years to become more involved in business strategy. Do you have a plan to drive innovation with new technologies such as cloud voice and video conferencing?

    Sign up for this live eSeminar to hear Clint Edwards, Polycom VP Global Cloud & Service, describe why 2014 is the Year of the Cloud. As a leader in cloud-based collaboration, Polycom understands the dramatic ways that mature cloud communications are disrupting old models by enabling mobile and distributed workforces. Vi Chau, Director, Product Management at RingCentral will also give a glimpse of how cloud technologies uniquely integrate mobile workers into the core business. Finally, RingCentral customer Paul Clowser, Director of IT, Coldwell Banker Mid-America Group will describe the tangible benefits his company has gained from cloud collaboration.

    Join this eSeminar and discover how:

    •VoIP cloud has evolved and the mobile and collaboration capabilities you can leverage today

    •Better phone system integration can eliminate lost deals through delays in communication

    •To achieve economic benefits from integrating mobile and remote workers through voice and video conferencing
  • Rackspace Private Cloud powered by OpenStack includes an industry leading 99.99% uptime guarantee, supports in-place upgrades and provides the ability to independently scale each service using Linux containers. Join us for an interactive session where we will discuss the latest release of Rackspace Private Cloud. From the architecture to our new solution templates, we’ll cover the most recent updates and the value they offer you.
  • Digital storage plays a significant role in the professional media and entertainment industry. Digital storage for the M&E industry has demand characteristics often very different from typical IT storage because of the performance requirements of real-time video in capture, editing and post-production, as well as distribution. On the other hand, the ever growing archive of long-tail digital content and increasing digitized historical analog content is swelling the demand for cold as well as warm archives using tape, optical discs and hard drive arrays.

    In March through May of 2014 Coughlin Associates, Inc. conducted a survey of professional media and entertainment professionals on various digital storage topics. The survey was broken down into several segments: content capture, editing and post-production, content delivery as well as archiving and digital preservation. This talk will include data from this survey as well as projections from the 2014 Digital Storage in Media and Entertainment Report covering major uses of digital storage technology in professional media and entertainment.
  • ShoreTel Sky is the only all-in-one cloud solution, from the phones and PBX capabilities to implementation and support — giving you a brilliantly simple solution. See a live demonstration of ShoreTel phones, the intuitive user portal and integrated application experience
  • The City of Philadelphia has expanded beyond the typical call center to deliver a fully connected and engaged city. They are modernizing the very fabric of government, raising the bar for how technology is used to drive innovation and improve quality of life for their citizens.

    During this webinar, Rosetta Carrington Lue—Chief Customer Service Officer for the City of Philadelphia—will share the administration’s formula for how they not only better connect citizens to city resources, but also facilitate connections to one another, unlocking the collective intelligence, insight, and learning across the community. See how they prioritized, planned, and implemented a Connected City solution.
  • Marketing and sales each have their unique role in the B2B buyer's journey. Both teams share in the responsibility of closing deals. When it comes down to driving revenue, these two groups need to be in lockstep — armed with killer campaigns, insight into prospect activities, and the ability to read the buyer’s mind so they can deliver relevant resources throughout the sales cycle. Enter the Pardot and Salesforce powerhouse.

    Join us as we take a look at how Pardot unites sales and marketing. Walk through a short demo with Phil Simpson, Sales Manager at Pardot, and learn how both teams can benefit from the power of Pardot and Salesforce to create more opportunities, close more deals, and, ultimately, boost their company's bottom line.
  • Big data and virtualization have seldom had their paths intersect to this point as, like most breakthrough innovations, big data has been delivered in very tightly integrated packages during the initial phase of adoption. However, with an increasing number of enterprises embracing a “virtualized first” approach to their IT infrastructure, broad-based acceptance of big data will require a more modular and VM-centric mode of consumption going forward. This session will focus on how these complementary technologies can come together to better yield big knowledge from big data analytics.
  • Embedded Communications is exploding! Gartner estimates more than 26 billion embedded devices will be on the market in the next five years. This session will explore the drivers behind the rapid growth in embedded communications and the opportunities that exists for application providers to take advantage of Real Time Communications. The session will include use cases of how forward-thinking companies and app providers are leveraging embedded communications into their platforms to improve customer engagement and offer new product capabilities. We’ll answer the following questions:

    - How do I embed Real Time Communications?

    - How Cloud delivery models pave the way to easy integration to leveraging APIs, SDKs, and Quick Starts?

    - What type of Communications and Collaboration capabilities can I embed into my Applications?
  • What advantages does cloud provide to a growing business?

    Regardless of the organization’s size, industry or geographic location, decision makers and IT staff always look to ensure reliability, flexibility and adaptability of their network infrastructure.

    As businesses expand to multiple locations, instant and reliable communication between remote workers becomes a necessity. Find out what advantages a cloud-based communication system provides over an on-premise legacy solution.
  • The latest release of the premier standard for delivering management information via system firmware, System Management BIOS (SMBIOS) Reference Specification, Version 3, extends support for 64-bit architecture systems. We will review each of the changes with the focus on the new 64-bit support for accessing SMBIOS data. Since its release in 1995, the widely implemented SMBIOS standard has simplified the management of more than two billion client and server systems.
  • As much as Silicon Valley startup execs love to portray Microsoft as a dinosaur, the fact is that Office 365 adoption is accelerating in the enterprise. Office 365 offers a promising compromise for enterprises deciding, “to cloud or not to cloud": Bring cloud-based productivity tools under the company’s security umbrella so that people can work the way they want to, without sending sensitive company data astray. The idea that you can simply shift responsibility for your company’s data security to Microsoft, however, couldn’t be further from the truth. You can achieve Office 365 data security... but only through a partnership that involves, at its core, a comprehensive in-house security plan, together with Office 365’s built-in security functionality.

    In this webinar, Rich Campagna, VP Products at Bitglass, and Chris Hines, Product Marketing Manager, will help you understand where Microsoft’s security responsibility ends, and where yours begins, highlighting key gaps to keep in mind as you make the move to Office 365, and how to solve them.
  • Technology gurus have inundated IT organizations with new acronyms, abbreviations, buzzwords, and catch phrases in an attempt to capture mindshare and stay current with industry evolution. Most recently, it's all about cloud, convergence, and software-defined storage (SDS). But what does it all really mean, and why should enterprise organizations care?

    Storage architectures have continued to evolve, thanks in part to the maturity seen in cloud and other technologies in the SDS space. SDS solutions, for example, allow IT entities to create a solution with somewhat commodity hardware to address nearly uncontrollable data growth. The challenges for enterprise organizations, across most verticals, is scaling storage to accommodate this rapid growth and address retention needs, while at the same time addressing performance bottlenecks, power utilization, data center space constraints, and, most critically, data availability and accessibility. Of course, cost is a big factor as well with today’s dwindling IT budgets.

    How can enterprises know what is right for their environments? What differentiates a converged infrastructure from a hyper-converged infrastructure?

    Join Seagate Chief Technology Evangelist David A. Chapa and Director, Global Alliance Partners Michael K. Connolly for a live webinar that will help you cut through the hype and learn more about:

    - Seagate's perspective on the market indicators
    - Top peer challenges, according to leading industry research
    - The difference between converged and hyper-converged infrastructures
    - Best and worst use case for SDS
  • Join Cloudian, Hortonworks and 451 Research for a panel-style Q&A discussion about the latest trends and technology innovations in Big Data and Analytics.
    Matt Aslett, 451 Research’s Data Platforms and Analytics Research Director, John Kreisa, Hortonworks' Vice President of Strategic Marketing and Paul Turner, Cloudian’s Chief Marketing Officer, will answer your toughest questions about data storage, data analytics, log data, sensor data and the Internet of Things. Bring your questions or just come and listen!​
  • Cloud object storage is rapidly becoming a favored technology of choice for many organizations. OpenStack® Swift is the storage project which support object storage platforms. This presentation will provide fundamental information on OpenStack Swift – what it is, what it is used for, and what are some of the key technical aspects. This presentation is targeted for intermediate level technical viewers who want a solid understanding of OpenStack Swift.
  • Too often, the cloud is presented as an either-or proposition. You are told you need to design your big data application for either the cloud or for an on-premises environment, and that your decision is irreversible. Find out why the world is actually a much happier place, one in which you can run your application in the cloud, on premises, or in both places - and even migrate it from one environment to another.
  • En este webcast usted aprenderá sobre cómo la nube de Rackspace y sus niveles de servicio se pueden utilizar en conjunto para realizar cargas de trabajo en E-commerce y Web Content Management.
  • Erfahren Sie kurz und bündig alles Wissenswerte über diese kompakte Plattform für den Betrieb von virtualisierten Umgebungen.
  • Le traditionnel paysage du datacenter a changé pour toujours, laissant l'infrastructure virtualisée délivée comme un service. Nous assistons, en effet, à une virtualisation qui s’est étendue bien au-delà de l'informatique , avec le stockage et la virtualisation réseau qui sont devenus rapidement la norme pour la plupart des organisations. Ce modèle est vrai indépendamment du fait que l'infrastructure soit gérée en interne dans l’entreprise ou dans le Cloud. Etant donné que l'infrastructure devient hautement virtualisée et se dirige de plus en plus vers le cloud privé , les ressources informatiques traditionnelles doivent aussi évoluer au risque de devenir inutile.

    Découvrez comment Symantec peut vous aider à renforcer l'agilité du datacenter grâce à une infrastructure élastique, la mise en place d'un modèle de services et l'exploitation de l'intelligence informatique.

    •Améliorer l'élasticité de l’infrastructure
    •Fournir des ressources as-a-Service
    •Cultiver l’Intelligence informatique
  • With the business environment and thus the strategic business needs relating to information and technology continually changing, ITSM is arguably more valuable to organizations now than ever before. In meeting the challenges presented by dynamic business environments, enterprises are constantly looking for an advantage, and ITSM can help.

    This presentation will explore why ITSM is of value to the modern, forward-thinking enterprise. It will look at the important business strategic objectives and how ITSM practices and supporting technology can help in delivering against them.

    This event is approved for 1 Continual Professional Development (CPD) credit.
  • The world of IT Service Management (ITSM) has changed greatly in the recent past and will continue to do so at an increasing rate. One thing is clear: consumers of IT services now demand a pain-free, proactive, personalized and productive experience in the workplace, similar to that of consumers outside the workplace. They expect minimal touch points when resolving issues, requesting services, getting assets…and they want to do it themselves, without involving technical assistance. These expectations are the foundation to why Forrester Research sees Workplace Enablement as being the natural evolution of ITSM.

    In this webcast, guest speaker Amy DeMartine, Senior Analyst at Forrester Research, talks about what this means to today’s IT organizations and what needs to be done to deliver the service your IT consumers expect in the workplace today and in the future.

    This session is approved for 1 Continual Professional Development (CPD) priSM credit.
  • How is OpenWhere, a geospatial analytics startup, able to compete in the hyper-competitive defense marketplace – and win? Discover how cloud computing expertise has enabled OpenWhere to achieve success, specifically through the use of two interlocking tools – Chef for infrastructure automation and Ostrato for cloud management.