One of the most satisfying parts of my work as an IT management consultant is helping IT departments improve how they work. This is usually related to my mains areas of interest, application management and business information management, but the principles apply equally to other areas. I’m particularly pleased with how my ‘IT improvement mantra’ has been adopted and I’m happy to share it with you as well. To quote a recent client: “Even though they seem simple, your words ‘effective, efficient and energizing’ have given our work an extra dimension.”
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Mark Smalley is an IT Management Consultant at Smalley.IT and is specialized in Application Management and Business Information Management. Mark is the ASL BiSL Foundation’s Ambassador-at-large and is also affiliated with All Things ITSM, APMG International, BrightTALK, BRM Institute, GamingWorks, IT4IT Forum, ITpreneurs, Pink Elephant, Taking Service Forward, Topconf, and Van Haren Publishing.