IT Service Management

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The backbone of your IT infrastructure

IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.

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Building a better backup solution Ryan Post (Veeam), Max Kolomyeytsev (StarWind) Every day, your organization is creating more data that is critical to the operational success of your company. Making sure that you have a proper backup solution to recover data is not only important, it’s vital to the long term success of your business.

Even though users are creating more mission critical data than we have ever seen in the past, that doesn’t mean your backup solution has to be expensive. In this webinar we cover a wide range of options about how you can effectively backup your content without breaking the bank.

The solutions we will cover will take into account being highly fault-tolerant, mindful of high performance, and assurance that your data will be available when you need it.
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Oct 13 2015 5:00 pm
75 mins
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  • We know that DevOps principles and patterns have been pioneered by the “unicorns,” the likes of Google, Amazon, Facebook, Netflix, Twitter and so forth, doing tens, hundreds or even thousands of deployments per day, while preserving world-class availability, reliability and security. However, unique challenges exist when DevOps transformations are undertaken in large, complex organizations.

    The unique challenges include legacy applications, lack of automated testing, tightly coupled architectures, operating in regulated industries, powerful change management approval boards, security and compliance requirements, low trust bureaucratic cultures, and so on.

    However, large, complex organizations are successfully transforming using DevOps, such as GE, Macy’s, Ticketmaster/LiveNation, Barclay’s, Nordstorm, Target, Raytheon.

    In this webinar, Damon Edwards, Gary Gruver, John Willis, and Gene Kim will share their experiences and lessons learned about the unique challenges and solutions of implementing DevOps in large, complex organizations. They will also include lessons learned from the DevOps Enterprise Summit 2014 and goals for the conference this year.

    Panelists Include:
    -- Gene Kim, CTO, Tripwire;
    -- Damon Edwards, Managing Partner, DTO Solutions, Inc;
    -- Gary Gruver, author and experience technologist in Continuous Delivery and DevOps;
    -- John Willis, author and evangelist at Docker, Inc.
  • Speed. Quality. Innovation. That is what you are tasked with day in and day out... delivering superior user experiences that excite and engage your customers. But every benefit of beating your competition to market disappears if the app fails to perform in production. With development now happening in sprints, testing can no longer be sequential. Quality must be a focal point at every stage in the SDLC.

    In this session, learn how to “shift quality left” to make QA more than just a single step in the SDLC. By automating the creation of test and virtual services, and enabling access to realistic test data and scenarios early in the SDLC is key, you can drive a pervasive, continuous quality process integrated earlier throughout the development process.
  • In the Age of the Customer, applications are the face of your business and it is more important than ever to address performance and availability issues early in the software development lifecycle - before they get a chance to impact end users. Using Application Performance Management (APM) in pre-production is a best practice for creating and delivering applications that perform well and provide a great user experience.

    In this session, Forrester Research guest speaker Milan Hanson discusses trends and directions for usage of APM in pre-production. And he relays results from the recent Forrester Consulting TEI Study for CA Application Performance Management (CA APM) illustrating the value in both pre-production and production.

    To gain a better understanding of the best practices you should consider from the following topics, Milan will dive into:
    • The importance of addressing performance issues in pre-production
    • Trends and directions for the usage of APM in pre-production
    • The value of CA APM according to the Forrester Consulting TEI Study
  • Many people working in software development spend their careers without seeing what good looks like. Our history is littered with inefficient processes creating poor quality output, too late to capitalise on the expected business value. How have we got to this state? How do we get past it? What does good really look like?
    Continuous Delivery changes the economics of software development, find out how and why.
  • DevOps methods enable teams to ship software more quickly and frequently but that advantage is negated unless the reliability and sustainability practices of operations teams are included throughout planning and execution. Too many organizations that rapidly ‘sheep dip’ development teams in Agile practices that focus at the team level ignore the implications that arise at production scale. Join this exclusive webinar with Dan North of DNA who will discuss how enterprise IT teams can enable collaboration without coercion. Attendees will learn how optimizations can be leveraged across both dev and ops teams so that the constraints that arise in stovepiped approaches are avoided.
  • Have you ever wondered how people view your CMDB? CMDBs have many users from different groups all with their own needs and perspectives. The better these needs are served the higher the value of your Configuration Management process and CMDB is to your organization.

    This session will explore the different stakeholders in Configuration Management and how this affects your process and CMDB design.
  • Imagine coming home and finding someone had packed up all your stuff and moved you to another house. How would you feel? How soon before you were up and running again? And what if you were then moved again? And again? Uncontrolled changes and releases can feel like this to our colleagues across the business. Do we take enough responsibility for the impact of our changes on our colleagues' day-to-day workload, and on our organisation’s ability to do business?

    Join me for an exploration of how to manage our reputation and credibility by being more pragmatic and organisationally aware.
  • Getting a release that is of value based on configuration items that are known, during the cycle of change, has been the hardest aspect of ITSM since it's foundation. However, there are some simple things you can do to create a flow of work that everyone understands, linked to roles and responsibilities, KPIs, and business strategy.

    In part 5 of Daniel Breston's 6 part Lean ITSM series, he explores why IT exists, and how to ensure that what IT creates and delivers is done for good reason and in a value-oriented manner, based on DevOPS, lean, Agile and ITSM.
  • Historically, the viewpoint of change management has typically been that it’s best left for organizations that rely on the established processes and guidelines of ITIL. However, continuous deployment methods and ideologies such as Agile IT, DevOps, and bimodal IT have ushered in a new era of high velocity performance that demand change controls to minimize risk, ensure compliance, and provide total visibility across the entire enterprise.

    The question begs - Are traditional ITIL-based processes the only true way to effectively implement change management? Or can there be room in the Agile IT world for change tracking and regulatory compliance without becoming a hindrance to speed and productivity? Join George Spalding, EVP, Pink Elephant and Adam O’Brien, Product Marketing Manager, SunView Software as they tackle the tough questions regarding ITIL, DevOps, and change management within an Agile IT environment!

    About George:
    George Spalding is the co-author of ITIL® V3’s Continual Service Improvement core volume. George Spalding was recently awarded the 2012 Ron Muns Lifetime Achievement Award from HDI and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, he is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.
  • Reduce Time to Value with Automated Discovery and Service Model Maps

    Service Models have been an aspirational goal for many organizations. The time and effort required to create and maintain effective service maps has prevented many organizations from achieving desired business outcomes. The need for quick time to value in building new products and establishing the ability to quickly support and maintain applications has never been higher in today’s digital world.

    Access to industry leading discovery, configuration management, and automated service mapping and modeling technologies combined with the right business processes and personnel have proven to be the key ingredients to reducing mean time to repair and improved customer experience and satisfaction.

    In this webinar you will receive an overview of how you can utilize HP Configuration Management System to discover and automate the creation of service maps.

    Key take aways from attending this webinar include:

    How to select and prepare for the creation of an automated service model
    How to execute and monitor the auto creation of selected service models
    How to review, validate, and deploy new service maps
    How to maintain and update service models so they remain current
    Don’t miss out on this opportunity to learn the proven processes and key technology capabilities to plan, setup, and maintain service models with dependency maps across critical configuration items.

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