Loyalty & Repeat Business for MSPs: How to Satisfy and Then Do It Again

Karl Krummenacher, Technology Marketing Guru; Dave Carpenter, Carpy Marketing LLC (moderator)
Cloud-based technology enables even small MSPs to go to market and provide their clients with service-level solutions. In a crowded market, it is crucial to build credibility and strong client relationships that translate into customer loyalty and repeat business. In the second webinar of this three-part series, Dave Carpenter and Karl Krummenacher will discuss how to use case studies, white papers and other marketing tools and thought leadership content with proven metrics to support a trusted and successful MSP business.

PRESENTERS: Karl Krummenacher, Technology Marketing Guru; Dave Carpenter, Carpy Marketing LLC (moderator)
Jan 26 2012
60 mins
Loyalty & Repeat Business for MSPs: How to Satisfy and Then Do It Again
Join us for this summit:
More from this community:

Cloud Computing

  • Live and recorded (4175)
  • Upcoming (130)
  • Date
  • Rating
  • Views
  • Join us for a 30-minute live session every Friday, where we’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer.

    This week tune in and learn about how RingCentral integrates with Google Gmail, Calendar, Docs and more.
  • „16Gb Fibre Channel HBAs - Gleich ist nicht gleich - entscheidende Vorteile mit der Emulex-Technologie“
    Entscheidende Design- und Funktionalitätsvorteile der Emulex 16Gb Fibre Channel HBAs, wie „Dynamic Port Utilization“, Brocade ClearLink-Diagnosemöglichkeiten, Daten-Priorisierung mit Quality of Service-Funktionalität, passives Cooling uvm., geben Ihren Kunden massive Vorteile beim Einsatz von Emulex Gen 5 (16Gb) Fibre Channel HBAs gegenüber anderen auf dem Markt verfügbaren Lösungen.
    Bei Gen 5 (16Gb) FC HBAs gilt wirklich – Gleich ist nicht gleich!
    Überzeugen Sie sich selbst davon, damit Sie Ihren Kunden die beste Gen 5 (16Gb) FC-Lösung anbieten können!
  • En este webcast usted aprenderá sobre cómo transformar la función de su departamento central de TI, y ser proveedor de servicios estratégicos para la empresa.
  • The BYOD trend is a symptom of consumerization in the mobile/cloud era that presents an opportunity for IT to be more relevant to the business. Recent studies show more interest than ever in BYO “anything” programs, however this transformation is hindered by concerns over security and complexity. From MacBooks and laptops to smartphones and tablets, a BYO “Anything” strategy must start with the user, not the device. By attending this webinar and discussion, you will learn:
    - How to take a people-centric approach to BYOD programs
    - Simple tips for navigating through the policy nightmares associated with BYOD
    - Key infrastructure requirement for a successful BYOD program
    - How a successful BYOD program can lead to even greater value for business mobility
  • Mobile is no longer a supplementary channel for the enterprise; It is quickly becoming the primary channel to deliver business critical information and experiences to partners, customers and employees. Join Sarvesh Jagannivas, VP of Product Marketing at MuleSoft, and Uri Sarid, CTO at MuleSoft, as they discuss the mobile enterprise opportunity, and the biggest challenges preventing successful mobile delivery.

    Join this webinar to learn:
    - Why mobile applications are the new imperative for the enterprise
    - The top challenges preventing rapid, scalable and secure mobile application development
    - Three case studies of industry leaders who are building mobile enterprises
  • Pass-the-hash and similar credential theft and reuse attacks are among the greatest security threats facing organizations today. With an impact that extends well beyond Microsoft Windows and Active Directory environments — and with no definitive means of remediation — it should come as no surprise that these types of attacks have been an underlying component of just about every targeted attack disclosed in the past several years, including those perpetrated against Saudi Aramco, Target, and The Wall Street Journal — just to name few.

    Join us Thursday, February 26th at 1 pm to learn:

    - How this highly popular and devastatingly effective class of attacks works
    - The basics of the pass-the-hash kill chain
    - An approach, based on design and administrative best practices, for mitigating attacks
    - The role privileged identity management solutions, like Xsuite, can play in implementing these practices

    Presenters:

    - Mark Bouchard, Co-Founder and VP of Research, CyberEdge Group, LLC
    - Dale Gardner, Senior Director, Product Marketing, Xceedium, Inc.
  • As a business, concerns over RTO, RPO, costs, security, and data privacy have historically made the decision for cloud backup a complicated one. However, cloud technologies continue to evolve, and can now provide substantial cost benefits while overcoming the most stringent security, data privacy, storage and performance hurdles. This makes it a perfect fit for many backup needs — especially remote office server backup.

    In this session we’ll cover:

    * The state of the cloud and the latest advancements for D2C server backup
    * How security and data storage advancements are addressing key enterprise data privacy concerns
    * How to leverage the cloud for remote office server backup and archiving, while significantly lowering storage and administration expenses
  • In the age of the customer, companies don’t decide how customer-centric their organizations need to be, customers decide on that. Providing great customer engagement and experience is a win-win for customers and companies and will drive customer loyalty and satisfaction. In order to become leaders in this connected and digital world companies need to leverage the right technologies and solutions, connect and engage with their customers, partners and employees in new ways. This will help them to become customer-centric organizations.

    Join us to learn about the next generation customer service and engagement trends and how you can leverage Salesforce to drive business value, achieve great success and become customer-centric organizations. Salesforce customer Pearson will also share their next generation customer service & engagement success story and on how they leveraged Community Cloud to meet their goals and objectives.
  • In the age of the customer, companies don’t decide how customer-centric their organizations need to be, customers decide on that. Providing great customer engagement and experience is a win-win for customers and companies and will drive customer loyalty and satisfaction. In order to become leaders in this connected and digital world companies need to leverage the right technologies and solutions, connect and engage with their customers, partners and employees in new ways. This will help them to become customer-centric organizations.

    Join us to learn about the next generation customer service and engagement trends and how you can leverage Salesforce to drive business value, achieve great success and become customer-centric organizations. Salesforce customer Pearson will also share their next generation customer service & engagement success story and on how they leveraged Community Cloud to meet their goals and objectives.
  • Scaling multiple databases with a single legacy storage system works well from a cost perspective, but workload conflicts and hardware contention make these solutions an unattractive choice for anything but low-performance applications.

    Attend the webinar to learn about:
    - How SolidFire’s all-flash storage system provides high performance at massive scale for mixed workload processing while simultaneously controlling costs and guaranteeing performance
    - How to deploy four or more database copies using SolidFire’s Oracle Validated Configuration, at a price point at or below the cost of traditional storage systems
    - SolidFire’s Quality of Service (QoS) guarantee; every copy receives dedicated all-flash performance, so IT admins can deliver solutions with confidence and maximize business efficiency
  • Channel
  • Channel profile
  • How MSPs Can Build a Revenue Generation Machine Recorded: Feb 15 2012 56 mins
    The days of Marketing 101 are over. Successful marketers today rely on rich media marketing tools such as social media, online events and interactive company websites to generate demand. In the final webinar of this three-part series, Dave Carpenter and Karl Krummenacher will discuss ways to create actionable messaging around your cloud-based MSP offerings and drive recurring and incremental revenue.

    PRESENTERS: Karl Krummenacher, Technology Marketing Guru; Dave Carpenter, Carpy Marketing LLC (moderator)
  • Five Secrets to Service Level Agreements Recorded: Feb 6 2012 62 mins
    CA MSP - Channel Expert Hour Webcast
  • Selling the Cloud: Five Best Practices for MSP Recorded: Feb 5 2012 71 mins
    Selling the Cloud: Five Best Practices for MSP
  • Loyalty & Repeat Business for MSPs: How to Satisfy and Then Do It Again Recorded: Jan 26 2012 60 mins
    Cloud-based technology enables even small MSPs to go to market and provide their clients with service-level solutions. In a crowded market, it is crucial to build credibility and strong client relationships that translate into customer loyalty and repeat business. In the second webinar of this three-part series, Dave Carpenter and Karl Krummenacher will discuss how to use case studies, white papers and other marketing tools and thought leadership content with proven metrics to support a trusted and successful MSP business.

    PRESENTERS: Karl Krummenacher, Technology Marketing Guru; Dave Carpenter, Carpy Marketing LLC (moderator)
  • How to Position Your MSP Business in a Crowded Technology Market Recorded: Jan 12 2012 47 mins
    Many professionals face daily tasks that can be accomplished more efficiently with the right service offering from a managed service provider (MSP) or value-added reseller (VAR). Join Chris Aliberti as he shares his experience with MSP models and cloud technology to provide high-value managed services and solutions that meet client needs while staying within budget.

    Attend the first webinar of this three-part series to learn about:
    •Latest industry trends for all MSP model types
    •Key opportunities for MSPs and VARs in the cloud
    •Brand and service positioning for continued business growth

    PRESENTERS: Chris Aliberti, MSP & Cloud Services Veteran; Dave Carpenter, Carpy Marketing LLC (moderator)
How to grow your MSP business
7 Steps to Differentiation Heaven for MSPs Webinar

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Loyalty & Repeat Business for MSPs: How to Satisfy and Then Do It Again
  • Live at: Jan 26 2012 7:00 pm
  • Presented by: Karl Krummenacher, Technology Marketing Guru; Dave Carpenter, Carpy Marketing LLC (moderator)
  • From:
Your email has been sent.
or close
You must be logged in to email this