Accelerate Business Growth by Transforming IT to Ensure End-User Experience

Dennis Drogseth, VP, Enterprise Management Associates; Melissa Sargeant, Sr. Director, Product Marketing, CA Technologies
User experience management has an enormous impact on the business. End users expect a flawless online experience and the ability to interact with businesses at anytime, from anywhere and through any device. IT must be able to proactively identify, diagnose and resolve performance problems before they negatively impact end users and disrupt revenue-generating services. But, the lack of real-time visibility into all end-user transactions across physical, virtual, cloud and mainframe environments as well as a limited understanding of how poorly performing end-user transactions impact business outcomes work to impede IT’s ability to ensure an exceptional end-user experience.

Join us on August 21 as Dennis Drogseth, Vice President at Enterprise Management Associates (EMA) discusses the end-user experience, what it means to your bottom line, and why it has become a shared concern for both IT and the business. Melissa Sargeant, Sr. Director of Product Marketing at CA Technologies, joins Dennis to discuss why IT management should strongly consider a solution that provides a complete understanding of how application, network and infrastructure components affect service quality, so that IT organizations can not only simplify IT complexity, but also improve service quality for business partners and customers.
Aug 21 2012
63 mins
Accelerate Business Growth by Transforming IT to Ensure End-User Experience
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Resource center to help IT professionals optimize IT performance
The ever-increasing complexity of the technology landscape, coupled with stagnant or decreasing budgets, has many organizations looking for ways to manage complexity, improve cycle times and reduce service delivery costs.

To close the gap between flat budgets and the growing demand for IT operations to support new business services, IT departments are starting to move from a technology-centric to a service-centric model to think and act more holistically about how they relate to the business.

This resource center offers information and real world examples of how organizations can transform IT to simplify and optimize service quality and reduce delivery costs to ultimately drive innovation and growth for the business.

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  • Title: Accelerate Business Growth by Transforming IT to Ensure End-User Experience
  • Live at: Aug 21 2012 4:00 pm
  • Presented by: Dennis Drogseth, VP, Enterprise Management Associates; Melissa Sargeant, Sr. Director, Product Marketing, CA Technologies
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