Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.
Julia Luce (Marketing at Simplr) and Andrea Paul (Content Marketing at Kustomer)Recorded: Jan 28 202026 mins
The good, bad, and ugly of online support. Kustomer's partner, Simplr, hired a 3rd party research firm to dig into how the top e-commerce stores are handling support. Tune in to hear who takes the cake and what consumers are expecting from the top retail brands.
Sreeni Yallasir, Sr. ServiceNow Architect; Raghav Udupi, Sr. ServiceNow Architect; Stephen Makowski, ServiceNow ConsultantRecorded: Jan 28 202060 mins
Although ServiceNow has already established itself as an industry leader leveraging its powerful modules and applications, they constantly expand their existing capabilities through new releases. ServiceNow’s latest release “New York” has been launched recently with multiple new features and products. In this webinar, we will conduct an expert analysis on new features and products from the New York release.
Key takeaways from this session include:
- Now Mobile App, Agent Mobile App, and Mobile Onboarding App
- Transform the IT experience with ServiceNow DevOps
- Guided App Creator
- Integration Hub: Powerful Integrations & Workflow Automation
- Predictive Intelligence
- ITOM : Operational Intelligence
- Scaled Agile Framework (SAFe)
- Other new features on, SAM, PA, Service Portal and more
Vijay BalasubramaniyanRecorded: Jan 27 202047 mins
In 2019, 20% of all web searches were voice searches. Google has predicted that 50% of all web searches will be voice searches by 2022. What is the future of voice technology as we see a rise in voice technology adoption rate?
Andy Wyatt, Sr. Technologist at InstartRecorded: Jan 27 202020 mins
Magecart attacks are poised to be a major attack trend in 2020. Why? Because Magecart and other online data skimming attacks are hard to detect and are responsible for millions of dollars in data privacy-related fines each year.
In this webinar, see a live demo of a real Magecart attack and how that attack can be stopped with Instart Web Skimming Protection.
In this webinar, you will learn about:
How a real Magecart attack works
Why Magecart attacks are so successful
How Instart can prevent Magecart attacks with Instart Web Skimming Protection
Andrea Paul (Content Marketing Manager at Kustomer)Recorded: Jan 23 202027 mins
Seventy eight percent of consumers would be less likely to shop with a retailer again if they experienced bad customer service. This means that the way retailers interact with consumers in their greatest times of need could be the difference between a lifelong customer and one lost to the competition.
Kustomer’s newly released Customer Service Retail Report dives into survey data to expose what consumers expect when it comes to retail customer service, and how customer service impacts business success. Interested in learning what retail customers want from your brand? Join Kustomer Content Marketing Manager, Andrea Paul, to discuss highlights from the report. In this webinar you will learn:
- Why retailers can’t afford to skimp on service
- The importance of providing real-time support
- Why personalization is imperative
- How omnichannel support can be a competitive advantage
- The business impact of customer service
Jon Kremkau, Josh Stuart, Tim PoindexterRecorded: Jan 23 202036 mins
Just as people need proactive regular check-ups to ensure they stay in good health, it’s important for hospitals to proactively manage the health and performance of their communications environment to set them up for long-term high performance.
IR prognosis provides real-time insight into the key health indicators of your communications ecosystem and can even provide guidance on how to address any problems that are identified.
Whether you’re preparing for open enrollment, upgrading your telemedicine capabilities, or working on future enhancements to deliver better experiences for patients, learn how Prognosis real-time performance management can help you keep your finger on the pulse.
Daniel Yamoah, Pardot Specialist. Denis Hoogweg, Pardot Solution EngineerRecorded: Jan 23 202044 mins
Alignment between Sales and Marketing is potentially the largest opportunity for improving business performance today. When sales and marketing teams unite around a single revenue cycle, they dramatically improve sales productivity, marketing ROI and, most importantly, top-line growth.
Join this Webinar to hear how the Pardot marketing team used Pardot's B2B Marketing Automation platform + Salesforce Engage to put the power of marketing automation in the hands of our sales reps.
During this live webinar you will learn:
How to create marketing-approved sales campaigns that will generate more leads
Close more deals and maximise ROI
Achieve sales and marketing alignment
Katie Kavanaugh, QA Director - Mansfield , Vasanth Manickam, Technical Test Manager- Aspire SystemsRecorded: Jan 23 202046 mins
The purpose of this webinar is to discuss how choosing the right Agile Program Framework influences Quality Engineering and Testing. It also briefs how it plays a pivotal role in adding value to the IT landscape of Mansfield.
•Approach to handling quality through the right combination of Strategical and Tactical Testing
•How to leverage test automation to help the entire agile process
•Continuous learning and proactive planning to minimize defects
•Aligning QA vision abreast the futuristic needs of the business
•Implementing continuous improvement and assurance that the Agile Program Framework remains relevant
Sushant Kumar, Product Marketing Manager, Denodo and Chris Day, Director, APAC Sales Engineering, DenodoRecorded: Jan 23 202063 mins
At the rate which enterprise data volume is increasing, replicating data to a central repository for analysis purposes is slow and expensive which might not even be a necessary part of the data integration process in many situations. With technologies such as data virtualization, companies can now place a single secure virtual layer between all disparate data sources (including both on-premise and in the cloud) on one side and various consuming applications on the other. Data replication for data integration is now an option and not a necessity.
In this session you will learn:
- What data virtualization really is
- How it differs from other enterprise data integration technologies
- Why data virtualization is finding enterprise-wide deployment inside some of the largest organizations
In one short decade, tremendous change has reshaped contact centers: from social media to chatbots to video, new channels and ways of serving customers abound; omnichannel, workforce, knowledge management, and more have streamlined contact center operations; and artificial intelligence, machine learning, and natural language processing are fundamentally changing the ways we connect with customers, both internal and external. It was an exciting, sometimes exhausting, decade…but what do the 2020s have in store for contact centers?
Drawing on ICMI’s industry-leading research and input from ICMI’s Featured Contributors and thought leaders, this webinar will present important trends for 2020 and beyond. We’ll not only explore what’s trending, but also why these topics are important for your contact center’s future:
• Employee experience
• Automation and AI
• Cloud and CCaaS contact centers
• Knowledge management
• Social customer care and social media
• Recruiting challenges
• Rediscovering the human factor
• And more!
Dr. Heiko Klarl, CMO, iC Consult Group and Gerhard Zehethofer, Vice President IOT, ForgeRockRecorded: Jan 22 202040 mins
As vehicles become smarter and more connected, their technology relies on digital identity to personalise and secure the customer experience. For the fleet manager, insurance provider, consumer, and anyone else in the modern connected vehicle environment, knowing “who” can access “what” is essential.
In this joint webinar with iC Consult and ForgeRock you learn how to build up your connected identity strategy. Not only will you create synergies with other business areas, you also gain speed and a shorter time to market when rolling out connected services and explore new business models.
Webinars / Webcasts
With your registration you agree that we submit your data to the Sponsor of this webinar to enable them to contact you and to do follow-up marketing. The legal basis for processing your personal data this way is our legitimate interest according to Art. 6 (1) (f) GDPR, which would be the participation of our sponsors, which contribute large portions of the costs of the Webinars / Webcasts.
Peter-Paul de Goeij (Dutch online trade association) | James Baston-Pitt (Onfido) | Trent Wyatt (GeoComply)Recorded: Jan 22 202059 mins
Harm minimisation might be the biggest challenge facing the gambling sector, especially as iGaming reaches an ever-increasing volume of players. With increasing scrutiny coming from politicians and the media, there is an urgent need for a wide-reaching industry response. But how does the industry tackle such a complex issue quickly enough to avoid fines or lost licenses?
This panel, moderated by Peter Murray (Director, Alexem Services) and comprised of Peter-Paul de Goeij (Managing Director, Dutch online trade association), James Baston-Pitt (UK accounts lead, Onfido) and Trent Wyatt (Consultant, GeoComply) will be discussing how operators can effectively understand the behaviours of their customers, what an at risk player looks like, and how identity verification can help them better know their customers and introduce effective harm minimisation initiatives.
- How to better identify at risk players and their behaviour
- The importance of data integrity in assessing your player base
- How identity proofing at onboarding can help
- How to implement reliable identity KYC practices without increasing friction
The 2010s were a decade of rapid-fire evolution in IT, technical support, and service management: from mobile devices to remote support, knowledge management to enterprise service management and ITIL4, countless technologies, processes, frameworks, and methodologies emerged to change the way IT gets done. It was an exciting, sometimes exhausting, decade…but what do the 2020s have in store for technical support and service management?
Based on HDI’s industry-leading research and insights gained from our community, this webinar will highlight the trends we see on the horizon for technical support and service management as we roar into the 2020s:
• What’s happening with staffing and training?
• Which technologies are on the rise? Why?
• What shifts are taking place with regard to frameworks and methodologies (ITIL4, Agile, etc.)?
• What big initiatives should you be paying attention to?
Andrea Paul (Content Marketing Manager, Kustomer)Recorded: Jan 21 202027 mins
The Cyber 5 period—Thanksgiving through Cyber Monday—brings in record shoppers and sales for many retailers. But it can also bring a big lump of coal: increased customer inquiries, shipment delays and website issues.
Join Andrea Paul, Content Marketing Manager at Kustomer, as we explore key retail insights from the 2019 Peak Season, and explore how retailers should prepare for upcoming seasonal rushes. During this webinar you will learn:
-How shoppers behaved during the 2019 peak season
-Issues that retailers ran into during the Cyber 5 period
-Why a scalable customer service strategy leads to a profitable holiday season
-How brands can prepare for seasonal spikes in customer service inquiries
Dr. Heiko Klarl, CMO, iC Consult Group and Gerhard Zehethofer, Vice President IOT, ForgeRockRecorded: Jan 21 202039 mins
Fahrzeuge werden zunehmend intelligenter und vernetzter. Um das Kundenerlebnis bestmöglich zu personalisieren und zu sichern, baut ihre Technologie auf digitale Identität. Für den Fuhrpark-Manager, den Versicherer, den Verbraucher und alle anderen Akteure im Connected Car Ökosystem ist es wichtig zu wissen, "wer" auf "was" zugreifen kann.
In dem gemeinsamen Webinar von iC Consult und ForgeRock erfahren Sie, wie Sie:
- Ihre Connected Identity-Strategie aufbauen können.
- Synergien mit anderen Geschäftsbereichen schaffen können.
- Beim Rollout von vernetzten Diensten als auch bei der Erforschung neuer Geschäftsmodelle die Geschwindigkeit erhöhen und die Time-to-Market verkürzen können.
Webinare / Webcasts
Mit Ihrer Registrierung erklären Sie sich damit einverstanden, dass wir Ihre Daten an den Sponsor dieses Webinars weitergeben, damit dieser Sie kontaktieren und Follow-up-Marketing betreiben kann. Die Rechtsgrundlage für die Verarbeitung Ihrer personenbezogenen Daten auf diese Weise ist unser berechtigtes Interesse gemäß Art. 6 (1) (f) DSGVO, das wäre die Teilnahme unserer Sponsoren, die einen großen Teil der Kosten für die Webinare / Webcasts übernehmen.
Gordon Glenister - Branded Content Marketing AssociationRecorded: Jan 21 202046 mins
Reasons to Attend:
If you want to find a way to create a great sales funnel and community to develop long-lasting relationships, provide a regular revenue stream and opportunities to up and cross-sell then this is the webinar for you. Many of the major brands like Netflix, Amazon Prime, and Linkedin all have very successful membership models, find out how it can work for your business
•Are you membership ready – the different types to consider
•How to create a membership programme
•Understanding the importance of member engagement
•Why they join, why they leave
easyDITA & The Content WranglerRecorded: Jan 16 20208 mins
How should you reuse content? Copy and paste? Before doing that, consider the long-term health of your documentation. Structured content offers some incredible forms of content reuse that are fast, powerful, and sustainable.
Jessica Ruvalcaba, Relativity, and Judith Platz, TSIARecorded: Jan 16 202044 mins
Customers expect effortless, individualized interactions—on websites, in apps, and on the phone—and the companies who manage to leverage AI to meet these expectations are reaping business benefits and gaining competitive ground.
In this 45-minute masterclass on support transformation, learn the steps that Relativity, a leading e-discovery software provider, took to create a more effortless service experience that has increased customer self-service success, reduced case resolution time by 33%, and empowered agents to do more meaningful work.
Join Relativity senior manager of operations Jessica Ruvalcaba and TSIA vice president of Support Services Research, Judith Platz, to learn how you can:
- Use AI to harvest data and customer intent, and stitch together experiences that are effortless and relevant for customers.
- Create a culture and practice of knowledge sharing that will improve the customer and employee experience.
- Get meaningful analytics to measure and continuously improve the customer experience.
Leif Eriksen, Insights Partner, Momenta PartnersRecorded: Jan 16 202061 mins
Digital Industry is fundamentally altering the dynamics of the industrial and infrastructure sectors. The rapid development of digital innovations – most notably the Internet of Things (IoT), cloud, and artificial intelligence (AI) – is radically redefining what is operationally possible while creating a great deal of organizational uncertainty and stress. Becoming defensive in the face of digital disruption will only delay the reckoning. The best strategy is to get ahead of the curve by creating a Digital Industry strategy that reflects the changes coming to your industry.
Join leading Digital Industry practitioners as they help you understand the latest digital innovations and what they mean for organizations in the energy, manufacturing, transportation, and infrastructure arenas.
Insights Partner Leif Eriksen will be moderating a roundtable discussion with other thought leaders including David Lafferty, President at Scientific Technical Services and Doug Harp, PE, Managing Partner at Momenta Partners.
2020 will be a pivotal year for Digital Industry and understanding what it means for you, your organization, and your industry is critical to success.
David Gibbons, Senior Director, Product Marketing, SalesforceJan 29 202010:00 amUTC30 mins
AI solutions at Salesforce promise to make companies more productive by augmenting the decisions they make with relevant information. But in practice, how can you deliver algorithmic insights at scale for your business at the moment of action? Join this session to see some real-world examples of data and analytics intelligence in action and hear from our customers to find out how they're optimising their business across industries, including financial services, to drive growth through data and analytics.
Dhananjay Hegde, Industry Transformation Group Lead, Cognitive Business, Communications, Media and Information, TCSJan 29 202012:30 pmUTC29 mins
Digital orchestration is helping telcos reimagine customer journeys. Discover how leading telcos are setting the benchmark on reimagining customer experiences to retain market leadership, improve CX and reduce cost-to-serve by leveraging an automated, analytics-driven, on the cloud, non-intrusive intelligent customer experience center.
Ted Schadler, VP, Forrester (Guest Speaker) | Phil Leininger, SVP&GM, USAA| Sunil Karkera, Head, TCS InteractiveJan 29 20201:00 pmUTC59 mins
In this age of digital disruption, it’s time to redefine customer experience by leveraging technology, behavioral economics, and innovative ideas. Firms that move beyond the front end to enterprise transformation will realize the benefits.
Join our guest speakers from Forrester Research, USAA and our TCS expert to discover how to deliver the digital experience your customers demand.
Geetali Raj, Head, Solutions & Presales – Intelligent Process Automation, Automation & AI, TCSJan 29 20202:00 pmUTC29 mins
Happy employees make happy customers. Automation and AI play a significant role in enabling employees to provide an ‘In the Moment’ experience at every touchpoint in the customer journey. Learn how intelligent automation elevates the role in delivering seamless customer experience.
Dibyendu Mukherjee, Senior Consultant, Advanced Analytics and ML Solutions, Analytics & Insights, TCSJan 29 20203:00 pmUTC29 mins
Traditional banks have access to rich customer data. But unless banks proactively leverage digital technologies and advanced analytics, the data fails to deliver ROI. Gain insights into how one bank is harnessing data with a Next Best Action approach to predict customer needs for personal loans and create a wealth of cross-selling opportunities.
Indu Malhotra, Head, Cloud Strategy and Key Engagements, TCSJan 29 20204:00 pmUTC29 mins
A global retail chain is harnessing enterprise grade cloud to improve time to market and omni-channel experiences. Discover how the retailer leveraged Agile cloud infrastructure to provide ‘always-on’ capability, 30% lower operating costs, reduction in provisioning time from 48 hours to 15 minutes, and ~50% higher efficiency through automation.
Prabhakar Karamsetty, Global Head, Quality Engineering and Vimal Anand,CX Assurance – Product Partner,Quality Engineering TCSJan 29 20204:30 pmUTC29 mins
In their journey to simplify a complex web landscape, a Canadian multinational media conglomerate leveraged TCS’ industry leading platform services to reimagine CX. Discover how the company is able to roll out their ‘first time right’ release with 65% automation and 95% compliance to regulatory needs, improving business outcomes.
Vinita Dargan, Solution Architect & API Pre-Sales Lead, Cloud Apps, Microservices & API, TCSJan 29 20205:00 pmUTC29 mins
A life sciences leader arrested end user attrition by leveraging TCS' API-based mobile app for patients and professionals. Learn how data integration across digital channels and CRM systems is helping drive more personalized, engaged customer experiences, fostering greater connectivity and loyalty.
With black-box AI, people are refused or given loans, accepted or denied university admission, offered a lower or higher price on car insurance, and more, all at the hands of AI systems that usually offer no explanations. In many cases, humans who work for those companies can’t even explain the decisions.
That’s why white-box AI is now getting heaps of attention. But what does it mean in practice? And how can businesses start moving away from black-box systems to more explainable AI?
We’ll delve into the three key components needed for white-box AI success: more collaborative data science, involving all teams from lines of business through IT; trust in data at all levels, including tools that
can be used to increase transparency in data processes; and the role of education and the democratization of data.
And we’ll address why white-box AI brings business value in the first place and how it’s a necessary evolution for AI. Not only do customers care about explainable results of AI systems, but internally, white-
box AI is less risky. Don’t miss this VB Live event on how to move towards explainable AI.
REGISTER FOR FREE
+ How to make the data science process collaborative across the organization
+ How to establish trust from the data all the way through the model
+ How to move your business toward data democratization
+ Triveni Gandhi, Data Scientist, Dataiku
+ David Fagnan, Director, Applied Science, Zillow Offers
+ Rumman Chowdhury, Global Lead for Responsible AI, Accenture Applied Intelligence
+ Seth Colaner, AI Editor, VentureBeat
If you are in a Sales role you must not miss this webinar on how to generate sales leads on LinkedIn.
BUT THERE IS A TWIST.
Unlike other forums, this is not about YOU learning how to do it yourself.
Instead, Peter will show you how you can have a constant stream of high-quality engagements with your ideal prospects WITHOUT you having to do much work at all!
So, if you are in Sales you must not miss this critical webinar. Book yourself in now.
Rick van der Lans, Independent Analyst, R20/Consultancy & Paul Moxon, VP Data Architectures & Chief Evangelist, DenodoJan 30 20207:00 pmUTC59 mins
Success or failure in the digital age will be determined by how effectively organizations manage their data. The speed, diversity and volume of data present today can overwhelm older data architectures, leaving business leaders lacking the insight and operational agility needed to respond to market opportunity or competitive challenges.
With the pace of today’s business, modernization of a data architecture must be seamless, and ideally, build on existing capabilities. This webinar explores how data virtualization can help provide a seamless evolution to the capabilities of an existing data architecture without business disruption.
You will discover:
-How to modernize your data architectures without disturbing the existing analytical workload
-How to extend your data architecture to more quickly exploit existing, and new sources of data
-How to enable your data architecture to present more low latency data
Join this webinar and learn how data virtualization can be an essential part of your modernization strategy, and future-proof your data architecture to more easily support cloud, data science, self-service BI, and other initiatives that will ensure your organization’s success in the digital age.
Sanjeev NC, Product Evangelist, Freshworks IncFeb 4 20205:00 pmUTC45 mins
It is no secret that organizations struggle with self-service adoption. Most ITSM software implementations revolve around workflows and processes and self-service is usually limited to a well designed (rarely) portal. There is minimal guidance on how to approach self-service implementation.
In this talk, Sanjeev will talk about a framework he built that will help ITSM practitioners succeed with their self-service implementation. This talk will only focus on the practical steps involved in implementing self-service across four phases (Research, Design, Launch & Iterate)
3 key take-aways:
1) How to improve self-service adoption for your organisation
2) Practical tips on implementing self-service
3) Actionable tips to improve your employee experience
Taylor Lowe (Product Manager, Kustomer) & Gary McGrath (Success Operations Manager, Paddle)Feb 5 20207:00 pmUTC28 mins
It’s predicted that the use of AI in customer service will increase by 143% by late 2020. This means that AI is something that can’t be ignored, both on the business and consumer side.
Taylor Lowe from Kustomer and Gary McGrath from Paddle dive into how AI and automation are changing customer service and what the future of customer service looks like. After watching this webinar, you will learn:
- The rise and fear of artificial intelligence in the customer service space.
- How AI and automation are currently being used for customer service.
- How AI can support building relationships with your customers.
- How AI is shaping the future of not only customer service but the role of the customer service agent of the future.
Gabe Larsen (VP of Growth, Kustomer)Feb 11 20206:00 pmUTC60 mins
Sixty-six percent of younger consumers believe that the customer is always right. This generation expects more from the brands they choose to engage with, wanting seamless, personalized service on every platform, instantaneously.
Join Kustomer VP of Growth, Gabe Larsen, to discuss highlights from our newly released buyer’s guide, and understand how technology can enable you to deliver on customers’ growing expectations.
In this webinar you will learn:
-What makes a modern day customer service solution
-What to look for in a customer-centric CS platform
-How to measure the success of your solution
-Why it is important to choose the right technology
Josh Streets (Scoreboard Group); Bryan Hood (BeyondTrust); Roy Atkinson (moderator)Feb 11 20206:00 pmUTC60 mins
The modern organization needs to provide a reliable, secure way for customers, vendors, and remote employees to both access the resources they need to do their work, and to receive support where they are, when they need it. HDI’s annual research shows that Remote Control is the number 3 “must-have” for the support center. The research also shows that 39% of support tickets come from external customers and end-users.
In this webinar, you will learn why it is important to:
• Provide a mobile workforce with access and support
• Grant external third parties such as vendors and auditors access to the specific resources they need—and only those resources
• Provide full support to end users on multiple types of devices
• Ensure the security of your organization’s data
• Minimize risk from unnecessary privileged accounts
Frank Burnett-Alleyne, Director Banking & Financial Services, and Morgana Caldarini, Country Manager ItalyFeb 12 202010:00 amUTC45 mins
AI is transforming almost every aspect of the Financial Services industry and possibly the highest profile of all is the way Conversational AI is being used to deliver services to both customers and employees.
Think chatbots, intelligent Virtual Assistants and Digital Employees! They deliver significant cost savings and engage with your customers in a highly engaging way, they provide 24/7 personalized services to customers and employees alike and drive tangible market differentiation through initiatives such as ‘the world’s first virtual reality bank’.
In this highly engaging webinar, Frank Burnett-Alleyne and Morgana Caldarini, two of Artificial Solutions’ leading AI Specialists in finance, will explore case studies from the industry on how Conversational AI is already benefiting BFSI organizations. They will discuss the results, so you have a better idea of what ROI you can expect, and will share practical advice on how best to implement Conversational AI within the financial services sector.
This webinar will arm you with all the information you need to understand the ‘Why’, ‘How’ and ‘What’ you need to do to successfully implement Conversational AI in your organization.
IR Senior Solutions EngineerFeb 12 20204:00 pmUTC30 mins
Join our monthly live demo session of Prognosis for UC. The session is hosted by one of our Senior Solutions Engineers, providing an overview of Prognosis' capabilities to troubleshoot, monitor and optimize communications environments. With true multi-vendor visibility across Cisco, Avaya and Microsoft.
The session also provides a great opportunity for live Q&A.
Joe Gelb and Lawrence OrinFeb 12 20206:00 pmUTC60 mins
In the world of technical communications, there's a lot of talk about content strategy. But what about the data you need to guide the decisions that drive that strategy? Documentation teams continue to deliver high volumes of content, but without meaningful data to gauge their productivity and measure success.
Armed with the right data, forward-thinking companies are discovering the tremendous impact technical content has on customer enablement, self-service, support, marketing, and sales enablement.
Join Scott Abel, The Content Wrangler, and Joe Gelb and Lawrence Orin of Zoomin, for this one-hour webinar and Q&A session.
You'll see innovative examples of how to put data into action, and find out:
– How to distinguish between useless analytics and actionable insights
– How to supercharge your documentation team’s efficiency
– How to demonstrate your impact on the organization and the trickle-down benefits for every other department, from product to marketing to support
Organizations today face unprecedented pressure to reduce bugs, technology glitches and other performance issues while also keeping up with ever-increasing expectations for continuous delivery. At the same time, the importance of providing a high-quality user experience at every interaction has never been more paramount.
Regardless of whether it’s a banking customer accessing account information via a mobile app or a nurse entering critical patient data into a custom workflow, users will settle for nothing less than a seamless experience every time.
In this webinar, we will run through some of the latest enhancements of Eggplant's Digital Automation Intelligence platform, including:
● Testing real user journeys
● Rapid guided test case triage
● Intelligent test scheduling
Learn how to keep up with continuous delivery. Register today!
Enterprises need to focus on 4 Ps - People, Planet, Purpose and Prosperity - to sustain in today’s era. The most impactful of all – Purpose - acts as a glue to build an incentivized intelligent & experiential ecosystem, powered by next-gen technologies such as blockchain. Learn how enterprises can develop a purpose-driven blockchain-led strategy.
Anantha P Sekar, Global Head and R Sasirekha Head, Technology Leadership Guild, Conversational Experiences,TCSFeb 18 20201:30 pmUTC29 mins
Advancements in conversational AI have enabled enterprises to be inclusive and ensure superior employee experience with efficiency and effectiveness. Gain insights into how this creates positive impact spanning diverse linguistic-ethnicity, special needs, multi-generational workforce, recruitment, mobile workforce, field force and corporate events.
Tim Peters, Content Strategist, TCS InteractiveFeb 18 20203:30 pmUTC29 mins
Experiences designed for the majority no longer cut it. Learn how to build an inclusive customer experience that resonates and is not only inclusive but also accessible to all people. We’ll share key components of a strong CX experience, how to use new technologies to advance CX, and a view of where today’s global brands lie on the CX spectrum.
Balaji Ganapathy, Global Head, Chief Social Responsibility Officer, TCSFeb 18 20204:00 pmUTC29 mins
Every company sees itself as a tech company, reimagining the customer value chain, integrating digital technologies to aid growth and transformation. Today, transformation is driving a further shift from being product-centric to purpose-centric. Learn how integrating purpose at the core of your business can result in greater stakeholder value.
Clara Abraham, GRC Consultant; Swetha Shankar, ServiceNow Specialist; Lalith Boovaragavan, ServiceNow EvangelistFeb 18 20206:00 pmUTC60 mins
The third-party risk is taken seriously only after increased incidents related to vendors and regulators focusing on supplier risk. In this webinar, our experts will conduct an in-depth analysis on ServiceNow GRC’s Vendor Risk Management. They will also suggest ideas on how to overcome traditional vendor risk management challenges through an automated less time-consuming approach.
Key takeaways from the webinar includes:
• Obtain timely and reliable information across your vendor
• Leverage Vendor Portal to streamline interaction
• Automate vendor assessments and risk scoring
• Drive issues to closure with a consistent remediation process
• Monitor, Prioritize and Automate Response to Third-Party Risk