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Customer Experience

  • Digital Transformation: How to Deliver Exceptional Customer Service
    Digital Transformation: How to Deliver Exceptional Customer Service Rafael Izquierdo, Executive Vice President - Seguros Universal, Juan Manuel Mogollon, VP LATAM - Bizagi Recorded: Jun 22 2017 28 mins
    The insurance industry is facing increasing competition with the rise of technology and challenger brands. To continuously thrive in this competition, established players need to deliver exceptional service in order to attract and retain customers.

    Register for this webinar to hear how Seguros Universal, an vehicle insurance provider based in the Dominican Republic, defends its market share with exceptional services, and how the company automates claims process to provide comprehensive and robust case management and analytics.

    Rafael Izquierdo, Executive Vice President of Administration, Risk, Legal and Compliance will discuss how the company:

    -Defended its market share with service excellence
    -Delivered faster, more productive and error-free processes
    -Reduced vehicle part returns by 30%

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Transforming Healthcare using Artificial Intelligence and Micro-Learning
    Transforming Healthcare using Artificial Intelligence and Micro-Learning Morgan Porter, CTO Mentis Neuro & Barbara North, CDO Mentis Neuro Recorded: Jun 22 2017 33 mins
    In healthcare digitalization holds huge potential for improving and saving lives. Mentis Neuro, a leading US based neuro-rehabilitation provider, is pioneering cutting edge Artificial Intelligence (AI) to transform staff efficiency and the patient experience.

    Join Morgan Porter (CTO) and Barbara North (CDO) as they discuss how AI and contextualized micro-learning are:

    -Transforming the patient experience for the digital age
    -Providing real-time training information to staff exactly when they need it
    -Ensuring Mentis Neuro Health meets important healthcare regulations

    Who should attend: Digital Technology leaders, Application Development Leaders, IT and Business Process Professionals
  • Objective Based Selling: Sell More to More People
    Objective Based Selling: Sell More to More People Tibor Shanto Recorded: Jun 22 2017 46 mins
    Most sales people spend a disproportionate time selling to narrow segment of their market, while ignoring or struggling to engage with over 50% of potential buyers. Objective Based Selling presents a different way to look, engage and sell to often ignored segments, leaving money and success on the table.
  • Digital Transformation: How to Model Human Behavior in Digitization
    Digital Transformation: How to Model Human Behavior in Digitization Frank Beyer, Former Senior Business Process Management at Kyocera Document Solutions Europe Recorded: Jun 22 2017 27 mins
    Digital transformation is the change associated with the application of digital technology in all aspects of human society. For businesses, it is about creating a competitive edge by digitizing operations for greater efficiency, intelligence and agility.

    One main challenge of digitization is modelling human behavior and cognitive processes into logical expressions that can be digitized and automated. How do we translate complex human behavior and thinking into digital processes?

    Frank Beyer, a business process management expert will share how approvals of various kind and pricing calculations can be automated thereby drawing on his experience with a pilot project at former employer Kyocera , a Japanese multinational electronics and ceramics manufacturer, automates its pricing calculation and approvals.

    Register and hear Frank Beyer and Bizagi discuss:

    •How to model human activities into digital processes
    •How to break the cognitive barrier to embark on RPA
    •The impact and hidden benefits of digitizing human activities


    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals
  • Digitizing legacy POS for Omni-channel Integration
    Digitizing legacy POS for Omni-channel Integration Hariharan Ganesh - Head of Enterprise Integration, Aspire Systems Recorded: Jun 22 2017 55 mins
    Since its advent in 1974, POS has managed almost 100% of transaction processing with utmost efficiency. Even though modern Cloud POS helps to establish digital experience, traditional legacy POS systems cannot meet digital requirements and diminish the customer experience, online reachability as it lacks real-time access, inventory management & Omni-channel capabilities.

    Learn how you can make your existing legacy POS more powerful & connected with your digital strategy to meet modern customers.
  • Digital Transformation: How to Deliver Scalable Core Banking Solutions
    Digital Transformation: How to Deliver Scalable Core Banking Solutions Alexei Fey, Data Action - CTO/General Manager Technology Recorded: Jun 22 2017 21 mins
    Data Action is a leading software and services provider for the Australian mutual banking industry. The company provides a full suite of banking solutions, from core banking right through to custom digital experiences based on the latest technologies and industry requirements - optimized to align with client needs.

    For Data Action, the ability to deliver flexible and scalable operations to 30 banks is a differentiating advantage. How does the company achieve it?

    Register and hear Alexei Fey, CTO of Data Action, as he discusses:

    •What does lending look like from a customer’s experience
    •How to focus on retaining existing customers
    •How to manage the expectation of digital customers
    •How to deliver ROI quickly

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals
  • How to Tell a Compelling Story About your Cross-Device Audience
    How to Tell a Compelling Story About your Cross-Device Audience Antti Riikonen, Product Lead, Mary Shirley, Product Marketing Consultant Recorded: Jun 22 2017 33 mins
    Consumer media consumption has changed dramatically. The average consumer owns and uses as many as five devices, making multitasking the “new normal.” That’s why most publishers say that traditional, siloed audience measurement no longer meets their needs.

    In this webinar, we will unveil our newest product designed to help you position your brand and properties and build a more compelling narrative about your cross-device audience for advertisers. You’ll learn:

    - The major challenges of audience measurement and how advancements in research methodology can help you overcome them.
    - How to use a "day-in the-life" visualization to illustrate who your audience is and where they spend time down to the minute and hour.
    - The key cross-device metrics that explain the exact reach of your audience and how they’re engaging with you across all of your brands and channels.
    - How to use insights and unique metrics like stickiness or time spent to demonstrate how your audience differs from your competitors.
  • Avoiding Collateral Damages to your Business with System Thinking
    Avoiding Collateral Damages to your Business with System Thinking Christian Maurer Recorded: Jun 22 2017 33 mins
    Sales Managers are often unconscious about collateral damages to the business caused by their current management practices. Many of them cause actual. System Thinking helps to identify the causes for those collateral damages and to take corrective actions.
  • Digital Transformation: Going Paperless and Mobile with Process Automation
    Digital Transformation: Going Paperless and Mobile with Process Automation David Schenke, WL Bank - Application Development Manager Recorded: Jun 22 2017 17 mins
    Going paperless not only helps with the environment but also saves time, money and improves security. WL Bank, a specialist for real estate financing, shares its journey of going paperless for critical decision making process.

    David Schenke, Application Development Manager of WL Bank, will discuss:

    •How process automation improves decision making
    •How mobility empowers stakeholders to be agile and responsive
    •How WL Bank is transforming to a paperless organization

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Digital Transformation: How to Improve New Customer On-boarding
    Digital Transformation: How to Improve New Customer On-boarding Darren Hart, Alpha Card - CIO Recorded: Jun 22 2017 28 mins
    Organizations all industries face the imperative of driving profitable growth while improving customer services. There is also need to meet increasing regulatory compliance, especially for financial services organizations.

    Register this webinar to hear how Alpha Card, a joint venture between American Express BNP Paribas providing card issuing and acquiring services, creates a consistent cross-brand customer experience, maximizes service productivity, and meets regulatory compliance. Darren Hart, CIO of Alpha Card will discuss how the company:

    •Created a consistent customer experience
    •Reduced customer acquisition cost and remediation
    •Achieved regulatory compliance

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • How Does adidas Automate and Integrate Digital Operations?
    How Does adidas Automate and Integrate Digital Operations? Mohammed Ghadban, Business Analyst - Adidas and Gerhard Unger, VP DACH - Bizagi Recorded: Jun 22 2017 23 mins
    Want to know how manufacturing and retail giant adidas tackles IT integration? With 500 sales operations, 400 factories and over 10,000 staff around the world, adidas has a strategic and dedicated team for Global Integration Services – connecting disparate systems and data to save time and effort across the business.

    Join Mohammed Ghadban of Adidas to hear how this team has:

    •Added a layer of agility on top of the systems adidas was already using
    •Integrated process automation with technologies including SAP and SharePoint
    •Adopted the agile development methodology by using an agile digital platform

    Who should attend: Digital Technology leaders, Application Development Leaders, IT and Business Process Professionals
  • How a Digital Business Platform Can Provide a Multi-Channel Customer Experience
    How a Digital Business Platform Can Provide a Multi-Channel Customer Experience Roberto Biondini, Bizagi - Solutions Consultant Recorded: Jun 21 2017 30 mins
    Watch a demonstration of an end-to-end loan application built with Bizagi. The demonstration will show how a modern organization can deliver a customer experience across multiple channels, both from the perspective of the customers and the employees. The demonstration will also cover the process model for this application, designed with Bizagi Modeler and brought to life with Bizagi Studio.

    Register now to see how the Bizagi digital business platform can provide an engaging customer experience by:

    •Empowering end users with personal, contextualized experiences
    •Interacting with cloud applications and social media platforms
    •Wrapping around existing legacy systems.

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Redefine the Customer Experience to Drive Acquisition and Retention
    Redefine the Customer Experience to Drive Acquisition and Retention Neil Simpson, Innovelocity - Founder Recorded: Jun 21 2017 23 mins
    Putting customers at the center of the business is easier said than done. To be successful, organizations must address underlying factors impacting poor experience, often this stems back to inefficiencies within the operating model which stifles innovation.

    Join Neil Simpson, Founder of Innovelocity and Tom Pope from Bizagi who will address:

    •Investing in the customer experience to increase competitive advantage
    •The challenges and pitfalls of putting the customer first
    •Real world examples of improving the CX in traditional businesses

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals and Architects
  • How a Digital Business Platform Can Help You Reach GDPR Compliance
    How a Digital Business Platform Can Help You Reach GDPR Compliance Knut Stegelman, Bizagi - Solutions Consultant Recorded: Jun 21 2017 29 mins
    Watch a demonstration of how Bizagi can help you react to the risk of fatal data breaches and minimize their impact. The demonstration will show how an organization can become compliant protecting consumer data preventing severe financial consequences. The demonstration covers the process model for this application, designed with Bizagi Modeler and brought to life with Bizagi Studio.

    Register now to see how the Bizagi digital business platform can mitigate your risk of non-compliance with practical tips on:

    •How to adopt an approach to build fast and change quickly adapting to legislative changes
    •How to integrate third-party technology using disruptive technology as an enabler to stay competitive and compliant
    •How to drive digital business automation across operations to eliminate errors, protect data and delight customers.

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • How to Prepare for the Enforcement of the EU GDPR in 2018
    How to Prepare for the Enforcement of the EU GDPR in 2018 Holger Sutzke, Bizagi - Financial Services Lead DACH and Martin Stepanek, Business Process Management Consultant Recorded: Jun 21 2017 30 mins
    As any business with customers in the EU should know, the General Data Privacy Regulation (GDPR) will become law and be enforced from May 2018. Time is short, and becoming GDPR compliant means facing the biggest ever changes in privacy rules and finding ways to protect private data or face commercially damaging fines and reputational risk.

    Register now to discuss the major challenges of becoming GDPR compliant and how technology can be the pivotal enabler of change including:

    •How GDPR forces a step change when designing new products and services
    •Which technologies to look for that help protect and react against data breaches thus minimizing consequences
    •A practical GDPR checklist to help you get started

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals and Architects, Compliance & Risk Management Leaders
  • How a Digital Business Platform Fosters Efficiency and Innovation.
    How a Digital Business Platform Fosters Efficiency and Innovation. Lisa Lafayette, Bizagi - Solutions Consultant Recorded: Jun 21 2017 25 mins
    Learn how Bizagi builds engagement to gain value by managing resource expectations that can seamlessly provide a connected customer experience. This demonstration covers the process model for this application, designed with Bizagi Modeler and brought to life with Bizagi Studio.

    Register now to see how a Digital Business Platform can help you to gain value quickly by:

    •Accelerating the uptake of new technologies to optimize core capabilities with higher efficiency and lower costs.
    •Enabling collaboration of teams that deliver value and an experience customers care about
    •Fostering a culture of rapid innovation through building fast and changing quickly

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Managing Digital Applications for rapid growth: CIO’s nightmare
    Managing Digital Applications for rapid growth: CIO’s nightmare Janaki Jayachandran: Technology Director, Jothi Rengarajan: Principle Architect Recorded: Jun 21 2017 58 mins
    Almost every Enterprise is in the middle of digital transformation wave spanning across the landscape of social media, mobility, Analytics and Cloud. However, Enterprises have a big challenge in managing the digital applications built across this landscape comprising of both custom built and out of box solutions. While the number of applications grows rapidly there is also an increasing demand from the business which puts Enterprise IT under constant pressure to improve their agility and provide faster response times to meet market demands. Therefore, Enterprises are in dire need of a solution to simplify the development and management of digital applications with little to no operational overhead.
    In this webinar, we will be focusing on how to address the challenges of managing multiple digital applications and bring in standardization in the way they are built and managed.

    Join the webinar and learn how effectively you can improve business agility and achieve faster time to market through simplifying management of Digital Applications.

    Key Takeaways:
    •Challenges in managing diversified applications
    •Features of a Digital Management Platform
    •Building blocks for rapid development of new digital applications
    •Digital Management Journey of a Fortune 400 company
  • How to Shape Digital Transformation for Operational Efficiency
    How to Shape Digital Transformation for Operational Efficiency Derek Miers, MWD Advisors - Principal Analyst Recorded: Jun 21 2017 33 mins
    So often, transformation programs set out to deliver dramatic improvements in operational efficiency. Yet these programs commonly fail to connect the world of outside-in design thinking and customer experience, with the operational excellence required for cost reduction. Executives often feel they can just dictate the result and then hold managers accountable for the benefits.

    Join Derek Miers, industry analyst from MWD Advisors as he discusses why transformation success relies on:

    •Engaging your people including three fundamental phases of engagement needed to create the conditions for long-term transformation success
    •How to focus and configure core business components to serve multiple customer segments and experiences
    •Enabling innovation at the edges industrializing both the core business elements and the outcomes delivered to customers.
    •Reinventing how you deliver value is the why; digital transformation becomes how the organization innovates.

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • An Anthropological Blueprint for Business Success in the Digital Age
    An Anthropological Blueprint for Business Success in the Digital Age Ade McCormack, Digital Transformation Strategist Recorded: Jun 20 2017 42 mins
    The industrial era, for all its benefits, has relied on humans behaving as process-driven machine components. That is changing as we enter the digital age. Organizations that recognize this reality and act will thrive, despite the unheralded uncertainty and volatility we are experiencing.

    Join Ade McCormack, one of the leading Industry Digital Strategists as he makes the case for this hypothesis, and shares with you a framework for structuring your organization such that nature becomes your business partner. It will also highlight how business models, talent, leadership, culture and risk management are evolving.

    By attending this webinar, you will:

    •Understand the forces that are driving digital transformation.
    •Appreciate the impact digital is having on business models, talent and leadership.
    •Acquire a blueprint that will enable you to capitalize on this transition to the digital age.

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals
  • Stop Sending Bad Surveys
    Stop Sending Bad Surveys Roger Lee, Solutions Marketing Director, OpenText Recorded: Jun 20 2017 51 mins
    When your mother told you to “listen twice as much as you speak” she was right! With survey fatigue at an all-time record high, common sense will prevail to stop asking for feedback in bad surveys and start to listen more to what our customers are saying with the right survey techniques. Join Roger “Dr. WFO” Lee from OpenText Qfiniti and CCNG President David Hadobas as they discuss the alarming upsurge in bad surveys and best practices for collecting feedback that requires more “listening” than “asking”.
  • How Walmart Manages and Optimizes Online Promotions
    How Walmart Manages and Optimizes Online Promotions Tammy Everts, SOASTA Sr. Researcher and Director | Meredith Wollman, Manager Customer Marketing Walmart.com Recorded: Jun 20 2017 65 mins
    If you're not squeezing the most value out of your campaigns, you definitely have a competitor who is.

    Amazon continues to increase its online retail market share, and retailers are realizing they need to up their efforts to compete. For many retailers, part of these efforts includes stepping up their number of online promotions. But with dozens – or even hundreds – of promotions per week, it’s dangerously easy to lose touch with how campaigns are performing.

    This webinar will give you the boost you need to stay ahead of your competition by covering topics such as:
    - How page speed affects user engagement and conversion metrics
    - What causes the most common performance issues
    - How leading retailers are running, monitoring, and optimizing their campaigns
    - Tools that go far beyond what Google Analytics can tell you
  • No More Apologies: Mastering Multilingual Service in the Support Center
    No More Apologies: Mastering Multilingual Service in the Support Center Tom Tseki and Roy Atkinson Recorded: Jun 20 2017 60 mins
    Managing languages is a significant challenge for most service desks.

    To arm leaders with data and insight, join HDI and Lionbridge as they unveil the results of the industry’s most comprehensive research study on the topic, based on feedback from more than 350 support centers.

    Register to learn:
    *The impact of multilingual support on quality metrics
    *How best-in-class organizations provide multilingual support
    *Strategies to meet your organization’s specific language and channel requirements

    Who should attend:
    *Support center managers and directors who are faced with language challenges
    *Hiring managers who need to know about the challenge of finding and retaining multilingual analysts
  • Robotic Process Automation or Business Process Management, or Both?
    Robotic Process Automation or Business Process Management, or Both? Craig Le Clair, Forrester Research - Vice President, Principal Analyst Recorded: Jun 20 2017 33 mins
    Robotic process automation (RPA) is gaining the interest of many enterprises. It’s easy to see why; Enterprises everywhere are under immense pressure to digitize operations and they see a future where routine operations are fully automated. But how does RPA fit alongside BPM in a broader digital process automation strategy?

    Join us to hear Forrester analyze the current state of the process automation market, examining RPA's relationship to artificial intelligence (AI) and business process management (BPM), before proposing a blueprint for an overall digital operating model.

    Forrester's Craig Le Clair will provide insights from across leading digital process automation projects, including:

    •A model for the interaction between RPA, AI and BPM
    •How to overcome the challenges of governance, CoE and security
    •How to facilitate the relationship between Business, Technology and BPM

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals
  • Four Success Factors for Digital Transformation
    Four Success Factors for Digital Transformation Gustavo Gomez, Bizagi - CEO Recorded: Jun 20 2017 43 mins
    Like all change programs, successful Digital Transformation requires the proactive management of factors including risk, culture, skills, technology and business alignment. Leading companies are going beyond this and harnessing talent from across the business to drive rapid digital change.

    The question is: who are the people you can't deliver digital transformation without?

    Join Bizagi's CEO, Gustavo Gomez, to hear findings from Bizagi’s independent global study into successful digital transformation programs. By joining, you will learn practical lessons in how to:

    •Fight & beat resistance to change
    •Ensure business & IT alignment
    •Identify the key agents of digital change in your business

    Who should attend: Digital Transformation Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Fireside Chat: The Biggest Challenge Sales Managers Face
    Fireside Chat: The Biggest Challenge Sales Managers Face Steven Rosen Recorded: Jun 19 2017 47 mins
    Sales management experts Mike Weinberg and Steven Rosen are hosting a fireside chat providing their solutions and insights on the most challenging issues facing sales managers.
    Expect an action-packed discussion, filled with bold, blunt and powerful sales management insights and stories, that will help you crush your sales numbers.
  • The Myth of Price
    The Myth of Price Don Cooper, The Sales Heretic™ Jun 27 2017 6:00 pm UTC 45 mins
    Stop throwing your profits away! You can make a lot more money by simply discounting less and charging more. Don’t think you can? Just wait—immediately after this revealing presentation you’ll be raising your prices and reaping the rewards!
  • Risk-Based Testing 101
    Risk-Based Testing 101 Robert Poole Jun 28 2017 5:00 pm UTC 60 mins
    How do you decide what’s most important to test in your development projects? Risk-based testing provides a straightforward way to decide how and what to prioritize in your tests. In this informative session, Experis introduces you to the concepts of Risk-Based Testing, leaving you with methods and tools to improve your testing processes.
    In this training we answer these questions while teaching participants how to measure and rank risks, using a simple yet comprehensive method:
    •What is Risk-Based Testing?
    •What forms does it take?
    •When should it be used?
    •What are the key elements of risk?
    Who should attend:
    •QA practitioners interested in efficient testing
    •Business analysts who create requirements
    •Technical architects and developers who design and implement solutions to requirements
    •Project managers interested in effective development and test methods
  • Location Analytics: Use Cases for Improving Visualizations & Reports
    Location Analytics: Use Cases for Improving Visualizations & Reports Rick Styll, Product Management, SAS; AJ Rice, Alliance Manager, Esri Jun 29 2017 3:00 pm UTC 60 mins
    Nearly 70 percent of business data contains some level of location information. But business analysts rarely use this data within their BI and analytics workflows.

    Location analytics is more than just putting points on a map. It’s part of a much larger picture of using location to provide context in visualizations, reports and analytics. Utilizing geographic data in descriptive and predictive analytics helps companies discover new patterns, identify location-specific opportunities, and get a complete picture before making business decisions.

    In this webinar, Esri and SAS discuss the role that location analytics can play in determining practical next steps for your organization. A product demonstration will be shown as well.

    We’ll answer:
    • How does location analytics add value to BI and analytics initiatives?
    • What are the right uses for location analytics?
    • What pitfalls should organizations consider as they implement processes and technology for analyzing geographic data?
    • Are special skill sets required to use location information?
    • How can organizations best develop a strategy for using geographic data?
  • Driving Digital Transformation ROI with UC
    Driving Digital Transformation ROI with UC Robin Gareiss - President & Founder, Nemertes Research | Tim Poindexter - Marketing Director Americas, IR Jun 29 2017 5:00 pm UTC 60 mins
    Almost 70% of companies have a digital transformation initiative underway, yet most of these will fail.

    Robin Gareiss, President and Founder of Nemertes Research will present their recent findings on how successful organizations are delivering digital transformation initiatives Join this session to learn:

    - What defines digital transformation and why it's important.
    - How successful organizations are delivering digital transformation.
    - The true cost of downtime on your business (even with 99.99% up-time)
  • Migrating from any Oracle Retail version to the latest V16
    Migrating from any Oracle Retail version to the latest V16 Yamini Chitturi, Merchandising Solutions Architect and Chetan Singh, Store Solutions Architect Jul 6 2017 4:00 pm UTC 60 mins
    Current Omnichannel scenario demands retailers to stay abreast with the latest developments in Oracle Retail V16. This webcast focuses on educating them about:

    1.Why a feasibility study is crucial to your migration decision?
    2.Introduction to Aspire Systems Accelerators
    3.How can you reduce the Go-To-Market time to 6 months?
  • Career Stallers that Derail Sales Leaders & What to Do When You're Stalled Out
    Career Stallers that Derail Sales Leaders & What to Do When You're Stalled Out Deb Calvert Jul 7 2017 3:00 pm UTC 45 mins
    Welcome to The Sales Experts Channel! We are a community of 63 sales authors, trainers, researchers and thought leaders collaborating here to answer your questions about how to sell more effectively.
  • The API Economy in Banking what is the impact of the Regulatory Environment
    The API Economy in Banking what is the impact of the Regulatory Environment David Harvey, Senior Principal Banking Practice, NTT DATA Services, Richard Price Sales Director, FSI UK & Ireland, TIBCO Jul 12 2017 1:00 pm UTC 210 mins
    Regulatory conditions are preventing many banks from consolidating in the market, and there is evidence to support those financial institutions will need to re-engineer their own businesses, and customer propositions, and transform current models to remain relevant, nurture and grow their customer bases.

    As part of this process, developing differentiating capabilities will be key in highly competitive markets and innovation through the adoption of the new ‘Fintech ecosystem’ or “fintegration” (i.e. the marrying up of banks and Fintechs) will be pivotal in the banking industry’s fight to maintain their current business and grow. Join David Harvey, Senior Principal Banking Practice, NTT Data Services, and guest speaker Richard Price Sales Director – FSI UK & Ireland, TIBCO
    Banking Sector to be announced to learn about:
    Trends, Implications, Challenges and Proposed Solutions

    - The drive to open up APIs in the new Digital banking Economy
    - Approaches on how to better leverage new technologies through Open APIs
    - Best Practice in how to go about partnering
    - How to achieve Data Governance and Security whilst opening up
    APIs to third parties
    - What technologies can we leveraged (Robotics, Machine Based learning, Big Data Analytics and the Digital sixth sense)
  • Secure your content translation process with SDL Machine Translation
    Secure your content translation process with SDL Machine Translation Mihai Vlad, VP, Machine Learning Solutions, SDL Jul 13 2017 3:00 pm UTC 60 mins
    Machine Translation (MT) is essential to all business applications when data needs to be translated for timely decisions. However, increasing concerns over data privacy, IP and compliance require active measures to make sure there is no risk that confidential data can be misused or exposed during the MT process.

    In this webinar hosted by Mihai Vlad, VP Machine Learning Solutions at SDL, you’ll learn:

    • How your organization can benefit from a private MT service
    • How you can securely manage the translation of large volumes of data
    • Early results of SDL’s state-of-the-art Neural Machine Translation technology as part of SDL ETS

    SDL Enterprise Translation Server (ETS) offers a client-managed, MT solution that can be deployed on-premises or private cloud, keeping the MT process within your Intranet. SDL ETS has been used by government for more than 15 years and ensures you meet data privacy regulation and compliance by deploying a private MT portal that is both economically viable and scalable through a cloud service.
  • “Game On!”: Using Gamification to Increase Performance and Employee Retention
    “Game On!”: Using Gamification to Increase Performance and Employee Retention Casey Kostecka, Chief Business Development Officer, Convergent Jul 13 2017 5:00 pm UTC 60 mins
    Gamification has been the hot new topic within the contact center world for the past year or two. Most all contact center leaders understand the appeal of incorporating game mechanics into their operations, and can visualize the excitement and subsequent employee engagement the games will promote. Yet most contact centers still haven't implemented gamification, due to the limited, real world ROI information available. Convergent Outsourcing has been utilizing games tied to key performance metrics for the past two years. During this webinar, Casey Kostecka, Convergent Outsourcing's CBDO, will share Convergent's gamification experience, actual metric improvement results, and ROI data.
  • How AI turns customers into big-spending brand loyalists
    How AI turns customers into big-spending brand loyalists Stewart Rogers, Dir. of Marketing Technology, VentureBeat Jul 14 2017 5:00 pm UTC 60 mins
    Customer loyalty is won with both marketing messaging and customer service that anticipates needs, answers questions, and solves issues on the fly. And a well-integrated, data-soaked AI platform can deliver that perfectly timed, exquisitely personalized customer service with the right message, right time, right place support and communication that leads to big jumps in engagement rates. Not to mention enduring loyalty.

    But while integrating AI technology into your marketing automation systems can help build profitable long-term relationships, there are security issues to tackle, privacy issues to consider, and data integration to execute flawlessly.

    Want to do it right? Join our free VB Live event to learn how master marketers join marketing insight with AI intelligence execution to significantly boost customer loyalty.

    In this webinar, you’ll:
    * Learn how deep learning can help your customers get a "human" through chat
    * Cut through the hype around chat bots and learn what really matters
    * Understand privacy issues around AI and how it may impact your org's security
    * Integrate a successful marketing campaign using chatbot interactions

    Speakers:
    Stewart Rogers, Director of marketing technology, VentureBeat
    Wendy Schuchart, Moderator, VentureBeat
  • Every Sales YES Begins with a KNOW
    Every Sales YES Begins with a KNOW Sam Richter Jul 17 2017 6:00 pm UTC 45 mins
    Welcome to The Sales Experts Channel! We are a community of 63 sales authors, trainers, researchers and thought leaders collaborating here to answer your questions about how to sell more effectively.
  • Leading Social Media Selling
    Leading Social Media Selling Steven Rosen Jul 20 2017 4:00 pm UTC 45 mins
    Welcome to The Sales Experts Channel! We are a community of 63 sales authors, trainers, researchers and thought leaders collaborating here to answer your questions about how to sell more effectively.
  • Turning advances in VR + AR into business innovation
    Turning advances in VR + AR into business innovation Stewart Rogers, Director of Marketing Technology, VentureBeat Jul 20 2017 4:00 pm UTC 30 mins
    Last year, alternative reality and virtual reality raked in $1.8B, with 6.3M headsets shipped. And those numbers are expected to just keep climbing. AR and VR technology is getting sweeter every day, and the number of use cases is piling up. VR and AR isn’t just transforming how we experience games, it’s led to breakthroughs in health care, dropped operating costs for businesses, and changed how marketers can connect with customers.

    In this VB Live event, Stewart Rogers, Director of Marketing Technology, will be unveiling the results of our latest in-depth VB Insight consumer study. Register now for insights into VR and AR usage, consumer attitudes, and whether the massive potential audience that exists is ready to go virtual.

    By attending this VB Live event, you'll:
    * Understand VR and AR attitudes across the globe
    * Learn what's holding consumers back from these technologies
    * Introduce innovation with AR and VR into your own organization
    * Learn how payment technology will help facilitate new VR/AR experiences
    * Hear what experts think the future holds

    Speakers:
    * Stewart Rogers, Director of Marketing Technology, VentureBeat
    * Laura Gemmell, Innovation Analyst, Technology Innovation, Worldpay
    * Wendy Schuchart, Moderator, VentureBeat

    Register today!

    Sponsored by Worldpay
  • Measuring The Impact Of End-To-End Website Optimization
    Measuring The Impact Of End-To-End Website Optimization Mat Ball, Product Marketing Manager at SOASTA Jul 20 2017 5:00 pm UTC 45 mins
    End-to-end website optimization is a challenging goal for any retailer. With code changes, new features, new platforms, third party integrations, performance testing, and the clock ticking, full site optimization can be a tall order. From back-end infrastructure to front-end resources, join us as we take a look back at Nordstrom’s holiday preparation for some insight. Also, we’ll take a look into the future of performance analytics with SOASTA’s data science capabilities already helping over half of the IR 100 stay competitive.

    Join Mat Ball, Product Marketing Manager at SOASTA, for this tips-filled webinar. Mat will share how Nordstrom and other like retailers prepare for holiday readiness using performance optimization and analytic tools to assess, track, and improve their site’s performance.

    This web seminar will explain how to customize performance practices by measuring the impact of your end-to-end website optimization and how to utilize data science techniques to drive your business outcome.
  • How To Help New Sellers Thrive Like Your Top Performers
    How To Help New Sellers Thrive Like Your Top Performers Donald Kelly Jul 21 2017 4:00 pm UTC 45 mins
    Welcome to The Sales Experts Channel! We are a community of 63 sales authors, trainers, researchers and thought leaders collaborating here to answer your questions about how to sell more effectively.
  • The Power of Relevance in Value Propositions
    The Power of Relevance in Value Propositions Lisa Dennis Jul 25 2017 7:00 pm UTC 45 mins
    Welcome to The Sales Experts Channel! We are a community of 63 sales authors, trainers, researchers and thought leaders collaborating here to answer your questions about how to sell more effectively.
  • VR content production: How to take advantage of the VR wave
    VR content production: How to take advantage of the VR wave Taylor Freeman, CEO of Upload, Inc. Jul 26 2017 5:00 pm UTC 60 mins
    VR creates infinite storytelling possibilities, but it’s also infinitely difficult to pull off. It’s a completely new medium that requires an entirely new way of creating content, and endless inventiveness, and have you ever seen a 360-degree camera?

    Join our latest interactive VB Live event to hear how companies are reducing travel expenses but improving employee connection, conducting interviews, and giving presentations. Learn about companies like Walmart using VR technology to train employees; how doctors are leveling up their skills; educators are transforming learning; and audience engagement skyrockets when you give them a whole new way to see, touch and interact.

    And discover how consumers are interacting with VR right now, and what the marketplace is expected to look like in the year ahead.

    Register now for real talk on the possibilities of virtual reality, the resources you need, and the rules to break.

    In this webinar you’ll:
    *Hear the results - for the first time - of the latest VR market research
    *Discover the compelling business case for VR
    *Understand why consumer-generated VR content is important to business
    *Find out how companies are using VR content to strengthen their bottom line
    *Learn what’s next in the VR content world

    Speakers:
    *Taylor Freeman, CEO, of Upload, Inc.
    *Stewart Rogers, Director of Technology, VentureBeat
  • You Can't Always Get What You Want: Manufacturing Webinar
    You Can't Always Get What You Want: Manufacturing Webinar John Brandt, CEO of the MPI group and Marcia Walker, Principal Consultant, SAS Aug 1 2017 3:00 pm UTC 60 mins
    A majority of manufacturers in MPI’s recent survey are now making money off the IoT – a big change from just two years ago. But challenges remain. Many decision makers can’t access essential data: They can’t always get what they want. This growing digital divide means that improvements in operations, supply chain, logistics, and customer service are being delayed for some while others are benefiting. Webinar attendees will learn how their manufacturing peers benefit from IoT data today, what solutions, such as streaming analytics, are gaining traction, and where early adopters are seeing success.
  • How Better Measurement of User Outcomes Drives Quality
    How Better Measurement of User Outcomes Drives Quality James Urquhart, SOASTA SVP Performance Analytics Aug 3 2017 5:00 pm UTC 45 mins
    In the developer world, measurement of code and infrastructure has long served as the “eyes” into system quality and performance. But, as our systems become more focused on microservices and “serverless” function-centric models, the paradigm of measuring the system by its code breaks down. The solution seems to come from looking at things from the user’s perspective and measuring and testing user outcomes. Find out how this shift is changing everything from monitoring to testing to system design.
  • B2B video marketing: Turn your CRO into your BFF
    B2B video marketing: Turn your CRO into your BFF Stewart Rogers, Director of Marketing Technology, VentureBeat Aug 17 2017 5:00 pm UTC 60 mins
    You better get good at conversational video marketing, fast—or you're going to be obsolete.

    Videos and photos get the most retweets. Last year, Facebook's video viewership doubled from 4 billion views per day to 8 billion views per day in seven months. Google owns YouTube, and coincidentally, rich media is a favorite of the search engine's algorithms.

    Conversational videos drive traffic, boost engagement, and serve up information better than any other medium. They promote trust in your brand and your products. They're eminently shareable, potentially viral, and taking over the internet: 74 percent of all Internet traffic in 2017 will be video.

    Step up and stand out in every step of the sales funnel with conversational video marketing when you join our latest interactive VB Live event.

    By watching this webinar, you'll:
    * Optimize your audience takeaways for video content
    * Get tips from the savviest sales and marketing people on their video content strategy
    * Focus your energy on the right distribution channels for your adverts
    * Personalize video content to lock in the close

    Speakers:
    * Stewart Rogers, Director of Marketing Technology, VentureBeat
    More speakers to be announced soon!
  • Poof! You're a Sales Manager..... Now What?
    Poof! You're a Sales Manager..... Now What? Deb Calvert Aug 22 2017 5:00 pm UTC 45 mins
    Welcome to The Sales Experts Channel! We are a community of 63 sales authors, trainers, researchers and thought leaders collaborating here to answer your questions about how to sell more effectively.
  • 5 Ways to Improve Your Agile/DevOps Automation Strategy
    5 Ways to Improve Your Agile/DevOps Automation Strategy Meneta Bodurtha Aug 23 2017 5:00 pm UTC 60 mins
    Test automation has become a must, especially in agile and DevOps projects with their goals of continuous integration and fast deployment. QA teams face many challenges today with testing including emerging technologies, digital maturity, and fast-paced delivery expectations.

    In this session, attendees will learn about:
    1.Key challenges in today’s testing landscape that impact automation testing
    2.Ways to set expectations for automation that accelerate buy-in and support
    3.Considerations for prioritizing types of testing and technologies for automation
    4.Understanding who should be included in planning for automation
  • Collaborate Your Way to Profitability
    Collaborate Your Way to Profitability Babette Ten Haken Aug 28 2017 3:00 pm UTC 45 mins
    Welcome to The Sales Experts Channel! We are a community of 63 sales authors, trainers, researchers and thought leaders collaborating here to answer your questions about how to sell more effectively.
  • Back to Sales School
    Back to Sales School Debbie Mrazek Aug 29 2017 3:00 pm UTC 45 mins
    Welcome to The Sales Experts Channel! We are a community of 63 sales authors, trainers, researchers and thought leaders collaborating here to answer your questions about how to sell more effectively.
  • How to Advance The Sale With 95% Certainty
    How to Advance The Sale With 95% Certainty James Muir Aug 29 2017 8:00 pm UTC 45 mins
    Welcome to The Sales Experts Channel! We are a community of 63 sales authors, trainers, researchers and thought leaders collaborating here to answer your questions about how to sell more effectively.