Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.
By 2020 customer experience will overtake price & product as the key brand differentiator according to the Walker 2020 Customers Report. Your focus on demonstrating value NOT selling features is how deals get closed. Learn strategies for getting buyers at hello and delivering a great sales experience at every step in the buying process.
Why do the majority of salespeople struggle to have conversations with buyers that build trust and add value? Learn what science has found are the hidden, but most common, mindsets and beliefs that the majority of salespeople struggle with and discover how they impact sales performance and growth.
In this webinar, Ago Cluytens will take a deeper dive into the six core competencies that are required for Strategic Account Management success. Based on in-depth, current research around what high-performers do differently, Ago will give a detailed breakdown of how your organization – and you – can increase account penetration, protect your most valuable account from competitors, and generate substantially more revenue.
With today’s sophisticated and well-informed buyers, the “standard” value proposition just doesn’t cut it anymore. That, coupled with increasing competition, makes communicating the uniqueness of your offer and what truly differentiates you from all the other available alternatives very challenging. Learn how to create a buyer-focused message that SELLS.
It takes more than Superman or his Justice League to develop and maintain an effective app monetization strategy. This is especially true in light of a recent report which found that 0.19 percent of all mobile game players contributed 48 percent of revenue. How can one identify the high-spend users while not alienating the remaining percentage that only have potential to spend within the app?
Ideally, one would customize app strategy according to type of user. Better still, each user would have her own strategy. Unfortunately this isn't a scalable solution to monetization.
In this webinar, you'll learn to:
* Customize your monetization strategy so that it's scalable
* Unlock the revenue potential of lower spending users
* Attract higher-spend users
* Negotiate monetization strategies without alienating current users
* Maximo Cavazzani, founder and CEO, Etermax (Trivia Crack)
* Eric Shashoua, CEO, Kiwi for Gmail
* Stewart Rogers, Director of Technology, VentureBeat
* Wendy Schuchart, Analyst, VentureBeat
I have been repeatedly asked to provide sales managers with case studies on how to coach difficult sales reps. All sales managers have had to find ways to coach difficult reps that. In this webinar, there will 5 case studies of difficult sales people. The master class will be interactive with participants’ feedback and possible coaching solution.
As you know, outstanding customer experiences don’t happen by default. They are the result of well-designed products and processes that consistently meet needs, reduce effort, and deliver memorable moments.
Dr. Joseph Michelli, a Certified Customer Experience Professional, has helped and written about companies recognized for their customer experience excellence (e.g. The Ritz-Carlton Hotel Company, Zappos, Starbucks, Mercedes-Benz). In this webinar, Joseph will outline the “essential competencies” needed to "deliver outstanding experiences to every customer, every time – no excuses.” Join us for context and tools to elevate the experience of your internal and external customers by focusing on and integrating people, process, and technology.
Disciplined, focused execution of talent development, process, systems, and methodology are the key to Sales Readiness and improving sales productivity. In this presentation, Sales Expert Mike Kunkle will share how to create and align an Effective Selling System and an Effective Learning System to achieve breakthrough sales results.
Watch this recorded session from Momentum 2016 to hear how two DocuSign customers implemented DocuSign for Salesforce in their organization. Topics covered include best practices for implementing DocuSign for Salesforce and tips for driving adoption and usage of DocuSign for Salesforce across all departments.
Enterprise Web Content Management (EWCM) and Digital Experience (DX) platforms are among the biggest and most crucial investments that companies are making this year. Personalization, cloud platforms and intelligent workflow management have gone from 'nice-to-haves' to 'must haves' in a matter of moments - all to keep up with the shifting and ever-more-demanding end-user expectations.
Join CMSWire with our guest Mark Grannan, Senior Analyst at Forrester, and Kevin Cochrane, Chief Marketing Officer at BloomReach, for a one-hour webinar with insights into the biggest shifts in the market and a glimpse into the future of enterprise digital experience.
This webinar on-demand covers:
- DX trends and 'must haves'
- How to determine which platform is best for your business
- How the market is evolving and evaluation of DX platforms is changing
To learn more about Hippo CMS, and to try it for yourself, visit onehippo.com/en and bloomreach.com.
Email is the number one tool for sales prospecting. But with prospects’ inboxes overflowing with over 100 emails per day, it’s nearly impossible to break through the noise, distinguish your message and get a reply. Now’s your chance to figure out what to do differently to differentiate yourself.
Selling today requires creating long-term customers rather than one-shot sales. It has evolved from a transaction mentality to building relationships; from persuading and telling to problem-solving and helping; from low-price selling to value-added selling. In this webinar, Dr. Tony shows you how to turn customers into business apostles who “preach the gospel” for your company.
This live demo will cover the major use cases of SD-WAN that are applicable to both large and small enterprise scenarios.
- Distributed media streaming with multicast
- Enabling cloud-security capabilities with Zscaler
- Segmentation and per-segment topologies
- Service insertion and service chaining
- Virtualized elements for Cloud (IaaS+PaaS)
- Zero touch provisioning
A holistic approach to sales enablement will be provided in this webinar. Sales training is only one piece of the puzzle. The webinar will include communication and collaborative strategy; social media company policy; and recruitment practices. Participants will learn how these elements are to function together for an effective program.
Your Contact Center plays a significant role in your Customers' journeys. How do you protect this cornerstone of your brand? In this session, IR Experts will cover some best practices and case studies on:
- Finding gaps in the Customer Experience before your customers are affected
- Providing actionable data for your team & management
- Ensuring your Contact Center Technology delivers the Customer Experience you intend
Join us for insights that will help you decide the best way to protect your Contact Center and Customer Experience.
Imagine a team that’s always in fierce competition with its’ rival. It has fewer resources than its’ opponents – less money, fewer players, older equipment, less data. Yet this team has the best record in its’ league – by far. Tim will show you how you can apply the performance principles this team uses to your business and to your life.
Does your company's sales team struggle to find, recruit, and retain great women sellers? Are you in tech, SaaS, telecom, manufacturing, distribution, or a utility? There is a big movement happening for companies to make their sales team reflect more of who their buyers are, and to find new ways to fill the many sales positions open on their team.
In this session, learn five things that companies can do to increase the number of women sellers on their sales team and promote women into sales leadership.
If you are a woman in sales considering sales leadership or a bigger sales role, we will talk about the five things you need to rise within your organization.
If you are a young woman in school or just starting your career, learn more about this hidden career you may not know much about.
This session is for sales leaders - men and women - and for women sellers.
Our buyer research in the Stop Selling & Start Leading® movement revealed specific behaviors that buyers want to see from sellers. In this webinar, I'll share what this means for needs assessment and how you can shift from old-school diagnostic to buyer-preferred dialogic assessments.
The fight for market share is online. Does your organization have the strategy and technology in place to win customer experiences?
Register today to hear analyst Simon Crawley from Vanson Bourne provide best practices, based on results from a new commerce experience survey, for optimizing analytics to create an engaging customer journey.
- Understand where businesses struggle most in creating personalized commerce experiences
- How to avoid departmental silos and bad lines of communication
- Why, and how, a contextualized experience must go beyond the point of purchase
Inspire your organization to deliver the personalized, contextualized commerce experience your customers expect. Register for this free webinar today!
There is no doubt the single biggest request from sellers is on how to get their time back and be more productive in 2017. This session will cover research, resources, and 3 top tips for gaining more time in your day as a more “thoughtful” seller. We will be giving away 2 copies of Jill Konrath’s new book, “More Sales, Less Time”.
Salespeople skilled in EI outperform the competition in sales calls. Skilled EI leaders motivate and build better teams. The ability to understand the effect your emotions have on others and manage yourself accordingly is a competitive advantage to not only your sales force, but for you personally. EI is also the single biggest factor in driving employee engagement, commitment and results.
In times of change and increased competition, HOW you sell is becoming your primary differentiator. Learn how to build a sales process that makes it easy to execute your b2b sales strategy, by driving the behaviors needed to consistently achieve your targets.
If you were honest with yourself, could you say that your sales aids, value propositions, sales and forecasting processes are designed from a customer point of view, or are your tools company-centric? Join Janice Mars, Principal and Founder of SalesLatitude and Lisa Dennis, President of Knowledgence Associates for a fun and action-packed 45 minutes on not only how to see things through your customer’s lens, but also how to build it into your sales toolkit.
Lisa Magnuson President of TopLine Sales to moderate
When planning your digital transformation strategies for 2017, don’t leave your MVPs behind—your Most Valuable Personnel.
Join us for a discussion featuring guest speaker J.P. Gownder, Forrester Research, Inc. Vice President and Principal Analyst, and Stuart Gavurin, Mission Data CEO, where you will learn how emerging technologies can be used to create meaningful change across your workforce.
In this webinar you will learn:
- How delivering frictionless employee experiences (EX) improves operational efficiency, employee engagement, and workforce productivity
- How frictionless EX can improve customer experiences (CX) and create significant revenue and profitability gains for your business
- Practical strategies for implementing the newest technologies driving EX and CX change in 2017, including Internet of Things, voice-activated interfaces, and machine learning
Registrants will receive a complimentary copy of the new Forrester report Ten Trends That Will Reshape Workforce Productivity in 2017.
Thousands of people are on LinkedIn and not taking advantage of its full power. Find out how to make your connections count and get the leads flowing. Discover the 5 Secrets That Will Change Your Approach to LinkedIn Networking forever.
Salespeople will be amazed at how they can build relationships and generate leads.
Sales leaders will gain ideas to help their salespeople prospect.
Digital and self-service payment channels have changed the way banks and customers interact. Less direct interaction means more reliance on “Big Data” for insights that will help you identify ways to better serve your customers, run more effective card programs and capture more wallet share.
Printec and INETCO invite you to attend a 30-45 minute live webinar, where we will showcase new technologies that will help your financial organization derive better value from customer transaction data. Learn how you can establish real-time insights into:
- Card usage patterns
- Profitability and cash flow
- Application, network or third party service performance
Can’t make the date? That’s ok. Contact Printec or INETCO if you are still interested in arranging a private discussion on how detailed transactional data can help you to predict next best product, identify customer performance problems, customize the consumer experience, competitively price card services and loans, execute targeted marketing strategies, and much more.
With over 1 billion monthly active users, Facebook Messenger is beginning to change the world for companies looking for ways to connect with, engage, and retain an unprecedented number of customers. And we’re guessing that’s probably you.
It’s all because of Messenger’s developer tools, which have leapt on the promise of bots for customer service and native payments without ever leaving the platform--and have thoroughly delivered on it. Users stay cozily inside the Messenger platform to play games, search, shop, pay, and more, meaning they’re fully engaged with your brand in multiple ways in a single brand context.
Facebook’s long-term plan: make Messenger the center of users’ lives. Your short-term plan: start positioning yourself to take advantage of this revolution in messenger tech innovation. Register for this free VB Live event now and learn how you can monetize Messenger.
In this webinar, you’ll:
Understand the broader digital wallet strategy to connect with customers through chatbots
Get valuable tips to spin chatbots into gold
Learn the biggest mistake organizations are making with payments through Messenger
* Stewart Rogers, Director of Marketing Technology, VentureBeat
* Wendy Schuchart, Moderator, VentureBeat
Register for this webinar and discover 5 powerful strategies to help you excel and shine as an introvert in sales, without losing yourself in the process:
•How to promote yourself without being obnoxious
•What strategies to use for networking and social functions
•How to know and meet your client's REAL needs (and make them happy)
•How to persuade your clients without being manipulative
Here is what you will learn:
•The five-step master formula for attracting all the business you want
•The secrets to building a sales machine that delivers quality prospects day in and day out
•How having fewer prospects actually leads to more profit
•And so much more...
LinkedIn Publisher is like a hidden treasure for content marketing. If you have the right “map” to find the gold within! My session will be your roadmap to LinkedIn Content Marketing Success. As one of Linkedin Learning’s authors, we get special access to what LinkedIn is looking for in Publisher Posts- and I’ll share that information with you!
When Business Development is done right, there is no limit to what can be accomplished! Caryn answers the top 4 sales questions she is asked most about sales including, “How do I get more sales? How do I meet more prospects? How do I close sooner? And, how do I find time for business development?”
As businesses strive to transform in order to survive and thrive in the digital age, digital initiatives have become increasingly focused on the customer experience (CX) rather than more traditional goals of efficiency and cost reduction.
So what does this mean for those tasked with delivering digital innovation and applications to the business? It means re-thinking operational models to connect employees, processes and devices with personalized and contextualized information – all to better serve customers.
Join Bizagi and guest speaker Rob Koplowitz, VP and Principal Analyst at Forrester Research as they discuss how today’s digital platform technologies can support these goals.
Register now to join the discussion on questions like:
-What does digital transformation mean for traditional businesses?
-Why is the shift from cost efficiency to customer experience so important?
-How can digital platforms help you improve the customer experience?
-Important strategies for delivering business applications faster in 2017
Who should attend: Digital Transformation Leaders, Application Development Leaders, IT and Business Process Professionals.
About Rob Koplowitz
Rob’s research focuses on business process management as well as artificial intelligence and cognitive computing.
Rob returns to Forrester after leading IBM’s strategy for integrating Watson into the company’s collaboration services. Rob brings many years of experience in enterprise software consulting, product marketing, product management, and strategy.
Traditional solution selling is failing. Why? Because buyers don’t see value in your traditional approach. Your sales methods have become commoditised.
What do buyers want? They want help to think differently about their business, to explore new ways to achieve their desired outcomes. They need you to disrupt their thinking.
In the fast pace world we live in today, customers are looking for quick, easy and effortless experiences to solve their problems. Companies, on the other hand, are striving to engage with their customers more often and build stronger relationships.
Online communities are well suited for these ongoing conversations where companies can strengthen their brand, lower support costs, and provide an easy way for customers to learn from each other.
Online communities are one of the fastest growing destinations for asking product questions, requesting product enhancements, and obtaining technical support. Learn how these five tips will maximize your online customer community and elevate your customer’s experiences.
Stakes are high for software demos. Mistakes can slow down the sales cycle and even cost you the sale. Discover the 5 biggest demo mistakes being made today by both new and experienced sales reps and learn how to avoid them.
Are you an effective sales communicator? Can you go toe-to-toe with senior executives and drive a purposeful, strong, relevant, engaging and effective sales conversation? And not sound like a salesperson? Easier said than done. This power-packed webinar will provide practical sales enablement frameworks to improve and impact executive sales conversations.
Are you coaching to hit quota or are you coaching for customer success? There’s a big difference, one drives mediocrity, the other drives competitive differentiation. Learn the distinctions between quota coaching and purpose coaching along with techniques to improve the win-rate, and coach reps after they fail.
Everyone can be more intelligent about some aspects of Selling. Jim Cathcart, co-creator of The Sales IQ Plus online assessment shows you how to break down each aspect of selling so that you can initiate surgically precise improvements that pay off big time in sales results. Don’t just study Selling study the parts of it that will help You the Most!
Business favours the brave. Today salespeople must step out of the mold of reactive order takers content to do what they have always done. Today, they must become marketers of not just their product and company but their own personal company brand. Discover how to market yourself more fully in this VUCA world.
A well thought out Sales Learning Strategy enables the processes, systems, and methodology you have in place to be most effective. Sales Expert Jane Gentry will share how to create a learning strategy that will enable your sales team to create growth.
When designing a modern sales force, what works best for your sales organization? This session highlights four Sales Experts’ perspectives on planning a successful sales program. From Small Businesses building a first sales team to Enterprise Organizations looking to improve sales operations, join this session to understand how sales leaders can plan for sales success.
Whether you're a global sales leader or a regional sales manager, effective Sales Operations and Planning is critical to running a successful team. What are the keys to managing territory and account priorities, correct processes, accurate forecasting and efficient pipeline management? This session will highlight proven best practices, tools and principles.
Do you set BIG goals but end up the year missing them? Put an end to missing goals once and for all with this fast-paced session. Learn how to increase your productivity so you spend less time working and more time making money.