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Customer Experience

  • VR content production: How to take advantage of the VR wave
    VR content production: How to take advantage of the VR wave Stewart Rogers, Director of Marketing Technology, VentureBeat Recorded: Jul 26 2017 60 mins
    VR creates infinite storytelling possibilities, but it’s also infinitely difficult to pull off. It’s a completely new medium that requires an entirely new way of creating content, and endless inventiveness, and have you ever seen a 360-degree camera?

    Join our latest interactive VB Live event to hear how companies are reducing travel expenses but improving employee connection, conducting interviews, and giving presentations. Learn about companies like Walmart using VR technology to train employees; how doctors are leveling up their skills; educators are transforming learning; and audience engagement skyrockets when you give them a whole new way to see, touch and interact.

    And discover how consumers are interacting with VR right now, and what the marketplace is expected to look like in the year ahead.

    Register now for real talk on the possibilities of virtual reality, the resources you need, and the rules to break.

    In this webinar you’ll:
    *Hear the results - for the first time - of the latest VR market research
    *Discover the compelling business case for VR
    *Understand why consumer-generated VR content is important to business
    *Find out how companies are using VR content to strengthen their bottom line
    *Learn what’s next in the VR content world

    Speakers:
    * Dean Johnson, Head of Innovation, Brandwidth
    * Crystal O’Hea, Senior Director Expedition X, SeaWorld Parks and Entertainment
    * Stewart Rogers, Director of Technology, VentureBeat
    * Rachael Brownell, Moderator, VentureBeat
  • Handling multiple releases for multiple customers
    Handling multiple releases for multiple customers Aspire Systems Recorded: Jul 26 2017 3 mins
    This video illustrates how multiple releases can be made at the same time for different customers, by adopting the feature-based release model.
  • Planning and Implementing a Global Language Strategy
    Planning and Implementing a Global Language Strategy Steve Dornsife, Global Learning & Organizational Dvlpmt, PayPal & Jack Marmorstein, Corporate Strategy Lead, Rosetta Stone Recorded: Jul 25 2017 57 mins
    Did you know that nearly 90% of managers say their teams face language proficiency challenges, yet only one-third are actually working with their HR departments to overcome this obstacle? Hear how PayPal recognized the need for language training across their organization and learn success tips for implementing a global language strategy.
  • The 3 Essentials of Digital Transformation & How to Deliver Them
    The 3 Essentials of Digital Transformation & How to Deliver Them Rob Koplowitz, VP and Principal Analyst at Forrester Research and Steve Tassell, Bizagi Recorded: Jul 25 2017 40 mins
    Is your digital transformation moving in the right direction? We know that there are three essential business imperatives that organizations need to act on: delivering better customer experiences, improving operational efficiency, and managing regulatory compliance.

    Wherever you are in your journey, process automation is recognized as a foundation for meeting these digital transformation goals. So join Bizagi and guest speaker Rob Koplowitz, VP and Principal Analyst at Forrester Research, as we explore the role of ‘Digital Process Automation’ in digital transformation and discuss real-life stories of how it has helped companies to:

    •Deliver digitally-led omni-channel customer experiences
    •Improve operational excellence, efficiency and agility
    •Manage data, privacy and processes to meet regulatory compliance
    •Innovate at the speed of changing customer expectations in your industry

    Who should attend: Digital Transformation Leaders, Application Development Leaders, IT and Business Process Professionals.

    About Rob Koplowitz

    Rob’s research focuses on business process management as well as artificial intelligence and cognitive computing. Rob returns to Forrester after leading IBM’s strategy for integrating Watson into the company’s collaboration services. Rob brings many years of experience in enterprise software consulting, product marketing, product management, and strategy
  • How To Help New Sellers Thrive Like Your Top Performers
    How To Help New Sellers Thrive Like Your Top Performers Donald Kelly Recorded: Jul 21 2017 47 mins
    During this training sales leaders will learn how to coach their new reps so they can perform like their more experienced reps.
  • Merchandising for Omnichannel Excellence
    Merchandising for Omnichannel Excellence Donna McGuckin and Brittany Bullard, Industry Consultants, SAS Recorded: Jul 20 2017 29 mins
    This webinar will provide a high level overview of how localized assortments and customer-centric merchandise planning can power your omnichannel business strategy.
  • How to Measure The Impact Of End-To-End Website Optimization
    How to Measure The Impact Of End-To-End Website Optimization Mat Ball, Product Marketing Manager at SOASTA Recorded: Jul 20 2017 42 mins
    End-to-end website optimization is a challenging goal for any retailer. With code changes, new features, new platforms, third party integrations, performance testing, and the clock ticking, full site optimization can be a tall order. From back-end infrastructure to front-end resources, join us as we take a look back at Nordstrom’s holiday preparation for some insight. Also, we’ll take a look into the future of performance analytics with SOASTA’s data science capabilities already helping over half of the IR 100 stay competitive.

    Join Mat Ball, Product Marketing Manager at SOASTA, for this tips-filled webinar. Mat will share how Nordstrom and other like retailers prepare for holiday readiness using performance optimization and analytic tools to assess, track, and improve their site’s performance.

    This web seminar will explain how to customize performance practices by measuring the impact of your end-to-end website optimization and how to utilize data science techniques to drive your business outcome.
  • What’s the Future of Personal Assistant Apps?
    What’s the Future of Personal Assistant Apps? Alison Murdock, SVP Marketing, Verto Analytics Recorded: Jul 20 2017 27 mins
    Does the rise of AI-driven personal assistant apps - led by Siri, Alexa, and Cortana - have the potential to impact our daily digital behavior with everyday tasks like shopping, browsing the internet, and discover content? In this webinar, we’ll look at new research that indicates where this market is headed.

    Key insights included:

    - The most popular AI-powered personal assistant apps.
    - How are consumers actually using personal assistant apps?
    - A day-in-the-life of a Personal Assistant App super user.
  • Turning advances in VR + AR into business innovation
    Turning advances in VR + AR into business innovation Stewart Rogers, Director of Marketing Technology, VentureBeat Recorded: Jul 20 2017 31 mins
    Last year, alternative reality and virtual reality raked in $1.8B, with 6.3M headsets shipped. And those numbers are expected to just keep climbing. AR and VR technology is getting sweeter every day, and the number of use cases is piling up. VR and AR isn’t just transforming how we experience games, it’s led to breakthroughs in health care, dropped operating costs for businesses, and changed how marketers can connect with customers.

    In this VB Live event, Stewart Rogers, Director of Marketing Technology, will be unveiling the results of our latest in-depth VB Insight consumer study. Register now for insights into VR and AR usage, consumer attitudes, and whether the massive potential audience that exists is ready to go virtual.

    By attending this VB Live event, you'll:
    * Understand VR and AR attitudes across the globe
    * Learn what's holding consumers back from these technologies
    * Introduce innovation with AR and VR into your own organization
    * Learn how payment technology will help facilitate new VR/AR experiences
    * Hear what experts think the future holds

    Speakers:
    * Stewart Rogers, Director of Marketing Technology, VentureBeat
    * Laura Gemmell, Innovation Analyst, Technology Innovation, Worldpay
    * Wendy Schuchart, Moderator, VentureBeat

    Register today!

    Sponsored by Worldpay
  • How secure is your enterprise machine translation process?
    How secure is your enterprise machine translation process? Mihai Vlad, VP, Machine Learning Solutions, SDL; Arle Lommel, Senior Analyst, Common Sense Advisory Recorded: Jul 19 2017 58 mins
    Machine Translation (MT) is essential to all business applications when data needs to be translated for timely decisions. However, increasing concerns over data privacy, IP and compliance require active measures to make sure there is no risk that confidential data can be misused or exposed during the MT process.

    In this webinar hosted by Mihai Vlad, VP Machine Learning Solutions at SDL, featuring guest speaker Arle Lommel, Senior Analyst at Common Sense Advisory, you’ll learn:

    • How your organization can benefit from a private MT service
    • How you can securely manage the translation of large volumes of data
    • Early results of SDL’s state-of-the-art Neural Machine Translation technology as part of SDL ETS
    • Based on CSA’s comprehensive research with MT providers, implementers, and consumers, Arle Lommel will cover the direction the market is headed, how NMT is changing that direction, and the role secure MT solutions play

    SDL Enterprise Translation Server (SDL ETS) offers a client-managed, MT solution that can be deployed on-premises or private cloud, keeping the MT process within your Intranet. SDL ETS has been used by government for more than 15 years and ensures you meet data privacy regulation and compliance by deploying a private MT portal that is both economically viable and scalable through a cloud service.
  • Preparation Prior to the Sales Call: Researching People
    Preparation Prior to the Sales Call: Researching People Sam Richter Recorded: Jul 17 2017 49 mins
    On a sales call, knowing about the person and what’s important to him/her is the key to relevance, gaining permission to ask questions, and building a genuine relationship. In this session, award-winning speaker Sam Richter will show you how to find information on people, in ways you never thought possible
  • How AI turns customers into big-spending brand loyalists
    How AI turns customers into big-spending brand loyalists Dr. Anand Rao, Global AI Lead for PwC Data & Analytics Recorded: Jul 14 2017 61 mins
    Customer loyalty is won with both marketing messaging and customer service that anticipates needs, answers questions, and solves issues on the fly. And a well-integrated, data-soaked AI platform can deliver that perfectly timed, exquisitely personalized customer service with the right message, right time, right place support and communication that leads to big jumps in engagement rates. Not to mention enduring loyalty.

    But while integrating AI technology into your marketing automation systems can help build profitable long-term relationships, there are security issues to tackle, privacy issues to consider, and data integration to execute flawlessly.

    Want to do it right? Join our free VB Live event to learn how master marketers join marketing insight with AI intelligence execution to significantly boost customer loyalty.

    In this webinar, you’ll:
    * Learn how deep learning can help your customers get a "human" through chat
    * Cut through the hype around chat bots and learn what really matters
    * Understand privacy issues around AI and how it may impact your org's security
    * Integrate a successful marketing campaign using chatbot interactions

    Speakers:
    * Dr. Anand Rao, Global AI Lead for PwC Data & Analytics
    * Scott Horn, CMO, 24[7]
    * Stewart Rogers, Director of marketing technology, VentureBeat
    * Rachael Brownell, Moderator, VentureBeat
  • “Game On!”: Using Gamification to Increase Performance and Employee Retention
    “Game On!”: Using Gamification to Increase Performance and Employee Retention Casey Kostecka, Chief Business Development Officer, Convergent Recorded: Jul 13 2017 56 mins
    Gamification has been the hot new topic within the contact center world for the past year or two. Most all contact center leaders understand the appeal of incorporating game mechanics into their operations, and can visualize the excitement and subsequent employee engagement the games will promote. Yet most contact centers still haven't implemented gamification, due to the limited, real world ROI information available. Convergent Outsourcing has been utilizing games tied to key performance metrics for the past two years. During this webinar, Casey Kostecka, Convergent Outsourcing's CBDO, will share Convergent's gamification experience, actual metric improvement results, and ROI data.
  • Migrating from any Oracle Retail version to the latest V16
    Migrating from any Oracle Retail version to the latest V16 Yamini Chitturi, Merchandising Solutions Architect and Chetan Singh, Store Solutions Architect Recorded: Jul 13 2017 56 mins
    Current Omnichannel scenario demands retailers to stay abreast with the latest developments in Oracle Retail V16. This webcast focuses on educating them about:

    1.What's New in V16?
    2.Identifying the right BOM
    3.What should you focus on during Implementation?
  • Contact Center Deployment Models - Is Cloud the Right Choice for Everybody?
    Contact Center Deployment Models - Is Cloud the Right Choice for Everybody? Michael Wiesblatt, VP Sales, Altivon Recorded: Jul 10 2017 36 mins
    In today’s market, in almost every buying process, companies are struggling to choose which way to deploy new technologies to support their customer service strategy. Moving applications to the cloud is no longer just a fad or buzzword. Large enterprises are building their entire IT strategy around the cloud. The problem is that there are some significant factors that cannot be ignored when considering deploying a customer facing, mission critical solution like the contact center technology in the cloud. In today’s discussion, we will explore some of the market trends, recommended steps to take to assess what is the right path forward, and key things to consider when deciding on a deployment strategy.
  • Career Roadblocks that Derail Sales Leaders & What to Do When You're Stalled Out
    Career Roadblocks that Derail Sales Leaders & What to Do When You're Stalled Out Deb Calvert Recorded: Jul 7 2017 44 mins
    Welcome to The Sales Experts Channel! We are a community of 63 sales authors, trainers, researchers and thought leaders collaborating here to answer your questions about how to sell more effectively.
  • InsureRelevance, exciting new technologies for Digital Insurance Acceleration
    InsureRelevance, exciting new technologies for Digital Insurance Acceleration NTT DATA & NTT DATA Servcices Recorded: Jul 7 2017 13 mins
    An overview of new technologies leveraging tradition, data, and insight to help make history. Insurance needs to stay relevant to the the changing way of life. Respecting privacy, accepting everyone is different, allowing for always on, and broadening support to the customer with money advice via digital media.

    This video explores exciting new technologies delivered via an innovative services platform to channel digital accelerators including:

    - NTT DATA Digital Vault
    - NTT DATA Services IoT Accelerator platform
    - NTT DATA Services Digital Transformation omni-channel experience
    enabling customers to cross sell and and engage more efficiently with
    customers.

    These innovative new technologies improve the customer experience, increase customer interaction allowing to cross sell and upsell new products and services, reduce claims, and make buildings smart and help create and archive of digital assets with low risk and fast role out.
  • Driving Digital Transformation ROI with UC
    Driving Digital Transformation ROI with UC Robin Gareiss - President & Founder, Nemertes Research | Tim Poindexter - Marketing Director Americas, IR Recorded: Jun 29 2017 63 mins
    Almost 70% of companies have a digital transformation initiative underway, yet most of these will fail.

    Robin Gareiss, President and Founder of Nemertes Research will present their recent findings on how successful organizations are delivering digital transformation initiatives Join this session to learn:

    - What defines digital transformation and why it's important.
    - How successful organizations are delivering digital transformation.
    - The true cost of downtime on your business (even with 99.99% up-time)
  • Location Analytics: Use Cases for Improving Visualizations & Reports
    Location Analytics: Use Cases for Improving Visualizations & Reports Rick Styll, Product Management, SAS; AJ Rice, Alliance Manager, Esri Recorded: Jun 29 2017 56 mins
    Nearly 70 percent of business data contains some level of location information. But business analysts rarely use this data within their BI and analytics workflows.

    Location analytics is more than just putting points on a map. It’s part of a much larger picture of using location to provide context in visualizations, reports and analytics. Utilizing geographic data in descriptive and predictive analytics helps companies discover new patterns, identify location-specific opportunities, and get a complete picture before making business decisions.

    In this webinar, Esri and SAS discuss the role that location analytics can play in determining practical next steps for your organization. A product demonstration will be shown as well.

    We’ll answer:
    • How does location analytics add value to BI and analytics initiatives?
    • What are the right uses for location analytics?
    • What pitfalls should organizations consider as they implement processes and technology for analyzing geographic data?
    • Are special skill sets required to use location information?
    • How can organizations best develop a strategy for using geographic data?
  • Risk-Based Testing 101
    Risk-Based Testing 101 Robert Poole Recorded: Jun 28 2017 50 mins
    How do you decide what’s most important to test in your development projects? Risk-based testing provides a straightforward way to decide how and what to prioritize in your tests. In this informative session, Experis introduces you to the concepts of Risk-Based Testing, leaving you with methods and tools to improve your testing processes.
    In this training we answer these questions while teaching participants how to measure and rank risks, using a simple yet comprehensive method:
    •What is Risk-Based Testing?
    •What forms does it take?
    •When should it be used?
    •What are the key elements of risk?
    Who should attend:
    •QA practitioners interested in efficient testing
    •Business analysts who create requirements
    •Technical architects and developers who design and implement solutions to requirements
    •Project managers interested in effective development and test methods
  • The Myth of Price
    The Myth of Price Don Cooper, The Sales Heretic™ Recorded: Jun 27 2017 49 mins
    Stop throwing your profits away! You can make a lot more money by simply discounting less and charging more. Don’t think you can? Just wait—immediately after this revealing presentation you’ll be raising your prices and reaping the rewards!
  • Digital Transformation: How to Deliver Exceptional Customer Service
    Digital Transformation: How to Deliver Exceptional Customer Service Rafael Izquierdo, Executive Vice President - Seguros Universal, Juan Manuel Mogollon, VP LATAM - Bizagi Recorded: Jun 22 2017 28 mins
    The insurance industry is facing increasing competition with the rise of technology and challenger brands. To continuously thrive in this competition, established players need to deliver exceptional service in order to attract and retain customers.

    Register for this webinar to hear how Seguros Universal, an vehicle insurance provider based in the Dominican Republic, defends its market share with exceptional services, and how the company automates claims process to provide comprehensive and robust case management and analytics.

    Rafael Izquierdo, Executive Vice President of Administration, Risk, Legal and Compliance will discuss how the company:

    -Defended its market share with service excellence
    -Delivered faster, more productive and error-free processes
    -Reduced vehicle part returns by 30%

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Transforming Healthcare using Artificial Intelligence and Micro-Learning
    Transforming Healthcare using Artificial Intelligence and Micro-Learning Morgan Porter, CTO Mentis Neuro & Barbara North, CDO Mentis Neuro Recorded: Jun 22 2017 33 mins
    In healthcare digitalization holds huge potential for improving and saving lives. Mentis Neuro, a leading US based neuro-rehabilitation provider, is pioneering cutting edge Artificial Intelligence (AI) to transform staff efficiency and the patient experience.

    Join Morgan Porter (CTO) and Barbara North (CDO) as they discuss how AI and contextualized micro-learning are:

    -Transforming the patient experience for the digital age
    -Providing real-time training information to staff exactly when they need it
    -Ensuring Mentis Neuro Health meets important healthcare regulations

    Who should attend: Digital Technology leaders, Application Development Leaders, IT and Business Process Professionals
  • Digital Transformation: How to Model Human Behavior in Digitization
    Digital Transformation: How to Model Human Behavior in Digitization Frank Beyer, Former Senior Business Process Management at Kyocera Document Solutions Europe Recorded: Jun 22 2017 27 mins
    Digital transformation is the change associated with the application of digital technology in all aspects of human society. For businesses, it is about creating a competitive edge by digitizing operations for greater efficiency, intelligence and agility.

    One main challenge of digitization is modelling human behavior and cognitive processes into logical expressions that can be digitized and automated. How do we translate complex human behavior and thinking into digital processes?

    Frank Beyer, a business process management expert will share how approvals of various kind and pricing calculations can be automated thereby drawing on his experience with a pilot project at former employer Kyocera , a Japanese multinational electronics and ceramics manufacturer, automates its pricing calculation and approvals.

    Register and hear Frank Beyer and Bizagi discuss:

    •How to model human activities into digital processes
    •How to break the cognitive barrier to embark on RPA
    •The impact and hidden benefits of digitizing human activities


    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals
  • Objective Based Selling: Sell More to More People
    Objective Based Selling: Sell More to More People Tibor Shanto Recorded: Jun 22 2017 46 mins
    Most sales people spend a disproportionate time selling to narrow segment of their market, while ignoring or struggling to engage with over 50% of potential buyers. Objective Based Selling presents a different way to look, engage and sell to often ignored segments, leaving money and success on the table.