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Customer Experience

  • Reputation.com's Post-Transform Product Demo One
    Reputation.com's Post-Transform Product Demo One
    Michael Chang Live 60 mins
    Join us as our product specialists take you through Reputation.com's updated and cutting-edge platform for RXM. In this live demonstration you'll see how the platform works, why we've created it and what it can do for your organization. At the end there will be a live Q&A where you can ask questions specific to your needs. We look forward to having you there!
  • Your phone and your face. Anchoring users to real identities.
    Your phone and your face. Anchoring users to real identities.
    Robert Humphrey | CMO | Onfido & Mickey Martin | Global Lead, Sales Engineering | Onfido Recorded: May 28 2020 52 mins
    Expectations of online businesses have never been higher. Customers expect frictionless and personalized experiences, while demanding evermore streamlined registration processes. And if they don’t get them, they’ll take their business elsewhere.

    Resultantly, businesses are experiencing a profound tension. How do you balance frictionless registration, and effective identity management - so that customers are more than just an email and password in a database?

    In this webinar, Robert Humphrey and Mickey Martin will be discussing how to anchor customers to real identities in an easy and secure way.

    Join to learn about how:

    -Anchored identities enable user-controlled re-authentication and recredentialing via biometrics

    -Document-first verification with data extraction can eliminate friction, and lead to better data integrity

    -Identity verification can stop fraud at the door, protecting revenue and platform trust
  • Best Practices for Business Continuity: Hit the Ground Running
    Best Practices for Business Continuity: Hit the Ground Running
    Adam Dofrman, Christopher Eden Recorded: May 28 2020 53 mins
    Adam returns for a third Town Hall Webinar to provide insight into the post-COVID-19 landscape and how your preparation now can help your brand when it comes to re-opening.

    We'll be looking at key updates and sharing the learning of these past few weeks about Google and GMB, and discuss how businesses can be ready to bounce back from COVID-19.

    We also have time for a live Q&A with our presenter.
  • Webinar: The Challenges of Test Automation
    Webinar: The Challenges of Test Automation
    Steve M. Barreto, Presales Solutions Architect at Eggplant Recorded: May 28 2020 29 mins
    Test automation frameworks can be beneficial but only as long as the challenges that come along with them are managed efficiently. Find out what those are and how Eggplant can help you overcome them.
  • How Oxfam moved from 900 Retail Stores to a Fully Digital Organisation.
    How Oxfam moved from 900 Retail Stores to a Fully Digital Organisation.
    Paul Smith, UK & Ireland General Manager. Michael Duggan, CIO Oxfam Recorded: May 28 2020 33 mins
    Together, we are facing a truly unprecedented situation. The global coronavirus pandemic is affecting all of our families, our businesses, our communities, and our way of life.

    Our hearts go out to anyone who's been impacted by the virus, either directly or indirectly. At Salesforce, as at your companies, we’re focused on the health and safety of our employees, families and communities. However, we are very conscious that all businesses are in uncharted territory, Salesforce was built to handle moments like this, and our relentless commitment to your success is stronger than ever. Our company was founded on core values -- trust, customer success, innovation, and equality -- and our values are unwavering and continue to guide everything we do.

    During this time, we wanted to update you on how we’re approaching the situation for the UK and Ireland at Salesforce. Please join Paul Smith, UK & Ireland General Manager, who welcomes special guest Michael Duggan, CIO Oxfam. They will discuss how Oxfam, a major nonprofit group is using technology to respond to crisis in this time of need.
  • Coronavirus: How Can Retailers Manage Local Supply Chain Demands?
    Coronavirus: How Can Retailers Manage Local Supply Chain Demands?
    BRC & SAS UK and Ireland Recorded: May 28 2020 41 mins
    We are in unprecedented times. Supply and demand across the industry has changed beyond recognition as we, as a nation, act to respond to the Coronavirus. Retailers need to manage and optimise their supply chains to cope with the current crisis. Forecasting demand and ensuring supply of essential and non-essential goods - in-store and online – as we enter different phases of the outbreak, with no blueprint to fall back on, is a huge test for retailers of all shapes and sizes.

    SAS UK and Ireland are working with a number of retailers right now to try and help them address this fundamental challenge. We are bringing them in to share the learning and offer practical advice and solutions to help you through this immediate period, and as we begin to recover from the worst of this global pandemic.

    Why join?
    •Gain insight into the pattern of demand and supply across the retail industry right now
    •Understand how other retailers have been working to forecast and manage their supply and demand during these unprecedented times
    •Find out how other retailers have been optimising their supply chains to deal with the current crisis
    •Gain advice on what you can do to best manage your supply and demand in the immediate term
    •Explore how you can effectively forecast and manage your supply and demand as we enter different phases of this pandemic
  • Data Virtualization-Fulfilling the Digital Transformation Requirement in Banking
    Data Virtualization-Fulfilling the Digital Transformation Requirement in Banking
    Paul Moxon, SVP Data Architectures & Chief Evangelist, Denodo Recorded: May 28 2020 58 mins
    The financial industry is undergoing a massive digital transformation, and banking institutions are on the road to becoming digital financial technology organizations. This is driven by many factors, some of which include, the need to improve customers experience (CX) through tailored products and services, staying competitive in an ever more competitive market with new challengers, adapting to new delivery channels, and advances in technology.

    Data is at the center of this digital transformation, but caution needs to be taken to ensure customers’ data rights, privacy and security are top priorities, especially with initiatives like Open Banking and shifts to Cloud environments. So how do banks move forward, living up to market expectations and staying competitive while protecting their customers and complying with regulations?

    Banking institutions need to update their legacy systems and implement strategies and services that will transform them into digital financial organizations. They need agile access to information that can be leveraged to make timely business decisions, yet still fulfill the regulatory requirements.

    Banks in the digital transformation era, need a single view of all their data and a way to establish security controls across the entire infrastructure.

    In this webinar, we will discuss how data virtualization can update and modernize data architectures in the digital transformation era. We will present success stories of banking companies who already use data virtualization to differentiate themselves from the competition, optimize processes, and create new business opportunities through more agile data management.
  • Come abilitare la Self Service Analytics con il Logical DWH
    Come abilitare la Self Service Analytics con il Logical DWH
    Andrea Zinno - Data Evangelist - Denodo, Paolo Crivelli - Technical Sales Director Italy - Denodo Recorded: May 28 2020 74 mins
    ------------
    WEBINAR IN ITALIANO - DENODO ITALIA
    ------------

    In tutte le aziende c’è una sempre più forte necessità di ottenere informazioni e indicazioni da dati che continuano a crescere in numero e varietà delle fonti, e in cui la componente non strutturata sarà presto prevalente.

    La maggior parte delle soluzioni più classiche, come i tradizionali Data Warehouse (DW) e i Data Lake hanno una governance più complessa e non garantiscono un accesso agile ai dati. I sistemi di BI devono supportare nuove forme di reporting e di analisi, come l’analitica self-service, le analisi investigative, la data science, gli utenti esterni come clienti online, partner e fornitori, le nuove tecnologie di memorizzazione come Hadoop e NoSQL, le fonti di dati esterne, come i dati sui social media e gli open data, e infine le grandi quantità di dati. Inoltre, è necessario accelerare il time to market per i report.

    La soluzione a questo nuovo scenario, secondo gli analisti, è il data warehouse logico (LDW), che ha dimostrato avere una base più agile per la delivery e la trasformazione dei dati, semplificando il collegamento rapido di nuove sorgenti dati.

    Partecipa a questo webinar per approfondire:
    • Come rendere disponibili in modo agile e veloce nuove fonti di dati per gli analisti e i data scientist
    • Come la tua organizzazione può migrare in modo graduale e con successo verso un'architettura LDW flessibile, senza stravolgere l'attuale sistema di BI
    • In che modo il Logical Data Warehouse aiuta ad integrare l'analisi self-service con le altre forme più classiche di business intelligence
  • PANEL - Adaptive Leadership: Ensuring continuity to keep the business safe
    PANEL - Adaptive Leadership: Ensuring continuity to keep the business safe
    Frank Hoekstra, SVP & Head of Europe, IR | John Ruthven, CEO, IR | Andrew Small, Digital Solutions Director, BT Recorded: May 28 2020 61 mins
    In an effort to support businesses around the globe, IR has leveraged it's long standing and strategic partnership with BT, one of the world’s leading communications services companies, to bring our community a live talk webinar where we discuss the extensive measures organizations are taking to scale-up remote working quickly, as well as how BT and IR have supported this need.

    Along with how organisations look to keeping the modern workforce connected, we will also discuss the potential of this becoming the new way of working.

    Below are the key themes and topics to be discussed:

    • How are Service Providers stepping in?
    • UC is a combination of software and services. What are Service Providers doing to help, or being asked for?
    • How are BT and IR customers changing their strategies to keep their people connected?
    • What strategies should IT leaders adapt to drive a connected workforce? Where does security play a part?
    • What happens once the dust has settled?
  • How to launch a Neobank in 90 days?
    How to launch a Neobank in 90 days?
    Pradyut Vatsa, APAC Sales Lead, Temenos, Kamal Chandramohan, Client Engagement & Solutions Manager, Aspire Systems Recorded: May 28 2020 74 mins
    Neobanks need 3 key elements:

    1.Resilience for performance and robustness
    2.Rapid repsonsiveness to prevailing market forces and fluid customer demands; and
    3.Speed to market

    With the COVID-19 outbreak, launching a neobank might seem as if it got all the more tougher. Well, think again! Aspire Systems and Temenos, the banking software specialist, present a tell-all on how to kick start a neo-bank in 90 days from scratch with a light yet powerful technology stack, in any business storm.

    Covid-19 has brought many pressures to the global economy, and whilst plans for development and growth have not stopped, for many organisations they have slowed whilst they deal with business continuity and managing their long term future. In banking, performance, resilience and the ability to quickly respond to customer needs has never been more in the spotlight. With this in mind, Aspire Systems and Temenos, the banking software specialist, present a tell-all on how to kick start a neo-bank in 90 days from scratch with a light yet powerful technology stack, in any business environment.

    What’s in store for you in this webinar?

    •Understand the necessary roadmap for a Neobank – what tech you need to focus on, week wise, month wise
    •The combination of Temenos Transact on cloud and Temenos Infinity to kick start operations in 90 days
    •Find out what is the most appealing banking solution in the market and why it matters much more in these uncertain times
    •Get a sneak peek into the success story

    Along with this webinar, you’ll also be getting exclusive access to the latest Neobank report powered by Temenos and Aspire Systems.

    Register to tune in on May 28th at 11:30 AM SGT and find out why this is unmissable.
  • Part 2 - Dissecting the Modern Identity Governance Journey
    Part 2 - Dissecting the Modern Identity Governance Journey
    Chaitanya Yinti, Sr. Director PMM, ForgeRock & Steve Giovannetti, CTO & Founder, Hub City Media Recorded: May 27 2020 61 mins
    Within a dynamic business environment, ensuring that users have the right level of access quickly and efficiently is critical.

    Join ForgeRock’s Senior Director, Chaitanya Yinti and Hub City Media’s CTO and Founder, Steve Giovannetti, as they demonstrate how a modern governance solution addresses advanced governance user cases, such as:

    - Dynamic access reviews based on changes like M&A, reorganization or a simple transfer of an employee from one manager to another
    - Exceptional user experience during ad-hoc access requests
    - Triggering certifications based on quantitative analysis
    - Automated entitlement discovery and certification
    - Certification of access policies in Access Management systems

    This webinar will also showcase the seamless connections between systems, users and administrators, and how Identity Governance processes don’t need to be tedious or complex.

    Join us for this highly informative webinar. Space is limited. Register to reserve your spot today.
  • Social Media: From Crisis to the New Normal
    Social Media: From Crisis to the New Normal
    Carter Hostelley, Founder and CEO at Leadtail.com Recorded: May 27 2020 36 mins
    Social media is the frontline of digital marketing. Not an easy job in normal times let alone during a global pandemic. Whatever your marketing role, it’s critical you understand the right way to approach social media in these precarious times. This is especially true as buyers start to transition their mindset from "Crisis to the New Normal".

    In this webinar, you’ll learn:

    - The three stages of crisis and what it means for your social media strategy
    - How buyer conversations are changing on social media
    - Examples of social media posts done right and wrong
    - Six-point checklist for what you should do right now
  • Experience Acquia Latinoamérica
    Experience Acquia Latinoamérica
    Leticia Viola, Ecuavisa | Christian Barreto, Liberty Seguros | Dan Katz, Acquia Recorded: May 27 2020 70 mins
    Crear una experiencia digital que ofrezca lo que los clientes quieren ahora comienza con la comprensión de sus necesidades y deseos, y el desarrollo de una estrategia inteligente. Durante este evento virtual, examinaremos las formas más efectivas para que todo suceda.

    Asistentes al evento escucharán a Dan Katz, Gerente Senior, Ingeniería de Soluciones, Acquia, mientras comparte cómo comprometiéndose a la experiencia del cliente impulsará la lealtad del cliente ante una pandemia global. También escuchará a Leticia Viola, Gerente Digital de Ecuavisa, y Christian Barreto, Gerente de Iniciativas de Liberty Seguros cuando compartan cómo el entorno actual está impactando las estrategias digitales en sus empresas. Y finalmente, los presentadores discutirán cómo la crisis está impactando las estrategias digitales, cómo puede saber si su propio enfoque está funcionando y qué oportunidades tendrá 2020.
  • Best of both worlds: Storefront agility for HCL Commerce
    Best of both worlds: Storefront agility for HCL Commerce
    Solteq Recorded: May 27 2020 49 mins
    See how Solteq combines a solid e-commerce platform such as HCL Commerce with a home-grown javascript library to unleash the storefront artists and achieve agility where it matters the most: the experience layer.
  • The future of loyalty in tourism: What are we learning from the COVID-19 crisis?
    The future of loyalty in tourism: What are we learning from the COVID-19 crisis?
    Paul Richer, Petya Milkova, Kelly Cookes and Maksim Izmaylov. Recorded: May 27 2020 59 mins
    While the effects of the COVID-19 pandemic remain unknown, we must plan for the recovery and share experiences, cross-segment, throughout the travel industry. In the meantime we adapt to new organisational and cultural realities and leverage technologies that help us to foster and maintain customer loyalty.

    Our panel are travel industry leaders, at the coalface, dealing head-on with the issues of today. And looking forward to better times, they will be discussing loyalty, payments, credits & refunds, cyber-security and distribution - how the application of available technologies can drive passenger movement more quickly when it returns post-Covid.
  • When Online Shopping Becomes the Only Channel
    When Online Shopping Becomes the Only Channel
    Mark Floisand, SVP Product & Industry Marketing at Coveo Recorded: May 26 2020 46 mins
    We are in a new reality: one where shoppers are confined to their homes, and retailers have shut their doors. A reality in which retailers need to react now to cope, and adapt quickly to compete once we get through this.

    With the online shopping channel now being the only channel, brands and stores have to quickly roll out intelligent, personalized online shopping experiences that meet customer expectations – or risk losing them for good.

    View the webinar to get answers from Mark Floisand, SVP Product & Industry Marketing at Coveo, to see how companies are dealing with this new reality by leveraging AI & data. You’ll learn how to:

    - Make the most of your online channel, now.
    - Enable shoppers to find, explore and buy products, intuitively.
    - Deliver personalized product and content recommendations for each shopper.
    - Balance the shopper’s experience with what makes business sense for you.
  • Component Content Management System Foundations
    Component Content Management System Foundations
    John Baker, Jorsek Inc. Recorded: May 26 2020 61 mins
    Creating DITA content for the first time is exciting! You’ve started creating structured content with incredible potential. But, now that it’s written, you need to actually… manage it.

    Join Paul Perrotta, The Technical Communication Wrangler, and his special guest, John Baker, Professional Explainer & Content Strategist at Jorsek Inc., makers of easyDITA, for this free one-hour webinar. In this webinar, we’ll explore the Component Content Management System, and we will unpack all the fundamental questions around these systems such as:

    1) What is a component content management system?
    2) How are they unique?
    3) Do you really need one?
    4) What criteria should you consider when selecting a system?
  • The Rise of Content Design and UX Writing: Where Does Content Strategy Fit In?
    The Rise of Content Design and UX Writing: Where Does Content Strategy Fit In?
    Noz Urbina Recorded: May 26 2020 35 mins
    We chat with globally recognized content strategist, Noz Urbina, about the roles, relationships, and differences, of content designers, UX writers, and content strategists. Urbina will discuss ways we can improve our work by learning from others in related disciplines and by working to operationalize content production.

    Noz Urbina is a globally recognized leader in the field of content strategy and customer experience consultancy. He’s well known as a pioneer in customer journey mapping and adaptive content modeling for delivering personalised, contextually relevant content experiences in an omnichannel environment. He is also co-author of the book “Content Strategy: Connecting the dots between business, brand, and benefits” with Rahel Anne Bailie.
  • Виртуализация Данных: Введение
    Виртуализация Данных: Введение
    Алексей Сидоров, Главный Евангелист и Директор по управлению данными, Denodo Recorded: May 26 2020 59 mins
    В нашу эпоху головокружительных достижений в области искусственного интеллекта, облачных вычислений и передовой аналитики, как ни странно, многие организации по-прежнему полагаются на архитектуры данных, построенные в прошлом веке.
    Однако, ситуация быстро меняется с ростом применения виртуализации данных в реальном времени для обеспечения безопасного, логического доступа к информации. Данный подход позволяет отказаться от физической трансформации и перемещения данных в хранилище, прежде чем они могут быть использованы бизнесом.

    Посетите этот новый вебинар на русском языке, чтобы узнать:
    - Что такое виртуализация данных?
    - Чем данный подход отличается от других корпоративных технологий интеграции данных, таких как ETL
    - Почему крупнейшие организации используют виртуализацию в масштабах всего предприятия

    Узнайте больше о проблемах интеграции данных, решаемых с помощью виртуализации и вариантах применения этой динамично развивающейся технологии.
  • Scopri i segreti per una Digital Experience ottimizzata con la CX Analytics
    Scopri i segreti per una Digital Experience ottimizzata con la CX Analytics
    Silvia Scorrano- Head of CX, BitBang; Monica Versino- Sales Executive; Serena Di Luca-Customer Success Manager,Contentsquare Recorded: May 26 2020 43 mins
    Customers buy experiences, not products!

    La proposta di servizi e prodotti di qualità non basta a soddisfare le alte aspettative degli utenti che vogliono vivere un'esperienza online unica, fluida e coinvolgente.

    Offrire loro un’esperienza su Sito o App semplice ed intuitiva in tutti i suoi step, dalla Homepage al funnel d’acquisto, è fondamentale per evitare frustrazione e abbandono.

    La vera sfida parte dalla capacità delle aziende di saper misurare la Customer Experience in maniera efficace.

    Come? Seguendo una strategia di misurazione data-driven basata su Insights ottenuti dal reale comportamento degli utenti e non tramite intuizioni o viste parziali dei dati.

    Durante il webinar vi racconteremo:
    - il valore della Customer Experience nella cultura aziendale
    - come si misura l’Experience con la CX Analytics
    - l’importanza della tecnologia di CX/UX Analytics
    - come strutturare un metodo data-driven che dia di fatto insights azionabili
    - success story: come un noto brand italiano del lusso ha perfezionato la propria Customer Experience!

    Please read our privacy policy: www.bitbang.com/privacy_policy_events
  • Demo: Using Hybrid NLU to Rapidly Build Conversational AI Solutions
    Demo: Using Hybrid NLU to Rapidly Build Conversational AI Solutions
    Siem Uittenhout, Presales Consultant at Artificial Solutions Recorded: May 26 2020 32 mins
    Never before have companies had to react to change as quickly as in the current times. Indeed, agility has become a crucial skill in a volatile, uncertain, complex and ambiguous environment. Companies that are not able to react quickly to unexpected crisis have an unclear future whilst for those companies that respond quickly to market demands are likely to have a bright future and come out of this crisis stronger than ever.

    In the conversational AI space, agility is illustrated by creating and deploying new solutions quickly.

    Yet the rapid deployment of AI has traditionally always been challenging as it typically requires vast amounts of data to train ML models. In addition, advanced intelligent assistants need to be able to interact with backend systems and are (or should be) accessible from a wide range of channels.

    In this webinar, Siem Uittenhout, Presales Consultant at Artificial Solutions, will demonstrate how Teneo, the leading conversational AI platform for the enterprise, has a unique hybrid approach that combines the best of linguistic and machine learning in one solution. This remarkable feature together, with other capabilities demanded by large multi-national enterprises, makes it possible to deploy advanced intelligent conversational AI solutions in a matter of weeks.

    Do not miss this opportunity to gain advantage towards your competition.
  • [Demo] Getting Ready for the "New Normal" with Connected Customer 360 for CPG
    [Demo] Getting Ready for the "New Normal" with Connected Customer 360 for CPG
    Danny Ellis, Reltio | Paul Veilleux, Reltio | Swati Sinha, Reltio Recorded: May 22 2020 25 mins
    We are seeing the impact of the global pandemic on consumer packaged goods(CPG) companies. Changing buying behavior will accelerate the Shift to Digital and Direct to Consumer transformations.

    Watch this 25-minute demo to learn:
    - How to use your customer data to create personalized customer experiences
    - How to manage multi-channel consent management and channel preferences
    - 6 easy steps to empower your teams with Connected Customer 360 profiles
  • Episode 2: How Virtual Care Changes Population Health Management Post COVID-19
    Episode 2: How Virtual Care Changes Population Health Management Post COVID-19
    Hosted by Marten den Haring, PhD Recorded: May 21 2020 42 mins
    Webinar Series: Re-engaging Patients and Employees Post-COVID 19

    As cognitive and regulatory barriers have been cleared by the impact of COVID-19, usage and satisfaction has increased exponentially for both patient and physician—physicians gain a more holistic understanding of home and circumstances, while patients get to make eye contact with their physician again. This has paralleled a shift in telehealth usage not just for urgent care but for chronic conditions and mental health, highlighting the potential for increased access to care while maintaining empathy.

    Join Lirio COO Marten den Haring as he talks with Ann Mond Johnson, CEO of American Telemedicine Association, about the role of virtual care in this reopening phase and the opportunity to meet people where they are.
  • Acquire New Customers Faster, Easier, Cheaper—with a Customer Data Platform
    Acquire New Customers Faster, Easier, Cheaper—with a Customer Data Platform
    Micki Collart, Sr. Product Marketing Manager at Treasure Data and Yili Huang, Sr. Product Manager at Treasure Data Recorded: May 21 2020 46 mins
    Acquiring and keeping customers in uncertain times is a skill that everyone’s trying hard to sharpen. Customer Data Platforms for some, have been relegated to the ranks of customer retention and loyalty business process. But did you know that the same powerful technology that many successful businesses are already using to predict and personalize customer interactions can also be used to prospect for new customers?

    In the latest Arm Treasure Data release, we’ve introduced new features that not only streamline cross-channel advertising activities, but also empower marketers with visibility into their buyers’ journeys. In this webinar, we’ll show you how to extend your marketing reach through new identity resolution techniques and new advertising channels. We’ll also demonstrate how you can find and keep new buyers with greater visibility into customer journeys at scale. Join us on May 21 at 10:00 a.m. PST, for an overview of our new product launch and demonstration of our new Customer Journey Orchestration feature.

    Here are a few of the highlights of this release:

    ·Customer Journey Orchestration allows marketers to track buyers through a purchasing journey at scale. Influence the path to purchase for greater conversion and marketing attributable sales growth.

    ·New AdTech connectors open new channels for greater marketing reach. Marketers can now suppress ad lists intelligently across ad networks, reduce the days it takes to launch campaigns and decrease the overall costs of acquisition.

    ·Increased investment in supporting our global operations makes onboarding new Treasure Data users and implementing new use cases easier. Faster adoption across regions, divisions and functions, helps improve CDP return on investment.
  • Digital Industry M&A - Bringing Clarity to Chaos
    Digital Industry M&A - Bringing Clarity to Chaos
    Doug Harp, Bill O'Such & Ben Tao, Momenta Partners, Stefan Hofmeyer, Global PMI Partners Recorded: May 21 2020 58 mins
    M&A is increasingly critical in the Internet of Things (IoT), Industrial Internet of Things (IIoT) and Digital Industry market (i.e. the digitization and associated integration of digital technologies in the industrial sector) and is the primary way fast-followers who face disruption can react before they lose market share and profitability.

    However, identifying the right acquisition strategy in a rapidly changing market requires much more than choosing a company from a landscape diagram of logos. How does a company in energy, manufacturing, industrial, transportation or logistics find the right targets that leverages their “crown jewels” and their “opportunity to win”. Even with a crisp strategy, how do you identify value drivers and create a clear integration plan for success?

    This webinar will be moderated by Doug Harp, Managing Partner of Momenta Advisory in association with a panel of thought leaders and experts in Digital Industry M&A. This includes Stefan Hofmeyer, Partner, Global PMI Partners and from Momenta Partners, Bill O’Such, Principal Partner and Ben Tao, Partner.

    In this webinar we’ll explore:

    · M&A trends in IoT, IIoT and Digital Industry
    · How can M&A ensure you aren’t left behind in a growing market and can leap-frog the competition?
    · How do you tell the difference between a good and a bad M&A Strategy?
    · Why conventional M&A via Investment Bankers won’t work at this stage of the market
    · How to identify the right targets in a dynamic and immature market
    · How to ensure success in an M&A transaction from discovery to Post-Deal optimization
  • How Will Drupal 9 Enable My Site For The Future?
    How Will Drupal 9 Enable My Site For The Future?
    Dries Buytaert, Angie Byron, Gábor Hojtsy, Tim Lehnen Jun 1 2020 2:00 pm UTC 63 mins
    June 3rd, 2020 marks the launch date of the highly-anticipated release of Drupal 9 within the Drupal community.

    As with any major release of a new version of Drupal, this prompts many questions. "What will change from Drupal 8 to Drupal 9?", "What experience can I expect with Drupal 9?" and "How do I prepare my site today?" Whether you are on Drupal 6, Drupal 7 or Drupal 8, we have answers for you.

    Watch Dries Buytaert, the Founder of Drupal and Acquia’s Co-Founder & CTO, alongside Drupal experts Angela Byron & Gábor Hojtsy as they share insights on how to prepare for the release of Drupal 9, followed by an audience Q&A session moderated by Tim Lehnen, Drupal Association’s CTO.

    In this session, you’ll learn:
    - What to expect from Drupal 9
    - How you can prepare your site, whether you’re on Drupal 8 or previous versions of Drupal
    - The resources and tools available to make the upgrade as seamless as possible
    - What you can expect from the Drupal 9 experience and the benefits of upgrading
  • Последние изменения в продуктах ArcSight и планы на будущее развитие
    Последние изменения в продуктах ArcSight и планы на будущее развитие
    Вячеслав Тупиков, архитектор решений ArcSight, Micro Focus Jun 2 2020 8:00 am UTC 75 mins
    Уже ставший традиционным для Форума пользователей ArcSight открывающий доклад, в котором мы рассмотрим последние изменения в продуктовой линейке Security Operations и а также заглянем в возможное будущее продуктов и решений Micro Focus в области информационной безопасности.
  • Webinar: Your next client is on LinkedIn but are you ready?
    Webinar: Your next client is on LinkedIn but are you ready?
    Chris Roxburgh - Maguire Training Jun 2 2020 10:00 am UTC 60 mins
    75% of UK business people have a LinkedIn profile, but few prepare it properly for that potential client visit. With over 10 million UK members using LinkedIn every day, it must be worth investing some time in ensuring that your profile makes that all-important good first impression.

    Just as you wouldn’t attend a sales pitch unprepared, wearing shorts and a tee-shirt this webinar will demonstrate how to avoid the online equivalent with your LinkedIn profile. We will demonstrate how to build a profile that will impress visitors and create a hunger to learn more about you and your services.

    5 Key takeaways:

    1.The sheer scale of the opportunity offered by LinkedIn
    2.That by using this most underestimated sales aid properly, you will become one of the 1% who do!
    3.The power of a direct message
    4.The importance of good, mixed content
    5. That people buy people, so do your profile justice
  • Healthcare and Life Sciences Industry: Leading Through Change
    Healthcare and Life Sciences Industry: Leading Through Change
    Joe McEvoy, Head of Innovation & Digital at Priory Group Jun 2 2020 1:00 pm UTC 44 mins
    Join us for a webinar on how Healthcare and Life Sciences companies can navigate through change and adapt to the new normal. We will present Salesforce’s perspective on the changes brought by COVID-19, and we will hear Joe McEvoy, Head of Innovation & Digital at Priory Group, discuss how they have digitally transformed their business in Healthcare to continue to help their patients and customers. Priory Group moved from zero online sessions for patients before COVID-19 to over 1,500 sessions online to continue to support their patients.
  • How a Story-Driven Strategy Can Unify Your Team and Differentiate Your Brand
    How a Story-Driven Strategy Can Unify Your Team and Differentiate Your Brand
    Brendan Dell Jun 2 2020 5:00 pm UTC 60 mins
    Join award-winning messaging strategist, Brendan Dell, founder of B2H Agency and The Daily Creative, for a one hour webinar covering how and why you should consider adopting a story-driven go-to-market messaging strategy. Dell will share with you the eight elements of a positioning story and will provide tips on how to craft your own. You'll also learn the six questions to ask that reveal if you have a positioning problem.

    Brendan Dell is an author of "The 12 Immutable Laws of High-Impact Messaging" and has been called “one of the finest minds working in marketing today.” He and his team at B2H create unignorable tech brands—including Cvent, Expedia Group, UserTesting, Radar First, and other market-leading companies. At the Daily Creative, he shares advice and resources to help creatives level up their life, earnings, and work.

    LinkedIn: https://www.linkedin.com/in/brendandell/
  • Help Customers Help Themselves: 3 Digital Self-Service Strategies That Work
    Help Customers Help Themselves: 3 Digital Self-Service Strategies That Work
    Mike Raley, SVP Marketing - Coveo; Ezmie Bouchard, Product Manager - Coveo; John Ragsdale, VP Research, Technology - TSIA Jun 2 2020 5:30 pm UTC 47 mins
    Many organizations planned to improve their digital self-service offerings in some way this year: investing in chatbots, in-product help, communities, knowledge management, video content, search, and more. But given the new reality we’re all living in, your customers need better digital self-service now. It just can’t wait.

    This research-based briefing designed to help you quickly adapt to your customers’ needs for self-service - and take the pressure off your contact center - fast. You’ll learn the practices of digital experience leaders from Informatica, Ellucian, VMware, Tableau, and others which are proven to:

    - Help customers easily find information on their own, using the data and knowledge you already have.

    - Connect customers with answers where they are and enable them to resolve issues using your lowest-cost channels.

    - Reduce the pressure on your support engineers by empowering them with swift access to all of the contextually relevant knowledge they need to solve cases.
  • Reputation.com's Post-Transform Product Demo Two
    Reputation.com's Post-Transform Product Demo Two
    Andy Carpenter Jun 2 2020 6:00 pm UTC 60 mins
    Join us as our product specialists take you through Reputation.com's updated and cutting-edge platform for RXM. In this live demonstration you'll see how the platform works, why we've created it and what it can do for your organization. At the end there will be a live Q&A where you can ask questions specific to your needs. We look forward to having you there!
  • Eneagrama e Turismo
    Eneagrama e Turismo
    Luciane Leite, Ana Maria Berto e Fátima Motta Jun 2 2020 6:00 pm UTC 90 mins
    Como essa metolodogia milenar pode ajudar na gestão e a gerar inovação em sua empresa?
  • 10 Ways To Accelerate Your Sales Funnel
    10 Ways To Accelerate Your Sales Funnel
    Sales Funnel Advisory Specialist Peter Strohkorb Jun 2 2020 11:00 pm UTC 52 mins
    If you are in Sales then you have a Sales Funnel. Just how effective is it? How can it be streamlined and accelerated for growth?
    In this webinar, Sales Funnel Specialist Peter Strohkorb will present and explain the 10 ways you can streamline and accelerate your Sales Funnel.
    Peter will leave time for your Q&A and he will make you an unbelievable and complimentary offer at the end of the webinar.
    HIGHLY RECOMMENDED
    Register now, or miss out.
  • Advanced Analytics and Machine Learning with Data Virtualization
    Advanced Analytics and Machine Learning with Data Virtualization
    Alexey Sidorov - Chief Evangelist Middle East Jun 3 2020 7:00 am UTC 75 mins
    Advanced data science techniques, like machine learning, have proven an extremely useful tool to derive valuable insights from existing data. Platforms like Spark, and complex libraries for R, Python and Scala put advanced techniques at the fingertips of the data scientists. However, these data scientists spent most of their time looking for the right data and massaging it into a usable format. Data virtualization offers a new alternative to address these issues in a more efficient and agile way.
    Attend this webinar and learn:

    • How data virtualization can accelerate data acquisition and massaging, providing the data scientist with a powerful tool to complement their practice
    • How popular tools from the data science ecosystem: Spark, Python, Zeppelin, Jupyter, etc. integrate with Denodo
    • How you can use the Denodo Platform with large data volumes in an efficient way
    • About the success of one of our clients has had as a result of seasoning the Machine Learning and Blockchain Landscape with data virtualization
  • Security Intelligence & Operations Consulting (SIOC) Team Services
    Security Intelligence & Operations Consulting (SIOC) Team Services
    Atheel Haddad, Global Principal Consultant, Micro Focus Jun 3 2020 8:00 am UTC 75 mins
    Обзор консалтинговых услуг Micro Focus SIOC по построению новых SOC и оценке зрелости существующих.
  • A Single Customer View Starts with a CDP: Meet AgilOne
    A Single Customer View Starts with a CDP: Meet AgilOne
    Omer Artun Founder and CEO, AgilOne Chief Science Officer, Acquia Jun 3 2020 10:00 am UTC 57 mins
    Marketers have it easy, right? Flush with piles of customer data, it should be simple to know exactly who your prospects and customers are, target them with the perfect message, and grow your revenue from the data you own.

    But it's not.

    There is more data than ever before, but marketers struggle to know the most basic details of their customers:
    -96% of marketers are challenged in building a comprehensive, single view of the customers
    -40% of marketers are unable to personalize because of the inability to link data across disparate technologies

    It doesn’t have to be this hard.

    Watch Acquia’s AgilOne webinar to learn how you can use machine learning to unlock siloed data and gain a single view of your customers.
  • How to use headless commerce to accelerate your digital transformation
    How to use headless commerce to accelerate your digital transformation
    Kenny Milliner, Richard Thorpe Jun 3 2020 12:30 pm UTC 45 mins
    Join HCL Commerce and IBM GBS iX as they share how to accelerate your digital transformation through a headless commerce approach. Modernizing your business and simplifying your infrastructure is possible with HCL Commerce and IBM GBS iX
  • The role of biometrics and KYC in seamless onboarding
    The role of biometrics and KYC in seamless onboarding
    Susana Lopes, Senior Product Manager at Onfido Jun 3 2020 3:00 pm UTC 23 mins
    What does effective onboarding look like? It’s a balancing act. With user friction, identity proofing and effective KYC all fighting for attention. In this webinar, Susana Lopes, Senior Product Manager at Onfido, considers how best to assess these competing factors in creating an ideal user onboarding flow, and how biometrics can help to mitigate traditional tensions.

    She will be discussing:

    - The evolution of account opening in the modern age and how user experiences have changed
    - The principles of proportional risk, and how they can help you ask for more at the right moments
    - How biometrics can help increase security and confidence in identity proofing
  • Powering Privacy Compliance with a CDP
    Powering Privacy Compliance with a CDP
    David Raab, Founder at CDP Institute Jun 3 2020 5:00 pm UTC 45 mins
    New privacy rules have triggered changes that are reshaping the customer experience landscape. Customer Data Platforms (CDPs) are central to balancing privacy requirements with marketing effectiveness.

    In this webinar, David Raab, Founder at CDP Institute, will reveal:

    ·How to resolve the conflict between privacy and personalization
    ·Why the death of cookies will lead to a rebirth of advertising
    ·Tactics that make customers eager to share their personal data
    ·Privacy features to look for in a Customer Data Platform
  • Worldline e-Payments Challenge 2020 [Option 1]
    Worldline e-Payments Challenge 2020 [Option 1]
    Anne-Céline Muller (Worldline), Michael Petiot (Worldline), Adélaïde Hervagault (BeMyApp), Christophe Remillet (Onevisage) Jun 4 2020 8:00 am UTC 60 mins
    Welcome to Worldline e-Payments Challenge webinar ! FinTech from all around Europe are competing to get a chance to take part in the next edition of the e-Payments Challenge in September. Thanks to this webinar you will be able to learn and discover more about this thrilling 3-days co-innovation journey which would allow you to work hand in hand with Worldline customers and experts. You will get the chance to have all key stages presented to you, from the application day to the pitching session. You want to know what’s in it for you ? Then take part in the webinar and learn about all the opportunities and advantages that the e-Payments Challenge could bring to you!
  • Webinar: Deal or No Deal?
    Webinar: Deal or No Deal?
    Spencer Wixom - Vice President of Marketing Jun 4 2020 1:00 pm UTC 60 mins
    In a world where 38% of major purchase efforts end in ‘no deal’, companies find that they badly need to do something different to maintain growth.

    So, they turn to sales training, hoping to help their sellers stand out and engage customers earlier and more effectively. 

    The companies that get transformation right and see consistent, sustainable growth, plan and execute around a foundation supported by six pillars.

    1. Driving Leadership Alignment
    2. Perfecting Message Deployment
    3 Developing Sales Skills
    4. Improving Processes
    5. Managing Sales People
    6. Measuring Processes Effectively

    Register to this webinar to find out more
  • Part 2: Moving off of a Legacy System: How to Migrate Successfully (EMEA)
    Part 2: Moving off of a Legacy System: How to Migrate Successfully (EMEA)
    Chaitanya Yinti, Sr. Director PMM & Allan Foster, Chief Evangelist, ForgeRock Jun 4 2020 1:00 pm UTC 60 mins
    Based on the state of my organization’s legacy IAM system, what is the best plan for migrating to a more modern platform? What is the best way to execute that plan, while also maintaining the current platform, its availability and integrity of data?

    Join ForgeRock to learn how to make migrating IAM systems seamless, and the best strategies to consider for deployment.

    •Parallel Deployments vs. Coexistence vs. Rip-and-Replace: Which method makes sense for your organization? What are the pros and cons of each?
    •How to migrate efficiently, successfully and securely
    •Why migrating a wide variety of applications can be a roadblock, and how to overcome it
    •Use Case Spotlight - Successful client journeys
  • IR Prognosis Live Demo [June 2020]
    IR Prognosis Live Demo [June 2020]
    Annie Leduc, Senior Solutions Engineer Jun 4 2020 2:30 pm UTC 45 mins
    This session will focus on how Prognosis can help teams remain connected during these unique times.

    Hosted by Annie Leduc, one of our Senior Solutions Engineers, with live Q&A.
  • Win the Streaming War: Predictive Viewership Analytics on Trillion Records
    Win the Streaming War: Predictive Viewership Analytics on Trillion Records
    Ajay Anand, Chief Product Officer | Jerrod Gladden, Vice President Jun 4 2020 3:00 pm UTC 60 mins
    Every major player in the media and entertainment industry is rethinking its content strategy to gain market share and increase customer loyalty by delivering engaging, diverse, and personalized content. With billions of records getting generated daily, these companies are struggling to analyze the most-viewed content and identify trends in viewership by tying content to different customer segments. The spike in usage means you have to work through much wider data, deeper than ever before. Traditional data warehouses cannot scale to accommodate this growing viewership data and deliver the desired BI performance.

    Join our webinar to learn how Kyvos builds a BI acceleration layer on top of your cloud or on-premise data lake and lets you analyze trillions of data points in seconds using your existing BI and data science tools.

    You’ll also learn from real-life use case of the world’s leading global content provider, that is using Kyvos to:

    - Understand viewership behavior, patterns, trends, churn
    - Deliver accurate recommendations to millions of customers based on their history and preferences
    - Predict which content will work better vs. others through intersections of metrics
    - Negotiate smartly with advertisers and networks as per viewership demographics
  • Coffee and Content: The Secrets of the Content Industry
    Coffee and Content: The Secrets of the Content Industry
    Rahel Anne Bailie Jun 4 2020 3:00 pm UTC 45 mins
    We chat with Rahel Anne Bailie, Director of Content at Babylon Health, about the dirty little secrets seldom discussed amongst content industry professionals. A world-renowned content strategy expert, and co-author of the book, "Content Strategy: Connecting the Dots Between Business, Brand, and Benefits", Bailie argues that in order to be prepared for success, we must have a practical and realistic vision of what's possible.
  • Webinar: Enterprise Business Applications
    Webinar: Enterprise Business Applications
    Evan Bartlik, Technical Consultant at Eggplant Jun 4 2020 3:00 pm UTC 22 mins
    Enterprise business applications are effective tools to helping you serve your business and your client. Learn about what they are, how Eggplant automate their testing and how testing impacts your CI/CD pipeline.
  • Why now is the best time for social media marketing for tourism and how to do it
    Why now is the best time for social media marketing for tourism and how to do it
    Lizanne du Plessis and Peter Fabricius Jun 8 2020 12:00 pm UTC 75 mins
    During these challenging months of COVID-19, tourism is experiencing a decrease in bookings. However, your audiences are spending at least 29% more time on social media, giving you the ideal opportunity to BUILD YOUR BRAND online – and be ready to reap direct bookings when the tide has turned.

    In this webinar, Springnest and Eco Africa Digital collaborates to help the tourism industry navigate as smoothly as possible through the following few months.

    Our teams of digital marketing specialists come together for a 45-minute discussion on the most important aspects of the Digital Marketing Funnel and how to run successful social media campaigns that will convert into direct bookings via your own website when travel opens up again.
  • Beyond Covid-19: Reshape your Business Strategy with Conversational AI
    Beyond Covid-19: Reshape your Business Strategy with Conversational AI
    Chris Tew & Alexander Hoffmann Jun 9 2020 8:00 am UTC 60 mins
    The world has fundamentally changed since the start of 2020 as businesses frantically work to adapt to the new normality driven by COVID-19. Where the growing cost of contact centre operations was once king, scalability and continuity of service will be the new master!

    One of the ways in which companies are increasingly building this continuity, resilience and scalability is to embrace conversational AI to help reshape their strategy for business operations, people and assets.

    It is now time to reimagine the future and start planning decisively.

    In this thought-provoking webinar, Artificial Solutions’ VP Chris Tew and AI specialist Alexander Hoffmann will present how companies around the world are leveraging Conversational AI in innovative ways and putting themselves in pole position to strategically benefit from the technology in delivering resilient, efficient and agile customer service. The speakers will also showcase a live solution.

    This webinar will arm you with all the information you need to understand the ‘Why’, ‘How’ and ‘What’ you need to do to successfully implement Conversational AI in your organization.
  • Мониторинг компонентов Micro Focus ArcSight
    Мониторинг компонентов Micro Focus ArcSight
    Иван Лопатин, Технический эксперт, ДиалогНаука Jun 9 2020 8:00 am UTC 60 mins
    SIEM является критичной системой в SOC и требуется обеспечивать постоянный контроль за ArcSight ESM и его компонентами. Необходимо проводить регулярный анализ журналов событий системы на наличие критических ошибок или отклонений, чтобы оперативно выявлять проблемы и возможные инциденты.
    В докладе будут рассмотрены следующие задачи:
    • Анализ состояния БД
    • Анализ корректности работы контента
    • Анализ работы ОС
    • Анализ правильности настройки SIEM
    • Анализ критичных ошибок в журналах событий