Hi [[ session.user.profile.firstName ]]

Customer Experience

  • A Case Scenario of Using Bootstrap: Off The Shelf Vs. Customized To Mobile Devic
    A Case Scenario of Using Bootstrap: Off The Shelf Vs. Customized To Mobile Devic Satosh Boyini Recorded: Jan 22 2018 9 mins
    When people reach for bootstrapping their digital experience, they choose off the shelf rather than the customized version. Bootstrapping itself makes it easier to go cross platform to reach a wider audience and better user experience. With off the shelf bootstrapping, what you get is a version that is adaptable to various devices, not customized for those devices.

    In the second part of our 10-minute web series, “Is Bootstrap a Silver Bullet for Digital Experience?”, our UI expert, Santosh Boyini addresses the Shortcomings of using Bootstrap off the shelf without customizing to mobile devices.

    Watch Now
  • How to Grow Your Business by Going Digital with DocuSign & Google
    How to Grow Your Business by Going Digital with DocuSign & Google Google & DocuSign Recorded: Jan 18 2018 29 mins
    With DocuSign & Google, you can create, edit, and complete documents in minutes right from Google Drive and Gmail. DocuSign has been designed as a natural extension to core Google applications, enabling users to create end-to-end digital workflows and move seamlessly from an email attachment or file stored in Drive to approval & signature in no time at all. Doing business has never been more efficient. Plus, your clients and partners will love the ease and convenience of signing with DocuSign.

    In this on-demand webinar, you'll see DocuSign and Google in action and learn how to:

    - Integrate DocuSign with Google Applications such as Docs, Drive, Chrome, and Gmail
    - Get the most out of our newest integration DocuSign for Google Docs
    - Prepare a document for signature directly from Google Drive
    - Track and manage documents from your Chrome browser
    - Quickly sign email attachments from your Gmail inbox

    With DocuSign & Google, growing your business is simpler than ever!
  • 2018 UC Trend Watch
    2018 UC Trend Watch Dave Murphy, IR Recorded: Jan 18 2018 57 mins
    2017 has been a big year in UC, the increased impacts of AI, Microsoft's announcement Teams, Avaya exiting Chapter 11 and Cisco's continued march toward the cloud, just to name a few.
    What will 2018 have in store? Join this webinar to get the lowdown on predictions for 2018 so you can stay ahead of the game.
  • In Case You Missed It in 2017: The Velocity of Change
    In Case You Missed It in 2017: The Velocity of Change Roy Atkinson Recorded: Jan 16 2018 60 mins
    "Change has never happened this fast before, and it will never be this slow again." –Graeme Wood

    Both the scope and velocity of change in the business world are at unprecedented levels. Technology is emerging and evolving faster than ever, and the ways business is getting done are changing almost daily. As technology changes, so do the goals, objectives, and capabilities of business units, including IT and technical support.

    In 2017, we saw the rise of bots and the promise of AI take center stage, causing disruption in how service management and support move forward. New and/or revised frameworks for accomplishing the work arose. The skills needed for the future are not the same skills that have served the industry well in the past. Metrics and measures are changing. Customer expectations are changing.

    As we begin the new year, decisions are being made about where to spend or withhold spending, about what technologies are necessary, and about how to be prepared and properly skilled to take on the continual state of change that is now the norm. In this webinar, we will explore some of the changes that surfaced during the past year and will impact the industry in the near term.
  • A Web Content Management (WCM) Market and Vendor Overview with Ars Logica
    A Web Content Management (WCM) Market and Vendor Overview with Ars Logica Tony White, Founder & Industry Analyst, Ars Logica, Arjen van den Akker, Director Product Marketing, SDL Recorded: Jan 16 2018 60 mins
    Since the 1990s, Ars Logica founder and industry analyst Tony White has kept close tabs on the WCM market. On this webinar, Tony will share some of his knowledge and provide you with a comprehensive overview of WCM market, covering:

    • WCM trends and key drivers in the market.
    • Best practices for a successful WCM purchase and (re)implementation.
    • Findings from his Compass Guide to WCM, Q4 2017, covering the SDL solution in more detail.
  • The Future of Banking
    The Future of Banking Jared Johnson, Principal digital Strategist at Solstice and Steve Furman, Director of Digital Experiences at Discover Recorded: Jan 11 2018 32 mins
    The idea of "wherever, whenever" banking has forever changed how consumers expect to bank and borrow, and today's emerging technologies like conversational agents are only adding fuel to that fire.

    As the ante continues to be raised by those inside and outside of the sector (read Amazon, Uber, and Apple just to name a few), financial institutions are working harder than ever to quickly deliver compelling, simplified, and differentiated digital experiences that translate into customer loyalty.

    On this webinar, Jared Johnson sits down with Discover's Director of Digital Experiences, Steve Furman, to discuss:

    - Why retail banks and lenders must re-imagine customer experiences across the entire customer journey
    - The importance of introducing new digital products and services to stay competitive in today’s changing world
    - How retail banks should look to tackle digital transformation from the inside-out
    - And much more!
  • Onboarding, Cross-Training, Hiring and More!
    Onboarding, Cross-Training, Hiring and More! Zack Jalbert, Senior Manager - Customer Care, Total Wine Recorded: Jan 9 2018 60 mins
    Are you building a contact center culture that the right people want to be a part of? We are under constant pressure, as leaders, to engage our employees, drive productivity, and meet business goals. If you have the right people, you can easily achieve it all.

    Join us for “Onboarding, Cross-Training, Hiring and More!.” During this webinar, we will discuss how you can think differently about your people programs, how to increase retention, and how to drive better engagement. Hear the challenges your peers are facing and how they address with key solutions.

    Join us to discuss:

    • Making better use of your current resources without depleting them
    • New techniques to ensure your people are happy and committed
    • How your peers are dealing with this same issue and how it's making an impact on their business
  • Is Bootstrap a Silver Bullet for Digital Experience? – Part 1
    Is Bootstrap a Silver Bullet for Digital Experience? – Part 1 Santosh Boyini Recorded: Jan 8 2018 11 mins
    Building responsive and mobile-friendly websites is the need of the hour. For this reason, Bootstrap has been the personal favorite framework of most UX designers that helps them to scale any design and offer great compatibility across devices.
    Aspire presents “Is Bootstrap a Silver Bullet for Digital Experience?” - a three-part webinar. In this first part, Santosh Boyini, our UX expert will talk in depth about
    • The importance of delivering a seamless digital experience across various touchpoints
    • How Bootstrap plays a crucial role in meeting today’s demands of digital customers and
    • How to bridge the digital gap that results in increased user experience.
    Watch the 10-minute webinar to know more.
  • Bizagi Mortgage Loan Demo
    Bizagi Mortgage Loan Demo Bizagi Recorded: Jan 4 2018 51 mins
    Watch a demonstration of an end-to-end loan application built with Bizagi. See how you can deliver a seamless customer experience across multiple channels – both from the perspective of your customers and your employees.
  • Bizagi IoT Windfarm Demo
    Bizagi IoT Windfarm Demo Bizagi Recorded: Jan 4 2018 54 mins
    Using a wind farm as an example, see how to use Bizagi to connect to your sensor data or ‘things’ to inform decisions across the business. This includes handling exceptions, pre-empting problems and determining the next best action.
  • Bizagi Customer Onboarding AI Demo
    Bizagi Customer Onboarding AI Demo Bizagi Recorded: Jan 4 2018 13 mins
    Watch this demo to understand how to increase profitability and tenure in your customer onboarding process. Using Bizagi Artificial Intelligence your customer service staff can be shown likely customer lifetime value and Bizagi can recommend products or services to offer to increase their tenure.
  • Modeling a Process with Modeler Collaboration Services
    Modeling a Process with Modeler Collaboration Services Bizagi Recorded: Jan 4 2018 29 mins
    See how easily you can collaborate with peers to model and then publish a new or existing process. Use the capability in Modeler Collaboration Services to share, review and edit models in the cloud before publishing and tracking stakeholder acknowledgment of new processes or changes existing models.
  • OnBase ECM Integrates with Duck Creek Policy
    OnBase ECM Integrates with Duck Creek Policy Jackie Robey, Partner Marketing Manager Recorded: Dec 20 2017 3 mins
    Integrate Hyland's OnBase solution with Duck Creek Policy to increase profitability
  • Utica National Insurance Group leverages OnBase insurance solutions
    Utica National Insurance Group leverages OnBase insurance solutions Joseph Malecki, Senior Analyst a Utica National Insurance Group Recorded: Dec 20 2017 2 mins
    Joseph Malecki, Senior Analyst at Utica National Insurance Group discusses how the seamless integration between Duck Creek and Hyland's Onbase Workflow has given Utica a competitive edge.
  • The Importance of Communicating with Images and Video
    The Importance of Communicating with Images and Video Ryan Knott, TechSmith Corporation Recorded: Dec 14 2017 56 mins
    Humans are hardwired for communicating with visuals. Learn some eye-opening statistics on engagement with video and images, as well as some best practices for improving your marketing and social media videos. Learn how you can use video and visuals to better engage your customers.

    Join Val Swisher, sitting in for Scott Abel, The Content Wrangler, and Ryan Knott, Public Relations Specialist at TechSmith, for this free, one-hour webinar. Attendees will learn why visuals and video are so important to your marketing content, why perfection is killing your marketing videos, and three easy ways to improve your video process.
  • Microsoft Teams & Skype for Business - the road ahead for collaboration
    Microsoft Teams & Skype for Business - the road ahead for collaboration David Branscome, Microsoft | David Tupling, IR Recorded: Dec 14 2017 61 mins
    When Microsoft launched Teams in 2016 many wondered what this would mean for Skype for Business. Join us to hear from Microsoft's David Branscome on the road ahead for Intelligent Communications and collaboration.
  • Tracking and Controlling Technical Documentation Projects
    Tracking and Controlling Technical Documentation Projects Barry Saiff, Saiff Solutions Recorded: Dec 14 2017 59 mins
    Ten years ago, The Content Wrangler published details about a survey that found most documentation managers don’t use metrics as a performance measure. Has that changed? Have documentation managers stuck to their old, metric-less ways, or have they all become “quants” in 10 years’ time?

    Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Barry Saiff, CEO of Saiff Solutions. Barry is the author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader. He will lead a discussion about the ins and outs of calculating costs and return on investment for documentation projects.

    Attendees will learn from the results of a real-world case study of a technical documentation project that required technical writing, technical illustrations, and a couple of key metrics: cost per page and pages per date. You’ll learn how difficult it was for the team to track, calculate, and report these seemingly simple numbers and how they overcame these challenges. You’ll discover the connection between measurement and process design and learn valuable lessons that should help you avoid getting lost in the weeds of data- and cost-tracking.
  • Prognosis for UC Deminar (December)
    Prognosis for UC Deminar (December) Chuck Geisler, Senior Solutions Engineer Recorded: Dec 13 2017 35 mins
    Join our monthly live demo webinar, hosted by an IR Solutions Engineer with live Q&A.
  • How to Think Systematically About Tone for Your Content
    How to Think Systematically About Tone for Your Content Pierre Gagnier, ADP Recorded: Dec 12 2017 57 mins
    Are you thinking about incorporating tone into your content strategy? If so, you've probably seen how confusing this topic can be.

    We know, because we are human beings, that language can misfire. Tone is where understanding and emotion come together – and sometimes that’s messy.

    Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Pierre Gagnier, Content Strategist at ADP Innovation Lab, for this free, one-hour webinar. Pierre will show you how a team of researchers at ADP were able to tame some of the trickiness of tone and measure its impact. What they learned will help you to make sense of tone and change it from a source of risk into a tool for creating effective content.

    Attendees will learn about 1) a simple, workable set of definitions that you can use to promote shared understanding among stakeholders of what tone is; 2) A framework for identifying and applying tone attributes so that you can create a foundation for consistent practice, and 3) Some typical factors that will help you to see how tone can go awry and will help you create your own risk factors.

    ABOUT THE PRESENTER

    Pierre Gagnier is a content strategist at ADP's Innovation Lab in New York. He works extensively with user experience researchers to help ADP web and mobile product teams align their content strategies consistently with users' realities.
  • Copywriting to Content Design: Creating Content That Delights
    Copywriting to Content Design: Creating Content That Delights Padma Gillen, Scroll UK Recorded: Dec 12 2017 57 mins
    In 2013, GOV UK, the government services website for the United Kingdom, won the prestigious D&AD Black Pencil for its contribution to moving content forward as a design discipline. Since then GOV UK has been name-checked and modeled around the world as *the* way to do public sector content. And yet, aside from those who are really “in the know,” the practice of content design is still little known outside of government content circles. And inside of government, many people talk about it, but not many know how to do it well.

    Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Padma Gillen, of Scroll UK, for this free, one-hour webinar. Formerly Head of Content Design for the UK's Government Digital Service, Padma has been at the heart of this emerging discipline since its earliest days. He now teaches others how to do it, and helps organizations rebuild their entire content function around the principles of user needs, designing with data and agile content production.

    In this webinar, Padma will introduce you to these principles and explain how to incorporate them into your approach. Attendees will learn how to place the needs of users at the heart of your content strategy, apply agile methods to content production, and learn to understand the governance models needed to improve your content significantly.
  • Predictions for ServiceNow in 2018 - The Experts Weigh In
    Predictions for ServiceNow in 2018 - The Experts Weigh In Ellen Daley, Ian Clayton, Ross Rexer, Adam Mason, Brian Murphy, Richard Norton, Nick Nash, Meghan Lockwood Recorded: Dec 12 2017 61 mins
    Our Experts Weigh In: What ServiceNow trends should you look for in 2018?

    On Tuesday, December 12th, 1:00 PM EST, 10:00 AM PST, join our panel of ServiceNow enthusiasts for a virtual roundtable as they share their predictions for where ServiceNow is going in 2018.
  • Contact Center Journey - From Here to Where?
    Contact Center Journey - From Here to Where? Frank Tersigni, Chief Customer Officer, Altivon Recorded: Dec 12 2017 60 mins
    Join us for a deep dive into 3 top trends in the contact center. Each trend will be explored on its own and then brought together at the end in a picture of what is actually happening in contact centers today.

    Chatbots seem synonymous with artificial intelligence and are certainly sparking the imagination. We will explore the reach of AI in the contact center, both obvious and subtle.

    OmniChannel success is in the eye of the beholder. From a customer experience perspective, it requires more than channel choices. Learn about the implications for your center.

    Cloud is the favorite child today, but does it make sense for your organization? Learn some of the questions you need to ask to determine your best deployment strategy (cloud, premise, hybrid).
  • Enabling DevOps in a Customer-driven Marketplace - A Templated Approach (Part 1)
    Enabling DevOps in a Customer-driven Marketplace - A Templated Approach (Part 1) Althaf Ali - DevOps Solutions Architect, Sridhar Prabhakar – Sr. Software Engineering Consultant Recorded: Dec 12 2017 51 mins
    '4 Dimensions of DevOps' is a webinar series demonstrating various aspects of DevOps implementation in a Digital era.

    This Part 1 of the webinar series discusses a templated approach towards enabling end-to-end DevOps in a customer-driven marketplace. Any organization trying to introduce a change in their old-school processes and tools will adopt DevOps pipeline automation to enable faster and smoother software delivery.

    In this webinar, we will help you explore tools and techniques to build a release plan that suits your needs. Key takeaways:

    • Typical challenges in DevOps implementation processes and how to overcome them.
    • Industry leading tools and techniques to achieve smooth releases.
    • Rough estimate and ROI analysis for implementing an improved release planning.
    • Release planning templates that can be readily applied for typical use cases.
  • Enabling Content in Chatbots and AI: Modeling Microcontent Structure for DITA
    Enabling Content in Chatbots and AI: Modeling Microcontent Structure for DITA Steve Manning, Precision Content Recorded: Dec 12 2017 58 mins
    We’ve all heard about the benefits of content modeling and structured content for technical information. We’ve implemented DITA or other topic-based strategies to break content into smaller blocks to manage and publish, but topics are not small enough.

    But the addition of Bots, voice-enabled interfaces, and AI means we must change the way we structure content. We are moving from a broadcast style of communication – publish and hope for the best – to a more conversational style of communication. More question and answer. This imposes requirements on the content models you need to create if you want to talk to the Bots. We must be more granular in our models. We need to implement Microcontent.

    Join Val Swisher, sitting in for Scott Abel, The Content Wrangler, and her special guest, Steve Manning of Precision Content, for this webinar. Steve will discuss how new technology will change the way we approach content and the topic-based approach to deliver what you need for the new technology challenges. Steve will work through a different approach to the content that focuses you more on reader outcomes how that affects your content models. Attendees will learn how deep into their content then need to model to get the most from chatbots, voice-enabled systems, and ultimately AI.

    Attendees will also learn 1) Why traditional topic-based DITA is not granular enough for the future; 2) How microcontent is a better approach to future-proof your content, and 3) How to use user outcomes to drive models and granularity.
  • The Insurance Industry is no longer on Island Time
    The Insurance Industry is no longer on Island Time Brian Williams, CEO of Saxon Insurance | Sam McGuckin, EVP Capgemini | Jeff Wargin, VP Product Management Recorded: Dec 8 2017 58 mins
    In the Cayman Islands there is a cutting-edge carrier driving big results with it's end-to-end cloud model, capturing 25% market share in its first year of operations.

    Join Digital Insurance, Capgemini and the CEO of Saxon Insurance, who's innovative technology is receiving international recognition to discover how the latest technologies, paired with the expertise of the right implementation partner can empower carriers of all sizes to grow, scale and exceed customer expectations.
  • SDL Tridion DX - A New Paradigm for 4.0 Manufacturers
    SDL Tridion DX - A New Paradigm for 4.0 Manufacturers Arjen van den Akker, Product Marketing Director, SDL, André Schlotz, VP Global Automotive & Manufacturing Solutions, SDL Jan 23 2018 2:00 pm UTC 60 mins
    Learn about SDL’s new approach to unified content delivery in the 4.0 industry era. You’ll discover how our newly announced SDL Tridion DX product suite provides unique capabilities for manufacturing companies to manage and deliver content to any device, in the right context, in the user’s native language and at the right point in time.
  • Go Beyond PSD2 Compliance with Digital Identity
    Go Beyond PSD2 Compliance with Digital Identity Nick Caley, VP Financial Services and Regulatory, ForgeRock Jan 23 2018 4:00 pm UTC 45 mins
    As European financial institutions work towards compliance with PSD2, there's an intense focus on securing customer data as it's opened up to third parties.

    Essential requirements around securing APIs to enable direct payments and account aggregation are accompanied by increased regulations for strong customer authentication. Financial institutions are looking to improve their management of digital identities to ensure customer data remains private.

    Not only can a modern digital identity platform help companies with API security and authentication requirements, it can also drive innovation in areas like consent management, with dashboards that allow customers to control their personal data at a granular level. Banks can embed identity into their digital platforms in order to use PSD2 as a strategic opportunity to build trusted relationships with their customers.
  • The 5-Step Approach to Forming a Successful, Winning Team
    The 5-Step Approach to Forming a Successful, Winning Team Andrew Lawless, Rockant, Inc. Jan 23 2018 6:00 pm UTC 60 mins
    Leading teams is hard. One single team member can bring you down - from halting your improvement plans to a complete breakdown of key operating functions and alienation of customers. Because of that, the answers to the question of whom to hire and whom to keep are vital when automation shrinks your workforce.

    The equation involves many make-or-break variables, including the balance of skills and experience, mix of styles, personalities, and relationships, and diversity of natural talents and strengths. To further complicate things, each variable must also be consistent with the executive agenda as well as the team lead’s personal leadership style and strengths profile.

    In this webinar, Andrew Lawless will share the best-working tools and strategies from 20 years of transforming teams with the goal of teaching you about a five-step approach to transforming your team.

    This webinar is for you if you are dealing with team members who are smart, capable, and competent, but struggle to agree with your changes, wrestle with automation, or fail to meet new job requirements. You will learn about methodologies that help you understand which team members to keep, coach, or transition.

    TAKEAWAYS

    1. Understand each team member’s view of the world
    2. Show a different scenario or reality
    3. Disrupt counter-productive behavior
    4. Attract and keep the right talent
    5. Initiate small changes in the right direction

    ABOUT ANDREW LAWLESS

    Andrew Lawless is a best-selling author, performance coach, educator, and consultant. He elevates senior executives and business owners to success, sanity, and happiness in business and life. He brings a unique blend of experience in behavioral sciences, publishing, localization, and education. He served as a trainer and consultant to the FBI’s Behavioral Science Unit where he helped analyze the mindset of hostage takers.
  • The Wrong (and Right) Way to Select Digital Asset Management Technology
    The Wrong (and Right) Way to Select Digital Asset Management Technology Jarrod Gingras, Real Story Group Jan 23 2018 9:00 pm UTC 60 mins
    Technology is increasingly important to every enterprise's initiatives, but with dozens of alternatives, do you have the right solution? Thinking about divorcing your current vendor? Looking to adopt new technology from scratch? This session is for you.

    Rather than selecting technology based on a ratings spreadsheet or who plays golf with your boss, we'll offer a more practical — and effective! — approach. This webinar deals the straight dope on pitfalls to avoid and reliable paths to follow.

    You'll learn about the most important criteria when creating a shortlist, what should really be in that (brief) RFP, and how to plan a vendor demo that's meaningful and useful to you. So stop selecting the wrong technology. Here's a better way to ensure you make the right choice.

    ABOUT JARROD GINGRAS

    Jarrod Gingras is Real Story Group’s Managing Director and an analyst covering Digital Workplace and Marketing technologies. As a conference speaker and consultant, he regularly advises some of the world’s largest and most complicated enterprises on their enterprise information challenges.

    Prior to joining Real Story Group, Jarrod worked as a web developer, information architect and user interface designer at a systems integration firm, where he developed user-focused content management strategies and solutions for clients in a multitude of industries.
  • Advanced Practices in Technical Communication Management — A Panel Discussion
    Advanced Practices in Technical Communication Management — A Panel Discussion Paul Perrotta, Eeshita Grover, Craig Prior, and Joe Gelb Jan 24 2018 6:00 pm UTC 60 mins
    Join us for a panel discussion designed to help you identify—and overcome—the big challenges associated with digital product content delivery. Join host Paul Perrotta, formerly Senior Director of Information Experience at Juniper Networks, Eeshita Grover of Cisco, Craig Prior, Director of Technical Communications at Mastercard, and Joe Gelb of Zoomin Software for this lively panel discussion. The panelists will share lessons learned that you can use to develop a streamlined content delivery process that takes advantage of modern content creation and management practices, and prepares your content to support emerging delivery technologies such as chatbots, voice interfaces, the Internet of Things, and augmented reality.
     
    Attendees will learn about:
    –Increasing speed to delivery without sacrificing quality
    –Having consistent access to all of your technical content, no matter the source format
    –Exposing the right content to the right audience 
    –The value of scenario-based content design
    –Optimizing the maintainability of content over time
    –Building trust around your content
    –Preparing your content to support emerging technologies
  • Advanced Techniques for Customer-Centric Delivery of Product Information
    Advanced Techniques for Customer-Centric Delivery of Product Information Amber Swope, President, DITA Strategies, Chip Gettinger, VP Global Solutions Consulting, SDL Jan 25 2018 4:00 pm UTC 60 mins
    For many organizations, structured content is the key to managing a shared content collection that includes information from teams across the enterprise. As they invested in the Darwin Information Typing Architecture (DITA) and a Component Content Management System (CCMS), organizations started to reap the benefits of driving efficiency gains across enterprise teams, better content consistency, and faster time to market.

    But what’s next? How can these organizations evolve their content strategy and support new initiatives to drive delivery of better customer-centric content?

    Please join Amber Swope, President, DITA Strategies, to learn about advanced techniques for managing and sharing structured content.
  • Making the ESM Business Case: Strategies for Proving ServiceNow ROI
    Making the ESM Business Case: Strategies for Proving ServiceNow ROI Ellen Daley, Adam Mason, Meghan Lockwood Jan 30 2018 6:00 pm UTC 60 mins
    How Real-World Firms Transformed with Enterprise Service Management using ServiceNow.

    On Tuesday, January 30th, Join CEO, Ellen Daley, VP of Solutions and Innovation, Adam Mason, and Strategic Director of Marketing, Meghan Lockwood, to find out how to get the executive buy-in and prove your business case for Enterprise Service Management with ServiceNow.

    Learn what Forrester Research has to say about the Total Economic Impact of ServiceNow, find out how Acorio customers are reaping the benefits, and get you own exclusive pitch deck to help you win your business case.
  • The 3 Must-Haves on the Path to a Better Customer Journey
    The 3 Must-Haves on the Path to a Better Customer Journey Alton Harewood, Solutions Consultant, 8x8 Jan 30 2018 7:00 pm UTC 60 mins
    As customer loyalty is tested by limitless options, the need to understand and manage the customer journey has become essential to competitive differentiation. And far from being the domain of only large corporations – organizations of all sizes must now seek to gain insight into how customer experience is executed and ways to improve.

    Join contact center veteran Alton Harewood along with an 8x8 customer to hear how the fundamental building blocks of CX strategy are being used today, as well as which technology enablers provide the insight and oversight needed to adjust and administer the modern customer engagement team.
  • Fintech Fundings 2017-2018 - The Impact on Banks
    Fintech Fundings 2017-2018 - The Impact on Banks Varun Mittal (Singapore Fintech Association), Senthil Natarajan (OpenTap) & Krittika Banerjee (Aspire Systems) Feb 1 2018 6:30 am UTC 30 mins
    VC-backed fintech companies raised a record series of funds last year and saw a string of fintech unicorn births. How does this impact banks looking to digitalize their services? The financial services industry is being transformed by insurgent startup companies. With more than five fintech companies joining the unicorn status with values of over $1 billion each, how does the future of a bank look like if they partner with these fintech companies to provide an array of new technologies and services? Or do incumbent banks have other ideas in going out on a limb and innovating their own?

    Aspire Systems welcomes you to the very first session of the Millennial Banking Day. Millennials today are transforming the way banking is done. In a world where all other industries have started to serve their millennials at the speed and scale to keep them engaged, this puts a huge pressure on banks to innovate in such a way that millennials witness personalized banking experiences intuitively at the speed of light.

    Join us for a 30 minute Q&A session with best known experts from the fintech industry to explain their correlation of fintech investments and the huge impact it is going to have on banks through a transformational interplay of a dynamic ecosystem this coming year.

    Session Hosted by- Krittika Banerjee, BFSI Research Analyst, Aspire Systems
  • Discussion: Why are Open Banking Deadlines not met?
    Discussion: Why are Open Banking Deadlines not met? Srini Peyyalamitta, Head of Banking & Financial Services, Aspire Systems & Olivier, Global Head of Marketing, HID Feb 1 2018 8:00 am UTC 45 mins
    It was a setback when UK’s biggest lenders’ missed deadlines surfaced around the open banking rules! Are banks stalling the inevitable future of Open Banking?
    Open banking is set to make a transformational change to banking for personal customers and small businesses, forcing UK banks to open up their data via a set of secure application programming interfaces (APIs). This will bring banks to shift from being one-stop-shops for financial services to open platforms where consumers can start to embrace a more modular approach to banking by giving verified third-parties direct access to this data.
    Under these changes, the challenger banks are up for a win-win situation since they can now offer personalized solutions to their customers while the move for a customer from one bank account to another becomes easier.
    Aspire Systems welcomes you to the second session of the Millennial Banking Day. Millennials today are transforming the way banking is done. In a world where all other industries have started to serve their millennials at the speed and scale to keep them engaged, this puts a huge pressure on banks to innovate in such a way that millennials witness personalized banking experiences intuitively at the speed of light.
    Join us for a 45 minute Q&A session with best known experts from the fintech industry to discuss reasons for banks to miss these open banking deadlines and how banks can start to detect early successes with open banking.

    Hosted by – Krittika Banerjee, BFSI Research Analyst, Aspire Systems
  • Blockchain as a Platform for Banks
    Blockchain as a Platform for Banks Jothi,Chief Solutions Architect,Aspire,Karthik Iyer, CEO, Blockchain Monk & Chandramouli P, Technical Architect, Aspire Feb 1 2018 9:45 am UTC 45 mins
    Over the last ten years, platforms have successfully emerged and are now dominating all industries — prime examples being Airbnb, Amazon, Netflix and Google. Platforms give ultimate control connecting buyers and sellers to create economies of scale on both the demand and supply side.
    Blockchain has proven effective in solving many problems associated with centralization; the canonical example being Bitcoin. Over the last couple of years, a range of distributed ledgers have emerged with similar missions — to use the benefits of peer-to-peer networks and techniques of decentralization to provide a system that can be trusted — 100%.
    How can banks use blockchain as a platform to deliver personalized banking services?

    Aspire Systems welcomes you to the third session of the Millennial Banking Day. Millennials today are transforming the way banking is done. In a world where all other industries have started to serve their millennials at the speed and scale to keep them engaged, this puts a huge pressure on banks to innovate in such a way that millennials witness personalized banking experiences intuitively at the speed of light.
    Join us for a 45 minute Q&A session with best known experts from the fintech industry to discuss blockchain opportunities at banks and how effective their digital banking services can be made to address the heart of the blockchain use case: future-proofing the power of a smart digital ecosystem.

    Hosted by – Krittika Banerjee, BFSI Research Analyst, Aspire Systems
  • Winning Millennials with the Power of User Experience
    Winning Millennials with the Power of User Experience Dharmesh Mistry (Temenos), Sajeev (Aspire Systems), Tanya Andreasyan (Banking Technology) Feb 1 2018 11:30 am UTC 45 mins
    How can banks change their relationship with millennials so that they can begin to anticipate their customers’ needs more and design products that deliver this intuition?

    Millennials today demand a whole new level of banking experience. Thanks to the wide adoption of smart phones worldwide, user experience has become a burning need for banks in order to achieve customer satisfaction. Digital banking can now provide banking services 24/7 and anywhere. In such a case, a great user experience is the only way banks can stand out in providing extraordinary banking experiences.

    Aspire Systems welcomes you to the fourth session of the Millennial Banking Day. Millennials today are transforming the way banking is done. In a world where all other industries have started to serve their millennials at the speed and scale to keep them engaged, this puts a huge pressure on banks to innovate in such a way that millennials witness personalized banking experiences intuitively at the speed of light.

    Join us for a 45 minute Q&A session with best known experts from the fintech industry to discuss how revolutionary user experiences can be delivered to millennial banking customers.

    Session Hosted by – Krittika Banerjee, BFSI Research Analyst, Aspire Systems
  • Best Engineering Practices: How Banks Can Dive into the API Banking world?
    Best Engineering Practices: How Banks Can Dive into the API Banking world? Maha Santaram (Aspire Systems) & Srinivasan Sankar (Aspire Systems) Feb 1 2018 1:00 pm UTC 30 mins
    The evolution of fintech APIs have challenged banks into creating their own APIs. In an effort to combat competition, banks need to build the best, most expansively featured APIs so that more people build applications in their ecosystem rather than the competitions’. The future of banking, after all, lies in Open Banking APIs.

    Banks today suffer from legacy technology stacks, monolithic applications, mainframe-centric architectures and a highly interconnected and sometimes fragile application landscape.

    DevOps and Quality Assurance are two key engineering efforts for banks to be capable of meeting all of the planned digital use cases. Following the best can help them achieve their overall objective of connecting all of their services on the internet, through clean APIs.

    Join us for a 30 minute Q & A session with best known experts from the fintech industry to discuss the advantages of having the right development environment and the right digital testing strategy to cope with the demands of millennials inside & outside.

    Session Hosted by – Krittika Banerjee, BFSI Research Analyst, Aspire Systems
  • 4 Dimensions of DevOps - Templated Approach to Infra Automation (Part 2)
    4 Dimensions of DevOps - Templated Approach to Infra Automation (Part 2) Althaf Ali - DevOps Solutions Architect, Sridhar Prabhakar – Sr. Software Engineering Consultant Feb 6 2018 6:00 pm UTC 60 mins
    This part 2 of the webinar series, “4 Dimensions of DevOps” focuses on applying a templated approach to infrastructure management and automation.

    Key Takeaways:
    • Industry trends and tools for Infrastructure automation
    • How to apply DevOps templated approach to Infra management and automation
    • Elimination based approach to derive tools, processes and control mechanisms
    • Sample use cases
  • How to leverage location data to revolutionize customer engagement
    How to leverage location data to revolutionize customer engagement Prince Nasr Harfouche, Principal, Deloitte Consulting LLP Feb 6 2018 6:00 pm UTC 60 mins
    Incorporating location intelligence into digital strategies to engage consumers in real time, increase brand loyalty and provide actionable data will be more critical in 2018 than ever before.

    Using cutting edge location data, Deloitte was able to actively engage fans in an interactive touchscreen experience at a large-scale sporting event. These enhanced insights into the fan experience included crowd density at various locations within the venue, the best spots for spectators to view the action, the movement of fans relative to players, and more.

    In this case, location intelligence provided insight into consumer engagement via foot traffic patterns, location visits, and frequency analysis to help brands deliver dynamic user experiences, better understand their customers and prospects, and boost consumer engagement and delight.

    During this webinar you’ll learn how to:
    * Boost engagement with real-time, location-based consumer engagement and experiences
    * Gain insight into the behavioral patterns of customers and prospects
    * Understand the future of location data for your business

    Speakers:
    * David Bairstow, VP Products, Skyhook
    * Prince Nasr Harfouche, Principal, Deloitte Consulting LLP
    * Stewart Rogers, Analyst at Large, VentureBeat (Moderator)

    Sponsored by Skyhook
  • WFM Techniques for Controlling Costs & Improving Productivity
    WFM Techniques for Controlling Costs & Improving Productivity Paul Chance, Sr. Product Marketing Manager, NICE; Justin Robbins, Advisor, ICMI; Erica Marois, ICMI Community (Moderator) Feb 8 2018 6:00 pm UTC 60 mins
    Workforce management is one of the core pillars to a successful contact center operation. But, for as much planning that’s done in advance, the intraday management of the frontline staff is where WFM really hits the pavement. For many organizations, however, intraday works is highly manual and consumes valuable time and resources. As a result, it’s not uncommon for contact centers to lose significant productivity, and ultimately profitability, because of the manual work that’s happening.

    In this ICMI webinar, you’ll hear the latest research from ICMI and NICE on how much damage manual intraday work is doing to the contact center and, more importantly, what can be done to reverse the trends. Gain valuable insight on how to get better results from your intraday processes, while positively contributing to employee engagement and buy-in. If you’re looking to maximize your resources to their fullest, this is one presentation that you don’t want to miss.

    Attend this webinar to learn:

    * Findings from ICMI’s latest research on intraday WFM
    * Best practices for reforecasting and schedule planning
    * Tips for handling PTO requests, schedule changes, and unforeseen events
    * How to combat lost productivity and high forecast variances
  • Boosting Product Discoverability on Amazon
    Boosting Product Discoverability on Amazon Rob Gonzalez - Co-Founder, Salsify; Mark White - Co-Founder, Content26 Feb 13 2018 6:00 pm UTC 45 mins
    Over 55% of all product searches start on Amazon.

    Amazon’s giant product selection and helpful content has made it the go-to site for online shoppers researching products. With over half of product searches starting on Amazon, it has become a retailer you cannot afford to ignore.

    Join Salsify and content26 for a webinar on the ways you can use content and advertising to get your products discovered on Amazon’s digital shelf. We share tips to improve both organic and paid search on the site.

    You will learn how to:

    - Boost product discoverability through paid and organic search
    Improve brand accuracy on product pages to drive conversion
    - Get the most out of Amazon Marketing Services (AMS)
    - Create content that works in tandem with your Amazon advertising efforts
  • Digital Transformation in Health Care: Covered California Case Study
    Digital Transformation in Health Care: Covered California Case Study Jennifer Royer, DocuSign; Austin Walls-Barcellos, Covered California; Paul Clanton (moderator), Center of Digital Government Feb 13 2018 6:00 pm UTC 60 mins
    Covered California – the state of California’s official healthcare marketplace – helps ensure individuals, families and small businesses can find low-cost health insurance. But paper-based processes previously made it harder for the organization to quickly and efficiently provide coverage to citizens who needed it. So Covered California implemented a digital agent enrollment process to streamline internal administration and offer customers a higher level of service.

    Watch this webinar to hear the story of Covered California’s digital transformation, and how accelerating digital agreements and signatures can help your agency provide better citizen-facing services. Topics covered:

    - Redesigning core government processes
    - Achieving more by integrating digital systems
    - Measuring impact and time savings
    - Automating workflows to reduce errors and incorrect information
    - Improving compliance and security with digital audit trails
  • LIVE Why Agility Dictates the Success or Failure of Digital Transformation
    LIVE Why Agility Dictates the Success or Failure of Digital Transformation Rob Koplowitz, Gustavo Gomez, Rui Dinis Feb 20 2018 6:00 pm UTC 60 mins
    Gain practical insights from experts on the critical role of agility in digital transformation. In this session, we will discuss how conservative and low risk cultures can be quickly replacing agile methodologies and rapid experimentation.

    But how? Join us hear from a seasoned panel of Digital Agility experts including Rob Koplowitz (Forrester Research - Principal Analyst), Gustavo Gomez (Bizagi - CEO), Rui Dinis (Director of Finance and Administration – Manpower) as we answer questions including:

    •Where should change come from, top down or the ground up?
    •What are the biggest barriers to building agile momentum
    •What results have agile solutions delivered for Manpower Group?

    Who should attend: Digital Technology leaders, Application Development Leaders, IT, Business and Process professionals
  • LIVE: Agility vs Regulatory Compliance: Why You Need Both
    LIVE: Agility vs Regulatory Compliance: Why You Need Both Marrianne Stouten, Marco Van Pijkeren Feb 20 2018 8:00 pm UTC 45 mins
    or Digital and operational leaders, there’s a tension between the demand for agility and the pressure to maintain compliance with global regulations. How can you reconcile these competing corporate goals?

    Learn from the experience of Cofco International for practical advice on:

    - The critical role of agility in global digital operations
    - Why digital agility is essential to regulatory compliance
    - How to create digital solutions fast in an agile culture

    Who should attend? Digital Technology leaders, Application Development Leaders, IT, Business and Process Professionals.
  • Live: How Digital Process Automation Enables Business Model Agility
    Live: How Digital Process Automation Enables Business Model Agility Alan Zimmerman, Mike May Feb 20 2018 9:00 pm UTC 45 mins
    Discover how creating an agile culture enables you not only to deliver digital solutions fast, but also to make sure that they return results – including huge financial savings and complete project payback in 2 months of less

    Join this webinar hosted by Bizagi Customer Travelport, a travel commerce platform connecting the world’s leading B2B travel providers with pioneering B2B payment solutions. We’ll discuss how agility has radically redefined the way Travelport operates by:

    - Creating a culture of collaboration and experimentation
    - Shining a light on the simplification of critical processes
    - Delivering rapid results that demonstrate digital transformation

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT, Business and Process Professionals.
  • Service Portal 360 – Bridging the gap in your IT Service Delivery
    Service Portal 360 – Bridging the gap in your IT Service Delivery Ravi Kumar, Principal Consultant; Mohamed Shoaib, ServiceNow Developer Feb 27 2018 6:00 pm UTC 60 mins
    Designing and developing a user-friendly Service Portal or Self-service portal tops the to-do charts of any IT Service Management leader. But enabling the end-user to use the service portal effectively is a herculean task and that’s where most organizations fail. In this knowledge session, our ServiceNow experts will demonstrate how to build an easy-to-use service portal and achieve your organization’s IT Service Management goals.

    Key topics covered in the session include:
    - Evolution of IT Service Delivery: From simple service request forms to brand/face of IT
    - Key strategies to adopt while building your Service Portal
    - Case analysis: Role of service portal in successful IT Service Delivery
    - Demo: Service Portal creation without coding
    - Q & A