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Customer Experience

  • Cloud Transformation Demystified
    Cloud Transformation Demystified Jacqueline Touma & Chaitra Vedullapalli Recorded: Oct 18 2018 53 mins
    Cloud Transformation has gained greater traction in the recent years. However, to propel your business to achieve the cloud profitability that you deserve, there are three core concepts that need to be understood.

    Opportunity, Knowledge, and Actions

    It works like this:

    1. Your business realizes that there’s an opportunity to solve a problem or add value to the lives of many customers and make a recurring revenue from it.
    2. You and your team acquire the knowledge that you need to take advantage of the cloud opportunity.
    3. You and your team will execute actions based on the knowledge obtained, and your profit will be directly proportionate to how many customers you empower with Cloud technologies.

    In this webinar, we will share the secret formula for you to lead the transformation:
    1. Establishing cloud transformation principles
    2. How to develop a strategic business case & roadmap
    3. Get access to best practices & Case Studies
    4. Learn about our special offer to get you started at (no cost)
    5. Learn how to assess Cloud Hyperscalers such as Microsoft, AWS, Google in the market

    Join us in making you and your business cloud ready company. We look forward to collaborating with you.
  • Bridging the Gap - The Customer and the Mobile Workforce, with Daikin Applied UK
    Bridging the Gap - The Customer and the Mobile Workforce, with Daikin Applied UK Kris Oldland, Editor-in-chief, Field Service News Recorded: Oct 18 2018 26 mins
    The first-time fix can be a very powerful customer experience. But for many field service organisations, nailing that initial visit is harder than ever. Wherever you look - from healthcare to finance to manufacturing - you'll notice that field service teams are in need of a helping hand and are looking for a solution.

    Watch this webinar to hear from Daikin Applied UK's CRM Manager, John McCarthy, as he discusses the company's transformation journey which has enabled them to connect the business, optimise their workforce and engage on mobile.
  • Global Payout Solution – The Secret Sauce for Your Digital Payment Strategy
    Global Payout Solution – The Secret Sauce for Your Digital Payment Strategy Hadi Hafez, Key Account Manager, Travel and Mobility & Asmir Lukavackic, Sales Manager, Travel and Mobility, Wirecard Recorded: Oct 18 2018 40 mins
    Today’s travel and mobility businesses have to deal with employee and customer needs in an instant and flexible manner. Having the right payout strategy in place is essential to accomplish this.
    Whilst various payout solutions are available on the market, only a few can deliver globally and in a fast, efficient and highly secure way. In this webinar, you will be presented with a number of different use cases from the travel and mobility industry that demonstrate how digital products can effectively replace outdated procedures.

    More specifically, you will learn how to:
    -better serve your customers in emergency cases,
    -better support your employees in critical and crisis situations,
    -carry-out occasional ad-hoc fund transfers globally and instantly,
    -immediately provide cash assistance,
    -improve the user experience for your customers.

    Furthermore, you will find out how the right payout card program can support operational efficiencies, security benefits and cost savings.

    By the end of the webinar you’ll walk away with the following:
    -possible use cases and scenarios that answer to your company needs
    -a clear understanding of the benefits of instant funding
    -proposals on risk, security and cardholder identification
    -techniques on how to minimize cash risks

    Wirecard’s Hadi Hafez and Asmir Lukavackic will be on hand to share industry insights, walk you through instant payout methods and answer any questions.

    Are you ready to quit outdated and expensive payment processes? Then join our webinar!
  • How To Get More Customers
    How To Get More Customers Peter Strohkorb Recorded: Oct 17 2018 54 mins
    B2B Sales and Marketing Growth Specialist Peter Strohkorb describes why and how every business now needs to apply push and pull selling techniques in order to win more customers.
    Peter will reveal the Ten Action Items you need to have in place to be successful.
  • 5 Contact Center Trends to Watch in 2019
    5 Contact Center Trends to Watch in 2019 Michael Pace, Erica Mancuso, Darryl Addington, Erica Marois (moderator) Recorded: Oct 17 2018 59 mins
    Fast forward to end-of-year reviews in 2019. What will your team have accomplished? Will you be proud to report on soaring CSAT scores, transformative process improvements, and unprecedented profits? If you want to set your team up for success in the year ahead, now’s the time to start planning. Join us for this eye-opening discussion on the trends you need to watch as you prepare your contact center for the future.

    In this webinar, you will learn:

    * What AI and Machine Learning will really mean for the contact center, and the practical steps you can take now to ensure smooth implementation

    * How to deliver an employee experience that will attract and retain top talent

    * What’s next for customer experience

    * How digital transformation will impact the contact center in the years ahead
  • How AI-Powered Consumer Messaging Can Help You Engage & Retain More Customers
    How AI-Powered Consumer Messaging Can Help You Engage & Retain More Customers Sameer Patel Recorded: Oct 17 2018 62 mins
    91% of consumers unsubscribe from emails. 60% of consumers opt out of push notifications. $280 billion is abandoned in digital shopping carts every year. Only 32% of customers make a second purchase with a brand within the same year.
    What do these startling facts about consumer habits tell us as marketers? Consumers’ attention and loyalty are not guaranteed. In fact, it’s an uphill battle for brands to stand out from the noise and compel consumers to not only listen to them but to buy from them, too.

    The great news is that AI technology is helping modern e-commerce brands take this challenge head-on by understanding the consumer at the individual level and then only sending them messages that are relevant, contextual, and timely, all in real time. As a result, consumers develop a deep connection to the brand as the brand starts meeting their expectations of a highly personalized experience time and time again. The brand starts to see an improvement in message engagement and conversion…and the rest is history.

    If an e-commerce marketer is struggling with one of the following problems, this webinar is for them:

    -Stagnant or decreasing marketing metrics: acquisition, engagement, conversion, revenue, and retention
    -Relying too heavily on demographic segmentation methods to “understand” the audience
    -Not having campaigns that are differentiated enough from competitors’
    -Trying to figure out how to survive and stand out amid the dominance of Amazon
  • Empowering Your Agents -- An Interview with Johannes Fischer
    Empowering Your Agents -- An Interview with Johannes Fischer Johannes Fischer and David Hadobas Recorded: Oct 17 2018 4 mins
    When your customers communicate with you via chat, phone call, etc., do they have to repeat information already provided when being routed to an agent? Do your call center agents have the tools they need to provide an effective customer service? Watch this 3-minute video and then register to join us for a webinar as we discuss how the tools your agents have access to plays a key role in delivering the right data so you are able to provide the best possible customer experience.

    To register for this webinar, click on the "Attachments" box above, then click the link to register.
  • Prognosis for UC Live Demo [October 2018]
    Prognosis for UC Live Demo [October 2018] Stefan Rottbeck, Senior Solutions Engineer Recorded: Oct 17 2018 41 mins
    Join one of our Senior Solutions Engineers for a live demo of Prognosis for UC
  • Best Practices for Developing a Digital Customer Experience Strategy
    Best Practices for Developing a Digital Customer Experience Strategy Greg Cummings and John Irey Recorded: Oct 16 2018 62 mins
    What are companies with superior customer experiences doing differently? Join industry leaders John Irey and Greg Cummings as they share the strategy behind an effective omnichannel customer care success model. Participate in a discussion on how self-service, AI, and digital tools are shaping the customer journey and how to leverage that knowledge to build a better digital plan. Benefit from shared examples of the best and worst attempts at omnichannel and get equipped with the tools necessary to build your own strategy.

    Greg Cummings - Greg has 20 years of industry experience in consulting, operations, and contact centers -- helping to drive process improvement through an outcomes based methodology. He is currently Manager Global Channels with NICE inContact.

    John Irey - John, a contact center Principal Consultant at Mindsight, is an 18 year veteran assisting in the full life cycle of contact center engagements. His experience in both solutions and deployment engineering roles gives him deep insight into the strategy behind developing an omnichannel contact center solution for every business need.
  • Procurement In The Age of Cloud, AI and Blockchain
    Procurement In The Age of Cloud, AI and Blockchain Binoy Syed, Chaitra Vedullapalli (Moderator) Recorded: Oct 16 2018 63 mins
    In the last few years, a lot of emphasis has been placed on the procurement function as being strategically important to the business. It drives value, generates massive savings opportunity, and increases the overall operational efficiency. With cloud technology changing at a rapid pace and procurement practices being regularly updated, the trends within the procurement function are ever changing.

    In this webinar, we will focus on helping you identify Hype v/s Actionable solutions for procurement:

    1. Learn about Cloud, AI and Blockchain technologies
    2. Framework to develop a strategic business case & roadmap for smart procurement
    3. Learn about a new framework to drive supplier diversity
    4. Learn about our special offer to get you started at (no cost)


    Who should attend: Senior procurement leaders and professionals, Technology Leaders, Business Leaders who are managing strategic sourcing.

    Join us in making you and your business cloud ready company.
    We look forward to collaborating with you.
  • Best of BoxWorks '18 - Higher Education  
    Best of BoxWorks '18 - Higher Education   Andrew Keating, Managing Director of Higher Education @Box Recorded: Oct 16 2018 61 mins
    BoxWorks '18 comes to Europe with a Webinar focused on the new updates discussed at our annual customer conference in San Francisco, with an emphasis on how Box's innovations can help colleges and universities develop their content management strategies.

    Topics include:
    - Cloud content management for higher education
    - G Suite and Office 365 integrations
    - Security and compliance overview
    - AI & ML technologies
  • The Value of Visuals: How Visuals Can Unlock Dramatic Savings in Productivity
    The Value of Visuals: How Visuals Can Unlock Dramatic Savings in Productivity Ryan Knott, Public Relations Specialist at TechSmith Recorded: Oct 11 2018 53 mins
    We've all seen statistics suggesting people process and engage better with visual content over text. But what does the science actually say? In 2018, TechSmith embarked on a first-of-its-kind comprehensive study of visual communication in the workplace. The results are eye-opening to say the least. Using opinion data, scientific research, and economic modeling, the new study reveals how businesses are discouraging employee engagement and leaving productivity on the table. The study also points to solutions to fix these challenges.

    Join Scott Abel, The Content Wrangler, and his special guest, Ryan Knott, Public Relations Specialist for TechSmith Corporation, for this free one-hour webinar. Attendees will learn what their employees really want in their workplace communications, how visual content helps people perform better, and just how easy it can be to add more visual content to workplace communications.

    ABOUT RYAN KNOTT

    Ryan Knott has more than 20 years of experience managing communications and content strategy, public relations, social media, and media relations. He joined the TechSmith team in 2016, and previously worked at nonprofits, the Michigan Department of Education, and as a coach, communications director, and announcer, for a number of Michigan roller derby teams. Ryan is passionate about creating content that communicates clearly, engages audiences, and inspires action.
  • Real World IoT Podcast | Ep. 21 | ft Mobelisk | Enterprise Mobility
    Real World IoT Podcast | Ep. 21 | ft Mobelisk | Enterprise Mobility 151 Advisors | Dennis Hamann | Ken Briodagh Recorded: Oct 10 2018 31 mins
    On this week’s episode of the Real World IoT Podcast, host Ken Briodagh discusses how off-the-shelf IoT devices can be just as beneficial to a company as a custom tailored solution with Founder and CEO of Mobelisk, Dennis Hamann.
  • How to power the digital workplace with Box and Office 365
    How to power the digital workplace with Box and Office 365 Anthony Tate, Head of Product Marketing EMEA at Box. Jord Swart Sr. Sales Engineer, Box Recorded: Oct 9 2018 45 mins
    If you're deploying Microsoft Office 365, you owe it to yourself to see how Box can help you power a best-of-breed digital workplace.

    Many businesses running Office 365 choose Box over OneDrive and SharePoint so they can improve user and IT productivity, improve content security and protection, and reduce infrastructure costs. At this webinar, you’ll hear in detail why Box and Office 365 make such a winning combination. Box offers a single cloud content management platform for securely managing all your content in one place, including:

    - Seamless and secure internal and external collaboration
    - Single source of truth of content for best of breed apps
    - Automated business workflows across the extended enterprise
    - Advanced ML/AI technologies from all major vendors
    - Security and compliance for every industry and geo without sacrificing simplicity
  • Blockchain and Fraud Prevention in Financial Services
    Blockchain and Fraud Prevention in Financial Services Erik Wilgenhof Plante, Chief Compliance Officer at Bequant Capital Recorded: Oct 9 2018 35 mins
    Erik Wilgenhof Plante, Chief Compliance Officer at Bequant Capital, a crypto currency broker, talks us through financial crime investigation in blockchain.
  • The Need for Employee-Focused Communication
    The Need for Employee-Focused Communication Scott Abel, Aaron Baldwin, Deborah Bosley & Ray Walsh Recorded: Oct 4 2018 61 mins
    Companies of all shapes and sizes proclaim that “employees are our greatest asset.” Does this trite and overused phrase mean anything? If so, how are these values reflected in the way we communicate with employees?

    Join Scott Abel, The Content Wrangler, for a 30-minute discussion with three content industry experts about the need for a unified internal communication strategy. Scott will chat with document content management expert Aaron Baldwin, plain language specialist Deborah Bosley, and localization maven Ray Walsh about the reasons we should adopt a formal, repeatable strategy for internal employee-focused communications.
  • How JetBlue Is Putting Humanity Back into the Airline Industry
    How JetBlue Is Putting Humanity Back into the Airline Industry Laurie Meacham, Scott Morris, Mike McCarron, Erica Marois (Moderator) Recorded: Oct 4 2018 56 mins
    In an increasingly crowded marketplace, customer service has emerged as one of the last frontiers for competitive advantage. But in a rush to be everything to everyone, many companies are overlooking one enduring need of its customers: the desire for human connection. JetBlue was founded on the mission to "bring humanity back to air travel." During this webinar, you'll hear how customer service has set the airline apart in the past, present, and vision for the future. You’ll also learn how companies in any industry can apply lessons JetBlue has learned to deliver more practical, personalized, and delightful service experiences.

    In this webinar, you will learn:
    - How to bring people, process, and technology together to deliver more customer-centric service
    - How to humanize the customer experience
    - How JetBlue leverages customer service as a competitive differentiator

    Join us for an interactive and informative hour, complete with live audience Q&A.
  • Digital Refunds: 5 Ways to Achieve an Effective Refunds Program
    Digital Refunds: 5 Ways to Achieve an Effective Refunds Program Kevin Brown, VP Strategic Partnerships & Marketing and Sean Healey, Issuing Product Manager Recorded: Oct 4 2018 46 mins
    Refunds happen. But did you know they're one of the most important touchpoints of your business? With customers returning $642.6 billion in goods each year, refunds represent a huge opportunity to build customer affinity as well as retain and win back customers.

    In this webinar you’ll learn how digital refunds can:
    •Build brand continuity and affinity
    •Drive down costs
    •Manage payouts
    •Minimize risk
    •Create convenience for customers and staff

    Plus, you’ll learn about the costs savings, operational efficiencies, and security benefits of going digital.

    By the end of the webinar you’ll walk away ready to build a digital refunds strategy with these and more insights and practical tools:
    •How and why to convert check programs
    •The intersection of efficiency and top-notch customer service
    •The benefits of offloading escheatment costs and liability
    •Leveraging refunds for win-back

    Wirecard’s Kevin Brown and Sean Healey will be on hand to share industry insights, walk you through digital refunds, and answer questions.

    Ready to make the most of your refunds? Join us.
  • DCX Series [Ep. 5]: Is Artificial Intelligence Ready for Primetime?
    DCX Series [Ep. 5]: Is Artificial Intelligence Ready for Primetime? Robin Gareiss, President & Founder, Nemertes Research Recorded: Oct 4 2018 49 mins
    All the rage these days is about AI, or artificial intelligence. Enterprise and business leaders do not rate AI as the most transformative technology for their Digital Customer Experience (DCX) strategies, but it's near the top. In this webinar, you'll learn:
    *What is the top transformative technology and why?
    *What are the adoption plans for AI in companies' DCX strategies?
    *How are companies using AI in the contact center, to measure customer success, and to engage customers?
    *What are the key benefits--and they key problems--with AI?
    *Which AI technologies do companies plan to use?

    We look forward to sharing this information with you!
  • Developing a Digital CX Strategy - An Interview with Greg Cummings
    Developing a Digital CX Strategy - An Interview with Greg Cummings Greg Cummings and David Hadobas Recorded: Oct 3 2018 6 mins
    The digital customer experience is moving at a rapid pace. Many of us have engaged in the digital conversations taking place, but how are you addressing CX in this digital age? Are you looking ahead and planning for the future? We need to begin now to develop a strategy so we are prepared to address customer concerns via social, mobile, and more. Watch this brief 5-minute interview with Greg Cummings as he shares some highlights of our upcoming webinar on October 16th.

    To register for the live webinar, click on the "Attachments" box below, then click the link to register.
  • How to Engage Buyers & Sellers in Your Digital Marketplace
    How to Engage Buyers & Sellers in Your Digital Marketplace Jeff Nolan, CMO, Kahuna and Sigrid Zeuthen, Marketing Manager, Besedo Recorded: Oct 3 2018 53 mins
    A whopping 94% of companies see higher engagement and conversion rates (Econsultancy) when they commit to optimizing the customer experience.

    In today’s competitive landscape, where buyers and sellers have numerous sites to choose from, marketplaces must do whatever they can to stand apart from others. It’s easy to be competitive on price and inventory, but delivering an effective and memorable customer experience to create a loyal user base is a whole different ball game. Customer experience is the deal-maker (or deal-breaker) for marketplaces.

    To ensure your platform will create committed, engaged buyers and sellers for the long-term, you must meet their expectations for a high quality and highly personalized experience throughout the customer journey. This means going beyond sending emails with a “Hello [First Name]” greeting; it means personalizing and polishing every component of the user’s interaction with the platform and with each other. The result? An increase in engagement, conversion, and retention.

    In this webinar, you’ll learn:
    -How to create an engaging onboarding experience that fosters buyer and seller stickiness
    -How to optimize for engagement at every buyer/seller touchpoint across your site
    -How to further encourage buyer and seller engagement post-transaction
    -How to incorporate personalization into every aspect of your user flow and deliver an unmatched customer experience as a result
  • Applying AI to Unstructured Content
    Applying AI to Unstructured Content Anthony Tate, Head of Product Marketing EMEA Box & Mike Schwartz, Senior Product Marketing Manager, Box Oct 23 2018 9:00 am UTC 47 mins
    AI and machine learning technologies are rapidly maturing and becoming more enterprise ready — but 83% of organisations don't yet know how to leverage AI/ML in their business.

    Join us to learn how the new Box Skills makes all your business-critical unstructured content easier to find, organise, manage and protect by automating mundane processes to get to your most impactful work faster.

    During this live webinar you'll learn how you can:
    - Use Box Skills to manage and tap the potential inside unstructured content like videos, photos, audio and more
    - Reap the value from your unstructured content — without recruiting a team of data scientists to build AI/ML from scratch
    - Apply ML to your content to increase employee productivity, improve customer experience, accelerate or automate business processes, and mitigate risks
  • Disruptive Technologies: A Quarterly Update
    Disruptive Technologies: A Quarterly Update Johna Till Johnson Oct 23 2018 3:00 pm UTC 30 mins
    Blockchain, quantum computing, quantum encryption, and more: A look at the technologies shaping our future
  • Debunking Customer Experience Myths
    Debunking Customer Experience Myths Lynn Hunsaker Oct 23 2018 5:00 pm UTC 60 mins
    Ask ten people what customer experience or customer-centricity means and you could get ten different answers. This is a grave concern as studies show 90% of executives say customer experience is mission-critical. Like any hot topic, everyone wants to join the bandwagon, claiming their products and services enhance customer experience and customer-centricity. This has muddied the waters as mainstream adoption follows what’s advocated by the biggest marketing budgets and as benchmarking studies underscore mainstream practices.

    Join Scott Abel, The Content Wrangler, and his special guest, Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum, for this free, one-hour webinar. Lynn will go beyond “best-practice” to a clear view of what’s what in customer experience and customer-centricity. Recent studies show that no brands today – even the ones perpetually at the top of the most admired companies lists – are performing to customer experience quality expectations.

    In this webinar, we’ll take a look at who’s doing best, and what’s still needed to deliver the financial promises of a truly customer-centric business. Join us to 1) Get real: what’s customer experience and what’s customer-centricity from customers’ viewpoint? 2) Raise your game: practical ways to leapfrog current practices to achieve higher performance, and 3) Keep it real: how to instill momentum to make highly profitable customer-centricity a way of life.
  • Increasing Employee Satisfaction by Reducing Friction
    Increasing Employee Satisfaction by Reducing Friction Marie Ruzzo, Roy Atkinson (moderator) Oct 23 2018 5:00 pm UTC 60 mins
    Support centers track Time to Respond, Time to Answer, Handle Time, Time to Restore Service and other time-based metrics to make sure that end users are not needlessly tied up getting support, and that support analysts and technicians are providing assistance a rapidly as possible. Forrester says employees spend almost one-third of their time interacting with systems and applications. They want to be able to get on with their work with minimal interruption and they want to work where they are, when they can, from whatever device they choose. When they need assistance, they need it to be fast and minimally disruptive.

    Frustration and delay strongly affects employee satisfaction and overall morale. Employee retention is tied directly to satisfaction, and turnover is expensive and time consuming. Lowering the friction involved in both providing and receiving assistance can keep employees working and more satisfied.
  • How to Streamline Customer Onboarding by Automating your SaaS Apps
    How to Streamline Customer Onboarding by Automating your SaaS Apps Dave Derington (Azuqua), Kate Aurell (Hawke Media), Brian Kilgore (Wrike) Oct 23 2018 5:00 pm UTC 44 mins
    Streamlined client onboarding is a critical component of delivering a positive customer experience and enabling teams to scale revenue and sell more deals. The challenge with onboarding is that it’s often a time-consuming, repetitive process that creates barriers to making your customers successful and decreases the number of customers you can onboard in a given period of time.

    Hawke Media experienced a similar challenge when onboarding customers with their sales team using Husbspot and their client onboarding teams operating out of Wrike. Every time they signed on a new client, their sales team completed a form with customer information for onboarding. The onboarding team then double checked for accuracy, manually copied form data, created accounts for each customer within Wrike, and built and assigned repetitive task structures from scratch.

    There were some obvious problems with this process for Hawke Media -- their client onboarding team wasn’t adopting Wrike at the rate they would have hoped because there was often missing information and the manual workload was limiting their ability to scale their client onboarding processes.

    By leveraging Azuqua, Hawke Media discovered that they could eliminate the busy work in their client onboarding processes with SaaS integration and automation. The result is a 100% automated process from form submission to task assignment that allowed them to accelerate sales, make onboarding more actionable, and improve Wrike adoption across their organization.
  • How to apply a templated approach to Release Management?
    How to apply a templated approach to Release Management? Sridhar Prabhakar, Sr. Software Engineering Consultant Oct 23 2018 5:00 pm UTC 60 mins
    In part-4 of the DevOps webinar series, we are discussing the topic ‘Release Management and Continuous Integration’. Release management is almost always the overarching concern in any organization. DevOps plays an important role in enabling a robust release process that is both quicker and mindful of quality. In this episode of the webinar series, we take a deep dive into release management and suggest ways to apply a templated approach to the release management process.

    This 40-min webinar session will cover following key takeaways:
    • Overview of Release Management, Version Management, Backward compatibility, and Branching Strategy
    • Deep dive into Continuous Integration, Continuous Testing, Continuous release processes
    • Deterministic approach to templatize Release Management policies
    • Post Release aspects such as Archival Strategy, Cleanup, Upgrade planning and scheduling, etc.
    • Use cases to demonstrate the template approach
  • Reimagining Identity Management
    Reimagining Identity Management Husayn Kassai (Onfido), Jeremy Grant (The Better Identity Coalition), Nathan Spanier (Remitly), Neil Chapman (ForgeRock) Oct 23 2018 9:30 pm UTC 60 mins
    Join this live panel streamed from Money20/20 Vegas where our speakers will discuss:
    -The benefits of a secure digital identity system
    -Where does blockchain come into play?
    -Cutting through the hype: real use cases
    -Reducing risk and mitigating fraud
    -New advancements in biometrics
  • Box + Microsoft: Helping You Accelerate Digital Transformation
    Box + Microsoft: Helping You Accelerate Digital Transformation Eric Ren Product Marketing & Business Development, Box & Rakesh Shah Cloud Solution Architect, Azure Oct 24 2018 8:00 am UTC 35 mins
    Did you know our partnership with Microsoft continues to grow? Box now integrates with Microsoft's global-scale Azure cloud platform, bringing your people, information and applications together to transform your workflows.

    Box using Azure is the first product milestone in the expanded partnership between Box and Microsoft. Now customers can benefit from combining our Cloud Content Management platform with Microsoft's global-scale Azure cloud platform to:

    - Simplify cross-company collaborative processes between employees and external stakeholders
    - Securely manage content for the enterprise through integrations with 1,000+ best-of-breed apps, including Office 365
    - Deliver new digital experiences and streamline business processes by bringing Box capabilities to their own custom apps

    In this webinar, we’ll explore all this and more — and you’ll learn what the Box and Microsoft partnership means for you.
  • The Fourth Industrial Revolution: Why Information Developers Should Care
    The Fourth Industrial Revolution: Why Information Developers Should Care Ray Gallon, The Transformation Society Oct 24 2018 3:00 pm UTC 60 mins
    Major industries, backed by government initiatives, are promoting what has variously been called Industry 4.0, the Industrial Internet, or — most appropriately— the Fourth Industrial Revolution. Many technological innovations have claimed that they will “change everything.” This one really will.

    Join Scott Abel, The Content Wrangler, for a presentation by Ray Gallon, co-founder of The Transformation Society, a research and consulting company focusing on the challenges of adaptation of organizations and leaders to digital transformation. In this webinar, we will examine why, and explore ideas of how, information developers can plan for, respond to, and take an important role in this revolution.

    We call this set of ideas Information 4.0.

    Attendees will learn:

    –What makes Industry 4.0 truly revolutionary?
    –Characteristics of Information 4.0
    –About volatile contexts and volatile information
    –Why documents are obsolete
    –What we know (and don’t know) about governance in Information 4.0

    ABOUT RAY GALLON

    Ray has over 40 years as a professional communicator, first as an award-winning radio producer and journalist, then in the technical content industries. His management experience includes a stint as program manager of WNYC-FM, New York City’s public radio station. Ray has always been interested in the meeting point between technology and culture, and has used his broad experience to advantage with companies such as IBM, General Electric HealthCare, Alcatel, 3M, and the OECD, as well as in smaller companies and startup enterprises. Ray is a university lecturer and a speaker at events throughout the world. He has contributed articles and chapters to many books and periodicals and is the editor of the recently published "Language of Technical Communication." (XML Press).
  • The Business Value and Bottom Line Impact of Taxonomy
    The Business Value and Bottom Line Impact of Taxonomy Seth Earley, CEO, EIS & Carla Pealer, Taxonomy Consultant, EIS Oct 24 2018 5:00 pm UTC 60 mins
    Business agility rests upon a well-architected environment of business processes, workflows, and communications.

    So how does taxonomy fit in? It’s everywhere - taxonomy is the foundational building block that improves efficiencies, collaboration, and cost reductions across the enterprise. And the more agile you are, the better opportunity you have to compete and win.

    In this webcat you will learn:

    • Industry-agnostic best practices to boost your bottom line and beat your competition through taxonomy design and semantic integration
    • How taxonomy design enables customer acquisition, search relevancy, structured data, faster time to market, asset reuse, and more.

    Speaker: Carla Pealer, Consultant, Earley Information Science
  • The Rise of Exponential Organizations (ExO)
    The Rise of Exponential Organizations (ExO) Salim Ismail Oct 24 2018 5:00 pm UTC 60 mins
    A new technology that scales quickly from one to a million users has become a common and straightforward phenomenon. Scaling an organization at exponential speed, however, is quite another matter. Organizational growth is usually linear—incremental and slow. In recent years, however, exponential organizations (ExOs) such as Oculus, Airbnb, WhatsApp, and DropBox have experienced dramatic growth trajectories and achieved multi-billion dollar valuations in just a few years.

    Unlike traditional businesses that combine assets and workforces within organizational boundaries, ExOs leverage the world around them, such as other people’s cars and spare rooms. In some cases, they are outperforming their competitors by as much as tenfold.

    Join Scott Abel, The Content Wrangler, for one of the most interesting presentations you will attend all year. Scott's special guest presenter is Salim Ismail, the best-selling author of Exponential Organizations, a sought-after business strategist, and a serial entrepreneur, having founded technology companies including Ångströ, which was acquired by Google in 2010. He is also the Founding Executive Director of Singularity University.

    Salim is a prolific speaker, having given more than 100 talks in 2017 to audiences of all sizes in 12 different countries. He has been profiled across a vast array of media outlets, including The New York Times, Bloomberg BusinessWeek, Fortune, Forbes, WIRED, Vogue, and the BBC.
  • The 7 Most Common Mistakes in Sales & Marketing Alignment
    The 7 Most Common Mistakes in Sales & Marketing Alignment Peter Strohkorb Oct 24 2018 8:00 pm UTC 49 mins
    We have been talking about Sales & Marketing Alignment for for a long time, yet we STILL see THE SAME SEVEN MISTAKES being made.
    This webcast describes all 7 mistakes and offers a solution to each.
    Highly informative and engaging. RECOMMENDED !
  • Preparing for Exponential Transformation and the Fourth Industrial Revolution
    Preparing for Exponential Transformation and the Fourth Industrial Revolution Francisco Palao Reines Oct 24 2018 8:00 pm UTC 60 mins
    We are living in a new age of exponential technologies that is impacting every industry and generating a new type of business: the Exponential Organization (ExO).

    Join Scott Abel, The Content Wrangler, and his special guest, Francisco Palao Reines, Co-Founder and CEO of ExO Lever for this free, one-hour webinar. During this webinar, you will learn how to transform an existing business into an ExO in order to navigate industry disruption and achieve exponential growth. You'll learn how organizations and institutions around the globe are overcoming resistance to change, leveraging on-demand staff, the power of the crowd, and innovative new technologies to build scalable, profitable, and wildly disruptive organizations.

    ABOUT FRANCISCO PALAO REINES

    Francisco Palao Reines is an award-winning entrepreneur who has inspired and advised organizations around the world to design and implement disruptive innovation strategies for various industries including energy, health, finance, retail, insurance, and more. Francisco, along with Salim Ismail, is the co-author of the book ‘Exponential Transformation’ which focuses on helping organizations to change and adapt their business models for external industry disruption.

    Currently, Francisco is the CEO of ExO Lever, a Global Transformation Ecosystem focused on supporting organizations, institutions and people to transform themselves for the current abundance-based environment. ExO Lever was co-founded by Francisco Palao Reines and Salim Ismail.
  • Rewriting the rules: Building better governance in the age of free-range content
    Rewriting the rules: Building better governance in the age of free-range content Josh Rosenberg, Group Product Marketing Manager. Oct 25 2018 8:00 am UTC 30 mins
    Digital transformation is gaining momentum. But even as you automate processes and make content accessible on any device, anywhere, the issue of governance looms large. As you release all that content that was previously locked up or siloed, setting up guardrails and managing access is mission critical.

    Discover how Box Governance enhances protection for sensitive content, enables defensible discovery for litigation and easily defines retention and disposition schedules for files in the cloud.

    In this webinar, you'll learn how Box Governance will help you:
    Manage document retention and disposition policies
    Conduct defensible discovery to protect yourself in litigation
    Automate security classifications to prevent data leaks
  • Brexit: Ask the expert webinar
    Brexit: Ask the expert webinar William Bain, Policy Advisor - Europe & International Oct 25 2018 10:00 am UTC 60 mins
    Preparing for a No Deal Brexit

    A No Deal Brexit is looking increasingly likely and we now need to prepare for a much sharper rupture from existing rules and trading terms post withdrawal March 2019.

    This webinar will enable you to put your questions to and gain insight from our Brexit expert, William Bain, on contingencies retailers may want to develop as we near the exit deadline without a clear deal in place.

    It will cover key issues including staffing, transit of goods, customs and regulatory checks processes, taxation and duties, data, regulatory authorisations and permits, and the integrity and efficiency of supply or sourcing chains.
  • Cisco HCS: What's new for Service Providers
    Cisco HCS: What's new for Service Providers Mo Al-Taraireh, Cisco | Ed Brooks, IR Oct 25 2018 3:00 pm UTC 60 mins
    This joint session with Cisco will take a look at what is new for Service Providers as part of Cisco HCS.
  • Creating a Unified Customer Experience with SDL and Smartlogic
    Creating a Unified Customer Experience with SDL and Smartlogic Bob St. Clair, Managing Consultant, Smartlogic & Chip Gettinger, VP Global Solutions Consulting, SDL Oct 25 2018 3:00 pm UTC 60 mins
    Great customer self-service enables customers to quickly locate the information they need, using a vocabulary they understand, in real-time.

    In our upcoming webinar, learn how to create better self-service experiences by combining structured content and metadata management.

    Join Bob St. Clair (Managing Consultant, Smartlogic) and Chip Gettinger (VP Global Solutions Consulting, SDL) to learn how:

    •SDL Tridion Docs structured content management integrates with Smartlogic Semaphore to manage, tag and serve content across the enterprise.
    •Product content is managed and reused across departments and groups.
    •Customers and agents can quickly find the information they need when they need it.

    With SDL and Smartlogic, users can find the information they need, using a vocabulary they understand to save time and improve customer satisfaction.
  • Independent Thinking: How Neural Networks Are Changing Marketing
    Independent Thinking: How Neural Networks Are Changing Marketing Val Swisher Oct 25 2018 5:00 pm UTC 60 mins
    After years of promises and hype, artificial intelligence has finally reached the stage where it is impacting our lives on a daily basis. The things that computers can do with us and for us is rapidly expanding. This live webinar will provide an overview of how artificial neural networks are changing marketing.

    Here's what you'll learn:

    * What are artificial neural networks and deep learning? How do they work?

    * Where are artificial neural networks used today?

    * What do artificial neural networks mean for marketers?
  • Cloud Modernization with Data Virtualization - A Case Study by TransAlta
    Cloud Modernization with Data Virtualization - A Case Study by TransAlta Paul Moxon, VP Data Architecture and Chief Evangelist, Denodo and Alejandro Ocando, System Analyst , TransAlta Oct 25 2018 7:00 pm UTC 60 mins
    TransAlta is an electric power generator company headquartered in Calgary, Alberta. TransAlta developed a Energy Trading and Risk Management System (ETRM) for hourly energy pricing, but business users needed the ETRM data to be blended with many other sources of data in near real-time. At the same time TransAlta's IT department wanted to move their entire data layer to the cloud for flexibility, agility and lower TCO. Data virtualization technology played a central role in TransAlta's real-time data integration, while helping them move to the cloud with zero down-time. Attend this webinar to learn:

    * Who is TransAlta and why data driven insight is critical for their energy trading system
    * Why Data Virtualization played a critical role in TransAlta's cloud modernization effort
    * How Data Virtualization offers a faster and better data integration over legacy systems
  • Leveraging AI to boost customer acquisition, engagement, and retention
    Leveraging AI to boost customer acquisition, engagement, and retention Grant Langston, CEO, eharmony Oct 30 2018 5:00 pm UTC 60 mins
    Your instincts are good — but AI can make them flawless. With AI, every time a customer engages with your brand, you’re making that moment really count.

    Add AI powered predictive analytics to ensure the right message at the right time, targeting is accurate and high-value, and customer support is proactive. Automate chat-based customer service, and give your agents more info off the top. Level up the shopping experience by offering the right products at the right time — and add contextual conversation to narrow their choices down.

    Customers want this kind of service and attention. And if you can’t deliver, they’re going to find the company that can. So don’t miss this VB Live event, where you’ll learn more about being relevant to your customers, making their engagement meaningful, and more!

    Register now for free!

    Attend this webinar and learn:
    * How AI levels up personalization and customer engagement
    * How to use AI-fueled data analytics to create tactical marketing plans.
    * How to create personalized moments without being creepy
    * How to increase real and effective relevance to customers across channels

    Speakers:
    * Grant Langston, CEO, eharmony
    * Brian Witlin, CEO, Yummly
    * Stewart Rogers, Analyst at large, VentureBeat
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Drift
  • Build Your 2019 ServiceNow Roadmap for Long-Term Success
    Build Your 2019 ServiceNow Roadmap for Long-Term Success Juliet Acuff, Adam Mason, Grant Pulver, Meghan Lockwood Oct 30 2018 5:00 pm UTC 60 mins
    Join our ServiceNow experts to find out strategies to help you start off 2019 on the right talk - from quick wins to proving ServiceNow's ROI.

    Look back at 2018 and ask yourself, how effective was my roadmap? In what ways could it change to align with my companies goals for ServiceNow?

    In this webinar, we'll be discussing trends we see from our clients, different use cases to set yourself up for success for the long-term, plus tips on how to communicate the business value of ServiceNow.
  • Mobilizing Your Workforce - How mobile apps are changing the way we connect
    Mobilizing Your Workforce - How mobile apps are changing the way we connect Brandon Rowe, Sr Manager - Product Marketing, OpenText Oct 30 2018 6:00 pm UTC 60 mins
    Let’s face it … we can no longer abide by the working rules of yesteryear. The new generation of contact center agents have grown up using mobile devices, and that means companies need the ability to quickly communicate with their agents and provide a real-time, two-way communication stream. To be successful, organizations need to engage their employees with a WFM mobile app. Empowering your agents with a mobile app leads to a better work-life balance, enhanced communications, and a streamlined scheduling process.

    This webinar will explore the impact a mobile app can have on your contact center agents, business, and customer experience.
  • Eggplant & SQS Validating the “Digital Thread” Across the Product Lifecycle
    Eggplant & SQS Validating the “Digital Thread” Across the Product Lifecycle Dr John Bates and Colin Bull Oct 31 2018 3:00 pm UTC 17 mins
    Eggplant have teamed up with industry-experts, SQS, to demonstrate how AI-powered automated testing can be leveraged within the manufacturing industry.

    Join this webinar to find out how model-based testing can be used for validating different scenarios.
  • How Hive Uses Data & Device Connectivity to Become more Personal & Productive
    How Hive Uses Data & Device Connectivity to Become more Personal & Productive Mark Orsborn - Senior Director, IOT Business Development, Salesforce & Terrence "TJ" Sorrell - Global Business Design Manager Nov 1 2018 10:00 am UTC 39 mins
    The fourth industrial revolution is changing how we live, work, travel and trade. Customers are more connected than ever before, and the rise in connected technologies has resulted in endless amounts of valuable data.

    Terence Sorrell, Global Business Design Manager, Hive & our host Mark Orsborn, Senior Director, Salesforce IOT discusses how Hive is unlocking valuable data with the Salesforce Platform, to deliver global customer success.

    In this webinar Mark and Terence discuss:

    1 - How Hive are creating a competitive advantage & unlocking new opportunities by connecting data into its CRM architecture
    2 - Using data intelligently to capture every customer interaction and analyse all the different touchpoints
    3 - The importance of integrating data sets and systems, and how this will allows business’ unlock new intelligence to drive greater efficiency and richer customer engagements
  • Integrating Monitoring Insights with APMs
    Integrating Monitoring Insights with APMs Alex Painter and Alex Papworth Nov 1 2018 3:00 pm UTC 45 mins
    Any organisation needs a reliable synthetic monitoring solution, and Eggplant’s Monitoring Insights has long been considered ‘best of breed’ in this area. The uniquely stable platform and double testing methodology mean you get timely, accurate alerting, without wasting time on false positives.

    But to help investigate the underlying causes of errors, it can be useful to link your synthetic monitoring tests to an application performance management (APM) solution.

    In this webinar, we show you how it’s done, so you can have the best of both worlds – reliable synthetic monitoring that integrates seamlessly with your favorite APM.