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Customer Experience

  • 7 Market Research Tips That Will Actually Impact Your Organization
    7 Market Research Tips That Will Actually Impact Your Organization Karmen Dykstra, Senior Analyst, Verto Analytics, Mary Sheehan, Head of Product Marketing, Verto Analytics Recorded: Apr 19 2018 43 mins
    Market research is a critical function to any organization, but often insights get buried or pushed to the side. Join Verto analyst Karmen Dykstra and head of product marketing Mary Sheehan as they present 7 tactical ways to deliver market research insights that will drive results for your organization. This webinar takes a look at the latest market research tools and methodologies regardless of your budget. We’ll explore:

    - How to turn data into actionable insights
    - Why most personas are inefficient and how to make them better
    - Making the most of competitive intel

    Sign up for our webinar today.
  • Are you falling back in the Digital transformation revolution?
    Are you falling back in the Digital transformation revolution? Darim Rahmatallah, Senior Product Manager Recorded: Apr 19 2018 50 mins
    Software drives the technology that enables communication, information, and automation in virtually every part of our personal and professional lives. Software also enables hardware technology companies to adapt their offerings to meet the evolving needs of the digital market.

    Being able to offer flexible payment models, manage entitlements, control use, as well as track and aggregate product-usage data are just some of the top software licensing challenges affecting hardware technology companies today.

    Gemalto took a closer look at how companies are or have integrated a software monetization strategy into their business processes. Using data we gathered from surveying 300 business decision makers in hardware technology companies, across five major global markets to highlight global trends and regional differences. In this webinar we share our findings.
  • The Future Is Here: What You Need to Know About Machine Learning and AI
    The Future Is Here: What You Need to Know About Machine Learning and AI Esteban Kolsky, Barry Givens, Erica Marois (moderator) Recorded: Apr 18 2018 62 mins
    While recent research shows that only 41% of customers prefer to contact companies via traditional “voice” channels, contact centers are still managing most customer interactions over the phone. Perhaps that's why 39% of customers would rather clean a toilet than reach out to a contact center? The good news: technology is making it easier than ever to understand customers and serve them more efficiently and effectively in their channel of choice. AI and Machine Learning are no longer futuristic concepts; when leveraged correctly, you can ensure more timely, relevant, and personalized service. The future is now. Are you ready?

    In this webinar, you will learn:
    * How to prepare for an AI implementation (IT, pperations, and knowledge management considerations)
    * How AI can enable more personalized, consistent, and conversational service
    * How AI can drive down the cost per contact
    * How other organizations are using AI to improve the customer experience

    Join us for an interactive and informative hour, complete with live audience Q&A.
  • Repurposing DITA Content for Microsoft Office Users
    Repurposing DITA Content for Microsoft Office Users Eric Kuhnen and Bill Gamboa Recorded: Apr 18 2018 56 mins
    Technical communicators around the globe use the Darwin Information Typing Architecture (DITA) to help them create structured, semantically rich, topic-based technical documentation designed for reuse. The benefits of DITA, including content reuse, are limited to content teams who use XML editing tools. Content creators working with Microsoft Office tools cannot reuse DITA content easily, so content silos coalesce around the tools that content teams use.

    It’s one thing to understand the value of content reuse. It’s another to find a solution that defeats tool-driven content silos so that teams who don’t have access to—or knowledge of—XML editing tools are able to effectively reuse and repurpose DITA content. Attend this free, one-hour Content Wrangler webinar, brought to you by the content management gurus at Astoria Software, to learn how technical content teams are sharing and repurposing DITA content with team members who create content using Microsoft Office software.
  • The Next Big Thing - Microcontent
    The Next Big Thing - Microcontent Rob Hanna, Precision Content and Chip Gettinger, SDL Recorded: Apr 18 2018 61 mins
    As best practices for delivering technical content in a global, omni-channel world continue to evolve, a new frontier is emerging. One that will change how we write and structure content for newer generations of consumers.

    These changes require more than just new tools, they require new writing skills as our journey continues from unstructured document-based writing to topic-based writing and on to structured block-based writing (microcontent).

    Join Rob Hanna (Precision Content) and Chip Gettinger (SDL) as they explore:

    • Parallel trends in related industries that drive change.
    • Emerging technologies that shape the need for change.
    • Structured writing methods that can adapt to change.
    • Microcontent and how it works to accommodate change.
  • Turning Loss Into Opportunity: The Digital Claims Experience that Builds Custome
    Turning Loss Into Opportunity: The Digital Claims Experience that Builds Custome Keith Raymond, VP of Research and Consulting at Novarica | Abby Anderegg, Director of Digital Solutions at Duck Creek Recorded: Apr 18 2018 57 mins
    Digitalization is foundational to streamlining and automating routine activities, increasing transparency internally and externally, reducing claims cycle times and offering satisfying customer experiences.

    Join Novarica's VP of Research and Consulting, Keith Raymond and Duck Creek's Director of Solution Consulting, Abby Anderegg as they discuss the importance of connected systems and processes to deliver on an organization's digital agenda.
  • Sell More, Faster: Sales Acceleration Techniques you can use right now!
    Sell More, Faster: Sales Acceleration Techniques you can use right now! Peter Strohkorb Recorded: Apr 17 2018 49 mins
    This webinar is ideal for B2B Business Owners, Sales People and Business Leaders who want to quickly fill their sales pipeline and accelerate their sales results with field-proven techniques, but without spending a lot of time or money. It is valuable for salespeople of all calibers, and even for non-salespeople who would like to better understand how selling can work for them.

    Register today!
  • 3 Key Strategies to Re-Imagine Agent Onboarding
    3 Key Strategies to Re-Imagine Agent Onboarding JD Dillon, Principal Learning Strategist, Axonify Recorded: Apr 17 2018 58 mins
    It takes an average of 11.5 weeks to onboard just one agent - and one in three agents will leave your organization within the year. The time to reimagine your approach to onboarding has never been more critical.

    With a new way of thinking about onboarding agents, you can speed up time-to-competency, mitigate early turnover, and continuously build capability on-the-job, which will ultimately drive better business performance. We’ll give you 3 key principles that call center leaders, including BT Consumer, the UK’s largest provider of broadband services, are applying to their business to improve results.
  • Prognosis for Service Provider Deminar
    Prognosis for Service Provider Deminar Ed Brooks | Annie Leduc Recorded: Apr 16 2018 44 mins
    This session will focus on Prognosis for Service Provider Cisco capabilities.
  • GDPR Webinar - Part 2 - Rights & Freedoms
    GDPR Webinar - Part 2 - Rights & Freedoms John Cheney Recorded: Apr 16 2018 40 mins
    Our CEO and Head of Service Delivery, John Cheney and Penny Lowe, discuss how to best leverage CRM to address the rapidly approaching General Data Protection Regulation (GDPR).

    In this webinar we cover:

    Supplier assessments – how to streamline your processes
    Data subject access requests – areas to consider
    Data breaches and incident responses – how CRM can help
  • How AgFirst Delivers Compliance with DPA
    How AgFirst Delivers Compliance with DPA Kevin Backus, Chris Miller Recorded: Apr 13 2018 45 mins
    Are your processes compliant by design? Watch this recorded webinar hosted by AgFirst, the largest agricultural lending organization in the United States.

    Watch now or block some time later today to hear Kevin Backus and Chris Miller explain how they use Bizagi to design and automate critical processes with compliance in mind.

    You’ll learn how automated workflows redefined their operations by:

    -Using processes as a common language for companywide transparency
    -Easily staying compliant by adopting a compliance-first approach
    -Creating agile processes for reacting to changing compliance requirements
  • Develop Better Products Faster and More Cost-Effectively Than Your Competitors
    Develop Better Products Faster and More Cost-Effectively Than Your Competitors Chuck Gomez, VP of Research and Consulting at Novarica | Scott Fitzgerald, CMO at Duck Creek Technologi Recorded: Apr 13 2018 44 mins
    Exceptional speed, responsiveness, efficiency, and customer service - they’re all requirements for success today, and they all require exceptional policy systems.

    Join Chuck Gomez, VP of Research and Consulting at Novarica and Scott Fitzgerald, Chief Marketing Officer at Duck Creek Technologies as they examine the need for single, broad, highly-flexible policy systems in today’s business reality.
  • Start Your Data Lake Right: Leveraging AWS and Informatica to Drive Engagement
    Start Your Data Lake Right: Leveraging AWS and Informatica to Drive Engagement Dan Rezac, Informatica & Gil Rosen, NGDATA Recorded: Apr 12 2018 60 mins
    When done right, a data lake can provide your users with easy access to comprehensive data, and support machine learning use cases that have a real impact on your top and bottom lines. In this webinar, we’ll go through an end-to-end data lake and machine learning use case for increasing customer engagement at a retail bank.

    We’ll provide an overview of the tools, platforms, processes and people necessary for ingesting data onto your lake for data exploration and reporting, as well as the critical next steps for building scalable, machine learning applications for deeper insight and prescriptive actions. Leveraging the AWS-Informatica Quickstart, coupled with NGDATA’s data ingestion accelerators, we’ll show you how to get your data lake up and running in hours instead of weeks.

    Key takeaways will include:

    - Learn how to quickly deploy a data lake with an enterprise catalog.
    - Understand how to leverage your data lake for ML / AI insights using open-source algorithms in a CDP.
    - Key best practices with Informatica's modern reference architecture.

    Speakers:

    Dan Rezac, Director, Big Data Solutions, Informatica:
    Dan helps data-driven companies and their leaders unleash the power of data to drive intelligent disruption in their businesses and markets.

    Gil Rosen, Head of Strategy at NGDATA:
    Gil built a global data and analytics consultancy of 100 strong, advising and implementing data infrastructures and outcome focused data initiatives for enterprises.
  • What's new in Box
    What's new in Box Murl Smith, Box Education & Priya Patel, Partner Product Marketing, Box Recorded: Apr 11 2018 57 mins
    At Box, we're dedicated to creating a better way to do business with Cloud Content Management. That means uniting all your people, information and applications in the cloud to drive secure collaboration and productivity across the extended enterprise. And we have some exciting updates that will transform the way work happens at your organization.

    In this webinar, we'll bring you up to speed on all the news at Box. During the session, you'll hear about:
    - Box Relay, our simple, secure workflow tool — and watch a live demo
    - Box GxP Validation, accelerated validation in the cloud for life sciences and pharma companies
    - Box Zones, data residency that keeps your valuable data at home
    - Box Notes, our note-taking app for teams — and see it in action
    - Box Command Line Interface, a way to manage Box services directly from your command line
    - Box Transform, a new service offering that helps accelerate your digital transformation
    - We'll have a Q&A session at the end of the webinar too!
  • Getting Started with SAS Certification
    Getting Started with SAS Certification Becky Gray (SAS), Terry Barham (SAS), Matt Scicchitano (SAS), Mark Stevens (SAS) Recorded: Apr 10 2018 52 mins
    SAS Global Certification experts present an introduction to SAS certification topics to help you reach your SAS Certification goals. After watching, learn more at: sas.com/certify
  • How to leverage CRM to address the General Data Protection Regulation (GDPR)
    How to leverage CRM to address the General Data Protection Regulation (GDPR) John Cheney Recorded: Apr 9 2018 40 mins
    Part 1 - Workbooks CEO and Head of Service Delivery, John Cheney and Penny Lowe, discuss how to best leverage CRM to address the rapidly approaching General Data Protection Regulation (GDPR).

    In this webinar we cover:

    How to leverage your investment in CRM to drive compliance
    Lawful grounds for processing data – how to track and remain compliant

    It won't come as a surprise that at Workbooks we are driving many of our processes using our CRM platform. This webinar series is about sharing our thinking and approach around GDPR and how to leverage CRM to make it easier to get compliant and remain compliant.
  • How blockchain can help IoT deliver ROI
    How blockchain can help IoT deliver ROI Jonathan Johnson, Board Member, Overstock.com Recorded: Apr 5 2018 61 mins
    A projected 10 billion more devices will be connecting to the Internet in the next four years. The business potential behind that number is huge, but so are the challenges the IoT ecosystem faces — from lack of a shared architecture for interconnection to the continued problem of how to authenticate devices on the network.

    But as customers connect more devices and expect less friction and more continuity across them, blockchain technology seems to hold the potential to unlock new business model use cases — and ROI from them. Join the latest VB Live event to learn more about intersections between IoT and distributed ledger technologies and explore how they can unlock the security required to realize a profitable Future of Things.

    In this webinar you'll learn:

    *What distributed ledger technologies such as blockchain mean for businesses in 2018?
    *How blockchain for IoT can build trust between people and parties who transact together, reduce costs, and accelerate transactions
    *The future of universal architecture and what it means for autonomous products and services

    Speakers:

    * Jonathan Johnson, Overstock.com Board Member. Medici Ventures President
    * Bob Kain, CEO, Luna DNA
    * Jessica Groopman, Founding Partner, Kaleido Insights
    * Rachael Brownell, Moderator, VentureBeat
  • Enabling Continuous Testing in an agile paced DevOps environment (Part 3)
    Enabling Continuous Testing in an agile paced DevOps environment (Part 3) Sridhar Prabhakar, Senior Software Engg. Consultant, Jayanthi Jayaraman, Project Manager Recorded: Apr 5 2018 52 mins
    This part 3 of the webinar series, “4 Dimensions of DevOps” focuses on applying a templated approach to continuous testing and brings out the importance of continuous testing in an agile paced DevOps environment.
    Key takeaways from the webinar:
    • Importance of continuous testing in DevOps
    • Test Automation Vs Continuous Testing
    • Applying templated approach to continuous testing
    • Sample use case scenarios
  • Ensure Customer Experience Success with UC
    Ensure Customer Experience Success with UC Thomas Pilz Recorded: Apr 5 2018 41 mins
    Studies show that a bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are nine times more likely to vocalise a bad experience to other future clients. Thomas Pilz, Principal solutions strategist at IR discusses how you can protect your customer experience with pro-active performance monitoring of your UC ecosystem. Join us on April 5th at 9.30am to find out more.
  • How to Navigate Post-Acquisition Success with Recurring Revenue Businesses
    How to Navigate Post-Acquisition Success with Recurring Revenue Businesses Jeff Wissink, Managing Director and Stephen Terry, Director of Subscription Services, Navint Partners Recorded: Apr 3 2018 34 mins
    Growth through acquisition is a common strategy for recurring revenue businesses, providing rapid revenue gains, increased customer base, and cost-side synergies. Capturing those synergies requires thoughtful post-acquisition integration work; bringing multiple companies into a single way of operating across a larger pool of customers.

    In many cases, each business has independently built a frictionless Continuous CustomerTM experience around their product offerings, fine-tuning their operations for the singular purpose of attracting, keeping, and growing that certain customer base for that particular offering. After the acquisition is made, attention quickly turns to how these independent entities can be quickly combined to operate efficiently and realize expected benefits.

    This session will cover client examples of overcoming this challenge and map out the five steps to integrate recurring revenue business acquisitions to maximize value.
  • Publishing DITA Content to a Chatbot
    Publishing DITA Content to a Chatbot Patrick Bosek Recorded: Apr 3 2018 60 mins
    Chatbots have a long way to go to be self-sufficient, but if you build them on a base of structured content, they can be a helpful content delivery tool today. Join The Content Wrangler, and Patrick Bosek of Jorsek LLC to learn how you can publish your DITA content to your chatbot.

    As a part of this process, Patrick will talk about how chatbots fit into your total content delivery strategy, how to transform DITA content for chatbots, and how to update and maintain chatbots as a delivery system.

    About Patrick Bosek

    Patrick is a co-founder and Director of Customer Success at Jorsek LLC, the makers easyDITA. Since beginning with Jorsek LLC in 2005 Patrick has worked on a wide range of projects all focused on improving authoring, production, and distribution of content. Most recently, his primary focus has been empowering the users of easyDITA and generally advancing the product documentation industry.

    Patrick is a software industry professional specializing in developing, productizing, and solving problems with product content software. He is a highly skilled developer, thoughtful manager, passionate customer advocate.
  • Bringing digital personalization into the in-store retail experience
    Bringing digital personalization into the in-store retail experience Gabe Rodino, Director, Retail & Consumer Practice, SDL and John Kottcamp, Chief Marketing Technologist, Tahzoo Recorded: Mar 29 2018 56 mins
    Are you struggling to compete with online competitors like Amazon? Are you able to deliver a seamless and harmonized experience across online and in-store? Do you understand what is motivating your customers to buy from you? Customers spend more on brands who offer a great personalized experience - across screens, channels, and — most importantly — the digital touchpoints that exist across the enterprise.

    Join guest speaker, Gabe Rodino of SDL, together with John Kottcamp of Tahzoo as we share solutions to bridge the insight-to-action gap, and empower you to drive meaningful results with customer interactions. We’ll explore how a combination of visual recognition, cognitive computing and dynamic publishing are used to compile and curate in-store customer data, ultimately resulting in higher sales and greatly increased business and consumer intelligence. An integrated solution can increase customer loyalty, grow revenue per square foot, and even improve inventory management.

    In this webinar, you’ll learn:

    •How engagement technologies capture, measure, and assess dynamically and in real time.
    •Methods to engage customers as a segment of one.
    •How to personalize to the ever-elusive anonymous customer.
    •What personalization is NOT, and best practices from real life examples.
  • MT Use Case #2: eDiscovery and Corporate Governance
    MT Use Case #2: eDiscovery and Corporate Governance Kirti Vashee, Language Technology Evangelist, SDL and Luca Esposito, EMEA Lead for Enterprise OEMs, Nuance Communications Recorded: Mar 29 2018 54 mins
    eDiscovery driven by litigation involves analyzing large volumes of diverse sources of information - files, databases, paper documents, audio, video and more. To add to the complexity, Gartner research suggests that 80% of all litigation will be multilingual by 2020, which creates a significant challenge for organizations and makes it costly to process and analyze data.

    Because machine translation (MT) is designed to automatically translate large volumes of data in a short amount of time, it provides an excellent solution for organizations dealing with large volumes of content.

    In this webinar, experts from SDL and Nuance Communications will discuss:

    • How MT optimizes eDiscovery and governance processes to reduce the time and improve the accuracy of search and analysis across multilingual content.
    • How to deal with government regulations such as GDPR, which forces organizations to establish corporate compliance and informational governance policies to address multilingual content.
  • Field Service Transformation for the Power & Utilities Industries
    Field Service Transformation for the Power & Utilities Industries Jonas Johansson, Principal Solution Architect and Seth Dunn, Industry Development Director, ServiceMax from GE Digital Recorded: Mar 29 2018 53 mins
    A lot is asked of workers on the front lines of the power and utilities industry. We expect them to keep the lights on, get the lights back on, constantly improve productivity, and drive profitability and customer. But life is not always easy for them. They are typically forced to deal with multiple IT systems, pull data from multiple sources, work with paper-based records, and respond immediately to unplanned outage on top of their existing list of maintenance tasks.

    That's where ServiceMax comes in. This session covers how ServiceMax is enabling companies in the power and utilities industries to vastly increase productivity and efficiencies.
  • Knowledge18 Sneak Peek: An Inside Look from the Experts
    Knowledge18 Sneak Peek: An Inside Look from the Experts Ellen Daley, Ross Rexer, Adam Mason, Johnny Walker, Clark Conway, Meghan Lockwood Apr 24 2018 5:00 pm UTC 60 mins
    Knowledge18 is just weeks away and it’s time to start preparing. Join Acorio’s Experts on a panel discussion on what to expect at this once-a-year conference.

    Highlights will include Customer presentations, new product-focused technology and innovations as well as main themes we expect ServiceNow leadership to be sharing.

    Join our experts; CEO Ellen Daley, VP Adam Mason, VP Ross Rexer, Johnny Walker and Clark Conway who, combined, have hundreds of Knowledge experience.
  • Closing the Delivery Gap: How Insurers Can Accelerate the Digitization of CX
    Closing the Delivery Gap: How Insurers Can Accelerate the Digitization of CX Oliwia Berdak (Forrester Research), Sean Hull Apr 25 2018 4:00 pm UTC 60 mins
    Digital disruption has come to insurance. And it’s being driven by digitally-empowered customers. Insurers need to adopt business and operating models that are more customer-focused, more collaborative, and more responsive in order to compete with the insurtech digital upstarts.

    Join this webinar to hear Oliwia Berdak of Forrester Research and insurance transformation expert Sean Hull, who has worked with the likes of Allianz and Accenture, share practical advice on how to deliver a compelling digital customer experience, including:

    -Selecting where best to start your digital transformation journey
    -How to continually adapt and change in response to customer demands
    -Learning from, rather than being threatened by, the digital native competitor

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT, Business and Process Professionals from across Insurance sectors
  • Delivering Service Margin Growth This Year
    Delivering Service Margin Growth This Year Coen Jeukens, Director of Global Customer Transformation, ServiceMax from GE Digital Apr 26 2018 11:00 am UTC 60 mins
    When requesting budget for new tooling a service leader's biggest ‘enemy’ is last year’s result. Why would you need extra budget when you’ve had a track record of year-over-year margin contribution without that budget? In this webinar Coen Jeukens, Director of Global Customer Transformation at ServiceMax from GE Digital will explain how you can articulate value above and beyond business as usual. Discover how to use metrics that matter to the decision makers in the board and deliver instant success.
  • The Road to Intelligent Authentication Journeys
    The Road to Intelligent Authentication Journeys ForgeRock's Jessica Morrison, Andy Hall and Simon Moffatt Apr 26 2018 3:00 pm UTC 60 mins
    The pressure is on. You need to build a great customer login experience that is secure but doesn’t burden your customers with complicated password requirements. But wait, there’s more – you also need to personalize the login experience and provide metrics back to the business. Legacy authentication has you boxed in. What are you to do?

    Solutions like multi-factor authentication (MFA) are replacing traditional login methods but its limitations are often static and offer up inconsistent customer experiences, leading to abandonment. Organizations need an intelligent authentication approach that strikes a balance between usability, security, and customer choice.

    In this webcast you will learn what Intelligent Authentication is and how it enables you to:

    Easily configure, measure, and adjust login journeys using digital signals including device, contextual, behavioral, user choice, and risk-based factors

    Leverage user login analytics to increase user adoption rates, and improve the customer experience

    Automatically redirect suspicious users for further monitoring
    Quickly consume out-of-the-box authenticators, utilize existing authenticators, and integrate with cyber security solutions — all in one place
  • Using Tools to Optimize your Cisco Collaboration Environment
    Using Tools to Optimize your Cisco Collaboration Environment Dave Murphy, Global Alliance Director Apr 26 2018 3:00 pm UTC 60 mins
    This second session in the Cisco Collaboration series will show how third-party experience management tools can be used to optimize a Cisco collaboration environment.
  • Improving Customer Experience: The Content Optimization Maturity Model
    Improving Customer Experience: The Content Optimization Maturity Model Val Swisher Apr 26 2018 5:00 pm UTC 60 mins
    The key to providing a great customer experience is having great content. Content optimization is about making sure your content performs at its best. Content sells, describes, and evangelizes your product or service. In many cases, it is your product or service.

    Val will help you identify which content optimization stage you are in and how to take your content to the next level.

    In this webinar, you will learn to:

    • Improve customer experience
    * Increase quality and consistency
    * Improve your brand
    * Decrease creation and translation costs
    * Improve time to market

    Get your questions ready and we hope to see you there!
  • How to Make Your Business a Customer Magnet
    How to Make Your Business a Customer Magnet Peter Strohkorb Apr 26 2018 10:00 pm UTC 60 mins
    If you are a business owner or run a business and want sustainable sales growth then this is a must-see webinar for you!

    Peter Strohkorb, international expert on customer centricity in sales and marketing (smarketing) outlines the ten customer touch points that will make or break your business.
  • How to Extract Content from Outdated Systems
    How to Extract Content from Outdated Systems Stephani Clark May 1 2018 5:00 pm UTC 60 mins
    Moving from legacy systems to modern technology can be a daunting task. Depending on the number of documents you currently have, just deciding what to move can be difficult.

    Join The Content Wrangler and Stephani Clark of Jorsek LLC to learn how to perform a content audit, develop a conversion plan, and learn about other considerations when transferring content.

    About Stephani Clark

    Stephani Clark is a Customer Success Manager for easyDITA, a DITA Component Content Management System based in Rochester. She works to train and assist users of easyDITA’s software. Stephani also works on easyDITA’s information development team and spends about half her time creating technical documentation for the software.

    Before she worked for easyDITA, Stephani spent over ten years working for her family’s energy efficiency company. During that time, she worked in sales management, operations, and project management. Stephani also developed the company’s training program and served as their National Training Administrator, which brought her to Rochester in 2010 when the company opened an office there.
  • Lease Accounting Compliance - The Time for Outcomes is Now
    Lease Accounting Compliance - The Time for Outcomes is Now Saurabh Gupta-Chief Strategy Officer,HfS|Jay Scanlan, Head of Growth Ecosystems,Genpact|Michael Keeler, CEO, LeaseAccelerator May 2 2018 3:00 pm UTC 60 mins
    The initial deadlines for the new lease accounting standards are less than a year away. Yet most companies are just beginning their leasing accounting projects, having been focused on revenue recognition for most of the past twelve months. With an extension of the compliance deadlines by IASB or FASB unlikely, companies will have to decide fast what strategies they should take to get ready to comply by this year end.

    Join this webinar to hear an expert panel of thought leaders from HfS Research, Genpact, and LeaseAccelerator discuss:
    • What updates to processes, systems and controls will be needed to achieve compliance?
    • How can new technologies and delivery models be used to accelerate the project?
    • How can accounting organizations minimize project costs and realize optimal ROI and outcomes from the project?
  • Enterprise MT: Tailored to the Organization’s Specific Needs
    Enterprise MT: Tailored to the Organization’s Specific Needs Kirti Vashee, Language Technology Evangelist, SDL and Quinn Lam, Senior Program Manager, Product Management, SDL May 2 2018 3:00 pm UTC 60 mins
    Global enterprises are finding that the continuing content explosion is affecting employee communication needs, which are becoming increasingly multilingual. Many still use generic public machine translation (MT), but the risk of data privacy and the poor quality of one-size-fits-all public MT tools leaves much to be desired.

    Create an MT engine that learns new terms and phrases in the context and tone of your business for higher quality translations. Unlike consumer grade generic MT engines on the market, SDL offers self-service or SDL-assisted customization for over 100 language pairs.

    In this webinar, experts from SDL will discuss:

    • Properly assessing your translation and data to achieve optimal outcomes.
    • Identifying your critical terminology to ensure the best MT output.
    • Knowing when to use the generic, out-of-the-box Neural Machine Translation (NMT).
    • Understanding self-service options to rapidly tune the MT systems to your specific terminology.
  • Applying Innovative Tools for GDPR Success
    Applying Innovative Tools for GDPR Success ForgeRock's Eve Maler, Nick Caley and Carlos Scott May 8 2018 3:00 pm UTC 60 mins
    The GDPR's enforcement date is finally around the corner: May 25th. Have you successfully conceived of this groundbreaking EU regulation as a business opportunity? Have you addressed the challenges of both compliance and customer trust in a more comprehensive fashion? In this webcast, ForgeRock experts Nick Caley, VP of Financial and Regulatory, and Eve Maler, VP of Innovation and Emerging Technology, and Carlos Scott, Digital Risk Consultant will:

    Discuss the GDPR in the context of regulatory compliance, digital innovation, and "ripped from the headlines" tensions in consumer trust and the personal data economy

    Describe important privacy, consent, and trust innovations made in recent times, including in the standards world (OAuth, UMA, and more)

    Demonstrate capabilities of the ForgeRock Identity Platform that address GDPR requirements, including a Profile and Privacy Management dashboard

    As the band aptly named Europe said:

    We're leaving together
    But still it's farewell
    And maybe we'll come back
    To earth, who can tell?
    I guess there is no one to blame
    We're leaving ground
    Will things ever be the same again?
    It's the final countdown
  • Speech Analytics Showcase: Stories from the Trenches
    Speech Analytics Showcase: Stories from the Trenches Chris Lawson, Managing Partner, Lawson Concepts and Scott Bakken, CEO, MainTrax May 8 2018 6:00 pm UTC 60 mins
    Learn how speech analytics can yield vast improvements in efficiency and sweeping cost reductions for your enterprise. Regardless of speech platform, the path to success doesn’t have to be overwhelming.

    Join in the discussion with our speech analytics experts, Scott Bakken and Chris Lawson, as they reveal the results of our CCNG survey, "Putting Speech Analytics to Work in The Contact Center".

    Hear stories from the speech analytics trenches about organizations that have achieved success, as well as those who have struggled and why. Ask the experts questions ... They will also share:

    Insider tips
    Common pitfalls to avoid
    How to prepare the organization for speech analytics
    Setting realistic expectations
  • Prognosis for UC Deminar (May)
    Prognosis for UC Deminar (May) Dave Bottomley, Senior Solutions Engineer May 9 2018 3:00 pm UTC 45 mins
    Join us for a live demonstration of Prognosis for Unified Communications. Delivered by a Senior Solutions Engineer with live Q&A
  • Cash in at scale on the esports explosion
    Cash in at scale on the esports explosion Carter Rogers, Senior Analyst, SuperData Research May 10 2018 2:30 am UTC 60 mins
    The esports market is on fire. Last year 43 million people watched the League of Legends world championships, a multiplayer fighting game. And it's not a niche market of teenage boys in basements. A recent report found that 31 million people watch esports tournaments in the U.S., and more than double that -- 68M -- in China.

    And the question is -- how do you monetize that at scale?

    Look to the wild success of the Asia-Pacific esports companies. The companies who stage events like China’s 2017 Riot Championships, which posted more than 32 million viewers, have been able to compel customers to actually pay to view content, and even tip players, with the right streaming and payment technologies.

    Don’t miss this VB Live event for keen insights from leaders in the space on how U.S. companies can effectively operate globally or begin to expand globally. You’ll learn how to confront the challenges that scaling your audience can pose and improve it, from west to east, as you look to capture more of the global audience opportunity.

    Register now for free.

    You’ll learn about:
    The opportunities provided by the growth in the esports streaming content market
    What's causing the streaming content surge and market growth
    The technology making this explosive esports growth possible on a global scale
    Confronting the problems around scale in markets like China and elsewhere

    Speakers:
    Dean Takahashi, Lead Writer, GamesBeat
    Roc Harry, Relationship Director, Worldpay
    Carter Rogers, Senior Analyst, SuperData Research
    Rachael Brownell, Moderator, VentureBeat

    Sponsored by Worldpay
  • Prioritize Privacy and Build Trust with ForgeRock
    Prioritize Privacy and Build Trust with ForgeRock Nick Caley Head of Financial Services & Regulatory ForgeRock May 10 2018 1:00 pm UTC 60 mins
    Regulations like Open Banking, PSD2, and GDPR are an opportunity to reconsider your relationship with your customers. With breaches, data leaks, and the careless use of personal data constantly in the headlines, the need for trust is at an all time high. You need to prioritize privacy and make it a competitive differentiator in order to enable personalized products and services. In this webcast, Nick Caley, VP of Financial Services and Regulatory at ForgeRock will cover:
    Current consumer attitudes and preferences around privacy and consent
    The critical role of identity in building a trusted relationship with your customers
    How the ForgeRock Identity Platform can help with consent management and strong authentication
    Modern solutions including the Profile and Privacy Management Dashboard and User-Managed Access standard
  • California Casualty CCMS Case: Our Users are Talking. We’re Listening.
    California Casualty CCMS Case: Our Users are Talking. We’re Listening. Susan Lalor, Knowledge Management Team Manager, California Casualty and Chip Gettinger, SVP Global Solutions Consulting, SDL May 10 2018 3:00 pm UTC 60 mins
    California Casualty is an insurance company that faced the challenge of managing internal policies and procedures in a better and more structured way. To solve the issue, they selected SDL Tridion Docs as a component based content management system (CCMS). However, they decided to use it in an unconventional manner, different from the typical approach towards managing documentation.

    It's been 4 years now and, much to their own surprise, their approach is hugely successful. Attend this webinar to understand:

    • How California Casualty implemented content management.
    • Why they created a feedback loop used by the content owners, users and documentation team with SDL's collaborative review feature.
    • How they managed to keep content fresh, accurate and relevant for all users.
    • How they discovered that their fear for an uncontrollable free-for-all process was unfounded.
  • CRM for Marketing
    CRM for Marketing Clare Hordle, CRM Consultant May 16 2018 9:00 am UTC 60 mins
    Deliver the right propositions to the right people at the right time and in the right way using CRM capabilities.

    CRM is increasingly used by the marketing function to help segment customer data, gain insights into customers, track customer journeys, organise resources, manage relationships and create positive feedback loops.

    This webinar covers:

    - Getting accurate data;
    - Improving segmentation and targeting;
    - Co-ordinating marketing efforts;
    - Managing suppliers;
    - Tracking customer journeys;
    - Automating activities;
    - Performance tracking; and
    - Sales and marketing alignment.
  • The Content Convergence Has Arrived
    The Content Convergence Has Arrived Alan J. Porter May 16 2018 5:00 pm UTC 60 mins
    Intelligent content is the foundation of the new age of digital customer experiences in any language. As a consequence, the worlds of marketing communication, technical communication, and localization are converging as companies need to take a more holistic view of how customers interact with their global brands. This presentation will discuss this convergence and how companies can best position themselves and their content to power their digital transformation.

    Join The Content Wrangler and our special guest presenter, Alan J. Porter, Head of Strategic Services at [A], for this free one-hour webinar. Porter will demystify how to start the discussion of content convergence in your own organization and he’ll provide samples of metadata you should consider adding when attempting to manage global content. Attendees will also gain insight into a content engineering approach to holistic content use.