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Customer Success

  • Demo: Using Hybrid NLU to Rapidly Build Conversational AI Solutions
    Demo: Using Hybrid NLU to Rapidly Build Conversational AI Solutions
    Siem Uittenhout, Presales Consultant at Artificial Solutions Recorded: May 26 2020 32 mins
    Never before have companies had to react to change as quickly as in the current times. Indeed, agility has become a crucial skill in a volatile, uncertain, complex and ambiguous environment. Companies that are not able to react quickly to unexpected crisis have an unclear future whilst for those companies that respond quickly to market demands are likely to have a bright future and come out of this crisis stronger than ever.

    In the conversational AI space, agility is illustrated by creating and deploying new solutions quickly.

    Yet the rapid deployment of AI has traditionally always been challenging as it typically requires vast amounts of data to train ML models. In addition, advanced intelligent assistants need to be able to interact with backend systems and are (or should be) accessible from a wide range of channels.

    In this webinar, Siem Uittenhout, Presales Consultant at Artificial Solutions, will demonstrate how Teneo, the leading conversational AI platform for the enterprise, has a unique hybrid approach that combines the best of linguistic and machine learning in one solution. This remarkable feature together, with other capabilities demanded by large multi-national enterprises, makes it possible to deploy advanced intelligent conversational AI solutions in a matter of weeks.

    Do not miss this opportunity to gain advantage towards your competition.
  • Envisioning Sales and Distribution In The Era Of Intelligent Automation
    Envisioning Sales and Distribution In The Era Of Intelligent Automation
    Bal Mukund, AVP, Mobile Lifestyle Solutions, BSS Recorded: May 24 2020 21 mins
    This webinar takes an in-depth look at what "digital transformation" implies for existing sales and distribution networks. It also examines how the "distribution" process can be fully optimized and the challenges that require to be addressed.
  • Becoming a Search Artist: Best Practices to Solve Common Search Problems
    Becoming a Search Artist: Best Practices to Solve Common Search Problems
    Neal Carter Recorded: May 22 2020 49 mins
    Are your searches not yielding the help that you hoped? Are you spending more time than any one person should, simply writing search criteria? Come spend an hour with us where we will explore ways to alleviate these challenges. You'll walk away with best practices, tips, and tricks to solve many common search problems.
  • A Marketer's Guide to Organic SEO
    A Marketer's Guide to Organic SEO
    Taylor Wheeler, Director of Digital Sales & Marketing Recorded: May 21 2020 50 mins
    SEO isn't as difficult as you might think. And with dramatic changes in search behavior over the past few months, there is an opportunity for marketer's to ramp up their impact on SEO with some fundamental elements and hints on how to rank higher.

    In this 45 minute webinar, Director of Digital Sales & Marketing, Taylor Wheeler, will walk you through:
    • Defining Organic SEO
    • Why SEO Matters
    • SEO Ingredients
    • Updates & Best Practices
    • Marketer's Actionables
  • Digital Industry M&A - Bringing Clarity to Chaos
    Digital Industry M&A - Bringing Clarity to Chaos
    Doug Harp, Bill O'Such & Ben Tao, Momenta Partners, Stefan Hofmeyer, Global PMI Partners Recorded: May 21 2020 58 mins
    M&A is increasingly critical in the Internet of Things (IoT), Industrial Internet of Things (IIoT) and Digital Industry market (i.e. the digitization and associated integration of digital technologies in the industrial sector) and is the primary way fast-followers who face disruption can react before they lose market share and profitability.

    However, identifying the right acquisition strategy in a rapidly changing market requires much more than choosing a company from a landscape diagram of logos. How does a company in energy, manufacturing, industrial, transportation or logistics find the right targets that leverages their “crown jewels” and their “opportunity to win”. Even with a crisp strategy, how do you identify value drivers and create a clear integration plan for success?

    This webinar will be moderated by Doug Harp, Managing Partner of Momenta Advisory in association with a panel of thought leaders and experts in Digital Industry M&A. This includes Stefan Hofmeyer, Partner, Global PMI Partners and from Momenta Partners, Bill O’Such, Principal Partner and Ben Tao, Partner.

    In this webinar we’ll explore:

    · M&A trends in IoT, IIoT and Digital Industry
    · How can M&A ensure you aren’t left behind in a growing market and can leap-frog the competition?
    · How do you tell the difference between a good and a bad M&A Strategy?
    · Why conventional M&A via Investment Bankers won’t work at this stage of the market
    · How to identify the right targets in a dynamic and immature market
    · How to ensure success in an M&A transaction from discovery to Post-Deal optimization
  • ISM LIVE: How furloughed Employees can thrive, not just survive, the crisis
    ISM LIVE: How furloughed Employees can thrive, not just survive, the crisis
    ISM Head of Marketing: Adam Brook FISM LISM Recorded: May 21 2020 58 mins
    Join us for an unscripted chat on sales.

    We will be joined by:

    Tamara McMillen: ISM Fellow and former BESMA Judge
    Simon Murthwaite: ISM Leader, Business Development Manager - Webrecruit
    Martin Middlehurst: ISM Executive, New Business Manager - Northgate Vehicle Hire
  • Digital Payments your Customers Will Love!
    Digital Payments your Customers Will Love!
    Thompson Alastair, Giesecke+Devrient | Rupert Nicolay, Microsoft Recorded: May 20 2020 19 mins
    There is no doubt: the world is digital! And banking customers are changing their behaviour based on the experiences they have on their daily digital journey.

    Nevertheless, today‘s customers adapt their expectations around digital applications based on the experience they have with leading social networks, global marketplaces, and their favourite online-stores. But it’s not only the adoption of new behaviours that are disrupting customers’ expectations. 67 per cent of the next generation’s banking customers will be digital natives. And these customers also expect their solutions to be available anytime and anywhere. This presents an exciting opportunity to build your bank around your customer!

    But as banking on the fly turns into a commodity, industry newcomers change the way traditional banking is done. For established financial service providers, this can be a threat.

    In this talk, G+D’ Digital Payments expert Alastair Thompson will give hands-on examples on the need for device-agnostic, digitalized payment services. And how to turn disruption into innovation and carve out new revenue streams.

    Thompson Alastair, Business Development and Payment Expert, G+D Mobile Security
    Rupert Nicolay, Worldwide Services Architect - Financial Services, Microsoft
  • 10 Ways to Win the Hearts and Minds of more Customers
    10 Ways to Win the Hearts and Minds of more Customers
    Peter Strohkorb, Founder and CEO, Peter Strohkorb Advisory Recorded: May 19 2020 57 mins
    Customers no longer want to be sold to. They want sellers that help them to make an informed decision. But how do business leaders go about moving their business and their people into this new era?
    This webinar by internationally acclaimed SMarketing Expert Peter Strohkorb will give you 10 Action Points that you can implement in your business immediately.
  • Moving Data Into Nuix Discover - Part 1 "Promote to Discover"
    Moving Data Into Nuix Discover - Part 1 "Promote to Discover"
    Alex Chatzistamatis and Michael Lappin Recorded: May 15 2020 41 mins
    Join us for the first part of a two-part exploration into how to get data into the Nuix Discover Cloud Platform from Nuix Workstation and Nuix Investigate.

    Nuix provides the most complete end-to-end eDiscovery platform in the World – and now we can send data directly from a Nuix case into the Nuix Discover platform via either Nuix Workstation or Nuix Investigate. Watch Senior Solutions Consultant Arron Hepfer search and find data requiring review and analytics into a Nuix Discover case.
  • Google Ads and the Customer Journey
    Google Ads and the Customer Journey
    Andrew Meister, Director of Digital Sales & Marketing Recorded: May 14 2020 34 mins
    With internet usage at an all-time high, leveraging Google Ads will assist you in your efforts to regain customers and acquire new ones. We understand it can be difficult to not only know what the customer's journey looks like for your products or services but also to know how to treat each within your paid media campaigns. We’re here to help and ensure you have the tools and knowledge needed to make the right decisions.

    In this 45 minute webinar, Director of Digital Sales & Marketing, Andrew Meister, will share insights on:
    • Paid Media: Understanding Intent
    • Google Ads Funnel
    • Low, Medium & High Intent Tactics
    • Paid Success Formula
    • Landing Page Optimizations
  • Digital Industry M&A - Bringing Clarity to Chaos
    Digital Industry M&A - Bringing Clarity to Chaos
    Doug Harp, Bill O'Such & Ben Tao, Momenta Partners, Stefan Hofmeyer, Global PMI Partners Recorded: May 14 2020 59 mins
    M&A is increasingly critical in the Internet of Things (IoT), Industrial Internet of Things (IIoT) and Digital Industry market (i.e. the digitization and associated integration of digital technologies in the industrial sector) and is the primary way fast-followers who face disruption can react before they lose market share and profitability.

    However, identifying the right acquisition strategy in a rapidly changing market requires much more than choosing a company from a landscape diagram of logos. How does a company in energy, manufacturing, industrial, transportation or logistics find the right targets that leverages their “crown jewels” and their “opportunity to win”. Even with a crisp strategy, how do you identify value drivers and create a clear integration plan for success?

    This webinar will be moderated by Doug Harp, Managing Partner of Momenta Advisory in association with a panel of thought leaders and experts in Digital Industry M&A. This includes Stefan Hofmeyer, Partner, Global PMI Partners and from Momenta Partners, Bill O’Such, Principal Partner and Ben Tao, Partner.

    In this webinar we’ll explore:

    · M&A trends in IoT, IIoT and Digital Industry
    · How can M&A ensure you aren’t left behind in a growing market and can leap-frog the competition?
    · How do you tell the difference between a good and a bad M&A Strategy?
    · Why conventional M&A via Investment Bankers won’t work at this stage of the market
    · How to identify the right targets in a dynamic and immature market
    · How to ensure success in an M&A transaction from discovery to Post-Deal optimization
  • CBA [Ep.3] Contact Center Costs & Provider Ratings
    CBA [Ep.3] Contact Center Costs & Provider Ratings
    Robin Gareiss, President and Founder, Nemertes Research Recorded: May 14 2020 54 mins
    Cost-Benefit Analysis - Workplace Collaboration Series [Ep.3] Contact Center Costs & Provider Ratings

    As companies increase their focus on the customer experience, contact centers are front-and-center to any technology decision. Nemertes conducted a study of 564 organizations to gather real-world operational costs and provider ratings. In this webinar, you'll learn:

    *How much do companies spend on contact center licensing and IT staff to support the technology?
    *Do cloud contact center services cost less to operate than on-premises platforms?
    *Which contact center providers deliver the highest-rated customer service, technology, analytics, and more?
    *What do companies spend on operational costs, by provider?

    You'll be armed with information to make provider and architecture decisions based on costs and ratings from actual customers of contact center providers.
  • Follow the Money: Track Forensic Artifacts Using Various Nuix Techniques
    Follow the Money: Track Forensic Artifacts Using Various Nuix Techniques
    Timothy Magsalay Recorded: May 14 2020 34 mins
    Join us for an hour where we will explore the use case of Blood Diamond Smugglers to sort through the complex issues that can crop up in your case when you're trying to follow the money. During our time together, we will combine graphics and visualization to track the money with forensic artifacts across multiple data sets.
  • Unlocking Insights to Create Opportunities During Uncertainty
    Unlocking Insights to Create Opportunities During Uncertainty
    Katharina Kreitner & Conor Leddy, Sales and BD Managers Recorded: May 14 2020 37 mins
    Building a system of insights and recommendations is essential to this success and it relies on the use of unstructured data. A proper augmented intelligence solution is capable of gathering and analyzing terabytes of unstructured data to extract the insight you need to delight and retain customers, especially during this time of uncertainty.

    Furthermore, collating all of these insights relating to a customer within a single dashboard helps to identify risks and opportunities as soon as they occur.

    Watch this webinar to learn how to take advantage of Augmented Intelligence solutions to navigate challenging times, being aware of the risks, and detecting new business opportunities.
  • Conversational AI for Contact Center Agility
    Conversational AI for Contact Center Agility
    Ann Knox, Peter Joles, Amy Allen Recorded: May 12 2020 58 mins
    Speakers:
    •Ann Knox, Strategic Partnerships at Artificial Solutions
    •Peter Joles, Presales at Artificial Solutions
    •Amy Allen, Digital Transformation and Product Management at CSG

    Contact centers constantly experience unpredictable traffic. Whether it’s a spike during the holiday season, weather emergency or unforeseen health crisis, the ability to support huge shifts in volume is a priority.

    Conversational AI can help contact centers stay agile by covering for absent employees and increasing service availability. However, building a human-like assistant, quickly and at scale, requires guaranteed attributes such as security, multi-channel deliverability, and many more.

    CSG and Artificial Solutions invite you to join Ann, Peter, and Amy to understand why Conversational AI is the innovative solution contact centers need to invest in, to improve customer experience today and stay at the forefront of their markets.

    This webinar is a perfect opportunity to benefit from their expertise, and make sure you join us for the live interactive Q&A session at the end of the event where our experts will be able to answer your questions.

    When registering for this webinar you are accepting sharing your contact details with both Artificial Solutions and CSG.
  • Nuix Product Roadmap: Q2 2020 Update
    Nuix Product Roadmap: Q2 2020 Update
    Danny Pidutti, Ted Wilson, Jonathan Rees Recorded: May 12 2020 62 mins
    Nuix experts Danny Pidutti and Ted Wilson are joined by EMEA CEO Jonathan Rees to discuss the company's recent webinars and outline the company's current product roadmap. This session will be relevant to ALL current Nuix customers using any of our products, including Nuix Discover, Nuix Investigate, Nuix Workstation, and Nuix Endpoint.

    At the end of the webinar, you'll have the chance to ask our presenters any questions you may have about our current product suite and upcoming enhancements.
  • 5 Things to Get Right for Today’s Contact Centers
    5 Things to Get Right for Today’s Contact Centers
    Dan Miller, Opus Research | Samith Ramachandran, Uniphore | Vijai Shankar, Uniphore Recorded: May 12 2020 36 mins
    Join Uniphore and Opus Research for a session that will deliver insights and practical suggestions on how leading companies are leveraging Artificial Intelligence, Automation and Machine Learning to manage increased workloads, support remote agents and remain flexible during these unprecedented times.

    In this webinar we will outline 5 moves to make now that will make a significant difference so your organization can:

    - Efficiently triage incoming calls to reduce agent call load
    - Decrease hold time & save costs with increased first call resolution
    - Monitor, manage & support quality & compliance for agents working from home
    - Train & on-board new agents to handle increasing demand
    - Deploy an effective AI driven self service strategy to manage peaking call volumes
  • Large-scale Litigation: Where Should I Begin?
    Large-scale Litigation: Where Should I Begin?
    Neal Carter Recorded: May 8 2020 55 mins
    It’s a common set of questions. “I’ve received data from the client and loaded it into Nuix Discover. Now what? Where do I start looking when I don’t know what I’ll find?”

    You might be faced with thousands, maybe millions, of documents, making the task seem daunting. Join our free training webinar to learn how to get started quickly and on your way to the results you’re looking for.
  • Mobile Authentication as a revenue booster!
    Mobile Authentication as a revenue booster!
    Andy Ramsden, Head of Global Solution Sales, Giesecke+Devrient Recorded: May 8 2020 16 mins
    New banking technology is driven by customer expectations around user experience and changes in customer behaviour. But new technology, and at the end of the day shift of banking channels, evolving new opportunities for business growth, of which frictionless security is an essential cornerstone.

    Placing the customer first allows financial service providers to discover new ways to surprise and delight their customers in order to create loyalty and stickiness.

    In this talk, G+D’s Mobile Authentication expert Andy Ramsden, will give you insights on how you can (r)evolutionise your digital transformation using a customer-centric approach. Andy will give you hard facts as well as present use cases, and share best practices on compliant two-factor authentication which will enable state-of-the-art customer experience when paying on the fly, using biometrics.
  • ISM LIVE: Sales Strategy or Target Setting?
    ISM LIVE: Sales Strategy or Target Setting?
    Hosted by Adam Brook - featuring 3 ISM Fellows Recorded: May 7 2020 59 mins
    Join us for an unscripted chat on sales.

    We will be joined by:

    Dr. Peter Colman: ISM Fellow, Partner/Shareholder - Simon-Kucher & Partners
    Andrew Matthews: ISM Fellow, Account Manager, Pharmaceutical and Life Sciences - Siemens
    Paul Midgley: ISM Fellow, Business Manager- UK & Ireland at Yara UK Limited
  • A COVID-19 COMMUNICATION GUIDE
    A COVID-19 COMMUNICATION GUIDE
    Juan Rojas, Digital Marketing & Sales Consultant, V Digital Services Recorded: May 6 2020 46 mins
    Learn about 3 effective platforms to leverage when communicating with consumers during COVID-19. During these challenging times, it is key to keep your consumers informed on the state of your operations. We understand it can be difficult to determine which channels have the most impact. We’re here to help and ensure you have the tools and knowledge needed to make the right decisions for your consumers and your business.

    In this 45 minute webinar, Digital Marketing & Sales Consultant, Juan Rojas, will cover the most effective ways to benefit from:
    • Google My Business
    • Chat AI
    • Email Marketing
  • Successfully Implementing Team Collaboration
    Successfully Implementing Team Collaboration
    Irwin Lazar, VP and Service Director, Nemertes Research Recorded: May 6 2020 48 mins
    Team collaboration apps like Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack, and Workplace offer new opportunities to improve workflows, increase revenue, and save money. But successfully implementing these apps requires a careful approach that ensure security, compliance and governance, appropriate training, and integration of team collaboration with business apps, workflows, and processes. In this webinar we'll share the characteristics of successful team collaboration implementations, and how organizations are measuring positive return on investment
  • Implementing Virtual Agents: Where to Start and How to Finish
    Implementing Virtual Agents: Where to Start and How to Finish
    Aarde Cosseboom, TechStyle Fashion Group, and Brian Morin, SmartAction Recorded: May 5 2020 42 mins
    CCNG partner Aggregage interviews Aarde Cosseboom and Brian Morin on implementing virtual agents.

    How many hours do you think your call center agents spend answering repetitive, transactional calls that don’t require human assistance? The answer may surprise you -- 75% of customers think that calling is the most effective way to get a response from you, which means your agents are spending potentially 30 hours/week on repetitive calls instead of more complex issues that require human judgment and critical thinking.

    Unsurprised? Then you're probably well aware of the potential for using conversational AI to manage the calls that can be answered easily and quickly. If you're not already using conversational AI, then you may be on the fence regarding its usefulness in the field, or perhaps you're unsure about how to implement it at your company.

    If this is a situation you can relate to, then listen to this in-depth conversation with TechStyle Fashion Group as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner. You will learn:

    *What factors went into TechStyle's first decision between tackling internally or outsourcing to a partner
    *How TechStyle saved $1.1M in their first year afterwards
    * Why the performance of TechStyle's virtual agents rivals that of live agents
    *And more!

    Today, TechStyle Fashion Group automates millions of calls and chats each year with conversational AI. If you're ready to learn more about how you can do the same, then don't miss this webinar!
  • Webinar: Using AI to Maximize the ROI of Unstructured Data
    Webinar: Using AI to Maximize the ROI of Unstructured Data
    Patrice Neff, Co-Founder; Eric Robustelli, Head of Sales, North America - Squirro Recorded: May 5 2020 32 mins
    Data has grown to become an enormous cost when considering its storage and transfer. What typically goes uncalculated are the costs associated with the missed opportunities that stem from neglected data. This is especially true within financial services and banking organizations.

    Watch this webinar recording to learn how your organization can maximize its ROI by utilizing AI-driven insights to optimize business decisions.
  • Webinar: Forget selling – You need to HELP your prospects to buy!
    Webinar: Forget selling – You need to HELP your prospects to buy!
    Kevin Dixon - Boxxstep Recorded: May 5 2020 59 mins
    B2B sales are tough right? Well, I’ve got news for you, buying is even tougher!

    Have you ever wondered why so many deals end in no decision?
    Do you know why sales cycles are now longer?
    Do you think that product or service differentiation is how to win?
    Do you even know how your prospects decide and buy?

    You’ve all heard about Sales Enablement, but how many of you know about Buyer Enablement?

    Smart salespeople have worked out that helping can be more effective than selling.

    Smart sales leaders focus on the buyer’s perspective.

    Find out how.

    It’s for: Anyone involved in complex or enterprise B2B sales – Salespeople, Sales Leaders, Sales Enablement

    1.How are companies deciding and buying?
    2.What is the buyer committee and what do you need to know about them?
    3.How can you help your internal champion?
    4.How can you help and collaborate with the buyer committee?
    5.Why should you review your sales engagements?
  • The Wonderful World of Processing Settings: Gaining Control Over Your Review Set
    The Wonderful World of Processing Settings: Gaining Control Over Your Review Set
    Timothy Magsalay May 29 2020 12:00 am UTC 90 mins
    Processing data is not always a one step process in your workflow. During this free training webinar, learn what the different processing options mean for you and how can you use them to your advantage to get data in faster.
  • Webinar: Your next client is on LinkedIn but are you ready?
    Webinar: Your next client is on LinkedIn but are you ready?
    Chris Roxburgh - Maguire Training Jun 2 2020 10:00 am UTC 60 mins
    75% of UK business people have a LinkedIn profile, but few prepare it properly for that potential client visit. With over 10 million UK members using LinkedIn every day, it must be worth investing some time in ensuring that your profile makes that all-important good first impression.

    Just as you wouldn’t attend a sales pitch unprepared, wearing shorts and a tee-shirt this webinar will demonstrate how to avoid the online equivalent with your LinkedIn profile. We will demonstrate how to build a profile that will impress visitors and create a hunger to learn more about you and your services.

    5 Key takeaways:

    1.The sheer scale of the opportunity offered by LinkedIn
    2.That by using this most underestimated sales aid properly, you will become one of the 1% who do!
    3.The power of a direct message
    4.The importance of good, mixed content
    5. That people buy people, so do your profile justice
  • AI-Driven Transformation and Innovation in Manufacturing
    AI-Driven Transformation and Innovation in Manufacturing
    Miguel Rodriguez, Chief Sales Officer Squirro Jun 2 2020 2:00 pm UTC 29 mins
    The applications of Artificial Intelligence across the manufacturing value chain will be critical to remain competitive in this evolving landscape. Industry 4.0 see’s AI used for new customer acquisition, machinery maintenance, supply chain optimization, and much more.

    Watch this webinar to understand how your team will be augmented with AI-driven insights, recommendations, and automation, the innovation that will lead your transformation.
  • Help Customers Help Themselves: 3 Digital Self-Service Strategies That Work
    Help Customers Help Themselves: 3 Digital Self-Service Strategies That Work
    Mike Raley, SVP Marketing - Coveo; Ezmie Bouchard, Product Manager - Coveo; John Ragsdale, VP Research, Technology - TSIA Jun 2 2020 5:30 pm UTC 47 mins
    Many organizations planned to improve their digital self-service offerings in some way this year: investing in chatbots, in-product help, communities, knowledge management, video content, search, and more. But given the new reality we’re all living in, your customers need better digital self-service now. It just can’t wait.

    This research-based briefing designed to help you quickly adapt to your customers’ needs for self-service - and take the pressure off your contact center - fast. You’ll learn the practices of digital experience leaders from Informatica, Ellucian, VMware, Tableau, and others which are proven to:

    - Help customers easily find information on their own, using the data and knowledge you already have.

    - Connect customers with answers where they are and enable them to resolve issues using your lowest-cost channels.

    - Reduce the pressure on your support engineers by empowering them with swift access to all of the contextually relevant knowledge they need to solve cases.
  • 10 Ways To Accelerate Your Sales Funnel
    10 Ways To Accelerate Your Sales Funnel
    Sales Funnel Advisory Specialist Peter Strohkorb Jun 2 2020 11:00 pm UTC 52 mins
    If you are in Sales then you have a Sales Funnel. Just how effective is it? How can it be streamlined and accelerated for growth?
    In this webinar, Sales Funnel Specialist Peter Strohkorb will present and explain the 10 ways you can streamline and accelerate your Sales Funnel.
    Peter will leave time for your Q&A and he will make you an unbelievable and complimentary offer at the end of the webinar.
    HIGHLY RECOMMENDED
    Register now, or miss out.
  • Webinar: Deal or No Deal?
    Webinar: Deal or No Deal?
    Spencer Wixom - Vice President of Marketing Jun 4 2020 1:00 pm UTC 60 mins
    In a world where 38% of major purchase efforts end in ‘no deal’, companies find that they badly need to do something different to maintain growth.

    So, they turn to sales training, hoping to help their sellers stand out and engage customers earlier and more effectively. 

    The companies that get transformation right and see consistent, sustainable growth, plan and execute around a foundation supported by six pillars.

    1. Driving Leadership Alignment
    2. Perfecting Message Deployment
    3 Developing Sales Skills
    4. Improving Processes
    5. Managing Sales People
    6. Measuring Processes Effectively

    Register to this webinar to find out more
  • Best Practices For Marketing Your Cannabusiness in the Age of COVID-19
    Best Practices For Marketing Your Cannabusiness in the Age of COVID-19
    Taylor Wheeler, Director of Digital Sales and Marketing & Melissa Sheehan, Director of Product Strategy Jun 4 2020 5:00 pm UTC 45 mins
    Marketing for cannabis companies can be confusing and challenging but when done correctly, has the potential to be very fruitful. With the cannabis industry marked as essential, the time for increasing your market reach is now.

    In this 45 minute webinar, V Digital Service's Director of Digital Sales & Marketing, Taylor Wheeler, and AdCellerant's Director of Product Strategy, Melissa Sheehan, will walk you through:
    • How to reach the right customers
    • How to track the success of your campaign
    • What tools are available for you today including
    - Organic and Local SEO
    - Social Media
    - Print Media
    - Programmatic & Device-based targeting
  • Rock, Paper, Scissors: Images in Investigations
    Rock, Paper, Scissors: Images in Investigations
    Paul Slater Jun 8 2020 2:00 pm UTC 60 mins
    Getting to the (meta)data by applying the Nuix Engine to the photographs and videos in your evidence set - particularly those from mobile devices - drawing a wealth of information known as "EXIF data" from those files.

    In this webinar, you'll learn how to quickly show any of the images containing GPS information in order to help put the device (and therefore its owner) at a location or crime scene.
    We'll also cover how you can further enrich the data processed by the Nuix Engine by utilizing several built-in technologies, including:
    - Skin tone analysis. Automatically identify or eliminate images based on the presence of skin tone present.
    - Facial identification. Identify persons of interest through cutting-edge facial identification capabilities.
    - Child exploitation. Take advantage of Microsoft's donated PhotoDNA engine, which helps to fight the horrendous creation and distribution of indecent images of children through the amazing work of organizations such as Project VIC.
    - Deep learning. Use a neural network trained with over a million images that can classify pictures into categories like paper, rock, scissors...or categories more relevant to criminal investigations, such as guns, drugs, knives, etc.
  • Beyond Covid-19: Reshape your Business Strategy with Conversational AI
    Beyond Covid-19: Reshape your Business Strategy with Conversational AI
    Chris Tew & Alexander Hoffmann Jun 9 2020 8:00 am UTC 60 mins
    The world has fundamentally changed since the start of 2020 as businesses frantically work to adapt to the new normality driven by COVID-19. Where the growing cost of contact centre operations was once king, scalability and continuity of service will be the new master!

    One of the ways in which companies are increasingly building this continuity, resilience and scalability is to embrace conversational AI to help reshape their strategy for business operations, people and assets.

    It is now time to reimagine the future and start planning decisively.

    In this thought-provoking webinar, Artificial Solutions’ VP Chris Tew and AI specialist Alexander Hoffmann will present how companies around the world are leveraging Conversational AI in innovative ways and putting themselves in pole position to strategically benefit from the technology in delivering resilient, efficient and agile customer service. The speakers will also showcase a live solution.

    This webinar will arm you with all the information you need to understand the ‘Why’, ‘How’ and ‘What’ you need to do to successfully implement Conversational AI in your organization.
  • ISM LIVE: 9th June 11am
    ISM LIVE: 9th June 11am
    ISM Head of Marketing: Adam Brook FISM LISM Jun 9 2020 10:00 am UTC 60 mins
    Join us for an unscripted chat on sales.

    We will be joined by:

    Emma Bennett: LISM, Sales Manager Solvents Business Unit- Banner Chemicals
    Jane Hemmings: LISM, Head of Internal Sales - EMS-CHEMIE
    Jonathan Finch: FISM, Sales Geek
  • CBA [Ep.4] True Costs of Cloud Collaboration and Contact Center
    CBA [Ep.4] True Costs of Cloud Collaboration and Contact Center
    Robin Gareiss, President and Founder, Nemertes Research Jun 9 2020 3:00 pm UTC 60 mins
    Cost-Benefit Analysis Series [Ep.4]

    Moving to the cloud delivers many benefits, albeit at the expense of IT losing some control. Agility, scalability, and speed to market are among the most consistent benefits.

    But what about cost? For years, moving to the cloud didn't deliver the anticipated cost reductions IT leaders were promised, in large part because those savings were expected to come from layoffs. In some cases, it even increased costs.

    But as companies become more comfortable in the cloud, with integrations, training, and relationship processes established, costs are coming down. In this webinar, learn what companies are actually spending on licensing, operational costs, and more.

    You'll learn:

    *What is the average cost of cloud UC and cloud contact center solutions?
    *Though monthly subscriptions are becoming more steady across providers, IT support costs are not. Which platforms require the most and least IT support?
    *What types of companies are seeing cost savings when they move to the cloud?
    *What is the outlook for cloud adoption in both contact centers and for employees through UC applications?
  • Wealth Management & Private Banking - Augmenting the Advisor
    Wealth Management & Private Banking - Augmenting the Advisor
    Katharina Kreitner & Conor Leddy, Sales and BD Managers & Conor Leddy, Sales and BD Managers Squirro Jun 10 2020 2:00 pm UTC 20 mins
    High-net-worth individuals (HNWI) have incredibly high expectations that financial advisors need to meet in order to maintain their relationships. Managing client expectations, although a difficult task, is only part of the picture. The more important part is actually showing results. Although this has always been difficult to do, this too has become a highly complex process with the explosive growth of information available.

    Watch this webinar to learn how introducing AI to the customer development and satisfaction process helps augment your team’s output and improves the bottom line.
  • Microsoft Teams and Nuix
    Microsoft Teams and Nuix
    Mike Jackson and Michael Lappin Jun 12 2020 5:00 pm UTC 60 mins
    Nuix and Microsoft Teams – How the world’s most advanced processing engine is leveraging the MS Graph API. A demonstration of possibly the most important connector in Nuix history.

    Please join Nuix for a discussion and demonstration of the Microsoft Teams connector with Head of Solutions Consulting Michael Lappin and Senior Solutions Consultant Mike Jackson. We believe that our ability to extract and process data in a unified manner from the various sources in the Microsoft ecosystem will be amongst the most profound pieces of eDiscovery during the post pandemic recovery. Our customers and partners will now be able to extract Teams data such as files, chat (including reactions and attachments), calendars, contacts and more using the Graph API. Please join us in exploring this compelling technology.
  • Super Charge Your VOC Program with Speech Analytics
    Super Charge Your VOC Program with Speech Analytics
    Roger Lee, Vice President - Customer Success, Gridspace Jun 17 2020 6:00 pm UTC 60 mins
    Emotional connection to the brand is a focus for many CX professionals in 2020. There is an easy way to consume, analyze and drive action with these insights.

    Using speech analytics to listen to all voice interactions, both live and recorded, will quickly provide what is working and not working between your customer service advocates and your consumers.

    During this interactive discussion you will learn why the behaviors listed below should be focused on within your quality monitoring and coaching program:

    **Filler words
    **Complexity
    **Politeness
  • Demo: Developing Multi-lingual Conversational AI Applications
    Demo: Developing Multi-lingual Conversational AI Applications
    Tim Bartz, Presales Consultant at Artificial Solutions Jun 23 2020 3:00 pm UTC 30 mins
    Language is one of the beauty of cultures. Humans like using the language they are familiar with, as this makes them feel part of a tribe. Brits use different words than Americans or Malaysians, while all of them speak a similar language. However, this becomes a hassle when companies need to deploy global programs that cover different cultures and languages.

    This problem is very common in the conversational AI space when developing multi-lingual solutions is the natural evolution of every single project – especially in large enterprises. Thus, it is important to understand what implications this has and to have this in mind when selecting the right technology.

    In this webinar, Tim Bartz, Presales Consultant at Artificial Solutions, the leading conversational AI platform for the enterprise, will show how Teneo handles multi-lingual conversational AI solutions and will explain a unique approach that saves a huge amount of effort when scaling an implementation from one to many languages.

    Do not miss this opportunity to gain advantage towards your competition.
  • VCC [Ep.1]  Achieving Video Conferencing Success
    VCC [Ep.1] Achieving Video Conferencing Success
    Irwin Lazar, VP and Service Director, Nemertes Research Jun 25 2020 3:00 pm UTC 60 mins
    Visual Communications and Collaboration Series [Ep.1]

    Video conferencing has become bedrock technology to support work-from-home in the age of Coronavirus. Based on data gathered from more than 500 organizations, Nemertes will both provide insight into how organizations are measuring success. and share the key approaches that correlate with success.

    We'll look at technology and vendor selection, architectures, management and adoption strategies, and how companies are using video to support social employee engagement.

    Attendees will come away with actionable insight to optimize the business value of their own video conferencing strategy.
  • CBA [Ep.5] Optimizing UC Management
    CBA [Ep.5] Optimizing UC Management
    Irwin Lazar, VP and Service Director, Nemertes Research Jun 30 2020 3:00 pm UTC 60 mins
    Cost-Benefit Analysis Series [Ep.5]

    IT leaders have a variety of approaches when it comes to managing and administering UC applications including voice and video. They can leverage vendor-provided tools, or they can invest in third-party specialty tools designed specifically for UC management.

    In this webinar we'll share our latest research on how best to manage UC performance, utilization, and provisioning and show how the use of specialty tools can deliver quantifiable return on investment
  • It's not personal, just business
    It's not personal, just business
    Steve Logan - FISM Jul 7 2020 10:00 am UTC 60 mins
    One of the hardest elements of the sales process is 'the close'.

    Why is that?

    Now, provided you’ve followed the correct process, therefore practically your sound, it can only be your emotions stopping you:

    Is it the anticipation of the deal? You’ve built the proposal, you’ve chased the client for months, you’ve researched them like you were Columbo and now the excitement of landing them is palpable.

    Is it the pressure of missing out? The boss has already told you that this is big, you know this is big, in fact, it's the biggest deal you’ve ever been involved with (Could be financially, emotionally or practically).

    Or is it personal? Is it the fear of rejection, the fear of not being wanted, the fear that after all this time “You’re still not good enough for them?”

    Let’s ask those questions and reveal some answers which could support you and your teams moving forward.

    Takeaways

    1. Provided you’ve followed the correct sales process, it’s never no, it’s not enough information or not today.

    2. No isn’t a bad word, it’s telling you, to be better!

    3. If it is a no, ask yourself “Are they the right client for me?”

    4. When it’s a “no”, don’t be afraid to ask why.

    5. Don’t be afraid to you, trust your process, trust yourself and trust your gut!
  • VCC [Ep.2] Equipping the Home Office for Video
    VCC [Ep.2] Equipping the Home Office for Video
    Irwin Lazar, VP and Service Director, Nemertes Research Jul 9 2020 3:00 pm UTC 60 mins
    Visual Communications and Collaboration Series [Ep.2] Equipping the Home Office for Video

    With the rapid shift to work-from-home, IT and business leaders are now tasked with ensuring a high quality video experience regardless of location. In this webinar we'll share Nemertes' latest data on what works, and what doesn't, in the ideal home office environment. Specifically we'll answer
    - Are built-in cameras good enough?
    - What are successful enterprises provisioning for audio?
    - How can organizations ensure adequate performance for video?
    - What other considerations, such as lighting, contribute to success
    - How are organizations using video to support team engagement and community building?

    IT and business leaders will come away with practical and actionable guidance to ensure the success of their own work-from-home initiatives
  • ISM LIVE: 21st July 11 am
    ISM LIVE: 21st July 11 am
    ISM Head of Marketing: Adam Brook FISM LISM Jul 21 2020 10:00 am UTC 60 mins
    Join us for an unscripted chat on sales.

    We will be joined by:

    Darren Joseph Bayley: ISM Fellow, Sales Director at Straumann Group and former BESMA Judge
    Ben Hiscott: ISM Leader, National Key Account Manager at ALC Ltd
    Sean Herbert: ISM Leader, Country Manager - UK at Baramundi
  • VCC [Ep.3] Video Conferencing and the Future of Work-From-Home
    VCC [Ep.3] Video Conferencing and the Future of Work-From-Home
    Irwin Lazar, VP and Service Director, Nemertes Research Jul 23 2020 3:00 pm UTC 60 mins
    Visual Communications and Collaboration Series [ Ep.3]

    As the world has rapidly shifted to work-from-home, video conferencing has become an integral component of employee engagement. But what happens next? How will video conferencing evolve over the next six months to a year? In this webinar we'll share groundbreaking research from our 2020-21 Visual Communications and Collaboration to share how video conferencing will evolve in both the meeting room and the home.
  • Webinar: How to overcome failure & rejection
    Webinar: How to overcome failure & rejection
    ISM Jul 28 2020 10:00 am UTC 60 mins
    Facing Your Fear of Moving Forward

    Have you ever been so afraid of failing at something that you decided not to try it at all? Or has a fear of failure meant that, subconsciously, you undermined your own efforts to avoid the possibility of a larger failure?

    Many of us have probably experienced this at one time or another. The fear of failing can be immobilizing – it can cause us to do nothing, and therefore resist moving forward. But when we allow fear to stop our forward progress in life, we're likely to miss some great opportunities along the way.

    In thiswebinar, we'll examine fear of failure: what it means, what causes it, and how to overcome it to enjoy true success in work, and in life.
  • Regret
    Regret
    Hosted by Adam Brook - featuring Simon Scott Nelson ISM Fellow (Wellity) Aug 4 2020 1:00 pm UTC 60 mins
    Turn your regrets into the fuel you need to succeed

    We all have regrets, but what separates the champions from those who are lost is how we cope with that regret and move forward through our struggles. There are a lot of reasons we commit to decisions that we later regret, but almost all of them can be reconciled in some shape. It takes a little honest grit and determination, though, and most of all it takes an unflinching willingness to do what’s right for yourself.
  • Introduction to Customer Experience for Every Organization
    Introduction to Customer Experience for Every Organization
    Deb Calvert Sep 1 2020 3:00 pm UTC 45 mins
    Customer Experience (CX) is not a passing fad. It's THE business differentiator that will draw customers to you like moths to a flame. Or, if you ignore it, it's what will have your competitors eating your lunch everyday.

    This presentation is for small business owners, salespeople, and others who are seeking ways to become memorable and indispensable to buyers. We'll cover:

    -- The basics of CX: what it is any why it matters
    -- Research with buyers that explains why you want to get in on this!
    -- How to provide a relevant, meaningful, personalized experience
    -- Why superior customer service and low prices aren't enough anymore

    CX really does give you a competitive advantage. Don't get left behind!
  • Nuix Workstation Ease of Upgrade
    Nuix Workstation Ease of Upgrade
    Mike Jackson and Michael Lappin Sep 9 2020 4:00 pm UTC 60 mins
    Nuix Workstation upgrades just got easier.

    Updating software is always a hassle; who has time to take all the steps to ensure you’re doing it right? With enterprise solutions, the challenge is even greater. Working in different environments (development, test, live), ensuring business continuity, and managing change with your internal customers are all important considerations. To help you along, we’ve made some real strides when it comes to upgrading the famed Nuix Workstation. As of the Nuix 8.2 version of Nuix Workstation, you’re no longer required to migrate cases along with ‘point release’ upgrades.