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Customer Success

  • Onboarding, Cross-Training, Hiring and More!
    Onboarding, Cross-Training, Hiring and More! Zack Jalbert, Senior Manager - Customer Care, Total Wine Jan 9 2018 7:00 pm UTC 60 mins
    Are you building a contact center culture that the right people want to be a part of? We are under constant pressure, as leaders, to engage our employees, drive productivity, and meet business goals. If you have the right people, you can easily achieve it all.

    Join us for “People, People, People: The Importance of Attracting and Retaining the Right People.” During this webinar, we will discuss how you can think differently about your people programs, how to increase retention, and how to drive better engagement. Hear the challenges your peers are facing and how they address with key solutions.

    Join us to discuss:

    • Making better use of your current resources without depleting them
    • New techniques to ensure your people are happy and committed
    • How your peers are dealing with this same issue and how it's making an impact on their business
  • The 3 Must-Haves on the Path to a Better Customer Journey
    The 3 Must-Haves on the Path to a Better Customer Journey Alton Harewood, Solutions Consultant, 8x8 Jan 30 2018 7:00 pm UTC 60 mins
    As customer loyalty is tested by limitless options, the need to understand and manage the customer journey has become essential to competitive differentiation. And far from being the domain of only large corporations – organizations of all sizes must now seek to gain insight into how customer experience is executed and ways to improve.

    Join contact center veteran Alton Harewood along with an 8x8 customer to hear how the fundamental building blocks of CX strategy are being used today, as well as which technology enablers provide the insight and oversight needed to adjust and administer the modern customer engagement team.