In this SaaS and subscription economy, the key to success is customer success. This is much easier said than done as client ecosystems are constantly evolving and their needs and aptitudes vary. Join this community to engage with leaders who are prioritizing and pioneering customer success by helping clients maximize ROI, inspiring account growth and strong client retention.
What's holding your sellers back from asking for the sale and even asking again when they get a continuance? We've talked directly to prospects and sales pros to understand the difference between customer service and pushiness. It's a difference every sales organization ought to understand! Join us to hear the research and the tips for coaching your sellers when they're holding back instead of advancing the sale.
New in 2017! Wondering what all the fuss is about? Tune in to find out what these 64 sales trainers, authors, researchers and thought leaders have been up to in creating The Sales Experts Channel. Deb Calvert will explain the community mission, introduce you to the Sales Experts, and preview upcoming content. Bonus materials and giveaways for all who subscribe to the Channel by the end of this live webinar!
Do you want to learn the most effective sales tactics and strategies for free? Check out the Sales Experts Channel on BrightTALK consisting of 64 global sales professionals, authors, trainers, coaches and thought leaders. New educational sales webinars will be added each week and they will cover all sorts of sales topics!
People aren't trees. We don't attempt to grow wherever we are planted. Instead, we uproot ourselves and find places where we know we can grow. To retain skilled talent, you'll need to develop and challenge them. Join us to get some new talent management and recruiting ideas that will lead to deeper roots, reduced turnover and strong company culture.
This webinar introduces Engage WFO SaaS™ (Software-as-a-Service), a managed service from TelStrat providing advanced call recording, quality management, analytics, and workforce management. We will describe the benefits of moving to a cloud-based subscription model, explore deployment options and multiple use cases. Learn how you can lighten the workload for your IT department while always having access to the most current software features. If you need to do more with less, increase productivity and customer satisfaction, and provide a clear view of performance, don’t miss this webinar.
Every company has sensitive and confidential data. it's important that we maintain data security and compliance within our retail teams and handle that data properly. It's equally important to prevent malware from infecting servers and computers and to protect the information and data coming into your organization.
Learn how to ensure privacy and security of sensitive production data by managing devices and channels within and outside your organization.
Best Practices means many different things to many different people, but there are some common themes across all contact centers where best practices can be applied. In this webinar we will discuss the Top 10 industry-proven Best Practices for Workforce Optimization and techniques for applying them to your contact center.
According to Gartner, 89 percent of CMOs want to differentiate their organizations through superior customer experience.
But how do we get there ?
What works, what doesn't ? How can we get there successfully ?
This webinar will address these matters and others in plain, actionable English. Well worth watching.
It's an insidious and disruptive force... an assassin that kills the mood and decimates your organization. Join us to find out what it is and how you can overcome it to reduce turnover, retain skilled talent, improve recruiting efforts and improve company culture.
Being a small business owner, there is a lot to do and maybe you think you don’t have the resources or money to do it. Entrepreneurs often believe that marketing strategies are for companies with seven-figure budgets but that is not true. So when cash is tight, how do you grow your business with little or no money?
We, at Insightly CRM have partnered with Alignable, the social network for local business, to discuss how to leverage current customer information and your network to increase sales, gain more customers and increase your brand’s visibility without breaking the bank.
In this session you will learn how a customer relationship management (CRM) application paired with other tools can help know your customers better, innovate for new growth ideas, get your employees on the same page and take home advice you can implement today to grow your business without growing your budget.
What's the point of having a 1-to-1 meeting with every one of the salespeople on your team? How can you be sure this is time well spent? Join us to hear the "best practice" so these meetings will boost sales productivity and sales success.
If you've been appointed the Keeper of Culture or the Values Cops in your organization, this workshop is essential for you. And if the company culture is dependent on a larger-than-life CEO, look out! Let's talk about making culture a shared responsibility rather than something Human Resources employees are tasked with managing alone.
Moderated by: Amir Motameni, Community Marketing Manager at BrightTALK
Please join Matthew Ferriss, Account Executive, LinkedIn, Vivek Venugopal, Account Executive, LinkedIn, Brian Mullin, SDR Manager, LinkedIn, and Dan Clay, Account Executive, Gartner, as we discuss how to improve sales enablement strategies.
In recent years, spending on B2B marketing and sales technology has seen explosive growth. But sales closing rates and quota attainment have remained flat at best. What’s going on? Today’s companies are more data-driven than ever before, but in this new world of big data and increased business velocity something is clearly undermining the benefits that should come from sales and marketing investments in people, technology and process improvement.
All those bells and whistles and dashboards and data points... All that stored information... All those reports.... Does your sales enablement help sales pros hit quota and make more money? Or are your sales enablement efforts cutting into your sales productivity by disabling your salespeople?
Coaching isn't the same as managing, mentoring or teaching. Effective sales coaching requires specific skills and processes. Most Sales Managers have no idea what Sales Coaching really is. Join us to find out what it is and how it can impact your sales organization.
In this talk, Liz Cain, VP of Go-to-Market Strategy at OpenView Venture Partners, discusses the five key decisions that go into building a lead generation team, using case studies to discuss strategies and tactics for hiring, location, training, compensation, and structuring the division of labor.
With the increasing pressure on organizations to both reduce costs and improve service quality, organizations are re-inventing their service & support to automate tasks and understand customer intentions to provide a more personalized experience.
There is no shortage of sales experts telling salespeople how to get better. Why is it we give them everything they need, but they just can’t seem to do it? Which of these 7 reasons are preventing your salespeople from improving and what can you do about it?
Leveraging content to reach targeted buyers is a cornerstone of your sales and social selling strategy. But there is more than one way to create, re-purpose and leverage content to your advantage. In this session, you’ll learn 17 ways to create visibility for yourself and engage prospects with your content.
Millennials have been flooding the workplace for a number of years, and with them they have brought change. In particular, this emerging workforce has had a big impact on customer contact with different requirements, attitudes, and technology. Is your contact center ready to handle the changing needs of the new workforce?
Ever wonder why someone isn’t buying from you even though you know they need what you have? The answer lies in understanding their motivation and personality types. In this presentation, you will discover how to determine what drives your buyers decision-making so you can make more sales, faster.
2016 was a tough year for many businesses. It was even tougher for those on the frontline who were responsible for revenue growth whilst also having to manage relationships and activity.
2017 can be easier. Create awareness around how you can do things differently in this provocative webinar directed at immediate business growth.
Being the best at what you do, doesn’t guarantee success anymore, innovators can enter a market and turn it on its head. We will explore where the ideas for the disruption come from and how you can disrupt through great questions. It’s better to be the disrupter than the disrupted.
Author Marylou Tyler (Predictable Revenue & Predictable Prospecting) gives you 7 telephone strategies designed to book more first meetings, schedule more appointments with decision makers and turn your phone into a powerful sales tool that makes prospecting into targeted accounts fun, consistent, predictable and successful.
My new book The Sales Leader’s Problem Solver offers guidance on solving common but difficult sales issues with sales people who: sell inconsistently or won’t prospect for new business. I provide a consistent format to follow that helps any sales leader level-headedly deal with these challenges.
(50 words or less)
When does the close start in your sales process? Is it when they ask for a trial? When you identify pain points? When you get their timeline? When you confirm budget and authority? Or when you ask if they are ready to buy? How do buyers determine when?
Successful salespeople gather clues that help them quickly build rapport with prospects and customers. They shorten their sales cycle and sell more when they use these clues to persuade customers to buy. You will improve your sales results and make your selling easier when you learn these persuasion strategies.
Most sales professionals waste an astounding amount of time. Some is due to lack of discipline; some poor corporate policies, processes, and requirements. Learn the most frequent & heinous culprits reducing productivity and take away numerous strategic and tactical best practices to increase productivity and results without breaking the bank.
The Motivation Expert, Jim Cathcart, author of The Self Motivation Handbook and 17 other books, is one of the top influencers in Sales & Marketing worldwide. He’ll explain how to get people to do what needs to be done even when they don’t feel like it…yet. Jim is the original author of Relationship Selling® and has worked with over 3,000 clients to increase their success
What makes top sellers better? Lisa McLeod’s global study revealed: salespeople who sell with Noble Purpose, who want to improve customer’s lives, outsell salespeople focused on targets and quotas. Lisa shows how to find your Noble Purpose and use it to increase competitive differentiation, ignite emotional engagement, and drive revenue.