In this SaaS and subscription economy, the key to success is customer success. This is much easier said than done as client ecosystems are constantly evolving and their needs and aptitudes vary. Join this community to engage with leaders who are prioritizing and pioneering customer success by helping clients maximize ROI, inspiring account growth and strong client retention.
It's an insidious and disruptive force... an assassin that kills the mood and decimates your organization. Join us to find out what it is and how you can overcome it to reduce turnover, retain skilled talent, improve recruiting efforts and improve company culture.
Being a small business owner, there is a lot to do and maybe you think you don’t have the resources or money to do it. Entrepreneurs often believe that marketing strategies are for companies with seven-figure budgets but that is not true. So when cash is tight, how do you grow your business with little or no money?
We, at Insightly CRM have partnered with Alignable, the social network for local business, to discuss how to leverage current customer information and your network to increase sales, gain more customers and increase your brand’s visibility without breaking the bank.
In this session you will learn how a customer relationship management (CRM) application paired with other tools can help know your customers better, innovate for new growth ideas, get your employees on the same page and take home advice you can implement today to grow your business without growing your budget.
What's the point of having a 1-to-1 meeting with every one of the salespeople on your team? How can you be sure this is time well spent? Join us to hear the "best practice" so these meetings will boost sales productivity and sales success.
If you've been appointed the Keeper of Culture or the Values Cops in your organization, this workshop is essential for you. And if the company culture is dependent on a larger-than-life CEO, look out! Let's talk about making culture a shared responsibility rather than something Human Resources employees are tasked with managing alone.
Moderated by: Amir Motameni, Community Marketing Manager at BrightTALK
Please join Matthew Ferriss, Account Executive, LinkedIn, Vivek Venugopal, Account Executive, LinkedIn, Brian Mullin, SDR Manager, LinkedIn, and Dan Clay, Account Executive, Gartner, as we discuss how to improve sales enablement strategies.
All those bells and whistles and dashboards and data points... All that stored information... All those reports.... Does your sales enablement help sales pros hit quota and make more money? Or are your sales enablement efforts cutting into your sales productivity by disabling your salespeople?
In recent years, spending on B2B marketing and sales technology has seen explosive growth. But sales closing rates and quota attainment have remained flat at best. What’s going on? Today’s companies are more data-driven than ever before, but in this new world of big data and increased business velocity something is clearly undermining the benefits that should come from sales and marketing investments in people, technology and process improvement.
Coaching isn't the same as managing, mentoring or teaching. Effective sales coaching requires specific skills and processes. Most Sales Managers have no idea what Sales Coaching really is. Join us to find out what it is and how it can impact your sales organization.
In this talk, Liz Cain, VP of Go-to-Market Strategy at OpenView Venture Partners, discusses the five key decisions that go into building a lead generation team, using case studies to discuss strategies and tactics for hiring, location, training, compensation, and structuring the division of labor.
With the increasing pressure on organizations to both reduce costs and improve service quality, organizations are re-inventing their service & support to automate tasks and understand customer intentions to provide a more personalized experience.
HR Pros: Your colleagues and business partners (especially the ones in sales) want to pay people more. But is that really necessary? Is it enough to motivate and engage employees? Probably not. Join us for a look at myths about compensation.
Moderated by: Amir Motameni, Community Manager at BrightTALK
Please join Ron Parshad, Director of Global Sales Development, Chris Schaefer, Sales Executive, Jordan Mifflin, SDR and David Lim, SDR as we discuss how to implement a stronger more effective outbound strategy for H2.
Get an overview of Robert C. Davis and Associates’ exclusive methodology called The Quality Conversation. RCDA founder and CEO Bob Davis will talk about this winning approach, his book The Quality Conversation, and practical examples of how the approach drives desired results in contact centers. The results have included higher close rates, exceptional sales and retention numbers, dramatically improved customer experiences, millions of dollars in added revenue, and more. Bob will tell the success stories of clients DIRECTV/AT&T and Police and Fire Federal Credit Union after RCDA implemented customized programs in their contact centers.
Let’s face it: Mobile game developers better have a solid acquisition and monetization plan in place before they know what the main character’s name is going to be. In fact, acquisition and monetization often drive game design and leveling – and most pre-launch testing is focused on justifying the acquisition budget for launch.
Join us for the first in a three-part series “Games Growth and Monetization” with leaders from the mobile games industry, Google and VentureBeat. In this first session, we dig deep into your plan of attack for a successful launch marketing strategy – from Ready Player One to Mission Accomplished.
In this VB Live event, you’ll:
* Understand which marketing tools will reward you the most from early play testing through successful app launch
* Hear case studies and success strategies for search and other behavior-targeted campaigns that deliver the highest value users
* Get tips to unlock the intense power of Google’s platform and hear about the latest tools and product updates.
* Erica May, Director, Global Mobile Engagement & Acquisition, EA
* Chris Luhur, Director of Marketing, Pocket Gems
* Alex Valle, Product Manager, Mobile Ads, Google
* Jason Wilson, Managing Editor, GamesBeat
* Wendy Schuchart, Moderator, VentureBeat
Join VentureBeat, Google and other games business experts in the first of a four-part series on "Games Growth and Monetization." Don’t miss out on this live and interactive learning session. Register today.
What does it mean to have a "people first" culture and approach to business? What would happen if you really did put people before profit and products? Join us to find out what kind of difference it makes in recruiting, turnover and talent management.
Contact centers are plagued with three customer experience issues and how to address them – CX differentiators, delighting customers, and the digital experience. Customer experience programs provide remarkable opportunities to improve customer satisfaction and reduce costs, but many companies fall short and struggle with ways to solve these issues.
E = O. That's the way to stay strategic and to drive more results in selling and small business. It's the formula for allocating your time so your work has the greatest impact possible. It's how to decide how much time to spend on prospects, on SalesForce, and in every part of your sales cycle. Join us if you'd like to get in on the secret.
Referral programs can be a consistent channel for high quality lead generation, but only if marketing does their part to promote it. Cable One Business and Mosquito Squad join Amplifinity to discuss how they promote their referral programs and drive success.
In his new book, The Curated Experience, Amas argues that customer experience efforts often fail because leaders do not start with the why. Many leaders do not clearly articulate the business case of delivering on the Customer experience in a language that even the CFO can get behind. Amas then goes on to lay out the how ... he talks about the three pillars – Liberating Structures, Empowered People and Data Driven Technology. You may learn more about Amas from his blog at amastenumah.com.
What if you and your salespeople could do more, do better, and do it all in less time? To make that happen, you just might have to focus instead of multi-tasking. Join us to test your multi-tasking abilities and determine if you're really effective when you try to do it all at once. This paradigm shift will impact your sales productivity, customer service and sales success.
Best Practices means many different things to many different people, but there are some common themes across all contact centers where best practices can be applied. In this webinar we will discuss the Top 10 industry-proven Best Practices for Workforce Optimization and techniques for applying them to your contact center.
People aren't trees. We don't attempt to grow wherever we are planted. Instead, we uproot ourselves and find places where we know we can grow. To retain skilled talent, you'll need to develop and challenge them. Join us to get some new talent management and recruiting ideas that will lead to deeper roots, reduced turnover and strong company culture.
What's holding your sellers back from asking for the sale and even asking again when they get a continuance? We've talked directly to prospects and sales pros to understand the difference between customer service and pushiness. It's a difference every sales organization ought to understand! Join us to hear the research and the tips for coaching your sellers when they're holding back instead of advancing the sale.