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Customer Success

  • Understanding Digital Transformation
    Understanding Digital Transformation Tim Gogal, Director US East Digital Engagement, Avaya Nov 29 2017 6:00 pm UTC 60 mins
    As customer service professionals, we sit in the midst of the most important paradigm shift within the industry today – the Digital Transformation. This shift has brought more focus on and relevance of the business potential of contact centers than ever before. In this session, we’ll take a look at why Digital Transformation matters, what it means, and how organizations are successfully redefining their contact centers for extended reach and impact. No longer can we hide behind old technological limitations that may have prevented responsive, personal interactions. Today customers are demanding great experiences and are driving change. Either we give them the TLC they are looking for…. or our competitors do it for us.
  • Implementing ASC 606- The Backlog Disclosure
    Implementing ASC 606- The Backlog Disclosure Tony Sondhi, David Williams Dec 5 2017 7:00 pm UTC 60 mins
    Please join CallidusCloud on Tuesday, December 5, 2017 at 2:00 PM (EST), for a 60-minute webinar co-hosted by EITF Member Tony Sondhi. Tony Sondhi is an author, instructor, and one of the preeminent experts in the fields of revenue recognition and financial reporting risks. He and David Williams, Sr. Revenue Manager for CallidusCloud, will discuss backlog disclosure requirements and critical issues you need to consider to successfully implement the new revenue standard ASC 606.

    ASC 606 requires substantive new disclosures about performance obligations. Companies must disclose qualitative and quantitative information about the amount of the transaction price allocated to the remaining performance obligations, including when those remaining amounts will be recognized as revenue.

    To help you understand these requirements this webinar will illustrate the requirements using public company disclosures and provide insights into data, documentation, and system needs including:

    * Backlog disclosure requirements – ASC 606
    * Implementation challenges, system needs and key implications of the issues raised in ASC 606.
    * What early adopters and other companies have told us through their SAB 74 disclosures 2016 10K, 1Q, 2Q and 3Q, 2017 SEC filings

    Attendees of this webinar will be eligible for 1 NASBA approved CPE credit at no cost. (Pending minimum requirements met by attendee.)
  • Driving Growth Through Supply Chain Strategy
    Driving Growth Through Supply Chain Strategy Dr. Stephen Timme President, FinListics Solutions & Gene Tyndall EVP, Tompkins International and Pres., MonarchFx Alliance Dec 6 2017 7:00 pm UTC 45 mins
    Traditional views of the role of the supply chain function include one that slashes logistics costs and relentlessly optimizes inventory – but how can supply chain management drive top line revenue growth? Join Dr. Stephen Timme and Gene Tyndall on December 6 to explore the business & financial benefits of transforming your supply chain into a profitable growth engine and to discover the potential paths to get there.
  • Driving Contact Center Change: Chatbots, OmniChannel, Cloud
    Driving Contact Center Change: Chatbots, OmniChannel, Cloud Frank Tersigni, Chief Customer Officer, Altivon Dec 12 2017 6:00 pm UTC 60 mins
    Join us for a deep dive into 3 top trends in the contact center. Each trend will be explored on its own and then brought together at the end in a picture of what is actually happening in contact centers today.

    Chatbots seem synonymous with artificial intelligence and are certainly sparking the imagination. We will explore the reach of AI in the contact center, both obvious and subtle.

    OmniChannel success is in the eye of the beholder. From a customer experience perspective, it requires more than channel choices. Learn about the implications for your center.

    Cloud is the favorite child today, but does it make sense for your organization? Learn some of the questions you need to ask to determine your best deployment strategy (cloud, premise, hybrid).