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Customer Success

  • What's Your Digital Game Plan? A Playbook For Success
    What's Your Digital Game Plan? A Playbook For Success
    Jesse DeMesa, Partner, Momenta Partners Advisory Recorded: Dec 12 2019 57 mins
    There is no one-size-fits-all-strategy for implementing digital innovation, but there are best practices and experiences you can leverage to enable your firm's road to change in the 21st century. Momenta Partners has created a playbook gleaned from practitioner's perspectives on how to best navigate digital transformation, and we'll share our insights with you in this webinar. This webinar is for CEOs and leadership teams seeking insights and actionable intelligence by example.

    We will take a look at:

    - The steps of a firm's digital transformation journey
    - The best approaches to beginning your transformation journey
    - Getting your team to embrace digital transformation
    - Building a playbook to help you achieve your transformation goals
    - Best practices for adoption
  • 2020 Outlook – Making AI Conversational Analytics Work for You
    2020 Outlook – Making AI Conversational Analytics Work for You
    Brett Paulson, Head of Sales & Marketing; and Roger Lee, Director Customer Success, Gridspace Recorded: Dec 5 2019 55 mins
    Digital transformation and all its glory – the continued quest to improve customer service, customer experience and employee experience remains a priority. Since AI/machine learning continues to be a strategic investment and remains a hot discussion topic, you will learn how specifically AI conversational analytics will impact your organization in the areas of people, process, and technology.

    Join Brett Paulson and Roger Lee, aka Professor CXi, for an engaging, informative, and action-oriented session.
  • Make Web Experiences Personal: Use AI to Inject Relevance into Every Interaction
    Make Web Experiences Personal: Use AI to Inject Relevance into Every Interaction
    Simon Langevin, Product Manager, Coveo Recorded: Dec 5 2019 35 mins
    Manually personalizing your digital experience for every website visitor is near impossible. Having your team track, update, and deliver the most relevant content, the moment it’s needed, is just not feasible. This approach can lead to inconsistent and unreliable experiences for customers, places unnecessary burdens on marketing and web teams, and significantly increases cost of operation. Smarter, automated, and more scalable technologies are necessary to both satisfy today’s relevance-seeking customers and stay ahead of competition.

    This webinar reveals best practices on how to inject relevance and personalization into your website experience. We’ll demonstrate how companies are using AI-powered search and recommendations to leverage the intent and information behind every touch point of the web journey to drive contextual and personalized experiences that:

    -Increase conversion rates by providing relevant search results
    -Increase website engagement through proactive recommendations
    -Drive higher customer lifetime value
    -Empower your marketing team with insights on your visitors’ content consumption and trends


    You’ll also get a peek at AI-powered strategies that pacesetter companies are using to deliver relevance at every touchpoint.
  • How to crush your sales quota
    How to crush your sales quota
    Keith Rosen: CEO of Profit Builders Recorded: Dec 5 2019 52 mins
    Reasons to Attend:

    Sales training doesn’t develop sales champions. Managers do. If you want to make your people more successful and have them live their fullest potential today, first make your managers and salespeople best in class coaches – the critical and missing skill of top sales leaders.

    Join Keith Rosen, global authority on sales and leadership and award-winning author of Coaching Salespeople into Sales Champions and Sales Leadership to discover how you can become a more effective leader by developing the habit of coaching to boost sales and productivity, develop sales champions, retain top talent and most important; builds trust.

    Key Takeaways

    During this interview, you will learn how to:

    • Ask more questions, give less advice, and build the trust and accountability to rely on people to do their job

    •Reduce your workload and save over 20 hours every week on unproductive, wasteful activities

    •Shatter the toxic myths around coaching to eliminate generational gaps and departmental silos

    •Improve forecast accuracy, achieve business objectives, boost sales faster, as well as a winning and retaining more customers

    •Create buy-in around strategic change and improve daily performance metrics

    •Assess company readiness and ensure implementation of a successful, sustainable coaching initiative to create a healthy, happy workplace and extraordinary sales leaders

    •Turnaround underperforms fast, and identify the critical conversations managers engage in. (Leveraging CRM, account, pipeline, performance, deal reviews, etc.)
  • Insight Engines: The Science Behind Magical Experiences
    Insight Engines: The Science Behind Magical Experiences
    Laurent Simoneau, Coveo President & CTO Recorded: Dec 3 2019 49 mins
    An inside look at the 2019 Gartner Magic Quadrant for Insight Engines

    AI can empower companies to tailor every experience to an audience of one. And an organization’s ability to harness that potential to reshape the digital experiences it creates will determine whether you succeed or merely wither away in an AI-take-all economy.

    Join the Co-Founder, President and CTO of Coveo, Laurent Simoneau, as he shares his observations and predictions on trends shaping the Insight Engines market. You’ll also learn why Coveo has been recognized as a leader, and furthest on the “completeness of vision” axis by Gartner in the newly released 2019 Magic Quadrant for the category.

    From how we buy to how we work, Laurent will dive deeper into trends shaping AI-powered experiences:

    - What's driving the need for an Insight Engine across industries
    - How to tailor your digital experiences for an audience of one
    - The trends guiding our investments in 2020 and beyond
  • Cognism: Motivating Millennials
    Cognism: Motivating Millennials
    Nazma Qurban, Chief Revenue Officer, Cognism Recorded: Nov 28 2019 39 mins
    In 2017, millennials comprised 35% of the UK workforce. By 2020, they are projected to represent an astounding 50% of the total global workforce.

    They bring wants and needs which differ greatly to previous generations, and hold more bargaining power than ever before in the labour marketplace.

    With that in mind, companies and business leaders need to be made aware of how to harness that power in their favour. Nazma Qurban, Chief Revenue Officer at Cognism, has built a high-performing sales team that is made up of 98% millennials.

    In this inspiring and insightful webinar, Nazma will demonstrate how to motivate millennials – by being a mentor, not a manager.

    Key Takeaways

    •Why understanding millennials is key to your business’s future success
    •Identifying misconceptions about this generation and demonstrating why they are incorrect
    •How millennials have been integral to Cognism’s growth and success
    •How to create an honest, transparent and inclusive working culture that millennials thrive in
  • Cognism: The Science of B2B Sales
    Cognism: The Science of B2B Sales
    James Isilay, CEO & Founder, Cognism Recorded: Nov 28 2019 44 mins
    Reasons to Attend:

    Imagine if you knew the formula for outbound success.

    Attend the Revenue AI: The Science of B2B Sales with James Isilay CEO of Cognism and you will! Learn how you can use a simple formula to improve your outbound B2B marketing and sale.

    Key Takeaways

    •Areas of AI in Sales & Marketing
    •Impact of AI in Sales & Marketing
    •Benchmark with conversion rates
  • Cognism: Graduate Case Study Lead Generation in the Recruitment Industry
    Cognism: Graduate Case Study Lead Generation in the Recruitment Industry
    Cognism Recorded: Nov 27 2019 4 mins
    Discover how Graduate Fasttrack, one of the growing recruitment companies in London, uses Cognism's Revenue AI technology to accelerate their B2B Lead generation processes and earn new clients.

    Find out how Cognism can help you grow your business:
    https://cognism.com

    About Cognism:

    Cognism is a sales acceleration platform, using patented AI technology, to provide B2B sales teams with a blend of real-time company, people and event data to streamline prospecting, find and deliver new revenue.
  • Cognism: Employee Spotlight: Sales Director - Jonathon Ilett
    Cognism: Employee Spotlight: Sales Director - Jonathon Ilett
    Cognism Recorded: Nov 27 2019 6 mins
    Cognism's Sales Director, Jonathon Ilett discusses all things about what it is like being a Sales Director!

    Questions Asked:

    1. Can you explain what a sales director does?
    2. What was your journey into this role?
    3. What are your biggest challenges?
    4. What are 3 main skills you have gained as a sales director?
    5. What advice would you give to someone who is looking to become a sales director?
    6. What is the best things about being a Sales Director?



    Follow us!
    Linkedin: https://www.linkedin.com/company/cogn...
    Instagram: https://www.instagram.com/cognism/
    Twitter: https://twitter.com/Cognism
    Facebook: https://www.facebook.com/cognism/
  • Cognism: Sales Development Representative (SDR) - Saif Khan
    Cognism: Sales Development Representative (SDR) - Saif Khan
    Cognism Recorded: Nov 27 2019 4 mins
    In this video, Saif Khan, Cognism's top SDR of Q3 discusses his thoughts on being an SDR.

    Questions asked:

    1. Can you describe your role in 3 words?

    2. What made you want to go into a career in sales?

    3. Where do you see your role progressing to?

    4. What is something that you struggled with as an SDR and how you solved it?

    5. What is one of the highlights of being an SDR?

    6. What are your top tips for a great cold call?

    7. What is the biggest objection you get and how do you overcome it?
  • Cognism: Sales Development Representative (SDR) - Ben Ward
    Cognism: Sales Development Representative (SDR) - Ben Ward
    Cognism Recorded: Nov 27 2019 3 mins
    Welcome to our first employee spotlight!

    Introducing, Ben Ward, one of our Sales Development Representatives!

    In this video we will be asking Ben these questions:
    What were your main challenges this week?

    - What has been your highlight of the week?
    - What is your favourite part about working with Cognism?
    - What is your favourite thing about being an SDR?
    - What is the hardest thing about being an SDR?
    - What would be your top tip for anyone looking to start a career in sales?
    - Did you have a great call this week? If so, what made it great?

    Follow us!
    Linkedin: https://www.linkedin.com/company/cogn...
    Instagram: https://www.instagram.com/cognism/
    Twitter: https://twitter.com/Cognism
    Facebook: https://www.facebook.com/cognism/
  • Cognism: How Graduate Fasttrack uses Revenue AI to drive B2B Lead Generation
    Cognism: How Graduate Fasttrack uses Revenue AI to drive B2B Lead Generation
    Cognism Recorded: Nov 27 2019 3 mins
    Discover how Graduate Fasttrack, one of the growing recruitment companies in London, uses Cognism's Revenue AI technology to accelerate their B2B Lead Generation processes and earn new clients.

    Find out how Cognism can help you grow your business:
    https://cognism.com

    About Cognism:

    Cognism is a sales acceleration platform, using patented AI technology, to provide B2B sales teams with a blend of real-time company, people and event data to streamline prospecting, find and deliver new revenue.
  • VanillaSoft: Improving Cold-Calling
    VanillaSoft: Improving Cold-Calling
    VanillaSoft Recorded: Nov 27 2019 27 mins
    In this episode of INSIDE Inside Sales, Darryl is joined by the incredibly insightful Richard Conde from InsideSalesGeek.com and The University of Houston - Downtown.

    Subscribe to INSIDE Inside Sales: http://bit.ly/subscribe-iis

    Darryl and Richard discuss the importance of knowing ways to adapt and connect to your prospects the way they want to be connected. Sales reps do drastically better when they communicate better! Learn how to fix your approach and communicate more effectively, only on this episode of INSIDE Inside Sales!

    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • VanillaSoft: The 4 Ways Buyers Are Evaluating You
    VanillaSoft: The 4 Ways Buyers Are Evaluating You
    VanillaSoft Recorded: Nov 27 2019 30 mins
    In this episode of INSIDE Inside Sales, Darryl speaks with Karen Dunne-Squire, the brilliant Creator and Managing Director of Elation Experts.

    Subscribe to INSIDE Inside Sales: https://bit.ly/subscribe-iis

    Darryl and Karen discuss the 4 ways that buyers evaluate you and provide terrific tools that will help ensure you make a positive impression. Learn how you’re going to be evaluated by your prospects, and make it easier for you to make that sale! It’s all right here on this important episode of INSIDE Inside Sales!
  • VanillaSoft: Steve Burton & Benjamin Dennehy on a Lack of Sales Training
    VanillaSoft: Steve Burton & Benjamin Dennehy on a Lack of Sales Training
    VanillaSoft Recorded: Nov 27 2019 6 mins
    Darryl talks with Steve Burton of The Point Company and the UK's Most Hated Sales Trainer, Benjamin Dennehy, about their thoughts on the lack of sales training given to reps sent to trade shows. Benjamin also shares his findings from a recent experiment which points to a lack of initiative by reps on the trade show floor.

    Follow Steve: https://www.linkedin.com/in/ukstopsal...
    Follow Benjamin: https://www.linkedin.com/in/benjamind...

    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • VanillaSoft: Practical Strategies to Increase Outbound Sales Opps
    VanillaSoft: Practical Strategies to Increase Outbound Sales Opps
    VanillaSoft Recorded: Nov 27 2019 76 mins
    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • VanillaSoft: Reimagining Video
    VanillaSoft: Reimagining Video
    VanillaSoft Recorded: Nov 27 2019 29 mins
    Striving to take your video content to the next level? Darryl Praill talks the gear, the mindset, the quality, and the consistency that allowed him and his marketing team to take their video productions to the next level.

    Recorded at Ottawa Product Camp 2019

    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • VanillaSoft: The Day Marketing Held Sales Accountable
    VanillaSoft: The Day Marketing Held Sales Accountable
    VanillaSoft Recorded: Nov 27 2019 40 mins
    What if every Marketer could hold Sales responsible for following up on every lead they give them? No more ignoring leads. No more disparaging lead quality. No more excuses. Learn how one company managed to hold Sales accountable, and what happened as a result.

    Recorded at the 2019 B2B Marketing Exchange.

    Follow Darryl: https://www.linkedin.com/in/darrylpra...

    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • VanillaSoft: Social Selling on LinkedIn What Every Sales Rep Needs to Know
    VanillaSoft: Social Selling on LinkedIn What Every Sales Rep Needs to Know
    VanillaSoft Recorded: Nov 27 2019 58 mins
    A lot of people are making a lot of mistakes on LinkedIn and it is impacting their success. We've got the one and only Mario Martinez Jr. of Vengreso joining us to help push the power of social selling.

    Subscribe to INSIDE Inside Sales: https://bit.ly/subscribe-iis

    Darryl and Julia talk about ways to connect to your prospects on a more human level. They also share effective tips such as researching to find a common bond, simply staying in touch, and recognizing events your prospects experience. It’s all right here on this episode of INSIDE Inside Sales!

    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • Zoho Video: Motivate your Sales Team
    Zoho Video: Motivate your Sales Team
    Zoho Recorded: Nov 27 2019 21 mins
    Behaviors can’t be imposed and expected of your team without providing the proper motivation. In this session, we’ll see how Zoho Motivator can help you manage your sales activities in a way that rewards your team.
  • Zoho: CRM Basics: Understanding Your Sales Process
    Zoho: CRM Basics: Understanding Your Sales Process
    Zoho Recorded: Nov 27 2019 22 mins
    Sales management is the process of developing a sales force, coordinating sales operations, and implementing sales techniques that allow a business to consistently hit, and even surpass, its sales targets. If your business brings in any revenue at all, a sales management strategy is an absolute must.
  • Zoho: Blueprint: Sales Process Automation in Zoho CRM
    Zoho: Blueprint: Sales Process Automation in Zoho CRM
    Zoho Recorded: Nov 27 2019 24 mins
    A Blueprint in Zoho CRM allows you to build a business process, define its stages, specify details of who handles each stage and what has to be done to complete it, and automate routine actions that are part of the process.
  • Zoho: Automation to Improve Sales Productivity
    Zoho: Automation to Improve Sales Productivity
    Zoho Recorded: Nov 27 2019 39 mins
    In this session, we'll look at how to manage your sales process using Zoho CRM. You'll learn how to automatically add leads to your CRM from your website; manage your leads, contacts, and accounts; and create sales territories and setup forecasts for your team.
  • Zoho: AI-Powered Sales Assistant - Zia
    Zoho: AI-Powered Sales Assistant - Zia
    Zoho Recorded: Nov 27 2019 23 mins
    Zoho CRM is now even smarter, with the addition of Zia to your sales team. See how machine learning will improve your day-to-day sales flow within Zoho CRM and learn what AI-enhanced features you can take advantage of to become more productive.
  • Zoho Video: CRM Basics & Defining Your Sales Process
    Zoho Video: CRM Basics & Defining Your Sales Process
    Zoho Recorded: Nov 27 2019 25 mins
    In this session we'll discuss the essential concepts behind customer relationship management.
  • How to Handle Sales Objections
    How to Handle Sales Objections
    ISM Fellow: Paul Blair Dec 17 2019 11:00 am UTC 60 mins
    Reasons to Attend:

    Some sales philosophies will tell you that - if you follow a simple formula – customers will never interrupt your presentation with an objection.

    But that’s just nonsense.

    And - contrary to popular belief - prospects aren’t sitting in darkened rooms trying to invent new fiendish ways to stop you from selling your stuff.
    If people regularly tell you;

    • that you’re too expensive - or
    • that they’re already happy with their current supplier – or
    • they’ve had problems with your company in the past - or
    • your lead time is too long

    Then you need to jump on to this webinar so that I can share with you how to overcome every single objection that you’ll ever hear.

    Key Takeaways

    Everyone who attends will walk away with this tool box of sales gold;

    • How to overcome every genuine sales objection – including those based on price
    • The names of the four headline objection types and the silver bullet that takes each one of them down
    • The three reasons that salespeople fail to overcome the most difficult customer objections – and what to do about them
  • Lack of Pipeline: The Number 1 Reason You Are Not Hitting Quota
    Lack of Pipeline: The Number 1 Reason You Are Not Hitting Quota
    ISM Fellow, Steve Burton Dec 19 2019 11:00 am UTC 30 mins
    Let’s face it… selling isn't easy. Sometimes it seems easier to lure a ravenous lion with a lettuce leaf than hit your monthly sales target. Even the best, most seasoned salespeople will feel pressurized from time to time and result in them not hitting the target. It’s this pressure that spawns excuses – excuses that detract attention away from a salesperson’s performance (or lack of it).

    I hate hearing excuses; it feels like people are trying to blame others rather than accepting their own failings. But what are the top excuses you’ll hear from a salesperson?
  • How To Help Employees Find Meaning In Work
    How To Help Employees Find Meaning In Work
    Andre Andersen, Motivational Guide and Trainer Dec 19 2019 2:00 pm UTC 60 mins
    Reasons to Attend:

    Leading yourself or others, it doesn’t matter. At the end of each day, we are all looking for meaning and purpose for what and why we get out of bed every morning.

    It's an important aspect that impacts our daily lives.

    As a business and leader, you play an instrumental role in helping your employees finding purpose, and it should start with your business being 'purpose-driven' instead on 'product/solution' driven.

    Many employees feel that they are just working for a paycheck and aren’t contributing to the greater good of society.

    Without a sense of purpose, it’s difficult for employees to connect with their work and their company. Working with a sense of purpose boosts employee motivation, productivity, morale, and overall job satisfaction.

    Key Takeaways

    - What is purpose or meaning?
    - How do I find it?
    - How can I help others to find it?
    - Why should I care?
  • The Best Assessment Tools for Boosting Team Effectiveness
    The Best Assessment Tools for Boosting Team Effectiveness
    Deb Calvert Jan 7 2020 4:00 pm UTC 45 mins
    So many to choose from! But which one is best? Which assessment tool will meet the needs of YOUR team?

    In this webinar, you'll learn about:
    - the various types of assessments most often used for building team effectiveness and strengthening collaboration.
    -- How do identify the type of assessment your team needs
    -- Best practices for using a team assessment instrument
    -- What to do after the assessment for maximum impact

    I'll also share my favorites and explain why I like them and what I've seen them do. After all, you want results (not just a fun workshop), right?

    Bonus giveaways will include discounts on an assessment you may not have heard about yet. It's a powerful one that everyone who's part of a team should consider!
  • Getting Started with Conversational Artificial Intelligence
    Getting Started with Conversational Artificial Intelligence
    Mobinology: Kenneth Chung, Co-Founder - Artificial Solutions: Chris Tew, VP APAC & Alexander Hoffmann, Presales Engineer Jan 14 2020 8:30 am UTC 45 mins
    What's Conversational AI and how can it transform my business? How do I get started?

    Conversational AI is changing the way people interact with technology. From speech enabled interfaces, through to intelligent virtual assistants and chatbots, it’s becoming increasingly apparent that customers are looking for a more humanlike, natural experience. But creating this type of experience requires more than just simple slot-filling chatbot technology, where users are expected to speak or text in formulaic, rigidly structured commands. Customers want to converse using their own words, phrases and terminology, and expect an intelligent response.

    From answering a simple billing query or booking a reservation, to delivering advice on complex topics, an intelligent conversational interface lets your customer ask for exactly what they want to know.

    Join Kenneth Chung, Head of Sales & Co-Founder of Mobinology and Chris Tew, VP Sales Asia Pacific at Artificial Solutions as they discuss how companies can get started on their digital transformation and conversational AI journey today. Then, Alexander Hoffmann, Presales Engineer at Artificial Solutions will live demo a Teneo built solution. With an established presence in delivering chatbot applications to enterprises, Mobinology brings a high level of expertise in building and deploying conversational applications. Together, with Artificial Solutions’ advanced conversational AI development platform, Teneo, the two companies are ideally positioned to take advantage of the growing demand for natural language interfaces. Both companies have recently signed a partnership to tackle the growing demand for natural language interfaces in Asia.
  • A Masterclass in AI-Enabled Support Transformation
    A Masterclass in AI-Enabled Support Transformation
    Jessica Ruvalcaba, Relativity, and Judith Platz, TSIA Jan 16 2020 6:00 pm UTC 44 mins
    Customers expect effortless, individualized interactions—on websites, in apps, and on the phone—and the companies who manage to leverage AI to meet these expectations are reaping business benefits and gaining competitive ground.

    In this 45-minute masterclass on support transformation, learn the steps that Relativity, a leading e-discovery software provider, took to create a more effortless service experience that has increased customer self-service success, reduced case resolution time by 33%, and empowered agents to do more meaningful work.

    Join Relativity senior manager of operations Jessica Ruvalcaba and TSIA vice president of Support Services Research, Judith Platz, to learn how you can:

    - Use AI to harvest data and customer intent, and stitch together experiences that are effortless and relevant for customers.
    - Create a culture and practice of knowledge sharing that will improve the customer and employee experience.
    - Get meaningful analytics to measure and continuously improve the customer experience.
  • How to boost buyer engagement and retention
    How to boost buyer engagement and retention
    Lawrence Keltie, Sales Enablement Specialist, Showpad Jan 21 2020 11:00 am UTC 90 mins
    Many sales leaders are challenged by faltering sales often caused by the growing gap between buyers and sellers.

    So, how are B2B companies going to boost buyer engagement and retention to meet the tough sales targets? Join our webinar on 17 September to gain insights into the results of our recent salesforce survey, including:

    •Sales Enablement - how companies are planning to embrace it
    •Sales Training - what are the pitfalls and the plans for change
    •Digital transformation - what are the plans now and in the future

    You will also learn why companies like Rockfon, Fujifilm and Cox Automotive have invested in Showpad sales enablement technology to boost buyer engagement, retention and growth.

    Don't miss the must-attend webinar for sales and marketing professionals!
  • Why membership is the new revenue generating community
    Why membership is the new revenue generating community
    Gordon Glenister, FISM Jan 21 2020 2:00 pm UTC 60 mins
    Reasons to Attend:
    If you want to find a way to create a great sales funnel and community to develop long-lasting relationships, provide a regular revenue stream and opportunities to up and cross-sell then this is the webinar for you. Many of the major brands like Netflix, Amazon Prime, and Linkedin all have very successful membership models, find out how it can work for your business


    Key Takeaways

    •Are you membership ready – the different types to consider
    •How to create a membership programme
    •Understanding the importance of member engagement
    •Why they join, why they leave
  • CX Transformation Approach for Telcos Using Design Thinking and Machine First™
    CX Transformation Approach for Telcos Using Design Thinking and Machine First™
    Dhananjay Hegde, Industry Transformation Group Lead, Cognitive Business, Communications, Media and Information, TCS Jan 29 2020 12:30 pm UTC 29 mins
    Digital orchestration is helping telcos reimagine customer journeys. Discover how leading telcos are setting the benchmark on reimagining customer experiences to retain market leadership, improve CX and reduce cost-to-serve by leveraging an automated, analytics-driven, on the cloud, non-intrusive intelligent customer experience center.
  • The ROI of Delivering Amazing Experiences
    The ROI of Delivering Amazing Experiences
    Ted Schadler, VP, Principal Analyst, Forrester Research | Sunil Karkera, Global Head, TCS Interactive Jan 29 2020 1:00 pm UTC 59 mins
    In this age of digital disruption, it’s time to redefine customer experience by leveraging technology, behavioral economics, and innovative ideas. Firms that move beyond the front end to enterprise transformation will realize the benefits.
    Join Forrester Research and TCS to discover how to deliver the digital experience your customers demand.
  • Embracing Predictive Banking: Loan Growth with Next Best Action
    Embracing Predictive Banking: Loan Growth with Next Best Action
    Dibyendu Mukherjee Jan 29 2020 3:00 pm UTC 29 mins
    Traditional banks have access to rich customer data. But unless banks proactively leverage digital technologies and advanced analytics, the data fails to deliver ROI. Gain insights into how one bank is harnessing data with a Next Best Action approach to predict customer needs for personal loans and create a wealth of cross-selling opportunities.
  • Leveraging Contextual Security Intelligence to Remediate Vulnerabilities
    Leveraging Contextual Security Intelligence to Remediate Vulnerabilities
    Srimant Acharya, Head - Enterprise Vulnerability Management, Cyber Security, TCS Jan 29 2020 3:30 pm UTC 29 mins
    In today's digital economy, hear how a global manufacturer uncovers blind spots and reduces security risk with a vulnerability management program through "risk-based prioritization.” With better prioritization and program governance, the remediation rate has grown to 290 vulnerabilities/month, fueling business growth with advanced risk management.
  • Enhancing Quality of Customer Experience (CX) to Scale Digital Presence
    Enhancing Quality of Customer Experience (CX) to Scale Digital Presence
    Prabhakar Karamsetty, Global Head, Quality Engineering and Vimal Anand,CX Assurance – Product Partner,Quality Engineering TCS Jan 29 2020 4:30 pm UTC 29 mins
    In their journey to simplify a complex web landscape, a Canadian multinational media conglomerate leveraged TCS’ industry leading platform services to reimagine CX. Discover how the company is able to roll out their ‘first time right’ release with 65% automation and 95% compliance to regulatory needs, improving business outcomes.
  • Not just an App: Data Integration for Higher Connectivity, Loyalty & Engagement
    Not just an App: Data Integration for Higher Connectivity, Loyalty & Engagement
    TCS Jan 29 2020 5:00 pm UTC 29 mins
    A life sciences leader arrested end user attrition by leveraging TCS' API-based mobile app for patients and professionals. Learn how data integration across digital channels and CRM systems is helping drive more personalized, engaged customer experiences, fostering greater connectivity and loyalty.
  • Introduction to Customer Experience for Every Organization
    Introduction to Customer Experience for Every Organization
    Deb Calvert Sep 1 2020 3:00 pm UTC 45 mins
    Customer Experience (CX) is not a passing fad. It's THE business differentiator that will draw customers to you like moths to a flame. Or, if you ignore it, it's what will have your competitors eating your lunch everyday.

    This presentation is for small business owners, salespeople, and others who are seeking ways to become memorable and indispensable to buyers. We'll cover:

    -- The basics of CX: what it is any why it matters
    -- Research with buyers that explains why you want to get in on this!
    -- How to provide a relevant, meaningful, personalized experience
    -- Why superior customer service and low prices aren't enough anymore

    CX really does give you a competitive advantage. Don't get left behind!