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Customer Success

  • Is there a Corona bump when it comes to digital payments?
    Is there a Corona bump when it comes to digital payments?
    Jukka Yliuntinen, Giesecke+Devrient | Gabrielle Inzirillo, Plug And Play Ventures Recorded: Aug 12 2020 25 mins
    In this deep dive expert interview with Gabrielle Inzirillo, Director, Fintech, Plug And Play Ventures and Jukka Yliuntinen, Head of Digital Solutions at Giesecke+Devrient, they will give you all the insights you need to know about digital payments, including:

    - How to secure Digital Payments
    - Challenges for banks, OEMs and e-commerce
    - Customer expectations and customer benefits
  • VCC [Ep.4] - Building a Successful Video Streaming Strategy
    VCC [Ep.4] - Building a Successful Video Streaming Strategy
    Irwin Lazar, Vice President and Service Director, Nemertes Research Recorded: Aug 11 2020 48 mins
    Visual Communications and Collaboration Series [Ep.4]

    In this age of YouTube, Instagram, and TikTok, business and their employees are embracing video for more than just conferencing. Video streaming use cases are growing beyond executive town halls and meeting recording/playback to explore ways to enable workers to easily create and share video, from any device. However, video assets require management to ensure security, governance, and compliance, as well as high quality delivery without adverse network impact. In this webinar we'll explore the state of enterprise video streaming and share approaches that correlate with success.
  • ISM Spotlight: Richard Higham, Managing Director SalesLevers
    ISM Spotlight: Richard Higham, Managing Director SalesLevers
    ISM: Adam Benjamin Brook FCIM ǀ LISM Recorded: Aug 11 2020 40 mins
    Join us for a frank, open, honest, fun and hopefully, lively conversation for an hour (maybe more) Q&A to discuss all things, Richard.

    In summary, we will cover:

    - Who he is
    - What he does – sales/marketing/product/service – what problem does he solve
    - Why he does it
    - What makes him tick
    - His failures & successes
    - Childhood
    - Future aspirations
    - Where he sees himself in 3,5,10 years time
    - What success means to him
    - His worst day
    - His proudest moment
    - His greatest fears

    …and anything else
  • Search Term Families: Creating, Searching, Browsing, and Driving Analytics
    Search Term Families: Creating, Searching, Browsing, and Driving Analytics
    Neal Carter Recorded: Aug 6 2020 60 mins
    Come join us for a session on all about search term families! We’ll set up a search term family together, see how it speeds up our review in conjunction with list, browse, and map, and use Nuix Discover’s analytics tool for data analysis with search terms.
  • Digital Industry M&A - Bringing Clarity to Chaos
    Digital Industry M&A - Bringing Clarity to Chaos
    Doug Harp, Bill O'Such & Ben Tao, Momenta Partners, Stefan Hofmeyer, Global PMI Partners Recorded: Aug 6 2020 58 mins
    M&A is increasingly critical in the Internet of Things (IoT), Industrial Internet of Things (IIoT) and Digital Industry market (i.e. the digitization and associated integration of digital technologies in the industrial sector) and is the primary way fast-followers who face disruption can react before they lose market share and profitability.

    However, identifying the right acquisition strategy in a rapidly changing market requires much more than choosing a company from a landscape diagram of logos. How does a company in energy, manufacturing, industrial, transportation or logistics find the right targets that leverages their “crown jewels” and their “opportunity to win”. Even with a crisp strategy, how do you identify value drivers and create a clear integration plan for success?

    This webinar will be moderated by Doug Harp, Managing Partner of Momenta Advisory in association with a panel of thought leaders and experts in Digital Industry M&A. This includes Stefan Hofmeyer, Partner, Global PMI Partners and from Momenta Partners, Bill O’Such, Principal Partner and Ben Tao, Partner.

    In this webinar we’ll explore:

    · M&A trends in IoT, IIoT and Digital Industry
    · How can M&A ensure you aren’t left behind in a growing market and can leap-frog the competition?
    · How do you tell the difference between a good and a bad M&A Strategy?
    · Why conventional M&A via Investment Bankers won’t work at this stage of the market
    · How to identify the right targets in a dynamic and immature market
    · How to ensure success in an M&A transaction from discovery to Post-Deal optimization
  • ISM Spotlight: Richard Few,  Founder and Chief Geek Sales Geek
    ISM Spotlight: Richard Few, Founder and Chief Geek Sales Geek
    ISM: Adam Benjamin Brook FCIM ǀ LISM Recorded: Aug 6 2020 52 mins
    Join us for a frank, open, honest, fun and hopefully, lively conversation for an hour (maybe more) Q&A to discuss all things, Richard.

    In summary, we will cover:

    - Who he is
    - What he does – sales/marketing/product/service – what problem does he solve
    - Why he does it
    - What makes him tick
    - His failures & successes
    - Childhood
    - Future aspirations
    - Where he sees himself in 3,5,10 years time
    - What success means to him
    - His worst day
    - His proudest moment
    - His greatest fears

    …and anything else
  • Smarketing - Sell smarter, not harder
    Smarketing - Sell smarter, not harder
    Peter Strohkorb, Sales Acceleration Specialist Advisor, Founder and Principal at Peter Strohkorb Advisory Recorded: Aug 4 2020 47 mins
    Sales and Marketing alignment is nothing new. We know WHY it is a good idea. What has been missing from the conversation is HOW to go about it to make it successful, and WHO needs to be involved to make it sustainable.

    In this talk, international Sales Acceleration Specialist Peter Strohkorb will outline a series practical steps you can take now to make your Smarketing initiative a success.
  • How to Manage Customer Support in an Era of Self-Help
    How to Manage Customer Support in an Era of Self-Help
    Kristina Evey Recorded: Jul 30 2020 50 mins
    CCNG partner Aggregage talks with Kristina Evey, Customer Experience Strategy Lead at Spectrum Health, about how the preference for self-service as a customer continues to grow. It's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?
  • When to use conditional coding
    When to use conditional coding
    Emily Tice Recorded: Jul 30 2020 46 mins
    Nuix Discover Power User Webinar Series

    Nuix Discover’s Conditional Coding streamlines the coding process to reduce reviewer fatigue, improve consistency, and increase scalability. It also produces a much richer set of coding decisions, which can help legal teams develop more nuanced case strategies. During this webinar we will show you when and how to use this important addition to Nuix Discover’s review experience.
  • How to Automate Access and Retrieval of Information for Your Agents
    How to Automate Access and Retrieval of Information for Your Agents
    Roger Lee, VP Customer Success, Gridspace Recorded: Jul 29 2020 6 mins
    Watch this 5 minute video to see an example of how to automate access and retrieval of information for an agent during a customer call.
  • Delegated authentication: simplifying the e-commerce checkout process
    Delegated authentication: simplifying the e-commerce checkout process
    Andy Ramsden, Head of Global Solution Sales, Giesecke+Devrient Recorded: Jul 29 2020 20 mins
    When it comes to e-commerce and payment, the biggest concern is cart abandonment at the checkout. In this talk you will learn how to easily tackle the challenges when it comes to authenticating customers at the checkout and become a conversion winner, leveraging on Tokenization and Strong Customer Authentication.
  • Forget Lead Gen! How to do Sophisticated Prospect Engagement Instead
    Forget Lead Gen! How to do Sophisticated Prospect Engagement Instead
    International Sales Acceleration Specialist Peter Strohkorb Recorded: Jul 28 2020 34 mins
    Old-fashioned lead generation was unproductive even before COVID-19.
    Now it is dead in the water.
    Your prospects don't want to be pummeled by mass emails and cold calls. They don't want to be treated like a sales opportunity and scored as a number.
    Join international Sales Acceleration Specialist Peter Strohkorb to discover how, leveraging the power of LinkedIn, you can engage your ideal prospects in a meaningful and authentic way that draws them into genuine sales conversations.
    If you are selling to senior executives and decision makers or are involved in more complex sales, this is the webinar for you.
    Book now!
  • The Future of Conversational AI Empowered Insurance
    The Future of Conversational AI Empowered Insurance
    Peter Seltenright, Peter Joles and Joaquim Bargallo Recorded: Jul 28 2020 51 mins
    AI is transforming every industry in multiple ways. The insurance industry is no different. Current world events have accelerated the need to provide innovation that is quick, scalable, and delivers results.

    Whether it’s for life, home, or any other type of insurance, Conversational AI optimizes experiences for both customers and employees.

    We invite you to join Peter Seltenright, Peter Joles and Joaquim Bargallo from Artificial Solutions as they demonstrate current case studies from the insurance industry and reveal innovative ways to apply Intelligent Virtual Assistants and Digital Employees beyond quotes and claims.

    This webinar will arm you with all the information you need to comprehensively understand why and how to successfully implement Conversational AI in your organization.
  • Best Practices for Keeping Remote Employees Engaged
    Best Practices for Keeping Remote Employees Engaged
    Dave Hoekstra-WFM Evangelist, Calabrio; Doug Zimmerman-QM & Analytics Consultant; and Robin Butterfield-Analytics Consultant Recorded: Jul 23 2020 61 mins
    The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged.

    As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care.

    The topics discussed during this webinar replay include:

    *Do I need to score more calls when my agents are working from home? *How can I make conversations personal over video?
    *How can I make coaching as effective when not in person?
    *Are there tools that can help me keep track of things more efficiently?
  • VCC [Ep.3] Video Conferencing and the Future of Work-From-Home
    VCC [Ep.3] Video Conferencing and the Future of Work-From-Home
    Irwin Lazar, VP and Service Director, Nemertes Research Recorded: Jul 23 2020 60 mins
    Visual Communications and Collaboration Series [ Ep.3]

    As the world has rapidly shifted to work-from-home, video conferencing has become an integral component of employee engagement. But what happens next? How will video conferencing evolve over the next six months to a year? In this webinar we'll share groundbreaking research from our 2020-21 Visual Communications and Collaboration to share how video conferencing will evolve in both the meeting room and the home.
  • The 5 Steps To Reviving Your Sales Growth Right Now
    The 5 Steps To Reviving Your Sales Growth Right Now
    USA-based Business Strategy Consultant Christine Crandell and international Sales Acceleration Specialist Peter Strohkorb Recorded: Jul 22 2020 42 mins
    The pandemic has created a global business downturn. Revenues have suffered. The economy has tanked. How can you restore your sales revenue and set yourself up for growth again?

    Join two acclaimed experts to discover the exact steps you can take right now to revive your sales revenue in 2020, and beyond.
    In the free talk, we will:
    * Reveal the Top 5 tips on how to grow your sales revenue right now
    * Warn you of the pitfalls to avoid
    * Make services available to help you get there easily

    If you are a business leader, sales executive or marketing manager, register for this webcast now.
    It will be the best 30 minutes you can spend.
  • ISM LIVE: Opportunity from Adversity
    ISM LIVE: Opportunity from Adversity
    ISM: Adam Benjamin Brook FCIM ǀ LISM Recorded: Jul 22 2020 54 mins
    Join us for an unscripted chat on sales.

    We will be joined by:

    Darren Joseph Bayley: ISM Fellow, Sales Director at Straumann Group and former BESMA Judge
    Ben Hiscott: ISM Leader, National Key Account Manager at ALC Ltd
    Sean Herbert: ISM Leader, Country Manager - UK at Baramundi
  • Is there a Corona bump when it comes to digital payments?
    Is there a Corona bump when it comes to digital payments?
    Jukka Yliuntinen, Giesecke+Devrient | Gabrielle Inzirillo, Plug And Play Ventures Recorded: Jul 22 2020 25 mins
    In this deep dive expert interview with Gabrielle Inzirillo, Director, Fintech, Plug And Play Ventures and Jukka Yliuntinen, Head of Digital Solutions at Giesecke+Devrient, they will give you all the insights you need to know about digital payments, including:

    - How to secure Digital Payments
    - Challenges for banks, OEMs and e-commerce
    - Customer expectations and customer benefits
  • Investigations Using Nuix Analytics & Artificial Intelligence
    Investigations Using Nuix Analytics & Artificial Intelligence
    Enzo Lisciotto & Josh Mehlman Recorded: Jul 22 2020 43 mins
    In a story plucked from the headlines, a financial institution needed to investigate claims that its employees had made illegal insider trades - with 2.7 million documents of potential evidence and just ten weeks to find an answer. Join Nuix APAC eDiscovery lead Enzo Lisciotto to learn how the investigative team:
    • Applied analytics and artificial intelligence to reduce millions of items to just a few thousand that needed human review
    • Used linguistic clues to find evidence that keyword searches would never have identified
    • Caught the bad guys within the deadline.

    Enzo will demonstrate Nuix Discover® analytics techniques used in this investigation including Mines, Document Maps, Communication Networks and Continuous Active Learning.
  • ISM Spotlight: Brett Goodyear, Market Director – EMEA Challenger
    ISM Spotlight: Brett Goodyear, Market Director – EMEA Challenger
    ISM Adam Brook Recorded: Jul 17 2020 58 mins
    Join the ISM as we interview Brett Goodyear, Market Director – EMEA Challenger

    Join us for a frank, open, honest, fun and hopefully, lively conversation for an hour (maybe more) Q&A to discuss all things, Brett.

    In summary, we will cover:

    - Who he is
    - What he does – sales/marketing/product/service – what problem does he solve
    - Why he does it
    - What makes him tick
    - His failures & successes
    - Childhood
    - Future aspirations
    - Where he sees himself in 3,5,10 years time
    - What success means to him
    - His worst day
    - His proudest moment
    - His greatest fears

    ... and anything else

    Register to this webinar to find out more
  • Microsoft Teams & the Contact Center: Collaborate to Innovate
    Microsoft Teams & the Contact Center: Collaborate to Innovate
    Robin Gareiss, President and Founder, Nemertes Research and Jacki Tessmer, VP, Product Marketing, Enghouse Interactive Recorded: Jul 15 2020 61 mins
    As IT and business leaders increase their focus on improving the customer experience (CX), they’re exploring productivity-enhancing applications and integrations that provide competitive advantage. One area garnering much attention is integration of unified communications and contact center platforms.

    The trouble is, most unified communications and collaboration platforms do not have contact centers, and not all contact center providers offer team collaboration.

    Case in point: Microsoft. More than half of companies use Microsoft Teams already—the most widely used of all competing tools. However, Teams is not a contact center solution, so even though it excels at enterprise employee collaboration, it doesn’t foster collaboration with customers. By integrating Teams with existing contact center platforms, companies can improve employee and customer engagement—and ultimately, your business metrics.

    In this webinar, Nemertes president Robin Gareiss and Jacki Tessmer, VP, Product Marketing, Enghouse will discuss the benefits and challenges of integrating Microsoft Teams with contact center solutions. You’ll learn:

    *The value companies find when they integrate unified communications, team collaboration, and contact center
    *The deployment trends for team collaboration, and why organizations prefer to integrate with Teams vs. adding new applications
    *The type of business improvements you can expect, in terms of revenue increases and customer rating improvements
    *Key considerations when selecting a contact center and CX application partner
  • CBA [Ep.5] Optimizing UC Management
    CBA [Ep.5] Optimizing UC Management
    Irwin Lazar, VP and Service Director, Nemertes Research Recorded: Jul 14 2020 52 mins
    Cost-Benefit Analysis Series [Ep.5]

    IT leaders have a variety of approaches when it comes to managing and administering UC applications including voice and video. They can leverage vendor-provided tools, or they can invest in third-party specialty tools designed specifically for UC management.

    In this webinar we'll share our latest research on how best to manage UC performance, utilization, and provisioning and show how the use of specialty tools can deliver quantifiable return on investment
  • Nuix and MSAB Integration: Transferring Mobile Data Has Never Been Easier
    Nuix and MSAB Integration: Transferring Mobile Data Has Never Been Easier
    Kai Jessen, Andreas Kleinert (Nuix), Bayram Iriz, Niels Renken (MSAB) Recorded: Jul 14 2020 55 mins
    Nuix and MSAB, experts in mobile device forensic examination, are more closely integrated than ever, making it faster and easier for digital investigators to transfer mobile data from MSAB's XAMN product to Nuix for analysis.

    The session will be hosted by experts from both companies and will include a demonstration of the integration and show how using Nuix Workstation, investigators can search, filter, and analyze mobile data in conjunction with data from many other sources.

    The webinar will end with a Q & A session where you'll have the chance to speak directly to our expert panel and ask any questions you might have about the integration.

    NOTE: This session will be delivered in German.
  • Tips for Managing a Remote Team
    Tips for Managing a Remote Team
    Gary Magenta and Rashel Rogers Recorded: Jul 9 2020 25 mins
    Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect. You hit “send” on your company wide email outlining new restrictions and protocols, but a question remains ... Who will bring this new reality to life? Your managers.
  • How Do You Create Digital Industry Impact?
    How Do You Create Digital Industry Impact?
    Momenta Partners, Sight Machine, RevTwo & SmartEx Recorded: Jul 9 2020 62 mins
    Are you ready to move beyond the hype of IoT and explore how to create lasting business value with digital industry solutions? Are you ready to trade in talking sales-heads for real-world practitioners discussing actual results and best practices?

    Then, our new Digital Industry Impact webinar series is for you. In it, we explore the frontlines of digital value-creation in Energy, Manufacturing, Smart Spaces, and Supply Chain.

    Join the leaders of Sight Machine, RevTwo, and SmartEx sharing how they've helped their clients achieve bottom-line value and create top-line business opportunities and results with their solutions.

    During this webinar we will be discussing:

    - Key trends in digital industry asset management
    - Real-world examples of impactful innovation
    - Best practices in developing and delivering value for their clients

    This webinar is for industrial OEMs, asset managers, and executives as well as entrepreneurs and investors.
  • Work from Home Case Study - Amplity Health Contact Center Operations
    Work from Home Case Study - Amplity Health Contact Center Operations
    Rob Selvaggi, Sr Director Contact Center, Amplity Health; Mark Miller, JD Power Aug 13 2020 6:00 pm UTC 19 mins
    Listen as the J.D. Power CX team talks with Rob Selvaggi, Sr. Director Contact Center at Amplity Health, to discuss the success from Amplity Health's work-from-home program.
  • Recording and Reviewing Online Meetings for eDiscovery Professionals
    Recording and Reviewing Online Meetings for eDiscovery Professionals
    Martin Bonney (Panoram), Neil Thomas (Nuix), & Vince Neicho (Integreon) Aug 18 2020 1:00 pm UTC 60 mins
    COVID-19 has led to a huge increase in online meetings around the world, as companies large and small have been forced to adapt to remote working setups. During this webinar, we’ll look at the stats, intersections between online meetings and other data sources—notably chat and email—and some of the challenges facing legal, technical, and review teams. We’ll also talk about the parallels between audio and video along with a sample workflow for dealing with chat, audio, and video.

    If you’ve asked yourself any of the following questions recently, this webinar is for you:
    • What meetings should your organization record? Are there data privacy, HR, or other issues?
    • Where is meeting recording data stored and how is it collected or retrieved?
    • How can we optimize and standardize recordings for review?
    • How much time will it take to review recordings?
  • Securing the onboarding for an optimized digital customer experience!
    Securing the onboarding for an optimized digital customer experience!
    Andy Ramsden, Head of Global Solution Sales, Giesecke+Devrient Aug 19 2020 10:00 am UTC 1 min
    In a regulated environment, customer identification not only require internal structures for compliance checks and account monitoring, but also needs to be competitive in order to attract new customers. To stand out, offering an interface that surprises and delights your customers already from the beginning on in the customer relationship, is a game-changer. In this talk between Andy Ramsden, Head of Global Solution Sales, and Klaus Sparrer, Identity Management Expert, you will get insights in how you can offer easy and compliant digitalized onboarding to new services.
  • Business Leaders: How To Make Good Decisions, Even In Times Of Uncertainty
    Business Leaders: How To Make Good Decisions, Even In Times Of Uncertainty
    Peter Strohkorb, Sales Acceleration Specialist Advisor, Founder and Principal at Peter Strohkorb Advisory Aug 19 2020 10:00 pm UTC 45 mins
    This is highly recommended for Sales and Business Leaders.
    Even in difficult circumstances leaders still need to make business decisions, and good ones at that.
    But how can you be sure what is the right thing to do when it at times seems safer not to make a decision at all?

    International Sales Acceleration Specialist Peter Strohkorb will outline your choices and show you HOW you can make good business decisions even in the current challenging economy.
    Bring your questions!
  • Navigator360 Series Ep1 The Future of Enterprise Technology + The Future of Work
    Navigator360 Series Ep1 The Future of Enterprise Technology + The Future of Work
    Johna Till Johnson, CEO and Founder, Nemertes Research; Gary Sorrentino, Deputy CIO, Zoom Aug 20 2020 4:00 pm UTC 75 mins
    What will life really be like in 2025 and beyond? How will enterprises function? What will employees, customers, and consumers be doing, thinking, worrying about? And most importantly, what should enterprise technologists be doing today to prepare themselves and their organizations for this brave new world? - Johna Till Johnson, CEO and Founder of Nemertes Research

    Joining her will be Gary Sorrentino, Deputy CIO of Zoom who will be discussing "The Future of Work"
  • Stop Your IP From Walking out the Door: Insider Threat Prevention with Nuix
    Stop Your IP From Walking out the Door: Insider Threat Prevention with Nuix
    Alex Chatzistamatis and Hoke Smith Aug 20 2020 5:00 pm UTC 60 mins
    Many enterprises struggle with identifying, planning, and implementing the core capabilities needed to prevent insider threats within the organization. Executive-level questions and concerns about whether the investments required for enterprise-scale tools are justified by insider threat risk alone make it a strategically tricky initiative to sufficiently fund and fully execute.
    Join this webinar with Nuix solution experts to learn:
    • Why your insider threat tools and software need to address three core insider threat capabilities: threat detection, triage, and investigation
    • How these capabilities work together to prevent insider theft of intellectual property
    • The additional areas of risk these core capabilities support.
  • ISM Spotlight: Darryl Praill, Chief Marketing Officer, VanillaSoft
    ISM Spotlight: Darryl Praill, Chief Marketing Officer, VanillaSoft
    ISM: Adam Benjamin Brook FCIM ǀ LISM Aug 25 2020 6:00 pm UTC 45 mins
    Join us for a frank, open, honest, fun and hopefully, lively conversation for an hour (maybe more) Q&A to discuss all things, Darryl.

    In summary, we will cover:

    - Who he is
    - What he does – sales/marketing/product/service – what problem does he solve
    - Why he does it
    - What makes him tick
    - His failures & successes
    - Childhood
    - Future aspirations
    - Where he sees himself in 3,5,10 years time
    - What success means to him
    - His worst day
    - His proudest moment
    - His greatest fears

    …and anything else
  • Using dashboards for greater efficiency
    Using dashboards for greater efficiency
    Emily Tice Aug 27 2020 1:00 am UTC 60 mins
    Nuix Discover power user webinar series

    Nuix Discover employs cutting edge user experience design to help users easily understand complex data sets immediately. Whether viewing reviewer progress, case metrics, or portal metrics, Nuix Discover has a dashboard to help you better understand and share the critical eDiscovery metrics that legal teams need to succeed. In this session we focus on several key dashboards and how you can use them drive review efficiency with Nuix Discover.
  • Nav360 [Ep.2] Step-By-Step Roadmap To Stellar Employee and Customer Engagement
    Nav360 [Ep.2] Step-By-Step Roadmap To Stellar Employee and Customer Engagement
    Robin Gareiss, President; Irwin Lazar, VP & Service Director, Nemertes; John Finch, AVP Product Marketing, RingCentral Aug 27 2020 4:00 pm UTC 60 mins
    IT and business leaders are focusing heavily on improving the overall experience for both employees and customers. Imperative to success are changes to culture, technology, organizational structure, and more. In this session, Nemertes draws upon its extensive research of 1,200+ companies to provide detailed guidance on how to develop a strategy and roadmap that improves customer and employee ratings, increases revenue, and decreases operational costs. Employee and customer experience has become particularly relevant following the Covid-19 pandemic. Nemertes will share recent research on how companies plan to change as a result of their experiences during the pandemic.

    Co-presenting is John Finch, AVP of Contact Center Product Marketing, RingCentral
  • Introduction to Customer Experience for Every Organization
    Introduction to Customer Experience for Every Organization
    Deb Calvert Sep 1 2020 3:00 pm UTC 45 mins
    Customer Experience (CX) is not a passing fad. It's THE business differentiator that will draw customers to you like moths to a flame. Or, if you ignore it, it's what will have your competitors eating your lunch everyday.

    This presentation is for small business owners, salespeople, and others who are seeking ways to become memorable and indispensable to buyers. We'll cover:

    -- The basics of CX: what it is any why it matters
    -- Research with buyers that explains why you want to get in on this!
    -- How to provide a relevant, meaningful, personalized experience
    -- Why superior customer service and low prices aren't enough anymore

    CX really does give you a competitive advantage. Don't get left behind!
  • Ensuring Continuity With Customers
    Ensuring Continuity With Customers
    Vijay Raghavanv, Forrester Research - Senior Analysts, Neal Siganporia, Moxtra - Solution Evangelist Sep 1 2020 3:00 pm UTC 52 mins
    In today's world, it is critical for financial institutions to ensure continuity in client relationships through proactive engagement and responsiveness. To provide high-touch service, organizations must enable continuous connections with customers through secure digital channels. Join panelists from Forrester Research and Moxtra to learn more about how you can deliver a OneStop client experience under your brand
  • How to win the race: Creating customer satisfaction for the future!
    How to win the race: Creating customer satisfaction for the future!
    Rüdiger Vogt, Head of Payment 4.0 at Giesecke+Devrient Sep 2 2020 10:00 am UTC 22 mins
    Customer centrism isn’t a buzzword anymore: It is the silver bullet in order to win the race when developing innovative financial services. In this talk between Rüdiger Vogt, Head of Payment 4.0, and Alastair Thompson, Head of Business Development, you will get the latest and the greatest news on what products, solutions and services G+D have in hand for FinTechs, neo-banks and challengers who puts the customer experience first!
  • ISM Spotlight: Simon Scott-Nelson, Sales Director, Air Marketing Group
    ISM Spotlight: Simon Scott-Nelson, Sales Director, Air Marketing Group
    ISM: Adam Benjamin Brook FCIM ǀ LISM Sep 3 2020 10:00 am UTC 45 mins
    Join us for a frank, open, honest, fun and hopefully, lively conversation for an hour (maybe more) Q&A to discuss all things, Simon.

    In summary, we will cover:

    - Who he is
    - What he does – sales/marketing/product/service – what problem does he solve
    - Why he does it
    - What makes him tick
    - His failures & successes
    - Childhood
    - Future aspirations
    - Where he sees himself in 3,5,10 years time
    - What success means to him
    - His worst day
    - His proudest moment
    - His greatest fears

    …and anything else
  • Achieving Process Automation with Conversational AI
    Achieving Process Automation with Conversational AI
    Mark Jones Sep 8 2020 9:00 am UTC 45 mins
    Speaker:
    · Mark Jones, Global Head of Presales at Artificial Solutions

    The Covid-19 pandemic has been the catalyst for enterprises to accelerate their digital transformation programs by leveraging the power of Conversational AI-based chatbots. However, few technologies are able to deliver truly personalized customer experiences that seamlessly integrate with back-end systems, execute complex transactions and deflect calls from contact centers.

    With Teneo, enterprises can easily integrate a wide variety of back-end systems and processes into their conversational AI interface using a pre-built library of intelligent connectors that span a range of business and AI assets, such as RPA (robotic process automation) and CPaaS (Communications Platform as a Service). This expands the chatbot’s capabilities and enables it to deliver more intelligent responses based on the back-end actions, requests and processes it has executed.

    In this webinar, Mark will explore the challenges enterprises face when integrating process automation with conversational AI. He’ll detail how to quickly integrate a wide variety of back-end systems and processes into Conversational AI interface and share examples of exactly how RPA and Conversational AI integration provides rapid ROI.

    Do not miss this opportunity to understand how to achieve effective process automation through conversational AI.
  • Navigator360 Series [Ep.3]: The Technologies That Deliver Success
    Navigator360 Series [Ep.3]: The Technologies That Deliver Success
    John Burke, CIO and Principal Research Analyst; Irwin Lazar, Vice President and Service Director, Nemertes Research Sep 8 2020 4:00 pm UTC 60 mins
    In this new work-from-home world, IT leaders must move quickly to deploy and manage technologies that support remote work. This means providing sufficient performance, reliability, and security, as well collaborative tools to enable employee and customer engagement regardless of location. It also means enabling management and analytics that provide insight into performance and utilization. In this episode, we’ll share the technologies and deployment approaches that successful organizations are using, and the results that they are seeing from their investments.
  • The Business Case for Leadership Development
    The Business Case for Leadership Development
    Deb Calvert Sep 8 2020 6:00 pm UTC 47 mins
    Leadership gaps consistently appear as a top human capital concern for CEOs and HR executives everywhere. Why, then, is it so challenging to get ongoing support for leadership development programming and tools that you know would strengthen your organization now and in the future?

    What will it take to convince the C-suite that leadership development is a smart investment for your organization? That leadership development is absolutely critical to long-term, sustainable success? That there would be tangible benefits and real impact?

    Join this presentation to learn an easy 5-step process for mapping out the return on investment in a way that will get the C-suite's attention every time! This goes way beyond talent management, succession planning, and the typical reasons cited by HR folks. It's what you need to truly pique executive interest and get the sponsorship your leadership development plans deserve.
  • The Exact 10 Steps To Accelerating Your Sales Revenue Growth Right Now
    The Exact 10 Steps To Accelerating Your Sales Revenue Growth Right Now
    Peter Strohkorb, Sales Acceleration Specialist Adviser and Founder and Principal at Peter Strohkorb Advisory Sep 10 2020 11:00 pm UTC 60 mins
    The global pandemic has negatively impacted your sales revenue as many of your customers and prospects have retreated and stopped making buying decisions.
    Whatever lead generation and business development methods you used in 2019 are no longer working now.
    It is clear that B2B businesses in 2020 need to adapt and adjust to the new selling environment, lest they be left behind.
    But the big question is this:
    How do B2B business owners and sales leaders go about this transformation?
    In this online session, international Sales Acceleration Specialist Advisor Peter Strohkorb will not only outline the exact ten steps to accelerate your sales funnel, he will also make his specialist expertise available to answer your specific questions.

    If you are a B2B business owner or a sales leader and would like to accelerate your sales revenue quickly, then register right now.
  • ISM Spotlight: Stewart Moss, Sales Director, Cedar Court Hotels Yorkshire
    ISM Spotlight: Stewart Moss, Sales Director, Cedar Court Hotels Yorkshire
    ISM: Adam Benjamin Brook FCIM ǀ LISM Sep 15 2020 10:00 am UTC 45 mins
    Join us for a frank, open, honest, fun and hopefully, lively conversation for an hour (maybe more) Q&A to discuss all things, Stewart.

    In summary, we will cover:

    - Who he is
    - What he does – sales/marketing/product/service – what problem does he solve
    - Why he does it
    - What makes him tick
    - His failures & successes
    - Childhood
    - Future aspirations
    - Where he sees himself in 3,5,10 years time
    - What success means to him
    - His worst day
    - His proudest moment
    - His greatest fears

    …and anything else
  • Old Dogs, Same Tricks - Nuix Veterans Share Their Favorites
    Old Dogs, Same Tricks - Nuix Veterans Share Their Favorites
    Andy Ward, Matthew Geaghan, Alex Chatzistamatis, & John Bargiel Sep 15 2020 2:30 pm UTC 60 mins
    Our software has evolved over the years, but many of its core features and functions remain largely unchanged. Because of that, there are some long-standing tips and tricks that Nuix veterans use that have stood the test of time and make every use case in Nuix easier to complete.

    If you’re new to Nuix or a long-time user, you can benefit from these pro tips, many of which aren’t as widely known as they should be. This will be a must-watch as Nuix veterans Matthew Geaghan, Andy Ward, Alex Chatzistamatis, and John Bargiel challenge each other with their knowledge of the software and welcome questions from the audience.
  • The HR Function in Small Businesses: What Do You Really Need?
    The HR Function in Small Businesses: What Do You Really Need?
    Deb Calvert with special guest Lori Kleiman Sep 15 2020 3:00 pm UTC 45 mins
    As small businesses and startups grow, the HR function becomes increasingly important. Employment laws, people practices, and employee experiences can have a BIG impact, even on a small business.

    But if you've never established the HR function and don't have team members with that kind of experience, where do you start? How do you build this function strategically? What do you really need from someone who will oversee this function and, equally important, what do they need as they grow in this new role?

    In this presentation, I'll be joined by a very special guest: Lori Kleiman, founder of HR Topics and renowned author and speaker. Lori specializes in supporting small and mid-size HR teams. Our live video conversation will cover a lot of ground, and we'll be taking your live questions, too.

    Viewers will learn:

    - What's essential, what's nice to have, and what's not really important as you scale up your HR function.
    - Where to turn when someone without an HR education is transitioning into an HR role.
    - How to support your new or growing HR function so it becomes a strategic asset in your business.
  • Navigator360 Series [Ep.4] Future-Proofing Your Infrastructure: A Blueprint
    Navigator360 Series [Ep.4] Future-Proofing Your Infrastructure: A Blueprint
    John Burke, CIO and Principal Research Analyst; Johna Till Johnson, CEO and Founder, Nemertes Research Sep 17 2020 4:00 pm UTC 60 mins
    62% of all traffic initiates or terminates (or both!) outside the corporate network, changing forever the definition of an "enterprise WAN". And 60% of all workloads now execute outside the data center, either on the cloud, in branch offices, or (increasingly) in edge-computing platforms. Enterprise environments are on track to support more IoT devices than humans or traditional IT devices. And new technologies (5G, WiFi6, AI, hyperledgers, and the like) are adding momentum to this already massive paradigm shift.
    This workshop provides a blueprint for building out a future-proof, secure, adaptive technology infrastructure that:
    • supports next-generation applications and systems
    • flexes effectively to deal with sudden change (such as the recent shift to working from home.)

    It combines high-level principles and goals with detailed, data-driven touch-points to give you the ability to generate your own architectures and roadmaps for customized, next-generation infrastructures.
  • ISM Spotlight: Louis Jonckheere, Co-founder & President at Showpad
    ISM Spotlight: Louis Jonckheere, Co-founder & President at Showpad
    ISM: Adam Benjamin Brook FCIM ǀ LISM Sep 22 2020 10:00 am UTC 45 mins
    Join us for a frank, open, honest, fun and hopefully, lively conversation for an hour (maybe more) Q&A to discuss all things, Louis.

    In summary, we will cover:

    - Who he is
    - What he does – sales/marketing/product/service – what problem does he solve
    - Why he does it
    - What makes him tick
    - His failures & successes
    - Childhood
    - Future aspirations
    - Where he sees himself in 3,5,10 years time
    - What success means to him
    - His worst day
    - His proudest moment
    - His greatest fears

    …and anything else
  • ISM Spotlight: Roger Bradburn, Chief Operating Officer, ISM
    ISM Spotlight: Roger Bradburn, Chief Operating Officer, ISM
    ISM Adam Brook Sep 24 2020 10:00 am UTC 45 mins
    Join us for a frank, open, honest, fun, and hopefully, lively conversation for an hour (maybe more) Q&A to discuss all things, Roger.

    In summary, we will cover:

    - Who he is
    - What he does – sales/marketing/product/service – what problem does he solve
    - Why he does it
    - What makes him tick
    - His failures & successes
    - Childhood
    - Future aspirations
    - Where he sees himself in 3,5,10 years time
    - What success means to him
    - His worst day
    - His proudest moment
    - His greatest fears

    …and anything else
  • Navigator360 [Ep.5] IT Leaders Roundtable - Transformers in Action
    Navigator360 [Ep.5] IT Leaders Roundtable - Transformers in Action
    Moderator: Robin Gareiss, President and Founder, Nemertes Research Sep 24 2020 4:00 pm UTC 47 mins
    Join three successful IT leaders (Dennis Becton, Head of Client Experience and Digital Technologies, The Vanguard Group; Michele Krom, Director for Enterprise Architecture, SAP; Wayne Sadin, CIO/CTO/CDO and Independent Director) who will discuss how their organizations have transformed through the use of technology.

    *What business goals were they trying to achieve with their transformation?
    *What challenges did they face--ranging from executive buy-in to securing budget to selecting technologies--and how did they address them?
    *What worked and what didn't?
    *What were their key lessons learned that will help your own technology transformation?

    Moderator: Robin Gareiss, President and Founder, Nemertes Research
    Panelists: Dennis Becton, Head of Client Experience and Digital Technologies, The Vanguard Group
    Michele Krom, Director for Enterprise Architecture, SAP
    Wayne Sadin, CIO/CTO/CDO and Independent Director
  • Using Nuix Workstation for eDiscovery
    Using Nuix Workstation for eDiscovery
    Jessica Solano Oct 1 2020 3:00 pm UTC 60 mins
    Using Nuix Workstation for eDiscovery

    In this short overview, we will take a quick look at a few of the concepts and analytics that will be discussed in Nuix Training to mimic a Nuix eDiscovery workflow from beginning to end. In training, we will explore what happens when you receive data, how to get it into Nuix, and how we can use techniques in Nuix to analyze, search, and cull data all the way to a production and legal export.