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CxO Strategy

  • How the Top E-Commerce Stores are Handling Support
    How the Top E-Commerce Stores are Handling Support
    Julia Luce (Marketing at Simplr) and Andrea Paul (Content Marketing at Kustomer) Recorded: Jan 28 2020 26 mins
    The good, bad, and ugly of online support. Kustomer's partner, Simplr, hired a 3rd party research firm to dig into how the top e-commerce stores are handling support. Tune in to hear who takes the cake and what consumers are expecting from the top retail brands.
  • Expert Analysis on ServiceNow New York: Mobile, DevOps & Predictive Intelligence
    Expert Analysis on ServiceNow New York: Mobile, DevOps & Predictive Intelligence
    Sreeni Yallasir, Sr. ServiceNow Architect; Raghav Udupi, Sr. ServiceNow Architect; Stephen Makowski, ServiceNow Consultant Recorded: Jan 28 2020 60 mins
    Although ServiceNow has already established itself as an industry leader leveraging its powerful modules and applications, they constantly expand their existing capabilities through new releases. ServiceNow’s latest release “New York” has been launched recently with multiple new features and products. In this webinar, we will conduct an expert analysis on new features and products from the New York release.

    Key takeaways from this session include:

    - Now Mobile App, Agent Mobile App, and Mobile Onboarding App
    - Transform the IT experience with ServiceNow DevOps
    - Guided App Creator
    - Integration Hub: Powerful Integrations & Workflow Automation
    - Predictive Intelligence
    - ITOM : Operational Intelligence
    - Scaled Agile Framework (SAFe)
    - Other new features on, SAM, PA, Service Portal and more
  • Scale Digital - Slot 2: 10 Trends Reshaping Banking in 2020
    Scale Digital - Slot 2: 10 Trends Reshaping Banking in 2020
    Puneet Chhahira | Rajamaiya | James Buckley Recorded: Jan 28 2020 60 mins
    What does it take for a bank to #ScaleDigital across all the five critical areas: business model, organization, automation, technology, and culture? What will be the key shifts in 2020? What are transformation leaders doing right and what will they change in 2020?

    Join us for a webinar next week to learn the key trends banks like yours will need to scale transformation journeys in 2020.


    Date: 28th January 2020, Tuesday
    Slot 1: 08:00 AM GMT / 04:00 PM SGT / 01:30 PM IST
    Slot 2: 10:30 AM EST / 03:30 PM GMT / 09:00 PM IST
  • データ仮想化によるマルチクラウド統合
    データ仮想化によるマルチクラウド統合
    平井 孝典 / 貞森 雄介 (セールスエンジニアリング プリセールスエンジニア) Recorded: Jan 28 2020 49 mins
    2020年には、企業の90%以上が複数のクラウドサービスとプラットフォームを利用するーとの予測があります。
    柔軟性、コスト削減、パフォーマンスの最適化、これらを実現するために多くの企業がマルチクラウド戦略を採用しています。その結果、高度な分散インフラストラクチャとなり、レポートと分析に必要なデータの検索とアクセスが困難にもなりつつあります。
    データ仮想化は、データがオンプレミスにあるかクラウドにあるかに関係なく、必要なデータにアクセスできるようにするデータ検出およびアクセスレイヤを提供します。
    Denodo Platformのマルチロケーションアーキテクチャは、データへの迅速かつ容易なアクセスを提供すると同時に「データ所有者」にローカル制御を提供し、ローカルプライバシーおよびデータ保護規制に準拠します。

    本ウェビナーでは、以下についてご理解いただけます。

    ・組織がマルチクラウド戦略を採用する際に直面する課題

    ・Denodo Platformが組織全体に管理されたアクセスレイヤを提供する方法

    ・データを利用可能な状態にしつつ、データをローカルで最大限に制御するマルチローケーションアーキテクチャについて

    ・Denodo Platformをマルチクラウドデータアクセスレイヤとして使用するメリット
  • A Practical Data Privacy and Security Approach to FFIEC, GDPR and CCPA
    A Practical Data Privacy and Security Approach to FFIEC, GDPR and CCPA
    Ulf Mattsson, Head of Innovation, TokenEx Recorded: Jan 24 2020 61 mins
    With sensitive data residing everywhere, organizations becoming more mobile, and the breach epidemic growing, the need for advanced data privacy and security solutions has become even more critical. French regulators cited GDPR in fining Google $57 million and the U.K.'s Information Commissioner's Office is seeking a $230 million fine against British Airways and seeking $124 million from Marriott. Facebook is setting aside $3 billion to cover the costs of a privacy investigation launched by US regulators.

    This session will take a practical approach to address guidance and standards from the Federal Financial Institutions Examination Council (FFIEC), EU GDPR, California CCPA, NIST Risk Management Framework, COBIT and the ISO 31000 Risk management Principles and Guidelines.

    Learn how new data privacy and security techniques can help with compliance and data breaches, on-premises, and in public and private clouds.
  • SkyStem: From Caterpillar to Butterfly
    SkyStem: From Caterpillar to Butterfly
    Nancy Wu, Sales and Customer Support, SkyStem Recorded: Jan 23 2020 58 mins
    [Live Recording] Metamorphosis describes the process of transformation from a child form to a mature form in two or more distinct stages. Within your organization, some of the key finance processes have worked the same way for decades, and could probably benefit from a transformation of sorts. Join us in this webinar where we explore common technologies that can be easy incorporated into your current processes to modernize the traditional workplace. We'll cover everything from time and expense reporting, to accounts payable, to budgeting as well as financial close automation.

    Please note: CPE credit not available for this playback
  • Combat Phishing in 2020: How to Turn Links Into Read Only
    Combat Phishing in 2020: How to Turn Links Into Read Only
    Jonathan Lee, Sr. Product Manager - Menlo Security Recorded: Jan 23 2020 53 mins
    99% of security breaches are initiated through email and webmail attacks. Thus, proving prevention obviously fails, and detection and response are far from guaranteed. So why try the same old failed security approaches?

    It’s time to try something that’s transforming email security—isolation. Isolation doesn’t block threats—it eliminates.

    In this webcast, attendees will learn:
    -How to combat users who are re-offenders when it comes to clicking unsafe email links and attachments
    -Need an additional layer other than a sandbox waiting for patient zero
    -The ease of deploying isolation without interfering with user experience in 10 minutes

    Save your seat to see how Isolation can help you eliminate malware and improve productivity of your employees.
  • [Earn CPE] Cornerstones to Fortify Your Enterprise Cybersecurity Defense
    [Earn CPE] Cornerstones to Fortify Your Enterprise Cybersecurity Defense
    Panelists: Dr. Anton Chuvakin, Google Cloud; with Sumedh Thakar, Qualys; Roger Grimes, KnowBe4; and Vivian Tero, Illumio. Recorded: Jan 23 2020 77 mins
    The enterprise cybersecurity landscape is dramatically expanding in scale and complexity, and cyberattacks are growing in magnitude and impact as digital transformation increases on a global scale. From phishing scams, to ransomware attacks, to malicious breaches from state actors, the potential threat to your business is huge. According to the Ponemon Institute, the average per breach cost to a company in 2018 was estimated at $3.86 million, an increase of 6.4 percent over the previous year.

    Even though cybersecurity presents a challenge to the enterprise, you are not helpless against the bad actors who seek to cause real and costly damage to your business. A proactive, company-wide, integrated digital security strategy that addresses cybersecurity threats at all levels of your business will provide you with both the offensive and defensive capabilities you need to handle whatever comes your way. Earn 1 CPE credit by attending this educational and interactive panel webinar. Our experts will discuss why fortifying your cybersecurity strategy should be a critical priority and highlight some best practices that you can employ to stay ahead of evolving threats, including how to;

    - Understand the changing cyberattack landscape,
    - Create a company-wide cybersecurity task force,
    - Evaluate your security budget against your threat level,
    - Fortify your cybersecurity defense with systems hardening, adaptive authentication, and endpoint protection.
  • The Customer Service Retail Report: What Consumers Expect from Retailers
    The Customer Service Retail Report: What Consumers Expect from Retailers
    Andrea Paul (Content Marketing Manager at Kustomer) Recorded: Jan 23 2020 27 mins
    Seventy eight percent of consumers would be less likely to shop with a retailer again if they experienced bad customer service. This means that the way retailers interact with consumers in their greatest times of need could be the difference between a lifelong customer and one lost to the competition.

    Kustomer’s newly released Customer Service Retail Report dives into survey data to expose what consumers expect when it comes to retail customer service, and how customer service impacts business success. Interested in learning what retail customers want from your brand? Join Kustomer Content Marketing Manager, Andrea Paul, to discuss highlights from the report. In this webinar you will learn:

    - Why retailers can’t afford to skimp on service
    - The importance of providing real-time support
    - Why personalization is imperative
    - How omnichannel support can be a competitive advantage
    - The business impact of customer service
  • The Four 'P's of the Future of Retail
    The Four 'P's of the Future of Retail
    Frost & Sullivan Visionary Innovation Experts and Heidi Dethloff, VP, Marketing, Digimarc Corporation Recorded: Jan 23 2020 57 mins
    The retail industry will undergo massive changes as the age of disruption continues to impact consumer behaviors and buying trends. In this constant flux, retailers should understand and prepare strategies to retain customers and gain an edge over the competition. In this webinar session, Frost & Sullivan experts and Heidi Dethloff, VP, Marketing, Digimarc Corporation, will discuss The Future of Retail across four distinct segments:

    • Future retail “Person” - Gen Alpha as the new wave of “digital native” influencers and future customers
    • Future retail “Place” - Reinvention of physical retail as a point of engagement from a small box to a “novel” box
    • Future retail “Points” – Advent of new points of commerce such as in-vehicle commerce
    • Future retail “Process” – Advances in technology such as AI, automation, and AR/VR disrupting the prevailing retail process

    Join Frost & Sullivan for a complimentary webinar on January 23 as we take a deep dive and answer:

    • How can you keep up with the rapidly evolving physical retail environment?
    • What retail technologies will drive growth opportunities over the next decade?
    • How can your company build a strategy to stay relevant to this new target customer?
  • Enhancing QA Strategy to Achieve Agile Quality Engineering
    Enhancing QA Strategy to Achieve Agile Quality Engineering
    Katie Kavanaugh, QA Director - Mansfield , Vasanth Manickam, Technical Test Manager- Aspire Systems Recorded: Jan 23 2020 46 mins
    The purpose of this webinar is to discuss how choosing the right Agile Program Framework influences Quality Engineering and Testing. It also briefs how it plays a pivotal role in adding value to the IT landscape of Mansfield.

    Key Takeaways

    •Approach to handling quality through the right combination of Strategical and Tactical Testing
    •How to leverage test automation to help the entire agile process
    •Continuous learning and proactive planning to minimize defects
    •Aligning QA vision abreast the futuristic needs of the business
    •Implementing continuous improvement and assurance that the Agile Program Framework remains relevant
  • Data Virtualization: An Introduction (APAC)
    Data Virtualization: An Introduction (APAC)
    Sushant Kumar, Product Marketing Manager, Denodo and Chris Day, Director, APAC Sales Engineering, Denodo Recorded: Jan 23 2020 63 mins
    At the rate which enterprise data volume is increasing, replicating data to a central repository for analysis purposes is slow and expensive which might not even be a necessary part of the data integration process in many situations. With technologies such as data virtualization, companies can now place a single secure virtual layer between all disparate data sources (including both on-premise and in the cloud) on one side and various consuming applications on the other. Data replication for data integration is now an option and not a necessity.

    In this session you will learn:
    - What data virtualization really is
    - How it differs from other enterprise data integration technologies
    - Why data virtualization is finding enterprise-wide deployment inside some of the largest organizations
  • AI + Environment Automation = the PB + J of Observability
    AI + Environment Automation = the PB + J of Observability
    Maya Ber Lerner, CTO, Quali and Dror Mann, VP Product, Loom Systems Recorded: Jan 22 2020 28 mins
    Monitoring is a core Ops/SRE responsibility. If you operate an environment, you need to monitor it—this is Ops 101. But when releasing faster, monitoring the continuous output of code and infrastructure changes grows more challenging.

    Emerging technologies in AIOps and environment automation make it possible for Ops Engineers/SREs to take the practice to the next level; when paired together, they efficiently connect observability with DevOps—increasing speed without losing control.

    Join Maya Ber Lerner, CTO at Quali, and Dror Mann, VP Product at Loom Systems, in this fireside chat and demo as they reveal strategies for:

    -Connecting monitoring data to continuous delivery through Environment as a Service
    -Using AI to intelligently interpret data
    -Achieving stronger product reliability and accountability without slowing down innovation
  • Top 5 Data Predictions
    Top 5 Data Predictions
    Jason Nadeau Recorded: Jan 22 2020 35 mins
    As we concluded 2019, what can you expect in 2020 in terms of key data trends, particularly when it comes to cloud data lakes? Who will emerge as the winner in the cloud data game?

    Data usage is growing exponentially, and with this growth comes a variety of new use cases, challenges, and opportunities. Join this live webinar on January 21 at 11 am PT with Jason Nadeau, Dremio VP of Strategy, who looks to next year to predict the data technology trends that will impact businesses in 2020.

    Watch the webinar to learn:

    - What are the key data industry predictions for 2020?
    - What’s the future of cloud data lakes?
    - How can you take advantage of these data trends?

    Wherever you’re at on your data lake journey, don’t miss this chance to hear about the top data industry predictions for 2020. Can’t make it? Register anyway, and we’ll send you the recording.
  • Beyond DAUs and MAUs: 3 Key Levers to Understanding User Engagement
    Beyond DAUs and MAUs: 3 Key Levers to Understanding User Engagement
    Andy Carvell, Ketan Pandit Recorded: Jan 22 2020 35 mins
    This is where the Acknowledgment – Interest – Conversion (AIC) Customer Engagement and Retention framework comes into play and helps marketers.
  • [Earn CPE] Critical Steps to Manage CCPA Compliance and Risk in 2020
    [Earn CPE] Critical Steps to Manage CCPA Compliance and Risk in 2020
    Panelists: K Royal, TrustArc; Ilia Sotnikov, Netwrix, Dr. Else van der Berg, Datawallet; and Harold Byun, Baffle. Recorded: Jan 22 2020 77 mins
    The California Consumer Privacy Act of 2018 (CCPA) is arguably the most expansive privacy law in U.S. history and will become enforceable in just a matter of months. The CCPA introduces new privacy rights for consumers and will force companies that conduct business in the State of California to implement structural changes to their privacy programs.

    The new rights given to California consumers are similar to the rights provided in the European Union’s General Data Protection Regulation (GDPR). The CCPA also subjects non-compliant businesses to expensive fines, class-action lawsuits, and injunctions.

    On this webinar, we will examine the impact of the CCPA, answer your burning questions, uncover the CCPA’s nuances, and address its ambiguities and challenges. We will also include strategies for creating compliance programs in the midst of the unknowns, and a strategic action plan for businesses to become compliant.

    Learning objectives are to gain insights on:

    - Understanding the nuances, ambiguities and challenges of the CCPA;
    - Creating compliance programs in the midst of the unknowns;
    - Developing a strategic action plan to become CCPA compliant;
    - How to avoid expensive fines, class-action lawsuits, and injunctions;
    - Getting ahead of the curve and enabling your business with alternate data sharing and privacy preserving techniques.
  • SkyStem: Seducing the Auditors with Internal Controls
    SkyStem: Seducing the Auditors with Internal Controls
    Nancy Wu, Sales and Customer Support, SkyStem Recorded: Jan 21 2020 57 mins
    With the auditors approaching (or maybe they just never left), the accounting team needs to put its best foot (and documentation) forward in order to avoid a long and drawn out affair with the auditors. Join us in this webinar, where we share the best ways to build and maintain your internal controls infrastructure to impress your auditors and make the year-end audit as quick and painless as can be.

    Please note: CPE credit not available for this playback.
  • Lessons from 2019 Peak Season: How Retailers Handled the Seasonal Rush
    Lessons from 2019 Peak Season: How Retailers Handled the Seasonal Rush
    Andrea Paul (Content Marketing Manager, Kustomer) Recorded: Jan 21 2020 27 mins
    The Cyber 5 period—Thanksgiving through Cyber Monday—brings in record shoppers and sales for many retailers. But it can also bring a big lump of coal: increased customer inquiries, shipment delays and website issues.

    Join Andrea Paul, Content Marketing Manager at Kustomer, as we explore key retail insights from the 2019 Peak Season, and explore how retailers should prepare for upcoming seasonal rushes. During this webinar you will learn:

    -How shoppers behaved during the 2019 peak season
    -Issues that retailers ran into during the Cyber 5 period
    -Why a scalable customer service strategy leads to a profitable holiday season
    -How brands can prepare for seasonal spikes in customer service inquiries
  • Explain Data: From What to Why
    Explain Data: From What to Why
    Richard Tibbetts, Principal Product Manager, AI, Tableau; Ryan McShane, Director, Product Marketing, Tableau Recorded: Jan 21 2020 23 mins
    Say hello to Explain Data—a new AI-powered feature that helps you understand the “why” behind the values in your data. It provides potential explanations for unexpected data points with a single click.

    Curious to see it in action?

    Watch this webinar and see how Explain Data is changing the way in which you interact with data. Join Tableau product experts as they outline the technology behind the newest feature and how significant AI innovations are bringing you closer to your data so that you can get answers faster and make better, more meaningful decisions.
  • Citrix Intelligent Workspace - RU
    Citrix Intelligent Workspace - RU
    Sergey Khalyapin, Mg System Engineers EE and RU Recorded: Jan 21 2020 105 mins
    Сегодня многие компании уже используют в корпоративной среде решения для удалённой работы. Многие - согласны с тем, что "работа - это не место", так как уже сейчас сотрудники могут работать откуда угодно.

    Компания Citrix в своих решениях всегда старалась обеспечить для сотрудников своих заказчиков максимально комфортную и безопасную работу при использовании любого подключения, устройства и площадки.

    В ходе нашего вебинара мы расскажем и покажем, в чём отличие хорошо известных решений терминального доступа (Citrix Virtual Apps) и виртуальных десктопов (Citrix Virtual Desktops) от нового комплексного решения Citrix Intelligent Workspace; в чём заключается его "Интеллектуальность" и какое место занимают в рабочей среде "микроприложения".
  • Quali Lab as a Service
    Quali Lab as a Service
    Quali Recorded: Jan 20 2020 2 mins
    CloudShell Pro is an open software platform that helps you automate environment setup and tear down, enable access to lab and cloud resources to any user at any time from anywhere.
  • SkyStem: Perfecting the Close Checklist
    SkyStem: Perfecting the Close Checklist
    Nancy Wu, Sales and Customer Support, SkyStem Recorded: Jan 16 2020 55 mins
    [Live Recording] It's time to spruce up the close checklist! Join us in this webinar where we will revisit best practices as well as practical tips to help improve the financial close process. Whether you have a close checklist, a close calendar, or even if you are still forming a close process, these practices will surely help your period-end close.

    Please note: CPE credit not available for this playback
  • Predictions 2020: IoT, Cloud and AI Tilt the Digital Industry Playing Field
    Predictions 2020: IoT, Cloud and AI Tilt the Digital Industry Playing Field
    Leif Eriksen, Insights Partner, Momenta Partners Recorded: Jan 16 2020 61 mins
    Digital Industry is fundamentally altering the dynamics of the industrial and infrastructure sectors. The rapid development of digital innovations – most notably the Internet of Things (IoT), cloud, and artificial intelligence (AI) – is radically redefining what is operationally possible while creating a great deal of organizational uncertainty and stress. Becoming defensive in the face of digital disruption will only delay the reckoning. The best strategy is to get ahead of the curve by creating a Digital Industry strategy that reflects the changes coming to your industry.

    Join leading Digital Industry practitioners as they help you understand the latest digital innovations and what they mean for organizations in the energy, manufacturing, transportation, and infrastructure arenas.

    Insights Partner Leif Eriksen will be moderating a roundtable discussion with other thought leaders including David Lafferty, President at Scientific Technical Services and Doug Harp, PE, Managing Partner at Momenta Partners.

    2020 will be a pivotal year for Digital Industry and understanding what it means for you, your organization, and your industry is critical to success.

    Are you ready?
  • Disrupting with data: challenges for tech organizations
    Disrupting with data: challenges for tech organizations
    Jon Collins, Greg DeMichillie & Omri Keret Recorded: Jan 15 2020 49 mins
    Greg DeMichillie, director of developer strategy at Google Cloud, and Omri Keret, VP of research and development at Apester, talk with Jon Collins of The Register about how to:
    - Derive higher levels of business value from data
    - Deal with the shortage of data scientists and analysts
    - Scale your data platform

    Register to watch on demand!
  • SkyStem: Spooky Tales from the SEC
    SkyStem: Spooky Tales from the SEC
    Nancy Wu, Sales and Customer Support, SkyStem Recorded: Jan 14 2020 56 mins
    [Live Recording] Join us in this webinar, where we arm ourselves with knowledge that can help our organization deter and detect organizational fraud. Learn the most common fraud practices, the best fraud detection and prevention activities, as well as recent SEC fraud cases.

    Please note: CPE credit not available for this playback
  • How Native Payments Can Unlock Value for Your Startup
    How Native Payments Can Unlock Value for Your Startup
    Kristopher Riley, Head of Business Development @ Paystand & Eduardo Lopez, Content Marketing Manager @ Paystand Jan 28 2020 6:00 pm UTC 26 mins
    Are you losing 3-5% of revenue to your payments partner? Using native payments, startups like Airbnb, Lyft, and Shopify are enabling new types of on-platform transactions to drive billions in revenue. Join us for a live webinar on how startups can use native payments to outgrow their competitors.

    What you’ll learn:

    -How Fintech-enabled marketplaces can upend both traditional offline industries and incumbent marketplaces
    -Actionable ways on-platform transactions drive exponential value
    -Our step-by-step process for enabling 2-sided marketplaces
    -How to remove friction during new user on-boarding
  • The Common Services Data Model Demystified
    The Common Services Data Model Demystified
    Mary Vanatta, Larry Youngquist, Janeen Osselborn, Meghan Lockwood Jan 28 2020 6:00 pm UTC 60 mins
    On Tuesday, January 28th, our ServiceNow ITOM and ITBM experts will share what ServiceNow's Common Services Data Model is, including:

    - The CSDM evolution
    - Why you’re here: problems you might be experiencing today
    - What CSDM 2.0 is & how you can benefit
    - Real-world examples of where you can start: crawl, walk, run
  • A Modern Approach to Application Development Driven by Digital Transformation
    A Modern Approach to Application Development Driven by Digital Transformation
    Steve Moritz, Chief Digital Officer; Ashok Yarlagadda, Chief Information Officer Jan 28 2020 7:00 pm UTC 60 mins
    Application development used to be relatively simple. You built one application to solve one problem that users accessed through one type of interface on one type of device. Requirements, data types, and formats were all pretty static. Development was linear and predictable. Skill sets/expertise of developers and user expectations were well-defined, not too diverse, and stable.

    Today, organizational innovation as fueled by digital transformation has completely changed this model. A tremendous variety of users (internal and external) demand an experience that delivers flexible functionality accessible across a number of interfaces, using a plethora of access pathways (cloud, mobile devices and apps, wearables, digital assistants, browsers). Their needs/expectations are fluid and the applications built must accommodate a much wider spectrum of requirements.

    For organizations to service their customers effectively in this new environment, many are turning outside app dev services to augment their in-house capabilities. These services are turning the traditional model on its head and providing valuable capabilities and capacity to deliver business agility.

    Attend this webinar and learn how to use this innovative model to deliver transformative technology and accelerate innovation.

    - What is appdev outsourcing and what are the characteristics of organizations that should leverage it?
    - What are the typical business benefits of these services?
    - How should an organization get started and determine the optimum service solution and provider?
    - What’s the future for appdev services?

    When: January 28, 2020, 11 am PST
    Presenters:
    - Steven Moritz, Chief Digital Officer, System Soft Technologies
    - Ashok Yarlagadda, CIO, System Soft Technologies
  • SkyStem: Back to Basics with Reconciliations
    SkyStem: Back to Basics with Reconciliations
    Nancy Wu, Sales and Customer Support, SkyStem Jan 28 2020 8:00 pm UTC 59 mins
    [Live Recording] It's time to show some love for the workhorse of the financial close process -- balance sheet account reconciliations! Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid.

    Please note: CPE credit not available for this playback.
  • CX Transformation Approach for Telcos Using Design Thinking and Machine First™
    CX Transformation Approach for Telcos Using Design Thinking and Machine First™
    Dhananjay Hegde, Industry Transformation Group Lead, Cognitive Business, Communications, Media and Information, TCS Jan 29 2020 12:30 pm UTC 29 mins
    Digital orchestration is helping telcos reimagine customer journeys. Discover how leading telcos are setting the benchmark on reimagining customer experiences to retain market leadership, improve CX and reduce cost-to-serve by leveraging an automated, analytics-driven, on the cloud, non-intrusive intelligent customer experience center.
  • Cyber Security: orizzonti e prospettive per il 2020 e oltre
    Cyber Security: orizzonti e prospettive per il 2020 e oltre
    Marco Riboli, VP Southern Europe & BeLux di FireEye Jan 29 2020 1:30 pm UTC 45 mins
    In questo nuovo anno, sappiamo che cosa gli attori del crimine informatico hanno in serbo per noi e quali saranno le minacce e le tendenze nel 2020 e oltre. Di fronte ad attaccanti sempre più ingegnosi e sofisticati, la protezione delle organizzazioni richiede una buona preparazione.
    Martedì 28 gennaio alle 14:30, Marco Riboli, Vice President Southern Europe & Belux di FireEye, farà il punto sulla cyber security nel 2020. Durante questo webinar, si concentrerà su alcuni argomenti emersi nel nostro Report "The Road Ahead: Cyber Security in 2020 and Beyond". Partecipa per saperne di più su:
    •Le motivazioni geopolitiche degli attaccanti;
    •La destabilizzazione del business attraverso estorsioni e riscatti;
    •L'adozione del Cloud e i suoi impatti;
    •L'accelerazione delle strategie degli Stati.

    Registrati subito per scoprire cosa ci attende nel 2020 e come possiamo proteggerci.
  • 3 keys to moving toward white-box, explainable AI
    3 keys to moving toward white-box, explainable AI
    Dataiku x VentureBeat Jan 29 2020 6:00 pm UTC 60 mins
    With black-box AI, people are refused or given loans, accepted or denied university admission, offered a lower or higher price on car insurance, and more, all at the hands of AI systems that usually offer no explanations. In many cases, humans who work for those companies can’t even explain the decisions.
     
    That’s why white-box AI is now getting heaps of attention. But what does it mean in practice? And how can businesses start moving away from black-box systems to more explainable AI? 
     
    We’ll delve into the three key components needed for white-box AI success: more collaborative data science, involving all teams from lines of business through IT; trust in data at all levels, including tools that
    can be used to increase transparency in data processes; and the role of education and the democratization of data. 
     
    And we’ll address why white-box AI brings business value in the first place and how it’s a necessary evolution for AI. Not only do customers care about explainable results of AI systems, but internally, white-
    box AI is less risky. Don’t miss this VB Live event on how to move towards explainable AI. 

    REGISTER FOR FREE

    Key Takeaways:
     
    + How to make the data science process collaborative across the organization 
    + How to establish trust from the data all the way through the model
    + How to move your business toward data democratization

    Speakers:

    + Triveni Gandhi, Data Scientist, Dataiku
    + David Fagnan, Director, Applied Science, Zillow Offers
    + Rumman Chowdhury, Global Lead for Responsible AI, Accenture Applied Intelligence
    + Seth Colaner, AI Editor, VentureBeat
  • SkyStem: Perfecting the Close Checklist
    SkyStem: Perfecting the Close Checklist
    Nancy Wu, Sales and Customer Support, SkyStem Jan 29 2020 7:00 pm UTC 55 mins
    [Live Recording] It's time to spruce up the close checklist! Join us in this webinar where we will revisit best practices as well as practical tips to help improve the financial close process. Whether you have a close checklist, a close calendar, or even if you are still forming a close process, these practices will surely help your period-end close.

    Please note: CPE credit not available for this playback
  • The Secret Sauce to Better Leads and More Sales Revenue by leveraging LinkedIn
    The Secret Sauce to Better Leads and More Sales Revenue by leveraging LinkedIn
    Peter Strohkorb Jan 29 2020 9:00 pm UTC 60 mins
    If you are in a Sales role you must not miss this webinar on how to generate sales leads on LinkedIn.
    BUT THERE IS A TWIST.
    Unlike other forums, this is not about YOU learning how to do it yourself.
    Instead, Peter will show you how you can have a constant stream of high-quality engagements with your ideal prospects WITHOUT you having to do much work at all!

    So, if you are in Sales you must not miss this critical webinar. Book yourself in now.
  • Ways To Improve Customer Experience And Why Live Utility Data Can Help
    Ways To Improve Customer Experience And Why Live Utility Data Can Help
    Chris Kelly - Business Development Director – Gaming Jan 30 2020 4:00 pm UTC 10 mins
    Delivering a smooth customer onboarding process whilst meeting market regulations can be challenging for all organisations. How can you ensure a great UX whilst adhering to regulations?

    This ‘on-demand’ webinar focuses on ways to improve the onboarding process for your customers using live utility data. Yes, that’s right, utility data.


    Today, online customers, whether they’re looking to set up a gambling account, playing free online games, or making any form of online purchase, expect an easy and pain-free registration process.

    The challenge for many organisations operating within regulated markets is how to meet the needs of their customers whilst ensuring they meet market regulations.

    In this latest webinar, I talk you through the best ways to meet your customers’ needs as well as complying with regulations. I explain why using utility data is the answer.


    Presenter:

    Chris Kelly - Business Development Director – Gaming

    With years of experience in the ID&V space, Chris supports clients with their KYC and AML challenges to define the right solutions which meet the needs of the organisation and its customers. He enables clients to onboard more customers, reduce customer friction whilst increasing conversion rates and reducing costs.
  • How to Speed Up Your NetSuite Accounts Receivable Process
    How to Speed Up Your NetSuite Accounts Receivable Process
    Tim Demetres Sr. Account Executive @ Paystand & Ian Wymond Account Executive @ Paystand Jan 30 2020 5:00 pm UTC 30 mins
    Your Accounts Receivable process doesn’t have to require hours of manual tasks to manage it effectively. Using Paystand’s SuiteApp, you can automate everything from invoice to reconciliation without leaving your NetSuite dashboard. Join us for a live chat on how to speed up your A/R process.

    What you’ll learn:

    -Add payment links to Invoices, Sales Orders, and Statements
    -Instantly apply transactions against open invoices in NetSuite
    -Automatically match and reconcile bank transactions
    -Reduce costs with Least Cost Routing and ‘Payer-Pays-Fees’
  • How Internet Isolation Eliminates Threats that Evade Sandboxes
    How Internet Isolation Eliminates Threats that Evade Sandboxes
    Vinay Pidathala, Director of Security Research - Menlo Security Jan 30 2020 7:00 pm UTC 57 mins
    Many organizations rely on a sandbox to protect against sophisticated email or malware threats. Sandboxes observe machine behavior and any deviation from the norm is flagged as suspicious and blocked. On the other hand, attackers have now figured out how to outsmart sandboxes and design attacks that appear normal to evade detection. So as attackers improve their evasion techniques, how do you prevent and protect your business?

    In this webinar, Vinay Pidathala, Director of Security Research at Menlo Security, will discuss the techniques actively being used by attackers to evade sandboxes. He will also share how Internet Isolation defends against these by helping companies achieve a Zero Trust Internet.

    Discover:

    - How attackers bypass sandboxes and what is the best way to thwart these attacks
    - Real life examples of sandbox failures and how Internet Isolation protected against attacks
    - Why Internet Isolation is critical to a modern security architecture
  • Modernizing Data Architectures for a Digital Age Using Data Virtualization
    Modernizing Data Architectures for a Digital Age Using Data Virtualization
    Rick van der Lans, Independent Analyst, R20/Consultancy & Paul Moxon, VP Data Architectures & Chief Evangelist, Denodo Jan 30 2020 7:00 pm UTC 59 mins
    Success or failure in the digital age will be determined by how effectively organizations manage their data. The speed, diversity and volume of data present today can overwhelm older data architectures, leaving business leaders lacking the insight and operational agility needed to respond to market opportunity or competitive challenges.

    With the pace of today’s business, modernization of a data architecture must be seamless, and ideally, build on existing capabilities. This webinar explores how data virtualization can help provide a seamless evolution to the capabilities of an existing data architecture without business disruption.

    You will discover:
    -How to modernize your data architectures without disturbing the existing analytical workload
    -How to extend your data architecture to more quickly exploit existing, and new sources of data
    -How to enable your data architecture to present more low latency data

    Join this webinar and learn how data virtualization can be an essential part of your modernization strategy, and future-proof your data architecture to more easily support cloud, data science, self-service BI, and other initiatives that will ensure your organization’s success in the digital age.
  • SkyStem: Spooky Tales from the SEC
    SkyStem: Spooky Tales from the SEC
    Nancy Wu, Sales and Customer Support, SkyStem Jan 30 2020 8:00 pm UTC 56 mins
    [Live Recording] Join us in this webinar, where we arm ourselves with knowledge that can help our organization deter and detect organizational fraud. Learn the most common fraud practices, the best fraud detection and prevention activities, as well as recent SEC fraud cases.

    Please note: CPE credit not available for this playback
  • Cybersécurité 2020 : horizons et perspectives d'une nouvelle décennie
    Cybersécurité 2020 : horizons et perspectives d'une nouvelle décennie
    David Grout, CTO EMEA à FireEye Feb 4 2020 1:30 pm UTC 45 mins
    À l'aube de cette nouvelle décennie, nous avons déjà une bonne idée de ce que les acteurs de la cybercriminalité nous réservent. Face à des attaquants de plus en plus ingénieux et professionnalisés, la protection des organisations passe par une bonne préparation.

    Le 4 février à 14h30 (heure de Paris), retrouvez David Grout, CTO EMEA à FireEye, dans une session dédiée aux prédictions cybersécurité 2020. Au cours de ce webinaire, David s'attardera sur certains points abordés dans notre rapport ‘ Cybersécurité 2020 : horizons et perspectives d'une nouvelle décennie ‘. Suivez notre session afin d’en apprendre plus sur :



    •Les motivations géopolitiques des attaquants;
    •La déstabilisation d’entreprise via l’extorsion et les rançons;
    •L’adoption du Cloud et ses impacts;
    •L’accélération des stratégies étatiques. 


    Inscrivez-vous et découvrez-en plus sur les prédictions 2020 afin d’adapter votre stratégie sécurité.
  • [CTO Insights] Guide to Eliminating the Top 3 Security Pain Points
    [CTO Insights] Guide to Eliminating the Top 3 Security Pain Points
    Kowsik Guruswamy, CTO - Menlo Security & Fernando Montenegro, Principal Analyst - 451 Research Feb 4 2020 7:00 pm UTC 49 mins
    When it comes to dealing with cyberattacks, 61% of IT professionals are not satisfied with the de facto cybersecurity protection method of after-the-fact investigations. Does this frustration sound familiar?

    The top three IT pain points have not been alleviated with this method. Users continue to click phishing links, IT teams don’t trust their end users, and there is still a distinct lack of cybersecurity experts. In addition, the typical answer to a data breach or ransomware attack is still reimaging the infected machine, causing worlds of pain for everyone involved.

    Data collected by 451 Research reflects a growing and commonly accepted trend: Phishing and staff shortages are the norm, and your budget isn’t factoring in the cost of an attack.

    Thankfully, approaches such as isolation can be an efficient way of tackling key areas of concern for security teams.

    In this webinar, experts from Menlo Security and 451 Research will discuss:

    - How customer surveys indicate current IT pain points
    - The industry’s biggest projects
    - Why isolation-based solutions are seeing an increase in customer spending
  • What’s the Big Deal About Candidate Experience Anyway?
    What’s the Big Deal About Candidate Experience Anyway?
    Christine Rowe, Head of Human Resources at Vault Consulting LLC Feb 4 2020 8:00 pm UTC 45 mins
    There are so many buzzwords that are floating around the HR/Recruitment world. War on Talent, Candidate Experience, Employee Experience, that is can be tough to understand and sift through what really counts.

    So, what about Candidate Experience? Does it really matter? In short yes, it is a critical part of how a company can recruit and yes, retain talent. From the moment you connect with a candidate you are building a life long relationship with that person, whether you hire them or not. Candidates do not expect to get every job they apply or connect to; however, they are quick to remember a poor experience. Creating a strong candidate experience (i.e. it’s not the 90’s or even the 2010’s anymore) is critical to a strong recruitment or talent acquisition strategy.

    In this webinar you will understand what it means to have a strong candidate experience, how to up your candidate experience (and believe it or not – it’s not as difficult or expensive as you think) and be aware of some of the pitfalls you can avoid that can inadvertently be giving your company a bad reputation.
  • 2020 Global Economic Outlook
    2020 Global Economic Outlook
    Craig Parker, Neha Anna Thomas, Jan E. Kristiansen Feb 5 2020 2:00 pm UTC 75 mins
    The global economy witnessed much turbulence in 2019, with intensified trade wars and Brexit delays influencing the growth story tremendously. Should businesses expect more volatility for 2020, or are global economic prospects looking up? 2020 growth prospects have notably improved in recent weeks following the finalization of Phase 1 of the US-China trade deal and with Brexit set to take place by the end of January without any further delays. Growth prospects for significant economies such as the US and China have marginally improved following the Phase 1 trade deal, but growth will continue to come under pressure from prolonged trade wars. Businesses could look to relocate production from China to Southeast Asia to circumvent tariffs, while countries such as Canada are also enjoying export gains in light of US-China trade wars.

    Key Takeaways:

    • Learn more about the 2020 global growth pulse and GDP growth outlook for major economies
    • Identify regional growth prospects, risks, and growth opportunities
    • Explore 2020 scenarios for trade wars, Brexit, and other key economic developments
    • Interact with Frost & Sullivan senior economists and regional experts
  • How AI and Automation Are Changing Customer Service as We Know It
    How AI and Automation Are Changing Customer Service as We Know It
    Taylor Lowe (Product Manager, Kustomer) & Gary McGrath (Success Operations Manager, Paddle) Feb 5 2020 7:00 pm UTC 28 mins
    It’s predicted that the use of AI in customer service will increase by 143% by late 2020. This means that AI is something that can’t be ignored, both on the business and consumer side.

    Taylor Lowe from Kustomer and Gary McGrath from Paddle dive into how AI and automation are changing customer service and what the future of customer service looks like. After watching this webinar, you will learn:

    - The rise and fear of artificial intelligence in the customer service space.
    - How AI and automation are currently being used for customer service.
    - How AI can support building relationships with your customers.
    - How AI is shaping the future of not only customer service but the role of the customer service agent of the future.
  • Optimize your working capital and supplier relationships at the same time
    Optimize your working capital and supplier relationships at the same time
    Marcus Fromm, Accenture and Jon Vass, Tradeshift Feb 6 2020 4:00 pm UTC 60 mins
    Transport and Logistics industry financial transformation

    Webinar hosted by Marcus Fromm, Managing Director/ Partner, Travel and Transportation Industry Lead, Accenture and Jon Vass, Global Account Director, Airlines and Logistics, Tradeshift.

    In the Transport and logistics industry, your supply chain is the lifeblood of your organization. And while longer payment terms may improve your working capital they can also fray relations with your suppliers. In this webinar we take you through successful options for getting the most out of your working capital while still maintaining good relationships with your suppliers.

    • How major changes/trends and financial digitalisation is shaping the Transport and Logistics industry
    • Explore the benefits of true digital transformation—not just automation of age-old processes.
    • Discover how taking a closer look at back-office operations such as AP can unlock big savings.
    • Learn the critical role supply chain finance plays and how to make it work for you
    • Learn how the big players in the industry are digitizing to transform
  • Case study: How an Online Retailer Drove Digital Transformation with DevOps
    Case study: How an Online Retailer Drove Digital Transformation with DevOps
    Maya Ber Lerner, CTO, Quali; Pavel Eliav, Head of DevOps, Resident; Kevin Wall, Solutions Architect, AWS Feb 6 2020 5:00 pm UTC 59 mins
    Application development is driving the digital transformation. For the online retailer, Resident, that meant the need to quickly develop, test, and release business critical applications in AWS cloud using a DevOps approach. However, Resident needed to accomplish all of this within budget, while they were facing rapid growth, distributed development teams, and complex back-end applications that supported revenue generation.

    Watch this webinar to learn how Resident selected Quali’s Environment as a Service solution, CloudShell Colony, and AWS public cloud to:
    >>Provide self-service application environments to globally distributed development teams
    >>Control cloud costs with dynamic staging environments
    >>Gain visibility into cloud resources for predictable growth
    >>Consume native AWS services
  • How Dremio and Tableau enable cloud data lake analytics at InCrowd Sports
    How Dremio and Tableau enable cloud data lake analytics at InCrowd Sports
    Jason Nadeau, Ciaran Fisher, Conor Knowles Feb 6 2020 7:00 pm UTC 60 mins
    Savvy data-driven enterprises are moving from a proprietary data warehouse model to an open data lake model running in the cloud to gain control of their data and lower their costs; however, many organizations run into performance and operational challenges in the transition to this new architecture.

    This webinar examines how you can use Dremio and Tableau together to unlock the full power of business intelligence directly against cloud data lake storage, all without cubes, aggregation tables, or extracts. We’ll show you how your data architects and engineers gain flexibility and control, and your data analysts and BI users gain live, interactive self-service. We’ll also share how InCrowd Sports, a joint customer, uses Dremio and Tableau to provide insights that enable sports players, teams, and leagues to connect with fans directly, driving value for everyone.

    Join Jason Nadeau, Conor Knowles, Tableau and Ciaran Fisher, CTO of InCrowd Sports this Feb 6, 11 AM PST to learn how to:

    - Accelerate query performance for BI and Data Science workloads
    - Visualize data directly on your data lake
    - Secure and govern your data lake
    - Leverage multiple data sources and bring them to life with Tableau
    - Create a self-service semantic layer across all of your data sources

    Even if you can't make it, register anyway, and we'll send you the recording.
  • What to Look for in a Customer Service Software Solution
    What to Look for in a Customer Service Software Solution
    Gabe Larsen (VP of Growth, Kustomer) Feb 11 2020 6:00 pm UTC 60 mins
    Sixty-six percent of younger consumers believe that the customer is always right. This generation expects more from the brands they choose to engage with, wanting seamless, personalized service on every platform, instantaneously.

    Join Kustomer VP of Growth, Gabe Larsen, to discuss highlights from our newly released buyer’s guide, and understand how technology can enable you to deliver on customers’ growing expectations.

    In this webinar you will learn:

    -What makes a modern day customer service solution
    -What to look for in a customer-centric CS platform
    -How to measure the success of your solution
    -Why it is important to choose the right technology
  • AI in Finance: How to Benefit from Conversational AI
    AI in Finance: How to Benefit from Conversational AI
    Frank Burnett-Alleyne, Director Banking & Financial Services, and Morgana Caldarini, Country Manager Italy Feb 12 2020 10:00 am UTC 45 mins
    AI is transforming almost every aspect of the Financial Services industry and possibly the highest profile of all is the way Conversational AI is being used to deliver services to both customers and employees.

    Think chatbots, intelligent Virtual Assistants and Digital Employees! They deliver significant cost savings and engage with your customers in a highly engaging way, they provide 24/7 personalized services to customers and employees alike and drive tangible market differentiation through initiatives such as ‘the world’s first virtual reality bank’.

    In this highly engaging webinar, Frank Burnett-Alleyne and Morgana Caldarini, two of Artificial Solutions’ leading AI Specialists in finance, will explore case studies from the industry on how Conversational AI is already benefiting BFSI organizations. They will discuss the results, so you have a better idea of what ROI you can expect, and will share practical advice on how best to implement Conversational AI within the financial services sector.

    This webinar will arm you with all the information you need to understand the ‘Why’, ‘How’ and ‘What’ you need to do to successfully implement Conversational AI in your organization.
  • Context is King: 2020 Tech Predictions
    Context is King: 2020 Tech Predictions
    Brandyn Campbell, Director of Business Development, Ephesoft Feb 12 2020 4:00 pm UTC 15 mins
    2019 was a stand out year for the technology industry, especially as it relates to digital transformation. However, we think 2020 is going to pack an even greater punch as contextual data takes center stage.

    This on-demand webinar walks through the top the content-adjacent trends we see our customers and partners pinpointing as essential strategies in 2020.