The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.
IT professionals who are responsible to deliver IT services to the business, protect the enterprise, secure the data, and deliver reliable services are being challenged with the plethora of consumer-grade technologies that are being brought into the workplace, management of Cloud and SaaS solutions, BYO programs, and many other Disruptive Trends. Service Management processes and supporting technologies must evolve, and quickly, to keep pace with the business. In addition, how IT delivers these services to the business must change, impacting the Service Desk and Portals. Join host Andrew Harsch, Director of Portfolio marketing and his guests; Chris Orr, VP Solution Architecture and Ed Vaccaro, VP Product Management at Unisys ITSM, on how to move from the theory of great support to an actionable plan to modernize the service management framework.
There are a myriad options to choose from in creating a private, hybrid-enabled cloud. You need a solution that gets your organization to a running cloud, delivering value in the shortest time possible and with the openness to build on value in the future. This session will show you how to fast track building and managing a hybrid-enabled cloud that leverages OpenStack technology and cloud best practices with the next generation of HP CloudSystem.
Join us to learn:
- The benefits of building your cloud with OpenStack technology
- How to leverage the benefits of OpenStack technology without all the complexity
- Ways to build your cloud in just hours, even with diverse platforms
- Best practices for cloud services portals that speed productivity and hybrid application delivery
- How to simplify cloud resource and infrastructure management into one seamless view
The Infrastructure as a Service space is rapidly expanding, but is it evolving to meet your needs? Google Compute Engine was designed to help users build, scale, and analyze quickly on the same infrastructure that powers the most advanced and innovative technology in the world. Learn what happens when the cloud gets a little more Googley.
Based on the popular How to Implement and Mature Basic ITIL Change Management blog series on ITSMTransition.com, Greg Sanker presents a proven approach to start and mature basic Change Management. He shows how starting small, engaging staff, and maturing in logical steps maximizes the business value of your Change Management program.
Greg Sanker is an ITSM practitioner with endless passion for Excellence. He blogs about Enabling Excellence in IT Service Management at ITSMTransition.com
His expertise includes IT Service Management, Network and IT Operations Management, and Organizational Management of Change.
The Open Data Center Alliance Cloud Maturity Model (CMM) provides an end-to-end visualization for how the use of cloud in the enterprise develops over time (adoption roadmap) and how the enterprise’s ability to adopt cloud-based services within defined governance and control parameters increases.
As it matures, the use of cloud becomes more sophisticated, comprehensive, and optimized. The CMM plots the progression of structured cloud service integration from a baseline of no cloud use through five progressive levels of maturity.
This presentation will walk attendees through the maturity model that the ODCA has developed and how they can apply this model to their organization creating a comprehensive plan to fully integrate cloud into their operations.
The word cloud is much over used, and the debate continues as to whether it should be cloud, or cloud computing. In either case, the main focus is on how the cloud computing market is evolving and where should enterprise customers invest their money? Ovum has conducted many surveys and the results indicate the move toward hybrid cloud computing is fast becoming the top choice for many enterprise customers.
Join Roy Illsley for this webinar and discover why cloud computing is evolving and how it fits in with a wider IT transformation agenda. Roy will share the results of Ovum's latest global adoption survey and discuss the importance of the findings. The key adjacent technologies and the impact on cloud computing will also be explored. Attend and learn how you can put IT transformation and cloud computing in to context.
We all have our preferences when it comes to what type of car we drive. The reality is that a manual and automatic are equally good so it depends on what you are after. The same applies to IT Service Management. In today’s cost-cutting approach to business, it is easy to assume that an ‘automate everything’ approach is the way to go. But can automation be too much? Can customer service suffers? This session will look at considerations that should be accounted for when developing a strategy to automate services.
As private and public clouds continue to advance, one of the most strategic questions for IT executives is determining which cloud model is best suited for the applications in your portfolio. Forward-thinking IT organizations are examining the business context for their applications to assure that these cloud sourcing decisions are made consistently and quickly.
Join Elliot Young, Director of Transformation for EMC as he shows you how a tool-based approach to cloud workload evaluation can increase your business agility at any budget. Discover how many companies have met their requirements and best practices for how you can too, in this online presentation.
Good practice frameworks and their consultants tell us that our processes precede the tool. After all: “A fool with a tool is still a fool.”
Practitioners know it seldom works this way. We often don’t know what we want. We don’t have enough data to justify a particular process or process improvement. Our requirements are changing constantly, and past preferences are outdated.
The solution is simple: ignore the consultants, and be willing to adapt to the tool. This doesn’t mean caving in to the tool vendor. This presentation will provide plenty of advice on implementing, improving, and getting the most of your tool, based on years of implementing and managing ITSM automation tools for dozens of organizations in every industry with multiple tools.
Join Alex McDonald, SNIA Cloud Storage Initiative Chair and a member of the office of the CTO of NetApp and discover how you can effectively deliver Cloud Architectures within your, or any, infrastructure.
The IT world is changing rapidly, but latest mega trends like cloud and mobility do not change the set of challenges and drivers IT organizations are constantly facing: cost, quality and compliance – even more so with the fast shift of traditional first-level tasks to more self-services.
Automation can help tackle these. But what does automation really mean? What should be automated? How would you automate? And what are the benefits you can expect?
Join this session to discuss the process – integration – automation triangle and then learn about examples like change management and request-to-fulfill to discuss some starting points for a pragmatic approach for automating ITSM.
As tales of a brave new world for Service Management brought in by technology once more starts to fill column-inches, it is necessary to review their validity and what it takes to bring them to life in your company.
More and more IT organisations are facing the challenge of undertaking data center consolidation, transformation and migration due to the pressures from the business to reduce costs and improve agility, along with enabling technologies and solutions such as virtualisation and cloud. But how do we achieve this effectively?
Join Malcolm Orr for a discussion of the ideal strategies and tips, utilising the Rackspace transformation framework, to let you you easily identify the applications that can help start your business transformation and begin your journey to the Hybrid Cloud today!
Cisco introduces VMDC DCI solution which provides validated design to ensure high availability and performance for applications across Metro and Geo data centers. This solution unlocks Business continuity and stateful workload mobility which is top of mind for both public and private cloud providers to connect multiple data centers to support Business Critical operations.
When upgrading metro networks from 1 to 10 GigE, the distortions induced by chromatic dispersion and polarisation mode dispersion will limit the distance that can be attained. When upgrading core networks from 10 (OTU2, 10 GigE, etc.) to 100 (OTU3, 100 GigE, etc.) and soon to 400 Gbit/s, coherent systems will be able to post-compensate the linear distortions, but to what extent. What are the limits? What are the best fiber-characterization practices?
In this Webinar, we are going to reveal the myths and realities about the critical parameters that need to be controlled when deploying hybrid systems, such as 10 Gbit/s (NRZ) and 100 Gbit/s (DP-QPSK), including:
Over the course of the last 15-20 years, “industry experts” have been proclaiming the death of the mainframe. The reality is that the mainframe continues to thrive and grow and house the majority of the world’s most critical business data.
The real issue we are beginning to experience is a shortage of skills for managing the mainframe. Mainframe DBAs are aging and retiring and new talent is not being trained quick enough. The new generation of IT professionals has a completely different way of thinking and working. The i(Pad,Pod, and Phone) generation has no interest in the acronyms TSO or ISPF. In order for these up and coming professionals to manage the mainframe they will require a new toolset geared towards their way of thinking.
In this webcast, we’ll provide real life examples of z/OS systems management for the next gen mainframe. We’ll also discuss how an integrated role based workspace can help you simply and effectively manage tasks like identifying DB2 performance bottlenecks or performing complex migrations.
Hybrid cloud is a composition of two or more clouds (private, community, or public) that remain unique entities but are bound together by standardized or proprietary technology that enables data and application portability.
This webcast will highlight the role of cloud in a challenging environment and offer choices for IT delivery.
ICT Enterprise architecture is the backbone of corporate IT systems, the question is are they or can they be sustainable?
Join the MD of Carbon 3IT and Vice chair of the BCS Green IT SG John Booth and his guests Alex Bardell of Deloitte, Richard Lanyon Hogg of IBM, Bob Crookes from DEFRA and Chair of the BCS Green IT SG and IT4s Consultant Gary Thornton as they answer the core questions for sustainable enterprise architecture:
- What is sustainable enterprise architecture?
- Will it require additional skills or money to achieve?
- Will enterprise architecture be superseded by cloud technologies?
Big changes are coming for IT, but they shouldn’t be barriers to business results. When it comes to service delivery, IT must work smarter, not harder. FrontRange unifies industry best practices and automation tools to provide real-world guidance and help customers deliver a higher level of service quality at a reduced cost. Let FrontRange guide you to work smarter and optimize your business.
IT Service Management is all about on-boarding, delivering and managing “services”. This session will discuss the automation opportunities around a seamless service on-boarding process. Whether you are delivering IT as a Service (IaaS), Platform as a Service, or Software as a Service the process, the ability to reach maturity for regarding demand and supply of services, depends a great deal on the level and quality of automation that aligns closely with processes to deliver service value. We will discuss Service Information Systems, data driven approaches via Configuration Management Systems and automated provisioning or orchestration systems.
Hybrid cloud technologies are transforming the way we deliver applications to customers and employees, but organisations continue to have challenges connecting customers to applications and content. Global customers suffer from network latencies and bottlenecks which impact the user experience. Furthermore, in the race to build out high-performance applications, enterprises often buy more compute capacity than they need, because it is difficult to predict the rate of customer adoption, leading to high costs and inflexible infrastructure.
Join Paul Wallace of Riverbed Technology, and learn how to:
* Right-size your cloud resources and keep control of your costs
* Turn distance and location into a competitive advantage
* Mobilise your cloud with the industry's first ADC-as-a-Service solution
See the value that modern self-service adds to users, not just IT. Are you intrigued by formless IT, crowdsourcing, Google-esque knowledge, white glove service, or mystical app stores? Join this session to see how modernized self-service techniques are the forefront of automated service management.
Join us for our Intro to Box series, a monthly discussion of the latest in
the world of enterprise IT, content collaboration, cloud technology, and Box.
We'll cover an overview of Box, how businesses like yours are changing the
way they work with Box and other cloud technologies, and walk through a
demo of the latest and greatest in the product. The sessions will be led by
Box product experts, and you might even get a guest appearance from one of
our fearless leaders.
Many security initiatives go undone because of a lack of support from executive management to fund them, or push back from the business areas when trying to implement them. This presentation will look at the causes of these issues, and present strategies for overcoming them.
Today’s support centers spend a lot of money and resources on technology, including phones, service management, remote support, self-help, and knowledge base systems. Unfortunately, most organizations only leverage the most basic functions within these tools, rather than exploiting the wide variety of available features. Often this is due to user learning being left to “tribal knowledge” versus formalized training. In addition, support centers make processes more complicated by not integrating systems in order to provide a seamless path for both customers and support agents. When systems aren’t fully utilized or integrated, agents are forced to jump between multiple tools and processes, slowing down issue resolution and creating inconsistent and poor support experiences for customers.
In this webinar, Sara Lisch, Business Solutions Manager at Bomgar, will outline how organizations can fully utilize integrated web-based technologies to better resolve issues and provide a stellar customer experience. Sara will cover:
- Basic and advanced usage of remote support, chat, knowledge base and ticket management tools
- How to utilize built-in features to enable a consistent support experience and a more streamlined workflow
- Best practices for integrating systems and processes to provide a seamless experience for customers and agents
As an ITSM professional with 35 years of IT experience in various technical, management, training, and consulting roles, Mike has seen hundreds of implementation efforts and he will share some of his experiences with the audience. His goal in this presentation is to drive home the importance of having good Processes in place and asking the right questions.
Some of the things Mike will share include:
- Why it is important to develop a Process first
- Real life examples
- Important questions that need to be asked
- Selecting tools that support your Process
- Don’t forget this is ITSM (don’t get bogged down with the technical stuff)
So much focus is given to the enterprise when it comes to Private and Hybrid Cloud but what about SMBs? How they can get the most from the hybrid and private cloud offerings?
Join Rhett Ryder of Zynstra as he provides examples of real world hybrid cloud solutions delivered “hype free” and “as a service.” Rhett will cover a SMB approach to these offerings, what private and on-premise capability should be expected to meet an SMB’s IT requirements, how the cloud is used in this approach, and why it benefits the SMB and their IT suppliers.
Align your IT services with company goals through an automated process and policy-driven approach. Modern Service Delivery solutions provide you with the tools your IT organisation requires in order to transform from a reactive to a proactive delivery model.
Regardless of the size of your business now you can experience the rewards in operational productivity and increased profitability through IT automation. By implementing a comprehensive and integrated solution with the power, flexibility and scalability to meet your needs today and expand as your business grows, IT automation enables a pro-active approach to improved operations and customer satisfaction. From Software Inventory to Remote Desktop Management, companies can get the tools, technology and resources that make complete IT automation possible.
IT Departments are pressured into using cloud services, but they face challenges in delivering these services, should they move into new build cloud, legacy cloud or internal cloud via a retrofit of their existing facilities?
Join John Booth and guests Bob Crooks of BCS Green IT Special Interest Group, Richard Barrington of ICEOTOPE, Vic Smith of Colt and Gary Thornton of AET4IT for a discussion of the benefits and pitfalls of all 3 and takes a quick peek into the data centre of the 2025.
IBM® SmartCloud® Orchestrator makes complex cloud services easy to manage. Built on OpenStack, IBM SmartCloud Orchestrator provides common cloud services for multi tier application environments on top of compute, network and storage while supporting multiple hypervisors and multi-vendor platforms. It’s designed to simplify and speed the creation and execution of process workflows that then help shorten deployment and change processes in the cloud. With standardization and automation of cloud services through a flexible orchestration engine, IBM SmartCloud Orchestrator (SCO) provides ongoing service lifecycle management and the flexible platform to automate assets that most organizations are already using.
Join Mike Gare to hear more about how to simplify security configuration management and automation for servers.
IBM intention to share the details of a our exciting solution comprising our best-in-class automation and security configuration management capabilities - all leveraging the BigFix platform. That means a single agent, console and server to provide a comprehensive offering for Data Center Ops and IT Security Professionals - all at the lowest TCO.
Michael Gare is a Product Manager with more than 20 years of experience with global organizations including Computerland, Nortel Networks and IBM. Mike has a broad range of experience in Telecommunications, Mobile technologies, Data Center Automation and Cloud Computing. He has performed a variety of leadership roles, all of which, involved working directly with customers.
He is currently a software product manager in IBM responsible for a number of solutions focused on automating the lifecycle management of servers.
As organizations move to virtualize their environments they must rethink how the secure their data. Encryption will play a key role in protection of data as perimeter defences become less relevant and traditional security mechanisms struggle to keep threats at bay.
Join your fellow professionals for a best practice session, to first learn the detail on how encryption is expanding as organizations or all shapes and sizes, and from a wide range of industries, migrate to virtual environments. Then discuss several key management best practices to complete "the keychain" for organizations considering a move to the cloud. Finally we look at specific use cases to demonstrate the use of these best practices for encryption and key management in the enterprise.
Do you struggle with the need to deliver high quality applications at a seamless non-stop pace – supporting a rapidly growing number of users with fewer resources? New advances in integrated testing solutions will improve the productivity of your staff and help you respond more quickly to these challenging business requirements. Find out how a comprehensive testing lifecycle, integrated with software change management and automated application deployment, can help you meet the challenges in a continuous release world while maintaining overall application quality.
Join us for the third in our six part FrontRange Webcast Series "Change is in your Hands" hosted by UK Solutions Consultant Peter Coote.
Empower your mobile workforce with anytime, anywhere access
CHANGE IS IN YOUR HANDS
Enterprise Mobility is here and today's dynamic marketplace requires support for a workforce on the move—on multiple devices, in multiple locations, accessing the resources they need. For IT, the challenge is to offer secure and reliable access to those resources—anytime, anywhere, on any device—regardless of whether the device is owned by the company or the employee.
With change comes the opportunity for business transformation.
Change is in your hands. Are you ready?
Missed our LIVE webcast?
Catch up with the rest of the series and more on the FrontRange BrightTALK Channel.
In this session, join Troux’s Craig Dalton and Rackspace’s Christian Foster and Niki Acosta as they discuss how Troux Technologies is using the Rackspace Hybrid Cloud powered by OpenStack to run their on-demand SaaS offering and generate positive customer outcomes. They will discuss Troux’s:
- Journey to the hybrid cloud
- Experience with OpenStack
- Security and performance benefits of their private cloud
- How they are automating their environment
- Tips for those moving from a traditional IT environment to the cloud
IT looks to cloud service management to establish greater enterprise cost and operational transparency. Here are 5 essential steps that IT leaders must take to enact a successful cloud service management program that drives razor-sharp business alignment for all line-of-business stakeholders.
To address insider security threats, many organizations deploy data loss prevention (DLP) solutions. Often, the scope of the process and policies are overwhelming to accommodate every scenario. Administrators quickly find it impossible to accurately identify every type of sensitive document, as well as predict the behavior of every type of user. As a result, some businesses deploy their DLP systems in “watch-mode”, where they monitor for behavior, but don’t realize the true benefits of actually preventing data loss.
McAfee DLP leverages TITUS Classification metadata to set active DLP policy and improve policy inforcement. Join TITUS and McAfee for a discussion about:
•Why it is crucial to include users as the first line of defense
•How DLP, NDLP, and ESM leverage TITUS
•And the role of TITUS Classification in the DLP architecture
Matt Aaron, Service Desk Supervisor at Independence Blue Cross, has been around a number of different organizations with varying degrees of automation. Currently, his organization does not leverage this technology. During this talk, Matt will discuss the value that automation can bring, what he is currently missing, and the steps that he is taking to implement that automation to bring efficiency, accuracy, and better customer service to his organization.
Why You Should Attend:
• See how vulnerability reporting is presented for the interests of compliance, IT, and CEO.
• Understand new assessment precision and remediation prioritization tools.
• Learn how key vulnerability management solution providers are expanding vulnerability assessments to include more than just network endpoints.
Although NTP reflection/amplification attacks have been observed in the wild for many years, recent high-profile attacks have drawn more attention to them. In this webinar, a member of the Arbor Security Engineering and Response Team (ASERT) will conduct a deep dive into some recent NTP attacks. Network-scalable best practices for detection, classification, trace-back and mitigation of high-impact attacks, ranging from the tens of Mbps up to more than 300 Gbps in size, will be addressed.