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IT Service Management

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The backbone of your IT infrastructure

IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.

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Winning ITSM: Strategies for Customer Engagement & Adoption Phyllis Drucker, Linium Cloud, Big Data, ITSM – all things we should be doing. Right?

Perhaps. As IT professionals, we’re often so heads-down keeping the lights on that we forget why we’re doing all this work in the first place: Our CUSTOMERS! This session begins with offering some key reasons companies implement Service Management and how it can bring value to the organization, followed by implementation strategies that rely heavily on customer engagement. Listeners will be able to clearly envision where customer involvement is critical vs. those internal processes they can craft themselves.

Key points of this session include:
- Engaging customers in the processes of Service Strategy
- The importance of customer involvement in Service Design
- Adoption and buy-in for service improvement
- The importance of the “service review” meeting
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Apr 21 2015 3:00 pm
45 mins
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