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IT Service Management

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  • NoOps is NoSense
    NoOps is NoSense Daniel Breston, Lean IT consultant Recorded: Apr 20 2017 28 mins
    NoOps in DevOps is NoSense. Automation yes. No people for running things, looking for improvements, answering questions, making decisions is not possible. Maybe one day but for the next few years you need people and I for one am glad. In this session we will discuss why you would consider NoOps and then reveal the practicalities making this not only challenging but nonsense.
  • The difference between Agile PPM and agile PPM – and why you need both!
    The difference between Agile PPM and agile PPM – and why you need both! Steve Romero, Romero Consulting Recorded: Apr 12 2017 45 mins
    Agile development methodology is critical to almost every organization that relies on software development to achieve their enterprise strategy. Companies of every shape and size now rely heavily on agile development projects and programs to quickly and assuredly deliver new products and services to their customers.

    Initially viewed as antithetical to project governance, organizations must recognize agile efforts require the power of project and portfolio management (PPM) to assure agile projects realize enterprise strategic objectives. This webcast will describe the multiple dimensions of “Agile PPM” and what organizations need to do to enable PPM agility in their Agile world.
  • Cisco IT – Our Agile Journey
    Cisco IT – Our Agile Journey Kelly Conway, User Experience Manager, Cisco Systems and Robbie Rivera Agile Coach and Practitioner, Cisco Systems Recorded: Apr 12 2017 47 mins
    The challenge at Cisco Systems, with 70,000+ employees is to balance and maintain an Agile mindset while simplifying the user experience. Cisco IT has established an Agile culture by defining business outcomes that include faster time to market, improve user experience and optimize cost of delivery. As we move to the Cloud, Cisco IT will prepare the workforce for the increased speed of change.

    Kelly Conway and Robbie Rivera will share their experiences as Cisco IT re-invented itself to embed in it’s culture, Agile mindset and methodologies. Kelly will walk us through the multi-year organizational transformation from her lens as a User Experience manager. Robbie will share his experiences as an Agile Coach and Practitioner embedded within teams transitioning to Agile.
  • How to Transform Meetings and Dramatically Improve Business Outcomes
    How to Transform Meetings and Dramatically Improve Business Outcomes Rick Lansky, Co-founder, Instant Agenda (CA Accelerator), CA Technologies & Michael Ball-Marian,Co-founder ,Instant Agenda Recorded: Apr 12 2017 47 mins
    We're wasting 15% of our at-work time and we're almost completely ignoring it.
    Most of us hate meetings. At best, meetings are considered a necessary evil. If the meetings are so terrible, why not stop them? If they are so necessary, lets make them highly effective!

    We’ve spent billions over the past several decades to improve the agility and effectiveness of our development practices and management. As knowledge workers, we spend over 30% of our time in meetings. Surveys show 50% or more of that time is wasted. Why have we virtually ignored meetings as a target for transformation and agility? We'll demonstrate how to dramatically improve business outcomes across your entire organization by applying Agile principles and practices to your meetings.



    *In accordance with its Privacy Policy, CA Technologies may disclose your registration information with its partner(s) which assist with this presentation. For more information about CA’s disclosure practices, please visit the CA Privacy Notice here http://www.ca.com/us/privacy.aspx.
  • 2017 Pulse of the Profession®: Success Rates Rise
    2017 Pulse of the Profession®: Success Rates Rise Tricia Cabrey, Market Researcher, PMI Recorded: Apr 12 2017 32 mins
    PMI’s latest Pulse of the Profession® research suggests a positive change in the way organizations are managing projects and programs. At the same time, the definition of success is evolving, and the ability of projects to deliver what they set out to do—the expected benefits—is just as important as the traditional measures of scope, time, and cost. This presentation will review PMI’s latest findings of how organizations are becoming more mature with their project practices and what factors they are investing in that distinguish more successful project performance.
  • Optimize Your PPM Journey with CA Services
    Optimize Your PPM Journey with CA Services Bryan Reid, Sr. Director, Practice Services, CA Technologies Recorded: Apr 12 2017 49 mins
    Learn what is working, and what has changed in how you implement and grow adoption of CA PPM successfully. This session is focused on sharing best practices, tools and techniques to help you achieve your business outcomes weather you are a new or advanced user. Some of the discussion topics will include: On-Premise vs. SaaS? When can a 'Value Realization Roadmap’ or ‘Maturity Assessment Plan’ help me and how do I get one? Can anyone help me, now that I have ‘customized’ too much?
  • Creating Digital Businesses
    Creating Digital Businesses Jim Tremlett, Agile Advisor, CA Technologies Recorded: Apr 12 2017 50 mins
    The third wave of agility has begun – business agility (Wave 1: agile, Wave 2: scaled agile, Wave 3: business agility).The transformation of enterprises to digital businesses is leading this third wave. In this talk, we’ll discuss what this “digital transformation” entails.

    As evidenced by attendance at the recent, inaugural Business Agility Conference in February, this transformation is most acutely felt in the digital arms of traditional banks and financial services companies were rapidly changing customer expectations and competitive pressures from fintech start-ups are driving the transformation.
  • What is Business Agility?
    What is Business Agility? Stephen Denning, Thought Leader and Author Recorded: Apr 12 2017 50 mins
    Business agility is an increasingly common theme discussed in organizations, but what is it? Research has shown that there are three laws or principles found across all agile organizations:

    • The law of the customer: An obsession with delighting customers by continuously adding value for customers and users, as well as a recognition of the current need to generate instant, intimate, frictionless value at scale.

    • The law of the small team: Big difficult problems need to be disaggregated into small batches and performed by small cross-functional autonomous teams, working iteratively in short cycles in a state of flow, with fast feedback from customers and end-users.

    • The law of the network: A recognition that, to achieve full business agility, the whole organization needs to embrace the entrepreneurial mindset.

    Pursuit of all three laws is key to sustaining business agility. Individually, none of the observed management practices are new. What is new and different is the way that the management goals, practices and values constitute a coherent and integrated approach to continuous innovation, fueled by a pervasive entrepreneurial mindset.
  • Is Your Information Actionable?
    Is Your Information Actionable? Amy Skaar, CA PPM Practice Director, WinMill Software and Doug Kalkowski, Sr. CA PPM Consultant Recorded: Apr 12 2017 47 mins
    The numbers don’t lie…. Or do they? How can you tell? CA PPM provides companies with a wide variety of features and functionality to improve project performance, resource utilization and portfolio management, but how can an organization know if the data they are viewing is accurate? As the old saying goes, garbage in, garbage out.

    In this course we will dig into the numbers and help you determine if your data is telling the whole story. We will dive into what metrics matter and how you can provide your managers with the tools they need to ensure they are telling the right story. Proper data analysis can help determine if current work processes need adjusting, if additional training is needed, or if the right people are working on the right things. We will give you some ideas of things you can do immediately to spot data inconsistencies, and to improve data quality.

    In this session we’ll cover:
    • Identifying what information matters
    • How to measure the data
    • How to determine the quality
    • Tips and tricks to spot poor data
    • Tools that can be put in place to improve quality


    *In accordance with its Privacy Policy, CA Technologies may disclose your registration information with its partner(s) which assist with this presentation. For more information about CA’s disclosure practices, please visit the CA Privacy Notice here http://www.ca.com/us/privacy.aspx.
  • GitHub Driven Project Management
    GitHub Driven Project Management Andrew Homeyer, Waffle.io Recorded: Apr 12 2017 44 mins
    Engineering teams are empowered to adopt the tools and products that help them succeed, like GitHub and GitHub Enterprise. What does that mean for your project managers, who still need insight into what work is being done, but engineers are frustrated by status updates? At Waffle, we’re reinventing how project management works by building it for engineers first, and still enabling management to track status and make decisions. Learn from our experience helping thousands of teams adopt modern agile project management methodologies without making it harder to actually get work done.

    In this session you will:

    • Be challenged to re-think how you define engineering team success
    • Learn the concept of DevPM and how it relates to rapidly delivering customer value
    • Learn how some of the most productive and innovative engineering organizations in the world think about project management

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