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IT Service Management

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  • We collect a lot of data about our IT environments, but leverage a very small amount of it to reduce downtime and identify root cause of many of our issues. It doesn’t have to be that way. Advances in big data and AI algorithms allow us to rewind the clock and determine root cause of events that can and do reduce our organizations effectiveness and profitability.

    Join us to learn the future of operations analytics and how you can leverage it in your organization.
  • How to inspire collaboration, communication and speed of response in the most critical moments, across the whole organisational community, where many/most don’t understand their role and don’t see the need to engage.
  • The landscape of IT Service Management is rapidly changing unlike anything we have previously witnessed. This session will explore IT trends such as mobility, cloud, IoT, ITAM, social media, B2B, analytics, and how they will affect Service Management over the next five years. Learn how three key projects will help organizations keep up with increased Service Management demand despite shrinking IT budgets.
  • Today’s customers expect fast, personalized service. But how do you meet customer expectations when you’re clicking through multiple screens to find the correct information, manually combining reports and managing a distributed workforce? Cloud integration can help. Register for our webinar to learn which integration tools you should be leveraging to take your customer experience to new heights and give your business a competitive edge.

    In this webinar you’ll learn:
    - The difference between patchwork and seamless integrations
    - Tips to wow customers and streamline your customer service processes
    - Ways to gain a holistic view of your daily operations
    - How to create consistency between your different locations and departments
  • This panel debate will put Service Integration & Management (SIAM) under the spotlight.
    - Is it really delivering upon its promises?
    - Are customers who retain it in-house realising the benefits they expect?
    - Are Service Providers meeting the challenges posed by SIAM
    - What does “good” SIAM look like?
    - What are the signs it’s going well / badly?
    - Do the business typically notice any difference in service quality?
    - How does SIAM complement existing frameworks such as ITIL, COBIT, etc, and can / should SIAM form a framework in its own right?
    - What have the ITSM tooling providers done to support SIAM organisations?
    - What are the most effective characteristics of successful SIAM governance models?
    - What does the future hold for SIAM?

    This panel debate, hosted by Steve Morgan, Director of Syniad IT, will seek to find some answers and determine whether SIAM is really delivering upon its promises. Steve will be joined by Daniel Breston,Chief of DevOps Transformations for Ranger4, James Finister, Global ITSM Strategist at Tata Consultancy Services and Julian White, Head of Change Management at Royal Mail.
  • IT didn’t invent service management. Nor is IT the only corporate service provider that can benefit from service management or, for that matter, IT service management (ITSM). The reality is that other corporate service providers such as HR, facilities, and legal have similar operational and service management requirements to IT. For example in dealing with employee issues, requests for services and information, and changes. And, as such, these other business functions can also benefit from proven ITSM best practices and capabilities, such as ticketing, workflow and automation, knowledge management, and self-service – to improve efficiency and to deliver a better customer experience. This non-IT use of ITSM is now commonly called “enterprise service management” and, after over a decade of low-profile adoption, it has finally risen up the corporate improvement agenda to become one of the hottest ITSM and business improvement trends of 2015 and beyond.

    Attend this webinar to:

    - Understand the issues common across corporate service providers such as IT, HR, and facilities, and how enterprise service management can help.
    - Appreciate what enterprise service management entails and how ITSM technology can be reimagined and leveraged to support other business functions.
    - Receive practical tips on how to best start out, plan, deploy, and succeed with enterprise service management.
  • The IT department is not the only department dealing with requests
    and questions from their customers. HR, Facility, Fleet, Hospitality and
    many others have the same requirement as IT does yet they lack
    applications to support this. More and more these departments turn to
    IT to see if they can use the ITSM tool of the IT department. ITSM tool
    vendors have started to recognize this and are adapting their tools to
    support Service Management beyond the IT department. The promise
    of higher efficiency and lower cost certainly exists but what are the
    pitfalls to avoid and what are critical success factors? This webinar will
    give you some very practical tips to successfully integrate multiple
    departments into one service management application.
  • Is your ITSM solution designed to add continuous value after deployment? Unfortunately, the odds are that it's not. We've all been there, we've all seen it - great tools not delivering the value they promised to deliver. Yet, here we are, still measuring the success of a project based on how successful the implementation was, instead of based on what happens after a solution goes live.

    Join us in this session where we will discuss what needs to be considered to really succeed with a tool and get as much as you can out of it.
  • Are you ready for the next wave in endpoint computing? It’s multi-platform, multi-device, mobile, virtual, - get ready to gain control!

    Employees are no longer chained to desktops in one location, but constantly on the move, using a variety of devices, and accessing a multitude of applications. The dramatic growth of Apple technologies in the enterprise, coinciding with the growth of mobility, and the increase in employee-owned devices is making it more challenging for organizations to manage and secure their infrastructure.

    Join our webinar to learn about the top challenges and 3 strategies to manage and secure your cross-platform environment and future-proof your organization for the next wave.
  • To keep pace with the increasing demands to become a more digital business, IT organizations need to have the foundational digital service management pillars in place to; create, launch, secure, manage, analyze and restore digital services via strong strategy, governance, intelligence and automation.

    Time is money, whether launching new services, fulfilling orders, improving performance and engagement or reacting to predictive intelligence. The ability to create, enable and deliver these capabilities to the rest of IT, to your internal associates and to your clients will determine your future success and survivability.

    Join us for part one of a three part series where we will discuss how cloud impacts ITSM from both a tool and overall infrastructure perspective and how mobility first is key to your future and look out to 2016 and the forces shaping our industry.

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