Hi [[ session.user.profile.firstName ]]

Service Management Insights - CA Technologies

  • Date
  • Rating
  • Views
  • The future workforce (GenZ) and the millennials (GenY) bring a new set of challenges for today’s IT Service organizations. Having grown up through the emerging technologies such as mobile and social, these generations have different personalities, goals and expectations. In this session we will look at the different generations, their personalities and the evolution of their digital experiences impacting ITSM. Join us to discuss the role of social, and other emerging technologies like VR that are going to shape your future.

    In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx
  • It’s been an “interesting” road to software license compliance the past several years. Most would contend the road keeps going. But what’s beyond compliance? How about optimization…a world where your software license and IT infrastructure management are unified to achieve an optimal cost state? This session will take us through the past, present and future of software asset management in a drive to optimization. It will include stops along the way to look at software license compliance, redeployment and utilization, as well as the impacts of hardware and infrastructure on licensing costs. It should be a fun ride!

    DISCLAIMER: In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx
  • What do service desk analysts do? How do they spend their days? What are their challenges? Take a deep dive into the work of a service desk analyst during this webinar. Drawing on extensive HDI research and his own experience in the role, Roy Atkinson will shed light on the real work of the analyst, including problem-solving, customer service, knowledge management, and navigating the increasingly complex world of IT, Shadow IT, BYOD, and other hurdles.

    • What other tasks are they responsible for?
    • How does their work feed into the other areas of service management (ITSM)?
    • Are the current tools they use making their work simpler, or more complicated?

    Learn how you can optimize your processes and tools to make the life of the analyst better, improving service management and business productivity.

    In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx
  • When it comes to realizing success in today’s era of service desks, the importance of an effective and fully integrated knowledge management solution cannot be underestimated. Making the transformation to a knowledge-driven organization is non-trivial, and takes time. Although culture does not change overnight there has been a cultural shift in the workplace making IT organizations take a fresh look at their knowledge management strategy. There is no denying that today’s majority workforce of tech-savvy, self-sufficient millennials are now driving broader acceptance of knowledge as king.

    So why are IT organizations finding it difficult to overcome these cultural and organizational barriers and implementing a successful knowledge management solution? This presentation will explore six key barriers to transforming to a truly knowledge-based culture, and practical ways you can overcome each.

    In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx
  • Today’s workforce is highly technologically literate, mobile and expects great experiences in each aspect of their working life. Your company's best employees must be able to get their work done anywhere and without interruption. They need more flexibility in how they consume and leverage technology. Your ITSM initiative is not cutting it. ITIL has burdened the support organization with up to 26 different process masters, when what is really needed in your ITSM program are processes which are built for the workforce and enabling their productivity. I&O organizations must look beyond ITSM as we know it today and provide workers with pain-free, productive, personalized, and predictive service.

    During the session you will learn about:
    • The current state of ITSM initiatives
    • Why you should pivot your ITSM agenda towards workforce productivity
    • Frameworks that ensure your actions are linked with valuable employee outcomes

    In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx
  • The 80's called, and they don't want their ITSM solution back. A recent, deep-dive study on ITSM reveals that users on both sides of the service desk are frustrated, overwhelmed and under-serviced by today's products.

    Learn in this session about a new vision for ITSM focused on how IT analysts and business consumers actually do their work.

    In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx
  • The Application Economy is having profound impacts on not only how we approach IT and business, but also in the role IT Service Management (ITSM) plays. It is clear that ITSM’s new role, rather than controlling and directing people's use of technology, is now to empower and enable them on both sides of the service desk. This session provides a deep dive into how ITSM has changed over the years. It then will look at new research to give us a glimpse into exactly where we are today, where we may be headed and what we need to avoid.

    In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx
  • Save time and money with Neighbor-aware Software Distribution (NASD). NASD provides for significant performance improvement by speeding up software and patch distribution timeframes across your environment. It may also significantly reduce infrastructure cost and complexity by minimizing the number of Scalability Servers to support the environment and may even eliminate the need for a Scalability Server in highly-distributed environments with many small remote offices.

    Join Mike Gallo, Sr. Principal Consultant at CA Technologies for an overview of how this new architectural option can benefit your organization.

    In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx
  • See how Enterprises will achieve rapid cost and time savings while simultaneously decreasing the risk associated with executing on the Enterprise Closed Loop Incident Management processes to support Network Operations.

    Join us as Ed Luna, Sr. Principal Consultant at CA Technologies addresses the following business value areas that can be achieved:

    •Improved related service delivery by over 90%
    •Reducing risk by eliminating manual errors that cause service outages and delays caused by infrastructure outages process inefficiencies
    •Improve speed for MTTR infrastructure by as much as 70%
    •Document 100% and provide end to end audit trail of MTTR processes within Close loop incident Management
    •Achieve 100% compliance through repeatability and consistency of Network Operation run book Processes
    •Extend the value of existing infrastructure investment
  • See how Enterprises Orchestration will achieve rapid cost and time savings while simultaneously decreasing the risk associated with executing on the Data Center infrastructure Management (DCIM) processes such as onboarding and decommissioning infrastructure into enterprise.

    Join us as Ed Luna, Sr. Principal Consultant at CA Technologies addresses the following business value areas that can be achieved:

    •Improved DCIM related service delivery by over 90%
    •Reducing risk by eliminating manual errors that cause service outages and delays caused by DCIM process inefficiencies
    •Improve speed for provisioning infrastructure by as much as 70%
    •Document 100% and provide end to end audit trail of Data Center Management processes
    •Achieve 100% compliance through repeatability and consistency of Data Center Management Processes
    •Extend the value of existing infrastructure investment

Embed in website or blog