Join Kulvinder Bhupal from CA Technologies as he discusses how to catalog your cloud offerings and publish out IT/Cloud infrastructure services for business consumption.
As more and more organisations turn to the promise that cloud computing offers, one of the major challenges is how IT present and manage these services for easy business consumption. The aim being that we want to use these services as we would any common household utility.
This webcast will discuss how to:
•create and define cloud and infrastructure services to be relevant and meaningful
•organise and publish these out to the business to enable simplified self-service
•manage the service lifecycle from approvals through to provisioning and to decommissioning
The benefits of this are that your business service consumers can readily understand and access the cloud based services that are available to them and at what cost and service level. The request process is automated increasing IT agility with reduced service support costs.
RecordedAug 10 201147 mins
Your place is confirmed, we'll send you email reminders
Daniel Breston, Business Technology Transitionologist, Ranger4
Continuous is a big word and often used. Continuous Service Improvement, Continuous Integration, Continuous Delivery or Deployment and I am sure you know of several more.
Continuous is also a scary word as it implies that you are always doing something. Always.
But Continuous can be a friend and if used as such, Continuous can help make you better than Good. Continuous can help make you great.
Learn more about the word Continuous and why by basing it on the blended methodologies of Agile, Lean and ITSM (now known as DevOps) you, your team and your business can be great for your employees and customers.
The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do not accurately convey the strategic potential of user support. The fact is very few support organizations operate in a Strategic Paradigm. The result is that most do not fully exploit the inherent leverage of user support to achieve a competitive advantage for IT.
In this session Jeff Rumburg, Managing Partner at MetricNet, will discuss what it means to be a Strategic Support organization, and provide case study examples of support organizations that operate in a Strategic Support Paradigm.
Attendees of this webcast will learn:
•Three Sources of Leverage in a Strategic Support Organization
•Two Metrics to Measure Your Progress Towards Strategic Significance
•Key Success Factors for Achieving Strategic Enlightenment
•Benchmarking Results from Strategic Support Organizations
David Smith President Micromation Inc. ITSM, ITIL, Lean, Kaizen, ISO, TCO, Author – Implementing Metrics
Since IT is primarily “Knowledge Work” it’s critical we understand our productivity vs. the value we create. Time is the key factor in calculating productivity. It is also important to know what value-added vs. non-value activities consume our time.
Leading organizations are tapping into a new Lean IT measurement model to better understand how to measure throughput, efficiency, effectiveness and quality of ITSM services.
There are three common measurement constraints:
1. What to measure for value creation, alignment and operational excellence.
2. Interpreting results. Many lack the skills and methods required to analyze metrics data to support corrective or preventative action.
3. Getting/trusting data. Underlying data collections systems are not designed to support analytical methods required for management decision making and/or are not trustworthy.
This session is about how savvy IT managers are implementing a new Lean IT monitoring and metrics and ITSM.
In 45 minutes we’ll cover:
What’s Lean all about
How Lean maximizes customer value by minimizing waste
Critical to quality measurement for ITSM
Value stream mapping technique
Lean ITSM value stream metrics
Interpreting result with examples of non-value activities (waste)
How to get trustworthy data
How to learn more
How to get started for no cost
Daniel Breston, Chief of DevOps Transformation, Ranger4
How do you know you are on course?
How do you know your Agile is making things faster?
How do you know your ITSM is making things safer?
How do you know your lean is making things better?
How do you judge whether you are improving or getting feedback at the right time and for the right purpose?
How do you know feedback is being used?
DevOps is there is help guide you on WHY you want to use metrics that are key and what these metrics will help you change. DevOps challenges you you to use them wisely though and this in itself is a cultural shift. Metrics drives collaboration and communication. Learn more via this session on how Key Indicators of Performance can help your idea to realisation (development of an idea until it goes operational) lifecycle.
Diego Berea - Director of Ozona Consulting, ISO 20000-2 co-editor, ISO 20000-9 project editor
Monitoring tools have always been there. Other sources also provide useful information to calculate availability and performance of IT Services.
However, not always that data contributes to provide real insight of the health of IT Services and their impact in business.
This session presents new trends in the monitoring, aggregation and automation of service availability, service capacity and service level monitoring, aligned with ISO 20000 requirements and ITIL best practices.
In 45 minutes we’ll cover:
- Service monitoring needs according to ITIL and ISO 20000
- ITSM vs BSM, aligning IT with the business
- Real-time, historical and predictive monitoring
- Different approaches to service monitoring
- New trends in service monitoring, dashboards and reports
- How to learn more
- Tips on how to get started
IT departments are constantly searching for new ways to optimize the speed, quality, and cost of their IT Service Management (ITSM) activities. Surprisingly, one solution that is often overlooked in the optimization process is the increased usage of a discovery tool within a configuration management system (CMS) to be the powerhouse for all ITSM, ITAM, operations analytics, and even network management processes.
This webinar will take a deep dive into the uses of discovery tools and how they can be greater leveraged into all facets of ITSM, ITAM, operations analytics, and network management processes for increased value creation.
Discovery Tools: Why they’re more relevant than ever
ITSM, ITAM, operations analytics, and network management use cases and functions enabled by an integrated Discovery Tool
Examples of successful integrated Discovery Tool usage across all IT processes
HPE Universal Discovery Tool and Applications
Cost vs. quality: It’s a perennial issue in technical service and support. Drive your costs too low, and you risk sacrificing the quality of service. Conversely, if you push quality too high (yes, that’s possible!), then you drive your costs through the roof. Understanding the cost/quality tradeoff is the most critical step toward optimizing your support model.
Using data from more than 300 benchmarks worldwide, Jeff Rumburg will illustrate how top-performing service and support organizations strike an appropriate balance between the cost of service delivery and the quality of support provided. He’ll share simple yet powerful techniques that will enable organizations to pinpoint their position on the cost vs. quality curve, determine if higher (or lower) quality is justified, reduce costs without sacrificing quality, and improve quality without increasing costs.
Finally, he’ll share an interactive scorecard that organizations can use to determine whether service and support has been optimized, and, if it hasn’t, to identify the tangible steps needed to achieve an optimized support model.
Bill Briggs, CTO, Deloitte Consulting LLP Ross Mason, Founder and VP of Product Strategy, MuleSoft
Almost everyone is undergoing digital transformation, but not everyone knows the right way to do it. In a recent MuleSoft survey, 96 percent of respondents are executing on digital transformation initiatives or planning to do so in the near future. However, the results also showed that just 18 percent of IT decision makers are confident that they will succeed in meeting this year’s digital transformation goals. To do this effectively, IT teams need different skill sets, tools, and more importantly, different mindsets. Join Bill Briggs, CTO at Deloitte, and Ross Mason, Founder and VP of Product Strategy at MuleSoft, to learn how IT can grow beyond “business as usual".
Rick Leopoldi, Managing Business Consultant, RL Indformation Consulting LLC Abstract
This presentation examines the role of IT Governance in Service Management. In particular it focuses on leveraging IT Governance around ITSM and ITIL including its importance, definitions, model, implementing highlights and critical success factors.
David Smith, President Micromation Inc., ITSM, ITIL, Lean, TCO, ISO, Author – Implementing Metrics
What’s the new digital business model used by leading organizations?
Leading organizations are tapping into a new IT model for extremely fast concept-to-cash or low time-to-market, andmuch lower operating and capital expenditures vs. being replaced by a startup or an App.
Imagine up to 200 times faster software deployment, 30 times increased deployment frequency, and 60 times higher change success rates. The data doesn’t lie.
Organizations such as Netflix, Spotify and Facebook are transforming IT by successfully implementing DevOps principles.
You don't have to be a hot internet company or a gigantic enterprise to be a DevOps leader.
Companies large and small, young and old, have magnificently made the transition and have the proof of success in their pockets.
This session is about how savvy IT managers are implementing a new digital business model to run IT like a business.
Charles Betz, IT Strategist, Architect and Advisor
What is DevOps? Where did it come from? What do it and the broader Agile movement mean for the enterprise, and for IT service management? The good news is that from a customer perspective, DevOps is one of the best things to happen in years. The challenge is that DevOps has a radically different approach to process, risk management, and IT operating models. It is transforming our basic understanding of how IT work gets done, and even how it is defined.
Come and hear an experienced enterprise architect and ITSM professional talk about a variety of cases and examples illustrating just how fundamental the DevOps challenge is for ITSM. Key points:
-DevOps culture, practices, and automation
-The trend from “project” to “product” management and what this means
-The Kanban emphasis on limiting work in process and understanding IT demand in a unified way
As a bonus, attendees will receive a brief introduction to the free, open source project Calavera, a functioning DevOps toolchain in miniature using Vagrant, Chef, Jenkins, and other modern tools. Calavera can be easily installed as a virtual environment on a modern workstation or laptop for training and educational purposes.
DevOps Agile Skills Association (DASA) is a non-profit organization that provides an open global community for DevOps and Agile Skills development. It is organized as a community-driven organization open for participating member organizations to help define role based competences and learning curricula. Wakaru Oy is a forerunner member of DASA and is taking part in the development of DASA competence model.
Presentation will cover the basis of DASA DevOps framework and the competence model. Participants will gain valuable insights into the DevOps Principles that DASA has embraced in the development of our Competency Model and Qualifications Scheme.
More info can be found here: http://godasa.org/ or https://www.oppia.fi/kurssisivu.php?id=7c43f8c707f1aede0a4350694d73cddc (in Finnish).
User expectations are changing. Users demand a better user experience with support, fast response and short resolution times. At the same time, IT is under pressure from the business to reduce risk and cost. In this world, the service desk continues to be the main bridge between the business, users and IT. Hewlett Packard Enterprise has added a new offering, HPE ITSM Automation Suite, an on-premise software suite which helps today’s IT organizations meet these new needs. HPE ITSM Automation Suite provides all software needed to build your big data service desk.
Join this webinar to learn about:
What is HPE ITSM Automation Suite and why you should care?
How the ITSM suite will help to automate core ITSM use scenarios
How to improve user experience and agility with a big data service desk
Strategy and direction of HPE IT Service Management Automation Suite (incl. Service Manager)
Paul Rohan, author of "PSD2 in Plain English" & Danny Healy, Banking API Specialist, MuleSoft
Open Banking is set to disrupt the financial services value chain. Across the world, this disruption can already be seen with a number of innovative initiatives emerging and with pressure from regulation, such as PSD2 in Europe, beginning to impact institutes.
With the foundations starting to build, what are the common approaches to Open Banking and how can you avoid the pitfalls?
Hear from MuleSoft Banking API specialist Danny Healy and industry veteran Paul Rohan, author of "PSD2 in Plain English", for a unique business and technical insight from the leaders in API-led connectivity.
Will you simply survive? Or change to thrive, in an Open Banking world?
Charles Betz, IT Strategist, Architect and Advisor
The Open Group IT4IT™ Forum was launched in October 2014. The mission of this new Forum is to develop, evolve, and drive the adoption of The Open Group IT4IT Reference Architecture, a "business architecture for the business of IT."
This presentation will provide a brief overview of the IT4IT Reference Architecture that covers the entire IT value chain, from strategy and architecture through application development to service management and operations. It will then go into further detail on the work of the IT4IT Agile Workstream, which provides the following guidance:
- a standard reference architecture for representing portfolio and product backlogs
- a standard reference architecture integrating a DevOps toolchain in an ITSM context
- Identifies the queues typically found in the managed IT environment, facilitating greater visibility into work-in-process
- Reconciling Agile frameworks (SAFe, Kanban) with traditional process frameworks
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.
Join this webinar to be certain of making the right decisions on moving resources to the cloud. You’ll see how to evaluate which workloads are candidates for cloud migration PLUS measure how efficiently you’re utilizing your own resources.
The CloudPhysics Cost Calculator for Private Cloud lets you apply basic costing models to determine your actual costs per virtual machine (VM) in terms of power, compute resources, memory, storage, licensing, and more to generate a cost baseline.
Now you can apply CloudPhysics rightsizing intelligence to your VMs. See your “as is” costs beside your rightsized costs at peak, 99th percentile, and 95th percentile. Capture savings by reducing workloads to match actual demands and reduce overprovisioning.
When mapping your VMs to their public cloud instances, apply the same peak, 99th percentile, and 95th percentile data to reveal cost difference for private versus public cloud.
Attend this webinar to be sure you’ve optimized decision-making before you move.
Cybersecurity has jumped to the top of companies’ risk agenda after a number of high profile data breaches, and other hacks. In an increasingly digitized world, where data resides in the cloud, on mobiles and Internet of Things enabling multitude of connected devices, the threat vectors are multiplying, threatening the firms’ operations and future financial stability.
Organizations with the ability to view cybersecurity breaches as a risk, with associated probabilities and impacts, can strike the right balance between resilience and protection. By bringing together leadership and capabilities across fraud, IT, cybersecurity and operational risk, organizations can connect the dots and manage their GRC program more effectively. Organizations need to employ a proactive approach to review their existing risk management processes, roles and responsibilities with respect to cybersecurity to re-align them into an overall ERM strategy with boardroom backing.
Attend this panel webinar, as we discuss these issues and address ways to develop an evolving GRC program to cope with the growing threat landscape.
Join us for the third and final webcast in our series on micro-segmentation, how it protects networks, and how it works with perimeter firewalls. We’ll also discuss its advantages beyond protection in automating security workflows and more.
In this webcast series, we’ve explored the security benefits of micro-segmentation with NSX, notably how it protects data centers inside the perimeter firewall. But did you know that with micro-segmentation, IT can also automate security workflows such as provisioning, moves/adds/changes, threat response, and security policy management? Join us as we discuss:
• How to improve accuracy and gain better overall security in the data center
• Security policy approaches with network virtualization
• How to automate security workflows to gain greater agility
Build a fundamentally more agile, efficient and secure application environment with VMware NSX network virtualization on powerful industry standard infrastructure featuring Intel® Xeon® processors and Intel® Ethernet 10GB/40GB Converged Network Adapters.
Data communication speeds are constantly increasing to keep up with the demand in bandwidth. Ethernet speeds of 100 Gb/s are being deployed and 400 Gb/s or more are being considered. As the speeds increase, the reach of multimode fiber gets shorter. One way to mitigate the shrinking distance is to the use the highest bandwidth fiber. What if we tell you that the transceivers can help mitigate as well?
Topics to be discussed include:
- Characteristics of cable, connectivity, and transceivers and how they can maximize network reach and flexibility
- Current trends in Ethernet and Fibre Channel and what is coming in the near future.
Telco Cloud represents an enormous opportunity for communications service providers to transform their business practices. By bringing together the best of telco and cloud tools and technologies, communications service providers can deploy network functions anywhere to provide the best user experience without sacrificing service reliability. In this webinar, we will highlight the technical problems and challenges and offer a variety of solutions for the audience to address performance, availability, security, and manageability and automation as they consider their options for transforming their networks in a Telco Cloud environment.
Over a decade ago, API-accessible key/value-based storage was introduced as a service by Amazon and as software by Caringo. Amazon’s service-based approach matured quickly, while the general storage market slowly adopted the API approach. The on-premise market demanded a traditional file interface, leading to various “gateway” products. However, for the majority of use cases, the logical file gateway architecture is flawed. Is it time for file to evolve with object? This webinar examines the past decade in file interface gateways and the needs of the market versus what is available.
The use of broadband Internet connections in SD-WAN environment has many benefits, however for any enterprise, performance and reliability cannot be compromised. An SD-WAN solution must include all the functionality needed to meet these essential requirements that deliver outstanding performance and Quality of Service by:
•Actually improving the quality of the bandwidth you already have, instead of routing around it
•Enabling centralized control and administration of network-wide policies
•Providing detailed visibility into real-time and historical application and network trends
•Allowing for the modular deployment of WAN optimization to insure performance when you need it, where you need it
This all adds up to an enterprise-grade, performance-centric offering that allows your SD-WAN to rapidly connect users to the applications they need. Deployment times are reduced significantly and enterprises enjoy enhanced performance, visibility and control over the entire network.
Within the financial services industry, middle office analytics and simulations continue to grow in volume and complexity. Massive compute and storage demands cause strain on IT resources. While new technologies promise speed and scalability, evaluating this unique middle office environment requires a look at compliance, risk, and pricing analytics to determine potential gains and losses. In this webinar, IDC – Financial Insights Research Director, Bill Fearnley, looks at current middle office IT workflows supporting analytics, backtesting and financial modeling and evaluates a hybrid cloud infrastructure to support growing demands.
In this webinar, you’ll:
· Hear an IDC Analyst’s view on the current financial services IT environment
· Learn of common challenges and approaches to combat growing strain on compute and storage infrastructure
· Join in a discussion about the viability of enabling cloud services to expand compute and storage capacity
· Gain guidance on how large hedge funds and investment banks are overcoming inherent cloud challenges like latency, data accessibility, and cost management
There has been a great deal of interest in Graphene. Some would call it hype. But with its flexibility and heat conduction properties, this atom-thin layer of carbon, which has been touted as the strongest material ever measured, has enormous product and market potential for the ICT industry.
Because graphene is conductive at nano-scale layers, it can be used for lightweight, flexible yet durable display screens, electric circuits and solar cells. It is also currently being made into inks and 3D printable materials. Imagine what this can mean for the design of communications devices, or circuitry, or batteries. Imagine the impact on wearables, the design and development of IoT sensors, or large scale retail store windows. Graphene holds a great deal of promise.
Despite the potential graphene promises, it has taken longer than expected to transform research and development into commercialized product.
This webcast will explore both the tremendous potential harbored in those structured carbon atoms and the business reality. The focus will be on the use of the material for the ICT industry. We will also look at other use cases that may be the first steps on graphene’s path to commercial application.
- Dr. Stephen Hodge, Research Associate at the Cambridge Graphene Centre, Engineering Department, University of Cambridge
- Anthony Schiavo, Research Associate, Advanced Materials Team, Lux Research, Inc.
- Limor Schafman, Director of Content Development, TIA (Moderator)