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  • Chaos in the Call Center
    Chaos in the Call Center
    Chris Kellner - Global VP Sales at DigitalGenius, Emma Clarke - Product Manager at Metapack Recorded: Jul 2 2020 21 mins
    Retailers have had to move swiftly in recent times to adapt to the dramatic changes in how people shop – the question is, has the overall customer experience caught up? As more consumers move online, including more than ever who are new to the format, the strain on customer call centres is at an all-time high. In this webinar, Chris Keller, Global VP Sales at DigitalGenius and Emma Clarke, Product Manager at Metapack, will explain why transparency and access is crucial to staying on top of this demand, and discuss the methods they have employed to help retailers reduce costs, increase productivity, and – most importantly – drive customer loyalty during this challenging time.
  • Catalytic live group demo
    Catalytic live group demo
    Nasir Feerasta Recorded: Jun 30 2020 25 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!

    This week, you will learn:
    - How companies are leveraging low-code automations to improve processes
    - What key areas you should consider when automating workflows
    - The speed in which you can create improved workflows
    - How you can measure the impact on your business
  • Transforming Omni-Channel Marketing Analytics on Trillion Data Points
    Transforming Omni-Channel Marketing Analytics on Trillion Data Points
    Matt Holland, Vice President | Pranay Jain, Solutions Engineer Recorded: Jun 25 2020 42 mins
    With millions of customers interacting regularly through active Rewards programs, mobile apps, eCommerce channels, and global presence, retail businesses have the richest datasets.

    Join our webinar to see how you can Leverage smart OLAP to deliver unmatched performance on trillions of rows and learn from successful Customer 360 implementations at Adobe and HEB.
  • Supercharge Tableau for High Performance on Big Data and Cloud
    Supercharge Tableau for High Performance on Big Data and Cloud
    Ajay Anand, Chief Product Officer | Pranay Jain, Solutions Architect Recorded: Jun 24 2020 54 mins
    Join our upcoming webinar to see how Kyvos accelerates Tableau performance and delivers sub-second response times on trillions of data points.

    You’ll learn how Tableau on Kyvos delivers:

    - Interactive ad-hoc analysis on all your data
    - Simplified data modeling on hundreds of dimensions and measures
    - Enterprise-grade security and ease of maintenance
    - High-performance on Hadoop and Cloud
    - Real-life use cases of transformation in viewer analytics, financial reporting, and supply chain
  • Catalytic live group demo
    Catalytic live group demo
    Nasir Feerasta Recorded: Jun 23 2020 25 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
    This week, you will learn:
    - How companies are leveraging low-code automations to improve processes
    - What key areas you should consider when automating workflows
    - The speed in which you can create improved workflows
    - How you can measure the impact on your business
  • Catalytic live group demo
    Catalytic live group demo
    Nasir Feerasta Recorded: Jun 16 2020 26 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
  • Catalytic live group demo
    Catalytic live group demo
    Nasir Feerasta Recorded: Jun 9 2020 26 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
  • Discussion: The Future Shopper
    Discussion: The Future Shopper
    Tracy Adams - Global Partnerships Director at Metapack, Patrick Munden - Chief Growth Officer at Wunderman Thompson Commerce Recorded: Jun 9 2020 19 mins
    Join Metapack and Wunderman Thompson as we combine our insights to form a picture of what The Future Shopper might look like - after the lockdown.
  • Discussion: BOPIS – Hybrid eComm
    Discussion: BOPIS – Hybrid eComm
    Tracy Adams - Global Partnerships Director at Metapack, Rob Shaw - Managing Director at Fluent Commerce EMEA Recorded: Jun 4 2020 19 mins
    Can accurate inventory visibility be a game changer for eCommerce? We’ll discuss making BOPIS work in the time of COVID-19 through improved stock visibility across the supply chain, and how data can be used to increase customer engagement for the instant gratification that today’s consumer demands
  • Catalytic Live Group Demo
    Catalytic Live Group Demo
    Nasir Feerasta Recorded: Jun 2 2020 28 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
  • Coronavirus: How Can Retailers Manage Local Supply Chain Demands?
    Coronavirus: How Can Retailers Manage Local Supply Chain Demands?
    BRC & SAS UK and Ireland Recorded: May 28 2020 41 mins
    We are in unprecedented times. Supply and demand across the industry has changed beyond recognition as we, as a nation, act to respond to the Coronavirus. Retailers need to manage and optimise their supply chains to cope with the current crisis. Forecasting demand and ensuring supply of essential and non-essential goods - in-store and online – as we enter different phases of the outbreak, with no blueprint to fall back on, is a huge test for retailers of all shapes and sizes.

    SAS UK and Ireland are working with a number of retailers right now to try and help them address this fundamental challenge. We are bringing them in to share the learning and offer practical advice and solutions to help you through this immediate period, and as we begin to recover from the worst of this global pandemic.

    Why join?
    •Gain insight into the pattern of demand and supply across the retail industry right now
    •Understand how other retailers have been working to forecast and manage their supply and demand during these unprecedented times
    •Find out how other retailers have been optimising their supply chains to deal with the current crisis
    •Gain advice on what you can do to best manage your supply and demand in the immediate term
    •Explore how you can effectively forecast and manage your supply and demand as we enter different phases of this pandemic
  • Discussion: Predictions of the Post-lockdown Future of eCommerce
    Discussion: Predictions of the Post-lockdown Future of eCommerce
    Tracy Adams - Global Partnerships Director at Metapack, Deepak Anand - Director, Strategic Partnerships at BigCommerce Recorded: May 28 2020 13 mins
    Join us for a chat with BigCommerce as they draw on their experience of serving online retailers and brands to debate the future of eCommerce.
  • Discussion: Ship from Store
    Discussion: Ship from Store
    Tracy Adams - Global Partnerships Director at Metapack, Katie Langely - Global Head of Partnerships at Doddle Recorded: May 26 2020 11 mins
    Join us for an exchange on the success of ship from store solutions in the time of COVID. How do successful solutions work? And, how do we suggest you get started?
  • Q2 Truckload Market Forecast & How to Prepare for the Recovery
    Q2 Truckload Market Forecast & How to Prepare for the Recovery
    Chris Pickett, Christina Bottis, J-Ann Tio, Mike Sinkovitz Recorded: May 21 2020 50 mins
    The COVID-19 pandemic has created extreme disruption to the U.S. truckload market. Logistics and supply chain professionals, both shippers and carriers, need insight to navigate the volatility. Join four Coyote Logistics executives as they recap how the coronavirus has impacted the market to date, discuss an updated forecast for 2020, and offer actionable tips for how you can prepare your business operations for an economic recovery.

    Get the slides on SlideShare: https://www.slideshare.net/bpt7878/q2-2020-coyote-curve-truckload-market-forecast

    Panelists:
    Chris Pickett (Chief Strategy Officer)
    J-Ann Tio (SVP, Business Operations)
    Mike Sinkovitz (SVP, CTM)
    Christina Bottis (Chief Marketing Officer and panel moderator)

    In this live webinar, you'll learn:
    - The most recent state of the Coyote Curve™ forecasting model
    - Where the truckload market is likely headed throughout 2020
    - When shipper demand will likely recover
    - Actionable strategies to improve your operations
    - How shippers and carriers are making a difference during the pandemic
    - Answers to your questions in a live Q&A
  • Coronavirus: What Are The Global Supply Chain Implications Right Now?
    Coronavirus: What Are The Global Supply Chain Implications Right Now?
    BRC & IBM Recorded: May 13 2020 58 mins
    The Coronavirus pandemic has caused unprecedented levels of disruption and instability to global manufacturing and supply chains. Countries are struggling to maintain production and keep their supply routes open as they enter different phases of the pandemic.

    As the virus spreads in waves across the globe, the availability and flow of goods from different countries and regions will continue to peak and trough. Retailers need to understand how the situation is evolving so they can contingency plan and flex their purchasing and supply chain operations in response.

    Join this discussion with IBM, one of the world’s largest international technology companies, to assess intelligence on the ground and help provide a clearer picture of the immediate and likely longer-term global trading situation.
  • Catalytic 101: Learn how to build smart workflows
    Catalytic 101: Learn how to build smart workflows
    Nasir Feerasta Recorded: May 12 2020 25 mins
    Create a Faster, Leaner Digitized Business
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action.
  • Uncompromised Supply Chain Management: Instant BI at Massive Scale for Walgreens
    Uncompromised Supply Chain Management: Instant BI at Massive Scale for Walgreens
    Anne Cruz, IT Manager - Walgreens | Neerav Jain, Technical Architect - Walgreens | Ajay Anand, Chief Product Officer - Kyvos Recorded: May 5 2020 59 mins
    COVID-19 has had a deep impact on the supply chain of essential products with lockdowns and panic-buying. Retail chains like grocery stores, supermarkets, pharmacies, and others are facing major challenges in procuring and delivering these products to consumers. Join our on-demand webinar as we believe how we transformed Walgreens’ supply chain will resonate with the current situation.

    Walgreens wanted to optimize its supply chain business strategy for over 9560 stores and thousands of suppliers. Their current systems were strained while dealing with the scale and cardinality of their data, and could not provide timely insights to thousands of suppliers and business users. The visualizations were essential to support the data sharing strategy between Walgreens and their suppliers.

    In this webcast, Walgreens describes how they used Kyvos and Tableau to analyze two years of historical data instantly and interactively to get deeper insights into their supply chain.
  • The Urgency of Digital Agility in Today’s World of Work
    The Urgency of Digital Agility in Today’s World of Work
    Guest Speaker: J. P. Gownder, Vice President, Principal Analyst, Forrester Research Recorded: Apr 29 2020 58 mins
    In the blink of an eye every company around the world is facing unprecedented operational challenges, impacting both employee and customer experiences.

    It’s time to look for the silver lining, and do it fast. You have a once-in-a-decade opportunity to stake your claim as an innovation leader and disrupt your industry (or even your own organization) by quickly transforming internal operations and building net-new offerings that extend your firm’s value.

    Webinar agenda:

    - The future of work involves collaborations between human employees and increasingly intelligent, automated software systems. Why and how getting this right is crucial to your success.

    -The critical role of a persistent system of record for workflow, if people or technologies change, the work continues

    -Ensure that employee experience improves -- as you ramp up digitization, automation and AI in your workplace

    -Case study examples from Catalytic customers responding quickly to market and workplace changes

    -Recommendations for what to do next

    -Q&A
  • Future of eCommerce: Post-Lockdown Predictions
    Future of eCommerce: Post-Lockdown Predictions
    Panel: Chloe Harris of Farfetch, Duncan Licence of Metapack, Ian Jindal of InternetRetailing Recorded: Apr 29 2020 50 mins
    Recent figures suggest eCommerce sales, driven largely by the onset of the COVID-19 pandemic, have risen 88% globally. With the internet awash with eCommerce experts analyzing the current state of online shopping as well as highlighting the challenges of fulfillment that we’re currently experiencing; focus is beginning to shift to what happens after the crisis, when these challenges are no longer prevalent.

    Hopefully sooner rather than later, this global threat will pass, and physical stores will once again open their doors to the masses. As current barriers such as air lane closures and social distancing measures are removed, will we return to business as usual? What will the new ‘normal’ look like?

    Our panel of experts will discuss current consumer behavior, as well as delivery and eCommerce trends that might signal what online shopping will look like post-pandemic. With speakers including experts from across the eCommerce landscape, they’ll take a deep dive into the key learnings retail leaders and delivery providers should be taking away from this period of disruption, in order to thrive in the future retail environment.

    Panel: Chloe Harris - Development Director- Delivery & Returns at Farfetch, Duncan Licence - VP Product & Partnerships at Metapack, Ian Jindal - Editor-in-Chief at InternetRetailing

    Moderated by Steve Allen of Metapack.
  • Identify Growth Opportunities Across Automotive Verticals for Industry Recovery
    Identify Growth Opportunities Across Automotive Verticals for Industry Recovery
    Frost & Sullivan APAC Mobility Team Recorded: Apr 29 2020 70 mins
    In the midst of this chaos prompted by the widespread effects of the coronavirus, the global automotive industry will confront a challenging year in new vehicle sales and is projected to register a 24% drop in growth during 2020. To help players survive the present and thrive in the future, Frost & Sullivan has curated a comprehensive scenario-based analysis on the current challenges faced across segments in the automotive industry.

    Key Takeaways:

    • Find out how OEMs will revise supplier sourcing strategies and chart out cohesive roadmaps for future contingencies
    • Discover how E-retailing as a channel to sell cars, parts and services will emerge as a clear winner
    • Identify risk mitigation strategies for both dealers and OEMs to recover from market slowdown
    • Understand how the liabilities of vehicle manufacturers are expected to rise as continuous plant shutdowns result in losses of billions of dollars per week
  • 新型コロナウイルスの自動車産業への影響分析
    新型コロナウイルスの自動車産業への影響分析
    本多正樹 / フロスト&サリバン APACモビリティ業界 シニアコンサルティング ディレクター Recorded: Apr 23 2020 22 mins
    新型コロナウィルスの世界経済への影響は、ビジネスリーダーをかつてないほどの不確実な状態にしています。企業や政府の意思決定者達は、私たちが直面する新しい課題を理解し、どのような行動を取る必要があるのでしょうか。

    このセミナーの主なポイントは:
    新型コロナウイルスが主要国およびOEMへ与える影響とそれらのリスク軽減方法
    自動車業界生産とセールスのシナリオ分析
    自動車業界サブセクターの成長機会
  • 7 Keys to Retail Stability in the COVID Era
    7 Keys to Retail Stability in the COVID Era
    Duncan Licence - VP Product & Partnerships, Mariët van Uuden - Director of Technical Product Management Recorded: Apr 22 2020 42 mins
    Metapack is uniquely positioned at the core of eCommerce shipping and delivery to witness the critical challenges currently facing all aspects of the retail business. A common and significant concern from retail leadership is ‘How will we survive the COVID era? How can we continue to trade despite store closures, warehouse closures, and general consumer reluctance?’.

    In this new world of uncertainty, one thing is clear: retailers who don’t innovate their operations models and transform how they serve customers will fail—and there are plenty of examples of this already happening. Duncan and Mariet will discuss the prevalent challenges facing retail businesses and share the 7 most powerful ways leaders are shifting their mindset and their operations to rise above disruption and continue trading.
  • Identify Growth Opportunities Across Automotive Verticals for Industry Recovery
    Identify Growth Opportunities Across Automotive Verticals for Industry Recovery
    Frost & Sullivan Mobility Experts Recorded: Apr 21 2020 62 mins
    In the midst of this chaos prompted by the widespread effects of the coronavirus, the global automotive industry will confront a challenging year in new vehicle sales and is projected to register a 24% drop in growth during 2020. To help players survive the present and thrive in the future, Frost & Sullivan has curated a comprehensive scenario-based analysis on the current challenges faced across segments in the automotive industry.

    Key Takeaways:

    • Find out how OEMs will revise supplier sourcing strategies and chart out cohesive roadmaps for future contingencies
    • Discover how E-retailing as a channel to sell cars, parts and services will emerge as a clear winner
    • Identify risk mitigation strategies for both dealers and OEMs to recover from market slowdown
    • Understand how the liabilities of vehicle manufacturers are expected to rise as continuous plant shutdowns result in losses of billions of dollars per week
  • How Coronavirus Is Affecting the U.S. Supply Chain
    How Coronavirus Is Affecting the U.S. Supply Chain
    Chris Pickett, Nick Shroeger, Geoff Freeman, Christina Bottis Recorded: Apr 16 2020 59 mins
    The outbreak of the coronavirus has dramatically shifted consumer buying patterns and caused unprecedented disruption to global supply chains.

    With the market changing at breakneck speed, supply chain professionals need clear insight to navigate the volatility.

    Join executive leadership from Coyote Logistics and the Consumer Brands Association in this live panel as they discuss how the COVID-19 outbreak is impacting the U.S. consumer and where the truckload market is heading as widespread 'shelter-in-place' policies continue.

    In this live webinar, you will learn:
    - Consumer buying trends and their impact on freight capacity
    - New government measures and CPG advocacy efforts
    - Potential long-term market impact of COVID-19
  • SMAX and RPA: Automating Service Management the Smart Way
    SMAX and RPA: Automating Service Management the Smart Way
    Michael Pott, Product Marketing Manager, Micro Focus Recorded: Mar 24 2020 49 mins
    SMAX overcomes the limitations of manual ESM and ITSM tools to deliver a connected, automated, informed experience—powered by machine learning—to every employee. The integration of robotic process automation with SMAX takes ESM to the next level.

    Join this session to learn about:

    • Saving time by automating processes, workflows and tasks
    • Reducing errors of manual work with robots that do it for you
    • The integration of OO and RPA with SMAX
    • Putting it all together – see a sample use scenario
    • How easy it is to extend the solution with codeless configuration

    Service management automation becomes intuitive with SMAX. And – it’s simple, fast, and codeless.

    Smarter for employees. Smarter for IT.
  • Catalytic live group demo
    Catalytic live group demo
    Michael Falkner Jul 7 2020 7:00 pm UTC 45 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
    This week, you will learn:
    - How companies are leveraging low-code automations to improve processes
    - What key areas you should consider when automating workflows
    - The speed in which you can create improved workflows
    - How you can measure the impact on your business
  • Catalytic live group demo
    Catalytic live group demo
    Michael Falkner Jul 14 2020 7:00 pm UTC 45 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
    This week, you will learn:
    - How companies are leveraging low-code automations to improve processes
    - What key areas you should consider when automating workflows
    - The speed in which you can create improved workflows
    - How you can measure the impact on your business
  • Catalytic live group demo
    Catalytic live group demo
    Michael Falkner Jul 21 2020 7:00 pm UTC 45 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
    This week, you will learn:
    - How companies are leveraging low-code automations to improve processes
    - What key areas you should consider when automating workflows
    - The speed in which you can create improved workflows
    - How you can measure the impact on your business
  • Catalytic live group demo
    Catalytic live group demo
    Michael Falkner Jul 28 2020 7:00 pm UTC 45 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
    This week, you will learn:
    - How companies are leveraging low-code automations to improve processes
    - What key areas you should consider when automating workflows
    - The speed in which you can create improved workflows
    - How you can measure the impact on your business
  • Catalytic live group demo
    Catalytic live group demo
    Nasir Feerasta Aug 4 2020 7:00 pm UTC 45 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
    This week, you will learn:
    - How companies are leveraging low-code automations to improve processes
    - What key areas you should consider when automating workflows
    - The speed in which you can create improved workflows
    - How you can measure the impact on your business
  • Catalytic live group demo
    Catalytic live group demo
    Nasir Feerasta Aug 11 2020 7:00 pm UTC 45 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
    This week, you will learn:
    - How companies are leveraging low-code automations to improve processes
    - What key areas you should consider when automating workflows
    - The speed in which you can create improved workflows
    - How you can measure the impact on your business
  • Catalytic live group demo
    Catalytic live group demo
    Nasir Feerasta Aug 18 2020 7:00 pm UTC 45 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
    This week, you will learn:
    - How companies are leveraging low-code automations to improve processes
    - What key areas you should consider when automating workflows
    - The speed in which you can create improved workflows
    - How you can measure the impact on your business
  • Catalytic live group demo
    Catalytic live group demo
    Nasir Feerasta Aug 25 2020 7:00 pm UTC 45 mins
    We’ll give a quick tour of the Catalytic platform and then dive into different use cases, using a “cooking show” format where you’ll learn how to build the smart workflow and also see it running in action. Bring your automation questions!
    This week, you will learn:
    - How companies are leveraging low-code automations to improve processes
    - What key areas you should consider when automating workflows
    - The speed in which you can create improved workflows
    - How you can measure the impact on your business