e-Discovery

Community information
The e-discovery community covers emerging trends in e-discovery solutions, data mapping and data collection. Find best practices for email archiving, selecting the right e-discovery solution for your organization and more. Join the community to learn from top legal, compliance and e-discovery professionals and prepare yourself for what lies ahead.
  • X1 Social Discovery is the only investigative solution for eDiscovery, compliance and computer forensics professionals to effectively address social media content, website collection, webmail, and YouTube video capture, in one single interface. Version 4.4 of X1 Social Discovery now includes automated email alerts for social media, geostream and website collections; supports search and data collection from Tumblr; and includes a newly designed Facebook engine allowing investigators to access more comprehensive collection of data than was previously available; and more. See Version 4.4 in action in this 30 min product tour with live Q&A. Register now!
  • The rise in e-commerce data breaches over the past year raises important questions: Why is cardholder data such a big target, how do the bad guys get in and why are we seemingly powerless to stop them?

    This session will examine the black market for card data, the three most common attack vectors, and the wrong way to encrypt databases.

    You will see real-world examples of malware discovered during investigations and gain insights into the skill sets of each attacker.
  • This webinar, sponsored by LexisNexis, will be a reprise of the first of three panel sessions at Legal Tech West Coast 2015.

    The series - "Bringing Everyday eDiscovery In-house": “Everyday eDiscovery” may sound benign, but with dockets comprised mainly of small to medium matters, staggering amounts and types of ESI cropping up even in routine cases, and each outside law firm approaching eDiscovery differently, seemingly everyday eDiscovery can create serious risks and enormous cost overruns.

    The speakers in this trio of webinars will they offer practical guidance on three sets of issues every organization considering bringing everyday eDiscovery in-house ought to address:

    * Whether to bring the work in-house or outsource it;
    * How to bring everyday eDiscovery in-house without disrupting business, or destroying internal and external relationships; and
    * How to outsource eDiscovery without losing control over quality and consistency.

    This webinar: For this webinar, "Everyday eDiscovery: Bringing It In-House or Outsourcing It," the speakers will focus on how to make the decision about whether to bring eDiscovery in house, outsource it, or change nothing.

    It is not easy deciding whether to bring everyday eDiscovery in-house, outsource it, or change nothing. With every organization starting from a different point and with many possible outcomes, this decision-making process can seem overwhelmingly complicated. Join our panelists as they discuss:

    * How to determine where your everyday eDiscovery stands today: Who does it, what they do, and how they do it;
    * How to define where you want to be at the end of the process: what people, what processes, what technology;
    * How to gather the information needed to make an informed decision; and
    * How to arrive at an actionable decision on whether to bring everyday eDiscovery in-house or to outsource it.
  • Social media is now a very public extension of an individual’s life, both personally and professionally. According to a recent survey, people spend more time on social media than any other Internet activity, including email. As a result, it’s not surprising to hear that hundreds of thousands of legal cases addressed social media in 2014. The use of social media for business purposes has exploded. Therefore, it is incumbent on attorneys, and consultants, to understand and address social media evidence as a standard practice in every type of litigation and investigation matter.

    Join us for a complimentary 1 hour webinar to hear from our esteemed panel of experts on the importance of social media discovery and a legal practitioner’s guide to handling this rapidly increasing mass of critical data in their investigations.

    This webinar will cover:
    • Key challenges and best practices for social media discovery from leading social media networking sites such as Facebook, Instagram, Twitter, YouTube and LinkedIn
    • Recent case law where evidence from social networking sites played a significant role
    • Relevant case studies and real-world experiences from your peers in dealing with social media data
    •A demonstration of X1 Social Discovery™, the industry leading investigative solution specifically designed for legal practitioners and forensic professionals
    • Best practices on how to incorporate a defensible investigative platform into your eDiscovery workflow to collect, search, preserve and manage social media evidence
  • Join us on Tuesday, June 9, 2015 from 1:00 to 2:00 pm Central when we present the free live EDRM Webinar, "Using Ringtail to Manage Rolling Matters," sponsored by FTI Consulting.

    One of the most challenging aspects of e-discovery is the “rolling” nature of data collection and processing and its impact on document review. Often teams finish ingesting and coding one data set only to have to start all over again when a new collection comes in the door. Compounded by tight production deadlines, these piecemeal data sets can make legal teams feel like they are waking up to Groundhog Day all over again. It’s crucial to have tools and processes that support automation and replication within rolling matter workflows in order to save time and reduce cost. In this webinar we will show you how the new Ringtail platform allows you to automate the introduction of new data, use data snapshots to set strategy and manage review assignments, leverage previous coding decisions and take advantage of concept clustering to make short work of rolling additions. During this webinar attendees will learn:

    * How Ringtail’s new automated processing module makes ingestion easy, fast and repeatable
    * How e-mail threading adds efficiency during a rolling matter
    * How to use concept clustering and analytics to intelligently combine new document sets with previous
    * How to perform visual QA to quickly identify problems
    * How to re-use processing settings and coding decisions

    Presenter:

    * JR Jenkins, Senior Director, FTI Consulting
    * Rith Kem, Managing Director, FTI Technology

    Moderators:

    * George Socha, Co-Founder, EDRM
    * Tom Gelbmann, Co-Founder, EDRM

    This is the third in a series of three webinars sponsored by FTI Consulting
  • Join us on June 3 from 1:00 to 2:00 pm Central when we present the free EDRM webinar, "eMSAT-1: Completing the Assessment."

    This webinar is the fourth in a series of five practical sessions by the creators of the eMSAT-1. This webinar covers key aspects of completing the eMSAT-1 spreadsheet: understanding the spreadsheet's sections; methodologies for completion; quality control; and deliverables.

    Speakers:

    * Tiana Van Dyk, Litigation Support Manager at Burnet, Duckworth & Palmer LLP
    * Evan Benjamin, EDiscovery Consultant, Protiviti/Robert Half Legal
    * Matthew Knouff, eDiscovery Counsel, Complete Discovery Source
    * Brett Livingood, eDiscovery Consultant, Robert Half Legal eDiscovery Services

    Moderators:

    * George Socha, Co-founder, EDRM
    * Tom Gelbmann, Co-founder, EDRM
  • Join us on Tuesday, June 2, 2015 from 1:00 to 2:00 pm Central when we present the free live EDRM Webinar, "Using Ringtail’s Visual Analytics on Small to Midsized Matters," sponsored by FTI Consulting.

    What does ‘big data’ mean to you? For some legal teams, 100,000 documents is a big data challenge. For others, the panic sets in at 5,000. No matter what the numbers, legal teams of all sizes and sophistication levels can be faster and more efficient at taming ‘big data’ when they use new ways to break that data into small and easy to review chunks. In this webinar, you’ll see how Ringtail’s simple to learn and use visual analytics can improve your strategy on 100k, 50k and even 5k (and fewer!) document cases. From automatically separating documents into thematic groups to finding hot facts and key custodian conversations fast to supporting the quick analysis of like document families, Ringtail’s analytics make tasks that used to take a week, take an hour. If you’ve been thinking analytics – and Ringtail – is only for large, complicated matters, think again! During this webinar we will show:

    * How Ringtail’s Document Mapper shows 5,000 thematically grouped documents at a glance
    * How automatic concept clustering makes review faster
    * How to find documents that keyword search based platforms will not find
    * How search term hit highlighting and search term families save time and money
    * How to code multiple documents at the same time
    * How to use analytics to prepare for depositions and trial proceedings

    Presenters:

    * JR Jenkins, Senior Director, FTI Consulting
    * Caitlin Murphy, Senior Director Marketing, FTI Consulting

    Moderators:

    * George Socha, Co-Founder, EDRM
    * Tom Gelbmann, Co-Founder, EDRM

    This is the second in a series of three webinars sponsored by FTI Consulting
  • Join us on Thursday, April 23, 2015 from 1:00 to 2:00 pm Central when we present the free live EDRM Webinar, "Using Ringtail to Modernize Keyword Search," sponsored by FTI Consulting.

    We use keywords in every aspect of our digital lives - from googling an obscure fact to sifting through Outlook for that email we sent last week, but in e-discovery keywords can seem like the past rather than the future. However in practice, virtually all legal teams still use matter-specific search terms during many case phases. And while most teams know how to do basic searching, many are not getting the most out of their keywords. In this Webinar we will examine how teams can use Ringtail's unique visual approach to e-discovery to dramatically improve the effectiveness of keyword search - improving quality, performance, and increasing early understanding of key case themes and documents. During the webinar you will learn:

    * How to build a strong starter set of keywords when data volumes are large
    * How Ringtail's Document Mapper eliminates the problem of “near misses” when searching
    * Why concept clustering and keyword search are natural partners
    * How to analyze the opposing parties' keyword search terms rapidly
    * Why statistically improbable terms are important during investigations
    * How Ringtail allows entire teams to collaborate with keyword search

    Presenters:

    * JR Jenkins, Senior Director, FTI Consulting
    * Jason Ray, Managing Director of Technology Consulting, FTI Consulting

    Moderators:

    * George Socha, Co-Founder, EDRM
    * Tom Gelbmann, Co-Founder, EDRM

    This is the first in a series of three webinars sponsored by FTI Consulting:

    * Using Ringtail to Modernize Keyword Search
    * Using Ringtail to Leverage Visual Analytics in Small to Midsized Matters
    * Using Ringtail to Manage Rolling Matters Efficiently & Cost-Effectively
  • EDRM Webinar Sponsored by Zapproved

    Digital data has moved and is continuing to move to the cloud. Individuals, businesses, and corporations find cloud sourcing to be a compelling value proposition. How can counsel manage not only traditional office documents now created, hosted and shared in the cloud but social media and social communications. Google has not integrated social messaging and video messaging into its basic suite of business productions. How can this digital information be requested, delivered and analyzed? The questions for E-Discovery are how can information be easily harvested from cloud locations and reviewed seamlessly.

    Our expert panel will take you through the nuts and bolts of cloud E-Discovery with practical examples and demonstrations.

    Speakers:
    * Ian Campbell, President & CEO, iCONECT Development, LLC
    * Jason A. Pill, Associate, Phelps Dunbar LLP
    * Andrew Wilson, CEO, Logikcull

    Moderators:
    * George Socha, Co-Founder, EDRM
    * Tom Gelbmann, Co-Founder, EDRM
  • Everything you do is case driven, deadlines are everything and end user experience with data whether it’s uploading or analyzing is critical. All of these things mean the business value of data is in constant flux, but data storage treat all data equally forcing you to choose between staying in budget or meeting end user service level expectations. Join Chris McCall, SVP Marketing of NexGen Storage to discuss new value-driven data management capabilities designed to help Legal Service IT providers deliver a best-in-class end user experience.
  • Join us on Wednesday, February 18 from 1:00 to 2:00 pm Central when we present the free EDRM webinar, "Cross Border Issues in eDiscovery," sponsored by UBIC.

    For any organization dealing with litigation that spans international boundaries, cross border issues can make eDiscovery an even more challenging concern. Our speakers will help you better understand the issues you may face, processes you can use to address those issues, and tactics and strategies to help reduce the risks and costs associated with cross-border eDiscovery.

    Speakers:

    * Brian Corbin, Vice President, Discovery Program Manager, Legal Discovery Management, Hogan Lovells International LLP, JPMorgan Chase & Co.
    * Matthew Davis, Litigation Support Lawyer, Hogan Lovells International LLP
    * Paul Starrett, General Counsel, UBIC

    Moderators:

    * George Socha, EDRM
    * Tom Gelbmann, EDRM
  • Join us on February 11 from 1:00 to 2:00 pm Central when we present the free EDRM webinar, "Assembling the Team to Complete the eMSAT."

    This webinar is the third in a series of four practical sessions in which the creators of the eMSAT-1 will work together with participants as they undertake their own self-assessment.

    Speakers:

    * Tiana Van Dyk, Litigation Support Manager at Burnet, Duckworth & Palmer LLP
    * Brett Livingood, eDiscovery Consultant, Robert Half Legal eDiscovery Services

    Moderators:

    * George Socha, Co-founder, EDRM
    * Tom Gelbmann, Co-founder, EDRM
  • Too often, eDiscovery professionals and investigators rely on methods - like screen printing - for social media discovery that are impossible to authenticate. And now, the Courts have taken notice. With a higher bar set for defensible collection in social media, it is time for a more practical approach to social discovery.

    This webcast examines best practices of social discovery, no expert should ignore:

    - Discoverability - including social media in eDiscovery plans and the impact on eDiscovery strategies
    - Defensibility and authenticity - supporting case law that demands the use of a robust investigative platform that captures diverse types of content and metadata
    - Challenges in dealing with this new data type - understanding common challenges associated with new forms of metadata and privacy issues

    Watch this webcast to learn how and why to incorporate an investigative platform to collect, search, preserve and manage social media evidence and how to do so defensibly.

    This webinar is free, but space is limited.
  • Join us on Wednesday, Dec. 10, 2014 from 10:00 to 11:00 am Central when we present the free EDRM webinar, "Audio, Chat & Mobile – Tips for Effectively Managing Non-Traditional Data Types," sponsored by Consilio.

    At this webinar, the speakers will address:

    • Exploring and understanding unique data types specifically created by financial services institutions;

    • Determining why certain data types are less compatible with standard eDiscovery technology and workflow techniques;

    • Designing review processes that accommodate non-traditional data types such as Bloomberg chat and audio recordings; and

    • Making technological improvements that accelerate the review process, saving time and money.

    Speakers:

    * Dera Nevin, Director of eDiscovery Services, Proskauer Rose LLP
    * Drew Macaulay, Managing Director, London Office, Consilio
    * Ben Rusch, Senior Director, London Office, Consilio

    Moderators:

    • George Socha, Co-founder, EDRM
    • Tom Gelbmann, Co-founder, EDRM
  • Join us on Tuesday, November 18, 2014, from 1:00 to 2:00 pm Central when we present the free EDRM product demo webinar, "Summation 5.6 - Setting the Bar for Legal Review," sponsored by AccessData Group.

    Description:

    Since its creation, Summation has set the bar for the e-Discovery industry. In today's market, you need to be able to offer clients combined comprehensive data processing, early case assessment, transcript management and final review features just to be competitive. Summation allows you to process any part of the EDRM model in a seamless platform, saving time and money for your organization and customers.

    Join this live webinar to get ahead of the curve and set the e-Discovery bar for your organization.

    Webinar highlights will include:

    • Advanced Data Loading
    • Robust ESI Processing
    • Early Case Assessment
    • Near-native Review Functionality
    • Unsurpassed Production capabilities
    …and more

    Speaker:

    • Keith Schrodt, Director, Product Marketing & Strategy, AccessData

    Moderators:

    • George Socha, Co-founder, EDRM
    • Tom Gelbmann, Co-founder, EDRM
  • Join us on for an interview with Sgt. Dan Morrissey, expert in law enforcement social media evidence, from the County Gang Intelligence Unit at the Sacramento County Sheriff's Department. Hear about a real-world narcotics investigation case using X1 Social Discovery preventing a chain of criminal events.

    In this Webcast you will:
    - Gain social media insights & best practices
    - Hear from investigative experts dealing with social media evidence daily
    - Acquire lessons learned in dealing with this critical & ever-growing medium of evidence
  • Join us on November 13 from 1:00 to 2:00 pm Central when we present the free EDRM webinar, "EDRM's eMSAT-1: A Case Study," sponsored by Zapproved.

    Description:

    The eMSAT is a self-assessment tool recently released by the EDRM Metrics group. Organizations can use the eMSAT-1 to understand and evaluate their processes related to eDiscovery. This webinar will take participants through the value proposition of a self-assessment, how to build a business case to obtain internal buy-in to allocate the necessary resources and how to encourage the various parts of an organization to work together to derive value from the self-assessment.

    Panellists will discuss the reasons for taking a self-assessment, why the eMSAT-1 self assessment is valuable, and how your organization can gain better understanding and control of its evolving ediscovery processes.

    This webinar is the first in a series of four practical sessions in which the creators of the eMSAT-1 will work together with participants as they undertake their own self-assessment.

    Speakers:

    * Tiana Van Dyk, Litigation Support Manager at Burnet, Duckworth & Palmer LLP
    * Evan Benjamin, eDiscovery Consultant, Protiviti/Robert Half Legal
    * Matthew Knouff, eDiscovery Counsel, Complete Discovery Source
    * Brett Livingood, eDiscovery Consultant, Robert Half Legal eDiscovery Services

    Moderators:

    • George Socha, Co-founder, EDRM
    • Tom Gelbmann, Co-founder, EDRM
  • Join us on Wednesday, November 5, 2014, from 1:00 to 2:00 pm Central when we present the free EDRM webinar, "Dark Data," sponsored by UBIC.

    Description:

    Dark data. You’ve heard the term, but what does it mean? What does it mean to your organization? How can you better identify it, work with it, and derive value from it? And how does it factor into your litigation strategy, your discovery needs, and your responses to governmental inquiries? Our panel of speakers will address this issues and more - and field your questions as well.

    Speakers:

    * Bennett Borden, Chair, Information Governance and eDiscovery, Drinker Biddle & Reath LLP
    * David Kessler, Partner & Co-Chair, E-Discovery and Information Management Group, Norton Rose Fulbright
    * George Socha, Co-Founder, EDRM

    Moderator

    * Tom Gelbmann, Co-Founder, EDRM
  • Join us on October 23 from 1:00 to 2:00 pm Central when we present the free EDRM webinar, "Don't Let Smartphones Outsmart Your Mobile Device Discovery Needs," sponsored by AccessData.

    Description:

    So what does the ‘Smart’ in smart phone mean? What it means to enterprises and Law enforcement agencies is an ever growing treasure trove of discoverable information: your call history, contact lists, IMs, social media, voicemail, videos, chats, browsing histories, apps, GPS location data, e-mail, and images (with identifying metadata). This means that mobile devices and the data they hold are going to continue to grow in importance and being unaware of mobile e-discovery is not a good strategic position.

    Yet even with this valuable information so close many criminal and civilian investigations are threatened because there are just too many types of devices, too many mobile apps, and too many data types for some to handle. Join AccessData for an in-depth discussion on the challenges associated with collecting from these devices and how you can gain insight into the treasure trove of available information.

    Speaker:

    • Lee Reiber, Vice President Mobile Forensic Solutions, AccessData Group

    Moderator:

    • George Socha, Co-founder, EDRM
    • Tom Gelbmann, Co-founder, EDRM
  • "End-to-End eDiscovery with Nuix," sponsored by Nuix.

    Are you seeking to improve speed, reduce costs and increase quality in your eDiscovery process? That’s Nuix’s goal. Combining Nuix's latest release, Nuix 6, with the Nuix Director and Nuix Web Review & Analytics gives you access to a wealth of new features and performance improvements. But not everyone knows how to use these capabilities to their full potential. Join experienced Nuix engineers Simon Bayangos and Matthew Geaghan for an informative webinar showing you how Nuix’s new applications and capabilities form part of a complete eDiscovery workflow.

    You’ll discover how you can:

    • Avoid the drudgery and complexity of moving or exporting data
    • Use advanced new features such as quality control and collaborative web review
    • Conduct rapid processing, analysis, review and production from any web browser
    • Define and automate your workflow to minimize errors, simplify operation and make the hard work easier

    Speakers:

    • Simon Bayangos, Head of Engineering, NNA, Nuix
    • Matthew Geaghan, Nuix

    Moderators:

    • George Socha, Co-founder, EDRM
    • Tom Gelbmann, Co-founder, EDRM
  • The EDRM Metrics group recently published a revolutionary eDiscovery Maturity Self-Assessment Tool, eMSAT-1.

    With this webinar you will get a chance to learn about eMSAT-1 and how it can help your organization understand its eDiscovery risk areas. Our speakers will step you through how to use the self-assessment tool and how to interpret the results you obtain.

    Speakers:

    * Tiana Van Dyk, Litigation Support Manager at Burnet, Duckworth & Palmer LLP
    * Evan Benjamin, eDiscovery Consultant, Protiviti/Robert Half Legal
    * Matthew Knouff, eDiscovery Counsel, Complete Discovery Source
    * Brett Livingood, eDiscovery Consultant, Robert Half Legal eDiscovery Services

    Moderators:

    • George Socha, Co-founder, EDRM
    • Tom Gelbmann, Co-founder, EDRM
  • X1 Social Discovery is the leading investigative solution for social media evidence and web collection. Watch this brief video to learn more about this powerful tool and to see the product in action.
  • EDRM Webinar Sponored by LexisNexis

    Where is the pain? Increasing challenges associated with rapid data growth and the need to find and produce responsive documents quicker and cheaper.

    There is still much debate on electronic document review and the points to consider are extensive, often unique to each organization and can even vary per matter. In this webinar find out the top pain points that’s driving their document review purchasing decision and specific features they are requesting. Please join us and hear what the market is telling us and how Concordance Evolution, the next generation of document review software is doing to address those needs.
  • The status of employees constantly changes within an organization. They go on leave, move to new positions/locations, take assignments with different business units or subsidiaries, or depart the organization altogether. Annually organizations will have 12-15% of their workforce leave their company. While employee movements are a routine element of modern business life, they take on critical significance in the context of e-discovery, where failing to properly track employees can very easily result in data spoliation and severe sanctions.

    In this webcast, e-discovery experts will discuss:
    - The legal ramifications of data that is deleted as a result of employees leaving or changing roles at an organization
    - The proper workflows/protocols to prevent employee data from being deleted
    - Importance of briefing new employees of existing legal hold obligations
    - How technology can aid in preventing unwanted data deletion (a short demonstration of Exterro Fusion® will be provided)
  • The dramatic shift towards mobile devices in the enterprise means that everyone today is in some form a mobile worker. Along with this comes the startling statistic that nearly 30% of enterprise data is being solely stored on these devices, decreasing visibility and increasing company data risks. When an impending litigation happens, will you know how to collect and preserve your mobile data? How will you manage this data through the handoff to processing and review without compromising data integrity? With eDiscovery costs continuing to rise, getting on top of your mobile data will be key to lowering expenses and keeping ahead of data risks.

    In this session you will hear about:
    - How the new frontier of mobility is altering approaches to data governance
    - New ways to extend enterprise visibility to data, without disrupting productivity
    - The technologies and partnerships forging to address eDiscovery for mobile data
  • This webinar, sponsored by LexisNexis, will be a reprise of the second of three panel sessions at Legal Tech West Coast 2015.

    The series - "Bringing Everyday eDiscovery In-house": “Everyday eDiscovery” may sound benign, but with dockets comprised mainly of small to medium matters, staggering amounts and types of ESI cropping up even in routine cases, and each outside law firm approaching eDiscovery differently, seemingly everyday eDiscovery can create serious risks and enormous cost overruns.

    The speakers in this trio of webinars will they offer practical guidance on three sets of issues every organization considering bringing everyday eDiscovery in-house ought to address:

    * Whether to bring the work in-house or outsource it;
    * How to bring everyday eDiscovery in-house without disrupting business, or destroying internal and external relationships; and
    * How to outsource eDiscovery without losing control over quality and consistency.

    This webinar: For this webinar, "Practical Pointers for Bringing Everyday eDiscovery Into Your Organization," the speakers will focus on what to do once you have decided you want to bring at least a portion of your everyday eDiscovery in-house.

    You’ve decided to bring your everyday eDiscovery in-house. Now comes the hard part: execution. Our panelists will frame the issues, of course, but they also will deliver a plethora of practical pointers on how to bring everyday eDiscovery in-house in ways that are affordable and achievable:

    * How to develop and implement processes that are well-defined, can be repeated and become routine, and can best tested for quality control and quality assurance;
    * How to find, develop and support the people who will run and manage the processes; and
    * How to choose and implement appropriate technologies those people can use to run those processes.
  • This webinar, sponsored by LexisNexis, will be a reprise of the third of three panel sessions at Legal Tech West Coast 2015.

    The series - "Bringing Everyday eDiscovery In-house": “Everyday eDiscovery” may sound benign, but with dockets comprised mainly of small to medium matters, staggering amounts and types of ESI cropping up even in routine cases, and each outside law firm approaching eDiscovery differently, seemingly everyday eDiscovery can create serious risks and enormous cost overruns.

    The speakers in this trio of webinars will they offer practical guidance on three sets of issues every organization considering bringing everyday eDiscovery in-house ought to address:

    * Whether to bring the work in-house or outsource it;
    * How to bring everyday eDiscovery in-house without disrupting business, or destroying internal and external relationships; and
    * How to outsource eDiscovery without losing control over quality and consistency.

    This webinar: For this webinar, "Outsourcing Everyday eDiscovery: Managed Services Providers Versus Outside Counsel," the speakers will focus on what to do once you have decided you want to outsource at least a portion of your everyday eDiscovery to someone else. Now you need to figure out who that will be and make sure it all works well for a price you can afford. Our panelists will enlighten you, discussing the key outsourcing options and exploring their pros and cons:

    * How you decide to whom your everyday eDiscovery work should go;
    * What factors to consider with establishing contractual relationships with outsourcers;
    * Ways to manage the outsourcing relationships and work; and
    * Practicing good information governance in an outsourcing structure.