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Invisible Innovation: Process Improvement for Customer Experience

Customer experience management exacts a balance of substance and sizzle. Over-focus on delighting customers and escalating customer issues tends to create process inconsistencies, with high costs and temporary gains. Learn how companies successfully improved and innovated business processes for long
Customer experience management exacts a balance of substance and sizzle. Over-focus on delighting customers and escalating customer issues tends to create process inconsistencies, with high costs and temporary gains. Learn how companies successfully improved and innovated business processes for long-lasting customer experience benefits.
Recorded Mar 3 2010 32 mins
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Presented by
Lynn Hunsaker, Head of ClearAction
Presentation preview: Invisible Innovation: Process Improvement for Customer Experience

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  • Title: Invisible Innovation: Process Improvement for Customer Experience
  • Live at: Mar 3 2010 11:30 pm
  • Presented by: Lynn Hunsaker, Head of ClearAction
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