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Invisible Innovation: Process Improvement for Customer Experience

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Lynn Hunsaker, Head of ClearAction
Customer experience management exacts a balance of substance and sizzle. Over-focus on delighting customers and escalating customer issues tends to create process inconsistencies, with high costs and temporary gains. Learn how companies successfully improved and innovated business processes for long-lasting customer experience benefits.
Mar 3 2010
32 mins
Invisible Innovation: Process Improvement for Customer Experience

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  • Title: Invisible Innovation: Process Improvement for Customer Experience
  • Live at: Mar 3 2010 11:30 pm
  • Presented by: Lynn Hunsaker, Head of ClearAction
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