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End User Computing

  • Conversational Technologies- The Catalyst For Customer Service Experience
    Conversational Technologies- The Catalyst For Customer Service Experience Sheryl Kingstone, 451 Research; Jordi Torras, Inbenta; & Phil Jennings, Ticketmaster Recorded: May 23 2017 56 mins
    The shift of customer service from a cost center to an engagement center will spur investments in more intelligent automation and conversational approaches to service and commerce. With 76% of customers preferring digital channels to communicate with businesses, and roughly 40% choosing to chat with a business through SMS, social media or Facebook messenger, conversational technologies have forever changed the customer service experience. Learn first-hand, from industry peers, how smart chatbots are improving how businesses converse with customers, and nurture relationships across the customer journey.

    Join the 451 Group, Ticketmaster and Inbenta for this session to discover how:

    •Digital engagement will shift commerce and service from interactions to conversations [The 451 Group predicts that 80% of all customer interactions will eventually be contained in a self-service channel].

    •Customers want self-service options on their own terms, in their preferred channels, including SMS, web or mobile chat. [The 451 Group data shows 55% of survey respondents prefer self-serve tools to avoid calling a customer service agent]

    •How businesses like Ticketmaster leverage enterprise-class chatbots; key factors to include and what to to avoid when launching a chatbot pilot [55% of companies employ self-service solutions; and 26% say they plan to build a chatbot as part of their self-service strategy]
  • Meet Your Digital Workspace Goals E3: Path to WorkspaceONE using Identity
    Meet Your Digital Workspace Goals E3: Path to WorkspaceONE using Identity Todd Dayton, Principal Systems Engineer, VMware Recorded: May 23 2017 34 mins
    Today, consumerization is driving Digital Transformation. VMware empowers the Digital Workspace your business needs through consumer simple, enterprise secure solutions. Workspace ONE is the simple and secure enterprise platform that delivers and manages any app on any smartphone, tablet or laptop. By integrating identity management, real-time application delivery, and enterprise mobility management, Workspace ONE engages digital employees, reduces the threat of data leakage, and modernizes traditional IT operations for the Mobile Cloud Era. Join our 3-part webcast series to learn the unique paths to move to Workspace ONE.
    In Episode 3, Your Path to Workspace ONE using Identity Manager you will learn:

    The need for identity management as the key component to the digital workspace.
    The role of VMware Identity Manager
    Opportunities to use other identity providers alongside Workspace ONE
  • Meet Your Digital Workspace Goals E2: Path to Workspace ONE using AirWatch
    Meet Your Digital Workspace Goals E2: Path to Workspace ONE using AirWatch Todd Dayton, Principal Systems Engineer, VMware Recorded: May 18 2017 32 mins
    Today, consumerization is driving Digital Transformation. VMware empowers the Digital Workspace your business needs through consumer simple, enterprise secure solutions. Workspace ONE is the simple and secure enterprise platform that delivers and manages any app on any smartphone, tablet or laptop. By integrating identity management, real-time application delivery, and enterprise mobility management, Workspace ONE engages digital employees, reduces the threat of data leakage, and modernizes traditional IT operations for the Mobile Cloud Era. Join our 3-part webcast series to learn the unique paths to move to Workspace ONE.In Episode 2, Your Path to Workspace ONE using AirWatch you will learn:

    The value of tying AirWatch to your digital workspace
    The prerequisites for integrating AirWatch with Workspace ONE
    The process for taking your existing AirWatch and connecting it to Workspace ONE in the cloud
  • How to Ensure Top Enterprise Application Performance & Service Management
    How to Ensure Top Enterprise Application Performance & Service Management Bala Vaidhinathan, CTO of eG Innovations and Simon Ritter, Deputy CTO of Azul Systems Recorded: May 17 2017 62 mins
    From pilot to production, eG Enterprise empowers enterprise organizations to deliver a better user experience and increased ROI by delivering comprehensive, converged performance management of Java application services. With optimized Java platforms delivered through Zing, Azul Systems enables Java-based businesses to focus on functionality and long-term lower operating costs rather than daily firefighting. Together, eG Enterprise and Azul Systems offer a proven Java environment designed to optimize the deployment, management, and scale of Java application services.

    Join us for this webinar where Bala Vaidhinathan, CTO of eG Innovations and Simon Ritter, Deputy CTO of Azul Systems will present how:

    - Java Application Service Management can be simplified and made more cost-effective, while delivering a better user experience
    - eG Enterprise enhancements provide insights into Java applications running on the Zing runtime
    - eG Enterprise and Azul Zing working together in a production Java installation can reduce costs, optimize deployments and deliver optimum user satisfaction
  • Meet Your Digital Workspace Goals E1: Path to Workspace ONE using Horizon
    Meet Your Digital Workspace Goals E1: Path to Workspace ONE using Horizon Todd Dayton, Principal Systems Engineer, VMware Recorded: May 16 2017 25 mins
    Today, consumerization is driving Digital Transformation. VMware empowers the Digital Workspace your business needs through consumer simple, enterprise secure solutions. Workspace ONE is the simple and secure enterprise platform that delivers and manages any app on any smartphone, tablet or laptop. By integrating identity management, real-time application delivery, and enterprise mobility management, Workspace ONE engages digital employees, reduces the threat of data leakage, and modernizes traditional IT operations for the Mobile Cloud Era. Join our 3-part webcast series to learn the unique paths to move to Workspace ONE.
    In Episode 1, Your Path to Workspace ONE using Horizon you will learn:

    About the benefits and value of the digital workspace
    The prerequisites for integrating Horizon with Workspace ONE
    The process for taking your Horizon and connecting it to Workspace ONE in the cloud
  • Best Practices to De-risk Your Windows 10 Migration
    Best Practices to De-risk Your Windows 10 Migration Mike Marks, Product Evangelist, Riverbed Technology Recorded: May 15 2017
    Windows 10 is intended to deliver a unified user experience across all of the devices in your environment, but planning and executing a smooth migration is complex. To get it right, you must validate that app performance, device health, and end user experience are as good or better after upgrading.

    This webinar will show how SteelCentral Aternity enables you to:
    - Fight “Shadow IT” and migrate only the apps that matter
    - Migrate to Windows 10 with confidence
    - Proactively monitor apps and assure seamless user experience
    - Justify the cost of your Windows 10 upgrade
  • AthenaHealth "Unbreaks" Health Care by Modernizing their Data Stack
    AthenaHealth "Unbreaks" Health Care by Modernizing their Data Stack Greg Joondeph-Breidbart, Data Engineer, AthenaHealth, Saqib Mustafa, Marketing, Snowflake, Nouras Haddad, Technology, Looker Recorded: May 11 2017 64 mins
    Athenahealth is on a mission to ‘unbreak’ the US health care provider experience, and they are using data to do it. With a new Snowflake data warehouse and Looker data platform on top, data analysts at Athenahealth are delivering data to more people in their organization, and improving patient experience in the US healthcare system.

    In this webinar, you'll hear from Greg Joondeph-Breidbart, Senior Manager of Data Engineering at Athenahealth, on why they moved from legacy systems to the cloud. They now have:

    - Iterative product analytics which allow them to continually update, analyze and tweak their product without fear of adjusting their schema or redefining business logic

    - Row-level details so the people closest to the data can drill into the why behind every report and take action on any inconsistencies immediately

    - Feature-rich reporting that leverages Snowflake’s unique concurrency functionality and simplicity with the power and flexibility of Looker’s modeling layer
  • Embedded Analytics: A New Approach for Getting Value From Your Data
    Embedded Analytics: A New Approach for Getting Value From Your Data Alex Woodie, Editor at Datanami, Daniel Mintz, Chief Data Evangelist at Looker Recorded: Apr 27 2017 50 mins
    Embedded analytics is not new, but the technology for integrating charts, reports, dashboards, and self-service exploration has evolved considerably in the past 5 years. Today, companies in every industry are strengthening relations with customers and suppliers by productizing their data to make it accessible where people need it, when people need it.

    In this webinar you'll learn about:

    - The evolution of embedded analytics
    - Applications and use cases for embedded analytics
    - Whether to build or buy analytics to embed in applications
    - Technology today that is making it possible to monetize data
  • The Network Security Paradigm Shift – 5 Essential Optimization Strategies
    The Network Security Paradigm Shift – 5 Essential Optimization Strategies Dan Cummins, Senior Security Analyst at 451 Research; Paul Martini, Co-founder & CEO at iboss Recorded: Apr 27 2017 51 mins
    Welcome to the last mile of security hardware disruption.

    Join iboss and 451 Research analyst Dan Cummins to learn actionable strategies for overcoming the technical and operational challenges of securing modern networks with remote offices and mobile workers.

    You’ll hear in-depth, real-world customer success stories detailing their move from traditional, appliance-based secure web gateways to a distributed gateway platform.

    No change to network topology. No more buying hardware. No more private network links.
  • How secure is your Hybrid Cloud roadmap? (US/EU focus)
    How secure is your Hybrid Cloud roadmap? (US/EU focus) Aaron Sherrill (451 Research) and Avinash Prasad (Tata Communications) Recorded: Apr 27 2017 60 mins
    Hybrid Clouds are expected to gain prominence for hosting diverse enterprise workloads due to a variety of needs. For this model of cloud deployment, there exist broader security and specific privacy concerns driven primarily by data loss, data privacy and compliance to regulatory needs. Although Hybrid Clouds offer a degree of control and security of IT infrastructure, there is a need for unified cloud security management which offers a more holistic view of risk categorisation and standard security policies. How can working with a service provider, who can offer an optimized mix of technology and controls to seamlessly manage Security and Compliance, change the game for the enterprise?
  • Ready for Primetime: How Hyperconverged Infrastructure is Evolving to Do More
    Ready for Primetime: How Hyperconverged Infrastructure is Evolving to Do More Tim Stammers, Senior Analyst at 451 Research and George Wagner, Sr. Product Marketing Manager at Pivot3 Recorded: Apr 26 2017 64 mins
    Traditionally, hyperconverged infrastructure (HCI) has been deployed only for specific use cases. However, HCI has the potential to do so much more! With greater economics and simplicity than traditional three-tier infrastructure, HCI can support multiple mixed workloads and latency-sensitive applications, plus scale predictably and efficiently.

    Join Senior Analyst, Tim Stammers, from 451 Research and Sr. Product Marketing Manager, George Wagner, from Pivot3 as they discuss the evolution of hyperconverged infrastructure, architectural considerations for supporting workload consolidation, and how companies like Pivot3 are enabling organizations to do more with HCI with new architecture and policy-based management capabilities.
  • From Onboarding to Next-Gen Mobile Productivity in Three Simple Steps
    From Onboarding to Next-Gen Mobile Productivity in Three Simple Steps Hemant Sahani, Director, Product Management, VMware Recorded: Apr 25 2017 22 mins
    As new employees join your organization, it is important to get them productive day-one. In this session you will learn how the Workspace ONE suite of mobile productivity apps helps you on-board a new employee with all of their apps and devices in under an hour with 0 tickets and help desk calls.  
  • Prepare Your Organization for Enterprise Wearables and Things
    Prepare Your Organization for Enterprise Wearables and Things Jessilyn Stoks, Product Marketing Manager, VMware Recorded: Apr 20 2017 22 mins
    Interest in enterprise wearable technologies and Internet of Things (IoT) devices has been growing rapidly and is expected to continue at a fast pace. Leading companies across a variety of industries see the value in wearable technology – particularly smart glasses and smart watches – can deliver in terms of speeding manufacturing, improving collaboration, achieving greater operational efficiency, and increased productivity. Join us to learn more about the role of wearables and things in the enterprise, key considerations when piloting such devices, and how the VMware AirWatch Unified Endpoint Management (UEM) platform enables management and security from one central console.
  • How to Scale Enterprise DevOps in the Era of Docker & Application Containers
    How to Scale Enterprise DevOps in the Era of Docker & Application Containers Jay Lyman, 451 Research, & Scott Coulton, Puppet Recorded: Apr 19 2017 42 mins
    Application container software such as Docker and Kubernetes are among today's most disruptive trends in enterprise IT. While many are contemplating how containers may disrupt or even overtake DevOps in terms of hype or adoption, it's important to remember the reality that both containers and DevOps are part of the larger trend toward digital transformation. Containers are definitely having an impact on DevOps tenets of faster application releases and more efficient infrastructure management, but are just as likely to be a catalyst to scaling DevOps rather than competition. This webinar presented by 451 Research and Puppet will offer some perspective on what container software really means for the modern DevOps movement in the enterprise based on industry analysis and experience, survey data and customer case studies.
  • Performance Management for Cloud-based applications
    Performance Management for Cloud-based applications Nicolas Leszczynski, Senior APM Solution Specialist Riverbed Recorded: Apr 19 2017 39 mins
    Cloud. Elastic computing. Containers. Microservices. Shared Libraries. These technologies are being adopted at almost exponential rates since they greatly simplify application design, development, deployment and manageability.

    Unfortunately, that surface-level simplicity comes with the price of dramatically more complex under-the-covers behaviors and relationships. Application topology is often transient, nebulous, and unpredictably interrelated with countless other applications and services. This has posed a serious challenge for performance management, since many tools and techniques are still rooted to static physical concepts like tiers, servers, and JVMs.

    There’s also been an expansion of the consumption of APM data, as LOB management and application owners look for more KPIs to help them improve the bottom line of the business. APM isn’t just a tool for developers and troubleshooters anymore.

    Learn How Riverbed Solutions can help you not only overcome these cloud applications performance management challenges, but also extract business-relevant information buried deep in these mind-boggling complex architectures
  • A Deeper Dive into Windows 10 Management with VMware AirWatch
    A Deeper Dive into Windows 10 Management with VMware AirWatch Varun Murthy, Product Manager, VMware Recorded: Apr 18 2017 30 mins
    Take a deeper look into how AirWatch enables Windows management to evolve from a rigid PC-centric approach to one offering a flexible and over-the-air configuration model. This session will delve into the specific configuration, security and OS patch management technologies that AirWatch introduces, as well as leveraging AirWatch alongside conventional Windows management tools that are in use today.
    • Leverage product provisioning and native configuration management features for policy management from the cloud
    • Integrate with the new Windows Update as a Service to flexibly manage OS updates and patches on or off the domain
    • Ensure endpoint security and data protection via advanced security features in the management platform and Windows 10
  • Take the Guesswork out of Windows 10 Migrations
    Take the Guesswork out of Windows 10 Migrations Justin Grimsley, Product Marketing Manager Recorded: Apr 13 2017 23 mins
    When evaluating and migrating to Windows 10, it is critical to understand the use cases and benefits of various deployment choices. Should you
    • Refresh or upgrade your existing deployments?
    • Migrate your physical endpoints to VDI?
    • Extend published remote apps to your Windows endpoints?
    We look at these use cases and introduce SysTrack - a tool that provides recommendations on an optimal Windows 10 deployment approach your organizations should take.
  • Application & Infrastructure Convergence: Meeting Demands from DevOps & ITSM
    Application & Infrastructure Convergence: Meeting Demands from DevOps & ITSM John Worthington, Product Director, eG Innovations Recorded: Apr 12 2017 51 mins
    What leaves visibility gaps and demands higher levels of time and expertise from IT professionals? Having different consoles for application code visibility vs. IT infrastructure management. The convergence of application and infrastructure monitoring offers significant opportunities to drive IT transformation using IT service management, DevOps and/or a combination of both.

    Join us for this webinar, ‘Closing the Visibility Gap | How to Combine Application & Infrastructure Monitoring to Accelerate IT Transformation ‘, the first of a ‘shift-left’ series that will highlight how you can meet the emerging requirements across both the ITSM and DevOps lifecycles.

    In it, you will discover how to:

    - Get a baseline of monitoring in an IT transformational context based on ITSM and DevOps
    - Find out how converged application and infrastructure visibility can help accelerate IT transformation efforts with ITSM, DevOps or both
    - Understand how monitoring can accelerate cultural change and accelerate IT value delivery to the business without flying blind
  • Telecom Operators’ Multi-Play and Content Strategies
    Telecom Operators’ Multi-Play and Content Strategies Declan Lonergan, VP of Mobile Telecom, 451 Research Recorded: Apr 12 2017 60 mins
    The shift from telecom operators offering stand-alone landline and mobile services to selling converged multi-play services is now well established and will continue to expand over the next few years. This is having a major effect on the telco competitive landscape. It also has implications for customers, regulators, technology vendors and other players in the telecom/content ecosystem. Convergence between landline and mobile is also a growing influence on M&A transactions, as is the practice of operators investing in premium content.

    In this webinar we will examine the approach being taken by several leading operators, focusing on propositions and commercial impact. We will also present recommendations for telcos to successfully make the transition to multi-play and to become fully integrated service providers.
  • The Evolution of End User Computing: 2017 Market Trends with AutoDesk
    The Evolution of End User Computing: 2017 Market Trends with AutoDesk Sumit Dhawan, SVP & GM, End User Computing  Recorded: Apr 11 2017 39 mins
    Join Sumit Dhawan, SVP & GM, End User Computing (EUC) VMware, as he delivers the 2017 vision and strategy addressing key market trends of mobility, cloud and the move to Windows 10. Learn about the latest announcements in the Horizon portfolio and how these come together to drive a consumer simple, enterprise secure digital workspace experience that enables organizations to transform the way work gets done. Prakash Kota, VP IT of Autodesk will join Sumit to discuss the organization’s plans to be an early adopter of the digital workspace, and the improvements and enablement they hope to achieve from implementing VMware Workspace ONE™.
  • How secure is your Hybrid Cloud roadmap? (India/APAC focus)
    How secure is your Hybrid Cloud roadmap? (India/APAC focus) Aaron Sherrill (451 Research) and Avinash Prasad (Tata Communications) Recorded: Apr 11 2017 59 mins
    Hybrid Clouds are expected to gain prominence for hosting diverse enterprise workloads due to a variety of needs. For this model of cloud deployment, there exist broader security and specific privacy concerns driven primarily by data loss, data privacy and compliance to regulatory needs. Although Hybrid Clouds offer a degree of control and security of IT infrastructure, there is a need for unified cloud security management which offers a more holistic view of risk categorization and standard security policies. How can working with a service provider, who can offer an optimized mix of technology and controls to seamlessly manage Security and Compliance, change the game for the enterprise?
  • How Digital Transformation is Catalyzing the New Era of Customer 360
    How Digital Transformation is Catalyzing the New Era of Customer 360 Sheryl Kingstone, Research Director, 451 Research & David Corrigan, CMO, AllSight Recorded: Apr 5 2017 56 mins
    Digital transformation is a pressing concern for most organizations. At the very heart of digital transformation is the idea of better serving your customers by using new digital data sources to understand them deeply, and using that information to improve the customer experience.This transformation is being driven by four c-level roles - the Chief Analytics Officer (CAO), the Chief Data Officer (CDO), the Chief Marketing Officer (CMO) and the Chief Customer Officer (CCO). They are all coming at the same challenge with different customer perspectives - data, analytics, acquisition and experience. A new category of software, Customer Intelligence Management, is rising up to address all of their perspectives.

    In this webinar, you will learn how to combine different sources of big, unstructured and structured customer data into a Customer 360. You’ll see how that data can be enriched, analyzed and discovered to create unique and actionable insights. And you’ll see how the customer journey and each individual customer experience can be improved with an Intelligent Customer 360.

    You will hear from an industry expert, Sheryl Kingstone, Research Director of Business Applications at 451 Research , about organizational strategies to profit from digital transformation and become much more customer-centric. And you’ll hear from David Corrigan, CEO of AllSight, about how leading organizations are using new big data technology and Customer Intelligence Management Systems to improve the customer experience considerably.
  • 3 Ways to Speed Office 365 Adoption
    3 Ways to Speed Office 365 Adoption Dan Canning of Microsoft, Brett Hill, MIke Marks & Marks Woods of Riverbed Technology Recorded: Apr 4 2017 53 mins
    There are many routes you can choose on the journey to Office 365. Some are smooth and well-traveled. Others are backroads fraught with detours and hazards. Whether you are in the planning stage of your journey or already on the way, Microsoft and Riverbed can help you choose a route that will speed Office 365 adoption and maximize your ROI.

    Attend this webinar to learn how to:

    •Get on the Microsoft FastTrack. Envision your journey to Office 365, onboard your organization, and drive adoption.
    •Focus on the End User Experience. Verify apps are performing well from the end-user perspective. Detect and troubleshoot service issues before they affect productivity.
    •Improve What You Control. Plan for changing network requirements. Use SD-WAN to automatically select the best network paths. Apply optimization techniques to reduce bandwidth needs.
  • Network, Database or Storage? Why Your Apps are Running Slow & How to Fix Them
    Network, Database or Storage? Why Your Apps are Running Slow & How to Fix Them Frank Ohlhorst, Enterprise IT Analyst & Consultant and Srinivas Ramanathan, CEO of eG Innovations Recorded: Mar 28 2017 59 mins
    IT performance management isn’t about monitoring CPU, memory or disk space any more. One of the toughest application performance challenges for any IT administrator is when a user says "my application is slow". You have to be able to quickly determine what the real cause of the problem is - is it in the network, the database, the application, storage? The fact that applications are using multi-tier architectures and being deployed in cloud and virtualized infrastructures only adds to the challenge.

    Join us for this webinar where Frank Ohlhorst, Enterprise IT Analyst & Consultant and Srinivas Ramanathan, CEO of eG Innovations, will discuss the best practices for troubleshooting and prevention so even before a user complains their application is slow, you can pinpoint exactly where the cause of a problem lies – ensuring quick resolution and a positive user experience.