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  • Introducing Re:Call
    Introducing Re:Call TeleWare Recorded: Sep 18 2018 1 min
    Introducing Re:Call - An App that gives you a second number on your personal phone for business calls and SMS
  • Energy Intensive Industries: Levy Exemptions and Brexit Impacts
    Energy Intensive Industries: Levy Exemptions and Brexit Impacts Arjan Geveke (BEIS), Chris Dye (NSG Pilkington), Jamie Tabord (Inspired Energy) Recorded: Sep 17 2018 45 mins
    Government recognises that the increase in delivered electricity prices caused through the recovery of environmental levies on industrial energy consumers’ bills threatens to reduce the competitiveness of UK businesses in international markets.

    This particularly impacts our most energy intensive industries.

    To address this, a new exemption scheme from April 2018 provides relief to industries whose global competitiveness is most at risk. Eligible businesses may apply for a partial exemption from the costs of funding the Contracts for Difference and Renewables Obligation. Successful applicants are also, automatically, eligible for relief from Feed-In-Tariff costs.

    But does this go far enough?

    Government has recently consulted on widening the scheme - how do we strike the balance between supporting British industry and avoiding a heavy financial burden on those who are not eligible for the exemptions?

    And how does this tie into policy making for Brexit, British exports and the wider Industrial Strategy?

    Join our webinar to hear directly from Arjan Geveke, the Associate Director of Energy Policy (Productivity Team) at the Department for Business, Energy and Industrial Strategy as he outlines government's understanding of what industrial energy consumers need and how the policymakers plan to support these sectors.

    With response from NSG Pilkington - a major glass manufacturer affected by these issues and insight on market trends and consumer activity from Inspired Energy, this promises to be a lively and highly informative discussion.
  • Why Brexit will hurt productivity in Financial Services the most...
    Why Brexit will hurt productivity in Financial Services the most... Mark Elwood - Marketing Director, TeleWare Recorded: Jul 11 2018 45 mins
    ... and the technologies that will prevent it.

    Join this webinar to hear how technology is creating a mobility enabled workforce to increase productivity in financial services and the lessons other sectors can learn.

    In the words of Nobel Laureate Paul Krugman ‘productivity isn't everything, but in the long run it is almost everything.’

    Creating a modern workforce that has access to the technology that will improve productivity is key to ending the productivity crisis. TeleWare, working with Financial Services clients are helping create a mobile enabled workforce designed to improve productivity. These lessons can be adopted in many vertical sectors, particularly in a post GDPR and Brexit world.

    Find out:
    • Why you should be focusing on increasing productivity in your business
    • How enabling your employees to use the latest technology with no cost to your business can improve employee satisfaction and create growth
    • Why mobility is the secret weapon in the fight against stagnant productivity growth
    • Which technologies you should be thinking about to create a mobility enabled workforce

    Target Audience:
    • Finance, Retail, Professional Services, Manufacturing, Construction, Health
    • UK & Ireland
    • SME – Enterprise
    • IT, Operations role profiles

    Join us for this insightful webinar that explores the technologies firms are adopting to help increase productivity and to beat their competition.
  • Ask the Expert : Mobile communications recording in a post GDPR & MiFID II world
    Ask the Expert : Mobile communications recording in a post GDPR & MiFID II world Steve Haworth CEO, TeleWare, Andrew Fawcett, Product Manager, TeleWare, Nigel Simpson, Head of Sales, TeleWare, Mark Elwood, Recorded: May 10 2018 39 mins
    Tune in to the latest TeleWare webinar where you can ask our panel of experts about your mobile recording requirements. Find out:

    • The do’s and don’ts of mobile recording under MiFID II and GDPR
    • How are banks and other financial institutions deploying mobile recording?
    • How to get more value from your investment in mobile recording
    • Mobile recording and BYOD
    • Apps Vs SIM recording – which is right for your business

    This thought-provoking webinar will provide insights into these and other issues and help you pinpoint the main considerations in implementing a communications recording strategy for your business. With lots of opportunities to ask our experts, you can get the answers to your burning questions.
  • Understanding Next-Generation Cloud for MiFID II & Financial Services
    Understanding Next-Generation Cloud for MiFID II & Financial Services Mark Elwood, Marketing Director, TeleWare Recorded: Feb 27 2018 41 mins
    New regulations such as MiFID II mean that the regulatory requirement for recording, storage and retrieval of communication data has grown exponentially. Infrastructure and governance overheads and security must be managed wisely, utilising next generation technologies where available to ensure compliance is cost-effective, robust and meets required SLAs.

    Join a group of industry experts including TeleWare and Microsoft to hear more about how financial markets players are turning to the cloud to meet and surpass exacting standards in recording, storage, retrieval and governance for communications data.

    This webinar will be an interactive panel session discussing:
    • Cloud services for Cap Markets - how have cloud services developed to meet the exacting standards of the investment banks and brokers?
    • Why now is the time for cloud services in capital markets.
    • Voice and eCommunication recording – why the cloud is taking the sting out of the increased data storage requirements for MiFIDII.
    • Compliance-specific requirements – including data security and in-country storage.
    • Hybrid deployment models – leveraging cloud services alongside existing enterprise environments.
    • Cost factors – how TCO can be significantly reduced by intelligent outsourcing, including cost of governance, security and compliance.
    • Reaching new heights – methods of migration, deployment and ongoing data management.
    • And why uncertainty about Brexit is driving the need for more flexibility to scale up or down across different geographies.

    The session will be hosted by Mark Elwood, Marketing Director, TeleWare

    Ian Salmon, Director, IgniteG2M Limited. Specialist regulatory advisers
    Andrew Fawcett, MiFID II Product Manager, TeleWare
    Hannah Cawthorne, Financial Services Industry Lead, Microsoft
  • Product Spotlight: Meet SBA Requirements with EDR’s LoanCheck® RSRA
    Product Spotlight: Meet SBA Requirements with EDR’s LoanCheck® RSRA James Haberlen and Cathy Reed Recorded: Jan 18 2018 54 mins
    In response to the Small Business Administration's recent updated guidelines for a Record Search with Risk Assessment (RSRA), EDR is excited to announce the release of LoanCheck® RSRA, a powerful desktop screening tool that is not only SBA-compliant, but leverages the best available data, geocoding technology, and review tools.

    Join our Product Spotlight webcast where we’ll unveil this new, advanced RSRA report. With SBA’s new environmental guidelines that went into effect January 1, 2018, you’ll want to be sure you understand the new requirements, and the solutions available to help comply.

    EDR’s James Haberlen and Cathy Reed will provide an overview of this exciting new SBA report. They’ll discuss the latest advancements in geocoding technology to enhance mapping accuracy, the data that makes up an RSRA, and the market-leading Lightbox® data viewer that enhance the quality and speed of the opinion provider’s review.

    Other topics include:
    •Understanding SBA’s new RSRA requirements
    •The contents of a compliant RSRA
    •Interpreting the results of an RSRA
    •How to handle “elevated” or “high” risk results
    •Data types and sources

    Who should attend: Any Lender or Community Development Company originating Small Business Administration 7a or 504 loans.
  • Hit F5: Does Your Risk Management Policy Need to be Refreshed?
    Hit F5: Does Your Risk Management Policy Need to be Refreshed? K.C. Conway, MAI, CRE, Economist, Counselor of Real Estate, Valuation Expert Recorded: Dec 6 2017 63 mins
    This expert panel will take a candid look at the importance of robust risk management at this stage of the market cycle. Looking back, there have been important milestones in the evolution of risk management from the early days of “Phase I or no Phase I?” decisions based solely on loan size. Other areas—like the alignment of the appraisal function and environmental risk management function—are still evolving. As the market enters a phases of moderating property values, lenders should be turning a close eye on their risk management practices. The impact an environmental issue may have on a property’s value is more significant as prices decline. Risk managers who are being challenged to make a case for tighter underwriting will learn valuable ammo for explaining why ERM is more important than ever. Attendees will also learn more about the future direction of regulatory guidance to better reflect budding industry best practices.

    K.C. Conway, MAI, CRE, Economist, Counselor of Real Estate, Valuation Expert
    Michael Pereira, CHMM, VP – Environmental Risk Officer, Umpqua Bank
    Michael Kulka, Founder and CEO, PM Environmental, Inc.
    Andy Amarone, Manager of Client Services, EDR Lender Solutions
  • What’s Your Growth Strategy for 2018?
    What’s Your Growth Strategy for 2018? Al Spiers, Founder and CEO, 2020 Environmental Group Recorded: Nov 1 2017 46 mins
    Business conditions for the environmental industry are currently strong, particularly in infrastructure, transportation and commercial development markets. Still, forecasters are predicting the market will begin to experience recessionary conditions in the next 18-24 months. What’s your strategic plan? Are you positioned to benefit from any market changes, and what will be the opportunities and challenges?

    Join us for this timely webinar and come away armed with the tips you need to position your firm for growth. Al Spiers, 2020 Environmental Group Founder and CEO, will give attendees proven strategies for developing an effective strategic growth plan. Topics will include: what markets are hot and not; strategic growth plans for expanding into new markets and geographies; improving key performance metrics to support investment strategies; and opportunities for using M&A as a growth strategy. This includes companies that may be considering selling and merging with a new, larger strategic partner.
  • Webinar Part II: Changes to SBA's Environmental Guidelines
    Webinar Part II: Changes to SBA's Environmental Guidelines James Haberlen Recorded: Oct 19 2017 31 mins
    The updated SOP was released by the SBA last Friday.

    EDR is pleased to host Part II of last week’s webcast where we’ll focus exclusively on changes to the environmental guidelines. This 20-minute webinar is a must attend for anyone originating SBA 504 or 7a loans.
    Version J of SOP 50 10 5 represents the agency’s first update to its environmental guidance since 2014 (when it adopted the revised ASTM Phase I E 1527 standard). EDR’s James Haberlen will provide a timely update on what this round of changes mean to the environmental due diligence required on any loans seeking the SBA’s approval.
  • Disruption in Commercial Real Estate Lending: Forces Reshaping the Market
    Disruption in Commercial Real Estate Lending: Forces Reshaping the Market K.C. Conway, MAI, CRE, Economist, Counselor of Real Estate, Evaluation Expert Recorded: Oct 18 2017 48 mins
    Join us as KC Conway, a noted expert in CRE lending, takes us on a “no-squiggly-lines” presentation of the forces disrupting commercial real estate lending. Attendees will get a look at today’s top disruptors, changes in high-growth MSAs and the key market trends that are reshaping the risks of lending on different asset classes. Conway will also look past the headlines about double-digit growth in CRE originations to stratify lending trends for major sources and explore what is restricting growth in some sectors of the market.

    K.C. Conway, MAI, CRE, Economist, Counselor of Real Estate, Valuation Expert. Conway is a well-respected speaker and author with a history of accurately forecasting commercial real estate trends and changing market conditions across the U.S. He is a nationally recognized Subject Matter Expert on commercial real estate matters with specialized expertise in valuation, ports and logistics, housing economics, bank regulation and real estate finance. He has held progressive roles within the Federal Reserve (CRE Risk Specialty Officer), national brokerage and large bank organizations.
  • CLIENT UPDATE: SBA Updates Environmental Guidance with New SOP 50 10 5(J)
    CLIENT UPDATE: SBA Updates Environmental Guidance with New SOP 50 10 5(J) James Haberlen, Managing Director, Lender Solutions, EDR Recorded: Oct 10 2017 32 mins
    EDR will share the late-breaking changes to the SBA’s SOP 50 10 5—the agency’s first update to its environmental guidance since 2014 (when it adopted the revised ASTM Phase I E 1527 standard). Speakers will share details on the changes coming out October 1 and effective in January 2018. Don’t miss this timely update on what this round of changes mean to the environmental due diligence required on any loans seeking the agency’s approval. Benefits:
    -what’s changing?
    -latest statistics on SBA lending volumes
    -a primer on SBA’s tiered process for environmental investigations

    Join us for the latest!
  • The TeleWare Microsoft Story
    The TeleWare Microsoft Story Mark Elwood Recorded: Oct 10 2017 3 mins
    TeleWare work in collaboration with Microsoft to help our partners and their customers achieve more through better communications. This short video explains how.
  • How the New Political Climate Is Reshaping Site Redevelopment Opportunities
    How the New Political Climate Is Reshaping Site Redevelopment Opportunities Moderator: Mary Ann Grena Manley, Deputy Editorial Director, EHS Division, Bloomberg BNA Recorded: Sep 21 2017 60 mins
    This timely track will distill the headlines into real-world intel about how the priorities of the U.S. EPA are taking shape in a Trump Presidency. Overmeyer will share the U.S. EPA's latest budget forecast, the recently released regulatory agenda, and likely areas of policy focus for site assessment and cleanup.

    The speakers will highlight what is likely to change, and where bipartisan support remains strong. Outside the Beltway, macro market forces are converging to drive more interest in redeveloping contaminated properties than ever before. Attendees will leave with an understanding of why the U.S. property market is heading into an exciting period of “redevelopment renaissance.”
    RECORD KEEPING FOR MIFID II: HOW READY ARE YOU? Andy Dunbar, Vicky Ryder Recorded: Sep 14 2017 33 mins
    With little over 100 days until MiFID II comes into force, investment firms, trading houses, banks and other affected businesses are deep into the research phase of their projects.

    Join our latest webinar for exclusive access to research carried out on behalf of TeleWare to understand how ready businesses really are. Where they see the key challenges and how best to overcome these barriers.

    TeleWare research initiative carried out by Censuswide asked 100 compliance and IT managers about the record keeping aspects of their projects. In this webinar, we will explore the responses and cover ways in which firms can be addressing some of the common challenges.
    We will be discussing:

    * How ready do firms believe they are now and will be by 3rd January 2018
    * What aspects of ‘record keeping, trade reconstruction and surveillance’ within MiFID II are causing most concern?
    * What benefits will MiFID II bring to firms?
    * The technology that is helping firms meet their new MiFID II regulatory requirements

    Hosted by SoftwareONE with guest speakers from compliant recording and analytics specialists TeleWare, this will provide practical insight to help unlock the potential benefits that MiFID II can bring.
    We will be discussing:

    * What impact getting ready for MiFID II is having on businesses
    * What technology is being employed to help with compliance
    * How businesses are planning to create growth despite greater regulation
    * Is everybody going to be ready in time and what happens if not?

    The session will be hosted by:
    Andy Dunbar from SoftwareONE

    We will also be joined by Vicky Ryder from TeleWare
  • A Faster, More Advanced VEC App is Coming Soon
    A Faster, More Advanced VEC App is Coming Soon Paul Schiffer, VP of Product, EDR Recorded: Jul 6 2017 46 mins
    The industry's only application to screen for vapor encroachment risk will soon be new and improved. We're moving the VEC App to Lightbox, saving you time. These updates will also include major improvements to key VEC App features like the ground water flow tool, filtering, report output and more. Join us for a preview of the new VEC App.
  • Introducing Tax Parcel Georeferencing
    Introducing Tax Parcel Georeferencing Paul Schiffer, VP of Product at EDR Recorded: Sep 13 2016 32 mins
    Points on a Map, But Where?

    With every map EDR delivers to you, we've harnessed the power of tax parcels to locate property records. Rather than simply plotting sites along a street, we've matched them to actual properties.

    Join us on as we present a brief history of georeferencing, why location accuracy matters, and how EDR has created significant improvements to location data with Tax Parcel Georeferencing.
  • Skype for Business Enterprise Voice Vs compliance and security.
    Skype for Business Enterprise Voice Vs compliance and security. TeleWare Recorded: Aug 4 2016 26 mins
    Find out how your business can have both.

    Cloud technology is transforming the communications landscape faster than ever before, but it can be difficult to keep up if you’re operating in a heavily regulated industry. We will explain how your business can get to grips with the latest Microsoft Office 365 technology, whilst maintaining FCA, Dodd Frank and other regulatory and governance requirements. We will also explain how your business can save up to 60% compared to your existing voice estate, by adopting Skype for Business. Register today.
  • Do Your Best Work Faster
    Do Your Best Work Faster Chris Aronson, CEO, EDR Recorded: May 5 2016 36 mins
    EDR's CEO, Chris Aronson, and our product team will introduce product improvements that change the fundamentals of data review, empowering you to do you best work faster.

    • Property Boundaries on your Historical Sources, to quickly locate your target property boundary on your aerial photos, topos, and Sanborn® Maps.
    • Improved EDR Lightbox®, newly updated and streamlined, with superior content and an intuitive interface.
    • Coming this Summer: Property-Based Geocoding

    Join us as we present our most exciting products advancements ever. This 1-hour session will help ensure you and your team make the most of these exciting new features.
  • Seven Things Informed Lenders Should Know About Environmental Due Diligence
    Seven Things Informed Lenders Should Know About Environmental Due Diligence Grady L. Shields, Attorney, Wyrick Robbins Yates & Ponton LLP Recorded: Apr 13 2016 60 mins
    Whether you are new to the environmental due diligence field or a seasoned veteran, this webinar offers something for you. EDR Insight is honored to bring you the expertise of Grady Shields, an attorney with Wyrick Robbins Yates & Ponton LLP. Shields brings over 30 years of experience practicing environmental law, assisting clients with environmental due diligence and transactions, and counseling lenders on environmental issues.

    At this webinar, Shields will share his insights on seven important issues impacting environmental due diligence in commercial real estate lending. This timely event will cover some of the latest environmental risks, like vapor migration, being pushed to the forefront, new emphasis on risk management tools like environmental insurance, the intense pressure on lenders by regulators and more. Take advantage of this opportunity to get some free advice from a trusted voice in environmental risk management.

    Who Should Attend:

    -Risk managers and loan officers at community banks
    -Risk managers at national banks, looking for a quick refresher and update
    -Environmental due diligence professionals serving lenders
    -Insurance professionals

    Expected Takeaways

    Those attending should come away with a better grasp of:
    -the need for pre-loan diligence, including diligence beyond the real property at issue
    -the use and appropriate terms of borrower environmental indemnification agreements
    -using both Pollution Legal Liability and Lender Environmental Liability coverage to limit lender risk
    -how to maximize value, while minimizing lender risk, in default situations
    -trends being driven by the regulators.
  • Developing Superstar Project Managers
    Developing Superstar Project Managers June R. Jewell, CPA, President AEC Business Solutions Recorded: Nov 18 2015 62 mins
    Project Managers (PMs) are the key to a professional services firm's success. Yet many firms promote technical people into roles they are not prepared or ready for. As a result, project profitability suffers and there is frustration at every level of the organization. By enabling project managers, through financial and systems training, automation, and accountability measures, the firm's profit margins can increase substantially.

    In this webinar, attendees will be able to:
    -Evaluate the challenges that cause many Project Managers to struggle with project profitability
    -Understand the reasons that projects go over budget
    -Review the financial aspects of project management that Project Managers need to know to be successful
    -Learn how technology can help Project Managers deliver more profitable projects
    -Develop some best practices to help Project Managers succeed

    June R. Jewell, CPA, President AEC Business Solutions
    Jewell, a thought leader and expert in AEC firm profitability. has more than 28 years of business management consulting experience, and unsurpassed knowledge of the AEC industry. In addition to this role, she is the original founder and current strategic advisor of Acuity Business Solutions, a Deltek Premier Partner and consulting firm that works with AEC firms to support business profitability through web-based enterprise management technology.

    She is the Amazon best-selling author of the book “Find The Lost Dollars: 6 Steps to Increase Profits in Architecture, Engineering and Environmental Firms.” Jewell has built and run a successful consulting practice, and is a highly sought after speaker at industry events and conferences. Her past speaking engagements include AIA, ACEC, SMPS, Design and Construction Network (DCN), Society for Design Administration (SDA), Zweig Group (formerly ZweigWhite), PSMJ, ROG Growth and Ownership Conference, Project Management Institute (PMI), Deltek Insight and Business of Architecture (BOA).
  • The New Clean Water Rule: Facts, Implications & Pitfalls
    The New Clean Water Rule: Facts, Implications & Pitfalls Carland Holstead, Senior Biologist & Natural/Cultural Resources Department Manager in Terracon's Dallas, TX office Recorded: Nov 17 2015 64 mins
    The new Clean Water Rule has significant implications for the way property due diligence will be conducted throughout the U.S. by altering the definitions and categories of jurisdictional waters and wetlands relating to the discharge of dredged/fill material into Waters of the U.S. These changes have the potential to greatly affect anyone involved in property assessments, land use, planning, development or lending.

    Attempts to block its implementation made for a dramatic late summer and early fall. Tune into this time-sensitive event to ensure that you don’t miss out on important updates, the timing of the new revisions, and more importantly, how these changes impact the work you do, particularly for properties on or adjacent to waterbodies and wetland areas.

    Attendees will benefit from:

    · A leading expert’s take on the “what?” and the “why?” behind the changes
    · Gaining clarity on who will be impacted
    · Learning the specifics on how the new rule redefines “Waters of the U.S.”
    · A close look at what you can expect and what you should be telling your clients
    · An understanding of the differences between the new rule and existing rule

    Don’t be caught off-guard. The new Clean Water Rule impacts the work you are doing today and could drastically impact the work you do tomorrow. Tune in for the latest!
  • Shale gas, public health and planning: five things to think about for shale gas
    Shale gas, public health and planning: five things to think about for shale gas Michael Stephenson, Director of Science and Technology, British Geological Survey, UK Recorded: Sep 22 2015 42 mins
    According the US Energy Information Administration, shale gas will provide half of the United States’ domestic gas by 2035. Shale gas is also well developed in Canada and being developed in South America and China. The economic benefits of shale are likely to cause other countries to look at this energy source. But shale gas is extracted by hydraulic fracturing which frees the gas from the tight shale and is different in scale and technique from more traditional ways of extracting oil and gas. What can local people expect from these sorts of operations and what do local planners, environmental engineers and health professionals need to know?

    In this webinar, Mike Stephenson will consider five important issues: noise and visual impact, truck traffic, air quality, groundwater contamination and induced earthquakes. He will look at the reasons why they occur, the effects they have, and aspects of their regulation – all explained in simple non-technical language.

    Prof. Mike Stephenson is Chief Scientist at the British Geological Survey. He has advised the UK government on shale gas and carbon capture and storage issues, and spoken at parliamentary events including at the House of Lords Select Committee on Economic Affairs. He has also contributed to debates at the UK Royal Society and Royal Academy of Engineering, and the European Parliament.
  • Could millennials be the key to ending the productivity crisis?
    Could millennials be the key to ending the productivity crisis? Mark Elwood, Marketing Director, TeleWare Sep 25 2018 10:00 am UTC 60 mins
    By 2025, it is estimated that 75% of the workforce will be millennials. With rapidly changing expectations on how, when and where employees want to work, technology is going to play an increasingly important role in attracting and retaining talent.

    Join our discussion to find out how the millennial demand for mobility in the workplace could help solve the productivity crisis. Our panel of experts will share their views on:

    • Understanding the needs of the millennial worker
    • The key steps to providing the right technology within your digital transformation programme
    • Why mobility and flexible working is the key to hiring and retaining a millennial workforce
    • Demonstrating the proven link between mobility and productivity

    This webinar will be hosted by Mark Elwood, Marketing Director, TeleWare. Panellists will include Andrew Fawcett, product manager, TeleWare and guest experts, Dr Lucy Green from Larato and Vicky Ryder from Microsoft
  • Costs and Competition in the non-domestic Energy Sector
    Costs and Competition in the non-domestic Energy Sector Georgina Penfold, Arjan Geveke, Tony Glover Oct 25 2018 11:30 am UTC 60 mins
    Join us on the first anniversary of the publication of the Helm Review on the Cost of Energy. What has been done since then to tackle energy costs in the non-domestic sector?

    Are we really supporting British business, when rising costs of production impacts our global competitiveness?

    Most of the cost rises are coming from non-commodity charges. Is this an essential spend, delivering critical infrastructure with the costs applied fairly to all users, or are the networks reaping benefits at the expense of the consumer?

    And how can we ensure we get the best price when we go to market?