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IT Service Management

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  • How to Eliminate Inefficiencies in Your IT Organization with DevOps
    How to Eliminate Inefficiencies in Your IT Organization with DevOps Gary Gruver, Francesco Colavita, Syed Husain, Ron Franklin Recorded: Nov 17 2017 62 mins
    This webinar is brought to you by the Vivit DevOps Special Interest Group.

    Businesses need to be more responsive to market changes and meeting customer demand for improved services and better user experiences. In order to meet such high expectations and be competitive in your market, it requires great flexibility and speed throughout the organization. DevOps enables your software development, infrastructure and operations teams to identify and eliminate inefficiencies through communication, collaboration, and automation.

    Join us for this webinar to learn:

    •How you can build a culture of DevOps
    •Accelerate time-to-market
  • Self-Service - Is this the future of ITSM?
    Self-Service - Is this the future of ITSM? Hitesh Patel, International Senior Transformation Consultant, Trainer, Coach and Author Founder and CEO of AIL Recorded: Nov 16 2017 35 mins
    The focus will be describing how service management is moving towards Self-Service automation as a way of improving service delivery. We will mention the need for tools and strong processes, as a way of enhancing our Self-Service capability. We will walk through a client case study where Self-Service has been adopted and huge successes being witnessed across the organization, as well as talking about some of the key pitfalls to be aware of when rolling out this core feature.
  • SIAM and your Strategy
    SIAM and your Strategy William Hooper, Oareborough Consulting, Member, The Independent Advisory Network Recorded: Nov 16 2017 45 mins
    The business is increasingly demanding of IT: do more with less; support the business units in establishing a competitive lead; deliver innovation; be agile and work faster. SIAM looks like it might be useful, but the case will have to be built on the contribution to the business. Where is the return, the risk and how to get started?
    In this session, William will take you through building a strategic approach that is relevant and compelling to the business and manages the risks.

    Speaker's Bio:

    William works in the delivery of transformational change, supporting his clients in capturing the greatest benefit from their IT and BPO services. His work combines strategy, sourcing advisory, operational delivery, financial and commercial aspects, including the resolution of disputes. He has delivered several SIAM assignments, working for both suppliers and client-side.
    William has worked with leading outsourcing providers and PA Consulting, a leading management consultancy, now running his own firm as well as delivering with others. He is a qualified accountant (ACMA), chartered engineer (CEng), an experienced project and programme manager, is skilled in service management, is a chartered IT Professional, a member of the British Computing Society and holds an MBA degree from London Business School.
  • Enterprise Grade Cloud Native IT Service Operations and Management
    Enterprise Grade Cloud Native IT Service Operations and Management Greenlight Group Recorded: Nov 15 2017 62 mins
    Micro Focus Product Management and Greenlight group will dive into the details of Micro Focus’ Enterprise Grade IT Service Management Automation and Operations Bridge product suites - showcasing the most recent advances that ease bringing cloud native capabilities to the mainstream IT Operations organizations.
  • The Well Oiled Machine: Preparing tools for SIAM success
    The Well Oiled Machine: Preparing tools for SIAM success Robert Fedoruk VP of Strategy & James Neale CEO of Whitespace Studios Recorded: Nov 15 2017 56 mins
    Successful SIAM initiatives require significant tool considerations. Without preparing work management systems, SIAM aspirations remain un-executed ideas at worst, or prohibitively expensive at best. This session provides detailed concepts to help you engineer for SIAM success. Concepts will be demonstrated on an application built for purpose on the ServiceNow platform. If you learn these skills on the job, it will be too late!
  • Digital Enterprises Need Adaptable and Fast ITSM Software at Low Cost
    Digital Enterprises Need Adaptable and Fast ITSM Software at Low Cost Bruno Labruere, Jacques Conand, Torrey Jones Recorded: Nov 15 2017 66 mins
    Digital transformation, acceleration, innovation. Buzzwords or not, these words reflect the reality of every existing business fighting for new revenue streams, better customer experience, and faster delivery of new services.

    To support these business objectives, IT organizations need to focus on increasing performance and workforce productivity without driving additional costs. At the same time, it is imperative that tools need to adapt to the way people work today.

    In this session we will present the new, re-architected Micro Focus ITSM Automation solution (formerly known as HPE ITSM Automation). Micro Focus ITSM Automation software can be installed on Amazon Web Services, brings a new user experience, greater collaboration, and many other new capabilities. It is based on machine learning and analytics, to adapt the tools to the needs of business users and IT.

    Join our live webinar and learn:

    •Why choice, flexibility and speed in ITSM deployment is important
    •What data is needed so that service desk agents can become more productive and proactive
    •How to solve issues faster with increased collaboration among both end users and ITSM staff

    Greenlight Group, a managed service provider, will discuss what helps them meet the most stringent SLAs while constantly providing new service offerings to their customers.

    During the webinar, you will also see the new ITSM Automation release live in action.
  • SIAM – Where are we now?
    SIAM – Where are we now? Steve Morgan, IT Service Management, IT Management and SIAM Consultant, Syniad IT Recorded: Nov 15 2017 45 mins
    Service Integration and Management (SIAM) has been prevalent in the industry for a number of years. As more and more organisations look to adopt SIAM strategies, how is the concept of SIAM evolving? What are the key developments which customers should be considering in their SIAM programmes and what are customers demanding from the service provider community?
  • SIAM   The GOOD, the BAD … the OBLIGATORY and the VIRTUOUS
    SIAM The GOOD, the BAD … the OBLIGATORY and the VIRTUOUS Simon Dorst & Michelle Major-Goldsmith, SIAM Managers, Kinetic IT Recorded: Nov 15 2017 60 mins
    Service Integration and Management (SIAM) is the new black. In recent years SIAM has attracted the attention of business leaders challenged by a new reality, dealing with complex IT environments where services are often sourced from a number of service providers. SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers.

    Join the SIAM Professional Lead Architects, Simon Dorst and Michelle Major-Goldsmith and they will take you on a journey to consider what SIAM really means, the various forms it can take, the business drivers and benefits and the main considerations when seeking to move to a SIAM ecosystem. They will explain the transition of SIAM from its roots within UK government in the early 2000’s to the formalization of SIAM as a management methodology with fully defined, practices, layers, structural areas and roles and even professional training courses and associated accreditation.
  • Service Integration in Outsourced Services
    Service Integration in Outsourced Services Sami Laurinantti, Senior SIAM Advisor,, Sofigate & Michael Imhoff, Senior Manager, Sofigate Recorded: Nov 15 2017 61 mins
    Service Integration focuses on managing the delivery of services provided by multiple Service Providers and is being adopted rapidly by organizations. The presentation focuses on key principles of Service Integration as well as on insights and practical examples within SIAM.
  • Practical SIAM transformation: No wands, spells or potions required!
    Practical SIAM transformation: No wands, spells or potions required! Peter McKenzie, Director, Sintegral Pty Ltd Recorded: Nov 15 2017 46 mins
    Are you about to start a SIAM transformation? Perhaps you have already started? This is a guide to implementing SIAM principles in a practical way. It discusses the experiences of a practitioner using the principles that have proven to work (and some that have not worked). There are no magic incantations required, no rote learning, just practical guidelines that can be used to keep your implementation of track.

    Points discussed:
    - Why SIAM? Defining your goals
    - The factors correlated with success
    - And those that are not!
    - Understanding the Services you are Integrating and Managing
    - Aligning your contracts and architectures with your services
    - Where can I find more information?

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