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What Marketers Need to Know About Social CRM

Social CRM can mean many different things to different people. The focus of this session is not going to be about debating definitions or acronyms. Instead, we are going to look at the changing social customer landscape and discuss what marketers need to know about the changes we are seeing and ho
Social CRM can mean many different things to different people. The focus of this session is not going to be about debating definitions or acronyms. Instead, we are going to look at the changing social customer landscape and discuss what marketers need to know about the changes we are seeing and how they can continue to solve business problems.
Recorded Mar 15 2011 49 mins
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Presented by
Jacob Morgan, Principal, Chess Media Group
Presentation preview: What Marketers Need to Know About Social CRM

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  • Title: What Marketers Need to Know About Social CRM
  • Live at: Mar 15 2011 4:00 pm
  • Presented by: Jacob Morgan, Principal, Chess Media Group
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