If you’re not engaging your customers, you could be losing them. Last year alone, 66 percent of global customers switched service providers due to poor customer experience—up 4 percent from the previous year, according to Accenture. They estimate that this “switching economy” puts $5.9 trillion up for grabs globally every year. That’s a large sum to leave up to chance!
Register for the virtual roundtable, Expert Speed Round: 7 CEM Trends in 40 Minutes, to hear experts discuss Walters’s observations and answer pressing questions around how to succeed in Customer Experience Management.
Marci Maddox, OpenText
Kim Celestre, Forrester
Scott Marshall, Amerisource Bergen
Roopesh Nair, Sapient Nitro
Leo Mindel, Sotic Digital Sports Agency