How Does Service Transition & Operation Work with Cloud Computing

Malcolm Fry, a recognized IT industry expert with over 40 years of experience in Information Technology
View this webcast to hear from Malcolm Fry, a recognized IT industry luminary as he discusses how change management roles are expanding as external cloud supplied services introduce a new dimension to IT Service Management. Malcolm uses practical examples to illustrate why careful attention must be given to setting and monitoring performance levels provided by cloud suppliers and delivered to cloud consumers.
Jan 4 2011
30 mins
How Does Service Transition & Operation Work with Cloud Computing
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IT Governance, Risk and Compliance

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  • You are invited to register for our upcoming COSO webinar, COSO 2013: Mapping Controls to Principles. Transitioning to the New COSO Framework is top of mind for many organizations. How do you get started? How do you map controls to principles or vice versa? What are some of the preliminary findings organizations are seeing as they head down the path to implement the framework?

    Please submit top-of-mind questions during the webinar registration process.

    CPE credits will be provided to qualifying attendees.
  • *On this webcast we're giving away a pass to our partner event: the Chicago Cyber Incident Response Summit, between June 21-23, 2014*

    Let’s face it, there’s unrelenting pressure on IT to enable competitive advantage through new technology and use of data assets‒-but the business is driving initiatives that can push sensitive production data into more and more exposed areas. The key question is ‘How can you enable the business to be agile AND take a more proactive, programmatic approach to security at the same time?’ With the advanced threats that are pervasive today, it’s becoming increasingly dangerous for organizations to deploy new technologies and processes, and then reactively address the implications for data security in the ecosystem. You need a blueprint to reverse this trend in your organization.

    In this webinar, William Stewart, Senior Vice President of Booz Allen Hamilton and Jeff Lunglhofer, Principal of Booz Allen Hamilton–a leading management technology and consulting firm driving strategic innovation for clients–will discuss the top trends in cyber threat mitigation, data privacy, data governance, and data security, with Mark Bower, VP Product Management and Solutions Architecture at Voltage Security.

    Attend this webinar to learn more about how to:
    •Increase responsiveness and security in your IT environment and architecture
    •Fight pervasive threats from inside and outside attack with data-centric technologies
    •Raise your organization’s overall data privacy, compliance, and security profile
    •Implement a new data de-identification framework across production, test & dev, and analytics use cases
    •Proactively enable critical business initiatives
    --Can't attend live? Register below to receive a link to the recorded webcast.
  • This webinar is presented by McAfee and Intel to help customers understand their Data Protection solution from McAfee and to get the most business value out of their Intel based endpoints. Products that apply to this webcast include McAfee Complete Data Protection Suites, featuring Endpoint Encryption, and EPO Deep Command to extend the reach of your IT department to lower your total cost of ownership. The webinar will include a special highlight on Intel® Core™ vPro™ Processors and associated technologies that increase productivity and hardware-assisted security in the enterprise. This webcast is provided as a 35-40 minute overview and includes 5-10 minutes of Q & A.

    Join this webinar on Data Protection and learn about:
    • The key features of Data Protection and how it can provide you with the security you need
    • Use cases on utilizing the synergy between Intel® vPro™ and McAfee Data Protection technologies to reduce your overall TCO
    • How you can extend the reach of your IT team with the ability to remotely wake up or even power on PC’s, remediate “disabled” endpoints and remotely reset pre-boot passwords
    • How to securely manage your endpoints from a single console while simultaneously providing self-service features for your end-users
  • Modulo Director of Technical Services John Ambra walks Risk Manager users through the latest version 8.4, and answers user questions at the end.
  • Mobile workers are increasingly demanding access to mission-critical data and apps from personal smart phones, tablets and laptops. However, co-mingling of personal and business data and apps on mobile devices creates risk of business data loss and introduction of malware. What are the risks and what technologies can businesses deploy to enable productivity while protecting from these threats ?

    •Learn about the risks introduced when personal and business data and apps co-mingle on mobile devices
    •Learn about available technologies and technology trends to address these risks.

    Join Dell to understand the risks introduced when personal and business data co-mingle on mobile devices and technologies to consider to protect corporate data.
  • Forty-four states, DC and four territories have adopted the Common Core State Standards (CCSS). This means that school districts across the country are planning for 100% online assessments during the 2014-2015 school year. One of the most important conditions needed for being able to administer online assessments is network infrastructure readiness.
    Attend this 30-minute webinar and join Gavin Lee, Senior K-12 Business Development Manager at Juniper Networks, to discuss the critical network must-haves that all school districts should consider when looking to deploy a robust and supportable network. You will also receive practical guidance on how to get the most out of your network infrastructure and how to best prepare for the CCCSS assessments:
    • Consortia network infrastructure
    • Wired and wireless network capabilities
    • Robust network security
    • Network support readiness
    • Juniper Networks network infrastructure readiness resources
  • Jack Madden converses with James Rendell to get the CA perspective on Enterprise Mobility Management’s (EMM) future potential. EMM must not for get BYOD but also go beyond it into Mobile App Management (MAM) and find ways to keep users personal information and employers information separated and find a way to embrace the Internet of Things.
  • Jack Madden discusses Enterprise Mobility with Arun Bhattacharya to get the CA perspective on the way it should be. This means going beyond BYOD and MDM, and embracing MAM, MEM, MCM, and IoT. For many companies, finding the balance between employers and users privacy and security has been a problematic issues.
  • Heartbleed is not an exploit you want to ignore as an IT professional. It exposes passwords and cryptographic keys, and requires not only that you patch OpenSSL for each of the services using the OpenSSL library, but also that you replace the private keys and certificates so that attackers won’t be able to use any of the data compromised by the vulnerability. The simplicity of the exploit makes it powerful. It appears that over a half million websites are vulnerable.
    In this session we'll cover:
    What you need to know about the Heartbleed vulvnerability
    How to detect it using AlienVault USM
    How to investigate successful Heartbleed exploits
  • In this webcast we will show:
    1. The Heartbleed vulnerability in detail, how it occurred with examples of how it can be used against your organization
    2. How you can identify your business exposure and what systems are vulnerable
    3. How Tripwire’s solutions work together to help you close the detection, remediation and prevention gaps around Heartbleed
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  • Drive Business Agility with Strategic Planning Jun 3 2014 4:30 am UTC 60 mins
    When corporate priorities keep changing, how do you shift current projects, available resources and remaining budgets to deliver on the new business objectives?

    Moreover, how do you provide visibility of these new priorities from the executive team down to the execution teams?

    Join Simon Meadows, Principal Consultant from CA Technologies, to learn how you can drive business agility with strategic planning to support evolving business priorities, maximize resources and deliver projects on time.

    This session will also cover:
    •The importance of perpetual planning
    •How to provide visibility & transparency of plans and priorities
    •How to integrate mobile and collaborative capabilities into your PPM practices
  • Seven Ways to Create an Unbeatable Enterprise Mobility Strategy Apr 30 2014 5:00 pm UTC 60 mins
    Envisioning how mobility will transform your business in the near future and beyond can be difficult, however there are practical strategies you can adopt today that will help accelerate your mobility transformation.

    Join Arun Bhattacharya, Sr. Director, Product Marketing, Enterprise Mobility, CA Technologies as he discusses the core tenants of a successful enterprise mobility strategy and provides practical guidance for business and IT Leaders on how to manage their businesses’ mobile future.
  • How We Got Here & How We’ll Get There (1 PriSM CPD Credit) Recorded: Apr 17 2014 56 mins
    Over the past several years, ITSM has evolved dramatically. What was considered mature and effective Service Management a short time ago is barely sufficient today. Does this get you thinking about what is next for ITSM and whether your Service Management solution is the one to take you to the next level? Good! Let’s get together and talk about it. We will look at industry best practices, lessons learned and what you should consider in your future plans to get to the next frontier of ITSM.

    Join George Spalding, Executive Vice President of Pink Elephant, as he presents his thoughts about how we got HERE and what he believes are the next best moves to get us THERE – in the future of ITSM. George Spalding won the 2012 Ron Muns Lifetime Achievement Award from HDI, is one of the world’s most insightful IT Service Management and Support experts and has spent several years as a consultant to the White House, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, he is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.
  • Strategic Initiative Management: The PMO Imperative Recorded: Mar 20 2014 45 mins
    For many businesses today, generally only two things are certain: uncertainty and an accelerating pace of change. In this environment, the ability to develop and implement new strategic initiatives and change rapidly is becoming a key differentiator. Organizations focus on defining major strategic initiatives but many companies struggle to implement those initiatives. The PMO plays a crucial role in enabling this by actively supporting the implementation of key strategic programs.

    In this session, Jennifer McCaffrey of PMI examines the capabilities necessary in the PMO in order to shift emphasis away from process and towards the more important role of contributing to value delivery. Partnering with respected research firms including The Economist Intelligence Unit, Forrester Consulting and the Boston Consulting Group PMI will provide valuable insight and statistics that reveal the critical role of the PMO - to serve as enablers of strategic change in any organization.
  • Stage-Gate® or Agile for Product Development – How to Choose Recorded: Mar 20 2014 48 mins
    The role of Stage-Gate® and Agile in New Product Development is a hot topic of interest. Are they complementary or mutually exclusive? Michelle Jones will reveal the real reason why so many businesses have come to rely upon the Stage-Gate Idea-to-Launch System for the successful execution of their product innovation strategies. She will also discuss the pros and cons of Agile project management techniques as they relate to product innovation and offer practical advice when integrating Stage-Gate and Agile for project success.
  • CIOs Need a Seat at the Business Table: Here's How to Get One Recorded: Mar 20 2014 43 mins
    IT is not the marginalized organization it used to be, and is now intertwined with the business. Creating IT-enabled business value therefore requires line of business and functional leaders, including the CIO, to work together from a common agenda. Join this session to see how to create and make that agenda visible, so that the organization as a whole understands what it is getting. Business heads will then be able to understand application requirements and consumption, and make portfolio decisions based on business need. Smart organizations are making the CIO a business partner who can tell the business exactly how and what it’s consuming and how it could be more effective.
  • Smart Techniques, Smarter New Product Portfolios: Tata Steel’s Approach Recorded: Mar 20 2014 46 mins
    Will Simmons, New Product Portfolio Support Manager at Tata Steel Europe, will take you through the processes and techniques used by Tata Steel to bring new products to market. New offerings in Tata Steel’s extensive product portfolio follow a lengthy and finely-tracked process from concept stages to R&D, and through the first years of sales, all managed with a PPM system. Join us to learn proven techniques for managing new product development based on Tata Steel’s use of PPM for areas including portfolio management, value management, and marginal analysis. David Werner of CA Technologies will join Will Simmons to answer questions submitted by the audience.
  • Real Value, Real Results: Create Measurable Benefits from your Strategic Plans Recorded: Mar 20 2014 41 mins
    Realizing benefits is no easy task, especially when everyone has a different definition of value. Join Dr. Jim Noble and Alan Guibord of The Advisory Council to gain insight and insider secrets to how some of the world’s top organizations create measurable benefits from their strategic plans and operational outcomes, and thereby position the IT leadership as outcome-driven rather than as merely enablers.
  • The Sweet Sound of (Planning) Success! Recorded: Mar 20 2014 46 mins
    Many organizations today are focused on making the annual planning process more strategic. There is an increased understanding that the portfolio of projects has to be managed against organizational goals and objectives. That can mean perfectly good projects must stop or change because they no longer align with what the organization needs to achieve. Simultaneously, organizations are driving themselves to become more flexible and adaptable, further driving change into projects. Are these two concepts creating a harmony among executives and execution teams, or are they causing confusion and challenges?

    The recent research report Top Down Planning and Bottom Up Execution – Harmony or Discord? reveals some surprising results. Join the author of the report, Andy Jordan, as he discusses the findings and offers recommendations to ensure your projects stay aligned with strategic objectives. Topics will include:

    • Open communication around planning
    • Importance of a formal portfolio
    • Frequency of planning cycles
    • The role of Agile in planning
    • Importance of PPM maturity level

    David Werner from CA Technologies will join Andy for the live presentation and Q&A from the audience. All attendees will receive a complimentary copy of the report.
  • Four New Roles for CIOs in Business Transformation – Which One are You? Recorded: Mar 20 2014 41 mins
    Nearly all business transformations today are technology-dependent and focus on breaking traditional business silos. CIOs are in a unique position to exploit their knowledge of both business and technology to influence or even drive the direction of the transformation. Join this session featuring guest speaker Marc Cecere of Forrester Research to unveil the different types of roles CIOs play in business transformation. Determine which role you can play as Leader, Diplomat, Influencer, and Tactician to achieve success.
  • Accountability – the Smoking Gun of Strategic Planning Recorded: Mar 6 2014 58 mins
    Wall Street expects it and customer demand it – accountability from Sr. Executives for the future direction of their organizations. How can executives ensure their strategic plans are in action and on track? How can they shift and pivot to changing market conditions along with the risks and impacts to the long-term vision and goals? How do you thread accountability from planning to execution to results? Join this session, where Mary Cauwels, Sr. Director of Solution Marketing, CA Technologies, speaks with Rick Morris, R2 Consulting to ways to bring more accountability through your strategic plan.
  • Imagineering: A Savvy Look at the Possibilities in Your Strategic Plans (1 PMI P Recorded: Feb 11 2014 49 mins
    Most new executives look to make their mark on their organizations by crafting ground-breaking strategic plans. Join Dr. Jim Noble and Alan Guibord of The Advisory Council to gain insight and insider secrets to how some of the world’s top organizations envision the compelling point of arrival, and leverage technology and IT into practical tactics for success
  • SaaS Versus On-Premise…Deployment Reality Recorded: Feb 5 2014 39 mins
    Webinar 2 builds upon the information presented in the Webinar 1: SaaS Versus On-Premise…What Are My Options? In Webinar 2, we take a deeper dive into the decision making process that leads to the right model for your enterprise systems or utility services.

    Some of the issues that need analysis when making a cloud/no-cloud decision include analysis of the costs, understanding the use cases, looking at security and governance, and the value of time-to-market and agility. The idea is to weigh the positives and the negatives, understand the core metrics, and then make a decision based upon the best available information.

    We’ll explore how to understand the deployment realities when considering an on-premises versus SaaS solution. We’ll suggest a decision model and step-by-step process to define the core metrics for the decision, and provide some helpful experiences from the trenches from those who have made these critical calls in the last several years.

    Topics covered include:

    •Step 1: Comparing Costs
    •Step 2: Understanding Use Cases
    •Step 3: Considering Security and Governance
    •Step 4: Considering Time-to-Market and Agility
    •Step 5: Pulling the Trigger
    •Step 6: Considering Operations
  • What’s New In CA Clarity? Recorded: Jan 29 2014 50 mins
    Welcome to CA Clarity 13.3! In this webcast, CA Technologies product management will provide an overview of the marquee features that have been delivered in the latest releases of CA Clarity™ PPM. These enhancements include:

    •Portfolio Cost and Resource Balancing with Waterlines Views
    •Financial Plans on Idea Investment
    •Easy Rebranding of the Clarity Login page
    •Connector for Microsoft Project Resource Leveling
    •Editable Task Duration and Printing on Gantt View
    •Bubble Chart Transparency for Newer Browsers
    •As well as improvements to CA Clarity™ Agile.
  • It’s Never “Once & Done’ – Strategic Planning is ‘Always on” Recorded: Jan 28 2014 55 mins
    What is your planning horizon? Annually, 3-5 years out, or further? Obviously, the granular details aren’t there yet but you need to put a stake in the ground and create a strategic plan. But don’t visit your plan once a year and hope someone has made progress – find out what smart organizations are doing to use their strategic plans to gain real-time competitive advantage.

    Join this session, where Mary Cauwels, Sr. Director of Solution Marketing, CA Technologies will discuss the value of an “always on” strategic plan.
  • Strategic Planning Options for Surviving the Microeconomic Tsunami (1 PMI PDU) Recorded: Jan 23 2014 59 mins
    A solid direction and a clear understanding of “real options” may make for a good strategic plan, but not every initiative will help your organization navigate through stormy weather or survive shifts in microeconomic conditions. Join Dr. Jim Noble and Alan Guibord of The Advisory Council to gain insight and insider secrets to how some of the world’s top organizations prioritize and adapt their strategic plans on a perpetual basis to survive and even thrive during tough and unpredictable market economies.
  • SaaS Versus On-Premise…What Are My Options? Recorded: Jan 23 2014 44 mins
    The growth of cloud computing is due largely to the growth of software-as-a-service (SaaS). The SaaS consumption model, in many cases, provides more agility and cost efficiencies than traditional methods of consuming software. While SaaS is indeed a consideration, there are instances where it’s just not a fit. Recognizing when to go SaaS and when to stay on-premise is a problem that enterprises will wrestle with now and into the future, as cloud computing continues to gather momentum.

    The truth is that the SaaS model is not always a good fit, and neither are traditional approaches to software deployment and operations. You have to consider many options, requirements, and technologies to understand what’s right for your specific needs.

    In this Webinar, we’ll take the mystery out of how to select SaaS-delivered solutions or traditional on-premise approaches. We’ll explore the requirements to consider, and the types of technologies available.

    Topic covered, include:

    •Defining the options, including SaaS and on-premise
    •Understanding the technology options
    •Understanding the cost advantages
    •Understanding fit-for-purpose
    •Charting a path to the right decision
  • A Perfect Union: How to Integrate your Strategic & Operational Plans (1 PMI PDU) Recorded: Jan 14 2014 56 mins
    Emerging technology and new market conditions present an ideal opportunity for you to lead your company’s innovation agenda. The challenge is in blending your organization’s strategic tenants with the pragmatic day-to-day execution of your operational plans. How can you be agile and dynamic, at the same time as staying true to your major multi-year initiatives? Join Dr. Jim Noble and Alan Guibord of The Advisory Council to gain insight and insider secrets to how some of the world’s top organizations marry strategic direction with operational agility.
  • CA NPD Web Series: Defining and Developing a Sustainable Innovation Discipline Recorded: Dec 18 2013 33 mins
    Learn how to define and develop a sustainable innovation discipline – to better adapt and respond to competitive pressures, customer needs, and technology changes in the rapidly changing, information rich 21st-century. Learn from NPD experts from CA Technologies and Imaginatik, recognized leaders in the NPD and Ideation space.

    Registration information collected will be used pursuant to the terms http://www.ca.com/us/privacy.aspx and will be shared with Imaginatik.
  • It's Time To Lay Your Cards on the Table with Strategic Planning Recorded: Dec 5 2013 59 mins
    Many organisations struggle to make decisions that prioritise projects, align resources, requirements and schedules to drive the greatest business outcomes and accelerate return on investments. And with an IT portfolio that is ever evolving to meet changing business demands, there is ever more pressure to deliver visibility, transparency and accountability of plans, priorities, people and projects.

    Join this webcast to understand the 5 key executive questions you need to ask to ensure your project and portfolio management practices are aligned to deliver strategic business objectives.
Educational Webcasts for Business & IT Professionals
In order to react swiftly to rapidly changing business environments, organizations need to perpetually plan and communicate strategic objectives and priorities. The goal is to manage a balanced portfolio of innovation and enterprise growth with ongoing maintenance efforts. Both IT and the business benefit from having dynamic business plans that drive clear initiatives designed to achieve optimal return on investment throughout project execution and product delivery.

Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how to bring business and technology executives together to create the strategic playbooks, balance investment portfolios, communicate actionable plans, and coordinate program managers and project execution teams to react quickly to demand and accelerate the delivery of initiatives and maximize resource utilization.

Some sessions will be approved for Personal Development Credits.
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  • Live at: Jan 4 2011 6:00 pm
  • Presented by: Malcolm Fry, a recognized IT industry expert with over 40 years of experience in Information Technology
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