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Winning the Service Performance & Support Game:Enable & Protect Users

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Paulo Reis, Logica; John Lamont, Raymond James; Allen Houpt, Erik Hille & Robert Stroud, CA
Join us for this session as we explore the role self-service, collaboration, social media and service level management play in making sure all parties win at the Service Performance and Support “game”. The end game of any business relationship is a win-win for the producer and consumer. It is imperative that IT and its customers, the consumers of IT services, both win in Service Performance and Support. The consumers, whether end users, support analysts, support managers or executives, must be able to get access to services, support, service levels and information “their way”; self-service, or better yet “self sufficiency”, is paramount to achieving this end. IT has to make sure that the consumers get exactly “what they want and expect”, or they will go shopping and get it elsewhere; service level management ensures this. And finally, it all has to happen with cost efficiency for both parties. Hear from a panel of experts who are living, and winning the game
Sep 19 2012
48 mins
Winning the Service Performance & Support Game:Enable & Protect Users
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  • Title: Winning the Service Performance & Support Game:Enable & Protect Users
  • Live at: Sep 19 2012 6:00 pm
  • Presented by: Paulo Reis, Logica; John Lamont, Raymond James; Allen Houpt, Erik Hille & Robert Stroud, CA
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