Browse communities
Browse communities
Presenting a webinar?

CSI: A Practical Perspective

Manta Consulting - Derrick Hazel
Have you been using ITIL for years and want to understand how to optimize your practices? Or are you just beginning with ITIL and want to know more about CSI?

Register now to join Manta Director, Derrick Hazel, as he takes at look at ways to leverage CSI to drive operational efficiency, sustainment and customer satisfaction.

Continual Service Improvement (CSI) supports changing business objectives by providing a consistently-applied set of processes, procedures and tools to measure, analyze and report on improvement opportunities ensuring maximum benefit and minimum risk to the business.

In this 45 minute webinar we will explore how to integrate CSI into your organization to:
- Improve business operations and staff productivity
- Improve customer satisfaction and relationships
- Optimize costs and industry best practices
Jul 24 2012
45 mins
CSI: A Practical Perspective
Join us for this summit:
More from this community:

IT Governance, Risk and Compliance

  • Live and recorded (3390)
  • Upcoming (80)
  • Date
  • Rating
  • Views
  • Risk management is an increasingly important
    business driver and stakeholders have become
    much more concerned about risk. Risk may be a
    driver of strategic decisions, it may be a cause of
    uncertainty in the organisation or it may simply be
    embedded in the activities of the organisation. An
    enterprise-wide approach to risk management
    enables an organisation to consider the potential
    impact of all types of risks on all processes,
    activities, stakeholders, products and services.
    Implementing a comprehensive approach will
    result in an organisation benefiting from what is
    often referred to as the ‘upside of risk’.
    The global financial crisis in 2008 demonstrated
    the importance of adequate risk management.
    Since that time, new risk management standards
    have been published, including the international
    standard, ISO 31000 ‘Risk management –
    Principles and guidelines’. This guide draws
    together these developments to provide a
    structured approach to implementing enterprise
    risk management (ERM)
  • L’ambiente dei tuoi clienti è sempre più complesso, Backup Exec 15 permette loro di esguire backup e recovery in modo semplice ed efficace, sempre e ovunque.
    Segui questo webinar e scopri come Backup Exec 15 può semplificare e rispondere alle esigenze delle diverse infrastrutture.
  • If your organization is reliant on a rapidly aging version of SQL Server, you need to join SQL Server experts Michael McCracken from HOSTING and Rodney Landrum, a Microsoft SQL Server MVP, from Ntirety for this in-depth discussion of the hows, whys and whats of upgrading from Microsoft SQL Server 200X to SQL Server 2014. The interactive webinar will cover:
    •The benefits of upgrading
    •Considerations to understand
    •How to smooth the transition
    •Q & A
  • Ingesting raw data into Hadoop is easy, but extracting business value leveraging exploration tools is not. Hadoop is a file system without a data model, data quality, or data governance, making it difficult to find, understand and govern data.

    In this webinar, Tony Baer, Principal Analyst of Ovum Research, will address the gaps and offer best practices in the end-to-end process of discovering, wrangling, and governing data in a data lake. Tony Baer will be followed by Oliver Claude who will explain how Waterline Data Inventory automates the discovery of technical, business, and compliance metadata, and provides a solution to find, understand, and govern data.

    Attend this webinar if you are:
    --A big data architect who wants to inventory all data assets at the field level automatically while providing secure self-service to business users
    --A data engineer or data scientist who wants to accelerate data prep by finding and understanding the best suited and most trusted data
    --A Chief Data Officer or data steward who wants to be able to audit data lineage, protect sensitive data, and identify compliance issues
  • Targeted malware, zero-day vulnerabilities and advanced persistent threats are increasingly responsible for data breaches. Why? Because they work. Most security products have a hard time protecting from advanced malware. This problem is compounded because attackers can easily mass produce new malware variants. What’s an IT person to do?

    Join us to learn key techniques to stop modern malware the first time. We will discuss:
    •What tactics work
    •Where to apply them
    •How to optimize cost, staffing and security.
  • Software defined architectures are all the buzz, helping to start conversations about transforming customer data centers from cost centers into competitive advantages. But in today’s economy, no business can afford to stand still. And a business is only as agile as its IT organization allows. An agile data center and IT department can:

    •Protect the infrastructure and easily recover if faults are found or predicted
    •Control access to data while meeting compliance and regulatory requirements
    •Deliver services quickly, resiliently, and cost-effectively

    Join us on at 10am GMT on 16th April 2015 and learn how Symantec’s view of the “Agile Data Center” covers delivering the right resources in the right way to the users. Whilst bringing a broader view on how you can introduce critical solutions and new revenues around disruptive customer events.
  • For years ClearCase was the standard for enterprise SCM. If you had a large number of developers and lots of projects ClearCase was a great choice, while ClearCase MultiSite provided basic support for distributed teams. Now industry trends are converging toward a new generation of development tools and processes. Today, continuous delivery brings agile development and DevOps together, promising much shorter development cycles and higher quality.

    Learn how moving from ClearCase to Subversion can improve your development processes and significantly reduce deployment cost and complexity. You'll also learn practical ClearCase to Subversion migration techniques.

    Topics Covered:
    • Differences and similarities between Subversion and ClearCase
    • How to merge in Subversion
    • Continuous delivery using Subversion: bringing agile and DevOps together for faster delivery and higher quality
    • ClearCase vs. Subversion in a distributed development environment
    • Migrating from ClearCase to Subversion
  • Recently cyber attacks against Industrial Control Systems (ICS) used by
    utilities and other Critical Infrastructure organizations have hit the
    newlines worldwide. Stuxnet is the best known cyber attack against an
    industrial installation, but it's not the only one.

    But what if cyber attacks were not the biggest threat to industrial
    networks and systems? Although malware is still a major point of
    interest, the sword of Damocles for critical industrial networks is
    represented by system misuse performed by disgruntled employees,
    contractors and vendors, as well as unintentional mistakes,
    network and system misconfiguration; all this could lead to the
    divergence or failure of critical processes.

    In this talk we will reshape the concept of ICS cyber security and will present our vision for a comprehensive approach to cyber security for ICS.
  • Adhering to international maritime sanctions requirements can be challenging in today’s regulatory landscape. Join Dow Jones Risk & Compliance and experts from HFW and Pole Star for a discussion on best practice in shipping compliance. Learn about regulatory developments -- including the latest UN Security Council communiques on "Sanctions compliance for the maritime transportation sector" -- and leverage case studies on the use of enhanced sanctions data and monitoring tools to mitigate sanctions risk.
  • As superfast connectivity becomes widely available, it will increase both data volume and velocity as well as new business opportunities. However, this dramatic leap forward will also result in new and potentially destructive activity online, which can affect an organisation’s defences both internally and within their supply chain. It has never been more important for businesses to assess and understand their critical infrastructure in an increasingly connected environment.

    During this webinar Steve Durbin, Managing Director of ISF Ltd, will discuss how businesses can update their resilience along with examining the role in securing the network boundary that investments in technology and third party provider programmes can play. This will necessarily include an assessment of cloud-based systems and the use of robust risk assessment methodologies.
  • Channel
  • Channel profile
  • CobiT 4.1 to CobiT 5 - How Has It Changed? Recorded: Sep 27 2012 44 mins
    Manta Consulting - Peter Kingsman
    Are you currently using CobiT 4.1 and want to determine whether to adopt CobiT 5?

    Register now to join Manta Consultant, Peter Kingsman, as he takes at look at the changes and improvements in CobiT and how this affects Manta's approach to governance assessments.

    In this 45 minute webinar you will learn about the following key aspects of CobiT 5:
    - Understand the significant changes in CobiT 5
    - Obtain some idea whether using CobiT 5 would be advantageous, depending on your role and your organization
    - See how Manta will utilize CobiT 5
  • CSI: A Practical Perspective Recorded: Jul 24 2012 45 mins
    Manta Consulting - Derrick Hazel
    Have you been using ITIL for years and want to understand how to optimize your practices? Or are you just beginning with ITIL and want to know more about CSI?

    Register now to join Manta Director, Derrick Hazel, as he takes at look at ways to leverage CSI to drive operational efficiency, sustainment and customer satisfaction.

    Continual Service Improvement (CSI) supports changing business objectives by providing a consistently-applied set of processes, procedures and tools to measure, analyze and report on improvement opportunities ensuring maximum benefit and minimum risk to the business.

    In this 45 minute webinar we will explore how to integrate CSI into your organization to:
    - Improve business operations and staff productivity
    - Improve customer satisfaction and relationships
    - Optimize costs and industry best practices
  • Making Best Practice Learning Easy Recorded: Jun 26 2012 44 mins
    The Manta Group
    When it comes to certified training, the Manta Group focuses on certain best practices - Service Management, Governance, Project Management and Emerging Technologies.

    Attend this webinar to find out why we focus on these best practice areas, and the different training delivery methods available - with a particular focus on why self-paced eLearning is a great learning option.

    As a special bonus, you will get a sneak peak into what the new CobiT 5 training will include.
  • Optimizing Delivery in Project & Program Management Recorded: May 22 2012 34 mins
    Manta Consulting - Gary Grandin
    Everything you've always wanted to know about improving efficiencies and throughput with your PMO, but were afraid to ask.

    Using a Lean Six Sigma Project approach, Manta Director Gary Grandin provides insight to identify the gaps and increase efficiencies by using IT best practices.

    Attend this webinar to:
    - Learn about techniques used to drive efficiences, decrease cost and increase throughput
    - Increase the effectiveness of your team through the use of analysis tools
    - Develop the appropriate process controls, risk management and ensure the right people are in the right roles
  • Maximizing Your ITIL Investment Using CobiT, Lean Six Sigma or ISO Recorded: Apr 17 2012 45 mins
    Manta Consulting
    Do you find your IT organization in one of the following situations?
    - “I tried to implement ITIL, but it’s fallen apart every time”
    - “I thought implementing ITIL would solve all of my problems”
    - “ITIL solved some of my problems, where do I go from here?”

    Register now to join Manta Consultants Peter Kingsman, Eden Roberts and Craig Dewey as they present three key approaches to ensure your investment in ITIL and SM initiatives are addressing your key problems.

    In this 45 minute webcast you will learn how to incorporate 3 key approaches to maximize ITIL:
    - Risk based approach
    - Management system approach
    - Process optimization approach
  • The Sponsor Perspective: Project Strategies for Success Recorded: Mar 20 2012 46 mins
    The Manta Group - Peter Rode
    Project managers have long faced the triple constraints of scope, schedule and cost. Yet too often when these hurdles have been overcome, the project might STILL be deemed a failure. Or the project might not add to the project manager'€™s reputation. Why not?

    Project managers deal with delivery, procurement, and people puzzles, to name a few. While real, these are not necessarily aligned with the pain points of a Project Sponsor. The project is merely the cross section where the project manager's and sponsor'€™s interests are temporarily aligned.

    We will explore the perspectives of the Project Sponsor, and assist project managers with strategies for working with sponsors of varying aptitude. This sometimes unwritten world may well hold the keys to project success, and the real results the PM is expected to deliver.

    In this 45 minute webcast you will learn:
    • The traits of a good Sponsor
    • Types of Sponsors and how to work with each
    • What Project Managers can do to line up Sponsor success

    Attendees can also collect a PMI PDU credit for attending this webcast through a Category B entry. Contact info@mantagroup.com for more information.
  • Optimize Your Service Desk Recorded: Feb 15 2012 44 mins
    Russ Conwath and Will O'Brien
    Join Russ Conwath, Manta Consultant and Will O'Brien, CEO of The Manta Group, as they discuss the best way to create an efficient and effective service desk.

    Manta's assessment methodology is centered around four lenses: Services, Organization, Process and Technology. You will see proof of this methodology in the results from a case study where a service desk was improved at a financial institution.

    In this 45 minute webcast you will take away:
    • Why it is important to look at more than just people, process, tools - The four lenses approach to assessment
    • Common areas to look for service desk optimization opportunities
    • Case study examples of service desk optimizations

    “Optimize Your Service Desk” is co-sponsored by The Manta Group (www.mantagroup.com) and MSI Inc (www.msysintegration.com).
  • Lean Thinking and Principles: Turning Waste into Work Recorded: Jan 24 2012 36 mins
    The Manta Group - Eden Roberts
    Are you looking for ways to improve the efficiency of IT services in your organization? Attend this webinar to see an example of Lean principles and how it can help your organization become more efficient and effective.

    This webcast provides an example of how Lean Thinking and Lean Principles were not only used to reduce waste and improve efficiency, but also as an approach to effective organizational change within a financial services company.
  • Achieving Green Data Centres Through Better Process Recorded: Dec 13 2011 44 mins
    The Manta Group - Daniel Skutelsky
    As the amount of power consumed by IT continues to rise, the associated cost and environmental impact is becoming increasingly alarming. Power is already the single biggest operating expense in the data centre. However, much of this power is wasted, resulting in unnecessary heat, expense, and upstream carbon emissions.

    In this 45 minute webcast, learn about specific steps you can take to help combat this problem. Learn why having efficient equipment and facilities is not enough and why a holistic program which also encompasses good processes and governance produces the best results. Attendees will review:
    - The problem of power consumption in the data centre, and why a holistic approach is important for achieving the best results
    - Some key elements of process and governance critical to a successful Green IT program and how they impact power consumption
    - Specific steps you can take to help start a Green IT program or advance an existing one
  • Clouds are Fluffy & Safe? Get Better Cloud Governance Recorded: Nov 22 2011 39 mins
    The Manta Group
    More and more companies are turning to the Cloud to host their confidential data, but are they taking the time to ensure the correct level of governance is in place?

    In this 45 minute presentation, learn about Cloud governance for success and risk reduction. In addition to any questions raised by participants, you will take away the following:
    Market trends and Model shifts
    Know what SAS 70 really means when selecting a cloud provider
    The need for effective cloud governance
    How to build an effective governance framework using ITIL or COBIT

    Get answers to your questions about Cloud governance in this interactive webcast.

    "Clouds are Fluffy and Safe?" is co-sponsored by The Manta Group and MSI.
  • The Best Practice Ecosystem: How to Leverage Best Practices for Optimal Results Recorded: Oct 18 2011 43 mins
    The Manta Group - Lee Marshall
    A best practice is a method or technique used to maintain quality as an alternative to mandatory legislated standards, and can be based on self-assessment or benchmarking. In the IT industry ITIL, COBIT, Lean, 6 Sigma, ISO and PMBoK are frequently implemented.

    For best practices to thrive, an environment must be created where best practices complement each other and the system of practices is in balance - The Best Practice Ecosystem.

    In 45 minutes, learn how to get the most out of your investment in IT best practices. In addition to any questions raised by participants, you will take away the following:
    - For best practices to thrive, an environment must be created where best practices complement each other and the system of practices is in balance - The Best Practice Ecosystem.
    - Organizations that invested in best practices recognize significant growth and profit results compared to their competitors who did not invest in best practices.
    - Observe a case study of how a financial organization used the Best Practice Ecosystem to transform their IT organization.

    Service Management, Project Management, Risk Management and other operational disciplines will be examined.
Series focused on optimizing & transforming your IT organization
The Manta Group's free monthly webinar series is a valuable way to discover how to improve the efficiency and effectiveness of your IT organization. By watching our webcasts, you qualify for 1 CPD credit (per webcast) claim directly to priSM.

Over the course of this series we will present insights on topics based in IT Business Performance, IT Management, Governance, Risk & Compliance and Enterprise Architecture.

The Manta Group has been a trusted management consulting partner since 2003. Today our focus is on optimizing business operations, managing transformation and measuring performance over time. We look forward to realizing what's possible for you.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: CSI: A Practical Perspective
  • Live at: Jul 24 2012 4:00 pm
  • Presented by: Manta Consulting - Derrick Hazel
  • From:
Your email has been sent.
or close
You must be logged in to email this