Frost Movers and Shakers with Paul Logan

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Paul Logan and Ashwin Iyer
Frost & Sullivan analyst Ashwin Iyer interviews Contact Solutions CEO Paul Logan
Apr 6 2012
5 mins
Frost Movers and Shakers with Paul Logan
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  • Achieving your ADME/Tox testing goals requires experience, quality data, and proper alignment with regulatory guidance. Failure to meet these important requirements can put your drug discovery and pre-clinical goals at risk.
    This presentation will provide an informative overview of how you can advance and reach your pre-clinical drug discovery goals. It will discuss the importance of core contract research capabilities, including enzyme induction, enzyme inhibition, and transporter interaction. In addition, we will review new capabilities and opportunities including CYP induction and SLC transporter assay services – all designed to align with regulatory agency guidance documents.

    Speaker Bio:
    David Stresser is the Program Manager of Corning® Gentest℠ Contract Research Services at Corning Life Sciences since 2001, having held prior positions of Product Manager and Study Director since joining Corning in 1998. Prior to this, he was a post-doctoral associate in the laboratory of David Kupfer at the University of Massachusetts Medical School in Worcester, Massachusetts. He did his graduate work in the laboratory of David E. Williams at Oregon State University in Corvallis, Oregon receiving a Ph.D. in toxicology in 1994. Dr. Stresser has authored or co-authored 40 articles or book chapters in the field of drug metabolism and has been an invited speaker at various national and international meetings, pharmaceutical companies, and universities.
  • By now you've probably heard about new ransomware threats like CryptoWall, which encrypts your data and demands payment to unlock it. These threats are delivered via malicious email attachments or websites, and once they execute and connect to an external command and control server, they start to encrypt files throughout your network. Therefore, spotting infections quickly can limit the damage.

    AlienVault USM uses several built-in security controls working in unison to detect ransomware like CryptoWall, usually as soon as it attempts to connect to the hackers’ command and control server. How does it all work? Join us for a live demo that will show how AlienVault USM detects these threats quickly, saving you valuable clean up time by limiting the damage from the attack.
    You'll learn:
    How AlienVault USM detects communications with the command and control server
    How the behavior is correlated with other signs of trouble to alert you of the threat
    Immediate steps you need to take to stop the threat and limit the damage
  • Cell therapy is the fastest growing segment of regenerative medicine. Cell therapy is comprised of immune cell therapy and stem cell therapy, with stem cell therapy making up the largest part of this market: it is estimated that the global stem cell therapy market will reach $40 billion by 2020 and $180 billion by 2030.

    Many factors determine the rate at which the stem cell therapy market advances. It is driven by the success of stem cell treatments in curing life-threatening diseases such as cancer, heart diseases and neuromuscular diseases in the worlds aging populations. In contrast, stem cell market growth rate is hindered by manufacturing and regulatory concerns. For example, if only 20% of the 318 global late stage clinical trials are approved for release on the market, there will not be enough stem cell therapy manufacturing facilities to produce the 64 resulting products. This is due, in part, to funding concerns, the high cost of build-out as well as cGMP compliance, standardization of production processes, and ever changing industry regulations.

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  • The role of the CISO is evolving - and fast. CISOs today must find innovative ways to align with the business and strategize security as a top business asset -- and those that ascend in their role will have the opportunity to play a bigger, more influential role in the years to come. In this webinar hosted by Agari, you will hear Jim Routh, Aetna CISO share real world insights into specific challenges and solutions to approach today's evolving email threats as well as key 2018 CISO research from Chris McClean, Forrester VP of Research.
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    Lernen Sie wie Informatica die Anforderungen aus dem CoC (Anonymisierung für sensitive Daten in Produktion sowie Test & Entwicklung) umsetzt und gleichzeitig Ihr Testdatenmanagement modernisieren kann.

    Da gemäß BSDSG als auch neuester EU-Novelle Datenschutz ein branchenübergreifendes Thema ist, sind alle Interessenten herzlich zu diesem Webinar eingeladen, die direkt (z.B. Datenschützer) oder indirekt (z.B. Test-Manager, Enterprise Architekten) mit dem Thema konfrontiert werden.

    Unternehmensweiter Datenschutz vom Marktführer – seien sie dabei !
  • Large enterprises want to use all the data they can get to earn the trust and the dollars of their customers. At the same time, they must secure this data, which is increasingly the target of sophisticated cyber-attacks. Traditional triple A (access, authentication and audit) security solutions are no longer sufficient-data-centric security must be added to the mix. In this webinar, join Stratecast | Frost & Sullivan, HP Security Voltage and (ISC)2 on July 16, 2015 at 1:00PM Eastern for an examination of ICT technology trends and business policies that have brought us to this point and how format preserving encryption can be used to protect data at rest, in motion and in use.
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  • What's Eating your Margins? How to Increase Profitability in Prepaid Recorded: Jul 18 2013 62 mins
    Tim Sloane (Mercator), Justin Lemrow (Contact Solutions)
    Profits from running prepaid programs are often elusive and hard to capture. Tim Sloane of Mercator highlights key findings from his prepaid program profitability model and Justin Lemrow of Contact Solutions talks about the importance of customer care in achieving sustainable profits.
  • The Role of Contact Center Self-Service in Successful Banking Strategy Recorded: Mar 28 2013 57 mins
    Michael Flores, CEO Bretton Woods; Justin Lemrow, Director of Continuous Improvement, Contact Solutions
    Disruptive changes in the Retail Banking industry have forced executives to rethink age-old business models in order to survive the rapidly changing environment. Customer experience is a strategic lever that you must know how to operate to be successful. But what can you do right now?

    Learn how other executives using customer experience and the call center to beat the mounting pressures to do more with less. In this webinar, you will learn:

    - What you're missing in your vision of banking channels
    - Why a tight focus on mobile might undermine your customer experience strategy
    - What your peers say about the role of the contact center in the future
  • Black and White and "Red" All Over: The CFPB Complaint Database Recorded: Sep 27 2012 59 mins
    Megan Burns of Forrester Research and Justin Lemrow, Director of Continuous Improvement at Contact Solutions
    The CFPB Complaint Database Could Be the Best Thing to Happen to Prepaid This Year. Curious? Learn more in this webinar from Forrester Research, Inc., and Contact Solutions.

    The prepaid card industry is becoming more regulated, which means it is a crucial time for prepaid card providers to focus on customer experience.

    With the Consumer Financial Protection Bureau (CFPB) now publicly sharing individual-level consumer complaint data on financial services companies, your business – and your customer experience – must be prepared for this public scrutiny.

    In this informative, 60-minute webinar, Contact Solutions and Forrester Research will examine the importance of customer experience in the increasingly regulated prepaid card environment. We will share practical advice about how improved customer experience in the prepaid industry can help reduce regulatory scrutiny and how your business can turn the process from a business threat to a competitive advantage.

    Guest speaker Megan Burns of Forrester Research, Inc., a leading expert on customer experience, and Justin Lemrow of Contact Solutions, a thought leader schooled in the discipline of continuous improvement, will present case studies, best practices and lessons learned from other industries that will provide you specific strategies and tools to take back to your company today.
  • The “Friction-Free” Self-Service Challenge Recorded: Sep 11 2012 47 mins
    Justin Lemrow, Director of Continuous Improvement, Contact Solutions; Dan Miller, Sr. Analyst, Opus Research
    When customers call your company, they have a single objective in mind: Fast, frictionless results. They equate “service quality” with quick resolution of their problems by a live agent. If they are put on hold, confronted with confusing options or delivered to an individual who is not “up-to-speed” with their requirements, they think less of your company and its brand.

    Customers equate satisfaction with reaching a live person. Yet our research and empirical data show that what customers really want is fast, friction-free resolution of their specific problems – whether its on a Web site, mobile app, voice response system or through a live agent. Achieving long-term customer satisfaction is a long-range goal that requires constant monitoring and improvement.

    Join Dan Miller, Sr. Analyst at Opus Research, and Justin Lemrow, Director of Continuous Improvement at Contact Solutions, as they discuss how to strike the right balance between automated self-service and human assisted care in order to achieve high-levels of customer satisfaction at relatively low-levels of expense. Their observations will be grounded in the benchmark findings from a financial services company that conducts constant quality assessments of how well the company recognizes and resolves each customer’s intent, interaction and perception.
  • 7 Deadly Sins of Customer Service in Prepaid Recorded: May 31 2012 49 mins
    Paul Logan, CEO of Contact Solutions, and hosted by Marilyn Bochicchio, CEO of Paybefore
    According to Forrester Research, better customer experience (CX) can be worth millions in annual revenue to card programs and to companies like yours. Yet, the customer experience discussion has barely even started in Prepaid. This webinar kicks it off. Topics include:

    • Why customer service needs to be at the top of your agenda
    • Seven customer service sins in prepaid that create barriers to business success
    • Customer service lessons learned from the leading brands
  • Frost Movers and Shakers with Paul Logan Recorded: Apr 6 2012 5 mins
    Paul Logan and Ashwin Iyer
    Frost & Sullivan analyst Ashwin Iyer interviews Contact Solutions CEO Paul Logan
  • Customer Experience: 5 Reasons Why the Cloud is CXier Recorded: Apr 6 2012 9 mins
    Zach Messler with Justin Lemrow
    Premise or Cloud? Cloud or Premise? Not all solutions are equal when addressing the possibilities of improving the Customer Experience.

    In this short, education webcast, join Contact Solutions for a discussion with Customer Experience and Continuous Improvement expert Justin Lemrow, and learn why Customer Experience managed in the cloud is CXier.
  • Prepaid Expo 2012: Key Conference Takeaways Recorded: Mar 28 2012 12 mins
    Zach Messler
    Contact Solutions reviews key customer experience insights from Prepaid Expo conference sessions
  • Creating Coachable Moments in the IVR Recorded: Oct 25 2011 18 mins
    Shelley Dunagan & John Hibel
    Coaching your agents is one of the most effective ways to improve the customer experience in your contact center. You review how they handle calls, break down the interactions, and provide constructive feedback so they can improve. Why not do the same for your IVR? Caller interaction with your IVR can influence customer experience just as much as your agents do.
    You can coach your IVR just as effectively as you coach your agents, but only if you capture enough information to measure the full customer experience.

    Join us on October 25th at 2:00 PM Eastern time for a new 30-minute webcast from Contact Solutions. In Creating Coachable Moments in the IVR we will discuss:

    -Why surveys alone can be misleading
    -3 areas you should be measure to get a complete picture of customer experience
    -Why the IVR is an important touch-point you can not afford to ignore
Insights for contact center leaders, CX professionals and executives.
Contact automation (in particular your IVR) doesn't have to be a dirty word. When applied correctly, this application can be a cost-savings tool that also delivers the same positive customer experience you expect from live agents. Join us as we address industry opportunities and reveal game-changing innovations.

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  • Title: Frost Movers and Shakers with Paul Logan
  • Live at: Apr 6 2012 4:00 pm
  • Presented by: Paul Logan and Ashwin Iyer
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