A major company has been hacked, suffering a data breach. How do companies the size of Sony handle such situations? Various departments, including legal, tech and PR come together to meet with the management and workout a plan on how to handle the crisis. This presentation will focus on both -- companies with a data breach response plan and those without one. We'll shed some light on what the first 24 hours post-breach looks like for a major company.
EnPresso, a proprietary growth system from BioSilta Ltd, applies slow enzymatic glucose release to control the growth and protein synthesis rate in bacteria and yeasts. This high-cell-density growth system can be used in any shaken cultivation device at various scales. In this webinar, Dr. Kaisa Ukkonen and Dr. Antti Vasala will review the basic requirements for successful high-cell-density cultivations and discuss common reasons for failures in E. coli-based protein production, the focus being on the cultivation conditions. In particular, prerequisites for successful scale-up will be presented. The webinar also features examples on the use of EnPresso demonstrating the time and cost savings enabled by this powerful growth system, and presents an interesting alternative protein expression protocol: IPTG-based autoinduction.
Connected healthcare continues to expand as innovations in technology and services flourish. Consequently, the adoption of digital health solutions has increased significantly throughout the industry.
While the U.S. healthcare system evolves and embraces lower costs and improving quality of care and access, opportunities are emerging in connected healthcare. The industry is driven by health IT development, growth of connected and savvy users, as well as cloud based- software as a service (SaaS) delivery models.
Join Frost & Sullivan’s Connected Health team, as they host a panel discussion on the 2016 connected healthcare predictions and current insights on key areas within the market. The panel will be followed by a live Q&A session. This is the first of the Connected Health team’s new quarterly webinar series.
Attend this webinar to discover:
• Key market predictions including merger and acquisitions (M&A), partnerships, as well as areas of growth and controversy in 2016
• New data regarding consumers; how they view their health and interests in digital health tools
• Latest perspectives on telehealth and remote patient monitoring
• The progression of the ambulatory electronic health records space and what this means for providers
CELLINK is the final puzzle piece in the 3D Bioprinting industry we all have been waiting for. CELLINK is a bioink that can universally be used on a wide range of 3D Bioprinters. CELLINK can also be used independently of any printing device, in case you want to perform simpler experiments of 3D cell culturing. The unique biocompatibility and printability of our bioink offers outstanding results that will take your research to the next level!
Our laboratory engineers microenvironments to control the fate of cells being used in tissue repair, with the main application being cartilage lesions and microcracks. The approaches include the development of patterned, functionalized hydrogels, mediation of cell-cell and cell-tissue adhesion through nano-coatings and surface treatment, control of inflammation and oxygen tension pathways, and release of cytoskeletal- and Rho GTPase-modifying small molecules to achieve stable phenotypes. Using additive manufacturing (bioprinting), it is possible to combine these tools to generate spatially complex tissues containing multiple cell types and materials. Our goal is the translation of these technologies to the clinics to improve the outcome of current cell-based therapies.
Jon Schull Phd from Rochester Institute of Technology will talk about founding the "Enable Organization", a global network of Passionate Volunteers Using 3d Printing to give prosthetic hands to the Underserved Populations of the World
Jean-Manuel brings more than 20 years of experience in scientific research and medical technology innovation to his work on the Vizua team. While earning his masters degree in neuroscience at Drexel Medical School in Philadelphia, he directed research projects on 3D-reconstruction of neuronal networks and regenerative quantification.
Healthcare privacy and data protection regulations are among the most stringent of any industry. Join this Webcast to learn how healthcare organizations can securely share health data across different cloud services. Hear experts explore how Encrypted Objects and Delegated Access Control Extensions to the Cloud Data Management Interface (CDMI) standard permits objects to freely and securely move between clouds and clients with enhanced security and auditability.
•Protecting health data from alteration or disclosure
•How Cloud Encrypted Objects work
•How Delegated Access Control works
•CDMI for Electronic Medical Records (EMR) applications
•Healthcare use cases for implementing securely sharing data in the cloud
As a truly global organization, (ISC)2 membership stretches to over 110,000 members in over 160 countries. To help serve the needs of the membership, (ISC)2 has regional offices to oversee the operations and efforts in North America (NA), Asia-Pacific (APAC), Europe, Middle East, & Africa (EMEA) and Latam America (Latam). These offices are managed by regional directors with their own teams to offer regional support and resources and to be the voice of the region. On January 28, 2016 at 1:00PM Eastern you'll have the opportunity to discover what's going on in each of these regions as we gather our three Regional Directors Dan Waddell (NA), Clayton Jones (APAC), Adrian Davis (EMEA) and Gina Van Dijk (Latam) for a view into what they have planned for 2016.
Tim Sloane (Mercator), Justin Lemrow (Contact Solutions)
Profits from running prepaid programs are often elusive and hard to capture. Tim Sloane of Mercator highlights key findings from his prepaid program profitability model and Justin Lemrow of Contact Solutions talks about the importance of customer care in achieving sustainable profits.
Michael Flores, CEO Bretton Woods; Justin Lemrow, Director of Continuous Improvement, Contact Solutions
Disruptive changes in the Retail Banking industry have forced executives to rethink age-old business models in order to survive the rapidly changing environment. Customer experience is a strategic lever that you must know how to operate to be successful. But what can you do right now?
Learn how other executives using customer experience and the call center to beat the mounting pressures to do more with less. In this webinar, you will learn:
- What you're missing in your vision of banking channels
- Why a tight focus on mobile might undermine your customer experience strategy
- What your peers say about the role of the contact center in the future
Megan Burns of Forrester Research and Justin Lemrow, Director of Continuous Improvement at Contact Solutions
The CFPB Complaint Database Could Be the Best Thing to Happen to Prepaid This Year. Curious? Learn more in this webinar from Forrester Research, Inc., and Contact Solutions.
The prepaid card industry is becoming more regulated, which means it is a crucial time for prepaid card providers to focus on customer experience.
With the Consumer Financial Protection Bureau (CFPB) now publicly sharing individual-level consumer complaint data on financial services companies, your business – and your customer experience – must be prepared for this public scrutiny.
In this informative, 60-minute webinar, Contact Solutions and Forrester Research will examine the importance of customer experience in the increasingly regulated prepaid card environment. We will share practical advice about how improved customer experience in the prepaid industry can help reduce regulatory scrutiny and how your business can turn the process from a business threat to a competitive advantage.
Guest speaker Megan Burns of Forrester Research, Inc., a leading expert on customer experience, and Justin Lemrow of Contact Solutions, a thought leader schooled in the discipline of continuous improvement, will present case studies, best practices and lessons learned from other industries that will provide you specific strategies and tools to take back to your company today.
Justin Lemrow, Director of Continuous Improvement, Contact Solutions; Dan Miller, Sr. Analyst, Opus Research
When customers call your company, they have a single objective in mind: Fast, frictionless results. They equate “service quality” with quick resolution of their problems by a live agent. If they are put on hold, confronted with confusing options or delivered to an individual who is not “up-to-speed” with their requirements, they think less of your company and its brand.
Customers equate satisfaction with reaching a live person. Yet our research and empirical data show that what customers really want is fast, friction-free resolution of their specific problems – whether its on a Web site, mobile app, voice response system or through a live agent. Achieving long-term customer satisfaction is a long-range goal that requires constant monitoring and improvement.
Join Dan Miller, Sr. Analyst at Opus Research, and Justin Lemrow, Director of Continuous Improvement at Contact Solutions, as they discuss how to strike the right balance between automated self-service and human assisted care in order to achieve high-levels of customer satisfaction at relatively low-levels of expense. Their observations will be grounded in the benchmark findings from a financial services company that conducts constant quality assessments of how well the company recognizes and resolves each customer’s intent, interaction and perception.
Paul Logan, CEO of Contact Solutions, and hosted by Marilyn Bochicchio, CEO of Paybefore
According to Forrester Research, better customer experience (CX) can be worth millions in annual revenue to card programs and to companies like yours. Yet, the customer experience discussion has barely even started in Prepaid. This webinar kicks it off. Topics include:
• Why customer service needs to be at the top of your agenda
• Seven customer service sins in prepaid that create barriers to business success
• Customer service lessons learned from the leading brands
Premise or Cloud? Cloud or Premise? Not all solutions are equal when addressing the possibilities of improving the Customer Experience.
In this short, education webcast, join Contact Solutions for a discussion with Customer Experience and Continuous Improvement expert Justin Lemrow, and learn why Customer Experience managed in the cloud is CXier.
Coaching your agents is one of the most effective ways to improve the customer experience in your contact center. You review how they handle calls, break down the interactions, and provide constructive feedback so they can improve. Why not do the same for your IVR? Caller interaction with your IVR can influence customer experience just as much as your agents do.
You can coach your IVR just as effectively as you coach your agents, but only if you capture enough information to measure the full customer experience.
Join us on October 25th at 2:00 PM Eastern time for a new 30-minute webcast from Contact Solutions. In Creating Coachable Moments in the IVR we will discuss:
-Why surveys alone can be misleading
-3 areas you should be measure to get a complete picture of customer experience
-Why the IVR is an important touch-point you can not afford to ignore
Insights for contact center leaders, CX professionals and executives.
Contact automation (in particular your IVR) doesn't have to be a dirty word. When applied correctly, this application can be a cost-savings tool that also delivers the same positive customer experience you expect from live agents. Join us as we address industry opportunities and reveal game-changing innovations.