Browse communities
Browse communities
Presenting a webinar?

Frost Movers and Shakers with Paul Logan

Paul Logan and Ashwin Iyer
Frost & Sullivan analyst Ashwin Iyer interviews Contact Solutions CEO Paul Logan
Apr 6 2012
5 mins
Frost Movers and Shakers with Paul Logan
Join us for this summit:
More from this community:

Health IT

  • Live and recorded (972)
  • Upcoming (14)
  • Date
  • Rating
  • Views
  • With data breaches and data leakage incidents becoming front page news, cyber investigations are taking on more importance within organizations. This calls for a new set of skills to be developed such as the ability to work with all levels of law enforcement, lawyers and attorneys and within the judicial system. Many of these investigations will call for the cybersecurity practitioner to be a witness and give testimony. What's the best way to do this to protect yourself and the organization, while also providing the information that will help law enforcement and the justice system to get the information they need? Join (ISC)2 on March 26, 2015 at 1:00PM Eastern for our next "From the Trenches" webcast where we'll talk about what it means to be an expert witness and the best practices for serving as one.
  • Abstract:
    There is a great interest in application of human mesenchymal stem cells (hMSCs) in cell therapy and tissue engineering due to their self-renewal, multi-lineage differentiation, immunomodulation, and trophic potential. One of the challenges faced in the clinical application of hMSCs is the need for efficient expansion of these cells in vitro without altering their capacity. Serum-free mammalian cell culture media, in particular, require optimization of the expansion protocols. Even subtle changes in routine handling can have a significant impact on the cells’ potential.

    This seminar will cover the variables that can influence the desired regenerative and differentiation properties including medium selection, vessel surface treatment, impact of the cell source, and seeding density. We will also discuss how users can select the correct conditions for optimized growth and functionality.

    Speaker Biography:
    Brian Posey is a Product Development Manager for cell culture media at Corning Life Sciences. Brian has over 10 years experience in cell biology and industrial scale cGMP manufacturing of both liquid and powder cell culture media. Since joining Corning in 2012, Brian has lead numerous innovative technology projects for the media business ranging from customer technology transfer for production scale-up to developing new serum-free media for industrial and stem cell lines.
  • Sutter Health is a not-for-profit health system serving more than 100 communities in Northern California. Each year its 5,000 physicians care for more than 10 million outpatient visits and discharge more than 200,000 in-patients.

    As healthcare systems transition from “fee for service” to “fee for value” reimbursement models, there is an increasing focus to drive down 30-day re-admission rates, particularly for high risk patients. To this end, Sutter Health is piloting Project RED (Re-engineered Discharge) which leverages predictive analytics to identify high-risk patients and then prescribes alternative discharge workflows aimed at lowering the risk of re-admission.

    Join us as Kristen Wilson-Jones, Sutter RD&D CTO, shares how Sutter Health has leveraged MuleSoft’s Anypoint Platform in an orchestrated plecosystem of technologies to power Project RED by enabling real-time patient risk scoring, clinical workflow management and bi-directional integration with Epic.

    Topics covered
    + How Sutter Health is lowering 30-day re-admission rates by re-engineeing clinical workflows
    + The need for connectivity to enable workflow re-design
    + Best practice in moving from an application-centric to a data object-centric connectivity approach
  • The NHS Five Year Forward View recognised improvements of outcomes in key areas like cancer and cardiac but also acknowledged preventable illness is still widespread. While new medical equipment technologies are emerging all the time to support improvements in diagnosis and treatment of preventable illness, more financially sustainable solutions are needed to fund them.
    This CPD accredited webinar will feature speakers from Lancashire Teaching Hospitals NHS FT and Plymouth Hospitals NHS Trust along with NHS Supply Chain. They will demonstrate how you can apply strategic asset management to optimise the replacement and management of medical capital equipment to:
    •Make the latest medical equipment technology more affordable for your trust
    •Ensure your patients have access to the best quality care possible
  • Lync 2013 (soon to be Skype for Business) is commonly known as an instant messaging client that includes voice and video capabilities within the enterprise. However, its ability to cross enterprise network boundaries and reach colleagues, partners, and customers across the globe via mobile phones or traditional telephony systems is often overlooked. The natural progression in collaboration may start with a quick instant messaging conversation but often leads to picking up the phone and calling someone to attain resolution.

    Join us on Wednesday, March 25th at 2pm EST to learn about the capabilities of Lync Enterprise Voice, ways to implement it as a cost savings to your business, the impact of the launch of Skype for business and how the progression of enterprise voice collaborative tools are changing the way we run our businesses today.

    Key Takeaways:
    •What is Lync Enterprise Voice
    •How can Lync Enterprise Voice be implemented
    •Is Skype for Business different than Lync Enterprise Voice
  • There are many decisions when choosing a video conferencing solution. Free versus subscription? Cloud solution or not? What type of video system is best suited for your meeting rooms? Join Michael Helmbrecht, VP of Product Marketing, in this webinar where he will breakdown the top five considerations of video conferencing for 2015. Michael will also elaborate on the competitive landscape and which solutions best fit your company’s needs.

    Follow us on Twitter @LifesizeHD and use the hashtag #AskLS to ask questions.
  • Course Description:

    The JUNOS EX Switching webinar is a 2.5 hour presentation offered in fast-paced delivery format. As the 4th webinar within the Jump-Start JUNOS webinar series, we will explore basic through advanced EX switching operations on the EX4200 platform. Specifically, we will detail topics such as trunking, vlans, port security, bridge table, virtual chassis, link-aggregation and others as detailed below.


    At the conclusion of this webinar students will be equipped with the following:

    •Layer 2 switch interface configuration.
    •Virtual Chassis configuration.
    •VLAN implementation.
    •Port Security.
    •Spanning Tree.
    •Interface monitoring.

    Intended Audience:

    The JUNOS EX Switching webinar is designed as a “how to” webinar for JUNOS Network Engineers, NOC personnel, as well as other support staff who are responsible for JUNOS EX Switch implementation, administration and support.


    Participants should be familiar with the JUNOS CLI and attendance of Jump-Start Fundamentals.
  • Already tasked with protecting companies from a vast domain of ever-changing threats, Chief Information Security Officers (CISOs) and other security leaders must now prepare for more avenues of attack as well as more sophisticated attackers. Research from the IBM Centre for Applied Insights pinpoints what worries today’s security leaders and what they’re doing to address those concerns. We also identify several actions that security leaders can take to help their companies manage the approaching uncertainties in information security.


    Martin Borrett, Director, IBM Institute of Advanced Security in Europe

    Martin Borrett is the Director of the IBM Institute of Advanced Security in Europe. He leads the Institute and advises at the most senior level in clients on policy, business, technical and architectural issues associated with security. Martin leads IBM's Security Blueprint work and is co-author of the IBM Redbooks Introducing the IBM Security Framework and IBM Security Blueprint to Realize Business-Driven Security and Understanding SOA Security . He is Chairman of the European IBM Security User Group community and a member of the board of EOS, the European Organisation for Security. He is a Fellow of the British Computer Society, and a Chartered Engineer (CEng) and member of the IET. Martin has a passion for sailing and has represented Great Britain; he is also a keen tennis player.
  • Channel
  • Channel profile
  • What's Eating your Margins? How to Increase Profitability in Prepaid Recorded: Jul 18 2013 62 mins
    Tim Sloane (Mercator), Justin Lemrow (Contact Solutions)
    Profits from running prepaid programs are often elusive and hard to capture. Tim Sloane of Mercator highlights key findings from his prepaid program profitability model and Justin Lemrow of Contact Solutions talks about the importance of customer care in achieving sustainable profits.
  • The Role of Contact Center Self-Service in Successful Banking Strategy Recorded: Mar 28 2013 57 mins
    Michael Flores, CEO Bretton Woods; Justin Lemrow, Director of Continuous Improvement, Contact Solutions
    Disruptive changes in the Retail Banking industry have forced executives to rethink age-old business models in order to survive the rapidly changing environment. Customer experience is a strategic lever that you must know how to operate to be successful. But what can you do right now?

    Learn how other executives using customer experience and the call center to beat the mounting pressures to do more with less. In this webinar, you will learn:

    - What you're missing in your vision of banking channels
    - Why a tight focus on mobile might undermine your customer experience strategy
    - What your peers say about the role of the contact center in the future
  • Black and White and "Red" All Over: The CFPB Complaint Database Recorded: Sep 27 2012 59 mins
    Megan Burns of Forrester Research and Justin Lemrow, Director of Continuous Improvement at Contact Solutions
    The CFPB Complaint Database Could Be the Best Thing to Happen to Prepaid This Year. Curious? Learn more in this webinar from Forrester Research, Inc., and Contact Solutions.

    The prepaid card industry is becoming more regulated, which means it is a crucial time for prepaid card providers to focus on customer experience.

    With the Consumer Financial Protection Bureau (CFPB) now publicly sharing individual-level consumer complaint data on financial services companies, your business – and your customer experience – must be prepared for this public scrutiny.

    In this informative, 60-minute webinar, Contact Solutions and Forrester Research will examine the importance of customer experience in the increasingly regulated prepaid card environment. We will share practical advice about how improved customer experience in the prepaid industry can help reduce regulatory scrutiny and how your business can turn the process from a business threat to a competitive advantage.

    Guest speaker Megan Burns of Forrester Research, Inc., a leading expert on customer experience, and Justin Lemrow of Contact Solutions, a thought leader schooled in the discipline of continuous improvement, will present case studies, best practices and lessons learned from other industries that will provide you specific strategies and tools to take back to your company today.
  • The “Friction-Free” Self-Service Challenge Recorded: Sep 11 2012 47 mins
    Justin Lemrow, Director of Continuous Improvement, Contact Solutions; Dan Miller, Sr. Analyst, Opus Research
    When customers call your company, they have a single objective in mind: Fast, frictionless results. They equate “service quality” with quick resolution of their problems by a live agent. If they are put on hold, confronted with confusing options or delivered to an individual who is not “up-to-speed” with their requirements, they think less of your company and its brand.

    Customers equate satisfaction with reaching a live person. Yet our research and empirical data show that what customers really want is fast, friction-free resolution of their specific problems – whether its on a Web site, mobile app, voice response system or through a live agent. Achieving long-term customer satisfaction is a long-range goal that requires constant monitoring and improvement.

    Join Dan Miller, Sr. Analyst at Opus Research, and Justin Lemrow, Director of Continuous Improvement at Contact Solutions, as they discuss how to strike the right balance between automated self-service and human assisted care in order to achieve high-levels of customer satisfaction at relatively low-levels of expense. Their observations will be grounded in the benchmark findings from a financial services company that conducts constant quality assessments of how well the company recognizes and resolves each customer’s intent, interaction and perception.
  • 7 Deadly Sins of Customer Service in Prepaid Recorded: May 31 2012 49 mins
    Paul Logan, CEO of Contact Solutions, and hosted by Marilyn Bochicchio, CEO of Paybefore
    According to Forrester Research, better customer experience (CX) can be worth millions in annual revenue to card programs and to companies like yours. Yet, the customer experience discussion has barely even started in Prepaid. This webinar kicks it off. Topics include:

    • Why customer service needs to be at the top of your agenda
    • Seven customer service sins in prepaid that create barriers to business success
    • Customer service lessons learned from the leading brands
  • Frost Movers and Shakers with Paul Logan Recorded: Apr 6 2012 5 mins
    Paul Logan and Ashwin Iyer
    Frost & Sullivan analyst Ashwin Iyer interviews Contact Solutions CEO Paul Logan
  • Customer Experience: 5 Reasons Why the Cloud is CXier Recorded: Apr 6 2012 9 mins
    Zach Messler with Justin Lemrow
    Premise or Cloud? Cloud or Premise? Not all solutions are equal when addressing the possibilities of improving the Customer Experience.

    In this short, education webcast, join Contact Solutions for a discussion with Customer Experience and Continuous Improvement expert Justin Lemrow, and learn why Customer Experience managed in the cloud is CXier.
  • Prepaid Expo 2012: Key Conference Takeaways Recorded: Mar 28 2012 12 mins
    Zach Messler
    Contact Solutions reviews key customer experience insights from Prepaid Expo conference sessions
  • Creating Coachable Moments in the IVR Recorded: Oct 25 2011 18 mins
    Shelley Dunagan & John Hibel
    Coaching your agents is one of the most effective ways to improve the customer experience in your contact center. You review how they handle calls, break down the interactions, and provide constructive feedback so they can improve. Why not do the same for your IVR? Caller interaction with your IVR can influence customer experience just as much as your agents do.
    You can coach your IVR just as effectively as you coach your agents, but only if you capture enough information to measure the full customer experience.

    Join us on October 25th at 2:00 PM Eastern time for a new 30-minute webcast from Contact Solutions. In Creating Coachable Moments in the IVR we will discuss:

    -Why surveys alone can be misleading
    -3 areas you should be measure to get a complete picture of customer experience
    -Why the IVR is an important touch-point you can not afford to ignore
Insights for contact center leaders, CX professionals and executives.
Contact automation (in particular your IVR) doesn't have to be a dirty word. When applied correctly, this application can be a cost-savings tool that also delivers the same positive customer experience you expect from live agents. Join us as we address industry opportunities and reveal game-changing innovations.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Frost Movers and Shakers with Paul Logan
  • Live at: Apr 6 2012 4:00 pm
  • Presented by: Paul Logan and Ashwin Iyer
  • From:
Your email has been sent.
or close
You must be logged in to email this