This free webinar will summarise the results of the HFMA’s NHS Financial Temperature Check survey of Finance Directors and Chief Financial Officers in England, published in November 2015. You will hear from Paul Briddock, HFMA Director of Technical and Policy, about the financial outlook for the NHS in England, the views of finance directors from NHS organisations and what the HFMA thinks needs to happen to ensure the NHS can meet the financial challenges ahead
Learn how to deliver integrated health and social care with big data and interoperability.
The Caldicott 2 report highlighted the practical difficulties that surround the sharing of service user data, especially when it’s not being used for direct care. Yet you still need to utilise big data and data sharing to comply with government policies aimed at providing better care.
Join us for this half-day executive briefing where experts from NHS England,Dell Healthcare will provide practical insights on how to enable interoperability and the use of business intelligence to better serve your communities.
We’ll show you how your healthcare data can help gain actionable insights, avoid unseen risks and discover missed opportunities using real-world examples.
Get insights on how to:
•Integrate data from different sources (such as the local authority and NHS commissioners)
•Create healthier communities, improve outcomes and lower healthcare costs through the innovative use of data analysis to predict and prevent ill-health
•Improve the patient engagement experience through seamless
•Ensure a more timely exchange of data to meet regulatory
•Create a cloud-based repository for data that can be accessed
from multiple locations and via different applications
In this webinar, learn about the new capabilities in the Informatica PowerCenter 10 editions and how they will increase your development agility.
Through the eyes and daily routine of typical developers and business analysts you will discover how this new release:
. Enhances the collaboration between IT developers and business analysts
. Delivers more powerful visualization for data profiling
. Delivers a new monitoring dashboard to view service health and system usage
. Increases your productivity with up to 50X faster data lineage rendering
. Enhances your project reach with new connectors and real time capabilities
. Includes new capabilities for parsing semi-structured and unstructured data
Watch this webinar to accelerate your deliver of data integration-based value to your organization.
Are you ready to transform healthcare with predictive analytics? Are you ready to turn Data into Insights and Insights into Practice? Predictive Analytics is about making better healthcare decisions. Is your organization Future Ready?
Are you ready to improve patient care, reduce risk and optimize resources? Are you ready for Predictive Analytics? Analytics is about making better business decisions. Do you understand what the customers want from you? Is your organization Future Ready?
Are you ready to make the most of your clinical technology investments? Dell Clinical application services connect clinical providers with critical patient information whenever and wherever it's needed. Like providing end to end applications and EHR solutions and services. We enhance the provider patient experience by ensuring that the right information is available at a moment's notice. Is your organization Future Ready?
Are you ready to engage with your patients? 40% of patients in US struggle with Chronic health conditions. The most improtant treatment protocol requires healthy lifestyle choices. But to take control and make these changes many patients need support. Dell Patient Engagement Solutions can provide that support. Is your organization Future Ready?
Richard Mendel MD, a Spinal Neurosurgeon from Tampa, Florida, gives a presentaion on the Basics of Stem Cells. Stem Cell Treatments are becoming more popular, and it benefit all to know the basics of this growing science.
Is your healthcare organization taking advantage of Cloud benefits? Cloud can help you simplify IT management and drive down the cost of IT operations. Dell secure healthcare cloud gives you access to industry leading security to reduce of burden of industry regulatory requirements and get the flexibility to adapt to the future. Is your organization Future Ready?
In recent days we have heard from CEO’s about the challenges they face when a breach occurs in determining what data has been lost. Was it sensitive customer data? If so, how many customers are impacted? Not knowing this information immediately causes further damage to customer confidence and significantly increases the cost of dealing with the breach itself.
In this webinar Informatica will introduce a new generation of Data Security Intelligence capabilities which will provide insight into exactly where company and customer sensitive data resides, how it is moving through the organization and what security measures are in place to protect it. We will also look at some of the proactive measures that can be quickly put in place at the database layer to prevent even authorized staff credentials from making unusual data requests, which are often the precursor to a costly breach.
We hope you can join us for what promises to be an informative and highly topical webinar.
Tim Sloane (Mercator), Justin Lemrow (Contact Solutions)
Profits from running prepaid programs are often elusive and hard to capture. Tim Sloane of Mercator highlights key findings from his prepaid program profitability model and Justin Lemrow of Contact Solutions talks about the importance of customer care in achieving sustainable profits.
Michael Flores, CEO Bretton Woods; Justin Lemrow, Director of Continuous Improvement, Contact Solutions
Disruptive changes in the Retail Banking industry have forced executives to rethink age-old business models in order to survive the rapidly changing environment. Customer experience is a strategic lever that you must know how to operate to be successful. But what can you do right now?
Learn how other executives using customer experience and the call center to beat the mounting pressures to do more with less. In this webinar, you will learn:
- What you're missing in your vision of banking channels
- Why a tight focus on mobile might undermine your customer experience strategy
- What your peers say about the role of the contact center in the future
Megan Burns of Forrester Research and Justin Lemrow, Director of Continuous Improvement at Contact Solutions
The CFPB Complaint Database Could Be the Best Thing to Happen to Prepaid This Year. Curious? Learn more in this webinar from Forrester Research, Inc., and Contact Solutions.
The prepaid card industry is becoming more regulated, which means it is a crucial time for prepaid card providers to focus on customer experience.
With the Consumer Financial Protection Bureau (CFPB) now publicly sharing individual-level consumer complaint data on financial services companies, your business – and your customer experience – must be prepared for this public scrutiny.
In this informative, 60-minute webinar, Contact Solutions and Forrester Research will examine the importance of customer experience in the increasingly regulated prepaid card environment. We will share practical advice about how improved customer experience in the prepaid industry can help reduce regulatory scrutiny and how your business can turn the process from a business threat to a competitive advantage.
Guest speaker Megan Burns of Forrester Research, Inc., a leading expert on customer experience, and Justin Lemrow of Contact Solutions, a thought leader schooled in the discipline of continuous improvement, will present case studies, best practices and lessons learned from other industries that will provide you specific strategies and tools to take back to your company today.
Justin Lemrow, Director of Continuous Improvement, Contact Solutions; Dan Miller, Sr. Analyst, Opus Research
When customers call your company, they have a single objective in mind: Fast, frictionless results. They equate “service quality” with quick resolution of their problems by a live agent. If they are put on hold, confronted with confusing options or delivered to an individual who is not “up-to-speed” with their requirements, they think less of your company and its brand.
Customers equate satisfaction with reaching a live person. Yet our research and empirical data show that what customers really want is fast, friction-free resolution of their specific problems – whether its on a Web site, mobile app, voice response system or through a live agent. Achieving long-term customer satisfaction is a long-range goal that requires constant monitoring and improvement.
Join Dan Miller, Sr. Analyst at Opus Research, and Justin Lemrow, Director of Continuous Improvement at Contact Solutions, as they discuss how to strike the right balance between automated self-service and human assisted care in order to achieve high-levels of customer satisfaction at relatively low-levels of expense. Their observations will be grounded in the benchmark findings from a financial services company that conducts constant quality assessments of how well the company recognizes and resolves each customer’s intent, interaction and perception.
Paul Logan, CEO of Contact Solutions, and hosted by Marilyn Bochicchio, CEO of Paybefore
According to Forrester Research, better customer experience (CX) can be worth millions in annual revenue to card programs and to companies like yours. Yet, the customer experience discussion has barely even started in Prepaid. This webinar kicks it off. Topics include:
• Why customer service needs to be at the top of your agenda
• Seven customer service sins in prepaid that create barriers to business success
• Customer service lessons learned from the leading brands
Premise or Cloud? Cloud or Premise? Not all solutions are equal when addressing the possibilities of improving the Customer Experience.
In this short, education webcast, join Contact Solutions for a discussion with Customer Experience and Continuous Improvement expert Justin Lemrow, and learn why Customer Experience managed in the cloud is CXier.
Coaching your agents is one of the most effective ways to improve the customer experience in your contact center. You review how they handle calls, break down the interactions, and provide constructive feedback so they can improve. Why not do the same for your IVR? Caller interaction with your IVR can influence customer experience just as much as your agents do.
You can coach your IVR just as effectively as you coach your agents, but only if you capture enough information to measure the full customer experience.
Join us on October 25th at 2:00 PM Eastern time for a new 30-minute webcast from Contact Solutions. In Creating Coachable Moments in the IVR we will discuss:
-Why surveys alone can be misleading
-3 areas you should be measure to get a complete picture of customer experience
-Why the IVR is an important touch-point you can not afford to ignore
Insights for contact center leaders, CX professionals and executives.
Contact automation (in particular your IVR) doesn't have to be a dirty word. When applied correctly, this application can be a cost-savings tool that also delivers the same positive customer experience you expect from live agents. Join us as we address industry opportunities and reveal game-changing innovations.