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  • 5G: The Future of Public Safety
    5G: The Future of Public Safety
    Amelia Powell, Arshdeep Sawhney, Jamie Italiano Recorded: Sep 28 2020 74 mins
    Verizon Response Solutions are ready when you are.

    We’re committed to help keep first responders ready. Response ready. Because every second counts when you answer the call. Local, state and federal public safety agencies can stay prepared, connected and aware with our emergency response–ready solutions.

    We understand public safety needs and work continually to meet them by supporting you with the reliable, secure coverage you deserve. We’re helping build innovative emergency response solutions that could someday run fast and reliably on our 5G Ultra Wideband. With our 5G Ultra Wideband, first responders could potentially help protect and save lives in entirely new ways–and be response ready.
  • Make IT Easy: Employee Engagement Insights for Technology Leaders
    Make IT Easy: Employee Engagement Insights for Technology Leaders
    Simon Johnson, Freshworks, Deborah Burton, Instruqt, Les Sweetman, NHS England Recorded: Sep 25 2020 72 mins
    91 % of respondents from our Harvard Business Review Analytic Services survey said that employees have higher expectations for technology to be easy to use than they had a decade ago. As employee expectations for smart, easy-to-use technology rise, it’s critical for you, as an IT leader, to take another look at your tech strategy.

    Why Register?

    1. Gain new perspectives from leading, fellow IT leaders on how they leverage technology to enable employee engagement
    2. Build employee engagement initiatives that go on to become your competitive advantage
    3. Understand common employee engagement hurdles that hinder employee satisfaction
  • Developing and Executing Effective CX Metrics, Measurements, and ROI
    Developing and Executing Effective CX Metrics, Measurements, and ROI
    Bob Azman, Founder - Innovative CX Soultions LLC Recorded: Sep 24 2020 53 mins
    CCNG partner Aggregage talks with Bob Azman on Developing and Executing Effective CX Metrics, Measurements and ROI.
  • Improving Communication Effectiveness & Establishing Trust
    Improving Communication Effectiveness & Establishing Trust
    Russ Thyret and Mark Galligan Recorded: Sep 24 2020 120 mins
    Coming soon
  • Behind the scenes at Arctic Wolf with Sam McLane, CTO
    Behind the scenes at Arctic Wolf with Sam McLane, CTO
    Sam McLane, CTO, Arctic Wolf; Charles Johnson and Mark Holdsworth, Accudata Recorded: Sep 24 2020 30 mins
    Managed Detection and Response (MDR) providers offer a wide range of services. Some may be right for your business, but some may not. How do you choose the right MDR provider?

    Accudata’s Solution Architect team provides design and architecture services for many different solutions, from data center migrations to deploying contact centers. One solution we’ve seen across the board that’s been attractive to our customers is MDR. A few weeks ago, we reviewed what is compelling in this space. In this webinar, we’ll showcase one of our favorites, Arctic Wolf.

    Join Accudata’s Cybersecurity Practice Manager Charles Johnson and Managed Services Practice Manager Mark Holdsworth as they sit down and talk with Arctic Wolf CTO Sam McLane on Thursday, September 24, at noon. They’ll discuss Arctic Wolf, how they’re different, what they do well, and what they’re working on next.
  • Blackbaud Security Breach: IT & Security Expert Discussion
    Blackbaud Security Breach: IT & Security Expert Discussion
    Adam Mansour, VP of Sales Engineering | Bruno Petitti, Director of Technology Ridley College Recorded: Sep 24 2020 24 mins
    In the second webinar in our Breach Notification series, we look at a case study focused on the Blackbaud security breach and discussing the roles of IT and cybersecurity when it comes to breach notification and disclosure.

    Adam Mansour covers the cybersecurity perspective on:
    - How they Notified
    - The role of Ransomware
    - How to Prepare

    Guest speaker and IT Director Bruno Petti provides the IT perspective on questions such as:
    - What helpful questions should IT ask before a breach?
    - What are typical timelines for breach notification?
    - What are the objectives when communicating with constituents around cybersecurity?
  • Ensuring the resilience of your critical business operations
    Ensuring the resilience of your critical business operations
    Peter Doherty, Principal Consultant, and Nathalie Tousignant, Senior Principal Product Manager, ServiceNow Recorded: Sep 24 2020 49 mins
    In this webinar, Peter Doherty, Principal Consultant, and Nathalie Tousignant, Senior Principal Product Manager from ServiceNow discuss how to address the challenges of driving resilience to provide stable and highly available business services without over investing to get an extra Nine in percentage availability.

    For many years the investment has been in hardware, even more so now using the high availability afforded by moving to public cloud providers. Though you cannot move everything to the cloud, often times HA is about minimising the impact of an outage. Now many organisations want to get ahead of this and predict when outages may occur.

    During this discussion, they will cover:

    - Moving from reactive to predictive in minimising service outages
    - How Machine Learning enables the understanding of the operational norms of business services
    - Using AIOps to give you extra time to respond to possible service interruptions
    - Maximising your resources in challenging times
    - Managing the ongoing demand from customers now “wanting more!”
    - The benefits of gaining insights across service management to identify issues and challenges
  • Cloud Contact Center Solutions (Destination CRM, September 16, 2020)
    Cloud Contact Center Solutions (Destination CRM, September 16, 2020)
    Vasili Triant Recorded: Sep 23 2020 61 mins
    According to a recent report by Research and Markets, the "Cloud-Based Contact Center market worldwide is projected to grow by US $28.6 billion, driven by a compounded growth of 23.8% through 2025."

    Since this report was published, the value of cloud contact center solutions has only increased, as the pandemic has changed the way we work and where we work.

    Join our UJET, Calabrio and other experts to discover why cloud contact center solutions are uniquely suited to navigating the new normal with the ability to engage rapidly with customers and benefit your operation and employees.

    On this webcast, we will discuss:

    -- How the cloud-based contact center solves the challenges of an evolving world of work
    -- Best practices for adapting and responding in new ways by moving to the cloud
    -- Embeddable experiences - what all industries can learn from today's tech-forward leaders
    -- The value and vitality of a unified WFO solution on the cloud
    -- Why "cloud native" is no longer enough in a smartphone-centric world
  • Managing Major Incidents: Creating Command-and-Control from the Chaos
    Managing Major Incidents: Creating Command-and-Control from the Chaos
    Gary Ledo, Blue Cross Blue Shield of Minnesota Recorded: Sep 23 2020 61 mins
    Blue Cross Blue Shield of Minnesota

    Agenda: 1:00 - Welcome - Yvonne Houle, itSMF Minnesota LIG
    1:05 - Bringing Command and Control to the Chaos: Blue Cross' Journey to Orchestrate Activities for Major Incident Handling - Gary Ledo, Process Analyst, Blue Cross Blue Shield of Minnesota
    1:45 - Q&A
    1:55 - Wrap Up
  • CIS Risk Assessment Methodology
    CIS Risk Assessment Methodology
    Greg Manson Recorded: Sep 23 2020 44 mins
    The Center for Internet Security (CIS) sets the standards for IT security by defining the best practice criteria to reduce risk in your IT environment. Along with NIST and ISO, Logically follows CIS standards and controls as part of our approach to securing your environment.

    In this webinar, we will review the Risk Assessment Methodology as directed by CIS. This webinar is presented by Greg Manson, Vice President of Security, Audit, and Compliance at Logically.
  • 6 Solutions to Your Greatest ITSM Pains
    6 Solutions to Your Greatest ITSM Pains
    Tim Lawes, Solutions Engineering Manager and Sarah Nielsen, Onboarding Manager Recorded: Sep 23 2020 34 mins
    Is your IT department shouldering the weight of heightened demand for supporting employees’ technology needs? Yeah, we thought so. Understandably, this has led many organizations to rethink (or entirely reimagine) their ITSM strategy.

    What are the greatest challenges currently in support and service delivery? How can IT teams lead the charge in addressing these challenges?

    Join two ITIL 4® certified experts from SolarWinds as Tim Lawes (manager, solutions engineering) and Sarah Nielsen (manager, onboarding) discuss six primary areas for improvement that their teams see from IT leaders, including:

    - Streamlining basic ticketing, moving away from email requests
    - Creating a quality service portal to centralize resources
    - Building a comprehensive repository of IT assets

    Who Should Attend:
    - IT leaders
    - Help desk managers
    - Help desk technicians
  • How to Calculate ROI for Remote Access Tools in Retail
    How to Calculate ROI for Remote Access Tools in Retail
    Sam Heiney, Director of Product Management, Netop Tech and Barry Cox, Global Product Line Manager at Toshiba Recorded: Sep 23 2020 33 mins
    Remote access has become an essential tool for retail businesses during COVID-19. But with tightening budgets, it's harder than ever to justify investing in new software solutions. Join Sam Heiney, Director of Product Management at Netop Remote Control and Barry Cox, Global Product Line Manager at Toshiba for a live webinar discussing the hard numbers used to calculate ROI for remote access in retail.

    - 3 year POS remote access ROI calculation
    - Cost reduction, business agility, risk mitigation and compliance
    - Investment costs across devices, including implementation and support
    - Calculating ROI

    This is a can't-miss webinar for IT directors, POS solution engineers, automation and test enablement, store systems managers, CIO, CISO, help desk managers and more.
  • Techstravaganza: Welcome to Logically!
    Techstravaganza: Welcome to Logically!
    Liz Riley Recorded: Sep 23 2020 16 mins
    This session will provide a high-level overview of what Logically does as an organization and the services it delivers to clients. In this session, you will learn more about our Managed Services, Professional Services teams. Our COO, Liz Riley, will review the structure of each department and how each team delivers a high level of service to clients across the nation.
  • Techstravaganza: Cloud Considerations: How to Adopt Cloud Securely
    Techstravaganza: Cloud Considerations: How to Adopt Cloud Securely
    Ed Burke Recorded: Sep 23 2020 14 mins
    While cloud presents a unique set of challenges the payoffs can be incredible. Learn best practices for utilizing the cloud for unprecedented security and scalability at your organization.
  • Techstravaganza: Introduction to OpLogic
    Techstravaganza: Introduction to OpLogic
    Jeremy Kurth Recorded: Sep 23 2020 29 mins
    OpLogic is Logically's self-healing Intelligent MSP platform for small and midsize businessesthat stops problems before they stop you. In this session, you will learn the benefits of the OpLogic solution and how it addresses the challenges of management in IT. This session will also review the architecture of OpLogic while providing real-world examples of how our clients have utilized the solution.
  • SWIFT CSP, la continuité de la sécurité PCI DSS
    SWIFT CSP, la continuité de la sécurité PCI DSS
    Abdelkrim AHMED BACHA | Johann DUMONT Recorded: Sep 23 2020 53 mins
    La menace croissante de cyberattaques et les récents cas de fraude aux paiements dans les environnements des clients SWIFT ont démontré la nécessité d’une collaboration à l'échelle du secteur pour lutter contre ces menaces. Le programme SWIFT CSP, lancé en 2016, vise à aider les utilisateurs à sécuriser leurs environnements et améliorer le partage des informations dans l'ensemble de la communauté SWIFT.

    Au cœur des interactions entre les clients et leurs données, le standard PCI DSS, créé par les principaux réseaux de cartes, a pour objectif de sécuriser ces échanges en début de chaîne et jusqu’aux traitements. La norme PCI DSS vise à protéger les données cartes bancaires au niveau des marchands ainsi que des prestataires de services sur la chaine de valeur (prestataire de paiement, centre d’appels, conciergerie etc.).

    La jonction avec le monde des messages financiers SWIFT se fait à la fin des traitements cartes (virements locaux ou internationaux) où le programme « SWIFT CSP » prend le relais sur la sécurisation des systèmes d’information et métiers. Cela permet des échanges sécurisés des différents membres – Banques et Entreprises – sur le réseau SWIFTNET.

    VERIZON vous propose sur cette session de partager son expertise et expérience autour de la sécurité des paiements PCI DSS & SWIFT et des messages financiers.

    En conclusion de ce Webinaire, vous aurez la possibilité d’échanger avec nos experts sur les problématiques liées au programme SWIFT CSP, à ses différentes approches et à vos challenges.
  • New Defenses for New Threats
    New Defenses for New Threats
    Dave Grady, Verizon Chief Security Evangelist Recorded: Sep 23 2020 46 mins
    As people and organizations make greater use of digital technology, the
    volume and value of data are increasing. Attacks can be highly profitable,

    Whether they take the form of data theft and subsequent resale on the open market or the increasingly common ransomware attacks, which force an organization to pay for access to its own data.

    Several aspects of attack innovation have become particularly troubling to enterprise IT security leaders.

    In this webinar, you’ll learn:
    The sophistication of deceptive email spearphishing techniques
    The ease with which attackers can now generate one-off malware
    packages
    The trend toward “low and slow” attacks
    The speed and adaptability with which attackers spin up attack
    infrastructure,
    The advent of malware kits and malware-as-a-service resources
  • Techstravaganza: Welcome to Logically!
    Techstravaganza: Welcome to Logically!
    Liz Riley Recorded: Sep 22 2020 18 mins
    This session will provide a high-level overview of what Logically does as an organization and the services it delivers to clients. In this session, you will learn more about our Managed Services, Professional Services teams. Our COO, Liz Riley, will review the structure of each department and how each team delivers a high level of service to clients across the nation.
  • Techstravaganza: How Technology Impacts Citizens
    Techstravaganza: How Technology Impacts Citizens
    Patrice Andrews Recorded: Sep 22 2020 23 mins
    Patrice Andrews, Chief of Police from the Morrisville, NC Police Department, shares how technology impacts citizens.
  • Techstravaganza: The Fear Factor
    Techstravaganza: The Fear Factor
    Greg Manson Recorded: Sep 22 2020 24 mins
    Security is a top priority for organizations today. In this session, attendees will learn how to improve their organization’s security posture in the following ways:

    - A clear understanding of the scare tactics organizations are facing from cyber criminals
    - Threats and vulnerabilities that exist in their environment
    - Steps organizations can take to minimize the risks of their organization’s employees
    - This session will help attendees to understand that fear should not be a factor in their approach to security.
  • Techstravaganza: Incident Response and Disaster Recovery
    Techstravaganza: Incident Response and Disaster Recovery
    Caleb Pipkin Recorded: Sep 22 2020 22 mins
    This session will explore the differences between Incident Response and Disaster Recovery policies. We will review best practices that should be included in both policies including the importance of regular backups. This presentation will include real-world examples of incident response from malware and phishing attacks.
  • Techstravaganza: Creating a Nimble Workforce
    Techstravaganza: Creating a Nimble Workforce
    Tom Shanley Recorded: Sep 22 2020 26 mins
    When the COVID-19 pandemic hit earlier this year, many organizations were not prepared to work remotely. By leveraging cloud-based SaaS applications, storage, and servers, Logically’s Professional Services team helped many clients transition smoothly to a remote work environment. In this session, you will learn how to harness the power of cloud technology to allow your employees to work from anywhere.
  • Techstravaganza: Protecting Your Assets: Assessing Your Vulnerabilities
    Techstravaganza: Protecting Your Assets: Assessing Your Vulnerabilities
    Tyler Booker and Aaron Scurlock Recorded: Sep 22 2020 30 mins
    This session will review the steps to protecting your assets within your environment. We will review the following:

    - Asset management and inventory ranking.
    - Open web application security project
    - Social engineering with respect to assets and data theft
    - Patch management and change management
    - Assessing risk within your environment
    - Penetration testing and vulnerability management
  • Techstravaganza: Professional Service Offerings for Clients
    Techstravaganza: Professional Service Offerings for Clients
    Tom Shanley Recorded: Sep 22 2020 25 mins
    Learn more about the Professional Services offerings from Logically. This presentation will discuss some of the most common projects we support clients with including Office 365 migrations, network and server refreshes, and office relocations. You’ll also learn more about storage upgrades and migrations to the cloud.
  • Techstravaganza: Logically Managed Services Offerings
    Techstravaganza: Logically Managed Services Offerings
    Jeff Young and Mick McGuigan Recorded: Sep 22 2020 21 mins
    This session will provide a high-level overview of the Managed Services offerings from Logically. Our Managed Services leaders will review the service offerings of our largest mission-critical offering. This session will also review the packaged offerings of LogicBase, LogicCare, and LogicCare+.
  • Automation: the Key to Efficiency and Growth in a World of Uncertainty
    Automation: the Key to Efficiency and Growth in a World of Uncertainty
    Matt Klassen, VP Product Marketing, Cherwell Software Sep 29 2020 12:30 am UTC 37 mins
    The pandemic and related recession has forever transformed how we work. Technology from cloud computing, to collaboration and digital service are all in need of more efficiency, speed and agility. Automation is the key to unlock huge value for organizations allowing them to move from surviving to thriving in this world of uncertainty and risk.

    Join us for this webinar where Matt Klassen will unpack this important topic with market data and examples of automation being a huge game changer. He will also make the connection between ITSM, ESM and Automation giving practical tips for IT managers to jump-start their automation journey.

    Agenda:
    - Market and customer data that shows automation is a critical need in the current pandemic
    - Examples of automation such as cloud provisioning and workflow automation
    - Q&A
  • Taking Security OUT of Your Users’ Hands
    Taking Security OUT of Your Users’ Hands
    Brad Winston, HP Senior Security Specialist; Glenn Pitchford, Spicehead and PermiaCare IT Director Sep 29 2020 4:00 pm UTC 66 mins
    HP Senior Security specialist Brad Winston, along with Spicehead and PermiaCare IT Director Glenn Pitchford, discuss ways to mitigate users and prevent security attacks at the endpoint level. Attendees learned about HP security features, new predictions about data breaches/ransomware attacks, and much more.
  • ServiceNow Paris: Transitioning to the New Future of Work
    ServiceNow Paris: Transitioning to the New Future of Work
    Marci Parker, Wally Waltner, John McCormick, Meghan Lockwood Sep 29 2020 5:00 pm UTC 60 mins
    ServiceNow just released their newest upgrade, Paris! 

    In less than 2 weeks on Tuesday, September 29th at 1:00 PM ET, join Acorio's VP of Client Delivery, Marci Parker, Asset Management Practice Lead, Wally Waltner, and Custom Applications Practice Lead (and Certified Master Architect), John McCormick.

    Learn all about the upgrade in our upcoming webinar, ServiceNow Paris: Transitioning to the New Future of Work, including: 

    New HAM features like Asset Life Cycle Automation and Flow Designer
    HR Service Delivery Analytics, Intelligence, and Reporting
    Core functionality improvements including steam-lined playbook experiences and Now Platform enhancements


    If you can't make it on the 29th, you can still register today and well send you the on-demand recording. 

    Register Now →
  • Automation: the Key to Efficiency and Growth in a World of Uncertainty
    Automation: the Key to Efficiency and Growth in a World of Uncertainty
    Matt Klassen, VP Product Marketing, Cherwell Software Sep 30 2020 10:00 am UTC 37 mins
    The pandemic and related recession has forever transformed how we work. Technology from cloud computing, to collaboration and digital service are all in need of more efficiency, speed and agility. Automation is the key to unlock huge value for organizations allowing them to move from surviving to thriving in this world of uncertainty and risk.

    Join us for this webinar where Matt Klassen will unpack this important topic with market data and examples of automation being a huge game changer. He will also make the connection between ITSM, ESM and Automation giving practical tips for IT managers to jump-start their automation journey.

    Agenda:
    - Market and customer data that shows automation is a critical need in the current pandemic
    - Examples of automation such as cloud provisioning and workflow automation
    - Q&A
  • How to Ramp-up IT Support for Telework with Intelligent Knowledge Management
    How to Ramp-up IT Support for Telework with Intelligent Knowledge Management
    Evan Carlson, EasyVista Sep 30 2020 5:00 pm UTC 44 mins
    Currently, remote working has become more than a trend. In the past two weeks, companies around the world went from being in offices to working from home, putting increasing demands on IT support and service delivery more than ever. How can the service desk keep up? It’s time to focus on a new era of knowledge management strategies that leverage the power of virtual agents and AI to provide successful self-service and ensure the right answers are available for employees wherever and whenever they need it.

    In this webinar, you will learn:

    - What are the essentials for effective self-service

    - Why knowledge bytes are the answer, not articles

    - How to deliver omnichannel access to knowledge to support workers from anywhere

    - Real use cases in how intelligent knowledge management has transformed self-service for employees
  • Improving Customer Engagement Through Cloud Contact Center
    Improving Customer Engagement Through Cloud Contact Center
    Accudata Systems: Jason Fackrell, Stephen Zost, Roderick Alavos, and Jennifer Casler Sep 30 2020 5:00 pm UTC 29 mins
    Increasingly, businesses are expected to deliver more personalized and proactive service, as well as a seamlessly connected customer experience across myriad touchpoints. This is the new standard for all interactions shared between businesses and their customers, and the contact center is no exception.

    In this 30-minute webinar, Accudata’s industry-certified experts, who bring architecture expertise and a field-level perspective, as well as an end-user point of view, will discuss common contact center challenges and how Accudata and Cisco can help businesses:
    • Create proactive, personalized customer experiences
    • Increase customer lifetime value
    • Optimize workforce productivity
    • Leverage data for agent and customer insights
    • Complete a flexible transition to the cloud
    • Reap the benefits of a full-stack solution from a single vendor

    This panel-discussion webinar will provide businesses with real-world insights and the information they need to better engage with their customers. Accudata and Cisco’s complete collaboration solution from the cloud includes analytics and artificial intelligence, enabling contact centers to create personalized customer experiences.

    Our Accudata panel includes:
    • Jason Fackrell, Practice Manager, Collaboration and Networking
    • Stephen Zost, Senior Consultant, Collaboration
    • Roderick Alavos, Consultant, Collaboration
    • Jennifer Casler, Operations Manager, Managed Services
  • Three Reasons Why You Should Outsource Your IT
    Three Reasons Why You Should Outsource Your IT
    Nick Cavalancia Sep 30 2020 6:00 pm UTC 44 mins
    Small and mid-sized businesses (SMBs) have unique challenges when it comes to IT. Like with larger organizations, there’s a need to leverage technology to innovate, increase productivity, and drive profitability, but without the luxury of a well-staffed IT team. MSPs help SMBs gain access to the technology that can help achieve their goals - along with the experts to manage it and keep their data secure and protected.
  • Using automation to secure your remote workforce
    Using automation to secure your remote workforce
    Karl Klaessig, Director of Product Marketing for Security Operations Solutions, ServiceNow Oct 1 2020 3:30 am UTC 33 mins
    After years of keeping personal devices with dubious security at arm’s length, BYOD is suddenly necessary for remote employees. Learn the various solutions CIOs and CISOs are now using to help secure their remote workforces during these uncertain times.

    Join Karl Klaessig, our Director of Product Marketing for Security Operations Solutions, as he shares insights on:

    - Mitigating enterprise security risks from BYOD
    - Securing your remote workforce via automation
    - Ensuring resilience for your critical business operations
  • How to automate your return to workplace processes
    How to automate your return to workplace processes
    Steffen Selbman, Principal CX Consultant, Verizon Oct 1 2020 9:00 am UTC 60 mins
    During this session, Verizon - a leading supplier of customer experience solutions - operating office locations globally and employing around 150,000 colleagues with over 30,000 contact centre agents, will provide thought-provoking and actionable ideas for how to use contact centre automation within your business to streamline employee return to workplace processes.

    Our contact centre experts will demonstrate how organisations can automate health screening for their employees as they return to the office environment, enabling data gathering of critical health tracking information, improving HR staff productivity and reducing the need for human interaction.
  • CX: Moving Customer Service to Customer Experience and Benefits to your Business
    CX: Moving Customer Service to Customer Experience and Benefits to your Business
    Kristina Evey, Customer Experience Expert and Consultant Oct 1 2020 6:00 pm UTC 43 mins
    CCNG partner Aggregage talks with Customer Experience Strategist Kristina Evey on Moving Customer Service to Customer Experience and How It Benefits Your Business.
  • Back to School: Impact of the Virtual Classroom
    Back to School: Impact of the Virtual Classroom
    Hosted by Alan Cox, Executive Vice President, eRepublic & Ron Clark, Disney's American Teacher of the Year Oct 1 2020 8:00 pm UTC 60 mins
    Education may be the last sector of the economy to return to normal. From a safety perspective, it has both high risk and low economic value for the population. The industry will be under pressure to transform to meet demand, provide sustainable programs and compete in the new normal. This transformation however is far more complicated than any other social segment as it as community and family implications that reach beyond the four walls of the institution.
  • Preparing Your Security Strategy in 2020
    Preparing Your Security Strategy in 2020
    Rick Griencewic,HP Senior Security specialist; Tory Dombrowski, Spicehead and Takeform IT Director Oct 6 2020 4:00 pm UTC 57 mins
    HP security specialist Rick Griencewic, and an IT Pro from the Spiceworks' Community discuss some of the biggest changes in regulations, legislation and standards in 2019 and how they may impact business security practices in the new year. Plus, a peek at the new HP Elite Dragonfly business notebook and more on the latest HP security features.
  • State of Ransomware
    State of Ransomware
    John Grim and Jim Meehan Oct 7 2020 2:00 pm UTC 75 mins
    The 2020 DBIR tells us that Ransomware now accounts for 27% of malware incidents and 18% of organizations blocked at least one piece of ransomware. That's over one-fourth of the malware incidents we've examined!

    Ransomware attacks have evolved from somewhat simple, straightforward attacks to more sophisticated ones involving aspects such as data for ransom. Ransomware attacks have significantly impacted state and local government, educational services, and the healthcare industry. But these threat actors don't discriminate – any industry can fall victim to ransomware.

    What's at stake? Impact to day-to-day operations and unexpected downtime, chaos hitting staff and customer leading to reputational damage, spiraling recovery costs and other unplanned expenses.

    You’ll learn:
    •       The trends involving ransomware
    •       Response options for ransomware incidents
    •       Steps to take to reduce your ransomware attack surface
  • Introducing the 2020 Payment Security Report (PSR)
    Introducing the 2020 Payment Security Report (PSR)
    Ciske Van Oosten and Dave Grady Oct 7 2020 4:00 pm UTC 75 mins
    Verizon has published the Payment Security Report (PSR) since 2010 and continues to offer a unique view on the long-term impact of the Payment Card Industry Data Security Standards (PCI DSS).

    Verizon’s annual Payment Security Report on payment card security and compliance with the Payment Card Industry Data Security Standards (PCI DSS) has become vital reading for those responsible for data security or compliance with security standards like GDPR, HIPAA or FISMA.

    You’ll learn about:
    - Key findings from the 2020 PSR and what they mean for the payment security industry
    - New tools that can help you move your compliance management to new levels
    - How to help developing visibility, control and predictability in compliance performance
  • Community Colleges, Covid, and Change
    Community Colleges, Covid, and Change
    HP Guest Speaker: Mike Belcher Oct 7 2020 4:00 pm UTC 67 mins
    Finding new ways to serve students from hardscrabble backgrounds. Fostering strong ties to local school systems. Working hand-in-glove with local industries to make sure there’s a strong worker pipeline.

    Community colleges and technical colleges have long been a source for innovation in higher education. But the outbreak has hit these institutions particularly hard. How do they continue to fulfill their vital mission with fewer dollars and possibly fewer students? How are they transforming themselves to meet the needs of a society upended by this public health crisis? What lessons for serving low-income students and local communities can four-year institutions learn from?

    This virtual forum, hosted by Goldie Blumenstyk, will examine these questions by talking with community college and technical college leaders about the innovations they are using to solve today’s issues and plan for the uncertain future.
    Panelists include:
    - Marcia Ballinger, President, Lorain County Community College
    - Thuy Thi Nguyen, President, Foothill College
    - Michael A. Baston, President, Rockland Community College
  • Close gap between compromise, discovery & action: Network Detection and Response
    Close gap between compromise, discovery & action: Network Detection and Response
    Verizon cybersecurity experts Oct 7 2020 6:00 pm UTC 75 mins
    How to close the gap between compromise, discovery and action with Network Detection and Response

    Network security becomes increasingly complex with each passing day, making it critical that busy security teams have full visibility and threat detection capabilities. A wide range of security appliances like firewalls, intrusion detection systems, and forensics may already be in place, but managing multiple interfaces and data sets may be more than any one person - or team - can use effectively.
     
    Cloud-delivered network detection and response unifies network threat detection, forensics and integrated response, providing deep visibility into enterprise, cloud and industrial environments. The cloud makes it possible to apply multiple advanced analysis techniques such as machine learning, retrospective analysis, threat intelligence, behavior and anomaly detection in parallel to metadata and full-packet captures (PCAPs). In this webinar, Verizon cybersecurity experts will lead a discussion and present real use cases that show how to use network detection and response to deliver extremely reliable detections that leave attackers — even those executing multi-stage attacks — with no place to hide.
  • How Not to Be a Victim
    How Not to Be a Victim
    Tyler Booker Oct 7 2020 6:00 pm UTC 43 mins
    Did you know 40% of security breaches occur from the inside? Contrary to what you may think, the biggest threat to your environment is not getting hacked or losing equipment – the biggest threat is your employees. In fact, almost all security issues begin with human error. Security Training is designed to increase security awareness among staff and to meet compliance regulations.

    In this webinar, we will review the basics of security training and how not to be a victim of a breach or attack. This webinar is presented by Tyler Booker, Senior Auditor, at Logically.
  • Safety First: Cybersecurity Built to Protect Against Modern Threats
    Safety First: Cybersecurity Built to Protect Against Modern Threats
    Rick Griencewic, HP senior security specialist; Brian Fulmer, Spicehead and IT Manager Oct 8 2020 4:00 pm UTC 63 mins
    HP senior security specialist Rick Griencewic, and Spicehead and IT Manager Brian Fulmer as they discuss the growing importance of endpoint security and real-time malware protection – an intro to Deep Learning technology. Plus, a peek at the next generation HP EliteBook x360 1040 G6 business notebook including the latest HP security feature: Sure Sense.
  • [24]7.ai Engagement Cloud
    [24]7.ai Engagement Cloud
    Bruce Dembecki, Senior Director of Product Marketing Oct 8 2020 5:00 pm UTC 60 mins
    Join us as we unveil SaaS-based [24]7.ai Engagement Cloud, your omnichannel, AI-powered CX platform!

    Bruce Dembecki, Senior Director of Product, will step you through the way Engagement Cloud integrates and automates chat, messaging, and voice conversations as well as how to put to use its new self-serve capabilities.

    Learn how you can:

    • Manage and optimize every aspect of your customers' experience—all on a single, intuitive platform that even nontechnical personnel can use

    • Quickly discover customer intent and automate your responses

    • Activate bots and FAQs once and send them across all channels

    • Focus on curating the most effective customers conversations, while automation creates the perfect version for individual digital and voice channels

    • Create dynamically personalized content and conversations using behavioral, transactional, and historical data

    • Share visual information to instantly address complex or personalized customer inquiries

    • Gain valuable customer insights from customizable reporting

    We're proud to showcase how our market-leading AI technology combines beautifully with service teams' human insight (HI) to continually upgrade customers' experiences.

    See AI + HI in action. Join us!
  • Retail After COVID-19: What's Next?
    Retail After COVID-19: What's Next?
    Ron Insana, Senior Analyst, CNBC & Dana Telsey CEO and Chief Research Officer of Telsey Advisory Group (TAG) Oct 8 2020 6:00 pm UTC 60 mins
    As retailers slowly start to reopen across the country, the landscape has drastically changed and the opportunity for success lies in many complicated factors. Consumer behavior has adapted to the new normal and given the amount of time we have been in the pandemic, it’s possible these changes are permanently rewritten into the psyche of the population. Buy Online, Pick-up In Store (BOPIS), as an example, has changed some retail stores into distribution and fulfillment centers. That convenience may now be part of an assumed brands value prop and may be an expected option going forward.

    Find out what Dana Telsey, CEO and Chief Research Officer of Telsey Advisory Group and business journalist Ron Insana have to say about what the new normal in retail may be - and more importantly, how businesses can adjust.
  • Endpoint Security in a Post-Pandemic World: Larger Attack Surfaces, More Risk
    Endpoint Security in a Post-Pandemic World: Larger Attack Surfaces, More Risk
    Juergen Bayer, Senior Security Advisor and Keatron Evans, Infosec instructor and Managing Partner at KM Cyber Security Oct 13 2020 4:00 pm UTC 61 mins
    With many employees now working outside of protected corporate networks, attackers have shifted their sights to the endpoints, VPN technologies and communication software used by your employees every day to access sensitive data.

    HP partnered with InfoSec, a security education provider that focuses on helping IT and security professionals advance their careers with certifications and skills, to bring you new insights around how to help protect yourself, your team, your organization—whatever your security focus is. HP's Senior Security Advisor Juergen Bayer and Infosec’s Managing Partner Keatron Evans presents:
    • How cybercriminals target remote employees with methods like phishing and watering hole attacks
    • Hardware and software considerations to harden endpoints against attack
    • Steps you should be taking now to protect your IT and security infrastructure

    Speakers: Juergen Bayer, Senior Security Advisor and Keatron Evans, Infosec instructor and Managing Partner at KM Cyber Security
  • Re-Creating Work as a Blend of Virtual and Physical Experiences
    Re-Creating Work as a Blend of Virtual and Physical Experiences
    Abbie Lundberg | Melanie Frank | Sampath Sowmyanarayan Oct 14 2020 3:00 am UTC 39 mins
    The global pandemic of 2020 accelerated organisations’ digital workplace transformations. For the most part, increased remote working has proven to be a remarkable success, and few organisations will go back to the way things were before.

    New research by Harvard Business Review Analytic Services finds that the majority of business leaders say the quality of remote work has been at least as good as the work done in the physical workplace. A lot goes into ensuring that remote workers thrive, including having the right technology tools and establishing new norms for engagement and collaboration. For leaders in digital transformation, it’s more than just adapting to working remotely but working smarter, more securely and positioned for the future digital workplace.

    Join Abbie Lundberg, contributing editor to Harvard Business Review Analytic Services; Melanie Frank, Vice President of PowerUp Technology at Capital One; and Sampath Sowmyanarayan, President — Global Enterprise at Verizon to discover:

    * Why a blended physical/digital workplace is the future
    * Essential features of a successful digital workplace
    * Challenges that employers must overcome to enable and manage remote work
    * What it takes to support a thriving digital workforce
    * How to make virtual collaboration work — even in a DevOps or agile environment

    Featured speakers:
    Abbie Lundberg, Contributing Editor, Harvard Business Review Analytic Services
    Melanie Frank, Vice President of PowerUp Technology at Capital One
    Sampath Sowmyanarayan, President of Global Enterprise, Verizon Business Group
  • Achieving Competitive Advantage through Conversational Data Intelligence
    Achieving Competitive Advantage through Conversational Data Intelligence
    Carmen Del Solar Oct 14 2020 3:00 pm UTC 30 mins
    Speaker:
    · Carmen Del Solar, Conversational AI Engineer

    Marketers know that consumer insights can make all the difference when launching new products to the market. A few years ago, focus groups with dozens of people were used to get this information. In 2020, this sounds old fashioned and enterprises now look to leverage digital data.

    But what if they could analyse the conversations held with every one of their customers – 24/7/365 and potentially across millions of users - all in a way that is fully compliant with GDPR? Conversational AI makes this a reality as one-on-one communications become digitalised.

    However, not all technologies in the market can successfully achieve this.

    In this webinar, Carmen will demonstrate how advanced conversational data intelligence is achieved with Teneo, the leading conversational AI platform for enterprise.

    She will explain how to make the most of existing unstructured data within your conversational AI platform and explore how you can learn from digitalised dialogs between customers and bots. She will also discuss how to ensure your Conversational AI chatbots can work within the constraints of privacy regulations such as GDPR and CCPA.
  • The Essential IT Asset Management Checklist
    The Essential IT Asset Management Checklist
    Jason Yeary, Senior Solutions Engineer, SolarWinds and Sean Sebring, Solutions Engineer, SolarWinds Oct 14 2020 3:00 pm UTC 30 mins
    By now you’ve heard that IT asset management (ITAM) can save your organization time and money. If only it were that easy!

    Technology environments are complex, and remote work has become a standard practice, which means that identifying and managing IT assets is more difficult than ever before.

    In this presentation, SolarWinds Solutions Engineers Jason Yeary (ITIL 4®) and Sean Sebring (ITIL 4®) will simplify your approach with a list of steps every IT team can take to elevate their ITAM strategy. We’ll cover:

    - Identifying the “what, where, and how many” for all IT assets
    - Managing asset lifecycle with contract, warranty, and relationship data
    - Reducing costs with actionable asset records
    - Combining ITAM and ITSM to elevate IT services and support

    Who Should Attend:

    - IT leaders
    - Help desk managers
    - IT asset managers
    - Help desk technicians
  • The Future of Work is Already Here
    The Future of Work is Already Here
    Andrew Hewitt, Analyst, Forrester Loretta Li-Sevilla, Sr. Director, HP Oct 14 2020 4:00 pm UTC 59 mins
    The world we live in has drastically changed over the past few months, including how and where we work. With the acceleration of enabling a remote workforce in challenging times in order to maintain business continuity and productivity, the future of work is no longer a distant future; it is now. According to Forrester's "State Of Remote Work: 2020" report, 48% of decision makers anticipate a permanently high rate of full-time remote employees.

    Join two experts in the future of work: Andrew Hewitt (Forrester), and Loretta Li-Sevilla (HP). They will share the four shocks impacting the future of work, where we are now, and the future of work in the new normal.

    Speakers:
    - Andrew Hewitt, Analyst, Forrester
    - Loretta Li-Sevilla, Sr. Director, Office (and Home) of the Future, ​Business Incubators, and Collaboration Business, Commercial PCs​, HP Inc.​