Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.
Nancy Hauge, Chief Human Resources Offer - Automation AnywhereRecorded: Jul 13 201928 mins
Robotic Process Automation (RPA) is empowering organizations to put the "Human" back into HR while ensuring all the important but tedious tasks are efficiently carrying on. Join our CHRO Nancy Hauge for this power packed webinar where she will be discussing the game changing impact of the digital workforce in the HR function and share some essential tips for automating HR processes.
Golbie Kamarei, Chief People Officer, Culture AmpRecorded: Jul 10 201946 mins
Culture is the biggest lever that any organization has to drive performance. Employees want to feel understood and valued as human beings while also being empowered and supported by leaders in their organization. Leaders who intentionally design, invest in, and prioritize their organization’s culture tend to experience an improvement in financial performance and customer satisfaction. We call this being “Culture First”.
What does being Culture First mean to you and your organization? In this session, Culture Amp’s Chief People Officer, Golbie Kamarei will share strategies and insights on how to harness collective intelligence, data, mindfulness, company values, leadership and performance management to impact company culture, one human at a time.
Cathy McNally joins us to discuss public speaking techniques and how to make your messages stand out to your audience!
In this webinar, you’ll learn a “recipe” for creating “Sticky” messages that will help you persuade, influence, motivate, and more. We’re going far beyond “tell them what you’re going to tell them, tell them, and then tell them what you told them.” You will leave the webinar knowing the “6 Elements of Stickiness,” and how and why to use them.
Cathy McNally has been making people laugh and helping them learn (usually at the same time) for nearly 20 years. Cathy brings her background as a comic and her expertise in powerful communication to create fun, interactive, and highly effective workshops, coaching, and keynotes.
Adrian Gagala (Lead Digital Employee Solutions, Group IT) & Benjamin Tattermusch (SAP Concur)Recorded: Jul 10 201930 mins
dormakaba gibt Einblicke in seinen Geschäftsreiseprozess: Erfahren Sie, wie ein SAP Concur Kunde aus Insellösungen einen einheitlichen End-to-End-Prozess gemacht hat und welche Vorteile die App Center und TripLink Partnerschaft in der Praxis bringt.
Jess Brannigan - Senior People Scientist, Culture AmpRecorded: Jul 10 201928 mins
Performance management is often thought of as an organisation-wide strategy and process, but ultimately it’s the individual employees who are both most impacted by its implementation, and crucially, most fundamental in driving successful adoption. In this webinar, we will examine how organisations can think about their approach from the employee perspective, and how they can best help individuals to make the most from performance management processes and conversations to develop themselves and their careers.
Irwin Lazar, VP and Service Director, Nemertes ResearchRecorded: Jul 9 201949 mins
Collaboration apps like Cisco Webex Teams, Google Hangouts Chat, Mattermost, Microsoft Teams, RingCentral Glip, and Slack are rapidly taking over the workplace, enabling groups to communicate in context and weave together workflows and data.
• But how to do organizations successfully adopt team collaboration?
• How do they integrate it into their existing application and collaboration environment while meeting governance, security, and compliance requirements?
• And how do they drive user awareness and adoption?
In this webinar we’ll look at the trends around team collaboration and the characteristics of successful deployments and provide a roadmap that IT leaders should follow to measurable business benefits.
Jess Brook - D&I Lead, Senior People Science, Culture AmpRecorded: Jul 9 201930 mins
Managers are a critical part of raising the standard of performance management at your organisation, but are we setting managers up to successfully guide their employees through the performance management process? Join this session to hear how to make sure these conversations are having the right impact. We’ll cover how to:
- Introduce a ‘growth mindset’ and decouple development and performance conversations
- Help managers avoid biases in writing performance reviews
- Set your managers and teams up for success through concepts of alignment, transparency, ownership and commitment
Melissa Paris - Senior People Scientist, Culture AmpRecorded: Jul 8 201930 mins
The traditional approach to performance management isn’t working, with as many as 95% of managers dissatisfied with their organisation's performance management system, and 90% of HR leaders believing their system does not deliver accurate information about employee performance. Yet, effective performance management not only has a positive impact on employee engagement, motivation and productivity, but also allows your organisation to align individual performance with strategic business goals, driving the overall productivity and profitability of your company. Here, we’ll discuss how to build (or re-build) performance management to align to your business strategy, how to brand this strategy to gain employee buy-in, and how other Culture First companies have approached performance measurement and employee development to drive business success.
Jon Williams, Managing Director, Strategic ProposalsRecorded: Jul 4 201954 mins
Reasons to Attend:
•75% of Buyers say that proposals are the critical part of their decision-making process and therefore critical to winning business for many sales teams
•Majority of clients and prospects are disappointed with the proposals they receive
•In fact, according to recent research, most buyers think they could write better proposals than their bidders!
•Understand latest industry thinking
•Leading insights into buyers
•10 tips for maximising your win rates by ensuring your proposals are the best
•Best practice examples
Written proposals are a key part of winning business for many sales teams. Yet salespeople often find the process for responding to an RFP frustrating – and clients report being disappointed in the tenders they receive. According to Strategic Proposals’ most recent survey, the majority of buyers think they could write better proposals than their bidders!
Join our July 4th webinar with Jon Williams, the managing director of Strategic Proposals, to gain insight into how leading organisations ensure their proposals are the best. Jon will share the latest industry thinking, best practice examples and his top ten tips for maximising your win rate.
Deb Calvert, president of People First Productivity SolutionsRecorded: Jul 2 201944 mins
Are you hiring the top sales talent that can do the very best job possible of selling your products/services? Do you know what traits, knowledge, and skills lead to sales success in your industry, market, and product line? Join us for this research-based webinar that will teach you how to:
- Identify the sales competencies that truly drive success for YOUR organization
- Hire for those competencies to ensure rapid ramp-up and better retention
- Write job descriptions, performance standards, and reviews that consistently feature the right competencies
- Develop the right competencies in your sales team
Deb Calvert, President of People First Productivity SolutionsRecorded: Jul 2 201947 mins
It's a great big, hairy, scary, complex problem. And it's yours. What do you do?
Tune in for this webinar, designed specifically for HR and front-line supervisors. We'll give you some effective, fun new ways of looking at a problem from every angle and engaging others in collaborative problem solving.
Gavin Ingham: ISM FellowRecorded: Jul 2 201970 mins
Reasons to Attend:
This #IAM10 High-Performance Teams webinar will help you to build world-class teams that are more motivated, more focused and more productive.
Are your teams frazzled, constantly fire-fighting and drowning in day-to-day challenges? Do they struggle to find time to focus on their most important tasks? Does it sometimes feel like Groundhog Day where your people seem to be going through the motions, day after day? Do you feel like a small percentage of your people are on fire and the rest is just smoldering, lacking that important spark of motivation, commitment, and passion?
What could you achieve in your business if your teams were more motivated, more focused and more productive? What if you could light the touch paper and stand back and watch them ignite?
Attend this webinar for more.
Yannik Bopp (Market Development Representative) & Severin Schoen (Solution Consultant), SAP ConcurRecorded: Jun 27 201925 mins
Erhalten Sie einen Überblick zur Komplettlösung von SAP Concur für die Buchung und Abrechnung von Geschäftsreisen.
Es geht darum,
- wie einfach es ist, eine Geschäftsreise mit Concur zu buchen und wie sich Ihre Geschäftsreiseabrechnung selbst schreibt,
- wie Sie als Manager einen unmittelbaren Überblick über die Buchungen Ihrer Mitarbeiter haben und nachvollziehen können, ob sie die Reiserichtlinien befolgen
- wie Ihre Geschäftsreisenden Reisekosten mit ExpenseIt mühelos erfassen und automatisch richtig aufschlüsseln.
Sie wollen zu Travel & Expense Management auf dem Laufenden bleiben? Dann registrieren Sie sich jetzt für den News-Service von SAP Concur: https://bit.ly/2GZRZba
Dr. Shawn Andrews joins us to discuss gender equality and if the gender parity is attainable.
Dr. Shawn Andrews is a keynote speaker, organizational consultant, business school professor, and best-selling author. She has research expertise in the areas of Leadership, Emotional Intelligence, Gender, Unconscious Bias, and Diversity & Inclusion. She addresses the current leadership gender gap, barriers to leadership, gender-specific emotional intelligence, and gender culture differences. She explains how each of these show up every day in the workplace, how they affect perception and promotion, and provides recommendations for individuals to improve career advancement, and for organizations to enhance diversity and inclusion.
John Huckle, John Beasley, Josh Scott, Dale Meyer-Curley, Scott Lindsay, John McCormick, and Devon ClarkeRecorded: Jun 25 201959 mins
10 Question Breakdown:
6:20 - 10:32 - We are looking to expand ServiceNow across the platform, what has the most immediate value outside IT? How do I get Senior Leadership to see the value of the platform?
10:32 - 14:04 - What are the questions I should be asking on my RFP?
14:04 - 17:09 - What does it take to run ServiceNow in my organization? What should my team look like?
17:09 - 21:16 - What are the best practices my team should be following?
21:16 - 21:19 - Who benefits from implementing ServiceNow SecOps and how?
21:19 - 35:09 - What is flow designer and how does it relate to workflows?
35:09 - 41:25 - What is the ServiceNow subscription model and what does it mean for my existing custom tables and applications?
41:25 - 49:14 - How do I create something I've never done before, or if I don't know how to develop something?
49:14 - 52:51 - How do I keep current and make my upgrades successful to the point that they become so routine that we can do 2 releases per year?
52:51 - 57:00 - How can or should I develop a roadmap and understand what are the best next steps for my organization?
There’s a certain alchemy that happens on a small team: friendships are forged, trust is shored up, and communication feels incredibly organic. But as teams and organizations grow rapidly, that small-team culture and collaboration can easily fade.
While change is inevitable, disaster is not. During this one-hour webinar with panelists from Culture Amp, Donut, Etsy, and Managed by Q will discuss how to avoid the pitfalls of hyper-growth and preserve that sense of small-team trust.
- How to set cultural norms and values for both tenured employees and new ones
- Programming and feedback collection that help build trust and collaboration
- Wins and fails from real teams
Meet the panelists:
Moderator: Jeanne Donaghy, Lead Customer Success Coach at Culture Amp
Panelists: Dan Manian, Cofounder and CEO of Donut
Wendy Robison, Head of Global Learning & Engagement at Etsy
Sam Celli, HR Business Partner at Managed by Q
Swabhiman Chhotray, Managing Consultant, Marsh Risk Consulting Asia, and Naureen Rasul, Cyber Leader, Marsh AsiaRecorded: Jun 25 201926 mins
Every organization has cyber risks. They are difficult to comprehend. They are even harder to assess and quantify.
An end-to-end cyber risk management approach can be achieved if you:
1.Understand cyber risks from a business perspective and assess the nature of any potential cyber-related losses – know your threats.
2.Measure the financial impact of cyber exposures and quantify how much is acceptable across the organization – know yourself.
3.Manage the insurance and recovery process by having a clear action plan based off your capabilities and capacities – know what you can do.
Join Marsh Risk Consulting’s, Swabhiman Chhotray and Marsh’s Cyber Leader, Naureen Rasul as they discuss a risk management framework that allows you to understand, measure, and manage your inherent cyber risks.
Companies are leaving money on the table when it comes to their promotional strategies, says Simon-Kucher Partner, Ricardo Rubi. Find out the three key things companies should be taking into account when thinking about promotions to make sure you’re maximizing your growth without eating into your profits.
We asked Partner and Board Member Madhavan Ramanujam how companies, especially those in the software, internet, and tech industries, can make money from their innovative solutions that use artificial intelligence and machine learning.
"Focus on getting the fundamentals right and find out how you can improve your day-to-day pricing processes with digital support.” In this video, Dr. Andrea Maessen shares her short-term recommendations on digital pricing for B2B companies.
Is your sales team failing to hit targets in a certain region? Or, are they meeting targets but there is room to go further? Take our 5-minutes Sales Opportunity Self-Assessment and receive immediate, actionable results tailored to your industry and market. Use this link to launch the assessment:
Jim Preston, Sales Director, ShowpadRecorded: Jun 20 201973 mins
Reasons to Attend:
Today’s B2B buyers are more savvy and demanding than ever. They want a high quality, personalised and interactive content in real-time that will enable them to make informed buying decisions.
Learn how a relatively new discipline, sales enablement, empowers teams with the tools, content, knowledge and skills to boost engagement with buyers resulting in improved returns. Furthermore, understand how digital alignment from CRM to marketing automation and sales tools, is essential for success empowering real-time activity and reporting through AI.
Understand how ‘Sales Enablement’ together with Digital Transformation help your organisation to:
- Boost Sales and ROI through a centralised end-to-end platform that aligns Sales and Marketing.
- Adopt a buyer-first approach by creating personalised, buyer-driven content in real-time to boost engagements and results.
- Reduce cost and drive efficiency with AI-driven search, recommendations and integrated IT infrastructure.
Our economy is on fire! The latest numbers here in the U.S. show that companies added 263,000 jobs in April alone. And unemployment is down to 3.6%, which is the lowest since 1969. All of this growth and opportunity has companies struggling to hire the talent they need – and so they are turning to consultants and freelancers, those making up the Gig economy. Studies are showing that the need for supplementing their workforce will not slow down – especially in the area of project management.
The Project Management Institute (PMI), has stated that there will be a need for 87.7 million project managers by 2027 to meet business demands – and that our inability to meet the demand could result in $207.9 billion in GDP losses. By the same year, studies have shown that independent contractors are projected to become a majority of the workforce.
Managing workers in the ‘Gig’ economy well is critical, enabling an organization to put the right talent in place where and when it is most needed – especially as talented full-time workers are harder to find and harder to keep.
Attend and learn:
•New strategies for resource allocating and planning, including a focus on the role, not the source, of the talent
•How focusing on inclusion, diversity, and fairness is critical to weaving gig workers into your team
•The four critical processes you must have in place to ensure success
•Tactics needed to manage a new type of team
Jessica Brook - Culture Amp, Matt Grimshaw - The Pioneers, Chantal Wilson - Honest BurgerJul 16 20192:30 pmUTC30 mins
Rapid growth inevitably means more people - which almost always means more managers. Ideally these managers bring a depth of experience from within the company, when processes and systems aren’t yet codified - these managers are the glue to how things work. With this in mind, many companies choose to promote from within. We know that managers are crucial to business success, so how do you set your managers up to succeed?
Join us, The Pioneers and Chantal Wilson, Head of People from Honest Burger where we will explore questions, such as:
- To promote or not to promote? Challenges, risks and rewards.
- How to grow effective managers?
- How to use employee feedback to amplify manager capability?
Zenna Tavares and Praneeth NamburiJul 16 20198:00 pmUTC60 mins
On both a personal and organizational level, how might AI be integrated in the world of tomorrow?
Are the robots going to overtake us?
Ha- Or on a (probably) more realistic note, what are the cutting-edge findings in the world of AI, and what are the implications of that?
Two recent grads from MIT's AI PhD program will discuss where their personal hope, fear, excitement, and apprehension lie. And offer recommendations how to maximize effective AI today to be prepared for tomorrow.
Amanda Nielsen, Demand Generation and Strategic Partnerships at New BreedJul 17 20194:00 pmUTC60 mins
This week Amanda Nielsen joins us to discuss how your company's product can be it's best salesperson.
Product-led growth. It’s not just another B2B buzzword. Amanda will discuss why she only recommends one strategy for growth in the SaaS industry -- product-led growth. Product-led growth describes a business strategy that capitalizes on the merit and mileage of your product itself. And she knows it works because some of today’s most successful SaaS companies — from Slack to Atlassian to Calendly — were built on the inherent virality of their products.
But how do you actually lead with your product? Does every company have the ability to use product-led growth to drive success? What if you can’t afford to offer your product for free?
In this session, Amanda will answer those questions and more. You will walk away with a tangible plan for letting your products sell themselves.
Liam Ross, DocuSign / Kashim Uddin, London City AirportJul 18 201912:00 pmUTC49 mins
Despite living in a digital world, 80% of business document processes still involve paper – printing, scanning, filing and storing masses of papers. It’s time-consuming, takes up space and is largely unnecessary.
There is a better way: a modern System of Agreement. Digital tools allow HR departments to automate internal processes such as payroll management, recruiting and onboarding. By automating and optimising your daily tasks as well as increasing your level of security, every phase of the agreement lifecycle can be digitised to save you time and money.
In this webinar, brought to you in partnership with DocuSign, we discuss how digital tools have transformed companies and show you how a modern System of Agreement can help you with workflow and improve customer experience.
Hear from Kashim Udin, HR Officer at London City Airport, who will discuss how DocuSign is helping to hire and onboard the best talent quicker.
• How to modernise your System of Agreement
• How digital tools speed up waiting times and reduce errors
• The impact of digital tools for security
Alison Hernandez, Director, RiseSmart Australia and South East Asia; Emily Elder, Senior Manager, Practice DevelopmentJul 18 20196:00 pmUTC60 mins
Projecting an “employee-first” culture is the number one motivation for employers around the globe to offer better severance packages to more people. Organizations hoping to create five-star experiences for employees understand the importance of maintaining a competitive edge at every stage of the employee journey—including upon separation.
In a recent survey of over 1,500 HR professionals from the U.S. and abroad, RiseSmart identified some important trends in severance benefits and the ways in which employers are shifting policies and practices to retain employees and create brand ambassadors.
In this #SmartTalkHR webinar, we’ll take a global view of severance and the trends that are forming the new Employee Relationship Economy to inform HR leaders and help them benchmark their severance programs against their competitors worldwide.
Key takeaways include understanding:
•Changes in who receives severance packages
•Which benefits take top priority for employers and employees
•What is driving the shift toward redeployment and retention
•The focus on taking care of employees upon release
•How social media and employer review sites are driving HR policies
•The similarities and differences between North America and Global severance policies
This SmartTalkHR webinar has been approved for 1 hour of recertification credit through HRCI and Professional Development Credits through SHRM.
Enterprise growth requires executive leadership involvement when it comes to changing the culture, focus, or services an organization offers. To be successful, the growth strategy must focus on many things at once, including people. Every aspect of the organization has to work together, and here’s where HR’s role is crucial. Whether it’s a new product, or a shift in competitive focus, HR is intrinsic to helping the company stay competitive. HR’s role in driving the success of the organization includes a number of factors. HR must ensure the administrative function of the organization are handled, but must focus attention on the important role of sharing the culture and vision of the organization. Internal and external relationships will help shape the HR function, as well as your career.
Neil Kostecki, Sr. Product Manager, CoveoJul 24 20194:00 pmUTC44 mins
There are times when service automation goes all wrong. Instead of enhancing the customer experience, it hinders it. But AI and machine learning have the power to create experiences that keep customers coming back. Join us to break through the myths and learn how to empower customers and agents in the delivery of intelligent support.
In this webinar, you’ll learn:
- The relationship between AI, machine learning and service
- Real-world applications that meet your customers where they are
- How to focus your investments to reap the biggest ROI
Rachel Scherl; Business Builder, Marketing Strategist & Best-Selling AuthorJul 24 20194:00 pmUTC60 mins
This week, Rachel Scherl joins us to discuss women as business leaders.
In this webinar, Rachel will draw on decades of experience running businesses, raising money, and consulting to Fortune 500 companies. Rachel knows that being a leader means more than growing a successful business. Success in business leadership comes easier when one has an initial understanding of potential obstacles. As a female entrepreneur, Rachel has run into many challenges with funders, strategic partners, and boards. Rachel wants to help other women prepare and learn to anticipate similar challenges in business. This webinar will answer many key questions on how to grow brands and businesses -- in the context of some realities that female entrepreneurs face.
Andre Andersen, Motivational Guide and TrainerJul 25 201910:00 amUTC45 mins
Reasons to Attend:
Leading yourself or others, it doesn’t matter. At the end of each day, we are all looking for meaning and purpose for what and why we get out of bed every morning.
It's an important aspect that impacts our daily lives.
As a business and leader, you play an instrumental role in helping your employees finding purpose, and it should start with your business being 'purpose-driven' instead on 'product/solution' driven.
Many employees feel that they are just working for a paycheck and aren’t contributing to the greater good of society.
Without a sense of purpose, it’s difficult for employees to connect with their work and their company. Working with a sense of purpose boosts employee motivation, productivity, morale, and overall job satisfaction.
- What is purpose or meaning?
- How do I find it?
- How can I help others to find it?
- Why should I care?
Jess Brook - Senior People Science; Bailey Edgell - Senior Customer Success; Gabriela Matias - Go CardlessJul 25 20192:30 pmUTC30 mins
Diversity and Inclusion are not new concepts, but as we look to an increasingly intersectional future, many growing businesses are considering their approach.
Some Diversity and Inclusion strategies sound great but are harder, in reality, to implement and many just feel like 'checking the box'. This is a new field full of challenges, so embedding D&I in your culture's architecture early on will ensure your organization has a diverse and inclusive culture as you grow.
This instalment brings research and customer experience together to look at ways Culture First organisations make D&I an important pillar in their organisational culture.
Kiersten Sedlar College Recruiting Program Manager, and Rachel Bitte, Chief People Officer at JobviteJul 25 20194:00 pmUTC57 mins
Learn about Zappos' college recruiting program from Kiersten Sedlar, their College Recruiting Programs Manager.
Career fairs, stacks of paper resumes, and overdressed students. This is the typical organization’s college recruiting strategy. And it was Zappos too, until they flipped the script.
Join us on July 25 to hear from Kiersten Sedlar chat with Rachel Bitte, Chief People Officer at Jobvite, on how she created Zappos college recruiting program, saw a dramatic increase to quality intern candidates, along with some practical tips to implement yourself.
- Zappos’ unique approach to determining culture fit
- Why Zappos decided to “flip the script” on their recruiting program
- Ways to implement a better college recruiting strategy
- Where Zappos stands today and their plans for the future
Gordon Glenister, FISMJul 30 201910:00 amUTC60 mins
Reasons to Attend:
If you want to find a way to create a great sales funnel and community to develop long-lasting relationships, provide a regular revenue stream and opportunities to up and cross-sell then this is the webinar for you. Many of the major brands like Netflix, Amazon Prime, and Linkedin all have very successful membership models, find out how it can work for your business
•Are you membership ready – the different types to consider
•How to create a membership programme
•Understanding the importance of member engagement
•Why they join, why they leave
Ken Mertzel – Global Industry Leader, Financial Services - Automation AnywhereJul 30 20193:00 pmUTC45 mins
Over 35% of insurance claims processes are likely to be automated in the next few years. Robotic Process Automation (RPA) is a critical tool to help your organization automate manual repetitive activities, access unstructured data, and quickly deliver error-free results.
Join us live as Automation Anywhere, the leading provider of RPA and cognitive intelligence solutions, offers insights on how insurance companies have successfully implemented RPA to automate the claims function.
During this session, we will discuss:
•Robotic Process Automation trends in the Insurance industry
•RPA Use Case Examples in Claims Management
•Three Steps to Successful RPA Implementation
Frank Pereira, managing partner at Coleman Consulting Group & Steve O'Brian, VP of marketing at ShiftboardJul 30 20195:00 pmUTC30 mins
In today’s tight labor market, organizations with hourly workers are experiencing unprecedented challenges sourcing enough labor to operate their businesses. To ensure a healthy talent pool, they are focusing on strategies to improve worker retention.
Join Steve O'Brian, VP of marketing at Shiftboard, and Frank Pereira, managing partner of Coleman Consulting Group, as they discuss research-based insights and best practices derived from their extensive experience working with industry-leading organizations on one commonly overlooked factor that most impacts employee turnover: the work schedule.
In this webinar you will learn:
· Drivers of hourly worker turnover
· The impact of work schedules on job satisfaction
· Factors of the work schedules that matter most to hourly workers
· What employers can do to improve retention
We crave personalized buying experiences. Too much choice stresses us out. In this session, we explore some of the misconceptions about delivering relevance throughout the buying process, and engage with experts to learn how pairing AI-powered site search and recommendations can reduce frustration and increase conversions.
In this webinar, you’ll learn:
- The relationship between AI, machine learning and purchase behavior
- Examples to help shape your personalization strategies
- How to achieve relevance and buyer personalization at scale
Shane Redden, Director of SafetyJul 31 20196:00 pmUTC60 mins
What are you doing do protect the safety of your workers and business? Ensuring your teams have the right resources, training, and protection is paramount to any business’s success. Failure to do so can result in costly injury, death, and a tarnished business reputation.
Everyone plays a role in contributing to a safe work environment, and organizations like OSHA offer guidelines to help you along the way.
Hear from our experts as they share the value in providing the right safety measures to not only protect your organization’s greatest asset—your employees—but also the success of your business. In this webinar, Shane Redden, Director of Safety at TrueBlue, discusses:
-Common injuries and their impact on a business
-The value in using safety best practices and guidelines, such as OSHA
-Using technology to share safety measures
-How everyone places a role in contributing to a safe work environment
Deb Calvert, Certified Executive CoachAug 1 20193:00 pmUTC45 mins
Are you risk averse? Tentative about trying new approaches or voicing your ideas? Concerned about failing so you stick to what you know?
Then this webinar is for you! Let's re-frame failure and help you be bolder in your work (and even elsewhere!). You'll get:
+ A better understanding of what's holding you back
+ Practical tips for scoping the true size of the risk
+ Questions that help determine whether or not it's worth it
+ A handle on those fears about failing
+ A step-by-step guide to make the most of any failure
This will be useful for people in any role, any industry who struggle with those nagging doubts that keep them from contributing their best.
Deb Calvert, sales researcher / author / speaker / coach / trainerAug 1 20196:00 pmUTC45 mins
Selecting sales talent should be more than gut instinct, predictable interview questions, and "sell me this pen" role plays. If you want to know (for certain!) which candidates are most likely to succeed in your sales environment, your selection process needs:
+ To be based on clear sales competencies
+ To be coordinated with HR for efficiency
+ To use behavioral interviewing question sets
+ To include an interview panel and 2-step process
+ To evaluate candidates with a matrix
Join this webinar for an overview of selection practices that will give you a competitive edge and ensure that you get the RIGHT talent on your first try. No more revolving doors or newbie ramp up that takes too long!
We think it can be difficult to retain customers as organizations rapidly scale. But what happens when you have thousands or even tens of thousands of unpaid volunteers -- how can you motivate regular, enthusiastic contributors? We talk with Mozilla, Red Hat and Google's Kubernetes about the little ways you can motivate a lot of people and make sure everyone has a voice.
Stephen Rahal, Director, Product Marketing, CoveoAug 7 20194:00 pmUTC45 mins
The biggest fear in the advancement of AI is its impact on our work. But we’ll look beyond the most common myths to uncover and understand the supporting role AI and machine learning can play in helping workers grow and perform in their roles, and how relevancy can be injected throughout the employee experience. In this webinar, you’ll learn:
- The relationship between AI, machine learning and knowledge work
- Work scenarios that are optimized through the practical use of AI
- How to digitally-enable your employees and deliver a consumer-like experience
Kelly Gushue, Founder & CEO at Personal Finance WarriorAug 7 20194:00 pmUTC60 mins
This week, Kelly Gushue joins us to discuss personal finance.
Kelly wants to empower women all over the world, not only about making investment decisions, but also about making financial decisions in all areas of their life. Kelly is an advocate for this important demographic of women claiming their financial power during my lifetime.
David James, Product Marketing Director at Coveo & Neil Kostecki, Sr. Product Manager - Salesforce at CoveoAug 8 20194:00 pmUTC32 mins
The customer community. The contact center. The self-service support site. The chatbot you’re struggling to implement.
With so many customer touchpoints, how do you keep pace and transform your service delivery to ensure customers and support agents alike are delivered the most relevant content, in the right context and at the exact moment of need?
Coveo for Salesforce brings AI-powered search and recommendations directly inside your Service Cloud, Community Cloud, Sales Cloud and Salesforce Platform investments. The best part? Coveo is Lightning ready. So goodbye to custom coding and hello to drag and drop components. Whether you’ve already made the switch, or you’re looking to make the transition to Lightning, we have you covered.
Join us for a live demo webinar to learn how fast-tracking your service transformation using Lightning and Coveo can:
- Improve the agent experience inside Service Cloud to make them more productive and proficient
- Deliver more relevant digital experiences for your customers on your community or website with chatbots and case deflection workflows
- Gain deeper customer insights with rich analytics and reports to help your support org make better decisions
Lori Kleiman, SHRM-SCP, SPHRAug 8 20199:00 pmUTC30 mins
Recruiting has to be more than just filling a vacant position – and retaining top talent is all about making the right selection to begin with. Managers need to look at the scope of the role – and how that may have changed since the last person held the position. What do they really need in the future…and how can succession planning be impacted by hiring just the right person. Candidates look for jobs in a new way, and the tools available to managers to screen candidates should be utilized. Technology can be a huge time saver in communicating with and evaluating candidates. Tools in background evaluation and personality assessment will be reviewed to help managers determine which are appropriate to bring into their recruiting process. We will provide participants with recommendations to determine starting salary and the proper preparation of the offer letter. Finally, our discussion will conclude with the tools to identify top talent and ensure they are aligned with the long-term success of your organization.
·Options for filling the candidate pipeline
·Creating an interview experience that gets the information you need
·Embracing technology while still creating a personal connection
·Development in background and credit check compliance
·Full cycle recruiting goes beyond the offer letter