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Human Resources

  • How BCD Travel Amplifies Their Content On Social Media
    How BCD Travel Amplifies Their Content On Social Media Brandy Wilson, Global Marketing and Communications Manager at BCD Travel and Daniel Ku, Director of Marketing at PostBeyond Recorded: Sep 20 2018 49 mins
    BCD Travel is a top five global travel company and a leading provider of global corporate travel management. As social media growingly become more of an integral part of their customer interactions, BCD Travel looked to activate their global teams through employee advocacy.

    The marketing team at BCD Travel needed a solution to engage their client-facing employees to amplify their content and drive quality traffic to their website. In 10 months, they were able to generate more than 17,000 shares, over 100,000 content interactions and 10X their ROI.

    Join Brandy Wilson, Manager, Global Marketing and Communications at BCD Travel and Daniel Ku, Director of Marketing, PostBeyond in our next webinar on September 20, 2018, at 2 pm EDT.

    In this webinar, you'll learn:

    - What you need to launch an employee advocacy program
    - How to empower your client-facing teams to connect with potential customers on social media
    - How to keep a pulse on what content is resonating with your audience
  • The ROI of Scheduling Automation
    The ROI of Scheduling Automation Steve O'Brian, VP of Marketing Recorded: Sep 19 2018 53 mins
    For organizations built around hourly workers, scheduling is at the core of day-to-day operations. If you are not using scheduling automation technology, you are missing a huge opportunity to optimize hourly workforce operations. Learn about the business benefits of scheduling automation including lower labor costs, streamlined operations, and increased employee satisfaction.

    In this webinar, you will learn about the ROI benefits of employee scheduling software including:

    •Lower labor costs
    •Increased productivity
    •Decreased employee turnover
    •Reduced scheduling errors
  • Personal Branding: So your next client or job finds you
    Personal Branding: So your next client or job finds you Jennifer Riggins Recorded: Sep 19 2018 64 mins
    What is personal branding? What you are projecting to the world online and off -- and what people are saying about you. How do you maintain your authentic self and be someone easily found and regarded as a (very hire-able) thought leader in your field? That's what today's conversation is about, talking to five women who have built their own businesses (and brands!) around some aspect of personal branding and personal growth.

    Who should attend? This is a no-brainer for anyone really because we are all looking to improve how our work is perceived and how we can convert that perception into more work and better networking.

    Who is grabbing a cuppa and having a conversation around personal branding — that is geared towards women but could benefit men too? This episode features the following branding goddesses:
    - Diana Berryman on social media and content marketing
    - Remi Erogbogbo on style and beauty, finding the right color to wear for your next important interview or meeting
    - Vibeke Foss on her niche building websites for female entrepreneurs
    - Sophie Russell-Ross on how to create your own website and build a freelance brand

    And all of these amazing women on growing a business, building a niche, and promoting yourself as a brand, online and off!
  • Strategic Student Loan Repayment in a Rising Rate Environment
    Strategic Student Loan Repayment in a Rising Rate Environment Laurel Road - Your trusted financial partner on the road to success Recorded: Sep 19 2018 32 mins
    IAW has partnered with Laurel Road to provide our members with discounted interest rates on your student loans.

    During this interactive think session, Laurel Road provide an overview of the new benefit and how you can utilize it to lock in a lower interest rate amidst a rising interest rate environment. The following topics will be covered:

    - How do rising interest rates in the economy impact me?
    - Is there any way to lock in a rate now before they increase any more?
    - Is income driven repayment and/or loan forgiveness right for me?
    - How will the proposed legislative changes to federal repayment programs affect me?
    - What is student loan refinancing, and am I eligible?
    - What are the considerations surrounding the decision of whether to refinance vs. pursue loan forgiveness?

    This will be an interactive session with time for Q&A so please submit your questions.
  • Improving Departmental Collaboration
    Improving Departmental Collaboration Ron Fuschillo, CIO of Renown Health Recorded: Sep 18 2018 29 mins
    Join POPin and special guest Ron Fuschillo, CIO of Renown Health, as we discuss how to improve departmental collaboration.

    Departmental collaboration is a thermometer for your organization’s culture. When your employees feel comfortable working together and communicating effectively, it’s reflective of a healthy culture. When collaboration is strained, there are areas in your organization that need to be improved- whether it’s your meetings, social silos, employee tunnel vision, or more.

    During this special webinar, we will discuss:

    - Ways to recognize the health of your departmental collaboration
    - How to improve the ways your employees communicate
    - Real examples from Renown Health of how to improve collaboration
    between departments
    - Best practices for engaging with your employees

    We hope you’ll join us for this special webinar.
  • How to keep up with the pace of change in HR technology
    How to keep up with the pace of change in HR technology Dave Millner - HR Curator, Jessica Brook - Culture Amp, Heidi Coppin - MATCHESFASHION.COM Recorded: Sep 18 2018 40 mins
    Companies are looking beyond the automation of HR tasks to how technology can help amplify the potential of employees, managers and teams. In these transformation processes, technology often becomes the star of the show, when ultimately it’s how people use technology that determines its success

    The pace and scale of technological change has many implications for businesses striving to put culture first.

    You'll come away learning about the:
    * True meaning between digitize and digitalise in HR
    * Three themes that lead to a successful digital transformation
    * Role of data, how it can help mobilise your workforce in the face of change
    * Hear from Chief People Officer, Heidi Coppin about MATCHESFASHION.COM firsthand experience around making HR technology work in their organization

    Expect to walk away with practical examples and everyday tips to keep up with the pace of change in HR technology.
  • The Triangle of Product Knowledge: Connecting the Dots with Digital Experience
    The Triangle of Product Knowledge: Connecting the Dots with Digital Experience Joe Gelb Recorded: Sep 13 2018 62 mins
    In most companies, the majority of knowledge around your product falls into one of three categories: technical documentation, knowledge articles, and community discussions. Each type of knowledge, authored and managed by different stakeholders, has an essential role in bringing a varied perspective serving the cycle of evaluating, purchasing, using, troubleshooting, and maintaining your product, all of which contribute to overall customer success.

    Join Scott Abel, The Content Wrangler, and his special guest, Joe Gelb, Founder and President of Zoomin Software for this free one-hour webinar on the Triangle of Product Knowledge.

    Documentation represents the formal, curated, long-tail knowledge backed by product management and engineering. Knowledge articles and FAQs represent the focused in-the-trenches know-how compiled by your support and service organization garnered from real-life use. Community discussions represent crowd-sourced knowledge from power users inside and outside of your company.

    In this webinar, Joe will examine trends towards connecting these varied forms of content into a unified digital experience, helping your company drive up the value of your content, with the ultimate goal of achieving higher customer satisfaction.
  • The Future is Now: Neuroscience, Chatbots, Voice, and Microcontent
    The Future is Now: Neuroscience, Chatbots, Voice, and Microcontent Barry Saiff and Rob Hanna Recorded: Sep 13 2018 62 mins
    If you're like many of us in tech pubs, your company has already dipped their toes into the rapidly developing field of chatbots and voice. Or perhaps your company is already waist-deep in it and they've tasked you with creating new content on a new system procured specifically for chatbots. Or worse, they've begun hiring a new class of writer, called the UX writer, to develop chatbot content in some other department that copies and pastes content from your technical manuals into chatbot databases. Or perhaps none of this is happening yet, but you want to get ahead of the curve.

    Now what if we told you that you can source chatbot and voice content directly from your structured technical content? What if we told you that rewriting and restructuring your content for chatbots could make your content far more accessible for users in your traditional content delivery channels? What if we could show you that this evolution in structured writing was simply a continuation of our journey down the path to developing structured content for DITA and other topic-based architectures?

    Join host, Scott Abel, The Content Wrangler, and his special guests Rob Hanna, President of Precision Content Authoring Services, and Barry Saiff, Founder and CEO of Saiff Solutions, as we introduce the concept of microcontent as a core component of structured topics.

    Attendees will learn how industry trends point to the emergence of smaller, more precise, componentized content, why writing and classifying content based on user intent matters, how topic structures can support microcontent within topics, and how microcontent is published and consumed by emerging technologies
  • Trainer's Corner: Meet the K-12 Training Team
    Trainer's Corner: Meet the K-12 Training Team Rosetta Stone Training Team Recorded: Sep 12 2018 51 mins
    Our Training Team is ready to help you learn more about Rosetta Stone, and share their favorite things about our products, and working with our clients. Join us for a Q&A session to kick off the school year!
  • Forecasting the Future: Strategies for Long-Term Contact Center Planning
    Forecasting the Future: Strategies for Long-Term Contact Center Planning Justin Robbins, Paul Chance, Erica Marois (Moderator) Recorded: Sep 12 2018 59 mins
    With all of the change that’s happened in contact centers over the past 10 years, it may be daunting to think about the years ahead, but it’s a necessary and revealing exercise. Strategic, long-term planning enables organizations to prepare for and anticipate investments in technology, shifts in their workforce, and evolutions in their methods for delivering service. But how far out should a long-term plan go? And what should or shouldn’t be included in the process?

    In this ICMI webinar, you’ll hear from contact center expert Justin Robbins on how long-term planning has changed in recent years, what’s the most effective data for future planning, and ways to leverage the changes in technology and customer expectations to your advantage.

    Attend this webinar to learn about:

    - Designing long-term models for staffing and planning
    - The future of occupancy, service level, and other key WFM metrics
    - Benchmarks and best practices for long-term contact center planning
    - The latest advances in long-term forecasting capabilities
  • How to Reuse Localized DITA Content
    How to Reuse Localized DITA Content Mike Rice Recorded: Sep 11 2018 58 mins
    Reusing content has substantial benefits over copying and pasting. However, reusing content can be complex to manage without proper guidelines, especially when that content is translated into multiple languages.

    Join Scott Abel, The Content Wrangler, and his special guest, Mike Rice, Customer Success Manager at Jorsek LLC, the publishers of easyDITA, to learn some reuse strategies for localized content so you can safeguard your reuse cases.

    TAKEAWAYS: Attendees will learn about basic reuse types, localization considerations, and guidelines to avoid translations problems.

    ABOUT MIKE RICE

    Mike Rice is a user-centered professional with over 20 years of experience in technical communication, and a tested eye for transforming how information is managed. Mike is thrilled to be supporting information professionals using easyDITA, and to help them focus on their content, its meaning, its value, and its connections.
  • Employee retention: Language training makes workers want to stay
    Employee retention: Language training makes workers want to stay Melanie Rogers, Jack Marmorstein, Chris Brotherson Recorded: Sep 6 2018 60 mins
    Global organizations are recognizing the massive cost of employee turnover. L&D leaders are, in turn, investing more in employee development to drive increases in employee engagement and retention. From implementing English language training for hourly workers, or advanced English for limited English proficiency (LEP) employees looking to advance in a business setting, to offering world language training for global managers, L&D leaders are offering language learning to increase engagement and retain colleagues.
    A recent Rosetta Stone study reports that 80% of employees who participated in language training felt more positively towards their employer, and 66% felt more engaged with their work. In some organizations, employers have been able to attribute a 19% reduction in employee turnover to language learning. Join this webinar to see how this could look within your organization.
    You’ll Learn:
    •Opportunities within a global organization to improve employee retention with language learning programs
    •The benefits of mobile/technology-based learning and live tutoring as a combined approach
    •Success stories from organizations that improved their retention rates with language
    •What a language learning program looks like within a global organization
  • Creating a Coaching Culture
    Creating a Coaching Culture Suzanne Saxe-Roux, Right Management & Valerie Marple, P&G Recorded: Sep 6 2018 60 mins
    It’s clear that converging economic, technological, and demographic changes are creating talent challenges for organizations, leaders and individual contributors. Skilled individuals, particularly those in short supply, have greater leverage to dictate terms of employment to their potential employers—how, where and when they want to work. So, how does an organization engage such an employee while meeting its own business objectives and goals? The answer lies in building a coaching culture.

    While meaningful work connects employees to an organization and its success, it is not enough. To foster deeper engagement and productivity, that work has to be embedded in a culture that invests in employees’ development, enables learning and empowerment, and supports individual accountability. Creating a coaching culture that encourages learning and development will help an organization attract, engage and retain the brightest talent, while also encouraging all employees to take charge of their careers.

    In this webinar we will provide insights into the journey toward building a coaching culture including a model to better understand where you are in this journey, best practices for building a culture, and practical recommendations. To bring this to life, we have a special guest from Procter and Gamble who will be sharing highlights from the organization's own cultural transformation journey including decisions around how and where to build coaching skills internally as well as when to leverage external coaches.

    We look forward to having you join this thought-provoking webinar!
  • 6 key stages in the sale process – What you and your Board need to know
    6 key stages in the sale process – What you and your Board need to know Paul Herman CEO and Founder of Bluebox Recorded: Sep 6 2018 62 mins
    The sale of a business is often the most important ‘transaction’ a business owner will make in their lifetime. The process itself requires a high level of competence and absolute focus. Therefore, being prepared and understanding the process is invaluable and should never be underestimated. Find out what you can do now to help you and your board be both prepared and educated ahead of an exit.

    Agenda includes:
    •Agreeing shareholder objectives – what should be considered?
    •How to scope the purchaser universe
    •What sales documentation will be required?
    •How to manage approaches and management presentations
    •Key points to consider when executing ‘Heads of Terms’
    •Helping the board to manage the due diligence process through to completion

    The webinar will be hosted by Paul Herman, CEO and Founder of Bluebox Corporate Finance. Paul has sold over 70 private businesses during his career, with values ranging between £2m and £200m, and across a wide range of sectors. This includes a number of well-respected UK businesses such as Models Own, Gü, Princess Yachts, Mappin & Webb, Smythson, Watches of Switzerland, TXM Plant and The British Retail Consortium.
  • Flexible Working: How to Make it Work for You and Your Team
    Flexible Working: How to Make it Work for You and Your Team Jennifer Riggins Recorded: Sep 5 2018 62 mins
    The future of work is flexible. In order to embrace people from all works of life and backgrounds, we must embrace what technology has enabled -- as long as people have a good Internet connection, they can work from anywhere. This WITty episode will include a discussion on the benefits of allowing your team to work from anywhere (including better work-life balance, more diverse team, often lower costs), how to make a distributed or remote team flourish, how to flourish yourself working from home, the growing trend of project-based and freelance work, and the opportunities to feel connected with a community no matter where you work.

    So grab a cuppa and listen from anywhere that's convenient to you and join the conversation with:
    - Leanne Creasey, who previously launched and ran two of London's most popular coworking spaces, works as a startup coach for new entrepreneurs and is currently working with Cuckooz, who offers design-led serviced apartments alongside Cuckooz Nest, London's first coworking space and pay-as-you-go nursery for under twos.
    - Emma MacGregor heads up the platform success team at YunoJuno whose core beliefs is to find freedom in freelancing. YunoJuno offers a platform which enables those in creative and tech freelancers to link up for work with London and New York-based agencies.
    - Sophie Segal, who founded the Mindset Shift Summit a remote conference for women, alongside developing a portfolio career and running a business in sales and marketing, being a mum of two, and being involved in the flexible working space.
    - Lisette Sutherland is the director of Collaboration Superpowers, a company that helps people work together from anywhere through online and in-person workshops. She also produces a weekly podcast featuring interviews with remote working experts highlighting the challenges and successes of working with virtual teams.
  • Why Executive Coaching may work for you
    Why Executive Coaching may work for you Amanda Clarke Recorded: Sep 4 2018 40 mins
    Our latest webinar, ‘Why Executive Coaching May Work for You’ is brought to you by Amanda Clarke, Director of Curriculum Development at In Touch Networks.

    During the 30-minute webinar, Amanda will explore:

    -An introduction to Executive Coaching
    -What are the latest coaching trends?
    -The Power of Coaching; who hires a coach and why?
    -How executive coaching can help you in your career transition
    -Mentoring or Coaching; what's the difference and how to recognise each
    -The key steps to finding the right coach for you
  • The Tale of the Structured Closet: How Structured Content Saves Time & Money
    The Tale of the Structured Closet: How Structured Content Saves Time & Money Val Swisher Recorded: Aug 30 2018 61 mins
    This webinar introduces the basics of structured authoring. We will discuss what structured authoring is, how it differs from unstructured writing, the tools you need to support it, and more. If you don’t know what structured authoring is, or if you have lingering questions about the topic, this webinar is for you.

    What you will learn:
    * The differences between unstructured writing and structured writing
    * How to organize structured content
    * What a taxonomy is and how to use it
    * How structured content separates text from format
    * How translation works in a structured environment
  • The Employee Experience: Engagement to Energy. Are You Ready?
    The Employee Experience: Engagement to Energy. Are You Ready? Josh Bersin, Principal and Founder, Bersin by Deloitte, Deloitte Consulting LLP. Jim Bell, CMO, Glint Recorded: Aug 29 2018 63 mins
    In times of change, the employee experience helps hold the company together. Whether it be changes to leadership, products, or culture, the employee experience is the one item that should remain constant and strong in order to keep employees engaged.

    In this research-based presentation, Josh Bersin, Principal and Founder, Bersin by Deloitte, Deloitte Consulting LLP, will highlight the latest trends in the employee engagement market and explain why citizenship, purpose, meaningful work, and “energy, not just engagement” are the most important business strategies you have.
  • Unifying School Bus Surveillance with District-Wide Security
    Unifying School Bus Surveillance with District-Wide Security Safety Vision Recorded: Aug 29 2018 55 mins
    This free webinar presented by Safety Vision and School Transportation News shows you how to use unified security systems including video to improve safety at schools and on school buses.
  • Litigate or Settle? Info You Need to Make Case Decisions
    Litigate or Settle? Info You Need to Make Case Decisions Doug Austin and Tom O'Connor Recorded: Aug 29 2018 65 mins
    People say that fewer and fewer cases go to trial these days. Is that true. Regardless of whether it is or not, what information do you need to know to make an informed decision whether or not to litigate or settle the case and how do you gather that information? This CLE-approved* webcast will discuss how litigation has evolved over the years, how that impacts discovery and what you need to know to decide on the best course of action for each case. Topics include:

    + How Litigation Has Evolved
    + The Importance of Deciding Correctly
    + eDiscovery Considerations
    + Covering Your Bases While You Decide
    + Benefits of Early Data Analysis
    + How Much Each GB Can Cost You
    + Why Number of GBs Isn't All You Need to Know
    + Why You Should Test Searches Before Meet and Confer
    + Other Tips and Tricks to Know for a Successful Outcome

    * MCLE Approved in Selected States

    Presentation Leader: Doug Austin

    Doug is the VP of Products and Professional Services for CloudNine. At CloudNine, Doug manages professional services consulting projects for CloudNine clients. Doug has over 25 years of experience providing legal technology consulting, technical project management and software development services to numerous commercial and government clients.

    Special Consultant to CloudNine: Tom O'Connor

    Tom O’Connor is a nationally known consultant, speaker, and writer in the field of computerized litigation support systems. Tom’s consulting experience is primarily in complex litigation matters.
  • How to craft high performing teams + Live Q&A with Lindsay McGregor
    How to craft high performing teams + Live Q&A with Lindsay McGregor Lindsay McGregor, New York Times bestselling author of "Primed to Perform" and co-founder of Vega Factor Sep 25 2018 4:00 pm UTC 105 mins
    Co-author of New York Times bestseller “Primed to Perform” and co-founder of Vega Factor, Lindsay McGregor, is joining us for a replay of her popular talk “The science of total motivation - How to craft high performing cultures.” In this talk, Lindsay will:

    1) Define what performance is
    2) Define what drives elite performance
    3) Discuss how culture drives many of the requisites for elite performance

    She’ll share the levers that can be addressed so you can walk away with steps to improve company performance.

    Following the 55-minute keynote, Lindsay McGregor will be taking questions LIVE from the audience.
  • How BCD Travel Amplifies Their Content On Social Media
    How BCD Travel Amplifies Their Content On Social Media Brandy Wilson, Global Marketing and Communications Manager at BCD Travel and Daniel Ku, Director of Marketing at PostBeyond Sep 25 2018 6:00 pm UTC 49 mins
    BCD Travel is a top five global travel company and a leading provider of global corporate travel management. As social media growingly become more of an integral part of their customer interactions, BCD Travel looked to activate their global teams through employee advocacy.

    The marketing team at BCD Travel needed a solution to engage their client-facing employees to amplify their content and drive quality traffic to their website. In 10 months, they were able to generate more than 17,000 shares, over 100,000 content interactions and 10X their ROI.

    Join Brandy Wilson, Manager, Global Marketing and Communications at BCD Travel and Daniel Ku, Director of Marketing, PostBeyond in our next webinar on September 20, 2018, at 2 pm EDT.

    In this webinar, you'll learn:

    - What you need to launch an employee advocacy program
    - How to empower your client-facing teams to connect with potential customers on social media
    - How to keep a pulse on what content is resonating with your audience
  • Recruitment Marketing 101: How to Attract Quality Talent and Engage Hiring Teams
    Recruitment Marketing 101: How to Attract Quality Talent and Engage Hiring Teams Chyra Howlett, Employer Marketing Manager, Universal Music Group Sep 26 2018 5:00 pm UTC 60 mins
    The search for quality candidates has always been the key challenge for recruiters. But with a recruiting marketing strategy and a few simple tactics, recruiters can easily attract and retain the best candidates, while simultaneously engaging with the hiring team throughout the process. Sound too good to be good true? It’s not!

    Join us and Chyra Howlett, Employer Marketing Manager of Universal Music Group (UMG), for an informative and lively discussion around how talent acquisition professionals can use a recruitment marketing strategy to take their recruiting efforts to the next level. You’ll learn:

    - The key recruiting initiatives at Universal Music Group (UMG) and how recruitment marketing relates to these initiatives
    - How recruitment marketing affects the search for quality talent
    - How to market your brand to talent externally
    - How to align with your hiring team internally
  • Preparing for Litigation Before it Happens
    Preparing for Litigation Before it Happens Doug Austin and Tom O'Connor Sep 26 2018 5:00 pm UTC 75 mins
    Information Governance (IG) has always been part of the eDiscovery landscape and it has always been important for reducing the population of potentially responsive electronically stored information (ESI) that might be subject to litigation by helping organizations adopt best practices for keeping their information “house in order”. But now with an increased concentration on the two-fold concerns of privacy and security, IG has become more important than ever. This CLE-approved* webcast will explore the implementation of Information Governance best practices to help organizations better prepare for litigation before it happens. Topics include:

    + Minority Report: Pre-Case for Litigation Avoidance
    + What Information Governance is and What it Isn't
    + General Principles for Information Governance
    + Who Uses Information Governance?
    + IG Considerations and Issues
    + Basic Information Governance Solutions
    + Information Governance vs. Analytics
    + How Privacy/Security Has Impacted the Importance of an IG Program
    + Recommendations for Implementing an IG Program

    * MCLE Approved in Selected States

    Presentation Leader: Doug Austin

    Doug is the VP of Products and Professional Services for CloudNine. At CloudNine, Doug manages professional services consulting projects for CloudNine clients. Doug has over 25 years of experience providing legal technology consulting, technical project management and software development services to numerous commercial and government clients.

    Special Consultant to CloudNine: Tom O'Connor

    Tom O’Connor is a nationally known consultant, speaker, and writer in the field of computerized litigation support systems. Tom’s consulting experience is primarily in complex litigation matters.
  • Revolutionize School Transportation with Transfinder
    Revolutionize School Transportation with Transfinder Transfinder Sep 26 2018 5:00 pm UTC 60 mins
    Do you need a powerful school bus routing solution as well as easily managed reports and districtwide access to transportation information for staff, administration and parents? Transfinder shares how its technological solutions can help.
  • Trainer's Corner #5: Advocating for Language Training
    Trainer's Corner #5: Advocating for Language Training Melanie Rogers, Louise Walker Sep 26 2018 7:00 pm UTC 60 mins
    In many organizations, language learning is a "nice to have" perk for employees. However, learning a new language impacts business results, including increasing employee retention, global expansion, and promoting collaboration, diversity & inclusion. Hear from the Return on Language Learning team on the benefits of improving communication in the workplace.
  • Financial wellbeing in the workplace: A way forward
    Financial wellbeing in the workplace: A way forward James Marsh, HRreview; Heidi Allan, Neyber Sep 27 2018 10:00 am UTC 60 mins
    The link between financial security and physical and mental wellbeing has long since been established.

    Employees have to deal with busy lives and the complexities of major financial decisions, as well as key life events such as bereavement, buying a home or nearing retirement. It is not straightforward.

    With nearly half of the UK showing one or more signs of financial vulnerability and 46% of UK adults saying that their knowledge of financial matters is low, it is more important than ever for employees to manage and keep on top of their daily finances.

    50% of UK employees say that they feel their employers care about their financial wellbeing. But is there more UK employers can be doing to help and educate their employees on financial matters?

    In this webinar our expert panel will look at the importance of teaching employees good financial habits, budgeting and creating a 'savings buffer' to help them cope with the pressures of personal finance and economic uncertainty.
  • The Value of Workforce Scheduling Automation in Healthcare
    The Value of Workforce Scheduling Automation in Healthcare Steve O'Brian, VP of Marketing Sep 27 2018 2:00 pm UTC 60 mins
    In the healthcare industry, workforce scheduling can be extremely time consuming and complex. Whether scheduling in short or long-term healthcare facilities, optimizing staffing costs must be carefully balanced with quality of service and labor compliance across several worker roles and multiple locations. Find out how scheduling automation can help you:

    •Manage overtime costs
    •Ensure optimal coverage
    •Decrease staff burnout and turnover
    •Seamlessly schedule full-time, part-time, and contingent workers
  • An Introduction to Content Engineering
    An Introduction to Content Engineering Alan J. Porter Sep 27 2018 5:00 pm UTC 60 mins
    The current content evolution necessitates a strong alignment of teams across all areas of our organizations. Each individual or department that touches content at any stage of its development — from CEOs, CMOs, and CTOs, to content strategists and authors, to developers and UX designers — must now work even more closely in order to effectively manage content production and distribution.

    Content engineers bridge the divides between departmental silos and between content lifecycles. Individuals in this position play an important role in the design and facilitation of content structure throughout the entire strategy, production, and distribution cycle from start to finish.

    Join Scott Abel, the Content Wrangler and his special guest, Alan J. Porter, content engineer and head of Strategic Services at [A] for this free one-hour webinar. Attendees will learn:

    1) Strategies that content engineers use for content valuation
    2) How content engineers apply these strategies to support intelligent content practices
    3) About the six core disciplines of the content engineering practice
    4) The content engineer’s ultimate tool to organize and orchestrate intelligent content — the Master Content Model™

    About Alan J. Porter

    Alan J. Porter is the Senior Executive responsible for strategic client services leadership at [A]. Alan has an extensive background within the industry and has consulted for large, well-known enterprises and organizations. He has helped shape the content intelligence space through his writing and thought leadership. As the author of The Content Pool, Alan promotes the concept of content as an enterprise asset with real value. He advocates the convergence of content across an organization and the foundational role of content intelligence in harnessing that convergence in order to deliver exceptional customer experiences.
  • London’s Calling: ServiceNow Experts Share London’s 5 Most Compelling New Adds
    London’s Calling: ServiceNow Experts Share London’s 5 Most Compelling New Adds Ken Michelson, Marci Parker, Michelle Bautista, Johnny Walker, Meghan Lockwood Sep 27 2018 5:00 pm UTC 60 mins
    On Thursday, September 27th, 1:00 PM ET, 10:00 AM PT, we've got an expert panel to discuss London. Get up-to-date with new features and figure out your next steps.

    Join Ken Michelson, VP of Platform Solutions, Marci Parker, VP of Client Delivery, Meghan Lockwood, VP of Strategic Marketing, Johnny Walker, ServiceNow Architect, and Michelle Bautista, Presales Solution Architect, as they present London's Calling: ServiceNow Experts Share London's 5 Most Compelling New Adds.

    - Learn about the 5 most compelling features ServiceNow added with London
    - Ask our panel of experts your questions about the release
    - Find out if this upgrade is right for your team, plus our tricks to creating a 5-star upgrade schedule
  • Design Thinking and Content Strategy
    Design Thinking and Content Strategy Buck Bard Sep 27 2018 8:00 pm UTC 60 mins
    Design thinking may conjure up images of groundbreaking products like the iPod, Tesla, and Uber, but design thinking is just an innovation tool that can be applied to most any process. Design thinking isn’t just for product design; it can transform your content strategy.

    Join Scott Abel, The Content Wrangler, and his special guest, Buck Bard, Content Strategist and Chief Harbinger of Canary Works, for this free one-hour webinar. Learn how you can use design thinking to transform your content strategy from someone who does it every day.

    Attend this webinar to learn what design thinking is by learning its parts; to learn how design thinking can be applied to the process of developing and executing on your content strategy, and discover some free and easy to use tools that you can start using today.

    ABOUT BUCK BARD

    Buck Bard is the Chief Harbinger at Canary Works. He has been designing and delivering innovative learning solutions for over 25 years. Canary Works was created to promote Innovation, Digital Transformation, and Design Thinking. Through a series of experiential workshops, we help guide organizations discover and draw a roadmap to possible futures. We work with teams and individuals to find the intersections of the strengths of their cultures and their strategic goals, using sound learning principles.
  • BrightTALK Coding Academy: Taking a Leap into Software Development
    BrightTALK Coding Academy: Taking a Leap into Software Development Amanda Cavallaro, Full Stack Developer and Google Developer Expert Oct 2 2018 7:00 am UTC 60 mins
    In this talk, Full-Stack and Google Developer Expert Amanda Cavallaro shares how technology has impacted and affected her life and career. From her empathy and experiences growing up in Brazil, to taking the leap to move to the UK and become a software developer and an advocate for the information technology community, Amanda discusses the challenges and lessons, and how the developer community helps people achieve their potential.
  • Why belonging matters at work - A diversity and inclusion case study
    Why belonging matters at work - A diversity and inclusion case study Pattie Money, Chief People Officer, SendGrid; Sameer Dholakia, CEO, SendGrid; Steven Huang, Head of D&I, Culture Amp Oct 2 2018 5:00 pm UTC 60 mins
    Join Culture Amp and leading digital communication company, SendGrid, for a deep dive into why belonging is critical in the workplace. In this webinar, you’ll learn:

    - The three key findings from Culture Amp’s 2018 Diversity & Inclusion report
    - How to communicate and take action on diversity and inclusion issues
    - How SendGrid scaled diversity numbers and mitigated their gender gap while maintaining true to their values

    You’ll hear from SendGrid’s Chief People Operations Officer, Pattie Money, as well as their CEO Sameer Dholakia, and Culture Amp’s Head of Diversity & Inclusion, Steven Huang. To learn more about Culture Amp’s new Diversity & Inclusion survey, contact info@cultureamp.com.
  • How JetBlue Is Putting Humanity Back into the Airline Industry
    How JetBlue Is Putting Humanity Back into the Airline Industry Laurie Meacham, Scott Morris, Mukesh Mirchandani, Erica Marois (Moderator) Oct 4 2018 5:00 pm UTC 60 mins
    In an increasingly crowded marketplace, customer service has emerged as one of the last frontiers for competitive advantage. But in a rush to be everything to everyone, many companies are overlooking one enduring need of its customers: the desire for human connection. JetBlue was founded on the mission to "bring humanity back to air travel." During this webinar, you'll hear how customer service has set the airline apart in the past, present, and vision for the future. You’ll also learn how companies in any industry can apply lessons JetBlue has learned to deliver more practical, personalized, and delightful service experiences.

    In this webinar, you will learn:
    - How to bring people, process, and technology together to deliver more customer-centric service
    - How to humanize the customer experience
    - How JetBlue leverages customer service as a competitive differentiator

    Join us for an interactive and informative hour, complete with live audience Q&A.
  • The Need for Employee-Focused Communication
    The Need for Employee-Focused Communication Scott Abel, Aaron Baldwin, Deborah Bosley & Ray Walsh Oct 4 2018 5:00 pm UTC 60 mins
    Companies of all shapes and sizes proclaim that “employees are our greatest asset.” Does this trite and overused phrase mean anything? If so, how are these values reflected in the way we communicate with employees?

    Join Scott Abel, The Content Wrangler, for a 30-minute discussion with three content industry experts about the need for a unified internal communication strategy. Scott will chat with data management expert Aaron Baldwin, plain language specialist Deborah Bosley, and localization maven Ray Walsh about the reasons we should adopt a formal, repeatable strategy for internal employee-focused communications.
  • IR35 and Employment Status: Government Policy and Recent Court Cases
    IR35 and Employment Status: Government Policy and Recent Court Cases Andy Chamberlain, Jordan Marshall & Chris Poggott-Mckellar Oct 9 2018 11:00 am UTC 60 mins
    The landscape around tax and employment status is rapidly changing, with huge implications for independent professionals and the self-employed. Possible changes to IR35 in the private sector are worrying many, while the government is considering radical changes to the employment status framework following the Taylor Review. While all this is going on, courts are continuing to make new case law with crucial judgements on Uber, the BBC and Pimlico Plumbers.

    IPSE’s policy team will give you the latest update on this far-changing area, and analyse what the implications are for the UK’s 4.8 million self-employed as well as our broader flexible labour market.

    During this webinar we will discuss the following:
    • Proposed changes to IR35 in the private sector – update and implications
    • Government action on employment status – Taylor Review and Employment Status Consultation
    • Recent court cases – Uber, BBC and Pimlico Plumbers

    Speakers:
    Andy Chamberlain, Deputy Director of Policy and External Affairs
    Jordan Marshall, Policy Development Manager
    Chris Piggott-McKellar, Head of Press and PR
  • Executive Transition in the Digital Age
    Executive Transition in the Digital Age John Sinclair & Sarah Hernon, Right Management Oct 9 2018 4:00 pm UTC 60 mins
    The impact of technology, political and workforce trends are accelerating the pace of organizational disruption. It is in this rapidly changing environment that effective leadership from senior executives is needed to drive business performance. Yet, in 40% of companies, leaders are unprepared to meet the business issues they will fact in the next three to five years, which can impact corporate performance and its brand. As companies work to position executive leaders to maximize business outcomes leadership development is critical to effective and successful executive redeployment and transition out of the organization, if necessary. This session will provide insights into:

    +The essential components for addressing executive development and mobility
    +Supporting executives in thinking more broadly about their career
    +Career mobility for senior executives – inside and outside the organization
    +Role of executive assessment and leadership skill alignment for best success in transitioning to the next step in their career
    +Hear from one executive on their experience with Right Management’s Executive Transition Services
  • Publishing DITA Content to a Chatbot
    Publishing DITA Content to a Chatbot Patrick Bosek Oct 9 2018 8:00 pm UTC 60 mins
    Chatbots have a long way to go to be self-sufficient, but if you build them on a base of structured content, they can be an extremely helpful content delivery tool.

    Join Scott Abel, The Content Wrangler, and his special guest, Patrick Bosek, co-founder of Jorsek LLC, makers of easyDITA, to learn how to you can create a chatbot using your DITA content.

    As a part of this presentation, we’ll discuss how chatbots fit into your total content delivery strategy, how to transform DITA content for chatbots, and how to update and maintain chatbots as a delivery system.
  • Managing parental leave in the global digital age
    Managing parental leave in the global digital age James Marsh, HRreview; Jennifer Liston-Smith, My Family Care Oct 10 2018 1:00 pm UTC 60 mins
    In the competition for talent, doing something to smooth your peoples' transition to parenthood has become almost a hygiene factor. And legislative, economic and cultural factors keep gender diversity at the top of most organisations' agendas.
    Employers benchmarking against their sector find that maternity coaching, or - more inclusively - a parental leave programme, is now an expected provision in sectors such as banking, legal and professional services firms, and increasingly tech, insurance, media, fast-moving consumer goods and retail sectors.
    Many now provide blended (online and real world) programmes, whilst others have moved to purely digital solutions.
    Maternity coaching was first introduced on a wide scale in the early 2000s. Two decades on, the world and the way we work has changed enormously.
    In this lively webinar, James Marsh will be discussing the latest trends and developments and the drivers behind them, with Jennifer Liston-Smith, Director, Head of Coaching and Consultancy at My Family Care, and a recognised innovator in the Parental Leave Coaching field. We will also be joined by Diversity and inclusion specialists form leading employers, Citi and AIG. They'll be sharing their insights and experiences of the changing parental leave challenges in their organisations.
  • How to Empower Yourself to Empower Others
    How to Empower Yourself to Empower Others Sheree Atcheson, Board-Appointed Global Ambassador, Women Who Code Oct 10 2018 3:00 pm UTC 60 mins
    This webinar will focus on understanding your own value and how you can use that to become an influential person in your industry.

    Listed as one of the UK's Top Most Influential Women in Tech & an international multi-award winner for her services to Diversity & Inclusion in the Tech industry, Sheree (@nirushika) is a Consultant, Deloitte; Founder, I Am Lanka; Board-Appointed Global Ambassador, Women Who Code; Forbes, Contributor.

    Sheree is a global tech outreach leader and the aim of her career is ensuring people are aware of the fantastic opportunities the tech industry has to offer & make certain that people (regardless of gender, race, social stature) are able to benefit from these & reach their full career potential.
  • Secure Your Future Through Education
    Secure Your Future Through Education Robyn Palmersheim Oct 10 2018 5:00 pm UTC 60 mins
    The Webinar is designed for women considering completing their college degree or seeking an advanced degree. The pay gap is real and is increasing between college-educated workers and workers without degrees. Women out pace men when it comes to degree completion. Workers could be losing a million dollars over their lifetime without a degree.

    Adult students have very different needs than recent high school graduates and this webinar will address these concerns. Operation Graduate is a pathway for students considering returning to school but are reluctant. Operation Graduate helps student turn their prior college course, professional learning, and on-the-job experience into academic credit.
  • How mental wellbeing underpins high performance teams
    How mental wellbeing underpins high performance teams Bruce Greenhalgh, Global Health and Wellbeing Clinical Lead at BT & Emily McMahon, Content Manager at Perkbox Oct 11 2018 1:00 pm UTC 42 mins
    Hear from Bruce Greenhalgh, Global Health and Wellbeing Clinical Lead at BT discuss:

    - The criticality of wellbeing in high performance
    - Ensuring your wellbeing programme is fit for purpose
    - The role of mindfulness in wellbeing