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Human Resources

  • Compliance Conundrum 2018
    Compliance Conundrum 2018 Lori Kleiman | SHRM-SCP, SPHR Recorded: Jan 18 2018 30 mins
    Learn about laws being considered in Washington DC for 2018 Implementation techniques for recent compliance obligations
    Evaluate your own policies and procedures to ensure compliance this year
  • How to Grow Your Business by Going Digital with DocuSign & Google
    How to Grow Your Business by Going Digital with DocuSign & Google Google & DocuSign Recorded: Jan 18 2018 29 mins
    With DocuSign & Google, you can create, edit, and complete documents in minutes right from Google Drive and Gmail. DocuSign has been designed as a natural extension to core Google applications, enabling users to create end-to-end digital workflows and move seamlessly from an email attachment or file stored in Drive to approval & signature in no time at all. Doing business has never been more efficient. Plus, your clients and partners will love the ease and convenience of signing with DocuSign.

    In this on-demand webinar, you'll see DocuSign and Google in action and learn how to:

    - Integrate DocuSign with Google Applications such as Docs, Drive, Chrome, and Gmail
    - Get the most out of our newest integration DocuSign for Google Docs
    - Prepare a document for signature directly from Google Drive
    - Track and manage documents from your Chrome browser
    - Quickly sign email attachments from your Gmail inbox

    With DocuSign & Google, growing your business is simpler than ever!
  • How to Hire for Culture Fit
    How to Hire for Culture Fit Jeff Toister, Erica Strother (Moderator) Recorded: Jan 18 2018 57 mins
    Hiring, training, and retaining the agents we need to succeed is a classic contact center challenge. Many contact center leaders intuitively understand that hiring for culture fit is the first step in the process. The tough part is defining exactly what culture fit means and then scaling the concept so different hiring managers are making consistent hiring decisions. In this webinar, customer service expert Jeff Toister will share a practical guide for hiring agents who fit with your contact center culture. He will also reveal how to better integrate training and recruitment so you can retain your best agents.
  • Playing Through the Pain: Strategies for Working in the Real World
    Playing Through the Pain: Strategies for Working in the Real World Richard Thieme, Author and Professional Speaker Recorded: Jan 18 2018 64 mins
    After 25 years of speaking and writing about the impacts of technologies on “the human in the machine,” Richard Thieme documented the traumatic consequences for security and intelligence professionals of swimming in dark and turbulent waters that challenged our abilities, our ethos, and sometimes our very identity. Who we thought we were came up against what we had to do and the friction threw off sparks.

    This webinar goes beyond those stories to explore in particular how what dominant cultures call “minorities” manage their unique challenges. Thieme has uncharacteristically lived as “a minority” in five different ways and the dynamics and resultant strategies he had learned port seamlessly to the experience of others. There’s more to it than “playing through the pain” - there’s real gold in discovering our capacities for the resilience, power, and self-transcendence intrinsic to the human condition.

    Beginning with the “real facts” of the matter, Thieme draws on his experience to suggest ways to make this game a long distance run, not a sprint, and not lose our selves along the way.
  • VR & AR in Training
    VR & AR in Training VR/AR Association Recorded: Jan 17 2018 112 mins
    Presented by members of the VR/AR Association, a global industry group that has over 3900+ companies and universities registered and working together on best practices, guidelines, and standards. VR & AR is now used to train staff at companies like Walmart. Attend to learn more!
  • K-2: Our Youngest Rosetta Stone Learners
    K-2: Our Youngest Rosetta Stone Learners Melanie Rogers, Lead Trainer at Rosetta Stone Recorded: Jan 17 2018 55 mins
    Our Kindergarten students have been in school for 1/2 a year and our 1st & 2nd grade students are continuing their educational journey! During this hour, let's talk about our youngest learners and how they've changed in the last few months. If they're learning English, or a world language, we'll discuss strategies to keep them engaged and excited about learning a language.
  • 360 Degree Feedback Best Practices Webinar (HRCI/SHRM Credit)
    360 Degree Feedback Best Practices Webinar (HRCI/SHRM Credit) Charles Rogel, Senior Consultant at DecisionWise Recorded: Jan 17 2018 58 mins
    Based on 20-years of experience conducting 360 degree feedback surveys around the world, we'll share the best methods for preparing, administering, and rolling out the results from your 360 degree feedback survey. We'll also identify the most common mistakes organizations make when conducting 360 degree feedback surveys and how to avoid them.

    Learn the best practices for each step of the process:

    -Choosing the right competencies and behaviors
    -Choosing the right raters to provide feedback
    -Keeping the process confidential
    -Reporting on the results
    -Coaching best practices
    -Action planning on the results

    Get HRCI and SHRM credit for attending this webinar.
  • How to Social Engineer Your Users Into More Secure Behavior
    How to Social Engineer Your Users Into More Secure Behavior Erich Kron CISSP, Security Awareness Advocate Recorded: Jan 12 2018 41 mins
    In spite of all the spectacular news stories about advanced persistent threats and targeted hacks from nation-states, the most common security challenge facing enterprises today continues to be social engineering. Successful hackers understand that the user is the weakest link in the security chain. Email phishing campaigns have proven to be the path of least resistance for getting unsuspecting individuals to download and install their malicious software. Getting users to identify phishing attacks and training them not to click on links in email messages is not a trivial task.

    In this webinar, you’ll learn the strategies and techniques that social engineers are finding success with. You’ll also learn how to
    implement an effective security awareness program that focuses on preventing socially engineered attacks and how to validate the results of your training with simulate phishing campaigns.
  • A Consumer Approach: How HR Can Transform the Employee Experience
    A Consumer Approach: How HR Can Transform the Employee Experience Margaret- Ann Cole, Managing Director, Talent & Organization, Accenture, Stacey Kervin, Market Development Manager, Kronos Recorded: Jan 11 2018 53 mins
    In today’s complex workplace, employers are struggling to attract, retain, and engage talent with the skillsets required to meet their strategic objectives. At the same time, employees are looking for alternative work arrangements, flexible hours, more control over their time, and a consumer-like work experience. What do these new expectations mean for HR?

    Accenture’s Margaret-Ann Cole will provide insight from her HR Transformation Practice, including employee expectations and HR’s role in meeting them. And we’ll discuss what a consumer experience at work means, HR’s impact on it, and helpful tools and technologies for applying it.

    •Employee expectations and HR’s role in meeting them
    •What a consumer experience at work means
    •HR’s impact on consumer experience at work
    •Helpful tools and technologies

    Presenters:
    •Margaret- Ann Cole, Managing Director, Talent & Organization Practice, Accenture
    •Stacey Kervin, Market Development Manager, Kronos
  • Important eDiscovery Case Law Decisions of 2017 and Their Impact on 2018
    Important eDiscovery Case Law Decisions of 2017 and Their Impact on 2018 Doug Austin and Tom O'Connor Recorded: Jan 11 2018 63 mins
    2017 was a very interesting year for eDiscovery case law and the impact of FRCP rules changes in 2015 became even more apparent. How can the key case law decisions affect discovery within your organization? This CLE-approved* webcast session will cover key 2017 case law decisions covered by the eDiscovery Daily blog and what the legal profession can learn from those rulings. Topics include:

    + Handling objections to production requests
    + Waiver of privilege and Rule 502(d)
    + Case law related to subpoenaed production of international data
    + Control of data stored by a third party
    + Dictation of search terms and production scope by courts
    + Form of production disputes and the issues involved
    + Performing keyword search before Technology Assisted Review
    + The state of sanctions with the new Rule 37(e)

    Presentation Leader: Doug Austin

    Doug is the VP of Products and Professional Services for CloudNine. At CloudNine, Doug manages professional services consulting projects for CloudNine clients. Doug has over 25 years of experience providing legal technology consulting, technical project management and software development services to numerous commercial and government clients.

    Special Consultant to CloudNine: Tom O'Connor

    Tom O’Connor is a nationally known consultant, speaker, and writer in the field of computerized litigation support systems. Tom’s consulting experience is primarily in complex litigation matters.

    * MCLE Approved in Selected States
  • Performance Management: What is Working -  “A Fireside Chat”
    Performance Management: What is Working - “A Fireside Chat” Sri Chellappa, President and Aaron Adams, HR Strategy @ Engagedly Recorded: Dec 20 2017 34 mins
    Few areas of HR have seen the rapid change in approach and innovation like the Talent Management has see in the last couple of years. Organizations like Microsoft and GE that prided on stack ranking are doing away ratings and traditional reviews. Many organizations have decoupled performance reviews from compensation.

    So where is this leading to and what is working? Join our Engagedly team to discuss what we are seeing based on hundreds of discussions with leading HR practitioner.
  • Pulse Survey Best Practices
    Pulse Survey Best Practices Greg Zippi and Dr. David L. Mason Recorded: Dec 20 2017 60 mins
    Employee Engagement Pulse Surveys are critical to every employee engagement strategy. During this webinar, DecisionWise's President, Greg Zippi, along with David L. Mason, Director of I/O Psychology explore the benefits of using frequent pulse surveys as part of your employee listening strategy.

    Topics for discussion

    1. Defining the different types of employee surveys
    2. Proper use of pulse surveys
    3. How to avoid survey fatigue
    4. How technology improvements allow you to have a pulse on your overall employee engagement
    5. How scientific questions with a statistical process can increase clarity around pulse survey response
    6. A short demonstration of the DecisionWise pulse survey tools

    Presenter Information:

    Greg Zippi:

    As President of DecisionWise, Greg Zippi is responsible for all client-facing aspects of the business including product development, marketing, sales and delivery. In addition, he oversees all strategic business development initiatives.

    Dr. David Mason

    David is an experienced Consultant and leads the I/O Psychology and Data Science learning and curriculum efforts at DecisionWise, and is responsible for the design of our training, facilitation, and workshops. He leads sessions throughout the world on employee engagement and workplace learning. Having completed a Ph.D. in Psychology at Columbia University, and undergraduate and graduate degrees in Psychology at Brigham Young University, Dr. Mason turns his understanding of adult learning and psychology into business concepts, working with numerous businesses and academic institutions. Prior to joining DecisionWise, David taught in the Department of Cognitive, Perceptual, and Brain Sciences at University College London. In addition to Dr. Mason’s strong presentation and facilitation skills, DecisionWise often taps into his extensive knowledge of statistics and research in developing and evaluating assessments.
  • The Importance of Communicating with Images and Video
    The Importance of Communicating with Images and Video Ryan Knott, TechSmith Corporation Recorded: Dec 14 2017 56 mins
    Humans are hardwired for communicating with visuals. Learn some eye-opening statistics on engagement with video and images, as well as some best practices for improving your marketing and social media videos. Learn how you can use video and visuals to better engage your customers.

    Join Val Swisher, sitting in for Scott Abel, The Content Wrangler, and Ryan Knott, Public Relations Specialist at TechSmith, for this free, one-hour webinar. Attendees will learn why visuals and video are so important to your marketing content, why perfection is killing your marketing videos, and three easy ways to improve your video process.
  • An Inside Look: Women in the Workplace 2017
    An Inside Look: Women in the Workplace 2017 Rachel Thomas, President of the Sheryl Sandberg & Dave Goldberg Family Foundation Recorded: Dec 14 2017 34 mins
    Join us for a look inside the Women in the Workplace 2017 study with Rachel Thomas, president of LeanIn.Org. Rachel will provide an overview of this year’s key findings, which show that women remain underrepresented at every level in corporate America, despite earning more college degrees than men for thirty years and counting. There is a pressing need to do more, and most organizations realize this: company commitment to gender diversity is at an all-time high for the third year in a row.

    Despite this commitment, progress continues to be too slow—and may even be stalling. One of the most powerful reasons for this is a simple one: we have blind spots when it comes to diversity, and we can’t solve problems that we don’t see or understand clearly.

    Women in the Workplace 2017 is a comprehensive study of the state of women in corporate America. This research is part of a long-term partnership between LeanIn.Org and McKinsey & Company to give organizations the information they need to promote women’s leadership and foster gender equality.

    This year 222 companies employing more than 12 million people shared their pipeline data and completed a survey of HR practices. In addition, more than 70,000 employees completed a survey designed to explore their experiences regarding gender, opportunity, career, and work-life issues. To our knowledge, this makes Women in the Workplace the largest study of its kind.
  • Year in Review With Rosetta Stone
    Year in Review With Rosetta Stone Melanie Rogers. Lead Trainer at Rosetta Stone Recorded: Dec 14 2017 59 mins
    You've made it to Winter Break! No matter whether your students are engaged, or need a little extra motivation, let's spend this hour talking about how you've done this year and how to determine next steps. We'll talk about reviewing expectations, celebrating successes and setting goals for the New Year!
  • Tracking and Controlling Technical Documentation Projects
    Tracking and Controlling Technical Documentation Projects Barry Saiff, Saiff Solutions Recorded: Dec 14 2017 59 mins
    Ten years ago, The Content Wrangler published details about a survey that found most documentation managers don’t use metrics as a performance measure. Has that changed? Have documentation managers stuck to their old, metric-less ways, or have they all become “quants” in 10 years’ time?

    Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Barry Saiff, CEO of Saiff Solutions. Barry is the author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader. He will lead a discussion about the ins and outs of calculating costs and return on investment for documentation projects.

    Attendees will learn from the results of a real-world case study of a technical documentation project that required technical writing, technical illustrations, and a couple of key metrics: cost per page and pages per date. You’ll learn how difficult it was for the team to track, calculate, and report these seemingly simple numbers and how they overcame these challenges. You’ll discover the connection between measurement and process design and learn valuable lessons that should help you avoid getting lost in the weeds of data- and cost-tracking.
  • How to Build a Website that Makes the NICE List this Year
    How to Build a Website that Makes the NICE List this Year Jen Holtvluwer, Director of Digital Marketing at Cherwell Software Recorded: Dec 13 2017 48 mins
    According to a recent Accenture study, 94% of B2B buyers conduct online research at some point in the buying process. Is your online storefront up to par?

    As an entrepreneur or business owner, your website is a top priority. Join us for this live holiday-themed webcast that focuses on keeping your website off the naughty list and how to put your company ahead in the New Year. You will learn the 5 key areas to keep top-of-mind when either creating new or redesigning a current website.
  • How to Think Systematically About Tone for Your Content
    How to Think Systematically About Tone for Your Content Pierre Gagnier, ADP Recorded: Dec 12 2017 57 mins
    Are you thinking about incorporating tone into your content strategy? If so, you've probably seen how confusing this topic can be.

    We know, because we are human beings, that language can misfire. Tone is where understanding and emotion come together – and sometimes that’s messy.

    Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Pierre Gagnier, Content Strategist at ADP Innovation Lab, for this free, one-hour webinar. Pierre will show you how a team of researchers at ADP were able to tame some of the trickiness of tone and measure its impact. What they learned will help you to make sense of tone and change it from a source of risk into a tool for creating effective content.

    Attendees will learn about 1) a simple, workable set of definitions that you can use to promote shared understanding among stakeholders of what tone is; 2) A framework for identifying and applying tone attributes so that you can create a foundation for consistent practice, and 3) Some typical factors that will help you to see how tone can go awry and will help you create your own risk factors.

    ABOUT THE PRESENTER

    Pierre Gagnier is a content strategist at ADP's Innovation Lab in New York. He works extensively with user experience researchers to help ADP web and mobile product teams align their content strategies consistently with users' realities.
  • The Employee Experience: Attract Talent, Retain Top Performers, Drive Results
    The Employee Experience: Attract Talent, Retain Top Performers, Drive Results Tracy Maylett and Matt Wride Recorded: Dec 12 2017 61 mins
    DecisionWise will help you understand how to create an engaged workforce. This is the age of the employee, and the majority of organizations are failing to meet their employee's expectations, why?

    The authors of the best selling book The Employee Experience will share best practices for improving the employee experience and creating engaged employees in your organization.

    What you can expect to learn:

    --What are the different contracts we make with our employees can lead to expectation misalignment.

    --The difference between the Employee Experience and Employee Engagement

    --Company maturity impacts your employee experience strategy.

    --Market trends that may impact the employee experience

    All attendees will receive a free book signed by the authors.

    Dr. Tracy Maylett: Tracy's business, coaching, and consulting background extends over a period of two decades and across five continents.Tracy is the Chief Executive Officer of DecisionWise, and is responsible for guiding the overall strategy of DecisionWise, as well as leading large-scale change efforts for clients throughout the globe.

    Matt Wride, JD:As DecisionWise’s Chief Operating Officer and executive consultant, Matt oversees the company’s operations, as well as its finance, legal, and administrative functions. He consults with executives around the globe on creating employee engagement at the organizational, team, and individual levels.
  • Copywriting to Content Design: Creating Content That Delights
    Copywriting to Content Design: Creating Content That Delights Padma Gillen, Scroll UK Recorded: Dec 12 2017 57 mins
    In 2013, GOV UK, the government services website for the United Kingdom, won the prestigious D&AD Black Pencil for its contribution to moving content forward as a design discipline. Since then GOV UK has been name-checked and modeled around the world as *the* way to do public sector content. And yet, aside from those who are really “in the know,” the practice of content design is still little known outside of government content circles. And inside of government, many people talk about it, but not many know how to do it well.

    Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Padma Gillen, of Scroll UK, for this free, one-hour webinar. Formerly Head of Content Design for the UK's Government Digital Service, Padma has been at the heart of this emerging discipline since its earliest days. He now teaches others how to do it, and helps organizations rebuild their entire content function around the principles of user needs, designing with data and agile content production.

    In this webinar, Padma will introduce you to these principles and explain how to incorporate them into your approach. Attendees will learn how to place the needs of users at the heart of your content strategy, apply agile methods to content production, and learn to understand the governance models needed to improve your content significantly.
  • Predictions for ServiceNow in 2018 - The Experts Weigh In
    Predictions for ServiceNow in 2018 - The Experts Weigh In Ellen Daley, Ian Clayton, Ross Rexer, Adam Mason, Brian Murphy, Richard Norton, Nick Nash, Meghan Lockwood Recorded: Dec 12 2017 61 mins
    Our Experts Weigh In: What ServiceNow trends should you look for in 2018?

    On Tuesday, December 12th, 1:00 PM EST, 10:00 AM PST, join our panel of ServiceNow enthusiasts for a virtual roundtable as they share their predictions for where ServiceNow is going in 2018.
  • Enabling Content in Chatbots and AI: Modeling Microcontent Structure for DITA
    Enabling Content in Chatbots and AI: Modeling Microcontent Structure for DITA Steve Manning, Precision Content Recorded: Dec 12 2017 58 mins
    We’ve all heard about the benefits of content modeling and structured content for technical information. We’ve implemented DITA or other topic-based strategies to break content into smaller blocks to manage and publish, but topics are not small enough.

    But the addition of Bots, voice-enabled interfaces, and AI means we must change the way we structure content. We are moving from a broadcast style of communication – publish and hope for the best – to a more conversational style of communication. More question and answer. This imposes requirements on the content models you need to create if you want to talk to the Bots. We must be more granular in our models. We need to implement Microcontent.

    Join Val Swisher, sitting in for Scott Abel, The Content Wrangler, and her special guest, Steve Manning of Precision Content, for this webinar. Steve will discuss how new technology will change the way we approach content and the topic-based approach to deliver what you need for the new technology challenges. Steve will work through a different approach to the content that focuses you more on reader outcomes how that affects your content models. Attendees will learn how deep into their content then need to model to get the most from chatbots, voice-enabled systems, and ultimately AI.

    Attendees will also learn 1) Why traditional topic-based DITA is not granular enough for the future; 2) How microcontent is a better approach to future-proof your content, and 3) How to use user outcomes to drive models and granularity.
  • Diversity and Inclusion: Let's Talk About Class
    Diversity and Inclusion: Let's Talk About Class Deepak Jas, Sr. Dir. People & Culture, Girl Effect & Steven Huang, Head of D&I, Culture Amp Jan 23 2018 4:00 pm UTC 60 mins
    There are many options to explore when creating a more diverse and inclusive workplace. What’s often challenging is choosing which avenue will have the most impact.

    In this webinar, we’ve invited Steven Huang, Head of Diversity & Inclusion at Culture Amp and Dee Jas, Senior Director, People & Culture at Girl Effect to talk about diversity and inclusion beyond race and gender.

    From an inclusion perspective, the influence of socioeconomic status at work has for too long been misunderstood. For one hour, our speakers will explore why you should factor class into your diversity and inclusion strategy and then we’ll open up the call for an extensive Q&A session.

    Join us on Tuesday, January 23 at 4:00 pm UTC.
  • The 5-Step Approach to Forming a Successful, Winning Team
    The 5-Step Approach to Forming a Successful, Winning Team Andrew Lawless, Rockant, Inc. Jan 23 2018 6:00 pm UTC 60 mins
    Leading teams is hard. One single team member can bring you down - from halting your improvement plans to a complete breakdown of key operating functions and alienation of customers. Because of that, the answers to the question of whom to hire and whom to keep are vital when automation shrinks your workforce.

    The equation involves many make-or-break variables, including the balance of skills and experience, mix of styles, personalities, and relationships, and diversity of natural talents and strengths. To further complicate things, each variable must also be consistent with the executive agenda as well as the team lead’s personal leadership style and strengths profile.

    In this webinar, Andrew Lawless will share the best-working tools and strategies from 20 years of transforming teams with the goal of teaching you about a five-step approach to transforming your team.

    This webinar is for you if you are dealing with team members who are smart, capable, and competent, but struggle to agree with your changes, wrestle with automation, or fail to meet new job requirements. You will learn about methodologies that help you understand which team members to keep, coach, or transition.

    TAKEAWAYS

    1. Understand each team member’s view of the world
    2. Show a different scenario or reality
    3. Disrupt counter-productive behavior
    4. Attract and keep the right talent
    5. Initiate small changes in the right direction

    ABOUT ANDREW LAWLESS

    Andrew Lawless is a best-selling author, performance coach, educator, and consultant. He elevates senior executives and business owners to success, sanity, and happiness in business and life. He brings a unique blend of experience in behavioral sciences, publishing, localization, and education. He served as a trainer and consultant to the FBI’s Behavioral Science Unit where he helped analyze the mindset of hostage takers.
  • Trainer's Corner for Business #1: Strategies to Engage Hourly Employees
    Trainer's Corner for Business #1: Strategies to Engage Hourly Employees Kathy Thal and Kelli Shea Jan 23 2018 8:00 pm UTC 60 mins
    We all know it’s critical to keep employees engaged and excited about language learning. Join this webinar to hear some tried & true techniques and learn about how others have created plans to keep their employees learning beyond the initial days of excitement.
  • The Wrong (and Right) Way to Select Digital Asset Management Technology
    The Wrong (and Right) Way to Select Digital Asset Management Technology Jarrod Gingras, Real Story Group Jan 23 2018 9:00 pm UTC 60 mins
    Technology is increasingly important to every enterprise's initiatives, but with dozens of alternatives, do you have the right solution? Thinking about divorcing your current vendor? Looking to adopt new technology from scratch? This session is for you.

    Rather than selecting technology based on a ratings spreadsheet or who plays golf with your boss, we'll offer a more practical — and effective! — approach. This webinar deals the straight dope on pitfalls to avoid and reliable paths to follow.

    You'll learn about the most important criteria when creating a shortlist, what should really be in that (brief) RFP, and how to plan a vendor demo that's meaningful and useful to you. So stop selecting the wrong technology. Here's a better way to ensure you make the right choice.

    ABOUT JARROD GINGRAS

    Jarrod Gingras is Real Story Group’s Managing Director and an analyst covering Digital Workplace and Marketing technologies. As a conference speaker and consultant, he regularly advises some of the world’s largest and most complicated enterprises on their enterprise information challenges.

    Prior to joining Real Story Group, Jarrod worked as a web developer, information architect and user interface designer at a systems integration firm, where he developed user-focused content management strategies and solutions for clients in a multitude of industries.
  • Advanced Practices in Technical Communication Management — A Panel Discussion
    Advanced Practices in Technical Communication Management — A Panel Discussion Paul Perrotta, Eeshita Grover, Craig Prior, and Joe Gelb Jan 24 2018 6:00 pm UTC 60 mins
    Join us for a panel discussion designed to help you identify—and overcome—the big challenges associated with digital product content delivery. Join host Paul Perrotta, formerly Senior Director of Information Experience at Juniper Networks, Eeshita Grover of Cisco, Craig Prior, Director of Technical Communications at Mastercard, and Joe Gelb of Zoomin Software for this lively panel discussion. The panelists will share lessons learned that you can use to develop a streamlined content delivery process that takes advantage of modern content creation and management practices, and prepares your content to support emerging delivery technologies such as chatbots, voice interfaces, the Internet of Things, and augmented reality.
     
    Attendees will learn about:
    –Increasing speed to delivery without sacrificing quality
    –Having consistent access to all of your technical content, no matter the source format
    –Exposing the right content to the right audience 
    –The value of scenario-based content design
    –Optimizing the maintainability of content over time
    –Building trust around your content
    –Preparing your content to support emerging technologies
  • Building Armies - Creating a Culture of Inclusion in Cybersecurity
    Building Armies - Creating a Culture of Inclusion in Cybersecurity Deidre Diamond (CEO and Founder of CyberSN, #brainbabe) & Kyle F. Kennedy (President, #brainbabe) Jan 24 2018 7:00 pm UTC 60 mins
    Cyber security has a massive retention challenge and by “hanging together” we can solve the challenges that are causing people to leave the industry faster than we can recruit them! Learn to master the art of creating teams with cultures of retention, growth and happiness.

    Join this interactive webinar as CyberSN and #brainbabe Founder and CEO Deidre Diamond is interviewed by #brainbabe President, Kyle Kennedy.

    Together they will explore the topic of “Building Armies”, or how to create cultures of transparency, equality, training, support, high-productivity and love in the workforce.

    About the Speakers
    Deidre Diamond is the CEO and Founder of CyberSN.com, a cyber security research and staffing company, and the Founder of brainbabe.org, a cyber security not-for-profit organization. Deidre’s vision and leadership has resulted in a dramatic decrease in the frustration, time and cost associated with job searching and hiring for cyber security professionals. Prior to CyberSN, Deidre was the CEO of Percussion Software, the first VP of Sales at Rapid7 (NYSE:RPD) and the VP of Staffing and Recruiting for the national technical staffing company Motion Recruitment.

    Kyle Kennedy has over 20 years of experience in the tech field, and degrees in Sociology, Business, and Homeland Security. Mr. Kennedy currently serves as President of brainbabe.org a non-profit focused on empowering women and men in cybersecurity and CISO for CyberSN. Prior to joining CyberSN, Mr. Kennedy was the CTO and CIO of STEALTHbits.
  • Knowledge Fuels Digital Transformation
    Knowledge Fuels Digital Transformation Caroline Kinsman, senior education architect at SAP Jan 25 2018 10:00 am UTC 45 mins
    Join us live on Thursday, January 25th at 10:00 am for a 45-minute FREE webinar& demo to discover how SAP Learning Hub gives unlimited access to all of SAP’s learning content and certification paths, as well as opportunities for collaboration, social learning and access to live systems in which to practice. SAP Education and the UK & Ireland SAP User Group have collaborated to offer SAP customers a significant discount (up to 64%*) on an SAP Learning Hub subscription.

    Caroline Kinsman is an experienced senior education architect who has worked within the field of SAP Education Solutions for over seventeen years. Responsible for designing and delivering successful education programmes for ERP system implementations at both national and multinational organisations. A qualified Chartered Accountant and fluent in three languages Caroline is able to bring her considerable wealth of business experience to a range of stakeholders and sponsors at many levels within an organisation. With twenty years of experience in project team training and consulting, she is able to engage on multiple levels from the strategic to the practical within a project environment. Caroline's experience covers a multitude of sectors including pharmaceutical, public sector, financial services, utilities, oil and gas, consumer goods and automotive. Specialties: A holistic education approach from cradle to grave; detailed knowledge of Project Team Training and SAP Learning Hub.
  • Counter the Careless Click, Tools to Help You Train Your Users
    Counter the Careless Click, Tools to Help You Train Your Users Erich Kron CISSP, Security Awareness Advocate Jan 25 2018 7:00 pm UTC 60 mins
    Cybercriminals are successfully and consistently exploiting human nature to accomplish their goals. Employee training is tied as the third-most-effective method (higher than antivirus) of decreasing the cost of a data breach.*

    Many IT pros know users are the weakest link in network security but don’t exactly know where to start when it comes to creating a security awareness program that will work for their organization.

    Join this 30-minute webinar “Counter the careless click, tools to help you train your users” where Erich Kron CISSP, Security Awareness Advocate of KnowBe4, will provide a practical session with tips and free tools you can implement now to help you create your “human firewall”.

    Erich will cover:

    * Current threat landscape
    * Top 5 tips for security awareness
    * How to easily create your security awareness program
    * Outlining how and where tools are helpful

    * Based on recent research by the Ponemon Institute
  • Making the ESM Business Case: Strategies for Proving ServiceNow ROI
    Making the ESM Business Case: Strategies for Proving ServiceNow ROI Ellen Daley, Adam Mason, Meghan Lockwood Jan 30 2018 6:00 pm UTC 60 mins
    How Real-World Firms Transformed with Enterprise Service Management using ServiceNow.

    On Tuesday, January 30th, Join CEO, Ellen Daley, VP of Solutions and Innovation, Adam Mason, and Strategic Director of Marketing, Meghan Lockwood, to find out how to get the executive buy-in and prove your business case for Enterprise Service Management with ServiceNow.

    Learn what Forrester Research has to say about the Total Economic Impact of ServiceNow, find out how Acorio customers are reaping the benefits, and get you own exclusive pitch deck to help you win your business case.
  • Reverse Mentoring & Bridging the Divide
    Reverse Mentoring & Bridging the Divide Doug Bushee | Cherreka Montgomery | Tess Downing Jan 30 2018 7:00 pm UTC 60 mins
    A wave of companies from solopreneur to Fortune 100s are encouraging ‘reverse mentoring’ – pairing “seasoned” professionals with younger professionals to educate one another on how business works and develop alternative ways to leverage new technologies; therefore, achieving better results. This cross-generational engagement yields productive relationships and efficient workplace environments. The key factor is being open to learn from one another and being open to change regardless of their age, position, or career path!

    Requested by senior executives and young professionals alike, this must-attend educational event will feature a panel of experts on how they maximized their experience in the workplace to turn potential challenges into incredible coaching opportunities and collaborate to make positive impact! Their discussion will be led by an expert in learning and a true change agent.

    We challenge a new way to bridge the divide between generations and encourage workplace connections!

    Speakers:
    - Doug Bushee, Chair, CORE Foundation and Worldwide Learning Manager, Xerox
    - Cherreka Montgomery, President, P1 Strategies
    - Tess Downing, Senior Financial Advisor, FJY Financial
  • Public Speaking: The Career Game-changer
    Public Speaking: The Career Game-changer Bobbie Carlton, Founder of Innovation Women Jan 31 2018 7:00 pm UTC 60 mins
    What does it take to become a thought leader? To be seen as the expert or the authority in your field? What will it take to get that next promotion? Or a new job? Or a board seat?

    Often, nothing more than the willingness to speak up and share your thoughts and experiences in public.

    Employers have always valued the employee who speaks well. Public speaking is, and always will be, an important skill, and well worth developing. But speaker training itself is only part of the puzzle.

    Bobbie Carlton is the founder of Innovation Women, a new model speaker’s bureau for entrepreneurial, technical and innovative women. The company helps connect women with event managers looking for speakers, panelists, moderators and presenters, especially for industry conferences and events. Carlton will talk about:
    - The many different options for speaking opportunities. It’s not just the lone speaker with a formal presentation.
    - How to find and secure speaking engagements that support your goals AND comfort level, as well as your company’s needs.
    - How to leverage speaking engagements for career advancement
    - Three things you can do to nail your next speaking engagement.
  • How and Where to Find Your Dream Job in 2018
    How and Where to Find Your Dream Job in 2018 Emily Kapit, TORI-nominated, top-ranked and 3X-Certified Master Resume Writer Jan 31 2018 7:00 pm UTC 60 mins
    Job hunting can be daunting, but it doesn’t have to be. Whether you're looking for your first job or applying for the CEO position of a Fortune 500 organization, there are many factors to consider.
    Long gone are the days when a “one resume fits all” approach will work, and the importance of having something that will make future employers fall over themselves inviting you for an interview is vital.
    In this instructive webinar, TORI-nominated, top-ranked and 3X-Certified Master Resume Writer Emily Kapit will provide you with “must know” tips and advice to help make your job search easier, and our team from Professional Diversity Network will review companies that are hiring now and how to get noticed by them.
    In this webinar, you will learn the following:
    •How to focus on the right roles and how to structure your job search
    •Tips for preparing your resume and social profiles
    •Ways to warm up your personal network
    •How to get recruiters to notice your resume
    •What you should talk about in informational and role-specific interviews
    •Top companies that are hiring now
  • Connect The Dots: EL Classroom Resources to Support Blended Learning
    Connect The Dots: EL Classroom Resources to Support Blended Learning Jason Brickey & Melanie Rogers Jan 31 2018 9:00 pm UTC 60 mins
    Supplemental Education Materials (SEMs) allow teachers to fully integrate online language learning into their everyday classroom and enhance students’ English Language Learning journey. Rosetta Stone SEMs provide EL teachers with a library of resources to support a higher degree of classroom integration. This webinar presents a detailed overview of English language resources that complement Rosetta Stone® online learning, including Teacher’s Guide, Visual Support Materials, Worksheets, Story Series, and more.

    Jason Brickey, Sr. Manager of Product Content, and Melanie Rogers, Training Team Lead, are the Rosetta Stone experts who will field product questions, discuss how SEMs work in the classroom, and also review:
    •How Rosetta Stone SEMs promote EL student success
    •Bridging online content with traditional instruction
    •Blended classroom flows using SEMs in the EL classroom
  • Create Digital Relationships with Your Current and Future Employees
    Create Digital Relationships with Your Current and Future Employees Michael Erisman, VP and GM Global Human Resources, DocuSign; Teja Vora, Director of Commercial Marketing, DocuSign Feb 6 2018 4:00 pm UTC 60 mins
    Industry experts predict that all successful businesses will soon become 100% digital. The biggest challenge is the “how”. The HR world is rapidly changing; candidates and employees are becoming more tech-savvy and expect to engage with HR digitally, instead of with paper. Now more than ever, HR teams need to think about how to put best practices in place to facilitate digital relationships with employees, candidates and talent. Going digital in HR will help your organization attract and retain the right talent and enrich the overall employee experience.

    Watch this webinar to learn different ways that HR teams can make meaningful progress in their digital transformation. You will also learn:

    - Top HR pains in the workplace and how going digital can help
    - How other companies achieved success in digital transformation in HR
    - Short and longer-term applications for eSignature in core HR processes, like hiring and onboarding

    Featured Speakers:
    Michael Erisman, VP and GM Global Human Resources, DocuSign
    Teja Vora, Director of Commercial Marketing, DocuSign
  • How to Win Your Unfair Share of Technical Talent
    How to Win Your Unfair Share of Technical Talent Jordan Burton, Founder, Burton Advisors LLC Feb 6 2018 8:00 pm UTC 45 mins
    It may be a New Year, but one thing hasn’t changed: hiring software engineers is still a grueling battle. If your team is focused on recruiting great technical talent, they’ve surely learned that top performers are in high demand but short supply. Only those that have developed strategic, stand-out recruiting processes can successfully win them over.

    How can you steer your team toward better technical recruiting results? On February 6th, talent leader and founder of Burton Advisors Jordan Burton will share 7 underutilized strategies that hold the key.

    You’ll learn:
    * How to structure an interview process that other teams aren’t using
    * The key to partnering with your engineering and business teams for success
    * The secret to creating a “continuous learning” hiring machine
    * How to make recruiting a high priority for your executives and broader team
    * Jordan’s most important message for 2018
  • 6 Key Elements of an Engaging Culture
    6 Key Elements of an Engaging Culture Gary Beckstrand, Vice President, O.C. Tanner Institute Feb 7 2018 7:00 pm UTC 45 mins
    An engaging culture is a magnet for talent. So it’s important to create a culture people love. A place where ideas flow freely, progress comes naturally, and people wake up excited to come to work each morning to do something great. But what is culture? And where should your organization be focusing to ensure your culture becomes a magnet for talent? We have the answer. After assessing hundreds of corporate culture models, identifying thousands of focus areas professed to impact culture, talking in-person and surveying 10,000 employees around the globe, O.C. Tanner has developed a culture model built on six key elements.

    Join this webinar and learn:

    1. What are the 6 key elements of an engaging culture?
    2. What are the differences and similarities across the globe?
    3. How the 6 elements impact recruitment, engagement, retention, innovation, and great work?
    4. Why is a strategic focus on culture essential to your success?

    About the Presenter:

    Gary brings 27 years of research, marketing, and business development experience to O.C. Tanner. He has consulted with numerous Fortune 100 companies to assess recognition cultures, develop strategic solutions, and measure results. Prior to joining O.C. Tanner, Gary managed many well-known brands for global organizations, including Frito-Lay, Kellogg’s and Franklin Covey. He holds a Bachelor’s Degree from Brigham Young University and a Master’s Degree in business from Northwestern University.
  • Gender Pay Gap Reporting: What’s Your Story?
    Gender Pay Gap Reporting: What’s Your Story? James Marsh, HRreview; Jennifer Liston-Smith, My Family Care; Lara Warburton, Rolls-R Feb 8 2018 11:00 am UTC 60 mins
    As well as reporting your gender pay gap figures by 31st March (public sector) or 5th April (businesses and charities), you have the option to provide a narrative with your calculations. This enables explanation for the reasons for your results, and give details about actions you are taking to reduce or eliminate the gender pay gap.

    With the deadlines looming, we'll be providing commentary and insights to help you with your explanations and your contextual narrative. The way you tell the story behind your data will be key in effectively positioning your results, both within and outside your organisation. It will influence how your figures are interpreted by current and future employees, by investors and the public. And it will set your platform for practical and effective action to address the gap.

    Host and HR professional James Marsh will be joined by a range of employers, commentators and experts including Jennifer Liston-Smith, Director, Head of Coaching and Consultancy of My Family Care and Lara Warburton, UK Diversity and Inclusion Manager at Rolls-Royce who will share insights on crafting a good narrative and planning effective onward action.

    In this webinar we'll be sharing our experts’ experiences and opinions including key points to consider from a reputational and employer brand perspective through to niche areas such as the impact of flexible working as well as unequal parenting and caring responsibilities on ‘the gap’.

    The experience shared will help you craft a true and impactful narrative for your organisation.
  • WFM Techniques for Controlling Costs & Improving Productivity
    WFM Techniques for Controlling Costs & Improving Productivity Paul Chance, Sr. Product Marketing Manager, NICE; Justin Robbins, Advisor, ICMI; Erica Marois, ICMI Community (Moderator) Feb 8 2018 6:00 pm UTC 60 mins
    Workforce management is one of the core pillars to a successful contact center operation. But, for as much planning that’s done in advance, the intraday management of the frontline staff is where WFM really hits the pavement. For many organizations, however, intraday works is highly manual and consumes valuable time and resources. As a result, it’s not uncommon for contact centers to lose significant productivity, and ultimately profitability, because of the manual work that’s happening.

    In this ICMI webinar, you’ll hear the latest research from ICMI and NICE on how much damage manual intraday work is doing to the contact center and, more importantly, what can be done to reverse the trends. Gain valuable insight on how to get better results from your intraday processes, while positively contributing to employee engagement and buy-in. If you’re looking to maximize your resources to their fullest, this is one presentation that you don’t want to miss.

    Attend this webinar to learn:

    * Findings from ICMI’s latest research on intraday WFM
    * Best practices for reforecasting and schedule planning
    * Tips for handling PTO requests, schedule changes, and unforeseen events
    * How to combat lost productivity and high forecast variances
  • Digital Transformation in Health Care: Covered California Case Study
    Digital Transformation in Health Care: Covered California Case Study Jennifer Royer, DocuSign; Austin Walls-Barcellos, Covered California; Paul Clanton (moderator), Center of Digital Government Feb 13 2018 6:00 pm UTC 60 mins
    Covered California – the state of California’s official healthcare marketplace – helps ensure individuals, families and small businesses can find low-cost health insurance. But paper-based processes previously made it harder for the organization to quickly and efficiently provide coverage to citizens who needed it. So Covered California implemented a digital agent enrollment process to streamline internal administration and offer customers a higher level of service.

    Watch this webinar to hear the story of Covered California’s digital transformation, and how accelerating digital agreements and signatures can help your agency provide better citizen-facing services. Topics covered:

    - Redesigning core government processes
    - Achieving more by integrating digital systems
    - Measuring impact and time savings
    - Automating workflows to reduce errors and incorrect information
    - Improving compliance and security with digital audit trails
  • Ensuring Healthcare Privacy and Access While Managing Multiple Technologies
    Ensuring Healthcare Privacy and Access While Managing Multiple Technologies Cook Children’s Health Care System; Texas Hospital Association; DocuSign Feb 20 2018 5:00 pm UTC 60 mins
    From admission and discharge to billing and record keeping, today’s hospitals use technology along every point of the care continuum. But challenges remain, especially when so many clinicians and staff access patient records across multiple points, and often on different equipment.

    Health IT leaders must safeguard patient data not only on desktop computers, but on hand-held devices, remote monitoring equipment, patient and physician portals, and more.

    Watch this webinar and learn how to:

    - Use multiple technologies to boost physician access
    - Implement new processes to speed up patient experiences
    - Ensure data security across every device and equipment
  • eDiscovery and the GDPR: Ready or Not, Here it Comes!
    eDiscovery and the GDPR: Ready or Not, Here it Comes! Doug Austin and Tom O'Connor Feb 21 2018 6:00 pm UTC 75 mins
    Do you think that your organization isn’t subject to the requirements of Europe’s impending General Data Protection Regulation (GDPR)?  You may be wrong about that.  If it is, are you on target to be compliant by May 25?  This CLE-approved* webcast session will cover how data privacy requirements have evolved over time, the parameters associated with the GDPR, what they mean to your organization and what steps your organization needs to take to ensure compliance with the GDPR.  Topics include:
     
    + How Data Privacy Requirements Have Evolved in the US and Europe
    + Scope of the GDPR Beyond the EU
    + A Definitional Baseline for GDPR
    + Important Changes and Organizational Impact
    + Data Existence and GDPR Compliance
    + Challenges Presented by Privacy Rights Associated with the GDPR
    + Fines: The Potential Cost of Non-Compliance
    + Business of the GDPR: Controllers and Processors
    + Steps to Take to Comply with the GDPR

    Presentation Leader: Doug Austin

    Doug is the VP of Products and Professional Services for CloudNine. At CloudNine, Doug manages professional services consulting projects for CloudNine clients. Doug has over 25 years of experience providing legal technology consulting, technical project management and software development services to numerous commercial and government clients. 

    Special Consultant to CloudNine: Tom O'Connor

    Tom O’Connor is a nationally known consultant, speaker, and writer in the field of computerized litigation support systems. Tom’s consulting experience is primarily in complex litigation matters.

    * MCLE Approved in Selected States
  • Trainer's Corner #2: Implementing a Successful Language Program at Work
    Trainer's Corner #2: Implementing a Successful Language Program at Work Yanine Farray Feb 21 2018 8:00 pm UTC 60 mins
    A language program is a powerful benefit provided to employees.  What are the key steps in implementing a successful language program in your organization?  Join us to learn some of the strongest strategies that we’ve seen in successful implementations.  Learn how to motivate and track employees’ progress.
  • Supporting your working parents in a post childcare voucher world
    Supporting your working parents in a post childcare voucher world James Marsh, HRreview; Oliver Black, My Family Care Feb 22 2018 11:00 am UTC 60 mins
    Current Childcare voucher schemes offered through employers will close to new registrants in April 2018. For many employers they’ve been the mainstay of their support for working parents. So what could/should employers be doing to support their employees.

    So in our spring webinar, we’ll examine the benefits and policies options and what other initiatives work for employers. We’ll also consider the pros and cons and the business case of everything from Backup Care to on-site childcare.

    Joining us will be benefit experts and leading employers who’ll be sharing their approach and insights into supporting their working parents.
  • Expanding Language Learning with Projects
    Expanding Language Learning with Projects Melanie Rogers, Lead Trainer at Rosetta Stone Feb 22 2018 7:00 pm UTC 60 mins
    Project Based Learning is a teaching method in which students gain knowledge and skills by working for an extended period of time to investigate and respond to a complex problem. Learn about ways to incorporate Rosetta Stone lessons into projects for your K - 12 classroom. We'll talk about both elementary and middle/high school project ideas and how to pull them together for a quarter or semester length language projects.

    Join us for our monthly K-12 webinar series, Trainer’s Corner. Each month we will share information and ideas to help schools and districts make the most of their language-learning implementations.