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Human Resources

  • 4 Keys to Improving Agent Satisfaction
    4 Keys to Improving Agent Satisfaction
    Chris Hanna (Evolving Management); Gayathri "G3" Krishnamurthy (NICE inContact); Fancy Mills (moderator) Recorded: Aug 21 2019 60 mins
    Customer satisfaction has long been a top priority for the contact center, but in today’s competitive job market, agent satisfaction is a growing concern for leaders. In a traditionally high-stress, high-turnover industry, every leader wants to know the secret to agent happiness. There’s no magic bullet, but based on brand new ICMI research, we’ve identified four keys to improving the employee experience in the contact center. What do the most engaged employees have in common, what are the top drivers of dissatisfaction, and how might this new insight help your team improve morale and performance, all while boosting CSAT? Join us on August 21 for an eye-opening discussion!

    During this webinar, you will learn:

    - What the most satisfied contact center agents have in common

    - What new ICMI research reveals about top drivers of agent dissatisfaction

    - How you can better align your people, processes, strategy, and technology to improve both the employee and customer experience

    Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
  • Debriefing 360-degree Feedback - Amplify Your Debriefing and Coaching Toolkit
    Debriefing 360-degree Feedback - Amplify Your Debriefing and Coaching Toolkit
    Dan Deka Recorded: Aug 21 2019 60 mins
    During this webcast we’ll share the best methods debriefing and coaching from the results of a 360-degree feedback survey. The course prepares HR professionals to coach individuals, interpret individual and group reports, and guide the development planning and follow-up with participants.
  • NO’ing Your Way to Being a Successful Leader
    NO’ing Your Way to Being a Successful Leader
    Whitnie Wiley Recorded: Aug 21 2019 42 mins
    As leaders and business owners, there are thousands of different ways we can spend our time. However, not all of them are equally important or will yield the best return on investment. Protecting our time requires being in touch with our values and priorities and then saying “NO” to those distractions that are not in alignment.

    In this webinar, Whitnie will share with you why it’s important to say, “no,” how to say, “no” and when to say, “no.” Once you master saying “no,” you will see how your “yes” gets you want you want.
  • 6 Key Strategies to Boost Engagement in Your Workplace Giving Program
    6 Key Strategies to Boost Engagement in Your Workplace Giving Program
    Nicole Campbell, Principal of Goodness Consulting at Benevity Recorded: Aug 21 2019 58 mins
    How do you get more people excited about your workplace giving and volunteering programs, especially when you have such a diverse workforce? We’ve taken exclusive data from our Fortune 1000 clients and outlined 6 actionable ways to create a compelling program that will make your people feel connected and purpose-driven. In other words, the program they’ve been waiting for!
  • Change Your Mind, Change Your Life
    Change Your Mind, Change Your Life
    Mia Zambarano, Psychotherapist, Lifestyle Coach & Author Recorded: Aug 21 2019 53 mins
    Mia Zambarano joins us to discuss the importance of mindset and the way we think.

    Everyone has bad days, but do you have to simply put up with them? What can you do to dispel those nagging self-doubts and expose your potential? Cognitive behavioral techniques help create positive changes in all aspects of life – including business and personal.

    When you take control of your mindset and learn to use it in your favor, success follows. As a licensed psychotherapist, Mia can open a window into your thought processes and show you how they impact our realities. She will discuss how to crush our limiting thoughts and build self-belief.
     
    Learn how to:
    - Use the power of your mind for good
    -Crush negative thought processes and behaviors
    -Harness your super powers and control and create the life you want

    About Mia:

    Mia Zambarano is a Licensed Psychotherapist and Lifestyle Coach, specializing in cognitive behavioral work. Mia has worked as a psychotherapist in since 2015; where she specializes in child, adolescent and family therapy. In her coaching practice, Mia focuses on empowering individuals to create positive changes and improve their overall wellness. Mia received her Master’s in social work in 2015 from Boston University and has a Bachelor of Science in psychology from Sacred Heart University.

    Mia’s work involves understanding what contributes to our reality, the interactions between our thoughts, feelings, and actions, and ways to create a better reality for ourselves through better insight and positive thinking.
  • Digital Transformation Discussion with Forcepoint Connectivity and Security
    Digital Transformation Discussion with Forcepoint Connectivity and Security
    Jim Fulton, Forcepoint Solution Director & David LePage, Forcepoint Solution Engineering Manager Recorded: Aug 21 2019 64 mins
    Digital transformation is driving change across the world, creating new opportunities to boost business productivity, while cutting the costs of infrastructure and operations. Increasingly distributed organizations are re-architecting their networks and security to move their most valuable data and applications to the cloud, in order to give their users much richer, faster, less expensive access than ever before. Enabling remote sites and off-network users to securely connect direct-to-cloud is the new challenge facing enterprises and government agencies. 

    How can distributed organizations achieve the reliable, secure connectivity to the cloud they need? Many are now using internet technologies for connect all of their users to cloud-based applications more productively and cost-effectively than ever before.

    Included in this session:

    • How to accelerate the adoption of productivity-enhancing SaaS/cloud apps
    • How to overcome MPLS limitations including costs and issues with speed
    • How to quickly add security to direct-to-cloud SD-WAN deployment to keep intruders out and protect use of web content and cloud apps
    • How to streamline operations by integrating connectivity and security across thousands of sites in the cloud and on-premises from one console
    • Demonstrations of Forcepoint SD-WAN Connectivity, Securing Internet Access and Use, Operating at Scale to Drive Better Business Outcomes
  • Best Practices in Threat Hunting: Optimizing the Anomalous Activity Search
    Best Practices in Threat Hunting: Optimizing the Anomalous Activity Search
    Brenden Bishop, Data Scientist, the Columbus Collaboratory Recorded: Aug 21 2019 43 mins
    Join us for this webinar that will present an advanced data science approach to detecting anomalous behavior in complex systems like the typical corporate network that your IT Security team is trying to defend. Generalized anomaly detectors, without tuning for a specific use case, almost always result in high false alarm rates that lead to analyst alert fatigue and a detector which is effectively useless. In this session, Brenden Bishop, Data Scientist at the Columbus Collaboratory, will present an open source tool and best practices for building specific, repeatable, and scalable models for hunting your network’s anomalies. Through iteration and collaboration, defenders can hone in on interesting anomalies with increasing efficiency.
  • Using Employee Feedback in line with the UK Corporate Governance Code
    Using Employee Feedback in line with the UK Corporate Governance Code
    Jess Brook - Culture Amp; Darryl Mead - Emperor Recorded: Aug 21 2019 29 mins
    Changes to the UK Corporate Governance Code, issued by the FRC, for private companies now requires businesses to report on purpose, culture and employee engagement. This webinar, in partner with Emperor, will explore the new regulations and reporting requirements, the role of the board and how they demonstrate how culture is aligned with its purpose, values and strategy. Finally, we will share how you can use employee feedback to support the Corporate Governance Code to ensure you give your workforce a voice on the board.
  • B2B Site Search Best Practices: Give Customers What They Need, When They Want It
    B2B Site Search Best Practices: Give Customers What They Need, When They Want It
    Andrew Crowder & Lipika Brahma Recorded: Aug 20 2019 60 mins
    Are visitors looking for a needle in a haystack when they come to your website? Prospects and customers have an insatiable need for information. If they can’t find what they are looking for quickly and easily, they will stop looking and leave.

    That’s why personalized search results delivered with lightning speed are critical. Search is the most popular site function for manufacturers, and the biggest indicator of a customer’s intent to purchase from distributors. The website is now a crucial priority that directly impacts business revenue.

    Join us to learn how Acuity Brands -- the largest manufacturer of lighting and lighting control systems in North America -- completely rebuilt its search-led website in just five months and on budget. Andrew Crowder, VP of Enterprise Architecture, will share his team’s strategy for executing on a critical imperative that came with high expectations, with tips on planning, lessons learned, and what’s next for search.

    Attend this webinar and learn:

    - How to plan and execute a large search-enabled site on time and on budget
    - Why machine learning, AI and a server-less environment are key to delivering quality content for every search use case, every time
    - The efficiencies of enabling business users to manage search right from Sitecore
  • Coaching Tools to Empower Performance
    Coaching Tools to Empower Performance
    Gillian Jones-Williams & Ro Gorell Recorded: Aug 20 2019 58 mins
    How are your coaching skills? Do you feel you genuinely empower people to come up with ideas and improve performance or could your coaching toolbox do with a bit of brushing up?

    If you are an existing coach, this webinar will refresh your skills and introduce you to some new tools. If you are new to coaching you will find this a useful introduction to some of the skills that will help you to get the best from people.

    Gillian Jones-Williams and Ro Gorell, authors of 50 Top Tools for Coaching and How to Create a Coaching Culture will be sharing with you some key concepts and tools from their newly published 4th edition of 50 Top Tools for Coaching and answer all your questions on coaching. Gillian and Ro have over 30 years coaching experience between them and will be helping you to develop a coaching mindset.
  • How to master sleep - Get your best night's sleep ever
    How to master sleep - Get your best night's sleep ever
    Nick Elvery - Human Optimisation Expert Recorded: Aug 16 2019 30 mins
    Sleep is an essential component of living an optimised life but good quality sleep alludes so many people these days. In this webinar, Nick will work your through the best practices to get the best night' sleep ever.
  • Best Practices and Benchmarks for Recruiting Email Outreach
    Best Practices and Benchmarks for Recruiting Email Outreach
    Steve Bartel Recorded: Aug 15 2019 52 mins
    Capturing the attention of passive talent has become critical for talent acquisition teams. Because of this, sourcers and recruiters are under tremendous pressure to refine and perfect their outreach strategies since only the most compelling emails will be opened, read, clicked through, and responded to.

    Join us for a webinar where we present data-backed best practices, benchmarks, and recommendations for improving response rates for recruiting email outreach.

    Key takeaways include:
    1) The optimal number of stages to strike a balance between connecting with talent and preserving employer brand
    2) How to use personalization-at-scale to get the strongest reply rates
    3) Best time of day to send email outreach
    4) What top talent most wants to hear in your message copy

    ...and much more.
  • Total BS: Using Brain Science to Debunk & Transform the Business of Speaking
    Total BS: Using Brain Science to Debunk & Transform the Business of Speaking
    Alyssa Dver, CCO at American Confidence Institute Recorded: Aug 15 2019 62 mins
    This week Alyssa Dver joins us to discuss total BS; using brain science to debunk and transform the business of speaking.

    Join two of Boston’s best speakers as they candidly discuss why so many speakers fail -- and the real secrets to speaking success. Whether you’re a speaker or an event professional, learn a bit of brain science to give yourself, and your audience real, sustained confidence.

    Innovation Women founder Bobbie Carlton will act as both host and mythslayer while she interviews the refreshingly candid Alyssa Dver. After years as a CMO for several companies, Alyssa founded and now helms the American Confidence Institute and the ERG Leadership Alliance. She speaks professionally 8-10 times every month and has trained over 300,000 people how to use the science of confidence to pitch, coach and be kickass. As both pro speakers and event planners, Bobbie and Alyssa will share real secrets and science so you can have remarkable impact on your audience and your career. Seriously, no BS.
     
    Learn:
    -The benefits and challenges of being a part- or full-time pro speaker
    -How to use brain science to make speaking more fulfilling for you and your audience
    -Expert tips to optimize speaking revenue and/or career opportunities

    About Alyssa

    Alyssa Dver is Co-Founder and Chief Confidence Officer at the American Confidence Institute. Recognized as the world’s Chief Confidence Officer and one of Boston’s Best Speakers, Alyssa helps students and professionals use brain science to inspire confidence in themselves and to anyone they pitch, coach, or care about. Alyssa is the co-founder of the American Confidence Institute which conducts and collects research that is then shared through keynotes, workshops, online and certification programs. Clients include Spotify, Wayfair, Pepsi, The US Air Force, State Street, Staples, The Royal Bank of Canada, plus dozens of other confidence-committed organizations, conferences, and associations. 
  • How to Be Your Own BS Detector: Stop. Downplaying. Your. Worth.
    How to Be Your Own BS Detector: Stop. Downplaying. Your. Worth.
    Janet Zaretsky Recorded: Aug 14 2019 61 mins
    Sometimes we can be our own worst enemies, right? All the doubts, the anxious wondering whether we’re doing a good enough job, always hoping no one finds out just how uncertain or insufficient we are.

    Hello, are we done yet?! It’s time to stop the BS!

    Learn the secrets to shedding the self-sabotaging thoughts and habits—unleash your inner powerhouse! This fun, empowering and highly interactive presentation includes

    · how to get past imposter syndrome or thinking you have to be perfect…
    · the surprising culprit who’s been stealing your confidence …
    · and what is REALLY takes to get paid what you’re truly worth.

    Janet Zaretsky, The BS-to-Brilliance Master, has a gift for having you unapologetically and confidently express yourself – and succeed! – as the unique and powerful professional you are.
  • See How Nike is Embracing Corporate Social Responsibility For A Global Workforce
    See How Nike is Embracing Corporate Social Responsibility For A Global Workforce
    Michael Mathison, Employee Engagement Manager, Global Community Impact, Nike Recorded: Aug 14 2019 20 mins
    Nike had developed a custom, sophisticated in-house corporate social responsibility (CSR) software platform, but as the company grew it became costly to maintain and challenging to scale. With employees working in hundreds of retail locations across the globe, Nike needed a technology partner to alleviate the administrative burden and provide their dispersed workforce with localized giving and volunteering experiences.

    But could they find a partner capable of providing the functionality of their custom, homegrown platform while enabling them to evolve their program?

    Listen as Michael Mathison, Employee Engagement Manager, Global Community Impact at Nike shares about the experience of finding the right tech partner to power their CSR program—and several key lessons learned along the way—in this webinar hosted by Maryann Fiala of the ACCP (Association of Corporate Citizenship Professionals).
  • Leading HR Processes in the Digital Era
    Leading HR Processes in the Digital Era
    Michael Erisman, VP Global Human Resources, DocuSign / Laura Clontz, Senior Manager Business Systems at Procore Recorded: Aug 14 2019 50 mins
    The need for HR to go digital is becoming more urgent as candidates and employees expect the same fast, paperless experiences they have as consumers.

    View this on-demand webinar to gain invaluable insights from Michael Erisman, VP Global Human Resources at DocuSign and Laura Clontz, Senior Manager Business Systems at Procore, who will discuss:

    - How to shift your approach to drive digital transformation in your HR organization
    - Top pain points in core HR processes and how these contribute to inefficient operations and poor experiences
    - How Procore is changing the way they hire and onboard employees using a suite of digital solutions including DocuSign, Workday and Greenhouse
  • Cummins Maintenance Training School
    Cummins Maintenance Training School
    Cummins, Inc. Recorded: Aug 13 2019 63 mins
    Cummins will be providing an overview of best practices for maintaining and troubleshooting your School Bus. Key resources, maintenance intervals, aftertreatment performance, and oil and coolant requirements will be covered.
  • Managing culture during mergers & acquisitions
    Managing culture during mergers & acquisitions
    Bobby Melloy, Senior People Scientist, Culture Amp Recorded: Aug 13 2019 32 mins
    Mergers & acquisitions are a time of uncertainty for employees, managers, and leadership on both sides of the table. In fact, over half of mergers and acquisitions fail, and the most common reason is the human factor. Acquiring leadership may feel in the dark about the culture they are gaining, and unsure whether they’ll retain employees after the transition. There can also be cultural differences, employee politics, and ineffective communication. Knowing exactly what will happen to your own company culture during the process is nearly impossible.

    Organizations should consider the human factor just as important as any synergy, viability, or feasibility score. During this webinar, Dr. Bobby Melloy, Senior People Scientist at Culture Amp will discuss how to manage culture during mergers & acquisitions.

    You will learn:

    -Why culture matters during M&A
    -Managing culture during each phase of an M&A such as target screening and due diligence
    -Actions for prioritizing culture during the integration period
    -The positive impact of post-integration employee surveys
  • Where’s Waldo: Finding top talent in the crowd
    Where’s Waldo: Finding top talent in the crowd
    Lori Kleiman, SHRM-SCP, SPHR Recorded: Aug 8 2019 33 mins
    Recruiting has to be more than just filling a vacant position – and retaining top talent is all about making the right selection to begin with. Managers need to look at the scope of the role – and how that may have changed since the last person held the position. What do they really need in the future…and how can succession planning be impacted by hiring just the right person. Candidates look for jobs in a new way, and the tools available to managers to screen candidates should be utilized. Technology can be a huge time saver in communicating with and evaluating candidates. Tools in background evaluation and personality assessment will be reviewed to help managers determine which are appropriate to bring into their recruiting process. We will provide participants with recommendations to determine starting salary and the proper preparation of the offer letter. Finally, our discussion will conclude with the tools to identify top talent and ensure they are aligned with the long-term success of your organization.

    Learning Objectives:

    ·Options for filling the candidate pipeline
    ·Creating an interview experience that gets the information you need
    ·Embracing technology while still creating a personal connection
    ·Development in background and credit check compliance
    ·Full cycle recruiting goes beyond the offer letter
  • The Future of HR Depends on People Analytics
    The Future of HR Depends on People Analytics
    Jennifer Leake CMC (Assessment Pros LLC) & Ira Wolfe (Success Performance Solutions) Recorded: Aug 8 2019 51 mins
    With management seeking increased proof and evidence for HR decisions, HR professionals have an even greater opportunity to get a better seat at the table and have a stronger voice. People analytics provides information to shortlist top talent, improve interviews to reduce turnover, and increase retention. Analytics also help unlock new solutions and predictable outcomes from HR and business data that up until now has been untapped and underused.
    During this session, participants will learn why people analytics must become a core competency of every organization and support both current and future HR decisions.
    Learning Outcomes
    • What people analytics is and what it isn’t
    • Where are you now – and how to get to the next step
    • 5 levels of reporting and analytics
    • 6 skills needed for People Analytics
  • Fuel Success with a Holistic View of Employee Feedback
    Fuel Success with a Holistic View of Employee Feedback
    Jeff Jokerst, Sr. People Science Consultant at Glint Recorded: Aug 8 2019 47 mins
    For organizations, having a holistic view of the employee journey is critical to developing your people and fueling your company’s success.

    Unfortunately, without the right mindset, process and technology, information and data can remain captive in silos and key insights that could
    help improve engagement can be missed.

    Join Glint for this webinar to discover how you can better understand and improve the engagement of your employees by moving to a more agile engagement strategy powered by technology and data. You will explore a framework that will help drive organizational effectiveness and optimize every step of the employee journey. 

    In this session, attendees will: 

    - Understand how technology can simplify uncovering insights across multiple data sources
    - Explore a more nimble framework that can help your organization gain a deeper understanding of your people’s engagement levels
    - Learn how to harness survey data to reduce time to action and make better, more targeted changes that will impact business outcomes
  • How to Use AI to Measure & Assess Applicant Cultural Alignment
    How to Use AI to Measure & Assess Applicant Cultural Alignment
    Erin Michelson, Founder & CEO, Summery Recorded: Aug 8 2019 47 mins
    An introduction into how HR and recruiting professionals can attract and retain top talent by showcasing their company’s unique culture. The discussion focuses on leveraging AI applications to measure, re-engineer, and monitor applicant values and to score each individual’s alignment with the company’s culture—before the hire.

    Participants will learn how engineering value-cultural alignment can benefit:

    ·HR Executives: Differentiating your company in a tight labor market and attracting top talent based on value profiles

    ·Recruiting Managers: Maximizing the pool of diverse candidates and using AI-based social impact values matching to close open positions faster

    ·Engagement Professionals: Offering the highest level of personalization for onboarding activities and communications that reflect individual employee values

    Bio: Erin Michelson is Founder & CEO of Summery (www.summery.ai) a data analytics company that harnesses AI applications to help companies better recruit, retain, and engage high performing talent. Erin has been profiled in @BBCTech, @Entrepreneur, @NPR, @NatGeoTraveler, @FoxNews, and @HuffPost. Follow her @ErinMichelson
  • Fast-Tracking Your Service Transformation with Salesforce Lightning & Coveo
    Fast-Tracking Your Service Transformation with Salesforce Lightning & Coveo
    David James, Product Marketing Director at Coveo & Neil Kostecki, Sr. Product Manager - Salesforce at Coveo Recorded: Aug 8 2019 32 mins
    The customer community. The contact center. The self-service support site. The chatbot you’re struggling to implement.

    With so many customer touchpoints, how do you keep pace and transform your service delivery to ensure customers and support agents alike are delivered the most relevant content, in the right context and at the exact moment of need?

    Coveo for Salesforce brings AI-powered search and recommendations directly inside your Service Cloud, Community Cloud, Sales Cloud and Salesforce Platform investments. The best part? Coveo is Lightning ready. So goodbye to custom coding and hello to drag and drop components. Whether you’ve already made the switch, or you’re looking to make the transition to Lightning, we have you covered.

    Join us for a live demo webinar to learn how fast-tracking your service transformation using Lightning and Coveo can:


    - Improve the agent experience inside Service Cloud to make them more productive and proficient
    - Deliver more relevant digital experiences for your customers on your community or website with chatbots and case deflection workflows
    - Gain deeper customer insights with rich analytics and reports to help your support org make better decisions
  • Corporate Culture: Competitive Advantage Attracting & Motivating Top Performers
    Corporate Culture: Competitive Advantage Attracting & Motivating Top Performers
    Erin Michelson (Summery), Ira Wolfe (Success Performance Solutions), Jennifer Leake (Assessment Pros LLC) Recorded: Aug 8 2019 50 mins
    An interdisciplinary discussion on how corporations are leveraging their unique cultures to ensure the right person is in the right position at the right company. The focus is on sharing success stories that demonstrate the power behind corporate culture as an engagement tool and how measuring and assessing culture can maximize employee belonging, team productivity and corporate profitability.
  • The PFPS Recipe for Retaining Top Talent
    The PFPS Recipe for Retaining Top Talent
    Deb Calvert, Executive Coach, president of People First Productivity Solutions Recorded: Aug 7 2019 41 mins
    Slow down that revolving door of talent! Keep the people you want to have on your team! How? That's the BIG question.

    And we're going to answer it in this webinar. We'll take a look at the research and best practices that make some employers better at retaining top talent than others. Spoiler alert: It's not because they pay more or have better free food in their cafeteria! What they've got is a higher level of employee engagement. And you can have that, too.

    In this presentation, we'll show you how:

    - Employee engagement really does matter when it comes to retention (and every other indicator of business success!)
    - You can boost engagement levels and have a positive impact on retention (and every other indicator of business success!)
    - HR and front line managers can impact employee engagement even in a difficult corporate environment
    - YOU can make a difference that makes a positive impact

    There's a reason that human capital tops the list of C-Suite concerns in 2019. And we're going to cover that, too. We'll address some of the myths and mis-perceptions that get in the way of truly engaging and retaining people in your organization. You'll also receive a free checklist for daily engagement activities that you can distribute to all your managers. Don't miss this presentation from Deb Calvert, president of People First Productivity Solutions -- we can help you build organizational strength by putting PEOPLE first.
  • Creating Fiduciary Financial Plans
    Creating Fiduciary Financial Plans
    Nick Economos, Miaciah Manuel Aug 22 2019 6:00 pm UTC 45 mins
    Please join us for a live, hands-on webcast on creating fiduciary financial plans. We’ll discuss the steps we take to help clients put their needs first, and share some tools we use to help.
  • From Campaign to Culture: Why Doing Good Looks Different
    From Campaign to Culture: Why Doing Good Looks Different
    Brianne V.L., Success Marketing Specialist; Anusha S., VP of Client Success; Nicole C., Principal of Goodness Consulting Aug 23 2019 4:15 pm UTC 35 mins
    We’ve seen a big trend this year with leading CSR programs shifting their approach to doing good by putting their people at the center—and they’re driving more employee engagement and social impact as a result. Learn how these companies are maximizing their impact by leveraging three key ingredients: responsiveness, democratization and inclusivity.
  • Combining  #3brainselling with Neuroscience to accelerate growth
    Combining #3brainselling with Neuroscience to accelerate growth
    Mark Erskine: ISM Fellow Aug 27 2019 10:00 am UTC 60 mins
    Reasons to Attend:

    Understanding brain development since caveman times provides the key to influencing others especially given the massive advances in neuroscience over recent years which has taken the art of persuasion beyond psychology into brain chemistry. The Reptilian brain, the Limbic system and the Neo Cortex can be likened to your “Gut”, “Heart” and “Head” brain. These three brains transmit data constantly to each other when we make decisions but if we want sales success we must first understand our own preferences by using behavioural profiling and then diagnose which of these dominates the customers brain to stimulate sales, increase conversion ratios and shorten sales cycles.

    Key Takeaways

    •Understand how the human brain has developed and how to use this in sales
    •Discovering your own behavioural brain preferences is the critical first step to managing your selling style
    •Learn what techniques stimulate which part of the brain and how to leverage them
    •Understand why selling has to stimulate each part of the brain to ensure success
    •Learn why so many training methodologies and programmes are too one dimensional to succeed.
  • Future-Proof Your ServiceNow Strategy: How to Build a Strategic Roadmap
    Future-Proof Your ServiceNow Strategy: How to Build a Strategic Roadmap
    John Huckle, John Beasley, Marci Parker, Meghan Lockwood Aug 27 2019 5:00 pm UTC 60 mins
    Does your ServiceNow strategy hold-up to the demanding needs of IT, your Customers, and your employees in 2020?

    With ServiceNow expanding beyond IT in recent years with Customer Service Management and HR Service Delivery, we see clients building strategic roadmaps that cross the entire enterprise.

    In this webinar, you'll learn how roadmaps are changing (and how to effectively communicate ServiceNow's value to your executives), roadmap examples from our clients with varying levels of maturity, the keys to success like governance and organizational change management, and what you can still accomplish in 2019.

    Don't miss out on this opportunity - register for the webinar today.
  • How to Use Intelligent Site Search to Increase Conversions
    How to Use Intelligent Site Search to Increase Conversions
    Jon Rossman & Mark Floisand Aug 27 2019 6:00 pm UTC 55 mins
    Your customers don’t have time to browse all over your site. They want to search for – and find – what they need quickly and easily through personalized experiences. And with site search users being up to 5 times more likely to convert, the stakes for relevant results and recommendations are higher than ever before.

    In this webinar, you will learn how Motorola Solutions is adapting its digital strategy to the changing expectations of their customers. Jon Rossman, Solutions Digital Experience Manager at Motorola will share his experience and lessons learned from creating a more relevant, unified and personalized website experience. You’ll hear practical tips to increase website traffic and conversion, and strengthen the relationships with your brand. Additionally, you will learn:

    · Motorola’s strategy and roadmap to create relevant experiences at scale
    · Simple site design and functionality changes that can have a big impact on search
    · How artificial intelligence can help you deliver the most relevant search results
    · How to leverage analytics from the search experience to evolve your web strategy
  • Career Development – Nudge your way to a mentor network
    Career Development – Nudge your way to a mentor network
    Darryl Howes MSc Aug 28 2019 11:00 am UTC 50 mins
    Success takes teamwork. No one can do it all on their own and interacting with new people is important. We never know who we might meet and the effect they may have on our professional life and career.

    Nurturing key relationships that can facilitate career and personal development is what all successful people do. And they build this network continually and consistently.

    How can you build a network of mentors, advisors and contacts and what’s the best way to go about doing this? Business psychologist Darryl Howes MSc will provide practical tips and advice, with insight drawn from social science and a 30-year career in financial services.

    Darryl Howes MSc
    Darryl helps professionals develop networking and career management strategies. He holds a First Class Honours undergraduate degree and a Masters in Organisational Psychology from the University of Surrey, UK. A visiting lecturer and speaker for City University, the University of Surrey Careers Service and Aston Business School, he has also worked extensively with organisations such as The Institute of Leadership and Management and The Institute of Directors. He has written for a range of publications including People Management (CIPD), Financial Management (CIMA) and the ILM publication, ‘Edge’.

    A past National Executive Committee member of The Division of Occupational Psychology of the British Psychological Society, Darryl was nominated for the 2016 CIPD/People Management Power List for Learning & Development professionals, naming the top 20 bloggers, tweeters and all-round social media powerhouses. In 2017/2018, he was selected as a Personal Mentor under Her Majesty Queen Elizabeth’s QYL initiative, one of only 60 worldwide.
  • Maximize ROI through AR/AP Process Modernization
    Maximize ROI through AR/AP Process Modernization
    Medha Patel, CPA, Paro Aug 28 2019 3:00 pm UTC 60 mins
    What costly mistakes are businesses making that they don’t know about within the AR/AP process? Through our experience with our clients, here’s what we’ve noticed, and here’s how we were able to monumentally transform their business.

    In this webinar you'll learn:
    -The most succesful techniques to deal with slow or delinquent payments
    -How to effectively identify, prevent, and mitigate fraud
    -What internal controls will keep your AP process on-track and keep partners happy

    If you are looking to make an positive impact on your finance department and procedures, this webinar is a great place to start!
  • Data Cleanup with Semantic Technologies — Cleaning Up Your Data Landfill
    Data Cleanup with Semantic Technologies — Cleaning Up Your Data Landfill
    Andreas Blumauer & Bruno Wildhaber Aug 28 2019 3:00 pm UTC 60 mins
    Data growth and chaotic data management is causing ever-increasing costs and user discontent. More and more “digital landfills” are created — completely obsolete data that continues to be stored and managed unnecessarily. International studies show that around 70-80% of all stored data is of no use to the organization, increasing the overall cost for managing data.

    How can the valuable data be separated from the Redundant, Outdated, Trivial (ROT) data which is duplicated, obsolete, or has no meaning for the organization?

    The traditional approach is to manually identify and clean files, folders, data structures and the like. But this manual approach is limited, merely because of the amounts of data stored in an average organization. Consequently, an automated solution is required. An important starting point is the automatic classification of all data in order to be able to eliminate ROT data objects continuously.

    Join Paul Perrotta, the Technical Communication Wrangler with his special guests, Andreas Blumauer, CEO and founder of Semantic Web Company and Bruno Wildhaber, Managing Partner at Swiss Information Governance Competence Centre. Andreas and Bruno will look into success criteria of data cleanup but also discuss the governance model.

    Topics to be covered include:

    • How is the cleanup process set up?
    • What is the role of semantic technologies and how can they support the cleanup process?
    • How to identify “valuable” vs. ROT-data? What is “valuable” data? Which quality criteria must valuable data meet and who defines them?
    • How can complex rules for automatic cleanup not only be implemented but also made maintainable?
  • Diversity & Inclusion 3.0
    Diversity & Inclusion 3.0
    Lexy Martin, Principal Research | Wes Wu, VP, Advisory Services | Carla Williams, Senior Customer Value Manager Aug 28 2019 4:00 pm UTC 53 mins
    Diversity is about being invited to the party. Inclusion is more than being asked to dance. It’s dancing; it’s choosing the music; it’s being part of the party planning.

    In this webcast, we will explore the historical progression of curating a diverse workforce and how organizations can leverage analytics to solidify a culture of inclusion through the power of advanced analytics.
  • Tech Docs & API Docs Under One Roof for Exceptional Content Experiences
    Tech Docs & API Docs Under One Roof for Exceptional Content Experiences
    Joe Gelb, President of Zoomin Software Aug 28 2019 5:00 pm UTC 60 mins
    Developers are moving their API content out of traditional help tools to create a better user experience. However, this means users now need to find the content they need in two separate places, creating a disruptive, inconsistent user experience that puts your hard work to waste.

    With the growth of Software as a Service (SaaS), writing API documentation is fast becoming a major part of the success of technical content managers, ensuring that your users find, and are able to use, content in the way they need it, at the time they need it, on the device they need it, and in the language of their choosing.

    Great companies make sure their overall content strategy is holistic, and that all this content, including APIs, is united under one roof.

    Join Paul Perrotta, the Technical Communication Wrangler, and his special guest, Joe Gelb, President and Head of Business Development at Zoomin Software for this free, one-hour webinar. Joe will guide you through case studies of companies that successfully unified their technical and API documentation publishing, so you can do it too.

    Key takeaways:

    • Understand how API docs will impact on your success
    • Come to grips with commonly-used API doc formats
    • Learn how others successfully streamlined tech docs and API docs with amazing results
  • Team Culture in the Age of Gig: How to Build a Happy Workforce, Near and Far
    Team Culture in the Age of Gig: How to Build a Happy Workforce, Near and Far
    Amy A. Anger, Independent Worker Advocate and Principal of Atrip Consulting Aug 28 2019 6:00 pm UTC 42 mins
    How do you know if you have a culture that is attractive to talent...all talent (gig and remote workers, project-based contractors and full-time employees)? There are ways to create a work environment where every employee feels connected to your company's mission and to each other, regardless of where and how they work.

    Tune in to learn how to optimize your workforce and specific actions you can take that will keep employees inspired and committed to the corporate vision, with our next guest, Amy A. Anger, former Chief Culture Officer at Kelly Services, Independent Worker Advocate and Principal of Atrip Consulting.

    Presenter Bio: Amy Anger has always believed that adaptability is her most valuable trait. Whether as an in-house lawyer, life-long learner, daughter, wife, or mother, in anything and everything she has ever done, she needed to adapt. In her final corporate role she focused on the freelance economy and the business need to create fluid workforce models. That work ignited her passion for coaching and helping people and companies adapt to our more fluid and mobile lives.
  • The Science of B2B Sales
    The Science of B2B Sales
    James Isilay, CEO & Founder, Cognism Aug 29 2019 10:00 am UTC 45 mins
    Reasons to Attend:

    Imagine if you knew the formula for outbound success.

    Attend the Revenue AI: The Science of B2B Sales with James Isilay CEO of Cognism and you will! Learn how you can use a simple formula to improve your outbound B2B marketing and sale.

    Key Takeaways

    •Areas of AI in Sales & Marketing
    •Impact of AI in Sales & Marketing
    •Benchmark with conversion rates
  • How to Prepare for the Non-Executive Interview
    How to Prepare for the Non-Executive Interview
    Richard Davies, In Touch Executive Coach Aug 29 2019 4:00 pm UTC 60 mins
    During this complimentary webinar, In Touch coach Richard Davies will explore the ways you can ensure your preparations are absolutely watertight and that you can enter any interview with confidence and conviction. The common mistakes made by those looking to transition will be outlined and Richard will show you how to translate your previous experience and professional skill set in to interview success, through a range of practical steps and advice.


    Richard has 5 years of experience in executive coaching and is accredited by the International Coaching Federation. Prior to coaching, Richard was Head of Learning and Development for Shell, in which time he sat on the panel for hundreds of interviews.


    Following his informative presentation, there will be an interactive Q&A session.
  • From candidate to employee: Aligning expectations to reality
    From candidate to employee: Aligning expectations to reality
    Melissa Paris - Senior People Scientist, Culture Amp; Chris Platts - Founder & CEO, ThriveMap Sep 3 2019 11:30 am UTC 30 mins
    Companies are doing more than ever to hire the best talent, and retain their employees. Yet, research consistently shows one of the key reasons employees leave an organisation, particularly within the first year, is set before they even begin. The candidate and new starter journey, and whether expectations meet reality, have lasting impacts on engagement, retention, and business performance. Here, we’ll explore the impacts of the candidate and onboarding experience, pitfalls to avoid, and how companies have connected the dots between the candidate and employee journey to drive business results.
  • How to Design Inclusion into your Events
    How to Design Inclusion into your Events
    Jennifer Riggins Sep 3 2019 12:00 pm UTC 60 mins
    Diversity on stage is pretty common at tech and business events these days. Not so much for the audience. Why is that? Certainly there are many benefits to attending industry events, including networking for future job opportunities.

    We are going to talk to the few, the proud, events organizers that are working hard -- with some success! -- to make sure under-represented groups feel not only welcome at events, but who are taking proactive steps to prioritize diversity and inclusion on and off the stage.
  • Business Opportunity: Realise your true potential
    Business Opportunity: Realise your true potential
    Nick Tubb, Head of Partner Recruitment & Chris Aston, Marketing Director, Auditel Sep 4 2019 9:00 am UTC 60 mins
    Join us for our upcoming webinar, ‘Business Opportunity: Realise your true potential’ hosted by Nick Tubb, Head of Partner recruitment & Chris Aston, Marketing Director, Auditel.
    Auditel is currently expanding its network of franchised consultants and is looking for business professionals who want to develop a new consulting career or add additional services and income streams to their current portfolio.

    This informative, free 60 minute webinar will explore the changes and trends in procurement and supply-chain management. It will then highlight the opportunity to become an Auditel customer advisor, detailing the benefits of the role, training you will receive and income potential.

    The full agenda for the session is detailed below:

    - How the 4th Industrial revolution is changing the face of procurement and supply-chain-management.
    - Overview of Auditel’s Procurement and Business Transformation solutions.
    - Benefits of being an Auditel franchisee and supporting business owners as a trusted advisor.
    - Training support and coaching provided.
    - Investment required and income potential.
    - Next steps
  • Self-managed buy-in: buy-ins take you further away from buy-out
    Self-managed buy-in: buy-ins take you further away from buy-out
    Ren Lin, Head of Client Strategy, Insight Investment Sep 4 2019 9:00 am UTC 30 mins
    At first glance a buy-in may appear attractive. However, when considering the whole scheme, a buy-in will make it more difficult to achieve a buy-out in the majority of cases.

    In this webinar, Ren Lin, Head of Client Strategy at Insight Investment, explains why this is the case using an objective framework for comparing different de-risking options.
  • Top 10 Reasons Why You Should Hire a Coach
    Top 10 Reasons Why You Should Hire a Coach
    Kirsten Bunch, coach, speaker, and bestselling author Sep 4 2019 4:00 pm UTC 60 mins
    Does it seem like you can’t go to a networking event without meeting a professional coach? Your friends rave about their coaches and you are wondering what all the hype is about. Should you get a coach? Is it worth the investment? That depends.

    Personal coaching is a $1 billion industry. Fortune 500 companies require coaches for many of their leaders. But what about the solopreneur and small business owner? What is the ROI of hiring your own coach?

    In this webinar, Mid-Career Transformation Coach and International Bestselling Author, Kirsten Bunch, will uncover the mystery of coaching and help you discover if it’s time for you to hire a coach.

    You’ll learn:

    •What a coach can do for you
    •How to decide if coaching is worth the investment (and how to make the case to your boss)
    •The brain science behind coaching

    About Kirsten

    Kirsten Bunch is a coach, speaker and bestselling author. Before launching her own coaching firm in 2016, she worked for leading international organizations, including the Rainforest Alliance and VisionSpring, where she started and managed programs in ten countries and raised millions of dollars. She’s worked across sectors in big corporations, nonprofits and small businesses. Kirsten’s book, Next Act Give Back became an international bestseller in 7 categories on Amazon in 2018.
  • CCPA: What you Need to Know & Tools to Prepare
    CCPA: What you Need to Know & Tools to Prepare
    Brian Philbrook, Data Privacy Counsel CIPP/E, CIPP/US, CIPM, CIPT, FIP, OneTrust Sep 5 2019 9:05 am UTC 40 mins
    Prepare for the CCPA by understanding the law. Our CCPA experts will discuss the tools you can utilize to tackle the regulatory requirements. Get a peek at our centralized resource library, OneTrust DataGuidance™, which includes the full CCPA text, as well as summaries, comprehensive guides, and regulatory guidance. OneTrust DataGuidance™ is continually updated by the OneTrust global research team and includes the latest amendments, news, and guidance.

    We will also discuss the importance of conducting a readiness assessment that can help assess your organization’s CCPA gaps and offer remediation recommendations to minimize risks.

    Speaker Biography:
    Brian Philbrook serves as Privacy Counsel at OneTrust, where he provides guidance on privacy and data protection issues to assist with compliance and product innovation efforts. Philbrook is also a member of OneTrust’s Information Security Management System (ISMS) Committee.

    Prior to OneTrust, Philbrook served on the Privacy Team for RxAnte, a leading predictive analytics and clinical services company committed to improving medication use. He also worked as an extern on the IAPP’s training and publications teams.

    Philbrook earned his JD from the University of Maine School of Law, where he was the inaugural recipient of the Certificate in Information Privacy Law. He holds CIPP/E, CIPP/US, CIPM and CIPT certifications, and is a Fellow of Information Privacy (FIP).
  • Adapting for CCPA Consumer Rights Management & "Do Not Sell"
    Adapting for CCPA Consumer Rights Management & "Do Not Sell"
    Ethan Sailers, Privacy Engineer CIPP/E, CIPM, OneTrust Sep 5 2019 9:50 am UTC 45 mins
    Our CCPA experts will discuss some of the new rights California residents have under the CCPA and how these rights will likely impact your privacy program. We will also offer solutions to handle consumer requests for information within the CCPA-stipulated 45-day response timeline, as well as how you can maintain records of consent and adapt your cookie consent and website scanning to help comply with the consumer right to opt out of the collection and sale of personal information.

    We will also discuss how you can easily update and centrally store your disclosure notices to comply with the CCPA.

    Speaker Biography:
    Ethan Sailers serves as a Privacy Engineer at OneTrust – the largest and most widely used dedicated privacy management technology platform to operationalize privacy, security and third-party risk management. In his/her role, Last name advises companies large and small on EU GDPR, California Consumer Privacy Act (CCPA), Brazil LGPD, and hundreds of the world's privacy laws, focused on formulating efficient and effective responses to data protection requirements as well as building and scaling privacy programs. Sailers is a Certified Information Privacy Professional (CIPP/E, CIPM) and earned an engineering degree from Georgial Institute of Technology.
  • Streamline your Privacy Management Program to Adhere to Unique CCPA Requirements
    Streamline your Privacy Management Program to Adhere to Unique CCPA Requirements
    Ethan Sailers, Privacy Engineer CIPP/E, CIPM, OneTrust Sep 5 2019 10:45 am UTC 45 mins
    Our CCPA experts will discuss ways to adhere to data minimization and purpose limitation considerations outlined under the CCPA; best practices for meeting mandatory disclosure requirements; how to streamline responses and quickly remedy violations within the CCPA’s 30-day cure period, in the result of a data breach; and the importance of communicating with third-party vendors to meet consumer requests for data access and deletion.

    Speaker Biography:
    Ethan Sailers serves as a Privacy Engineer at OneTrust – the largest and most widely used dedicated privacy management technology platform to operationalize privacy, security and third-party risk management. In his/her role, Last name advises companies large and small on EU GDPR, California Consumer Privacy Act (CCPA), Brazil LGPD, and hundreds of the world's privacy laws, focused on formulating efficient and effective responses to data protection requirements as well as building and scaling privacy programs. Sailers is a Certified Information Privacy Professional (CIPP/E, CIPM) and earned an engineering degree from Georgial Institute of Technology.
  • Q&A Session EMEA
    Q&A Session EMEA
    Stephanie Hanson | Ethan Sailers | Brian Philbrook Sep 5 2019 12:00 pm UTC 30 mins
    Join our expert team for an open question and answer session geared towards EMEA audiences. This 30-min session is dedicated to answering commonly asked questions about the CCPA, including live questions from the audience.

    Speakers:
    Stephanie Hanson, Offering Manager, OneTrust PreferenceChoice, One Trust
    Ethan Sailers, Privacy Engineer, CIPP/E, CIPM, OneTrust
    Brian Philbrook, Data Privacy Counsel CIPP/E, CIPP/US, CIPM, CIPT, FIP, OneTrust
  • An Introvert's Guide to Business Meetings
    An Introvert's Guide to Business Meetings
    Deb Calvert, Executive Coach Sep 5 2019 4:00 pm UTC 45 mins
    This webinar isn't for everyone. It's for people who:

    + Need time to think through their ideas instead of "thinking aloud"

    + Have meaningful contributions to make... but sometimes miss their chance because meetings jump to new topics too quickly

    + Prefer written communication or small-group settings

    + Don't like to be put on the spot

    + Want to have their voices heard more often but feel overshadowed by others who jump in and monopolize conversations

    You'll get practical tips that will make your more comfortable in meetings AND get your input in the mix sooner.
  • Keynote: The Impact of CCPA to Your Global Privacy Program
    Keynote: The Impact of CCPA to Your Global Privacy Program
    Blake Brannon, Vice President of Product, OneTrust Sep 5 2019 4:30 pm UTC 30 mins
    The California Consumer Privacy Act (CCPA) introduces new rights for California residents – requiring organizations that fall within the scope of the CCPA to make structural changes to their privacy programs. The law is set to take effect on January 1, 2020 and two of the biggest obstacles organizations face when it comes to CCPA preparedness is a lack of time and bandwidth, followed by the complexity of the law and uncertainty as to what the final requirements will be. As a result, organizations are looking for ways to start preparing now.

    With emerging global regulations, increasing data misuse, and the reputational damage associated with a privacy breach, many organizations are taking a broader approach, leveraging the CCPA as a stepping stone to building a comprehensive privacy program.

    Speaker Biography:
    As Vice President of Product, Blake oversees all aspects of OneTrust’s product and is responsible for defining the privacy management and marketing compliance software market and OneTrust’s product capabilities. Brannon evaluates industry trends and analyst research, while driving product planning, design, customer advisory testing, and product launch activities. Prior to OneTrust, Brannon was one of the first employees at AirWatch, where he served as Global Director of Sales Engineering and Vice President of Product Marketing.
    Join us for a half-day online CCPA summit where we address key areas the CCPA is impacting privacy compliance. Our panel of CCPA experts will outline specific sections within the law expected to make the most impact on your business and discuss how a holistic approach to CCPA compliance can set you on the right trajectory for supporting a global privacy program.
  • How to build an engaging workplace on a budget
    How to build an engaging workplace on a budget
    Kevin Campbell and Josh Berman Sep 5 2019 5:00 pm UTC 60 mins
    Building an engaging workplace that positively impacts your business can seem like a daunting task. Luckily, creating an engaged workforce doesn’t require breaking the bank.

    Often times, companies think that in order to create and sustain an engaged workforce they need to shower their employees with lavish perks. In other instances, people feel like a great deal of time and resources are needed in order to take meaningful action. However, in most cases, the greatest impact comes from small tweaks that require little time and virtually no money.

    Join Culture Amp’s Senior People Scientist, Kevin Campbell, and Internal Culture Enablement Lead, Josh Berman, for a discussion on how small actions can achieve your employee engagement and overall business goals.

    During the webinar you’ll hear how to:
    -Begin with business outcomes in mind. How to frame business goals through the lens of employee engagement from the very start of the process.
    -Make employee engagement a shared responsibility that’s owned at every level. Create a culture that doesn’t see engagement as extra work, but part of how the day-to-day work gets done.
    -Enable low-cost or no-cost micro-interventions that bolster engagement, retain top performers, boost business outcomes, and drive employee performance.