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Human Resources

  • The Impact of Inclusion, Education, Economics and Technology
    The Impact of Inclusion, Education, Economics and Technology
    Julia Streets Recorded: May 24 2019 26 mins
    Jacqueline de Rojas, President of techUK and the chair of the Digital Leaders board and Edie Lush, British-American Journalist, Executive Editor of Hub Culture and Host of Global GoalsCast, discuss the 2018 UK Government Review of Post-18 Education, the tech skills gap and what this may mean for the UK and economy in general. They also discuss how closely inclusion is tied to the United Nations Sustainable Development Goals, which are part of the The 2030 Agenda for Sustainable Development.
  • 5 Thought Leadership Best Practices and Why it is Essential for your Success
    5 Thought Leadership Best Practices and Why it is Essential for your Success
    Mitchell Levy, TEDx Speaker and Global Credibility Expert. Naomi Kent, President of In Touch Networks North America Recorded: May 23 2019 44 mins
    Are you a business leader wanting to create a personal brand using thought leadership? Have you ever thought about writing a book or article? Watch this webinar to learn exactly how to builld your brand through engaging thought leadership.
  • Coffee Break: Language Training Delivers Results
    Coffee Break: Language Training Delivers Results
    Melanie Rogers Recorded: May 23 2019 30 mins
    In today’s global market, your employees’ ability to communicate effectively is essential to achieving company goals. Language training develops employees’ proficiency, allowing them to engage successfully with customers and colleagues everywhere.

    A survey by Rosetta Stone found that companies’ investments in employee language proficiency strengthened business operations, stimulated employee engagement, increased productivity, boosted company loyalty and employee retention, and attracted globally-aware millennials.

    Join us for this complimentary webinar, sponsored by Rosetta Stone, for easy-to-understand insights on:

    How language training benefits both workers and employers
    How to align language training with overall business strategy
    How to update training programs to take advantage of new technologies
  • Governance for NEDs - What you need to know
    Governance for NEDs - What you need to know
    Stephen Moss CBE Recorded: May 23 2019 57 mins
    In Touch member, experienced non-executive and chairman, Stephen Moss CBE is set to host ‘Governance for NEDs - What you need to know’. The webinar will be invaluable for both aspiring Non-executives and for those who are pursuing additional positions as governance is constantly evolving.

    Throughout the 45 minute session, Stephen will explain what boards expect non-executives to know in terms of governance, what good governance looks like and he’ll also share his own personal experiences of governance at board-level. Stephen has a wealth of knowledge on the topic having spent 12 years as a non-executive director and chairman, plus 30 years running highly successful businesses, including being the MD of BCP Airport Parking.

    Following his informative presentation, there will also be the opportunity for you to ask Stephen various questions about governance and what it takes to build up a reputable portfolio of non-executive roles.
  • Taking it personally... Talking to Individuals at Scale
    Taking it personally... Talking to Individuals at Scale
    Matt Buckland, VP Customer Advocacy, Workable Recorded: May 23 2019 26 mins
    Is it better to spend more time sourcing less interested candidates? Or less time attracting more interested ones? Matt Buckland, VP of Customer Advocacy at Workable and former recruiter, is, frankly, a bit perturbed this is even up for debate, but nonetheless makes his case for getting high-intent candidates to come to you in this enlightening session. He’ll even show you how to do it, sharing tips rooted in psychology to help you create job ads that reach all the candidates, but still resonate with them on a very personal level.
  • Philosophy vs. Practicalities: Building out your HR Technology Stack
    Philosophy vs. Practicalities: Building out your HR Technology Stack
    Jeanne Donaghy Customer Success Coach: Tolu Awoderu - Customer Success Coach, Culture Amp Recorded: May 23 2019 28 mins
    Building an organisation that is culture first has never been more challenging, but it starts by laying essential foundations that support the navigation of rapid growth. This requires the right HR stack to match your business, culture, and strategy. With the tensions that emerge between the ideal culture you want to create, and the practicalities of growing a business, we will consider how to implement, manage, and evolve your HR stack to support your journey.
  • The Parent Transition: The Latest on Policy, Practice and Benefits
    The Parent Transition: The Latest on Policy, Practice and Benefits
    James Marsh, HRr; Jennifer Liston-Smith, MFC; Dr Sarah Forbes & Dr Holly Birkett, Birmingham Business School. Recorded: May 23 2019 69 mins
    Retaining employees through the transition to parenthood is now a mainstream tenet of most organisations’ talent retention strategy It’s been 5 years since Shared Parental Leave was introduced in the UK and Gender Pay Gap reporting has added further impetus to organisations’ efforts to retain women as well as men through the new parent transition.

    Many employers have reviewed, updated and introduced new programmes, policies and benefits.

    In this webinar we’ll be sharing the results and insights from My Family Care’s New Parent Transition Benchmark. It’s been designed to shed light on changes to benefits and policy in this area, high-lighting innovative practice and the impact that organisations have seen as a result.

    Elizabeth Kerry, Inclusion Partner, Hermes Investment Management and Gemma Dale, Policy and Engagement Manager, University of Manchester will be sharing their employer journeys in supporting the parental leave transition.
    Dr Sarah Forbes is joining us to discuss the findings of the latest research from the University of Birmingham Business School into the factors that enable or block the take-up of Shared Parental Leave.

    Last, but my no means least, Jennifer Liston-Smith, Director, Head of Thought Leadership, Coaching & Consultancy at My Family Care will be contributing her insights from long term working relationships with employers across a very diverse range of organisations.
  • Big or Small: 5 Ways Your Company Can Benefit from Mobile Apps
    Big or Small: 5 Ways Your Company Can Benefit from Mobile Apps
    Jason-Michael Thompson, JobStack Business Product Manager Recorded: May 22 2019 34 mins
    If you only use one piece of technology throughout your day, it’s most likely your phone. And if you have a smartphone, there’s a good chance you also use mobile apps – they account for over 90% of internet time spent on smartphones. It’s clear we all see the benefit of using mobile apps, but are you utilizing them to make your life at work easier?

    You may think your company is either too large, or too small to reap the benefits of implementing tech tools like an app. But no matter the size of your business, using the right technology can be a game changer.

    In this webinar, Big or Small, 5 Ways Your Company Can Benefit from Mobile Apps, PeopleReady’s, Jason-Michael Thompson, JobStack Business Product Manager, will go over 5 ways taking advantage of mobile apps can help your business thrive.
  • Practical Ways to Boost Agent Morale
    Practical Ways to Boost Agent Morale
    Jeff Toister (Toister Performance Solutions, Inc.); Darryl Addington (Five9); Erica Marois (Moderator) Recorded: May 22 2019 62 mins
    Is agent morale a top challenge for your team? Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle. Even leaders with the best intentions tend to struggle to get agents to bring their best selves to work each day. The result? Disengaged agents, poor service, and frustrated customers. It doesn’t have to be that way! Join us on May 22 to find out how you can practically refine your people, process, and technology strategies to overcome some of the common obstacles to high morale and engaged employees.

    During this webinar, you will learn:

    - The counterintuitive reason why motivation is a top challenge for contact center agents.
    - A critical link between agent morale & empowerment that's vital to delivering extraordinary customer experiences
    - How Five9 Genius™ Intelligent Cloud Contact Center can empower your agents, helping you transform both the employee and customer experience

    Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
  • La Formacion En Idiomas Ofrece Grandes Beneficios
    La Formacion En Idiomas Ofrece Grandes Beneficios
    Rick Castaneda Recorded: May 22 2019 60 mins
    Una encuesta realizada por Rosetta Stone encontró que las inversiones de las empresas en la competencia lingüística de los empleados ofrecía grandes beneficios:
    Operaciones comerciales fuertes.
    Mayor compromiso de los empleados.
    Fomento de la fidelidad empresarial y retención de empleados.
    Mayor productividad
    Atraer nuevas generaciones (millenials), motivarlos y comprometerlos.
  • Modernize your Data Protection
    Modernize your Data Protection
    Angelica Torres-Corral, Sr Product Marketing Manager, DLP, Forcepoint Recorded: May 22 2019 26 mins
    Steps for implementing a successful data protection strategy

    Navigating your data protection journey can be complex. It requires you to keep up with the latest regulations and protect intellectual property from targeted attacks and accidental exposure – all while adapting to evolving IT environments of cloud applications, private clouds, mobile users and data centers. How do you secure data in an environment that has no perimeters?

    In this webcast session, we give insights to gaining visibility & control of your data, optimizing a Data Loss Prevention (DLP) solution and adopting a more proactive security posture. We will address:

    - Overcoming common data protection challenges
    - Benefits of DLP
    - Steps to success with DLP
    - Leveraging analytics to go beyond DLP
  • The Business of CBD: Growing Your Product Line From Seed to Shelf
    The Business of CBD: Growing Your Product Line From Seed to Shelf
    Denise Biderman (Mary's List), Brittany Carbone (Tonic CBD), Elana Frankel (Indigo & Haze), Thea Wayne (Humble Flower Co.) Recorded: May 21 2019 60 mins
    CBD is a naturally occurring compound found in the resinous flower of cannabis - without the psychotropic component THC. But how is it different? How is it used? Why do people use it? Learn all of this & explore how you can create the product line you always envisioned to help heal what ails us in this high-level, introductory webinar.

    Thea Wayne, Humble Flower: Thea has had an entrepreneurial spirit since childhood & became immersed in the rapidly-evolving cannabis industry while attending Humboldt State University. Shortly after graduating Thea traveled to Nepal, where she volunteered with a women's agricultural cooperative to develop an internet platform for fundraising & provide business training. After returning, her vision for Humble Flower was formed after recognizing the need for quality topical cannabis products on the market in California.

    Elana Frankel, Indigo & Haze: As the co-founder of Indigo & Haze, a highly curated marketplace for plant-based wellness, beauty & living, the company focuses on access (to quality products), education (to learn the truth & unlearn the disinformation about the plant) & inspiration (good design sells). Elana serves as the Editor-in-Chief of Women & Weed, a biannual magazine sold on mainstream newsstands that focuses on the power of personal narratives to bring a better understanding to complex cannabis issues.

    Brittany Carbone, Tonic CBD: Combining her background in the health & wellness industry with her love for cannabis & passion for helping others heal, Brittany created original, plant-based formulations that elevate the effects of CBD to further our body's ability to cope with stress & maintain our essential mind/body balance. TONIC is focused on elevating the conversation around cannabis & wellness & empowering other women to rise up & claim space in this budding industry. TONIC is a self-sustaining company, using CBD sourced from the hemp grown on their organic family farm in upstate NY.
  • Business Opportunity: Realise your true potential
    Business Opportunity: Realise your true potential
    Chris Allison - Managing Director Recorded: May 21 2019 48 mins
    Join us for our upcoming webinar, ‘Business Opportunity: Realise your true potential’ hosted by Chris Allison, Managing Director of Auditel.
    Auditel is currently expanding its network of franchised consultants and is looking for business professionals who want to develop a new consulting career or add additional services and income streams to their current portfolio.
    This informative, free 60 minute webinar will explore the changes and trends in procurement and supply-chain management. It will then highlight the opportunity to become an Auditel customer advisor, detailing the benefits of the role, training you will receive and income potential. The full agenda for the session is detailed below:

    How the 4th Industrial revolution is changing the face of procurement and supply-chain-management.
    Overview of Auditel’s Procurement and Business Transformation solutions.
    Benefits of being an Auditel franchisee and supporting business owners as a trusted advisor.
    Training support and coaching provided.
    Investment required and income potential.
    Next steps.
  • 5 Reasons Your Business Needs a Sales Process
    5 Reasons Your Business Needs a Sales Process
    Mark Thacker, President, Sales Xceleration Recorded: May 20 2019 37 mins
    Join us and learn the top five things to do to build an effective sales process that focuses on driving revenue growth.
  • HR Dept of One: Tools and Tips
    HR Dept of One: Tools and Tips
    Lori Kleiman, SPHR SHRM-SCP Recorded: May 16 2019 34 mins
    Four Steps to Excelling as a HR Dept of One

    Sole member HR departments are saddled with administrative tasks, while they often have the desire to participate at a more strategic level. The executive team expects you to have CHRO depth of knowledge, the employees want answers to their question now. Finance wants benefit bills yesterday and Operations needs new candidates. How do you navigate to meet the needs of all your internal customers and still get your job done? Learn tips from a former sole practitioner and consultant to small businesses. Lori shares practical real-world advice to get control of your day and shine in the HR function.

    Learning Objectives
    ·Determine the strategic position of HR in your organization
    ·Learn to set priorities to get results
    ·Manage your vendors to get the help you need
    ·Embrace technology to ease the administrative burden
  • Using AI for a More Engaging Employee Experience
    Using AI for a More Engaging Employee Experience
    Sheerine Reid, Director, Product Marketing, and Jason Mlyniec, Customer Success Manager, Coveo Recorded: May 16 2019 41 mins
    Join us as we explore how leveraging AI can provide employees with:

    - Meaningful interactions to improve proficiency and upskill faster
    - Effortless self-service interactions so that they can be more productive
    - Engaging communities where they can learn and thrive
  • Paid and “Unpaid” Speaking Engagements
    Paid and “Unpaid” Speaking Engagements
    Jennifer Ellis Recorded: May 15 2019 60 mins
    In this enlightening webinar, Jennifer Ellis will uncover the truth about paid and unpaid (or "marketing") speaking engagements. She will also explain how you can find success with every booking – where everyone wins – the speaker, the event planner, and the audience.

    Join us and learn how to:
    •Successfully negotiate paid speaking engagements
    •Make the most out of marketing or “unpaid” speaking engagements (and learn how Jennifer’s clients have created more revenue from “unpaid” gigs than paid ones)
    •Discover how to let go of how it “should” be
    •Get more visibility through speaking engagements
  • How Highly Successful Women Avoid Burnout and Balance it All
    How Highly Successful Women Avoid Burnout and Balance it All
    Kathleen Byars Recorded: May 15 2019 49 mins
    Professional women are told we can "have it all" and balance rewarding careers with rich, fulfilling personal lives. Yet, all too often we are falling short of the dream. The result is burnout, living a compromised existence, or stepping back from the success you've worked so hard for.

    Join corporate executive and well-being expert, Kate Byars, to learn the surprising four strategies every high-achieving woman needs to prioritize health, family, and self without disturbing your successful career.

    Here’s what you’ll learn:
    •The secret to mentally disconnecting from your work so you can be 100% present at home
    •How to prioritize your personal life and be engaged & energized EVEN IF you are working 70+ hours per week
    •What you can do to successfully CONTROL YOUR WORKLOAD without damaging your reputation
    •And how to stop being a workhorse and start being a high-value influencer
  • Peer in my Crystal Ball: HR in 2029
    Peer in my Crystal Ball: HR in 2029
    Lori Kleiman, Managing Director, HR Topics Recorded: May 15 2019 40 mins
    Megatrends are the global, social and economic issues that are touching all of our businesses. CEO's are focused on how these trends in the world will impact long term success of the organization - and your employee population is at the top of the list. But how do we know what will impact our organization in 10 years?

    Business futurists are consulted to predict where trends are going and what savvy organizations need to do to complete. HR departments have to get ahead of the megatrends that are facing their businesses and anticipate trends that will impact employees. Explore the top megatrends CEO's are watching for the next 10 years, and determine how you can implement these to focus your human resources initiatives.

    Don't miss this opportunity to get ahead of the curve and bring the latest thought leadership back to your organization.

    Speaker Biography:
    Lori Kleiman is an accomplished businessperson, entrepreneur, and leader. In her most recent corporate role, Ms. Kleiman orchestrated a group of 18 HR consultants nationally. She brought cutting edge HR techniques to the group and fostered a practical sense of HR to small businesses. She built an HR consulting practice that included six consultants supporting business of all sizes. She then sold that business to Arthur J Gallagher. Lori has conducted seminars to business people and HR professionals sharing best practices and new initiatives to bring to small businesses throughout the United States. With a Master of Human Resources and the highest level of certification available in HR, a SPHR and SHRM-SCP designations, and as a member of the National Speakers Association, Lori has the depth of knowledge needed to provide her clients with the foundation of traditional study and real-world solutions to drive immediate action.
  • How to engage employees w/ realtime feedback, learning & continuous listening
    How to engage employees w/ realtime feedback, learning & continuous listening
    Denis Descause , Founder & CEO of Flashbrand Recorded: May 9 2019 44 mins
    In this webinar you will learn what the key secrets of employee engagement are and how to develop a growth mindset culture with highly engaged employees.
  • 4 Underutilized Tools to Improve Workplace Culture
    4 Underutilized Tools to Improve Workplace Culture
    Gary Beckstrand, Vice President, O.C. Tanner Institute Recorded: May 9 2019 49 mins
    Great workplace cultures provide a critical competitive advantage for organizations. Yet amid external and internal disruptions, many companies struggle with creating engaging employee experiences and inspiring cultures. With so many ways to improve workplace culture, what should companies focus on first?

    Brand new research from our 2018 Global Culture Study shows four underutilized tools can make a powerful impact on the employee experience and workplace culture: special projects, continuous performance feedback, appreciation, and purpose messaging. By taking advantage of these easy strategies, companies can significantly improve six areas that influence culture the most: purpose, opportunity, success, appreciation, wellbeing, and leadership.

    Join Gary Beckstrand, Vice President of the O.C. Tanner Institute, as he shares new research on the current state of workplace culture. Gary will reveal how 4 simple tools give companies an easy way to create peak employee experiences and build a company culture that retains, engages, and attracts top talent.

    Join us to learn:
    -Why workplace culture is crucial to a company’s success
    -The current state of workplace culture around the 6 talent magnets
    -The power of connecting the employee value proposition and customer value proposition around a meaningful purpose
    -The unique influence of special projects, continuous performance feedback, and appreciation on building peak employee experiences and a strong workplace culture
  • Quantifying Culture: How to Use AI to Turn Culture into Competitive Advantage
    Quantifying Culture: How to Use AI to Turn Culture into Competitive Advantage
    Erin Michelson is Founder & CEO, Summery Recorded: May 9 2019 49 mins
    An introduction into how to leverage behavioral science and AI technologies, such as Machine Learning & Natural Language Processing, to attract and engage top talent. The discussion focuses on the scientific methodology underscoring the Net Culture Score℠ and Employee Net Culture Score℠ assessments. Use cases demonstrate the advantages of using evidence-based applications to measure, re-engineer, and monitor your corporate culture, providing a look at the future of HR analytics.

    Participants will learn how engineering corporate culture can benefit:
    · HR Executives: Increasing stakeholder accountability, workgroup productivity and corporate profitability by establishing and auditing a cultural baseline
    · Recruiting Managers: Maximizing the pool of diverse candidates and using AI-based social impact values matching to close open positions faster
    ·Applicants & Employees: Providing personal insights into your social impact values to better discern cultural alignment & find opportunities for advancement

    Speaker Bio:
    Erin Michelson is Founder & CEO of Summery (www.summery.ai) a data analytics company that harnesses AI technologies to help companies better recruit, retain, and engage high performing talent. Erin has been profiled in @BBCTech, @Entrepreneur, @NPR, @NatGeoTraveler, @FoxNews, and @HuffPost. Follow her @ErinMichelson
  • An Agile Approach to Acting on Employee Feedback
    An Agile Approach to Acting on Employee Feedback
    Archana Ramesh, Senior People Science Consultant, Glint Recorded: May 9 2019 46 mins
    While most organizations today are leveraging employee engagement surveys, 80% of leaders don't believe their programs are driving meaningful change. This signals something is fundamentally wrong with how we have been approaching employee feedback.

    There is a great opportunity to shift away from the traditional focus on survey events and action plans, and instead, adopt a scalable and sustainable approach to using employee feedback to fuel change.

    In this webinar, you will learn how to design a measurement strategy that empowers managers to not only listen to feedback, but do something with it.

    During with webinar, you will:

    - Understand the importance of shifting the mindset around who owns employee engagement results and the simple signals you may be sending that confuse ownership and accountability
    - Learn how you can help managers understand where to focus and outline a simple action-taking process (hint: it’s not about a cumbersome action plan!)
    - Discover how your role as an HR professional transforms from administrative to strategic when managers are empowered

    About the speaker:

    Archana Ramesh is a Senior People Science Consultant with Glint. Before joining the Glint team, she led People Operations and Technology for a fast-growing mid-size public technology company. Along with holding global roles, Archana has lived and worked in Western and Eastern Europe and is able to leverage her international experience to partner with global customers. Archana holds a M.A. in Social/Organizational Psychology from Columbia University where she focused on leadership development and organization transformation.
  • 10 People First Strategies to Boost Employee Engagement Scores
    10 People First Strategies to Boost Employee Engagement Scores
    Deb Calvert, president, People First Productivity Solutions Recorded: May 9 2019 40 mins
    Employee engagement matters. A lot! It's the key to improved retention, higher productivity and customer satisfaction, stronger revenue performance, AND increased profits. So how do you boost employee engagement and unleash all these benefits for your business?

    In this presentation, we'll review 10 proven strategies for boosting engagement. You'll leave this 45-minute webinar with specific action items you can implement immediately. People practices that pay off and an opportunity for HR to shine!
  • Customer Service Today: How ServiceNow is Revolutionizing Customer Experience
    Customer Service Today: How ServiceNow is Revolutionizing Customer Experience
    Ajay Gautam, Richard Norton, Meghan Lockwood May 28 2019 5:00 pm UTC 60 mins
    On Tuesday, May 28th, CSM Practice Lead, Ajay Gautam, and ServiceNow Architect, Richard Norton, are teaming up for a ServiceNow Customer Service Webinar to teach you how to revolutionize your customer experience.

    - Find out what your customers are looking for
    - Learn about customer frustrations (and how to prevent them) plus the customer journey and business drivers
    - Get insight on how ServiceNow CSM can help you
    - Review a handful of CSM use cases we see with our clients
  • Predicting employee turnover to retain top talent
    Predicting employee turnover to retain top talent
    Dr. Jason McPherson May 29 2019 2:00 am UTC 60 mins
    Join Dr. Jason McPherson, Culture Amp's Chief Scientist, to hear about our research in predicting employee turnover and how we're bringing this capability to companies of any size.

    In this session, you'll learn:
    - How you can leverage your data to become more strategic
    - How predictions can help your core HR function deliver cost savings
    - How advanced machine learning techniques can be used by businesses of any size
  • Cheating Death by PowerPoint: Slide Makeovers
    Cheating Death by PowerPoint: Slide Makeovers
    Laura Foley, Cheater of Death by PowerPoint May 29 2019 4:00 pm UTC 60 mins
    You’ve sat through boring presentations with terrible slides. But what makes these slides so hard to look at? And what can be done to improve them? Attend this webinar and learn about common slide design mistakes how to fix them. You’ll learn how the Analyze and Synthesize technique can be used to redesign problem presentations. At the end of this webinar, you’ll have a better understanding of how to create presentations that are simple, easy to understand and compelling!
  • Conflict Management Strategies You Never Considered
    Conflict Management Strategies You Never Considered
    Kira Nurieli May 29 2019 5:00 pm UTC 60 mins
    Have you ever felt stuck in a conflict, not sure of how to resolve it? Have you ever felt defeated and powerless? Do you ever wonder how to be better prepared for a negotiation?
    This webinar provides an introductory overview of key conflict management approaches that will help you in these situations and more! We cover tips and tricks as well as common pitfalls, so that you’ll come away with new ideas as well as skills to apply in conflicts at work, at home, with your family, and in your community.
  • Keeping Production from Becoming a Big Production
    Keeping Production from Becoming a Big Production
    Doug Austin and Tom O'Connor May 29 2019 5:00 pm UTC 75 mins
    Does it seem like eDiscovery production always seems to be such a big production? It doesn’t have to be. There are a number of steps you can take to minimize the stress, cost and rework associated with producing electronically stored information to opposing counsel as well as to ensure that their production to you is as useful as possible. This CLE-approved* webcast will discuss some of the most common steps you can take during the discovery life cycle to keep your eDiscovery production on track. Topics include:

    + When to Start Thinking About the Production
    + Proactively Addressing Inadvertent Privilege Productions
    + Up Front Planning to Reduce Your Production Burden
    + Avoiding Getting Stuck with a Bad Production from Opposing Counsel
    + Understanding Your Data to Drive Discovery Decisions
    + Minimizing Potential ESI Spoliation Opportunities
    + Eliminating Processing Mistakes that Can Slow You Down
    + Common Searching Mistakes and How to Avoid Them
    + Avoiding the Redaction "Epic Fail"
    + Understanding Load Files and Common Issues with Them
    + Ensuring a Smooth and Accurate Production Set

    Presentation Leaders:

    Doug Austin is the Vice President of Products and Services for CloudNine. Doug has over 30 years of experience providing legal technology consulting, technical project management and software development services to numerous commercial and government clients. Doug is also the editor of the CloudNine sponsored eDiscovery Daily blog, which is a trusted resource for eDiscovery news and analysis, and has received a JD Supra Readers Choice Award as the Top eDiscovery Author each year since 2017.

    Tom O’Connor is a nationally known consultant, speaker, and writer in the field of computerized litigation support systems. Tom’s consulting experience is primarily in complex litigation matters.
  • Think Like an Instructional Designer When Delivering Technical Documentation
    Think Like an Instructional Designer When Delivering Technical Documentation
    Margaret Collins, Kristine Murphy, Lawrence Orin, and Joe Gelb May 29 2019 5:00 pm UTC 60 mins
    Instructional designers and technical writers both exist to explain how things work. Traditionally, instructional designers were focused on creating content experiences that educate, while technical writers were more concerned about crafting clear, concise instructions for using a product or service. Both disciplines strive to do the best job possible using the skills and tools at their disposal. And, increasingly, they’re being charged to do create the same types of deliverables.

    Join me, Scott Abel, The Content Wrangler, and my special guests, eLearning specialist Margaret Collins, and Senior Software Engineering Manager, Kristine Murphy, both of adaptive experience platform, Progress. We’ll be joined by Lawrence Orin and Joe Gelb from Zoomin Software to discuss how the Progress team applies a learning and instructional design mindset that allows them to focus on user types and creating role-based, personalized content experiences.
  • Future of Work and Workforce Transformation
    Future of Work and Workforce Transformation
    Kathi Enderes, Vice President, Talent and Workforce Research Leader, Bersin (TM), Deloitte Consulting LLP May 29 2019 6:00 pm UTC 60 mins
    As technology is advancing exponentially, productivity is often stalling. A new approach to talent management is needed to lead into the future.

    Join Kathi Enderes, Vice President, Talent and Workforce Research Leader, Bersin TM , Deloitte Consulting LLP and eightfold.ai to learn about the disruptors in the Future of Work, and ways to use the new Bersin Workforce Transformation framework to help you continuously transform work and the workforce for these new realities.

    What You Will Learn:
    - Apply the 7 disruptors driving the Future of Work for your organization, and see why productivity is stalling
    - Define the change from talent management to workforce transformation
    - Determine what dimensions need to be addressed to continuously transform work and the workforce
    - Identify specific use cases and examples where smart technology can enable workforce transformation
  • Five Insights to Improve Your Hiring, Retention, and Employer Brand
    Five Insights to Improve Your Hiring, Retention, and Employer Brand
    Karen Scates,Manager, Content Marketing/PR Kimberly Schneiderman, Senior Practice Development Manager Jun 4 2019 4:00 pm UTC 60 mins
    SmartTalkHR Webinar on insights from two job seeker studies

    How do job seekers decide where to work — and how do you get them to choose your company?

    With the war for talent once again heating up, companies that take care of their employees at every stage in the employee lifecycle, from recruitment to separation, will be the biggest winners. As the steward of the employer brand, HR professionals benefit from discovering how to enhance the employee experience and become an employer of choice.

    In this #SmartTalkHR Webinar, RiseSmart’s Karen Scates, manager content marketing and PR and Kimberly Schneiderman, senior practice development manager, will reveal the insights gained through two recent job seeker studies focused on how and why people choose to join an organization — or not.
  • [Panel] Recruiting in Cannabis: Best Practices to Attract and Retain Talent
    [Panel] Recruiting in Cannabis: Best Practices to Attract and Retain Talent
    Denise Biderman, Mary's List; Bryan Passman, Hunter & Esquire Jun 5 2019 5:00 pm UTC 60 mins
    The job market in cannabis is booming: It’s estimated that there will be 340,000 full-time jobs in North America by 2022, according to Marijuana Business Daily. Join as experts discuss the challenges to hiring candidates within cannabis and best practices to ensure you attract and retain the right talent.
  • 10 Compliance issues your HR Department of One MUST embrace
    10 Compliance issues your HR Department of One MUST embrace
    Lori Kleiman, SPHR SHRM-SCP Jun 5 2019 7:00 pm UTC 60 mins
    HR Departments of One are pulled in different directions every day. Staying on top of the HR function can be complex enough, and compliance must be managed. HR professionals often ask themselves how we can maintain our compliance obligations, without being a roadblock to the success of our organizations. There are 6 non-negotiable areas of compliance that have to be incorporated to your daily operations. You must embrace these and be able to navigate the leadership team to embrace them as well. Utilizing a proven system of process, management and communication, it is possible for HR Departments of One to attack it all and be a partner to the business. Concluding with action-oriented steps and an effective method of securing the resources needed to move initiatives forward, we will be sure you leave the program with the tools you need to get it all done.
    Learning Objectives
    ·Understanding compliance priorities for smaller organizations
    ·Creating a plan to assess compliance obligations that is manageable
    ·Knowing when to ask for help and where to go
    ·Communicating with executives to gain necessary resources
  • Insights from the Boardroom: Steps to Landing your First Board
    Insights from the Boardroom: Steps to Landing your First Board
    Alexander Lowry; Board Consultant & Naomi Kent, In Touch Networks North American President Jun 6 2019 11:00 pm UTC 45 mins
    Have you just joined In Touch? Are you ready to start your board career? If so, watch our short webinar to learn exactly what you need to do right now to secure your first board seat and set yourself up for success.
  • Les relations interpersonnelles au service du leadership
    Les relations interpersonnelles au service du leadership
    Audrey Costalin Jun 11 2019 1:00 pm UTC 45 mins
    La question du leadership n’est pas seulement un sujet RH, c’est un sujet business avant tout. Exercer son leadership a des répercussions directes sur la performance d’une organisation. Plus un leader est à l’écoute de son collaborateur, plus celui-ci va s’impliquer et se donner à 100% pour réaliser sa mission, plus l’entreprise relèvera ses challenges.

    La réussite est également collective, elle dépend d’une réelle cohésion dans l’équipe et d’un rassemblement des talents autour de projets collectifs. La qualité des relations interpersonnelles a un réel impact sur la motivation et l’engagement.

    Lors de ce webinaire, nous nous interrogerons sur votre style de leadership et votre style relationnel pour voir en quoi ils peuvent favoriser l’efficacité en tant que membre d’une organisation.
  • Talent Assessment Trends in the Digital Age
    Talent Assessment Trends in the Digital Age
    James Marsh, HRreview; Suzanne Courtney, Cut-e; Lena Justenhoven, Cut-e Jun 13 2019 10:00 am UTC 60 mins
    Talent Assessment in the digital era is changing, organizations must focus on attracting, retaining, and developing digital talent, as no one can predict the future of work in five years’ time.

    As the war for digital talent continues to progress, assessing for technical skills and “soft skills” together become key to building an agile, digitally ready workforce.

    Join us for a free webinar to discuss:

    - Identifying skills gaps and redeploying internal talent
    - How to make better decisions when hiring for agile and digital behaviors with case study examples
    - Top digital readiness trends and how to get your organisation ready for digital change

    We look forward to meeting you.
  • Pension Accounting Deficit or Surplus? Why it's irrelevant?
    Pension Accounting Deficit or Surplus? Why it's irrelevant?
    Richard Farr - Managing Director Jun 18 2019 8:00 am UTC 60 mins
    Brief description of the webinar:
    The calculation of the true pension deficit is not straightforward and is certainly not the one that regularly appears in the accounts. There are a number of different approaches and whichever approach you choose will give you a different pension risk perspective. What we can say, with regard to pensions, is that your company accounts, do not give a true and fair view.
    Warning: This is not an accounting webinar. We will demonstrate why corporate accounts are misleading and what the real question to ask should be - Is the covenant strong enough to underwrite the risk? By listening to this webinar and understanding the integration between covenant, funding and investment, companies may better prepare themselves for inevitable storms ahead.
    Who should attend:
    Head of Audit/Risk/Compliance
    *that have defined benefit pension schemes or are contemplating becoming one of the above
    What are the benefits:
    1. To better understand your actual defined benefit (DB) pension risk
    2. To be able to challenge your current pension advisors
    3. To be able to ask for more relevant information and ask the right questions
    4. Drive forward a better pension risk management agenda from a C suite perspective
    What is the opportunity:
    Have better transparency of the underlying issues; a firm grasp of your pension risk obligations; and be better prepared for risks going forward
  • Incentives – following the money and growing profits
    Incentives – following the money and growing profits
    Christian Atherton and Sam Oliver-Welsh: Simon - Kucher & Partners Jun 18 2019 10:00 am UTC 75 mins
    Reasons to Attend:

    Incentives can be a powerful lever to drive sales, but it can be a challenge to get them right.

    Questions like:

    What metrics should we use? Sales? Gross Margin?
    Should we keep it simple or should we drive better outcomes more elements in a balanced scorecard?
    How much of the reward should be variable?
    Should we cap incentives?

    We think that we are rational about incentives, but actually, we all share some innate biases that could be leading to sub-optimal sales outcomes. Join us for our “Incentives - following the money” webinar to see how you can counter or even take advantage of sales biases to drive better sales performance.

    Key Takeaways

    •Insight on what metrics tend to work best
    •How thinking of incentives as a cost can lead to sub-optimal decisions
    •Learn whether incentive caps tend to be a good idea or not
    •The place and relative value of penalties vs. positive incentives
    •How to maximise the impact incentives
  • Sales Managers: 7 Sales Productivity Drivers You Might Be Missing
    Sales Managers: 7 Sales Productivity Drivers You Might Be Missing
    Deb Calvert, Sales Author, Speaker, Researcher, and Coach Jun 18 2019 3:00 pm UTC 45 mins
    This presentation is about knowing what drives sales productivity and how to strategically pull the levers for a balanced and more predictable performance.

    We’ll review the top 7 Sales Productivity Drivers and the interplay between them. You’ll be able to diagnose which ones you need to work on for improved sales performance.

    Join me to identify which Sales Productivity Drivers need your attention and which ones can go on auto-pilot in your organization.
  • Leading Team or Organizational Change
    Leading Team or Organizational Change
    Deb Calvert, president of People First Productivity Solutions Jun 18 2019 8:00 pm UTC 45 mins
    Our objective in this webinar is to help you build leadership capacity by improving your understanding of and ability to introduce and facilitate change.

    It’s important as a change leader to recognize what others may be feeling when there is an expectation of change.

    Join me to learn what’s happening when you introduce change, how you can communicate more effectively about it, and how you can lead change in an inspiring way.
  • How to Mitigate Fraud, Reduce Customer Friction, and Boost Productivity
    How to Mitigate Fraud, Reduce Customer Friction, and Boost Productivity
    Andrew Gilliam (ICMI Featured Contributor); Craig Pentz (Neustar); Erica Marois (Moderator) Jun 19 2019 6:00 pm UTC 60 mins
    According to 2019 research, almost half (46%) of contact centers are unhappy with their current authentication method. While implementing fraud mitigation measures can often feel like a burden, contact centers can benefit tremendously from better data intelligence & authentication practices. From more personalized service to greater operational efficiency and a more effortless experience, the opportunities are exponential.

    Are you ready to reap the benefits of more satisfied customers, happier agents, and more accurate and secure data? Join us on June 19th!

    During this webinar, you will learn:

    - The latest best practices in fraud mitigation, which will help you protect both your customers and your contact center
    - How to identify critical points along the customer journey that can improve the overall experience—for agents and customers
    - How and why data intelligence plays a crucial role in driving operational efficiency

    Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
  • Growing sales with unified digital platform
    Growing sales with unified digital platform
    Jim Preston, Sales Director, Showpad Jun 20 2019 10:00 am UTC 60 mins
    Reasons to Attend:

    Today’s B2B buyers are more savvy and demanding than ever. They want a high quality, personalised and interactive content in real-time that will enable them to make informed buying decisions.

    Learn how a relatively new discipline, sales enablement, empowers teams with the tools, content, knowledge and skills to boost engagement with buyers resulting in improved returns. Furthermore, understand how digital alignment from CRM to marketing automation and sales tools, is essential for success empowering real-time activity and reporting through AI.

    Key Takeaways

    Understand how ‘Sales Enablement’ together with Digital Transformation help your organisation to:

    - Boost Sales and ROI through a centralised end-to-end platform that aligns Sales and Marketing.
    - Adopt a buyer-first approach by creating personalised, buyer-driven content in real-time to boost engagements and results.
    - Reduce cost and drive efficiency with AI-driven search, recommendations and integrated IT infrastructure.
  • Upskilling talent for the modern workforce
    Upskilling talent for the modern workforce
    James Marsh, HRreview; Brent Colescott & Amanda Wellborne, SumTotal Systems Jun 20 2019 1:00 pm UTC 60 mins
    In a world of uncertainty and changing economic direction, upskilling your workforce for the modern world should be the number one priority on your people and development strategy.

    But knowing where to start can be a challenging hurdle to overcome. Understanding first what is needed from your organisation and subsequently people is critical to developing and retaining the best people.

    In this complimentary webinar you will hear from Morne Swart, VP Global Product Strategy and Transformation, SumTotal Systems who will explore:

    -The current and emerging skills gaps in the modern workforce
    -What skills are most highly sought after
    -How to develop a long term strategy for talent development and retention
    -And practical tips on where to start first

    Register today!
  • WORK+FAMILY: Caring for the Generations
    WORK+FAMILY: Caring for the Generations
    James Marsh,HRr; Jennifer Liston-Smith, MFC; Nikunj Upadhay, Barclays; Cassie Raine, PiPA Jun 27 2019 10:00 am UTC 90 mins
    The way we work and live has changed (and continues to change) at a rapid pace. There are now potentially 5 generations in the workplace, meaning greater age and life stage diversity than ever before.

    With the increasing employer focus and understanding of stress and anxiety caused by the Work+Family juggle and well-being in the workplace in general, we’ll be exploring the challenges, issues and solutions in supporting and retaining those with any kind of family care responsibility.

    In this webinar hosted by James Marsh, we'll have thought leadership as well as being joined by two very different leading organisations sharing their experiences, opinions and what works for them.

    We're looking forward to hearing from Nikunj Upadhay, Diversity and Inclusion lead at Barclays.

    Barclays clearly recognises that diversity is critical to their success; multiple generations of global colleagues work together to serve an equally diverse set of clients. Understanding that colleagues have many roles in addition to their career, Barclays has put a wide range of policies, programmes and benefits in place to support them and enable them to thrive at work and outside the workplace.

    We're also delighted to welcome Cassie Raine, PiPA (Parents in Performing Arts) co-founder and Actor.

    PiPA’s vision is of a performing arts sector that is effectively inclusive of the parent and carer workforce. A not-for-profit company working in partnership with leading performing arts organisations, it's dedicated to raising awareness, finding creative solutions and promoting best practice.

    Jennifer Liston-Smith, Director, Head of Coaching, Consultancy and Thought Leadership at My Family Care, will be contributing her broad experience working with diverse of employers in supporting multiple life stages in the workplace.

    Join us for a lively discussion, expert comment and some surprising insights!
  • How to Overcome Every Sales Objection
    How to Overcome Every Sales Objection
    Chris Murray, founder of the Varda Kreuz Training Group Jul 2 2019 10:00 am UTC 60 mins
    Reasons to Attend:

    Some sales philosophies will tell you that - if you follow a simple formula – customers will never interrupt your presentation with an objection.

    But that’s just nonsense.

    And - contrary to popular belief - prospects aren’t sitting in darkened rooms trying to invent new fiendish ways to stop you from selling your stuff.
    If people regularly tell you;

    • that you’re too expensive - or
    • that they’re already happy with their current supplier – or
    • they’ve had problems with your company in the past - or
    • your lead time is too long

    Then you need to jump on to this webinar so that I can share with you how to overcome every single objection that you’ll ever hear.

    Key Takeaways

    Everyone who attends will walk away with this tool box of sales gold;

    • How to overcome every genuine sales objection – including those based on price
    • The names of the four headline objection types and the silver bullet that takes each one of them down
    • The three reasons that salespeople fail to overcome the most difficult customer objections – and what to do about them
  • How To Build High Performance Sales Teams That Make More Sales In Any Economy
    How To Build High Performance Sales Teams That Make More Sales In Any Economy
    Gavin Ingham: ISM Fellow Jul 2 2019 1:00 pm UTC 60 mins
    Reasons to Attend:

    This #IAM10 High-Performance Teams webinar will help you to build world-class teams that are more motivated, more focused and more productive.

    Are your teams frazzled, constantly fire-fighting and drowning in day-to-day challenges? Do they struggle to find time to focus on their most important tasks? Does it sometimes feel like Groundhog Day where your people seem to be going through the motions, day after day? Do you feel like a small percentage of your people are on fire and the rest is just smoldering, lacking that important spark of motivation, commitment, and passion?

    Key Takeaways

    What could you achieve in your business if your teams were more motivated, more focused and more productive? What if you could light the touch paper and stand back and watch them ignite?
    Attend this webinar for more.
  • Problem Solving with Innovation and Creativity
    Problem Solving with Innovation and Creativity
    Deb Calvert, President of People First Productivity Solutions Jul 2 2019 3:00 pm UTC 45 mins
    It's a great big, hairy, scary, complex problem. And it's yours. What do you do?

    Tune in for this webinar, designed specifically for HR and front-line supervisors. We'll give you some effective, fun new ways of looking at a problem from every angle and engaging others in collaborative problem solving.