Hi [[ session.user.profile.firstName ]]

IT Project Management

  • The Evolution of eForms
    The Evolution of eForms
    Luke Richardson and Ana Zelenkov Recorded: Feb 27 2020 40 mins
    As business needs are evolving, it’s important to ensure that technology is keeping up with your requirements and enabling you to achieve more.

    Watch a webinar to discover how our Nintex Forms capabilities, when coupled with our industry-leading process management and automation platform, provides our customers with the top solution to replace InfoPath and other legacy forms products.

    You will learn:

    - Why out-of-date legacy form solutions are holding businesses back
    - How organisations can optimise their workflow and form usage to transform their businesses into workplaces of the future
    - How easy it is to implement the no-code Nintex Process Platform in your business
  • The Total Economic Impact™ of ServiceNow IT Business Management with Forrester
    The Total Economic Impact™ of ServiceNow IT Business Management with Forrester
    Sean McCormick, Sr. TEI Consultant, Forrester Consulting, and Doug Page, Sr. Advisory Solution Consultant ITBM, ServiceNow Recorded: Feb 27 2020 57 mins
    ServiceNow commissioned Forrester to conduct a Total Economic Impact™ (TEI) study, examining the potential Return on Investment (ROI) enterprises might realize by implementing ServiceNow ITBM Project & Portfolio Management (PPM).

    Join guest speaker Sean McCormick, Senior TEI Consultant from Forrester Consulting, and Doug Page, Senior Advisory Solution Consultant, as they provide a framework to evaluate the financial impact of ServiceNow ITBM covering benefits, costs, risk, and flexibility. See how the Forrester TEI of ServiceNow IT Business Management uncovered an ROI of 397%, an NPV of $13.3M, and a payback period of less than 6 months.

    In this webinar, you’ll learn:
    - The importance of building a business case
    - How ServiceNow ITBM benefits organizations through capital and resource optimization, faster time-to-market, and improved productivity
    - The use cases ServiceNow customers experienced with Project and Portfolio Management
    - How to use this information to build a business case for your ServiceNow PPM solution
  • Enhance Your Reporting Strategy and Take Analysis to the Next Level
    Enhance Your Reporting Strategy and Take Analysis to the Next Level
    Glenn Kiso, Solution Consultant, Broadcom Recorded: Feb 27 2020 20 mins
    Find out how to jazz up your reports in Clarity PPM with the addition of real-time data charting. Within the Modern UX grids, create your report in a graphical format that enables your audience to visualize relationships between the data.

    Let the power of your data show you more than just results, but insights into trends.
  • ITSM 2020: Top 5 Predictions to Guide Your Service Desk Strategy
    ITSM 2020: Top 5 Predictions to Guide Your Service Desk Strategy
    Stephen Mann of ITSM.tools, Matt Klassen, Cherwell Software, VP, Product Marketing Recorded: Feb 27 2020 61 mins
    2020 is just around the corner, and it’s time to begin defining your ITSM goals, strategy, and related investments—with a focus on delivering business value. Join Matt Klassen of Cherwell Software and Stephen Mann of ITSM.tools for an in-depth discussion of the five most significant business and industry trends that will shape the service desk in 2020 and beyond.

    This webinar will explore:
    •Key shifts in both business and IT that will revolutionize the role of the service desk
    •Common barriers to embracing emerging trends and the opportunities they present
    •The imperative of shifting from an operational mindset to a business value mindset
    •How to build a practical roadmap that ensures not only the success but the very survival, of the IT service desk
  • Building an Event Driven Global Data Fabric with Apache Kafka
    Building an Event Driven Global Data Fabric with Apache Kafka
    Will LaForest, CTO Confluent Public Sector Recorded: Feb 27 2020 40 mins
    Government agencies are grappling with a growing challenge of distributing data across a geographically diverse set of locations around the US and globally. In order to ensure mission success, data needs to flow to all of these locations rapidly. Additionally, latency, bandwidth and reliability of communication can prove to be a challenge for agencies. A global data fabric is an emerging approach to help connect mission to data across multiple locations and deliver uniformity and consistency at scale.

    This on-demand webinar will cover:

    An overview of Apache Kafka and and how an event streaming platform can support your agencies mission
    Considerations around handling varying quality communication links
    Synchronous vs asynchronous data replication
    New multi-region capabilities in Confluent Platform for Global Data Fabric
  • Cyber Security in an automated world | how to keep data and digital workers safe
    Cyber Security in an automated world | how to keep data and digital workers safe
    Bimal Sebastian, Platform Consultant (Solutions Architecture) Recorded: Feb 27 2020 62 mins
    Tune in to this webinar to learn all about keeping your data and digital workers safe. This is our first Pulse Online webinar hosted in the Asia Pacific region and we can't wait for our customers in this area to have the opportunity to join the session LIVE.

    We want you to be confident in your security with Blue Prism. This webinar will give you the opportunity to ask questions and hear how you can be using it optimally to ensure the most secure environment.

    In this webinar our experts will dive into:

    - the safest ways to handle credentials

    - how to manage safe system access for digital workers

    - why performance monitoring is a security best practice

    - an overview of Blue Prism security features

    - how to keep security controls up to date

    Blue Prism has always made security a key component of its connected-RPA technology. Offering the most complete, enterprise-level security, Blue Prism’s centralized, data-center-hosted approach ensures that its IT-governed, business-run platform is the most reliable and secure. Encryption ensures data is protected, with additional encryption options easily deployable. Blue Prism provides the most secure collaboration platform for human and Digital Workers to safely deliver real digital transformation.

    Speakers:
    - James Man, Product Consultant, Blue Prism
    - Bimal Sebastian, Product Consultant, Blue Prism
  • What To Know Before You Implement IT Operations Management
    What To Know Before You Implement IT Operations Management
    Simona Lewis, Advisory Solutions Architect, ServiceNow and Andrew Herbert, ITOM Practice, ServiceNow Recorded: Feb 27 2020 25 mins
    ITOM Series - Part 2

    It’s no secret that a successful ServiceNow implementation takes a great deal of planning and effort from all parties involved. Communication, knowledge transfer, and reliability are some of the key things needed to achieve a successful outcome.

    For the second part of this series, Andrew Herbert, Manager, ITOM Practice joins us where he will be sharing with you the key things to know before starting an implementation, as well as best practices to ensure a successful deployment. Such as:

    - Key steps to take before embarking on your ServiceNow implementation
    - What to expect during your implementation journey
    - Lessons learned from his experiences implementing ServiceNow
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Daniel Welcel, Solution Engineer and Lisa Hackbarth, Global Marketing Recorded: Feb 26 2020 49 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • Blue Prism RPA Platform Demo | Intelligent Automation (Ex: Customer Onboarding)
    Blue Prism RPA Platform Demo | Intelligent Automation (Ex: Customer Onboarding)
    Jason Cullabine, Solutions Engineer & Lisa Hackbarth, Global Marketing Recorded: Feb 26 2020 48 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • The Evolution of eForms
    The Evolution of eForms
    Luke Richardson and Ana Zelenkov Recorded: Feb 26 2020 40 mins
    As business needs are evolving, it’s important to ensure that technology is keeping up with your requirements and enabling you to achieve more.

    Watch a webinar to discover how our Nintex Forms capabilities, when coupled with our industry-leading process management and automation platform, provides our customers with the top solution to replace InfoPath and other legacy forms products.

    You will learn:

    Why out-of-date legacy form solutions are holding businesses back
    How organisations can optimise their workflow and form usage to transform their businesses into workplaces of the future
    How easy it is to implement the no-code Nintex Process Platform in your business
  • Work Process Integration, a critical component of digital transformation.
    Work Process Integration, a critical component of digital transformation.
    Pierre-Andre Aeschlimann Recorded: Feb 26 2020 41 mins
    When employees and/or customers can share actions, events, data, and communications across processes, departments, and applications, your business will be able to fully capitalize on transformative technology. This webinar will help you understand how an end-to-end platform approach can:
    • avoid having information workers spending 46% of their time on manual processes
    • measurably increase user productivity, collaboration and satisfaction
  • The Evolution of eForms
    The Evolution of eForms
    Luke Richardson and Ana Zelenkov Recorded: Feb 26 2020 40 mins
    As business needs are evolving, it’s important to ensure that technology is keeping up with your requirements and enabling you to achieve more.

    Watch a webinar to discover how our Nintex Forms capabilities, when coupled with our industry-leading process management and automation platform, provides our customers with the top solution to replace InfoPath and other legacy forms products.

    You will learn:

    - Why out-of-date legacy form solutions are holding businesses back
    - How organisations can optimise their workflow and form usage to transform their businesses into workplaces of the future
    - How easy it is to implement the no-code Nintex Process Platform in your business
  • Focus on Banking Processes: Improve Revenue, Costs and Compliance
    Focus on Banking Processes: Improve Revenue, Costs and Compliance
    Sandy Kemsley Recorded: Feb 25 2020 51 mins
    Today’s retail banks face more challenges than ever before: in addition to competing with each other, they are competing with fintech startups that provide alternatives to traditional banking products and methods. The concerns in the executive suite continue to focus on revenue, costs and compliance, but those top-level goals are more than just numbers. Revenue is tied closely to customer satisfaction and wallet share, with today’s customers expecting personalized banking products and modern omnichannel experiences.
  • The State of ServiceNow: Acorio's 2nd Annual Insight & Vision Report
    The State of ServiceNow: Acorio's 2nd Annual Insight & Vision Report
    Ellen Daley, Meghan Lockwood, Sarah Carley, Josh Scott Recorded: Feb 25 2020 62 mins
    During today’s presentation we’re going to cover three major themes;
    - How (and why) Digital Transformation and ESM have hit wide-scale adoption
    - The gap between ServiceNow’s value and organizational reality
    - And, the human factor in big future trends including AI and machine learning.

    So – what all of this means for you is that at the end of today’s presentation you’ll not only have a bunch of hard numbers in your back pocket but also the greater context for how ServiceNow is changing and what it means for you in 2020.
  • Digital Transformation in Healthcare
    Digital Transformation in Healthcare
    Anne-Britton Arnett and Phani Konduru (Humana) Recorded: Feb 25 2020 25 mins
    The US Healthcare system is going through a major transformation. Now, more than ever, with rising costs and patient care requirements, technology has to be the change agent. At Humana, there is a key driver to become much more than a Claims Payer. The mission is to be an integrated care delivery provider, with a focus on well-being and improving the health of the communities in which Humana serves.

    At the heart of this transformation is a real-time patient-centric architecture and system that will integrate the company and its diverse functions and recent acquisitions. Learn from the thought leaders from the Analytical, Operational and Architectural side on how they are collaboratively working to develop the next generation system and processes.
  • Data at Work - Skills, Part 1
    Data at Work - Skills, Part 1
    Graeme McDermott, Caroline Carruthers and Mark Stubbs Recorded: Feb 25 2020 24 mins
    Data at Work - Skills, Part 1: Siloed Pockets of Data Expertise. Unearthing Them, Unpacking Them, and Unleashing Their Potential

    In part 1 of our Podcast focusing on Data Skills, our panel of experts ask the question: How the isolated packets of data and data know-how buried across the typical organization - the dreaded data siloes - can be formalized, structured, and transformed to drive wider data strategies and value. And why people, culture, ecosystem, and 'Data Cheerleaders' are crucial to the process. Once you have listened to this podcast, please listen to the extended discussion in part 2.

    Watch also the introduction webinar to learn more about the series: https://www.brighttalk.com/webcast/15913/382721
  • Today’s ITSM Challenges are Shaping Tomorrow’s Business Success. Are you ready?
    Today’s ITSM Challenges are Shaping Tomorrow’s Business Success. Are you ready?
    Pierre Andre Aeschlimann Recorded: Feb 25 2020 46 mins
    This webinar will look at how to leverage the latest in ITSM and make sure that you and your organisation are prepared for what’s coming. We’ll be discussing:

    •The current challenges and trends that are already shaping the future of ITSM.
    •The latest ITSM capabilities that will help you be more efficient, achieve higher user satisfaction, faster time to market and a lower total cost of ownership.
    •Tomorrow’s ITSM, what does it look like and what are the benefits for your organisation, including the future of self-service, next generation knowledge management, codeless automation and seamless operations.
  • Ephesoft Demo
    Ephesoft Demo
    Ephesoft Recorded: Feb 24 2020 2 mins
    In today’s digital world, organizations in every industry face process automation, content capture and productivity challenges. Learn how Ephesoft’s platform can solve many of these digital transformation challenges, especially around unlocking unstructured or trapped data so you can get to the information needed to gain insights, make better, faster decisions and improve your customer experiences. Schedule your personalized demo today by visiting https://ephesoft.com/schedule-a-demo/.
  • Powering Business Agility with Microservices
    Powering Business Agility with Microservices
    Ann Marie Bond, Sr. Manager, Product Marketing, Software AG Recorded: Feb 24 2020 38 mins
    Application development has evolved significantly in recent years. Gone are the days of siloed application developers, monolithic ESBs, and delivery timelines of months or years. Implementations are moving to the cloud, agile development is the new norm, and businesses are looking for rapid delivery to compete in realtime. Microservices offer the flexibility to adopt web scale and cloud native architectures while building new API-led capabilities. In this presentation, Software AG will share best practices for using microservices to deliver agility for the business. Don't miss this webinar on how to modernize your integration architecture with microservices.
  • Signavio Live Series: Sustainable Change with Deloitte
    Signavio Live Series: Sustainable Change with Deloitte
    Sanjiv Nathwani, Principal Recorded: Feb 21 2020 49 mins
    As the desire for digital transformation grows, and customer expectations continue to rapidly evolve, firms are being pushed toward a need for change. Discover how Deloitte uses Signavio to help its clients keep pace.
  • DevCast Demos:  The Fastest Way to Integrate Apps in the Cloud
    DevCast Demos: The Fastest Way to Integrate Apps in the Cloud
    David Overos, Sr. Director, Product Marketing and Dave Pemberton, Manager, Product Management, both of Software AG Recorded: Feb 20 2020 62 mins
    When you are implementing cloud-based applications in your business, the last thing you want is for the integration of those applications across your other systems to slow you down. That’s why you need the ability to help your business teams integrate your SaaS applications such as Salesforce, Marketo and ServiceNow fast!

    In this demo you will hear from Dave Pemberton, Product Manager for webMethods.io Integration, as well as David Overos, Senior Director Product Marketing as they show you how to use webMethods.io to:

    • Quickly configure a workflow that enables you to share data across applications
    • Use workflow recipes to accelerate creating integrations
    • Manage the development cycle for your projects from dev to production
  • Contextual Data is King: 2020 Tech Predictions
    Contextual Data is King: 2020 Tech Predictions
    Brandyn Campbell, Director of Business Development, Ephesoft Recorded: Feb 19 2020 15 mins
    2019 was a stand out year for the technology industry, especially as it relates to digital transformation. However, 2020 is going to pack an even greater punch as contextual data takes center stage.

    Join this short webinar to hear about:
    *A review of 2019 trends
    *Market trends in 2020
    *The role of contextual data in the future
  • Pandemic Planning for Business Resiliency
    Pandemic Planning for Business Resiliency
    Stephen Head, CPA, CBCP, CISSP, Director, IT Risk Advisory Services & Jeffrey Butler, Director, Risk Advisory Services Recorded: Feb 19 2020 63 mins
    Managing operational resilience in today’s digital environment is extremely challenging. But what happens when the threat is not a computer virus, but a biological one causing much of your workforce to call in sick, either because they are infected or because they are afraid to come in to work. In response to the potential for a widespread pandemic, many organizations are working to create a plan for how essential business processes can be sustained in the face of a pandemic. Proactively dealing with the potential threat of a pandemic increases the organization’s awareness of the potential impacts and costs, and enables them to take actions that reduce the overall risk, minimize the impact of a pandemic on essential operations, and ensure the continuity of essential services.
    This webinar will provide a high-level overview of the impact of a pandemic and explore the following:
    •How past pandemics provide us with a baseline for understanding the potential impact on an organization
    •Which elements of business continuity planning are most applicable to pandemic planning
    •Which elements of pandemic planning differ from traditional business continuity planning
    •Estimating the impact of a pandemic on your supply chain and service providers
    •How to determine your organization's readiness to continue essential operations during a pandemic
    •Ways to assess your current and future organizational exposure under different scenarios
    •Who should be involved (internal and external) in pandemic planning
    •What are some practical steps to begin implementing pandemic planning in your organization
    Whether or not you have a formal pandemic plan, this session will provide practical advice on what is involved in pandemic planning, how to incorporate it in your organization’s overall business continuity management efforts, and how pandemic planning can improve your organization’s ability to continue to operate during such a crisis.
    * eligible for 1.0 CPE credit
  • Removing IT Silos: Accelerating innovation across the IT value chain
    Removing IT Silos: Accelerating innovation across the IT value chain
    Troy DuMoulin, VP of Research & Development at Pink Elephant, and Bruce Randall, Director Product Marketing ITSM, ServiceNow Recorded: Feb 19 2020 59 mins
    Siloed organizations aren’t just a challenge at the enterprise level. Even within IT, different specializations with their own tools can inadvertently wall themselves off, making it hard to collaborate, slow to innovate, and damaging quality of service.

    Join Troy DuMoulin, VP of R&D at Pink Elephant, and Bruce Randall, Director of Product Marketing at ServiceNow, for a discussion of the latest strategies and technologies aimed at helping IT work in a more integrated, automated, and collaborative way. You'll learn:

    - How IT silos restrict the ability to move innovation through the IT value chain.
    - How to adopt an end-to-end view on process automation that spans functions and departments.
    - How ServiceNow can create a single system of record to orchestrate and streamline processes across IT silos.
  • Enabling Event Streaming at AO.com
    Enabling Event Streaming at AO.com
    Jon Vines, AO.com Recorded: Feb 19 2020 50 mins
    Learn how AO.com are enabling real-time event-driven applications to improve customer experience using Confluent Platform.
    The introduction of Apache Kafka and the Confluent platform is supporting AO.com in modernizing the technical approach to delighting its customers. A key part of this enablement is the introduction of an event-streaming eco-system enabling event-driven applications and architecture.
    Throughout this session, we’ll look at the challenges AO.com faced when looking to adopt Kafka, their use of Confluent Platform including Kafka Connect and KSQL and the adoption of Confluent Cloud. We’ll look at the first steps, where the team are at now and what the future looks like.
  • Data at Work - Skills, Part 2
    Data at Work - Skills, Part 2
    Graeme McDermott, Caroline Carruthers and Mark Stubbs Mar 3 2020 10:00 am UTC 24 mins
    Data at Work - Skills, Part 2: Siloed Pockets of Data Expertise. Unearthing Them, Unpacking Them, and Unleashing Their Potential

    In part 2 of our Podcast focusing on Data Skills, our panel of experts discuss how data ops processes are vital to accelerating the provision of data for use by different teams - e.g. Finance or HR, vs traditional environments. Why it's vital to separate the confluence of data and technology. Also covered is how, as well as diversifying in terms of skills, data teams are becoming increasingly diverse in terms of personality and expertise, and why that is important to problem solving. Please note - we recommend that you listen to part 1, before listening to this episode.

    Watch also the introduction webinar to learn more about the series: https://www.brighttalk.com/webcast/15913/382721
  • DataOps Panel: How thought leaders are embarking on the DataOps journey
    DataOps Panel: How thought leaders are embarking on the DataOps journey
    Mark Ramsey (GSK), Anne-Britton Arnett and Phani Konduru (Humana), John Felahi (Solera) & Sandeep Dorawala (Booz Allen Hamilt Mar 3 2020 3:00 pm UTC 27 mins
    Join a thought provoking panel of distinguished thought leaders who are working on driving transformational projects through the adoption of DataOps. Learn why they are doing it? How they have got buy in to start these initiatives and why legacy solutions cannot deliver the results needed in this dynamic and ever-changing IT landscape.

    Whether you are CXO level, an Enterprise Architect or Team leader or a practitioner of Data Engineering or Data Science, there are great insights to be acquired from this panel.
  • Accelerate Your ABM Efforts with Drupal
    Accelerate Your ABM Efforts with Drupal
    Eric Williamson, VP Digital Mktg, Acquia; Judd Mercer, Creative Director & Jeff Calderone, CEO of Elevated Third Mar 3 2020 3:00 pm UTC 58 mins
    For B2B marketers, traditional demand gen tactics are becoming less and less effective. Content strategies with undifferentiated content targeted to thousands of leads simply doesn’t work anymore. How can marketers break through the noise?

    Account Based Marketing (ABM) has been a strategy favored by large enterprises for years. Through identifying and targeting key accounts, tailoring content, and executing strategies for the specific audiences’, companies that practice ABM see stronger marketing results.

    A successful ABM campaign requires a targeted strategy, alignment between sales and marketing, and an integrated martech stack that can deliver personalized content to audiences.

    In this webinar we cover:

    - How to get started with ABM the right way — and the tools you need to get the job done
    - How integrating ABM platforms with Drupal can result in greater effectiveness with lead generation, increased retention and new market growth
    - How personalized experiences with Acquia Lift and other technologies can help strengthen your ABM campaigns

    Tackling both the strategic sales and marketing technology aspects of ABM, you'll walk away from this webinar with insights to improve your demand gen campaigns right away.
  • IoT: 3 obstacles to a successful implementation
    IoT: 3 obstacles to a successful implementation
    Marc Flanagan, EMEA Director, Edge & IoT Solutions, Dell; Baz Khuti, CEO, QIO; and Brian Lappin & Andy Rowland from BT Mar 3 2020 3:00 pm UTC 34 mins
    Many organisations are looking to implement the Internet of Things (IoT), with industry 4.0 being the main driving force. In order to do this successfully, there are three significant obstacles to overcome – implementing the right Edge, securing your project, and delivering a zero touch approach.

    At BT, we are already working with large global enterprises and our partners to meet those challenges head-on.

    Join Marc Flanagan, EMEA Director, Edge & IoT Solutions, Dell; Baz Khuti, Co-founder and CEO, QiO; and Brian Lappin & Andy Rowland from BT to find out how.
  • Beyond ITOM and AIOps to achieve a more comprehensive IT stance
    Beyond ITOM and AIOps to achieve a more comprehensive IT stance
    Don Baker, Sr. Competitive Intelligence Manager, ServiceNow, and Gerard Berhet, Principal Product Manager, ServiceNow Mar 3 2020 7:00 pm UTC 52 mins
    AIOps is the next generation of IT operations analytics and is an important part of a broader IT Ops solution. Its value lies in coupling a deep data understanding with modern machine learning and advanced analytics to provide actionable intelligence to your IT Operations. In this webinar, we will explain how a healthy CMDB, service mapping, discovery and event management are fundamental to a successful AIOps approach and how they enable IT to operate more efficiently on a single system of record. We will also provide a use case to show where AIOps can be extended across ITSM + ITOM + CSM to benefit the enterprise.

    You’ll learn:
    - The right way to build the data foundation with CMDB
    - Ways to reduce event noise with machine learning to get to actionable alerts
    - Unlock additional IT benefits extending AIOps data to IT service management, customer service management, and across the enterprise
  • How to Manage a Work-from-Home Tech Support Team
    How to Manage a Work-from-Home Tech Support Team
    Marc Hedish, Charles Pritzl Mar 4 2020 6:00 pm UTC 30 mins
    Top IT talent wants flexibility and control in their work life. Experis Solutions has learned how to deliver high-quality tech support with teams working remotely. Learn how to manage work-from-home teams - a big trend in IT management - with advice from our experts.
  • Digital Transformation: 4 Things You Need to Know
    Digital Transformation: 4 Things You Need to Know
    Stephen Boals, SVP, Business Development and Global Alliances, Ephesoft Mar 4 2020 7:00 pm UTC 29 mins
    Companies need to transform or they will be left behind in this digital world.

    Data is critical to any initiative. Digital transformation requires that you search for this data so you can actually put it to use. With the majority of business processes including documents and records, many organizations fail to include an intelligent document capture solution in their digital transformation plans.

    Intelligent capture technology using supervised machine learning for data classification and extraction is key to tapping into your hidden data.

    Watch this webinar to explore the best practices for digital transformation initiatives.
  • IT Operations Management - Getting problems solved quickly
    IT Operations Management - Getting problems solved quickly
    Simona Lewis, Advisory Solutions Architect, ServiceNow and Zahra Mushtaq, Snr Technical Support Manager, ServiceNow Mar 5 2020 2:30 am UTC 18 mins
    ITOM Series - Part 3

    ServiceNow offers world-class (24 x 7) customer support to every customer. Our Customer Support team is comprised of trained, experienced professionals with deep product knowledge and real-world experience. The goal of our customer support effort is to help your team resolve issues as quickly as possible.

    In the final part of our series, we will speak with Zahra Mushtaq, Senior Technical Support Manager who will share her almost 6 years of experience at ServiceNow.

    In this session we will give you a deeper understanding of how our IT Operations Management support team runs, frequently asked questions and tips and tricks to best get your problem solved quickly!
  • Forrester Going The Distance – 5 Best Practices For Managing The Digital Employe
    Forrester Going The Distance – 5 Best Practices For Managing The Digital Employe
    Andrew Hewitt, Analyst, Forrester Mar 9 2020 11:00 am UTC 56 mins
    According to Forrester, the need to improve the employee experience (EX) will be a top priority for companies in 2020. While EX has normally fallen under the purview of HR leaders, we now know that digital experience is a critical component of EX. As a result, technology teams are increasingly focused on improving the digital experience to enhance workforce engagement and productivity.

    Nexthink is joined by guest speaker Andrew Hewitt from Forrester for a webinar that will review and explain:

    Why monitoring the digital experience isn’t enough
    How Nexthink can help you manage your company’s digital employee experience

    Five best practices for implementing a more holistic digital experience management strategy
  • Data at Work - Behavior, Part 1
    Data at Work - Behavior, Part 1
    Roberto Maranca, Caroline Carruthers and Wael Elrifai Mar 10 2020 11:00 am UTC 26 mins
    Data at Work - Behavior, part 1: How and why improving how we treat our data will improve how our data treats us.

    In part 1 of our podcast focusing on data behavior, our expert panel explore some of today's most common and critical data 'behaviors' - both good and bad. At how businesses can address these and their data challenges by building and nurturing active data protocols and communities. And why saying that Data = IT, is like saying that Transport = Car Dealership. Once you have listened to this podcast, please listen to the extended discussion in part 2.

    Watch also the introduction webinar to learn more about the series: https://www.brighttalk.com/webcast/15913/382721
  • DataOps: Go Fast and Be Confident
    DataOps: Go Fast and Be Confident
    Girish Pancha, CEO (StreamSets) Mar 10 2020 2:00 pm UTC 22 mins
    The next wave of Digital Transformation is upon us. Enterprises are reliant on software more than ever, and tomorrow's applications are both singularly focused and intelligent.

    Business expectations are higher than ever before, and teams are expected to be both agile and guarantee that the software is always reliable.

    DataOps is the foundation upon which all software will be built in the future, teasing an inherent order and discipline out of the chaos that's otherwise caused by agile, autonomic decision making.
  • Unlocking Possibility and Creating Value: TD Bank Group
    Unlocking Possibility and Creating Value: TD Bank Group
    John Capozzolo Senior Vice President - Canadian Personal Banking Delivery Excellence, TD Group Mar 10 2020 4:00 pm UTC 29 mins
    TD Bank Group is way ahead of the curve with their digital transformation and automation is playing key role. Learn how you too can unlock value by leveraging automation to deliver experiences and solutions to your colleagues and customers.
    TD is the recipient of the Value Driver Excellence in Enterprise RPA Award 2018.
  • 3 Common Pitfalls to Avoid when Migrating to Cloud
    3 Common Pitfalls to Avoid when Migrating to Cloud
    Sury Nagarajan , Solution Architect , Asia & Ian Ward, Solution Architect ANZ, Software AG Mar 11 2020 3:00 pm UTC 33 mins
    Cloud remains to be a top initiative in 2020 and after initial pilots, many are considering increasing their cloud footprint.
    However, when the footprint on the cloud increases, so do the challenges. With a multi-cloud infrastructure comes the complexity of maintaining, controlling, integrating and securing them.
    In this session, we will share details on common mistakes organisations make when migrating applications to cloud.
    Be they packaged applications, legacy applications or even database systems, discover what it takes to successfully migrate to cloud.
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Allison Dowling,Solution Engineer and Lisa Hackbarth,Global Marketing Mar 11 2020 3:00 pm UTC 60 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • The Total Economic Impact™ of ServiceNow IT Applications with Forrester
    The Total Economic Impact™ of ServiceNow IT Applications with Forrester
    Steve Odell, TEI Senior Consultant, Forrester Consulting, and Charlie Betz, Principal Analyst, Forrester Consulting Mar 11 2020 4:00 pm UTC 42 mins
    Of course, we want to be sure our projects are aligned to business priorities, and at a high level they are. But what happens as we double-click into the details? How quickly can we adapt to new opportunities? That’s where a single cloud platform and modern AI-powered user experiences can help.

    Steve Odell, Total Economic Impact Senior Consultant, and Charlie Betz, Principal Analyst, from Forrester Consulting will share the results of their Total Economic Impact (TEI) framework used to study the financial and business impacts of ServiceNow IT applications. You’ll hear how ServiceNow IT applications have helped organizations:

    - Achieve 20% increase in IT fulfiller efficiency
    - Reduce high priority incidents by 25%
    - Realize higher employee productivity and see a 15-point rise of CSAT scores
    - Increase project performance and automation of 20% of services
    - Avoid $4.2M legacy solution costs (over three years) and get 229% ROI in a seven month payback
  • Introduciendo una gestión integrada de la cartera en su estrategia
    Introduciendo una gestión integrada de la cartera en su estrategia
    Pablo Romero, Senior Presales System Engineer - ARIS & Alfabet Products en Software AG Mar 12 2020 10:00 am UTC 60 mins
    La planificación y gestión de la cartera de TI es una disciplina dirigida a los principales interesados dentro de la organización, como los responsables de cartera de proyectos, de aplicaciones y de operaciones, proporcionando una serie de herramientas que les permiten:

    Comprender el estado de sus carteras.
    Optimizar las carteras en términos de KPI, riesgo, coste, agilidad e idoneidad para uso futuro
    Crear escenarios de mejora de cartera y desarrollar hojas de ruta
    Sincronizar hojas de ruta en las diferentes carteras de TI
    Alinear las hojas de ruta con las partes interesadas del negocio.
    Imponer flujos de trabajo de gobernanza en la toma de decisiones de cartera
  • How to Create a Self-Service Portal that Revolutionizes the Employee Experience
    How to Create a Self-Service Portal that Revolutionizes the Employee Experience
    Matt Klassen, VP of Product Marketing, Cherwell Software Mar 12 2020 3:00 pm UTC 45 mins
    IT teams are under increasing pressure to deliver a service experience that meet both the needs and the expectations its users. As today’s workforce comes to expect greater self-sufficiency, along with personalized and instantaneous service, IT organizations must establish a self-service strategy that elevates—if not revolutionizes—the employee experience.

    In this webinar, Matt Klassen, VP of Product Marketing for Cherwell, will discuss how (and why) the employee experience has become central to mission of IT, and why the IT self-service portal must become the new “face of IT.” He will offer practical guidance on how to create an IT self-service portal that:

    • Maximizes portal utilization and engagement
    • Automates and streamlines the request and fulfillment process
    • Provides the visibility needed to spot trends and identify areas for improvement
    • Improves productivity for both IT staff and employees
  • Data at Work - Behavior, Part 2
    Data at Work - Behavior, Part 2
    Roberto Maranca, Caroline Carruthers and Wael Elrifai Mar 17 2020 10:00 am UTC 25 mins
    Data at Work - Behavior, Part 2: How and why improving how we treat our data will improve how our data treats us

    In part 2 of our podcast focusing on data behavior, our expert panel discuss how vital it is to educate people on processes and expected data behaviors; how for people to get the maximum benefit from data, they must first believe in the data. The necessity of starting any reporting process from the desired outcome - look to validate, prove, change or improve something specific. And finally, that we should never fall into the trap of doing things, just because that's the way they have always been done! Please note - we recommend that you listen to part 1, before listening to this episode

    Watch also the introduction webinar to learn more about the series: https://www.brighttalk.com/webcast/15913/382721
  • Data Ingestion to Visualization Journey - "The DoD Story"
    Data Ingestion to Visualization Journey - "The DoD Story"
    Sandeep Dorawala, Vice President & Graham Evans, Principal Director (Booz Allen Hamilton) Mar 17 2020 2:00 pm UTC 24 mins
    In 2018 DoD completed its first-ever audit of the Department of Defense which covered approximately $2.8 trillion in total assets accounting for over 70 percent of the U.S. Government’s ownership. The FY 2018 DoD consolidated audit is arguably one of the largest and most complex financial statement audits ever undertaken in history. This challenge is exacerbated by the hundreds of business and financial systems needed to build the universe of transactions under audit. DoD’s financial management community has created and sustained modern, effective, and cost conscience financial management processes, data, systems, policies, and work-force. This is achieved through a combination of big data, data fusion, and analytics. Booz Allen Hamilton supports DoD and other federal customers in leveraging modern data platform and enterprise analytics techniques that drive these critical capabilities.

    In one engagement with a large DoD client, Booz Allen implemented ~1,200 StreamSets pipelines to move data from more than 200 enterprise systems to a cloud-based data lake for analysis and reporting. They understand the notions around data operations and the need for a flexible framework to align with the DoD goals.

    From ingestion to visualization, they are asked to create a variety of information technology solutions to help the DoD manage their data and resources with the core belief being that operating more efficiently will inevitably lead to saving taxpayer money and preventing warfighter casualties. In this session Booz Allen team will walk through some of the learning and experiences as they rolled out the DataOps approach to solving the OUSD needs.
  • BP & Reinfer: Accelerating large-scale change in Capital Markets
    BP & Reinfer: Accelerating large-scale change in Capital Markets
    Jason Cullabine, Solutions Engineer BP and Dr Edward Challis Co-founder & CEO Re:infer Mar 18 2020 2:00 pm UTC 45 mins
    If you take a close look at Capital Markets Operations, almost EVERY email running through post trade is an exception to a Straight-Through-Process. These emails are a request for some work to be done and a description of the process. Most Financial Services businesses have millions of emails running through their operations, supported by thousands of employees. Recent research tells us that over 70% of operations staff daily activities is taking place outside of “core IT systems”. Humans are the only translation mechanisms between this complicated and opaque world of unstructured email data + action in the IT real estate.
    In this webinar we’ll see how Blue Prism and Re:infer can automatically triage communication, extract intents, key data and information to drive automated processing and deliver transformational change.
  • Increase Automation to Improve Cloud-driven Innovation and Oversight
    Increase Automation to Improve Cloud-driven Innovation and Oversight
    Matt Klassen; Aaron Alexander Mar 18 2020 3:00 pm UTC 45 mins
    The cloud is transforming how organizations drive innovation, but many IT orgs are struggling with balance between giving teams full control and centralized governance of provisioning and computing costs. Both have issues and impacts, but what if automation could hold the key to both better experience for teams and better visibility and control.

    Join us for this webinar where Matt Klassen and Aaron Alexander will discuss how Cherwell can help you automate cloud services such as provisioning while giving management visibility and control of the cloud environment and costs.
    Agenda:
    - 15 minute introduction to key cloud challenges and a proven approach to solve these challenges
    - 15 minute demonstration of a cloud services automation solution from Cherwell
    - Q&A
  • How to Create an App Mesh for API Awareness in a Microservices Architecture
    How to Create an App Mesh for API Awareness in a Microservices Architecture
    Przemek Kulik and Ann Marie Bond, both of Software AG Mar 18 2020 3:00 pm UTC 50 mins
    Businesses are moving away from monolithic on-premises applications and towards distributed microservices architectures. Microservices enable you to compartmentalize business services with different requirements, speed up development by allowing teams to operate independently, adapt to rapidly changing requirements, and be massively scalable.

    But as you gain agility, you also increase operational complexity and cost. How are these services going to find each other? How will they connect? How will they detect failures and retry? When there are issues, how do you troubleshoot them?

    During this demo, learn how you can use the App Mesh to:

    • Transform a microservice into an API, leverage API Gateway as a control plane for application level security, and perform application context-aware transformation and routing without any change to the microservice. Analyze behavior of the application.
    • Seamlessly integrate a new brand into the application by enabling integration of the new microservice with the existing ones. Build, deploy, monitor and secure the API without changes to any existing service.

    API awareness is the next big requirement in microservices. Don't miss your chance to learn more about it.
  • Handwritten Documents in a Digital World
    Handwritten Documents in a Digital World
    Brandyn Campbell, Director of Business Development, Ephesoft Mar 18 2020 6:00 pm UTC 28 mins
    Digital Transformation initiatives often falter when trying to eliminate the processing of both physical and digital documents. Fortunately, handwritten data does not need to sound the death knell for a Digital Transformation initiative, as it does not preclude the digitization and automated processing of critical handwritten business information.

    In this webinar you will:
    • Discover the difference between machine print, hand print and handwriting
    • Learn about Ephesoft's capabilities around form recognition and data extraction
    • Experience a demo of Ephesoft Transact processing hand print and machine print forms for document identification and splitting, data extraction and user validation
  • Data at Work – Leadership: How do you become a leader in data?
    Data at Work – Leadership: How do you become a leader in data?
    Johanna Hutchinson, Peter Jackson and Oylum Tagmac Mar 19 2020 9:00 am UTC 29 mins
    Data at Work – Leadership: How do you become a leader in data? What difference does a good data leader make?

    In our podcast focusing on Data Leadership, our panel of experts discuss the common attributes of good data leadership, to strategize and create advocacy, so that best practice and data insight techniques are adopted across the organization. Using early business gains to establish buy-in is highlighted, along with the practicalities of data leadership within specific roles – including pitfalls to avoid and techniques to adopt.

    Johanna Hutchinson - Head of Data for the Pensions Regulator UK
    Peter Jackson - Director - Group Data Sciences at Legal & General
    Oylum Tagmac - Head of Emerging Solutions & IoT, EMEA at Hitachi Vantara
  • Creating organizational agility
    Creating organizational agility
    Andy Jordan, President, Roffensian Consulting S.A. Mar 19 2020 5:00 pm UTC 56 mins
    Business cycles keep accelerating, while change and disruption are now par for the course. The challenge for IT is how to plan effectively in this more unpredictable environment where annual planning processes just can’t keep pace. 

    Join Andy Jordan, President, Roffensian Consulting S.A. for a look at the way innovative IT organizations use adaptive planning to help them stay agile and aligned with business needs. We’ll discuss how ongoing, adaptive IT planning is now critical to the success of an organization — and how ServiceNow solutions offer more effective and efficient planning tools for this new era.

    - Understand the impact, threats, and opportunities from more frequent IT planning cycles
    - Gain insight into the evolution of adaptive planning and how it will fundamentally change the way IT delivers projects and manages work
    - Get practical guidance on how to apply adaptive planning principles to your own work environment for improved project outcomes