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IT Project Management

  • Shedding a Light on the Unique Requirements of PoE Lighting
    Shedding a Light on the Unique Requirements of PoE Lighting Brian Simmons, Copper Product Manager Recorded: Jul 20 2017 29 mins
    PoE lighting is increasing in popularity due to is cost-effectiveness, energy efficiency and control capabilities, but what is the best way to deploy this technology and what is the best cabling to use? This webinar will explore the details of PoE and PoE Lighting and how Berk-Tek can help you Topics to be discussed include:

    - A high-level overview of PoE
    - How PoE lighting can benefit your organization
    - Details about a new Berk-Tek solution to help you efficiently install and run PoE Lighting
  • 5 Best Practices for Governing Your Content in the Cloud
    5 Best Practices for Governing Your Content in the Cloud Paul Falor, CIO & VP of Strategic Alliances, North Highland Company & Josh Rosenberg, Sr. PMM, Information Governance, Box Recorded: Jul 19 2017 46 mins
    The way we work as an organization is no longer changing.  It has already changed.  People access content from all kinds of devices, across different locations.  Business content is being created and viewed both inside and outside of your organization.  But how do you effectively protect the way it's shared and managed while meeting your compliance needs?  Especially as every business is under increasing scrutiny in the face of new regulations, like GDPR, and constantly evolving security threats. 
     
    Join Paul Falor, Chief Information Officer & Head of Strategic Alliances, North Highland and Josh Rosenberg, Sr. PMM Information Governance, Box to see how your organization can effectively govern content while keeping its people productive.  
     
    Learn about:
    ·  Key considerations for a cloud-first data governance strategy
    ·  Leveraging the big 3 of Information Governance (Retention, Defensible Discovery, and Security Classification) to reduce business risk
    ·  How to use SaaS technology to empower your users while effectively governing their content
  • Why Hybrid IT is a Big Opportunity for Managed Security Service Providers
    Why Hybrid IT is a Big Opportunity for Managed Security Service Providers Aaron Sherrill, Senior Analyst & Dan Thompson, Senior Analyst Recorded: Jul 18 2017 57 mins
    The enterprise is shifting away from on–premise-only IT to a Hybrid IT model that delivers services using internal resources and/or external resources and services, often from multiple providers. While this model of IT can result in cost savings, performance optimization and greater agility, it also significantly increases the complexities of cybersecurity for the enterprise. Enterprises already struggling with cybersecurity will need help to address these concerns – concerns that many enterprises are not aware of or are unable to tackle. The Hybrid IT model does, however, present unique challenges for Managed Security Service Providers (MSSPs), as these providers will be asked to secure environments that span multiple platforms, and in some cases disparate business units. MSSPs are poised to benefit from this shift if they can deliver services to address and mitigate these threats.
  • When Channel Meets Cloud: How Distribution is Adapting to "as-a-Service"
    When Channel Meets Cloud: How Distribution is Adapting to "as-a-Service" Rory Duncan, Research Director Recorded: Jul 18 2017 46 mins
    As the virtualization of IT has increased, the traditional role of the channel partner has changed. Much of the physical infrastructure delivered through distribution has become invisible to end-users, while hyper-convergence has narrowed both hardware and software supply requirements further. Despite this, the role of the channel has never been more important in terms of the delivery of services for support, maintenance and consulting. And with the emergence of new kinds of managed services, hardware appliances, and security requirements, the ability to “connect the dots” will become a key differentiator for those with long-term customer relationships. In this session, Rory Duncan, Research Director for Managed Services & Hosting will outline some of the pitfalls as well as the opportunities for IT distribution partners in the era of Cloud.
  • From Asset To Risk Allocation - Free Workshop and Online Course Intro
    From Asset To Risk Allocation - Free Workshop and Online Course Intro William Goodwyn Ferrell Recorded: Jul 12 2017 54 mins
    Learn How to Manage Risk for Protection - Allocate Risk to Improve Performance for capital market investors.

    Join our guest, William Goodwyn Ferrell, a Wall Street veteran and the founder of Ferrell Capital Management as he introduces his new course.

    During the webinar we will cover:

    1. Why traditional notions of portfolio diversification are no longer effective tools. By replacing Asset Allocation with Risk Allocation you will achieve much more effective means for managing your investment portfolio.

    2. We're going to lay out a system that will teach you how to manage risk for protection and allocate risk to improve performance.


    3. We will introduce a new online course with a special offer for attendees only.
  • C-Level Success and the Secret Weapon of Service and Support
    C-Level Success and the Secret Weapon of Service and Support Jeff Rumburg, Managing Partner at MetricNet Recorded: Jul 11 2017 60 mins
    A growing body of empirical evidence demonstrates a simple truth: the quality and effectiveness of service and support has a direct and measurable impact on the career success of those in IT leadership. When customers are happy with IT support, they are happy with all of IT. And when they are happy with all of IT, that reflects well on the entire executive team.

    In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world's largest corporations, uses benchmarking data and case studies to demonstrate the crucial role that service and support can play in the management and career success of IT executives.
  • The Trifecta of the Embedded Business Intelligence Decision
    The Trifecta of the Embedded Business Intelligence Decision Martin Butler, Butler Analytics, Scott Stranton, Pulse8, Ahuva Hazan-Fuchs, Sisense Recorded: Jul 10 2017 43 mins
    Deciding to embed business analytics into your application will fundamentally shift your product strategy and execution plan.

    During this webinar, will discuss the three perspectives of the strategic, business and product teams as they come together to make a decision that will shape the success of their product.
  • From Asset Allocation to Risk Allocation - The Introduction to a new Course
    From Asset Allocation to Risk Allocation - The Introduction to a new Course William Goodwyn Ferrell Recorded: Jul 6 2017 6 mins
    In this short video, William G. Ferrell will show in a very illustrious way what his upcoming course will be all about.

    If you are a risk manager or a professional investor, your main goal is to increase returns in good times and protect your assets during the bad times.

    Listen to the introductory video and check out the upcoming course
    at www.globalriskacademy.com/p/riskallocation

    Use the attachment tab inside the webinar viewer.

    This course will teach you that traditional notions of portfolio diversification are no longer effective tools. By replacing Asset Allocation with Risk Allocation you will achieve much more effective means for managing your investment portfolio.
  • Workshop: Mastering Operational Risk - Theory and Practice in a single package
    Workshop: Mastering Operational Risk - Theory and Practice in a single package Boris Agranovich, Calvin Lee Recorded: Jul 5 2017 66 mins
    This workshop is designed for busy risk professionals who are interested in studying both theoretical and practical application of ORM but don’t have time to attend in-person classes.

    During the workshop we cover:

    1. 3 things most organizations are focusing on right now.
    2. What are the major steps to take control of operational risks.
    3. How to use Collaborative Risk Management tools to conduct your ORM operations and why traditional risk management practices involving risk registers and Excel are not effective anymore.

    The goal is three-fold:

    1. Existing students will be able to understand more on how to work with the RISKID tool and get an opportunity to ask questions about the subject matter.
    2. People who are planning to join the course will get some explanation in what is the course about, how the e-learning system works.
    3. People who are just interested to know more about ORM
  • The Future Ready PMO
    The Future Ready PMO Andy Jordan, Roffensian Consulting Inc. Recorded: Jun 29 2017 59 mins
    What is a PMO? It’s a question that many organizations are still trying to answer, but according to internationally recognized PMO and PPM expert Andy Jordan it’s a question that is outdated. He believes today’s question needs to be ‘what should a PMO be?’

    In this webinar Andy joins CA’s own Jim Tisch to explore the evolution of PMOs to ensure they are ‘future proofed’ to deliver the evolving needs of organizations. Among other topics Andy will explore:

    •The move from business focused to business driving
    •A shift in emphasis from value to cost of value
    •The evolution from strategic to differentiating
    •The steps necessary to make the change

    Delivered in Andy’s signature high energy style this webinar promises to not only challenge the way you think about project execution and the role the PMO plays, but also to think about the implications on other areas of your organization. Andy will provide a roadmap to help you start that journey of evolution and ensure your PMO is ready for the brave new project delivery world ahead.
  • Risk-Based Testing 101
    Risk-Based Testing 101 Robert Poole Recorded: Jun 28 2017 50 mins
    How do you decide what’s most important to test in your development projects? Risk-based testing provides a straightforward way to decide how and what to prioritize in your tests. In this informative session, Experis introduces you to the concepts of Risk-Based Testing, leaving you with methods and tools to improve your testing processes.
    In this training we answer these questions while teaching participants how to measure and rank risks, using a simple yet comprehensive method:
    •What is Risk-Based Testing?
    •What forms does it take?
    •When should it be used?
    •What are the key elements of risk?
    Who should attend:
    •QA practitioners interested in efficient testing
    •Business analysts who create requirements
    •Technical architects and developers who design and implement solutions to requirements
    •Project managers interested in effective development and test methods
  • ITSM & Analytics Cookbook: Serving Up the Right Data to Perform
    ITSM & Analytics Cookbook: Serving Up the Right Data to Perform Jason Hagen – Process Manager, KAR Auction Services & Heath Ramsey – Director of Customer Success, ServiceNow Recorded: Jun 27 2017 57 mins
    Data is becoming increasingly easy to come by, but how do you harness it to derive value and drive outcomes? How can you ensure that you are delivering meaningful insights when they are needed and where they belong?

    Join this webinar to learn how the IT organization at KAR Auction Services was able to evolve from operating with no visibility or standardized performance metrics to an agile business with real-time insight and the ability to make trusted business decisions. Discover how KAR was able to expand their usage of Performance Analytics and Reporting, leading to marked stability and measurable gains in performance across IT.
  • Mastering Operational Risk. Theory and Practice in a single package.
    Mastering Operational Risk. Theory and Practice in a single package. Boris Agranovich, Calvin Lee Recorded: Jun 27 2017 62 mins
    Join me and our guest, Calvin Lee, Operations Director at RISKID, for a lively discussion as we aim to dispel confusion surrounding many of the elements of the Operational Risk framework.


    Operational risk is perhaps the most significant risk organizations face. Virtually every major loss that has taken place during the past 30 years, from Enron, Worldcom and Baring's Bank to the unauthorized trading incident at Société Générale and the subprime credit crisis, has been driven by operational failures.

    Many financial institutions have spent millions of dollars trying to develop a robust framework for measuring and managing operational risk. Yet, in spite of this huge investment, for many firms developing a viable operational risk management (ORM) program remains an elusive goal.

    This webinar is designed for both current students of the “Mastering Operational Risk” - http://www.globalriskacademy.com/p/orm online course and for other busy risk professionals who are interested in studying both theoretical and practical application of ORM but don’t have time to attend in-person classes.

    The goal is three-fold:

    1. Existing students will be able to understand more on how to work with the RISKID tool and get an opportunity to ask questions about the subject matter.
    2. People who are planning to join the course will get some explanation in what is the course about, how the e-learning system works.
    3. People who are just interested to know more about ORM

    During the webinar we will cover:

    1. 3 things most organizations are focusing on right now.
    2. What are the major steps to take control of operational risks.
    3. How to use Collaborative Risk Management tools to conduct your ORM operations and why traditional risk management practices involving risk registers and Excel are not effective anymore.
  • Introducing Box Drive: Desktop, Meet Cloud
    Introducing Box Drive: Desktop, Meet Cloud Jesse Evans, Senior Customer Education Manager, Box Recorded: Jun 22 2017 59 mins
    Box Drive is the incredibly simple way to stream all of your files — even terabytes of data — right to your desktop without putting the hurt on your hard drive. Join us for a webinar and be one of the first to experience Box Drive, including:
    - A product deep dive and demo
    - Overview of top use cases
    - Support resources for admins and end users
    - An opportunity for you to ask questions
  • Service Mapping ROI: The Right Road to Drive Return
    Service Mapping ROI: The Right Road to Drive Return Ellen Daley, Terrell Pursley, Meghan Lockwood Recorded: Jun 20 2017 46 mins
    Join Acorio's CEO, Ellen Daley, and ITOM expert, Terrell Pursley for the ultimate run-down of ServiceNow's Service Mapping.

    AGENDA:
    1. What is Service Mapping?
    2. How does Service Mapping work? Learn the "crawls" and "gotchas"
    3. How do you know if this is the right investment?
    4. Best Practices to get you started
    5. New use in Service Mapping in Jakarta
  • The Safe, Secure, and Reliable Industrial Internet: A Standards Story
    The Safe, Secure, and Reliable Industrial Internet: A Standards Story Robert A. Martin, Senior Principal Engineer, MITRE and Steering Committee Member, Industrial Internet Consortium Recorded: Jun 20 2017 31 mins
    With the emergence of the Industrial Internet of Things (IIoT) many are trying to understand how their organization can step up to the new world of connected things that can cause harm, lead to safety issues, and could serve for decades. Join this session as we explore the driving concepts behind creating a safe, secure, and reliable IIoT system and look at how OMG standards play their role in the new IIoT marketplace and IIoT ecosystems as we evolve our IT & OT cultures into the IIoT culture. Topics discussed include:
    * Safe, Reliable, and Secure - how to tell?
    * Sourcing and integrating trustworthy components
    * Standards and evidence-based value chains in IIoT ecosystems
  • Develop a Thoughtful Monitoring Strategy as the First Step in IT Transformation
    Develop a Thoughtful Monitoring Strategy as the First Step in IT Transformation Nancy Gohring, 451 Research; & Steve Francis, LogicMonitor Recorded: Jun 15 2017 57 mins
    Join 451 Research and LogicMonitor June 15th at 11:00 PST to learn how to develop a dedicated monitoring strategy to better navigate IT Transformation initiatives. This webinar will focus on identifying recent shifts in the IT space.

    Attendees will learn about:

    -451 analyst Nancy Gohring’s take on IT Transformation and related changes in the market

    -The challenges posed by faster and more frequent code and infrastructure changes

    -How infrastructure performance monitoring must adapt in the face of these challenges

    -How LogicMonitor is thinking about and approaching these issues, both internally and for customers
  • The future of retail or how IoT technologies created a smart shopping experience
    The future of retail or how IoT technologies created a smart shopping experience Matthew Stead, Chief Architect, Oryzus Consulting Recorded: Jun 14 2017 21 mins
    We are currently witnessing an increased adoption of cloud and big data technologies. However, in the near future, specialists predict that these technologies will become a thing of the past and IoT will dominate the world. IoT is going to infiltrate every aspect of our lives: work, home, city, hospitals etc. It is also going to change the way we shop in physical stores and online.

    Join this webinar to discover how shopping centres will be transformed from a bricks and mortar purchasing experience to an open sourced market place.

    Allow Matthew to discuss how the market is changing, the challenges this will cause and the application of the advances in IoT technology which will drive a shopping revolution.
  • Any Time, Any Place: The Ultimate Customer Experience!
    Any Time, Any Place: The Ultimate Customer Experience! Jeff Rumburg, Managing Partner at MetricNet Recorded: Jun 13 2017 64 mins
    The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a richer, more satisfying experience for the customer, but savvy support organizations recognize that it isn’t good enough to simply replicate the same service in different channels. It’s really about maximizing the customer experience for each unique channel and device. In this session, you’ll find out how progressive support organizations have harnessed the potential of “any time, any place” support to drive and sustain high levels of customer engagement. You’ll review case studies and benchmarking data that illustrate the power of multichannel, multidevice support in today’s complex IT enterprise.
  • Frame the Change: How to position an agile transformation in your organization
    Frame the Change: How to position an agile transformation in your organization Brian Adkins, Principal Agile Coach and Skip Angel, Transformation Consultant at CA Technologies Recorded: Jun 8 2017 58 mins
    Today’s markets move with incredible speed. You’re bombarded with new competitive threats every day. New companies, new products, new technologies. At the same time, opportunities are opening up like never before, all demanding sophisticated evaluations and quick decisions.

    In this Business Agility Coach’s Corner discussion, you will learn how to shift your organization’s mindset and prepare for an agile transformation. You’ll get the information and support you need to drive groundswell and ensure you are on the path to increased business agility and transformational success.

    Join us on Thursday, June 8, 10am PT / 1pm ET, for a discussion with Brian Adkins, Principal Agile Coach and Skip Angel, Transformation Consultant at CA Technologies to talk about:
    • If your organization’s operational and legacy processes are a blessing and an opportunity for change
    • How to identify and build support for a agile transformation and organizational change
    • How to harness the appetite for change and drive support across siloed departments

    We’ll spend some time talking through this current engagement but also leave plenty of time for questions.
  • Nampa School District achieved high standards for IT Service Management.
    Nampa School District achieved high standards for IT Service Management. Peter Jurhs Recorded: May 25 2017 47 mins
    Please join us for a free interactive webinar to learn how Nampa School District achieved high standards for IT Service Management.

    Mr Peter Jurhs - Director of Information Services- will share his experience and knowledge during this 45 minutes Webinar.
    “My team is able to properly categorize and track issues so we can proactively fix things that are broken before productivity and/or learning are impeded. We can quickly triage and prioritize our activity letting us responsively fix things like a broken key on a computer keyboard and hence maximize the availability of that computer.”

    QUICK FACTS ABOUT THE NAMPA SCHOOL DISTRICT

    - 1 Administrator- 10 Agents
    - 57 tickets per day
    - 88% Customer Satisfaction

    - 17,000 K-12 Students
    - 23 schools - 14 Elementary Schools - 4 Middle Schools - 4 High Schools -1 Career Technical School
  • Connected Healthcare: How to Prepare for Future Bandwidth Demand
    Connected Healthcare: How to Prepare for Future Bandwidth Demand Susan Larson, Marketing Communications Manager Recorded: May 24 2017 27 mins
    The healthcare sector is experiencing explosive growth in bandwidth demand. From transmitting MRI images to wearable devices to video consultations, networks must work at higher-than-ever speeds to deliver services that ensure patient safety. It’s clear that this demand will continue to grow exponentially, putting more and more strain on your network infrastructure. Topics to be covered include:

    - How IP convergence is driving explosive growth in bandwidth demand, particularly in the healthcare sector
    - Healthcare requirements and trends that are contributing to ever-increasing need for more bandwidth
    - Cabling best practices that will help you avoid costly mitigation and/or reinstalls in the future
  • Conversational Technologies- The Catalyst For Customer Service Experience
    Conversational Technologies- The Catalyst For Customer Service Experience Sheryl Kingstone, 451 Research; Jordi Torras, Inbenta; & Phil Jennings, Ticketmaster Recorded: May 23 2017 56 mins
    The shift of customer service from a cost center to an engagement center will spur investments in more intelligent automation and conversational approaches to service and commerce. With 76% of customers preferring digital channels to communicate with businesses, and roughly 40% choosing to chat with a business through SMS, social media or Facebook messenger, conversational technologies have forever changed the customer service experience. Learn first-hand, from industry peers, how smart chatbots are improving how businesses converse with customers, and nurture relationships across the customer journey.

    Join the 451 Group, Ticketmaster and Inbenta for this session to discover how:

    •Digital engagement will shift commerce and service from interactions to conversations [The 451 Group predicts that 80% of all customer interactions will eventually be contained in a self-service channel].

    •Customers want self-service options on their own terms, in their preferred channels, including SMS, web or mobile chat. [The 451 Group data shows 55% of survey respondents prefer self-serve tools to avoid calling a customer service agent]

    •How businesses like Ticketmaster leverage enterprise-class chatbots; key factors to include and what to to avoid when launching a chatbot pilot [55% of companies employ self-service solutions; and 26% say they plan to build a chatbot as part of their self-service strategy]
  • Successfully manage future-proof business transformations
    Successfully manage future-proof business transformations Marc Leijten and Tjerk Hobma Recorded: May 18 2017 48 mins
    Business climate has changed dramatically, and change has not come to an end yet. As a result, organizations are constantly trying to catch the next wave, but what if the next wave is trying to catch you? Is your business agile enough to deal with all the change? Will you manage to stay ahead of your competition?

    To thrive in the new economy, business transformation is required. The organization, it’s processes, products and services will all need to be optimized to enable continuous innovation and improvement.

    This webcast will be presented in partnership with Novius, creators of the Business Transformation Framework® (BTF), a key enabler for making your strategy work. BTF is a unique approach that connects knowledge of disruptive business models, of new technologies and of successful digital change programs. BTF is agile! With BTF the necessary long term, top down, process of strategic planning belongs to the past. Projects with a high strategic contribution can be started within weeks.

    This approach has proven itself over the past twenty years and will be introduced to you. Over 200 companies have successfully been transformed/are transforming by using this highly successful method.

    Attend this webcast to learn how CA Technologies and Novius can support your transformational efforts and how to break the barriers between ideas and outcomes.
  • Unleashing the Enormous Power of Call Center KPIs
    Unleashing the Enormous Power of Call Center KPIs Jeff Rumburg, Managing Partner at MetricNet Recorded: May 16 2017 63 mins
    In Unleashing the Enormous Power of Call Center KPIs, MetricNet provides an overview of the Best Practices in Call Center Performance Measurement. Our best practices help call centers lower costs and increase customer satisfaction!

    Viewers will learn:

    How the industry's top performing Call Centers track and trend their performance.

    How to use Call Center KPIs diagnostically to achieve World-Class Performance.

    How to apply Best Practices in Call Center Performance Measurement and Management.

    The key success factors in performance measurement from the industry's top performing Call Centers.
  • Workloads, Data Centers & Cloud Strategy: Market & Technology Trends
    Workloads, Data Centers & Cloud Strategy: Market & Technology Trends Carl Lehmann, Principal Analyst with 451 Research, and Don Davis, Technology Director for Iron Mountain’s Data Center busines Jul 25 2017 3:00 pm UTC 60 mins
    IT planners have far more options as to where to run their workloads than ever before. On-premises data centers, co-location facilities and managed services providers are now joined by hybrid multi-clouds – a combination of Software-, Infrastructure- and Platform-as-a-Service (SaaS, IaaS, and PaaS) execution venues. All have unique operational, performance and economic characteristics that need to be considered when deploying workloads.

    In this Webinar Carl Lehmann, Principal Analyst with 451 Research, and Don Davis, Technology Director for Iron Mountain’s Data Center business will discuss how industry leading enterprises determine the best execution venues for their workloads by addressing:

    •The market and technology trends that influence workload, data center and cloud strategy
    •How to evaluate the characteristics of various workloads and execution venues
    •How to manage workloads across on-premises and off-premises ecosystems
    Attendees will learn how to formulate an IT strategy that can be used to guide the decision criteria needed for placing workloads on their best execution venues, and enable the migration and ongoing management of workloads across a hybrid multi-cloud enterprise architecture.
  • What Even the Best Firms Miss About Customer Service
    What Even the Best Firms Miss About Customer Service Ellen Daley, Vikas Nehru, Nitin Badjatia Jul 25 2017 5:00 pm UTC 75 mins
    Join Acorio CEO, Ellen Daley, 3CLogic's CTO, Vikas Nehru, and ServiceNow's Senior Director of Business Strategy, Nitin Badjatia, for this panel discussion about Customer Service in the real world & what most companies are getting wrong.

    While we know that customer service is a critical defining characteristic, executing effective Customer Service somehow falls flat in the real world. The challenge is that delighting customers means more than just responding quickly to requests and issues from them – it means ensuring the all functions are involved and present in helping customers. This is a paradigm shift of the last 2 decades of Customer Service which set to prioritize response over resolution.

    Join a panel of executives from ServiceNow, 3C Logic, and Acorio as they explore the challenges facing customers and executives alike, and explore the transformative results customers in the real world have driven using the power of the ServiceNow CSM platform.
  • Today’s Modern Business Management
    Today’s Modern Business Management James Chan and Laureen Knudsen Jul 26 2017 4:00 pm UTC 60 mins
    Being an adaptive enterprise means having the ability to rapidly respond to changing conditions. As the market changes, you adapt. As customer feedback comes in, you adapt. As your competitors shift their focus, you adapt. 
     
    Join James Chan and Laureen Knudsen, of CA Technologies, on Wednesday, July 26, 9am PT / 12pm ET, as they dig deeper into how Modern Business Management is essential to a thriving, adaptive enterprise. During this webinar, you’ll learn:
     
    •How enterprise-wide business visibility provides real-time, continuous project data 
    •How to align funding for the projects agile teams are working on 
    •How financial and performance metrics connect financial models and audits to delivery practices 
     
    The adaptive enterprise is leveraging real-time visibility that allows it to proactively embrace changes and transform negatives into opportunities that move the business forward. It is prepared to respond to nearly every possibility with speed and agility and to take advantage of every circumstance. Are you ready?
  • Behavior-Driven Development: A Guide to Agile Practices
    Behavior-Driven Development: A Guide to Agile Practices Joshua Eastman, Test Automation Architect Jul 26 2017 5:00 pm UTC 60 mins
    Behavior-Driven Development with Ruby/Cucumber automation is a practical, fail-proof, read-to-use strategy or process that improves software quality and decreases costs. 

    Ambiguity and miscommunication cause the majority of critical defects and undesirable outcomes in the software development lifecycle. Behavior Driven Development (BDD) ensures that requirements are accurate. It builds a mutual understanding of what should be developed and tested through a common vocabulary.

    This webinar introduces BDD methods that promote product quality by generating business requirements in Gherkin (Given-When-Then) format. Tool agnostic, BDD emphasizes communication between business, requirements analysts, developers, and testers to ensure quality expectations are achieved. Describing requirements in the form of system behavior eliminates scope creep and guarantees proper software functionality.
  • Time for Banks to Reassess Their Risk of DDoS Attacks
    Time for Banks to Reassess Their Risk of DDoS Attacks Tom Bienkowski, Director of DDoS Product Marketing, Arbor Networks Jul 27 2017 4:00 pm UTC 45 mins
    A study by McKinsey suggests the increased operational risk of digital innovation threatens 6% of the net profit for a retail bank. Renowned hactivist group Anonymous’ OpIcarus; a Distributed Denial of Service (DDoS) attack siege on the world’s banking infrastructure and other well publicized successful attacks have exposed just how vulnerable banks are to such threats. The reality is modern day DDoS attacks are getting more frequent, more sophisticated, and are commonly used as a distraction during the data exfiltration stage of advanced threat campaigns. The unfortunately reality is that in many cases, these attacks succeed because the targets were simply inadequately prepared to stop them.

    Join this webcast to learn:
    •The latest trends in DDoS attacks.
    •Commonly overlooked costs due to DDoS attacks.
    •And best practices in DDoS attack defense.
  • How to Scale Agile SAFely at the Portfolio Level
    How to Scale Agile SAFely at the Portfolio Level Dean Leffingwell, Scaled Agile, Inc & Tamara Nation, CA Technologies Jul 27 2017 5:00 pm UTC 60 mins
    Scaled Agile, Inc recently released SAFe® 4.5, with feedback from users and the community. In the words of Dean Leffingwell, Director and Chief Methodologist at Scaled Agile, Inc.: “we believe you’ll find 4.5 to be leaner, more Agile, and better at fostering faster innovation and learning than any of its predecessors”.

    Join Mr. Leffingwell and Tamara Nation, Agile Transformation Consultant at CA Technologies, on Thursday, July 27, 10am PT / 1pm ET, as they discuss:

    •What’s new with SAFe 4.5
    •How CA Agile Central supports SAFe 4.5 at the portfolio level
    •How successful companies combine SAFe implementation and CA Agile Central

    We encourage you to join us for the first of a three-part series on how CA Agile Central Products and Services supports scaling agile SAFely.



    SAFe is a registered mark of Scaled Agile, Inc. Reproduced with permission © 2011-2017 Scaled Agile, Inc. All rights reserved.
  • High Scale, High Stakes: Adjusting Focus and Investment at the Network Gateway
    High Scale, High Stakes: Adjusting Focus and Investment at the Network Gateway Dan Cummins, Senior Analyst with 451 Research and Tim Chiu, Senior Director of Product Marketing with Symantec Aug 2 2017 6:00 pm UTC 60 mins
    As cloud continues to erase the network perimeter, it’s more important than ever to align IT infrastructure to track more closely to the businesses it serves.

    As a result, gateway technology choices and investments need to fit the cloud model and fit in terms of security use case, value, and real-world business requirements.

    Join Dan Cummins, analyst with 451 Research and Tim Chiu, Senior Director of Product Marketing at Symantec, for an informative webinar on August 2 to hear a discussion of network security today.

    Agenda:

    - Discussion on the increased dependence on HTTP and HTTPS

    - The limitations of Firewalls in the web and cloud world

    The increasing critical need for web gateways, both on premise and in the cloud, for achieving:

    - Access governance for users and devices

    - Verifiable protection against advanced attack methods

    - Agile risk management and measurable return on investment.

    Important opportunities are at hand right now to integrate network and cloud-based approaches to achieve coordinated and robust anti-malware, privacy, policy and connectivity capabilities, while continuing on a path to flexible, software-defined infrastructure.

    Register Today
  • Call Center Best Practices
    Call Center Best Practices Jeff Rumburg, Managing Partner at MetricNet Aug 8 2017 6:00 pm UTC 60 mins
    An overview of Call Center Best Practices.

    HEAR how the industry's top performing Call Centers Achieve World-Class Status!

    LEARN key strategies for Enhancing your Call Center Performance!

    APPLY Best Practices from your peers in the industry!

    In this webcast, MetricNet will share the Key Success Factors from the industry's top performing Call Centers!
  • 5 Ways to Improve Your Agile/DevOps Automation Strategy
    5 Ways to Improve Your Agile/DevOps Automation Strategy Joshua Eastman, Test Automation Architect Aug 23 2017 5:00 pm UTC 60 mins
    Test automation has become a must, especially in agile and DevOps projects with their goals of continuous integration and fast deployment. QA teams face many challenges today with testing including emerging technologies, digital maturity, and fast-paced delivery expectations.

    In this session, attendees will learn about:
    1.Key challenges in today’s testing landscape that impact automation testing
    2.Ways to set expectations for automation that accelerate buy-in and support
    3.Considerations for prioritizing types of testing and technologies for automation
    4.Understanding who should be included in planning for automation
  • Turbocharge Your Metrics With Benchmarking!
    Turbocharge Your Metrics With Benchmarking! Jeff Rumburg, Managing Partner at MetricNet Sep 12 2017 6:00 pm UTC 60 mins
    Industry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.
  • In Search of Strategic Leadership: Competing to Win
    In Search of Strategic Leadership: Competing to Win Dr. Ted Marra Sep 13 2017 2:00 pm UTC 75 mins
    Join our guest, Dr. Ted Marra as he introduces his new leadership course in Global Risk Academy.

    During the webinar we will cover:

    How does a truly strategic organization think? What is strategic thinking versus strategic planning? What are the vital few factors that will determine your organisation’s long-term success or failure and are they on your radar screen?

    Who should attend.

    People with 10 years management experience minimum up to and including C-Level in all disciplines responsible for strategic decisions or large scale operational issues - so they have large budget and many people reporting to them.

    Managers and senior management from all areas of the organisation having responsibility for planning and achievement of key business objectives.

    Why you should attend.


    - Reflect on how you got where you are as an organisation;

    - What factors were critical to your success? What factors were the basis for your success?

    - What held you back – prevented you from being even more successful?
    - What could you have done differently


    Understand what are the most critical factors that will better ensure your organisation is a “winner” in the future (e.g., next 3-5 years).

    Find out which ones you may be missing and what to do about it before it’s too late and you become just an “average or good” organisation when, with a little effort and the right strategic thinking and creativity, you could take the organisation to the next level of performance and move toward “greatness”.

    How to build exceptional stakeholder relationships and why doing this is critical in especially in turbulent times.
  • DDS Technical Overview Part II - Applying DDS QoS to Solve Real World Problems
    DDS Technical Overview Part II - Applying DDS QoS to Solve Real World Problems Larry Johnson, OMG; Nina Tucker, Twin Oaks Computing; Gerardo Pardo-Castellote, RTI; Angelo Corsaro, PrismTech Sep 14 2017 3:00 pm UTC 60 mins
    Introduced in 2004, the Data Distribution Service has developed into a mature and proven connectivity standard within the IIoT. Today, DDS is at the heart of a large number of mission- and business-critical systems such as Air Traffic Control and Management, Train Control Systems, Energy Production Systems, Medical Devices, Autonomous Vehicles, and Smart Cities. Considering the technological trends towards data-centricity and the rate of adoption, tomorrow DDS will be at the heart of an incredible number of Industrial IoT (IIoT) systems.

    To help you become an expert in DDS and expand your skills in the growing DDS market, Object Management Group offers this DDS technical overview webinar series covering three key areas: (1) the essence of DDS and data-centric systems, (2) how to effectively exploit DDS Quality of Service to build applications that perform and scale, and (3) securing your distributed DDS system.

    This webinar, Part II of the OMG DDS Webinar series, will cover in detail the mechanisms available in DDS to meet challenging real-world application requirements; from discovery to state management, information consistency, data durability, reliability and scalable information distribution. With over 20 different quality-of-service (Qos) policies DDS provides ready-made configurable patterns that can be used to meet most of these use-cases. Learn to leverage DDS Qos and patterns to simplify your application code and increase the robustness of your system. Presented by Gerardo Pardo-Castellote, Ph.D., CTO of RTI and Co-Chair of OMG's DDS Special Interest Group.

    Part I: Introduction to DDS and Key Abstractions presented by Angelo Corsaro, Ph.D., of ADLink Technology and co-chair of OMG's DDS Special Interest Group, is available here https://www.brighttalk.com/webcast/12231/252365

    Part III: Using DDS to Secure Data Communications presented by Nina Tucker, Vice President of Twin Oaks Computing here: https://www.brighttalk.com/webcast/12231/252391
  • ITSM and ITIL Framework: Turbocharge Your Metrics With Benchmarking
    ITSM and ITIL Framework: Turbocharge Your Metrics With Benchmarking Jeff Rumburg, Managing Partner at MetricNet Sep 21 2017 6:00 pm UTC 45 mins
    Industry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.
  • Benchmarking Roundup: Summary of 2017 Service and Support Benchmarks
    Benchmarking Roundup: Summary of 2017 Service and Support Benchmarks Jeff Rumburg, Managing Partner at MetricNet Oct 10 2017 6:00 pm UTC 60 mins
    Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2017 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • Benchmarking Roundup: Summary of 2017 Call Center Benchmarks
    Benchmarking Roundup: Summary of 2017 Call Center Benchmarks Jeff Rumburg, Managing Partner at MetricNet Nov 7 2017 7:00 pm UTC 60 mins
    Many Call Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2017 Global Benchmarking Initiative for Call Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • Future Directions for SysML v2
    Future Directions for SysML v2 Sanford Friedenthal, MBSE Consultant and chair of OMG's SE Special Interest Group and Larry Johnson, OMG VP and Technical Dir Nov 10 2017 4:00 pm UTC 60 mins
    SysML v1 was adopted in 2006, and has been a key enabler of model-based systems engineering (MBSE). Since that time, much has been learned about applying MBSE with SysML. This presentation describes the directions and approach for the next generation of SysML (v2) to provide capabilities that address the limitations of SysML v1, and enable the evolving practice of MBSE.
  • Emerging Trends in ITSM: Any Time, Any Place: The Ultimate Customer Experience!
    Emerging Trends in ITSM: Any Time, Any Place: The Ultimate Customer Experience! Jeff Rumburg, Managing Partner at MetricNet Nov 15 2017 3:00 pm UTC 45 mins
    The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a richer, more satisfying experience for the customer, but savvy support organizations recognize that it isn’t good enough to simply replicate the same service in different channels. It’s really about maximizing the customer experience for each unique channel and device. In this session, you’ll find out how progressive support organizations have harnessed the potential of “any time, any place” support to drive and sustain high levels of customer engagement. You’ll review case studies and benchmarking data that illustrate the power of multichannel, multidevice support in today’s complex IT enterprise.
  • DDS Technical Overview Part III - Using DDS to Secure Data Communications
    DDS Technical Overview Part III - Using DDS to Secure Data Communications Larry Johnson, OMG; Nina Tucker, Twin Oaks Computing; Gerardo Pardo-Castellote, RTI; Angelo Corsaro, PrismTech Nov 16 2017 4:00 pm UTC 60 mins
    Introduced in 2004, the Data Distribution Service has developed into a mature and proven connectivity standard within the IIoT. Today, DDS is at the heart of a large number of mission- and business-critical systems such as, Air Traffic Control and Management, Train Control Systems, Energy Production Systems, Medical Devices, Autonomous Vehicles, and Smart Cities. Considering the technological trends towards data-centricity and the rate of adoption, tomorrow DDS will be at the heart of an incredible number of Industrial IoT (IIoT) systems.

    To help you become an expert in DDS and expand your skills in the growing DDS market, Object Management Group offers this DDS technical oveview webinar series covering three key areas: (1) the essence of DDS and data-centric systems, (2) how to effectively exploit DDS Quality of Service to build applications that perform and scale, and (3) securing your distributed DDS system.

    This webinar, Part III of the OMG DDS Webinar series, will take an in-depth look at the latest advances in the DDS standards to meet the demanding cyber-security requirements of today’s industrial connected systems. From authentication and access control to integrity and encryption, learn how to leverage DDS Security features to secure your connected system against cyber attacks, while maintaining a flexible, scalable architecture. Presented by Nina Tucker, Vice President of Twin Oaks Computing.

    Part I of the OMG DDS Webinar Series: Introduction to DDS and Key Abstractions presented by Angelo Corsaro, Ph.D., of ADLink Technologies and co-chair of OMG's DDS Special Interest Group, is available here: https://www.brighttalk.com/webcast/12231/252365

    Part II of the OMG DDS Webinar series: Applying DDS QoS to Solve Real-World Problems, presented by Gerardo Pardo-Castellote, Ph.D., CTO of RTI and Co-Chair of OMG's DDS Special Interest Group, is available here: https://www.brighttalk.com/webcast/12231/252387
  • The Coming Enterprise Service Desk – How Information Technology Can Lead The Way
    The Coming Enterprise Service Desk – How Information Technology Can Lead The Way Jeff Rumburg, Managing Partner at MetricNet Dec 5 2017 7:00 pm UTC 60 mins
    ITIL, and more broadly, IT Service Management, is now a 31-year-old discipline. It was originally established in the UK under the government of Margaret Thatcher in 1985. For those working in IT Service and Support, the implications of this are profound. First, it means that IT support professionals have an enormous body of knowledge to draw upon for industry best practices. Secondly, it almost always means that other corporate services, such as HR, facilities, safety, etc., are far less mature than IT Service and Support. Savvy IT managers recognize this opportunity, and are increasingly taking up the challenge of providing enterprise leadership in corporate services.

    I want to challenge leaders from both IT and non-IT services to give serious thought to the role of enterprise services in your organization. This is the kind of opportunity that doesn’t come along very often. It has the potential to transform the delivery of all services in the enterprise, while saving money and improving the quality of service that your customers receive. Moreover, it can be a game changer for your career. Enterprises worldwide are in desperate need of leadership on this issue. So if you have been looking for that next big career opportunity, it may be right in front of you!