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IT Project Management

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The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.
  • You've just learned that your CMS vendor has been acquired. Don't panic. Be prepared. Create an action plan that will guide you and your team through the uncertainty and to an informed decision that's best for your company.

    You’re probably asking a few questions:
    - What about the product roadmap they just showed me? Is it still valid?
    - What does this mean for our website update?
    - Who do we turn to for technical support?
    - What's the impact on our relationship with our service provider?

    Your CMS is the foundation for your website, so we know that this can be a time of stress, uncertainty, and misinformation. That’s why we've brought Cathy McKnight to the rescue. Cathy is a co-founder and the Vice President of Consulting at Digital Clarity Group, and has advised numerous clients who faced precisely this scenario. In this DNN webinar, Cathy covers:

    - Immediate next steps
    - How to weigh your options
    - Strategic advice on migrating your CMS to a new vendor (if necessary)

    Join Cathy to learn how to address your current (or future) situation.
  • Get your website visitors to take action:

    Social network share. Invite advocates to share content on Twitter, Facebook and LinkedIn.

    Create content. Incent users to create blog posts, discussions, ideas and questions.

    Comment on content. When users receive comments on their content, they’re more likely to remain interested in participating.

    Answer a question. Save the time of your customer care team by having your customers help answer questions.

    Vote on an idea or answer. Encourage customers to provide feedback on ideas and answers submitted by the community.
  • Ineffective new product development (NPD) pipeline management is a condition that affects many organizations looking for sustainable results from their new product efforts. In most cases, organizations struggle to understand what the symptoms they experience are telling them about their pipeline, and how to focus their energy on initiatives that will make the most impact. In this webcast, CA and Kalypso will review the most common indicators of a faulty NPD process and help diagnose the causes.

    Attendees will learn:
    - The common pain points and symptoms that indicate poor NPD pipeline management
    - Why organizations experience these symptoms, and the underlying causes that produce these pains
    - How to tailor portfolio management principles to treat the symptoms of poor NPD pipeline management, including example that illustrates how portfolio management can drive sustainable results
  • Incident management can be a very costly process, with lots of staff using expensive tools and telephony. It is also very visible to customers, who will let you know very quickly if it doesn’t meet their needs. So it’s really important to make sure this process is as efficient and effective as possible.

    This session will be based on Stuart’s many years of working with clients from a wide variety of industries and countries, many of whom have needed to implement improvements to incident management. Stuart will describe approaches that have worked for other organizations, which you may be able to adopt into your own improvement program.
  • A recent analyst study found that 88% of organizations are “doing Project and Portfolio Management (PPM).” This finding could lead many to believe all is well with this critical business process so essential to strategic success. This is hardly the case as studies also show PPM is still generally immature in enterprises today. The lack of maturity is largely due to the fact that most organizations are addressing only a subset of PPM capabilities. So though almost every organization can lay claim to doing PPM, few are actually doing PPM for all its worth. Many of these organizations will continue to miss out on the incredible possibility and promise of this essential business capability until they grasp and appreciate the full scope and potential of PPM.

    One of the greatest barriers to realizing the full potential of PPM is an enterprise-wide awareness of the span of PPM and the likely gap that must be overcome to achieve it. There is a plethora of great PPM insight contained in the numerous books, methodologies, and frameworks available today, but using this volume of information to get everyone on the same page is a daunting challenge. The key is to use a simple approach and model to quickly establish a common understanding of this critical business discipline and to easily foster the conversations and discussions to drive the endeavor to raise PPM proficiency.

    This brief webcast will present a PPM model that is easy to remember, easy to communicate, and proven to quickly illuminate the gap between existing immature PPM processes and the full scope and potential of comprehensive Project and Portfolio Management.
  • Portfolio planning activities have struggled to gain respect in most businesses. Lack of enterprise-wide orchestration arises from a lack of effective involvement and intimate business knowledge – not simply of operations and processes, but of business imperatives, obstacles and desired outcomes. And the information systems aspects continue to be planned in splendid isolation from the business, causing IT people to mistakenly celebrate victory when a new IT system goes live. However a project only really starts when the IT goes live, and so the planning needs to be fully integrated. This can only be accomplished first by building strong relationships with business peers that will result in measurable value creation. The next step is to implement a sophisticated PPM system that can handle the extreme complexity of orchestrating all the business and related technology portfolio of initiatives, capable of optimizing the plans (and the outcomes) as the business environment changes.

    To achieve this, a new PPM model needs to be created to look at portfolio management in a holistic way, enterprise-wide. Planners need a capability that will generate multiple scenarios and real-time decision support. This dimensionality and complexity is well beyond the capacity of the human brain. By implementing such a tool, IT would be positioned as a critical partner with the business – not just in implementing mainstream information systems, but also in helping the business with a much better way to plan and manage all of its key initiatives effectively

    This session focuses on how enterprise leaders and divisional leaders and IT leaders should be working in harmony to orchestrate great business outcomes, rather than looking after their parochial interests.
  • The development of a solid product innovation strategy is undoubtledly a collaborative effort, and company cultures that support an open and robust dialog will be more able to evolve their strategies to address their changing business environments.

    Attend this webcast featuring Michelle Jones from Stage-Gate International as she discusses how these companies are better equipped to address risk and derive more value from their product innovation efforts. Also hear why aligning your product innovation strategy is an important precursor to making continuous strategic assessments and project prioritization decisions.

    All attendees will gain insight into the 5 key elements that comprise a consensus based innovation strategy, the importance of clearly communicating that strategy to drive strategic portfolio management, and the metrics to measure performance.

    This event is approved for 1 Professional Development Unit (PDU) credit.
  • Wall Street expects it and customer demand it – accountability from Sr. Executives for the future direction of their organizations. How can executives ensure their strategic plans are in action and on track? How can they shift and pivot to changing market conditions along with the risks and impacts to the long-term vision and goals? How do you thread accountability from planning to execution to results?

    Join this session, where David Werner, Senior Principal Product Marketing Manager, CA Technologies, speaks with Rick Morris, published Author and Owner/President of R2 Consulting about ways to bring more accountability through your strategic plan.
  • A recent analyst study found that 88% of organizations are “doing Project and Portfolio Management (PPM).” This finding could lead many to believe all is well with this critical business process so essential to strategic success. This is hardly the case as studies also show PPM is still generally immature in enterprises today. The lack of maturity is largely due to the fact that most organizations are addressing only a subset of PPM capabilities. So though almost every organization can lay claim to doing PPM, few are actually doing PPM for all its worth. Many of these organizations will continue to miss out on the incredible possibility and promise of this essential business capability until they grasp and appreciate the full scope and potential of PPM.

    One of the greatest barriers to realizing the full potential of PPM is an enterprise-wide awareness of the span of PPM and the likely gap that must be overcome to achieve it. There is a plethora of great PPM insight contained in the numerous books, methodologies, and frameworks available today, but using this volume of information to get everyone on the same page is a daunting challenge. The key is to use a simple approach and model to quickly establish a common understanding of this critical business discipline and to easily foster the conversations and discussions to drive the endeavor to raise PPM proficiency.

    This brief webcast will present a PPM model that is easy to remember, easy to communicate, and proven to quickly illuminate the gap between existing immature PPM processes and the full scope and potential of comprehensive Project and Portfolio Management.
  • At its most basic level, communication is the transfer of information and ideas between two or more entities. In the context of organizational project and program management, communication is a core competency that, when properly executed, connects every member of a project team to a common set of strategies, goals and actions. Unless these components are effectively shared by project leads and understood by stakeholders, project outcomes are jeopardized and budgets incur unnecessary risk. Effective communications leads to more successful projects, allowing organizations to become high performers and risk 14 times fewer dollars than their low-performing counterparts.

    This webinar reveals the communications challenges that prevent organizations from accomplishing more successful projects, and identifies key initiatives enable organizations to improve their communication as they face their own unique challenges in an ever-changing complex and risky environment.

    This session is approved for 1 Professional Development Unit (PDU) credit.
  • A recent comprehensive survey commissioned by CA revealed some very clear trends in portfolio management and provided evidence of what distinguishes a strong portfolio performer from a weak one.

    In this engaging presentation report author, Andy Jordan will explore these indicators and provide recommendations for how your organization can become more adaptable, agile and responsive to portfolio changes.

    Learn how you can build improved effectiveness into your portfolio execution approach, and how communication can contribute to your success.

    This event is approved for 1 Professional Development Unit (PDU) credit.
  • The C-level suite agrees that aligning business and technology objectives are an essential element in achieving what’s necessary to win, retain and serve their customers, however, are they putting their money where their mouths are? The data tells a different story. According to Forrester Research, while two thirds of CIOs and CMOs agree that the CMO is an active participant in strategic planning, the perception of CIO involvement varies significantly between the two roles. Moreover, half of surveyed PMO leaders feel they have all the tools in place to competently manage the portfolio pipeline. Companies are routinely adopting practices to deliver faster and better; it’s time for executives to do the same. Effectively managing a portfolio that enables business leaders to achieve their strategic objectives requires tooling that supports pragmatic practices in order to gather data at the right level and at the right time.

    This presentation examines portfolio management trends and best practices that high achieving organizations have applied to turbo charge their planning process.

    Forrester Research, Inc., The State Of Strategic Execution In 2015, January 27, 2015

    This event is approved for 1 Professional Development Unit (PDU) credit.
  • At a time when digital transformation is driving significant change across all industry sectors, it is critical that organizations are able to align functional and cross-functional project activities to their strategic objectives. In the digital economy, the lines between technology, new product development, applications, service delivery and change management are increasingly blurred, and it's vital for the business to have an integrated view, not only to support strategic planning and investment prioritization, but also to effectively manage these initiatives through execution. The project portfolio management process must also evolve to handle both fast-moving digital initiatives and longer-term projects, with a shortened feedback loop that engages project teams and business stakeholders, and provides visibility at all levels. This session will address topics including:

    ·How to align projects to business goals in planning AND execution
    ·Why PPM is vital for a digital project portfolio
    ·How PPM can unify cross-functional initiatives
    ·When to consider changes to PPM processes
    ·Why project visibility is critical to successful business change

    This event is approved for 1 Professional Development Unit (PDU) credit.
  • SMI has powerful features that allow you to publish and schedule reports across the organization. In this Academy, Dan Munoz with Westbury provides you with tips and tricks to enable Publications.
  • Continental discusses what value reporting brings to their IT business by partnering with Westbury. Includes a demo.
  • The importance of an effective PPM solution is undisputed. Companies around the world have been using CA PPM (formerly Clarity) for more than ten years, and new companies are deploying it every day. With such a huge install base and so much historical use, why then do some companies still struggle with successful deployments?

    It all comes down to The Lost Art of User Adoption.

    Too often we see organizations pat themselves on the back for designing and implementing the perfect PPM solution, assuming that their users understand the how and the why as well as the project sponsors do. And when the new system gets turned over to the users, the organization is surprised when the users question it, or outright reject it. In hindsight, a small investment in User Adoption would have gone a long, long way.

    In this 60 minute webinar, we'll cover:

    •Why User Adoption Matters
    •It Seems Expensive! Is It Worth It?
    •Understanding the Challenges
    •One Size Does Not Fit All – Designing the Perfect User Adoption Program

    Who should attend: Executive Sponsors, Department Heads, PMO Managers

    Register today!
  • In the era of the consumer review, an increasing number of digital channels and a 24/7 shopping cycle, customers are more empowered than ever before and are driving major changes within businesses. Since the cost to acquire a new customer is so high, many businesses are looking to increase the lifetime value of customers they already have and are implementing loyalty programs. With loyalty programs comes data. Organizations have an opportunity to utilize this data to better understand their customers and drive actionable insights, but only if the data captured is accurate and consolidated.

    Join us with Loyalty360 to discuss:

    •The prevalence of loyalty programs and data collection
    •Strategic initiatives around loyalty
    •Consumer insights available through data
    •Three ways to improve loyalty insight
  • Corporations spend billions of dollars a year on management consulting, much of it aimed at developing a great strategy. The most senior executives and key personnel apply countless approaches and methodologies to strategic planning but studies show only a fraction of these formulated strategies are ever executed. Even if a company is successful in identifying the correct set of actions that will lead to enterprise success, many fail because they don’t understand the critical link between strategy and stellar project and portfolio management.

    Sound portfolio management enables organizations to identify, define, and prioritize the investments required to realize enterprise strategy – and it doesn’t stop there. Portfolio management involves more than initiating projects and programs. Portfolio management enables the continual oversight required to ensure those investments stay in lock-step with enterprise strategy and the mechanisms to make the adjustments necessary to ensure strategic success.

    This webcast provides a thought-provoking overview of the connection between the two most critical governance mechanisms of every enterprise, strategic planning and portfolio management. Participants will walk away with a concrete understanding of the relationship between strategy and portfolio management and how together they enable an enterprise to achieve its business objectives.

    This event is approved for 1 PDU (Professional Development Unit).
  • Web Content Management Systems (CMS) manage and organize content on some of the world’s most trafficked websites. Will 2015 be a year of rapid technological change in Web CMS? Or, will we see “more of the same?”

    DNN’s first webinar of 2015 features Laurence Hart, a leading expert in content strategies, content management and digital marketing. Laurence is a digital marketing lead analyst who was formerly CIO at AIIM International and Technology Strategist at Alfresco. Register for our webinar to hear Laurence’s independent take on Web CMS for 2015.
  • Corporations spend billions of dollars a year on management consulting, much of it aimed at developing a great strategy. The most senior executives and key personnel apply countless approaches and methodologies to strategic planning but studies show only a fraction of these formulated strategies are ever executed. Even if a company is successful in identifying the correct set of actions that will lead to enterprise success, many fail because they don’t understand the critical link between strategy and stellar project and portfolio management.

    Sound portfolio management enables organizations to identify, define, and prioritize the investments required to realize enterprise strategy – and it doesn’t stop there. Portfolio management involves more than initiating projects and programs. Portfolio management enables the continual oversight required to ensure those investments stay in lock-step with enterprise strategy and the mechanisms to make the adjustments necessary to ensure strategic success.

    This webcast provides a thought-provoking overview of the connection between the two most critical governance mechanisms of every enterprise, strategic planning and portfolio management. Participants will walk away with a concrete understanding of the relationship between strategy and portfolio management and how together they enable an enterprise to achieve its business objectives.

    This event is approved for 1 PDU (Professional Development Unit).
  • We live in times of constant change, new ideas and techniques, in a market where disruption is the norm. We need to keep up with new ways of working and remain competitive, yet we also still need to ensure that we can deliver the basics well and with quality assurance. Many practitioners need good basic practical advice on making ITSM work. Many managers and directors need clarity around the ITSM value proposition and how to drive the right behaviours for ITSM – this session can help with both of these challenges.

    In the first ITSM Goodness webinar of 2015, Barclay Rae and Suresh GP, of TAUB Solutions, discuss practical solutions, ideas and tips to make implementing ITSM a success. This session will focus in particular on successful ways to navigate through the maze of different ITSM standards, methodologies and approaches, including DevOps, SIAM (Service Integration and Management), as well as ITIL, COBIT and others. It will be an interactive session and we will take and encourage questions from the live audience – so be sure to join in and get some great practical advice and ‘how-to’ guidance!
     
  • Life as a digital marketer in 2015: Juggle more projects, work with more departments, crank out more content, and prove it all works.

    Marketing is so glamorous. No pressure, right?

    (cue the “wrong answer” buzzer)

    DNN makes your life easier, check out this glimpse of Evoq 8 in action, the latest release from DNN:
    - Use Evoq to publish all your marketing content to websites, microsites, social media, and customer communities.
    - Personalize and target content for each visitor, based on their location, visit history, referral source, and more.
    - Instantly visual the performance of any page on your site, without ever leaving Evoq.
    - Access all your cloud-hosted digital assets in Box, Dropbox, Sharepoint or Amazon S3 from one simple interface.

    Click here to watch the full webinar: http://bit.ly/dnn-evoq8
  • How well aligned is your application portfolio to your business stakeholders? The growth of cloud-based solutions requires IT to keep pace and stay relevant with the business to ensure alignment with their strategies, goals & objectives. Instead of IT’s self-serving drive to simplify application landscapes, there is now a much greater acceptance of complexity, and that requires a new approach to making the right portfolio decisions. Being able to react to changes in business climates and make the right decisions is paramount to building business alignment. Arbitrary across-the-board dogma will no longer work with this new generation of tech-savvy business users. This whitepaper and webcast focuses on how IT leaders should be inseparable from the business when aligning and setting priorities within the Application Portfolio, and should be enablers, rather than controllers.

    Learn how business stakeholders should be engaged in application value assessments and be given complete transparency to current/forecasted expenditures and usage patterns. Learn, also, how progressive organizations have implemented governance models that foster independence, innovation & agility without the downside of overlap, runaway costs and anarchy.

    This event qualifies for 1 Professional Development Unit (PDU credit).
  • Service desk KPIs have evolved and matured significantly over the past two decades. Today’s service desks routinely track twenty or more KPIs, and the focus has shifted from tactical/operational metrics to the more strategic metrics of business value and ROI. In this session, you’ll take a journey through the past and explore twenty-five years of service desk benchmarking data. Attendees will learn about the most common service desk KPIs, changing averages in service desk performance, the evolution of KPIs, the holistic discipline of performance measurement and management, and what today’s KPIs tell us about the future.
  • CA Technologies has just released CA PPM 14.2, the latest version of the industry-leading Project & Portfolio Management solution. In this live webcast, David Werner from CA Technologies will discuss the exciting new features and functionality in the 14.2 release. Joining David in this webcast will be Lisa Hagin of VersionOne to discuss the available integration of VersionOne’s industry-leading Agile solution with CA PPM. Both speakers will answer questions from audience.
  • Join Petri IT Knowledgebase Contributing Editor Russell Smith as he discusses what IT professionals need to know about Windows Server 2003 End of Support, which arrives on July 14th, 2015. Learn about Server 2003 to Server 2012 migration tips, including how to manage Active Directory, virtual machines, and other infrastructure during the transition. In this webinar you will learn:

    -Windows Server 2003 End of Support (July 2015) is approaching fast.
    -What the specific details of Windows Server 2003 End of Support are.
    -How to plan out a Windows Server 2003 migration to a newer Server OS.

    Jason Acord, an inside systems engineer at Veeam, will demonstrate how Veeam Availability Suite v8 can provide you with peace of mind before, during, and after your migration from Windows Server 2003 to Windows Server 2012 R2. Jason will show you how Veeam’s solutions can help you with:

    -Learning the challenges (and opportunities) with Windows Server 2003 End of Support
    -Migration strategies and physical-to-virtual (P2V) solutions to challenges with migrating off Windows Server 2003
    -How Veeam Backup & Replication software can play a key role in protecting your data during the WS 2003 EOS process
  • Unlike the service desk, which has been extensively benchmarked over the past two decades, desktop support benchmarking is a relatively recent trend. As a result, many support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend in desktop support and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2014 Global Benchmarking Initiative for Desktop Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and managers who ignore these facts do so at their own peril, for the simple truth is this: the success and longevity of an IT management team are directly tied to the success of service and support. In this session, Jeff Rumburg will use benchmarking data and case studies to demonstrate the untapped value of all service and support organizations.