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IT Project Management

  • Design-led BPM with Prof. Michael Rosemann
    Design-led BPM with Prof. Michael Rosemann
    Professor Michael Rosemann, Professor of Information Systems and Executive Director, Corporate Engagement at QUT Recorded: Dec 9 2019 41 mins
    Listen to world-renowned expert, Professor Michael Rosemann as he discusses Design-led Business Process Management as a way to combine Design Thinking and BPM with the aim of developing contemporary, customer-centric business processes.
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Brian Albertelli, Solution Engineer and Lisa Hackbarth, Global Marketing Recorded: Dec 5 2019 49 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • Proactively Manage Your IT Operations and Software Assets
    Proactively Manage Your IT Operations and Software Assets
    ServiceNow ITOM & SAM Teams - Ryan Wood-Taylor and Emory Zhao Recorded: Dec 4 2019 53 mins
    How do you do more with less? Fortune 500 CIOs use ServiceNow to connect different IT solutions into one intelligent and intuitive cloud platform. Unlock productivity with digital workflows that deliver faster, smarter experiences. When you run Software Asset Management (SAM) natively within IT operations you can increase visibility of your business services and optimize multi-cloud environments. With ServiceNow, the industry’s only single architecture platform, deploying or removing software with orchestrated workflows has never been easier.

    In this webinar, you’ll learn tips to help you:
    - Maximize existing ServiceNow investments
    - Proactively manage IT operations and software assets
    - Use intuitive workflows to simplify ITOM and SAM
  • Meet Cohesion: The enterprise-grade, low-code Drupal website builder
    Meet Cohesion: The enterprise-grade, low-code Drupal website builder
    Jakub Suchy, Senior Director of Solutions Architecture, Acquia & Jonathon Cartwright, Product Manager, Acquia Recorded: Dec 4 2019 38 mins
    Whether you’re a developer, site builder, designer, or marketer, there is one thing we can all agree on: building websites needs to be faster and easier. Acquia’s acquisition of Cohesion, the first enterprise-grade, low-code Drupal website builder, is a direct response to this need.

    Watch Acquia’s Cohesion webinar to learn how Cohesion helps you quickly create and modify Drupal sites, layouts, and templates using an intuitive drag-and-drop interface.

    No matter your role, you’ll walk away with a comprehensive understanding of how to get the most out of your Drupal investment with Cohesion:

    - Create and design Drupal websites with drag and drop templates and without the headache of coding PHP, CSS, and HTML.
    - Replicate and customize sites in a low-code mode to reduce the total cost of ownership, whether you’re developing one or thousands of sites.
    - Leverage Cohesion to migrate from Drupal 7 to Drupal 8 faster and more effectively.
    - Watch this webinar and see why site builders, designers and marketers alike are getting excited about Cohesion!
  • Axonius' Top 10 Most Frequently Asked Questions
    Axonius' Top 10 Most Frequently Asked Questions
    Daniel Trauner Recorded: Dec 3 2019 17 mins
    Daniel Trauner, Director of Security, answers the top 10 most frequently asked questions that Axonius receives from customers and prospects.
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Corey Donohue, Solution Engineer and Lisa Hackbarth, Global Marketing Recorded: Dec 3 2019 52 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • Guide to Paperless Automation
    Guide to Paperless Automation
    Jason Tillman, Nintex Product Manager Recorded: Dec 3 2019 29 mins
    Paper-based processes are old world, inefficient and costly ways of doing business. It’s a surprise how many companies still use paper processes in today’s digital age. But it doesn’t have to be this way. In today’s business environment, paper processes are easily removed and digitized to become more efficient and cost-effective.

    In this 30-min session, we’ll run through best practices on how to migrate your processes into the digital world and recommendations on how to tackle change management.
  • 3 Easy Ways to Monetize your APIs
    3 Easy Ways to Monetize your APIs
    Ian Ward, Solution Architect, Software AG Recorded: Nov 28 2019 54 mins
    This DevCast examines three easy ways to monetize your APIs.

    You will learn:

    •how to package your APIs so that partners and developers can adopt them (for free or paid) and take part in revenue sharing.

    •how to meter consumption and charge according to consumption.

    •how to create tiered packages with APIs and transactions
  • How Apache Kafka® Works
    How Apache Kafka® Works
    Michael Bingham, Technical Trainer, Confluent Recorded: Nov 27 2019 62 mins
    Pick up best practices for developing applications that use Apache Kafka, beginning with a high level code overview for a basic producer and consumer. From there we’ll cover strategies for building powerful stream processing applications, including high availability through replication, data retention policies, producer design and producer guarantees.

    We’ll delve into the details of delivery guarantees, including exactly-once semantics, partition strategies and consumer group rebalances. The talk will finish with a discussion of compacted topics, troubleshooting strategies and a security overview.

    This session is part 3 of 4 in our Fundamentals for Apache Kafka series.
  • RPA-Crashkurs: So starten Sie Ihr erstes Automation-Projekt
    RPA-Crashkurs: So starten Sie Ihr erstes Automation-Projekt
    Ricardo Ullbrich, Blue Prism; Felix Körner and Patrick Bienia, Ernst & Young Recorded: Nov 26 2019 54 mins
    Best Practices & Live Demo – RPA verstehen & erfolgreich in Ihrem Unternehmen umsetzen

    18 Stunden durchschnittlich verlieren Mitarbeiter pro Woche an unproduktiven Aufgaben . Dabei könnten viele Aufgaben automatisiert und so kostbare Zeit für die Kernaufgaben freigesetzt werden! Wie das geht? Mit Robotic Process Automation (RPA). Wiederholende Routinearbeiten können künftig von einer Software übernommen werden und geben dadurch den Mitarbeitern mehr Zeit für die wirklich wichtigen Aufgaben.
    In einem Webinar zeigen Blue Prism und Ernst & Young gemeinsam und in komprimierter Form, wie mit „Connected-RPA“ Unternehmensprozesse in eine Automation-Software überführt werden können.

    Work Smart – Save Time

    5.000 Entscheidungsträger und Mitarbeiter wurden zum Thema RPA befragt. Angst durch RPA ersetzt zu werden, besteht beim Großteil der Mitarbeiter nicht. Wagen Sie also den Schritt und begeben Sie sich auf eine neue Ebene der Digitalisierung.

    In unserem Live Webinar zeigen wir CFOs auf, wie sie mittels RPA erfolgreich Prozesse in ihrem Unternehmen automatisieren können, welche Vorteile ihnen die RPA-Software bietet und wie der aktuelle Forschungsstand ist.

    Alle Webinar-Inhalte auf einem Blick:

    •Einführung in die RPA-Welt.
    •Wie sich Konzerne, mittlere und kleine Unternehmen die Vorteile von RPA zunutze machen können.
    •Welche praktischen Erfahrungen aus Best Practices Unternehmen heute schon anwenden können (Beispiele und Kostenindikation).
    •Ein Blick ins Innere: So funktioniert die Automation-Software (Demo)


    Presenters:
    •Ricardo Ullbrich, Partner Solution Consultant, Blue Prism GmbH
    •Felix Körner, Manager und RPA Lead FAAS, EY
    •Patrick Bienia, Manager in der prüfungsnahen Beratung, EY
  • Delivering a Hyper-Local Supply Chain Experience at Scale
    Delivering a Hyper-Local Supply Chain Experience at Scale
    Jim Hendrickson, Professor of Supply Chain at Ohio State University Recorded: Nov 21 2019 47 mins
    Featuring research from Jim Hendrickson, Prof. of Logistics at Ohio State University. Jim will share his insights on changing consumer preferences and the pressure this is adding to supply chain organizations to increase flexibility and speed in their operations.
  • Bringing Cybersecurity Back to Basics
    Bringing Cybersecurity Back to Basics
    Lenny Zeltser Recorded: Nov 21 2019 28 mins
    Innovation in the endpoint security technology market has increased exponentially in the past decade, moving from signature-based AV to AI and cloud-based EPP/EDR tools. While organizations purchase and implement many different solutions to protect and manage their endpoints, several challenges persist in making sure the right agents are installed on every relevant device.
  • From Projects to Products: A new way to manage business outcomes
    From Projects to Products: A new way to manage business outcomes
    Brian Nathanson, Product Management, Clarity PPM Recorded: Nov 21 2019 45 mins
    Under pressure by disruptive competitors and discerning customers, more companies are focused on delivering tangible business outcomes. To effectively manage business outcomes, organizations need to transition from traditional project management to product-based funding and delivery. Indeed, 85% of businesses have already adopted, or plan to adopt, a digital product-centric delivery model, according to Gartner. Join Clarity PPM product manager Brian Nathanson for a 30-minute primer on Digital Product Management.
  • Future of RPA: Behind the Scenes at Blue Prism's AI Research Labs
    Future of RPA: Behind the Scenes at Blue Prism's AI Research Labs
    Jacques Cali | Dave Moss | Colin Redbond | Kevin Whittingham | Paul Nerger Recorded: Nov 21 2019 44 mins
    How will RPA function in the future? What exciting things are on the horizon?

    Join us for a spotlight session from Blue Prism World 2019 on Blue Prism’s AI Research Labs and Decipher. We’ll share the secret on how to create intelligent, adaptable digital workers that learn from people. You won't want to miss this session!

    Speakers:
    - Jacques Cali, Director of Research, Blue Prism
    - Dave Moss, CTO and Co-Founder, Blue Prism
    - Colin Redbond, Head of Technology, Strategy and Architecture, Blue Prism
    - Kevin Whittingham, Head of Product, Blue Prism
    - Paul Nerger, VP Digital Exchange, Blue Prism
  • Leverage App Portfolio Mgmt to drive strategic & business capability alignment
    Leverage App Portfolio Mgmt to drive strategic & business capability alignment
    ServiceNow ITBM Team - John Hose and Debbra McGrath Recorded: Nov 20 2019 56 mins
    Learn how your organization can use Business Capability Mapping and Business Strategy to drive prioritization in your demand pipeline and improve alignment to key business outcomes.

    Managing your business capabilities and strategic planning on the same platform can have its advantages. Having your business capabilities and enterprise strategies integrated and aligned to your demand management process and optimized against all other work on a single platform is game changing. It drives alignment between IT and the business that every organization is striving for and enables them to converge on a single enterprise strategy.

    Join John Hose, IT Business Management Advisory Solution Consultant and Debbra McGrath, Sr. Technical Product Marketing Manager as they discuss the challenges you’ll encounter and how our strategic Business Management planning solution can ensure you’re investing in key business initiatives.This webinar features:

    - Tips on how to analyze your business capabilities and identify areas to invest, divest, or retire.
    - How to use that information to prioritize demand intake and integrate into other demand process flows.
    - Best practices to collaborate with your enterprise architects and business stakeholders to drive continuous planning.
    - Review of ServiceNow’s strategic portfolio management capabilities.
  • What to Watch For in Cloud Service Agreements
    What to Watch For in Cloud Service Agreements
    Claude Baudoin, cebe ITKM, Dominick Grillas, Impestra, Jyoti Chawla, IBM, Steve Woodward, Cloud Perspectives Recorded: Nov 20 2019 61 mins
    Cloud Service Agreements (CSAs) are the series of documents that govern the relationship and obligations between a cloud customer and a cloud service provider. They contain many clauses whose impact customers may not fully understand, and they are mostly written by the providers to limit their legal and financial exposure. Knowing what to look for, what to expect, and what can be negotiated to improve the terms and conditions when the customer can leverage the competition, is very important to avoid surprises. The Object Management’s Group’s Cloud Working Group (previously known as the Cloud Standards Customer Council) recently published version 3 of “Cloud Service Agreements: What to Expect and What to Negotiate.” Our webinar will present an overview of our recommendation, with special emphasis on the changes in both technologies and business practices that motivated this update.
  • Digital Transformation - Work Smarter Than Before With NetApp & Google Cloud
    Digital Transformation - Work Smarter Than Before With NetApp & Google Cloud
    Lena Scaramuzzo, NetApp | Andrew Bird, Panamoure Ltd Recorded: Nov 20 2019 14 mins
    Join this interactive interview with NetApp as we discuss how their new partnership is changing the face of Google Cloud’s capabilities.

    Enabling businesses to move, deploy and manage enterprise applications - including Windows, SAP and Oracle - onto Google Cloud without re-architecting, NetApp’s technology is powering a new flexible, agile and economic cloud solution.

    As of 9am GMT (20th Nov 2019) Google Cloud volumes is generally available and we announced new opportunities between NetApp and Google to enable our customer opportunities.

    Panellist - Lena Scaramuzzo, Director of Business Development - Google Cloud Platform, NetApp

    Moderated by Andrew Bird, Partner & Consulting CTO, Panamoure Ltd
  • How Google and NetApp are Powering the Next Generation of The Data-Driven Cloud
    How Google and NetApp are Powering the Next Generation of The Data-Driven Cloud
    Dick Dijkstra (Google), Oliver Krause (NetApp) & Donald Wasterfall (NetApp) Recorded: Nov 20 2019 49 mins
    Join this panel discussion with business leaders from NetApp and Google as they discuss why they teamed up to provide a solution to enable businesses to change the world with data.

    With a fully managed file storage service that is integrated into the Google Cloud Platform, the strategic offering is bolstered by multi-protocol support and performance and availability characteristics that are necessary to run enterprise and Windows applications seamlessly.

    Tune in to hear how NetApp and Google have partnered to build the ultimate cloud toolkit that enables businesses to seamlessly manage their data and applications, and how, by unlocking the power of data, NetApp and Google Cloud are helping customers thrive in the age of Digital Transformation.

    Panellists

    Dick Dijkstra, Cloud Technology Partner Lead Northern Europe, Google
    Donald Wasterfall, Google Cloud Lead EMEA, NetApp
    Oliver Krause, Cloud Architect, NetApp

    Moderated by Andrew Bird, Partner & Consulting CTO, Panamoure Ltd
  • Axonius' Top 10 Most Frequently Asked Questions
    Axonius' Top 10 Most Frequently Asked Questions
    Daniel Trauner Recorded: Nov 18 2019 18 mins
    Daniel Trauner, Director of Security, answers the top 10 most frequently asked questions that Axonius receives from customers and prospects.
  • Stop chasing payments and increase your cash flow
    Stop chasing payments and increase your cash flow
    DocuSign Recorded: Nov 14 2019 59 mins
    It goes without saying that small businesses are more successful and confident when they get paid. Unfortunately, when it takes multiple steps to collect payments, you're simply adding friction that works against this. Multi-step, unintegrated processes can be error prone, leave you waiting for payments longer than you should have to, interrupt your cash flow, and impede the rest of your processes. It's old-fashioned, too.

    Technology innovations today let you integrate your payments workflow into your customer funnel from start to finish. You can accelerate your agreement and collection processes, request payments easily from your customers, and get paid instantly.

    Learn how to stand out from the crowd with better customer service by removing boundaries and friction in the payment process, eliminate clunky customer interactions, and spend more time servicing customers rather than collecting payments when you join this VB Live event!

    You'll learn how to:

    * Accelerate sales from quote to cash and eliminate the risk of nonpayment
    * Provide the kind of customer service that helps you stand out from the crowd
    * Connect payments and agreements into a single workflow
    * Eliminate payment delays or failure to collect and the 10+ hours it takes to chase payments

    Speakers:

    * Chris Davey, Senior Director, SMB Marketing and Strategy, DocuSign
    * Meghan Grady, Business Development, Product Partnerships, Stripe
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Brian Albertelli and Lisa Hackbarth Recorded: Nov 14 2019 50 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • Bringing Cybersecurity Back to Basics
    Bringing Cybersecurity Back to Basics
    Lenny Zeltser Recorded: Nov 13 2019 28 mins
    Innovation in the endpoint security technology market has increased exponentially in the past decade, moving from signature-based AV to AI and cloud-based EPP/EDR tools. While organizations purchase and implement many different solutions to protect and manage their endpoints, several challenges persist in making sure the right agents are installed on every relevant device.
  • See ServiceNow IT Service Management in action
    See ServiceNow IT Service Management in action
    Ian Rahn, Solution Consultant, ServiceNow Recorded: Nov 12 2019 56 mins
    Join us for a live demo of our modern, cloud-based ITSM solution, what makes it better and how it can transform work for the better. You’ll learn how to consumerize the Self-Service Portal for end users. We’ll also demonstrate how to report incidents and follow that incident to its root cause through Problem Management and its remediation with Change Management.

    Register to learn what you need to manage a ITSM suite that will make you a leader in pushing innovation and transformation in your organization and beyond.
  • VentureBeat Live: 5 predictions for AI’s impact on customer experience in 2020
    VentureBeat Live: 5 predictions for AI’s impact on customer experience in 2020
    VentureBeat & Bold360 by LogMeIn Recorded: Nov 12 2019 60 mins
    As 2020 closes in, it's time to learn our lessons from the best and worst of 2019's customer experience trends, and then brace ourselves for the impact that AI and chatbot technology will have on customer experience next year and beyond.

    So join us for a tour of the most under- and over-hyped customer experience trends of the year, plus the best examples of how AI and CX/customer engagement made an impact in 2019. Then we’ll take a look at the future: How AI and machine learning technology will make chatbots more sophisticated, change how brands and customers interact, impact the customer service journey from start to finish, and more.

    Help us make some wild predictions about the future of AI-powered customer service, learn why Gartner thinks now is the time to start investing in chatbot technology, get a perfect line of sight into the biggest challenges and opportunities for CX in 2020, and more when you register now for this VB Live event.

    Registration for free!

    You'll learn about:

    -The future of customer engagement
    -The challenges, opportunities, and trends in universal accessibility
    -How digital technology and AI impacts in-store experiences
    -Finding the happy medium of personalization
    -Why privacy and security is a customer service issue

    Speakers:

    -Katherine Hird, Senior Product Marketing Manager, Bold360 by LogMeIn
    -Ken Dodelin, VP Conversational AI Products, CapitalOne
    -Prince Arora, Director Product Management, Albertsons Companies

    More speakers coming soon!
  • Total Economic Impact of Acquia: Research from Forrester Consulting
    Total Economic Impact of Acquia: Research from Forrester Consulting
    Alan Botwright, Senior Solutions Architect, Acquia & Jon Erickson, VP, Director, TEI at Forrester Research Recorded: Nov 11 2019 40 mins
    If you’re like many businesses, you want to get websites and digital experiences up and running faster. You also want to unlock greater productivity in your team. And, of course, you want to show you’ve made wise investments. But proving ROI can be tough. Let us help.

    Watch this webinar to hear a guest speaker from Forrester as they discuss findings from the Total Economic Impact™ (TEI) of Acquia Cloud Site Factory and Acquia Lift¹. This in-depth analysis explores how companies are using Acquia’s technology to deliver impactful business results. Acquia will discuss how the intersection of people, process and technology involves shining a light on legacy mindsets and rollout approaches associated with getting the best engagement from your digital channels.

    In this webinar, we cover:

    How companies are using Acquia’s technology to deliver impactful business results
    How businesses can see their ROI increase to 316%
    What is DXP and how do you manage digital chaos?
    How to solve the innovation gap from ‘Websites’ to DXP
    Agility leading to competitive advantage
    A detailed analysis of the TEI study conducted by Forrester Consulting on behalf of Acquia

    Visit www.acquia.com/acquiaROI to learn more about the study & how Acquia can help you drive more ROI.

    _______________________________________
    ٰ¹The Total Economic Impact™ Of Acquia Cloud Site Factory And Acquia Lift, a June 2019 commissioned study conducted by Forrester Consulting on behalf of Acquia.
  • Enabling Event Streaming at AO.com
    Enabling Event Streaming at AO.com
    Jon Vines, AO.com Dec 10 2019 11:00 am UTC 50 mins
    Learn how AO.com are enabling real-time event-driven applications to improve customer experience using Confluent Platform.
    The introduction of Apache Kafka and the Confluent platform is supporting AO.com in modernizing the technical approach to delighting its customers. A key part of this enablement is the introduction of an event-streaming eco-system enabling event-driven applications and architecture.
    Throughout this session, we’ll look at the challenges AO.com faced when looking to adopt Kafka, their use of Confluent Platform including Kafka Connect and KSQL and the adoption of Confluent Cloud. We’ll look at the first steps, where the team are at now and what the future looks like.
  • DevOps - The Gateway to API Frontier
    DevOps - The Gateway to API Frontier
    Ian Ward & Sury Nagarajan Dec 11 2019 3:00 am UTC 60 mins
    APIs make it possible for organizations to expose data and services in web apps, mobile apps, connected devices, and other digital products and services to drive innovative business models.
    This strange new world is the API economy. If you want to survive, you need to learn how to successfully assimilate APIs into your architecture: understand how to contain and manage them, discover how to protect them and their access to your unique enterprise data, and learn how to deploy them for maximum success.

    In this demo, we'll take you on a journey through API enablement, management and deployment, using a DevOps approach to help you capitalize on the API economy without compromising your distinctiveness.
  • Driving Results With New ITSM Digital Service Experiences: Customer Stories
    Driving Results With New ITSM Digital Service Experiences: Customer Stories
    Pierre-André Aeschlimann - Solution / Sales Strategist & Evangelist, Cherwell Dec 11 2019 10:00 am UTC 30 mins
    Explore journeys from ITSM to Enterprise Service Management and beyond, with all its opportunities, challenges and requirements.

    Hear how Arriva, HomeAdvisor, Domino's and Atlantic Health have increased employee experience and productivity through innovative service management practices.
  • The 3 product experimentation pitfalls & how to avoid them
    The 3 product experimentation pitfalls & how to avoid them
    Jon Noronha, Director of Product Management at Optimizely Dec 11 2019 6:00 pm UTC 60 mins
    To make the most of the products they design, product teams need to keep iterating, time and again. Experimentation is an incredibly powerful technique — the trick is choosing the right metrics to measure. Choose the wrong ones and you've A/B tested yourself into a hole, and sent your product in exactly the wrong direction. It's time wasted, opportunities wasted, and a big hit to your budget.

    Join this VB Live event now and come away with a blueprint for avoiding the experimentation mistakes and faulty A/B testing habits that can lead product teams down the wrong path, the common errors product teams encounter, tips to avoid pitfalls, and more.

    Registration is free here!

    You'll learn about:

    - The most common mistakes product teams make when running experiments
    - Which metrics correlate best with your business’s success
    - Strategies to scale experimentation across multiple teams and squads
    - How the world’s top technology companies are able to experiment on all product decisions

    Speakers:

    -Jon Noronha, Director of Product Management at Optimizely
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Corey Donohue, Solution Engineer and Lisa Hackbarth, Global Marketing Dec 12 2019 9:00 am UTC 51 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • End user computing trends, predictions, and best practices for 2020
    End user computing trends, predictions, and best practices for 2020
    Ruben Spruijt, Senior Technologist at Nutanix and former CTO at Frame Dec 12 2019 6:00 pm UTC 60 mins
    Nowadays business consumers expect a modern workspace to get work done, recruiting and retaining new talent has become a bigger challenge, and keeping employees engaged and productive has become more difficult than ever. IT departments are faced with an increasingly mobile workforce with devices that need to be updated, optimized, and secured no matter where they are in the world.

    That's why Desktop-as-a-Service (DaaS) is disrupting end user computing and virtual desktop infrastructure, and companies like Google and Microsoft are getting into the mix. They're partnering with end user computing firms to create solutions that can run remote applications and desktops on any device, vastly improving the user experience and making the lives of your business consumers and IT department so much easier.

    Data is centralized and infinitely more secure, the IT department can manage thousands of workspaces anywhere in the world from one console, and the end user's device, whether it's their own or corporate-owned is optimized, making the experience faster and easier to use than ever.

    For a look at the latest developments in End User Computing (EUC), virtual desktop infrastructure (VDI), and DaaS, the pros and cons of VDI versus DaaS, unique use cases and more, don't miss this VB Live event!

    Registration is free here!

    Key takeaways:

    + Tips and advice for VDI and DaaS success in 2020
    + How DaaS and VDI is evolving, and how to prepare your IT department
    + Pros and cons for Desktop-as-a-Service vs. VDI
    + Best practice for DaaS in public clouds and on-premises
  • ServiceNow Predictions for 2020
    ServiceNow Predictions for 2020
    Ellen Daley, Adam Mason, Grant Pulver, Greg Mest, Anna Farrell, Sarah Carley Dec 12 2019 6:00 pm UTC 60 mins
    Join Acorio for our 4th annual ServiceNow Predictions webinar. This year, our ServiceNow experts will share their thoughts on what to expect from ServiceNow in 2020.

    From acquisitions to customer experience, big data, and citizen development, this webinar will dive into the best trends to come in 2020. Be prepared for tomorrow, register today.
  • How to integrate DevOps and ITIL
    How to integrate DevOps and ITIL
    Troy DuMoulin, VP of R&D at Pink Elephant and Gerald Beaulieu, Director of Product Marketing at ServiceNow Dec 12 2019 6:00 pm UTC 60 mins
    Both DevOps and ITIL 4 have a lot to say about deploying and releasing effectively and efficiently into production without impacting availability. However, for many these two disciplines seem to be at odds or at least very complicated and challenging to describe how they work together. 

    In this practical webinar, Troy DuMoulin, VP R&D at Pink Elephant and Gerald Beaulieu, Director of Product Marketing at ServiceNow will provide a clear picture of how these two set of practices are integrated and co-dependent.

    We’ll cover:

    - ITIL Release and Deployment integrated with Agile Project Planning
    - How to scale change authorization without risk
    - The role of Service Validation & Testing and Automated Testing
    - The CMDB, Asset Management and DevOps environment Configuration
  • The best way to automate your IT service management experiences
    The best way to automate your IT service management experiences
    Pierre-André Aeschlimann, Solution / Sales Strategist & Evangelist, Cherwell Software Dec 16 2019 9:00 am UTC 30 mins
    From the first Unix script 50 years ago, to today's AI-assisted robotic process automation (RPA), the choices for automation in ITSM are numerous.

    Join this session to hear Pierre-André Aeschlimann consider the strategic and technological opportunities of automation, and how it can help you support your employee or customer service experiences.
  • Apache Kafka Architecture & Fundamentals Explained
    Apache Kafka Architecture & Fundamentals Explained
    Joe Desmond, Technical Trainer, Confluent Dec 16 2019 11:00 am UTC 57 mins
    This session explains Apache Kafka’s internal design and architecture. Companies like LinkedIn are now sending more than 1 trillion messages per day to Apache Kafka. Learn about the underlying design in Kafka that leads to such high throughput.

    This talk provides a comprehensive overview of Kafka architecture and internal functions, including:
    -Topics, partitions and segments
    -The commit log and streams
    -Brokers and broker replication
    -Producer basics
    -Consumers, consumer groups and offsets

    This session is part 2 of 4 in our Fundamentals for Apache Kafka series.
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Solution Engineers Michael Tripoli and Daniel Welcel Dec 17 2019 5:00 pm UTC 60 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • Why IT Strategy is Dead
    Why IT Strategy is Dead
    Andy Jordan, President, Roffensian Consulting, and Scott Wallace, Sr. Product Manager, ServiceNow Dec 17 2019 6:00 pm UTC 58 mins
    Standalone IT strategy is going the way of the dinosaur — but IT’s role in business success has never been more vital. That’s because IT strategy is now business strategy. Businesses can’t achieve digital transformation without the leadership and input of IT. But IT leaders need to step up to the plate to guide this evolution and drive the innovation that businesses need to survive.

    Join us for a discussion of how IT is playing a critical role in the development and execution of business strategy — including a demo to see how ServiceNow IT Business Management can help you align business and IT priorities. You’ll learn:

    ● How the role of IT in defining business strategy is evolving, with an increased focus on ROI, innovation, and operational efficiency.
    ● The importance of adaptive planning and the role IT leaders must now play in driving change.
    ● Insight into how IT leaders can become more active participants in the critical decisions on the future of the business.
    ● More about the role of ServiceNow IT Business Management in helping IT leaders become effective architects of business strategy.
  • Bringing Cybersecurity Back to Basics
    Bringing Cybersecurity Back to Basics
    Lenny Zeltser Dec 17 2019 7:15 pm UTC 28 mins
    Innovation in the endpoint security technology market has increased exponentially in the past decade, moving from signature-based AV to AI and cloud-based EPP/EDR tools. While organizations purchase and implement many different solutions to protect and manage their endpoints, several challenges persist in making sure the right agents are installed on every relevant device.
  • How to create, protect and publish an API with webMethods.io
    How to create, protect and publish an API with webMethods.io
    Ian Ward, Solution Architect, Software AG Dec 18 2019 2:00 pm UTC 67 mins
    View this recording for more information on:

    - Why digital business requires API management

    - How webMethods.io API can help

    - Live demo: How to create, protect and publish an API with webMethods.io
  • Benefits of Stream Processing and Apache Kafka® Use Cases
    Benefits of Stream Processing and Apache Kafka® Use Cases
    Mark Fei, Technical Trainer, Confluent Dec 19 2019 2:00 pm UTC 56 mins
    This talk explains how companies are using event-driven architecture to transform their business and how Apache Kafka serves as the foundation for streaming data applications.

    Learn how major players in the market are using Kafka in a wide range of use cases such as microservices, IoT and edge computing, core banking and fraud detection, cyber data collection and dissemination, ESB replacement, data pipelining, ecommerce, mainframe offloading and more.

    Also discussed in this talk are the differences between Apache Kafka and Confluent Platform.
  • Apache Kafka Architecture & Fundamentals Explained
    Apache Kafka Architecture & Fundamentals Explained
    Joe Desmond, Technical Trainer, Confluent Dec 30 2019 2:00 pm UTC 57 mins
    This session explains Apache Kafka’s internal design and architecture. Companies like LinkedIn are now sending more than 1 trillion messages per day to Apache Kafka. Learn about the underlying design in Kafka that leads to such high throughput.

    This talk provides a comprehensive overview of Kafka architecture and internal functions, including:
    -Topics, partitions and segments
    -The commit log and streams
    -Brokers and broker replication
    -Producer basics
    -Consumers, consumer groups and offsets

    This session is part 2 of 4 in our Fundamentals for Apache Kafka series.
  • ServiceNow Virtual Agent: Great Experiences, Impressive Scale, Lower Costs
    ServiceNow Virtual Agent: Great Experiences, Impressive Scale, Lower Costs
    ServiceNow ITSM Team - Archana Penukonda and Darius Koohmarey Jan 8 2020 5:00 pm UTC 58 mins
    Employees can ask a lot of routine questions. But you don’t always have the personnel to get them quick answers. That’s where a Virtual Agent can help. It simulates human conversation to answer those everyday questions employees have — 24x7. Employees get a great experience, and you get lower costs and impressive scalability.

    Join us for a webinar on how ServiceNow Virtual Agent can help you do more with less for better employee experiences. We’ll cover everything from a front-end demo of how it all works to a discussion of the back-end components that make it all happen.

    Attend this webinar to:

    - Get an overview of the ServiceNow Virtual Agent solution.
    - See firsthand how the Virtual Agent can serve your organization across chat channels.
    - Learn how to create and customize your own Virtual Agent conversation.