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IT Project Management

  • Feed the Bots: Strategies to Improve Chat Bots through Knowledge
    Feed the Bots: Strategies to Improve Chat Bots through Knowledge Julie L. Mohr Apr 24 2018 3:00 pm UTC 60 mins
    Chatbots rely on programming known questions and answers into the system to make them more effective. The more we know about the questions our customers ask, the more information we have to feed to the Bots and increase their intelligence.

    To improve the success of capturing the proper knowledge and improving self-service, knowledge must be captured in the workflow using the context of our customer. Knowledge captured using our customer's language will improve the success of artificial intelligence and improve the success of offering a new chatbot channel for support.

    In this webinar, we will uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It's time to feed our bots with knowledge management interactions.
  • Insuring the Future: How insurers are going digital first
    Insuring the Future: How insurers are going digital first Bijon Mehta Managing Director, Financial Services, Box | Farron Blanc Vice President, Reinsurance Group of America Apr 24 2018 4:00 pm UTC 60 mins
    The insurance industry, built on stability and predictability, may have been slow to embrace digital transformation, but it's quickly making up for lost time. Squeezed by disruptive start ups and rising customer expectations, innovative insurers are leveraging technology to deliver enhanced service and engaging customer experiences while simultaneously lowering costs.

    During this webinar you'll hear about how you Box is helping leading insurers bring greater efficiency to the claims and underwriting process, reduce costs, empower agents in the field and create more engaging customer experiences.

    Here’s what you’ll learn:
    -How to streamline the claims process to lower costs
    -How to rapidly build custom apps for a better customer experience using Box APIs and SDKs
    -How you can empower claims adjusters in the field with all the data they need, at the scene

    Plus you'll discover how Box is helping insurance companies leapfrog the complexities of digital transformation with Cloud Content Management.
  • Knowledge18 Sneak Peek: An Inside Look from the Experts
    Knowledge18 Sneak Peek: An Inside Look from the Experts Ellen Daley, Ross Rexer, Adam Mason, Johnny Walker, Clark Conway, Meghan Lockwood Apr 24 2018 5:00 pm UTC 60 mins
    Knowledge18 is just weeks away and it’s time to start preparing. Join Acorio’s Experts on a panel discussion on what to expect at this once-a-year conference.

    Highlights will include Customer presentations, new product-focused technology and innovations as well as main themes we expect ServiceNow leadership to be sharing.

    Join our experts; CEO Ellen Daley, VP Adam Mason, VP Ross Rexer, Johnny Walker and Clark Conway who, combined, have hundreds of Knowledge experience.
  • Optimize Your Supply Chain to Improve Business Performance
    Optimize Your Supply Chain to Improve Business Performance Rob O'Regan, Director of Content Marketing Strategy, IDG and Greg Horton, Director of Product Marketing, OpenText Apr 25 2018 8:00 pm UTC 60 mins
    How well information flows into and out of your supply chain network can have a significant impact on your business performance. If communication and transactions are hindered, the results can be disastrous – late payments, missed deliveries, unhappy suppliers, and disgruntled customers.

    Automating interactions with your trading partners can streamline your supply chain operations while increasing visibility. It means that transactions between you, your suppliers, and your buyers happen electronically and automatically. Whether you're looking to simplify supplier integration and collaboration with procure-to-pay, optimize your inventory levels with logistics track-and-trace, or leverage e-invoicing to reduce errors and contain costs, automation is essential to boosting supply-chain efficiency. And a more efficient supply chain can lead to reduced costs, greater agility, and revenue growth.

    In this webinar, IDG Director of Content Marketing Strategy Rob O'Regan and OpenText™ Director of Product Marketing Greg Horton discuss the advantages of automating supply chain networks. Find out how automation can help you derive more value from your supply chain.
  • Finding Meaning in Security Metrics
    Finding Meaning in Security Metrics Mike Gerdes, Director, Information Security Center of Expertise, Experis US, Inc. Apr 26 2018 4:00 pm UTC 60 mins
    The Internet has brought about dramatic changes in the structure, methods and operational capabilities of businesses, and how they interact with their customers, suppliers and communities. Along with the business benefits of the technological advances has come a demand for better security governance, operational risk and performance information to support business decisions and resource allocations. Unfortunately, many security metrics become shelfware or are routinely ignored because the recipients find little value in the measures, metrics and other report contents they routinely receive.
    This session will:
    •describe the various types and uses of metrics
    •establish some common attributes of meaningful metrics
    •discuss the importance of differentiating metrics by audience
    •describe a process for developing meaningful metrics
    •discuss the importance of performing periodic reviews and updates.

    Participants will gain a better understanding of meaningful security metrics and be able to:
    •Recognize some common impediments that prevent metrics from providing value
    •Move beyond the metrics status quo to a portfolio of meaningful metrics
    •Discriminate the security metrics provided based on audience attributes and needs
  • Meet the May GDPR deadline – Critical steps to prepare
    Meet the May GDPR deadline – Critical steps to prepare Paul Kendall, Senior Consultant, Advisory Services Apr 26 2018 4:00 pm UTC 30 mins
    The May deadline for GDPR is approaching fast – and companies that don’t have a solution will face stiff fines. Businesses need to understand the different categories of data, how data is stored, how it moves throughout an organization, and what technical measures they need to take to ensure they are compliant.

    In this 30-minute webinar, GDPR-certified expert Paul Kendall will explain:
    - Critical steps to achieve compliance
    - What companies need to protect
    - How to protect data that lives inside the EU and how to access that data outside the EU
    - Why Forcepoint's GDPR solution is unique
    - What different data breaches mean for GDPR fine activity and how to minimize your chances of losing data
  • Improve Decision Making with Embedded Analytics
    Improve Decision Making with Embedded Analytics Simon Ellis, Program VP - Supply Chain, IDC MfG Insights, Lorenzo Veronesi, Research Mgr, IDC and Mark Morley, OpenText May 2 2018 8:00 pm UTC 60 mins
    You need full visibility into your supply chain to take the optimal course of action for your business. And, you can derive actionable intelligence from your supply chain by applying embedded analytics to your B2B transactions. This enables more informed business decision-making and improved performance.

    Watch this webinar on demand featuring IDC supply chain experts Simon Ellis and Lorenzo Veronesi to learn:

    How embedded analytics can provide deeper supply chain intelligence
    The important benefits gained by applying the VUCA (volatility, uncertainty, complexity and ambiguity) management theory to a supply chain analytics environment
    How to extract maximum value from analytics for your supply chain operations
  • The Coming Enterprise Service Desk – How Information Technology Can Lead The Way
    The Coming Enterprise Service Desk – How Information Technology Can Lead The Way Jeff Rumburg, Managing Partner at MetricNet May 8 2018 6:00 pm UTC 60 mins
    ITIL, and more broadly, IT Service Management, is now a 31-year-old discipline. It was originally established in the UK under the government of Margaret Thatcher in 1985. For those working in IT Service and Support, the implications of this are profound. First, it means that IT support professionals have an enormous body of knowledge to draw upon for industry best practices. Secondly, it almost always means that other corporate services, such as HR, facilities, safety, etc., are far less mature than IT Service and Support. Savvy IT managers recognize this opportunity, and are increasingly taking up the challenge of providing enterprise leadership in corporate services.

    I want to challenge leaders from both IT and non-IT services to give serious thought to the role of enterprise services in your organization. This is the kind of opportunity that doesn’t come along very often. It has the potential to transform the delivery of all services in the enterprise, while saving money and improving the quality of service that your customers receive. Moreover, it can be a game changer for your career. Enterprises worldwide are in desperate need of leadership on this issue. So if you have been looking for that next big career opportunity, it may be right in front of you!
  • Modern Business Management: Creating a Built-to-Change Organization
    Modern Business Management: Creating a Built-to-Change Organization Doug Dockery, Senior Director, Agile Management and Laureen Knudsen, Advisor, Executive Management, CA Technologies May 17 2018 12:30 pm UTC 45 mins
    Transform your entire organization, not just a part of it. Take a modern look now that the world is focusing on business agility rather than thinking about team-level or even scaled Agile.
    Many people and businesses believe that “doing Agile” will solve all their business and organizational problems. The truth is that “doing Agile”, especially team-level agility, is not the same as being an agile organization.
    Authors Doug Dockery and Laureen Knudsen share their years of experience in transforming corporations and organizations to successfully compete and win in today’s fast-paced markets. Using proven techniques and stories of actual experiences in a multitude of organizations, Doug and Laureen relate what it takes to successfully transform your organization, as well as how to tell if your transformation is working.
    This webinar details what you need to know to transform your business to deliver value and thrive. Coverage includes:
    •What Agile means to an executive and the benefits you should be seeing
    •The top failure modes and why so many transformations fail
    •A framework for success, including an operational framework and a transformation framework
    •How big data internal to a company is needed to successfully run a world-wide corporation today
    •The definition of a modern business and what it looks like
  • Mastering IT Metrics
    Mastering IT Metrics Quentin McPhee, Implementation Manager, Vivantio May 17 2018 7:00 pm UTC 60 mins
    IT monitoring and metrics play a key role in measuring IT service management success. By properly analyzing, understanding and measuring where the true value lies in your organization, you can effectively analyze risk, add value, reduce the cost of service delivery and boost the overall performance of your service teams.

    But without knowing what to measure, how to interpret the results and how to leverage your organization’s tools and data to make this possible, you’re setting yourself up for frustration and a lack of clarity in your reporting output.

    On Thursday, May 17th, join BrightTALK and Vivantio’s Senior Implementation Manager Quentin McPhee to learn what you and your senior management need to inform IT decision-making and drive sustainable service improvement, in practical terms.

    Quentin McPhee has more than 20 years’ experience in service management delivery and brings significant knowledge in implementing solutions for all types of organizations.

    This session is not just a ‘back to basics’, but rather will set out what every ITSM organization should be measuring and how to interpret the results, plus how to sustain the measuring process to become a self-aware powerhouse. We’ll also discuss:

    •What value reporting on your ITSM processes can realise
    •Different types of reports and who needs them
    •Tips, tricks and best practices to build out, maintain and sustain your organisation’s reporting structure

    We’ll also cover real-life examples of organizations who have improved efficiency through effective data analysis.


    Vivantio is a leader in help desk, IT service management and customer service software, empowering service teams to embrace automation and improve service levels at hundreds of organisations around the world.