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IT Project Management

  • ServiceNow Predictions for 2019
    ServiceNow Predictions for 2019
    Ellen Daley, Meghan Lockwood, Adam Mason, Dan Lyons, Dale Meyer-Curley, James Hamilton Recorded: Dec 18 2018 62 mins
    Our Experts Weigh In: ServiceNow trends should you look for in 2019

    On Tuesday, December 18th, 1:00 PM EST, 10:00 AM PST, join our panel of 6 ServiceNow enthusiasts as they share what they're looking forward to and what trends they see on the rise in 2019 and beyond for ServiceNow.

    - Artificial Intelligence/Virtual Agent Technology
    - Customer Experience
    - ESM Strategies
    - Big Data & Data Analytics
    - Global Business Services... and more!

    Register Today!
  • Mitä on Lean ja miten HICCS OHD auttaa kokonaisvaltaisen Leanin käyttöönotossa?
    Mitä on Lean ja miten HICCS OHD auttaa kokonaisvaltaisen Leanin käyttöönotossa?
    Kalevi Kaski ja Niklas Christides Recorded: Dec 14 2018 61 mins
    Webinaarin kuvaus - pitkä
    Mitä on LEAN? Tuohon kysymykseen voidaan vastata hyvin erilaisilla painotuksilla. Webinaarissa lähdetään liikkeelle aiheen alkulähteiltä ja kerrotaan miten länsimaat ”löysivät” Leanin. Samoin tuodaan esiin, miten HICCS OHD auttaa kokonaisvaltaisen Leanin käyttöönotossa?

    Nykyajan suuri haaste on saavuttaa kokonaisvaltainen 'Lean' toiminalle, ja se voidaan ainoastaan saavuttaa kun katsotaan yhtiötä ja sen tehokuutta kokonaisaltaisesti 'organisimi' ajatuksella. Organismi 'yleisesti ottaen' toimii vain optimitasolla, kun kaikki osa-alueet ovat terveitä ja se tekee jatkuvasti työtä sen eteen että se sopeutuisi ja selviää omassa elinympäristössä. Hyvä yhtiö on organisimi joka kehittyy orgaanisesti, liian hitaasti se jää jalkoihin ja liian nopeasti se tuhoaa itsensä.

    HICCS OHD Platform tuo meille työkalun, jolla voidaan kartoittaa yhtiön 'organismin' terveys ja kehitystarpeet helpolla liikennevalo vertauksella. Käytäntö perustuu siihen, että yhtiön tehokkuus ja valmius hoitaa tarvittavat tehtävät ja kartoitetaan kokonaisvaltaisesti kysely muodossa [MS Excel], josta saadaan kuva yhtiön tilasta osa-alueittain.

    Kartoituksen perusteella voidaan tehdä jatkuvuus ja kehityssuunnitelmia, jotka ovat kustannustehokkaita ja aidosti tarpeellisia kokonaiskuvaan ja kehitystarpeisiin nähden. Kannattaa muistaa ja huomioida, että nykymaailmassa ei ole yhtäkään yhtiötä, jolla ei olisi kehitystarpeita.

    Tulevaisuuden 'Lean' yhtiö arvioi itseään kriittisesti, on valmis tekemään vaikeitakin päätöksiä nopeasti, ei hitaasti kuten nykypäivänä ja seuraa omaa kehitystä tarkasti [past, present, future]. OHD tarjoaa yhtiöille mahdollisuuden ottaa ensi-askel kohti kokonaisvaltaista 'Lean' tulevaisuutta.
  • Maximize IT Efficiency with SAM on a Single Platform
    Maximize IT Efficiency with SAM on a Single Platform
    Ryan Wood-Taylor, Martijn Braamskamp Recorded: Dec 13 2018 63 mins
    Join this webinar to learn how you can enable end-to-end software life cycle management from a true single platform to optimize software spend and reduce license compliance risk. You will hear from Softline, a ServiceNow SAM partner, about the critical functions and processes that can make your SAM program successful. See a demo of how embedding SAM into everyday IT management such as IT infrastructure changes and Application Portfolio Management are industry game changers.

    Imagine what’s possible when you run SAM from the same place you manage IT.

    In this webinar, you’ll learn:

    How to reduce your software spend
    Where to mitigate license compliance risk
    To drive action natively on the Now platform with intelligent IT operations
  • Reimagining the Contact Center with Bots & AI
    Reimagining the Contact Center with Bots & AI
    Abinash Tripathy, Co-founder, Helpshift Recorded: Dec 13 2018 62 mins
    Bots, artificial intelligence, and messaging — cost-effective, easy-to-implement automation technology —- is gaining a major foothold in customer service organizations, and the impact is palpable. Contact centers are on track to shrink by 50 percent in the next three years as routine tasks are taken over by faster, efficiency-saving bots that can triage requests, boost customer satisfaction, and offer an 8.6 percent increase in profit margin per customer.

    These technologies are also making it easy to tap into the gig economy, which is producing a growing supply of tech-savvy labor for companies that also saves costs. For workers, it means flexible arrangements with low barriers to entry, plus more satisfying employment, now that the grunt work has been eliminated by automation.

    AI and automation is set to level up the workforce, the economy, and your bottom line. For a closer look at the long-term implications of automation, how to invest in the brave new world of work, and more, don’t miss this VB Live event!

    Attend this webinar and learn:

    * The workforce implications of customer service bots
    * How bots and employees can work side-by-side
    * What smart companies are doing to lay the groundwork
    * Future of work - what does it look like?


    * Abinash Tripathy, Co-founder, Helpshift
    * Peter Ryan, Principal Analyst, Ryan Strategic Advisory
    * Stewart Rogers, Analyst-at-Large, VentureBeat
    * Dilan Yuksel Moderator, VentureBeat

    Sponsored by Helpshift
  • 3 Key Essentials for Moving AV to the LAN
    3 Key Essentials for Moving AV to the LAN
    Brian Simmons, Copper Product Manager Recorded: Dec 12 2018 52 mins
    AV technologies are advancing rapidly, and the amount of video traffic crossing IP networks is growing at a rate of 25% every year. By 2021, it’s expected that one million minutes of video traffic will cross global IP networks every single second. With that kind of demand, it’s more important than ever to install an AV system that not only delivers flawless image quality with low latency but also delivers the scalability and flexibility needed to expand your system. Attend this webinar to learn best practices for enterprise AV systems.

    This webinar will cover:
    -AV technologies available today and on the horizon
    -Benefits of migrating your AV system to the IP network
    -How to select the right solution to avoid potential pitfalls.
  • Real Life Secrets and Best Practices of Processing Real-Time Data
    Real Life Secrets and Best Practices of Processing Real-Time Data
    Darren Chinen, Senior Director Data & AI, Malwarebytes and Priya Balakrishnan, Sr. Director of Product Marketing, Redis Labs Recorded: Dec 12 2018 56 mins
    Malwarebytes, the industry-leading anti-malware, and internet security software company, also leads in innovative threat intelligence. One such tool is the interactive remediation map, a worldwide security vulnerability.

    Join us to learn how Malwarebytes uses Redis Enterprise at the heart of their data streams to centralize and visualize data in real-time, providing global information on threats detected, how a virus is conceived and the eventual spread through the world. In this talk, Darren Chinen, Sr. Director, Data and AI at Malwarebytes, will illustrate their use of Redis Enterprise. In this webinar, you will learn to:

    - Drive analytics for heat maps and their threat intelligence tool
    - Capture global malware records and real-time streams and drive stateful transformation
    - Efficiently cache large amounts of data for interactive exploration of malware
  • Siemens | Leveraging cognitive technologies to drive RPA innovation
    Siemens | Leveraging cognitive technologies to drive RPA innovation
    Nikolas Barth, Head of Innovation & Digitalization & Andrea Martschink, IT Strategy & Business Development Robotics, Siemens Recorded: Dec 11 2018 62 mins
    Innovation has always been at the heart of Siemens. In addition to being the largest manufacturing company in Europe, the German conglomerate continues to innovate in a startup fashion and has embraced Digital Transformation and has won their CIO Award based on the work they are doing with RPA.

    In this episode of our Blue Prism Café, discover how Siemens has been leveraging Robotic Process Automation as part of this Digital Transformation journey, and how their global RPA service, run jointly by the Shared Services and IT department, has enabled their lines of business in realizing true efficiency and quality gains along end-to-end processes. You will also get insight as and how they are leveraging some of the latest intelligent automation technologies such as IBM Watson, Celonis and MSFT Azure Chatbot Technology with their Blue Prism Digital Workforce.

    Key takeaways will include:
    • How Siemens built their RPA Centre of Excellence to future proof their RPA and Intelligent Automation Growth
    • Real-life scaled examples of automated processes across various lines of businesses
    • An overview of Siemens' use of Cognitive Automation leveraging RPA
    • Achievements and results from their service delivery model

    • Nikolas Barth, Head of Innovation & Digitalization in Siemens Shared Services
    • Andrea Martschink, IT Strategy & Business Development Robotics
  • IT Service Transformation: How to Make Work Flow Across the Enterprise
    IT Service Transformation: How to Make Work Flow Across the Enterprise
    Mike Johnson, Ryan Mulvaney, Mike Bollman, Pulin Bhatt Recorded: Dec 10 2018 59 mins
    We want you to be a part of the 2018 IT service transformation virtual event!

    Join us for the live event to learn how IT teams are modernizing IT service management, automating key processes across their organizations, and breaking down silos that stand in the way of progress.

    Can’t make the webcast? Register anyway and we will send you the on-demand recording.
  • Business Architecture and Architecture Driven Modernization
    Business Architecture and Architecture Driven Modernization
    William Ulirch, President, Business Architecture Guild and Co-Chair, OMG Architecture-Driven Modernization Task Force Recorded: Dec 7 2018 31 mins
    Architecture Driven Modernization involves taking a holistic approach to transforming application, data and technical architectures, which includes applying a business-driven approach through business architecture. The OMG Architecture Driven Modernization Task Force has been developing industry standards for the past 15 years for assessing, representing and measuring software systems from a variety of perspectives. The presentation will cover:
    *Business-driven IT architecture transformation
    *Architecture transformation challenges, expectations and realities
    *Architecture-driven modernization case studies and reference points
    *A discussion of standards supported by the OMG Architecture-Driven Modernization Task Force (ADM TF)
  • Miksi Lean-hanke epäonnistuu?
    Miksi Lean-hanke epäonnistuu?
    Kalevi Kaski Recorded: Dec 7 2018 43 mins
    Webinaarin kuvaus - pitkä
    Lean-hanke oikein toteutettuna on oiva työkalu tuottavuuden nostamiseen ja toimintamallien jouhevaan läpimenoon läpi organisaation. Se vaatii monenlaista toimenpidettä ja eritasoista osaamista, josta puhumme aluksi. Lisäksi paljastamme tyypilliset "sudenkuopat", joihin Lean hanke voi "hyytyä". Väistämällä nuo "kuopat" epäonnistuminen voidaan välttää ja saattaa hanke onnistuneesti ohi ongelmien.

    Tässä webinaarissa tarkastelemme ensiksi Leanin perusperiaatteita ja toisaalta ihmisten luontaista ominaisuutta muutosvastarintaan. Kykyä ymmärtää käyttäytymisen muutoksien tutkittu kehityskäyrä. Tuomme webinaarissa esiin menestystekijöitä, jotka saavat Leanin "rokkaamaan". Kerromme myös kokemuksia elävästä elämästä, mitkä ovatkaan olleet tyypilliset käytännöt ja sudenkuopat joihin on langettu. Tuomme esiin myös minkälaiset asiat ovat johtaneet Lean toteutuksen epäonnistumiseen. Kokemusten pohjalta esiintuomme keinoja, joilla voimme epäonnistuminen välttää.

    Webinaarin puhujana toimii Kalevi Kaski kattavalla 40 vuoden kokemuksella. Kalevilla on 18 vuoden kokemus Lean Six Sigma ja Lean menetelmien menestyksellisestä soveltamisesta useassa Euroopan maassa. Puhuja on sertifioitu Lean Six Sigma Master Black Belt ja Lean Master.
  • See how to scale agile across the enterprise
    See how to scale agile across the enterprise
    Troy DuMoulin, Thom Gray Recorded: Dec 6 2018 58 mins
    Join Troy DuMoulin, VP of R&D at Pink Elephant, and Thom Gray, Senior Staff Product Manager at ServiceNow, as they discuss how to close the gap between enterprise strategy and team-based backlogs using integrated planning processes, key stakeholder roles, and visual management tools.

    In this webinar, you’ll learn:

    How to connect the strategic planning process with team backlogs
    How to create visibility for both planned and unplanned work
    The role of product owner in bridging strategy with team work
    Learning visual management tools such as Kanban boards, Shared Backlog, and Big Room Planning for easier collaboration.
  • Unified Architecture Framework® (UAF®)
    Unified Architecture Framework® (UAF®)
    OMG UAF Co-Chairs: Matthew Hause, PTC; Graham Bleakley, IBM; Aurelijus Morkevicius, No Magic Recorded: Dec 6 2018 55 mins
    The Unified Architecture Framework® (UAF®) specification is used for modeling systems of systems. UAF was developed by a diverse group of tool vendors, end users, academia, and government representatives at the OMG. It has the full support of the US Department of Defense (DOD) and the UK Ministry of Defence (MOD). It is a DOD mandated standard. Its foundation in UML/SysML improves the integration between architectural framework modeling and system modeling to support post-acquisition lifecycle design and implementation.

    This presentation provides an overview of SysML, a brief introduction to how UAF will provide a standard means of expressing DoDAF, NAF and MODAF using SysML, an overview of the UAF views and viewpoints and language concepts, and selected sample problems to demonstrate how the language can be used.

    This presentation will cover the topics of:
    •UAF modeling as part of the systems engineering process
    •Using capability and systems models to avoid the problems of stovepipe development
    •Using strategic, acquisition and systems modeling to ensure that systems deployment is in line with capability deployment requirements
    •Transitioning from a system of systems to systems development
    •Integrating requirements management into architecture modeling and the development lifecycle
    •The future of architecture development
  • The journey towards a faster, safer and more efficient payments system in the US
    The journey towards a faster, safer and more efficient payments system in the US
    Gene Neyer - Icon Solutions, Carl Slabicki - BNY Mellon, Steve Ledford - TCH, Jim Reuter - FirstBank, Connie Theien - Fed Recorded: Dec 6 2018 61 mins
    The Federal Reserve recently requested public comment on a number of proposals. What does the Fed request for comment mean to the Financial Community and ultimately, to the end-user?

    This webinar is an opportunity to hear directly from the Fed on what is included in the request, an insight into the reaction of The Clearing House, as well as hearing the views of both a large and a mid-sized bank. As your institution is thinking through the strategic implications, take a listen to the experts and then form your own opinions. We also do encourage you to submit your comments to the Fed by the Dec 14th!

    The webinar will be moderated by Gene Neyer, Executive Advisor, Payments, at Icon Solutions. Gene’s extensive payments experience includes membership of the successor to the Fed Fast Payments Taskforce, GFFT, and President of the Supplier Committee at BAFT.
  • Become a Purpose-Driven Organization
    Become a Purpose-Driven Organization
    Shannon Mason, VP of Product Management and Val Zolyak, Director of Product Management Recorded: Dec 5 2018 61 mins
    In today’s fast-paced, disruption-prone markets, it’s not enough to simply optimize for feature delivery. Your entire organization must be aligned around the right outcomes and empowered to achieve them, because velocity and throughput count for nothing if you’re not delivering real customer value.

    In order to do this, your data has to be transparent and actionable, enabling stakeholders at all levels to see how their efforts are impacting the business. Team members need the autonomy to make informed decisions about how their work gets done, while those at the program level need to see dynamic data roll-ups and help remove barriers that create the dreaded “work about work.”

    Leadership needs clarity to ensure that the organization’s strategy is delivering on key objectives and producing high-value outcomes.

    During this webinar, Shannon Mason, VP of Product Management and Val Zolyak, Director of Product Management, will discuss how purpose-driven organizations can:
    •Align teams and empower them to innovate
    •Plan quickly, continuously and confidently
    •Create an outcome-oriented culture

    It is this shared understanding of work that helps to create an outcome-oriented culture, where everyone is accountable for delivering value instead of just velocity.
  • Creating a Winning Security Strategy for 2019
    Creating a Winning Security Strategy for 2019
    Israel Barak, Cybereason | Dario Forte, DFLabs Recorded: Dec 5 2018 49 mins
    Cyber attacks on businesses, organizations and critical infrastructure becoming the norm in 2018. Massive breaches are constantly in the news and consumers are demanding stricter data and privacy protections. Cybersecurity has never been more important to organizations, and the investment in security technology has never been greater.

    CISOs are in the spotlight, and are looking to build the best strategy to secure their organizations, customers and users.

    Join top security experts for an interactive Q&A panel discussion on:
    - The key factors CISOs should consider for their cybersecurity strategy
    - The current and future threatscape
    - Platform Security for 2019
    - Technological solutions that make CISOs' lives easier
    - How organizations are coping with the shortage of qualified security workforce
    - How CISOs can better communicate their strategy to the board

    Israel Barak,CSO, Cybereason
    Dario Forte, CEO, DFLabs

    Panel moderated by:
    Amar Singh, Founder & CEO, Cyber Management Alliance
  • A Walk in The Clouds: The Modern Customer Experience
    A Walk in The Clouds: The Modern Customer Experience
    Jacqueline Touma, Sandy Mathis, Amy Protexter, Razia Richter Recorded: Dec 4 2018 60 mins
    The customer expects fast, personal and engaging experiences, integrated and aligned across touch points in real time.

    The Cloud brings along a paradigm shift in the way customers interact with the businesses and what businesses must be prepared for. Understand what the Modern Customer Experience is and how content and customer analytics are keys to success.

    Organizations need to have the right tools to capture feedback and provide needed content at each point in the life cycle.

    Learn more from our Panel of experts as they share their experiences, best practices, and lessons from leading Companies.
  • FACE™ Profile for UAF®
    FACE™ Profile for UAF®
    Sarah Douglass, Senior Systems Engineer, MITRE Recorded: Dec 4 2018 11 mins
    An increasing number of government and pubic sector organizations are seeking to architect systems based on the Open Group's Future Airborne Capability Environment™ (FACE™) architecture design. For this to occur, FACE modelss must be aligned to supporting DODAF and NAF views and viewpoints, and integrated into the broader set of organizational architectures and models. The C4I DTF is seeking to develop a FACE profile for the OMG® Unified Architecture Framework® (UAF®) aligning FACE concepts into the UAF's ontological foundation and subsequently into DODAF and NAF.
  • Data Distribution Service™ (DDS™)
    Data Distribution Service™ (DDS™)
    Dr. Gerardo Pardo-Castellote, Co-Chair OMG DDS Special Interest Group, OMG Board of Directors, and CTO, RTI Recorded: Dec 4 2018 51 mins
    The Data Distribution Service™ (DDS™) is a middleware protocol and API standard for data-centric connectivity from the OMG®. This presentation will cover the use cases of DDS and share example implementations of the DDS standard. DDS integrates the components of a system together, providing low-latency data connectivity, extreme reliability, and a scalable architecture required by business and mission-critical Internet of Things (IoT) applications.
    In a distributed system, middleware is the software layer that lies between the operating system and applications. It enables the various components of a system to more easily communicate and share data. It simplifies the development of a distributed system by letting software developers focus on the specific purpose of their applications rather than the mechanics of passing information between applications and systems.
  • Unify Portfolio Planning with Lean Thinking
    Unify Portfolio Planning with Lean Thinking
    Anthony Okumura, Doug Page Recorded: Nov 29 2018 44 mins
    In this webinar, you’ll learn about optimizing your business while starting to shape the future.

    Here’s how to invest your money in all the right places:

    Learn how application portfolio management is changing in a “cloud-first” world
    See how ITBM does this via application portfolio management by mapping business capabilities to strategy
    Learn how to unify all the planning that occurs in an organization between business owners, application portfolio professionals, finance, and the PMO
  • Optimizing Your Enterprise Architecture to Scale Your Datasets
    Optimizing Your Enterprise Architecture to Scale Your Datasets
    Pieter Cailliau, Solutions Architect, Redis Labs Recorded: Nov 29 2018 61 mins
    Redis is the perfect fit for microservices, distributed and cloud agnostic applications in a container world. Performance is increasingly important in critical and customer facing applications. Redis is known for its linear scalability in performance; recent benchmarks show up to 50 million ops/sec <1ms with only 26 ec2 instances. Redis Enterprise makes Redis highly available, multi model (like search and graph) and makes scaling in the cloud, on prem, in Kubernetes, seamless, while reducing your TCO.

    In this webinar, you will learn:
    - How the Redis Enterprise architecture assures predictable high performance and high availability
    - How to achieve seamless linear scale and grow your dataset beyond the largest node in the cluster while choosing your own sharding policy
  • Apache Kafka: Past, Present and Future
    Apache Kafka: Past, Present and Future
    Jun Rao, Co-founder, Confluent Recorded: Nov 29 2018 62 mins
    In 2010, LinkedIn began developing Apache Kafka®. In 2011, Kafka was released an Apache open source project. Since then, the use of Kafka has grown rapidly in a variety of businesses. Now more than 30% of Fortune 500 companies are already using Kafka.

    In this 60-minute online talk, Confluent Co-founder Jun Rao will:
    -Explain how Kafka became the predominant publish/subscribe messaging system that it is today
    -Introduce Kafka's most recent additions to its set of enterprise-level features
    -Demonstrate how to evolve your Kafka implementation into a complete real-time streaming data platform that functions as the central nervous system for your organization
  • 2018 Service Management Executive Vision Report: The State of ServiceNow
    2018 Service Management Executive Vision Report: The State of ServiceNow
    Ellen Daley, Meghan Lockwood Recorded: Nov 28 2018 56 mins
    The first of its kind ServiceNow exclusive insight report includes all new original research providing industry benchmarks on the tactics, challenges, priorities, KPIs, and budgets shared by ServiceNow platform owners and executives across the globe.

    Join Acorio's CEO, Ellen Daley, and VP of Strategic Marketing, Meghan Lockwood to learn about the ServiceNow findings.
  • When Collaboration sucks, and the Project Team is in Trouble
    When Collaboration sucks, and the Project Team is in Trouble
    Anjariitta Savolainen and Päivi Äijälä Recorded: Nov 28 2018 33 mins
    When Collaboration sucks, and the Project Team is in Trouble you need to know how to find your way out from the situation. What are human reactions in a tough situation? How diverse we are as human beings How you could co-create fluid collaboration?
    We have collected some ideas for your use in everyday life, whether you are working in a project or not.

    Päivi Äijälä and Anjariitta Savolainen are the Founding Partners of Caleidocons Ltd. They have designed a globally unique, science based team coaching approach, and co-created high trust teams in private and governmental sectors. Their passion is to make positive difference with neuroscience based measures.

    Päivi has facilitated project development workshops first as development aid consultant in more than 10 countries since 1994, then Human Resources Development positions in international and global companies. She has also contributed to increase the awareness of the professional coaching, working for International Coach Federation in Finland, EMEA and Global work groups.

    Anjariitta has worked in senior and executive positions with focus on leadership development in global and international companies since 1996. She has inspired both teams and individuals with her team coaching skills and expertise since 2006.
    Aria Naderi Recorded: Nov 28 2018 56 mins
    Künstliche Intelligenz, einst auf den Großbildschirm beschränkt, steht den Verbrauchern in Grundform mit Alexa-, Siri- und selbstfahrenden Tesla-Autos zur Verfügung. Aber was bedeutet das für die Wirtschaft? Wir haben vielleicht noch keine Ex-Machina-ähnlichen Roboter, aber engagierte "Futuristen" schließen sich in vielen Unternehmen der C-Suite an, um zukunftssichere Entscheidungen zu treffen und sich auf zukünftige technologische Innovationen vorzubereiten.

    KI-Tools basieren auf datenbankgestützter, prädiktiver Technologie, die die kognitive Leistungsfähigkeit des Menschen verbessert. Lernen Sie mit uns, wie Sie mit guten Wissensmanagementpraktiken eine solide Grundlage für KI-Initiativen schaffen können.
  • Kuinka otan työssäni vastaan palautetta, myös negatiivista ?
    Kuinka otan työssäni vastaan palautetta, myös negatiivista ?
    Kaj Kunnas Recorded: Nov 28 2018 43 mins
    Tässä webinaarissa YLE:n urheilutoimituksesta tuttu pitkän linjan urheilutoimittaja ja VUODEN POSITIIVISIN SUOMALAINEN 2016- tunnustuksen saanut Kaj Kunnas seikkaperäisesti ja käytännön esimerkein sparraa, miten me otamme vastaan saamaamme palautetta työssämme, myös negatiivista? Webinaarissa käsitellään sitä, miten me voimme yksilönä ja tiiminä edistää keskustelukulttuuria, jossa hyväksytään erilaiset mielipiteet (sosiaalinen media, yrityskulttuuri, organisaatio, henkilökohtainen brändi) ja samalla vahvistaa omaa mieltä, ajattelu- ja asennetaitoja ja henkilöbrändiä muuttuvassa (työ) maailmassa.

    Urheilutoimittaja Kaj Kunnas tarjoaa keinoja ja käytännön elämän työkaluja, sekä urheilutoimittajana koettuja rajujakin esimerkkejä saamastaan palautteesta toimittajan työssä suoria lähetyksiä suurelle yleisölle tehdessä. Kaj sparraa, miten otetaan työssä parhaiten vastaan palautetta, myös negatiivista (sosiaalinen media, yrityskulttuuri, organisaatio, henkilökohtainen brändi).

    Webinaarissa käydään lyhyesti läpi keinoja ja tapoja, joilla voidaan edistää vihamielisen ( esim. joihinkin avainhenkilöihin, asiakaspalveluun, organisaatioon jne. kohdistuva vihapuhe) sijaan keskustelukulttuuria, jossa hyväksytään erilaiset mielipiteet. Webinaarissa käytännön esimerkein käsitellään negatiivisen palautteen kohtaamista yrityksen, organisaation ja henkilökohtaisen brändin näkökulmista. Tässä aamuwebinaarissa Kaj:n sparraamana tarkastellaan myös sitä, miten eri asemissa oleva ammattilainen, esimerkiksi johtavassa asemassa oleva, tai asiakkaan tai alaisen suoran palautteen kohtaava voi toimia, jos negatiivinen palaute kohdistuu itseen, tai edustamaansa organisaatioon. Tavoitteena on löytää työkaluja eheänä pysyvän ja joustavan mielen ylläpitämiseksi.

    Voit myös tilata Kaj Kunnaksen pitämään räätälöidyn koulutuksen organisaatiollesi tästä aiheesta.
  • Why Your MySQL Needs Redis
    Why Your MySQL Needs Redis
    Roshan Kumar, Sr Product Marketing Manager, Redis Labs Dec 19 2018 5:00 pm UTC 57 mins
    If your application stores data in MySQL or any other relational database, you’ll benefit by inserting Redis in between your application and the database. By using Redis as a front-end database you can:

    1. Boost your application’s performance with minimal code changes
    2. Innovate faster; introduce new features and functions faster than ever before
    3. Scale your application with fewer additional resources
    4. Perform real-time analytics using built-in data structures of Redis

    Join this webinar to learn how you can:

    - Complement MySQL with Redis. Get tips for designing look-aside and write-through caching solutions, session stores, and rate-limiters.
    - Perform real-time analytics using built-in data structures of Redis
    - Scale your application with fewer additional resources
  • Break the chains of legacy virtualization
    Break the chains of legacy virtualization
    Bhavani Yellapragada, AVP of DevOps, Nasdaq Dec 19 2018 6:00 pm UTC 60 mins
    IT leaders look to technology as a business differentiator and rely on it to foster innovation. Enterprises have discovered that hyper-converged infrastructure (HCI) can be the foundation of a modern, cloud-like datacenter. But don’t stop there — going beyond HCI delivers more savings, increases IT agility, and supports multi-cloud goals when you add virtualization as an integral part of your stack.

    How do you harness the power of HCI and virtualization? Sure, there are a wide variety of tools on the market, but choosing the wrong HCI platform could limit your options in how you operate your datacenter or could impede cloud goals — including those associated with virtualization.

    To learn more about the power of HCI and virtualization, how virtualization can remove complexity and increase efficiency, and how to choose the right HCI tool, don’t miss this VB live event!

    Registration is free.

    Attend and learn:
    * How virtualization platform options on the market compare
    * Why to consider changing virtualization solutions
    * How to choose the right virtualization solution
    * How to save thousands in virtualization licensing costs

    * Bhavani Yellapragada, AVP of DevOps, Nasdaq
    * Mike Wronski, Principal Marketing Manager, Nutanix
    * Stewart Rogers, Analyst-at-Large, VentureBeat
    * Dilan Yuksel, Host, VentureBeat

    Sponsored by Nutanix
  • Why Configuration and Asset Management should run on a single platform
    Why Configuration and Asset Management should run on a single platform
    George Spalding, Ryan Wood Taylor Dec 20 2018 7:00 pm UTC 59 mins
    Most IT folks who live in the Ops world exist in a heads-down environment where they care a whole lot about what’s happening right now. However, it’s also important to have visibility on financial or compliance impacts to the business. Configuration Management is great for the here and now but it takes real IT Asset Management (ITAM) to harness the full SDLC (software development life cycle).

    Join George Spalding, EVP, Pink Elephant and Eric Ferrington, Product Manager, ServiceNow as they discuss the relationship of Asset Management and Configuration Management. Imagine what’s possible when you run ITAM from the same place you configure IT.

    In this webinar, you’ll learn:

    Best Practices of Configuration Management
    The relationship between Configuration Management and IT Asset Management
    How to drive action with intelligent IT operations
  • RPA in the insurance industry: lessons learned & best practices
    RPA in the insurance industry: lessons learned & best practices
    Brian Golden, Daniela Caldararu from CUNA | Eric Greenstein from New York Life | Ahson Pai from EXL Jan 8 2019 4:00 pm UTC 90 mins
    Live webinar with: CUNA Mutual Financial Group & New York Life in partnership with EXL
    Insurance companies have an opportunity to leapfrog generations of technology advancements and are driving end to end transformation impacting customer experience through back-end processes such as claims-processing, underwriting and providing policy quotes. Today, more and more businesses have turned to Robotic Process Automation (RPA) and a Digital Workforce to help streamline their processes in order to remain competitive while being able to delight their customers thanks to fast turnaround times and accurate information.
    In this "Insurance Industry" special episode of our Blue Prism Café, we will be welcoming guests from Credit Union National Associate (CUNA) and New York Life Insurance Company for a conversation around "why" and "how" to implement a Digital Workforce, and more importantly what best practices our guests can share to make RPA a long-term and scalable solution for your business, regardless of the industry.
    Key takeaways will include:
    • Specificities of the insurance industry for implementing RPA
    • Real-life examples of implemented processes across various lines of businesses and their results
    • Best practices and lessons learned from launching and scaling a Digital Workforce
    • Brian Golden, Senior Manager Process Automation, CUNA Mutual Financial Group
    • Daniela Caldararu, Director Intelligent Automation and Insight Services, CUNA Mutual Financial Group
    • Eric Greenstein, Head of Strategic Portfolio Management & Process Automation, New York Life
    • Ahson Pai, Global Head of Digital Consulting, EXL
    • Xina Seaton, VP Customer Experience, Blue Prism
    This live webinar will include a live-audience Q&A, so make sure to pre-register and join us on the 8th of January. If you cannot make it on the day, a recording will be made available online afterwards.
  • The Unknown Hero In Financial Services: Hybrid Faxing
    The Unknown Hero In Financial Services: Hybrid Faxing
    Jim Wieser, Senior Strategic Manager, Opentext Jan 8 2019 4:00 pm UTC 19 mins
    Meeting the ever-changing requirements of regulations is an increasing and costly challenge for all organizations in the Financial Services sector. All the while, customers demand faster transaction times and highly available information from financial institutions. Today, fax remains at the core of many Financial Services information exchange processes. Paperless digital fax solutions mitigate the compliance and security risks involved in document exchange, while driving customer service.

    This webinar discusses how digital fax helps automate and integrate faxed content – and its data – with the applications that power business processes. Learn how a hybrid fax deployment, combining integrated on-premises fax software with the cloud for fast and scalable transmissions, decreases compliance risk, reduces transaction times and improves customer satisfaction – all in a single solution.
  • The Future of Work: Driving Digital Transformation
    The Future of Work: Driving Digital Transformation
    Aaron Levie, Chief Executive Officer, Box | Jeetu Patel, Chief Product Officer, Box Jan 8 2019 6:00 pm UTC 40 mins
    Join Box Co-founder and CEO Aaron Levie and Chief Product Officer Jeetu Patel to learn about all the news and innovation from Box.
  • ITSM Series: Kick start your ITSM implementation (1/3)
    ITSM Series: Kick start your ITSM implementation (1/3)
    Bill Hansey, George Rubio Jan 8 2019 7:30 pm UTC 54 mins
    Join us for the first of our three-part webinar series. You’ll learn new ways to consolidate disjointed services and applications, including:

    How built-in best practices can rapidly consolidate your inefficient tools (CMDB, and Incident, Problem, Change) to a single, cloud-based system of action
    How integrated service management with a single CMDB can help your team deliver timely IT services that make employees happy
    How to help your organization be “better, faster, cheaper” and accelerate value delivery
  • How AI and machine learning are supercharging cybersecurity
    How AI and machine learning are supercharging cybersecurity
    Rachael Brownell, Moderator, Venturebeat Jan 10 2019 6:00 pm UTC 60 mins
    Cyber threats continually evolve, growing more sophisticated and aggressive, regularly overwhelming and bypassing traditional security solutions. With AI-powered software trained on large datasets of cybersecurity, network, and even physical information, cybersecurity solutions are increasingly able to detect and block abnormal behavior, even without a known signature or pattern.

    Adding AI into the mix is a major turning point for cybersecurity. It’s growing clear that artificial intelligence and machine learning is the safest, and perhaps the only, path for cybersecurity professionals to really lock down their data and protect the enterprise. These systems offer the fastest, smartest ways to identify and analyze threats in real time -- and find the quickest way to taking them down.

    To learn more about how to improve privacy and security, and how new AI-powered security can protect companies and their customers better, don’t miss this VB Live event!

    Registration is free.

    Attend this webinar and learn:

    How AI is defeating and preventing cyberattacks
    When AI analytics need to be deployed and for what reason
    How to build AI-powered tools that can assure consumers their data is secure
    Real-world AI applications and what they mean for cybersecurity

    Jim Ducharme, VP of Identity Products, RSA
    Dave Clark, Host, VentureBeat

    More speakers to be announced soon.
  • ITSM Series: Deliver amazing IT service while increasing productivity (2 of 3)
    ITSM Series: Deliver amazing IT service while increasing productivity (2 of 3)
    Bill Hansey, George Rubio Jan 15 2019 9:00 pm UTC 58 mins
    Part two will help you deliver an IT service experience everyone loves. Topics include:

    How to deliver a consumer-like employee experience through a self-service portal
    Providing a modern experience with personalized mobile apps, self service portals, and contextual collaboration
    Using machine learning and AI-powered chatbots to automate common requests, making work easier and more efficient
  • ITSM Series: Achieve insights and visibility for continual innovation and improv
    ITSM Series: Achieve insights and visibility for continual innovation and improv
    Bill Hansey, George Rubio Jan 22 2019 7:30 pm UTC 34 mins
    In this final episode, you’ll find out how to make sure your IT services are performing optimally with smart strategies to:

    Get full visibility with built-in dashboards and Performance Analytics providing real-time, actionable information to continually improve services
    Learn how a single data model can eliminate information silos with one data source for your enterprise
    Learn how Continual Improvement Management can align data, people, and business goals in one place and empower strategic planning and execution
  • Show and Tell: Blue Prism Digital Exchange and v6.4
    Show and Tell: Blue Prism Digital Exchange and v6.4
    Richard Pauly, Head of DX | Bart Peluso, Head of Product Marketing | Chieng Moua, Solutions Engineering Manager Jan 24 2019 4:00 pm UTC 60 mins
    Following the launch of the Blue Prism Digital Exchange, come and join us four our inaugural Pulse Online Webinar to see the platform in action, as well as a demo of the new features of Blue Prism's v6.4.

    -= What is the Blue Prism Digital Exchange? =-
    The Digital Exchange (DX) is a “shop window” for finding & consuming pre-built AI, cognitive & disruptive technologies. The DX gives global enterprise customers direct access to technologies from Blue Prism and its technology partners as downloadable connectors, reusable Visual Business Objects (VBOs) or via referrals to the partner via an easy-to-use storefront. Thanks to a robust ecosystem of partners, Blue Prism customers can instantly execute their choice of AI, Machine Learning, Analytics, OCR & more through open API’s.

    -= What's new in v6.4? =-
    * Integrated ‘Skills’ (Toolbar) in the product
    * Simple drag & drop functionality.
    * New Web API Services (‘API Configurator’) facilitates easier integration of APIs.
    * Simplifies web services within a process flow.

    -= Speakers =-
    * Richard Pauly, Global Head of the Digital Exchange, Blue Prism
    * Chieng Moua, Solutions Engineering Manager, Blue Prism
    * Bart Peluso, Global Head of Product Marketing, Blue Prism

    Our panel of Blue Prism experts will be taking questions from the audience during the webinar, so make sure to join us for the live webinar.

    Pulse Online is Blue Prism’s product and technology focused webinar series. Every last Thursday of the month, get hands-on demos, tactical insight and best practices for taking your Digital Workforce to the next level.
  • Now on Now: How Performance Analytics is enabling service excellence
    Now on Now: How Performance Analytics is enabling service excellence
    Archana Penukonde, Satish Mallavolu Jan 29 2019 9:30 pm UTC 56 mins
    Curious how using Spotlight and Word Clouds can make work better all the time? Join ServiceNow experts – Satish Mallavolu, Senior Manager, Business Intelligence, and Vivek Ambekar, Senior IT Business Intelligence Analyst – as they discuss how Performance Analytics can transform your IT experience.

    At ServiceNow, we use our own IT Service Management solution, coupled with Performance Analytics. A critical element in our journey is the ability to continually improve operations by setting clear goals and measuring Key Performance Indicators (KPIs) against our goals. Performance Analytics offers unique capabilities and advantages in providing actionable insight and real-time trends of KPI performance. It also enables persona-based views of the information to all stakeholders in our organization – from our operations staff to our CIO.

    In this webinar, you’ll learn:

    How we use Performance Analytics to increase operational visibility
    How we are improving service performance and elevating our own IT service experience
    Best practices and recommendations from ServiceNow experts, based on our own learnings
  • Transform IT to deliver more growth-oriented innovation
    Transform IT to deliver more growth-oriented innovation
    Darren Haway (Tiffany), Bruce Randall Feb 5 2019 7:30 pm UTC 58 mins
    Digital transformation means transforming IT. Whether increasing productivity, driving insights, delivering innovation, or simply providing a consumer-like experience for employees, IT has proven to be an indispensable element in your business success.

    Join Darren Hamway, Portfolio Manager/IT Project Management Office, Tiffany & Co., and Bruce Randall, Director Product Marketing, ServiceNow to learn how to deliver innovation without negative employee impact, or breaking the bank on infrastructure and resources.

    In this webinar you’ll learn:

    How Tiffany & Co. has successfully merged their processes and procedures with ServiceNow to increase portfolio visibility and data output
    How ITSM and ITBM can be used together to automate gaps in the service lifecycle
    How combining ITSM and ITBM helps to deliver new innovations
    How to transition from successful IT service management to successful IT business management
  • Best Practices For IT Service Delivery with Intelligent Operations
    Best Practices For IT Service Delivery with Intelligent Operations
    Gerald Beaulieu, Joe Corpion Feb 12 2019 5:30 pm UTC 57 mins
    IT is the engine that delivers service reliability and agility for your business. Watch this webinar to see how ServiceNow practices what we preach. By bringing together the power of IT Operations Management (ITOM) with IT Service Management (ITSM), ServiceNow proactively identifies issues, eliminates service outages and accelerates time-to-resolution.

    By automating IT operations, we transformed our Network Operations Center (NOC) into a service reliability team that can quickly and accurately respond to the needs of the business.

    Hear best practices from Joe Corpion, Director of IT Operations, and Michael Prouty, Senior Manager of IT Operations on how to combine the power of ITOM + ITSM.

    Learn how ServiceNow:

    Decreased P1 and P2 incidents by a whopping 67%
    Eliminated 9,600 hours of work in the NOC annually
    Achieved a 50% reduction in MTTR
  • Cultivating a DevOps Culture in a ServiceNow World
    Cultivating a DevOps Culture in a ServiceNow World
    Robert Peerenboom, Tameem Hourani Feb 28 2019 7:00 pm UTC 55 mins
    Wayfair has an extremely mature and well-defined DevOps culture in which the company was built on; and this introduced challenges on how to enable ServiceNow as the core platform for their production operations.

    Learning how to integrate multiple ServiceNow modules into the CI/CD pipeline and aggregate operations with deployments was key to getting a holistic view of how business services are performing. Having a single hub for all of the data allowed Wayfair to build KPI’s that are much more relevant to a DevOps world—focused around agility and failing fast.

    Join Tameem Hourani, Head of Production Operations at Wayfair, as he showcases how to:

    Maximize your DevOps journey by moving fast, iterating faster, and bypassing gatekeepers
    Accelerate your digital adoption by integrating ServiceNow with existing open source toolsets and frameworks
    Leverage existing tools to be able to extend and create applications onto the ServiceNow platform
    Participate in this session to learn how you can get support for all phases of your DevOps process lifecycle.
  • Leveraging AIOps to Reduce Service Outages
    Leveraging AIOps to Reduce Service Outages
    Steve Anderson Mar 7 2019 7:00 pm UTC 57 mins
    As enterprises are getting modernized with digital transformation, IT has moved away from static or monolithic infrastructure to continuous delivery models, involving dynamic environments that span across multiple clouds.

    Join this session to hear Steve Anderson, Sr. Manager in Product Management for ServiceNow ITOM, detail how to employ an AIOPS approach to help your organization reduce service outages including topics on:

    Alert Correlation to focus expert efforts
    Anomaly detection to identify significant patterns
    Identification of similar past issues to reuse successful solutions
    Learn how AIOPS is evolving the IT Operations role from reactive (firefighting) mode to proactive remediation.
  • Best Practices for Automating Asset Discovery & Management
    Best Practices for Automating Asset Discovery & Management
    Usman Sindu, Ryan Wood-Taylor, Sree Subramaniam Mar 14 2019 4:00 pm UTC 57 mins
    Companies don’t often measure their software usage or have visibility into what is deployed against what has been procured. This challenge can lead to risks such as unknown compliance audits, excessive spending, and manual work. Companies can incur revenue loss in millions of dollars due to unknown software license costs.

    ServiceNow is the only platform that runs Software Asset Management (SAM) natively in the same place you manage IT. With ServiceNow SAM and IT Operations Management (ITOM), companies can now have complete visibility of IT infrastructure as well as software usage and license costs.

    Join us for this best practice webinar to learn:

    How to get greater value when you combine ServiceNow SAM with Discovery
    How companies can automate IT infrastructure visibility, pass audits, cut software spends, and reduce time to procure software all from one platform
    What other successful companies are doing to automate infrastructure discovery and license visibility