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IT Project Management

  • Going Farther in ServiceNow Jakarta: The Time for NextGen Digital Transformation
    Going Farther in ServiceNow Jakarta: The Time for NextGen Digital Transformation Ross Rexer, Liz Alexander, Meghan Lockwood Recorded: Aug 15 2017 47 mins
    With ServiceNow launching their new Platform upgrade, you might be in the midst of deciding whether or not this upgrade will lure you in (if you don’t have the Portal yet, you might want to think about that!).

    But more than just a binary, “should I or shouldn’t I upgrade” decision, ServiceNow’s major releases are an opportunity for companies to take a strategic look at their ServiceNow strategy.

    This webinar will talk you through:
    - Upgrades and major releases to help you think BIG
    - What you should strategically consider about Jakarta (including the quick wins)
    - Hidden pockets of value in your ServiceNow Roadmap
  • Call Center Best Practices
    Call Center Best Practices Jeff Rumburg, Managing Partner at MetricNet Recorded: Aug 8 2017 64 mins
    An overview of Call Center Best Practices.

    HEAR how the industry's top performing Call Centers Achieve World-Class Status!

    LEARN key strategies for Enhancing your Call Center Performance!

    APPLY Best Practices from your peers in the industry!

    In this webcast, MetricNet will share the Key Success Factors from the industry's top performing Call Centers!
  • Digital Customer Communications with eSignatures & Microsoft Dynamics 365
    Digital Customer Communications with eSignatures & Microsoft Dynamics 365 Eric Batangan, Channel Manager – Xpertdoc & Pragni Sanghvi, Product Marketing Manager – eSignLive by VASCO Recorded: Aug 3 2017 45 mins
    Organizations using Microsoft Dynamics 365 are seeking to better engage customers and improve operations. But that goal often remains out of reach when a signature is required on a contract or document. Being able to automatically generate and e-sign dynamic documents from within your CRM is the final step away from paper-based processes and, as a result, allows you to interact with your clients in a more engaging way. Employing modern document generation and e-signature tools can help your business to digitize and speed up processes like quoting or contracting, while making it easier and more convenient for your customers to do business with you.

    In this on-demand webinar, experts from eSignLive and Xpertdoc share best practices for using e-signatures and creating an end-to-end digital customer experience. Learn how to create, deliver, and sign contracts, NDAs, quotes, invoices, and documents of any kind anywhere, any time and on any device.

    This webinar will highlight:
    - The top use cases for e-signatures in MS Dynamics 365/CRM
    - Common customer engagement challenges faced by organizations today
    - How to personalize omni-channel customer communications
    - A live demonstration of how it all works

    In less than 60 minutes you’ll learn how you can quickly leverage your Microsoft Dynamics CRM obtain secure, legal and compliant e-signatures while leveraging document generation customer communications management (CCM) solution.

    Featuring:
    XpertDoc

    Presenters:
    Eric Batangan, Channel Manager – Xpertdoc
    Pragni Sanghvi, Product Marketing Manager – eSignLive by VASCO
  • High Scale, High Stakes: Adjusting Focus and Investment at the Network Gateway
    High Scale, High Stakes: Adjusting Focus and Investment at the Network Gateway Dan Cummins, Senior Analyst with 451 Research and Tim Chiu, Senior Director of Product Marketing with Symantec Recorded: Aug 2 2017 50 mins
    As cloud continues to erase the network perimeter, it’s more important than ever to align IT infrastructure to track more closely to the businesses it serves.

    As a result, gateway technology choices and investments need to fit the cloud model and fit in terms of security use case, value, and real-world business requirements.

    Join Dan Cummins, analyst with 451 Research and Tim Chiu, Senior Director of Product Marketing at Symantec, for an informative webinar on August 2 to hear a discussion of network security today.

    Agenda:

    - Discussion on the increased dependence on HTTP and HTTPS

    - The limitations of Firewalls in the web and cloud world

    The increasing critical need for web gateways, both on premise and in the cloud, for achieving:

    - Access governance for users and devices

    - Verifiable protection against advanced attack methods

    - Agile risk management and measurable return on investment.

    Important opportunities are at hand right now to integrate network and cloud-based approaches to achieve coordinated and robust anti-malware, privacy, policy and connectivity capabilities, while continuing on a path to flexible, software-defined infrastructure.

    Register Today
  • Webcast: Transform Client Interactions with Digital Onboarding & eSignatures
    Webcast: Transform Client Interactions with Digital Onboarding & eSignatures Glenn Bolstad – Appway, Amruta Dongre – Appway & Mary Ellen Power - eSignLive Recorded: Aug 2 2017 60 mins
    Clients today demand a seamless digital onboarding experience that is high-quality, multi-channel and tailored to meet their needs.

    Customers want simplified and unified interactions, but many advisors are still not interacting digitally. As organizations move to improve automation and eliminate the inherent inefficiencies in manual and paper processes, IT and business leaders are working to remove obstacles from the environment to deliver better onboarding processes and increased client satisfaction.

    Join eSignLive and Appway for this 60 minute webinar on how technologies like e-signature and digital onboarding facilitate seamless client interactions, to empower employees and better serve customers.
  • Webcast: Next Step in the Customer Journey: Expand E-Signature to Multi-Channels
    Webcast: Next Step in the Customer Journey: Expand E-Signature to Multi-Channels Nicole Sturgill, Principal Executive Advisor, Retail Banking – CEB & Rahim Kaba, Director of Product Marketing – eSignLive Recorded: Aug 1 2017 57 mins
    Paper-related processes pose a significant cost to banks and are an inefficient use of employee time. E-signature solutions boost automation for banks, reducing errors and the costs incurred by these paper-dependent processes. Fifty-one percent of retail banking executives expect spending on electronic signature technology to increase over the next two years. Since nearly a quarter of banks that had digital technology in 2016 adopted it in the last two years, lessons can be learned from those that have already made the transition.*

    However, it is not about the bottom line, in a recent study 42% of global customers preferred digital channels however 30% of customers opening an account online had to go to the branch to sign paperwork. Enabling digital account opening for customers with electronic signatures allows for a true end-to-end process. As consumers continue to incorporate digital interactions into their daily activities, retail banking executives have the opportunity to streamline their own processes to improve the customer journey across all delivery channels, including online, mobile, call center and modernizing the in-branch experience.

    Watch this on-demand webinar with industry experts Nicole Sturgill of CEB and Rahim Kaba of eSignLive to uncover:
    - Valuable insights gleaned from CEB’s latest retail banking report
    - How consumers are banking now, including their preferred journeys for account opening and receiving customer support
    - Features, capabilities, and requirements of best-in-class e-signature solutions
    - Examples of how leading banks are incorporating e-signature across their branch, call center, online and mobile channels

    *CEB 2017 Financial Services Technology Survey

    Presenters:
    -> Nicole Sturgill, Principal Executive Advisor, Retail Banking – CEB
    -> Rahim Kaba, Director of Product Marketing – eSignLive by VASCO
  • How to Scale Agile SAFely at the Portfolio Level
    How to Scale Agile SAFely at the Portfolio Level Dean Leffingwell, Scaled Agile, Inc & Tamara Nation, CA Technologies Recorded: Jul 27 2017 60 mins
    Scaled Agile, Inc recently released SAFe® 4.5, with feedback from users and the community. In the words of Dean Leffingwell, Director and Chief Methodologist at Scaled Agile, Inc.: “we believe you’ll find 4.5 to be leaner, more Agile, and better at fostering faster innovation and learning than any of its predecessors”.

    Join Mr. Leffingwell and Tamara Nation, Agile Transformation Consultant at CA Technologies, on Thursday, July 27, 10am PT / 1pm ET, as they discuss:

    •What’s new with SAFe 4.5
    •How CA Agile Central supports SAFe 4.5 at the portfolio level
    •How successful companies combine SAFe implementation and CA Agile Central

    We encourage you to join us for the first of a three-part series on how CA Agile Central Products and Services supports scaling agile SAFely.



    SAFe is a registered mark of Scaled Agile, Inc. Reproduced with permission © 2011-2017 Scaled Agile, Inc. All rights reserved.
  • Time for Banks to Reassess Their Risk of DDoS Attacks
    Time for Banks to Reassess Their Risk of DDoS Attacks Tom Bienkowski, Director of DDoS Product Marketing, Arbor Networks Recorded: Jul 27 2017 38 mins
    A study by McKinsey suggests the increased operational risk of digital innovation threatens 6% of the net profit for a retail bank. Renowned hactivist group Anonymous’ OpIcarus; a Distributed Denial of Service (DDoS) attack siege on the world’s banking infrastructure and other well publicized successful attacks have exposed just how vulnerable banks are to such threats. The reality is modern day DDoS attacks are getting more frequent, more sophisticated, and are commonly used as a distraction during the data exfiltration stage of advanced threat campaigns. The unfortunately reality is that in many cases, these attacks succeed because the targets were simply inadequately prepared to stop them.

    Join this webcast to learn:
    •The latest trends in DDoS attacks.
    •Commonly overlooked costs due to DDoS attacks.
    •And best practices in DDoS attack defense.
  • Webcast: E-Signatures: Changing Landscape for Life Insurers
    Webcast: E-Signatures: Changing Landscape for Life Insurers Colleen Risk, Senior Analyst - Celent & Andrea Masterton, Director Corporate Marketing - eSignLive Recorded: Jul 27 2017 57 mins
    The process of buying life insurance and receiving post-issue service is becoming increasingly digitized – driven by customer expectations for convenience and ease. Electronic signatures are enabling this digital transformation.

    In response to the accelerated adoption, Celent recently published the report, “Putting a Lock On Straight-Through Processing – Life Insurance E-Signature Vendors 2017”. The research aimed to answer the questions: “how is e-signature technology transforming the life insurance customer experience”; “who are the main vendors?”; and “what are the common components of a solution?”.

    The answers to these questions are shared in this on-demand webcast, hosted by LOMA. Watch it to learn what to look for in a solution, hear an update on how the vendor landscape has changed and takeaway these highlights:

    Top e-signature solution requirements
    How to evaluate and differentiate vendors
    Perceived and real obstacles to continued adoption
    E-Signature Case Studies in Life Insurance

    Presenters:
    - Colleen Risk, Senior Analyst - Celent
    - Andrea Masterton, Director Corporate Marketing - eSignLive by VASCO
  • Behavior-Driven Development: A Guide to Agile Practices
    Behavior-Driven Development: A Guide to Agile Practices Joshua Eastman, Test Automation Architect Recorded: Jul 26 2017 54 mins
    Behavior-Driven Development with Ruby/Cucumber automation is a practical, fail-proof, read-to-use strategy or process that improves software quality and decreases costs. 

    Ambiguity and miscommunication cause the majority of critical defects and undesirable outcomes in the software development lifecycle. Behavior Driven Development (BDD) ensures that requirements are accurate. It builds a mutual understanding of what should be developed and tested through a common vocabulary.

    This webinar introduces BDD methods that promote product quality by generating business requirements in Gherkin (Given-When-Then) format. Tool agnostic, BDD emphasizes communication between business, requirements analysts, developers, and testers to ensure quality expectations are achieved. Describing requirements in the form of system behavior eliminates scope creep and guarantees proper software functionality.
  • Today’s Modern Business Management
    Today’s Modern Business Management James Chan and Laureen Knudsen Recorded: Jul 26 2017 48 mins
    Being an adaptive enterprise means having the ability to rapidly respond to changing conditions. As the market changes, you adapt. As customer feedback comes in, you adapt. As your competitors shift their focus, you adapt. 
     
    Join James Chan and Laureen Knudsen, of CA Technologies, on Wednesday, July 26, 9am PT / 12pm ET, as they dig deeper into how Modern Business Management is essential to a thriving, adaptive enterprise. During this webinar, you’ll learn:
     
    •How enterprise-wide business visibility provides real-time, continuous project data 
    •How to align funding for the projects agile teams are working on 
    •How financial and performance metrics connect financial models and audits to delivery practices 
     
    The adaptive enterprise is leveraging real-time visibility that allows it to proactively embrace changes and transform negatives into opportunities that move the business forward. It is prepared to respond to nearly every possibility with speed and agility and to take advantage of every circumstance. Are you ready?
  • What Even the Best Firms Miss About Customer Service
    What Even the Best Firms Miss About Customer Service Ellen Daley, Vikas Nehru, Nitin Badjatia Recorded: Jul 25 2017 63 mins
    Join Acorio CEO, Ellen Daley, 3CLogic's CTO, Vikas Nehru, and ServiceNow's Senior Director of Business Strategy, Nitin Badjatia, for this panel discussion about Customer Service in the real world & what most companies are getting wrong.

    While we know that customer service is a critical defining characteristic, executing effective Customer Service somehow falls flat in the real world. The challenge is that delighting customers means more than just responding quickly to requests and issues from them – it means ensuring the all functions are involved and present in helping customers. This is a paradigm shift of the last 2 decades of Customer Service which set to prioritize response over resolution.

    Join a panel of executives from ServiceNow, 3C Logic, and Acorio as they explore the challenges facing customers and executives alike, and explore the transformative results customers in the real world have driven using the power of the ServiceNow CSM platform.
  • Workloads, Data Centers & Cloud Strategy: Market & Technology Trends
    Workloads, Data Centers & Cloud Strategy: Market & Technology Trends Carl Lehmann, Principal Analyst with 451 Research, and Don Davis, Technology Director for Iron Mountain’s Data Center busines Recorded: Jul 25 2017 58 mins
    IT planners have far more options as to where to run their workloads than ever before. On-premises data centers, co-location facilities and managed services providers are now joined by hybrid multi-clouds – a combination of Software-, Infrastructure- and Platform-as-a-Service (SaaS, IaaS, and PaaS) execution venues. All have unique operational, performance and economic characteristics that need to be considered when deploying workloads.

    In this Webinar Carl Lehmann, Principal Analyst with 451 Research, and Don Davis, Technology Director for Iron Mountain’s Data Center business will discuss how industry leading enterprises determine the best execution venues for their workloads by addressing:

    •The market and technology trends that influence workload, data center and cloud strategy
    •How to evaluate the characteristics of various workloads and execution venues
    •How to manage workloads across on-premises and off-premises ecosystems
    Attendees will learn how to formulate an IT strategy that can be used to guide the decision criteria needed for placing workloads on their best execution venues, and enable the migration and ongoing management of workloads across a hybrid multi-cloud enterprise architecture.
  • Shedding a Light on the Unique Requirements of PoE Lighting
    Shedding a Light on the Unique Requirements of PoE Lighting Brian Simmons, Copper Product Manager Recorded: Jul 20 2017 29 mins
    PoE lighting is increasing in popularity due to is cost-effectiveness, energy efficiency and control capabilities, but what is the best way to deploy this technology and what is the best cabling to use? This webinar will explore the details of PoE and PoE Lighting and how Berk-Tek can help you Topics to be discussed include:

    - A high-level overview of PoE
    - How PoE lighting can benefit your organization
    - Details about a new Berk-Tek solution to help you efficiently install and run PoE Lighting
  • 5 Best Practices for Governing Your Content in the Cloud
    5 Best Practices for Governing Your Content in the Cloud Paul Falor, CIO & VP of Strategic Alliances, North Highland Company & Josh Rosenberg, Sr. PMM, Information Governance, Box Recorded: Jul 19 2017 46 mins
    The way we work as an organization is no longer changing.  It has already changed.  People access content from all kinds of devices, across different locations.  Business content is being created and viewed both inside and outside of your organization.  But how do you effectively protect the way it's shared and managed while meeting your compliance needs?  Especially as every business is under increasing scrutiny in the face of new regulations, like GDPR, and constantly evolving security threats. 
     
    Join Paul Falor, Chief Information Officer & Head of Strategic Alliances, North Highland and Josh Rosenberg, Sr. PMM Information Governance, Box to see how your organization can effectively govern content while keeping its people productive.  
     
    Learn about:
    ·  Key considerations for a cloud-first data governance strategy
    ·  Leveraging the big 3 of Information Governance (Retention, Defensible Discovery, and Security Classification) to reduce business risk
    ·  How to use SaaS technology to empower your users while effectively governing their content
  • Introduction to Box as Cloud Content Management
    Introduction to Box as Cloud Content Management Beth Vogel, Product Marketing Manager, Box Recorded: Jul 18 2017 57 mins
    Your content is important to your success — and how you manage and make the most of it in the changing business landscape ahead will be even more so. Join this session and live demo to learn how managing your content in the cloud fosters collaboration, improves security and lowers costs, so your entire organization can work as one.
  • Why Hybrid IT is a Big Opportunity for Managed Security Service Providers
    Why Hybrid IT is a Big Opportunity for Managed Security Service Providers Aaron Sherrill, Senior Analyst & Dan Thompson, Senior Analyst Recorded: Jul 18 2017 57 mins
    The enterprise is shifting away from on–premise-only IT to a Hybrid IT model that delivers services using internal resources and/or external resources and services, often from multiple providers. While this model of IT can result in cost savings, performance optimization and greater agility, it also significantly increases the complexities of cybersecurity for the enterprise. Enterprises already struggling with cybersecurity will need help to address these concerns – concerns that many enterprises are not aware of or are unable to tackle. The Hybrid IT model does, however, present unique challenges for Managed Security Service Providers (MSSPs), as these providers will be asked to secure environments that span multiple platforms, and in some cases disparate business units. MSSPs are poised to benefit from this shift if they can deliver services to address and mitigate these threats.
  • When Channel Meets Cloud: How Distribution is Adapting to "as-a-Service"
    When Channel Meets Cloud: How Distribution is Adapting to "as-a-Service" Rory Duncan, Research Director Recorded: Jul 18 2017 46 mins
    As the virtualization of IT has increased, the traditional role of the channel partner has changed. Much of the physical infrastructure delivered through distribution has become invisible to end-users, while hyper-convergence has narrowed both hardware and software supply requirements further. Despite this, the role of the channel has never been more important in terms of the delivery of services for support, maintenance and consulting. And with the emergence of new kinds of managed services, hardware appliances, and security requirements, the ability to “connect the dots” will become a key differentiator for those with long-term customer relationships. In this session, Rory Duncan, Research Director for Managed Services & Hosting will outline some of the pitfalls as well as the opportunities for IT distribution partners in the era of Cloud.
  • From Asset To Risk Allocation - Free Workshop and Online Course Intro
    From Asset To Risk Allocation - Free Workshop and Online Course Intro William Goodwyn Ferrell Recorded: Jul 12 2017 54 mins
    Learn How to Manage Risk for Protection - Allocate Risk to Improve Performance for capital market investors.

    Join our guest, William Goodwyn Ferrell, a Wall Street veteran and the founder of Ferrell Capital Management as he introduces his new course.

    During the webinar we will cover:

    1. Why traditional notions of portfolio diversification are no longer effective tools. By replacing Asset Allocation with Risk Allocation you will achieve much more effective means for managing your investment portfolio.

    2. We're going to lay out a system that will teach you how to manage risk for protection and allocate risk to improve performance.


    3. We will introduce a new online course with a special offer for attendees only.
  • C-Level Success and the Secret Weapon of Service and Support
    C-Level Success and the Secret Weapon of Service and Support Jeff Rumburg, Managing Partner at MetricNet Recorded: Jul 11 2017 60 mins
    A growing body of empirical evidence demonstrates a simple truth: the quality and effectiveness of service and support has a direct and measurable impact on the career success of those in IT leadership. When customers are happy with IT support, they are happy with all of IT. And when they are happy with all of IT, that reflects well on the entire executive team.

    In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world's largest corporations, uses benchmarking data and case studies to demonstrate the crucial role that service and support can play in the management and career success of IT executives.
  • The Trifecta of the Embedded Business Intelligence Decision
    The Trifecta of the Embedded Business Intelligence Decision Martin Butler, Butler Analytics, Scott Stranton, Pulse8, Ahuva Hazan-Fuchs, Sisense Recorded: Jul 10 2017 43 mins
    Deciding to embed business analytics into your application will fundamentally shift your product strategy and execution plan.

    During this webinar, will discuss the three perspectives of the strategic, business and product teams as they come together to make a decision that will shape the success of their product.
  • From Asset Allocation to Risk Allocation - The Introduction to a new Course
    From Asset Allocation to Risk Allocation - The Introduction to a new Course William Goodwyn Ferrell Recorded: Jul 6 2017 6 mins
    In this short video, William G. Ferrell will show in a very illustrious way what his upcoming course will be all about.

    If you are a risk manager or a professional investor, your main goal is to increase returns in good times and protect your assets during the bad times.

    Listen to the introductory video and check out the upcoming course
    at www.globalriskacademy.com/p/riskallocation

    Use the attachment tab inside the webinar viewer.

    This course will teach you that traditional notions of portfolio diversification are no longer effective tools. By replacing Asset Allocation with Risk Allocation you will achieve much more effective means for managing your investment portfolio.
  • Workshop: Mastering Operational Risk - Theory and Practice in a single package
    Workshop: Mastering Operational Risk - Theory and Practice in a single package Boris Agranovich, Calvin Lee Recorded: Jul 5 2017 66 mins
    This workshop is designed for busy risk professionals who are interested in studying both theoretical and practical application of ORM but don’t have time to attend in-person classes.

    During the workshop we cover:

    1. 3 things most organizations are focusing on right now.
    2. What are the major steps to take control of operational risks.
    3. How to use Collaborative Risk Management tools to conduct your ORM operations and why traditional risk management practices involving risk registers and Excel are not effective anymore.

    The goal is three-fold:

    1. Existing students will be able to understand more on how to work with the RISKID tool and get an opportunity to ask questions about the subject matter.
    2. People who are planning to join the course will get some explanation in what is the course about, how the e-learning system works.
    3. People who are just interested to know more about ORM
  • The Future Ready PMO
    The Future Ready PMO Andy Jordan, Roffensian Consulting Inc. Recorded: Jun 29 2017 59 mins
    What is a PMO? It’s a question that many organizations are still trying to answer, but according to internationally recognized PMO and PPM expert Andy Jordan it’s a question that is outdated. He believes today’s question needs to be ‘what should a PMO be?’

    In this webinar Andy joins CA’s own Jim Tisch to explore the evolution of PMOs to ensure they are ‘future proofed’ to deliver the evolving needs of organizations. Among other topics Andy will explore:

    •The move from business focused to business driving
    •A shift in emphasis from value to cost of value
    •The evolution from strategic to differentiating
    •The steps necessary to make the change

    Delivered in Andy’s signature high energy style this webinar promises to not only challenge the way you think about project execution and the role the PMO plays, but also to think about the implications on other areas of your organization. Andy will provide a roadmap to help you start that journey of evolution and ensure your PMO is ready for the brave new project delivery world ahead.
  • 5 Ways to Improve Your Agile/DevOps Automation Strategy
    5 Ways to Improve Your Agile/DevOps Automation Strategy Joshua Eastman, Test Automation Architect Aug 23 2017 5:00 pm UTC 60 mins
    Test automation has become a must, especially in agile and DevOps projects with their goals of continuous integration and fast deployment. QA teams face many challenges today with testing including emerging technologies, digital maturity, and fast-paced delivery expectations.

    In this session, attendees will learn about:
    1.Key challenges in today’s testing landscape that impact automation testing
    2.Ways to set expectations for automation that accelerate buy-in and support
    3.Considerations for prioritizing types of testing and technologies for automation
    4.Understanding who should be included in planning for automation
  • The Profound Effect Wireless will Have on Your Network Infrastructure
    The Profound Effect Wireless will Have on Your Network Infrastructure Jim Frey, Director of Marketing Aug 30 2017 3:00 pm UTC 30 mins
    Explosive growth in the number of wireless devices being used, combined with advancing wireless technology, will eventually lead to big changes to your network infrastructure. This 30-minute webinar will review the evolution of network technology and the associated bandwidth requirements of each new generation. It will also discuss how next generation WAPs (only a few years away) will affect your horizontal network infrastructure, and eventually, your fiber backbone too. The webinar will close with some recommended network infrastructure solutions you should consider for your next WiFi project.

    You should attend this webinar if you want to:
    - Minimize the total cost of ownership (TCO) for your next WiFi project
    - Learn how wireless technology is advancing
    - Be prepared for the next generation of wireless will be here in just a few years
  • From Static Reports to Interactive Dashboards – and far beyond
    From Static Reports to Interactive Dashboards – and far beyond Andy Jordan, ProjectManagement.com and Jim Tisch, CA Product Marketing Aug 30 2017 5:00 pm UTC 60 mins
    While project management, and project portfolio management (PPM) software solutions, have come a long way in recent years there is still one aspect of projects that lags far behind – reporting. Until now they have been little more than data summaries, providing little to no insight into projects and potentially misleading stakeholders and driving the wrong actions. Now things are changing. Join project management expert Andy Jordan as he explains how the integration of Business Intelligence (BI) tools with PPM solutions allows for:
    •Detailed trending and predictive analytics
    •Reliable decision support
    •Customized information summaries tailored to individual needs
    •Significant cost savings and improved chances of project success
    Don’t miss out on the opportunity to gain insight into the future of project reporting, and to learn how the future is already here. Delivered in Andy’s signature up tempo and thought provoking style, this is one webinar you don’t want to miss!
  • Improved guidance with the SAFe® Implementation Roadmap
    Improved guidance with the SAFe® Implementation Roadmap Martin Burns, CA Technologies, and Carl Starendal, Scaled Agile, Inc Sep 11 2017 5:00 pm UTC 60 mins
    You’ve begun your agile journey and probably have several scrum teams working in sprints. You might be seeing some results, but not what you expected. Certainly not the 30-75% improvement in time to market, or the 25-75% improvement in quality that you’ve heard about. So, what else do you need to do?

    Join us on Monday, September 11, as Martin Burns, with CA Technologies, and Carl Starendal, with Scaled Agile, Inc, discuss the latest release of SAFe 4.5, focusing on the updates around Implementation Roadmap.

    Learning Outcomes
    1.Understand the “tipping point” in your organization, and what it means for your agile transformation.
    2.Learn how to train change agents, executives, managers and leaders.
    3.Learn how to create an implementation plan.

    SAFe is a registered mark of Scaled Agile, Inc.
  • Cyber Resiliency: Reducing Your Risk By Increasing Your Resiliency
    Cyber Resiliency: Reducing Your Risk By Increasing Your Resiliency Stephen Head, Mike Gerdes, and Jeff Butler of Experis Finance Sep 12 2017 4:00 pm UTC 60 mins
    Managing operational resilience to cyber threats requires the involvement of many functional areas across the enterprise. Working together, they can reduce the overall risk to the organization by minimizing the impact of a cyber-attack and ensuring the continuity of essential services.

    This webinar will provide a high-level overview on the ways in which cyber-attacks are evolving and will delve into the following aspects of cyber resiliency:
    •Where to get started in assessing your current organizational exposure
    •How to leverage leading practices and frameworks to withstand regulatory scrutiny
    •Practical steps to implementing a cyber resiliency program
    •Share how to imbed controls and recover real dollars

    This webinar will go beyond the headlines and into specific solutions that organizations should focus on as they work to counter increasingly malicious and in some cases devastating attacks. The presenters will share their perspectives gained across multiple industry sectors when advising clients on how to keep essential business services functioning even in the midst of a major cyber-attack.

    Presented by:
    Stephen Head, CPA, CISSP, CISM, CBCP
    Sr. Manager - Risk Advisory Services
    Experis Finance

    Mike Gerdes
    Director, Information Security Center of Expertise
    Experis US, Inc.

    Jeff Butler
    Director, Risk Advisory Services
    Experis Finance
  • Turbocharge Your Metrics With Benchmarking!
    Turbocharge Your Metrics With Benchmarking! Jeff Rumburg, Managing Partner at MetricNet Sep 12 2017 6:00 pm UTC 60 mins
    Industry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.
  • What Workers Want: Information Technology
    What Workers Want: Information Technology James Milligan, Director, Hays IT - Lisa Finnegan, LinkedIn, HR Director, EMEA Sep 13 2017 12:00 pm UTC 60 mins
    Register for the What Workers Want webinar for essential recommendations on how to be a more effective employer of IT professionals, making you better able to retain and attract the talent you need.

    LinkedIn’s EMEA HR Director, Lisa Finnegan, will discuss how LinkedIn has created a purpose-led culture, the various factors that contribute this and how this improves retention and attracts talent.

    40% of IT professionals hope for a more challenging role in their next job. They are driven to upskill as they want to stay abreast of the latest technological changes; and because they are ambitious and aspire to reach unique career goals.

    We explored the priorities of over 13,650 professionals across a broad range of professions and sectors including almost 550 permanent IT professionals to find out what motivates them at work every day and what would encourage them to move to another organisation such as yours.
  • DDS Technical Overview Part II - Applying DDS QoS to Solve Real World Problems
    DDS Technical Overview Part II - Applying DDS QoS to Solve Real World Problems Larry Johnson, OMG; Nina Tucker, Twin Oaks Computing; Gerardo Pardo-Castellote, RTI; Angelo Corsaro, PrismTech Sep 14 2017 3:00 pm UTC 60 mins
    Introduced in 2004, the Data Distribution Service has developed into a mature and proven connectivity standard within the IIoT. Today, DDS is at the heart of a large number of mission- and business-critical systems such as Air Traffic Control and Management, Train Control Systems, Energy Production Systems, Medical Devices, Autonomous Vehicles, and Smart Cities. Considering the technological trends towards data-centricity and the rate of adoption, tomorrow DDS will be at the heart of an incredible number of Industrial IoT (IIoT) systems.

    To help you become an expert in DDS and expand your skills in the growing DDS market, Object Management Group offers this DDS technical overview webinar series covering three key areas: (1) the essence of DDS and data-centric systems, (2) how to effectively exploit DDS Quality of Service to build applications that perform and scale, and (3) securing your distributed DDS system.

    This webinar, Part II of the OMG DDS Webinar series, will cover in detail the mechanisms available in DDS to meet challenging real-world application requirements; from discovery to state management, information consistency, data durability, reliability and scalable information distribution. With over 20 different quality-of-service (Qos) policies DDS provides ready-made configurable patterns that can be used to meet most of these use-cases. Learn to leverage DDS Qos and patterns to simplify your application code and increase the robustness of your system. Presented by Gerardo Pardo-Castellote, Ph.D., CTO of RTI and Co-Chair of OMG's DDS Special Interest Group.

    Part I: Introduction to DDS and Key Abstractions presented by Angelo Corsaro, Ph.D., of ADLink Technology and co-chair of OMG's DDS Special Interest Group, is available here https://www.brighttalk.com/webcast/12231/252365

    Part III: Using DDS to Secure Data Communications presented by Nina Tucker, Vice President of Twin Oaks Computing here: https://www.brighttalk.com/webcast/12231/252391
  • Assets vs. Configuration Items
    Assets vs. Configuration Items Mac Guinn Sep 19 2017 5:00 pm UTC 45 mins
    What is the difference between an Asset and a Configuration Item?
    There is a lot of confusion as to what the difference is between an Asset and a Configuration Item (CI). When should a new object be an asset and when should it be a CI? In a lot of ways, they are alike, but there are some very important differences between them.
  • Digital Transformation: how Europe will turn disruption into differentiation
    Digital Transformation: how Europe will turn disruption into differentiation Nick Patience 451 Research, Matt Leonard CenturyLink Sep 20 2017 2:00 pm UTC 60 mins
    Join 451 Research and CenturyLink on the 20th September at 3:00pm UK time, 4:00pm CET, to discuss how enterprises are choosing and deploying digital transformation initiatives for business gain. This webinar will focus on the strategies and actions impacting the European market.

    Organisations of all sizes and in every sector are busy redefining their IT priorities for a digital future, identifying the goals of enhanced customer experience, operational efficiency, business agility and improved risk management as four key pillars for their digital transformation strategies.

    Digital transformation can play out differently depending on a company’s maturity, the vertical sector in which it operates, its employees, its infrastructure, and its ability to innovate. Knowing where to start, and how to maintain momentum is critical.

    Join 451 Research and CenturyLink to learn how European enterprises are making assured first steps, and discover the following:

    - Understand how companies with more progressive digital transformation strategies are prioritising their efforts for competitive differentiation, changing the nature of their business with innovative technologies, and making service provider choices to accelerate results.

    - Gain insights and recommendations from a major survey of the IT priorities of enterprises in Europe.

    - Identify the key shifts in business context that will continue to shape digitisation efforts, and how these need to be reflected in a digital transformation roadmap for IT organisations.
  • Cultivating Your Strategic and Creative Thinking
    Cultivating Your Strategic and Creative Thinking Dr. Ted Marra Sep 20 2017 2:00 pm UTC 75 mins
    Join our guest, Dr. Ted Marra as he introduces his new leadership course in Global Risk Academy.

    During the webinar we will cover:

    How does a truly strategic organization think? What is strategic thinking versus strategic planning? What are the vital few factors that will determine your organisation’s long-term success or failure and are they on your radar screen?

    Who should attend.

    People with 10 years management experience minimum up to and including C-Level in all disciplines responsible for strategic decisions or large scale operational issues - so they have large budget and many people reporting to them.

    Managers and senior management from all areas of the organisation having responsibility for planning and achievement of key business objectives.

    Why you should attend.


    - Reflect on how you got where you are as an organisation;

    - What factors were critical to your success? What factors were the basis for your success?

    - What held you back – prevented you from being even more successful?
    - What could you have done differently


    Understand what are the most critical factors that will better ensure your organisation is a “winner” in the future (e.g., next 3-5 years).

    Find out which ones you may be missing and what to do about it before it’s too late and you become just an “average or good” organisation when, with a little effort and the right strategic thinking and creativity, you could take the organisation to the next level of performance and move toward “greatness”.

    How to build exceptional stakeholder relationships and why doing this is critical in especially in turbulent times.
  • ITSM and ITIL Framework: Turbocharge Your Metrics With Benchmarking
    ITSM and ITIL Framework: Turbocharge Your Metrics With Benchmarking Jeff Rumburg, Managing Partner at MetricNet Sep 21 2017 6:00 pm UTC 45 mins
    Industry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.
  • Benchmarking Roundup: Summary of 2017 Service and Support Benchmarks
    Benchmarking Roundup: Summary of 2017 Service and Support Benchmarks Jeff Rumburg, Managing Partner at MetricNet Oct 10 2017 6:00 pm UTC 60 mins
    Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2017 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • Foster innovation with SAFe® Lean Startup Cycle and Lean UX
    Foster innovation with SAFe® Lean Startup Cycle and Lean UX Martin Burns, CA Technologies, and Carl Starendal, Scaled Agile, Inc Oct 31 2017 5:00 pm UTC 60 mins
    Lean Startup is a concept that has been around for some time, yet there remain many misconceptions. Lean Startup starts at the Portfolio level, and only by beginning at that level can you understand what needs to be created.

    Join us on Tuesday, October 31, as Martin Burns, with CA Technologies, and Carl Starendal, with Scaled Agile, Inc, discuss the importance of building your Lean business case and the impact it has on creating customer satisfaction, with the latest release of SAFe® 4.5.

    Learning Outcomes
    1.Learn how to build a Lean Business Case.
    2.Understand what MVP truly means.
    3.Learn how to evaluate your MVP and determine whether to proceed or stop.

    SAFe is a registered mark of Scaled Agile, Inc.
  • Benchmarking Roundup: Summary of 2017 Call Center Benchmarks
    Benchmarking Roundup: Summary of 2017 Call Center Benchmarks Jeff Rumburg, Managing Partner at MetricNet Nov 7 2017 7:00 pm UTC 60 mins
    Many Call Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2017 Global Benchmarking Initiative for Call Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • Future Directions for SysML v2
    Future Directions for SysML v2 Sanford Friedenthal, MBSE Consultant and chair of OMG's SE Special Interest Group and Larry Johnson, OMG VP and Technical Dir Nov 10 2017 4:00 pm UTC 60 mins
    SysML v1 was adopted in 2006, and has been a key enabler of model-based systems engineering (MBSE). Since that time, much has been learned about applying MBSE with SysML. This presentation describes the directions and approach for the next generation of SysML (v2) to provide capabilities that address the limitations of SysML v1, and enable the evolving practice of MBSE.
  • Emerging Trends in ITSM: Any Time, Any Place: The Ultimate Customer Experience!
    Emerging Trends in ITSM: Any Time, Any Place: The Ultimate Customer Experience! Jeff Rumburg, Managing Partner at MetricNet Nov 15 2017 3:00 pm UTC 45 mins
    The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a richer, more satisfying experience for the customer, but savvy support organizations recognize that it isn’t good enough to simply replicate the same service in different channels. It’s really about maximizing the customer experience for each unique channel and device. In this session, you’ll find out how progressive support organizations have harnessed the potential of “any time, any place” support to drive and sustain high levels of customer engagement. You’ll review case studies and benchmarking data that illustrate the power of multichannel, multidevice support in today’s complex IT enterprise.
  • DDS Technical Overview Part III - Using DDS to Secure Data Communications
    DDS Technical Overview Part III - Using DDS to Secure Data Communications Larry Johnson, OMG; Nina Tucker, Twin Oaks Computing; Gerardo Pardo-Castellote, RTI; Angelo Corsaro, PrismTech Nov 16 2017 4:00 pm UTC 60 mins
    Introduced in 2004, the Data Distribution Service has developed into a mature and proven connectivity standard within the IIoT. Today, DDS is at the heart of a large number of mission- and business-critical systems such as, Air Traffic Control and Management, Train Control Systems, Energy Production Systems, Medical Devices, Autonomous Vehicles, and Smart Cities. Considering the technological trends towards data-centricity and the rate of adoption, tomorrow DDS will be at the heart of an incredible number of Industrial IoT (IIoT) systems.

    To help you become an expert in DDS and expand your skills in the growing DDS market, Object Management Group offers this DDS technical oveview webinar series covering three key areas: (1) the essence of DDS and data-centric systems, (2) how to effectively exploit DDS Quality of Service to build applications that perform and scale, and (3) securing your distributed DDS system.

    This webinar, Part III of the OMG DDS Webinar series, will take an in-depth look at the latest advances in the DDS standards to meet the demanding cyber-security requirements of today’s industrial connected systems. From authentication and access control to integrity and encryption, learn how to leverage DDS Security features to secure your connected system against cyber attacks, while maintaining a flexible, scalable architecture. Presented by Nina Tucker, Vice President of Twin Oaks Computing.

    Part I of the OMG DDS Webinar Series: Introduction to DDS and Key Abstractions presented by Angelo Corsaro, Ph.D., of ADLink Technologies and co-chair of OMG's DDS Special Interest Group, is available here: https://www.brighttalk.com/webcast/12231/252365

    Part II of the OMG DDS Webinar series: Applying DDS QoS to Solve Real-World Problems, presented by Gerardo Pardo-Castellote, Ph.D., CTO of RTI and Co-Chair of OMG's DDS Special Interest Group, is available here: https://www.brighttalk.com/webcast/12231/252387
  • The Coming Enterprise Service Desk – How Information Technology Can Lead The Way
    The Coming Enterprise Service Desk – How Information Technology Can Lead The Way Jeff Rumburg, Managing Partner at MetricNet Dec 5 2017 7:00 pm UTC 60 mins
    ITIL, and more broadly, IT Service Management, is now a 31-year-old discipline. It was originally established in the UK under the government of Margaret Thatcher in 1985. For those working in IT Service and Support, the implications of this are profound. First, it means that IT support professionals have an enormous body of knowledge to draw upon for industry best practices. Secondly, it almost always means that other corporate services, such as HR, facilities, safety, etc., are far less mature than IT Service and Support. Savvy IT managers recognize this opportunity, and are increasingly taking up the challenge of providing enterprise leadership in corporate services.

    I want to challenge leaders from both IT and non-IT services to give serious thought to the role of enterprise services in your organization. This is the kind of opportunity that doesn’t come along very often. It has the potential to transform the delivery of all services in the enterprise, while saving money and improving the quality of service that your customers receive. Moreover, it can be a game changer for your career. Enterprises worldwide are in desperate need of leadership on this issue. So if you have been looking for that next big career opportunity, it may be right in front of you!