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IT Project Management

  • IoT Risk Becomes Real IoT Risk Becomes Real Chris Rodriguez, Senior Industry Analyst Network Security + Tom Bienkowski, Directror Product Mkt, Arbor Networks Recorded: Feb 23 2017 64 mins
    Vulnerable IoT devices are plentiful and ripe for abuse by threat actors.
    But what exactly is the value of these devices to DDoS attackers?
  • The Forgotten Link: Identifying the Weak Point in Your Network The Forgotten Link: Identifying the Weak Point in Your Network Jim Frey, Director of Marketing Recorded: Feb 23 2017 50 mins
    There is a transition happening in our industry right before our eyes. Essentially, 1Gbps drops to the wall outlets are being replaced by 10Gbps drops to the ceiling. This is because, as 802.11ac technology advances and A/V applications like HDBaseT come onto the scene, enterprises are requiring more and more Category 6A connections to handle bandwidth demand to devices. But what happens beyond the devices? Your network, like a chain, it is only as strong as its weakest link.

    This webinar will:
    - Show you how this transition from 1Gbps to 10Gbps is creating a problem you may not know you have.
    - Explain the “Forgotten Link” and how this 10X transition is already starting to overwhelm it.
    - Introduce an engineered solution from Berk-Tek that will solve this emerging problem.
  • What is the Best Connectivity Solution for Your IIoT Systems? What is the Best Connectivity Solution for Your IIoT Systems? Andrew Watson, OMG; Angelo Corsaro, PrismTech; Gerardo Pardo-Castellote, RTI; Nina Tucker, Twin Oaks Computing Recorded: Feb 22 2017 60 mins
    Today's computing infrastructure is changing dramatically to support new requirements in design and structure. This is no more evident than in the Internet of Things, where new types of machines driven by vast, complex industrial, distributed systems, can’t operate without connectivity. These new machines will transform our infrastructure into smart freeways, distributed power generation and autonomous driving cars, etc., revolutionizing the workplace and our lives for years to come.

    These new IoT systems need data-centric technology that directly addresses real-time systems to explicitly manage the communications “data model.” No matter what application – from financial trading platforms, to medical devices, to smart electrical grids, to exploration and production and to transportation – industries need solutions to find right data then communicates it to its intended destination in a reliable, flexible, fast, and secure manner.

    To learn more about the proven standard for data-connectivity in mission- and business-critical systems join OMG's webinar featuring experts from the leading DDS middleware vendors; PrismTech, RTI and Twin Oaks Computing
  • Make knowledge management valuable and fun Make knowledge management valuable and fun Sebastian Teeling, Knowledge Specialist at ComAround Recorded: Feb 20 2017 37 mins
    More satisfied employees, higher resolution rates, fewer cases for the service desk, and an up-to-date and relevant database. We dare say that this is the result of a structured approach to knowledge management, using proven methods that make knowledge valuable and fun. In this webinar, we tell you how to go about it!

    Service desks should provide high-quality support on time and using limited resources. Nothing strange about that. But how can the service desk work with Knowledge Management and build a qualitative knowledge base concurrently? And what factors motivate the service desk team and make them feel involved and engaged, both in their professional roles and in achieving the objectives established by the organization as a whole? In simple terms, how do you make knowledge valuable and fun?

    In this webinar we demonstrate how the service desk can:
    work to make the knowledge base useful in the long term
    create procedures and processes that engage and motivate
    reduce costs and improve service to the organization

    Listen to Sebastian Teeling, Knowledge Specialist at ComAround, as he demonstrates how the support organization can work to make the knowledge base valuable in the long term and to create procedures and processes that engage and motivate.
  • KCS – the value creating process KCS – the value creating process Lena Stormvinge, one of 15 certified KCS trainers in the world Recorded: Feb 20 2017 30 mins
    Effective knowledge management improves the service levels and the service desk work flow dramatically. The support organization will benefit from 60% shorter resolution time, 40% higher first-contact resolution rate, and 30% more satisfied employees.

    In this webinar you will learn:
    - What the established knowledge management methodology KCS (Knowledge-Centered Service) is
    - How KCS can improve the results of self service
    - How modern technology empowers the support team to capture, structure, and share knowledge within the entire organization
    - How the whole organization will benefit, both in the short and the long term

    Listen to Lena Stormvinge, one of 15 certified KCS Trainers in the world, go through the core principles of KCS and demonstrate why a KCS verified knowledge tool matters, and how it creates value to the whole organization.
  • From Board Books to Boardroom: Tales from the Hi-Tech Working Mom Trenches From Board Books to Boardroom: Tales from the Hi-Tech Working Mom Trenches Jen Holtvluwer, Director of Digital Marketing, Cherwell Software & Elisabeth Thomas, President, Launch Product Marketing Recorded: Feb 16 2017 60 mins
    There is no question that being a working mom is a challenge. You never feel like you’re actually giving 100% to your family or your work. How do you manage everything amidst exhaustion and not feel guilty? Hear from two, hi-tech mommy marketers on how they have achieved a healthy balance of succeeding in the boardroom and on the home front. For entrepreneurs, learn how to find the right balance required to manage your own business. For women determined to climb the corporate ladder, hear tips on how to keep yourself and/or your team motivated.
  • The Role of the Project Manager in an Agile Business The Role of the Project Manager in an Agile Business Ann Konkler, CA Technologies Agile Consultant and PMI-ACP Recorded: Feb 16 2017 57 mins
    More and more organizations are adopting agile methods to help manage complex work and improve project delivery. If you’re a Project Manager, you may be wondering: Is an agile approach right for my organization? Do I have a role on an agile team, and if so, what is it? How do I make agile methods work in my context?

    Join Ann Konkler, Agile Consultant at CA Technologies, on Thursday, February 16, 2017, 10am PT / 1pm ET, to better understand the role of the Project Manager in an agile business. During this webinar, you’ll learn:

    • How Project Managers can have a meaningful role
    • Which agile framework is right for you
    • How to coordinate across teams when some are applying agile methods and others are not

    We want to help you better understand your role as a Project Manager in an agile business. Join us to learn more and bring your questions to this engaging webinar.
  • Making the Case for E-Signature ft Bank of Montreal Making the Case for E-Signature ft Bank of Montreal Abe Karar –Director, Business Process & Digitization –Bank of Montreal & Andrea Masterton –Corp Marketing Director –eSignLive Recorded: Feb 8 2017 59 mins
    Watch this webinar for an in-depth look at how to calculate ROI for your financial institution and for key stakeholder.

    Recorded On: February 8th, 2017

    Length: 60 minutes

    Presenters:

    - Abe Karar – Director, Business Process & Digitization, Personal & Commercial Banking – Bank of Montreal
    - Andrea Masterton – Corporate Marketing Director – eSignLive by Vasco

    While important to many top initiatives at retail banks and credit unions, it continues to be a challenge for many banks to prepare a solid business case for e-signature solutions that the many stakeholders across the enterprise can support. But without an e-signature solution, key priorities like paperless account origination, fraud detection and prevention, and seamless customer service cannot be achieved.

    Watch this webinar hosted by Bank Administration Institute (BAI) to learn how to develop a business case that outlines the realistic benefits and costs of an e-signature solution.

    Key Takeaways:

    - Insight into the business drivers banking executives are leveraging to develop the e-signature business case
    - Strategies and tactics to foster enterprise-wide stakeholder buy-in
    - An in-depth look at how to calculate ROI for your financial institution and for key stakeholders
    - Examples of real-world ROI metrics from your peers
  • Vocabularies, Glossaries, or Ontologies for the Spacecraft Ground Systems Domain Vocabularies, Glossaries, or Ontologies for the Spacecraft Ground Systems Domain Andrew Watson, Vice President and Technical Director, OMG; Brad Kizzort, Chair, OMG Space DTF, Major Derrick Langley, USAF Recorded: Feb 8 2017 38 mins
    The Object Management Group® (OMG®) Space Domain Task Force completed a second very successful quarterly meeting in Coronado, CA last month during which the Space DTF approved work on several standards initiatives in coordination with NASA, the United States Air Force Space and Missile Center (SMC) Enterprise Ground Services (EGS), and the International Council on Systems on Systems Engineering (INCOSE).

    At the same meeting, the OMG Space DTF issued an RFI entitled: Vocabularies, Glossaries, or Ontologies for the Spacecraft Ground Systems Domain Request For Information. The OMG Space DTF is seeking to normalize the terminology used within the spacecraft ground systems domain. We are seeking information on existing or emerging dictionaries, glossaries, or ontologies in this domain. Additionally, the Space DTF is interested in hearing from organizations that might be interested in this topic. The Space DTF will use these responses to either adopt an existing reference or recommend the development of a new consolidated reference
  • The CSI Imperative The CSI Imperative Jeff Rumburg, Managing Partner at MetricNet Recorded: Feb 7 2017 63 mins
    The CSI Imperative – How Successful Support Organizations Institutionalize Continual Service Improvement

    The advent of Chief Service Officers and Chief Improvement Officers offer telling clues about why some support organizations succeed at institutionalizing continual service improvement while most others fail. For these pioneering companies, CSI is not a mere slogan, project or program, but rather a core discipline that is carefully developed, nurtured, and managed over time.

    In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world’s largest corporations, will present case studies of support organizations that have successfully built a culture and discipline of continual service improvement. Additionally, he will provide a sample CSI timeline and an empirical model for Continual Service Improvement.

    Attendees will learn about the core discipline of CSI, the role of chief service and chief improvement officers, common pitfalls of implementing CSI, and the five success factors for effective CSI.
  • 2017 Tech M&A Outlook 2017 Tech M&A Outlook Brenon Daly, Research Director - M&A Recorded: Feb 7 2017 61 mins
    With tech acquirers having spent a record $1 trillion over the past two year, what’s the outlook for M&A activity in 2017? Where will buyers be looking and what do they expect to have to spend? Drawing on data and insight from across 451 Research, our annual Tech M&A Outlook webinar will highlight specific trends in key enterprise IT markets – including information security, software, mobility and IoT -- that will shape dealflow and valuations in the coming year.

    Join Brenon Daly, 451 Research’s Director of Financials, for a look at where the tech M&A market is headed after its recent record run.
  • The Future of Digital Experience Platforms The Future of Digital Experience Platforms Mark Grannan (Senior Analyst at Forrester), Kevin Cochrane (Chief Marketing Officer at BloomReach) Recorded: Feb 6 2017 61 mins
    Enterprise Web Content Management (EWCM) and Digital Experience (DX) platforms are among the biggest and most crucial investments that companies are making this year. Personalization, cloud platforms and intelligent workflow management have gone from 'nice-to-haves' to 'must haves' in a matter of moments - all to keep up with the shifting and ever-more-demanding end-user expectations.

    Join CMSWire with our guest Mark Grannan, Senior Analyst at Forrester, and Kevin Cochrane, Chief Marketing Officer at BloomReach, for a one-hour webinar with insights into the biggest shifts in the market and a glimpse into the future of enterprise digital experience.

    This webinar on-demand covers:

    - DX trends and 'must haves'
    - How to determine which platform is best for your business
    - How the market is evolving and evaluation of DX platforms is changing

    To learn more about Hippo CMS, and to try it for yourself, visit onehippo.com/en and bloomreach.com.
  • Organization Change Management in Agile Transformation Organization Change Management in Agile Transformation Saif Islam, Director Practice Services Recorded: Jan 26 2017 47 mins
    Introducing Agile to an organization fundamentally changes how people work and collaborate at individual, team and program levels. Change is hard. Large scale change is much harder.

    According to Mckinsey article, 70% large transformation initiatives fail to meet their objectives. Organizational, cultural, and behavioral change management is critical to any successful transformation.

    In this webinar, we will focus on:
    · Readiness for Change: Sense of urgency, executive support and shared vision
    · Execute Change: Communication, empowerment and quick wins
    · Sustain Change: Promotion of success and anchoring change
    Following the webinar we’ll leave time for Q&A, so bring your questions!

    Please join this webinar by Saif Islam (Director of Services) on Jan 26th at 1pm ET
  • 12th Annual WISR Review: Era of Escalated Risk 12th Annual WISR Review: Era of Escalated Risk Gary Sockrider, Principal Security Technologist, Arbor Networks + John Paul Blaho, Sr. Manager, Arbor Networks Recorded: Jan 26 2017 47 mins
    Arbor Networks' 12th Annual Worldwide Infrastructure Security Report (WISR) offers a rare view into the most critical security challenges facing today’s network operators.This session will review the highlights from the report to help network operators understand the breadth of the threats that they face, gain insight into what their peers are doing to address these threats, and comprehend both new and continuing trends.
  • Big Room Planning: Harnessing the Power of Agile at Scale Big Room Planning: Harnessing the Power of Agile at Scale Jonas Högstrand & Andrew Sales Recorded: Jan 26 2017 60 mins
    Harnessing the Power of Agile at Scale with Big Room Planning

    Many organisations are already using agile methodologies like Scrum, but largely at an individual team level.
    But how do you ensure correlation and coordination between different agile teams? How do you ensure alignment between business strategy and execution level? And how do you provide business stakeholders with visibility to track the progress of ongoing projects and programmes – traditional and agile?
    The secret to succeeding with Enterprise Scale Agile is Big Room Planning; real-time collaboration, where teams identify risks early, untangle dependencies, and effectively plan their work aligned to business priorities and customer needs.

    In this webinar, Jonas Högstrand and Andrew Sales, will discuss:

    •What benefits organisations can achieve with greater levels of business agility
    •Why Big Room Planning is a core activity for succeeding with agile at scale and the agile behaviours it drives
    •How Big Room Planning works, who participates, what you do and why it’s worthwhile
    •How CA Agile Central supports Big Room Planning and provides visibility to track and steer the plans that are created

    Learn how to achieve faster time to market, improved quality, strategic alignment between IT and the business, and predictable delivery of features that delight customers.
  • The cost of Digital infrastructure - Financial Granularity The cost of Digital infrastructure - Financial Granularity Andrew Bird : Chief Digital Officer & EA Visionary Recorded: Jan 26 2017 48 mins
    How do we compose our digital building blocks to align to our value chain. Yet accommodate the volatilities of disruption and growth agendas. Understanding the underlying behaviour and technologies allows us to realise what is moving and what is not.

    This webinar is targeted at Technology leaders looking to prepare capability to support digital transformations and strategic road maps.

    Andrew Bird: Chief Digital Officer & EA Visionary
  • Introduction to Uncertainty Modeling Introduction to Uncertainty Modeling Tao Yue, Shaukat Ali, and Bran Selic - Simula Research Laboratory Recorded: Jan 25 2017 61 mins
    The importance of facing, understanding, predicting and even mitigating uncertainty has been well acknowledged and studied in various fields such as philosophy, physics and finance. In terms of software and system engineering, due to the increasing complex of large-scale systems themselves, and the dynamic and unpredictable deployment and operation environments of such systems, increasing attentions have been given to address challenges of explicitly specifying and modeling uncertainty.
    Uncertainty Modeling (UM) aims to promote and enable explicit specifications of uncertainty and uncertainty related concepts, at various contexts (e.g., developing large-scale Cyber-Physical Systems and Internet of Things, for different purposes (e.g., enabling uncertainty-wise requirements specifications, modeling, verification and validation, e.g., facilitating the definition of uncertainty-wise testing strategies), and at different phases of the development of such complex and uncertainty-inherent systems (e.g., requirements, architecture, design, testing and operation).
    In the context of OMG, we see a diverse set of uncertainty modeling applications, such as 1) integrating with UML use cases, SysML Requirements Diagram, to enable requirements V&V, 2) capturing uncertainty as part of SysML or UML models to facilitate design and/or testing, 3) integrating with BPMN and other OMG standards to facilitate different kinds of analyses and generations.
    OMG’s Uncertainty Modeling Request for Information (RFI) is currently open for responses. The RFI aims to solicit ideas, discussions, comments, recommendations, user needs and experiences about uncertainty modeling. Collected responses will be carefully analyzed and will be used to identify requirements, based on an RFP for an UM will be developed. Instructions for responding to this RFI are specified in the OMG Uncertainty Modeling Request for Information document (ad/16-09-02 (Uncertainty RFI)).
    We invite you to join the conversation.
  • Are Hybrid Clouds in tune with future business growth? Are Hybrid Clouds in tune with future business growth? Agatha Poon 451 Research, TJ Akhtar Tata Communications Recorded: Jan 25 2017 54 mins
    Advancements in infrastructure and platform technologies with growing availability of innovative business models has inclined the focus on user-centric service delivery mechanisms by redefining the very nature of IT strategy within a business organization. Companies that wish to pave the way for a successful digital transformation journey must shed conventional thinking and embrace towards an agile approach to IT operations and have a reliable and intelligent Ecosystem. So, to start with, we ask ourselves How and What should we look for in a partner?
  • Are Hybrid Clouds in Tune with Future Business Growth? Are Hybrid Clouds in Tune with Future Business Growth? Agatha Poon 451 Research, Rajesh Awasthi Tata Communications Recorded: Jan 24 2017 61 mins
    Advancements in infrastructure and platform technologies with growing availability of innovative business models has inclined the focus on user-centric service delivery mechanisms by redefining the very nature of IT strategy within a business organization. Companies that wish to pave the way for a successful digital transformation journey must shed conventional thinking and embrace towards an agile approach to IT operations and have a reliable and intelligent Ecosystem. So, to start with, we ask ourselves How and What should we look for in a partner?
  • Escaping the Storage Licensing Money Pit Escaping the Storage Licensing Money Pit Dave Wright - Vice President & General Manager, NetApp SolidFire and Tim Stammers - Senior Storage Analyst, 451 Research Recorded: Jan 18 2017 57 mins
    The tables have been stacked against storage buyers for decades, but a change is coming. Forget the endless refresh treadmill of monolithic storage systems, and licensing models that are not just inflexible, but also force you to pay again and again for the same technology. Join this webinar to learn how to liberate your storage budget, and pay for storage the way that suits your business rather than the vendors, with 451 Research senior analyst Tim Stammers, and NetApp SolidFire’s Vice President & General Manager, Dave Wright.
  • How Process Automation Works Within the NOC & Infrastructure How Process Automation Works Within the NOC & Infrastructure Jeremy Axmacher, Platform Engineer Recorded: Jan 17 2017 45 mins
    To cope with business demand, servers must be built – which is a highly manual process that often lacks standardization. Join this webinar with CA Technologies’ internal IT team, as they discuss how CA Process Automation enables them to automation core infrastructure tasks, including server deployment, maintenance and retirement – and saved their team 20 hours a day of manual work.

    You will learn:
    How CA Technologies’ internal IT team saves time automating triage and remediation
    How workflows can be easily adapted to detect issues quickly
    How new servers are now deployed within a matter of minutes with standardized builds and security protocols
  • The Softer Side of IT: Cultivating hard-to-find soft skills in today's workforce The Softer Side of IT: Cultivating hard-to-find soft skills in today's workforce Experis and Right Management Recorded: Jan 17 2017 60 mins
    IT leaders are increasingly uncovering the value of soft skills within their workforce. They’re telling us that soft skills—specifically communication and collaboration skills—can be as important as some technical competencies. What is causing increasing demands for soft skills in IT talent? How do IT leaders assess the soft skills of new recruits? Can these skills be developed in existing employees?

    During this webinar, you’ll hear experts from Experis and Right Management discuss the need for improved soft skills within today’s IT workforce and how IT leaders can ensure their workforce has the skills required to succeed in today’s world of work.

    By participating in this webinar, you will:
    Understand the increasing importance of communication and collaboration skills in IT roles today
    Gain greater insight from workforce experts about how to assess new IT recruits for soft skill proficiency
    Learn best-practice strategies for developing communication and collaboration skills within your team

    * NOTE: This event qualifies for 1 CPE credit.
    Experis is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org. Should this course need to be cancelled or rescheduled by Experis, a 24-hour notice will be provided. For more information regarding administrative policies such as complaint and refund, contact Learning & Development at 414-319-3400.
  • Why Agile Seemed Like a Good Idea at the Time - 1 PMI PMP PDU Credit Why Agile Seemed Like a Good Idea at the Time - 1 PMI PMP PDU Credit Andy Jordan, ProjectManagement.com Recorded: Jan 12 2017 60 mins
    Organizations are frequently tempted to modify and adapt their Agile approaches as they become more experienced.  As they then try and expand Agile use into other areas, or as they look for ways to integrate Agile and traditional project execution approaches they realize they are facing some unintended consequences.  Join Andy Jordan, ProjectManagement.com as he discusses how best to look at options for enhancing or modifying Agile at your organization and how to ensure you aren’t causing future problems.

    This session is approved for 1 Project Management Institute (PMI) PMP Credit.
  • How Process Automation Helps CA Technologies Create a Disaster Recovery Strategy How Process Automation Helps CA Technologies Create a Disaster Recovery Strategy Jeremy Axmacher, Platform Engineer Recorded: Jan 11 2017 40 mins
    When disaster strikes, your number one priority is fast recovery. But trying to determine the root cause of the problem can be a time consuming, manual process. Join this webinar with CA Technologies’ internal IT team, as they discuss how automation has helped them save time with disaster recovery through consistent, predicable processes – and enabled them to get up and running again seamlessly.

    You will learn:
    How to save money and time from outages – even when the worst happens
    •How to shift your focus from manual problem solving to fast recovery through automation and repeatable processes
    •How keeping an audit trail prevented the team from making the same mistakes in the future
  • A View of the World's Largest & Fastest Growing Data Center Spot A View of the World's Largest & Fastest Growing Data Center Spot Kelly Morgan 451 Research and Mark Kidd Iron Mountain Feb 28 2017 6:00 pm UTC 60 mins
    A View of the World's Largest & Fastest Growing Data Center Spot and why you should be there

    The Northern Virginia market, which includes multiple locations in/around Washington DC, continues to be one of the largest and fastest growing datacenter hot spots in the world and top market for cloud providers. While much has been said about the area, please join us to discuss the latest in: what makes the market special, why so many firms want datacenter space there, how the market is evolving, and which locations to consider when thinking about a deployment in the area.

    Please join us for a webinar with Kelly Morgan, Vice President at 451 Research and Mark Kidd, Senior Vice President and General Manager for Iron Mountain Data Centers, for a discussion on the Northern Virginia market and Iron Mountain’s approach to the market.
  • Take Agile to the Next Level: Featuring Forrester Take Agile to the Next Level: Featuring Forrester Forrester VP and Principal Analyst, Margo Visitacion and Agile Advisor, CA Technologies, Laureen Knudsen Feb 28 2017 6:00 pm UTC 60 mins
    According to recent research, “67% of high-performing CEOs are actively embracing agility, and 100% of them state that their companies actively experiment with new products and services.”* To deliver what customers really want, improve your bottom line and see teams really engage, you need to go beyond sprints and standups to business-level agile.

    As the speed of business grows and more competitors adopt agile, grassroots approaches just won’t cut it anymore. “Doing agile” doesn’t guarantee business value, and many companies now have the opportunity to connect their overall business strategy to the execution of the work. Are your agile practices improving or flatlining? Better yet, are they benefiting your bottom line?

    Join CA Technologies and guest speaker Margo Visitacion, Forrester VP and Principal Analyst in Enterprise Architecture, on February 28, at 10:00 AM PT / 1:00 PM ET, for a webinar packed with research-backed tips on sustainable, high-performance agile at scale.
  • Continuous Delivery = Agile + DevOps: Learn more with Guest Forrester Continuous Delivery = Agile + DevOps: Learn more with Guest Forrester Forrester VP and Principal Analyst, Diego Lo Giudice and Dan Rice, Agile Advisor, CA Technologies Mar 2 2017 4:00 pm UTC 60 mins
    The Global Agile Software Application Development Online Survey from Forrester Research, Inc. shows that a third of firms have been practicing agile for more than five years, and 54% have successfully scaled their Agile practices to more than half their teams.*

    People who practice agile methods often talk about "pulling quality forward." This and other agile tenets (delivering early and often, reducing batch size, inspecting and adapting, creating a collaborative culture and focusing on customer value) are designed to help organizations get valuable, high-quality features out the door, fast. But they can't happen just in engineering: agile succeeds as a mindset that's systemic throughout your organization.

    Join CA Technologies and guest speaker Diego Lo Giudice, Forrester VP and Principal Analyst in Application Development + Delivery to find out how YOU can help make your business an agile business by implementing agile both upstream (through your business portfolio) AND downstream (through testing and operations).

    If you're ready for a strategic, collaborative approach to delivering value to customers, then you won’t want to miss this webinar.


    *Forrester Research, Inc. “The 2015 State Of Agile Development: Learn From Agile Expert Firms,” August 2015
  • Operational Excellence: The Key to Safeguarding Your IT Infrastructure Operational Excellence: The Key to Safeguarding Your IT Infrastructure Dan Thompson Senior Research Analyst 451 Research and Kelly Sullivan, VP Global Data Center Operations at CenturyLink Mar 2 2017 7:00 pm UTC 60 mins
    Data center uptime is more critical than ever as more and more business processes are digitized. Having a sound foundation starts with having a solid and reliable data center in which to deploy your IT infrastructure. The data shows that how a data center is run and managed is the single biggest contributor to uptime.

    Join 451 Research Senior Analyst, Dan Thompson, and Kelly Sullivan, VP Global Data Center Operations at CenturyLink for a dialog on how operational excellence is put into practice and has become a core of the organizational culture at CenturyLink.

    Hear real-world experience and insight derived from managing a global fleet of 57 data centers and how the Uptime Institute Management and Operations Stamp of Approval program helped them raise their game through a regiment of continual improvement.
  • What to Look For in a Project & Portfolio Management Solution What to Look For in a Project & Portfolio Management Solution Lynn Reling Mar 7 2017 6:00 pm UTC 60 mins
    Companies invest in Project & Portfolio Management (PPM) solutions because they are looking for a central platform to gain visibility on projects, track and report on progress, and align their strategy to execution. But with so many options in the market, it’s hard to know if you are investing in the solution that is right for your current and future business needs. Join this webinar on Tuesday, March 7, 2017 for an inside view into the key features and functionality to look for in a dynamic PPM solution.

    Whether you are new to PPM automation, or looking to replace a PPM solution you’ve invested in already, this webinar will discuss:
    - Best practices for researching and selecting the right solution for your unique needs
    - Must haves and deal breakers to look out for during the selection process
    - Critical differentiators that will determine your success
  • Unleashing the Enormous Power of Service Desk KPIs Unleashing the Enormous Power of Service Desk KPIs Jeff Rumburg, Managing Partner at MetricNet Mar 7 2017 7:00 pm UTC 60 mins
    An overview of best practices in Service Desk Performance Measurement.

    HEAR how the industry's top performing Service Desks track and trend their performance!

    LEARN how to use KPIs diagnostically to achieve World-Class Performance!

    APPLY Best Practices in Service Desk Performance Measurement and Management!

    In this webcast, MetricNet will share the key success factors in performance measurement from the industry's top performing Service Desks!
  • How Platforms Are Conquering Challenges in Large Mobility Programs How Platforms Are Conquering Challenges in Large Mobility Programs Chris Marsh, 451 Research; Avinash Harsh, Sonata Software; & Michael Ong, Halosys Mar 15 2017 5:00 pm UTC 60 mins
    Enterprises are facing an ever growing demand for mobile applications. To create and manage meaningful and sustainable mobility programs, while keeping up with the pace of this demand, enterprises should seek solutions that help them conquer the top challenges in large scale mobility programs by providing:

    •Security across apps, data, users & devices
    •Reducing cost & increasing the speed of development
    •Seamless connectivity to multiple systems including legacy and home grown environments
    •Holistic & consistent experience across mobile & web channels
    •Deployment of applications to customers, partners, employees and vendors
    •Streamlined post launch operations by providing real time monitoring abilities

    We will discuss these challenges and look at how one of the next generation mobile platforms is simplifying enterprise mobility and addressing these key challenges.
  • The Difference Between Scrum & Kanban The Difference Between Scrum & Kanban Christen McLemore, Principal Transformation Consultant at CA Technologies Mar 16 2017 5:00 pm UTC 60 mins
    Have you been wondering: What’s the difference between Scrum and Kanban? Or do you think they are the same thing? In reality, these two ideas are quite different and understanding these differences is key to choosing the path that will work best for your organization.

    Join us on Thursday, March 16, 10am PT / 1pm ET, for our webinar, where Christen McLemore will dig into this topic. During this webinar, we’ll:

    • Explore the key dimensions of Scrum and Kanban through Principles, Artifacts, Ceremonies, Roles and Metrics
    • Understand the key differentiators between the two development styles
    • Gain knowledge to better advise others on when each model is more suited
  • Redefining the Link: New Year, New Benefits Redefining the Link: New Year, New Benefits Mike Connaughton, Market Segment Manager, Data Center Mar 30 2017 2:30 pm UTC 30 mins
    “Own the Link” is a revolutionary approach to specifying the transceivers used in data links. Since its launch in 2016, new tools and products have been added to the program, delivering more benefits than ever before. This short webinar will demonstrate how Own the Link can help you maximize your network, and we’ll look towards the future with a peek at what tomorrow might bring.

    * The first 100 people to pre-register for this webinar will receive a $5 Starbucks gift card via email on 3/29.
  • The Role of IT Leadership in Service and Support The Role of IT Leadership in Service and Support Jeff Rumburg, Managing Partner at MetricNet Apr 11 2017 6:00 pm UTC 60 mins
    As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and managers who ignore these facts do so at their own peril, for the simple truth is this: the success and longevity of an IT management team are directly tied to the success of service and support. In this session, Jeff Rumburg will use benchmarking data and case studies to demonstrate the untapped value of all service and support organizations.
  • Unleashing the Enormous Power of Call Center KPIs Unleashing the Enormous Power of Call Center KPIs Jeff Rumburg, Managing Partner at MetricNet May 16 2017 6:00 pm UTC 60 mins
    In Unleashing the Enormous Power of Call Center KPIs, MetricNet provides an overview of the Best Practices in Call Center Performance Measurement. Our best practices help call centers lower costs and increase customer satisfaction!

    Viewers will learn:

    How the industry's top performing Call Centers track and trend their performance.

    How to use Call Center KPIs diagnostically to achieve World-Class Performance.

    How to apply Best Practices in Call Center Performance Measurement and Management.

    The key success factors in performance measurement from the industry's top performing Call Centers.
  • Any Time, Any Place: The Ultimate Customer Experience! Any Time, Any Place: The Ultimate Customer Experience! Jeff Rumburg, Managing Partner at MetricNet Jun 13 2017 6:00 pm UTC 60 mins
    The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a richer, more satisfying experience for the customer, but savvy support organizations recognize that it isn’t good enough to simply replicate the same service in different channels. It’s really about maximizing the customer experience for each unique channel and device. In this session, you’ll find out how progressive support organizations have harnessed the potential of “any time, any place” support to drive and sustain high levels of customer engagement. You’ll review case studies and benchmarking data that illustrate the power of multichannel, multidevice support in today’s complex IT enterprise.
  • C-Level Success and the Secret Weapon of Service and Support C-Level Success and the Secret Weapon of Service and Support Jeff Rumburg, Managing Partner at MetricNet Jul 11 2017 6:00 pm UTC 60 mins
    A growing body of empirical evidence demonstrates a simple truth: the quality and effectiveness of service and support has a direct and measurable impact on the career success of those in IT leadership. When customers are happy with IT support, they are happy with all of IT. And when they are happy with all of IT, that reflects well on the entire executive team.

    In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world's largest corporations, uses benchmarking data and case studies to demonstrate the crucial role that service and support can play in the management and career success of IT executives.
  • Call Center Best Practices Call Center Best Practices Jeff Rumburg, Managing Partner at MetricNet Aug 8 2017 6:00 pm UTC 60 mins
    An overview of Call Center Best Practices.

    HEAR how the industry's top performing Call Centers Achieve World-Class Status!

    LEARN key strategies for Enhancing your Call Center Performance!

    APPLY Best Practices from your peers in the industry!

    In this webcast, MetricNet will share the Key Success Factors from the industry's top performing Call Centers!
  • Turbocharge Your Metrics With Benchmarking! Turbocharge Your Metrics With Benchmarking! Jeff Rumburg, Managing Partner at MetricNet Sep 12 2017 6:00 pm UTC 60 mins
    Industry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.
  • Benchmarking Roundup: Summary of 2017 Service and Support Benchmarks Benchmarking Roundup: Summary of 2017 Service and Support Benchmarks Jeff Rumburg, Managing Partner at MetricNet Oct 10 2017 6:00 pm UTC 60 mins
    Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2017 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • Benchmarking Roundup: Summary of 2017 Call Center Benchmarks Benchmarking Roundup: Summary of 2017 Call Center Benchmarks Jeff Rumburg, Managing Partner at MetricNet Nov 7 2017 7:00 pm UTC 60 mins
    Many Call Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2017 Global Benchmarking Initiative for Call Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • The Coming Enterprise Service Desk – How Information Technology Can Lead The Way The Coming Enterprise Service Desk – How Information Technology Can Lead The Way Jeff Rumburg, Managing Partner at MetricNet Dec 5 2017 7:00 pm UTC 60 mins
    ITIL, and more broadly, IT Service Management, is now a 31-year-old discipline. It was originally established in the UK under the government of Margaret Thatcher in 1985. For those working in IT Service and Support, the implications of this are profound. First, it means that IT support professionals have an enormous body of knowledge to draw upon for industry best practices. Secondly, it almost always means that other corporate services, such as HR, facilities, safety, etc., are far less mature than IT Service and Support. Savvy IT managers recognize this opportunity, and are increasingly taking up the challenge of providing enterprise leadership in corporate services.

    I want to challenge leaders from both IT and non-IT services to give serious thought to the role of enterprise services in your organization. This is the kind of opportunity that doesn’t come along very often. It has the potential to transform the delivery of all services in the enterprise, while saving money and improving the quality of service that your customers receive. Moreover, it can be a game changer for your career. Enterprises worldwide are in desperate need of leadership on this issue. So if you have been looking for that next big career opportunity, it may be right in front of you!