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IT Project Management

  • Service Mapping ROI: The Right Road to Drive Return
    Service Mapping ROI: The Right Road to Drive Return Ellen Daley, Terrell Pursley, Meghan Lockwood Recorded: Jun 20 2017 46 mins
    Join Acorio's CEO, Ellen Daley, and ITOM expert, Terrell Pursley for the ultimate run-down of ServiceNow's Service Mapping.

    AGENDA:
    1. What is Service Mapping?
    2. How does Service Mapping work? Learn the "crawls" and "gotchas"
    3. How do you know if this is the right investment?
    4. Best Practices to get you started
    5. New use in Service Mapping in Jakarta
  • The Safe, Secure, and Reliable Industrial Internet: A Standards Story
    The Safe, Secure, and Reliable Industrial Internet: A Standards Story Robert A. Martin, Senior Principal Engineer, MITRE and Steering Committee Member, Industrial Internet Consortium Recorded: Jun 20 2017 31 mins
    With the emergence of the Industrial Internet of Things (IIoT) many are trying to understand how their organization can step up to the new world of connected things that can cause harm, lead to safety issues, and could serve for decades. Join this session as we explore the driving concepts behind creating a safe, secure, and reliable IIoT system and look at how OMG standards play their role in the new IIoT marketplace and IIoT ecosystems as we evolve our IT & OT cultures into the IIoT culture. Topics discussed include:
    * Safe, Reliable, and Secure - how to tell?
    * Sourcing and integrating trustworthy components
    * Standards and evidence-based value chains in IIoT ecosystems
  • Develop a Thoughtful Monitoring Strategy as the First Step in IT Transformation
    Develop a Thoughtful Monitoring Strategy as the First Step in IT Transformation Nancy Gohring, 451 Research; & Steve Francis, LogicMonitor Recorded: Jun 15 2017 57 mins
    Join 451 Research and LogicMonitor June 15th at 11:00 PST to learn how to develop a dedicated monitoring strategy to better navigate IT Transformation initiatives. This webinar will focus on identifying recent shifts in the IT space.

    Attendees will learn about:

    -451 analyst Nancy Gohring’s take on IT Transformation and related changes in the market

    -The challenges posed by faster and more frequent code and infrastructure changes

    -How infrastructure performance monitoring must adapt in the face of these challenges

    -How LogicMonitor is thinking about and approaching these issues, both internally and for customers
  • The future of retail or how IoT technologies created a smart shopping experience
    The future of retail or how IoT technologies created a smart shopping experience Matthew Stead, Chief Architect, Oryzus Consulting Recorded: Jun 14 2017 21 mins
    We are currently witnessing an increased adoption of cloud and big data technologies. However, in the near future, specialists predict that these technologies will become a thing of the past and IoT will dominate the world. IoT is going to infiltrate every aspect of our lives: work, home, city, hospitals etc. It is also going to change the way we shop in physical stores and online.

    Join this webinar to discover how shopping centres will be transformed from a bricks and mortar purchasing experience to an open sourced market place.

    Allow Matthew to discuss how the market is changing, the challenges this will cause and the application of the advances in IoT technology which will drive a shopping revolution.
  • Any Time, Any Place: The Ultimate Customer Experience!
    Any Time, Any Place: The Ultimate Customer Experience! Jeff Rumburg, Managing Partner at MetricNet Recorded: Jun 13 2017 64 mins
    The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a richer, more satisfying experience for the customer, but savvy support organizations recognize that it isn’t good enough to simply replicate the same service in different channels. It’s really about maximizing the customer experience for each unique channel and device. In this session, you’ll find out how progressive support organizations have harnessed the potential of “any time, any place” support to drive and sustain high levels of customer engagement. You’ll review case studies and benchmarking data that illustrate the power of multichannel, multidevice support in today’s complex IT enterprise.
  • Frame the Change: How to position an agile transformation in your organization
    Frame the Change: How to position an agile transformation in your organization Brian Adkins, Principal Agile Coach and Skip Angel, Transformation Consultant at CA Technologies Recorded: Jun 8 2017 58 mins
    Today’s markets move with incredible speed. You’re bombarded with new competitive threats every day. New companies, new products, new technologies. At the same time, opportunities are opening up like never before, all demanding sophisticated evaluations and quick decisions.

    In this Business Agility Coach’s Corner discussion, you will learn how to shift your organization’s mindset and prepare for an agile transformation. You’ll get the information and support you need to drive groundswell and ensure you are on the path to increased business agility and transformational success.

    Join us on Thursday, June 8, 10am PT / 1pm ET, for a discussion with Brian Adkins, Principal Agile Coach and Skip Angel, Transformation Consultant at CA Technologies to talk about:
    • If your organization’s operational and legacy processes are a blessing and an opportunity for change
    • How to identify and build support for a agile transformation and organizational change
    • How to harness the appetite for change and drive support across siloed departments

    We’ll spend some time talking through this current engagement but also leave plenty of time for questions.
  • Nampa School District achieved high standards for IT Service Management.
    Nampa School District achieved high standards for IT Service Management. Peter Jurhs Recorded: May 25 2017 47 mins
    Please join us for a free interactive webinar to learn how Nampa School District achieved high standards for IT Service Management.

    Mr Peter Jurhs - Director of Information Services- will share his experience and knowledge during this 45 minutes Webinar.
    “My team is able to properly categorize and track issues so we can proactively fix things that are broken before productivity and/or learning are impeded. We can quickly triage and prioritize our activity letting us responsively fix things like a broken key on a computer keyboard and hence maximize the availability of that computer.”

    QUICK FACTS ABOUT THE NAMPA SCHOOL DISTRICT

    - 1 Administrator- 10 Agents
    - 57 tickets per day
    - 88% Customer Satisfaction

    - 17,000 K-12 Students
    - 23 schools - 14 Elementary Schools - 4 Middle Schools - 4 High Schools -1 Career Technical School
  • Connected Healthcare: How to Prepare for Future Bandwidth Demand
    Connected Healthcare: How to Prepare for Future Bandwidth Demand Susan Larson, Marketing Communications Manager Recorded: May 24 2017 27 mins
    The healthcare sector is experiencing explosive growth in bandwidth demand. From transmitting MRI images to wearable devices to video consultations, networks must work at higher-than-ever speeds to deliver services that ensure patient safety. It’s clear that this demand will continue to grow exponentially, putting more and more strain on your network infrastructure. Topics to be covered include:

    - How IP convergence is driving explosive growth in bandwidth demand, particularly in the healthcare sector
    - Healthcare requirements and trends that are contributing to ever-increasing need for more bandwidth
    - Cabling best practices that will help you avoid costly mitigation and/or reinstalls in the future
  • Conversational Technologies- The Catalyst For Customer Service Experience
    Conversational Technologies- The Catalyst For Customer Service Experience Sheryl Kingstone, 451 Research; Jordi Torras, Inbenta; & Phil Jennings, Ticketmaster Recorded: May 23 2017 56 mins
    The shift of customer service from a cost center to an engagement center will spur investments in more intelligent automation and conversational approaches to service and commerce. With 76% of customers preferring digital channels to communicate with businesses, and roughly 40% choosing to chat with a business through SMS, social media or Facebook messenger, conversational technologies have forever changed the customer service experience. Learn first-hand, from industry peers, how smart chatbots are improving how businesses converse with customers, and nurture relationships across the customer journey.

    Join the 451 Group, Ticketmaster and Inbenta for this session to discover how:

    •Digital engagement will shift commerce and service from interactions to conversations [The 451 Group predicts that 80% of all customer interactions will eventually be contained in a self-service channel].

    •Customers want self-service options on their own terms, in their preferred channels, including SMS, web or mobile chat. [The 451 Group data shows 55% of survey respondents prefer self-serve tools to avoid calling a customer service agent]

    •How businesses like Ticketmaster leverage enterprise-class chatbots; key factors to include and what to to avoid when launching a chatbot pilot [55% of companies employ self-service solutions; and 26% say they plan to build a chatbot as part of their self-service strategy]
  • Successfully manage future-proof business transformations
    Successfully manage future-proof business transformations Marc Leijten and Tjerk Hobma Recorded: May 18 2017 48 mins
    Business climate has changed dramatically, and change has not come to an end yet. As a result, organizations are constantly trying to catch the next wave, but what if the next wave is trying to catch you? Is your business agile enough to deal with all the change? Will you manage to stay ahead of your competition?

    To thrive in the new economy, business transformation is required. The organization, it’s processes, products and services will all need to be optimized to enable continuous innovation and improvement.

    This webcast will be presented in partnership with Novius, creators of the Business Transformation Framework® (BTF), a key enabler for making your strategy work. BTF is a unique approach that connects knowledge of disruptive business models, of new technologies and of successful digital change programs. BTF is agile! With BTF the necessary long term, top down, process of strategic planning belongs to the past. Projects with a high strategic contribution can be started within weeks.

    This approach has proven itself over the past twenty years and will be introduced to you. Over 200 companies have successfully been transformed/are transforming by using this highly successful method.

    Attend this webcast to learn how CA Technologies and Novius can support your transformational efforts and how to break the barriers between ideas and outcomes.
  • Unleashing the Enormous Power of Call Center KPIs
    Unleashing the Enormous Power of Call Center KPIs Jeff Rumburg, Managing Partner at MetricNet Recorded: May 16 2017 63 mins
    In Unleashing the Enormous Power of Call Center KPIs, MetricNet provides an overview of the Best Practices in Call Center Performance Measurement. Our best practices help call centers lower costs and increase customer satisfaction!

    Viewers will learn:

    How the industry's top performing Call Centers track and trend their performance.

    How to use Call Center KPIs diagnostically to achieve World-Class Performance.

    How to apply Best Practices in Call Center Performance Measurement and Management.

    The key success factors in performance measurement from the industry's top performing Call Centers.
  • A Guide to Predicting Cyber Attacks
    A Guide to Predicting Cyber Attacks Markus Jakobsson – Chief Scientist at Agari Recorded: May 16 2017 49 mins
    The increasing number of email-based cyber attacks on the banking and financial services sector, as well as the continuous evolution of these attacks, requires both Risk Management and Information Security professionals to be constantly vigilant - and prepared - to protect their organizations from these constantly changing, advanced threats.

    This session will explore how prediction tools can observe and understand current trends of email-based abuse; recognize the greatest potential opportunities in terms of monetization and influence; and identify untapped criminal opportunities. We then will leverage these tools to evaluate the current environment and predict what types of attacks we are likely to see soon.
  • CTO Series - Episode 3: What does a Good Target Operating Model look like...?
    CTO Series - Episode 3: What does a Good Target Operating Model look like...? Andrew Bird : Chief Digital Officer & EA Visionary Recorded: May 16 2017 49 mins
    How an organisation operates doesn't happen by magic!. It happens by DESIGN. As an organisation grows, previous ways of working become less appropriate and new alternatives become fashionable.
    In part 3 of this series, we discuss the challenges organisations face and how a Target Operating Model aids communication and minimises effort an organisation needs to formulate a working model.
  • Data Residency: Challenges and the Need for Standards
    Data Residency: Challenges and the Need for Standards Andrew Watson, Vice President and Technical Director, OMG; Claude Baudoin, owner, cébé IT & Knowledge Management Recorded: May 11 2017 60 mins
    As data is increasingly accessed and shared across geographic boundaries, a growing web of conflicting laws and regulations dictate where data can be transferred, stored, and shared, and how it is protected. The Object Management Group® (OMG®) and the Cloud Standards Customer Council (CSCC) recently completed a significant effort to analyze and document the challenges posed by data residency.
    Data residency issues result from the storage and movement of data and metadata across geographies and jurisdictions. Attend this webinar to learn more about data residency:

    •How it may impact users and providers of IT services (including but not limited to the cloud)
    •The complex web of laws and regulations that govern this area
    •The relevant aspects – and limitations -- of current standards and potential areas of improvement
    •How to contribute to future work
  • A CISO's Key Challenge: Creating Valid Security Metrics & Reporting For Security
    A CISO's Key Challenge: Creating Valid Security Metrics & Reporting For Security Bill Bonney (CISA) Vice President, Product Management, TechVision Research and Dario Forte, CEO, and Founder of DFLabs Recorded: May 10 2017 52 mins
    Cyber Security requires organizations to analyze and correlate data derived from the measurement of the right metrics. Every CISO is searching for the best practices for turning metrics and reporting into meaningful data for 3 important data sharing levels within organizations. Managing metrics and reporting for Security Operations and Incident Response can be a time consuming and costly project.

    In this webinar, our speakers will discuss how to strengthen and empower a security team’s ability to quickly assess and remediate security Incidents and data breaches.

    Including:
    • Review CISO’s guide for sharing SecOps and IR data with C-level, VPs, and Directors.
    • Discover true priorities in breach reporting.
    • Learn what organizations can do to improve the automated analysis of incidents.
    • Understand the trends and benchmarks in security automation and orchestration to include metrics and reporting.
    • How to orchestrate and automate processes and machine actions in order to mitigate damages.

    Hear from:
    Bill Bonney, a co-author of the seminal book for new CISOs, the CISO Desk Reference Guide – A Practical Guide for CISOs. Along with his co-authors, Bill has established the standard “go to” reference for setting up an effective Information Security program. Along with Dario Forte, CEO, and Founder of DFLabs who will also be presenting on orchestrate and automate processes. Dario Forte started his career in Incident response as a member of the Italian police. In that role, he has worked with United States governmental agencies including the National Aeronautics and Space Administration (NASA). He is Co-Editor of several ISO Standards within the 27000 series and holds the CFE, CISM and CGEIT certifications. The author of over 50 books and scientific papers, Dario has an MBA from the University of Liverpool and has completed select executive curriculum at the Harvard Business School.
  • Knowledge17 Sneak Peek: Our Best of ServiceNow
    Knowledge17 Sneak Peek: Our Best of ServiceNow Ellen Daley, Adam Mason, Carleen Carter, Meghan Lockwood Recorded: May 2 2017 35 mins
    Knowledge17, ServiceNow's biggest event of the year, is just three weeks away. Join Acorio's Leadership Team on a panel discussion of what to expect at the fastest-growing enterprise cloud company's annual conference.

    We will fill you in with highlights of our Customer's center stage presentations, new technology and innovations, key success stories since last year, and the main themes they expect ServiceNow leadership share.

    This year's K17 theme is experiencing IT, Customer Service, HR & Security at Lightspeed. Get a head start on your competition by getting the inside scoop before you even reach the plane.

    - Preview main stage presentations by Acorio and clients
    - Sneak Peek at our new demo
    - Five tips to get the most out of your K17 experience

    And be sure to visit us at Booth #419
  • CTO series: Episode 2: -What does a Good Strategy look like...?
    CTO series: Episode 2: -What does a Good Strategy look like...? Andrew Bird : Chief Digital Officer & EA Visionary Recorded: May 2 2017 34 mins
    An organisations strategy should be unique in terms of fit for its business model. In this context, good strategy should show direct linkage to the operating model of the business and the road map of how growth will be achieved.
    In this Episode 2 of the CTO series, we discuss the measure of linkage to the operating model and the tools which can be used to show alignment or otherwise to the business vision.
    Andrew Bird is a Chief Digital Officer with a unique outlook of 9 years direct sales experience plus 20 years in Software Architecture with over 300 Solutions Methodologies and strategies delivered and a successful sales director
  • Information Governance in the Age of Digital Transformation
    Information Governance in the Age of Digital Transformation Laurence Hart, Director at Dominion Consulting, CMSWire & Jessica Fain, Head of Governance Product Management, Box Recorded: Apr 27 2017 59 mins
    Historically, Information Governance has been a challenge to implement, viewed as a cost with minimal return, and a reactionary, rather than a preventative solution to crisis. Join this first of the two-part live webinar series and learn how to ensure proper information governance is at the heart of your company’s digital transformation. Discover how you can transform the perception of information governance from a gating factor to a digital enabler.

    We covered:
    - Why information governance is essential to digital transformation

    - How to present information governance as an asset and not a cost

    - Digital transformation best practices for information professionals
  • Create a New ITSM Service Offering In Minutes!
    Create a New ITSM Service Offering In Minutes! Micah Garside-White, Solution Architect Recorded: Apr 26 2017 42 mins
    IT Service Management has been too complex for far too long.

    Join us for 45 minutes and see how the ServiceAide ITSM platform provides an easily customizable, code free solution for your Service Management needs - accessible in minutes!

    During this 45-minute webinar, you'll learn:

    1- The philosophy behind ITSM
    2- Understand the value of ITSM
    3- Start your first ITSM processes in minutes
    - Create a service
    - Structure data and load them
    - Configure processes


    Micah Garside-White is Solutions Architect at ServiceAide, working on Service Management solutions for clients of every size, from multinational with 30,000 active users to start-ups.
  • Best key practices for GDPR and utilizing IncMan™ Incident Response platform
    Best key practices for GDPR and utilizing IncMan™ Incident Response platform Mike Fowler, Vice President, Professional Services and Steve Ditmore, Senior Sales Engineer for DFLabs Recorded: Apr 26 2017 34 mins
    The GDPR will apply in all EU member states in May 2018, organizations and businesses that are data owners and/or dealing with data belonging to EU citizens have the responsibility to ensure their processing abides by new data protection law and processors must themselves abide by rules to maintain records of their processing activities. If organizations and businesses are involved in a data breach, they are far more liable under GDPR than they were under the Data Protection Act.

    Complying with the new regulations requires operating to high standards of data security and protection. If suffering a data breach that puts the rights and freedoms of individuals at risk, organizations must notify the people affected and the data protection authority (Information Commissioner's Office (ICO) in the UK) within 72 hours of becoming aware of it. Data breaches occur every day - and the EU have just increased the financial liability and consequences of inadequate security.

    Hear from Mike Fowler, author of the popular white paper: Automation as a Force Multiplier in Cyber Incident Response. Mike will provide insight into how best to leverage automation to provide incident response and reporting consistency for GDPR.

    Steve Ditmore will present IncMan™ – Security Automation and Orchestration features covering:

    •Installation and set-up is measured in hours rather than days or weeks without the need for expensive professional services support.
    •Review steps involved in a mitigating and controlling a data breach.
    •Automation of menial enrichment activities, so incident responders can determine/contain and mitigate breaches more efficiently and effectively.
    •Enhanced visibility creating a layered approach to information gathering.
    •Incident management including response prioritization.
    •How incident and notification workflows are automatically assigned to an incident.
  • Going Beyond His/tory: The Female Storytellers Shaping Immersive Tech
    Going Beyond His/tory: The Female Storytellers Shaping Immersive Tech Luciana Carvalho, VR Evangelist Recorded: Apr 25 2017 48 mins
    Humans have shared gathered around and communicated through stories throughout history. Text, pictures, images and videos have sought to capture our imagination, or portray the non-fictional in a relatable way. Now, as we move beyond the 2D flat screen to new ways of interacting/communicating with the world — virtual and augmented reality, for example — we begin to see the power of immersion in storytelling, and the impact it has, beyond anything we have ever seen, on those in the receiving end. Arguably, the ultimate empathy machine.

    As we shape the next 'Information Age', and given the state of the world today, never before have we been in more need of putting ourselves in other people’s shoes, and empowering diverse and inclusive voices worldwide. Never before have we seen more women jump at the opportunity to lead and make content that is all-encompassing, that touches and inspires, and that aims to build bridges not walls. Here is their story.

    Learner, maker, systems thinker, innovator and tech evangelist, Luciana splits her time between growing the Realities Centre London — a new innovation space, incubator and academy for B2B/enterprise VR, AR, MR and AI — and Unfold UK, promoting women/diversity in future in the UK. Passionate about VR and tech for good, she carries ongoing research on the possibilities and challenges immersive tech presents as re neuroscience, empathy and female empowerment.

    She was elected one of Code First Girls ‘25 Ones to Watch’, 'Top 5 Female Role Models in the Tech Industry', and Virtual Perceptions' 'Heroes of VR' in 2016.
  • TechTalk: Mitigate the Risks of BYOD with ZENworks® Mobile Workspace
    TechTalk: Mitigate the Risks of BYOD with ZENworks® Mobile Workspace Oscar Sanchez and Jason Blackett - Micro Focus Recorded: Apr 19 2017 54 mins
    Mobile devices are constantly at risk of loss, theft, and hacking. The idea of trusting them with corporate application data can be enough to make organizations insist on locking devices down.
    But users have other ideas. They want 24-hour access to emails, contacts, and so forth, and they don’t want to relinquish management of their personal devices to get it.

    Our TechTalk will teach you how ZENworks Mobile Workspace enables organizations to:

    •Exercise granular, application-data-level control of mobile devices
    •Permit users to use their own devices without forcing them to relinquish device management rights
    •Encase application data in a secure workspace where users can safely browse the web and access email, calendars, and other assets

    Don’t miss this opportunity. Learn how to reap the rewards of mobility and BYOD without suffering the bite of data loss or theft.
  • The Milestones of Sucessful Apps
    The Milestones of Sucessful Apps Andrew Bird : Chief Digital Officer & EA Visionary Recorded: Apr 18 2017 34 mins
    Managing and delivering App's is a seemingly unique adventure. Yet there are key milestones that are only apparent when looking at our history. Join Andrew Bird to show how "Prioritisation" is the key to adoption, but knowing the list in the first place gives you your choices.
  • What’s New in CA PPM 15.2?
    What’s New in CA PPM 15.2? Douglas Page, CA Technologies Recorded: Apr 14 2017 18 mins
    The latest version of CA Project & Portfolio Management comes with new role-based user experiences and deeper integration into Agile Central. As Millennials keep switching jobs at twice the rate, CA PPM 15.2 helps businesses match evolving skill sets with the right projects. A new feature called Telescoping lets resource managers take care of both long and short term needs from a single screen. Project coordinators can solve staffing issues in real time with new collaboration tools. And the CA PPM time-management app now is available for developers working inside Agile Central. Come see Doug Page, product expert at CA Technologies, demo the new CA PPM 15.2.
  • Don't just check the box - real DDoS protection
    Don't just check the box - real DDoS protection Arbor Networks Recorded: Apr 14 2017 2 mins
    While some enterprises may think that have secured their key services against DDoS attacks simply by deploying intrusion prevention systems (IPS) or firewalls in front of their servers, they are actually exposing their organizations to service outages.

    Do you have the right protection tools for your network?
  • Mastering Operational Risk. Theory and Practice in a single package.
    Mastering Operational Risk. Theory and Practice in a single package. Boris Agranovich, Calvin Lee Jun 27 2017 2:00 pm UTC 90 mins
    Join me and our guest, Calvin Lee, Operations Director at RISKID, for a lively discussion as we aim to dispel confusion surrounding many of the elements of the Operational Risk framework.


    Operational risk is perhaps the most significant risk organizations face. Virtually every major loss that has taken place during the past 30 years, from Enron, Worldcom and Baring's Bank to the unauthorized trading incident at Société Générale and the subprime credit crisis, has been driven by operational failures.

    Many financial institutions have spent millions of dollars trying to develop a robust framework for measuring and managing operational risk. Yet, in spite of this huge investment, for many firms developing a viable operational risk management (ORM) program remains an elusive goal.

    This webinar is designed for both current students of the “Mastering Operational Risk” - http://www.globalriskacademy.com/p/orm online course and for other busy risk professionals who are interested in studying both theoretical and practical application of ORM but don’t have time to attend in-person classes.

    The goal is three-fold:

    1. Existing students will be able to understand more on how to work with the RISKID tool and get an opportunity to ask questions about the subject matter.
    2. People who are planning to join the course will get some explanation in what is the course about, how the e-learning system works.
    3. People who are just interested to know more about ORM

    During the webinar we will cover:

    1. 3 things most organizations are focusing on right now.
    2. What are the major steps to take control of operational risks.
    3. How to use Collaborative Risk Management tools to conduct your ORM operations and why traditional risk management practices involving risk registers and Excel are not effective anymore.
  • ITSM & Analytics Cookbook: Serving Up the Right Data to Perform
    ITSM & Analytics Cookbook: Serving Up the Right Data to Perform Jason Hagen – Process Manager, KAR Auction Services & Heath Ramsey – Director of Customer Success, ServiceNow Jun 27 2017 3:00 pm UTC 60 mins
    Data is becoming increasingly easy to come by, but how do you harness it to derive value and drive outcomes? How can you ensure that you are delivering meaningful insights when they are needed and where they belong?

    Join this webinar to learn how the IT organization at KAR Auction Services was able to evolve from operating with no visibility or standardized performance metrics to an agile business with real-time insight and the ability to make trusted business decisions. Discover how KAR was able to expand their usage of Performance Analytics and Reporting, leading to marked stability and measurable gains in performance across IT.
  • Risk-Based Testing 101
    Risk-Based Testing 101 Robert Poole Jun 28 2017 5:00 pm UTC 60 mins
    How do you decide what’s most important to test in your development projects? Risk-based testing provides a straightforward way to decide how and what to prioritize in your tests. In this informative session, Experis introduces you to the concepts of Risk-Based Testing, leaving you with methods and tools to improve your testing processes.
    In this training we answer these questions while teaching participants how to measure and rank risks, using a simple yet comprehensive method:
    •What is Risk-Based Testing?
    •What forms does it take?
    •When should it be used?
    •What are the key elements of risk?
    Who should attend:
    •QA practitioners interested in efficient testing
    •Business analysts who create requirements
    •Technical architects and developers who design and implement solutions to requirements
    •Project managers interested in effective development and test methods
  • The Future Ready PMO
    The Future Ready PMO Andy Jordan, Roffensian Consulting Inc. Jun 29 2017 5:00 pm UTC 60 mins
    What is a PMO? It’s a question that many organizations are still trying to answer, but according to internationally recognized PMO and PPM expert Andy Jordan it’s a question that is outdated. He believes today’s question needs to be ‘what should a PMO be?’

    In this webinar Andy joins CA’s own Jim Tisch to explore the evolution of PMOs to ensure they are ‘future proofed’ to deliver the evolving needs of organizations. Among other topics Andy will explore:

    •The move from business focused to business driving
    •A shift in emphasis from value to cost of value
    •The evolution from strategic to differentiating
    •The steps necessary to make the change

    Delivered in Andy’s signature high energy style this webinar promises to not only challenge the way you think about project execution and the role the PMO plays, but also to think about the implications on other areas of your organization. Andy will provide a roadmap to help you start that journey of evolution and ensure your PMO is ready for the brave new project delivery world ahead.
  • C-Level Success and the Secret Weapon of Service and Support
    C-Level Success and the Secret Weapon of Service and Support Jeff Rumburg, Managing Partner at MetricNet Jul 11 2017 6:00 pm UTC 60 mins
    A growing body of empirical evidence demonstrates a simple truth: the quality and effectiveness of service and support has a direct and measurable impact on the career success of those in IT leadership. When customers are happy with IT support, they are happy with all of IT. And when they are happy with all of IT, that reflects well on the entire executive team.

    In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world's largest corporations, uses benchmarking data and case studies to demonstrate the crucial role that service and support can play in the management and career success of IT executives.
  • When Channel Meets Cloud: How Distribution is Adopting the “as-a-Service” Model
    When Channel Meets Cloud: How Distribution is Adopting the “as-a-Service” Model Rory Duncan, Research Director Jul 18 2017 1:00 pm UTC 75 mins
    As the virtualization of IT has increased, the traditional role of the channel partner has changed. Much of the physical infrastructure delivered through distribution has become invisible to end-users, while hyper-convergence has narrowed both hardware and software supply requirements further. Despite this, the role of the channel has never been more important in terms of the delivery of services for support, maintenance and consulting. And with the emergence of new kinds of managed services, hardware appliances, and security requirements, the ability to “connect the dots” will become a key differentiator for those with long-term customer relationships. In this session, Rory Duncan, Research Director for Managed Services & Hosting will outline some of the pitfalls as well as the opportunities for IT distribution partners in the era of Cloud.
  • Why Hybrid IT is a Big Opportunity for Managed Security Service Providers
    Why Hybrid IT is a Big Opportunity for Managed Security Service Providers Aaron Sherrill, Senior Analyst Jul 18 2017 5:00 pm UTC 75 mins
    The enterprise is shifting away from on–premise-only IT to a Hybrid IT model that delivers services using internal resources and/or external resources and services, often from multiple providers. While this model of IT can result in cost savings, performance optimization and greater agility, it also significantly increases the complexities of cybersecurity for the enterprise. Enterprises already struggling with cybersecurity will need help to address these concerns – concerns that many enterprises are not aware of or are unable to tackle. The Hybrid IT model does, however, present unique challenges for Managed Security Service Providers (MSSPs), as these providers will be asked to secure environments that span multiple platforms, and in some cases disparate business units. MSSPs are poised to benefit from this shift if they can deliver services to address and mitigate these threats.
  • Shedding a Light on the Unique Requirements of PoE Lighting
    Shedding a Light on the Unique Requirements of PoE Lighting Brian Simmons, Copper Product Manager Jul 20 2017 3:00 pm UTC 30 mins
    PoE lighting is increasing in popularity due to is cost-effectiveness, energy efficiency and control capabilities, but what is the best way to deploy this technology and what is the best cabling to use? This webinar will explore the details of PoE and PoE Lighting and how Berk-Tek can help you Topics to be discussed include:

    - A high-level overview of PoE
    - How PoE lighting can benefit your organization
    - Details about a new Berk-Tek solution to help you efficiently install and run PoE Lighting
  • Behavior-Driven Development: A Guide to Agile Practices
    Behavior-Driven Development: A Guide to Agile Practices Joshua Eastman, Test Automation Architect Jul 26 2017 5:00 pm UTC 60 mins
    Behavior-Driven Development with Ruby/Cucumber automation is a practical, fail-proof, read-to-use strategy or process that improves software quality and decreases costs. 

    Ambiguity and miscommunication cause the majority of critical defects and undesirable outcomes in the software development lifecycle. Behavior Driven Development (BDD) ensures that requirements are accurate. It builds a mutual understanding of what should be developed and tested through a common vocabulary.

    This webinar introduces BDD methods that promote product quality by generating business requirements in Gherkin (Given-When-Then) format. Tool agnostic, BDD emphasizes communication between business, requirements analysts, developers, and testers to ensure quality expectations are achieved. Describing requirements in the form of system behavior eliminates scope creep and guarantees proper software functionality.
  • Call Center Best Practices
    Call Center Best Practices Jeff Rumburg, Managing Partner at MetricNet Aug 8 2017 6:00 pm UTC 60 mins
    An overview of Call Center Best Practices.

    HEAR how the industry's top performing Call Centers Achieve World-Class Status!

    LEARN key strategies for Enhancing your Call Center Performance!

    APPLY Best Practices from your peers in the industry!

    In this webcast, MetricNet will share the Key Success Factors from the industry's top performing Call Centers!
  • 5 Ways to Improve Your Agile/DevOps Automation Strategy
    5 Ways to Improve Your Agile/DevOps Automation Strategy Meneta Bodurtha Aug 23 2017 5:00 pm UTC 60 mins
    Test automation has become a must, especially in agile and DevOps projects with their goals of continuous integration and fast deployment. QA teams face many challenges today with testing including emerging technologies, digital maturity, and fast-paced delivery expectations.

    In this session, attendees will learn about:
    1.Key challenges in today’s testing landscape that impact automation testing
    2.Ways to set expectations for automation that accelerate buy-in and support
    3.Considerations for prioritizing types of testing and technologies for automation
    4.Understanding who should be included in planning for automation
  • Turbocharge Your Metrics With Benchmarking!
    Turbocharge Your Metrics With Benchmarking! Jeff Rumburg, Managing Partner at MetricNet Sep 12 2017 6:00 pm UTC 60 mins
    Industry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.
  • DDS Technical Overview Part II - Applying DDS QoS to Solve Real World Problems
    DDS Technical Overview Part II - Applying DDS QoS to Solve Real World Problems Andrew Watson, OMG; Nina Tucker, Twin Oaks Computing; Gerardo Pardo-Castellote, RTI; Angelo Corsaro, PrismTech Sep 14 2017 3:00 pm UTC 60 mins
    Introduced in 2004, the Data Distribution Service has developed into a mature and proven connectivity standard within the IIoT. Today, DDS is at the heart of a large number of mission- and business-critical systems such as Air Traffic Control and Management, Train Control Systems, Energy Production Systems, Medical Devices, Autonomous Vehicles, and Smart Cities. Considering the technological trends towards data-centricity and the rate of adoption, tomorrow DDS will be at the heart of an incredible number of Industrial IoT (IIoT) systems.

    To help you become an expert in DDS and expand your skills in the growing DDS market, Object Management Group offers this DDS technical overview webinar series covering three key areas: (1) the essence of DDS and data-centric systems, (2) how to effectively exploit DDS Quality of Service to build applications that perform and scale, and (3) securing your distributed DDS system.

    This webinar, Part II of the OMG DDS Webinar series, will cover in detail the mechanisms available in DDS to meet challenging real-world application requirements; from discovery to state management, information consistency, data durability, reliability and scalable information distribution. With over 20 different quality-of-service (Qos) policies DDS provides ready-made configurable patterns that can be used to meet most of these use-cases. Learn to leverage DDS Qos and patterns to simplify your application code and increase the robustness of your system. Presented by Gerardo Pardo-Castellote, Ph.D., CTO of RTI and Co-Chair of OMG's DDS Special Interest Group.

    Part I: Introduction to DDS and Key Abstractions presented by Angelo Corsaro, Ph.D., of ADLink Technology and co-chair of OMG's DDS Special Interest Group, is available here https://www.brighttalk.com/webcast/12231/252365

    Part III: Using DDS to Secure Data Communications presented by Nina Tucker, Vice President of Twin Oaks Computing here: https://www.brighttalk.com/webcast/12231/252391
  • ITSM and ITIL Framework: Turbocharge Your Metrics With Benchmarking
    ITSM and ITIL Framework: Turbocharge Your Metrics With Benchmarking Jeff Rumburg, Managing Partner at MetricNet Sep 21 2017 6:00 pm UTC 45 mins
    Industry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.
  • Benchmarking Roundup: Summary of 2017 Service and Support Benchmarks
    Benchmarking Roundup: Summary of 2017 Service and Support Benchmarks Jeff Rumburg, Managing Partner at MetricNet Oct 10 2017 6:00 pm UTC 60 mins
    Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2017 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • Benchmarking Roundup: Summary of 2017 Call Center Benchmarks
    Benchmarking Roundup: Summary of 2017 Call Center Benchmarks Jeff Rumburg, Managing Partner at MetricNet Nov 7 2017 7:00 pm UTC 60 mins
    Many Call Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2017 Global Benchmarking Initiative for Call Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • Emerging Trends in ITSM: Any Time, Any Place: The Ultimate Customer Experience!
    Emerging Trends in ITSM: Any Time, Any Place: The Ultimate Customer Experience! Jeff Rumburg, Managing Partner at MetricNet Nov 15 2017 3:00 pm UTC 45 mins
    The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a richer, more satisfying experience for the customer, but savvy support organizations recognize that it isn’t good enough to simply replicate the same service in different channels. It’s really about maximizing the customer experience for each unique channel and device. In this session, you’ll find out how progressive support organizations have harnessed the potential of “any time, any place” support to drive and sustain high levels of customer engagement. You’ll review case studies and benchmarking data that illustrate the power of multichannel, multidevice support in today’s complex IT enterprise.
  • DDS Technical Overview Part III - Using DDS to Secure Data Communications
    DDS Technical Overview Part III - Using DDS to Secure Data Communications Andrew Watson, OMG; Nina Tucker, Twin Oaks Computing; Gerardo Pardo-Castellote, RTI; Angelo Corsaro, PrismTech Nov 16 2017 4:00 pm UTC 60 mins
    Introduced in 2004, the Data Distribution Service has developed into a mature and proven connectivity standard within the IIoT. Today, DDS is at the heart of a large number of mission- and business-critical systems such as, Air Traffic Control and Management, Train Control Systems, Energy Production Systems, Medical Devices, Autonomous Vehicles, and Smart Cities. Considering the technological trends towards data-centricity and the rate of adoption, tomorrow DDS will be at the heart of an incredible number of Industrial IoT (IIoT) systems.

    To help you become an expert in DDS and expand your skills in the growing DDS market, Object Management Group offers this DDS technical oveview webinar series covering three key areas: (1) the essence of DDS and data-centric systems, (2) how to effectively exploit DDS Quality of Service to build applications that perform and scale, and (3) securing your distributed DDS system.

    This webinar, Part III of the OMG DDS Webinar series, will take an in-depth look at the latest advances in the DDS standards to meet the demanding cyber-security requirements of today’s industrial connected systems. From authentication and access control to integrity and encryption, learn how to leverage DDS Security features to secure your connected system against cyber attacks, while maintaining a flexible, scalable architecture. Presented by Nina Tucker, Vice President of Twin Oaks Computing.

    Part I of the OMG DDS Webinar Series: Introduction to DDS and Key Abstractions presented by Angelo Corsaro, Ph.D., of ADLink Technologies and co-chair of OMG's DDS Special Interest Group, is available here: https://www.brighttalk.com/webcast/12231/252365

    Part II of the OMG DDS Webinar series: Applying DDS QoS to Solve Real-World Problems, presented by Gerardo Pardo-Castellote, Ph.D., CTO of RTI and Co-Chair of OMG's DDS Special Interest Group, is available here: https://www.brighttalk.com/webcast/12231/252387
  • The Coming Enterprise Service Desk – How Information Technology Can Lead The Way
    The Coming Enterprise Service Desk – How Information Technology Can Lead The Way Jeff Rumburg, Managing Partner at MetricNet Dec 5 2017 7:00 pm UTC 60 mins
    ITIL, and more broadly, IT Service Management, is now a 31-year-old discipline. It was originally established in the UK under the government of Margaret Thatcher in 1985. For those working in IT Service and Support, the implications of this are profound. First, it means that IT support professionals have an enormous body of knowledge to draw upon for industry best practices. Secondly, it almost always means that other corporate services, such as HR, facilities, safety, etc., are far less mature than IT Service and Support. Savvy IT managers recognize this opportunity, and are increasingly taking up the challenge of providing enterprise leadership in corporate services.

    I want to challenge leaders from both IT and non-IT services to give serious thought to the role of enterprise services in your organization. This is the kind of opportunity that doesn’t come along very often. It has the potential to transform the delivery of all services in the enterprise, while saving money and improving the quality of service that your customers receive. Moreover, it can be a game changer for your career. Enterprises worldwide are in desperate need of leadership on this issue. So if you have been looking for that next big career opportunity, it may be right in front of you!