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IT Project Management

  • Escaping the Storage Licensing Money Pit Escaping the Storage Licensing Money Pit Dave Wright - Vice President & General Manager, NetApp SolidFire and Tim Stammers - Senior Storage Analyst, 451 Research Recorded: Jan 18 2017 57 mins
    The tables have been stacked against storage buyers for decades, but a change is coming. Forget the endless refresh treadmill of monolithic storage systems, and licensing models that are not just inflexible, but also force you to pay again and again for the same technology. Join this webinar to learn how to liberate your storage budget, and pay for storage the way that suits your business rather than the vendors, with 451 Research senior analyst Tim Stammers, and NetApp SolidFire’s Vice President & General Manager, Dave Wright.
  • How Process Automation Works Within the NOC & Infrastructure How Process Automation Works Within the NOC & Infrastructure Jeremy Axmacher, Platform Engineer Recorded: Jan 17 2017 45 mins
    To cope with business demand, servers must be built – which is a highly manual process that often lacks standardization. Join this webinar with CA Technologies’ internal IT team, as they discuss how CA Process Automation enables them to automation core infrastructure tasks, including server deployment, maintenance and retirement – and saved their team 20 hours a day of manual work.

    You will learn:
    How CA Technologies’ internal IT team saves time automating triage and remediation
    How workflows can be easily adapted to detect issues quickly
    How new servers are now deployed within a matter of minutes with standardized builds and security protocols
  • The Softer Side of IT: Cultivating hard-to-find soft skills in today's workforce The Softer Side of IT: Cultivating hard-to-find soft skills in today's workforce Experis and Right Management Recorded: Jan 17 2017 60 mins
    IT leaders are increasingly uncovering the value of soft skills within their workforce. They’re telling us that soft skills—specifically communication and collaboration skills—can be as important as some technical competencies. What is causing increasing demands for soft skills in IT talent? How do IT leaders assess the soft skills of new recruits? Can these skills be developed in existing employees?

    During this webinar, you’ll hear experts from Experis and Right Management discuss the need for improved soft skills within today’s IT workforce and how IT leaders can ensure their workforce has the skills required to succeed in today’s world of work.

    By participating in this webinar, you will:
    Understand the increasing importance of communication and collaboration skills in IT roles today
    Gain greater insight from workforce experts about how to assess new IT recruits for soft skill proficiency
    Learn best-practice strategies for developing communication and collaboration skills within your team

    * NOTE: This event qualifies for 1 CPE credit.
    Experis is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org. Should this course need to be cancelled or rescheduled by Experis, a 24-hour notice will be provided. For more information regarding administrative policies such as complaint and refund, contact Learning & Development at 414-319-3400.
  • Why Agile Seemed Like a Good Idea at the Time - 1 PMI PMP PDU Credit Why Agile Seemed Like a Good Idea at the Time - 1 PMI PMP PDU Credit Andy Jordan, ProjectManagement.com Recorded: Jan 12 2017 60 mins
    Organizations are frequently tempted to modify and adapt their Agile approaches as they become more experienced.  As they then try and expand Agile use into other areas, or as they look for ways to integrate Agile and traditional project execution approaches they realize they are facing some unintended consequences.  Join Andy Jordan, ProjectManagement.com as he discusses how best to look at options for enhancing or modifying Agile at your organization and how to ensure you aren’t causing future problems.

    This session is approved for 1 Project Management Institute (PMI) PMP Credit.
  • How Process Automation Helps CA Technologies Create a Disaster Recovery Strategy How Process Automation Helps CA Technologies Create a Disaster Recovery Strategy Jeremy Axmacher, Platform Engineer Recorded: Jan 11 2017 40 mins
    When disaster strikes, your number one priority is fast recovery. But trying to determine the root cause of the problem can be a time consuming, manual process. Join this webinar with CA Technologies’ internal IT team, as they discuss how automation has helped them save time with disaster recovery through consistent, predicable processes – and enabled them to get up and running again seamlessly.

    You will learn:
    How to save money and time from outages – even when the worst happens
    •How to shift your focus from manual problem solving to fast recovery through automation and repeatable processes
    •How keeping an audit trail prevented the team from making the same mistakes in the future
  • The hybrid portfolio: Can’t we all just get along? 1 PMI PDU The hybrid portfolio: Can’t we all just get along? 1 PMI PDU Andy Jordan, ProjectManagement.com and Jim Tisch, Dir Product Marketing, PPM Recorded: Jan 11 2017 55 mins
    Agile is here to stay, waterfall’s not going away anytime soon, and more and more organizations are creating hybrid project execution models that combine both. What does that mean at the portfolio level? If you’re struggling to manage a portfolio of different project approaches, if you have executives looking for common reporting metrics, or if you have frustrated project teams, this webcast is for you. Join PPM expert Andy Jordan as he explains:
    •Value based reporting that ignores the project execution approach
    •The importance of flexibility in portfolio planning and delivery
    •The need to create an environment that supports both Agile and waterfall
    •Some simple steps you can take today to improve hybrid portfolios
    The future of portfolio management will include both Agile and waterfall, unless you’ve mastered them both you need to attend this webinar.
  • CA PPM in der Praxis – Teil 4:  Reporting - Portlets, Dashboards, Ad-Hoc CA PPM in der Praxis – Teil 4: Reporting - Portlets, Dashboards, Ad-Hoc Stefanie Siegmann/Principal Consultant PPM/CA Technologies/ Recorded: Jan 10 2017 35 mins
    Im Projektmanagement gehört ein regelmäßiges Reporting zum Tagesgeschäft. Durch den Einsatz von vorgefertigten Reports lassen sich im täglichen Projektmanagementgeschäft erhebliche Zeiteinsparungen erzielen.

    In CA PPM finden sich eine Vielzahl von fertigen Reports zu den Themen Projekte, Ideen, Ressourcen, Finanzen, Portfolios, usw. Für Sonderfälle lassen sich auch Ad-Hoc-Reports je nach Bedarf schnell und einfach erstellen.

    Aber nicht nur Reports helfen einem Projekt- oder Portfoliomanager, sondern auch Portlets und Dashboards, die mit Real-Time-Daten einen ständig aktuellen Aufschluss über die momentane Situation geben.

    In diesem Seminar wird anhand von Beispielen aufgezeigt werden, wie Reporting die Aufgaben in CA PPM unterstützt.
    Hierbei werden wir auf folgende Themen eingehen:
    •Best Practice Einsatz von Analyse-Portlets und deren Konfigurationsmöglichkeiten.
    •Best Practice Einsatz von Standardreports
    •Erstellen von eigenen Ad-Hoc-Reports mit Auswertung unserer eigenen konfigurierten Datenfelder
    •Erstellmöglichkeit von eigenen Drill-Down-Reports über den Report-Designer

    Wir freuen uns darauf, Ihnen als Abschluss unserer Seminarreihe „CA PPM in der Praxis“ das Thema Reporting darstellen zu können, welches alle bisherigen Themen vereint.
  • How to do Big Room Planning How to do Big Room Planning Martin Burns, Agile Transformation Consultant Recorded: Jan 5 2017 58 mins
    Do you want faster time to market, improved quality, strategic alignment between IT and the business, and predictable delivery of features that customers actually want?

    The secret to preventing and overcoming common organizational roadblocks (unrealistic plans, too many priorities, lack of commitment, late delivery, finger pointing and blame) is Big Room Planning. Big Room Planning is real-time, collaborative release planning, where you identify risks early, untangle dependencies, and effectively scope your work so you can prioritize and deliver value faster. If you have multiple development teams collaborating on time-sensitive projects, join CA Agile Central Services Architect, Carolina Weibring, on Thursday, January 5, 10am PT / 1pm ET, to learn:

    •Why you should care about Big Room Planning
    •How big room planning works: who participates, what you do, and why it’s worthwhile
    •How to break down departmental silos and increase cross-functional collaboration

    Following the presentation, we will have ample time for Q&A.
  • How Process Automation Works with On-Boarding/Off-Boarding How Process Automation Works with On-Boarding/Off-Boarding Jeremy Axmacher, Platform Engineer Recorded: Dec 15 2016 47 mins
    As many IT professionals know, on-boarding and off-boarding employees takes more than just a conversation with HR. There are dozens of tasks to do before during, and after, that require both time and budget. Join this webinar with CA Technologies’ internal IT team, as they discuss how they use CA Process Automation to automate their own on-boarding and off-boarding processes, remove manual errors, and speed up the delivery of services.

    You will learn:
    How a 12,000 employee company streamlines on-boarding and off-boarding
    How to simplify integration and save time through automation of tasks
    How to ensure employees get on-boarded efficiently so they can provide value faster, and off-boarded quickly and securely
  • Audits and Agile: Apples & Oranges? Audits and Agile: Apples & Oranges? Laureen Knudsen, Agile Advisor Recorded: Dec 14 2016 59 mins
    In many organizations today—such as government, healthcare and banking—the pressure to comply with mandatory regulations feels in conflict with the pressure to move fast, release often and stay open to change. Even as more development teams adopt agile practices, regulatory agencies seem to prefer documentation over working software, templates over discussion, and governance over adaptiveness. So what's a high-compliance organization to do?
    One of the most often heard comments we hear when we talk agile in a highly-regulated environment is that it simply can't be done. If this is common thinking in your organization, you will not want to miss this engaging webinar.
    Laureen Knudsen will show you how to make agile audits easy. With more than 14 years of experience in regulated environments, Laureen designed a lightweight, auditable, product lifecycle allowing highly-regulated organizations to maintain regulatory compliance while reaping the benefits of agile methodologies.
    During this webinar, you’ll learn:
    •How to meet compliance requirements while shifting to agile practices
    •How to effectively use CA Agile Central project data to pass audits quickly and easily
    •How to streamline your product lifecycle
    Who doesn’t want an easier process when it comes to audits? Following the webinar we’ll leave time for Q&A, so bring your questions!
  • Introduction to Unified Architecture Framework® (UAF®) Introduction to Unified Architecture Framework® (UAF®) Edita Mileviciene, Cameo Enterprise Architecture Product Manager, No Magic, Inc. Recorded: Dec 14 2016 60 mins
    Unified Architecture Framework® (UAF®) is the newest standard presented by domain experts in Object Management Group® (OMG®). UAF is a new version of the UPDM2 standard, and it addresses the needs of military frameworks (such as DoDAF and MODAF) as well as industry.

    The Unified Architecture Framework offers a structured approach for managing the complexity of systems of systems engineering within the organization in different levels of abstraction. It also provides an infrastructure to ensure complete and correct specification of systems integration using various techniques such as engineering analysis, traceability, and metrics.

    The webinar will demonstrate the complete workflow of systems of systems engineering using the UAF Framework. The workflow includes the activities of defining capability requirements, specifying operational scenarios, providing solutions for operational scenarios, and managing project portfolios required to implement the selected solution.
  • SQL and Search: Impactful Results, Manageable Implementations SQL and Search: Impactful Results, Manageable Implementations Jason Stamper 451 Research Senior Analyst; Kevin Risden Apache Lucene/Solr Committer; Hadoop and Search Tech Lead Recorded: Dec 14 2016 58 mins
    Search engines have changed the way everyone accesses information. Apache Solr and Elasticsearch, two open source search engines built on Lucene, have enabled companies to integrate search for a variety of use cases. On the flipside, SQL has been the bedrock for analytics. Joining the power of search and SQL opens up search to users who are familiar with SQL. This combination of technologies allows companies to utilize existing SQL skills to implement innovative search that answer questions previously not possible.


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    451 Research’s webinars are protected by international copyright law. Reproduction and distribution of this webinar, in whole or in part, in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. 451 Research disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although 451 Research may discuss legal issues related to the information technology business, 451 Research does not provide legal advice or services and their research should not be construed or used as such. 451 Research shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpreta¬tions thereof. The viewer assumes sole responsibility for the selection of this webinar to achieve its intended results. The opinions expressed herein are subject to change without notice.
  • Who You Gonna Call? Arm the Service Desk to Ghost-Bust Issues Before They Occur Who You Gonna Call? Arm the Service Desk to Ghost-Bust Issues Before They Occur Chris Marsh, 451 Research; Chris Dunn, Easy Vista; & Bruce Aboudara, Scalable Software Recorded: Dec 13 2016 59 mins
    The Service Desk is at the frontlines of a changing landscape in IT. IT is now, more than ever, required to provide 100% uptime of their services, and provide them to users anytime and anywhere – thanks in large part to the growth in new consumer apps and services accessed through mobile devices.

    To support this demand the service desk must be aware of and prepared for several key trends:

    •Mobile. More and more, users are accessing their services through their mobile devices. Powerful trends are shaping the mobile world that will impact the Service Desk. We in the service desk must adapt, but what does that mean?

    •Service Availability. Users expect their services to always be up – just like they experience with their other mobile apps and should there be an issue, they expect it to be resolved immediately. What can the Service Desk to make this dream a reality?

    •New Technologies. Prompted by this need for always-on, mobile-available services, infrastructure teams are looking toward newer technologies such as public clouds, software defined networking (SDN), and hyperconverged architectures. How does this impact the Service Desk?

    Join, Chris Marsh, lead mobility analyst at 451 research, Chris Dunn, Global Director of Product marketing for EasyVista, and Bruce Aboudara SVP at Scalable Software as they discuss the key trends the service desk need to know about as well as actions the service desk can take to capitalize on those trends.

    If you have any questions, feel free to email Chris Dunn at cdunn@easyvista.com
  • Year End Tax Update: What You Need to Know to Prepare for 2017 Year End Tax Update: What You Need to Know to Prepare for 2017 Experis Finance Tax Directors: Myron Vansickel, Raj Basi, and Saleem Siddiqi Recorded: Dec 7 2016 58 mins
    Year-end tax activities can be overwhelming and put extra stress on you and your tax team. Corporations are often challenged to clarify what their priorities need to be when planning for year-end tax activities. As 2016 comes to a close, there are a number of important items that should be taken into consideration as part of your planning efforts. This 60-minute webinar will update participants on the latest federal, state and international tax developments.

    By attending this session, participants will:

    -International Tax - Learn about international tax updates including BEPS and, in particular, the impact of Country by Country reporting on compliance and reporting obligations as well as Global Indirect Tax (VAT/GST) updates
    -Federal Tax - Understand the latest developments and changes in federal tax including section 179 and bonus depreciation, deductions which were made permanent or extended via tax extenders bill, and other major developments for business entities
    -State and Local Tax - Be aware of critical state income, sales and use tax legislative modifications and case that may impact your business
  • Strategic Agile vs. PPM – a grudge match or BFFs? Strategic Agile vs. PPM – a grudge match or BFFs? Andy Jordan, ProjectManagement.com and Jim Tisch, CA Product Marketing, PPM Recorded: Dec 6 2016 57 mins
    Agile is increasingly becoming a factor at the strategic level. There are a number of different frameworks for scaling Agile and they are starting to touch on the realm of traditional portfolio management. Does that mean portfolio management has to change? Does strategic Agile have to adapt? Are we going to end up with multiple portfolios? In this engaging webinar portfolio management expert Andy Jordan breaks through some of the confusion and offers guidance on:
    •How to incorporate more strategic Agile concepts into portfolio management
    •The importance of differentiating strategic Agile from Agile for strategic projects (they are different)
    •Minimizing disruption and maximizing commitment with strategic Agile
    •Leveraging Agile in all forms of portfolio management
    This webinar promises to challenge some of the Agile stereotypes that exist as Andy offers innovative ideas and approaches that promise to give all organizations a chance to improve portfolio success. Don’t miss out, register today.
  • The Transformative trends of modern EA The Transformative trends of modern EA Andrew Bird, Consulting CTO & EA Visionary Recorded: Dec 6 2016 46 mins
    Technology companies are taking over. The thinking, design and language are now different. This presentation will focus on the trends of modern EA from the context of survival in a real sense. It is no longer about aligning Technology with the business, Technology is the business.
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    BIO: Andrew Bird wants to live in a world where business and IT work as one, and he’s on a mission to bring the two seamlessly together. Visionary enterprise architect. Strategic leader. He’s different. He simplifies. He brings order. He tells clients not just the ‘what’, but the ‘how’. He finds the business within a business. Microsoft’s Regional Director for the Silicon Valley, Juval Lowy, extols his “unique combination of leadership, business acumen and interpersonal skills.” His engagements - 100+ projects, totalling over a £billion so far … prove the point. When he isn’t using his ‘past life’ experience as CTO, CIO and Head of Architecture to advise governments, multi-nationals, defence contractors, arts and media organisations, healthcare groups and financial institutions, Andrew is committed to ending the drought of good software architects. Having been mentored by some of the best in the business, he’s now sharing his knowledge with the next generation of software engineers.
  • CA PPM in der Praxis–Teil 3: Operatives Projektmgmt für Einsteiger und Experten CA PPM in der Praxis–Teil 3: Operatives Projektmgmt für Einsteiger und Experten Peter Saeckel/Advisor PPM/CA Technologies/ Recorded: Dec 6 2016 55 mins
    In Teil 3 geht es um die Aktualität der Daten der laufenden Projekte. Hierzu müssen operative Daten zeitnah und exakt eingebracht werden. Wurde ein Projekt genehmigt, wird es mit geeigneten Mitarbeitern ausgestattet und die Arbeiten verteilt. Es geht aber auch um Zeitrückmeldung der Projektmitarbeiter, Erkennen von Verzögerungen, Handhabung von Change Requests, Überwachung von Kosten uvm. Sollte einer dieser Faktoren zu einer Umplanung des Projekts führen, muss dies auch im Projektportfolio ersichtlich werden, damit die dortige Planung mit validen Daten arbeiten kann.
  • The Role of the Agile Scrum Master The Role of the Agile Scrum Master Justin Klos, CA Technologies, Services Architect Recorded: Dec 1 2016 49 mins
    A scrum master is the facilitator for an agile development team and provides essential benefits to enable success and remove obstacles.

    Join, Justin Klos, Services Architect, to learn more about the ScrumMaster role. Our three objectives for this webinar:
    •Proficient in Scrum Master role, values, & ceremonies
    •Preparedness to facilitate backlog refinement, daily meeting, & sprint planning
    •Understanding of how to produce artifacts including the product backlog, sprint backlog, & team health metrics

    Following the webinar, we’ll have Q&A, so bring your questions.
  • How LabCorp Improved Resource Management with CA PPM How LabCorp Improved Resource Management with CA PPM Paul Soper, Director of IT Project Management at LabCorp, and Walter Angus, Senior Consultant at CA Recorded: Dec 1 2016 60 mins
    For healthcare companies, managing priorities, projects and resources can be a critical factor in getting to market faster, improving patient outcomes and even saving lives. For LabCorp, working with Rego Consulting to develop an innovative new approach to IT Resource Management—using CA PPM—has powerfully improved their IT Organization’s ability to respond to business needs in delivering solutions. Join LabCorp’s Paul Soper, along with Rob Greca from Rego Consulting and Walter Angus from CA Technologies, to learn how LabCorp utilized data they were already collecting to develop IT labor capacity and supply/demand balancing without creating new business processes. This BrightTalk webinar will be Thursday, December 1 1:00 PM Eastern.
  • GETTING YOUR BI TO DELIVER ACTIONABLE INSIGHTS GETTING YOUR BI TO DELIVER ACTIONABLE INSIGHTS Boris Evelson, VP Principal Analyst at Forrester Research & Sisense Head of Product Strategy, Ani Manian Recorded: Nov 21 2016 66 mins
    Organizations are growing their data environments up to 50% a year, in both size and scope. Yet only a fraction of this data is actually being translated into actionable insights and better decision making. So how do you achieve actionable insights from your BI?
    Translate growing data into actionable insights and better organizational decision making
    Uncover the latest discoveries in BI, Agile BI, big data and artificial intelligence
    Discover best practices for merging business and technology management, to receive valuable insights from your BI
  • How MSPs and IT Organizations can Empower High Growth w/ ITSM How MSPs and IT Organizations can Empower High Growth w/ ITSM William Guinn, Chief Technology Officer for ServiceAide and Anne Morello, Director of Software Engineering at TriZetto Recorded: Nov 17 2016 37 mins
    Join ServiceAide and our MSP partner: The TriZetto Group, a Cognizant Company
    Trizetto leads in the Healthcare industry with a grow of 12% CAGR through 2020.

    TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to deliver better health.
    TriZetto solutions reach 260,000 care providers, streamline processes for more than 350 payers and touch over half the U.S. insured population

    We will discuss how TriZetto manages to deliver high value ITSM services while reducing their costs and growing their business
  • DDoS Attacks: The Stakes Have Changed, Have You? DDoS Attacks: The Stakes Have Changed, Have You? Sean Pike – Program Vice President, Security Products, IDC & Tom Bienkowski – Director DDoS Product Marketing, Arbor Networks Recorded: Nov 17 2016 58 mins
    Despite years of headlines, many businesses today are under-invested and ill-prepared to handle modern DDoS attacks. Many wrongly believe they are not being targeted by DDoS attacks, and are in fact experiencing outages due to DDoS attacks that are being attributed to equipment failures or operational error because the companies lack DDoS visibility and defense. Still more rely on existing, more traditional, security devices such as firewalls and intrusion prevention systems (IPS), or a single layer of protection from their ISP or content delivery network (CDN). In each case, these businesses are exposed and only partially protected. Firewalls and IPS are stateful devices that are often targets of DDoS attacks, while cloud-only or CDN protection does not provide adequate protection for critical business applications.

    Join this webinar with Arbor Networks and IDC to understand exactly how the stakes have changed, and what it means for the assumptions organizations have been making with regard to protecting the availability of their business-critical websites, services and applications. In light of the recent attacks, we will expose the multiple attack vectors of the Mirai IoT botnet and provide best practices for mitigation.

    Learn:

    • About the evolution of DDoS attacks
    • The implications for DDoS defense
    • Current best practices in DDoS defense
  • LTE Network Technology: Bringing Seamless Connectivity to the Enterprise LTE Network Technology: Bringing Seamless Connectivity to the Enterprise Ken Rehbehn -451 Research, Mike Carper -Nokia, Amit Jain- SpiderCloud Recorded: Nov 17 2016 52 mins
    During this webinar, the MulteFire Alliance will provide an overview of MulteFire technology and detail how it provides a new wireless connectivity option for enterprises. MulteFire is an LTE-based technology that operates in unlicensed and shared spectrum, enabling an enterprise to deploy its own high-performance wireless network. 451 Research analyst Ken Rehbehn and Alliance members will discuss MulteFire in enterprise IT applications and share why IT decision makers should start planning to incorporate MulteFire into their networks.

    Attendees will learn how MulteFire:
    •Improves indoor and outdoor capacity
    •Delivers a neutral host to serve any user
    •Offers opportunity to cover more area and devices with fewer nodes than Wi-Fi
    •Leverages LTE’s strong security, authentication, and more
    •Supports features such as VoLTE, LTE broadcast, interface management, advanced radio resource management and more
    •Plans for the continued evolutionary path established for LTE
  • Understanding the 2016 Gartner MQ for WCM & the Evolution of Content Marketing Understanding the 2016 Gartner MQ for WCM & the Evolution of Content Marketing Robert Rose Recorded: Nov 16 2016 55 mins
    Selecting a Content Management System (or Digital Experience Platform) is one of the most important decisions that a business will make on the path to truly comprehensive digital transformation. One of the most trusted reports for evaluating these platforms is the Gartner MQ.

    Robert Rose, bestselling author and senior analyst at Digital Clarity Group, discusses the September 2016 Gartner Magic Quadrant for Web Content Management and its take on the evolution of owned web content. In this context, Rose gives insight into how brands can create a content strategy that drives multiple lines of value.
  • Avoid the pitfalls of integrating real-time communications in SaaS offerings Avoid the pitfalls of integrating real-time communications in SaaS offerings Sean Hsieh, Founder and Chief Product Officer at Flowroute, & Donnie Berkholz, Research Director at 451 Research Recorded: Nov 15 2016 48 mins
    Communications is undergoing a massive transformation from on-premise systems that support generic calling uses, to innovative hosted solutions, allowing organizations to benefit from developers integrating communications tightly into their business processes.

    Much of this shift is causing businesses to migrate away from integration with and maintenance of legacy systems to using hosted PBX, unified communications, and contact center solutions, with the primary goal of freeing internal resources to focus on areas that will differentiate the business. But in moving to hosted offerings, they are often able to tap into increased capabilities with lower barriers to entry and faster time to value. Similarly, some businesses are using the chance to move away from on-premises equipment to adopt highly tailored, industry-specific solutions that integrate all communications into the flow of work and enable them and their customers to benefit from solutions that previously were beyond economic or technical reach.

    As digital transformation becomes pervasive, your customers expect simple, seamless, customized experiences across multiple channels at any time and on any device. Their desire for immediate outcomes is pushing businesses to think outside of the box to implement real-time communications that will ultimately drive transactions.

    During this webcast, we will discuss:
    ● How businesses can programmatically add and customize communication services like voice calling, text messaging and authentication into their applications.
    ● Key factors to help businesses select the right communications provider during the decision-making process
    ● Real-life use cases that have successfully built and deployed real-time communications such as call masking, appointment reminders, call tracking, and contact center.
  • Are Hybrid Clouds in Tune with Future Business Growth? Are Hybrid Clouds in Tune with Future Business Growth? Agatha Poon 451 Research, Rajesh Awasthi Tata Communications Jan 24 2017 6:30 am UTC 60 mins
    Advancements in infrastructure and platform technologies with growing availability of innovative business models has inclined the focus on user-centric service delivery mechanisms by redefining the very nature of IT strategy within a business organization. Companies that wish to pave the way for a successful digital transformation journey must shed conventional thinking and embrace towards an agile approach to IT operations and have a reliable and intelligent Ecosystem. So, to start with, we ask ourselves How and What should we look for in a partner?
  • Are Hybrid Clouds in tune with future business growth? Are Hybrid Clouds in tune with future business growth? Agatha Poon 451 Research, TJ Akhtar Tata Communications Jan 25 2017 4:00 pm UTC 60 mins
    Advancements in infrastructure and platform technologies with growing availability of innovative business models has inclined the focus on user-centric service delivery mechanisms by redefining the very nature of IT strategy within a business organization. Companies that wish to pave the way for a successful digital transformation journey must shed conventional thinking and embrace towards an agile approach to IT operations and have a reliable and intelligent Ecosystem. So, to start with, we ask ourselves How and What should we look for in a partner?
  • Introduction to Uncertainty Modeling Introduction to Uncertainty Modeling Tao Yue, Shaukat Ali, and Bran Selic - Simula Research Laboratory Jan 25 2017 4:00 pm UTC 60 mins
    The importance of facing, understanding, predicting and even mitigating uncertainty has been well acknowledged and studied in various fields such as philosophy, physics and finance. In terms of software and system engineering, due to the increasing complex of large-scale systems themselves, and the dynamic and unpredictable deployment and operation environments of such systems, increasing attentions have been given to address challenges of explicitly specifying and modeling uncertainty.
    Uncertainty Modeling (UM) aims to promote and enable explicit specifications of uncertainty and uncertainty related concepts, at various contexts (e.g., developing large-scale Cyber-Physical Systems and Internet of Things, for different purposes (e.g., enabling uncertainty-wise requirements specifications, modeling, verification and validation, e.g., facilitating the definition of uncertainty-wise testing strategies), and at different phases of the development of such complex and uncertainty-inherent systems (e.g., requirements, architecture, design, testing and operation).
    In the context of OMG, we see a diverse set of uncertainty modeling applications, such as 1) integrating with UML use cases, SysML Requirements Diagram, to enable requirements V&V, 2) capturing uncertainty as part of SysML or UML models to facilitate design and/or testing, 3) integrating with BPMN and other OMG standards to facilitate different kinds of analyses and generations.
    OMG’s Uncertainty Modeling Request for Information (RFI) is currently open for responses. The RFI aims to solicit ideas, discussions, comments, recommendations, user needs and experiences about uncertainty modeling. Collected responses will be carefully analyzed and will be used to identify requirements, based on an RFP for an UM will be developed. Instructions for responding to this RFI are specified in the OMG Uncertainty Modeling Request for Information document (ad/16-09-02 (Uncertainty RFI)).
    We invite you to join the conversation.
  • The cost of Digital infrastructure - Financial Granularity The cost of Digital infrastructure - Financial Granularity Andrew Bird : Chief Digital Officer & EA Visionary Jan 26 2017 9:00 am UTC 45 mins
    How do we compose our digital building blocks to align to our value chain. Yet accommodate the volatilities of disruption and growth agendas. Understanding the underlying behaviour and technologies allows us to realise what is moving and what is not.

    This webinar is targeted at Technology leaders looking to prepare capability to support digital transformations and strategic road maps.

    Andrew Bird: Chief Digital Officer & EA Visionary
  • Big Room Planning: Harnessing the Power of Agile at Scale Big Room Planning: Harnessing the Power of Agile at Scale Jonas Högstrand & Andrew Sales Jan 26 2017 9:00 am UTC 60 mins
    Harnessing the Power of Agile at Scale with Big Room Planning

    Many organisations are already using agile methodologies like Scrum, but largely at an individual team level.
    But how do you ensure correlation and coordination between different agile teams? How do you ensure alignment between business strategy and execution level? And how do you provide business stakeholders with visibility to track the progress of ongoing projects and programmes – traditional and agile?
    The secret to succeeding with Enterprise Scale Agile is Big Room Planning; real-time collaboration, where teams identify risks early, untangle dependencies, and effectively plan their work aligned to business priorities and customer needs.

    In this webinar, Jonas Högstrand and Andrew Sales, will discuss:

    •What benefits organisations can achieve with greater levels of business agility
    •Why Big Room Planning is a core activity for succeeding with agile at scale and the agile behaviours it drives
    •How Big Room Planning works, who participates, what you do and why it’s worthwhile
    •How CA Agile Central supports Big Room Planning and provides visibility to track and steer the plans that are created

    Learn how to achieve faster time to market, improved quality, strategic alignment between IT and the business, and predictable delivery of features that delight customers.
  • 12th Annual WISR Review: Era of Escalated Risk 12th Annual WISR Review: Era of Escalated Risk Gary Sockrider, Principal Security Technologist, Arbor Networks + John Paul Blaho, Sr. Manager, Arbor Networks Jan 26 2017 5:00 pm UTC 60 mins
    Arbor Networks' 12th Annual Worldwide Infrastructure Security Report (WISR) offers a rare view into the most critical security challenges facing today’s network operators.This session will review the highlights from the report to help network operators understand the breadth of the threats that they face, gain insight into what their peers are doing to address these threats, and comprehend both new and continuing trends.
  • Organization Change Management in Agile Transformation Organization Change Management in Agile Transformation Saif Islam, Director Practice Services Jan 26 2017 6:00 pm UTC 60 mins
    Introducing Agile to an organization fundamentally changes how people work and collaborate at individual, team and program levels. Change is hard. Large scale change is much harder.

    According to Mckinsey article, 70% large transformation initiatives fail to meet their objectives. Organizational, cultural, and behavioral change management is critical to any successful transformation.

    In this webinar, we will focus on:
    · Readiness for Change: Sense of urgency, executive support and shared vision
    · Execute Change: Communication, empowerment and quick wins
    · Sustain Change: Promotion of success and anchoring change
    Following the webinar we’ll leave time for Q&A, so bring your questions!

    Please join this webinar by Saif Islam (Director of Services) on Jan 26th at 1pm ET
  • 2017 Tech M&A Outlook 2017 Tech M&A Outlook Brenon Daly, Research Director - M&A Feb 7 2017 6:00 pm UTC 60 mins
    With tech acquirers having spent a record $1 trillion over the past two year, what’s the outlook for M&A activity in 2017? Where will buyers be looking and what do they expect to have to spend? Drawing on data and insight from across 451 Research, our annual Tech M&A Outlook webinar will highlight specific trends in key enterprise IT markets – including information security, software, mobility and IoT -- that will shape dealflow and valuations in the coming year.

    Join Brenon Daly, 451 Research’s Director of Financials, for a look at where the tech M&A market is headed after its recent record run.
  • The CSI Imperative The CSI Imperative Jeff Rumburg, Managing Partner at MetricNet Feb 7 2017 7:00 pm UTC 60 mins
    The CSI Imperative – How Successful Support Organizations Institutionalize Continual Service Improvement

    The advent of Chief Service Officers and Chief Improvement Officers offer telling clues about why some support organizations succeed at institutionalizing continual service improvement while most others fail. For these pioneering companies, CSI is not a mere slogan, project or program, but rather a core discipline that is carefully developed, nurtured, and managed over time.

    In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world’s largest corporations, will present case studies of support organizations that have successfully built a culture and discipline of continual service improvement. Additionally, he will provide a sample CSI timeline and an empirical model for Continual Service Improvement.

    Attendees will learn about the core discipline of CSI, the role of chief service and chief improvement officers, common pitfalls of implementing CSI, and the five success factors for effective CSI.
  • Vocabularies, Glossaries, or Ontologies for the Spacecraft Ground Systems Domain Vocabularies, Glossaries, or Ontologies for the Spacecraft Ground Systems Domain Andrew Watson, Vice President and Technical Director, OMG; Brad Kizzort, Chair, OMG Space DTF, Major Derrick Langley, USAF Feb 8 2017 4:00 pm UTC 45 mins
    The Object Management Group® (OMG®) Space Domain Task Force completed a second very successful quarterly meeting in Coronado, CA last month during which the Space DTF approved work on several standards initiatives in coordination with NASA, the United States Air Force Space and Missile Center (SMC) Enterprise Ground Services (EGS), and the International Council on Systems on Systems Engineering (INCOSE).

    At the same meeting, the OMG Space DTF issued an RFI entitled: Vocabularies, Glossaries, or Ontologies for the Spacecraft Ground Systems Domain Request For Information. The OMG Space DTF is seeking to normalize the terminology used within the spacecraft ground systems domain. We are seeking information on existing or emerging dictionaries, glossaries, or ontologies in this domain. Additionally, the Space DTF is interested in hearing from organizations that might be interested in this topic. The Space DTF will use these responses to either adopt an existing reference or recommend the development of a new consolidated reference
  • From Board Books to Boardroom: Tales from the Hi-Tech Working Mom Trenches From Board Books to Boardroom: Tales from the Hi-Tech Working Mom Trenches Jen Holtvluwer, Director of Digital Marketing, Cherwell Software & Elisabeth Thomas, President, Launch Product Marketing Feb 16 2017 7:00 pm UTC 60 mins
    There is no question that being a working mom is a challenge. You never feel like you’re actually giving 100% to your family or your work. How do you manage everything amidst exhaustion and not feel guilty? Hear from two, hi-tech mommy marketers on how they have achieved a healthy balance of succeeding in the boardroom and on the home front. For entrepreneurs, learn how to find the right balance required to manage your own business. For women determined to climb the corporate ladder, hear tips on how to keep yourself and/or your team motivated.
  • What is the Best Connectivity Solution for Your IIoT Systems? What is the Best Connectivity Solution for Your IIoT Systems? Andrew Watson, OMG; Angelo Corsaro, PrismTech; Gerardo Pardo Castellote, RTI; Nina Tucker, TwinOaks Computing Feb 22 2017 4:00 pm UTC 60 mins
    Data Distribution Service (DDS™) – the proven data connectivity standard for the Industrial Internet -- is a middleware protocol and API standard for data-centric connectivity from the Object Management Group (OMG). It integrates components of a systems together, providing low-latency data connectivity, extreme reliability, advanced security, and scalable architecture that business and mission critical IIoT applications need.

    DDS provides a unique ability to address the real-time data distribution requirements of large-scale, complex systems and is used in industrial, commercial and military applications ranging from air traffic control, shipping, energy, satellite communication, automotive, medical devices, and more.

    To learn more about DDS, join OMG's webinar featuring experts from the leading DDS middleware vendors; PrismTech, RTI and Twin Oaks Computing
  • Expert Tips for Better Agile - Guest Forrester VP & Principal Analyst, Diego Expert Tips for Better Agile - Guest Forrester VP & Principal Analyst, Diego Forrester VP and Principal Analyst, Diego Lo Giudice and Dan Rice, Agile Advisor, CA Technologies Mar 2 2017 4:00 pm UTC 60 mins
    The Global Agile Software Application Development Online Survey from Forrester Research, Inc. shows that a third of firms have been practicing agile for more than five years, and 54% have successfully scaled their Agile practices to more than half their teams.*

    People who practice agile methods often talk about "pulling quality forward." This and other agile tenets (delivering early and often, reducing batch size, inspecting and adapting, creating a collaborative culture and focusing on customer value) are designed to help organizations get valuable, high-quality features out the door, fast. But they can't happen just in engineering: agile succeeds as a mindset that's systemic throughout your organization.

    Join CA Technologies and guest speaker Diego Lo Giudice, Forrester VP and Principal Analyst in Application Development + Delivery to find out how YOU can help make your business an agile business by implementing agile both upstream (through your business portfolio) AND downstream (through testing and operations).

    If you're ready for a strategic, collaborative approach to delivering value to customers, then you won’t want to miss this webinar.


    *Forrester Research, Inc. “The 2015 State Of Agile Development: Learn From Agile Expert Firms,” August 2015
  • Unleashing the Enormous Power of Service Desk KPIs Unleashing the Enormous Power of Service Desk KPIs Jeff Rumburg, Managing Partner at MetricNet Mar 7 2017 7:00 pm UTC 60 mins
    An overview of best practices in Service Desk Performance Measurement.

    HEAR how the industry's top performing Service Desks track and trend their performance!

    LEARN how to use KPIs diagnostically to achieve World-Class Performance!

    APPLY Best Practices in Service Desk Performance Measurement and Management!

    In this webcast, MetricNet will share the key success factors in performance measurement from the industry's top performing Service Desks!
  • The Role of IT Leadership in Service and Support The Role of IT Leadership in Service and Support Jeff Rumburg, Managing Partner at MetricNet Apr 11 2017 6:00 pm UTC 60 mins
    As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and managers who ignore these facts do so at their own peril, for the simple truth is this: the success and longevity of an IT management team are directly tied to the success of service and support. In this session, Jeff Rumburg will use benchmarking data and case studies to demonstrate the untapped value of all service and support organizations.
  • Unleashing the Enormous Power of Call Center KPIs Unleashing the Enormous Power of Call Center KPIs Jeff Rumburg, Managing Partner at MetricNet May 16 2017 6:00 pm UTC 60 mins
    In Unleashing the Enormous Power of Call Center KPIs, MetricNet provides an overview of the Best Practices in Call Center Performance Measurement. Our best practices help call centers lower costs and increase customer satisfaction!

    Viewers will learn:

    How the industry's top performing Call Centers track and trend their performance.

    How to use Call Center KPIs diagnostically to achieve World-Class Performance.

    How to apply Best Practices in Call Center Performance Measurement and Management.

    The key success factors in performance measurement from the industry's top performing Call Centers.
  • Any Time, Any Place: The Ultimate Customer Experience! Any Time, Any Place: The Ultimate Customer Experience! Jeff Rumburg, Managing Partner at MetricNet Jun 13 2017 6:00 pm UTC 60 mins
    The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a richer, more satisfying experience for the customer, but savvy support organizations recognize that it isn’t good enough to simply replicate the same service in different channels. It’s really about maximizing the customer experience for each unique channel and device. In this session, you’ll find out how progressive support organizations have harnessed the potential of “any time, any place” support to drive and sustain high levels of customer engagement. You’ll review case studies and benchmarking data that illustrate the power of multichannel, multidevice support in today’s complex IT enterprise.
  • C-Level Success and the Secret Weapon of Service and Support C-Level Success and the Secret Weapon of Service and Support Jeff Rumburg, Managing Partner at MetricNet Jul 11 2017 6:00 pm UTC 60 mins
    A growing body of empirical evidence demonstrates a simple truth: the quality and effectiveness of service and support has a direct and measurable impact on the career success of those in IT leadership. When customers are happy with IT support, they are happy with all of IT. And when they are happy with all of IT, that reflects well on the entire executive team.

    In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world's largest corporations, uses benchmarking data and case studies to demonstrate the crucial role that service and support can play in the management and career success of IT executives.
  • Call Center Best Practices Call Center Best Practices Jeff Rumburg, Managing Partner at MetricNet Aug 8 2017 6:00 pm UTC 60 mins
    An overview of Call Center Best Practices.

    HEAR how the industry's top performing Call Centers Achieve World-Class Status!

    LEARN key strategies for Enhancing your Call Center Performance!

    APPLY Best Practices from your peers in the industry!

    In this webcast, MetricNet will share the Key Success Factors from the industry's top performing Call Centers!
  • Turbocharge Your Metrics With Benchmarking! Turbocharge Your Metrics With Benchmarking! Jeff Rumburg, Managing Partner at MetricNet Sep 12 2017 6:00 pm UTC 60 mins
    Industry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.
  • Benchmarking Roundup: Summary of 2017 Service and Support Benchmarks Benchmarking Roundup: Summary of 2017 Service and Support Benchmarks Jeff Rumburg, Managing Partner at MetricNet Oct 10 2017 6:00 pm UTC 60 mins
    Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2017 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • Benchmarking Roundup: Summary of 2017 Call Center Benchmarks Benchmarking Roundup: Summary of 2017 Call Center Benchmarks Jeff Rumburg, Managing Partner at MetricNet Nov 7 2017 7:00 pm UTC 60 mins
    Many Call Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2017 Global Benchmarking Initiative for Call Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • The Coming Enterprise Service Desk – How Information Technology Can Lead The Way The Coming Enterprise Service Desk – How Information Technology Can Lead The Way Jeff Rumburg, Managing Partner at MetricNet Dec 5 2017 7:00 pm UTC 60 mins
    ITIL, and more broadly, IT Service Management, is now a 31-year-old discipline. It was originally established in the UK under the government of Margaret Thatcher in 1985. For those working in IT Service and Support, the implications of this are profound. First, it means that IT support professionals have an enormous body of knowledge to draw upon for industry best practices. Secondly, it almost always means that other corporate services, such as HR, facilities, safety, etc., are far less mature than IT Service and Support. Savvy IT managers recognize this opportunity, and are increasingly taking up the challenge of providing enterprise leadership in corporate services.

    I want to challenge leaders from both IT and non-IT services to give serious thought to the role of enterprise services in your organization. This is the kind of opportunity that doesn’t come along very often. It has the potential to transform the delivery of all services in the enterprise, while saving money and improving the quality of service that your customers receive. Moreover, it can be a game changer for your career. Enterprises worldwide are in desperate need of leadership on this issue. So if you have been looking for that next big career opportunity, it may be right in front of you!