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IT Project Management

  • Blue Prism RPA Platform Demo | Intelligent Automation & Digital Exchange Skills
    Blue Prism RPA Platform Demo | Intelligent Automation & Digital Exchange Skills
    Daniel Welcel, Solution Engineer and Lisa Hackbarth, Global Marketing Recorded: Jan 23 2020 39 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • The Next Wave of Digital Automation
    The Next Wave of Digital Automation
    Jesse McHargue and Stowe Boyd Recorded: Jan 23 2020 59 mins
    Between paper-based processes, manual approvals over emails, and excel sheets being passed around things get lost, missed or bottlenecks are created. Automating these processes eliminates that. It’s time to adopt a modern framework of digital processes and forms.

    Join GigaOm Research and expert in digital transformation analyst Stowe Boyd and special guest from Nintex, Jesse McHargue.

    Learn a step-by-step approach to transitioning through process mapping and information capture, to process automation, data management and process intelligence.

    Watch the webinar to learn:
    - The six pitfalls of paper
    - Six degrees of digital transformation
    - Best practices for digital processes and forms
  • Blue Prism RPA Platform Demo | Intelligent Automation & Digital Exchange Skills
    Blue Prism RPA Platform Demo | Intelligent Automation & Digital Exchange Skills
    Daniel Welcel, Solution Engineer and Lisa Hackbarth, Global Marketing Recorded: Jan 23 2020 39 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • Interoperability across Blockchain Ecosystems
    Interoperability across Blockchain Ecosystems
    Mike Bennett, co-chair, OMG Blockchain Platform Special Interest Group Recorded: Jan 22 2020 61 mins
    The Object Management Group is exploring potential issues and opportunities for standardization across the world of distributed ledger or Blockchain ecosystems. Many of our members have expressed concerns about the challenges in managing complex information flows that interact with different Blockchain-based technologies, for example in supply chain management. The OMG believes that some of these issues may be mitigated by the development of one or more standards in this area, and has put out a ‘Request for Information’ (RFI) to gather more information on the challenges people are facing, concerns and potential solutions to interoperability questions – see https://www.omg.org/news/releases/pr2019/10-28-19.htm

    The date for comments to be received on this is 1 February 2020.

    At this webinar we will present the insights we have gained so far and will describe what we believe are the dimensions of the interoperability problem. We believe the range of interoperability issues and potential solutions is quite broad, ranging from common semantics to technical infrastructure solutions, and we anticipate issuing at least one and possibly more ‘Requests for Proposals’ (RFPs) later in the year to capture best practice for solutions in this area. If you own part of the problem or any solutions in this area please come to this webinar and be prepared to share your insights and requirements.
  • AIOps best practices: Start with service-aware event management
    AIOps best practices: Start with service-aware event management
    John Shores, Director, IT Operations at H&R Block, and Usman Sindhu, Product Marketing Manager at ServiceNow Recorded: Jan 21 2020 56 mins
    Digital business services need to run on modern infrastructure. For your IT Operations, it’s crucial to keep these services performing as well as have the ability to resolve disruptions quickly and efficiently. A necessary phase of your AIOps journey incorporates service-aware event management that extracts data from your infrastructure in order to understand business service performance.

    Join this webinar as H&R Block shares insights into the four critical steps of this first phase:

    - Step 1: Organize data from your event monitoring sources to understand service degradation
    - Step 2: Utilize event management to reduce event noise
    - Step 3: Reduce mean time to resolution (MTTR)
    - Step 4: Drive remediation from the same place you take alert action

    Leveraging AIOps best practices to achieve high-performance business services is key to your IT Operations
  • Delivering AI at Enterprise Scale
    Delivering AI at Enterprise Scale
    Dan Jeavons, General Manager of Data Science (Shell) Recorded: Jan 21 2020 25 mins
    Shell has been an early adopter of artificial intelligence (AI), as it attempts to speed up its digital transformation. From machine learning to computer vision, deep learning to virtual assistants and autonomous vehicles to robotics, Shell has been focused on a range of technologies that have supported advances in AI.

    Dan Jeavons joins us to detail Shell’s journey to data analytics excellence, focusing on the deployment of self-service analytics both for the data science teams who look to deploy mission-critical models for real-time use and for the longer-term strategy of filling the “data science skills gap.” Dan Jeavons is the General Manager of Shell’s Data Science CoE within the company’s central Digital Technology organisation. He is currently part of a leadership team tasked with leading Shell’s digital transformation.
  • Delight your DevOps teams by accelerating change
    Delight your DevOps teams by accelerating change
    Eric Ledyard, Sr. Technical Product Marketing Manager at ServiceNow, and Tameem Hourani, Principal at RapDev Recorded: Jan 16 2020 56 mins
    Change has always been a constant. But the pace of change is accelerating dramatically. For today’s DevOps teams, the challenge is to deliver innovation at the pace the enterprise needs without compromising quality and reliability.

    Join ServiceNow expert, Eric Ledyard, Sr. Technical Product Marketing Manager, and ServiceNow Partner, Tameem Hourani, from RapDev as they discuss how DevOps teams can reduce the internal friction that slows effective change management.

    Attendees will:
    - Learn how to tap into information already in their systems for the insight they need to speed up change while maintaining control, transparency, and integrity.
    - Learn more about the evolving best practices for speeding up change while meeting service and quality expectations.
    - Find out how development teams can collaborate more effectively with IT Operations to deliver quality solutions that adhere to enterprise policy and standards.
    - Get more information on the ServiceNow solutions available to address the challenge of accelerating change while ensuring discipline and transparency.
  • Blue Prism RPA Platform Demo | Intelligent Automation & Digital Exchange Skills
    Blue Prism RPA Platform Demo | Intelligent Automation & Digital Exchange Skills
    Daniel Welcel, Solution Engineer and Lisa Hackbarth, Global Marketing Recorded: Jan 15 2020 40 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • Accelerating Digital Transformation through DataOps
    Accelerating Digital Transformation through DataOps
    Arvind Prabhakar, CTO StreamSets Recorded: Jan 14 2020 33 mins
    Enterprise leaders who are working on establishing a DataOps practice are faced with challenges at various levels. They must enable a clear line of sight from business to data, while embracing rapidly evolving requirements across all systems. At a project level, the challenge is the plethora of technologies to choose from. And at the implementation level, it is the learning curve for complex analytics stack and how it impacts the delivery timelines and maintenance costs. Addressing these challenges is a prerequisite for Digital Transformation. In this keynote, StreamSets’ CTO Arvind Prabhakar will share how StreamSets is enabling Enterprises to accelerate their Digital Transformation using the industry’s first DataOps platform.
  • Signavio Live Series: Transformation in Action with Prudential Financial
    Signavio Live Series: Transformation in Action with Prudential Financial
    Nancy Wight & Evan Hipszer, Process Management Specialists, Prudential Recorded: Jan 13 2020 50 mins
    With over a century of business innovation behind its success, join us for rare insights into how business and digital transformation at this iconic institution has helped it remain a global leader in the insurance, investment, and financial space.
  • ServiceNow Virtual Agent: Great Experiences, Impressive Scale, Lower Costs
    ServiceNow Virtual Agent: Great Experiences, Impressive Scale, Lower Costs
    ServiceNow ITSM Team - Archana Penukonda and Darius Koohmarey Recorded: Jan 8 2020 58 mins
    Employees can ask a lot of routine questions. But you don’t always have the personnel to get them quick answers. That’s where a Virtual Agent can help. It simulates human conversation to answer those everyday questions employees have — 24x7. Employees get a great experience, and you get lower costs and impressive scalability.

    Join us for a webinar on how ServiceNow Virtual Agent can help you do more with less for better employee experiences. We’ll cover everything from a front-end demo of how it all works to a discussion of the back-end components that make it all happen.

    Attend this webinar to:

    - Get an overview of the ServiceNow Virtual Agent solution.
    - See firsthand how the Virtual Agent can serve your organization across chat channels.
    - Learn how to create and customize your own Virtual Agent conversation.
  • DataOps Panel: How Thought Leaders are Embarking on the DataOps Journey
    DataOps Panel: How Thought Leaders are Embarking on the DataOps Journey
    Alex Gorelik, Sandeep Dorawalla, Joe Hellerstein, John Schmidt, Amr Awadallah Recorded: Jan 7 2020 35 mins
    Join an insightful panel of IT leaders who are working on creating and promoting the world of DataOps. Learn how data wrangling, Spark creators, cloud service providers, and data catalogue leaders are all a part of the broader new ecosystem and how the collective innovation is providing solutions to yesterday’s complex and difficult problems.

    In this panel, moderated by Shekhar Iyer, President of Streamsets, you will learn lessons from the early adopters, in the best practices of combining the various solutions to help you achieve DataOps success and drive business impact and transformation.
  • Bringing Cybersecurity Back to Basics
    Bringing Cybersecurity Back to Basics
    Lenny Zeltser Recorded: Jan 6 2020 28 mins
    Innovation in the endpoint security technology market has increased exponentially in the past decade, moving from signature-based AV to AI and cloud-based EPP/EDR tools. While organizations purchase and implement many different solutions to protect and manage their endpoints, several challenges persist in making sure the right agents are installed on every relevant device.
  • Signavio Live Series: Repurposing Process for a Dynamic Digital Age with BBC
    Signavio Live Series: Repurposing Process for a Dynamic Digital Age with BBC
    Sarah Bullen & Sandra Sheppard, Operational Excellence Leads, BBC Recorded: Jan 6 2020 48 mins
    In this Signavio Live 2019 recording, you will hear first-hand how the world's oldest national broadcasting organization, the BBC, used Business Process Management as the foundation to improve and enhance process excellence.
  • Fast tracking digital transformation for sales
    Fast tracking digital transformation for sales
    Hillary Do, Product Marketing Manager, Box Recorded: Jan 3 2020 32 mins
    Why did over half of all sales reps miss their quota last year?

    Turns out sales has become more complex and more competitive. Sales reps are selling to a whole buyer team (not an individual) and that requires greater collaboration across even more internal account teams to present tailored solutions to each customer. But instead of collaborating, reps are spending over 60% of their time on non-revenue generating activities.

    Watch this webinar to learn how Cloud Content Management from Box can accelerate sales cycles by 25%. You'll discover how CCM lets you:

    - Centralize all your customer presentations, contracts and more by leveraging best-of-breed integrations like Salesforce, DocuSign, and Adobe Sign so everyone is on the same page
    - Automate repeatable workflows across sales and marketing to create, review and publish new sales collateral
    - Deliver pitches on the fly by accessing the latest and greatest collateral on any device, anywhere
  • Blue Prism RPA Platform Demo | Building Blocks of Automation (Banking Example)
    Blue Prism RPA Platform Demo | Building Blocks of Automation (Banking Example)
    Daniel Welcel, Solution Engineer and Lisa Hackbarth, Global Marketing Recorded: Jan 2 2020 31 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • Apache Kafka Architecture & Fundamentals Explained
    Apache Kafka Architecture & Fundamentals Explained
    Joe Desmond, Technical Trainer, Confluent Recorded: Dec 30 2019 57 mins
    This session explains Apache Kafka’s internal design and architecture. Companies like LinkedIn are now sending more than 1 trillion messages per day to Apache Kafka. Learn about the underlying design in Kafka that leads to such high throughput.

    This talk provides a comprehensive overview of Kafka architecture and internal functions, including:
    -Topics, partitions and segments
    -The commit log and streams
    -Brokers and broker replication
    -Producer basics
    -Consumers, consumer groups and offsets

    This session is part 2 of 4 in our Fundamentals for Apache Kafka series.
  • RPA 2020 & Beyond (Part 2)
    RPA 2020 & Beyond (Part 2)
    Chris Collins, Chairman, i-Realise & Nicole Ostrander, Enterprise Solution Consultant, Signavio Recorded: Dec 27 2019 57 mins
    Did you know that 40% of large enterprises will have adopted Robotic Process Automation (RPA) software by 2020? But only 3% of companies have managed to scale RPA to 50 robots or more. This webinar discusses implementing scalable enterprise RPA in Part 2 of this webinar series.
  • Benefits of Stream Processing and Apache Kafka® Use Cases
    Benefits of Stream Processing and Apache Kafka® Use Cases
    Mark Fei, Technical Trainer, Confluent Recorded: Dec 19 2019 56 mins
    This talk explains how companies are using event-driven architecture to transform their business and how Apache Kafka serves as the foundation for streaming data applications.

    Learn how major players in the market are using Kafka in a wide range of use cases such as microservices, IoT and edge computing, core banking and fraud detection, cyber data collection and dissemination, ESB replacement, data pipelining, ecommerce, mainframe offloading and more.

    Also discussed in this talk are the differences between Apache Kafka and Confluent Platform.
  • How to create, protect and publish an API with webMethods.io
    How to create, protect and publish an API with webMethods.io
    Ian Ward, Solution Architect, Software AG Recorded: Dec 18 2019 67 mins
    View this recording for more information on:

    - Why digital business requires API management

    - How webMethods.io API can help

    - Live demo: How to create, protect and publish an API with webMethods.io
  • Bringing Cybersecurity Back to Basics
    Bringing Cybersecurity Back to Basics
    Lenny Zeltser Recorded: Dec 17 2019 28 mins
    Innovation in the endpoint security technology market has increased exponentially in the past decade, moving from signature-based AV to AI and cloud-based EPP/EDR tools. While organizations purchase and implement many different solutions to protect and manage their endpoints, several challenges persist in making sure the right agents are installed on every relevant device.
  • Why IT Strategy is Dead
    Why IT Strategy is Dead
    Andy Jordan, President, Roffensian Consulting, and Scott Wallace, Sr. Product Manager, ServiceNow Recorded: Dec 17 2019 58 mins
    Standalone IT strategy is going the way of the dinosaur — but IT’s role in business success has never been more vital. That’s because IT strategy is now business strategy. Businesses can’t achieve digital transformation without the leadership and input of IT. But IT leaders need to step up to the plate to guide this evolution and drive the innovation that businesses need to survive.

    Join us for a discussion of how IT is playing a critical role in the development and execution of business strategy — including a demo to see how ServiceNow IT Business Management can help you align business and IT priorities. You’ll learn:

    ● How the role of IT in defining business strategy is evolving, with an increased focus on ROI, innovation, and operational efficiency.
    ● The importance of adaptive planning and the role IT leaders must now play in driving change.
    ● Insight into how IT leaders can become more active participants in the critical decisions on the future of the business.
    ● More about the role of ServiceNow IT Business Management in helping IT leaders become effective architects of business strategy.
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Daniel Welcel, Solution Engineer and Lisa Hackbarth, Global Marketing Recorded: Dec 17 2019 32 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • RPA 2020 & Beyond (Part 1)
    RPA 2020 & Beyond (Part 1)
    Chris Collins, Chairman, i-Realise & Nicole Ostrander, Enterprise Solution Consultant, Signavio Recorded: Dec 16 2019 52 mins
    Have you considered implementing RPA solutions but aren't quite sure where to start? Are you looking for ways in which to best implement RPA? Have you stuck your toe in the RPA waters and want to avoid project failure? This webinar will answer these questions and more.
  • The Next Wave of Digital Automation
    The Next Wave of Digital Automation
    Jesse McHargue and Stowe Boyd Jan 28 2020 12:00 am UTC 59 mins
    Between paper-based processes, manual approvals over emails, and excel sheets being passed around things get lost, missed or bottlenecks are created. Automating these processes eliminates that. It’s time to adopt a modern framework of digital processes and forms.

    Join GigaOm Research and expert in digital transformation analyst Stowe Boyd and special guest from Nintex, Jesse McHargue.

    Learn a step-by-step approach to transitioning through process mapping and information capture, to process automation, data management and process intelligence.

    Watch the webinar to learn:
    - The six pitfalls of paper
    - Six degrees of digital transformation
    - Best practices for digital processes and forms
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Daniel Welcel, Solution Engineer and Lisa Hackbarth, Global Marketing Jan 28 2020 5:00 pm UTC 60 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • The Common Services Data Model: What it is & Why You Should Care
    The Common Services Data Model: What it is & Why You Should Care
    Mary Vanatta, Larry Youngquist, Janeen Osselborn, Meghan Lockwood Jan 28 2020 6:00 pm UTC 60 mins
    On Tuesday, January 28th, our ServiceNow ITOM and ITBM experts will share what ServiceNow's Common Services Data Model (1.0 and 2.0) is all about and why you should care, including: 

    - Standard terms and definitions
    - Best practice for CMDB Data
    - Modeling and Data Management
    - Guidance on service modeling
    - Recommended mappings

    If you can't make it on the 28th but want to learn about the topic, you can still register now and we'll send you the on-demand recording to watch in your free time. 
  • Reinventing IT service management
    Reinventing IT service management
    Dennis Drogseth, VP at Enterprise Management Associates, and Bruce Randall, Director Product Marketing at ServiceNow Jan 29 2020 5:00 pm UTC 57 mins
    IT is now blazing the trail for enterprise transformation. That means that businesses rely on IT departments for the innovation they need to thrive. Moreover IT can help to drive improved innovation and end user experiences in new and creative ways. So how can you optimize the need for innovation and quality service?

    Join us for a unique session on the role of IT Service Management (ITSM) in helping IT deliver groundbreaking innovation and rich service experiences. You’ll learn:

    - How IT can successfully manage continuous innovation with high-quality service delivery that delights users.
    - The impact of automation, AI, and analytics on IT Service Management.
    - How ServiceNow helps drive digital transformation while delivering high-quality experiences for customers.
  • SIEM Modernization: Build a Situationally Aware Organization with Apache Kafka®
    SIEM Modernization: Build a Situationally Aware Organization with Apache Kafka®
    Jeffrey Needham, Confluent Jan 30 2020 11:00 am UTC 35 mins
    Of all security breaches, 85% are conducted with compromised credentials, often at the administration level or higher. A lot of IT groups think “security” means authentication, authorization and encryption (AAE), but these are often tick-boxes that rarely stop breaches. The internal threat surfaces of data streams or disk drives in a raidset in a data center are not the threat surface of interest.

    Cyber or Threat organizations must conduct internal investigations of IT, subcontractors and supply chains without implicating the innocent. Therefore, they are organizationally air-gapped from IT. Some surveys indicate up to 10% of IT is under investigation at any given time.

    Deploying a signal processing platform, such as Confluent Platform, allows organizations to evaluate data as soon as it becomes available enabling them to assess and mitigate risk before it arises. In Cyber or Threat Intelligence, events can be considered signals, and when analysts are hunting for threat actors, these don't appear as a single needle in a haystack, but as a series of needles. In this paradigm, streams of signals aggregate into signatures. This session shows how various sub-systems in Apache Kafka can be used to aggregate, integrate and attribute these signals into signatures of interest.

    Watch now to learn:
    -The current threat landscape
    -The difference between Security and Threat Intelligence
    -The value of Confluent Platform as an ideal complement to hardware endpoint detection systems and batch-based SIEM warehouses
  • Design-led BPM with Prof. Michael Rosemann
    Design-led BPM with Prof. Michael Rosemann
    Professor Michael Rosemann, Professor of Information Systems and Executive Director, Corporate Engagement at QUT Jan 30 2020 7:00 pm UTC 40 mins
    Listen to world-renowned expert, Professor Michael Rosemann as he discusses Design-led Business Process Management as a way to combine Design Thinking and BPM with the aim of developing contemporary, customer-centric business processes.
  • Creating a Modern DataOps Environment to Drive Analytics
    Creating a Modern DataOps Environment to Drive Analytics
    Mark Ramsey, [PHD] (Former Chief Data & Analytics Officer, GSK) Feb 4 2020 3:00 pm UTC 30 mins
    The application of AI and machine learning to tackle tasks such as drug discovery, customer insight or clinical trial optimization are popular media topics. An area of much less coverage is the application of these technologies in the creation of a modern DataOps environment.

    This session will highlight how a Top 10 pharmaceutical company implemented a large scale, production class, big data & analytics platform in less than a year leveraging bots, machine learning and real-time pipelines. Learn how the technology mix was applied to the data sources, ingestion and rationalization processes to accelerate the delivery of analytics ready data to the business.
  • How to Up Your ITSM Game for Digital Transformation Success
    How to Up Your ITSM Game for Digital Transformation Success
    Stephen Mann, Principal Analyst and Content Director, ITSM.tools. Matt Klassen, Vice President, Product Marketing, Cherwell Feb 4 2020 3:00 pm UTC 45 mins
    Your organisation’s ITSM capabilities need to play a key role in its digital transformation journey. Not only in delivering and supporting new technology-enabled products and services and enhanced customer engagement, but also because of the important role it can play in delivering the back-office digital transformation required for front-office success.

    In this webinar we’ll look at:

    •The importance of back-office digital transformation in enabling your organisation’s new products and improved customer engagement

    •Which ITSM initiatives to adopt

    •Three practical tips on key ITSM improvements for digital transformation success
  • Self-service 1.0 - A simple self-service implementation framework
    Self-service 1.0 - A simple self-service implementation framework
    Sanjeev NC, Product Evangelist, Freshworks Inc Feb 4 2020 5:00 pm UTC 45 mins
    It is no secret that organizations struggle with self-service adoption. Most ITSM software implementations revolve around workflows and processes and self-service is usually limited to a well designed (rarely) portal. There is minimal guidance on how to approach self-service implementation.

    In this talk, Sanjeev will talk about a framework he built that will help ITSM practitioners succeed with their self-service implementation. This talk will only focus on the practical steps involved in implementing self-service across four phases (Research, Design, Launch & Iterate)

    3 key take-aways:

    1) How to improve self-service adoption for your organisation

    2) Practical tips on implementing self-service

    3) Actionable tips to improve your employee experience
  • Bringing Cybersecurity Back to Basics
    Bringing Cybersecurity Back to Basics
    Lenny Zeltser Feb 5 2020 9:30 pm UTC 28 mins
    Innovation in the endpoint security technology market has increased exponentially in the past decade, moving from signature-based AV to AI and cloud-based EPP/EDR tools. While organizations purchase and implement many different solutions to protect and manage their endpoints, several challenges persist in making sure the right agents are installed on every relevant device.
  • Unify to simplify: Transform IT with a single cloud platform
    Unify to simplify: Transform IT with a single cloud platform
    Gerald Beaulieu, Director Product Marketing, ServiceNow, and George Rubio, Senior Technical Product Marketing Manager, Serv Feb 6 2020 6:00 pm UTC 57 mins
    The goal of any digital transformation is to reduce complexity and automate manual processes so employees can be at their best. But the typical mix of legacy systems and point solutions can get in the way, creating the silos that prevent teams from working together efficiently.

    Join us for a look at how a unified cloud platform across all of IT can transform service delivery and give employees a better overall experience — with the access and insight they need to translate inspiration into innovation. You will:

    - Learn how a unified IT platform can transform processes into competitive advantage.
    - Discover how to better align IT service delivery with changing business priorities.
    - See how AI-powered user experiences can unleash employee creativity and open the door to market-leading innovation.
  • Databricks and StreamSets: Manage Big Data Pipelines in the Cloud
    Databricks and StreamSets: Manage Big Data Pipelines in the Cloud
    Hiral Jasani, Senior Partner Marketing Manager (Databricks) Rupal Shah, Director of Cloud Services (StreamSets) Feb 11 2020 3:00 pm UTC 59 mins
    Whether you are cloud-native or migrating to the cloud, enterprises are looking for speed and agility. Databricks and StreamSets have partnered to bring rapid data pipeline design and testing to critical cloud workloads. Together, they bring the power of Apache Spark™ to a broad audience with a logical and visual, UI-based pipeline development tool. This allows more users to leverage Apache Spark™ and Delta Lake with confidence, reliability and unmatched performance in the cloud.

    In this webinar, we will discuss: Using a drag-and-drop interface for pipeline development to continuously ingest and stream data into Delta Lake on Databricks, How Delta Lake helps make cloud data more reliable with features like ACID-compliant transactions, schema enforcement and scalable metadata handling, How to migrate on prem Data Lake workloads (e.g. Hadoop) to cloud services and easily manage compute resources using Databricks’ optimized auto-scaling for compute resources.
  • Optimizing and scaling a Digital Workforce using Intelligent Automation
    Optimizing and scaling a Digital Workforce using Intelligent Automation
    Donna Edwards, Global Customer Reference Programs Director, Blue Prism Feb 11 2020 4:00 pm UTC 75 mins
    Tune in to hear from Gabe Tribuiani, Business Transformation Manager, TransUnion, who will share how TransUnion embarked on its Intelligent Automation journey, and how Blue Prism Cloud’s suite of intelligent components has been fundamental to their ability to scale. Using the Blue Prism Cloud Intelligent Automation platform (IADA), TransUnion established new delivery models that align to their organisational goals, one being to increase the efficiency of the consumer-facing operations. IADA has optimized TransUnion’s workload management by reducing manual oversight and eliminating unnecessary virtual workforce idle time
    In this webinar you’ll find out:
    • The power of Blue Prism Cloud to enhance RPA
    • How to scale automation as demand increases
    • How RPA has improved customer experience at Transunion
    • Real-life use-cases of intelligent automation through connected-RPA

    Speakers:
    Gabe Tribuiani, Business Transformation Manager, TransUnion
    Donna Edwards, Global Customer Reference Programs Director, Blue Prism
  • ServiceNow - Enabling intelligent operations using ITOM and the Now Platform®
    ServiceNow - Enabling intelligent operations using ITOM and the Now Platform®
    Joe Corpion, Director IT Operations Governance at ServiceNow, and Ritesh Arora, Director Applications Development, ServiceNow Feb 11 2020 7:00 pm UTC 53 mins
    Most enterprises know that their industry is being disrupted by digital trends, but few are prepared for it. IT Operations – which is at the heart of the transformation – is under the most pressure to modernize. With the drive to cloud-first initiatives, IT Ops often tries to build flexible digital experiences on top of outdated technology stacks, breaking traditional processes and increasing the likelihood of service degradation with complex business services.

    Learn how ServiceNow leverages IT Operations Management to:
    - Speed time-to-deployment by automating time-consuming operational tasks.
    - Accelerate problem identification and resolution with AIOps.
    - Make the shift from an infrastructure-centric to a business-centric IT organization.
  • Testing and Monitoring Machine Learning Pipelines at Slack
    Testing and Monitoring Machine Learning Pipelines at Slack
    Josh Wills, Director of Data Engineering, Slack Feb 18 2020 3:00 pm UTC 21 mins
    Testing and Monitoring Machine Learning Pipelines at Slack At Slack, we build a variety of offline models for search ranking, anomaly detection, channel recommendations, and conversion prediction.

    As we have encountered different kinds of failure modes in the model development process, we have implemented a variety of tests and alerts to detect common failure modes that we have experienced.

    In this talk, I will walk through our framework for testing and monitoring model building pipelines and highlight some of the more unusual kinds of errors that we handle via our automated detection and remediation system.
  • Enabling Event Streaming at AO.com
    Enabling Event Streaming at AO.com
    Jon Vines, AO.com Feb 19 2020 11:00 am UTC 50 mins
    Learn how AO.com are enabling real-time event-driven applications to improve customer experience using Confluent Platform.
    The introduction of Apache Kafka and the Confluent platform is supporting AO.com in modernizing the technical approach to delighting its customers. A key part of this enablement is the introduction of an event-streaming eco-system enabling event-driven applications and architecture.
    Throughout this session, we’ll look at the challenges AO.com faced when looking to adopt Kafka, their use of Confluent Platform including Kafka Connect and KSQL and the adoption of Confluent Cloud. We’ll look at the first steps, where the team are at now and what the future looks like.
  • Removing IT Silos: Accelerating innovation across the IT value chain
    Removing IT Silos: Accelerating innovation across the IT value chain
    Troy DuMoulin, VP of Research & Development at Pink Elephant, and Bruce Randall, Director Product Marketing ITSM, ServiceNow Feb 19 2020 5:00 pm UTC 59 mins
    Siloed organizations aren’t just a challenge at the enterprise level. Even within IT, different specializations with their own tools can inadvertently wall themselves off, making it hard to collaborate, slow to innovate, and damaging quality of service.

    Join Troy DuMoulin, VP of R&D at Pink Elephant, and Bruce Randall, Director of Product Marketing at ServiceNow, for a discussion of the latest strategies and technologies aimed at helping IT work in a more integrated, automated, and collaborative way. You'll learn:

    - How IT silos restrict the ability to move innovation through the IT value chain.
    - How to adopt an end-to-end view on process automation that spans functions and departments.
    - How ServiceNow can create a single system of record to orchestrate and streamline processes across IT silos.
  • Digital Transformation in Healthcare
    Digital Transformation in Healthcare
    Anne-Britton Arnett and Phani Konduru (Humana) Feb 25 2020 3:00 pm UTC 25 mins
    The US Healthcare system is going through a major transformation. Now, more than ever, with rising costs and patient care requirements, technology has to be the change agent. At Humana, there is a key driver to become much more than a Claims Payer. The mission is to be an integrated care delivery provider, with a focus on well-being and improving the health of the communities in which Humana serves.

    At the heart of this transformation is a real-time patient-centric architecture and system that will integrate the company and its diverse functions and recent acquisitions. Learn from the thought leaders from the Analytical, Operational and Architectural side on how they are collaboratively working to develop the next generation system and processes.
  • The Total Economic Impact™ of ServiceNow IT Business Management with Forrester
    The Total Economic Impact™ of ServiceNow IT Business Management with Forrester
    Sean McCormick, Sr. TEI Consultant, Forrester Consulting, and Doug Page, Sr. Advisory Solution Consultant ITBM, ServiceNow Feb 27 2020 6:00 pm UTC 57 mins
    ServiceNow commissioned Forrester to conduct a Total Economic Impact™ (TEI) study, examining the potential Return on Investment (ROI) enterprises might realize by implementing ServiceNow ITBM Project & Portfolio Management (PPM).

    Join guest speaker Sean McCormick, Senior TEI Consultant from Forrester Consulting, and Doug Page, Senior Advisory Solution Consultant, as they provide a framework to evaluate the financial impact of ServiceNow ITBM covering benefits, costs, risk, and flexibility. See how the Forrester TEI of ServiceNow IT Business Management uncovered an ROI of 397%, an NPV of $13.3M, and a payback period of less than 6 months.

    In this webinar, you’ll learn:
    - The importance of building a business case
    - How ServiceNow ITBM benefits organizations through capital and resource optimization, faster time-to-market, and improved productivity
    - The use cases ServiceNow customers experienced with Project and Portfolio Management
    - How to use this information to build a business case for your ServiceNow PPM solution
  • DataOps Panel: How thought leaders are embarking on the DataOps journey
    DataOps Panel: How thought leaders are embarking on the DataOps journey
    Mark Ramsey (GSK), Anne-Britton Arnett and Phani Konduru (Humana), John Felahi (Solera) & Sandeep Dorawala (Booz Allen Hamilt Mar 3 2020 3:00 pm UTC 27 mins
    Join a thought provoking panel of distinguished thought leaders who are working on driving transformational projects through the adoption of DataOps. Learn why they are doing it? How they have got buy in to start these initiatives and why legacy solutions cannot deliver the results needed in this dynamic and ever-changing IT landscape.

    Whether you are CXO level, an Enterprise Architect or Team leader or a practitioner of Data Engineering or Data Science, there are great insights to be acquired from this panel.
  • Beyond ITOM and AIOps to achieve a more comprehensive IT stance
    Beyond ITOM and AIOps to achieve a more comprehensive IT stance
    Don Baker, Sr. Competitive Intelligence Manager, ServiceNow, and Gerard Berhet, Principal Product Manager, ServiceNow Mar 3 2020 7:00 pm UTC 52 mins
    AIOps is the next generation of IT operations analytics and is an important part of a broader IT Ops solution. Its value lies in coupling a deep data understanding with modern machine learning and advanced analytics to provide actionable intelligence to your IT Operations. In this webinar, we will explain how a healthy CMDB, service mapping, discovery and event management are fundamental to a successful AIOps approach and how they enable IT to operate more efficiently on a single system of record. We will also provide a use case to show where AIOps can be extended across ITSM + ITOM + CSM to benefit the enterprise.

    You’ll learn:
    - The right way to build the data foundation with CMDB
    - Ways to reduce event noise with machine learning to get to actionable alerts
    - Unlock additional IT benefits extending AIOps data to IT service management, customer service management, and across the enterprise
  • DataOps: Go Fast and Be Confident
    DataOps: Go Fast and Be Confident
    Girish Pancha, CEO (StreamSets) Mar 10 2020 2:00 pm UTC 22 mins
    The next wave of Digital Transformation is upon us. Enterprises are reliant on software more than ever, and tomorrow's applications are both singularly focused and intelligent.

    Business expectations are higher than ever before, and teams are expected to be both agile and guarantee that the software is always reliable.

    DataOps is the foundation upon which all software will be built in the future, teasing an inherent order and discipline out of the chaos that's otherwise caused by agile, autonomic decision making.
  • The Total Economic Impact™ of ServiceNow IT Applications with Forrester
    The Total Economic Impact™ of ServiceNow IT Applications with Forrester
    Steve Odell, TEI Senior Consultant, Forrester Consulting, and Charlie Betz, Principal Analyst, Forrester Consulting Mar 11 2020 4:00 pm UTC 42 mins
    Of course, we want to be sure our projects are aligned to business priorities, and at a high level they are. But what happens as we double-click into the details? How quickly can we adapt to new opportunities? That’s where a single cloud platform and modern AI-powered user experiences can help.

    Steve Odell, Total Economic Impact Senior Consultant, and Charlie Betz, Principal Analyst, from Forrester Consulting will share the results of their Total Economic Impact (TEI) framework used to study the financial and business impacts of ServiceNow IT applications. You’ll hear how ServiceNow IT applications have helped organizations:

    - Achieve 20% increase in IT fulfiller efficiency
    - Reduce high priority incidents by 25%
    - Realize higher employee productivity and see a 15-point rise of CSAT scores
    - Increase project performance and automation of 20% of services
    - Avoid $4.2M legacy solution costs (over three years) and get 229% ROI in a seven month payback
  • Data Ingestion to Visualization Journey - "The DoD Story"
    Data Ingestion to Visualization Journey - "The DoD Story"
    Sandeep Dorawala, Vice President & Graham Evans, Principal Director (Booz Allen Hamilton) Mar 17 2020 2:00 pm UTC 24 mins
    In 2018 DoD completed its first-ever audit of the Department of Defense which covered approximately $2.8 trillion in total assets accounting for over 70 percent of the U.S. Government’s ownership. The FY 2018 DoD consolidated audit is arguably one of the largest and most complex financial statement audits ever undertaken in history. This challenge is exacerbated by the hundreds of business and financial systems needed to build the universe of transactions under audit. DoD’s financial management community has created and sustained modern, effective, and cost conscience financial management processes, data, systems, policies, and work-force. This is achieved through a combination of big data, data fusion, and analytics. Booz Allen Hamilton supports DoD and other federal customers in leveraging modern data platform and enterprise analytics techniques that drive these critical capabilities.

    In one engagement with a large DoD client, Booz Allen implemented ~1,200 StreamSets pipelines to move data from more than 200 enterprise systems to a cloud-based data lake for analysis and reporting. They understand the notions around data operations and the need for a flexible framework to align with the DoD goals.

    From ingestion to visualization, they are asked to create a variety of information technology solutions to help the DoD manage their data and resources with the core belief being that operating more efficiently will inevitably lead to saving taxpayer money and preventing warfighter casualties. In this session Booz Allen team will walk through some of the learning and experiences as they rolled out the DataOps approach to solving the OUSD needs.
  • Creating organizational agility
    Creating organizational agility
    Andy Jordan, President, Roffensian Consulting S.A. Mar 19 2020 5:00 pm UTC 56 mins
    Business cycles keep accelerating, while change and disruption are now par for the course. The challenge for IT is how to plan effectively in this more unpredictable environment where annual planning processes just can’t keep pace. 

    Join Andy Jordan, President, Roffensian Consulting S.A. for a look at the way innovative IT organizations use adaptive planning to help them stay agile and aligned with business needs. We’ll discuss how ongoing, adaptive IT planning is now critical to the success of an organization — and how ServiceNow solutions offer more effective and efficient planning tools for this new era.

    - Understand the impact, threats, and opportunities from more frequent IT planning cycles
    - Gain insight into the evolution of adaptive planning and how it will fundamentally change the way IT delivers projects and manages work
    - Get practical guidance on how to apply adaptive planning principles to your own work environment for improved project outcomes