Information and Communication Technologies

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Frost & Sullivan Analyst Briefing Series

Frost & Sullivan's Information & Communication Technologies practice provides global industry analysis, growth consulting (strategy consulting), market forecasts, and insights into emerging technologies that are designed to help your company address current trends and challenges, identify new technologies, and take advantage of opportunities for growth. Our global teams of industry experts, consultants, and market analysts continuously monitor enterprise communications, communication services, conferencing & collaboration, mobile & wireless, space & communications, IT applications & services, network security, contact centers, and kiosks & retail systems markets.

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Impact Sourcing: A Bold New Model for BPO Hiring in a Global Economy Michael DeSalles, Rene Yoakum, Mark Pfeiffer, and Sarah Troup Impact Sourcing (IS) is a business process service delivery model that provides quality and cost at parity with traditional Business Process Outsourcing (BPO), but with optimized enhancements. IS employs individuals with limited opportunity for sustainable employment as principal workers in BPO centers to provide high-quality, information-based services to domestic and international public and private-sector clients.

You will learn about:

·A qualified, trained talent pool with skillsets aligned to match client needs
·Lower attrition rates and higher corresponding levels of employee engagement
·Opportunities to fulfil corporate social responsibility and diversity objectives
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May 13 2015
58 mins
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