Service Management Insights - CA Technologies

Channel profile:

Educational Webcasts for Business & IT Professionals

The consumerization of IT, BYOD and changing service delivery models are driving organizations to really transforming their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives.

Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency.

Some sessions will be approved for Personal Development Credits.

Subscribers (5,133)
The Great ITSM Debate of 2015! In the era of the APP economy where business models are being disrupted daily, there is a trend towards IT becoming a service broker increasingly leveraging a cloud supplier model for delivering services. How does this fit with organizations service management making technology solution decisions? What are the governance and service level management implications of these trends? Do they warrant a sophisticated approach to SLM? Or can traditional SLM practices and service desk SLM capabilities handle this new world. What are the implications of the service broker scenario on change management? Does change management go away or take on a different role? Is it easier or more difficult? Is the BAC still needed?

These are just some of the questions that moderator extraordinaire Allen Houpt will pose to our distinguished panelists, including Troy Dumoulin of Pink Elephant, Randal Locke CA’s ITIL Texas Ranger and Robert Stroud will discuss in this frank debate on the real value of service management!

This event qualifies for 1 priSM Continual Professional Development (CPD) credit.
Read more >
Feb 24 2015
57 mins
Play
  • Live and recorded (70)
  • Upcoming (13)
  • Date
  • Rating
  • Views
  • In the era of the APP economy where business models are being disrupted daily, there is a trend towards IT becoming a service broker increasingly leveraging a cloud supplier model for delivering services. How does this fit with organizations service management making technology solution decisions? What are the governance and service level management implications of these trends? Do they warrant a sophisticated approach to SLM? Or can traditional SLM practices and service desk SLM capabilities handle this new world. What are the implications of the service broker scenario on change management? Does change management go away or take on a different role? Is it easier or more difficult? Is the BAC still needed?

    These are just some of the questions that moderator extraordinaire Allen Houpt will pose to our distinguished panelists, including Troy Dumoulin of Pink Elephant, Randal Locke CA’s ITIL Texas Ranger and Robert Stroud will discuss in this frank debate on the real value of service management!

    This event qualifies for 1 priSM Continual Professional Development (CPD) credit.
  • Software-as-a-Service (SaaS) IT Service Management (ITSM) opens the door to new opportunities for organizations burdened by complex and highly customized technology. Imagine for a moment a Service Management solution that was easy to implement, configured, easy to use, and your customers actually liked it and wanted to use it?

    Based on the success of actual implementations, this session will discuss the how you can implement your service desk solution to drive higher customer adoption, satisfaction and release your analysts to drive value!

    This session is approved for 1 priSM Continual Professional Development (CPD) credit.
  • You may remember the days when purchasing software meant running down to your local office supply or electronics store and picking up a box that actually had stuff in it. Then making sure you didn’t throw away the disk or sleeve because it held the all-important key that you needed for installs. Those days are long gone! Now we deal with enterprise licensing, downloadable software and licensing, and now a plethora of mobile devices with different operating systems and different apps, not to mention SaaS and subscription software. The entire concept of Software Asset Management has undergone a transformation right alongside the industry itself. Join George Spalding of Pink Elephant and Michel Avenel of CA Technologies as they discuss the latest trends, challenges and best practices in the world of Software Asset Management and why you need to pay close attention. Can you say “More Unexpected Financial Penalties and Fines”?
  • Evaluating your options when it comes to SaaS Service Management solutions can be complex, but it does not have to be! To help you along your journey, we invite you to attend this webcast to learn more about the benefits of a SaaS Service Management Solution and how you can decide if it is right for your organization.

    As an added benefit, we will discuss how you can get started with CA Service Management by the end of the day- for free! I am sure you will agree, there is no better way to evaluate a SaaS solution than to experience the product yourself without impacting your current implementation.

    This session is approved for 1 priSM Professional Development Unit (PDU) credit.
  • It is a well-known fact that organizations often consider Software-as a-Service (SaaS) solutions because of the lower Total Cost of Ownership (TCO), faster time-to-value with rapid implementations, and fewer headaches over upgrades. However, are all SaaS solutions truly alike?

    If you are thinking about adopting a SaaS IT Service Management (ITSM) solution, this webcast will arm you with the information you need to make the right choice for your organization. You’ll learn how to recognize what a true SaaS solution is and how it can actually eliminate custom coding and expensive upgrades.

    Ramy Hassanein and Rob Stroud of CA Technologies will provide the takeaways and additional requirements you should look for in a SaaS ITSM Solution.

    This session is approved for 1 priSM Continuing Professional Development (CPD) credit. Attendees will also have access to the ITSM Buyer's Guide.
  • In the last few months, a number of good-sized, seemingly mature organizations were asked a simple question, “Do you have a Service Catalog?” Overwhelmingly the answer was “Yes.” But further investigation revealed that most did not. What they were calling a “Service Catalog” was actually a “Request Portal”, a lite version of the Service Catalog.

    Join Rob Stroud of CA and George Spalding of Pink Elephant as they define these key terms, discuss the concepts of communication channels into and out of IT and explore the journey from Request Fulfillment to a mature IT service organization.
  • Are organizations choosing SaaS or on-premise for their ITSM solutions? And what is the reasoning behind their decision? HDI and CA recently set out to gather answers to these questions and more by conducting an in-depth survey.

    In this webcast, we’ll review and discuss the key findings our research uncovered:

    •What percentage of organizations are currently using on-premises solutions? SaaS solutions?
    •If they are in the market, will they choose SaaS or on-premises?
    •What are the top 10 influencers for organizations to select either SaaS or on-premises solutions?
    •Are their chosen solutions meeting their expectations?
    •What are some key challenges for each kind of solution?
    •Is there a real trend toward SaaS?
    •How long have organizations had their current solution in place?

    There are some surprises in the data, such as the percentage of organizations actively looking for a new solution even though they’ve only had their current ITSM software for a year or less.
  • As companies go about the process of implementing service management solutions, they are faced with many choices and options. Do you implement an on premise solution? Do you leverage a cloud based one? What factors drive the type of cloud solution that you might select?

    Join us for an informative discussion that will spell out the considerations that will help you get started quickly with service management. Erik Hille, Senior Principal Product Marketing Manager will outline the process and product factors that you need to think about if you are going to implement an ITSM strategy and solution.
  • We’ve heard it all before, IT organizations need to show value to the business, but how do you do this when you have limited budgets and yet still need to leverage and support new technology and deliver services and innovation? One of the best methods- make sure your cost of service operations is optimized.

    Attend this webcast to learn practical tactics you can apply at your organization to help reduce the cost of service operations while improving productivity, increasing user satisfaction, and reducing business risk.

    This session is approved for 1 priSM Professional Development Unit (PDU).
  • In the age of BYOD and the Internet of Everything, is your focus on assets or the configuration that delivers value? Your assets, whether owned or leased, onsite or elsewhere, are critical to the effective delivery of your IT-driven business capability and could be sucking your cash dry -- or worse impacting your delivery.

    Effective Asset Management will not only help you reduce the cost of service delivery, it can assist you with compliance in an age where data integrity is critical.

    Pinker George “Asset" Spalding and Robert “Configuration" Stroud will share with you good practices in the battle of Asset versus Configuration!

Embed in website or blog