Kulvinder Bhupal, Principal Consultant, CA Technologies
Join Kulvinder Bhupal from CA Technologies as he discusses how to catalog your cloud offerings and publish out IT/Cloud infrastructure services for business consumption.

As more and more organisations turn to the promise that cloud computing offers, one of the major challenges is how IT present and manage these services for easy business consumption. The aim being that we want to use these services as we would any common household utility.

This webcast will discuss how to:
•create and define cloud and infrastructure services to be relevant and meaningful
•organise and publish these out to the business to enable simplified self-service
•manage the service lifecycle from approvals through to provisioning and to decommissioning

The benefits of this are that your business service consumers can readily understand and access the cloud based services that are available to them and at what cost and service level. The request process is automated increasing IT agility with reduced service support costs.
Aug 10 2011
47 mins
How to Catalog Your Cloud
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The consumerization of IT, BYOD and changing service delivery models are driving organizations to really transforming their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives.

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  • Live at: Aug 10 2011 1:00 pm
  • Presented by: Kulvinder Bhupal, Principal Consultant, CA Technologies
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