I'd rather be looking at it than looking for it!

Ian Power, Technical Services, Nimsoft
I'd rather be looking at it than looking for it! Advantages of an End-to-End, properly integrated Service Management Solution.

Consider the advantages of a Service Desk system where you have all the Processes/modules in a single integrated solution. Reduce cost and complexity by not purchasing additional modules and integrating them into your existing solutions AND processes. This allows you to plan your processes and work flow end-to-end. Even if you don't intend using problem or change straight away you can plan work flow with them in mind. You also have common data behind the processes. So Configuration, Knowledge and service level management can be applied to all processes with consistency and dependability. This allows the customer to be more flexible and use the system to achieve their objectives. It also delivers more value from Knowledge and CMDB as these functions are tightly integrated to the process and delivers the information to where it is useful; the ticket level where it is used to resolve incidents or implement changes etc. Implementing Service Desk takes a huge amount of effort on the customer's side and dealing with an overly complex system (possibly in several modules) compounds this and elevates the project from complex to complicated. Particularly when the customer has the option of delivery across a true SaaS platform a single, scalable, integrated, flexible solution allows the customer to put his effort into his processes where it creates the most value for them.
Jan 24 2012
39 mins
I'd rather be looking at it than looking for it!
service desk nimsoft
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    Registration information collected will be used pursuant to the terms http://www.ca.com/us/privacy.aspx and will be shared with Pink Elephant.
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    Registration’s information collected will be used pursuant to the terms http://www.ca.com/us/privacy.aspx and will be shared with Pink Elephant.
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    This session qualifies for 1 PRISM CPD

    Registration’s information collected will be used pursuant to the terms http://www.ca.com/us/privacy.aspx and will be shared with Pink Elephant.
Educational Webcasts for Business & IT Professionals
The consumerization of IT, BYOD and changing service delivery models are driving organizations to really transforming their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives.

Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency.

Some sessions will be approved for Personal Development Credits.
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