Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.
Esther Chen, Product Marketing at MuleSoftRecorded: Oct 17 201931 mins
To automate business and service processes requires enabling faster integration between Service Cloud and the ecosystem of surrounding applications. See how LendingTree was able to digitally transform their service experience and provide agents with a single view of their customers. Learn how to use MuleSoft's API approach to integrate Salesforce faster and more efficiently.
- Understand the power of MuleSoft + Service Cloud in building a personalized service experience
- Learn how LendingTree was able to create a single view of their customer using API Designer and Flow Designer
Armin Donhauser, CIO and Brian Ingles IT Project Manager, Architect, AO FoundationRecorded: Oct 17 201931 mins
AO Foundation, the world's leading educational and research organisation for the treatment of trauma and musculoskeletal disorders shares their story of how Boomi supports the processes leading to surgeon education and new product development to improve patient care. (Recording from live session at Boomi World Tour London)
John Anderson, Product Manager, NETSCOUTRecorded: Oct 16 201938 mins
Wi-Fi access to the network can be a frequent source of performance issues. However, there are many other sources of performance issues, and not all Wi-Fi problems are due to the Wi-Fi.
As a result, the ability to quickly identify service performance issues and determine the problem source is critical to restoring the service and minimizing impacts.
Join us in examining real-world cases where performance issues affecting services over Wi-Fi impacted productivity and identifying the cause in the Wi-Fi or other part of the network led to rapid resolution.
Learn how nGeniusPULSE helps enterprises:
Monitor the performance of critical business services at every site, using both Wi-Fi and Ethernet access.
Identify issues affecting the availability and performance of services:
Wi-Fi issues such as RF interference, excessive channel utilization, poor signal coverage
Other issues such as WAN congestion, slow route hops, server and application problems.
Isolate faults to the Wi-Fi network or other part of the network
Focus troubleshooting on the specific fault and resolve the issue quickly
Danny Cavion, Business Consultant and Michael Bettan, Practice Manager, Micro FocusRecorded: Oct 16 201950 mins
Save robotic work for the robots. Micro Focus RPA robots can mimic human actions to perform everyday tasks. But—they are faster, more accurate, and never sleep. So they can handle mundane, repetitive, error-prone work. And you can focus on more strategic things.
Join our webinar to:
• Learn why you need RPA and how you benefit
• Explore customer use cases for RPA
• Hear about the new Micro Focus RPA product
• See a demo of Micro Focus RPA and watch robots in action
Welcome your new robo workers, liberate human brainpower, and ignite enterprise productivity.
K. Eric Gentry, Managing Principal, VTRACRecorded: Oct 16 201979 mins
Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the social attacks and the current cybersecurity threat landscape.
•The most common social engineering attacks
•New insights on phishing attacks
•Top threat actors in social attacks
Our Verizon Threat Research Advisory Center presenters will be:
•K. Eric Gentry, Managing Principal, VTRAC
•David Kennedy, Managing Principal, Open Source Intelligence
And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:
•Current Intelligence Overview
•Attacks and Threat Indicators
•Latest Malware Trends
If you have any questions that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com
Sue Gilkes, CompTIA Faculty, CompTIARecorded: Oct 15 201940 mins
** This is an EMEA focused webinar **
Small businesses are rightly described as the lifeblood of the global economy. This isn’t hyperbole, as SMBs account for the vast majority of business entities while serving as a key driver of job growth and innovation. Success as a small business owner means overcoming challenges on many fronts, but also embracing new opportunities in technology and business.
CompTIA’s latest research explores the business relevance of technology to SMBs and the factors affecting their perceptions, decisions, and investments in established and emerging technologies. We also explore the professional services industry, taking a look at their decision to offer technology to their own customers.
Saralyn Dasig | Product Marketing Manager, MV Smart CamerasRecorded: Oct 15 201945 mins
MV security cameras leverage advances in solid state memory technology and Meraki expertise in cloud management. By removing the need for additional on premise hardware and standalone software packages, like the network video recorder (NVR) and video management software (VMS), Meraki MV streamlines and simplifies purchasing, deployment, and monitoring of video security systems. Join us on a live webinar to learn more!
Olivier Muller & Emmanuel Viguie, Amadeus S.A.SRecorded: Oct 15 201925 mins
Hear how Amadeus managed to build 100+ data flows across 100+ applications per year in an efficient and flexible way by evolving their technology and organization. (Recording of customer session from Boomi World Tour London 2019) #winwithboomi
Kevin Balaji, Product Marketing Manager at MuleSoft and Andrew Bragdon, Director of Product Management at MuleSoftRecorded: Oct 10 201934 mins
Today’s enterprises are increasingly dependent on all types of APIs and apps for flexibility and rapid development. However, if even one component of this chain breaks, it can have a ripple effect on its dependents, ultimately sacrificing customer experience and impacting the overall business. As traffic increases, organizations need real time visibility, proactive notifications of issues, and an efficient way to mitigate problems in order to deliver on customer expectations.
Anypoint Monitoring helps you to proactively identify and resolve issues, all in one place with real time visibility into your APIs and integrations. Ensure business continuity with real time visibility into app performance, customizable dashboards, advanced alerts, and instant access to historical log data.
Watch this live demo to learn:
- How MuleSoft customers leverage Anypoint Monitoring to enable best practices and steps towards operational monitoring of their application network.
- Advanced Monitoring capabilities, including advanced alerts, log management, and custom metrics/events.
- How Anypoint Monitoring provides real time visibility into your APIs and integrations with easy to use out-of-the-box and customizable dashboards.
John Smith, Prin. Sec. Engr, ExtraHop; Sean Scranton, RLI Cyber; William Boeck, Lockton; Brandon Dunlap, ModeratorRecorded: Oct 10 201959 mins
More and more companies are offering cyber insurance policies to help mitigate the financial losses an organization might suffer from a cyber incident. With the increase in breaches, intrusions and ransomware incidents, cyber insurance could be right for your organization as a part of the risk mitigation strategy. But there’s a lot of confusion for organizations in determining what a company’s exposure is and what exceptions and exclusions might be in a policy. Organizations are almost forced to think like an underwriter to address these concerns. Join ExtraHop and (ISC)2 October 10, 2019 at 1PM Eastern for a discussion on cyber insurance, demystifying the current insurance landscape and what are the right questions to answer.
Raf Fonteyn, ICT Services Director, ContraloadRecorded: Oct 10 201927 mins
Contraload is becoming a connected enterprise through leveraging Boomi to accelerate both its growth and scalability all together. Come and hear how we did this. (Recorded customer spotlight session from Boomi World Tour London 2019)
Venkata Narra, Senior Solution Consultant ANZ, Dell BoomiRecorded: Oct 10 201940 mins
Chatbots are emerging as a premier engagement channel for both internal and external customers to interact with a business and its systems.
Enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development.
In this webinar, Venkata Narra, a Dell Boomi Senior Solution Consultant, will share the following insights as well as an exciting demonstration of the Boomi framework:
*How Boomi can enable complex and highly bespoke chatbots….. using a low code development approach.
*How Boomi Platform enables the framework to be more flexible than a standalone bot-configuration platform.
*The future of the Boomi Bot Framework.
George Spalding, Executive Vice President, Pink ElephantRecorded: Oct 9 201957 mins
Are you sensing that your service desk might be in trouble? There are many threatening issues out there that can wipe out your team if you aren’t careful. But, there are also many evolving ITSM strategies you can incorporate into your service arsenal to become a real hero for your team.
In this webinar, get lessons directly from the spectacled IT crusader George Spalding, executive vice president at Pink Elephant. You will learn about future service desk superpowers you can use to boost performance like:
•Enhancing vision with intelligent service KPI reporting
•Increasing strength with iterative process design
•Running faster with superior service automation processes
•Increasing agility by incorporating lean practices
We look forward to seeing you on the webinar!
Executive Vice President, Pink Elephant
In addition to co-authoring the ITIL® V3’s Continual Service Improvement core volume, George Spalding was honored with the 2012 Ron Muns Lifetime Achievement Award from HDI and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to moving the industry forward, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, the highest level in the ITIL certification program, is a regular author of IT articles and white papers, and a frequent presenter at global IT conferences and events.
Clara Abraham, GRC Consultant; Vignesh Mohan, ServiceNow Specialist; Lalith Boovaragavan, Assistant Marketing ManagerRecorded: Oct 9 201961 mins
Stage-3 of this GRC webinar series is – Predict and Prioritize Risks.
From this session you can:
· Get an executive view into compliance requirements, monitor enterprise compliance and demonstrate compliance with policies and external standards and regulatory requirements
· Use the risk dashboard to prioritize and respond to risks
· Get insights on enterprise risks
· Plan and execute audit engagements
· Report and track audit observations
· Get a view of audit results and engagement breakdowns by task, allowing areas of concern to be identified quickly
· Using compliance dashboard to demonstrate and manage enterprise compliance
· Using risk dashboard to prioritize, manage and monitor enterprise risks
· Planning and execution of audit engagements using Audit Management
· Viewing audit results and identify areas of concerns using Audit overviews
Robin Gareiss, President and Founder, Nemertes ResearchRecorded: Oct 9 201959 mins
Intelligent Customer Engagement Series [Ep.5]: CX Success Stories Require Technology, Leadership, Data
A great story requires more than a compelling narrative. Marketing teams can significantly elevate their success with the right combination of leadership, technology, and data derived from well-planned customer interviews.
Crafting that perfect story requires an expanded mindset about what comprises “marketing.”
In this webinar, join Nemertes Research President Robin Gareiss, who recently completed detailed research with 518 companies on how they use advanced technologies and reshape their organizational structure to improve customer experience. Based on this research and her experience as a journalist, marketing content developer, and CX advisor, she will cover:
1. Organizational overhaul: Why a Chief Customer Officer is vital, and how the CMO and CCO work together for joint success.
2. Technology leverage: What are the key technologies and contact-center initiatives that result in measurable CX success—ultimately delivering crucial data to marketing teams that support their success stories?
3. The perfect story: How to conduct interviews that get real-world data to support your mission.
Joel Vilaca | Cisco MerakiRecorded: Oct 9 201943 mins
Nehmen Sie teil an einer Vorstellung unserer Cloud Managed Switches und erfahren Sie wie Sie anhand von Meraki vollste Kontrolle über Ihr Netzwerk erhalten. Überblicken Sie tausende von Ports gleichzeitig, reagieren Sie pro-aktiv auf Fehler mit live Diagnose-Tools und optimieren Sie somit Ihr Netzwerk und täglichen Betrieb um ein Vielfaches - und das von überall aus, zu jeder Zeit und für so viele Standorte wie Sie möchten. Lernen Sie in unserem Webinar mit anschaulicher Live-Demonstration, wie Sie mit Cloud Managed IT Ihre Netzwerke einfach und verlässlich verwalten und somit fast 50% der Kosten gegenüber herkömmlicher Switches reduziert werden.
Jeff Rumburg, Managing Partner at MetricNetRecorded: Oct 8 201964 mins
In Unleashing the Enormous Power of Call Center KPIs, MetricNet provides an overview of the Best Practices in Call Center Performance Measurement. Our best practices help call centers lower costs and increase customer satisfaction!
Viewers will learn:
How the industry's top performing Call Centers track and trend their performance.
How to use Call Center KPIs diagnostically to achieve World-Class Performance.
How to apply Best Practices in Call Center Performance Measurement and Management.
The key success factors in performance measurement from the industry's top performing Call Centers.
Tyler Moffitt, Sr. Threat Research Analyst, WebrootRecorded: Oct 8 201960 mins
** This is an EMEA focused webinar **
One thing is certain: the threats facing small and medium-sized businesses keep changing.
This webinar looks at the threats Webroot, our MSP partners, and SMB clients are experiencing and the impact to their business. The aim of this webinar is to provide threat information you can easily share with your business colleagues or managed service clients to reassure them you have the knowledge and the tools to look after their endpoints.
Ivan Roche, Systems Architect, disguiseRecorded: Oct 8 201915 mins
Disguise share their goal of aligning sales, marketing and data to their overall company strategy, ensuring that key support elements are in place for a business that has grown 30% YoY over the last 3 years.
Building the next generation of architecture, with Boomi as the integration layer, is key to accelerating the disguise business, removing data silos and building a common business language. Using Boomi guarantees a path to scalable and sustainable growth for disguise, whilst ensuring they learn more about their clients and verticals to aid closer business relationships going forward (Recording of customer session at Boomi World Tour London 2019) #winwithboomi
Jerry Gamblin, Principal Security Engineer, Kenna SecurityRecorded: Oct 3 201932 mins
“It is with our deepest sorrow that we inform you of the death of our beloved budget line and one of our favorite buzzwords, DevSecOps. A small community memorial service will be held at RiRi’s Irish Pub following this talk. DevSecOps is survived by a strong and independent development shop closely aligned with business goals that DevSecOps attempted but never managed to fully understand.”
While the above is obviously hyperbole it is not far from what is actually happening in many development shops.
Security groups were invited late to the DevOps movement, and more and more security teams are once again being excluded from these groups. In this webinar, Kenna Principal Security Engineer Jerry Gamblin will discuss why this is happening and what can be done to stop this trend moving forward by better aligning security goals with the business goals.
Join Jerry to discover:
- Why DevSecOps dies when security is a constant foil, fails to understand the business, and doesn’t have traction within the rest of the organization
- How to save DevSecOps by knowing and aligning security with the organization’s goals and concerns, such as profit generation and risk tolerance
- Whether DevSecOps is worth saving and what a world without DevSecOps might look like
John Withers, Product Marketing Manager, MuleSoft & Jimil Patel, Product Marketing Manager, MuleSoftRecorded: Oct 3 201960 mins
SAP S/4HANA represents a major step forward in enterprise resource planning (ERP) software, and with support ending in 2025 for ECC 6.0, now is the time to begin planning your migration. Traditionally, migrations are costly, complex, multi-year projects that introduce considerable risk to both IT and lines of business.
MuleSoft’s API-led approach to S/4HANA migration uses APIs to decouple your ERP, data, and third-party systems. By doing so, you de-risk the entire process while increasing flexibility to migrate on your own terms.
Watch this webinar, which includes a demo of Anypoint Platform, to learn how to:
- De-risk your program by adopting best practices built directly into APIs that reduce the need for S/4HANA customization
- Increase speed of delivery by building your migration layer and integration layer simultaneously
- Reduce program spend by accelerating dev, test, and training processes
- Maximize business outcomes with a flexible architecture designed for future growth
Mateusz Slezak, Solution Architect & Marcin Abka, Integration Manager, Falck with Jaroslaw Lipski, AccentureRecorded: Oct 3 201928 mins
Falck is a global leader in rescue and emergency services, boasting activity in 35 countries. International expansion and customer pressure pushed Falck for new strategic direction – a total migration to future proof systems integrated by the Boomi Platform.
Integration Center of Excellence was established as part of a transformation program to provide end-to-end integration services. The Center of Excellence combines Boomi technology and software engineering methods to build an integrated application landscape. The integration supports sensitive business operations like registration of incidents, dispatch ambulances, transfers from/to hospitals. (Filmed at Boomi World Tour London 2019)
Sanjay Garje, Jonathan LaCourRecorded: Oct 2 201960 mins
For organizations that manage a large number of applications and distributed teams, cloud setup and governance can be time-consuming and complex. In some organizations, creating a new AWS account itself can take weeks if not months, stifling the very innovation the organization is trying to take advantage of. Thankfully, AWS Control Tower (AWS CT) provides a simple way to set up new, secure, and compliant multi-account AWS environments that can be set up all using native out-of-box AWS CT service in 30-90 minutes. In this webinar, Sanjay Garje, the leader of global & strategic technical business development for AWS Service Catalog and AWS Control Tower, will discuss the benefits of Amazon Control Tower and common questions surrounding this new service.
Michael Reid, ITOM Technical Team; Jo De Baer, PlateSpin Product Manager; Alain Salesse, ITOM Sales Consultant, Micro FocusRecorded: Oct 2 201950 mins
Join us for an overview of what's new in the latest release of PlateSpin Migrate, 2019.8. Our Tech Talk will highlight exciting new features such as migrations to AWS bare metal instances and native support for Azure cloud tags. We'll also demo our new, custom post-migration actions, as well as API-based migrations driven by Micro Focus Operations Orchestration!
SD-WAN ist momentan das meist diskutierte Thema in der Tech-Welt. Doch was ist SD-WAN eigentlich genau und was sind die größten Vorteile? Die Antwort dazu finden Sie in unserem Webinar. Das Webinar beinhaltet außerdem eine Live-Demonstration von SD-WAN in Meraki's Management-Plattform, dem Meraki Dashboard und zeigt auf, wie schnell und einfach SD-WAN über die Cloud Lösung eingerichtet und verwaltet werden kann.
Andris Soms-Sakne, System Manager, Tele2 Shared Services Center & Saila Lehtovaara, Senior Integration Specialist, Solita OyOct 22 20198:00 amUTC14 mins
Tele2 and Solita have partnered together to develop a modern integration architecture. Tele2 has chosen Dell Boomi as their integration platform solution to enable digital transformation with Solita. Through the partnership they integrate on-premise and cloud applications safely and securely by utilizing Dell Boomi Integrate, MDM, EDI and APIs. (Recording of live customer session at Boomi World Tour London 2019) #winwithboomi
Jothi Rengarajan – Principal Architect, Chandramouli Parasuraman – Technical ArchitectOct 22 20195:00 pmUTC60 mins
Many organizations that have made the decision to move to Microservices from monolith architecture struggle with the strategy and process rather than the technology itself. This webinar digs deep in to the common pitfalls and the best practices involved in Microservices adoption.
• Common Pitfalls in Microservices that may lead to loss of high productivity
• Best architecture practices and patterns involved in implementing Microservices
• Implementation and Process Do’s and Don’ts
Join us for an introduction to Cisco Meraki and our cloud-managed IT products, including wireless APs, security appliances, switches, cameras, and EMM. You'll learn how cloud management offers greater reliability, easier management, and a lower TCO - and we'll show you a demo of the exciting features in the Cisco Meraki dashboard.
John Burke, CIO and Principal Research Analyst, Nemertes ResearchOct 23 20195:00 pmUTC60 mins
Cloud and Cybersecurity Series [Ep.5]: Application Security Meets Multicloud
Enterprises are developing and buying applications to run everywhere: across multiple clouds, multiple data centers, desktops, mobile devices, and IoT devices. In a multicloud environment, IT needs to take a multipronged approach to securing applications.
We'll how organizations approach securing their applications for the multicloud, ranging from changes in the development process to the embrace of security technologies including IAMaaS, microservice authentication, and enterprise secure cloud access and policy enforcement (ESCAPE).
This webinar presents data from Nemertes' in-depth research study of 335 organizations in 11 countries across a range of vertical industries.
Joel Vilaca | Cisco MerakiOct 24 20199:00 amUTC53 mins
Nehmen Sie Teil an einer Einführung in Meraki und in unsere Cloud Managed IT Produkte. Die Einführung beinhaltet eine Vorstellung unserer Wireless-Access Points, Security Devices und Features, Switches, Mobile Device Management und Überwachungskameras.
Sie erfahren, wie unsere Produkte Ihr Netzwerk verlässlicher machen, das Netzwerkmanagement dramatisch vereinfacht und Ihre TCO- Kosten gesenkt werden.
Arshad Imran, Ramesh MuniyandiOct 24 20195:00 pmUTC60 mins
The webinar will take you through Oracle ERP Financials and the AR process along with the challenges faced by the organizations due to manual ERP process. The solution experts will give insights on the ways to overcome the challenges with the help of RPA. Furthermore, the RPA process will be dealt in detail covering the step by step approach to automate AR process with the help of RPA. This webinar will also take you through the role of RPA in helping Oracle ERP customers maximize their ROI and productivity. The case study explaining how Aspire Systems have helped one of the clients to automate legacy processes with RPA along with a demo on AR process automation is the highlight of this webinar.
• End-to-end knowledge tablet on Oracle Financial suite and AR processes.
• Insights on generic challenges organizations face due to manual ERP process.
• Solutions to the challenges with the help of RPA.
• RPA and AR process automation.
• RPA’s role in maximizing ROI and productivity for Oracle ERP customers.
• Case study on automation of legacy process with RPA and demonstration on AR process automation.
Henry Galio, Senior Director, Veeva Vault CTMS and Kevin Flanagan, Life Sciences Product Marketing Manager, MuleSoftOct 24 20195:00 pmUTC42 mins
Veeva Systems is a cloud solution for the global life sciences industry. Veeva helps hundreds of top life sciences companies accelerate critical functions from R&D pipeline through commercial. Join this webinar to learn how MuleSoft's new Veeva Vault Connector enables Veeva and Salesforce customers to accelerate R&D, drive new capabilities for on-premises clinical data analysis, and improve marketing operations.
Watch this webinar with a Veeva Vault Connector demo to learn how to:
- Securely integrate Veeva Vault with ERP, MDM, legacy third-party systems, and business applications with MuleSoft’s Veeva Vault Connector.
- Easily surface clinical data to power new R&D initiatives while ensuring compliance every step of the way.
- Deliver omnichannel customer interactions with integrated customer data and digital asset management.
Alexis Kushner, Director of Product Marketing, Salesforce and Sam Steiny, Product Marketing Manager, MuleSoftOct 30 20193:00 pmUTC44 mins
Business efficiency is the No. 1 priority for CEOs and CIOs. In fact, 84% of IT leaders say improving employee-facing technology is critical for their company’s success.
Join this webinar for a live demo of Salesforce Lightning Platform with MuleSoft-powered integrations. Learn how to:
- Deliver a connected experience by integrating back-office applications and systems like Workday and Salesforce.
- Overcome data silos, IT backlogs, and outdated development tools.
- Modernize and automate internal processes like onboarding to improve employee experience.
Johna Till Johnson, CEO and Founder, Nemertes ResearchOct 31 20193:00 pmUTC60 mins
Cloud and Cybersecurity Series [Ep.6]: Next-Generation Cybersecurity: Policy Process and Organization
Resources are finite. So deploying them wisely is what differentiates successful cybersecurity organizations from those that are less successful. Find out how these successful cybersecurity organizations are structured, what policies they have in place, and what strategies they do—and don’t—follow to protect their enterprise organizations.
Mark Smalley, the IT ParadigmologistNov 5 20199:00 amUTC45 mins
How does ITIL 4 contribute to the digital enterprise?
What is a digital enterprise, for that matter, and which digital capabilities are required?
How does the digital operating model contribute to transforming the enterprise?
What’s the importance of planned and emergent continual improvement in keeping up with dynamic digital demand?
How is the role of management changing?
Which resources and practices do ITSM practitioners have at their disposal to co-create value from digital investments?
Jeff Rumburg, Managing Partner at MetricNetNov 5 20197:00 pmUTC60 mins
Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2019 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
Ben Turner, CTO, Legal and General and Dan Snowdon, UK&I Financial Services Marketing Lead, MuleSoftNov 6 20195:00 pmUTC43 mins
Digital insurance platforms enable insurance companies to connect with their ecosystem of customers, partners, and vendors on a single, unified platform. Hear firsthand from CTO Ben Turner how Legal and General’s digital insurance platform helped the company diversify product offerings, and scale quickly to meet customer expectations.
- How industry leaders have digitally transformed insurance offerings with a platform business model.
- How to build an integrated insurance platform to connect your ecosystem of suppliers and exceed customer expectations.
- Best practices to increase customer retention and profitability with a single view of the customer.
Rob Akershoek, IT Management Architect, Fruition Partners, a DXC Technology CompanyNov 7 20191:00 pmUTC60 mins
Traditional ITSM practices such as ITIL are being challenged by DevOps teams. Does a DevOps team still need an ITSM system? Can we not just use one single backlog to manage all our work including incidents and requests? Do we still need a CAB for change approvals? Is the traditional CMDB suitable for the dynamic cloud environment? Learn all about how ITSM needs be transformed to leverage the DevOps way of working.
Understanding why a continous delivery model will work for you and transitioning to it are two very different things. From working out which technology needs to be seamlessly integrated, and how to automate the application lifecycle, adopting a DevOps mindset and implementing its delivery can be confusing, stressful and overwhelming.
Join this webinar, live and on demand, to hear DevOps experts discuss how to build a DevOps strategy that makes technical and business sense without the noise and chaos.
Kelvin Murray, Sr. Threat Research Analyst, WebrootNov 11 201911:00 amUTC60 mins
** This is an EMEA focused webinar **
This webinar will provide expert insights on the latest cybercriminal activity, highlighting the year's most innovative, dangerous, and pervasive instances of malware.
Specifically, we will be covering the developments including information theft, Emotet, BEC scams, ransomware, targeted attacks, and more. Come learn about these developments and strategies to help secure your organisation from ransomware and next-generation cyberthreats.
Kevin Balaji, Product Marketing Manager at MuleSoftNov 14 20196:00 pmUTC26 mins
Anypoint Platform, the most scalable iPaaS solution, gives users the power to integrate apps, data, and devices at lightning speed whether you are tech-savvy or a low-tech integrator. Designed specifically with the enterprise in mind, this fully cloud-based solution takes advantage of the elasticity of the cloud while providing a secure connection to on-premises systems.
See first-hand how Anypoint Platform’s market-leading platform for eiPaaS allows you to easily integrate on-premises systems to any SaaS application within on unified platform.
In this webinar, we’ll demonstrate how to:
- Integrate account data from Salesforce to MySQL database using Anypoint Flow Designer, the no-code, guided web interface capability for delivering integrations
- Easily build a bi-directional sync, leveraging templates within Anypoint Exchange to handle enterprise grade volumes with batch processing and set up integration tests using MUnit
- Apply out-of-the-box tokenization policies to sensitive data in transit, and validate security formats within Anypoint Runtime Manager
- Monitor your application network’s health using dashboards within Anypoint Monitoring and quickly resolve issues with Anypoint Visualizer
Kevin Flanagan, Public Sector Marketing at MuleSoft and Jay Fielding, Principal Solutions Consultant at MuleSoftNov 19 20193:00 pmUTC43 mins
While a growing number of government-adopted applications are in the cloud, the underlying technologies connecting these applications are still based on-premise. MuleSoft is excited to introduce Government Cloud, the industry-leading FedRAMP-authorized environment for cloud-based integration. In this live demo, we’ll walk through the latest Anypoint Platform features included in the Government Cloud environment, as well as best practices to get started.
In this webinar, we’ll cover:
-Top integration use cases in government IT.
-How government IT can solve common outdated middleware challenges with Government Cloud.
-A demo of our new Government Cloud and additional benefits when deploying, managing and monitoring APIs and integrations from a FedRAMP secure environment.
It’s do or die time: According to Gartner, the global business value from AI leapt by 70 percent last year, to $1.2 trillion, and it will triple to $3.9 trillion in 2022. So enterprises interested in getting on the AI train should jump now -- before you lose some major competitive advantages.
Of course, the biggest challenge for enterprise companies is figuring out the build versus buy question. There’s the build-in-house model of AI implementation, with open-source toolkits and expensive, but essential new hires. The number of startups offering full-service consultation, with set-up and service is proliferating, but who do you choose, and what do you pay for? And somewhere in between those options there’s the artificial intelligence as a service (AIaaS) approach — and again, the field of vendors is crowded with options.
There’s no easy, one-size-fits-all answer — but there are experts with real insight into how to identify your business needs, and where to get started implementing AI in the most cost-effective, profitable way possible for your enterprise. To get up front and personal with pros in the trenches now, register now for this VB Live event!
*How to identify your AI needs
*How to identify your decision criteria
*The pros and cons of build and buy, and the best situations for each
*How to get a handle on the true costs of both build and buy
Jeff Rumburg, Managing Partner at MetricNetDec 3 20197:00 pmUTC60 mins
Many Call Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2019 Global Benchmarking Initiative for Call Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
Fiona Challis, Channel Enablement & Sales Expert, Next GenDec 9 20193:00 pmUTC60 mins
** This is an EMEA focused webinar **
The role of the cloud in IT security can be confusing and frightening for many customers and clients.
Learn five tips for implementing cloud-based security for your clients. Discuss how to balance an approach with customers with those tips and understand the important questions to consider with customers considering cloud security as an option.