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IT Service Management

  • Reinstall a Clean macOS with One Button
    Reinstall a Clean macOS with One Button
    William Smith Recorded: Dec 5 2019 25 mins
    See how you can eliminate costly downtime, keep IT workflows intact and perfect your macOS upgrades.

    With Apple operating system season in full swing, it’s time to determine when and how you want to update your Mac environment. It’s safe to assume that the best option is the simplest and most effective one, and it doesn’t get easier than pressing one button.

    In our webinar, Reinstall a Clean macOS with One Button, we’ll show you how to:

    - Identify Macs ready to install macOS Catalina
    - Obtain the macOS Catalina installer
    - Deploy macOS Catalina to shared Macs in labs
    - Deploy macOS Catalina to 1-to-1 Macs
  • Security Investigation: Restoring Calm from Chaos
    Security Investigation: Restoring Calm from Chaos
    Jae Lee Director, Product Marketing Splunk Inc. Recorded: Dec 5 2019 66 mins
    Security teams are underfunded, understaffed and overwhelmed by constantly putting out fires. They struggle to deal with threats and attacks, while having to answer hard questions from management. Everyone is demanding detailed, accurate answers about cyberthreats and risk and compliance – and they all need answers NOW.

    So, how useful is it to know that you’re not alone, since others are in the same boat? The answer is “not useful at all.” What IS useful, is knowing how to work smarter and get answers faster.

    Join us in this one-hour technical deep dive and demo to learn:
    - How to analyze events from three common data sources to look for malicious activity
    - How to get more efficient at discovery, triage and the investigation of potential security incidents
    - How to leverage automation methods to accelerate investigations and get answers faster

    This webinar will provide demo examples of how to ask questions of your machine data to get security insights. For example, we will explore whether login behavior looks suspicious the root cause of how an attacker entered your network. We’ll show how you can get to investigative findings quickly and make use of those answers just as quickly. This webinar aims to help security teams learn how to stay focused on solving security problems faster so they can get ahead of it all.
  • Go Beyond IT With Enterprise Service Management (ESM)
    Go Beyond IT With Enterprise Service Management (ESM)
    Jaime Spector & Timothy Knowles Recorded: Dec 5 2019 36 mins
    This webinar will cover on the concept of Enterprise Service Management (ESM) and explore why it’s a critical area to focus on in light of Digital Transformation. Additionally, we will demonstrate how our customers today are using ChangeGear’s own Flex Modules in unique ways to manage and deliver processes outside of IT and better support the Enterprise.
  • A 2019 Cybersecurity Retrospective and Trends to Watch in 2020
    A 2019 Cybersecurity Retrospective and Trends to Watch in 2020
    Jonathan Cran, Head of Research, Kenna Security Recorded: Dec 5 2019 49 mins
    It’s that time of year, the time to reflect on the biggest surprises of 2019 and look forward to the new year. It's been a banner year for security professionals, CISOs and researchers— with important new technology, vulnerability, and threat trends emerging. Join Jonathan Cran and the Kenna research team for an hour to discuss what surprised us this year, what we expect to drive our efforts in 2020 and what you can do to prepare and get ahead of threats.
  • Make Web Experiences Personal: Use AI to Inject Relevance into Every Interaction
    Make Web Experiences Personal: Use AI to Inject Relevance into Every Interaction
    Simon Langevin, Product Manager, Coveo Recorded: Dec 5 2019 35 mins
    Manually personalizing your digital experience for every website visitor is near impossible. Having your team track, update, and deliver the most relevant content, the moment it’s needed, is just not feasible. This approach can lead to inconsistent and unreliable experiences for customers, places unnecessary burdens on marketing and web teams, and significantly increases cost of operation. Smarter, automated, and more scalable technologies are necessary to both satisfy today’s relevance-seeking customers and stay ahead of competition.

    This webinar reveals best practices on how to inject relevance and personalization into your website experience. We’ll demonstrate how companies are using AI-powered search and recommendations to leverage the intent and information behind every touch point of the web journey to drive contextual and personalized experiences that:

    -Increase conversion rates by providing relevant search results
    -Increase website engagement through proactive recommendations
    -Drive higher customer lifetime value
    -Empower your marketing team with insights on your visitors’ content consumption and trends


    You’ll also get a peek at AI-powered strategies that pacesetter companies are using to deliver relevance at every touchpoint.
  • What’s New in Operations Bridge Cloud Monitoring
    What’s New in Operations Bridge Cloud Monitoring
    Harald Burose, Director, Product Management and Wes Cooper, Product Marketing Manager, Micro Focus Recorded: Dec 5 2019 54 mins
    The cloud has revolutionized the way businesses transform and operate in the digital economy, but with over 90% of enterprises using multiple cloud vendors, it has also created a new dimension of complexity for IT Operations. Many organizations simply can’t fix cloud issues fast enough to avoid impacting user productivity.

    So, what’s the answer to managing a multi-cloud and on-premises environment more effectively?

    Join us on this webcast to find out how Micro Focus Operations Bridge can help you:

    • Consolidate cloud and on-premises monitoring to better manage the complexity and costs of your IT Operations
    • Automatically correlate all monitoring data across the entire service and provide insight into the most important data
    • Automate the process of remediating issues to improve the speed and responsiveness of your IT teams
  • Expert Analysis on ServiceNow New York: Mobile, DevOps & Predictive Intelligence
    Expert Analysis on ServiceNow New York: Mobile, DevOps & Predictive Intelligence
    Sreeni Yallasir, Sr. ServiceNow Architect; Raghav Udupi, Sr. ServiceNow Architect; Stephen Makowski, ServiceNow Consultant Recorded: Dec 5 2019 61 mins
    Although ServiceNow has already established itself as an industry leader leveraging its powerful modules and applications, they constantly expand their existing capabilities through new releases. ServiceNow’s latest release “New York” has been launched recently with multiple new features and products. In this webinar, we will conduct an expert analysis on new features and products from the New York release.

    Key takeaways from this session include:

    - Now Mobile App, Agent Mobile App, and Mobile Onboarding App
    - Transform the IT experience with ServiceNow DevOps
    - Guided App Creator
    - Integration Hub: Powerful Integrations & Workflow Automation
    - Predictive Intelligence
    - ITOM : Operational Intelligence
    - Scaled Agile Framework (SAFe)
    - Other new features on, SAM, PA, Service Portal and more
  • 5 Ways to Make Monitoring Work for You
    5 Ways to Make Monitoring Work for You
    Juan Carlos Reyes; Technical Marketing Engineer, LogicMonitor Recorded: Dec 5 2019 29 mins
    Digital transformation is happening at light speed and affecting all parts of the business. So how do you keep up with the constant evolution? One way is with agile tools, like SaaS monitoring.

    This webinar will dive into why true SaaS monitoring is necessary to meet the demands of today’s fast-changing infrastructure.
  • How to Make IT Change Management Smarter and Faster with Artificial Intelligence
    How to Make IT Change Management Smarter and Faster with Artificial Intelligence
    Charles Betz, Forrester Principal Analyst, and Amit Shah, Numerify Product Marketing Director Recorded: Dec 5 2019 58 mins
    In the era of DevOps, IT Operations leaders face ever-increasing demands to be more agile.

    Unfortunately, traditional IT Change Management processes struggle to balance needs for increased change frequency and shorter lead times with the risk of IT service disruptions. Finally, however, new approaches are breaking through, based on a rigorous application of Machine Learning (ML) and predictive analytics.

    Join this webinar to learn how to apply the latest insights of data science to increase your systems’ stability while delivering the speed of innovation your customers expect. In this webinar, guest speaker Charles Betz, Forrester Principal Analyst, and Amit Shah, Numerify Product Marketing Director, will share:

    · The past, present, and future of Change Management

    · The three approaches to scoring change risk

    · Why an analytics-driven, history-aware approach is essential

    · How IT Service Management, APM, and other data can fuel an ML-driven IT Change Management success

    · Case studies of organizations that have successfully implemented these techniques
  • Blackstone CISO Fireside Chat: The Importance of Automating Security Validation
    Blackstone CISO Fireside Chat: The Importance of Automating Security Validation
    Amiati Razton, CEO of Pcysys & Adam Fletcher, CISO of Blackstone Recorded: Dec 5 2019 25 mins
    Pcysys CEO Amitai Ratzon, sits down with Blackstone CISO, Adam Fletcher, to discuss the increasing need to automate security validation and this activity’s place in the enterprise security program.

    In this discussion, Adam will share the reasons for backing the automated penetration testing platform, PenTera with funding, after running it on their network and how it differs from breach and attack simulation products.
  • ITIL4 - What’s new and why IT service professionals should care
    ITIL4 - What’s new and why IT service professionals should care
    Andrew Vermes, Senior Consultant, Kepner-Tregoe Recorded: Dec 5 2019 59 mins
    Frameworks are necessary tools for any enterprise. The more complex our IT infrastructures become, the more we need them for effective governance. Information Technology Infrastructure (ITIL), a catalog of best practices considered the gold standard has been updated. ITIL4 builds on the best of ITIL and provides a set of principles to accelerate your continuous improvement journey.

    This webinar is designed to help IT service professionals make key decisions by resolving these questions:
    •Should we “upgrade” to ITIL4?
    •How does ITIL4 help us with our DevOps journey?
    •If we already have a framework such as IT4IT™, KCS ® or one we’ve developed internally, what is new to be learned?

    Andrew Vermes has been with KT for 25 years. He is a master at improving IT service performance and has done so at organizations including Dell and Siemens. He regularly leads sessions for the IT Service Management Forum (itSMF) on Incident Management, Problem Management and other topics related to continuous improvement for IT delivery.

    Kepner Tregoe is a pioneer in effective thinking for problem-solving for over 60 years.
  • Travel & logistics masterclass: coping with contact centre demand
    Travel & logistics masterclass: coping with contact centre demand
    Experts from BT - Kate Denison, Senior manager, product & partner marketing; and Andrew Small, Cloud Collaboration Director Recorded: Dec 5 2019 23 mins
    Your customers always want a great experience, but in an industry with expected peaks in contact demand – like Christmas holidays or busy sales periods – as well as unexpected ones – such as a volcanic eruption at a holiday destination – this can be tricky to deliver.

    Watch our experts as they discuss how you can ensure a consistently brilliant experience when it matters most. They looked at the challenges customers just like you are facing when it comes to customer contact, and how technology can help you cope with contact centre demand during your busiest times – so you can deliver a first-rate customer experience throughout the year.
  • Cloud-Managed Smart Cameras - Everything You Need to Know
    Cloud-Managed Smart Cameras - Everything You Need to Know
    Saralyn Dasig | Product Marketing Manager, MV Smart Cameras Recorded: Dec 5 2019 45 mins
    MV security cameras leverage advances in solid state memory technology and Meraki expertise in cloud management.

    By removing the need for additional on premise hardware and standalone software packages, like the network video recorder (NVR) and video management software (VMS), Meraki MV streamlines and simplifies purchasing, deployment, and monitoring of video security systems.

    Join us in this webinar to learn more!
  • Successful ITIL Change Management with SolarWinds Service Desk
    Successful ITIL Change Management with SolarWinds Service Desk
    Jason Yeary, Solutions Engineer, SolarWinds ITSM Recorded: Dec 4 2019 33 mins
    ITIL change management is designed to be simple and streamlined, and when it’s done right, it is both. However, it’s often the most intimidating service desk implementation for a number of reasons. Every IT organization needs a change management strategy to identify risks and minimize disruptions, and the importance of ITIL change management is only increasing as organizations become more reliant on technology.

    Join Jason Yeary, Solutions Engineer, ITSM at SolarWinds, as he discusses how the ultimate goal of IT change management is to limit the number and severity of change-related impacts on services, and also demonstrates successful change management execution through SolarWinds® Service Desk.

    - Change management process fundamentals
    - How to connect change management to other ITIL practices in your service desk
    - Using a CMDB to build complete data and risk assessment around changes
    - Avoiding change collision by leveraging calendar integrations
  • Benchmarking Roundup: Summary of 2019 Call Center Benchmarks
    Benchmarking Roundup: Summary of 2019 Call Center Benchmarks
    Jeff Rumburg, Managing Partner at MetricNet Recorded: Dec 4 2019 64 mins
    Many Call Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2019 Global Benchmarking Initiative for Call Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
  • Migrating Your Microsoft Windows Workloads to AWS: What You Need to Know
    Migrating Your Microsoft Windows Workloads to AWS: What You Need to Know
    Jonathan LaCour, CTO at Mission and Scott Goldberg, Solutions Architect at Mission Recorded: Dec 4 2019 27 mins
    2015 to 2018 saw a 400% growth of AWS Enterprise customers using AWS for Windows Workloads, and it’s easy to see why: AWS’ global reach and availability, security and compliance certifications, and intelligent cost optimization solutions are unparalleled in the industry.

    In this webinar, Mission CTO Jonathan LaCour and Mission Solutions Architect Scott Goldberg will delve into AWS Premier Consulting Partner Mission’s extensive experience helping customers transform and modernize their Windows and MS SQL Workloads, and why now, amidst the End of Support (EOS) changes, is the perfect time to consider migrating your Windows Workloads to AWS. Lastly, Mission will provide a real-world example of how they've helped customers transform and modernize their Windows and MS SQL Workloads on AWS.
  • The Power IN Protection and Resiliency
    The Power IN Protection and Resiliency
    Jamie Zajac, Senior Director of Product, Carbonite Recorded: Dec 4 2019 39 mins
    Webroot and Carbonite empower businesses to be fearless in the face of cybercrime and data loss. Learn how affordable cybersecurity solutions help SMBs survive and thrive. From antivirus protection to backup and recovery services, this session addresses the daily cyber threats facing SMBs and the best practices and technologies for defending against them.

    From antivirus protection to backup and recovery services, this session addresses the daily cyber threats facing SMBs and the best practices and technologies for defending against them. Learn how affordable cybersecurity solutions help SMBs survive and thrive.
  • Proactively Manage Your IT Operations and Software Assets
    Proactively Manage Your IT Operations and Software Assets
    ServiceNow ITOM & SAM Teams - Ryan Wood-Taylor and Emory Zhao Recorded: Dec 4 2019 53 mins
    How do you do more with less? Fortune 500 CIOs use ServiceNow to connect different IT solutions into one intelligent and intuitive cloud platform. Unlock productivity with digital workflows that deliver faster, smarter experiences. When you run Software Asset Management (SAM) natively within IT operations you can increase visibility of your business services and optimize multi-cloud environments. With ServiceNow, the industry’s only single architecture platform, deploying or removing software with orchestrated workflows has never been easier.

    In this webinar, you’ll learn tips to help you:
    - Maximize existing ServiceNow investments
    - Proactively manage IT operations and software assets
    - Use intuitive workflows to simplify ITOM and SAM
  • Deutsch - Einführung in Cloud Managed IT
    Deutsch - Einführung in Cloud Managed IT
    Joel Vilaca | Cisco Meraki Recorded: Dec 4 2019 53 mins
    Nehmen Sie Teil an einer Einführung in Meraki und in unsere Cloud Managed IT Produkte. Die Einführung beinhaltet eine Vorstellung unserer Wireless-Access Points, Security Devices und Features, Switches, Mobile Device Management und Überwachungskameras.

    Sie erfahren, wie unsere Produkte Ihr Netzwerk verlässlicher machen, das Netzwerkmanagement dramatisch vereinfacht und Ihre TCO- Kosten gesenkt werden.
  • Migrating Applications to the Microsoft Azure Cloud - MVP Nicolas Blank
    Migrating Applications to the Microsoft Azure Cloud - MVP Nicolas Blank
    Nicolas Blank, Warren du Toi Recorded: Dec 3 2019 62 mins
    Join Microsoft MVP's Nicolas Blank and Warren Du Toit, to learn how to assess plan and prepare applications for cloud migration:

    • Elasticity and SLAs, the promise of cloud
    • Basic cloud-based data center design from the ground up for IAAS newbies
    • Introduction to Azure networking architecture, including Express Route, hybrid networking, and DMZ designs
    • How to translate existing on-premises application requirements such as compliance, HA, and DR to cloud-based equivalents
    • Understand different migration approaches, including “lift and shift” to IAAS vs. a service translation approach
    • Creating an application taxonomy to document existing applications and services
  • Investigate Security Incidents Like a Boss
    Investigate Security Incidents Like a Boss
    Jae Lee Director, Product Marketing Splunk Inc. Recorded: Dec 3 2019 53 mins
    For security teams, having the ability to investigate a security incident quickly and accurately is still the most fundamental skill needed to combat the majority of cyberthreats and attacks. The average organization is being attacked on a weekly basis, without the right processes and tools in place to pinpoint root cause without delay, and put the right countermeasures in place in time to minimize damage.

    Join us in this 1-hour webinar to learn:
    - Why investigating security and non-compliance incidents can be so difficult
    - Why machine data generated by your business is so important to security
    - How to get better at performing investigations -- regardless of the size or skill level of your security staff

    We will provide a methodology to help you align how you think about your organization’s security processes – the goal is to help you develop an investigative mindset that addresses a broad range of security and compliance concerns, in a pragmatic and targeted manner, specific to your own needs.
  • Insight Engines: The Science Behind Magical Experiences
    Insight Engines: The Science Behind Magical Experiences
    Laurent Simoneau, Coveo President & CTO Recorded: Dec 3 2019 49 mins
    An inside look at the 2019 Gartner Magic Quadrant for Insight Engines

    AI can empower companies to tailor every experience to an audience of one. And an organization’s ability to harness that potential to reshape the digital experiences it creates will determine whether you succeed or merely wither away in an AI-take-all economy.

    Join the Co-Founder, President and CTO of Coveo, Laurent Simoneau, as he shares his observations and predictions on trends shaping the Insight Engines market. You’ll also learn why Coveo has been recognized as a leader, and furthest on the “completeness of vision” axis by Gartner in the newly released 2019 Magic Quadrant for the category.

    From how we buy to how we work, Laurent will dive deeper into trends shaping AI-powered experiences:

    - What's driving the need for an Insight Engine across industries
    - How to tailor your digital experiences for an audience of one
    - The trends guiding our investments in 2020 and beyond
  • Retail masterclass: coping with contact centre demand
    Retail masterclass: coping with contact centre demand
    Dr Nicola Millard, Head of customer insight and futures, Andrew Small, and James Cronk Recorded: Dec 3 2019 29 mins
    Your customers always want a great experience, but in an industry with regular peaks in contact demand – such as Black Friday, Christmas, and busy sales periods – this can be tricky to deliver.

    Hear our experts as they discuss how you can ensure a consistently brilliant experience when it matters most. They looked at the challenges customers just like you are facing when it comes to customer contact, and how technology can help you cope with contact centre demand during your busiest times – so you can deliver a first-rate customer experience throughout the year.
  • Not If, but When: Persistent Security Challenges
    Not If, but When: Persistent Security Challenges
    Kevin Taylor, Mike Hart, Simon Moor, Mike Trevett Recorded: Dec 3 2019 17 mins
    Cyber breaches are inevitable because attackers constantly change their tools, techniques and procedures (TTPs). Everyone is affected in different ways, whether from compromised systems or supply chains to the financial implications of non-compliance and breach notification.

    Join our EMEA execs as they discuss the breach inevitability and consequences, how this defines the day job of a security leader, cyber risk in the boardroom and the evolving role of CISOs and their challenges.
  • Cloud-Managed IT: Everything You Always Wanted to Know
    Cloud-Managed IT: Everything You Always Wanted to Know
    Amelie Sutsakhan, Product Marketing Manager, Cisco Meraki Recorded: Dec 3 2019 68 mins
    Join us for an introduction to Cisco Meraki and our cloud-managed IT products, including wireless APs, security appliances, switches, cameras, and EMM.

    You'll learn how cloud management offers greater reliability, easier management, and a lower TCO - and we'll show you a demo of the exciting features in the Cisco Meraki dashboard.
  • Designing Dashboards for IT Operational Excellence
    Designing Dashboards for IT Operational Excellence
    Steve Parker, Solutions Strategist, Cherwell Dec 9 2019 2:00 pm UTC 45 mins
    For IT Service Management professionals, dashboards are an important tool to filter out information and key stats from the flood of data that comes through on a daily basis.

    It’s also critical to present them in an appealing, clear and simple way, as not all information is useful or helpful at first glance.

    In this webinar, we’ll look at practical examples and discuss how dashboards work, from planning through to technical implementation. They’ll be plenty of time for Q&As afterwards!
  • MSP’s Top Cloud Security Concerns and How to Tackle Them (EMEA)
    MSP’s Top Cloud Security Concerns and How to Tackle Them (EMEA)
    Fiona Challis, Channel Enablement & Sales Expert, Next Gen Dec 9 2019 3:00 pm UTC 60 mins
    ** This is an EMEA focused webinar **

    The role of the cloud in IT security can be confusing and frightening for many customers and clients.

    Learn five tips for implementing cloud-based security for your clients. Discuss how to balance an approach with customers with those tips and understand the important questions to consider with customers considering cloud security as an option.
  • Rapport 2019 de Verizon sur la sécurité des paiements
    Rapport 2019 de Verizon sur la sécurité des paiements
    Loic Breat, Senior Manager PCI QSA, Security Assurance,Verizon Business Group Dec 10 2019 10:00 am UTC 60 mins
    Les organisations peuvent dépenser beaucoup de temps et d'argent pour créer leurs programmes de protection des données et de conformité (DPCP). Malgré de bonnes intentions, plus de la moitié des entreprises ont du mal à concevoir, mettre en œuvre et maintenir un programme DPCP durable.


    Le rapport 2019 de Verizon sur la sécurité des paiements fournit des conseils pour réaliser ces tâches et explique comment de nouveaux outils qui vous aideront à atteindre des niveaux nettement plus élevés pour la gestion de votre conformité.

    Le rapport de cette année présente des aspects très intéressants dans ses conclusions. Pour la première fois, le rapport contient des données supplémentaires d’évaluation, compilées à partir de données provenant de sociétés certifiés QSA. Cela élargit la vue et la perspective fournies par les précédents rapports PSR publiés par Verizon.
  • Desktop Access: Zero Hassle with PCoIP Zero Clients & Management Console
    Desktop Access: Zero Hassle with PCoIP Zero Clients & Management Console
    Arjen van der Meulen, Director, Product Management & Edna Menon, Sr. Product Manager Dec 10 2019 6:00 pm UTC 60 mins
    PCoIP Zero Clients are the most easy-to-manage, dependable, and secure endpoints in any virtual desktop or cloud environment. These ultra-secure endpoints use a highly integrated, purpose-built processor to transmit pixels instead of data to the user’s desktop and the stateless device delivers a rich user experience. They are compatible with Cloud Access Software, VMware Horizon View or Amazon WorkSpaces desktops and applications.
    And using the PCoIP Management Console, your IT departments can manage up to 20,000 endpoints from an intuitive browser-based UI that enables them to review endpoint metrics, configure settings, update firmware, manage schedules, and peer zero clients with Remote Workstation Cards (host cards)!

    Register today.
  • Knowledge Management, Enterprise Service Management, and the Customer Journey
    Knowledge Management, Enterprise Service Management, and the Customer Journey
    Roy Atkinson (HDI), Hannah Price (TOPdesk) Dec 10 2019 6:00 pm UTC 60 mins
    In 2019 research, HDI found that many lines of business are both creators and consumers of knowledge. Outside of IT and support, high percentages of HR, Facilities, Customer Service, Sales, Marketing, and Training units are all working with—and contributing to—the organization’s knowledge. In 2018, HDI found that 32% of organizations were planning to adopt the principles and practices of service management in lines of business other than IT, in addition to the 27% who said they have already done so.

    Why are so many organizations adopting enterprise service management (ESM)? HDI research found that 77% of organizations identified improving the customer experience as an influence for adopting this approach.

    This webinar will explore:
    - Why knowledge management should be at the heart of ESM
    - How service management principles and practices affect the customer experience
    - How the ESM journey and the customer journey are related

    By registering for this webcast event, you acknowledge that your contact details may be shared with sponsor of this webinar, TOPdesk and HDI for marketing and research purposes. To update your marketing preferences at any time, please see our privacy policy (https://informa.com/privacy-policy/)
  • The tie between modern digital workspaces and employee experience
    The tie between modern digital workspaces and employee experience
    Vishal Ganeriwala, Jack Gold, Tamara McCleary Dec 10 2019 7:00 pm UTC 52 mins
    Global leaders in virtually all industries realize that they face a similar problem: providing a great employee experience that attracts quality employees and keeps them engaged and productive. Executives see the problem, but do they really understand it, and know how to fix it?

    The process starts with understanding what “employee experience” really means and what components make or break the employee experience. We’ll examine the pitfalls of ignoring the critical role employee satisfaction plays in overall business success. And we’ll discuss exactly what comprises a “modern digital workspace,” and how that technology is crucial in providing a great employee experience.

    Join our webinar to get real world insights. We’ll provide numeric evidence from industry analysts and listen to anecdotes about how customers have changed the ways in which they attract top talent, retain crucial skills and keep workers interested for the long-haul.

    By attending this webinar you’ll gain detailed insights on:
    - Why your company’s success hinges on great employee experiences and the engagement and productivity they bring.
    - How the right technology is a huge contributing factor to better business outcomes.
    - Understanding that not all digital workspaces are created equal.

    This is a Citrix webinar you won’t want to miss. Register today!
  • Mind Your Own Business Operations: Optimize Business Processes With Dynamic Proc
    Mind Your Own Business Operations: Optimize Business Processes With Dynamic Proc
    Murthy Mathiprakasam Director, Product Marketing Splunk Inc. Dec 10 2019 7:00 pm UTC 45 mins
    Your infrastructure and applications ultimately support mission critical business processes, such as customer experience and internal workflows. But bottlenecks and issues in these processes can lead to expensive delays, customer dissatisfaction and even regulatory risk. Just as Splunk has delivered insight into infrastructure and applications, Splunk Business Flow can now help you drive operational improvements by detecting customer fallout, process bottlenecks and inefficiencies.

    In this session, learn how Splunk’s innovations in process mining can empower you to get even more value from the platform.

    Join this webinar to learn:
    - What Process Mining is and how it can help you drive business transformation
    - Why getting visibility into digital business processes is critical.
    - How Splunk Business Flow can help you explore, visualize and generate insights to help you improve your business processes.
  • Enabling Secure Collaboration: How Bunim/Murray Empowers its Workforce
    Enabling Secure Collaboration: How Bunim/Murray Empowers its Workforce
    Gabe Cortina (Bunim/Murray), Bryan Mann (Dropbox), Aaron Yee (Okta) Dec 10 2019 7:00 pm UTC 33 mins
    As employees embrace cloud-based applications to drive productivity and collaboration, IT requirements for managing security are changing. How can you enable your employees and provide the flexibility to collaborate with their favorite SaaS tools while ensuring secure environments? In this webinar, hear how Bunim/Murray CTO Gabe Cortina is tackling the production company's collaboration challenges head-on to ensure that every member of its ever-changing workforce has the right access at the right time -- without compromising on security.

    Join us to learn how Okta and Dropbox power seamless, secure collaboration for organizations like Bunim/Murray by helping them to:
    - Manage access and licenses for users across various teams
    - Prevent data silos as users leave the organization
    - Protect against security issues and data loss
  • API: Digital Transformation with Meraki.io
    API: Digital Transformation with Meraki.io
    Cisco Meraki API team Dec 11 2019 12:00 am UTC 52 mins
    Over the last 2 years Meraki has been investing in our own API capability and allowing our customers to consume it with the unique Meraki simplicity they are accustomed to. There is now an average of over 30M API calls being made to the Meraki dashboard every day. IT teams are taking advantage of our cloud APIs for a variety of use cases including network configuration, monitoring, reporting and automation.

    Join us to get an overview of the power of Meraki APIs and the success use cases ranging from custom monitoring and analytics to automating network provisioning.
  • Driving Results With New ITSM Digital Service Experiences: Customer Stories
    Driving Results With New ITSM Digital Service Experiences: Customer Stories
    Pierre-André Aeschlimann - Solution / Sales Strategist & Evangelist, Cherwell Dec 11 2019 10:00 am UTC 30 mins
    Explore journeys from ITSM to Enterprise Service Management and beyond, with all its opportunities, challenges and requirements.

    Hear how Arriva, HomeAdvisor, Domino's and Atlantic Health have increased employee experience and productivity through innovative service management practices.
  • The tie between modern digital workspaces and employee experience
    The tie between modern digital workspaces and employee experience
    Vishal Ganeriwala, Jack Gold, Tamara McCleary Dec 11 2019 2:00 pm UTC 52 mins
    Global leaders in virtually all industries realize that they face a similar problem: providing a great employee experience that attracts quality employees and keeps them engaged and productive. Executives see the problem, but do they really understand it, and know how to fix it?

    The process starts with understanding what “employee experience” really means and what components make or break the employee experience. We’ll examine the pitfalls of ignoring the critical role employee satisfaction plays in overall business success. And we’ll discuss exactly what comprises a “modern digital workspace,” and how that technology is crucial in providing a great employee experience.

    Join our webinar to get real world insights. We’ll provide numeric evidence from industry analysts and listen to anecdotes about how customers have changed the ways in which they attract top talent, retain crucial skills and keep workers interested for the long-haul.

    By attending this webinar you’ll gain detailed insights on:
    - Why your company’s success hinges on great employee experiences and the engagement and productivity they bring.
    - How the right technology is a huge contributing factor to better business outcomes.
    - Understanding that not all digital workspaces are created equal.

    This is a Citrix webinar you won’t want to miss. Register today!
  • Moogsoft Express Use Case #1: End Alert Storms with AIOps
    Moogsoft Express Use Case #1: End Alert Storms with AIOps
    Adam Frank, Senior Product Manager, Moogsoft Dec 11 2019 6:00 pm UTC 30 mins
    Learn how to maintain visibility and control over your DevOps environment, deploy software quickly and continuously, and make your business more agile in this Moogsoft webinar series.

    In this second webinar, Adam Frank, Senior Product Manager at Moogsoft, will give a live demonstration of Moogsoft Express, a new cloud-native AIOps, and observability solution built specifically for DevOps and SRE teams.

    You will learn how Moogsoft Express eliminates IT alert overload, streamlines event management and makes you more productive by:

    - Ingesting metrics, events, and alerts from all your monitoring tools
    - Analyzing anomalies and events to filter out all irrelevant events and data
    - Correlating log events, metrics, and alerts and grouping them into unique incidents
  • Packet Brokers for Cost-effective Unified Visibility Across NetOps and SecOps
    Packet Brokers for Cost-effective Unified Visibility Across NetOps and SecOps
    Ray Jones, Senior Director, NETSCOUT Dec 11 2019 6:00 pm UTC 60 mins
    In today’s threat landscape, more tools means more security, right? Not necessarily. The resulting tool sprawl places new and stressful demands on security and network operations. The challenges are especially acute when it comes to active (inline) security systems that are designed to act on live network traffic. Every change or upgrade means a potential network disruption. Trying to deal with this sprawl can be a true IT nightmare.

    Please join Ray Jones, Senior Director at NETSCOUT as we discuss how full packet visibility empowers your security systems to perform at their utmost efficiency – by processing the traffic they are designed to see. In the webinar you will learn:

    How to get unified visibility that allows multiple IT groups to access packet flows without creating disruptions

    Real world examples of how to optimize the flow of traffic from the network to your security systems and monitoring tools

    Ways you can leverage NETSCOUT’s cost-effective and flexible software-driven network packet brokers- at scale
  • Teradici PCoIP Management Console 2019.11
    Teradici PCoIP Management Console 2019.11
    Edna Menon, Sr Product Manager & Paul Barrett Systems Specialist Dec 11 2019 6:00 pm UTC 45 mins
    Teradici PCoIP Management Console 2019.11 offers significant upgradeability, usability, and security enhancements!
    In this webinar, we’ll be showing you a demo covering some of the new features, including:
    •General availability of Redhat Package Manager (RPM) for blazing fast upgrades
    •Account lockout enhancements for improved security
    •Support for User Principal Name (UPN) for simplified login with Active Directory
    •Ability to enable OPUS audio codec and dual audio output in Zero Clients from Management Console

    Register Today!
  • 2020 Trends in Cybersecurity
    2020 Trends in Cybersecurity
    Kunal Anand, CTO, Imperva & David Gee, CMO, Imperva Dec 11 2019 6:00 pm UTC 60 mins
    Join us for a fireside chat with Imperva CTO Kunal Anand and CMO David Gee as they share with you the cybersecurity trends and things to watch for in 2020.
  • Understanding IEC 62443 and Cybersecurity Standards
    Understanding IEC 62443 and Cybersecurity Standards
    Dean Weber, CTO of Mocana and Jeff Aliber, Senior Director of Mocana Dec 11 2019 6:00 pm UTC 45 mins
    Compliance-based standards such as NIST SP 800-53, DO-355/ED 204, the CJIS Security Policy, NERC-CIP, and ISO 15118 were developed to address the cybersecurity needs of a specific industry. Risk-based standards such as ISO 27001 and ISA/IEC 62443 were developed to address a more comprehensive and industry-agnostic set of cybersecurity needs. In this webinar, Mocana CTO Dean Weber will discuss why compliance-built standards are not a replacement for risk-based standards.
  • Engagement Programs: How to See Success By Getting Managers Bought In
    Engagement Programs: How to See Success By Getting Managers Bought In
    Skyler Rogers, Senior Programs Manager at Kazoo Dec 11 2019 7:00 pm UTC 58 mins
    HR teams mean well with engagement programs — after all, engagement is essential for strengthening company culture, reducing turnover, and benefitting the bottom line.

    But ask many HR professionals about their struggles with these programs, and they'll point to one common setback: The lack of buy-in and adoption among managers.

    In fact, one recent survey found that 52% of HR professionals cite management buy-in as the biggest barrier to strengthening culture overall.

    This is especially alarming when you consider Gallup recently found manager involvement swings engagement scores by up to 70% among your employees!

    It's time to take managers from blame to fame and unlock the potential of your engagement programs.

    Join these employee experience professionals to see:

    - The fascinating recent research behind managers' role in successful engagement programs

    - Actionable advice HR teams can use to take managers from aware to care when it comes to engagement programs


    - Coaching and training tips for overcoming common pushbacks and making even the most skeptical managers your program's biggest advocates
  • How To: Technical Guide to Meraki APIs
    How To: Technical Guide to Meraki APIs
    Cisco Meraki API team Dec 12 2019 12:00 am UTC 52 mins
    Over the last 2 years Meraki has been investing in our own API capability and allowing our customers to consume it with the unique Meraki simplicity they are accustomed to.

    In this technical webinar, you will learn how to build Meraki APIs step-by-step. RSVP for a guide to start your API journey with Meraki.
  • How to Map Applications, Systems and Cloud Infrastructure
    How to Map Applications, Systems and Cloud Infrastructure
    David Cuthbertson Dec 12 2019 1:00 pm UTC 45 mins
    Understanding and communicating change impacts, dependencies and risks is made all the more difficult when it is all conceptual. This webinar looks at the different methods available to create and maintain diagrams when 100s or 1000s of servers are involved.
  • What's New and What's Next with Citrix Workspace
    What's New and What's Next with Citrix Workspace
    Alysia Eve Senior Manager, Product Marketing Citrix and Omar ElNaggar Director, Product Management Citrix Dec 12 2019 1:00 pm UTC 45 mins
    Citrix Workspace offers a unified, secure and intelligent experience where users get instant access to all apps, desktops, and files from one easy-to-use interface across all devices. Users now have an actionable and personalized view into all their systems to help organize, guide and automate work, while IT still has the data visibility and control they’ve come to expect.

    In our interactive webinar, Citrix Product Director Omar ElNaggar will demonstrate the evolution of Citrix Workspace with intelligent features. During the webinar, you’ll get a firsthand view into:

    - The new end user environment with Workspace intelligence.
    - Our Microapps service and how to configure and launch a microapp – Utilizing APIs available within SaaS, web, or home-grown applications, microapps allow users to receive notifications and take action without needing to launch the full application.
    - Additional features that are in development, such as virtual assistance.
  • SAP on AWS Re:Invent 2019 Recap
    SAP on AWS Re:Invent 2019 Recap
    Ricardo Casanovas, CTO & Co-Founder Linke Dec 12 2019 3:00 pm UTC 60 mins
    After attending AWS Re:Invent this year, we have prepared the following webinar with the aim to summarize and analyze the main key features related to AWS applications to SAP systems in the cloud.

    A business and technical overview covering:

    - New instance types and their benefits on each case
    - New services that can help SAP workloads to gain efficiency
    - New SAP functionalities available on AWS
  • ITSM in 2020: Experts' Predictions and Forecasts
    ITSM in 2020: Experts' Predictions and Forecasts
    Claire Agutter - Director, Scopism; Roy Atkinson - Senior Analyst, UBM; Doug Tedder - Founder, Tedder Consulting Dec 12 2019 4:00 pm UTC 60 mins
    Join a stellar line-up of ITSM experts as they predict what will impact ITSM in 2020.
  • Threat Intelligence Report: Assessing Pen Testing Practices
    Threat Intelligence Report: Assessing Pen Testing Practices
    Kevin Livelli, Director of Threat Intelligence and Matthew Maley, Practice Director for Red Team Services Dec 12 2019 5:00 pm UTC 54 mins
    The red line distinguishing legitimate pentesting services from threat actor behavior has thinned and, in some cases, blurred out entirely in recent years due to the lack of universally accepted industry standards for practicing pentesting tradecraft. Join us and take a closer look at the current state of pentesting tradecraft and key findings from a provocative new Threat Intelligence report, Thin Red Line, Penetration Practices Examined.

    Additional Resources:
    • Latest Report from the BlackBerry Cylance Threat Intelligence Team, Thin Red Line: Penetration Testing Practices Examined
    https://stg.cylance.com/en-us/lp/threat-research-and-intelligence/penetration-testing-practices-examined.html
    • Insecurity Podcast: The Thin Red Line – Lifting the Veil on Penetration Testing
    https://threatvector.cylance.com/en_us/home/insecurity-podcast-the-thin-red-line-lifting-the-veil-on-penetration-testing.html
  • End user computing trends, predictions, and best practices for 2020
    End user computing trends, predictions, and best practices for 2020
    Ruben Spruijt, Senior Technologist at Nutanix and former CTO at Frame Dec 12 2019 6:00 pm UTC 60 mins
    Nowadays business consumers expect a modern workspace to get work done, recruiting and retaining new talent has become a bigger challenge, and keeping employees engaged and productive has become more difficult than ever. IT departments are faced with an increasingly mobile workforce with devices that need to be updated, optimized, and secured no matter where they are in the world.

    That's why Desktop-as-a-Service (DaaS) is disrupting end user computing and virtual desktop infrastructure, and companies like Google and Microsoft are getting into the mix. They're partnering with end user computing firms to create solutions that can run remote applications and desktops on any device, vastly improving the user experience and making the lives of your business consumers and IT department so much easier.

    Data is centralized and infinitely more secure, the IT department can manage thousands of workspaces anywhere in the world from one console, and the end user's device, whether it's their own or corporate-owned is optimized, making the experience faster and easier to use than ever.

    For a look at the latest developments in End User Computing (EUC), virtual desktop infrastructure (VDI), and DaaS, the pros and cons of VDI versus DaaS, unique use cases and more, don't miss this VB Live event!

    Registration is free here!

    Key takeaways:

    + Tips and advice for VDI and DaaS success in 2020
    + How DaaS and VDI is evolving, and how to prepare your IT department
    + Pros and cons for Desktop-as-a-Service vs. VDI
    + Best practice for DaaS in public clouds and on-premises
  • How to integrate DevOps and ITIL
    How to integrate DevOps and ITIL
    Troy DuMoulin, VP of R&D at Pink Elephant and Gerald Beaulieu, Director of Product Marketing at ServiceNow Dec 12 2019 6:00 pm UTC 60 mins
    Both DevOps and ITIL 4 have a lot to say about deploying and releasing effectively and efficiently into production without impacting availability. However, for many these two disciplines seem to be at odds or at least very complicated and challenging to describe how they work together. 

    In this practical webinar, Troy DuMoulin, VP R&D at Pink Elephant and Gerald Beaulieu, Director of Product Marketing at ServiceNow will provide a clear picture of how these two set of practices are integrated and co-dependent.

    We’ll cover:

    - ITIL Release and Deployment integrated with Agile Project Planning
    - How to scale change authorization without risk
    - The role of Service Validation & Testing and Automated Testing
    - The CMDB, Asset Management and DevOps environment Configuration