Hi [[ session.user.profile.firstName ]]

IT Service Management

  • Fidye Yazılıma HAYIR! Fidye Yazılıma HAYIR! Mehmet Dağdevirentürk, Trend Micro Akdeniz Ülkeleri Kanal Müdürü Jul 26 2016 12:00 pm UTC 60 mins
    Trend Micro Akdeniz Ülkeleri Kanal Müdürü Mehmet Dağdevirentürk, kendinizi ve firmanızı fidye yazılımlara karşı nasıl koruyacağınızı ve fidye yazılımlarla ilgili son gelişmelerin neler olduğunu sizlerle paylaşıyor. Fidye yazılıma karşı savunmanın sihirli bir formulü yok, ancak en yaygın saldırı yöntemlerini bilmeniz, en iyi korumayı sağlamak için atacağınız öncelikli adımları bilmenizi sağlar. Bu webinarda Trend Micro olarak sizlerle tecrübelerimizi paylaşarak karşılaşabileceğiniz olası risklere karşı planınızı şimdiden oluşturmanız için bir yol haritası sunuyoruz.
  • The New Frontier: How IoT is Changing Business As We Know It The New Frontier: How IoT is Changing Business As We Know It Theresa Bui Revon, Head of Enterprise Product Marketing, IoT Cloud Business Unit, Cisco Jasper Jul 26 2016 5:00 pm UTC 45 mins
    The Internet of Things (IoT) is empowering businesses with unprecedented ways to serve customers, rapidly solve problems, and optimize operations. Using IoT, savvy companies are transforming their products to enable the delivery of connected services that deliver new customer experiences and unlock new sources of revenue.

    From enabling leaders in agribusiness to increase crop yields, to amplifying connected car innovation, Cisco Jasper Control Center cloud platform powers more than 5,000 companies in dozens of industries. Leveraging learnings from a decade of IoT experience, we’ll look at how real-world businesses are using IoT innovation to capture their share of this multi-billion-dollar opportunity.

    Key takeaways:

    - How IoT helps you drive successful business outcomes

    - Best practices for accelerating your IoT service business

    - Lessons from leaders that can help you work smarter and scale faster
  • Service Design Thinking – Überleben im Zeitalter der digitalen Transformation Service Design Thinking – Überleben im Zeitalter der digitalen Transformation Patrick Büch Jul 27 2016 8:00 am UTC 45 mins
    Um im Zeitalter der digitalen Transformation überleben zu können ist eine klare Service Orientierung unabdingbar. Im Fokus steht die zu erbringende Leistung bzw. der Nutzen den sie erzeugt. Die sogenannten „Digital Natives des 21. Jahrhunderts“ wie amazon, Tesla oder airbnb nutzen die Mechanismen des digitalen Zeitalters nicht nur um neue Märkte zu erschließen, sondern auch um nachhaltig die Spielregeln traditioneller Märkte zu verändern.

    Wer mithalten möchte, kann nicht mehr dem alt-bewährten Build-to-Order Ansatz folgen. Überleben werden jene Unternehmen, die es schaffen, Services schnell, agil und kostengünstig zu produzieren. Über Jahre gewachsene, hybride IT Landschaften machen die Umsetzung dieser Aufgabe aber nicht leichter.

    Lernen Sie in diesem Webcast, was sich hinter „Service Design Thinking“ verbirgt und welchen Weg es gibt, um diese Herausforderungen erfolgreich zu meistern.
  • It’s Time to Grow Up: 8 Ways to Increase ITSM Maturity It’s Time to Grow Up: 8 Ways to Increase ITSM Maturity Allen Houpt Jul 27 2016 4:00 pm UTC 60 mins
    With all the technology and process improvements over the past 20 years, and with almost every IT organization wanting to increase ITSM maturity, you would think that maturity levels would have increased; but that is not the case. This webcast will discuss how to increase ITSM maturity in eight different areas including user experience, process automation, and incident, problem, change, configuration, request and knowledge management, and more.
  • Best Habits for Network Management: Validation & Documentation Best Habits for Network Management: Validation & Documentation Mike Pennacchi, Network Protocol Specialists Jul 27 2016 5:00 pm UTC 30 mins
    The best network management teams have 7 habits in common. In this webinar, Mike Pennacchi of Network Protocol Specialists, will share 2 of the practices that separate the good from the great including:
    -What keeps people from documenting and validating
    -The risks and drawbacks of not doing these tasks
    -What should be included in documentation
    -Simplify these tasks using an OptiView XG
    Stop saying ‘we should’ and go from good to great!
  • Respect and Accountability: Setting Your Team Up For Success Respect and Accountability: Setting Your Team Up For Success Manny Segarra, Agile Coach at HOSTING Jul 27 2016 7:00 pm UTC 45 mins
    Manny Segarra, Agile Coach at HOSTING, will dive into a discussion on the benefits that values have on company culture. During the webinar, Manny will hit on a few key benefits of incorporating more accountability and respect into your everyday office practices, including:

    -Building a stronger work culture, not just a stronger environment
    -Improving morale
    -Creating a more agile team
  • What Do You Mean You Aren’t Agile Yet? 1 PMI PMP PDU Credit What Do You Mean You Aren’t Agile Yet? 1 PMI PMP PDU Credit Andy Jordan, ProjectManagement.com Jul 28 2016 2:00 pm UTC 60 mins
    Every time you turn around, you hear about yet another organization’s successful Agile transformation – so what are you waiting for? Join Andy Jordan, ProjectManagement.com as he discusses the benefits of Agile (even if your organization is predominantly waterfall-focused) and how you can help get your organization on the path to Agile success. By attending, you will gain practical knowledge on how to help your organization quickly and confidently respond to change, deliver value faster than your competition, and build high-quality products - that your customers really want!

    This session is approved for 1 Project Management Institute (PMI) PMP Credit.
  • Is 2.4GHz Dead? You decide. Is 2.4GHz Dead? You decide. Devin Akin, CEO, Divergent Dynamics Jul 28 2016 6:00 pm UTC 60 mins
    The 2.4GHz ISM band has been the foundation of Wireless LAN technology for nearly two decades. With few exceptions, the 2.4GHz band is nearly (or completely) saturated with Wi-Fi and modulated and unmodulated interference sources almost everywhere. It’s for this reason that regulatory authorities like the FCC have begun making more spectrum available in the 5GHz UNII bands. If the myriad of respected analyst firms, who are all predicting the same 30+ billion always-connected devices by 2020, are correct then the 2.4GHz band will go from merely saturated to completely unusable in a very short time. Phenomena like BYOD and IoT will force Wi-Fi connectivity in homes and enterprises to move to 5GHz bands for a reasonable user experience.
  • Live Demo of OptiView XG Live Demo of OptiView XG Tony Fortunato, Senior Network Performance Specialist with The Technology Firm Aug 2 2016 5:00 pm UTC 60 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Tony Fortunato will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • Is Your SQL Server Database Secure & Compliant? Is Your SQL Server Database Secure & Compliant? Rodney Landrum, Consulting Services Manager, Ntirety Aug 4 2016 7:00 pm UTC 60 mins
    Join Rodney Landrum, Consulting Services Manager at Ntirety, a division of HOSTING, as he demonstrates the various reports available for SQL Server database security and compliance, both scheduled and automated. During the webinar, Rodney will be showing how to:

    - Monitor changes to activity as the schema/table, code, database and instance level
    - Review user and role security and reporting (meets SOX compliance needs)
    - Capture and report on user access and modification of data down to the column level
    - Uncover security weaknesses
  • Prevent Security Risks of Third Parties through Managing Privileged Access Prevent Security Risks of Third Parties through Managing Privileged Access Karl Lankford, Stacy Blaiss Aug 5 2016 1:30 pm UTC 60 mins
    Increasingly, high-profile data breaches are tracked to compromised third-parties or privileged accounts, which is often the attack pathway taken by cyber criminals. Privileged account credentials with connections to valuable systems give hackers access to critical systems without triggering any alarms, making those people and roles ideal targets. This webinar will offer insight into results from Bomgar’s groundbreaking research on why third-party vulnerabilities exist, and offer solutions for what companies can do to increase their security posture and mitigate the threat from third-party access.
  • DevOps Needs Metrics DevOps Needs Metrics Daniel Breston, Chief of DevOps Transformation, Ranger4 Aug 9 2016 3:00 pm UTC 45 mins
    How do you know you are on course?
    How do you know your Agile is making things faster?
    How do you know your ITSM is making things safer?
    How do you know your lean is making things better?
    How do you judge whether you are improving or getting feedback at the right time and for the right purpose?
    How do you know feedback is being used?

    DevOps is there is help guide you on WHY you want to use metrics that are key and what these metrics will help you change. DevOps challenges you you to use them wisely though and this in itself is a cultural shift. Metrics drives collaboration and communication. Learn more via this session on how Key Indicators of Performance can help your idea to realisation (development of an idea until it goes operational) lifecycle.
  • New trends in IT Service Management monitoring New trends in IT Service Management monitoring Diego Berea - Director of Ozona Consulting, ISO 20000-2 co-editor, ISO 20000-9 project editor Aug 9 2016 3:00 pm UTC 45 mins
    Monitoring tools have always been there. Other sources also provide useful information to calculate availability and performance of IT Services.
    However, not always that data contributes to provide real insight of the health of IT Services and their impact in business.
    This session presents new trends in the monitoring, aggregation and automation of service availability, service capacity and service level monitoring, aligned with ISO 20000 requirements and ITIL best practices.

    In 45 minutes we’ll cover: 
    - Service monitoring needs according to ITIL and ISO 20000
    - ITSM vs BSM, aligning IT with the business
    - Real-time, historical and predictive monitoring
    - Different approaches to service monitoring
    - New trends in service monitoring, dashboards and reports
    - How to learn more
    - Tips on how to get started
  • Customer Relationship Bootcamp: Five Expert Ways ServiceNow Accelerates CSM Customer Relationship Bootcamp: Five Expert Ways ServiceNow Accelerates CSM Adam Mason Aug 9 2016 5:00 pm UTC 30 mins
    According to Forrester Research, Exceptional Customer Service in 2016 demands customer obsession.

    Unfortunately, most High Tech companies approach customer service management backwards today – starting with reactive, ticket-oriented Customer Service Management (CSM) systems rather than comprehensive, interconnected data management.

    There’s a better way! Join Acorio’s Director of Product & Innovation, Adam Mason, as he leads an expert panel to demystify CSM and breaks down the right way to approach your ServiceNow CSM technology.

    - Make the your CSM process as high tech as your products, and save money as a result

    - Get a few quick tweaks to improve CSAT scores

    - Learn how other high tech peers approach customer support

    Join the best in the ServiceNow business as our experts show you how to make your CSM process a simple, well-oiled machine.
  • Using Lean IT  metrics to streamline ITSM Using Lean IT metrics to streamline ITSM David Smith President Micromation Inc. ITSM, ITIL, Lean, Kaizen, ISO, TCO, Author – Implementing Metrics Aug 10 2016 3:00 pm UTC 45 mins
    Since IT is primarily “Knowledge Work” it’s critical we understand our productivity vs. the value we create. Time is the key factor in calculating productivity. It is also important to know what value-added vs. non-value activities consume our time.

    Leading organizations are tapping into a new Lean IT measurement model to better understand how to measure throughput, efficiency, effectiveness and quality of ITSM services.

    There are three common measurement constraints:
    1. What to measure for value creation, alignment and operational excellence.
    2. Interpreting results. Many lack the skills and methods required to analyze metrics data to support corrective or preventative action.
    3. Getting/trusting data. Underlying data collections systems are not designed to support analytical methods required for management decision making and/or are not trustworthy.

    This session is about how savvy IT managers are implementing a new Lean IT monitoring and metrics and ITSM.

    In 45 minutes we’ll cover: 
    What’s Lean all about
    How Lean maximizes customer value by minimizing waste
    Critical to quality measurement for ITSM
    Value stream mapping technique
    Lean ITSM value stream metrics
    Interpreting result with examples of non-value activities (waste)
    How to get trustworthy data
    How to learn more
    How to get started for no cost
  • Portfolio Management Done Better– The Next Generation Portfolio Management Done Better– The Next Generation Andy Jordon, ProjectManagement.com and Jim Tisch, Dir Product Marketing, PPM Aug 10 2016 4:00 pm UTC 60 mins
    Does your organization practice portfolio management? Do you feel there’s still an opportunity to do things better? If so, or if you haven’t yet committed to portfolio management, this webinar is for you. Industry expert Andy Jordan will explain the concept of portfolio driven organizations, a response to existing portfolio management falling short of expectations. Among other topics covered will be:
    •The portfolio driven concept
    •Building an integrated planning and delivery organization
    •The role of the PMO
    •How to make it happen
    Don’t miss this chance to gain a competitive advantage on your rivals, join us for this webinar and get access to leading edge thinking on portfolio management and practical steps to making it happen in your organization.
  • Understanding Dependencies: Better Service Through Configuration Management Understanding Dependencies: Better Service Through Configuration Management Ryan Ogilvie, Joy Su, and Roy Atkinson (moderator) Aug 16 2016 5:00 pm UTC 60 mins
    Configuration management is about what you have, but in order to produce better business outcomes, it should also help you understand what your configuration items (CIs) are doing. To better manage IT services, you should know:

    • Detailed information about your CIs
    • Services those items support
    • How CIs relate to each other and to your services

    In this webinar, ITSM consultant Ryan Ogilvie and BMC’s Joy Su, on behalf of BMC partner RightStar Systems, will provide you with the reasons and the ways in which your asset discovery efforts can lead to a better understanding of your systems and services.
  • Screen Sharing Worth 1000 Chats Screen Sharing Worth 1000 Chats Donald Hasson Aug 23 2016 6:30 pm UTC 60 mins
    Chat is an excellent channel to improve service desk productivity, but when dealing with complex issues, it’s sometimes not enough. If your chat solution is implemented in a standalone silo, then customers may have to transfer to phone support when their issues go beyond the point of text, resulting in a disjointed customer experience. But if the chat transitions directly into a screen-sharing session, the support agent can instantly see and resolve the issue while maintaining a seamless conversation. This session will outline how to increase the value and power of chat through integrating it with other solutions such as remote support, knowledge bases, CRM and more. Turn your service desk into a one-stop-shop with a modern, integrated approach to support.
  • What can Insurers learn from Uber’s CX? What can Insurers learn from Uber’s CX? Finny Chellakumar, Head of Digital Business, Aspire Systems Aug 24 2016 6:00 pm UTC 30 mins
    In the age of the customer, if you are not fast and easy, you will be replaced!

    Insurance companies today are soon to witness their own version of Uberization. Uber, an e-hailer is now alarmingly disrupting a 400 year old industry with more that 1 million cab rides every day. Their most important ingredient is their vocal and active customer base who returns time and again because they know they are being heard.

    For insurers to become a ‘word of mouth’ hero in the crowded and price sensitive insurance market, they must treat CX as a business priority to meet the expectations of a digitally savvy customer base.
    In this webcast, Finny Chellakumar, the Digital Business Head at Aspire Systems will walk you through a few interesting CX strategies that can be borrowed from Uber to make your insurance firm more customer centric. What are you about to learn?

    •The kind of experiences that can stir instant customer love and loyalty
    •With customer data everywhere, how can you wisely give your customers the power of decision making?
    •Top 3 reasons on why customers break up with their insurance providers

    To get an overview on how you can uber-revolutionize your CX, join Finny on this webinar.
  • Metric and Measurement Mistakes that Destroy Agile - 1 PMI PMP PDU Credit Metric and Measurement Mistakes that Destroy Agile - 1 PMI PMP PDU Credit Andy Jordan, ProjectManagement.com Aug 25 2016 2:00 pm UTC 60 mins
    To be a high performing business, you require effective metrics and measurements that will help you gain valuable performance insights which will help drive informed and strategic decisions for your organization. Join Andy Jordan, ProjectManagement.com as he discusses what people are doing wrong when it comes to Agile metrics and provide guidance on how to get it right – the first time. Andy will also discuss the risks of using common metrics between Agile and waterfall approaches as well as why organizations need to focus on value-based metrics rather than arbitrary metrics of progress.

    This session is approved for 1 Project Management Institute (PMI) PMP PDU Credit.
  • Using your Load Balancer for Application Performance Monitoring Using your Load Balancer for Application Performance Monitoring Ashish Shah, Director of Product, Avi Networks Aug 25 2016 5:00 pm UTC 60 mins
    Load balancers occupy an important position (in the path of application traffic) on the enterprise network. Yet, traditional application delivery controllers (ADCs) are unable to provide meaningful application insights to drive business decisions. Avi Networks’ software-defined architecture for load balancing separates the control plane (management layer) from the data plane (load balancers) to generate continuous insights about applications.

    In this 30 minute presentation from Avi Networks, learn how you can get rich analytics and actionable insights into end user experience, application performance, resource utilization, security, and anomalous behavior. See how you can benefit from:

    • A “Network DVR” to record and replay traffic events to pinpoint app issues
    • At-a-glance view of all virtual services throughout the system
    • Real-time visibility into DDoS attacks, SSL versions and ciphers used in transactions
    • Health scores that give you immediate feedback on application performance
  • Manage any device, anywhere from a single console with HEAT LANrev Manage any device, anywhere from a single console with HEAT LANrev Margreet Fortune Sep 6 2016 9:45 am UTC 60 mins
    HEAT LANrev was Highly Commended in the recent Computing Vendor Excellence Awards in London - Mobile Management category.
    With the fragmentation of technology platforms and proliferation of mobile devices organisations today need a unified management approach for smart connected devices. Join this session to learn how HEAT LANrev can provide end to end multi-platform support for Windows, Mac, Linux, iOS and Android.
  • iSpeak DevOps: Building a Cloud Service Platform iSpeak DevOps: Building a Cloud Service Platform Jeanne Morain Sep 13 2016 4:00 pm UTC 30 mins
    Some DevOps aficionados will say that they are not as involved in the Cloud or Cloud based initiatives. If your company is undergoing any type of Digital Transformation the cloud is at the epicenter. A critical success factor is creating a cohesive cloud strategy and platform that automates what needs to automated, eliminates what is unnecessary, and focuses on results. Join Jeanne Morain and her special guests as they provide best practices and prescriptive guidance for designing your cloud strategy around your company's strategy not vice versa.
  • Service Desk Best Practices Service Desk Best Practices Jeff Rumburg, Managing Partner at MetricNet Sep 13 2016 6:00 pm UTC 60 mins
    In this webcast, MetricNet will share the key success factors from the industry's top performing Service Desks. Attendees will:

    HEAR how the industry's top performing Service Desks achieve world-class status.

    LEARN key strategies for enhancing your Service Desk performance.

    APPLY Best Practices from your peers in the industry.