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IT Service Management

  • Signavio Live Series: Sustainable Change with Deloitte
    Signavio Live Series: Sustainable Change with Deloitte
    Sanjiv Nathwani, Principal Recorded: Feb 21 2020 49 mins
    As the desire for digital transformation grows, and customer expectations continue to rapidly evolve, firms are being pushed toward a need for change. Discover how Deloitte uses Signavio to help its clients keep pace.
  • ITSM Education: Why Your Users Aren’t Adopting Self-Service and Why It Matters
    ITSM Education: Why Your Users Aren’t Adopting Self-Service and Why It Matters
    Jaime Spector Recorded: Feb 20 2020 22 mins
    This webinar will focus on the importance of self-service adoption for IT Service Management and why improving engagement will save money for the business and improve the efficiency of operations long-term.
  • 2020 Trends in Cybersecurity
    2020 Trends in Cybersecurity
    Kunal Anand, CTO, Imperva & David Gee, CMO, Imperva Recorded: Feb 20 2020 40 mins
    Join us for a fireside chat with Imperva CTO Kunal Anand and CMO David Gee as they share with you the cybersecurity trends and things to watch for in 2020.
  • Upgrading Your SharePoint? An Expert Analysis on Online/On-Prem/Hybrid Migration
    Upgrading Your SharePoint? An Expert Analysis on Online/On-Prem/Hybrid Migration
    Naresh Azhagarselvam - Senior Technical Manager, SharePoint & Anusha Venkatesan - SharePoint Solution Architect Recorded: Feb 20 2020 58 mins
    SharePoint 2010 is about to see the sunset. While a large number of organizations are on this platform for managing their documents, collaborating needs, workflows, etc., it is important for them to upgrade to a newer version to align with the changing technology landscape. The time when the cloud seems the most efficient and economical way to achieve the goals, some may have reasons to stay on-premises or even opting for a hybrid environment.

    Aspire Systems is ready to serve an expert analysis of the various options on a platter with a distinctive approach in guiding the best solution for your SharePoint upgrade.

    Key Takeaways:
    1. Why you should upgrade your SharePoint?
    2. Road map for your SharePoint upgrade?
    3. Stay On-premises or Migrate to Cloud or a Hybrid Set Up – A Comparative Analysis
    4. Benefits you will get with the new platform
    5. Our Approach and expertise in SharePoint Upgrade
  • AWS Storage Optimization: Reduce Cloud Waste and Improve Performance
    AWS Storage Optimization: Reduce Cloud Waste and Improve Performance
    Todd Bernhard, CloudCheckr Product Marketing Director Recorded: Feb 20 2020 50 mins
    Migrating storage to the cloud is one of the quickest ways to start leveraging cloud technology. Amazon Web Services (AWS), for example, offers customizable cloud storage options to suit your needs, such as Elastic Block Store (EBS), EFS, and S3. It’s no surprise then that storage costs represent a significant portion of your monthly cloud bill.

    To make the most of your AWS cloud storage, you should aim to strike the right balance between cost and capabilities and eliminating unnecessary waste. That means optimizing the size, type, and performance of storage—just like you would EC2 instances.

    It’s important to understand the use cases for AWS EBS, EFS, and S3 in order to optimize AWS storage for your business. Watch CloudCheckr’s webinar, “AWS Storage Optimization: Reduce Cloud Waste and Improve Performance” to learn the differences between storage types and how you can help your organization save big on cloud storage services this year.

    In this webinar, attendees will learn:
    - Different storage types from a cost and performance perspective
    - Managing snapshots
    - How to optimize usage

    About CloudCheckr
    Only CloudCheckr delivers total visibility, making the most complex cloud infrastructure easy to manage. CloudCheckr customers deploy our SaaS platform to secure, manage, and govern the most sensitive environments in the world—from government agencies to large enterprises to MSPs. CloudCheckr’s industry-leading solutions include Cost Management, FinanceManager, Cloud Security, Total Compliance, Inventory & Utilization, and Cloud Automation.
  • 30 minute update: Teradici Cloud Access Software
    30 minute update: Teradici Cloud Access Software
    Mirela Cunjalo Director, PM - Teradici Recorded: Feb 20 2020 30 mins
    Teradici Cloud Access Software provides high-performance remote visualization capabilities in VMs to deliver a great user experience for the most graphics-intensive applications and workloads. Built on industry-leading PCoIP® technology, it can securely deliver a rich user experience across all network conditions on a variety of desktop and mobile endpoint devices, including ultra-secure PCoIP Zero Clients. Teradici PCoIP® technology compresses and encrypts the entire computing experience securely in the cloud and transmits only pixels to the endpoints – ensuring intellectual property and sensitive data never leave the data center or cloud.
    Join us to learn about the latest updates on Cloud Access Software, including support for Wacom devices, and Cloud Access Manager. Register today!
  • Deutsch - Einführung in Cloud Managed IT
    Deutsch - Einführung in Cloud Managed IT
    Joel Vilaca | Cisco Meraki Recorded: Feb 20 2020 53 mins
    Nehmen Sie Teil an einer Einführung in Meraki und in unsere Cloud-Managed IT Produkte. Die Einführung beinhaltet eine Vorstellung unserer:

    - Wireless-Access Points
    - Security Devices und SD-WAN
    - Switches
    - Mobile Device Management
    - Smarte Kameras

    Sie erfahren, wie unsere Produkte Ihr Netzwerk verlässlicher machen, das Netzwerkmanagement dramatisch vereinfacht und Ihre TCO- Kosten gesenkt werden. Außerdem erhalten Sie eine Demo des Meraki Dashboard. Registrieren Sie sich jetzt!

    Presenter:
    Joel Vilaca
  • Cloud - Opportunity or Challenge?
    Cloud - Opportunity or Challenge?
    Tim Hiscox, Head of Digital Workplace & Dan Davies, Software & Cloud Technology Director Recorded: Feb 20 2020 17 mins
    Cloud computing is experiencing huge growth across all it’s varieties in public and private provision for all workloads with more than a trillion pounds worth of annual spending thought to be affected by the shift to cloud globally by 2022.
    But even with such a huge shift of focus from on-premises provision of services to on-line, many organisations are still lingering over their own commitment to programmes that would see them realise the business benefit.

    This webinar is run by Maintel, one of the leading providers of cloud delivered services to specifically look at how applications such as voice and video which are typically slower, to be included in any cloud migration strategy can and should be accelerated for better business outcomes.

    Here Tim Hiscox, Maintel’s Head of Digital Workplace is joined by Maintel’s Dan Davies – Maintel’s Software and Cloud Technology Director to discuss how cloud really enables faster digital transformation strategies and how to anticipate and overcome the potential challenges.

    Watch this webinar to hear;

    • Confirmation that cloud migration is the right choice for most organisations voice and video applications

    • An easy to understand explanation of the different ‘types’ of cloud offering for these applications and which is best suited

    • Clear signposting of the potential mistakes that can be avoided by planning and the assistance of an experienced specialist partner.
  • Learn How To Align Your Security with Business Outcomes
    Learn How To Align Your Security with Business Outcomes
    Jeff Pollard, VP & Principal Analyst, Forrester Research and Girish Bhat, Director, Product Marketing, Splunk Inc. Recorded: Feb 20 2020 54 mins
    Security is now becoming a top priority for businesses worldwide, driven by the challenges posed by digital disruption and the continuously expanding threat landscape. Well architected security is regarded as a strategic advantage and security executives are adopting risk and operational driven metrics to communicate and gain mindshare with corporate boards.

    However, aligning security with business outcomes while handling corporate velocity, key innovations, the skills shortage and budgets is still a work in progress. There has been a dearth of guidance on tools and techniques to develop strategies to align security with corporate and business goals.

    Join this thought leadership Splunk webinar, featuring Forrester, to hear from guest speaker Jeff Pollard, VP and Principal Analyst at Forrester Research and Splunk’s Girish Bhat to understand:

    •How to talk to your board about security
    •How aligning security has helped businesses
    •Forrester’s CISO Strategic Canvas
    •How to apply lessons learned to your own organization
  • Removing IT Silos: Accelerating innovation across the IT value chain
    Removing IT Silos: Accelerating innovation across the IT value chain
    Troy DuMoulin, VP of Research & Development at Pink Elephant, and Bruce Randall, Director Product Marketing ITSM, ServiceNow Recorded: Feb 19 2020 59 mins
    Siloed organizations aren’t just a challenge at the enterprise level. Even within IT, different specializations with their own tools can inadvertently wall themselves off, making it hard to collaborate, slow to innovate, and damaging quality of service.

    Join Troy DuMoulin, VP of R&D at Pink Elephant, and Bruce Randall, Director of Product Marketing at ServiceNow, for a discussion of the latest strategies and technologies aimed at helping IT work in a more integrated, automated, and collaborative way. You'll learn:

    - How IT silos restrict the ability to move innovation through the IT value chain.
    - How to adopt an end-to-end view on process automation that spans functions and departments.
    - How ServiceNow can create a single system of record to orchestrate and streamline processes across IT silos.
  • Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Dave Kennedy, Managing Principal, Open Source Intelligence Recorded: Feb 19 2020 81 mins
    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

    This webinar will cover:
    •Current Intelligence Overview
    •Attacks and Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities

    If you have any questions that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com
  • How to Successfully Deploy a Healthy CMDB
    How to Successfully Deploy a Healthy CMDB
    Simona Lewis, Advisory Solutions Architect, ServiceNow and Kevin Wong, Sr. Technical Trainer, ServiceNow Recorded: Feb 19 2020 13 mins
    ITOM Series - Part 1

    Configuration management database (CMDB) is not a new concept, yet even today leaders in IT Service Management within large organisations struggle with CMDB accuracy and reliability.

    In the first part of this series, we will speak with Kevin Wong, Senior Technical Trainer. Prior to becoming a Trainer, Kevin spent many years implementing ServiceNow across multiple organisations and he brings a great perspective on topics such as:

    - Roadblocks encountered in CMDB deployments
    - Avoiding common issues
    - Real life implementations
  • What's New and What's Next with Citrix Workspace
    What's New and What's Next with Citrix Workspace
    Alysia Eve Senior Manager, Product Marketing Citrix and Omar ElNaggar Director, Product Management Citrix Recorded: Feb 18 2020 45 mins
    Citrix Workspace offers a unified, secure and intelligent experience where users get instant access to all apps, desktops, and files from one easy-to-use interface across all devices. Users now have an actionable and personalized view into all their systems to help organize, guide and automate work, while IT still has the data visibility and control they’ve come to expect.

    In our interactive webinar, Citrix Product Director Omar ElNaggar will demonstrate the evolution of Citrix Workspace with intelligent features. During the webinar, you’ll get a firsthand view into:

    - The new end user environment with Workspace intelligence.
    - Our Microapps service and how to configure and launch a microapp – Utilizing APIs available within SaaS, web, or home-grown applications, microapps allow users to receive notifications and take action without needing to launch the full application.
    - Additional features that are in development, such as virtual assistance.
  • January 2020 Update: Teradici PCoIP Management Console and Zero Clients
    January 2020 Update: Teradici PCoIP Management Console and Zero Clients
    Edna Menon, Arjen van der Meulen & Zouheir Himoud from Teradici Recorded: Feb 18 2020 49 mins
    Teradici’s most recent release of all PCoIP products and components, including PCoIP Zero Client firmware and Management Console software is now here!
    Sign up to learn about new capabilities and ask our product managers and systems specialist any questions you might have about this 2020.01 release.
    This webinar will cover everything you need to learn about the new features in:
    •PCoIP Zero Client Firmware 2020.01
    •PCoIP Management Console Enterprise 2020.01

    Live Q&A to follow
  • How to Achieve GRC Maturity Using ServiceNow - Part 4 (Vendor Risk Management)
    How to Achieve GRC Maturity Using ServiceNow - Part 4 (Vendor Risk Management)
    Clara Abraham, GRC Consultant; Swetha Shankar, ServiceNow Specialist; Lalith Boovaragavan, ServiceNow Evangelist Recorded: Feb 18 2020 44 mins
    The third-party risk is taken seriously only after increased incidents related to vendors and regulators focusing on supplier risk. In this webinar, our experts will conduct an in-depth analysis on ServiceNow GRC’s Vendor Risk Management. They will also suggest ideas on how to overcome traditional vendor risk management challenges through an automated less time-consuming approach.

    Key takeaways from the webinar includes:

    • Obtain timely and reliable information across your vendor
    ecosystem
    • Leverage Vendor Portal to streamline interaction
    • Automate vendor assessments and risk scoring
    • Drive issues to closure with a consistent remediation process
    • Monitor, Prioritize and Automate Response to Third-Party Risk
  • Application Awareness for Network Visibility
    Application Awareness for Network Visibility
    Andy Hutchinson, Sales Engineer, Gigamon Recorded: Feb 18 2020 35 mins
    Let’s face it: in the 21st century whatever network buzzwords we have in our I.T. enterprise are really focused on application delivery. How does the network enable the business, and more specifically the applications that the business needs to run. So why focus network visibility exclusively on packets, when it is the applications that are important to our users and our customers?

    With Gigamon Application Intelligence, you can visualize the applications running across your network and make decisions for your environment based on applications, not just packets. Register for this webinar to learn how, within your existing infrastructure you can:

    · Achieve full visibility to applications on your network and the resources they consume
    · Filter out low-risk traffic, for improved detection performance
    · Understand how application metadata can benefit network security and performance measurements
  • Qualys Cloud Platform & Partner Program Updates
    Qualys Cloud Platform & Partner Program Updates
    Karun Malik, VP of Strategic Alliances, Dragos Josanu, Technical Director of Strategic Alliances and Prateek Bhajanka. Recorded: Feb 18 2020 62 mins
    Qualys Partner Webcast will provide an introduction to the game-changing VMDR offering and share important updates on the Qualys Partner Program. VMDR (Vulnerability Management, Detection and Response) provides customers with an all-in-one, cloud-based application that seamlessly unifies the workflow to scan, investigate, prioritize and patch vulnerabilities.


    Agenda

    Partner and Qualys Platform Updates
    - Partner Portal Launch
    - Cloud Integrations: Google Cloud ,Microsoft Azure and AWS
    - Qualys Platform Deployment in Canada, PCP Updates

    QSC San Francisco February 2020
    - Unveiling VMDR — A Game Changer for Vulnerability Management
    - Qualys EDR — Going Well Beyond Your EDR Solution
    - Qualys Security Data Lake and Analytics Cloud Platform

    Qualys Cloud Platform live Demo
    - Asset Inventory  — Up-to-Date, Real-Time View of Your Global IT Assets
    - Patch Management — Complete the Vulnerability Management Lifecycle with Patch Management
    - Container Security  — Securing Cloud and Container Workloads
  • Overcome Business Barriers to Digital Transformation
    Overcome Business Barriers to Digital Transformation
    Jeanne Morain, Founder iSpeak Cloud, Janet Waxman, Ty Tobin Recorded: Feb 18 2020 49 mins
    Business is the new buyer. Gone are the days of IT being the default resource to service business budgets. How do you identify opportunities and work collaboratively with the business? Join Jeanne Morain and special guests Janet Waxman(Former IDC Analyst) and Ty Tobin as we explore methods, strategies and insights on how to appeal to the business as a partner.
  • The Meraki Quarterly Spring 2020 - What's New?
    The Meraki Quarterly Spring 2020 - What's New?
    Cisco Meraki Team Recorded: Feb 18 2020 53 mins
    Register today for one of our most popular webinars, The Meraki Quarterly.

    In the webinar, you will hear hear the latest news from our product teams, discover what's happening in the Meraki Community, and chat with Meraki experts in a live Q&A. We hope to see you there!
  • Ransomware insights in 2019: What we learned and how to foresee threats coming
    Ransomware insights in 2019: What we learned and how to foresee threats coming
    Fedor Sinitsyn and Orkhan Mamedov, Kaspersky Advanced Threats Research and Detection Team Recorded: Feb 18 2020 58 mins
    Ransomware, or malicious cryptors, are among the most active types of malware in 2019: This year, they’ve been paralyzing the infrastructure of cities, commercial and public entities. Fedor Sinitsyn and Orkhan Mamedov of Kaspersky Advanced Threats Research and Detection Team will summarize their experience and share insights on what we learned this year, and what is coming up on the threat landscape.

    The following topics will be covered during the webinar:
    - Overview of active ransomware families and groups in 2019
    - The main vectors of cryptor distribution
    - Detailed analysis of the most popular and advanced cryptor families
    - Targeted attacks on organizations
    - Use of legitimate software by cryptors
    - How to avoid becoming a victim (using products to protect an organization's infrastructure)
    - What to do if an organization becomes a victim of a cryptor
    - Q&A session
  • Predicting Failures Before They Happen With Machine Learning
    Predicting Failures Before They Happen With Machine Learning
    Nate Smalley, Principal Sales Engineer and Andrew Stein, Staff Business Analytics & IoT Practitioner Recorded: Feb 18 2020 38 mins
    Imagine a world without outages. Glorious, isn’t it? We’d like to help you get there. So how do you stop IT events before they escalate into outages? With a little help from machine learning.

    The predictive capabilities from the Splunk Machine Learning Toolkit (MLTK) combined with the Event Analytics capabilities in Splunk IT Service Intelligence (ITSI) give operations teams like yours the opportunity to proactively act on an event before it becomes an outage. Whether your current IT state is reactive or you’re already in a somewhat proactive state, these predictive capabilities will be something you’ll want to take note of!

    Join our webinar to learn how to:

    ● Predict a service health score
    ● Proactively take action based on those predictions
    ● Employ novel tactics for better incident management using advanced search commands
  • Enabling digital transformation through cloud networking for Ixom
    Enabling digital transformation through cloud networking for Ixom
    BT Recorded: Feb 18 2020 2 mins
    BT partnering with Microsoft and Nokia's Nuage Networks has delivered a brand new SD-WAN cloud networking solution in Azure, enabling their digital transformation.
  • Get visibilty and insight with our managed Meraki solution
    Get visibilty and insight with our managed Meraki solution
    Adrian Comley, Head of managed network services, BT Recorded: Feb 17 2020 4 mins
    BT and Cisco have created the perfect SD-WAN for your branch sites. Using our DyNS with Meraki solution you’ll get the visibility, information and control you need to provide your business with insight. It’s a new formula for buying IT equipment and network services together without tying up your own valuable IT resources. Watch our video to find out how it could work for you.
  • Application performance management
    Application performance management
    Adrian Comley, Head of managed network services, BT Recorded: Feb 17 2020 6 mins
    The performance of your applications is critical. A stable network performance empowers your people to deliver the best experience to your customers and makes them more effective. Watch this video about our managed Infovista service to find out how to make this happen.
  • Cyber Risk Monitoring: More Than a Score
    Cyber Risk Monitoring: More Than a Score
    Fredrick Van Keirsblick, Verizon and Mike Kimiecik, Verizon Recorded: Feb 13 2020 33 mins
    Cyber Risk Monitoring: More than a Score
  • The Automation Journey Towards Compliance Adherence and Quality
    The Automation Journey Towards Compliance Adherence and Quality
    Warren Ledingham, GM Kryon Feb 24 2020 3:00 pm UTC 37 mins
    It is estimated that 45% of workforce tasks can be automated, saving an estimated $2 trillion in global workforce costs. Software robots are easy to configure and do not require extensive IT knowledge.

    For internal audit, RPA presents both opportunity and responsibility. By helping the organization understand and control RPA risks and identifying opportunities to embrace RPA within their own organization, internal audit can position themselves as trusted advisors. It can also help internal audit increase productivity, expand its risk coverage and help address the ongoing compliance burden by doing more with less.
  • Today’s ITSM Challenges are Shaping Tomorrow’s Business Success. Are you ready?
    Today’s ITSM Challenges are Shaping Tomorrow’s Business Success. Are you ready?
    Pierre Andre Aeschlimann Feb 25 2020 10:00 am UTC 46 mins
    This webinar will look at how to leverage the latest in ITSM and make sure that you and your organisation are prepared for what’s coming. We’ll be discussing:

    •The current challenges and trends that are already shaping the future of ITSM.
    •The latest ITSM capabilities that will help you be more efficient, achieve higher user satisfaction, faster time to market and a lower total cost of ownership.
    •Tomorrow’s ITSM, what does it look like and what are the benefits for your organisation, including the future of self-service, next generation knowledge management, codeless automation and seamless operations.
  • Cloud-Managed IT - Everything You Always Wanted to Know (Part 1)
    Cloud-Managed IT - Everything You Always Wanted to Know (Part 1)
    Amelie Sutsakhan | Cisco Meraki Feb 25 2020 2:00 pm UTC 68 mins
    Join us for an introduction to Cisco Meraki and our cloud-managed IT products, including:

    - Wireless APs
    - Security appliances
    - Switches
    - Smart cameras
    - Endpoint Management

    You'll learn how cloud management offers greater reliability, easier management, and a lower TCO - and we'll show you a demo of the exciting features in the Cisco Meraki dashboard.

    Presenter:
    Amelie Sutsakhan | Cisco Meraki
  • Incident Response service: Numbers, challenges and tactics
    Incident Response service: Numbers, challenges and tactics
    Ayman Shaaban, Digital Forensics and Response Manager of Kaspersky Global Emergency Response Team Feb 25 2020 2:00 pm UTC 72 mins
    Incident Response service: Numbers, challenges and tactics

    Kaspersky’s Incident Response Team faces daily challenges as it handles information security incidents as a third-party service provider, constantly using its experience and expertise to offer complete analysis and quick recovery successfully. To completely eliminate threats, the team covers the entire incident investigation cycle, getting involved in containment, digital forensics investigation and malware analysis, as well as helping to improve security processes after incidents.

    In this talk, Digital Forensics and Incident Response Manager of Kaspersky Global Emergency Response Team (GERT), Ayman Shaaban, will share his knowledge of the latest incident trends based on his day-to-day experiences. He will also present statistical analysis of recent incidents aimed at financial organizations, government agencies, industrial bodies and more.
    This webinar session will discuss:
    •The GERT team and IR services
    •The most frequent reasons our incident response service was requested
    •Attack vectors
    •How different types of attack effect different types of businesses
    •Attack scenarios and the details of some of the most noteworthy cases
    •What can help in reducing the risk of getting compromised
  • Driving post-trade efficiencies
    Driving post-trade efficiencies
    Experts from The Realization Group, EuroCCP, and BT Radianz Feb 25 2020 4:00 pm UTC 27 mins
    Although the post-trade ecosystem is seen as the ‘plumbing’ of financial services, mainly hidden but crucial, its role in ensuring the industry’s health made it key to global post-crisis regulatory reforms. Firms have now had to deal with over a decade of rapid regulatory changes and the huge operational costs these incur. At the same time, they’ve also been coming to terms with the realities of shrinking margins and the need to both increase efficiencies and work towards a more sustainable business model across the board.

    In this webinar, our experts discuss the key challenges facing the industry specifically focusing on data, regulation and technology and how firms are responding to these pressures and investing in technology to help drive their post-trade transformation.
  • Future of Real-Estate PropTech is on the Cloud
    Future of Real-Estate PropTech is on the Cloud
    Chenthil Eswaran & Surya Shankaran Feb 25 2020 6:00 pm UTC 30 mins
    In this webinar, we will cover the current Real-Estate Market Trends that shapes our cities, we live in. We will deep-dive into the persistent challenges in Property Management Processes and how one can overcome them with Proptech Solutions on the cloud. We will also be sharing insights on how to improve the organization’s productivity along with cost optimization. Furthermore, we will discuss about the Real Estate Industry needs and their dynamic readiness to adopt and workaround new technologies and partnerships.

    Key Takeaways:
    1. Deep-dive into the bottleneck challenges and solutions of Property Management
    Processes such as Lease Offer, Preleasing and Post Leasing activities and
    Amendment
    2. Solution to the Property availability based on customer need
    3. Track Property Utilization to Right Size of Portfolio
    4. Automate your Property Management Processes especially the Tenant
    Billing/Payment with IFRS Compliance
    5. Digitalization of Offline Processes and Eliminating Redundant Data Entry
    6. Future of PropTech Solutions
    7. Success Story of a Property Giant
  • The State of ServiceNow: Acorio's 2nd Annual Insight & Vision Report
    The State of ServiceNow: Acorio's 2nd Annual Insight & Vision Report
    Ellen Daley, John Huckle, Meghan Lockwood, Sarah Carley Feb 25 2020 6:00 pm UTC 60 mins
    Acorio’s ServiceNow Insight and Vision Report, a full-scale analysis of ServiceNow with data directly from its users, is back for the second year in a row. This webinar will dive into all the themes we see from our annual survey including: top trends, views from the top (executive data), enterprise companies, and a new focus on industry solutions.
  • Raise Your Digital Maturity
    Raise Your Digital Maturity
    Vivek Mehta Feb 25 2020 6:00 pm UTC 60 mins
    Senior IT leaders like you are increasingly challenged to develop digital strategies for your organization. This can be one of the most significant challenges you face, as there are no comprehensive frameworks to compare against your peers or to assess your ability to drive positive change.

    An organization’s digital maturity must be assessed across all key dimensions:

    •Strategy: Is the organization aligned around a vision?
    •Culture: Is the organization fostering the mindsets and behaviors critical to capturing digital opportunities?
    •Customer Journeys: Is the organization able to provide the desired customer experience over end-to-end journeys?
    •Capabilities: Does the organization have the systems, tools, digital skills, and technology to achieve its digital goals?

    This presentation will provide a blueprint that helps organizations take stock of their digital maturity and compare it with their peers in the industry. By leveraging the capabilities-based framework described in the blueprint, organizations can identify initiatives to achieve the desired digital maturity.
  • Strategies to Gain Anywhere, Anytime Visibility into the IT Infrastructure
    Strategies to Gain Anywhere, Anytime Visibility into the IT Infrastructure
    Michael Segal, AVP Strategic Alliances and Bruce Kosbab, AVP Product Management Systems Feb 25 2020 6:00 pm UTC 60 mins
    Transforming your data centers but want to ensure you don't take steps back? Continuous monitoring of services in hybrid environments allows the IT organization to know what applications are running and how well they are performing and quickly troubleshoot any service degradation issues. Take a deep dive with NETSCOUT into Visibility without Borders to understand the service delivery infrastructure, application performance and their dependencies, and security. Use cases are used to show how pervasive visibility and actionable insights leads to better collaboration between NetOps, SecOps and other IT teams as well as provide an early warning into the risks that threaten digital services and assets.
  • Container Monitoring Tools Comparison
    Container Monitoring Tools Comparison
    Jake Malmad, Senior DevOps Consultant at Mission and Luke Reimer, Cloud Consultant at Mission Feb 25 2020 6:30 pm UTC 34 mins
    Using containers to package your applications is a standard best practice, as is using an orchestration service like Amazon ECS or Amazon EKS to manage and orchestrate running containers at scale. However, in spite of all the information and resources available when it comes to managing and scaling containers, the decision about which container monitoring tool to use can often be a source of confusion and difficult to evaluate.

    In this webinar, Mission’s Senior DevOps Consultant Jake Malmad and Cloud Consultant Luke Reimer will compare different container monitoring tools and the right context for when to utilize them. The presentation will specifically delve into:

    * Best practices to consider whether you are using Amazon ECS or Amazon EKS
    * The key differences between AWS monitoring tools like Amazon CloudWatch and Container Insights, tools from partners like New Relic, open-source tools like Prometheus and Grafana, and the right use cases for each
    * Customer use cases leveraging different monitoring tools, and subsequent takeaways
  • Deliver a great employee experience and take the first step toward the future of
    Deliver a great employee experience and take the first step toward the future of
    Peter Prose, VP Product Marketing & Ana Ruiz, Technical Marketing Architect, Kevin Binder,Principal Product Marketing Manager Feb 25 2020 7:00 pm UTC 44 mins
    With Citrix Workspace with intelligence and microapps you can create a better experience so employees become more productive and engaged.

    A great employee experience is everything. It drives higher productivity and engagement, and ultimately, higher revenues and better customer satisfaction. Tune in to this one-hour webinar to learn the best way to get there – with Citrix Workspace with intelligence and microapps. This technology can be added to an existing Citrix infrastructure or newly-deployed. Citrix Workspace makes life easier for employees by enabling them to cut through the clutter and actually get work done. And for IT, managing digital workspaces from a single console is easy and effective.

    Learn about:
    - the simple process of building and deploying microapp workflows using the Citrix Workspace Microapp service
    - the Microapp Builder interface with built-in SaaS integrations
    - details that relate to your particular IT environment -- product experts will be on hand who can answer questions during the webinar.
  • Four Steps to Transform Your IT Monitoring Strategy
    Four Steps to Transform Your IT Monitoring Strategy
    Andi Mann Chief Technology Advocate, Splunk Inc. and Pankaj Prasad Sr Principal Analyst, Gartner Feb 26 2020 10:00 am UTC 75 mins
    IT Ops teams are now critical to an organization’s success and require a strategy that aligns with the organization’s objectives and its external stakeholders. Most infrastructure monitoring solutions haven’t caught up to meet these new requirements, forcing IT teams to resort to traditional monitoring strategies that don’t allow for innovation and growth.

    Join Gartner analyst Pankaj Prasad and Splunk’s Chief Technology Advocate, Andi Mann, as we discuss new trends in IT monitoring strategy, best practices, and new IT models to implement in your organization.

    Here’s what you’ll learn:

    - How to effectively approach your IT monitoring strategy in this new world of IT
    - Build a successful IT infrastructure operating model to get to market faster, - innovate, and respond in real-time
    - Best practices for integrating LOB owners, application developers and external stakeholders into your strategy
  • Work Process Integration, a critical component of digital transformation.
    Work Process Integration, a critical component of digital transformation.
    Pierre-Andre Aeschlimann Feb 26 2020 10:00 am UTC 45 mins
    When employees and/or customers can share actions, events, data, and communications across processes, departments, and applications, your business will be able to fully capitalize on transformative technology. This webinar will help you understand how an end-to-end platform approach can:
    • avoid having information workers spending 46% of their time on manual processes
    • measurably increase user productivity, collaboration and satisfaction
  • Using the DevOps Model for Managing SAP Business Suite on AWS
    Using the DevOps Model for Managing SAP Business Suite on AWS
    Ricardo Casanovas, CTO & Co-Founder Linke. Feb 26 2020 3:00 pm UTC 60 mins
    Thousands of enterprises are running their SAP Business Suite applications in the cloud and rely on traditional operating models for SAP, defined in the pre-cloud days.

    Today, DevOps is the principal operating model for cloud workloads, and at Linke we believe that SAP should be no exception.

    Managing SAP workloads in the cloud using a DevOps operating model enables companies to automate and minimize errors on infrastructure and software configuration, enforce compliance and accelerate time to market.

    Join us on this webinar where we will explain:

    -The benefits of managing SAP workloads in the cloud using a DevOps operating model.

    -Automate and minimize errors on infrastructure and software configuration.
  • 5 trends in customer experience for 2020
    5 trends in customer experience for 2020
    Experts from BT - Dr Nicola Millard, Kate Denison, and Andrew Small Feb 26 2020 4:00 pm UTC 30 mins
    "The phone is dead”. “Millennials never use the phone”. “The future is automation”. Is this fact or fiction?

    As new contact channels emerge and the capabilities of AI continue to grow, businesses need to decide where to take their contact centre. But which channels and technologies are worth investing in? How do customers really want to communicate with you?

    We have been tracking consumer contact preferences for ten years now, and our experts are ready to share their insight. Watch the webinar to find out what the trends mean for your business as we explore five key questions:

    - Is it the end of the road for person-to-person voice calls?
    - Is messaging mania here to stay?
    - Do video and social media for contact have a future?
    - How can businesses build trust and security around identification, verification and payments?
    - What AI-powered technologies are customers ready to accept?

    Speakers:
    Dr Nicola Millard, Head of customer insight and futures, BT
    Kate Denison, Head of portfolio marketing and partners, BT
    Andrew Small, Digital Solutions Director, BT
  • 4 Tips For Solving ITSM Challenges in 2020
    4 Tips For Solving ITSM Challenges in 2020
    Liz Beavers, Senior Solutions Engineer, and Sarah Nielsen, Implementation Manager, SolarWinds ITSM Feb 26 2020 4:00 pm UTC 30 mins
    For ITSM professionals, it’s easy to get stuck in the day-to-day. There are incidents to resolve, fires to put out, and technology issues that might grind productivity to a halt. Sometimes it’s important to step back to look at the foundation in place to make service delivery easier and more effective overall.

    Join Liz Beavers, ITIL® 4 certified solutions engineer, and Sarah Nielsen, implementation manager for SolarWinds ITSM, as they discuss key factors in evaluating your service management strategy. This interactive presentation will cover:

    - How to set goals for service delivery
    - Implementation and configuration necessities
    - Putting user data, asset data, and ticket data to work in your service desk
    - Automating service delivery where it makes sense
  • The Tie Between Modern Digital Workspaces and Employee Experience
    The Tie Between Modern Digital Workspaces and Employee Experience
    Vishal Ganeriwala, Citrix | Jack Gold, J. Gold Associates | Tamara McCleary, Thulium Feb 26 2020 5:00 pm UTC 52 mins
    Global leaders in virtually all industries realize that they face a similar problem: providing a great employee experience that attracts quality employees and keeps them engaged and productive. Executives see the problem, but do they really understand it, and know how to fix it?

    The process starts with understanding what “employee experience” really means and what components make or break the employee experience. We’ll examine the pitfalls of ignoring the critical role employee satisfaction plays in overall business success. And we’ll discuss exactly what comprises a “modern digital workspace,” and how that technology is crucial in providing a great employee experience.

    Join our webinar to get real world insights. We’ll provide numeric evidence from industry analysts and listen to anecdotes about how customers have changed the ways in which they attract top talent, retain crucial skills and keep workers interested for the long-haul.

    Key Takeaways:
    · Why your company’s success hinges on great employee experiences and the engagement and productivity they bring.
    · How the right technology is a huge contributing factor to better business outcomes.
    · Understanding that not all digital workspaces are created equal.

    Speakers:
    Vishal Ganeriwala, Sr. Director Product Marketing, Workspace, Citrix
    Jack Gold, Founder and Principal Analyst, J.Gold Associates, LLC
    Tamara McCleary, CEO, Thulium
  • Deliver a Great Employee Experience and Move Toward the Future of Work
    Deliver a Great Employee Experience and Move Toward the Future of Work
    Peter Prose, Ana Ruiz and Kevin Binder | Citrix Feb 26 2020 6:00 pm UTC 65 mins
    With Citrix Workspace with intelligence and microapps you can create a better experience so employees become more productive and engaged.

    A great employee experience is everything. It drives higher productivity and engagement, and ultimately, higher revenues and better customer satisfaction. Tune in to this one-hour webinar to learn the best way to get there – with Citrix Workspace with intelligence and microapps. This technology can be added to an existing Citrix infrastructure or newly-deployed. Citrix

    Workspace makes life easier for employees by enabling them to cut through the clutter and actually get work done. And for IT, managing digital workspaces from a single console is easy and effective.

    Key Takeaways:
    · The simple process of building and deploying microapp workflows using the Citrix Workspace Microapp service.
    · The Microapp Builder interface with built-in SaaS integrations.
    · Details that relate to your particular IT environment -- product experts will be on hand who can answer questions during the webinar.

    Speakers:
    Peter Prose, VP Product Marketing, Citrix
    Ana Ruiz, Technical Marketing Architect, Citrix
    Kevin Binder, Principal Product Marketing Manager, Citrix
  • Citrix Workspace: A Better, More Intelligent Way to Work
    Citrix Workspace: A Better, More Intelligent Way to Work
    Calvin Hsu and Kevin Binder | Citrix Feb 26 2020 7:15 pm UTC 45 mins
    Today, work is more complicated than ever. We rely on a plethora of complicated apps, causing us to spend too much time searching for information. What should have been simple tasks, is suddenly time consuming and difficult. Meanwhile, transitioning to the cloud increases the problem by adding network complexity and security challenges. The result? Most employees aren’t engaged in the work they’re doing. That means they aren’t productive.

    Last year, Citrix unveiled new Citrix Workspace intelligent features, including advancements in Citrix Networking and Citrix Analytics to help maximize the employee experience.

    Key Takeaways:
    · Discover how Citrix Workspace helps organize, guide and automate work
    · View a demo of new intelligent workspace capabilities, including personalized notifications and automated workflows
    · Understand how Citrix Networking improves the user experience with unified control, performance and security for every user, location and cloud
    · Learn how Citrix Analytics delivers a single view of actionable insights and offers proactive resolutions for security, performance and productivity issues

    Speakers:
    Calvin Hsu, VP Product Marketing, Citrix
    Kevin Binder, Principal Product Marketing Manager, Citrix
  • The CIOs Guide for Measuring ROI and Securing Budget for Employee Experience
    The CIOs Guide for Measuring ROI and Securing Budget for Employee Experience
    Vishal Ganeriwala, Citrix | Chris Marsh, 451 Research Feb 26 2020 8:15 pm UTC 60 mins
    Measuring ROI for employee experience isn’t just HR responsibility anymore. CIOs and IT leaders are playing a more active role in improving employee engagement and productivity. IT leaders are working cross-functionally and focusing on improving employees’ daily work experiences through technology.

    Key Takeaways:
    · A framework to measure the employee experience.
    · The most important factors to consider when making a purchasing decision for an employee experience solution.

    Speakers:
    Vishal Ganeriwala, Senior Director Product Marketing, Citrix
    Chris Marsh, Research Director, 451 Research
  • Transform the Employee Experience with Microsoft Teams and Citrix
    Transform the Employee Experience with Microsoft Teams and Citrix
    Nitin Sharma and Scott E. Lane | Citrix Feb 26 2020 9:30 pm UTC 34 mins
    More than 13 million people now use Microsoft Teams every day — and more than 19 million use it weekly. With new work styles and employees who want to work from anywhere, many organizations are leveraging communication tools like Microsoft Teams to improve collaboration and productivity for geographically-dispersed users. While Microsoft Teams is a robust solution allowing users to communicate with each other in today’s modern workplace, many IT admins need better capabilities for centrally managing their Microsoft Teams deployments.

    Citrix has partnered with Microsoft to deliver Microsoft Teams optimized for virtual workloads, ensuring that admins have the benefits of centralized management, and that they’re delivering a native-like Microsoft Teams experience for their end-users -- on their choice of devices, regardless of location.

    In this webinar, you’ll learn how Citrix HDX optimization for Microsoft Teams improves end-user productivity and value for your organization. In addition, you’ll gain a basic understanding of set-up requirements and strategies for virtual environments.

    Key Takeaways:
    · Understand how new Citrix Workspace features in combination with Microsoft Teams transform work
    · See how Citrix Optimization for Microsoft Teams can transform your business
    · Get a basic understanding of how to set up Microsoft Teams for your virtual environment, (e.g., call setup, network requirements and using peripherals).

    Speakers:
    Nitin Sharma, Sr. Product Marketing Manager, Citrix
    Scott E. Lane, Distinguished Sales Engineer, Citrix
  • Deliver Better Digital Workspace Experience Through Intelligence and Automation
    Deliver Better Digital Workspace Experience Through Intelligence and Automation
    Calvin Hsu, Citrix | Andrew Hewitt, Forrester Feb 26 2020 10:15 pm UTC 65 mins
    As your enterprise looks for better ways to drive employee productivity through a better technology experience, the infusion of intelligence, automation, and personalization into the digital workspace offers exciting potential.

    In this webinar, digital workspace thought leaders Andrew Hewitt (Forrester Analyst/Guest speaker) and Calvin Hsu (Citrix VP of Product Marketing) will explore the impact of digital workspaces powered by intelligence and automation.

    Key Takeways:
    · The top challenges organizations face in creating a technology experience that enables productivity
    · The evolution of digital workspace technology, and particularly the impact of intelligence and automation within the workspace
    · A day-in-the-life scenario of a digital workspace end user that shows specific processes and advantages

    Speakers:
    Calvin Hsu, VP Product Marketing, Citrix
    Andrew Hewitt, Analyst Serving Infrastructure & Operations Professionals, Forrester
  • What To Know Before You Implement IT Operations Management
    What To Know Before You Implement IT Operations Management
    Simona Lewis, Advisory Solutions Architect, ServiceNow and Andrew Herbert, ITOM Practice, ServiceNow Feb 27 2020 2:30 am UTC 25 mins
    ITOM Series - Part 2

    It’s no secret that a successful ServiceNow implementation takes a great deal of planning and effort from all parties involved. Communication, knowledge transfer, and reliability are some of the key things needed to achieve a successful outcome.

    For the second part of this series, Andrew Herbert, Manager, ITOM Practice joins us where he will be sharing with you the key things to know before starting an implementation, as well as best practices to ensure a successful deployment. Such as:

    - Key steps to take before embarking on your ServiceNow implementation
    - What to expect during your implementation journey
    - Lessons learned from his experiences implementing ServiceNow
  • Leveraging Virtualization for Improved Availability and Disaster Recovery
    Leveraging Virtualization for Improved Availability and Disaster Recovery
    Kevin Bosnan, Andrew Waite-Brown & Michael Gross - Teradici Feb 27 2020 10:00 am UTC 45 mins
    Today, many production workloads are run on virtualized infrastructure and this enables greater flexibility, efficiency, and availability. But even with virtualization, backup is still the core of all disaster recovery (DR) plans. Today, with the use of virtualization for DR and solutions like Teradici Cloud Access Software, you can significantly reduce the time to recover a critical workload as well as the requirements for redundant hardware. Join us on this webinar to learn how.
  • Right Size the Value of Your AWS: Cloud Cost Optimization Webinar
    Right Size the Value of Your AWS: Cloud Cost Optimization Webinar
    Luis Gerardo Hernández | Cloud Services Delivery Manager | iTexico Feb 27 2020 3:00 pm UTC 60 mins
    Learn how to optimize cloud investments and get insights to start reaping its cost saving benefits.