Hi [[ session.user.profile.firstName ]]

IT Service Management

  • Make knowledge management valuable and fun Make knowledge management valuable and fun Sebastian Teeling, Knowledge Specialist at ComAround Recorded: Feb 20 2017 37 mins
    More satisfied employees, higher resolution rates, fewer cases for the service desk, and an up-to-date and relevant database. We dare say that this is the result of a structured approach to knowledge management, using proven methods that make knowledge valuable and fun. In this webinar, we tell you how to go about it!

    Service desks should provide high-quality support on time and using limited resources. Nothing strange about that. But how can the service desk work with Knowledge Management and build a qualitative knowledge base concurrently? And what factors motivate the service desk team and make them feel involved and engaged, both in their professional roles and in achieving the objectives established by the organization as a whole? In simple terms, how do you make knowledge valuable and fun?

    In this webinar we demonstrate how the service desk can:
    work to make the knowledge base useful in the long term
    create procedures and processes that engage and motivate
    reduce costs and improve service to the organization

    Listen to Sebastian Teeling, Knowledge Specialist at ComAround, as he demonstrates how the support organization can work to make the knowledge base valuable in the long term and to create procedures and processes that engage and motivate.
  • KCS – the value creating process KCS – the value creating process Lena Stormvinge Recorded: Feb 20 2017 30 mins
    Effective knowledge management improves the service levels and the service desk work flow dramatically. The support organization will benefit from 60% shorter resolution time, 40% higher first-contact resolution rate, and 30% more satisfied employees.

    In this webinar you will learn:
    - What the established knowledge management methodology KCS (Knowledge-Centered Service) is
    - How KCS can improve the results of self service
    - How modern technology empowers the support team to capture, structure, and share knowledge within the entire organization
    - How the whole organization will benefit, both in the short and the long term

    Listen to Lena Stormvinge, one of 15 certified KCS Trainers in the world, go through the core principles of KCS and demonstrate why a KCS verified knowledge tool matters, and how it creates value to the whole organization.
  • How Change&Configuration Management are Critical for Software License Management How Change&Configuration Management are Critical for Software License Management Marcel Shaw Recorded: Feb 16 2017 33 mins
    Software audits are on the rise costing organizations around the world millions of dollars. Learn how Change and Configuration Management can help protect your organization from penalties and fines resulting from unlicensed software in the Data Center.
  • Unite people, processes and products through TFS DevOps Unite people, processes and products through TFS DevOps Yogesh Vangada MCP, CSM, CSPO, SAFe Agilist, TFS DevOps Consultant Recorded: Feb 16 2017 44 mins
    Do you think disintegrated teams and tools are delaying your delivery timeline and causes business slow down? Then, you should definitely learn about Microsoft Team Foundation Server (TFS), an integrated suite of developer tools that simplifies enterprise ALM.
    Aspire Systems, a Microsoft Gold DevOps and Application Development partner, has helped many enterprises implement and integrate TFS in their environment, and leverage its benefits. As a trusted partner for enterprises and ISVs, we are hosting a webinar to help businesses understand how TFS can unite people, processes and products to improve product delivery and accelerate productivity.
  • The Road to Award-Winning KCS: A Case Study with Lowe's and Spectrum Health The Road to Award-Winning KCS: A Case Study with Lowe's and Spectrum Health Chris Meadows, Keelyn VanderWeide, and Leslie Cook (moderator) Recorded: Feb 16 2017 62 mins
    The HDI Knowledge-Centered Support Award recognizes an organization that has successfully implemented or improved upon a Knowledge-Centered Support adoption. KCS is recognized as the set of knowledge management best practices within service management where knowledge is leveraged as an asset of the support organization. Attend this webinar to learn how the 2016 award winners, Lowe's and Spectrum Health, implemented world-class knowledge management programs. Chris Meadows (Lowe's) and Keelyn Vanderweide (Spectrum Health) will share:

    * The state of their organizations before KCS
    * The strategy for their KCS implementations
    * The outcome, including lessons learned and the impact on the business
  • Live in 5! Setting up your PCoIP deployment for the 5 minute install Live in 5! Setting up your PCoIP deployment for the 5 minute install Jonathan Culver, Sales Engineer, Teradici Recorded: Feb 16 2017 37 mins
    Attend this informative session if you would wish to receive tips and tricks to use PCoIP Management Console to get up and running with your PCoIP Zero Clients in five minutes or less.
    Specifically, you’ll learn how to:
    •Set up groups, profiles and firmware
    •Use auto configuration
    •Use auto discovery and determine when to use DNS SRV or DHCP records
    Q&A will follow at the end of the session
  • 5 Rules to Create a User Experience Your Team Will Love. 5 Rules to Create a User Experience Your Team Will Love. Adam Mason, Jeremy Mandle, and Meghan Lockwood Recorded: Feb 16 2017 33 mins
    Every company wants a modern, easy-to-use Service Portal. Using ServiceNow, companies can offer the same kind of internal support and portal experiences that users would get as consumers.

    Acorio experts will showcase how your company can deploy modern web technologies (including mobile) to streamline your internal IT portals, to create an IT interface your employees will use and love.

    At the end of this webinar, you will know how to:
    Use design to improve Portal Adoption
    Create an Amazon-like experience in your Service Portal
    Ensure your website can pass a blink test?
    Streamlining your site design and navigation to meet individual user needs
    Deploy five psychological tricks to improve engagement
  • The Role of the Project Manager in an Agile Business The Role of the Project Manager in an Agile Business Ann Konkler, CA Technologies Agile Consultant and PMI-ACP Recorded: Feb 16 2017 57 mins
    More and more organizations are adopting agile methods to help manage complex work and improve project delivery. If you’re a Project Manager, you may be wondering: Is an agile approach right for my organization? Do I have a role on an agile team, and if so, what is it? How do I make agile methods work in my context?

    Join Ann Konkler, Agile Consultant at CA Technologies, on Thursday, February 16, 2017, 10am PT / 1pm ET, to better understand the role of the Project Manager in an agile business. During this webinar, you’ll learn:

    • How Project Managers can have a meaningful role
    • Which agile framework is right for you
    • How to coordinate across teams when some are applying agile methods and others are not

    We want to help you better understand your role as a Project Manager in an agile business. Join us to learn more and bring your questions to this engaging webinar.
  • Top Five Reasons to Use Verified Asset Discovery Top Five Reasons to Use Verified Asset Discovery Dan Ortega - VP of Marketing for Blazent Recorded: Feb 16 2017 4 mins
    In this Top 5 video we list the top responses from a survey of 58 IT managers on the benefits they observed from using IT asset discovery and mapping technology.
  • 5 Ways to Introduce DevOps to your ITSM World 5 Ways to Introduce DevOps to your ITSM World Doug Tedder Tedder Consulting LLC Recorded: Feb 16 2017 42 mins
    The days of the monolithic, overly-bureaucratic ITSM environment are numbered. The message is clear

    – faster results with better quality is what businesses are demanding from IT.

    But you’ve made significant investments and done some great work with implementing ITSM in your

    environment. And it is working. But perhaps it’s not keeping up with the demand from your business,

    or you’re under some pressure to adopt DevOps. Do you throw away all that investment in ITSM?

    Well – not so fast! The fact is that you’re going to need those ITSM processes that you’ve worked so

    hard on as you begin to look at DevOps. Where do you begin? How do you get started?

    Get some pragmatic advice from Doug Tedder in this informative webinar and learn five ways to begin

    to introduce DevOps to your ITSM world.
  • Is DevOps REALLY the new answer to business technology value? Is DevOps REALLY the new answer to business technology value? James Finister, Global ITSM Strategist at Tata Consultancy and Daniel Breston, DevOps and AgileITSM coach Recorded: Feb 16 2017 47 mins
    Why do you want to introduce a new best practice to make the best use of technology? Yes in many cases IT is the 3rd largest budget line item, but are you getting the results you and your customers value from the investments being made?

    Is DevOps hype or can DevOps truly deliver value?

    Join James Finister, Global ITSM Strategist at Tata Consultancy and Daniel Breston, DevOps and AgileITSM coach, as they seek to answer the question: is DevOps hype or not? Take-away their experience on what is the value of technology and the value of movements like DevOps to you personally and to your organisation.
  • 5 Ways to Improve IT Service Delivery While Reducing Cost 5 Ways to Improve IT Service Delivery While Reducing Cost Stephen Mann, Independent ITSM Blogger, Writer, and Presenter Recorded: Feb 15 2017 48 mins
    For a corporate IT organization to create business value, then it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services, support, and customer service; and effective financial stewardship.

    Attend this webinar for practical help with five opportunities to improve how corporate IT organizations are run, and the value they ultimately provide to their business, across:

    1.Exploiting automation
    2.Improving service desk performance while reducing costs
    3.Redefining services through BRM and service portfolio management
    4.Better IT asset management
    5.Financial management that focuses on the right things
  • Live Demo of OptiView XG Live Demo of OptiView XG Tony Fortunato, Senior Network Performance Specialist with The Technology Firm Recorded: Feb 15 2017 60 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Tony Fortunato will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • Agile, Lean & DevOps: Working Together to Increase ITSM Efficiency Agile, Lean & DevOps: Working Together to Increase ITSM Efficiency Troy DuMoulin, VP, Research & Development, Pink Elephant - Josh Caid, VP of Innovation, Cherwell Recorded: Feb 15 2017 48 mins
    Many organizations are being challenged to complete everyday tasks “better, faster, cheaper”. But how can this be accomplished?

    As organizations shift gears to accommodate the business need for speed and agility demanded by the digital economy, there is a growing interest in models and methods to accelerate business value generation. However, at the same time there is growing confusion on how these different models such as Lean, Agile Software Development and DevOps connect and how they relate to the principles and practices of IT Service Management.

    Join Troy as he reveals how Agile, Lean and DevOps can work together to help your organization achieve the elusive challenge to be “better, faster, cheaper”.
  • Business Models for IT Business Models for IT Mark Smalley, The IT Paradigmologist, ASL BiSL Foundation Recorded: Feb 15 2017 46 mins
    This presentation takes a look at the IT function as if it were a regular business department, using well-accepted concepts such as business models and operating models. After introducing the concepts of business models and operating models and applying them to the IT domain, familiar IT bodies of knowledge such as Agile, ASL, BABOK, BiSL, BRMBOK, COBIT, DevOps, IT4IT, and ITIL will be mapped to the models, illustrating where they add value.
  • DevOps: Adopt and Adapt the Blend DevOps: Adopt and Adapt the Blend Daniel Breston, DevOps and Leadership Coach Recorded: Feb 15 2017 38 mins
    Ok let’s be honest: DevOps borrowed many practices from other practices. TOC, Lean, ITSM, SIAM, Agile, Scrum, Kanban, Organisational Change Management (OCM) to name a few. Surely you cannot learn all of these and then figure out how to introduce DevOps as a new way to provide value to all technology investment and management?

    How can you fast forward to being able to try DevOps ways of collaboration, communication, faster creation, better feedback and continuous improvement? How can you adopt and adapt the blend to your organisation?

    This session discuss what is DevOps as a mix of practices. Then using the technique of Value Stream Mapping, sets the strategic tone to be able to help you discover the WHY, the HOW and the WHAT about DevOps for your organisation. 30-35 minutes of presentation followed by 10-15 minutes of your question by DevOps and leadership coach Daniel Breston.
  • Teaching DevOps: a new approach Teaching DevOps: a new approach Charles Betz, Digital Management Academy Recorded: Feb 14 2017 42 mins
    DevOps is becoming the new normal for digital organizations around the world. Educators and industry trainers need updated material, to replace their previous reliance on waterfall development and process frameworks. This presentation will discuss a new approach to developing training, based not on a waterfall lifecycle but rather on a scaling model. What capabilities do we need as our organization grows? What is the minimum viable DevOps platform, and what do you add to it, why, and when? By thinking about how organizations scale, we have a powerful and accessible new approach to communicating the new DevOps body of knowledge to an industry needing updated guidance.
  • Tech Demo - Simplify SecOps with Single-Dashboard Monitoring Tech Demo - Simplify SecOps with Single-Dashboard Monitoring Cheryl O'Neil - Dir. Prod. Mktg.; Kedar Dhuru - Sr. Prod. Mgr.; Ido Tzang - System Architect Recorded: Feb 14 2017 39 mins
    Managing data security across a distributed enterprise – deployed on-prem or in the cloud – is a daunting task. Imperva has powerful centralized management and reporting solutions that unify and streamline security operations to simplify distributed management. This webinar will provide an overview of SecureSphere MoM, providing visibility into system wide performance and problem areas by aggregating performance and status metrics for individual MX Management Servers, Gateways and Agents in a single dashboard view.
  • 10 Ways DevOps Is Changing Enterprise IT 10 Ways DevOps Is Changing Enterprise IT Cynthia Harvey, Freelance Technology Writer and Editor Recorded: Feb 14 2017 48 mins
    Recent surveys show that enterprises are adopting DevOps approaches in greater numbers than ever before. This shift is reverberating throughout the technology industry, influencing many other trends, including the popularity of various tools and programming languages, team member salaries, technical debt, security, costs and more. This webinar examines some of the latest research into the impact DevOps is having on enterprise IT and helps IT managers prepare for the sometimes unexpected consequences of embracing DevOps.
  • The Digital Disruption in Retail: Tackling an Omnichannel Approach The Digital Disruption in Retail: Tackling an Omnichannel Approach Kiku Mlosch, Global E-Commerce Project Manager; Gustav Rosen, Integration Architect; Albin Kjellin, API Specialist Recorded: Feb 14 2017 59 mins
    Retail stands as one of the most digitally disrupted industries to date with over 60% of purchases now said to be influenced by digital interactions, according to Deloitte. Against this backdrop, global retailer GANT is trailblazing a strategy which enables digital transformation to be the catalyst for innovation within the GANT ecosystem.

    Hear direct from Kiku Mlosch, Global E-Commerce Project Manager at GANT, and supporting partner Gustav Rosen, Integration Architect at Entiros, as they reveal their journey and approach to making omnichannel “a piece of cake”.

    Attendees will learn:

    - How GANT approached omnichannel and is capitalizing on consumer demand for digital products
    - Real-life lessons from an IT strategy that is taking a business from stabilization to innovation to excellence
    - Practical steps to creating a center for enablement in technology and embracing a new IT operating model that empowers the wider organization
  • iSpeak DevOps: Effective Lab Management with Containers iSpeak DevOps: Effective Lab Management with Containers Jeanne Morain, Rahul Ravulur, Toddy Mladenov Recorded: Feb 14 2017 33 mins
    Join host Jeanne Morain with special guests VP of Products, Rahul Ravulur and CTO Toddy Mladenov as they provide guidance on best practices for leveraging containers to manage your DevOps Lab Environment. Learn tips, tricks, and real world challenges that containers can address across the DevOps journey.
  • Mantenimiento y solución de problemas en sitios remotos Mantenimiento y solución de problemas en sitios remotos Pepe Bonilla Cepeda Recorded: Feb 14 2017 90 mins
    Cuando se genera un ticket de soporte desde una locación remota muchas veces atenderlo implicará un viaje en carro o en avión. Puede ser muy complejo determinar la causa raíz del problema si no se está en sitio. El problema más común es que la experiencia de quien atiende el problema es insuficiente para pronto resolverlo, por lo que toma tiempo asignar al recurso que sí lo pueda resolver, y eso tiene un costo alto. Mientras más tiempo toma resolver un problema, mayor es el costo y el impacto para la organización.

    Temas clave:

    • Acceso remoto
    • Descubrimiento de red
    •Captura de paquetes y análisis
    • Disponibilidad de dispositivos y serviciois
    • Soporte en sitio por personal que nos es de TI
    • Conectividad de red, incluyendo PoE
  • Top Five Steps to Improve Business Insight Through Data Quality Top Five Steps to Improve Business Insight Through Data Quality Dan Ortega - VP of Marketing at Blazent Recorded: Feb 10 2017 3 mins
    Organizations generate phenomenal amounts of data every day.
    This video suggests five steps that should be taken to improve operational insight as well as to minimize the negative effects of bad data.
  • The Fundamentals of Testing Ethernet Technology. Part #1 The Fundamentals of Testing Ethernet Technology. Part #1 Ng Chin Keong, Applications Engineer, EXFO Recorded: Feb 9 2017 63 mins
    The surge in web-based, bandwidth-intensive applications has created new opportunities to deliver increasingly advanced services at higher speeds, alongside cutting-edge technologies. With its unmatched scalability and cost-effectiveness, Ethernet/IP has become the underlying technology of data communications and should be well understood by all players in the telecommunications industry.

    This 2-part webinar series addresses the fundamentals of testing Ethernet technology, as well as the tools and standards required in effectively turning up and troubleshooting next-generation Ethernet services.

    In this 2-part webinar series, we will delve deeper into the following topics:

    Webinar #1: February 9, 2017.
    Issuing a birth certificate before delivering Ethernet links
    + Fundamentals of Ethernet technology
    + Physical aspects of data links
    + Bit Error Rate measurements – Are they good enough?
    + Service Activation Methodologies
    - RFC2544
    - ITU.T Y.1564
    + Subscriber Experience (TCP traffic evaluation through RFC 6349)
  • Using Proactive Problem Management to Reduce Monitoring Alerts and Noise Using Proactive Problem Management to Reduce Monitoring Alerts and Noise David Banghart Recorded: Feb 8 2017 53 mins
    In ITIL, Reactive Problem Management is instinctively easier to understand and perform. Proactive Problem Management is murkier. David Banghart presents a concrete example of a successful Proactive Problem Management initiative focusing on server and network devices monitoring alerts. Using collaboration, facilitation, persistence, and data this initiative resulted in a significant decrease in alerts, server / device P1/P2 incidents, and support email / ticket noise.
  • Panel Discussion: Cyber Security Strategies and Trends in 2017 Panel Discussion: Cyber Security Strategies and Trends in 2017 Jeff Costlow, ExtraHop Networks; Francois Raynaud, DevSecCon; Rami Mizrahi, TopSpin Security & Josh Downs, BrightTALK Feb 21 2017 9:00 am UTC 60 mins
    These days it's not a matter of if you'll be breached, but when. Security teams in the modern enterprise must accept that as well as efforts to protect their perimeter, they must also focus on understanding their east-west traffic.

    This panel discussion will look at the trends and technologies influencing cyber security strategy in 2017, in particular those that deal with effectively monitoring your network to ensure your organisation handles vulnerabilities and stays breach free.

    Panelists:

    - Josh Downs, Community Manager - Information Security, BrightTALK (moderator)

    - Jeff Costlow, Director of Security, ExtraHop Networks

    - Rami Mizrahi, VP of R&D, TopSpin Security

    - Francois Raynaud, Founder, DevSecCon

    Tune into this panel conversation if you're a network or security professional looking to hear the latest trends and security best-practices to defend against a constantly evolving opponent.
  • Building a Business Case for IT Service Management Building a Business Case for IT Service Management Jarod Greene, VP of Product Marketing, Cherwell & Lucrecia Chandler, ITSM Training & Comms Manager, Sam Houston Univ. Feb 21 2017 4:00 pm UTC 30 mins
    Lucrecia Chandler, Training and Communications Manager at Sam Houston State University, will share her ITIL and ITSM implementation journey. From managing manual processes with a home-grown work order system to implementing automated ITIL processes using Cherwell Service Management, Ms. Chandler will show how she accounts for service delivery costs and evaluates financial efficiencies.
  • Tech Demo - Imperva Application Protection Portfolio Tech Demo - Imperva Application Protection Portfolio Ajay Uggirala, Director of Product Marketing and Mina Mahdavi, Senior Systems Engineer Feb 21 2017 5:00 pm UTC 60 mins
    Imperva offers comprehensive application protection that has the flexibility to be deployed on-premises or in-the-cloud protecting business-critical applications and infrastructure. This webinar will provide a complete overview of Imperva’s unique application security product portfolio that will enable your organization to defend itself against DDoS attacks, web-based threats and other emerging zero-day attacks. Learn how easy and flexible it is to deploy the solution in any environment and watch a live demo.
  • Unsung Heroes: An Architect's Role in the New IT Operating Model Unsung Heroes: An Architect's Role in the New IT Operating Model Richard Sey, Head of Development Operations (DevOps), Siemens Energy Management; Mark Daly, Client Architect, MuleSoft Feb 22 2017 5:00 pm UTC 60 mins
    With their unique position at the centre of an organization, Architects can play a pivotal role to usher digital evolution and transformation in-line with business and IT objectives, including the adoption of Agile, DevOps and other disruptive paradigms.

    Join Richard Sey, Head of Development Operations (DevOps), Siemens Energy Management, and Mark Daly, Client Architect, MuleSoft, on January 18 at 10am (GMT) for a live webinar as they look at the key role of the Architect in achieving the new IT Operating model. It will cover:

    - A working example from Siemens Energy Management on how they have realised the new IT Operating Model from a business and Architect's perspective to drive operational efficiency, cutting development time by half
    - A view of Enterprise Architecture and DevOps from a leader in the field
    - What an organization needs to support delivery of the new IT Operating Model, including the creation of a Centre for Enablement (C4E), which has reduced dependency on Central IT in the Lines of Business at Siemens by 25%
  • SQL Server 2016: Just a Few of Our DBA's Favorite Things SQL Server 2016: Just a Few of Our DBA's Favorite Things Rodney Landrum, Consulting Services Manager, Ntirety Feb 22 2017 8:00 pm UTC 60 mins
    Join Rodney Landrum, Consulting Services Manager at Ntirety, a division of HOSTING, as he demonstrates his favorite new features of the latest Microsoft SQL Server 2016 Service Pack 1.

    During the webinar, Rodney will touch on the following:

    • A demo of his favorite new features in SQL Server 2016 and SP1 including:
    o Query Store
    o Database Cloning
    o Dynamic Data Masking
    o Create or Alter
    • A review of Enterprise features that are now available in standard edition
    • New information in Dynamic Management Views and SQL Error Log that will make your DBAs job easier.
  • How far can you trust AI How far can you trust AI Greg Pollock, VP of Product at UpGuard Feb 22 2017 9:00 pm UTC 60 mins
    Machine learning is both cool and valuable, but to apply it effectively requires that we disregard the former in order to be rigorous about the latter. In this session we take a hard look at the qualities that make machine learning fit for purpose for problems in cyber security in order to lay out a global roadmap for how machine learning can solve security problems today. Even more importantly, our bottom-up analysis of machine learning will chart the areas where an excessive faith in automation can become harmful to a business' security posture.

    About the presenter:

    Greg has previously managed products and product teams for gaming and education startups with a focus on meaningful, measurable engagement loops. His games have been ranked in the top ten by traffic on Facebook, the top ten by revenue on the App Store, and as the Editor's Choice in the App Stores of over 70 countries.
  • The Fundamentals of Testing Ethernet Technology. Part #2 The Fundamentals of Testing Ethernet Technology. Part #2 Diong Ming Cheng, Application Engineer, EXFO Feb 23 2017 6:00 am UTC 60 mins
    The surge in web-based, bandwidth-intensive applications has created new opportunities to deliver increasingly advanced services at higher speeds, alongside cutting-edge technologies. With its unmatched scalability and cost-effectiveness, Ethernet/IP has become the underlying technology of data communications and should be well understood by all players in the telecommunications industry.

    This 2-part webinar series addresses the fundamentals of testing Ethernet technology, as well as the tools and standards required in effectively turning up and troubleshooting next-generation Ethernet services.
    In this 2-part webinar series, we will delve deeper into the following topics:

    Webinar #2: February 23, 2017

    Birth certificates: A summary and troubleshooting basics
    +Ideal Birth Certificate testing
    +Troubleshooting
    -What is unique about 100G testing?
    -VLAN scan
    -Through Mode
    -The impact on quality of service (QoS) experience

    Get the insights you need to achieve faster Ethernet service turn-up with first-time-right results!
  • Protecting Your Data with Effective Incident Response, Monitoring & Threat Intel Protecting Your Data with Effective Incident Response, Monitoring & Threat Intel Stuart Davis, Director, Mandiant & David Grout, Systems Engineering Director, FireEye Feb 23 2017 11:30 am UTC 45 mins
    Protecting against data loss is a key focus of any organisation’s information security program. However it is not always that easy to put long term initiatives in place with consistent monitoring and response effectiveness to mitigate against advanced attacks where intellectual property may be the target.

    In this webinar Stuart and David will explain how effective incident response, long term monitoring and threat intelligence can help deal with data protection against advanced persistent threats (APTs) in this modern age of cyber warfare.
  • Calculation Tools & ICT Insights on energy saving:SAT-S, Save@work, GreenSpector Calculation Tools & ICT Insights on energy saving:SAT-S, Save@work, GreenSpector Thomas Corvaisier (Greenspector), Frédéric Croisson (Deloitte), Karen Robinson (Save@Work) Feb 23 2017 2:00 pm UTC 60 mins
    The 4th ICTFOOTPRINT free webinar has crucial information on ICT Calculation tools and Sustainable ICT insights on energy savings, on 23rd February 2017, 15:00 CET.

    Thomas Corvaisier (CEO of GREENSPECTOR) will introduce the concept of software eco-design, and tell us how it may help lowering the consumption of IT resources while preserving performance and user experience.

    Frédéric Croisson, from Deloitte Sustainability, will showcase the ICTFOOTPRINT.eu Self-Assessment Tool for Services (SAT-S), a useful, quick and easy-to-use tool that calculates the carbon footprint of your ICT services. The tool helps users not only to make informed decisions about how to make an ICT service sustainable, but also discover the impact of ICT devices & activities in terms of Green House Gas emissions and primary energy consumption. (SAT-S will be launched very soon).

    Karen Robinson will share some sustainable ICT practices and introduce the save@work initiative, which encourages public sector employee’s to come together in teams to reduce the energy consumption of their building by making small changes to their everyday energy consuming behaviours. Adding an element of competition to the project has been a significant driver in encouraging teams to really examine and challenge those unconscious energy consuming behaviours. The scale of working in a large office has also highlighted those practices that on their own seem to make almost insignificant savings but when applied across an office of over 300 people, have a very different impact.

    The webinar will be moderated by Silvana Muscella, Project Coordinator of ICTFOOTPRINT.eu and CEO of Trust-IT Services. Silvana has a broad experience in ICT sector, focusing on high-level strategy building, the delivery of multichannel platforms, business acquisition & development & strategic marketing for international clients.
  • Under Attack: Managing Small Business Cybersecurity Risk in 2017 Under Attack: Managing Small Business Cybersecurity Risk in 2017 Emory Simmons, President of CMIT Solutions of South Charlotte Feb 23 2017 4:00 pm UTC 60 mins
    Over the last few months, cyberattacks have dominated the news, creating uncertainty about how best to protect the value small business owners have worked to create. In this webinar, Emory Simmons, President of CMIT Solutions of South Charlotte, outlines today’s online threats and lays out a plan small businesses can use to manage risk.

    Invest an hour to attend, Under Attack: Managing Small Business Cybersecurity Risk in 2017, on February 23rd at 11:00 am EST for answers to the questions below:

    - What’s the likelihood my company will be targeted by a hacker?
    - If my data is in the cloud, they are responsible for data breaches, right?
    - Are ransomware attacks really that widespread?
    - Does business insurance cover breaches?
    - What can I do today to protect myself and my company?
  • ITSM, ITAM and The Internet of Things: Peaceful Evolution or Armageddon? ITSM, ITAM and The Internet of Things: Peaceful Evolution or Armageddon? George Spalding, EVP, Pink Elephant and Jim Blayney, CA Technologies Feb 23 2017 5:00 pm UTC 60 mins
    With the “Internet of Things”, everything is connected to everything else. How do I define what’s in my infrastructure? Is there a network perimeter anymore? An end-point? A gateway? What about tools to manage this; how are IT Service Management (ITSM) and IT Asset Management (ITAM) impacted? With billions of objects of all kinds joining “the network” it’s more important than ever to use automation to manage the assets of the organization and their interrelationships with other assets. Join George Spalding, EVP, Pink Elephant and Jim Blayney, CA Technologies as they discuss what’s in the future for ITSM and ITAM as they relate to the Internet of Things.
  • 2017 Webroot Threat Brief 2017 Webroot Threat Brief Tyler Moffitt | Senior Threat Research Analyst Feb 23 2017 6:00 pm UTC 45 mins
    Get insights into the threat landscape.

    Presented by Tyler Moffitt, senior threat research analyst at Webroot, this webinar is based on data derived from the Webroot Threat Intelligence Platform, Webroot’s machine learning and contextual analysis engine.

    Comprised of millions of connected sensors and endpoints, in 2016 the Webroot Threat Intelligence Platform observed:

    •94% of malware and PUAs were seen only once
    •Approximately 1/3 of URLs were high risk
    •Zero-day phishing URLs doubled
    •And more…

    Get the insights you need to stay ahead of the malware curve in 2017.

    We hope you can join us for this live, educational session!
  • Beacons and Probes: Where Wi-Fi Analysis Begins Beacons and Probes: Where Wi-Fi Analysis Begins Devin Akin, CEO, Divergent Dynamics Feb 23 2017 6:00 pm UTC 60 mins
    If you're a Wi-Fi administrator, consultant, or surveyor, and you've always wanted to learn Wi-Fi protocol analysis, this webinar is for you. The 802.11 standard is over 3,500 pages and still growing quickly, so where should you begin?

    Join industry veteran and Wi-Fi analysis expert Devin Akin as he takes us on a detailed journey through beacons and probes. A solid understanding of the functionality, best practices, and contents of beacons and probes is the essential starting point for those wireless engineers who want to use protocol analyzers for detailed troubleshooting.
  • Unlocking Data and Clinical Applications with APIs: The New Face of Health IT Unlocking Data and Clinical Applications with APIs: The New Face of Health IT Matt Serna, Manager, Industry Marketing; Jonathan Ben-Hamou, Enterprise Systems Architect, ICOE Group Feb 28 2017 4:00 pm UTC 60 mins
    As healthcare organizations seek to unlock Electronic Health Record (EHR) data and develop modern clinical applications, health APIs can be used to simultaneously increase IT agility and improve data security.

    Furthermore, APIs (Application Program Interface) and API management serve as a core enabler for development on the SMART on FHIR (Fast Healthcare Interoperability Resources) platform, which promises to improve clinical care, research, and public health by supporting application interoperability.

    Join MuleSoft and ICOE Group for a discussion on how APIs can serve as a key enabler for EHR connectivity initiatives, and a live demo showcasing how MuleSoft’s Anypoint Platform can be used to develop a SMART on FHIR clinical application.

    Attendees will learn:

    - What impact upcoming legislative changes may have on health IT, and how APIs can insulate healthcare organizations from potential disruption.
    - How to build and manage APIs in a way that improves health data security and increases IT agility.​
    - How MuleSoft's Anypoint Platform enables the development and adoption of SMART on FHIR clinical applications.
  • Take Agile to the Next Level: Featuring Forrester Take Agile to the Next Level: Featuring Forrester Forrester VP and Principal Analyst, Margo Visitacion and Agile Advisor, CA Technologies, Laureen Knudsen Feb 28 2017 6:00 pm UTC 60 mins
    According to recent research, “67% of high-performing CEOs are actively embracing agility, and 100% of them state that their companies actively experiment with new products and services.”* To deliver what customers really want, improve your bottom line and see teams really engage, you need to go beyond sprints and standups to business-level agile.

    As the speed of business grows and more competitors adopt agile, grassroots approaches just won’t cut it anymore. “Doing agile” doesn’t guarantee business value, and many companies now have the opportunity to connect their overall business strategy to the execution of the work. Are your agile practices improving or flatlining? Better yet, are they benefiting your bottom line?

    Join CA Technologies and guest speaker Margo Visitacion, Forrester VP and Principal Analyst in Enterprise Architecture, on February 28, at 10:00 AM PT / 1:00 PM ET, for a webinar packed with research-backed tips on sustainable, high-performance agile at scale.
  • Key Considerations for Migrating Graphics Workloads to the Cloud Key Considerations for Migrating Graphics Workloads to the Cloud Alex Herrera, Sr. Analyst, Jon Peddie Research & Ziad Lammam, Teradici Feb 28 2017 6:00 pm UTC 45 mins
    Moving to “The Cloud” is becoming a norm these days as it now provides better security and flexibility that enterprises are looking for in today’s ever growing “Big Data” landscape! Organizations with graphics workloads and interactive applications are looking for ways to consolidate their workstations to decrease CapEx and OpEx while ensuring data security for a disperse and mobile workforce.

    Alex Herrera, a senior analyst with Jon Peddie Research, author, and consultant to the world’s leading computer graphics and semiconductor companies will talk about on how enterprises can collocate their graphics intensive applications and workstations in the cloud to increase productivity and enhance collaborative working environment for creative professionals and design engineers in various verticals like: Media & Entertainment, Automotive & Manufacturing, Architecture, Engineering, Construction.

    This webinar will introduce key considerations in moving high-performance workstation to the cloud and provide valuable insights including:

    • Physical workstations vs. virtual workstations in the cloud
    • Choosing among cloud workstations - Private, Public or Hybrid
    • What to consider when moving to the cloud

    Teradici’s CTO Randy Groves will share how Cloud Access Software and PCoIP technology can enable you to securely migrate graphics intensive workloads and applications to the cloud while providing a seamless and “workstation-like” end user experience.

    Those who attend the webinar will receive a copy of the slide deck.

    Q&A will follow at the end of the session.
  • Stroke of genius; The only known way to fully protect against keystroke loggers Stroke of genius; The only known way to fully protect against keystroke loggers Peter Ridgley, President, Verterim inc. CJ Brunet, President, Advanced Cyber Security Mar 2 2017 5:00 pm UTC 60 mins
    According to recent reports, the majority of advanced cyber attacks start with stolen credentials obtained by keyloggers. Join Peter Ridgley, President of Verterim and CJ Brunet, President of Advanced Cyber Security on March 2nd at 12 pm est. for an EndpointLock demonstration and discussion. Learn how this solution is providing encryption at the keystroke level and how this will benefit your RSA Archer controls environment to address PCI, Healthcare, Financial Services and other regulatory requirements.
  • Continuous Delivery = Agile + DevOps: Learn more with Guest Forrester Continuous Delivery = Agile + DevOps: Learn more with Guest Forrester Forrester VP and Principal Analyst, Diego Lo Giudice and Dan Rice, Agile Advisor, CA Technologies Mar 2 2017 5:00 pm UTC 60 mins
    The Global Agile Software Application Development Online Survey from Forrester Research, Inc. shows that a third of firms have been practicing agile for more than five years, and 54% have successfully scaled their Agile practices to more than half their teams.*

    People who practice agile methods often talk about "pulling quality forward." This and other agile tenets (delivering early and often, reducing batch size, inspecting and adapting, creating a collaborative culture and focusing on customer value) are designed to help organizations get valuable, high-quality features out the door, fast. But they can't happen just in engineering: agile succeeds as a mindset that's systemic throughout your organization.

    Join CA Technologies and guest speaker Diego Lo Giudice, Forrester VP and Principal Analyst in Application Development + Delivery to find out how YOU can help make your business an agile business by implementing agile both upstream (through your business portfolio) AND downstream (through testing and operations).

    If you're ready for a strategic, collaborative approach to delivering value to customers, then you won’t want to miss this webinar.


    *Forrester Research, Inc. “The 2015 State Of Agile Development: Learn From Agile Expert Firms,” August 2015
  • How Not to Get Fired as a CISO How Not to Get Fired as a CISO Shahar Ben-Hador, Chief Information Security Officer (CISO) and Paul Steen, Vice President, Global Product Strategy Mar 2 2017 6:00 pm UTC 60 mins
    Seasoned CISOs know that failure to plan past a two-year window is dangerous— to both their company and their job security. But it is all too common for many security strategies to only look two years out.

    That’s why Imperva’s own CISO is going to devote this next Cybersecurity Webinar to exploring the phenomenon of the Two-Year Trap, its impact, and how to avoid it.

    Join this webinar featuring Shahar Ben-Hador, Chief Information Security Officer (CISO) and Paul Steen, Vice President, Global Product Strategy for a lively interactive session that will discuss:

    *What is the Two-Year Trap and how to avoid it
    *How to manage the long-term vs. short-term security view
    *What do about trendy security attacks

    Join us to learn how CISOs can extend their life expectancy with a long-term view.
  • Deploying an All-Wireless Office with an AirMagnet Tool Box - Lessons Learned Deploying an All-Wireless Office with an AirMagnet Tool Box - Lessons Learned George Stefanick, Wireless Architect, Houston Methodist Hospital Mar 2 2017 7:00 pm UTC 60 mins
    The “All-wireless Office” deployments have started to gain momentum in the enterprise space, as organizations depend on wireless as the primary access method. In this web session, George Stefanick will share his real world hands on experience deploying an all wireless office utilizing AirMagnet’s suite of tools. George will share his lessons learned designing, deploying and troubleshooting in an all wireless office environment.
  • What to Look For in a Project & Portfolio Management Solution What to Look For in a Project & Portfolio Management Solution Lynn Reling Mar 7 2017 6:00 pm UTC 60 mins
    Companies invest in Project & Portfolio Management (PPM) solutions because they are looking for a central platform to gain visibility on projects, track and report on progress, and align their strategy to execution. But with so many options in the market, it’s hard to know if you are investing in the solution that is right for your current and future business needs. Join this webinar on Tuesday, March 7, 2017 for an inside view into the key features and functionality to look for in a dynamic PPM solution.

    Whether you are new to PPM automation, or looking to replace a PPM solution you’ve invested in already, this webinar will discuss:
    - Best practices for researching and selecting the right solution for your unique needs
    - Must haves and deal breakers to look out for during the selection process
    - Critical differentiators that will determine your success
  • Unleashing the Enormous Power of Service Desk KPIs Unleashing the Enormous Power of Service Desk KPIs Jeff Rumburg, Managing Partner at MetricNet Mar 7 2017 7:00 pm UTC 60 mins
    An overview of best practices in Service Desk Performance Measurement.

    HEAR how the industry's top performing Service Desks track and trend their performance!

    LEARN how to use KPIs diagnostically to achieve World-Class Performance!

    APPLY Best Practices in Service Desk Performance Measurement and Management!

    In this webcast, MetricNet will share the key success factors in performance measurement from the industry's top performing Service Desks!
  • To the Cloud and Beyond: Modernizing the Health IT Industry To the Cloud and Beyond: Modernizing the Health IT Industry Matt Serna, Healthcare Marketing Manager, MuleSoft; Mohammad Fasihi, Healthcare Strategy Tech Advisory, PwC Mar 14 2017 3:00 pm UTC 45 mins
    The promise of the cloud in healthcare is clear; delivering on that promise, less so. Security and HIPAA compliance challenges, combined with the technical difficulty of configuring on-premise EHR systems to co-exist with modern cloud platforms, have delayed cloud adoption in the industry.

    This webinar will share how Anypoint Platform’s unique combination of data integration and API lifecycle management can help power the rapid, secure adoption of Salesforce and other modern healthcare cloud applications. It will also showcase how PwC has leveraged the MuleSoft platform to develop innovative solutions for its healthcare clients, and feature a demo of PwC's Smart Agent.

    Attendees will learn:

    - Common pitfalls healthcare organizations face in migrating to the cloud, and how they can be addressed with a hybrid integration model
    - How APIs can be used to increase the security and governance of health data
    - How PwC leverages MuleSoft’s platform to drive business outcomes in healthcare
  • Resolviendo problemas en WiFi 802.11ac: Hazlo rápido y simple Resolviendo problemas en WiFi 802.11ac: Hazlo rápido y simple Pepe Bonilla Cepeda Mar 14 2017 4:00 pm UTC 90 mins
    Con el avance de la tecnología, y el incremento en las tasas de transferencia el mantenimiento de redes WiFi puede ser complicado. Cuando comenzamos con afirmaciones vagas de los usuarios como “el WiFi está lento”, o “no me puedo conectar” identificar la causa raíz que provoca su malestar puede ser costoso y consumir mucho tiempo. Examinaremos métodos básicos de atención de problemas usando lo último en equipos de prueba para reducir tiempo y costo de corrección de fallas. Estoy incluye nuevas mejoras en el flujo de trabajo para equipos de trabajo distribuidos entre diferentes locaciones.

    Acompáñenos en esta sesión para conocer sobre las mejores prácticas para mantenimiento de redes inalámbricas.
  • iSpeak™ DevOps: Containerizing your Apps for Cloud Deployments iSpeak™ DevOps: Containerizing your Apps for Cloud Deployments Jeanne Morain, Earl Greer, and Rahul Tripathi Mar 14 2017 5:00 pm UTC 30 mins
    Containers are being used to revolutionize how software is developed, tested, and delivered from inception to launch. Join Jeanne Morain and special guest Earl Greer from Connection and Rahul Tripathi from HPE. Earl Greer will provide an overview on how containers are transforming DevOps journey. Rahul will discuss the journey that HPE Software is taking to modernize the IT Operations Management portfolio, moving beyond traditional monolithic software delivery to a more agile approach, incorporating microservices and containers. Find out how HPE is progressing on this journey to accelerate IT to run at the speed of DevOps.