Hi [[ session.user.profile.firstName ]]

IT Service Management

  • The Seventeen Real Processes The Seventeen Real Processes Greg Rowe Recorded: Oct 28 2016 30 mins
    Surveying the process diagrams in ITIL reveals seventeen processes with flowcharts, unlike the other nine. What's unique about them? This presentation puts it all together into a process reference model of what really works across the Service Lifecycle. It also organizes them into four logical sets and functional groups so you can flexibly grow process maturity in any direction under simplified leadership
  • Mobile Strategy: The Benefits of Using an Integrated Solution Mobile Strategy: The Benefits of Using an Integrated Solution Chris Marsh, Research Director at 451; Emil Stoychev Progress, Product Manager at Progress Digital Factory for Mobile Recorded: Oct 27 2016 54 mins
    Companies have struggled to find their feet when it comes to combining technology, people and workflow in their mobile application development strategies. All too often fragmented technologies have impeded progress. As technologies mature however and mobile (as distinct from pure web development) becomes better understood, there is light at the end of the tunnel. In particular integration across the lifecycle is delivering significant productivity gains for developers and business stakeholders that makes moving from handfuls of apps to a scaled mobile app strategy more of a reality.
  • Improve Network Security Using a Wired and Wireless Portable Tool Improve Network Security Using a Wired and Wireless Portable Tool Mike Pennacchi – Owner, Network Protocol Specialists, LLC. Recorded: Oct 27 2016 57 mins
    Network security is on the top of every network administrator’s mind. While firewalls and intrusion detection devices do a good job of blocking threats from the outside, it is necessary to have a tool that can easily be moved around the network. Such a tool can be used to monitor the conversations to and from a device, as well as monitoring the wireless network.

    That is where the OptiView XG comes in. Join us for this webinar introducing this single, self-contained tablet, that provides the ability to monitor both wired and wireless networks, analyze the traffic, and provide visibility into potential threats. The OptiView XG has integrated tools and runs the Windows operating system, allowing additional security tools to be loaded.

    In this webinar, we will explore how you can use OptiView XG to:

    - Get in-line, monitor conversations to/from devices
    - Capture wired packets at full line rate
    - Export discovered device information to importable files
    - Monitor the 2.4 and 5 GHz wireless frequencies, identifying devices such as wireless cameras
    - Perform site surveys, which may be used to identify rogue networks and access points
    - Compare actual wireless network with a predefined policy
    - Create reports, detailing the policy violations

    About the presenter:

    Mike Pennacchi is the founder and owner of Network Protocol Specialists, LLC. For the last 20 years, Mike has been traveling the world teaching classes on network troubleshooting and analysis. When he is not teaching classes on network troubleshooting, Mike is using the OptiView XG to troubleshooting critical network problems for his clients. The methods and procedures used to troubleshoot these problems is then brought back into the classroom, to ensure the students are getting timely and accurate information.
  • Why is CONSUMER Analytics not working for you? Why is CONSUMER Analytics not working for you? Jayakanthan Chidambaram, Practice Head - Analytics & Adarsh Nellika, Principal Solutions Architect Recorded: Oct 27 2016 29 mins
    Ease and Multitude of information to consumers leads to evolving patterns. Now, Businesses need to change far more frequently. Ability of moulding your ecosystem to adapt the constant change is primordial for survival. Mere flashy data dashboards will not suffice.

    Businesses need a plethora of analytics solutions well-integrated with legacy systems. A good Consumer analytics solution will enable faster turnaround in decision implementing and getting the most out of the complex Consumer Engagement. Is your consumer analytics good enough for combating change?

    Join this webinar to learn more about:

    1. Why you should align Business goals with Customer Analytics?
    2. How to improve Customer Experience?
    3. Leverage value from Customer Data
    4. Understanding Customer Life-cycle analytics
    5. Use-cases of successfully implemented Customer Analytics
  • Agile for Speed, productivity and … happiness  Agile for Speed, productivity and … happiness  Longda Yin, Principal Agile Consultant Recorded: Oct 27 2016 53 mins
    Agile employees outperform so-called “hard workers” by nearly 20 percent, and research from Korn Ferry found that companies with more agile executives had 25 percent higher profit margins than their peers. Given the pervasiveness of agile in software development circles, and the pervasiveness of software as the backbone for every business today, it’s no surprise that agile tenets have pervaded employee expectations about the workplace. It’s why some of our agile coaches encourage customers to use employee happiness as a productivity metric.  
    Agile cultures are engaging cultures, and engaging cultures produce engaged employees. Are you ready to get going? We can help. Join us on Thursday, October 27, 10am PST / 1pm ET for this engaging webinar.
  • Is Your Asset Data Actionable? Is Your Asset Data Actionable? Allen Biehl - Director of Professional Services, Snow Software North America Recorded: Oct 27 2016 31 mins
    Chances are, your company has several sources of data for the assets deployed throughout the enterprise. Systems management tools. Service management tools. Asset management tools. There’s no shortage of data. What you’re missing is actionable information, geared toward managing your software licenses. The foundation of any best-practice SAM program rests on the quality and completeness of the asset data being used. This webinar will provide you with some guidelines to ensure the data you’re using is complete (mobile devices, desktop/laptops, data center servers and cloud-based subscriptions). Then, we’ll guide you through the concepts of data normalization and consolidation. Finally, we’ll help you understand the best way to put this information to work for you, to lower the cost of your software your organization consumes.
  • Modernisieren Sie Ihr Change Management & minimieren gleichzeitig das Risiko Modernisieren Sie Ihr Change Management & minimieren gleichzeitig das Risiko Silke Radde (Sr Solution Engineer) and Jens Kindgen (Sr Solution Engineer) Recorded: Oct 27 2016 39 mins
    Durch neue Technologien ändert sich die Welt um uns herum immer schneller, was auch größere Auswirkungen als jemals zuvor mit sich bringt. Zum Beispiel stellt das Konsumieren von Unternehmens-IT die gängige Arbeitspraxis vor neuen Herausforderungen. Auch die enormer Ausbreitung von Geräten und Endpunkten führt dazu, dass sich Unternehmen mit Internet of Things Strategien beschäftigen müssen. Zudem werden durch Virtualisierung und Cloud Technologien neue, revolutionäre Wege eingeleitet, wie wir heutzutage Services konsumieren. Aber, das Handhaben von komplexen Infrastrukturen ist schwierig, ein erfolgreiches Managen von Änderungen (Changes) über diese vielschichtige Infrastruktur hinweg kann ein “Alles oder Nichts” für ein Unternehmen bedeuten.

    Hier nun die richtige Balance zwischen Agilität und Kontrolle zu finden, ist extrem kritisch für eine IT Organisation, die sowohl das Ziel hat, Risiko zu minimieren aber dennoch Business zu ermöglichen.

    Dieses Webinar stellt die entscheidenden Grundlagen für einen neuen, modernen Ansatz im Change Management dar (der ebenfalls die Bereiche Configuration und Release Management tangiert), um es IT Abteilungen zu ermöglichen, Changes effektiver durchzuführen:
    - Sinnvolle Automation: Eliminieren des Risikos und dies lieber früher als später durchführen
    - Von Daten zu Einblicken gelangen: bessere Entscheidungsfindung mit kontextabhängigen Daten
    - Gelegenheitsnutzer besser unterstützen: Einfache und intuitive Benutzererfahrung unterstützen
  • Selecting the Right ITSM Vendor in the Digital Management Age Selecting the Right ITSM Vendor in the Digital Management Age Eveline Oehrlich, Principal Consultant, Forrester Research and Elinor Klavens, Researcher, Forrester Recorded: Oct 26 2016 40 mins
    f you are planning on replacing your IT Service Management tool, it's critical to understand how the ITSM landscape is evolving and the important role Digital Service Management plays within the modern enterprise. In this webinar, Forrester Research showcases how to identify the key capabilities you should consider when evaluating solutions and selecting the right vendors for your short list of ITSM tools. Forrester Research Analyst Eveline Oehrlich leads the discussion about Digital Service Management and how it directly impacts ITSM.
  • Agile Service Delivery Agile Service Delivery Claire Agutter and Jayne Groll Recorded: Oct 26 2016 63 mins
    In this lively webinar we are pleased to welcome Claire Agutter of ITSM Zone and Jayne Groll from the DevOps institute to talk about Agile Service Delivery and answer the following questions:
    1. Why are ITSM organizations looking to be more agile?
    2. What does it mean for existing frameworks like ITIL?
    3. What are organizations adopting? (agile ITSM, DevOps)
    4. What is the role of tools and techniques such as process hacking to achieving agile service delivery?
    5. What are the business benefits and value?

    The webinar will cover topics that bridge Delivery Agility and Business Agility in The Agility Series.

    About our presenters:
    Claire Agutter is the lead tutor for ITSM Zone (www.itsm.zone), providers of high quality, accredited online training for IT professionals. Claire uses her background in service management operations and consultancy to blend old and new best practice to give organizations the toolkit they need to deliver business value. From ITIL to DevOps, OBASHI and Agile Service Management, Claire believes in sharing knowledge and experience between organizations, and hosts the popular ITSM Crowd hangouts that provide practical advice to professionals around the world.

    Jayne Groll is a Board Member of the DevOps Institute (DOI). She is also President of ITSM Academy. Jayne carries many IT credentials including ITIL Expert™, Certified ScrumMaster, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE)™ . Her IT management career spans over 25 years roles across a wide range of industries. Jayne is very active in the ITSM, Agile and DevOps communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.
  • IT Asset Management: The data perspective IT Asset Management: The data perspective Charlie Betz, Founder, Digital Management Academy Recorded: Oct 26 2016 49 mins
    IT asset data overlaps with configuration management, monitoring systems, and even Fixed Asset systems. Understanding these relationships is essential to managing digital systems. This webinar will provide an in-depth discussion of the various sources for IT asset data, what they mean, and how they interact. What does it mean to have something in the IT Asset Management system but not in the CMDB? Or in the Fixed Asset system but not the Monitoring system?

    Attendees will a hear a detailed and specific analysis of the various cases that make managing IT data so interesting and challenging.
  • Defeating Polymorphic Phishing Defeating Polymorphic Phishing George Anderson | Director of Product Marketing Recorded: Oct 26 2016 41 mins
    Phishing has long been one on the most successful ways of compromising users and also organizations’ networks. This webinar looks at the state of Phishing today, recommends what people, processes and technology can do to minimize the risks. And discusses a new Real-Time Anti-Phishing solution that is defeating this highly effective compromise.
  • CMDB – When Failure is Not an Option CMDB – When Failure is Not an Option Adam Mason and Terrell Pursley Recorded: Oct 25 2016 33 mins
    Join two of our CMDB experts on Tuesday, October 25th for an exclusive web clinic, and learn our secrets for getting CMDB right the first time.

    You invest significant time and resources on your CMDB, and failure is not an option. Sign up today and learn how to guarantee success.
  • The Why and How of Monitoring DICOM Performance The Why and How of Monitoring DICOM Performance ExtraHop Networks Recorded: Oct 25 2016 19 mins
    Radiology departments and medical imaging units are among the fastest-growing, most profitable services provided by healthcare organizations. DICOM (Digital Imaging and Communications in Medicine), is a binary, upper-level protocol used to store and transmit medical images. When DICOM deployments malfunction, or work slowly, patient experience suffers, and cashflow drops.

    Monitoring DICOM with an eye for performance optimization is increasingly critical for successful healthcare providers. This webinar discusses how ExtraHop can provide the visibility needed to maintain peak DICOM performance in deployments of any size.
  • CA PPM in der Praxis – Teil 1: Applikation Portfolio Management CA PPM in der Praxis – Teil 1: Applikation Portfolio Management Peter Säckel/Advisor PPM/CA Technologies Recorded: Oct 25 2016 42 mins
    Wie stellen Sie sicher, dass sich all Ihre Applikationen an Ihren Geschäftszielen ausrichten?
    Passen Sie Ihr Budget für Applikationen regelmäßig an die aktuelle Geschäftsstrategie an?

    Dieses Webinar möchte aufzeigen, wie Sie eine komplette Übersicht zu Ihrer Applikationslandschaft erhalten, diese objektiv hinsichtlich Geschäftszielen bewerten und dabei Redundanzen oder unnötige Applikationen identifizieren.

    Das damit verbundene Einsparungspotential könnte in sinnvolle Innovationen oder Unternehmenstransformation eingesetzt werden.

    Diese Webinar-Reihe beginnt mit dem Thema Applikation Portfolio Management und wird sich in weiterführenden Webinaren mit ausgewählten Themen aus der PPM-Welt ergänzen.
  • Ever Have Problems Validating Performances of Wired and Wi-Fi Networks, and Want Ever Have Problems Validating Performances of Wired and Wi-Fi Networks, and Want Bai Qing, Technical Director, SystemEngineer360 Pte Ltd Recorded: Oct 25 2016 45 mins
    Want to learn more about point-to-point performance testing of traffic streams across the network infrastructure by assessing its throughput, loss, latency, and jitter characteristics? Join our expert in this live webinar, who will introduce you to the OneTouch AT Analyzer's Wired & Wireless Performance Tests capabilities - a sure way to validate performances of wired and Wi-Fi networks.
  • Managing Your RF Spectrum... something nobody ever does, and absolutely should d Managing Your RF Spectrum... something nobody ever does, and absolutely should d Bai Qing, Technical Director, SystemEngineer360 Pte Ltd Recorded: Oct 25 2016 42 mins
    Many administrators will admit that they reactively manage their RF spectrum, waiting until client devices experience connectivity or performance problems before troubleshooting. Some administrators may incorrectly suppose that relying on Radio Resource Management (RRM) will solve their spectrum problems, but RRM algorithms simply react to RF interference sources. How then should we proactively manage our RF spectrum in order to lower OPEX, increase performance, and to get the expected ROI from our Wi-Fi systems? Join Wi-Fi expert Bai Qing as he teaches industry best practices for protecting and managing your most precious resource: airtime.
  • Atacando problemas de Power over Ethernet (PoE) Atacando problemas de Power over Ethernet (PoE) Pepe Bonilla, Gerente de Ventas – LATAM, Netscout Systems, Inc. Recorded: Oct 24 2016 63 mins
    PoE simplifica y reduce los costos de instalación gracias a que sólo es necesario un cable para proveer datos y energía. Puede ser de utilidad en edificios viejos en dónde no es fácil instalar tomas de corriente eléctrica para energizar dispositivos que podrán estar montados en el techo o en los muros. Los dispositivos que hoy frecuentemente utilizan PoE son cámaras para video vigilancia, puntos de acceso para WiFi, teléfonos VoIP, entre otros.

    Participe en esta sesión y aprenda sobre las mejores prácticas para configurar y poner en operación PoE, así como las prácticas recomendadas para atacar los problemas que con mayor frecuencia se pueden enfrentar.

    La agenda para este webinar es:

    •Beneficios de utilizar PoE
    •Principios de funcionamiento del PoE
    •Puntos de falla
    •Validación de desempeño del PoE
    •Instrumentos y métodos para atacar problemas en PoE
  • Data Center Colocation: Is it the Right Approach for the Enterprise? Data Center Colocation: Is it the Right Approach for the Enterprise? Kelly Morgan - 451 Research, Jim Leach- RagingWire, Bill VanCuren- NCR Recorded: Oct 21 2016 36 mins
    Is Data Center Colocation the Right Approach for the Enterprise? A 451 Conversation with the CIO of NCR.

    Large enterprises have traditionally owned and operated their own data centers. But the capital and personnel requirements of owning and operating your own data centers as well as the strategic distraction, are causing many enterprises to consider replacing their data centers with a mix of colocation and cloud computing.

    In this webinar, Kelly Morgan, Vice President at 451 Research and one of the leading authorities on the economics and finances of the data center and hosting industries, will present the key considerations for enterprises as they evaluate colocation. Then, William VanCuren, Chief Information Officer at NCR, will join Kelly for a discussion on NCR’s hybrid cloud strategy, including their convergence of public cloud and colocation to support the enterprise
  • ESG's 7 Core Criteria for Comparing and Evaluating ITOA Platforms ESG's 7 Core Criteria for Comparing and Evaluating ITOA Platforms Shaun Henderson & Owen Cole, ExtraHop Networks Recorded: Oct 21 2016 25 mins
    As IT environments grow more sophisticated by the day, complexity rises and many CIOs and IT directors lose visibility of their assets and clarity into each asset's performance. The unfortunate result creates IT 'black boxes,' which bring detrimental hazards to enterprise customers when changes are required or things go wrong within interdependent environments. This problem extends beyond the walls of the data center and spans all offices and mobile workers.

    According to ESG analysts' Dan Conde and Nik Rouda - "Modern monitoring must be real-time, at scale, and capable of providing visibility wherever IT assets reside. IT Operations Analytics is at the forefront of this monitoring evolution, but understanding how these often diverse technologies fit together and what benefits they deliver to IT can be complex."

    Join us for a discussion on Conde & Rouda's seven core criteria for enterprise buyers currently evaluating ITOA and monitoring platforms.
  • Getting in sync with ServiceNow Helsinki Getting in sync with ServiceNow Helsinki Jade Schneider, Sr. Solution Consultant – ServiceNow, Ravi Rajamani, Senior ServiceNow Consultant, Aspire Systems, Recorded: Oct 20 2016 56 mins
    Join this Webinar to learn everything you need to know about ServiceNow® upgrades, release cycle, how to upgrade to the latest versions, and benefits of upgrading. ServiceNow releases newer versions to deliver exciting new features to help its users quickly address problems in IT Service Management, IT Operations Management, Business Management, Application Development, Security Operations, and so on.

    Aspire Systems, ServiceNow registered solutions partner, is hosting this webinar to help you realize the full potential of the ServiceNow upgrades, maximize its efficiency in your organization and boost productivity

    Key topics covered in the webinar include:
    - Understanding ServiceNow Upgrades, Patch and Hotfix releases.
    - Timeline/ Pattern of ServiceNow upgrades.
    - Creating an upgrade and testing checklist.
    - Sample scenarios where upgrade might cause issues.
    - Upgrade best practices.
    - Helsinki – an overview on the latest release
    - A quick sneak-peek on ServiceNow roadmap and what’s next.
  • Gen 4 Attacks: Web Behavior Analytics to Protect Websites Gen 4 Attacks: Web Behavior Analytics to Protect Websites Eric Ogren, Senior Analyst at 451 Research, & Omri Iluz, CEO of PerimeterX Recorded: Oct 20 2016 58 mins
    Join Eric Ogren, Senior Security Analyst at 451 Research, and Omri Iluz, CEO of PerimeterX, as they discuss how your best defense against automated website attacks rests with an approach founded on analyzing the behavior of humans and bots. 451 Research has talked with organizations that have saved millions in fraudulent transactions after embracing a behavioral analysis approach to security.

    Sophisticated attackers are commercially motivated, using automated attacks to inflict damage. By abusing encoded business logic, they utilize real browsers to take over accounts, perform fraudulent purchases and scrape intellectual property, without triggering traditional security mechanisms. Through advanced techniques of cloaking from the world of malware, they disguise their nefarious intentions. Signature-based bot detection and WAFs are blind to these new threats, leaving your organization’s website defenseless.

    In this webinar you will learn:

    •How bots have evolved from simple scripts to sophisticated Man-in-the-Browser attacks
    •How to protect against advanced modern attacks utilizing real-user browsers
    •How to detect malicious behavior with Web Behavior Analytics (WBA) technologies
    •Real-world attacks and how organizations use behavioral analysis to prevent them
    •How to future-proof your business and your infrastructure
  • Overcoming the Challenges of Scaling Agile Project Management - 1 PDU Overcoming the Challenges of Scaling Agile Project Management - 1 PDU Andy Jordan, ProjectManagement.com Recorded: Oct 20 2016 57 mins
    Organizations are increasingly looking to expand Agile to a greater number of projects and to increasingly diverse business areas.  The process and tools that served them well for just a handful of software development projects may well struggle to scale vertically and horizontally and organizations need solutions. Join Andy Jordan, ProjectManagement.com as he discusses the need to evolve Agile approaches in different areas and at different scales.

    This session is approved for 1 Project Management Institute (PMI) PMP Credit.
  • Tools and Services for Energy Management - ICTFOOTPRINT.eu Tools and Services for Energy Management - ICTFOOTPRINT.eu Jaak Vlasveld (Director of GreenIT Amsterdam) and Rahib Bashroush (Coordinator of Eureca project) Recorded: Oct 20 2016 61 mins
    “Tools and Services for energy management”, with crucial information about tools to all those who want to improve ICT energy efficiency in their business.

    In less than an hour, Jaak Vlasveld (Director of GreenIT Amsterdam) and Rahib Bashroush (Coordinator of Eureca project) - will provide their valuable insights regarding energy efficiency in ICT.

    Jaak Vlasveld will explain how to achieve energy efficiency gains without impacting the performance and stability of ICT and the potential impact of Life Cycle Assessment on buying new IT equipment.

    Rahib Bashroush will provide his expert advice on the sustainability of data centres, which will explain how to identify and procure environmentally sustainable data centres.
  • The DevOps Approach The DevOps Approach Anthony Orr, ITIL Author & Examiner Recorded: Oct 19 2016 6 mins
    ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. In this short webcast, ITIL Author and Examiner Anthony Orr reviews the do's and don'ts for implementing a DevOps approach. He discusses the synergies between ITIL and IT Service Management and how to adopt the technology to best meet your needs. Learn best practices from ITIL v3 Master Anthony Orr.
  • Spotlight Asia – Investing in India’s Growth Story Spotlight Asia – Investing in India’s Growth Story Reshmi Khurana, Kroll’s Managing Director and Head of South Asia, and Tarun Bhatia, Managing Director at Kroll Recorded: Oct 19 2016 69 mins
    India remains an attractive destination for foreign investors as its economic fundamentals and optimism about its prospects remain strong. From a macroeconomic perspective, India is one of the fastest growing major emerging markets, with recent projections from the International Monetary Fund (IMF) pointing to a fiscal growth of 7.4% versus a 6.6% expansion in China for 2016. Politically, it is more stable than in previous cycles, with the BJP led government initiating a number of reforms and regulatory measures that are instilling economic confidence and raising India’s attractiveness as a destination for FDI. The country’s demographics are equally promising: India is home to 18% of the world’s working-age population (ages 15-64), a growing middle class with increasing purchasing power and a corporate sector that is flexing its muscle domestically and globally.

    Join Kroll’s team as they share the shifting dynamics of investing in India, replete with both risks and rich rewards at every turn. It includes an in-depth commentary by Reshmi Khurana, Kroll’s Managing Director and Head of South Asia, and Tarun Bhatia, Managing Director at Kroll, who will discuss the most urgent risks of cross-border deal-making, offering insights on conducting pre-transactional due diligence on
  • Best Practice highlights of ITSM Tool Selection Best Practice highlights of ITSM Tool Selection Eddie Potts, Principal Consultant Pink Elephant EMEA ltd Nov 1 2016 4:00 pm UTC 60 mins
    The decision to procure or to subscribe to a new ITSM tool invariably involves a significant investment. Such a purchasing decision should be treated like any other significant business investment, yet experience suggests that with regards to ITSM Tool selection the normal rules of procurement good practice are often not heeded.

    Research shows that organisations typically replace their ITSM tools every 3-5 years. This is arguably because organisations suffer a lack of ITSM improvement road maps, which baseline the current state and outline the people, processes and technology resources required to reach the desired state.

    The challenge is compounded as the ITSM tools market is increasing crowded, complex and dynamic. In short ITSM tool selection is a complex decision!

    Join Eddie Potts, Principal Consultant of Pink Elephant EMEA, as he highlights best practice methods of choosing an ITSM tool as an introduction to the ITSM Tooling Whitepaper being released in mid-November 2016.
  • Big Data Drives Big Efficiency Big Data Drives Big Efficiency Matt Aslett - 451 Research Director, Data Platforms and Analytics with Aali Masood, Senior Director, Oracle Nov 1 2016 4:30 pm UTC 60 mins
    Improving the efficiency of existing processes is critical for enterprises, and one of the first proof points of many big data projects. In the long-term enterprises may be looking for big data to generate revenue from new projects and applications, but proving the potential benefits by improving the efficiency of existing business processes – such as optimizing supply chains, or accelerating compliance – is a good place to start. Additionally, operating more efficiently at lower cost and with lower risk enables an organization to redirect budget towards driving growth.

    Join Oracle and 451 Research for a webinar exploring how to make this operational efficiency possible through a combination of data management, statistical analysis and visualization.
  • Live Demo of OptiView XG Live Demo of OptiView XG Tony Fortunato, Senior Network Performance Specialist with The Technology Firm Nov 1 2016 5:00 pm UTC 60 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Tony Fortunato will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • Securing Your Web Apps in Today's Complex Cloud Environment Securing Your Web Apps in Today's Complex Cloud Environment Alex Jones, Security Engineer, Gainsight & Dave Ferguson, Solution Architect, Qualys Nov 1 2016 6:00 pm UTC 60 mins
    Today, securing web applications has become more complex as organizations increasingly deploy and manage their web applications in the cloud. Modern web technologies such as sophisticated JavaScript frameworks and SPAs present increasing challenges to web application scanning, as crawling has become more difficult to manage.

    During this webcast Alex Jones from Gainsight and Dave Ferguson from Qualys will discuss how Qualys has helped Gainsight to:

    - Scan, discover, catalog applications on multiple cloud environments for vulnerabilities and website misconfigurations.

    - Adapt to increasingly complex and new web application technologies.

    - Build an easy-to-use, accurate and scalable scanning program across web application and network infrastructure.
  • Accelerating Digital Operations - The PagerDuty Platform Accelerating Digital Operations - The PagerDuty Platform Dave Cliffe, Group Product Manager, PagerDuty Nov 2 2016 3:30 pm UTC 30 mins
    Hear about the evolution of incident management and how the PagerDuty platform is evolving today and in the future.

    This session is collectively part of PagerDuty Virtual Summit.
  • The Journey of Chaos Engineering Begins with a Single Step The Journey of Chaos Engineering Begins with a Single Step Bruce Wong, Technology Leader, James Burns, Tech Lead, Twilio Nov 2 2016 4:00 pm UTC 26 mins
    Heard of Netflix' Chaos Engineering & the Simian Army? Google's legendary DiRT exercises? Hear about how Twilio is getting started on its journey with Chaos Engineering. This talk is the story of how Twilio got started with Chaos Engineering, lessons learned, and the impact to our engineering culture.

    This session is collectively part of PagerDuty Virtual Summit.
  • Digital Transformation in the Cloud Digital Transformation in the Cloud Mackenzie Kosut, Principal Startup Evangelist, Amazon Web Services Nov 2 2016 4:30 pm UTC 56 mins
    Hear from Amazon Web Service's Prinicpal Startup Evangelist as he discusses startups, web services and their roles in digital transformation.

    This session is collectively part of PagerDuty Virtual Summit.
  • Panel Session: The Modern Operations Tech Stack Panel Session: The Modern Operations Tech Stack Tim Armandpour, PagerDuty, Ilan Rabinovitch, Datadog, Mackenzie Kosut, AWS, Chris Gervais, Threat Stac Nov 2 2016 5:30 pm UTC 56 mins
    Join industry leaders, advocates and practitioners as they discuss the digital transformation ecosystem, address the challenges they see in moving towards a modern IT operations environment, and share successful strategies that lead to achieving digital transformation.

    This session is collectively part of PagerDuty Virtual Summit.
  • Data-Driven Service Intelligence Data-Driven Service Intelligence Clint Sharp, Sr. Director of Product Management, Splunk Nov 2 2016 6:30 pm UTC 30 mins
    Monitoring still largely looks the same as it did 15 years ago: configure a separate system of checks and thresholds and attempt to separate signal from noise in the flood of resulting alerts. Modern environments require a completely new approach to monitoring which puts the service, what the user actually consumes, at the core and an approach which is driven based on observed data, metrics, events and logs, which tell the entire story of service health. Containers can come and go in milliseconds. Cloud environments can dynamically scale with load. Monitoring needs to be dynamic and ever shifting along with the environment. Learn how to implement a monitoring approach with data at the core, and hear about a few organizations who have been successful at doing it.

    This session is collectively part of PagerDuty Virtual Summit.
  • Tactics and Strategies in Reliability Tactics and Strategies in Reliability Andrew Fong, Director of Engineering, Dropbox Nov 2 2016 7:00 pm UTC 26 mins
    The two key dimensions to incident response are handling the incident as it occurs as well as driving follow up to prevent future issues. An incident response framework can provide structure for both of these two dimensions. Register and explore how to prevent future issues with the framework Dropbox uses.

    This session is collectively part of PagerDuty Virtual Summit.
  • How to Reduce Risk and Time in your IT Audit How to Reduce Risk and Time in your IT Audit Jeff Kelsey, Director of ITAM Product Management, Cherwell Software Nov 2 2016 7:00 pm UTC 45 mins
    Software Compliance--Are You Audit Ready? Software vendor audits are expensive, time consuming, and for most organizations, inevitable. You know it's coming - what can you do to make it less painful? In this webcast, we will cover how asset management simplifies proactive compliance, enabling you to discover software inventory and usage, and reduce time spent responding to an audit by up to 75%. Hear IT Asset Management expert Jeff Kelsey discuss how to reduce licensing risks and better respond to software requests as part of your overall ITAM strategy.
  • Where is the Modern Day Post-Mortem Where is the Modern Day Post-Mortem Andre Kelly, Product Manager, Google Nov 2 2016 7:30 pm UTC 26 mins
    "Incident post-mortems are an invaluable part of the IT/ops toolkit. Teams recognize the value in learning from past incidents to improve future detection and remediation efficiencies. However, not every team creates a post-mortem after an incident, or consults previous post-mortems during an incident. And while technology advances continue to propel the ops industry, the content and process of creating post-mortems has remained mostly stagnant. In an era of anomaly detection and auto-healing monitoring systems, where is the modern day post-mortem?

    We’ll review common barriers to teams creating and best leveraging post-mortems, and explore the concept of a modern day post-mortem. A post-mortem that is rooted in technology, assists teams in bypassing the common barriers, and helps improve team efficiencies during the most crucial moments."

    This session is collectively part of PagerDuty Virtual Summit.
  • Large Scale Agile/DevOps Transformation Large Scale Agile/DevOps Transformation Sean Reilley, Vice President, Agile and Talent, IBM Nov 3 2016 3:30 pm UTC 26 mins
    Transformation is something that every organization will go through. For some it's easier than others. But what do you do to tranform if the time is right, but you find yourself stuck in a legacy environment. Join Sean Reilley, the VP for Agile and Talent from IBM, as he discusses what it takes to move away from a legacy environment and move towards a DevOps mindset.

    This session is collectively part of PagerDuty Virtual Summit.
  • Customer Spotlight Customer Spotlight Eric Sigler, Head of DevOps, PagerDuty Nov 3 2016 4:00 pm UTC 26 mins
    Register and learn about the challenges that organizations have to overcome in order to promote operational efficiency and digital transformation within the organization. PagerDuty will discuss how they were able to get where they were, to where they are now, while also explaining the routes they took in order to be more effective and agile. PagerDuty customers will then review how PagerDuty has helped them throughout that process and why it’s been a valuable incident management solution.

    This session is collectively part of PagerDuty Virtual Summit.
  • Digital Transformation and the New Application Stack Digital Transformation and the New Application Stack Steve Francis, Co-Founder & Chief Product Officer, LogicMonitor Nov 3 2016 4:30 pm UTC 56 mins
    If you are a CIO, Enterprise Transformation is probably on your mind. If you're in a smaller company, you probably think that's a nice buzzword, that doesn't mean anything. Come hear Steve Francis, Founder and Chief Product Officer of LogicMonitor talk about the experiences of growing a company from scratch to 200 employees, the technical lessons learned, what he sees in LogicMonitor's customer base as they go through enterprise transformation. And why that means you've been doing it all wrong. But why that's a good thing.

    This session is collectively part of PagerDuty Virtual Summit.
  • Discover the Spin-Merge Benefits to our ITOM Software Portfolio Discover the Spin-Merge Benefits to our ITOM Software Portfolio Chris Hsu, EVP, GM & COO, Tony Sumpster, SVP & GM ITOM, Roy Ritthaler, VP, Product Marketing, ITOM Nov 3 2016 5:00 pm UTC 60 mins
    On September 7, Hewlett Packard Enterprise announced plans for a spin-off and merger of our Software business unit with Micro Focus, a global software company dedicated to delivering and supporting enterprise software solutions. The combination of HPE’s software assets with Micro Focus will create one of the world’s largest pure-play enterprise software companies. We will remain focused on helping you get the most out of the software that runs your business.

    Join the HPE IT Operations Management Executive team to hear firsthand about the recently announced HPE Software and Micro Focus spin-merge. What does it mean for us, what does it mean for you, and most importantly how it strengthens HPE’s ability to help transform traditional IT environment into a digital enterprise with automation, orchestration and ultimately, transformation solutions. Hear about the ITOM strategy and commitments to the roadmap including upcoming. These solutions help IT organizations automate tasks to drive efficiency across the virtualized data center, orchestrate processes with speed and agility to evolve to a “cloud inspired” IT service model, and transform the support & delivery of services to modernize the customer experience, leveraging the full power of the hybrid cloud
    Bring your questions and join us on this new journey to success.
  • Modern Operations in Action Modern Operations in Action PagerDuty Nov 3 2016 5:30 pm UTC 26 mins
    The speakers from the "Modern Operations Technology Stack" Panel are back and transition from formulating strategy to executing key tactics. They will share real examples of the steps successful organizations are implementing to improve process, leverage technology, and adapt organizational behavior to remain competitive and satisfy the growing expectations of their organizations.

    This session is collectively part of PagerDuty Virtual Summit.
  • The Day the Internet Stopped The Day the Internet Stopped Arup Chakrabarti, Operations Engineering Manager, PagerDuty Nov 3 2016 6:00 pm UTC 26 mins
    On the morning of October 21, 2017, an unprecedented DDoS attack took place on a leading DNS provider, affecting world-renowned organizations. The DNS service for some of the most influential brands was attacked, bringing many communication channels to a halt. In this storm of data, the entire global Internet was impacted. Join Arup Chakrabarti, Director of Infrastructure at PagerDuty, as he shares best practices and key learnings about what happened during the historic DDoS attack. You’ll learn how the PagerDuty Engineering team was able to establish incident command and align the right people, processes and tools to mitigate the problem.
  • Using Incident Data to Build Better Internal Processes Using Incident Data to Build Better Internal Processes Andy Domeier, Director, System Operations, SPS Commerce Nov 3 2016 6:30 pm UTC 26 mins
    "When was the last time you switched service providers? In today's fast paced digital markets switching service providers is easy. There is no room for delayed responses or slow recovery on incidents. How well does your team respond? Are you constantly getting better?

    Watch how Andy Domeier of SPS Commerce, gets into specifics around data you can take from your incident management process to drive real business improvements. Learn what patterns have worked well at SPS to create a highly efficient & collaborative incident response attitude. Enabling organizations to iterate quickly is a distinct competitive advantage in this age of digital disruption."

    This session is collectively part of PagerDuty Virtual Summit.
  • Protecting Your UX in an Era of Disruption Protecting Your UX in an Era of Disruption Andrew Smirnov, Technical Solutions Engineer, Catchpoint Nov 3 2016 7:00 pm UTC 60 mins
    In the age of Digital Transformation there is a lot of room for disruptive technologies taking a toll on your customer experience and overall business. With this potential, there is a greater need for intelligent alerting and performance monitoring in order to protect your user experience. Your business needs to make sure it is accurately detecting the impact of digital transformation on its end users so you can safeguard your brand and revenue.

    In this session you will learn the value of an intelligent end user monitoring platform and why protecting your UX is imperative for brand loyalty and revenue growth in this age of digital transformation.
  • San Francisco Bay LIG: Knowledge Management for Service Innovation San Francisco Bay LIG: Knowledge Management for Service Innovation Corde Wagner Nov 4 2016 1:30 am UTC 105 mins
    Abstract: Name: Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief, DirectViz Solutions, Inc

    About this Presentation: " Service Management Innovation through Knowledge Management Sharing"

    Knowledge is Power. How can we leverage knowledge management, to produce service manageement advantage?
    IT Knowledge Management (KM) translates to improved customer servicee experience, empowered response and resolution times, increased time to market, and streamlined operational and service delivery costs. This discussion will cover the approach to Knowledge Management, and how to leverage the "people, process, and technology" to foster innovation and collaboration on an effective KM program.

    Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc
    Corde Wagner is a retired US Army Sergeant Major with 10 years of results oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, ecCommerce, data center, government service management, process maturity assessments, analysis and continual service and process improvement.
  • Projects end, but Services Live On. IT Better Focus on Delivering Services! Projects end, but Services Live On. IT Better Focus on Delivering Services! George Spalding, Pink Elephant and Allen Houpt, CA Technologies Nov 4 2016 1:00 pm UTC 60 mins
    IT has grown up over the last 50 years as a conglomeration of hundreds of projects. And, for better or worse, IT is still in project mode. Someone (usually the business) has an idea to make things better, sells the idea to the executives, gets funding, writes a charter, and the merry-go-round begins. In most enterprises, the big picture doesn’t get propagated to the operational level. In delivering services to the business, even the PMO functions more like a traffic cop than a strategic advisor. Projects, by definition, have a beginning, a middle, and an end. Yet the business’s need for services and value from IT knows no end. The time has come to change the way IT approaches delivering services. IT needs to focus on providing agile, high-quality, ongoing services that the business needs and wants. IT must provide ongoing value to the business; all day, every day. Projects end, but well-designed services live on and on.
  • Digital Transformation - My Top Five DevOps Learnings Digital Transformation - My Top Five DevOps Learnings Gene Kim, Author, Researcher, and Founder of IT Revolution Nov 4 2016 3:30 pm UTC 56 mins
    "In this one time only webcast. Gene Kim shares his top five DevOps learnings since ""The Phoenix Project” book came out in 2013. He covers the work he has been doing benchmarking over 25,000 IT professionals that uncovered the incredibly large of DevOps, how DevOps principles and patterns make the the work of developers and operations professionals more humane, and how DevOps is a subset of dynamic, learning organizations.

    He shares what he's learned about how large, complex organizations such as Target, Capital One, Disney and others are adopting DevOps principles and practices and getting the same miraculous outcomes that we’ve typically associated with only Amazon, Google, Facebook, etc., and how that is being represented in the soon-to-be-released “DevOps Handbook.”

    This session is collectively part of PagerDuty Virtual Summit.
  • What the OODA Has Application Performance Monitoring Got To Do With DevOps? What the OODA Has Application Performance Monitoring Got To Do With DevOps? John Rakowski, Director, Product Marketing AppDynamics Nov 4 2016 4:30 pm UTC 56 mins
    Software applications are the foundation of digital transformation and DevOps is critical to ensuring that today's enterprises stay ahead of the competition. Regardless of whether you are in DevOps or ITOps, each team is pushing for more agility, more insights, and more efficiency.

    How do you begin to reduce the complexity introduced by the transition to Modern Operations? What role does application performance monitoring have in improving your customer interactions and experience? And what are considered best practices towards adopting APM technology into your Modern Operations architectural stack?

    Join John Rakowski as he explores and share insights into how AppDynamics is helping organizations deploy modern APM technology to Observe, Orient, Decide, Act (OODA) and hear the lessons learned from working with DevOps practitioners on their path towards digital transformation.
  • Customer Panel Session Customer Panel Session Joey Parson, AirBnB, Swets Ackerman, PagerDuty, Chris Riley, Fixate IO, Illan Rabinovitch, DataDog, Ben Del Vento, Cisco Nov 4 2016 5:30 pm UTC 56 mins
    Digital Transformation is a journey - getting from legacy practices like waterfall to continuous everything is not a button you push, and it can be messy. We know that organizations are doing it. Some have been built bottom up on these practices, but even large regulated organizations have made the transition by ripping off the bandaid and making a huge shift, while others are operating in an environment which for the foreseeable future will be a combination of old and new. Watch this panel of leading DevOps experts as they talk about the digital transformation journey and what the trends they see happing today.

    This session is collectively part of PagerDuty Virtual Summit.