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IT Service Management

  • Introduction to Anuta ATOM Network Workflow Automation
    Introduction to Anuta ATOM Network Workflow Automation
    Anuta Networks Recorded: Apr 18 2019 1 min
    Introduces a graphical designer to automate network provisioning and maintenance activities using low-code automation.

    ATOM Network Workflow Automation eliminates human errors and empowers network administrators to focus on strategic business outcomes rather than mundane daily tasks.
  • Optimization and management of AWS, Azure, Google and private cloud environments
    Optimization and management of AWS, Azure, Google and private cloud environments
    Steve Wilson, VP, Product for Cloud and IoT, Citrix and Robin Manke-Cassidy, Director, Product Marketing, Citrix Recorded: Apr 18 2019 36 mins
    While the cloud does provide businesses greater agility, migrating to the cloud and then managing the cloud is a different story. Learn how Citrix simplifies your cloud journey by easily migrating workloads, provides choice through partnerships with Microsoft, Amazon and Google and other cloud ecosystems, improves the cloud experience for your users and reduces IT management and security complexity for IT.

    Join us and learn how to:

    - Seamlessly migrate workloads to the cloud private or public including Azure, AWS, Google
    - Enhance cloud reliability, speed up load times, reduce network latency
    - Improve cloud worker experience
    - Reduce cloud based security threats with user-centric analytics
    - Simplify cloud management including apps, data, device and network through a single console
  • A 360-Degree View of  the Latest APT Groups
    A 360-Degree View of the Latest APT Groups
    Fred Plan, Sr. Threat Intel Analyst, FireEye Recorded: Apr 18 2019 58 mins
    FireEye analysts work to identify cyber espionage trends and gather the evidence needed to name APT groups.

    The most recently named groups—APT38, APT39, APT40—exemplify the variety of state-sponsored threats that network defenders face today: a North Korean operator specializing in bank heists, an Iranian group tracking personal data and specific individuals and a long-established Chinese actor shifting its targeting to reflect changing geopolitics.

    In this webinar, Fred Plan, Sr. Threat Intelligence Analyst at FireEye provides:

    • A high-level overview on how nation-state interests are driving APT activity
    • Insight into the most recent APT groups investigated by FireEye
    • The latest adversary tactics, techniques and procedures (TTPs) these groups use

    Register NOW for the live webinar
  • HP Expert Security Panel
    HP Expert Security Panel
    Graham Cluley | Michael Howard | Louella Fernandes | Howard Roberts Recorded: Apr 18 2019 38 mins
    In this 40-minute HP Security Panel webinar, our expert panelists address the following pressing security issues:

    • Are vendors using scaremongering to sell their own services?
    • If faces are the new fingerprints, what are the security risks?
    • How big a threat is IoT and what’s the next Mirai Botnet?
    • Is the public sector the weakest link?
    • Can security be baked into the hardware?

    Gather your colleagues
    To make the most of this event, why not booking a meeting room, invite your colleagues and watch the discussion together?

    In summary
    This is an excellent opportunity for board-level and IT decision makers to gain invaluable security insights from experts on the frontlines.

    Panelists:
    Graham Cluley: Award-winning security blogger - moderator
    Michael Howard: Head of Security Practice, HP Inc.
    Louella Fernandes: Research Director Quocirca
    Howard Roberts: Print Technologist, HP Inc.
  • Practical Advice for the Proactive SOC: How to Escape The Vicious Cycle of React
    Practical Advice for the Proactive SOC: How to Escape The Vicious Cycle of React
    ISSA International Recorded: Apr 17 2019 56 mins
    In this session, ExtraHop Deputy CISO Jeff Costlow will discuss how security operations teams can escape the cycle of reactivity characterized by constantly responding to a flood of alerts, and move toward a more proactive stance by using the right data sources and workflows, driven by network traffic analysis, to focus on developing proactive capabilities like continuous encryption auditing, policy auditing, and more advanced use cases like threat hunting.

    Moderator:
    Mikhael Felker, Director of Information Security & Risk Management for Farmers Insurance

    Speakers:
    Jeff Costlow, CISO, ExtraHop
    Michael Wylie, Director of Cybersecurity Services, Richey May Technology Solutions.
  • What’s New in Hybrid Cloud Management 2019.02
    What’s New in Hybrid Cloud Management 2019.02
    Neil Miles, Senior Product Marketing Manager and Shweta Mohanty, Solution Architect, Micro Focus Recorded: Apr 17 2019 61 mins
    Join us for an exciting and informative look at the latest release of Hybrid Cloud Management (HCM).

    HCM 2019.02 introduces new features for bringing your existing services under management with our “Brown-to-manage” capabilities – helping you define and manage services that can fulfill a broad number of user resource requests.

    Learn how you can enhance IT’s support for business units across both public and private cloud with new showback subscription detail reports and comparisons for entities.

    HCM provides a complete solution for enterprise multi-cloud management bringing governance to public cloud spending, design and deploy architected hybrid services that run on any cloud, and fully automated IT processes. You will also see a live demo of all the key new features.
  • Framework for CXOs to promote innovation
    Framework for CXOs to promote innovation
    Arun Trivedi Recorded: Apr 17 2019 39 mins
    High performing companies leverage innovation to drive growth and experience. Innovation leads to additional and disruptive idea generation and potentially new revenue streams. However, easy as it may be, companies have historically faced challenges setting up an innovation hub and aligning it with the business.

    This session will present a framework that CXOs can use to establish an innovation lab and become a growth driver for the business.
  • Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Ashish Thapar Recorded: Apr 17 2019 79 mins
    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the Mobile Security Index and the current cybersecurity threat landscape.

    This Month's Theme: Mobile Security Index

    Our Verizon Threat Research Advisory Center presenters will be:

    •Ashish Thapar, Managing Principal - VTRAC
    •David Kennedy, Managing Principal, Open Source Intelligence

    This webinar will cover:

    - The breadth and degree of the mobile security problem
    - Steps organizations are taking and why they aren't doing more
    - Impact of regulation, public Wi-Fi networks and future 5G networks

    And then we'll turn things over to David Kennedy to cover:

    •Current Intelligence Overview
    •Attacks and Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities

    If you have any questions related to social attacks and data breaches that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com

    Then tune in for an information-packed session brought to you by our very own Verizon Threat Research Advisory Center investigators, analysts, assessors, and researchers!
  • Ketterä tuoteomistajuus: oikeita, oikein ja nopeasti
    Ketterä tuoteomistajuus: oikeita, oikein ja nopeasti
    Tuuli Pesonen, Talent Base Recorded: Apr 17 2019 47 mins
    Haluatko kehittää oikeita asioita?

    Haluatko kehittää asioita oikein?

    Haluatko kehittää asiat nopeasti?

    Ketterä tuoteomistaja, Product Owner, on rooli merkitystä ei aina ymmärretä. Mielikuvissa saattaa olla Scrum tiimien kanssa työskentelevä henkilö, jonka tärkein tehtävä on priorisoida tulevia tehtäviä ja huolehtia vaatimuksista. Ketterä tuoteomistajuus on kuitenkin paljon enemmän. Etenkin, jos halutaan kehittää oikeita asioita, kehittää ne oikein ja kehittää ne nopeasti.

    Webinaarissa pureuduteen Ketterään tuoteomistajuuteen ja mitä asioita on huomioitava jalostettaessa idea kokonaisvaltaisesti ja ketterästi kohti liiketoiminta-arvoa tuottavaksi julkaisuksi. Tähän päästään laittamalla kehityksen peruspalikat järjestykseen ja luomalla oikeat asiat, oikein ja nopeasti.
  • Introduction to cloud-managed IT
    Introduction to cloud-managed IT
    Amelie Sutsakhan, Product Marketing Manager, Cisco Meraki Recorded: Apr 17 2019 68 mins
    Join us for an introduction to Cisco Meraki and our cloud-managed IT products, including wireless APs, security appliances, switches, cameras, and EMM. You'll learn how cloud management offers greater reliability, easier management, and a lower TCO - and we'll show you a demo of the exciting features in the Cisco Meraki dashboard.
  • Vulnerability Management: Getting Ahead of the Flood
    Vulnerability Management: Getting Ahead of the Flood
    Chris Goettl, Director of Product Management for Security Recorded: Apr 16 2019 43 mins
    Fourteen or fewer days: That’s the target for Time to Patch. The volume of security threats continues to increase, and you need to keep your head above water. Come hear Ivanti experts Chris Goettl, Director of Product Management for Security, and Helen Brown, Product Manager for Cloud Security, talk about ways you can reduce the time to patch, better prioritize and take action, and mitigate the impact if something does occur.
  • Service Desk Best Practices
    Service Desk Best Practices
    Jeff Rumburg, Managing Partner at MetricNet Recorded: Apr 16 2019 64 mins
    In this webcast, MetricNet will share the key success factors from the industry's top performing Service Desks. Attendees will:

    HEAR how the industry's top performing Service Desks achieve world-class status.

    LEARN key strategies for enhancing your Service Desk performance.

    APPLY Best Practices from your peers in the industry.
  • How to Prepare for a Software Audit
    How to Prepare for a Software Audit
    Matt Ward, Darren Wilensky, Mareike Fondufe Recorded: Apr 16 2019 46 mins
    It's not a question of IF but WHEN your organization will get audited. Get the latest advice on how to handle an audit request and best prepare what the auditors are looking for.

    What to Expect:
    Matt Ward from Softcat PLC and Ivanti Product Manager Darren Wilensky will provide advice on how organizations can best tackle software audits.
    -Know what software assets you have and you are entitled to
    -Understand your current SAM maturity and how you can advance
    -Explore best practices for gathering the required audit data and to stay compliant
  • Truth or Fiction: Based on the pace of change, it is impossible to forecast what
    Truth or Fiction: Based on the pace of change, it is impossible to forecast what
    Guillermo Diaz Jr, SVP, Customer Transformation, Cisco & Rob Lopez, Group Executive - Digital Infrastructure, Dimension Data Recorded: Apr 15 2019 8 mins
    Guillermo Diaz and Rob Lopez sit down over a cup of coffee to share insights on the pace of technology change and adding value to the business.
  • Truth or Fiction: The traditional office or workplace no longer exists.
    Truth or Fiction: The traditional office or workplace no longer exists.
    Guillermo Diaz Jr, SVP, Customer Transformation, Cisco & Rob Lopez, Group Executive - Digital Infrastructure, Dimension Data Recorded: Apr 15 2019 8 mins
    Technology is transforming and disrupting business and the workplace. Guillermo Diaz and Rob Lopez exchange views on the role of technology in creating an extensible workplace that enables competitive differentiation.
  • Truth or Fiction: Automation will solve all your problems.
    Truth or Fiction: Automation will solve all your problems.
    Guillermo Diaz Jr, SVP, Customer Transformation, Cisco & Rob Lopez, Group Executive - Digital Infrastructure, Dimension Data Recorded: Apr 15 2019 7 mins
    Guillermo Diaz and Rob Lopez discuss how to achieve a single pane of glass and avoid a single glass of pain, simplifying to automate and secure, and software-defined everything.
  • Truth or Fiction: Enterprises will cease to invest in their own data centres.
    Truth or Fiction: Enterprises will cease to invest in their own data centres.
    Guillermo Diaz Jr. SVP, Customer Transformation, Cisco & Rob Lopez, Group Executive - Digital Infrastructure, Dimension Data Recorded: Apr 15 2019 7 mins
    Hybrid IT has become the dominant operating environment. Guillermo Diaz and Rob Lopez sit down to discuss considerations for data center environments.
  • Truth or Fiction: The role of CIO is evolving towards value creation.
    Truth or Fiction: The role of CIO is evolving towards value creation.
    Guillermo Diaz Jr, SVP, Customer Transformation, Cisco & Rob Lopez, Group Executive - Digital Infrastructure, Dimension Data Recorded: Apr 15 2019 8 mins
    Guillermo Diaz and Rob Lopez discuss the evolving role of the CIO, enabling business transformation, managing data, embedding security across the IT landscape and the IT skills required.
  • Short Course: Indeni 6.5.6
    Short Course: Indeni 6.5.6
    Jon Marinaro Recorded: Apr 12 2019 3 mins
    Welcome to Indeni Short Course! Here we go through the latest releases of the Indeni product. Today we are covering 6.5.6, whose release notes can be found at https://indeni.com/docs/release-notes/
  • Saavutettavuusdirektiivi, mitä digipalveluilta vaaditaan?
    Saavutettavuusdirektiivi, mitä digipalveluilta vaaditaan?
    Jarkko Koivuniemi Recorded: Apr 12 2019 34 mins
    Ketä tämä lainsäädäntö koskee?

    Julkiselle sektorille pakollista eli viranomaiset, ministeriöt, virastot, kunnat, ja kuntayhteisöt, yliopistot, ammattikorkeakoulut, ortodoksinen kirkko, vesi- ja energiahuollon yritykset, lakisääteisiä tehtäviä hoitavat yritykset esim. vakuutussektori sekä katsastusasemat. Tätä on syytä miettiä myös yrityksissä, mitä digipalveluiden saavutettavuus tarkoittaa teidän yrityksessä tai organisaatiossa?

    Webinaarissa mm.

    Mitä saavutettavuus tarkoittaa?
    Keitä saavutettavuusvaatimukset koskevat?
    Mitä uusi saavutettavuusdirektiivi muuttaa?
    Vaatimukset ja tekniset vaatimukset, minimitaso ja keinot?
    Yhdenvertaisuuden periaate
    Digitaalisten palveluiden laatu, mitä käytännössä?
    Saavutettavuus ja hankintaprosessit
    Toimenpidesuosituksia
    Aikataulut toteutukselle
    Erityiskysymyksiä

    Mistä lisää tietoa aiheeseen?
  • Tunneilmapiirin johtaminen
    Tunneilmapiirin johtaminen
    Jaana Hautala Recorded: Apr 12 2019 32 mins
    · Mitä tunneilmapiirin johtaminen on?

    · Miksi tunteiden johtainen kuuluu työelämään?

    · Yhteisen tunneilmapiirin johtaminen

    Jos tunneilmapiiriä ei tietoisesti johdeta, lähtee se huomaamatta synkkenemään. Esimiehillä ja johtajille on merkittävä rooli työyhteisön tunneilmapiirin luojana. Tunteet tarttuvat ja hierarkiassa ylimpänä olevan tunteet leviävät usein kaikkein vahvimmin. Esimiehen myönteinen johtamisote on paitsi tehokas myös ilmainen työhyvinvoinnin parantamiskeinoja. Mutta myös jokainen työyhteisön jäsen vastaa omalta osaltaan tunneilmapiirin kehittämisestä ja valitsee toimiiko itse myönteisten tunteiden levittäjänä ja yhteisön energisoijana vai ilmapiirin myrkyttäjänä. Positiivinen tunneilmapiiri ruokkii jokaisen ihmisen työssä onnistumista.

    Webinaarin sisältöä muun muassa:

    Mitä työyhteisön tunneilmapiiri on ja miten sitä voi jokainen johtaa sekä kehittää:

    - Myönteisen ilmapiirin johtaminen

    - Miksi panostaisin hyvään tunneilmpiirin ja miten?

    - Stressin ja vuorovaikutuksen merkitys tunneilmapiirissä
  • Viestinnän merkitys projekteissa - kaksi projektialan ammattilaista keskustelee
    Viestinnän merkitys projekteissa - kaksi projektialan ammattilaista keskustelee
    Aaro Ollikainen ja Tarja Isosaari Recorded: Apr 12 2019 47 mins
    Hyvässä johtajuudessa viestintä kantaa yhä suurempaa ja suurempaa roolia. Mutta mitä viestinnän huomioiminen projekteissa todellisuudessa edellyttää ja tarkoittaa? Onko ajanpuute perusteltu syy viestinnän laiminlyömiseen? Miten projektiviestintään liittyvät haasteet selätetään?

    Istutetaan kaksi projektikonkaria saman pöydän ääreen ja kysytään! Aaro Ollikainen ja Tarja Isosaari ovat pitkän uransa aikana olleet osana monenlaisia projekteja ja valmentaneet satoja projektialan ammattilaisia. He ovat olleet mukana projekteissa, joissa viestintä on ollut onnistunutta ja myös niissä, joissa se ei ole ollut.

    Lähestymme maksuttomassa webinaarissa tätä ajankohtaista aihetta kuudesta näkökulmasta:

    1. Viestinnän suurimmat haasteet tänä päivänä
    2. Viestintä käsitteenä
    3. Viestinnän roolit projekteissa
    4. Mitä tulisi muistaa viestinnän sisällöistä?
    5. Projektiviestinnän välineet
    6. Onnistumisen avaimet

    Aikataulu
    09:50 - 10:00 Kirjautuminen webinaariin
    10:00 - 10:35 Keskustelua viestinnän roolista projekteissa
    10:35 - 10:45 Yleisökysymyksiä

    Keskustelemassa

    Aaro Ollikaisella on liki 20 vuoden kokemus yrityskohtaisista valmennuksista sekä liikkeenjohdon konsultoinnista viiden eri yrityksen riveissä. Hänellä on sekä Scrum Master, IPMA C- että PMP-sertifioinnit ja lisäksi hän on sertifioitu business coach. Ennen konsulttiuraansa hän on toiminut mm. tutkijana ja koulutusalan kansainvälisissä yhteistyöprojekteissa sekä Helsingissä että Brysselissä. Aaro on julkaissut myös bisnesromaanin, fiktiomuotoisen oppikirjan projektijohtamisesta “Avain – muutosprojektista menestys”

    Tarja Isosaari toimii Wakaru Oy:n vanhempana konsulttina. Hän on työskennellyt projektijohtamisen parissa yli 25 vuotta ja on yksi harvoista sertifioiduista Suomen PRINCE2 -kouluttajista.
  • Live Demo of OptiView XG
    Live Demo of OptiView XG
    Mike Pennacchi, Network Protocol Specialists Recorded: Apr 11 2019 64 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Mike Pennacchi will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • The Future of ITSM: The Rise of Automation, Agile, and the User Experience
    The Future of ITSM: The Rise of Automation, Agile, and the User Experience
    George Spalding, VP, Pink Elephant and Chuck Darst, Senior Product Marketing Manager, Cherwell Recorded: Apr 11 2019 57 mins
    "Digital Transformation” is one of the most popular action items IT leaders are tasked with today. The goal is to keep pace with customer demands in order to compete in a constantly changing economy. In order to support evolving technology, ITSM has progressed from reactive to proactive, in some cases utilizing pattern recognition in the form of predictive analytics (Big Data) to bypass the need for human intervention.
    Join us on this webinar to learn why taking this a step further and integrating Lean, Agile, and DevOps into your delivery system will help you achieve business value -- better services, delivered faster, and for less cost.

    Guest Speaker:
    George Spalding, Executive Vice President, Pink Elephant

    Cherwell Speaker:
    Chuck Darst, Senior Product Marketing Manager, Cherwell Software

    About George:

    One of North America’s most insightful and engaging ITSM and support experts, George is an ITIL® expert with more than 30 years’ experience in the IT industry and co-author of the ITIL V3 Continual Service Improvement core volume. George spent several years as a consultant to the White House on technical presentations and conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute and the Federal Bureau of Investigation. A regular author of IT articles and white papers and a sought-after presenter at global ITSM conferences and webinars, George’s winning personality captivates audiences, be it in print, over the airwaves or in person.
  • Empower Your Digital Transformation with Modernized Service Delivery
    Empower Your Digital Transformation with Modernized Service Delivery
    Nathalie Khalil, Service Management Practice Manager, Micro Focus Recorded: Apr 11 2019 53 mins
    With digital transformation in full swing at almost every enterprise, many IT organizations are discovering the need for an effective platform and architecture to manage service delivery with increased speed and quality.

    Join us on this webcast as we discuss how IT4IT, a standard reference architecture, can help enable a smoother digital transformation. Learn how an automated request-to-fulfill value stream can help you deliver seamless IT service consumption and usage monitoring.

    See how efficient IT that runs on IT4IT principles can create new revenue streams for your business and improve the user experience.
  • Connect any health app, device and data with Salesforce and MuleSoft to reach in
    Connect any health app, device and data with Salesforce and MuleSoft to reach in
    Sean Kennedy, Senior Director, Industry Solutions and Architecture, Salesforce, Matt Serna, Industry Marketing, MuleSoft Apr 19 2019 5:00 pm UTC 45 mins
    The healthcare industry is witnessing an explosion of medical data from EHRs, fitness trackers, mobile health applications, and more.

    To provide compelling patient experiences, the entire healthcare continuum must think beyond just driving interoperability across clinical data stores and consider how to extend interoperability across all partners and non-clinical applications. Doing so requires a new integrated healthcare strategy that extends beyond those traditionally offered by HL7 interface engines.

    Learn how NYU Langone Health implemented a new integrated approach to provide their call service agents with a one-stop comprehensive patient view, leveraging MuleSoft’s Anypoint Platform to surface real-time data from EHRs and other internal systems into Salesforce Health Cloud.

    In this webinar, you will learn:
    - How healthcare organizations can drive integration to transform their IT delivery model.
    - How modern APIs can enable connectivity across clinical and non-clinical systems.
    - How Salesforce and MuleSoft are tackling EHR interoperability challenges.
  • The Four Levels of Thinking as a Geek Leader
    The Four Levels of Thinking as a Geek Leader
    Tom Cooper, Principal Geek, Bright Hill Group Apr 23 2019 12:00 pm UTC 52 mins
    As a highly technical expert, you have been successful because of your expert skills. People hire and promote you because of your talent and ability to solve hard problems. This is true. It's also not enough.
    What no one tells you is that you're only looking at one of the three factors that lead to career success.
    In this session, you will:
    - Learn the other two factors (and what you should do about them)
    - Learn the four levels of thinking needed to be an expert who leads
    - Assess where you are in each of the areas
    - Identify at least 2 practical things that you can do to improve your influence, get more support for your ideas and projects and gain more respect as a professional.
  • ServiceNow Knowledge19 Sneak Peek: How to Conquer the Conference
    ServiceNow Knowledge19 Sneak Peek: How to Conquer the Conference
    Ellen Daley, Grant Pulver, Dana Canavan, James Hamilton, Ryan Dinwiddie, Meghan Lockwood Apr 23 2019 5:00 pm UTC 60 mins
    Learn how to maximize your ServiceNow Knowledge 2019 experience. This team of ServiceNow experts (and Knowledge veterans) will cover everything A-Z K19. Join this webinar to...

    - Learn tips to maximize your experience
    - Uncover the questions our clients ask us the most
    - Find out the three things you absolutely must do to ensure it's the most successful Knowledge conference yet
    - Get a preview of two of Acorio's Presentations at K19
  • ServiceNow Automated Test Framework (ATF) – Advanced analysis, ROI and Demo
    ServiceNow Automated Test Framework (ATF) – Advanced analysis, ROI and Demo
    Kaviarasan Selvaraj-Marketing Manager, Ravi Rajamani-Principal Consultant,Stephen Makowski-Technical ServiceNow Consultant Apr 23 2019 5:00 pm UTC 60 mins
    ServiceNow has released its Automated Test Framework (ATF) feature in last year’s Istanbul release. Ever since, it’s widely used by ServiceNow customers to create and run automated tests on their ServiceNow instance. In this webinar session, we will conduct an expert analysis on ATF, and find out how organizations are leveraging ATF to achieve ROI from their investment. We will also demo few use cases on ATF to help users navigate through this feature and learn the advantages of using it.

    Key topics in the session include:

    • Automated Testing Framework Overview
    • Why use ATF?
    • ATF for ServiceNow and Upgrades
    • Achieve ROI through ATF and Automation
    • ATF Use case Demo,
    - Creating and running manual tests (timed)
    - How to create and run same tests using ATF version and view the results
    - Overview of Test Suites and scheduled testing/reports
    - Display of Custom Scripts and Configuration
    • Advantages and Disadvantages
  • Supporting Distance Learners Through Remote Support: The SNHU Story
    Supporting Distance Learners Through Remote Support: The SNHU Story
    Michael O’Leary (Southern New Hampshire University), Roy Atkinson (HDI) Apr 23 2019 5:00 pm UTC 60 mins
    More and more students are taking advantage of online college resources, often in the form of distance learning programs. In fact, a 2018 study by the Babson Survey Research Group found that distance program enrollments have increased for 14 consecutive years. The total distance learning population is now well over 6 million students, and those students depend on robust, reliable technologies, tools, and support to enable their education.

    In this interview with Michael O'Leary, Client Services Manager at Southern New Hampshire University, learn how SNHU, which offers over 200 career-focused online college degree programs, enables student success through remote support. This webinar will feature valuable takeaways for leaders in higher education, but also for any leader in any industry that supports distributed users/customers or remote workers.

    Who Should Attend?

    Service desk/support center directors, managers, supervisors, and team leads looking for better ways to support the ever-increasing numbers of remote faculty, students, customers, or employees.
  • ITIL 4: What, How, and Why
    ITIL 4: What, How, and Why
    Lou Hunnenbeck Apr 23 2019 6:00 pm UTC 60 mins
    Earlier this year, AXELOS, the owners of the ITIL intellectual property, released the Foundation publication and certification part of ITIL 4. But what is it? Our speaker, Lou Hunnebeck, is one of the authors of the new foundation material and the lead editor of the “Direct, Plan & Improve” ITIL 4 publication currently being written. She will speak with us about ITIL 4 and share key information and insights.

    Expect to hear about:
    •The elements and organization of ITIL4 – books and exams
    •How ITIL 4 evolved from earlier versions of the guidance
    •Learning and Certification on ITIL 4
    •Maximizing your value from ITIL 4.

    We’ve all moved into the future. ITIL is doing the same!
  • WISSENSMANAGEMENT DER SCHLÜSSEL ZU EINER ZUKUNFT MIT KI
    WISSENSMANAGEMENT DER SCHLÜSSEL ZU EINER ZUKUNFT MIT KI
    Aria Naderi Apr 24 2019 9:00 am UTC 55 mins
    Künstliche Intelligenz, einst auf den Großbildschirm beschränkt, steht den Verbrauchern in Grundform mit Alexa-, Siri- und selbstfahrenden Tesla-Autos zur Verfügung. Aber was bedeutet das für die Wirtschaft? Wir haben vielleicht noch keine Ex-Machina-ähnlichen Roboter, aber engagierte "Futuristen" schließen sich in vielen Unternehmen der C-Suite an, um zukunftssichere Entscheidungen zu treffen und sich auf zukünftige technologische Innovationen vorzubereiten.

    KI-Tools basieren auf datenbankgestützter, prädiktiver Technologie, die die kognitive Leistungsfähigkeit des Menschen verbessert. Lernen Sie mit uns, wie Sie mit guten Wissensmanagementpraktiken eine solide Grundlage für KI-Initiativen schaffen können.
  • Episode 1 – Bank and Chill – Redefine Customer Segmentation with AI
    Episode 1 – Bank and Chill – Redefine Customer Segmentation with AI
    Anand Subramaniam, Principal Architect AI & ML Practice, Aspire Systems & Anusha Natrajan, Research Analyst, Aspire Systems Apr 24 2019 3:00 pm UTC 60 mins
    Aspire Systems Original Series - Banking in the Age of Siri

    Episode 1 – Bank and Chill – Redefine Customer Segmentation with AI

    Let’s just call it as it is! Netflix has a high-powered, customer centric AI model. The way Netflix uses Artificial Intelligence to give their customers accurate recommendations is nothing short of mind-blowing.

    Now, what if we told you that banks can be the Netflix of the Finance Industry by just adopting an advanced AI system? It’s true; banks can do so much more for their customers, with such little effort as long as Artificial Intelligence has your back!

    Join us to discover the endless possibilities AI has to offer, and why it is important to take action now. In this webinar learn how to:

    1.Identify and predict current and future customer segments
    2.Construct collaborative models for insightful AI processes
    3.Identify different customer touchpoints and pain points across various platforms for effective customer segmentation

    Tune in on April 24th, 2019 at 10:00 am CST to uncover all the tricks of the trade! Register Now!
  • Make Support Personal: Inject Relevance Into Every Interaction
    Make Support Personal: Inject Relevance Into Every Interaction
    John Ragsdale, Distinguished Research VP, Service Technology at TSIA & Jennifer MacIntosh, VP Customer Experience at Coveo Apr 24 2019 4:00 pm UTC 32 mins
    As your business scales, manually tracking, updating, and surfacing the right knowledge to your customers in a personalized, relevant manner quickly becomes unmanageable. This can lead to inconsistent and unreliable experiences for your customers and places unnecessary burdens on your support staff. Smarter, automated, and more scalable user experiences are necessary to get ahead.

    Join TSIA and Coveo for this 45-minute, prescriptive webinar that will reveal how to inject relevance into your support experiences at every customer interaction. We’ll demonstrate how companies are using AI-powered search and insights to leverage the intent and information behind every touch point of the customer journey to drive contextual, personalized, proactive experiences that result in:

    -Improved self-service success and case deflection.
    -Coherent and unified interactions across all support channels.
    -Better content strategy and user experience decisions based on data.

    You’ll also get a peek at the AI-powered support strategies that pacesetter companies like Salesforce, VMware, and Informatica are using to achieve relevance at every touchpoint.
  • Can AIOps cure your service desk problems?
    Can AIOps cure your service desk problems?
    Mohan Kompella, Senior Director, Product Marketing @BigPanda Apr 24 2019 4:00 pm UTC 30 mins
    If you use ServiceNow, JIRA or another service desk system, your helpdesk and ITSM teams have probably run into some of these issues:

    A single outage or disruption creating hundreds of tickets
    Critical contextual information missing from these tickets
    Duplicate and wasted efforts because your service desk and your monitoring tools are not connected through a bi-directional integration

    What's the cure? AIOps.

    When you adopt AIOps with BigPanda, in about 8-12 weeks, you can reduce your ticket volume by up to 99%, use information from your CMDB, inventory databases, spreadsheets and excel files to add critical context to your tickets, and unify workflows between your IT Ops, helpdesk and ITSM teams.
  • What's new in Citrix Virtual Apps and Desktops
    What's new in Citrix Virtual Apps and Desktops
    Carisa Stringer, Sr. Director, Product Marketing, Virtual Apps and Desktops, Citrix and Nitin Sharma, Product Marketing Apr 24 2019 4:00 pm UTC 44 mins
    Citrix continues to innovate our industry-leading Virtual Apps and Desktops platform. Join us to experience the latest updates to see how we are enhancing the user experience, improving environment management and making your move to the cloud easier than ever.

    In this webinar, we’ll share the latest capabilities of Citrix Virtual Apps and Desktops including:

    Key enhancements from the latest Cloud, Current and Long Term Service releases
    - How to make your journey to the cloud seamless
    - Administrative flexibility and security enhancements
    - Industry-first user experience innovations around graphics, video and more
    - Don’t miss this exciting product update! In addition to seeing the new features in action, you’ll hear what’s coming next and be able to ask questions of our product experts.
  • Secrets of Fintech Startup Success: A Formula for Disruption
    Secrets of Fintech Startup Success: A Formula for Disruption
    Yodlee Apr 24 2019 5:00 pm UTC 60 mins
    Every founder starts with a big idea, but only 1 out of 10 see their idea succeed. So what’s the difference between the fintech startups that get off the ground and those that don’t make it out of the gate? What are the secrets of the startups that disrupt entire industries? This is your chance to find out how founders and VCs look at creating successful startups first-hand.

    Our panel of industry experts will cover a range of topics, from getting started building your team, to the importance of finding an impactful mentor, and more. They’ll also answer questions from future startup founders in a Q&A. It’s everything you need to travel the path from big idea to successful startup.

    Register for the webinar to discover:

    • What successful fintech startups have in common
    • The differences between being a solopreneur vs. being a co-founder
    • Tips for finding and growing your dream team
    • How to go from killer idea to disruptive startup


    Speakers:

    • Evan Schuman, Moderator, VB
    • Jeff Cain, Senior Director, Envestnet | Yodlee Incubator, Envestnet | Yodlee
    • Pierre Wolff, SVP Business Development, InCountry
    • Ken Kruszka, CEO, SnapCheck
    • Kathleen Utecht, Managing Partner, Core Innovation Capital
  • The Bots are coming! Overview of Virtual Agents & How They Modernize Support
    The Bots are coming! Overview of Virtual Agents & How They Modernize Support
    Rich Graves, Director of Product Management at Serviceaide Apr 24 2019 6:00 pm UTC 60 mins
    Are the machines out to get you? Are they going to replace you and your colleagues? The short answer is "No", but they have the potential to change how you do your job. This primer will enable you to be informed about these changes and proactive in making your job more productive and enjoyable.

    This presentation will dive into how components of artificial intelligence are being used to create modern conversational support experiences today. Learn about the differences between chatbots and virtual agents, discuss scenarios where virtual agents excel, and how virtual agents can improve key support metrics such as MTTR and customer satisfaction.
  • IT Service Management Community Update
    IT Service Management Community Update
    Harriet Jamieson, BrightTALK and Elisabeth Thomas, Launch Product Marketing Apr 24 2019 6:00 pm UTC 60 mins
    Join BrightTALK's Harriet Jamieson and Launch Product Marketing's Elisabeth Thomas as they review the latest developments in IT Service Management.

    From automation to ITIL 4, Harriet and Elisabeth will be covering where ITSM is headed in the coming months.
  • Advanced Threat Mitigation | Solving the Major Enterprise Challenges
    Advanced Threat Mitigation | Solving the Major Enterprise Challenges
    Jibril Hassan | Executive Pre-Sales Manager | Kaspersky Lab Apr 25 2019 10:00 am UTC 47 mins
    KTMD - A Corporate Cybersecurity Strategy to meet digital disruption challenges

    Join our technical team in our first session to explore the dedicated features that gives Kaspersky Threat Management and Defense an edge.
    Learn:
    - how KTMD exposes advanced attacks with precision machine learning and behavioral analytics, plus how it minimizes false positives to help ensure high levels of productivity for security teams, powered by the Kaspersky Security Network (KSN).
    - discover what the Threats Landscape actually looks like
    - what challenges Enterprises have today and explore how to mitigate against Advanced Threats whilst protecting against Complex Threats

    At the end of the session you'll learn how to effectively PREVENT the threats, Rapidly DETECT the breach and RESPOND to incidents with our Multi-dimensional Advanced Threat Detection with Machine Learning.
  • [Panel] Harnessing Knowledge: The State of Enterprise Application Security
    [Panel] Harnessing Knowledge: The State of Enterprise Application Security
    Daniel Blander, Virtual Clarity (Moderator), Joseph Feiman, CSO, WhiteHat Security & Paul Farrington, CTO, Veracode EMEA Apr 25 2019 3:00 pm UTC 60 mins
    As organizations strive to transform themselves for the digital economy, application development is moving further into the spotlight - and right behind it is application security.

    So in 2019, AppSec can make or break a business. Instead of being overwhelmed by this pressure, there are tools and processes on the market that can help your application both meet and exceed business and security demands.

    From infrastructure-as-code models to API security and DevOps, learn from this panel of global experts how to harness knowledge and accelerate application release cycles, improve security and transform your business.

    Moderator: Daniel Blander, Virtual Clarity
    Panelists:
    Joseph Feiman, Chief Strategy Officer, WhiteHat Security
    Paul Farrington, CTO, Veracode EMEA
  • Cherwell-Everbridge Integrated Solution to Restore IT Services Faster Than Ever
    Cherwell-Everbridge Integrated Solution to Restore IT Services Faster Than Ever
    Vincent Geffray, Sr. Director, Product Marketing, Everbridge; Chuck Darst, Sr. Product Marketing Manager, Cherwell Software Apr 25 2019 3:00 pm UTC 60 mins
    IT incidents happen all the time, from outages, application slowdowns to cyber-attacks and some more critical than others. For IT incidents which require immediate attention, IT experts must be engaged in a timely manner and different groups need to be informed and/or updated. The challenge most organizations are facing is around the coordination of IT incident response when time is of essence. For instance, how to:
    - Aggregate and manage all the relevant information centrally
    - Identify the appropriate information share with different roles
    - Ensure timely and effective response across teams
    - Enable efficient collaboration regardless of people's location

    In this webinar, Chuck Darst from Cherwell and Vincent Geffray from Everbridge will explain how the integrated Cherwell-Everbridge solution helps organizations manage, control and automate their response to IT incidents to minimize the impact on their IT professionals and on their business.
  • Dissecting an OEM Maintenance Contract: What Services are Actually Included?
    Dissecting an OEM Maintenance Contract: What Services are Actually Included?
    Ed Ismail, VP Maintenance; Jordan Bischof, Global Dir., Storage; Joel Coviello, Dir. Enterprise Storage Apr 25 2019 4:00 pm UTC 60 mins
    Understanding the number of services and features included in an OEM maintenance contract can be confusing and knowing which platforms these services will benefit is equally challenging.

    Join this presentation to better understand:
    •The services often “bundled” in an OEM support agreement
    •How the link between hardware maintenance and software licensing affects buying decisions
    •Variables to consider when determining which portions of your data center do and do not require premium services
    •Case-studies highlighting the operational and financial impacts of these practices
  • Creating compelling customer experiences through MDM with Stibo Systems
    Creating compelling customer experiences through MDM with Stibo Systems
    Rob Long, Head of IoT & Senior Director Applied Technology at Stibo & Vishnu Samavedula, Senior Solution Engineer at MuleSoft Apr 25 2019 5:00 pm UTC 35 mins
    Did you know that each retail customer transaction takes an average of 39 different backend systems to complete? Overlapping systems, complex backend integrations, and constant maintenance needs are crippling IT teams as they work to drive the innovation necessary to meet growing consumer expectations.

    This webinar examines how retailers are leveraging MuleSoft’s Anypoint Platform and Stibo Systems Master Data Management platform to bridge online and offline channels, resulting in deeper customer insights, simplified operations, and exceptional customer experiences. Retailers leveraging this approach are seeing an average of a 6% increase in profitability and a 6x increase in customer retention

    In this webinar, you will learn how to:
    - Streamline product lifecycle management processes with your eCommerce systems.
    - Leverage Master Data Management to gain visibility across inventory and customer data.
    - Deliver personalized customer experiences based on past behaviors and purchases.
  • Raising the bar on content moderation for social & gaming platforms
    Raising the bar on content moderation for social & gaming platforms
    Two Hat Security Apr 25 2019 5:00 pm UTC 60 mins
    Social networks today are undergoing a massive paradigm shift when it comes to content moderation. From tragic shootings broadcast live on Facebook, to YouTube removing comments on children's' videos due to child predator concerns, social platforms are under fire from users, governments, and law enforcement to adopt better technology and strengthen their content moderation practices.

    It’s not all bad news. Business leaders have also realized that accurate, efficient moderation, coupled with positive reinforcement, can increase user retention and encourage growth.

    But who is responsible for enforcing these policies and practices? How did hate speech, abuse, and extremism become the “cost of being online”? And how can like-minded businesses band together to raise the bar and make their social platforms engaging, safe for all users, and ultimately, more profitable?

    Join Two Hat CEO and founder Chris Priebe and veteran analyst and market influencer Brian Solis for an insightful talk about the changing landscape of online conversations and the role of content moderation. Social abuse and objectionable materials need no longer be the price of admission.

    Register today for this free event!

    You’ll learn:

    *How to start a dialogue in your organization around protecting your audience without imposing on free speech
    *The business benefits of joining the growing movement to “raise the bar”
    *Practical tips and content moderation strategies from industry veterans
    *Why Two Hat’s blend of AI+HI (artificial intelligence + human interaction) is the first step towards solving today’s content moderation challenges

    Speakers:

    Brian Solis, Principal Digital Analyst at Altimeter, author of “Lifescale”
    Chris Priebe, CEO & founder of Two Hat Security
  • ITIL 4 Benefits to itSMF
    ITIL 4 Benefits to itSMF
    Ragu Mantatikar Apr 25 2019 6:00 pm UTC 120 mins
    Agenda
     
    1. National itSMF and Local Highlights (Dawn Simmons Khan)
    2. Introduction ITIL and ITIL4 (Ragu Mantatikar)
    a. ITIL4 Value System b. Element and Organization c. ITIL4 evolutions and improvements from earlier versions d. Learning and Certification e. Maximizing and Value Recognition from ITIL4
    3. Wrap Up (SFBay itSMF Board)
    a. Chat Q&A b. Next Events
     
     
    About our Speaker
    Ragu Mantatikar is a multi-skilled IT Service Management, Program/ Project Management specialist and a certified ITIL, Prince2 Trainer with extensive experience in Service delivery, ITSM/ITIL processes and tools implementation in various organizations including internal and outsourced environments across APAC region over 20 years. Currently moved to San Francisco and working in SKAEL Inc., as Vice President looking after Service Delivery of Artificial Intelligence-based products.
  • Get a grip on cloud security: How to lasso your data and apps in Azure and AWS
    Get a grip on cloud security: How to lasso your data and apps in Azure and AWS
    Matt Peters is Chief Technology Officer at Expel & Peter Silberman is Director of Detection & Response at Expel Apr 25 2019 6:00 pm UTC 60 mins
    The cloud is a new frontier and -- just like in those old westerns -- it sometimes seems lawless. Decision makers and developers with credit cards are moving their data to Microsoft Azure and AWS while IT rolls out Office 365. CISOs are getting left in the dust, trying to understand where all the data and apps went and -- once they find them --  figuring out how to reverse engineer security into the cloud.

    The good news is that a smart combination of controls, workflow and some of the basic tools your cloud providers give you can help you find and reign in outlaw activity.

    Good news: Matt Peters, Chief Technology Officer and Peter Silberman, Director of Detection and Response at Expel have your back. They’ll help you figure out how to think about cloud security and what approach makes the most sense for your organization.

    During this webinar, Peters and Silberman will lay out how to set up the right cloud security controls for your particular infrastructure mix, and how to create a workflow for your security team that supports those. Specific topics include:

    •A deep-dive look at how SaaS, infrastructure, and custom applications each require slightly different security controls

    •A new way to think about cloud security controls (Did someone say audit logs? Or configuration monitoring?) that’ll help you figure out what you should be doing based on the type of data you’re storing in the cloud and the cloud services you use

    •Real-world examples of companies that have already set up camp in the cloud and the new security controls and workflows they’ve created to support their new infrastructure

    Whether you’ve thrown a lasso or not, if your cloud security controls and processes could use some fine tuning or you’re just not sure where to start, then this session is for you.
  • The Webroot 2019 Threat Report
    The Webroot 2019 Threat Report
    Tyler Moffitt, Sr. Threat Research Analyst, Webroot Apr 29 2019 3:00 pm UTC 60 mins
    Webroot conducted an extensive research on the Threat Landscape for 2019 and presented the findings in the recently published Webroot 2019 Threat Report.

    A few of the key findings that will be covered during this webinar:
    - 40% of malicious URLs were found on good domains
    - 36% increase in the number of phishing attacks
    - 93% of phishing domains offered an HTTPS site
    - 54% of devices that got infected once were re-infected the same year
    - 25 of the top recurring malicious IP addresses were reused 95 times

    Join Webroot's Sr. Threat Research Analyst, Tyler Moffitt to learn about our threat discoveries and analysis to arm your business to overcome modern cybercrime.
  • CloudHealth Upgrade Assistance: Make the Switch, for the Better
    CloudHealth Upgrade Assistance: Make the Switch, for the Better
    Todd Bernhard, CloudCheckr Product Marketing Manager Apr 30 2019 6:00 pm UTC 60 mins
    If you've outgrown the capabilities of CloudHealth and are making the switch to CloudCheckr, this educational webinar will translate the comparable functions and reports from CloudHealth to CloudCheckr. Additionally, attendees will be introduced to numerous features not available to CloudHealth users such as Total Compliance, SnapBack, Automation, White Labeling and more.

    This webinar is the "Rosetta Stone" to help you make the transition for the better.
  • Bringing AI to Enterprises -H2O Driverless AI on IBM Power Systems
    Bringing AI to Enterprises -H2O Driverless AI on IBM Power Systems
    Sinisa Nikolic AP DirecDirector IBM Systems for Cloud and Cognitive Platforms May 2 2019 4:00 am UTC 26 mins
    H2O.ai, a leading open source machine learning and artificial intelligence platform, is here to help data scientists do 'AI with AI!.' H2O.ai is a Leader in the 2018 Gartner Data Science and Machine Learning Platforms and is already driving value in 50% of the Fortune 500 companies and 14,000 enterprises globally.



    Listen to this webinar to find out how you can benefit from this industry leading ML & AI platform.



    - How H2O Driverless AI works
    - How H2O Driverless AI complements IBM’s own PowerAI platform
    - Why IBM Power Systems enables H2O’s platform to get maximum performance gains