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IT Service Management

  • 2017 Webroot Threat Brief 2017 Webroot Threat Brief Tyler Moffitt | Senior Threat Research Analyst Recorded: Feb 23 2017 36 mins
    Get insights into the threat landscape.

    Presented by Tyler Moffitt, senior threat research analyst at Webroot, this webinar is based on data derived from the Webroot Threat Intelligence Platform, Webroot’s machine learning and contextual analysis engine.

    Comprised of millions of connected sensors and endpoints, in 2016 the Webroot Threat Intelligence Platform observed:

    •94% of malware and PUAs were seen only once
    •Approximately 1/3 of URLs were high risk
    •Zero-day phishing URLs doubled
    •And more…

    Get the insights you need to stay ahead of the malware curve in 2017.

    We hope you can join us for this live, educational session!
  • Beacons and Probes: Where Wi-Fi Analysis Begins Beacons and Probes: Where Wi-Fi Analysis Begins Devin Akin, CEO, Divergent Dynamics Recorded: Feb 23 2017 58 mins
    If you're a Wi-Fi administrator, consultant, or surveyor, and you've always wanted to learn Wi-Fi protocol analysis, this webinar is for you. The 802.11 standard is over 3,500 pages and still growing quickly, so where should you begin?

    Join industry veteran and Wi-Fi analysis expert Devin Akin as he takes us on a detailed journey through beacons and probes. A solid understanding of the functionality, best practices, and contents of beacons and probes is the essential starting point for those wireless engineers who want to use protocol analyzers for detailed troubleshooting.
  • ITSM, ITAM and The Internet of Things: Peaceful Evolution or Armageddon? ITSM, ITAM and The Internet of Things: Peaceful Evolution or Armageddon? George Spalding, EVP, Pink Elephant and Jim Blayney, CA Technologies Recorded: Feb 23 2017 60 mins
    With the “Internet of Things”, everything is connected to everything else. How do I define what’s in my infrastructure? Is there a network perimeter anymore? An end-point? A gateway? What about tools to manage this; how are IT Service Management (ITSM) and IT Asset Management (ITAM) impacted? With billions of objects of all kinds joining “the network” it’s more important than ever to use automation to manage the assets of the organization and their interrelationships with other assets. Join George Spalding, EVP, Pink Elephant and Jim Blayney, CA Technologies as they discuss what’s in the future for ITSM and ITAM as they relate to the Internet of Things.
  • Under Attack: Managing Small Business Cybersecurity Risk in 2017 Under Attack: Managing Small Business Cybersecurity Risk in 2017 Emory Simmons, President of CMIT Solutions of South Charlotte Recorded: Feb 23 2017 61 mins
    Over the last few months, cyberattacks have dominated the news, creating uncertainty about how best to protect the value small business owners have worked to create. In this webinar, Emory Simmons, President of CMIT Solutions of South Charlotte, outlines today’s online threats and lays out a plan small businesses can use to manage risk.

    Invest an hour to attend, Under Attack: Managing Small Business Cybersecurity Risk in 2017, on February 23rd at 11:00 am EST for answers to the questions below:

    - What’s the likelihood my company will be targeted by a hacker?
    - If my data is in the cloud, they are responsible for data breaches, right?
    - Are ransomware attacks really that widespread?
    - Does business insurance cover breaches?
    - What can I do today to protect myself and my company?
  • HPE ITSM Automation and Containers – Accelerating Deployment and Time to Value HPE ITSM Automation and Containers – Accelerating Deployment and Time to Value Michael Pott, Scott Knox, Greg W. Morrison, HPE Recorded: Feb 23 2017 53 mins
    More IT and computing is moving to public networks such as Amazon Web Services (AWS) and Microsoft Azure. Increasingly, internal/private IT is being restructured to provide similar services. Along with this are changes in the ways applications are being built, deployed, and maintained reflected by the rapid adoption of containers and microservices. What does this mean to IT Service Management and the service desk organization?

    Join this webinar to learn w HPE Software and our ITSM Automation (ITSMA) solutions are doing to both take advantage of these trends and also help support these trends. We’ll discuss the benefits to the service desk team of faster deployments, quicker time to value, and reduced administration and maintenance. Please join us to learn more about what HPE ITSMA provides today and what’s coming soon.
  • Calculation Tools & ICT Insights on energy saving:SAT-S, Save@work, GreenSpector Calculation Tools & ICT Insights on energy saving:SAT-S, Save@work, GreenSpector Thomas Corvaisier (Greenspector), Frédéric Croisson (Deloitte), Karen Robinson (Save@Work) Recorded: Feb 23 2017 64 mins
    The 4th ICTFOOTPRINT free webinar has crucial information on ICT Calculation tools and Sustainable ICT insights on energy savings, on 23rd February 2017, 15:00 CET.

    Thomas Corvaisier (CEO of GREENSPECTOR) will introduce the concept of software eco-design, and tell us how it may help lowering the consumption of IT resources while preserving performance and user experience.

    Frédéric Croisson, from Deloitte Sustainability, will showcase the ICTFOOTPRINT.eu Self-Assessment Tool for Services (SAT-S), a useful, quick and easy-to-use tool that calculates the carbon footprint of your ICT services. The tool helps users not only to make informed decisions about how to make an ICT service sustainable, but also discover the impact of ICT devices & activities in terms of Green House Gas emissions and primary energy consumption. (SAT-S will be launched very soon).

    Karen Robinson will share some sustainable ICT practices and introduce the save@work initiative, which encourages public sector employee’s to come together in teams to reduce the energy consumption of their building by making small changes to their everyday energy consuming behaviours. Adding an element of competition to the project has been a significant driver in encouraging teams to really examine and challenge those unconscious energy consuming behaviours. The scale of working in a large office has also highlighted those practices that on their own seem to make almost insignificant savings but when applied across an office of over 300 people, have a very different impact.

    The webinar will be moderated by Silvana Muscella, Project Coordinator of ICTFOOTPRINT.eu and CEO of Trust-IT Services. Silvana has a broad experience in ICT sector, focusing on high-level strategy building, the delivery of multichannel platforms, business acquisition & development & strategic marketing for international clients.
  • Protecting Your Data with Effective Incident Response, Monitoring & Threat Intel Protecting Your Data with Effective Incident Response, Monitoring & Threat Intel Stuart Davis, Director, Mandiant & David Grout, Systems Engineering Director, FireEye Recorded: Feb 23 2017 49 mins
    Protecting against data loss is a key focus of any organisation’s information security program. However it is not always that easy to put long term initiatives in place with consistent monitoring and response effectiveness to mitigate against advanced attacks where intellectual property may be the target.

    In this webinar Stuart and David will explain how effective incident response, long term monitoring and threat intelligence can help deal with data protection against advanced persistent threats (APTs) in this modern age of cyber warfare.
  • The Fundamentals of Testing Ethernet Technology. Part #2 The Fundamentals of Testing Ethernet Technology. Part #2 Diong Ming Cheng, Application Engineer, EXFO Recorded: Feb 23 2017 58 mins
    The surge in web-based, bandwidth-intensive applications has created new opportunities to deliver increasingly advanced services at higher speeds, alongside cutting-edge technologies. With its unmatched scalability and cost-effectiveness, Ethernet/IP has become the underlying technology of data communications and should be well understood by all players in the telecommunications industry.

    This 2-part webinar series addresses the fundamentals of testing Ethernet technology, as well as the tools and standards required in effectively turning up and troubleshooting next-generation Ethernet services.
    In this 2-part webinar series, we will delve deeper into the following topics:

    Webinar #2: February 23, 2017

    Birth certificates: A summary and troubleshooting basics
    +Ideal Birth Certificate testing
    +Troubleshooting
    -What is unique about 100G testing?
    -VLAN scan
    -Through Mode
    -The impact on quality of service (QoS) experience

    Get the insights you need to achieve faster Ethernet service turn-up with first-time-right results!
  • How far can you trust AI How far can you trust AI Greg Pollock, VP of Product at UpGuard Recorded: Feb 22 2017 44 mins
    Machine learning is both cool and valuable, but to apply it effectively requires that we disregard the former in order to be rigorous about the latter. In this session we take a hard look at the qualities that make machine learning fit for purpose for problems in cyber security in order to lay out a global roadmap for how machine learning can solve security problems today. Even more importantly, our bottom-up analysis of machine learning will chart the areas where an excessive faith in automation can become harmful to a business' security posture.

    About the presenter:

    Greg has previously managed products and product teams for gaming and education startups with a focus on meaningful, measurable engagement loops. His games have been ranked in the top ten by traffic on Facebook, the top ten by revenue on the App Store, and as the Editor's Choice in the App Stores of over 70 countries.
  • SQL Server 2016: Just a Few of Our DBA's Favorite Things SQL Server 2016: Just a Few of Our DBA's Favorite Things Rodney Landrum, Consulting Services Manager, Ntirety Recorded: Feb 22 2017 59 mins
    Join Rodney Landrum, Consulting Services Manager at Ntirety, a division of HOSTING, as he demonstrates his favorite new features of the latest Microsoft SQL Server 2016 Service Pack 1.

    During the webinar, Rodney will touch on the following:

    • A demo of his favorite new features in SQL Server 2016 and SP1 including:
    o Query Store
    o Database Cloning
    o Dynamic Data Masking
    o Create or Alter
    • A review of Enterprise features that are now available in standard edition
    • New information in Dynamic Management Views and SQL Error Log that will make your DBAs job easier.
  • Unsung Heroes: An Architect's Role in the New IT Operating Model Unsung Heroes: An Architect's Role in the New IT Operating Model Richard Sey, Head of Development Operations (DevOps), Siemens Energy Management; Mark Daly, Client Architect, MuleSoft Recorded: Feb 22 2017 59 mins
    With their unique position at the centre of an organization, Architects can play a pivotal role to usher digital evolution and transformation in-line with business and IT objectives, including the adoption of Agile, DevOps and other disruptive paradigms.

    Join Richard Sey, Head of Development Operations (DevOps), Siemens Energy Management, and Mark Daly, Client Architect, MuleSoft, on January 18 at 10am (GMT) for a live webinar as they look at the key role of the Architect in achieving the new IT Operating model. It will cover:

    - A working example from Siemens Energy Management on how they have realised the new IT Operating Model from a business and Architect's perspective to drive operational efficiency, cutting development time by half
    - A view of Enterprise Architecture and DevOps from a leader in the field
    - What an organization needs to support delivery of the new IT Operating Model, including the creation of a Centre for Enablement (C4E), which has reduced dependency on Central IT in the Lines of Business at Siemens by 25%
  • Tech Demo - Imperva Application Protection Portfolio Tech Demo - Imperva Application Protection Portfolio Ajay Uggirala, Director of Product Marketing and Mina Mahdavi, Senior Systems Engineer Recorded: Feb 21 2017 52 mins
    Imperva offers comprehensive application protection that has the flexibility to be deployed on-premises or in-the-cloud protecting business-critical applications and infrastructure. This webinar will provide a complete overview of Imperva’s unique application security product portfolio that will enable your organization to defend itself against DDoS attacks, web-based threats and other emerging zero-day attacks. Learn how easy and flexible it is to deploy the solution in any environment and watch a live demo.
  • Building a Business Case for IT Service Management Building a Business Case for IT Service Management Jarod Greene, VP of Product Marketing, Cherwell & Lucrecia Chandler, ITSM Training & Comms Manager, Sam Houston Univ. Recorded: Feb 21 2017 25 mins
    Lucrecia Chandler, Training and Communications Manager at Sam Houston State University, will share her ITIL and ITSM implementation journey. From managing manual processes with a home-grown work order system to implementing automated ITIL processes using Cherwell Service Management, Ms. Chandler will show how she accounts for service delivery costs and evaluates financial efficiencies.
  • Panel Discussion: Cyber Security Strategies and Trends in 2017 Panel Discussion: Cyber Security Strategies and Trends in 2017 Jeff Costlow, ExtraHop Networks; Francois Raynaud, DevSecCon; Rami Mizrahi, TopSpin Security & Josh Downs, BrightTALK Recorded: Feb 21 2017 48 mins
    These days it's not a matter of if you'll be breached, but when. Security teams in the modern enterprise must accept that as well as efforts to protect their perimeter, they must also focus on understanding their east-west traffic.

    This panel discussion will look at the trends and technologies influencing cyber security strategy in 2017, in particular those that deal with effectively monitoring your network to ensure your organisation handles vulnerabilities and stays breach free.

    Panelists:

    - Josh Downs, Community Manager - Information Security, BrightTALK (moderator)

    - Jeff Costlow, Director of Security, ExtraHop Networks

    - Rami Mizrahi, VP of R&D, TopSpin Security

    - Francois Raynaud, Founder, DevSecCon

    Tune into this panel conversation if you're a network or security professional looking to hear the latest trends and security best-practices to defend against a constantly evolving opponent.
  • Make knowledge management valuable and fun Make knowledge management valuable and fun Sebastian Teeling, Knowledge Specialist at ComAround Recorded: Feb 20 2017 37 mins
    More satisfied employees, higher resolution rates, fewer cases for the service desk, and an up-to-date and relevant database. We dare say that this is the result of a structured approach to knowledge management, using proven methods that make knowledge valuable and fun. In this webinar, we tell you how to go about it!

    Service desks should provide high-quality support on time and using limited resources. Nothing strange about that. But how can the service desk work with Knowledge Management and build a qualitative knowledge base concurrently? And what factors motivate the service desk team and make them feel involved and engaged, both in their professional roles and in achieving the objectives established by the organization as a whole? In simple terms, how do you make knowledge valuable and fun?

    In this webinar we demonstrate how the service desk can:
    work to make the knowledge base useful in the long term
    create procedures and processes that engage and motivate
    reduce costs and improve service to the organization

    Listen to Sebastian Teeling, Knowledge Specialist at ComAround, as he demonstrates how the support organization can work to make the knowledge base valuable in the long term and to create procedures and processes that engage and motivate.
  • KCS – the value creating process KCS – the value creating process Lena Stormvinge Recorded: Feb 20 2017 30 mins
    Effective knowledge management improves the service levels and the service desk work flow dramatically. The support organization will benefit from 60% shorter resolution time, 40% higher first-contact resolution rate, and 30% more satisfied employees.

    In this webinar you will learn:
    - What the established knowledge management methodology KCS (Knowledge-Centered Service) is
    - How KCS can improve the results of self service
    - How modern technology empowers the support team to capture, structure, and share knowledge within the entire organization
    - How the whole organization will benefit, both in the short and the long term

    Listen to Lena Stormvinge, one of 15 certified KCS Trainers in the world, go through the core principles of KCS and demonstrate why a KCS verified knowledge tool matters, and how it creates value to the whole organization.
  • Unite people, processes and products through TFS DevOps Unite people, processes and products through TFS DevOps Yogesh Vangada MCP, CSM, CSPO, SAFe Agilist, TFS DevOps Consultant Recorded: Feb 16 2017 44 mins
    Do you think disintegrated teams and tools are delaying your delivery timeline and causes business slow down? Then, you should definitely learn about Microsoft Team Foundation Server (TFS), an integrated suite of developer tools that simplifies enterprise ALM.
    Aspire Systems, a Microsoft Gold DevOps and Application Development partner, has helped many enterprises implement and integrate TFS in their environment, and leverage its benefits. As a trusted partner for enterprises and ISVs, we are hosting a webinar to help businesses understand how TFS can unite people, processes and products to improve product delivery and accelerate productivity.
  • 5 Rules to Create a User Experience Your Team Will Love. 5 Rules to Create a User Experience Your Team Will Love. Adam Mason, Jeremy Mandle, and Meghan Lockwood Recorded: Feb 16 2017 33 mins
    Every company wants a modern, easy-to-use Service Portal. Using ServiceNow, companies can offer the same kind of internal support and portal experiences that users would get as consumers.

    Acorio experts will showcase how your company can deploy modern web technologies (including mobile) to streamline your internal IT portals, to create an IT interface your employees will use and love.

    At the end of this webinar, you will know how to:
    Use design to improve Portal Adoption
    Create an Amazon-like experience in your Service Portal
    Ensure your website can pass a blink test?
    Streamlining your site design and navigation to meet individual user needs
    Deploy five psychological tricks to improve engagement
  • The Road to Award-Winning KCS: A Case Study with Lowe's and Spectrum Health The Road to Award-Winning KCS: A Case Study with Lowe's and Spectrum Health Chris Meadows, Keelyn VanderWeide, and Leslie Cook (moderator) Recorded: Feb 16 2017 62 mins
    The HDI Knowledge-Centered Support Award recognizes an organization that has successfully implemented or improved upon a Knowledge-Centered Support adoption. KCS is recognized as the set of knowledge management best practices within service management where knowledge is leveraged as an asset of the support organization. Attend this webinar to learn how the 2016 award winners, Lowe's and Spectrum Health, implemented world-class knowledge management programs. Chris Meadows (Lowe's) and Keelyn Vanderweide (Spectrum Health) will share:

    * The state of their organizations before KCS
    * The strategy for their KCS implementations
    * The outcome, including lessons learned and the impact on the business
  • The Role of the Project Manager in an Agile Business The Role of the Project Manager in an Agile Business Ann Konkler, CA Technologies Agile Consultant and PMI-ACP Recorded: Feb 16 2017 57 mins
    More and more organizations are adopting agile methods to help manage complex work and improve project delivery. If you’re a Project Manager, you may be wondering: Is an agile approach right for my organization? Do I have a role on an agile team, and if so, what is it? How do I make agile methods work in my context?

    Join Ann Konkler, Agile Consultant at CA Technologies, on Thursday, February 16, 2017, 10am PT / 1pm ET, to better understand the role of the Project Manager in an agile business. During this webinar, you’ll learn:

    • How Project Managers can have a meaningful role
    • Which agile framework is right for you
    • How to coordinate across teams when some are applying agile methods and others are not

    We want to help you better understand your role as a Project Manager in an agile business. Join us to learn more and bring your questions to this engaging webinar.
  • Live in 5! Setting up your PCoIP deployment for the 5 minute install Live in 5! Setting up your PCoIP deployment for the 5 minute install Jonathan Culver, Sales Engineer, Teradici Recorded: Feb 16 2017 37 mins
    Attend this informative session if you would wish to receive tips and tricks to use PCoIP Management Console to get up and running with your PCoIP Zero Clients in five minutes or less.
    Specifically, you’ll learn how to:
    •Set up groups, profiles and firmware
    •Use auto configuration
    •Use auto discovery and determine when to use DNS SRV or DHCP records
    Q&A will follow at the end of the session
  • How Change&Configuration Management are Critical for Software License Management How Change&Configuration Management are Critical for Software License Management Marcel Shaw Recorded: Feb 16 2017 33 mins
    Software audits are on the rise costing organizations around the world millions of dollars. Learn how Change and Configuration Management can help protect your organization from penalties and fines resulting from unlicensed software in the Data Center.
  • Top Five Reasons to Use Verified Asset Discovery Top Five Reasons to Use Verified Asset Discovery Dan Ortega - VP of Marketing for Blazent Recorded: Feb 16 2017 4 mins
    In this Top 5 video we list the top responses from a survey of 58 IT managers on the benefits they observed from using IT asset discovery and mapping technology.
  • Unlocking Data and Clinical Applications with APIs: The New Face of Health IT Unlocking Data and Clinical Applications with APIs: The New Face of Health IT Matt Serna, Manager, Industry Marketing; Jonathan Ben-Hamou, Enterprise Systems Architect, ICOE Group Feb 28 2017 4:00 pm UTC 60 mins
    As healthcare organizations seek to unlock Electronic Health Record (EHR) data and develop modern clinical applications, health APIs can be used to simultaneously increase IT agility and improve data security.

    Furthermore, APIs (Application Program Interface) and API management serve as a core enabler for development on the SMART on FHIR (Fast Healthcare Interoperability Resources) platform, which promises to improve clinical care, research, and public health by supporting application interoperability.

    Join MuleSoft and ICOE Group for a discussion on how APIs can serve as a key enabler for EHR connectivity initiatives, and a live demo showcasing how MuleSoft’s Anypoint Platform can be used to develop a SMART on FHIR clinical application.

    Attendees will learn:

    - What impact upcoming legislative changes may have on health IT, and how APIs can insulate healthcare organizations from potential disruption.
    - How to build and manage APIs in a way that improves health data security and increases IT agility.​
    - How MuleSoft's Anypoint Platform enables the development and adoption of SMART on FHIR clinical applications.
  • A View of the World's Largest & Fastest Growing Data Center Spot A View of the World's Largest & Fastest Growing Data Center Spot Kelly Morgan 451 Research and Mark Kidd Iron Mountain Feb 28 2017 6:00 pm UTC 60 mins
    A View of the World's Largest & Fastest Growing Data Center Spot and why you should be there

    The Northern Virginia market, which includes multiple locations in/around Washington DC, continues to be one of the largest and fastest growing datacenter hot spots in the world and top market for cloud providers. While much has been said about the area, please join us to discuss the latest in: what makes the market special, why so many firms want datacenter space there, how the market is evolving, and which locations to consider when thinking about a deployment in the area.

    Please join us for a webinar with Kelly Morgan, Vice President at 451 Research and Mark Kidd, Senior Vice President and General Manager for Iron Mountain Data Centers, for a discussion on the Northern Virginia market and Iron Mountain’s approach to the market.
  • Take Agile to the Next Level: Featuring Forrester Take Agile to the Next Level: Featuring Forrester Forrester VP and Principal Analyst, Margo Visitacion and Agile Advisor, CA Technologies, Laureen Knudsen Feb 28 2017 6:00 pm UTC 60 mins
    According to recent research, “67% of high-performing CEOs are actively embracing agility, and 100% of them state that their companies actively experiment with new products and services.”* To deliver what customers really want, improve your bottom line and see teams really engage, you need to go beyond sprints and standups to business-level agile.

    As the speed of business grows and more competitors adopt agile, grassroots approaches just won’t cut it anymore. “Doing agile” doesn’t guarantee business value, and many companies now have the opportunity to connect their overall business strategy to the execution of the work. Are your agile practices improving or flatlining? Better yet, are they benefiting your bottom line?

    Join CA Technologies and guest speaker Margo Visitacion, Forrester VP and Principal Analyst in Enterprise Architecture, on February 28, at 10:00 AM PT / 1:00 PM ET, for a webinar packed with research-backed tips on sustainable, high-performance agile at scale.
  • Key Considerations for Migrating Graphics Workloads to the Cloud Key Considerations for Migrating Graphics Workloads to the Cloud Alex Herrera, Sr. Analyst, Jon Peddie Research & Ziad Lammam, Teradici Feb 28 2017 6:00 pm UTC 45 mins
    Moving to “The Cloud” is becoming a norm these days as it now provides better security and flexibility that enterprises are looking for in today’s ever growing “Big Data” landscape! Organizations with graphics workloads and interactive applications are looking for ways to consolidate their workstations to decrease CapEx and OpEx while ensuring data security for a disperse and mobile workforce.

    Alex Herrera, a senior analyst with Jon Peddie Research, author, and consultant to the world’s leading computer graphics and semiconductor companies will talk about on how enterprises can collocate their graphics intensive applications and workstations in the cloud to increase productivity and enhance collaborative working environment for creative professionals and design engineers in various verticals like: Media & Entertainment, Automotive & Manufacturing, Architecture, Engineering, Construction.

    This webinar will introduce key considerations in moving high-performance workstation to the cloud and provide valuable insights including:

    • Physical workstations vs. virtual workstations in the cloud
    • Choosing among cloud workstations - Private, Public or Hybrid
    • What to consider when moving to the cloud

    Teradici’s CTO Randy Groves will share how Cloud Access Software and PCoIP technology can enable you to securely migrate graphics intensive workloads and applications to the cloud while providing a seamless and “workstation-like” end user experience.

    Those who attend the webinar will receive a copy of the slide deck.

    Q&A will follow at the end of the session.
  • Stroke of genius; The only known way to fully protect against keystroke loggers Stroke of genius; The only known way to fully protect against keystroke loggers Peter Ridgley, President, Verterim inc. CJ Brunet, President, Advanced Cyber Security Mar 2 2017 5:00 pm UTC 60 mins
    According to recent reports, the majority of advanced cyber attacks start with stolen credentials obtained by keyloggers. Join Peter Ridgley, President of Verterim and CJ Brunet, President of Advanced Cyber Security on March 2nd at 12 pm est. for an EndpointLock demonstration and discussion. Learn how this solution is providing encryption at the keystroke level and how this will benefit your RSA Archer controls environment to address PCI, Healthcare, Financial Services and other regulatory requirements.
  • Continuous Delivery = Agile + DevOps: Learn more with Guest Forrester Continuous Delivery = Agile + DevOps: Learn more with Guest Forrester Forrester VP and Principal Analyst, Diego Lo Giudice and Dan Rice, Agile Advisor, CA Technologies Mar 2 2017 5:00 pm UTC 60 mins
    The Global Agile Software Application Development Online Survey from Forrester Research, Inc. shows that a third of firms have been practicing agile for more than five years, and 54% have successfully scaled their Agile practices to more than half their teams.*

    People who practice agile methods often talk about "pulling quality forward." This and other agile tenets (delivering early and often, reducing batch size, inspecting and adapting, creating a collaborative culture and focusing on customer value) are designed to help organizations get valuable, high-quality features out the door, fast. But they can't happen just in engineering: agile succeeds as a mindset that's systemic throughout your organization.

    Join CA Technologies and guest speaker Diego Lo Giudice, Forrester VP and Principal Analyst in Application Development + Delivery to find out how YOU can help make your business an agile business by implementing agile both upstream (through your business portfolio) AND downstream (through testing and operations).

    If you're ready for a strategic, collaborative approach to delivering value to customers, then you won’t want to miss this webinar.


    *Forrester Research, Inc. “The 2015 State Of Agile Development: Learn From Agile Expert Firms,” August 2015
  • How Not to Get Fired as a CISO How Not to Get Fired as a CISO Shahar Ben-Hador, Chief Information Security Officer (CISO) and Paul Steen, Vice President, Global Product Strategy Mar 2 2017 6:00 pm UTC 60 mins
    Seasoned CISOs know that failure to plan past a two-year window is dangerous— to both their company and their job security. But it is all too common for many security strategies to only look two years out.

    That’s why Imperva’s own CISO is going to devote this next Cybersecurity Webinar to exploring the phenomenon of the Two-Year Trap, its impact, and how to avoid it.

    Join this webinar featuring Shahar Ben-Hador, Chief Information Security Officer (CISO) and Paul Steen, Vice President, Global Product Strategy for a lively interactive session that will discuss:

    *What is the Two-Year Trap and how to avoid it
    *How to manage the long-term vs. short-term security view
    *What do about trendy security attacks

    Join us to learn how CISOs can extend their life expectancy with a long-term view.
  • Deploying an All-Wireless Office with an AirMagnet Tool Box - Lessons Learned Deploying an All-Wireless Office with an AirMagnet Tool Box - Lessons Learned George Stefanick, Wireless Architect, Houston Methodist Hospital Mar 2 2017 7:00 pm UTC 60 mins
    The “All-wireless Office” deployments have started to gain momentum in the enterprise space, as organizations depend on wireless as the primary access method. In this web session, George Stefanick will share his real world hands on experience deploying an all wireless office utilizing AirMagnet’s suite of tools. George will share his lessons learned designing, deploying and troubleshooting in an all wireless office environment.
  • What to Look For in a Project & Portfolio Management Solution What to Look For in a Project & Portfolio Management Solution Lynn Reling Mar 7 2017 6:00 pm UTC 60 mins
    Companies invest in Project & Portfolio Management (PPM) solutions because they are looking for a central platform to gain visibility on projects, track and report on progress, and align their strategy to execution. But with so many options in the market, it’s hard to know if you are investing in the solution that is right for your current and future business needs. Join this webinar on Tuesday, March 7, 2017 for an inside view into the key features and functionality to look for in a dynamic PPM solution.

    Whether you are new to PPM automation, or looking to replace a PPM solution you’ve invested in already, this webinar will discuss:
    - Best practices for researching and selecting the right solution for your unique needs
    - Must haves and deal breakers to look out for during the selection process
    - Critical differentiators that will determine your success
  • Unleashing the Enormous Power of Service Desk KPIs Unleashing the Enormous Power of Service Desk KPIs Jeff Rumburg, Managing Partner at MetricNet Mar 7 2017 7:00 pm UTC 60 mins
    An overview of best practices in Service Desk Performance Measurement.

    HEAR how the industry's top performing Service Desks track and trend their performance!

    LEARN how to use KPIs diagnostically to achieve World-Class Performance!

    APPLY Best Practices in Service Desk Performance Measurement and Management!

    In this webcast, MetricNet will share the key success factors in performance measurement from the industry's top performing Service Desks!
  • To the Cloud and Beyond: Modernizing the Health IT Industry To the Cloud and Beyond: Modernizing the Health IT Industry Matt Serna, Healthcare Marketing Manager, MuleSoft; Mohammad Fasihi, Healthcare Strategy Tech Advisory, PwC Mar 14 2017 3:00 pm UTC 45 mins
    The promise of the cloud in healthcare is clear; delivering on that promise, less so. Security and HIPAA compliance challenges, combined with the technical difficulty of configuring on-premise EHR systems to co-exist with modern cloud platforms, have delayed cloud adoption in the industry.

    This webinar will share how Anypoint Platform’s unique combination of data integration and API lifecycle management can help power the rapid, secure adoption of Salesforce and other modern healthcare cloud applications. It will also showcase how PwC has leveraged the MuleSoft platform to develop innovative solutions for its healthcare clients, and feature a demo of PwC's Smart Agent.

    Attendees will learn:

    - Common pitfalls healthcare organizations face in migrating to the cloud, and how they can be addressed with a hybrid integration model
    - How APIs can be used to increase the security and governance of health data
    - How PwC leverages MuleSoft’s platform to drive business outcomes in healthcare
  • Resolviendo problemas en WiFi 802.11ac: Hazlo rápido y simple Resolviendo problemas en WiFi 802.11ac: Hazlo rápido y simple Pepe Bonilla Cepeda Mar 14 2017 4:00 pm UTC 90 mins
    Con el avance de la tecnología, y el incremento en las tasas de transferencia el mantenimiento de redes WiFi puede ser complicado. Cuando comenzamos con afirmaciones vagas de los usuarios como “el WiFi está lento”, o “no me puedo conectar” identificar la causa raíz que provoca su malestar puede ser costoso y consumir mucho tiempo. Examinaremos métodos básicos de atención de problemas usando lo último en equipos de prueba para reducir tiempo y costo de corrección de fallas. Estoy incluye nuevas mejoras en el flujo de trabajo para equipos de trabajo distribuidos entre diferentes locaciones.

    Acompáñenos en esta sesión para conocer sobre las mejores prácticas para mantenimiento de redes inalámbricas.
  • iSpeak™ DevOps: Containerizing your Apps for Cloud Deployments iSpeak™ DevOps: Containerizing your Apps for Cloud Deployments Jeanne Morain, Earl Greer, and Rahul Tripathi Mar 14 2017 5:00 pm UTC 30 mins
    Containers are being used to revolutionize how software is developed, tested, and delivered from inception to launch. Join Jeanne Morain and special guest Earl Greer from Connection and Rahul Tripathi from HPE. Earl Greer will provide an overview on how containers are transforming DevOps journey. Rahul will discuss the journey that HPE Software is taking to modernize the IT Operations Management portfolio, moving beyond traditional monolithic software delivery to a more agile approach, incorporating microservices and containers. Find out how HPE is progressing on this journey to accelerate IT to run at the speed of DevOps.
  • Live Demo of OptiView XG Live Demo of OptiView XG Tony Fortunato, Senior Network Performance Specialist with The Technology Firm Mar 15 2017 5:00 pm UTC 60 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Tony Fortunato will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • How Platforms Are Conquering Challenges in Large Mobility Programs How Platforms Are Conquering Challenges in Large Mobility Programs Chris Marsh, 451 Research; Avinash Harsh, Sonata Software; & Michael Ong, Halosys Mar 15 2017 5:00 pm UTC 60 mins
    Enterprises are facing an ever growing demand for mobile applications. To create and manage meaningful and sustainable mobility programs, while keeping up with the pace of this demand, enterprises should seek solutions that help them conquer the top challenges in large scale mobility programs by providing:

    •Security across apps, data, users & devices
    •Reducing cost & increasing the speed of development
    •Seamless connectivity to multiple systems including legacy and home grown environments
    •Holistic & consistent experience across mobile & web channels
    •Deployment of applications to customers, partners, employees and vendors
    •Streamlined post launch operations by providing real time monitoring abilities

    We will discuss these challenges and look at how one of the next generation mobile platforms is simplifying enterprise mobility and addressing these key challenges.
  • The Difference Between Scrum & Kanban The Difference Between Scrum & Kanban Christen McLemore, Principal Transformation Consultant at CA Technologies Mar 16 2017 5:00 pm UTC 60 mins
    Have you been wondering: What’s the difference between Scrum and Kanban? Or do you think they are the same thing? In reality, these two ideas are quite different and understanding these differences is key to choosing the path that will work best for your organization.

    Join us on Thursday, March 16, 10am PT / 1pm ET, for our webinar, where Christen McLemore will dig into this topic. During this webinar, we’ll:

    • Explore the key dimensions of Scrum and Kanban through Principles, Artifacts, Ceremonies, Roles and Metrics
    • Understand the key differentiators between the two development styles
    • Gain knowledge to better advise others on when each model is more suited
  • Say good-bye to choppy videos & slow PDF scrolling: Hardware Accelerator Say good-bye to choppy videos & slow PDF scrolling: Hardware Accelerator Tim Konopelky, Systems Analyst & Patrick Mauro,Senior Product Manager Mar 16 2017 5:00 pm UTC 30 mins
    Watch a short demonstration on how Teradici PCoIP® Hardware Accelerator smooths CPU peaks to deliver a consistent user experience. Say good-bye to choppy videos or lags using everyday applications thanks to the card’s powerful dynamic workload allocation capabilities.

    Enjoy full screen HD video playback and immediate performance improvements that can be achieved with PCoIP Hardware Accelerator.

    Get a glimpse of how you can enhance your VMware® Horizon View environment with the card including reduced CPU overhead. Plus, we’ll share five VDI lessons from our customers.

    Those who attend and view the webinar will receive a copy of the slide deck and FAQs.
    Q&A will follow at the end of the session.
  • Evolving Customer Support in a Shift-Left World Evolving Customer Support in a Shift-Left World Roy Atkinson and Peter Zeinoun Mar 21 2017 5:00 pm UTC 60 mins
    More and more organizations are using the shift-left approach to support, bringing more complex work down to Level 1 and moving more repetitive work out into self-service. Likewise, more customers are seeking to solve their own problems before contacting support. With Level 1 work becoming more complex and more urgent for customers, remote support teams must optimize their processes and rethink their customer support strategies.

    In this webinar, HDI’s senior analyst, Roy Atkinson, will tell you why organizations are shifting left. You’ll discover how robust remote tools are enabling support teams in high-performing organizations to provide quick resolution to half or more of their issues.

    What you’ll learn:
    * Industry expert tips on how to run a more efficient, more cost-effective support center
    * Best practices for identifying when, where, and how to shift left
    * Actionable advice on leveraging remote support to improve the delivery of support across the support center and desktop support
    * Effective use cases for deploying technology to enhance the support teams value and optimize their role in a shift-left world

    Who should attend:
    * Support center managers seeking to improve the performance of their support centers
    * Desktop support managers seeking to familiarize themselves with the latest practices and tools
    * Anyone in technical service and support seeking a better understanding of remote support capabilities
  • Applink: Automate the process flow between HPE OpsBridge & 3rd party BSM vendors Applink: Automate the process flow between HPE OpsBridge & 3rd party BSM vendors Stefan Goeritz, Applink and Ian Bromehead, HPE Mar 23 2017 4:15 pm UTC 60 mins
    In this session we will demonstrate AppLink’s CLIP solution to implement a combined workflow of HPE OMi’s event management capabilities integrated into the incident management process of ServiceNow and BMC Remedy. In addition to CLIP’s out-of-the-box workflow, this session shows real life non-intrusive customer customizations of CLIP to address auto-assignment of incidents, context sensitive auto-resolution of incidents based on CLIP variables and direct vs. indirect integration options.
  • 4 things every IT Administrator needs to know about PCoIP Security 4 things every IT Administrator needs to know about PCoIP Security Jack Cha, Product Security Engr. & Dustin Krysak, Security Analyst, Teradici Mar 23 2017 5:00 pm UTC 45 mins
    Learn best practices for maximizing the security of your PCoIP Zero Client and PCoIP Management
    Join this informative session where our security experts will cover:
    •Security in a PCoIP deployment
    •Securing your PCoIP and management connections
    •Setting up profile settings for hardening PCoIP Zero Clients
    •Hardening PCoIP Management Console
    oPerforming OS security updates in CentOS
    Other best security maintenance practices
    Q&A will follow at the end of the session.
  • Applying Lean Practices to Healthcare IT processes Applying Lean Practices to Healthcare IT processes Troy DuMoulin, VP of Research & Development, Pink Elephant Mar 23 2017 5:00 pm UTC 60 mins
    Join us for a live webcast, “Applying Lean Practices to Healthcare IT processes (Better, Faster, Cheaper)” on March 23rd. Seasoned ITSM experts from Pink Elephant and Cherwell will demonstrate how Lean principles are critical to drive in healthcare organizations to improve process flow, reduce patient care, and minimize cost. Additionally, they will map out the connection between Lean, Agile Software Development, and DevOps, how they relate to principles of IT Service Management, and the methods to accelerate business value generation.
  • The Pursuit of Award-Winning Service Improvement: A Case Study from CGI Federal The Pursuit of Award-Winning Service Improvement: A Case Study from CGI Federal Shane Knipschild, Tom Wible, and Leslie Cook (moderator) Mar 30 2017 5:00 pm UTC 75 mins
    The HDI Service Improvement Award recognizes an organization that has successfully implemented or improved one or more service offerings. Attend this webinar to learn how the 2016 award winner, CGI Federal, implemented world-class service improvements. Shane Knipschild and Tom Wible will share:

    * The state of the organization before CGI Federal launched its service improvement initiative
    * The strategy for CGI Federal's service improvement initiative
    * The outcome, including lessons learned and the impact on CGI Federal
  • The Role of IT Leadership in Service and Support The Role of IT Leadership in Service and Support Jeff Rumburg, Managing Partner at MetricNet Apr 11 2017 6:00 pm UTC 60 mins
    As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and managers who ignore these facts do so at their own peril, for the simple truth is this: the success and longevity of an IT management team are directly tied to the success of service and support. In this session, Jeff Rumburg will use benchmarking data and case studies to demonstrate the untapped value of all service and support organizations.
  • Unleashing the Enormous Power of Call Center KPIs Unleashing the Enormous Power of Call Center KPIs Jeff Rumburg, Managing Partner at MetricNet May 16 2017 6:00 pm UTC 60 mins
    In Unleashing the Enormous Power of Call Center KPIs, MetricNet provides an overview of the Best Practices in Call Center Performance Measurement. Our best practices help call centers lower costs and increase customer satisfaction!

    Viewers will learn:

    How the industry's top performing Call Centers track and trend their performance.

    How to use Call Center KPIs diagnostically to achieve World-Class Performance.

    How to apply Best Practices in Call Center Performance Measurement and Management.

    The key success factors in performance measurement from the industry's top performing Call Centers.
  • Any Time, Any Place: The Ultimate Customer Experience! Any Time, Any Place: The Ultimate Customer Experience! Jeff Rumburg, Managing Partner at MetricNet Jun 13 2017 6:00 pm UTC 60 mins
    The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a richer, more satisfying experience for the customer, but savvy support organizations recognize that it isn’t good enough to simply replicate the same service in different channels. It’s really about maximizing the customer experience for each unique channel and device. In this session, you’ll find out how progressive support organizations have harnessed the potential of “any time, any place” support to drive and sustain high levels of customer engagement. You’ll review case studies and benchmarking data that illustrate the power of multichannel, multidevice support in today’s complex IT enterprise.